Dyson DC54MULTIFLOOR User Manual

OPERATING MANUAL

AS S EM BLY

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REGISTER

YOUR DYSON
2 YEAR
GUARANTEE
TODAY

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DYSON CUSTOMER CARE

THANK YOU FOR CHOOSING TO BUY A DYSON APPLIANCE

Your Dyson appliance will be covered for parts and labour for
2 years from the date of purchase, as detailed in the terms of the
Dyson guarantee in this Dyson Operating Manual.
If you have a query about your Dyson appliance, call the Dyson
Customer Care Helpline quoting your serial number and details of
where and when you bought the appliance. Alternatively, contact us
via the website.

Your serial number can be found on your rating plate which is on the
base of the appliance.

Most queries can be solved over the phone by one of our Dyson
Customer Care Helpline staff (details below).

Visit our website to register your Dyson full parts and labour
guarantee online.

AU: www.dyson.com.au/register

NZ: www.dyson.co.nz/register

Note your serial number for future reference.

This illustration is for example purposes only.

3 EASY WAYS TO REGISTER YOUR DYSON 2 YEAR GUARANTEE

REGISTER

ONLINE

Visit our website to register your
Dyson full parts and labour
guarantee online.
AU: www.dyson.com.au/register
NZ: www.dyson.co.nz/register

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REGISTER

BY PHONE

Call our dedicated Helpline.
AU 1800 239 766
NZ 0800 397 667

REGISTER

BY MAIL

Complete and return the form to
Dyson in the envelope supplied.

IMPORTANT SAFETY INSTRUCTIONS

BEFORE USING THIS APPLIANCE READ ALL INSTRUCTIONS AND
CAUTIONARY MARKINGS IN THIS MANUAL AND ON THE APPLIANCE

When using an electrical appliance, basic precautions should always be followed,
including the following:

WARNING

These warnings apply to the appliance, and also where applicable, to all tools, accessories,
chargers or mains adaptors.

TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, OR I NJU RY:

1. This Dyson appliance is not intended for use by young children or infirm persons with reduced
physical, sensory or reasoning capabilities, or lack of experience and knowledge, unless they have
been given supervision or instruction by a responsible person concerning use of the appliance to
ensure that they can use it safely.

2. Do not allow to be used as a toy. Close attention is necessary when used by or near children.
Children should be supervised to ensure that they do not play with the appliance.

3. Use only as described in this Dyson Operating Manual. Do not carry out any maintenance other
than that shown in this manual, or advised by the Dyson Customer Care Helpline.

4. Suitable for dry locations ONLY. Do not use outdoors or on wet surfaces.

5. Do not handle any part of the plug or appliance with wet hands.

6. Do not use with a damaged cable or plug. If the supply cable is damaged it must be replaced by
Dyson, its service agent or similarly qualified person in order to avoid a hazard.

7. If the appliance is not working as it should, has received a sharp blow, has been dropped,
damaged, left outdoors, or dropped into water, do not use and contact the Dyson Customer
Care Helpline.

8. Contact the Dyson Customer Care Helpline when service or repair is required. Do not
disassemble the appliance as incorrect reassembly may result in an electric shock or fire.

9. Do not stretch the cable or place the cable under strain. Keep the cable away from heated
surfaces. Do not close a door on the cable, or pull the cable around sharp edges or corners.
Arrange the cable away from traffic areas and where it will not be stepped on or tripped over. Do
not run the appliance over the cable.

10. Do not unplug by pulling on the cable. To unplug, grasp the plug, not the cable. The use of an
extension cable is not recommended.

11. Do not use to pick up water.

12. Do not use to pick up flammable or combustible liquids, such as petrol, or use in areas where they
or their vapours may be present.

13. Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.

14. Keep hair, loose clothing, fingers, and all parts of the body away from openings and moving
parts, such as the brush bar. Do not point the hose, wand or tools at your eyes or ears or put
them in your mouth.

15. Do not put any object into openings. Do not use with any opening blocked; keep free of dust, lint,
hair, and anything that may reduce airflow.

16. Use only Dyson recommended accessories and replacement parts.

17. To avoid a tripping hazard wind the cable when not in use.

18. Do not use without the clear bin and cyclone in place.

19. Do not leave the appliance when plugged in. Unplug when not in use and before servicing.

20. Do not pull or carry by the cable or use the cable as a handle.

21. Use extra care when cleaning on stairs. Do not work with the appliance above you on the stairs.

22. Turn off all controls before unplugging. Unplug before connecting any tool or accessory.

23. Always extend the cable to the red line but do not stretch or tug the cable.

24. Hold the plug when rewinding onto cable reel. Do not allow the plug to whip when rewinding.

READ AND SAVE THESE INSTRUCTIONS

THIS DYSON APPLIANCE IS INTENDED FOR HOUSEHOLD USE ONLY

Do not pull on the cable. Do not store near heat

sources.

Do not use near naked
flames.

Do not run over the
cable.

Do not pick up water
or liquids.

Do not pick up burning
objects.

Do not use above you
on the stairs.

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Power & cable

Emptying the clear bin

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Tool attachmentsCarrying & storage

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Looking for blockages

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Cleaning the clear bin Suction release

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x2

x2

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USING YOUR DYSON APPLIANCE

PLEASE READ thE 'ImPORtANt SAfEtY INStRUCtIONS' IN thIS DYSON
OPERAtING mANUAL bEfORE PROCEEDING.

CARRYING thE APPLIANCE

• Carry the appliance by the main h andle on the body.

• Do not press the cyclone release button or shake the appliance when carrying or

the cyclone could disengage, fall off and cause inju ry.

OPERAtION

• Always extend the cable fully to the red tape before use.

• Plug the appliance into the mains electricity supply.

• To switch ‘ON ’ or ‘OFF’ press the red power but ton, located as shown.

• After use: unplug, retract the cable safely, put the appliance away.

• Switch ' OFF' the appliance, unplug and ensure it is upright be fore:

– Changing or using tools.
– Removing the hose or air way inspection p arts.

• To watch a shor t online video visit:

– AU: www.dyson.com.au/DC54gettingstarted

NZ: www.dyson.co.nz/DC54gettingstarted

LOOKING AftER YOUR DYSON APPLIANCE

• Do not carry out any maintenance or repair work other than that shown in this

Dyson Operating Manual, or advised by the Dyson Customer Care Helpline.

• Only use parts recommended by Dyson. If you do not this could invalidate your

Dyson guarantee.

• Store the appliance indoors. Do not use or s tore it below 3°C (37.4°F). Ensure

the appliance is at room temperature before operating.

• Clean the appliance only with a dr y cloth. Do not use any lubricants, cleaning

agents, polishe s or air fresheners on any part of the appliance.

• If used in a garage, always wipe the base plate and ball with a dry cloth

afte r vacuuming to clean of f any sand, dirt, or pebbles that could damag e
delicate floors.

VACUUmING

• Do not use without the clear bin and cyclone in place.

• Do not use on rubble, ash or plaster. This appliance is designed only for

domes tic use to remove household dirt, hair and allergens. The appliance is not
designed to be used on:

– debris produced from activities such as D IY, building or similar tasks
– larger types and quantities of dust or debris, such as soot and sawdust.

These m aterials may harm the appliance and may void your guarantee.

• Fine dirt such as flour should only be vacuumed in very small amounts.

• Do not use the appliance to pick up sharp hard objects, small toys, pins, paper

clips, etc. They may damage the appliance.

• When vacuuming, cer tain carpets may generate small sta tic charges in the

clear bin or wand. The se are harmless and are not associated with the mains
electricity supply. To minimise any effect from this, do not put your hand or
inser t any object into the clear bin unless you have first emptied it and rinsed it
out with cold water (see ‘Cleaning the clear bin’).

• Do not work w ith the appliance above you on the stairs.

• Do not put the appliance on chairs, tables, etc.

• Before vacuuming highly polished floors, such as wood or lino, first check that

the underside of the floor tool and its brushes are f ree from foreign obje cts tha t
could cause marking.

• Do not push hard with the floor tool when vacuuming, as this may

cause damage.

• On waxed floors the movement of the cleaner head may create an uneven

lustre. If this happens, wipe with a damp cloth, polish the area with wax, and
wait for it to dr y.

• Do not leave the cleaner head in one place on delicate floors.

• To reduce suc tion (for example, when vacuuming curtains or rugs), simply pull

the suc tion release trigger on the handle to reduce airflow. Alternatively, slide
open the two red tabs on the cle aner hea d (it is easier to open th e tab from
beneath, and to close it from the top).

EmPtYING thE CLEAR bIN

• Empty as soon as the dirt reaches the level of the M AX mark – do not overfill.

• Switch ‘OFF’ and unplug before emptying the clear bin.

• To remove the cyclone and clear bin unit, push the release but ton to the side of

the carrying handle, as shown. The carrying handle will be released.

• To release the dirt, press the red bin release button.

• To minimise dust/allergen contact wh en emptying, encase the clear bin tightly in

a plastic bag and empt y.

• Remove the clear bin carefully from the bag.

• Seal the bag tightly, dispose as normal.

• Close the clear bin base so it click s into place and is secure.

• Place the cyclone and clear bin unit into position on the front of the main body

of the appliance. The recess in the base of the clear bin must fit onto the lug on
the support bracket.

• Push the carrying handle down so it clicks into place on the top of the cyclone

and clear bin unit. Ensure it is secure.

CLEANING thE CLEAR bIN

• Remove cyclone and clear bin (see 'Empt ying the clear bin').

• To separate the cyclone from the clear bin press the red bin release button

to open the bin base. This exposes a small silver button behind the red
opening mechanism.

• Press the small silver button on the cyclone. Sep arate the cyclone from the

clear bin.

• Clean the clear bin with cold water only.

• Do not use detergents, polish es or air fresheners to clean the clear bin.

• Do not put the clear bin in a dishwasher.

• Do not immerse the whole cyclone in water or pour water into the cyclones.

• Clean the c yclone shroud with a cloth or the provided br ush to remove any lint

and dust.

• Ensure the clear bin is completely dry before replacing.

• To replace, first close the clear bin base so it clicks into place and is secure.

• Fit the cle ar bin onto the cyclone. To secure it, fir st fit the slot on the front rim of
the clear bin onto the lug on the front of the cyclone; then push the rear of the
clear bin into place so the silver button engages and clicks into place.

• Fit the cyclone and clear bin unit onto the appliance (see 'Empt ying the clear
bin').

bLOCK AGES – thERm AL CUt-OUt

• This appliance is fit ted with an automa tically resetting thermal cut-out.

• If any par t becomes blocked the appliance may over heat and automatically
cut-out.

• If this happens, follow the instructions below in ' Looking for blockages'.

• NOTE: Larg e items may block the tools or wand inlet. If this happens, do not
operate the wand release catch. Switch ‘OFF’ and unplug. Failure to do so could
result in personal injury.

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LOOKING fOR bLOCK AGES

• Switch ‘OFF’ and unplug before looking for blockages. Failure to do so could
result in personal injury.

• Leave to cool down for 1-2 hours before looking for blockages.

• Beware of sharp objects whe n checking for blockages.

• To access the flexible inspection hose beneath the clear bin, first remove the
clear bin (see above).

• Unscrew the two Phillips screws on the clear bin locator bracket. (Do not remove
any other screws.) Remove the bracket.

• Firmly t wist the flexible inspection hose away from the inlet nex t to the ball
(do not remove the end next to the connection for the main hose).

• Inspect for blockages.

• Clear any blockage be fore restarting.

• Refit all p arts securely before using.

• Clearing blockage s is not covered by your Dy son guarantee.

AUStRALIAN CONSUmER L AW

The details of the Dyson guarantee are set out below. In addition to your right s
under the Dyson guarantee, we also provide the following statement as required
by the Aus tralian Consumer Law: In Australia, your D yson appliance comes with
statutory guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably forese eable loss or damage. You are
also entitled to have your Dyson appliance repaired or replaced if it fails to be of
acceptable quality and the failure does not amount to a major failure.

DYSO N 2 YEAR GUARANtEE

tER mS AN D CONDI tIONS O f YOUR DYSON 2 Y EAR GUARANtEE.

• The Dyson guarantee becomes eff ective from the date of purchase.

• All work will be carried out by Dyson Appliances (A ust) Pt y Ltd. or Avery
Robinson Ltd. (NZ) or their authorised agents.

• Any par ts replaced by Dyson or its service agents will become the proper ty of
Dyson Appliances (Aus t) Pty Ltd. or Aver y Robinson Ltd. (NZ ).

• The repair or replacement of your Dyson appliance under Dyson guarantee will
not extend the Dyson guarantee period.

• The Dyson guarantee provides benef its which are additional to and do not affect
your statutor y rights as a consumer.

• You must provide proof of (both the original and any subsequent) delivery/
purchase before any work can be carried out on your Dyson appliance. Without
this proof, any work carried out pursuant to th e Dyson guarantee and any
associated delivery charges (both to and from us) will be at your cost, subject to
your statutor y rights and remedies as a consumer. Please keep your receipt or
delivery note.

Wh At IS COVERED

Your Dyson guarantee covers:

• The repair or replacement of your Dyson appliance if your Dyson appliance is
found to b e defec tive due to faulty materials, workmanship or func tion within
2 years of purchase or deliver y (if any par t is no longer available or out of
manufacture, Dyson will replace it with a functional replacement part).

• This Dyson guarantee will only be valid if the appliance is used in the country in
which it was sold.

WhAt IS NOt COVERED

Under your Dyson guarantee, Dyson shall not be liable for cos ts of repair or
replacement of a product incurred as a result of:

• Accidental damag e, faults caused by negligent us e or care, misuse, neglect,
careless operation or handling of the Dyson appliance which is not in
accordance with this Dyson Operating Manual.

• Use of the Dyson appliance for anything other than normal domestic purposes
in the country of purchase.

• Use of par ts not assembled or installed in accordance with the instructions
of Dyson.

• Use of par ts and accessories other than those produced or recommended
by Dyson.

• Repairs or alterations carried out by parties other than D yson or its
authorised agents.

• Damage from exte rnal sources such as transit, weather, electrical outages or
power surge s.

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• Failures caused by circumstances outside Dyson’s control.

• Blockages – please refer to the illustrations and the section ’Looking for
Blockages‘ in this Dyson Operating Manual for details of how to look for and
clear blockages.

• Normal wear and tear (e.g. fuse, brush bar etc.).

• Use of this appliance on rubble, ash, plaster.

• If your Dyson guarantee does not apply, you may have statutory rights and
remedies available to you as a consumer.
If your Dyson guarantee does not apply, you may have statutor y rights
and reme dies available to you as a consumer. If you are in any doubt as to
what is covered by your Dyson guarantee, please call the Dyson Custome r
Care Helpline.

REGISTERING YOUR DYSON GUAR ANTEE

To help us ensure you receive prompt an d efficient ser vice, please register as a
Dyson appliance owner. There are three way s to do this:

• Online:
AU: www.dyson.com.au/register
NZ: www.dyson.co.n z/re gister

• By calling the Dyson Customer Care Helpline.

• By comple ting and returning the enclosed form to us by mail.
This will confirm ownership of your Dyson appliance in the event of an insurance
loss, and enable us to contact you if necessary.

DYSON CUSTOMER CARE

Your Dyson appliance w ill be covered for par ts and lab our for 2 years from the
date of purchase, as detailed in the terms of the Dyson guarante e in this Dyson
Operating Manual.
If you have a query about your D yson appliance, call t he Dyson Customer Care
Helpline quoting your serial number and details of where and when you bought
the appliance. Alternatively, contac t us via the website.

• Most queries can b e solved over the phone by one of our Dyson Customer Care
Helpline s taff.

• If your Dyson appliance needs a service, call the D yson Cus tomer Care Helpline
so we can discuss the available options.

• Your serial number can be found on your rating plate. For information on your
rating plate see the inside front cove r.

• To enable us to carry out work on your appliance, please contact the D yson
Customer Care Helpline to obtain a reply paid delivery address in your state
(available in Australia only).
If your Dyson appliance is under Dyson guarantee and the rep air or
replacement is covered, it will be repaired or replaced at no cos t. If the repair or
replacement is found not to be covered under the Dyson guarantee, the repair
or replacement of t he Dyson appliance and any associated delivery charges
(both to and from us) will be at your cost, subjec t to your statutor y rights and
remedies as a consumer.

ABOUT YOUR PR IVACY

• Dyson may use this information for future marketing and research purp oses
(including sending commercial electronic messages) and may disclose it to third
parties for the purposes of providing the ser vices you have requested or to our
business part ners or professional advisers.

• If you wish to access your personal information or see our full privacy policy,
please contact us at: [e-mail]

DISPOSAL INFORM ATION

Dyson product s are made from high grade recyclable materials. Ple ase dispose
of this product responsibly and recycle where possible.
When your Dyson appliance reaches the end of its life, we are responsible for
its safe disposal. You can send your old Dyson appliance back to us (at our cost)
and we will organise for it to be rec ycled.*
*Please note that not all par ts are recyclable. Recycling of parts is subje ct to the
capabilities of 3rd p arty suppliers. Available in Australia only.

Simply:

1. Box up your old Dyson appliance.

2. Take the package to your local post of fice and send to the address b elow:

Dyson We Recycle
Reply Paid 83215
Dyson Service Centre
8–10 Mangrove Lane
Taren Point, NSW 2229

PRODUCT INFORMATION

Please note: Small details ma y vary from those shown.

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DYSON CUSTOMER CARE

Your Dyson appliance will be covered for parts and labour for 2 years from the
date of purchase, as detailed in the terms of the Dyson guarantee in this Dyson
Operating Manual. If you have a query about your Dyson appliance, call the
Dyson Customer Care Helpline quoting your serial number and details of where
and when you bought the appliance. Alternatively, contact us via the website.
Most queries can be solved over the phone by one of our Dyson Customer
Care Helpline staff.

DYSON CONTACT DETAILS

Australia

Website: www.dyson.com.au
Email: [e-mail]
Dyson Custome r Care: 1800 239 766 (Mon-Fri 8:0 0am to 6:0 0pm

ES T, S at-Sun 8:30am to 4:0 0pm EST).
Address: Dyson Appliance s (Aust) P ty Ltd., PO Box 2835, Tare n Point,
NSW 2229 Australia.

New Zealan d

Website: www.dyson.co.nz
Email: [e-mail]
Dyson Custome r Care: 08 00 397 667 ( Mon-Fri 8:30am to 5:00pm).
Address: Avery Robinson Ltd., Unit F, 151D Marua Road, Ellerslie,

Auckl and, 1051 N ew Zealand.

www.dyson.comJN.59902 PN.202199-20-05 19.02.14

QUESTIONNAIRE

Please take a few moments to answer our questions.
They will help us develop new products for the future.

1 This vacuum cleaner is:

My first vacuum cleaner, please go to question 3
A replacement vacuum cleaner
An additional vacuum cleaner

2 Which brand of cleaner are you replacing or adding to?

Dyson Electrolux
Hoover LG
Miele Panasonic
Samsung Nilfisk
Vax Kambrook
Volta Wertheim
Other, please specify

3 Why did you choose to buy a Dyson vacuum cleaner?

(Please rank in order, 1-5. 1 being the most important).

Dyson reputation
Good for pet hair pick-up
Performs consistently well
Powerful suction
Previous experience of Dyson
Easy to manoeuvre
Good for people suffering from asthma and allergies
Features
HEPA filtration
Hygienic and germ free cleaning
Price/special offer
Wanted a bagless cleaner
Compact and easy to store
Store staf f recommendation
Picks up more dust than others
Latest model/technology
Reliabilit y/quality
Friend/family recommendation
Other

4 Where did you first hear about this Dyson vacuum cleaner?

From friends and family
Saw it on the internet
From TV/a magazine advert
Saw it in a store catalogue
Saw it in a store
Recommended by salesperson

5 Where did you look for additional information?

Dyson website
Look at Online reviews and forums

Talked to retail staff
Retail catalogue
Didn’t do any additional research

6 Do you own other Dyson products?

Handheld Handstick
Fan Vacuum cleaner
No

7 What is your average household income?

Less than $45,000
Bet ween $45,000 – $74,999
Between $75,000 – $100,000
Over $100,000

8 Do you have any household pets?

Dog Cat
No Other

9 Does anyone in your household suffer from any of the following?

Asthma Allergies
No

10 To which age group do you belong?

16 – 24 25 – 34
35 – 44 45 – 54
55 – 64 65+

11 Would you recommend a Dyson vacuum cleaner to your family

and friends?

Yes No

12 Do you have children?

Pre-school Aged 5-17 years
Aged +17 years Children no longer at home
Pregnant No children

13 Which best describes your house? (Tick one from each column).

Own house Up to 2 beds
Rented house 3-4 beds
Own apartment/villa More than 4 beds
Rented apartment/villa
Live with parents
Share accommodation

14 What type of flooring do you have in your home?

Hard floors only
Hard floors and rugs
Mix of carpet and hard floors
Carpet in all areas except the bathroom/s and kitchen
Other, please specify

THANK YOU FOR YOUR TIME

GUARANTEE FORM

2 year guarantee – plus option to extend to 5 years.

Section 1: Dyson 2 year guarantee

Please complete Section 1 to register as a Dyson appliance owner, and return it in the envelope provided. Alternatively, register online (Australia and New Zealand only).

Serial number

Date of purchase

Store of purchase

Did you purchase an extended warranty from the retailer?

If yes, for what additional period?

Title

Address

email Contact number

Privacy Act

Dyson may use this information for future marketing and research purposes (including sending commercial electronic messages) and may disclose
it to third parties for the purposes of providing the services you have requested or to our business partners or professional advisers. If you wish to
access your personal information or see our full privacy policy, please contact us at [e-mail]

If you wish to receive marketing information by these methods from Dyson please tick this box.

/ /

Yes No

1 year

First name Surname

Country of purchase AU NZ

2 years 3 years

Postcode

REGISTER ONLINE

Visit our website to register your
Dyson full parts and labour
guarantee online (Australia
and New Zealand only).

AU: www.dyson.com.au/register
NZ: www.dyson.co.nz/register

REGISTER BY PHONE

Call our dedicated Helpline.

AU 1800 239 766
NZ 0800 397 667

REGISTER BY MAIL

Complete and return
the form to Dyson in the
envelope supplied.

Section 2: Dyson 2+3 year guarantee

Increase your Dyson 2 year guarantee cover to 5 years when you purchase an extended guarantee from Dyson (Australia only). This option is just AU$89.00. Dyson is committed to providing the best
Aftersales Service, which is why we offer the option to extend your Dyson 2 year guarantee to 5 years. The terms of the Dyson 2 year guarantee on page 9 of this Dyson Operating Manual will apply to
the Dyson extended guarantee. The Dyson extended guarantee is underwritten by Dyson Appliances (Aust) Pty Ltd. To purchase, just complete the fields below. Send both sections to us, together with your
cheque/money order or credit card details, within 2 years of your vacuum cleaner purchase. Offer to purchase the Dyson extended guarantee is only available within 2 years of customers purchasing their

vacuum cleaner. Offer not available to customers who have purchased an extended warranty from a retailer. The Dyson extended guarantee provides benefits which are additional to, and do not affect,
your statutory rights and remedies as a consumer. If you decide not to extend your Dyson 2 year guarantee, you may have statutory rights and remedies available to you as a consumer.

Cheque/money order made payable to: Dyson Appliances.

Credit card Mastercard Visa

Card Number

Declaration

I hereby apply for the Dyson vacuum cleaner extended guarantee in accordance with the terms and conditions of your plan. I confirm the vacuum
cleaner is in good working order and used for domestic purposes only and declare that the details on this proposal are true and complete to the best of
my knowledge and belief.

Signature Date

/ / /

/ /

Expiry Date M/M Y/Y

WARNING Any false statement may
render this plan invalid