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USING YOUR DYSON VACUUM CLEAN ER
PLEASE N OTE:
• Always ex tend the cable ful ly to the red tape befor e use.
• Fine dust su ch as plaster or flou r should only be vacuume d in very
small amounts .
• Do not use th e vacuum cleaner to pick up s harp hard objects , such as small toys,
pins, paper clip s etc.
• If used in a ga rage, care should be taken t o wipe the soleplate a nd wheels with
a dry cloth af ter vacuuming to clean o ff any sand, dirt, or peb bles which could
damage delica te floors.
• When vacu uming, certain carp ets may generate sm all static charges in t he clear
bin. These are en tirely harmless and n ot associated with t he main supply. To
minimise any ef fect from this, do not pu t your hand or insert a ny object into the
clear bin unles s you have emptied it and r insed it out with cold w ater.
• Only use par ts recommende d by Dyson; failure to do so co uld invalidate
your guarante e.
• Do not use any lu bricants, cleanin g agents, polishes or a ir fresheners on any
part of the vac uum cleaner.
• This vacuum c leaner is fitted w ith a thermal cut-ou t. If any part of the vacu um
cleaner bec omes blocked the mach ine may overheat and a utomatically shut
‘OFF’. If this happen s, switch ‘OFF’ and unp lug the vacuum cleane r and allow to
cool before at tempting to check t he filter or for blocka ges. Clear any blockag es
before rest arting.
• Store the va cuum cleaner indoor s. Do not use or store this v acuum cleaner
below 0°C . Ensure that the vacuum c leaner is at room temp erature before
operating.
EMPT YING THE CLEA R BIN
CAUTION:
• Switch ‘OF F’ the vacuum cleaner a nd unplug before empt ying the clear bin.
• Empty as s oon as the dirt reach es the level of the MA X mark – do not overf ill.
• To remove the cle ar bin from the vacuum cle aner, press the silver but ton at
the rear of cycl one carrying hand le. To release the dirt, pre ss the silver butto n on
the front of the cl ear bin and separate t he cyclone unit from th e clear bin.
• To minimise dust/all ergen contact whe n emptying, encas e the clear bin tightly
in a plastic bag a nd empty. Remove the cle ar bin carefully and se al bag tightly,
dispose as nor mal. Emptying into a ba g is recommended fo r people with
asthma and alle rgies.
• Do not use th e vacuum cleaner with out the clear bin in place .
CLEANIN G THE CLEAR BIN
CAUTION:
• To remove the cyc lone unit from the clea r bin press the silver bu tton on the front
of the clear bin an d separate the cyclo ne unit from the clear bi n.
• Clean the cl ear bin with cold water o nly.
• Ensure the c lear bin is completel y dry before replaci ng.
PLEASE N OTE:
• Do not use de tergents, polishe s or air fresheners to cl ean the clear bin.
• Do not put th e clear bin in a dishwasher.
• Clean the sh roud with a cloth or dry b rush to remove lint and dus t.
WASHING YOUR FILTER
DO THIS EV ERY 6 MONTHS
CAUTION:
• Switch ‘OF F’ and unplug the vacuum c leaner before remo ving the filter.
• Ensure the f ilter is completely d ry before refit ting to the vacuum clea ner.
PLEASE N OTE:
This machine ha s one filter, located as sh own. It is important t o check your
filter regul arly and wash at least e very 6 months accord ing to instruction s, to
maintain per formance.
• After w ashing please leave f or 24 hours to dry comple tely.
• The filte r may require more frequ ent washing if vacuumin g fine dust.
• Do not use de tergents to clean th e filter.
• Do not put th e filter in a dishwasher, wash ing machine, tumble dr yer, oven,
microwave or nea r a naked flame.
• Registe r for a filter wash remin der by email (Austra lia only);
customerca re@dyson.com.au
LOOKING FOR BLOCK AGES
CAUTION:
• Switch ‘OF F’ and unplug the vacuum c leaner before che cking for blockages.
• Beware of sh arp objects when c learing blockages .
• Refit all p arts of the vacuum cle aner securely befo re using.
PLEASE N OTE:
• Clearing b lockages is not covere d by your vacuum cleaner ’s limited guarantee.
If any part of you r vacuum cleaner bec omes blocked, it may ove rheat and then
automatical ly shut ‘OFF’. Unplug the vacu um cleaner and leave to c ool down.
Clear blockag e before restart ing.
• Large item s may block the tools or w and inlet, if this happen s switch the vacuum
cleaner ‘OFF ’ and unplug the vacuum cl eaner before removi ng the blockage.
Do not operate t he wand release catc h.
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AUSTRA LIAN CONSUMER L AW
The details of th e Dyson guarantee a re set out below. In additi on to your rights
under the Dys on guarantee, we also pro vide the following st atement as required
by the Australi an Consumer Law: In Au stralia, your Dyson va cuum cleaner
comes with st atutory guarant ees that cannot be exc luded under the Aus tralian
Consumer Law. You are en titled to a replacem ent or refund for a major f ailure
and for compen sation for any other re asonably foresee able loss or damage.
You are also entitle d to have your Dyson vacu um cleaner repaired o r replaced if
it fails to be of acc eptable quality an d the failure does not amo unt to a
major failure.
2 YEAR DYSON GUAR ANTEE
TERMS A ND CONDITIONS
Terms and conditi ons of the Dyson 2 year gu arantee.
• The Dyso n guarantee become s effective fro m the date of purchase.
• All work will b e carried out by Dys on Appliances (Aus t) Pty Ltd., Avery R obinson
Ltd. (NZ), Sin gapore’s authorised ag ent - Service @H ome Pte Ltd., Indones ia’s
authorised a gent - PT Higienis In donesia or their auth orised agents.
• Any par ts replaced will bec ome the propert y of Dyson Applianc es (Aust) Pty Ltd .,
Avery Robins on Ltd. (NZ), Dyson S ingapore Pte Ltd. o r PT Higienis Indone sia.
• The repair a nd replacement of you r vacuum cleaner unde r Dyson guarantee w ill
not extend th e Dyson guarantee p eriod.
• The Dyso n guarantee provide s benefits which are a dditional to and do not
affect yo ur statutory rig hts and remedies as a co nsumer.
• You must provid e proof of (both the origin al and any subsequent) d elivery/
purchase bef ore any work can be carrie d out on your vacuum clea ner. Without
this proof, any work ca rried out pursuant t o the Dyson guarante e and any
associated d elivery charges (b oth to and from us) will be at y our cost, subject to
your statuto ry rights and reme dies as a consumer. Pleas e keep your receipt or
delivery no te.
WHAT IS COVERED
Your Dyson guaran tee covers:
• The repair o r replacement of your v acuum cleaner if your va cuum cleaner is
found to be defe ctive due to fault y materials, workma nship or function wi thin
2 years of purcha se (if any part is no long er available or out of man ufacture,
Dyson will rep lace it with a functi onal replacement pa rt).
• Use of the vac uum cleaner in the coun try of purchase.
WHAT IS NOT COVERED
Under your Dy son guarantee, Dyso n shall not be liable for co sts of repair or
replacemen t of a product incurred a s a result of:
• Normal we ar and tear (e.g. fuse, bel t, brush bar).
• Industr ial use of the vacuum clea ner such as vacuuming gy prock dust or builder s
dust may void you r Dyson guarantee.
• Acciden tal damage, faults cau sed by negligent use or c are, neglect, carele ss
operation or h andling of the vacuum cle aner which is not in accor dance with this
Dyson Oper ating Manual.
• Blockage s – please refer to this D yson Operating M anual for details on how to
unblock your vac uum cleaner.
• Use of the vac uum cleaner for any thing other than norm al domestic purpos es in
the country o f purchase.
• Use of par ts not assembled or in stalled in accordan ce with the instruc tions
of Dyson.
• Use of par ts and accessorie s other than those pro duced or recommend ed
by Dyson.
• Damage fr om external source s such as transit, weath er, electrical outag es or
power surges.
• Failures ca used by circumstance s outside Dyson’s cont rol.
• Repairs or a lterations carrie d out by parties oth er than Dyson or its
authorised a gents.
If your Dyson g uarantee does not app ly, you may have statuto ry rights and
remedies avai lable to you as a consumer.
If you are in any doub t as to what is covered by your D yson guarantee, pl ease
call the Dyson C ustomer Care Helpli ne on:
Australia 180 0 239 766
New Zealand 0 800 397 667
Singapore 700 0 435 7546
Indonesia 021 707 39766
Remember: A lways disconnec t plug from mains before i nspecting for prob lems.
• If your vacuu m cleaner will not oper ate, first check the m ains socket has
electrici ty supply and that th e plug is properly inse rted into the socket.
• Sucking up cer tain items such as stockings, clip pings of cloth, sizeable pieces of
paper etc may block th e hose or ducts. Should a blockage o ccur, first disconnect
the vacuum cleaner from t he electricity supply an d refer to the ‘Looking for
blockages’ sectio n in this Dyson Operating Manua l (see pages 4,5 and 8).
• Never pick u p hot cinders or lit cigare tte ends.
• Do not att empt to pick up water wit h your vacuum cleaner. It ha s not been
designed as a we t pick up cleaner.
If you are still ex periencing proble ms with your vacuum clea ner, please call the
Dyson Custo mer Care Helpline on:
Australia 180 0 239 766
New Zealand 0 800 397 667
Singapore 700 0 435 7546
Indonesia 021 707 39766
REGISTER ING YOUR DYSON GUARAN TEE
To help us ensure you re ceive prompt and eff icient service, p lease register as a
Dyson vacuum c leaner owner. There are th ree ways to do this:
• Online (Au stralia and New Zeala nd only).
AU: www.dyso n.com.au/register
NZ: www.dy son.co.nz/register
• By calling th e Dyson Customer Ca re Helpline.
• By complet ing and returning the e nclosed form to us by mai l.
This will confi rm ownership of your vacu um cleaner in the event o f an insurance
loss, and enabl e us to contact you if nec essary.
DYSON CUSTOMER CAR E
THANK YOU FO R CHOOSING TO BUY A DYSO N VACUUM CLEANER
If you have a quer y about your Dyson v acuum cleaner, call the Dys on Customer
Care Helpline an d quote your serial numb er, or contact us via the web site. The
serial numbe r can be found on the main bo dy of the vacuum cleane r behind the
clear bin.
Most querie s can be solved over the p hone by one of our Dyson C ustomer Care
Helpline sta ff.
If your vacuum cle aner needs a serv ice, call the Dyson Cus tomer Care Helpline
so we can discuss t he available options .
To enable us to carr y out work on your Dyso n vacuum cleaner, please co ntact
the Dyson Cus tomer Care Helpline t o obtain a reply paid addr ess in your state
(available in Aus tralia only).
If your vacuum cle aner is under Dyson g uarantee and the rep air or replacement
is covered, it will b e repaired or replace d at no cost. If the repair o r replacement
is found not to be co vered under the Dys on guarantee, the repa ir or
replacemen t of the vacuum cleaner an d any associated del ivery charges (bot h
to and from us) will b e at your cost, subject t o your statutory r ights and remedies
as a consumer.
DYSON CUSTOMER CAR E DETAILS
If there are any qu eries, please call th e Dyson Customer Ca re Helpline.
AU: 1800 239 766
(Mon-Fri 8:0 0am to 6:00pm EST, Sa t-Sun 8:30am to 4:00p m EST)
www.dyson .com.au
NZ: 0800 397 667 (M on-Fri 8:30am to 5:00 pm)
www.dyson .co.nz
SG: 7000 435 7546 (M on-Fri 9:00am to 6:0 0pm)
www.dyson .com.sg
ID: 021 707 39766 (Mon-Fri 9:00 am to 5:00pm)
www.dyson .co.id
ABOUT YOUR PRIVACY
Dyson may use y our information prov ided for future marke ting and research
purposes (in cluding sending comm ercial electronic me ssages) and may disc lose
it to third part ies for the purpose s of providing the serv ices you have reques ted,
or to our busines s partners or prof essional adviser s. If you wish to access yo ur
personal inf ormation or see our fu ll privacy policy, ple ase contact us at
customerca re@dyson.com.au
DISPOSAL IN FORMATION
Dyson produ cts are made from high gr ade recyclable mat erials. Please disp ose
of this product r esponsibly and rec ycle where possibl e.
When your Dys on vacuum cleaner rea ches the end of its life, w e are responsible
for it’s safe disp osal. You can send your old Dy son vacuum cleaner ba ck to us
(at our cost) and we w ill organise for it to be re cycled.*
*Please not e that not all parts are r ecyclable. Recy cling of parts is subj ect to the
capabilities o f 3rd party suppli ers. Available in Aust ralia only.
Simply:
1. Box up your old Dys on vacuum cleaner.
2. Take your package to you r local post offi ce and send to the addres s below.
Dyson We Recy cle
Reply Paid 83215
Dyson Ser vice Centre
Unit 6 & 7, 7-11 Parraweena Rd
Taren Point, NSW 2229.
PRODUCT INFO RMATION
Please note: Small det ails may vary from those shown.