
DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSON APPLIANCE
Your Dyson appliance will be covered for parts and labour for
2 years from the date of purchase, as detailed in the terms of the
Dyson guarantee on page 9 of this Dyson Operating Manual.
If you have a query about your Dyson appliance, call the Dyson
Customer Care Helpline quoting your serial number and details
of where and when you bought the appliance.
Your serial number can be found on the main body of the
appliance, behind the clear bin.
Most queries can be solved over the phone by one of our
Dyson Customer Care Helpline staff (details below).
Visit our website to register your Dyson full parts and labour
guarantee online (Australia and New Zealand only).
AU: www.dyson.com.au/register
NZ: www.dyson.co.nz/register
Note your serial number for future reference
This illustration is for example purposes only.
3 EASY WAYS TO REGISTER YOUR DYSON 2 YEAR GUARANTEE
IMPORTANT SAFETY INSTRUCTIONS
BEFORE USING THIS APPLIANCE READ ALL INSTRUCTIONS AND CAUTIONARY MARKINGS IN THIS
MANUAL AND ON THE APPLIANCE
When using an electrical appliance, basic precautions should always be followed, including the following:
WARNING
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, OR INJURY:
1. This Dyson appliance is not intended for use by young children or infirm persons with reduced physical, sensory or
reasoning capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction
by a responsible person concerning use of the appliance to ensure that they can use it safely.
2. Do not allow to be used as a toy. Close attention is necessary when used by or near young children. Children should
be supervised to ensure that they do not play with the appliance.
3. Use only as described in this Dyson Operating Manual. Any other use not recommended by the manufacturer may
cause fire, electric shock, or injury to persons.
4. Suitable for dry locations only. Do not use outdoors or on wet surfaces.
5. Do not handle any part of the plug or appliance with wet hands.
6. Do not use with a damaged cable or plug. If the supply cable is damaged it must be replaced by Dyson, its service
agent or similarly qualified person in order to avoid a hazard.
7. If the appliance is not working as it should, has received a sharp blow, has been dropped, damaged, left outdoors,
or dropped into water, do not use and contact the Dyson Customer Care Helpline.
8. Contact the Dyson Customer Care Helpline when service or repair is required. Do not disassemble the appliance as
incorrect reassembly may result in an electric shock or fire.
9. Do not stretch the cable or place the cable under strain. Keep the cable away from heated surfaces. Do not close a
door on the cable, or pull the cable around sharp edges or corners. Arrange the cable away from traffic areas and
where it will not be stepped on or tripped over.
10. Do not unplug by pulling on the cable. To unplug, grasp the plug, not the cable. The use of an extension cable is not
recommended.
11. Do not use to pick up water.
12. Do not use to pick up flammable or combustible liquids, such as petrol, or use in areas where they or their vapours
may be present.
13. Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
14. Keep hair, loose clothing, fingers, and all parts of the body away from openings and moving parts. Do not point the
hose, wand or tools at your eyes or ears or put them in your mouth.
15. Do not put any object into openings. Do not use with any opening blocked; keep free of dust, lint, hair, and anything
that may reduce airflow.
16. Use only Dyson recommended accessories and replacement parts.
17. To avoid a tripping hazard rewind the cable when not in use.
18. Do not use without the clear bin and filters in place.
19. Do not leave the appliance when plugged in. Unplug when not in use and before servicing.
20. Do not pull or carry by the cable or use the cable as a handle.
21. Use extra care when cleaning on stairs. Do not work with the appliance above you on the stairs.
22. Turn off all controls before unplugging. Unplug before connecting any tool or accessory.
REGISTER
ONLINE
Visit our website to register your
Dyson full parts and labour
guarantee online (Australia and
New Zealand only).
AU: www.dyson.com.au/register
NZ: www.dyson.co.nz/register
2
REGISTER
BY PHONE
AU 1800 239 766
NZ 0800 397 667
SG 7000 435 7546
ID 021 707 39766
REGISTER
BY MAIL
Complete and return
the form to Dyson in the
envelope supplied.
READ AND SAVE THESE INSTRUCTIONS
THIS DYSON APPLIANCE IS INTENDED FOR HOUSEHOLD USE ONLY
Do not pull on
the cable.
Do not st ore near
heat sources.
Do not use near
naked flames.
Do not run over
the cable.
Do not pic k up
water or liquids.
Do not pic k up
burning objects.
Do not use above
you on the s tairs.
Do not put hands
near the brush bar
when the appliance
is in use.
3

USING YOUR DYSON APPLIANCE
PLEASE READ THE ‘IMPORTANT SAFETY INSTRUCTIONS’ IN THIS DYSON
OPERATING MANUAL BEFORE PROCEEDING.
ASSE M B LY
• Lie the appliance on its back.
• Attach the cleaner head by sliding it on to the connections on the lower front par t
of the ball. Ensure the electrical plug on the cleaner head fits into the twin-block
connection on th e body of the appliance, which is dire ctly above the airway. Push
firmly: the cleaner head will click into place.
• Stand the appliance up straight.
• Attach the wand handle by sliding it on to the top of the appliance. The spring
clip in the handle will click into place.
• Ensure the hose is straight. Pre ss the red button on the hose. S lide the wand into
the hose.
• Ensure the hose and wand sit in the recess of the handle. S lide the end of the
wand down into the handle to secure it.
• Close the wand cap.
• Slide the tool holder onto the side of the duct as shown. Attach accessory tools
to the holder as shown. In use, the tools can be attached to either the hose or
the wand.
• Ensure the cyclone and clear bin unit is secured to the main body of the
appliance.
• Wind the cable anti-clock wise around the cable hooks. S ecure with the clip.
• To watch a shor t online video visit:
www.dyson.com.au/DC40gettingstarted
OPERATION
• Unwind the cable.
• Plug the appliance into the mains electricity supply.
• To switch ‘ON’ or ‘OFF’ press the power but ton, located as show n.
• To use, recline the handle. The stabiliser stand will automatically lift up.
• After use, return the appliance to the upright position, pushing it firmly into
place. The stabiliser wheels will automatically lower.
• Then unplug the appliance, coil the cable safely and put the appliance away.
Switch ‘OFF’ the appliance, unplug and ensure it is upright before:
– Changing or using tools.
– Removing the hose or airway inspection par ts.
• Use the c yclone carry handle to carr y the appliance.
ATTACHMENTS
• To release the wand, open the wand cap and pull the red tube up and away from
the handle until it clicks into place.
• Should you wish to use the hose without the wand, follow the above instruction
and pres s the red button to release the wand from the hose.
CARPETS OR HARD FLOORS
• The brush bar will always default to ‘ON’ (spinning) each time you s witch the
appliance ‘ON’ and recline it for cleaning.
• The brush bar will not rotate when the appliance is upright.
• To switch the brush bar ‘OFF’ (e.g. for delicate rugs and hard floors):
– Switch the appliance ‘ON’.
– Recline the appliance.
– Press the silver brush bar ‘ON/OFF’ but ton – the brush bar will stop spinning.
• The brush bar will au tomatically stop if it becomes obstructed. See ‘Brush bar –
clearing obstructions’ on page 5 of this Dyson Operating Manual.
• Before vacuuming your flooring, rugs and carpet s, check the manufacturer ’s
recommended cleaning instructions.
• Some carpets may fuzz if a rotating brush bar is used when vacuuming.
If this happens, we recommend vacuuming in ‘hard floor' mode and
consulting with the flooring manufacturer.
• The brush bar on the appliance may damage some carpet types. If you are
unsure, turn ‘OFF’ the brush bar.
LOOKING AFTER YOUR DYSON APPLIANCE
• Do not carry out any maintenance or repair work other than that shown in this
Dyson Operating Manual, or advised by the Dyson Customer Care Helpline.
• Only use p arts recommended by Dyson. If you do not this could invalidate your
Dyson guarantee.
• Store the appliance indoors. Do not use or store it below 0°C . Ensure the
appliance is at room temperat ure before operating.
• Clean the appliance only with a dry cloth. Do not use any lubricants, cleaning
agents, polishes or air fresheners on any part of the appliance.
• If used in a garage, always wipe the base plate, ball and s tabiliser wheels with
a dry cloth after vacuuming to clean of f any sand, dirt or pebbles that could
damage delicate floors.
VACUUMING
CAUTION:
• Do not use without the clear bin and filters in place.
• Fine dust such as plaster dus t or flour should only b e vacuume d in very small
amounts.
• Do not use the appliance to pick up sharp hard objects, small toys, pins, paper
clips, etc. They may damage the appliance.
• When vacuuming, certain carpets may generate small static charges in the
clear bin or wand. The se are harmless and are not associated with the mains
electricity supply. To minimise any effect from this, do not put your hand or insert
any object into the clear bin unless you have first emptied it and rinsed it out
with cold water. See ‘Cleaning the clear bin’ on page 8 of this D yson Operating
Manual.
• Powerful suction can cause the hose to ‘pull back’ – please take care.
• Do not work with the appliance above you on the stairs.
• Do not put the appliance on chair s, tables, e tc.
• Before vacuuming highly polished floors, such as wood or lino, first check that
the underside of the floor tool and its br ushes are free from foreign objects that
could cause marking.
• Do not leave the cleaner head in one place on delicate floors during use.
EMPTYING THE CLEAR BIN
• Empty as soon as the dirt reaches the level of the M AX mark – do not overfill.
• Switch ‘OFF’ and unplug before emptying the clear bin.
• To remove the c yclone and clear bin unit, press down on the red button at the
rear of the carrying handle on the cyclone.
• To release the dirt, press all the way down on the same red button at the rear of
the carrying handle on the c yclone.
• To minimise dust/allergen contact when emptying:
– Encase the clear bin tightly in a plastic bag and empt y.
– Remove the clear bin carefully.
– Seal the bag tightly, dispose as normal.
• To refit the clear bin:
– Close the clear bin base so it clicks into place.
– Push the cyclone and clear bin unit into the main body of the appliance;
it will click into place.
– Ensure the cyclone and clear bin unit is secure.
CLEANING THE CLEAR BIN
• Remove the cyclon e and clear bin (instructions above).
• To separate the cyclone unit from the clear bin press the red button to open
the clear bin base. This exposes a small silver button behind the red opening
mechanism. Press the silver button and separate the cyclone unit from the clear bin.
• Clean the clear bin with cold water only.
• Ensure the clear bin is completely dry before replacing.
• Do not use detergents, polishes or air fresheners to clean the clear bin.
• Do not put the clear bin in a dishwasher.
• Do not immerse the whole cyclone unit in water or pour water into the cyclones.
• Clean the cyclone shroud with a dry cloth or dry br ush to remove lint and dus t.
• To refit the bin to the cyclone unit:
– Close the clear bin base so it clicks into place.
– Fit the cyclone shroud into the cle ar bin so that the silver button clicks
and engages.
– Push the cyclone and clear bin unit into the main body of the appliance;
it will click into place.
– Ensure the cyclone and clear bin unit is secure.
WASHING YOUR FILTERS
• Your appliance has two washable f ilters, located as shown on pages 6 and 7 of
this Dyson Operating Manual.
• Check and wash the filters regularly according to instruc tions to
maintain performance.
• Switch ‘OFF’ and unplug before checking or removing the filters.
• The filters may re quire more frequent washing if vacuuming fine dust.
• Wash with cold water only. Do not use detergents.
• Do not put the filters in a dishwasher, washing machine, tumble dryer, oven,
microwave or near a naked flame.
• To remove filter A see the ‘Wash filters’ sec tion on pages 6 and 7 of this Dyson
Operating Manual.
• After washing lay filter A on its side and leave for at least 24 hours to dry
completely before refitting.
• To remove filter B:
– Turn the central locking dial on the outer cover of the ball anti-clock wise until
the cover is released.
– Lift off the cover.
– Turn the filter one- quarter anti-clockwise to release.
• Filter B should be rinsed and tapped out until the water runs clean, then tapped
out again to ensure all excess water is removed. Leave to dry completely for
24hours.
• It is normal for filter B in the ball to turn grey in colour.
• To refit filter B:
– Refit the filter on to the ball.
– Secure the filter by turning it one-quarter turn clockwise.
• When refitting the outer cover of the ball, keep turning the central locking dial
clock wise. When it star ts to click it is locked.
• To watch a shor t online video visit:
www.dyson.com.au/DC40filterwash
LOOKING FOR BLOCK AGES
• Switch ‘OFF’ and unplug before looking for blockages. Failure to do so could
result in personal injury.
• Beware of sharp objects when checking for blockages.
• Refit all parts securely before using.
• Clearing blockages is not covered by your Dyson guarantee.
CLEARING BLOCKAGES – THERMAL CUT-OUT
• This appliance is fitted with an automatically resetting thermal cut-out.
• Large items may block the tools or wand inlet. If any par t becomes blocked the
appliance may overheat and automatically cut-out.
• Switch ‘OFF’ and unplug. Lea ve to cool down for 1-2 hours before checking
filters or for blockages.
• Clear any blockages before restarting.
• Clearing blockages is not covered by your Dyson guarantee.
BRUSH BAR – CLEARING OBSTRUCTIONS
• If your brush bar is obstruc ted, it may shut 'OFF'. If this happens, you will need
to remove the blockag e.
• Switch ‘OFF’ and unplug before proceeding. Failure to do so could result in
personal injury.
• Beware of sharp objects when clearing obstructions.
• If you still cannot clear the obstruction, please follow the instructions below to
remove the base plate. This gives more access to the obstruc tion. Alternatively,
contac t us via the Dyson Cus tomer Care Helpline or visit the Dyson website.
• Clearing brush bar obstructions is not covered by your Dyson guarantee.
BASE PLATE – DISASSEMBLY/REASSEMBLY
• Switch ‘OFF’ and unplug before proceeding. Failure to do so could result in
personal injury.
• Lay the appliance on its front.
• Detach the red ‘C’ clip which is on the connection between the cleaner head
and the appliance; se e pages 6 and 7 of this Dyson Opera ting Manual.
It is quite firm, but do not pull it of f roughly. Use a constant, firm pressure.
• Pull the cleaner he ad away from the appliance. Use a constant, firm pressure.
• Turn the cleaner head over so you are looking at the brush bar.
At each end of the cle aner hea d are two red levers:
– From the groove swing the levers up and in towards the middle of the cleaner
head until they click.
– The base plate will disengage.
– Lift up the top edge, so it rotates to the upright position.
– Lift out.
• Beware of sharp objects when clearing obstructions.
To refit the b ase plate:
– Fit the 3 lugs on the lower edge of the base plate into the 3 slots in the base
of the cleaner head.
– Swing the upper edge of the base plate down; it will click into place.
• To secure the base plate push both red levers b ack into position so they are flush
with the surface of the cleaner head.
• Refit the red ‘C ‘clip onto the cleaner head. The flatter edge of the clip fit s
agains t the cleaner head. It is easier to slide one lug into its slot before the other.
• Lie the appliance on its back.
• Attach the cleaner head by sliding it on to the connections on the lower front
part of the ball. Ensure the electrical plug on the cleaner head fits into the
twin-block connection on the body of the appliance, which is directly above the
airwa y. Push firmly: the cleaner head will click into place.
BRUSH BAR – TROUBLESHOOTING
• If the brush bar has s topped spinning, follow the ins tructions above on clearing
obstr uctions. Alternatively, contact the Dyson Customer Care Helpline or visit
the Dyson website.
• To watch a shor t online video visit:
www.dyson.com.au/DC40brushbarmaintenance
AUSTRALIAN CONSUMER LAW
The details of the Dyson guarantee are set out below. In addition to your rights
under the Dyson guarantee, we also provide the following statement as required
by the Aus tralian Consumer Law: In Aus tralia, your Dyson appliance comes with
statutory guarantee s that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage. You are
also entitled to have your Dyson appliance repaired or replaced if it fails to be of
acceptable quality and the failure does not amount to a major failure.
DYSON 2 YEAR GUARANTEE
TERMS AND CONDITIONS
Terms and conditions of your Dyson 2 year guarantee.
• The Dyson guarantee becomes effective from the date of purchase.
• All work w ill be carried out by Dyson Appliances ( Aust) P ty Ltd., Avery
Robinson Ltd. (NZ ), Singap ore’s authorised agent – Service @Home Pte Ltd. or
Indonesia’s authorised agent – PT Higienis Indonesia or their authorised agents.
• Any par ts replaced will become the proper ty of Dy son Appliances (Aust) Pty Ltd.,
Avery Robinson Ltd. (NZ), Dyson Singapore P te Ltd. or P T Higienis Indonesia.
• The repair and replacement of your Dyson appliance under Dyson guarantee
will not ex tend the Dyson guarantee period.
• The Dyson guarantee provides benefits which are additional to and do not affect
your statutor y rights and remedies as a consumer.
• You must provide proof of (b oth the original and any subsequent) delivery/
purchase before any work can be carried out on your Dyson appliance.
Without this proof, any work carried out pursuant to the Dyson guarantee and
any associated delivery charges (both to and from us) will be at your cost,
subjec t to your statutor y rights and remedies as a consumer. Please keep your
receipt or delivery note.
WHAT IS COVERED
Your Dyson guarantee covers:
• The repair or replacement of your Dyson appliance if your Dyson appliance is
found to be defec tive due to faulty materials, workmanship or function within
2 years of purchase or deliver y (if any par t is no longer available or out of
manufacture, Dyson will replace it with a functional replacement part).
• Use of the appliance in the country of purchase.
WHAT IS NOT COVERED
Under your Dyson guarantee, Dyson shall not be liable for cos ts of repair or
replacement of a product incurred as a result of:
• Accidental damage, faults caused by negligent use or care, neglect, careless
operation or handling of the Dyson appliance which is not in accordance with
this Dyson Operating Manual.
• Use of the Dyson appliance for anything other than normal domestic purposes
in the country of purchase.
• Use of parts not assemble d or installed in accordance with the instructions of
Dyson.
• Use of parts and accessories other than those produced or recomm ended by
Dyson.
• Repairs or alterations carried out by parties other than Dyson or its authorised
agents.
• Damage from external sources such as transit, weather, electrical outages or
power surges.
• Failures caused by circumstances outside Dyson’s control.
• Blockages – please refer to pages 4 and 5 of this Dyson Operating Manual for
details on how to unblock your Dyson appliance.
• Normal wear and tear (e.g. fuse, belt, brush bar, etc).
• Industrial use of the Dyson appliance such as vacuuming gyprock dust or
builders’ dust may void your Dyson guarantee.
If your Dyson guarantee does not apply, you may have statutor y rights and
remedies available to you as a consumer.
If you are in any doubt as to what is covered by your guarantee, please call the
Dyson Customer Care Helpline (see details on page 10).
REGISTERING YOUR DYSON GUARANTEE
To help us ensure you receive prompt and efficient ser vice, please register as a
Dyson appliance owner. There are three ways to do this:
• Online (Australia and New Zealand only)
AU: www.dyson.com.au/register
NZ: ww w.dyson.co.nz/register
• By calling the Dyson Customer Care Helpline.
• By completing and returning the enclosed form to us by mail.
This will confirm ownership of your Dyson appliance in the event of an insurance
loss and enable us to contact you if necessary.
DYSON CUSTOMER CARE
• If you have a query about your D yson appliance, call the Dyson Customer Care
Helpline quoting your serial number and details of where and when you bought
the appliance or contact us via the website.
• Most queries can be solved over the phone by one of our Dyson Customer Care
Helpline staff.
• If your Dyson appliance nee ds a service, call the Dyson Customer Care Helpline
so we can discuss the available options.
• Your serial number can be found on the main body of the appliance, behind the
clear bin.
• To enable us to carry out work on your appliance, please contact the Dyson
Customer Care Helpline to obtain a reply paid delivery addre ss in your state
(available in Australia only).
If your Dyson appliance is under Dyson guarante e and the repair or
replacement is covered, it will be repaired or replaced at no cos t. If the repair or
replacement is found not to be covered under the Dyson guarantee, the repair
or replacement of the Dyson appliance and any associated delivery charges
(both to and from us) will be at your cost, subjec t to your statutor y rights and
remedies as a consumer.
ABOUT YOUR PRIVACY
Dyson may use this information for future marketing and research purposes
(including sending commercial electronic messages) and may disclose it to third
parties for the purposes of providing the ser vices you have requested or to our
business partners or professional advisers. If you wish to access your personal
information or se e our full privacy policy, please contact us at:
customercare@dyson.com.au
DISPOSAL INFORMATION
Dyson products are made from high grade recyclable materials. Please dispose
of this product responsibly and recycle where possible.
When your Dyson appliance reaches the end of its life, we are responsible for
its safe disposal. You can send your old Dyson appliance back to us (at our cost)
and we will organise for it to be rec ycled.*
* Please note that not all part s are recyclable. Re cycling of parts is subjec t to the
capabilities of 3rd p arty suppliers. Available in Australia only.
Simply:
1. Box up your old Dyson appliance.
2. Take the package to your local post of fice and send to the address b elow:
Dyson We Recycle
Reply Paid 83215
Dyson Service Centre
8-10 Mangrove Lane
Taren Point, NSW 2229
PRODUCT INFORMATION
Please note: Small details may vary from those shown.
8
9

IMPORTANT!
WASH FILTERS
QUESTIONNAIRE
Please take a few moments to answer our questions.
They will help us develop new products for the future.
Wash filters with cold water regularly or as required.
Register for a filter wash reminder by email (Australia only):
customercare@dyson.com.au
Dyson Customer Care
Your Dyson a ppliance w ill be covere d for par ts and labour for
2 years from the date o f purchase, s ubject to t he terms of
the Dys on guarant ee. If you ha ve a query about your D yson
applian ce, call the D yson Cust omer Care H elpline quo ting your
serial number and details of where and when you bought the
applian ce. Most q ueries can be solved ov er the phone by one of
our Dys on Custom er Care Help line staf f.
1 This vacuum cleaner is…
My first vacuum cleaner (please go to question 3)
A replacement vacuum cleaner
An additional vacuum cleaner
2 Which brand of cleaner are you replacing or adding to?
Dyson Electrolux
Hoover LG
Miele Nilfisk
Vax Wertheim
Volta
Other, please specify
3 Why did you choose to buy a Dyson vacuum cleaner?
(Please rank in order, 1-5. 1 being the most important).
Dyson reputation
Good for pet hair pick-up
No loss of suction
Previous experience of Dyson
Features
Price/special offer
Wanted a bagless cleaner
Compact and easy to store
Store staf f recommendation
Picks up more dust than others
Latest model/technology
Reliabilit y/quality
Friend/family recommendation
Other, please specify
6 Do you own other Dyson products?
Handheld Fan
Vacuum cleaner Handstick
No
7 What is your average household income?
Less than $45,000
Bet ween $45,000 – $74,999
Between $75,000 – $100,000
Over $100,000
8 Do you have any household pets?
Dog Cat
No Other
9 Does anyone in your household suffer from any of the following?
Asthma Allergies
No
10 To which age group do you belong?
16 – 24 25 – 34
35 – 44 45 – 54
55 – 64 65+
DYSON CONTACT DETAILS
Australia
Website: www.dyson.com.au
Dyson Customer Care: 1800 239 766 (Mon-Fri 8:0 0am to 6:0 0pm EST,
Sat-Sun 8:30am to 4:00pm EST).
Email: customercare@dyson.com.au
Address: Dyson Appliances (Aus t) Pty Ltd.,
PO Box 2835, Taren Point, NSW 2229 Australia.
New Zealand
Website: www.dyson.co.nz
Dyson Customer Care: 080 0 397 667 (Mon-Fri 8:30am to 5:00pm).
Email: dyson@averyrobinson.co.nz
Address: Avery Robinson Ltd., Unit F, 151D Marua Road, Ellerslie,
Auckland, 1051 New Zealand.
Singapore
Website: www.dyson.com.sg
Dyson Customer Care: 7000 435 7546 (Mon-Fri 9:00 am to 6:00pm,
Sat: 9.00am to 12.30pm).
Email: singapore@dyson.com
Address: Ser vice @ Home Pte Ltd., 2 Leng Kee Road,
#04- 09A Thye Hong Centre, Singapore 159086.
Indonesia
Website: www.dyson.co.id
Dyson Customer Care: 021 707 39766 (Mon-Fri 9:00am to 5:00pm).
Email: service@higienis.com
Address: PT. Higienis Indone sia Permata Plaza Top Floor TF-04,
JI, M. H. Thamrin Kav. 57, Jakarta 10350 Indonesia.
4 Where did you first hear about Dyson?
From friends and family
Saw it on the internet
From TV/a magazine advert
Saw it in a store catalogue
Saw it in a store
Recommended by salesperson
5 Where did you look for additional information?
Dyson website
Online reviews and forums
Talked to retail staff
Retail catalogue
Didn’t do any additional research
THANK YOU FOR YOUR TIME
11 Would you recommend a Dyson vacuum cleaner to your family
and friends?
Yes No
12 Do you have children?
Pre-school Aged 5-17 years
Aged +17 years Children no longer at home
Pregnant No children
13 Which best describes your house?
(Tick one from each column).
Own house Up to 2 beds
Rented house 3-4 beds
Own apartment/villa More than 4 beds
Rented apartment/villa
Share accommodation
Live with parents
JN.47058 PN.23481-02-02 09.02.12
www.dyson.com