OPERATING MANUAL
ASSEMBLY
click
click
click
WASH FILTERS
Wash filters with cold water at least every month.
REGISTER
YOUR FREE
5 YEAR
1
2
GUARANTEE
TODAY
DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSON
APPLIANCE
After registering your free 5year guarantee, your Dyson
appliance will be covered for parts and labour for 5years
from the date of purchase, subject to the terms of the
guarantee.
If you have any questions about your Dyson appliance,
call the Dyson Helpline with your serial number and
details of where/when you bought the appliance.
Most questions can be solved over the phone by one of
our trained Dyson Helpline staff.
Alternatively, visit www.dyson.co.uk/support for online
help, general tips and useful information about Dyson.
Note your serial number for future reference
This illus tration is for example purposes only.
DYSON CONTACT DETAILS
Website: www.dyson.com/support
UK:
Dyson Helpline: 08002980298
Open 7am–10pm. 7 days a week.
Email: askdyson@dyson.co.uk
Address: Dyson Limited, Tetbury Hill, Malmesbury, Wiltshire
SN160RP England.
ROI:
Dyson Helpline: 014757109
Open 7am–10pm. 7 days a week.
Email: askdyson@dyson.com
Address: Unit 10, Grants Lane, Greenogue Business Park,
Rathcoole, Dublin 24.
2
IMPORTANT SAFETY INSTRUCTIONS
BEFORE USING THIS APPLIANCE READ ALL INSTRUCTIONS AND CAUTIONARY MARKINGS IN THIS
MANUAL AND ON THE APPLIANCE
When using an electrical appliance, basic precautions should always be followed, including the following:
WARNING
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, OR INJURY:
1. This Dyson appliance is not intended for use by young children or infirm persons with reduced physical, sensory or
reasoning capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction
by a responsible person concerning use of the appliance to ensure that they can use it safely.
2. Do not allow to be used as a toy. Close attention is necessary when used by or near children. Children should be
supervised to ensure that they do not play with the appliance.
3. Use only as described in this Dyson Operating Manual. Do not carry out any maintenance other than that shown in
this manual, or advised by the Dyson Helpline.
4. Suitable for dry locations only. Do not use outdoors or on wet surfaces.
5. Do not handle any part of the plug or appliance with wet hands.
6. Do not use with a damaged cable or plug. If the supply cable is damaged it must be replaced by Dyson, its service
agent or similarly qualified person in order to avoid a hazard.
7. If the appliance is not working as it should, has received a sharp blow, has been dropped, damaged, left outdoors,
or dropped into water, do not use and contact the Dyson Helpline.
8. Contact the Dyson Helpline when service or repair is required. Do not disassemble the appliance as incorrect
reassembly may result in an electric shock or fire.
9. Do not stretch the cable or place the cable under strain. Keep the cable away from heated surfaces. Do not close a
door on the cable, or pull the cable around sharp edges or corners. Arrange the cable away from traffic areas and
where it will not be stepped on or tripped over. Do not run the appliance over the cable.
10. Do not unplug by pulling on the cable. To unplug, grasp the plug, not the cable. The use of an extension cable is not
recommended.
11. Do not use to pick up water.
12. Do not use to pick up flammable or combustible liquids, such as petrol, or use in areas where they or their vapours
may be present.
13. Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
14. Keep hair, loose clothing, fingers, and all parts of the body away from openings and moving parts. Do not point the
hose, wand or tools at your eyes or ears or put them in your mouth.
15. Do not put any object into openings. Do not use with any opening blocked; keep free of dust, lint, hair, and anything
that may reduce airflow.
16. Use only Dyson recommended accessories and replacement parts.
17. To avoid a tripping hazard rewind the cable when not in use.
18. Do not use without the clear bin and filters in place.
19. Do not leave the appliance when plugged in. Unplug when not in use and before servicing.
20. Do not pull or carry by cable or use cable as a handle.
21. Use extra care when cleaning on stairs. Do not work with the appliance above you on the stairs.
22. Turn off all controls before unplugging. Unplug before connecting any tool or accessory.
23. Always extend the cable to the red line but do not stretch or tug the cable.
24. Hold the plug when rewinding onto cable reel. Do not allow the plug to whip when rewinding.
READ AND SAVE THESE INSTRUCTIONS
THIS DYSON APPLIANCE IS INTENDED FOR HOUSEHOLD USE ONLY
Do not pull on
the cabl e.
Do not st ore near
heat so urces.
Do not use near
naked fl ames.
Do not run over
the cabl e.
Do not pic k up
water or liquids.
Do not pic k up
burning object s.
Do not use above
you on the s tairs.
3
uction release
Power & cable
Emptying
Tool attachments
S
1
2
Looking for blockages
click
4
Suction release
Carrying & storage
click
click
2
1
3
5
IMPORTANT!
WASH FILTERS
A
B
Cleaning
1
2
6
Wash filters with cold water at least every month.
click
click
click
click
7
USING YOUR DYSON APPLIANCE
PLEASE RE AD THE ‘IMPORTANT SAFET Y INST RUCTIONS’ IN T HIS DYSON
OPER ATING MANUAL BEFORE PROCEEDI NG.
CARRYING THE APPLIANCE
• Carry the appliance by the main handle on the body.
• Do not pre ss the cyclone rele ase but ton or shake the appliance when carrying,
or the cyclone could disengage, fall of f and cause injury.
OPERATION
• Alway s extend the cable fully to the red tape before use.
• Plug the appliance into the mains electricity supply.
• To switch ‘ON’ or ‘OFF’ press the p ower but ton, located as show n.
• After use: unplug, retract the cable safely, put the appliance away.
• Switch ‘OFF’ the appliance and unplug before:
– changing or using tools
– removing the hose or airway inspection parts.
• To watch a shor t online video visit:
UK – ww w.dyson.co.uk/DC38gettings tarte d
ROI – www.dyson.ie/DC3 8gettingstarted
LOOKING AFTER YOUR DYSON APPLIANCE
• Do not car ry out any maintenance or repair work other than that shown in this
Dyson Operating Manual, or advised by the Dyson Helpline.
• Only use p arts recommended by Dyson. If you do not this could invalidate your
guarantee.
• Store th e appliance indoors. Do not use or store it below 0°C (32°F). Ensure the
appliance is at room temperat ure before operating.
• Clean th e appliance only with a dry cloth. Do not use any lubricants, cleaning
agents, polishe s or air fresheners on any part of the appliance.
• If used in a garage, always wipe the base plate and ball w ith a dry cloth after
vacuuming to clean of f any sand, dirt, or pebbles that could dama ge delicate
floors.
VACUUMING - CAUTION
• Do not use without the clear bin and filters in place.
• Fine dus t such as plaster dus t or flour should only b e vacuume d in very small
amount s.
• Do not use the appliance to pick up sharp hard objects, small toys, pins, paper
clips, etc. They may damage the appliance.
• When vacuuming, certain carpets may genera te small static charges in the
clear bin or wand. The se are harmless and are not associated with the mains
electricity supply. To minimise any effect from this, do not put your hand or
inser t any object into the clear bin unless you have first emptied it and rinsed it
out with cold water (see ‘Cleaning the clear bin’).
• Powerful suction can caus e the hose to ‘pull back’ – please take care.
• Do not work with the appliance above you on the stairs.
• Do not put the appliance on chair s, tables, e tc.
• Before vacuuming highly polished floors, such as wood or lino, first check that the
underside of the floor tool is free from foreign objects that could cause marking.
• Do not push hard with the floor tool when vacuuming, as this may caus e
damage.
• Do not leave the cleaner head in one place on delicate floors.
• On waxed floors the movement of the cleaner head may create an uneven
lustre. If this happens, wipe with a damp cloth, polish the area with wax, and
wait for it to dry.
EMPTYING THE CLEAR BIN
• Empty as soon as th e dirt reaches the level of the M AX mark – do not overfill.
• Switch ‘OFF’ and unplug before emptying the clear bin.
• To remove the c yclone and clear bin unit, push the release button to the side of
the carrying handle, as shown. The carrying handle will be release d.
• Remove the cyclon e and clear bin unit.
• To release the dirt, pre ss the red bin release button.
• To minimise dus t/allergen contact when empt ying, encase the clear bin tightly in
a plastic bag and empty.
• Remove the clear bin carefully.
• Seal the bag tightly, dispose as normal.
• Close the clear bin base so it clicks into place and is secure.
• Place the clear bin and cyclone unit into position on the front of the main body
of the appliance. The recess in the base of the clear bin must fit onto the lug on
the locator bracke t.
• Push the carrying handle down so it clicks into place on the top of the clear bin
and cyclone unit. Ensure it is secure.
WASHING THE FILTERS
• Your appliance has two washable f ilters, located as shown.
• Check and wash the filters regularly according to instruc tions to maintain
performance.
• Switch ‘OFF’ and unplug before checking or removing the filters.
• The filters may re quire more f requent washing if vacuuming fine dust.
• Wash the filters with cold water only. Do not us e detergents.
• Do not put the filters in a dishwasher, washing machine, tumble dryer, oven,
microwave or near a naked flame.
Filter A
• To access filter A, f irst remove the clear bin and cyclone unit (instructions above).
Lift out the filter.
• Wash the filter with cold water only. Hold under a tap and run water through the
open end for 10 seconds. Turn upside down and tap out 10 times.
• Squeeze and twist with b oth hands to make sure the excess water is removed.
• Run water over the outside of the filter for 15 seconds.
• Squeeze and twist with b oth hands to make sure the excess water is removed.
• Stand the filter on its wide, open end to dr y. Leave to dry completely for
24hours.
• Replace the filter into the c yclone. Fit the cyclone and cle ar bin unit onto the
appliance (instructions above).
Filter B
• To remove filter B:
– turn the central locking dial on the outer cover of the ball anti-clockwise until
the cover is released
– lift of f the cove r
– turn the filter one-quar ter anti-clock wise to re lease.
• Filter B should be rinsed in cold water only and tapped out until the water runs
clean, then tapped out again to ensure all excess water is removed. (Tap on the
plastic rim, not the filter material.)
• Leave to dry completely for 24 hours.
• It is normal for the f ilter in the ball to turn grey in colour.
• To refit filter B:
– refit the filter on to the ball
– secure the filter by turning it one-quarter turn clock wise.
• When refitting the outer cover of the ball, keep turning the central locking dial
clock wise. When it star ts to click it is locked.
• To watch a shor t online video visit:
UK – ww w.dyson.co.uk/DC38filterwash
ROI – www.dyson.ie/DC3 8filterwash
LOOKING FOR BLOCKAGES
• Switch ‘OFF’ and unplug before looking for blockages. Failure to do so could
result in personal injury.
• Beware of sharp objects when checking for blockages.
• Refit all parts securely before using.
• To check for blockages in airway on the main bo dy of the appliance, first
remove the cyclone and clear bin unit (see ab ove).
• To remove the transparent inlet section, use your finger to release the latch on
the top. Remove the inlet section.
• Inspect for blo ckages.
• Replace the inlet s ection. Ensure the latch clicks into plac e and engages.
• Clearing blockag es is not covered by your guarantee.
CLEARING BLOCKAGES – THERMAL CUT-OUT
• This appliance is fitted with an automatically resetting thermal cut-out.
• Large items may block the tools or wand inlet. If any par t becom es blocked the
appliance may overheat and automatically cut-out.
• Switch ‘OFF’ and unplug. Lea ve to cool down for 1-2 hours before checking
filters or for blockages. Do not operate the wand release catch.
• Clear any blockage before res tarting.
2
CLEANING THE CLEAR BIN
• Remove the cyclon e and clear bin unit, and then open the bin base (instructions
above).
• To separate the cyclone unit from the clear bin press the small silver button on
the cyclone. Separate the cyclone from the clear bin.
• Clean th e clear bin with cold water only.
• Do not use detergents, polishes or air fresheners to clean the clear bin.
• Do not put clear bin in a dishwasher.
• Do not immerse the whole cyclone in wate r or pour water into it.
• Clean th e cyclone shroud with a dry cloth or dry br ush to remove lint and dus t.
• Ensure the clear bin is completely dry before replacing.
• To replace, first close the clear bin base so it clicks into place and is s ecure.
• Fit the clear bin onto the cyclone. To secure it, first fit the slot on th e front rim of
the clear bin onto the lug on the front of the cyclone; then push the rear of the
clear bin into place so the silver button engages and clicks into place.
• Fit the cyclone and clear bin unit onto the appliance (instruc tions above).
8
1
3
DISPOSAL INFORMATION
Dyson products are made from high grad e recyclable mate rials. Please dispose
of this product responsibly and recycle where possible.
GUARANTEE TERMS & CONDITIONS
DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSON APPLIANCE
After registering your free 5 year guarantee, your Dyson appliance will be
covered for parts and labour for 5 years from the date of purcha se, subject to
the terms of the guarantee.
If you have any questions abou t your Dyson appliance, call the D yson Helpline
with your serial number and de tails of where/when you bought the appliance.
Most questions can be solved over the phone by one of our traine d Dyson
Helpline staf f.
Alter natively, visit ww w.dyson.co.uk/support for online help, general tips and
useful information about Dyson.
If your Dyson appliance nee ds a service, call the Dyson Helpline so we can
discuss the available options. If your Dyson appliance is under guarantee, and
the repair is covered, it will be repaired at no cost.
Your serial number can b e found on your rating plate which is on the base of the
appliance.
PLEASE REGISTER AS A DYSON
APPLIANCE OWNER
To help us ensure you receive prompt and efficient ser vice, please register as a
Dyson appliance owner. There are three ways to do this:
• Online at www.dyson.co.uk /register (UK) or w ww.dyson.ie/support (ROI).
• Telephone the Dyson Helpline.
• Mail Complete the enclosed form and post it to us.
This will confirm ow nership of your Dyson appliance in the event of an insurance
loss, and enable us to contact you if necessary.
LIMITED 5 YEAR GUARANTEE
TERMS AND CONDITIONS OF THE DYSON 5 YEAR LIMITED
GUAR ANTEE.
WHAT IS COVERED
• The repair or replacement of your Dyson appliance (at Dyson’s discretion) if it
is found to be defec tive due to faulty materials, workmanship or function within
5 years of purchase or deliver y (if any par t is no longer available or out of
manufacture D yson will replace it with a func tional replaceme nt part).
• Use of the Dyson appliance in country of purchase only.
WHAT IS NOT COVERED
Dyson does not guarantee the repair or replacement of a product where a
defect is the result of:
• Accidental dama ge.
• Faults caused by negligent use or care, misuse, negle ct, careless operation
or handling of the appliance which is not in accordance with the Dyson
Operating Manual.
• Use of the appliance for anything other than normal domestic household
purposes.
• Use of parts not assemble d or installed in accordance with the instructions of
Dyson.
• Use of parts and accessories which are not genuine Dyson components.
• Fault y installation (except where installed by Dyson).
• Repairs or alterations carried out by parties other than Dyson or its authorised
agents.
• Blockages – please refer to the Dyson Operating Manual for details of how to
look for and clear blockages.
• Normal wear and tear (e.g. fuse, etc).
If you are in any doubt as to w hat is covered by your guarantee, please contact
Dyson.
SUMMARY OF COVER
• The guarantee be comes ef fective at the date of purchase (or the date of delivery
if this is later).
• You must provide proof of (both the original and any subsequent) delivery/
purchase before any work can be carried out on your Dyson appliance. Without
this proof, any work carried out will be chargeable. Keep your receipt or delivery
note.
• All work w ill be carried out by Dyson or its authorised agents.
• Any par ts which are replaced will become the propert y of Dyson.
• The repair or replacement of your Dyson appliance under guarantee will not
extend the period of guarantee.
• The guarantee provides benefits which are additional to and do not af fect your
statutory rights as a consumer.
ABOUT YOUR PRIVACY
• Your information will be held by Dyson Limited and its agents for promotional,
marketing and ser vicing purposes.
• If your personal details change, if you change your mind about any of your
marketing preferences or if you have any queries about how we use your
information, please contact Dyson Limited.
• For more information on how we protect your privacy, please see our privac y
policy on the Dys on website.
9
IMPORTANT!
WASH FILTERS
Wash filters with cold water at least every month.
The filters may require more frequent washing if vacuuming fine dust.
Dyson Customer Care
Dyson Customer Care
Afte r regis tering yo ur free 5 year gu arantee, your Dys on appl iance
will be covered for par ts and l abour for 5 years from the date of
purchase, subje ct to th e terms o f the gua rantee.
If you have any q uestions about your Dyson appli ance, call the
Dyson Helplin e with yo ur serial number and details of whe re/when
you bou ght the appliance .
Most questio ns can b e solved over the phone by o ne of our trained
Dyson Helplin e staf f.
UK Dyson Customer Care
askdyson@dyson.co.uk
0800 298 0298
Dyson L td, Tetbury Hill, Malme sbury, Wilt shire SN16 0RP.
ROI Dyson Customer Care
irelandservice@dyson.com
01 475 7109
Dyson I reland Lim ited, Unit G10, Gran ts Lane,
Green ogue Busi ness Park, R athcool e, Dublin 24.
JN. 40688 PN.2 0249-03 -01 03.10.11
www.dyson.com
Serial number
GUARANTEE FORM
Date of purchase
Title
First name
Address
Postcode
email
Telephone Mobile
As a Dyson vacuum cleaner owner, you can hear
about Dyson inventions, services and products before
anyone else. If it’s okay to contact you, please let us
know how we may do this.
By mail Yes No
By phone Yes No
By email Yes No
By text message Yes No
Surname
/ /
We sometimes ask other companies (such as market researchers) to
contact owners on our behalf. We do this to get feedback on ideas or
ask you to try new products and services. Would this be okay?
Yes
■
Country of purchase
No
■
UK ROI
3 EASY WAYS TO REGISTER FOR YOUR FREE 5 YEAR GUARANTEE
REGISTER
ONLINE
Visit our website to register
your full parts and labour
guarantee online.
REGISTER
BY PHONE
Call our dedicated Helpline.
Open 7am–10pm.
7 days a week.
REGISTER
BY MAIL
Complete and return
the form to Dyson in the
envelope supplied.
UK 0800 298 0298
www.dyson.com/register
ROI 01 475 7109
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