Dyson DC29 MULTI FLOOR Operating Manual

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WASH FILTER
Wash filter with cold water at least every 6 months.
ASSEMBLY
click
click
click
click
REGISTER
OPERATING MANUAL
DC29 MULTI FLOOR
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Note your seria l number for future refe rence
IMPORTANT SAFETY PRECAUTIONS
READ ALL I NSTRUCTIONS B EFORE USING THI S APPLIANCE
When using an electrical appliance, basic pre cautions should always be followed, including the following:
WARNING
TO REDUCE THE R ISK OF FIRE, ELECTR IC SHOCK, OR INJU RY:
1. Do not leave the Dyson vacuum cleane r when plugged in. Unplug from socket when not in use and before servicing.
2. Do not use outdoors or on wet sur faces. Suitable for dry locations only. Do not use to pick up water.
3. Do not allow to be used as a toy. Close attention is necess ary when used by or near children. Children should be supervised to ensure tha t they do not play with the Dyson vacuum cleaner.
4. This Dyson vacuum cleaner is not intende d for use by young children or infirm persons with reduced physical, sensory or reasoning capabilities, or lac k of experience and knowledge, unless they have be en given supervision or instruction by a responsible pe rson concerning use of the Dyson vacuum cleaner to ensure th at they can use the Dyson vacuum cleaner safely.
5. Use only as described in this Dyson O perating Manual. Use only Dyson recommende d accessories and replacement parts. Do not carr y out any maintenance other than that shown in this Dyson O perating Manual, or advised by the Dyson Customer Care Helpline. Contac t the Dyson Customer Care Helpline when ser vice or repair is required. Do not disassemble the Dyson vacuum cle aner as incorrect reassembly may result in an ele ctric shock or fire.
6. Do not use with a damaged cable or plug. If the D yson vacuum cleaner is not working as it should, has been dropped, damaged, left outdoors, or dropp ed into water, do not use and contact the Dyson Customer Care Helpline. If the supply cable is damaged it mus t be replaced by Dyson, its service ag ent or similarly qualified person in order to avoid a hazard.
7. Do not pull or carry by the cable, use the cable as a han dle, close a door on the cable, or pull the cable around sharp edges or corners. Do not r un the Dyson vacuum cleaner over the cable. Keep the cable away f rom heated surfaces. To avoid a tripping hazard rewind the cable when not in use.
8. Always extend the c able to the red line but do not stretch or tug the cable.
9. Do not unplug by pulling on the cable. To unplug, grasp the plug, not the cable.
10. Do not handle the plug or Dyson vacuum cleane r with wet hands.
11. Do not put any object into openings. Do not us e with any opening blocked; keep free of dust, lint, hair, and anything that may reduce airflow.
12. Keep hair, loose clothing, fingers, and all parts of body away from op enings and moving parts, such as the brush bar. Do not point the hose, wand or tools at your eyes or ears or put them in your mouth.
13. Turn off all controls before unplugging.
14. Use extra care when cleaning on s tairs. Do not work with the Dyson vacuum cleaner above you on the s tairs.
15. Do not use to pick up flammable or combustible liquids, such as pe trol, or use in areas where they or their vapours may be present.
16. Do not pick up anything that is burning or smoking, such as cigare ttes, matches, or hot ashes.
17. Do not use without the clear bin and filter in pla ce.
18. Hold the plug when rewinding onto the cable reel. Do no t allow the plug to whip when rewinding.
19. The use of an extension cable is not recom mended.
READ AND SAVE THESE INSTRUCTIONS
THIS DYSON VACUUM CLEANER IS INTENDED FOR HOUSEHOLD USE ONLY
3 EASY WAYS TO REGISTER YOUR DYSON 2 YEAR GUARANTEE
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Do not pull on the cable.
Do not store near heat sources.
Do not use near naked flame.
Do not run over the cable.
Do not pick up water or liquids.
Do not pick up burning objects.
Do not use above you on the stairs.
This illustra tion is for example pu rposes only.
REGISTER
BY MAIL
Complete and return the form to Dyson in the envelope supplied.
REGISTER
BY PHONE
Call our dedicated Helpline.
REGISTER
ONLINE
Visit our website to register your Dyson full parts and labour guarantee online (Australia and New Zealand only).
AU: www.dyson.com.au/register NZ: www.dyson.co.nz/register
AU 1800 239 766 NZ 0800 397 667 SG 7000 435 7546 ID 021 707 39766
Your Dyson vacuum cleaner will be covered for parts an d labour for 2 years from the date of purchase, as detaile d in the terms of the Dyson guarantee on p age 9 of this Dyson Operating Manual.
If you have a query about your D yson vacuum cleaner, call the Dyson Customer Care Helpline with yo ur serial number and details of where and when you bought t he vacuum cleaner. Your serial number can be found on the main body of the vacuum cleaner behind the cle ar bin.
Most queries can be solved over th e phone by one of our Dyson Customer Care Helpline st aff (details below).
Visit our website to register your Dyson full parts and labour guarantee online (Australia and New Zealand only). AU: www.dyson.com.au/register NZ: www.dyson.co.nz/register
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Power and cable Tool attachments
Looking for blocka ges
Emptying the c lear bin
Cleaning the clear bin Dual mode floor tool
Suction release
click
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click
click
click
click click
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IMPORTANT!
WASH FILTER
Wash filter with cold water at least every 6 months.
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Register for a filter wash reminder by em ail (Australia only): customercare@dyson.com.au
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USING YOUR DYSON VACUUM CLEAN ER
PLEASE N OTE:
• Always ex tend the cable ful ly to the red tape befor e use.
• Fine dust su ch as plaster or flou r should only be vacuume d in very small amounts .
• Do not use th e vacuum cleaner to pick up s harp hard objects , such as small toys, pins, paper clip s etc.
• If used in a ga rage, care should be taken t o wipe the soleplate a nd wheels with a dry cloth af ter vacuuming to clean o ff any sand, dirt, or peb bles which could damage delica te floors.
• When vacu uming, certain carp ets may generate sm all static charges in t he clear bin. These are en tirely harmless and n ot associated with t he main supply. To minimise any ef fect from this, do not pu t your hand or insert a ny object into the clear bin unles s you have emptied it and r insed it out with cold w ater.
• Only use par ts recommende d by Dyson; failure to do so co uld invalidate your guarante e.
• Do not use any lu bricants, cleanin g agents, polishes or a ir fresheners on any part of the vac uum cleaner.
• This vacuum c leaner is fitted w ith a thermal cut-ou t. If any part of the vacu um cleaner bec omes blocked the mach ine may overheat and a utomatically shut ‘OFF’. If this happen s, switch ‘OFF’ and unp lug the vacuum cleane r and allow to cool before at tempting to check t he filter or for blocka ges. Clear any blockag es before rest arting.
• Store the va cuum cleaner indoor s. Do not use or store this v acuum cleaner below 0°C . Ensure that the vacuum c leaner is at room temp erature before operating.
EMPT YING THE CLEA R BIN
CAUTION:
• Switch ‘OF F’ the vacuum cleaner a nd unplug before empt ying the clear bin.
• Empty as s oon as the dirt reach es the level of the MA X mark – do not overf ill.
• To remove the cle ar bin from the vacuum cle aner, press the silver but ton at the rear of cycl one carrying hand le. To release the dirt, pre ss the silver butto n on the front of the cl ear bin and separate t he cyclone unit from th e clear bin.
• To minimise dust/all ergen contact whe n emptying, encas e the clear bin tightly in a plastic bag a nd empty. Remove the cle ar bin carefully and se al bag tightly, dispose as nor mal. Emptying into a ba g is recommended fo r people with asthma and alle rgies.
• Do not use th e vacuum cleaner with out the clear bin in place .
CLEANIN G THE CLEAR BIN
CAUTION:
• To remove the cyc lone unit from the clea r bin press the silver bu tton on the front of the clear bin an d separate the cyclo ne unit from the clear bi n.
• Clean the cl ear bin with cold water o nly.
• Ensure the c lear bin is completel y dry before replaci ng.
PLEASE N OTE:
• Do not use de tergents, polishe s or air fresheners to cl ean the clear bin.
• Do not put th e clear bin in a dishwasher.
• Clean the sh roud with a cloth or dry b rush to remove lint and dus t.
WASHING YOUR FILTER
DO THIS EV ERY 6 MONTHS
CAUTION:
• Switch ‘OF F’ and unplug the vacuum c leaner before remo ving the filter.
• Ensure the f ilter is completely d ry before refit ting to the vacuum clea ner.
PLEASE N OTE: This machine ha s one filter, located as sh own. It is important t o check your filter regul arly and wash at least e very 6 months accord ing to instruction s, to maintain per formance.
• After w ashing please leave f or 24 hours to dry comple tely.
• The filte r may require more frequ ent washing if vacuumin g fine dust.
• Do not use de tergents to clean th e filter.
• Do not put th e filter in a dishwasher, wash ing machine, tumble dr yer, oven, microwave or nea r a naked flame.
• Registe r for a filter wash remin der by email (Austra lia only); customerca re@dyson.com.au
LOOKING FOR BLOCK AGES
CAUTION:
• Switch ‘OF F’ and unplug the vacuum c leaner before che cking for blockages.
• Beware of sh arp objects when c learing blockages .
• Refit all p arts of the vacuum cle aner securely befo re using.
PLEASE N OTE:
• Clearing b lockages is not covere d by your vacuum cleaner ’s limited guarantee. If any part of you r vacuum cleaner bec omes blocked, it may ove rheat and then automatical ly shut ‘OFF’. Unplug the vacu um cleaner and leave to c ool down. Clear blockag e before restart ing.
• Large item s may block the tools or w and inlet, if this happen s switch the vacuum cleaner ‘OFF ’ and unplug the vacuum cl eaner before removi ng the blockage. Do not operate t he wand release catc h.
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AUSTRA LIAN CONSUMER L AW
The details of th e Dyson guarantee a re set out below. In additi on to your rights under the Dys on guarantee, we also pro vide the following st atement as required by the Australi an Consumer Law: In Au stralia, your Dyson va cuum cleaner comes with st atutory guarant ees that cannot be exc luded under the Aus tralian Consumer Law. You are en titled to a replacem ent or refund for a major f ailure and for compen sation for any other re asonably foresee able loss or damage. You are also entitle d to have your Dyson vacu um cleaner repaired o r replaced if it fails to be of acc eptable quality an d the failure does not amo unt to a major failure.
2 YEAR DYSON GUAR ANTEE TERMS A ND CONDITIONS
Terms and conditi ons of the Dyson 2 year gu arantee.
• The Dyso n guarantee become s effective fro m the date of purchase.
• All work will b e carried out by Dys on Appliances (Aus t) Pty Ltd., Avery R obinson Ltd. (NZ), Sin gapore’s authorised ag ent - Service @H ome Pte Ltd., Indones ia’s authorised a gent - PT Higienis In donesia or their auth orised agents.
• Any par ts replaced will bec ome the propert y of Dyson Applianc es (Aust) Pty Ltd ., Avery Robins on Ltd. (NZ), Dyson S ingapore Pte Ltd. o r PT Higienis Indone sia.
• The repair a nd replacement of you r vacuum cleaner unde r Dyson guarantee w ill not extend th e Dyson guarantee p eriod.
• The Dyso n guarantee provide s benefits which are a dditional to and do not affect yo ur statutory rig hts and remedies as a co nsumer.
• You must provid e proof of (both the origin al and any subsequent) d elivery/ purchase bef ore any work can be carrie d out on your vacuum clea ner. Without this proof, any work ca rried out pursuant t o the Dyson guarante e and any associated d elivery charges (b oth to and from us) will be at y our cost, subject to your statuto ry rights and reme dies as a consumer. Pleas e keep your receipt or delivery no te.
WHAT IS COVERED
Your Dyson guaran tee covers:
• The repair o r replacement of your v acuum cleaner if your va cuum cleaner is found to be defe ctive due to fault y materials, workma nship or function wi thin 2 years of purcha se (if any part is no long er available or out of man ufacture, Dyson will rep lace it with a functi onal replacement pa rt).
• Use of the vac uum cleaner in the coun try of purchase.
WHAT IS NOT COVERED
Under your Dy son guarantee, Dyso n shall not be liable for co sts of repair or replacemen t of a product incurred a s a result of:
• Normal we ar and tear (e.g. fuse, bel t, brush bar).
• Industr ial use of the vacuum clea ner such as vacuuming gy prock dust or builder s dust may void you r Dyson guarantee.
• Acciden tal damage, faults cau sed by negligent use or c are, neglect, carele ss operation or h andling of the vacuum cle aner which is not in accor dance with this Dyson Oper ating Manual.
• Blockage s – please refer to this D yson Operating M anual for details on how to unblock your vac uum cleaner.
• Use of the vac uum cleaner for any thing other than norm al domestic purpos es in the country o f purchase.
• Use of par ts not assembled or in stalled in accordan ce with the instruc tions of Dyson.
• Use of par ts and accessorie s other than those pro duced or recommend ed by Dyson.
• Damage fr om external source s such as transit, weath er, electrical outag es or power surges.
• Failures ca used by circumstance s outside Dyson’s cont rol.
• Repairs or a lterations carrie d out by parties oth er than Dyson or its authorised a gents.
If your Dyson g uarantee does not app ly, you may have statuto ry rights and remedies avai lable to you as a consumer.
If you are in any doub t as to what is covered by your D yson guarantee, pl ease call the Dyson C ustomer Care Helpli ne on: Australia 180 0 239 766 New Zealand 0 800 397 667 Singapore 700 0 435 7546 Indonesia 021 707 39766
Remember: A lways disconnec t plug from mains before i nspecting for prob lems.
• If your vacuu m cleaner will not oper ate, first check the m ains socket has electrici ty supply and that th e plug is properly inse rted into the socket.
• Sucking up cer tain items such as stockings, clip pings of cloth, sizeable pieces of paper etc may block th e hose or ducts. Should a blockage o ccur, first disconnect the vacuum cleaner from t he electricity supply an d refer to the ‘Looking for blockages’ sectio n in this Dyson Operating Manua l (see pages 4,5 and 8).
• Never pick u p hot cinders or lit cigare tte ends.
• Do not att empt to pick up water wit h your vacuum cleaner. It ha s not been designed as a we t pick up cleaner.
If you are still ex periencing proble ms with your vacuum clea ner, please call the Dyson Custo mer Care Helpline on: Australia 180 0 239 766 New Zealand 0 800 397 667 Singapore 700 0 435 7546 Indonesia 021 707 39766
REGISTER ING YOUR DYSON GUARAN TEE
To help us ensure you re ceive prompt and eff icient service, p lease register as a Dyson vacuum c leaner owner. There are th ree ways to do this:
• Online (Au stralia and New Zeala nd only). AU: www.dyso n.com.au/register NZ: www.dy son.co.nz/register
• By calling th e Dyson Customer Ca re Helpline.
• By complet ing and returning the e nclosed form to us by mai l. This will confi rm ownership of your vacu um cleaner in the event o f an insurance loss, and enabl e us to contact you if nec essary.
DYSON CUSTOMER CAR E
THANK YOU FO R CHOOSING TO BUY A DYSO N VACUUM CLEANER
If you have a quer y about your Dyson v acuum cleaner, call the Dys on Customer Care Helpline an d quote your serial numb er, or contact us via the web site. The serial numbe r can be found on the main bo dy of the vacuum cleane r behind the clear bin. Most querie s can be solved over the p hone by one of our Dyson C ustomer Care Helpline sta ff. If your vacuum cle aner needs a serv ice, call the Dyson Cus tomer Care Helpline so we can discuss t he available options . To enable us to carr y out work on your Dyso n vacuum cleaner, please co ntact the Dyson Cus tomer Care Helpline t o obtain a reply paid addr ess in your state (available in Aus tralia only).
If your vacuum cle aner is under Dyson g uarantee and the rep air or replacement is covered, it will b e repaired or replace d at no cost. If the repair o r replacement is found not to be co vered under the Dys on guarantee, the repa ir or replacemen t of the vacuum cleaner an d any associated del ivery charges (bot h to and from us) will b e at your cost, subject t o your statutory r ights and remedies as a consumer.
DYSON CUSTOMER CAR E DETAILS
If there are any qu eries, please call th e Dyson Customer Ca re Helpline. AU: 1800 239 766 (Mon-Fri 8:0 0am to 6:00pm EST, Sa t-Sun 8:30am to 4:00p m EST) www.dyson .com.au NZ: 0800 397 667 (M on-Fri 8:30am to 5:00 pm) www.dyson .co.nz SG: 7000 435 7546 (M on-Fri 9:00am to 6:0 0pm) www.dyson .com.sg ID: 021 707 39766 (Mon-Fri 9:00 am to 5:00pm) www.dyson .co.id
ABOUT YOUR PRIVACY
Dyson may use y our information prov ided for future marke ting and research purposes (in cluding sending comm ercial electronic me ssages) and may disc lose it to third part ies for the purpose s of providing the serv ices you have reques ted, or to our busines s partners or prof essional adviser s. If you wish to access yo ur personal inf ormation or see our fu ll privacy policy, ple ase contact us at customerca re@dyson.com.au
DISPOSAL IN FORMATION
Dyson produ cts are made from high gr ade recyclable mat erials. Please disp ose of this product r esponsibly and rec ycle where possibl e.
When your Dys on vacuum cleaner rea ches the end of its life, w e are responsible for it’s safe disp osal. You can send your old Dy son vacuum cleaner ba ck to us (at our cost) and we w ill organise for it to be re cycled.* *Please not e that not all parts are r ecyclable. Recy cling of parts is subj ect to the capabilities o f 3rd party suppli ers. Available in Aust ralia only.
Simply:
1. Box up your old Dys on vacuum cleaner.
2. Take your package to you r local post offi ce and send to the addres s below.
Dyson We Recy cle Reply Paid 83215 Dyson Ser vice Centre Unit 6 & 7, 7-11 Parraweena Rd Taren Point, NSW 2229.
PRODUCT INFO RMATION
Please note: Small det ails may vary from those shown.
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www.dyson.com
Dyson Cus tomer Care
If you have a query about your Dyson vacu um cleaner, call th e Dyson Cust omer Care Helpl ine with your se rial number and details of wh ere and when yo u bought the va cuum cleaner, or contact us v ia the Dyson w ebsite. The se rial number can be found on the main b ody of the vacuu m cleaner behi nd the clear bin .
JN.41263 PN.17998 -02-04 2 5.07.11
AU Dyson Custo mer Care
customerca re@dyson.com.au 1800 239 766
Dyson Applia nces (Aust) Pt y Ltd., PO Box 2835, Taren Point, NSW 2229, Australia
www.dyson. com.au
NZ Dyson Cus tomer Care
dyson@ave ryrobinson.co.nz 0800 397 667
Avery Robins on Ltd., Unit F, 151D Marua Road, Ellerslie, Auc kland, 1051, New Zealand
www.dyson. co.nz
SG Dyson Cu stomer Care
singapore@ dyson.com 7000 435 7546
Service @ Ho me Pte. Ltd., 2 Leng Kee Road, #04-09A Thye H ong Centre, Singapore 159086
www.dyson. com.sg
ID Dyson Custom er Care service @higienis.com 021 707 39766
PT. Higienis Indo nesia Permata Plaza Top Fl oor, TF-04, JI, M. H. Thamr in Kav. 57, Jakarta 10350 Indonesia
www.dyson. co.id
IMPORTANT!
WASH FILTER
Wash filter with cold water at least every 6 months.
1 This vacuum c leaner is…
My first vacuum cleaner (pl ease go to ques tion 3) A replacem ent vacuum cleane r An additio nal vacuum cleaner
2 Which brand of cleaner are you replacing or adding to?
Dyson Electrolu x Hoover LG Miele Panasonic Samsung Nilfisk Vax Kambrook Volta Wertheim Other, pleas e specify
3 Wh y did you choose to buy a Dyson vacu um cleaner?
(Please rank in order, 1-5. 1 being the most important).
Dyson rep utation Good for pet hair pick up Performs consistently wel l No loss of suction Previous ex perience of Dys on Good for pe ople suffering from a sthma and allergies Features HEPA filtra tion Hygienic an d germ free clea ning Price/specia l offer Wanted a ba gless cleaner Compact and easy to store Store sta ff recommendat ion Picks up m ore dust than othe rs Latest m odel/technology Reliabilit y/quality Friend/fam ily recommendation Other
4 Where did yo u first hear ab out the Dyson mo del you bought?
From friends and family Saw it on the internet From TV/a magazine advert Saw it in a store catalogue Saw it in a store Recommended by salesperson
5 Do you own other Dyson products?
Handheld Fan Vacuum cleaner Handstick No
6 Wh at is your average household income?
Less than $45,000 Betwee n $45,000 – $74,999 Betwee n $75,000 – $100,000 Over $100,00 0
7 Do you have any house hold pets?
Dog Cat No Other, please specify
8 Do es anyone in your ho usehold suffer from any of the fo llowing?
Asthma Allergies No
9 To which age group do you belong?
16 – 24 25 – 34 35 – 44 45 – 54 55 – 64 65+
10 Wou ld you recommend a Dyson vacuum cle aner to your family
and friends?
Yes No
11 Do you have chi ldren?
Pre-school Aged 5-17 years Aged +17 years Children no longe r at home Pregnant No children
12 Which best describes your house?
(Tick one from each column).
Own house Up to 2 beds Rented house 3-4 beds Own apartment/villa More than 4 beds Rented apartment/villa Live with parents Share accommodation
QUESTIONNAIRE
Please take a few moments to answer our quest ions. They will he lp us develop new p roducts for the future.
THANK YOU FOR YOUR TIM E
Register for a filter wash reminder by em ail (Australia only): customercare@dyson.com.au
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Cheque/money order made payable to: Dyson Appliances.
Credit card Mastercard Visa
Card Number
Increase your Dyson 2 year guarantee cover to 5 years when you purchase an extended guarantee from Dyson (Australia only). This option is just AU$65.00. Dyson is committed to providing the best Aftersales Service, which is why we offer the option to extend your Dyson 2 year guarantee to 5 years. The terms of the Dyson 2 year guarantee on page 9 of this Dyson Operating Manual will apply to the Dyson extended guarantee. The Dyson extended guarantee is underwritten by Dyson Appliances (Aust) Pty Ltd. To purchase, just complete the fields below. Send both sections to us, together with your cheque/money order or credit card details, within 2 years of your vacuum cleaner purchase. Offer to purchase the Dyson extended
guarantee is only available within 2 years of customers purchasing their vacuum cleaner. Offer not available to customers who have purchased an extended warranty from a retailer. The Dyson extended guarantee provides benefits which are additional to, and do not affect, your statutory rights and remedies as a consumer. If you decide not to extend your Dyson 2 year guarantee, you may have statutory rights and remedies available to you as a consumer.
2 year guarantee – plus option to extend to 5 years.
Declaration
I hereby apply for the Dyson vacuum cleaner extended guarantee in accordance with the terms and conditions of your plan. I confirm the vacuum cleaner is in good working order and used for domestic puposes only and declare that the details on this proposal are true and complete to the best of my knowledge and belief.
Signature Date
WARNING Any false statement may render this plan invalid
GUARANTEE FORM
Section 2: Dyson 2+3 year guarantee
Serial number
Please complete Section 1 to register as a Dyson machine owner, and return it in the envelope provided. Alternatively, register online (Australia and New Zealand only).
Section 1: Dyson 2 year guarantee
Date of purchase
/ /
Countr y of purchase AU NZ SG ID
Store of purchase
Yes No
1 year
2 years 3 years
Did you purchase an extended warranty from the retailer?
If yes, for what additional period?
Title
First name Surname
email Contact number
Addres s
Privac y Act
Dyson may use this information for future marketing and research purposes (including sending commercial electronic messages) and may disclose it to third parties for the purposes of providing the services you have requested or to our business partners or professional advisers. If you wish to access your personal information or see our full privacy policy, please contac t us at customercare@dyson.com.au
If you do not wish to receive marketing information by these methods from Dyson please tick this box.
Postcode
/ /
REGISTER BY MAIL
Complete and return the form to Dyson in the envelope supplied.
REGISTER BY PHONE
Call our dedicated Helpline
AU 1800 239 766 NZ 0800 397 667 SG 7000 435 7546 ID 021 707 39766
REGISTER ONLINE
Visit our website to register your Dyson full parts and labour guarantee online (Australia and New Zealand only).
AU: www.dyson.com.au/register NZ: www.dyson.co.nz/register
/ / /
Expiry Date M Y
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