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Warranty Information
Pulse Metric, Inc. warrants that the DynaPulse system unit will be free from
defects in workmanship and materials for a period of one year from the date of
purchase. This one year warranty extends only to the original purchaser. All
other accessories (pressure cuff, RS-232 cable, etc.) will be warranted for 90
days. Pulse Metric, Inc. will repair or replace at its option any defective parts or
product when shipped to the initial purchaser. This limited warranty DOES
NOT cover damages or losses due to: improper environment, temperature
extremes, or other misuse or negligence such as adjustment or repair by personnel not authorized by Pulse Metric, Inc., improper installation, failure to follow
the installation instructions, or shipment to or from the distributor or customer.
Pulse Metric, Inc.’s liability shall not exceed the price of the defective product
itself, which is the basis of the claim. Tampering with the unit voids this
warranty. In no event shall Pulse Metric, Inc. be liable for any loss of profits,
loss of use of facilities, loss of other equipment, or any incidental or consequential damages, even if Pulse Metric, Inc. has been advised of the possibility of
such damages. Some states do not allow the exclusion or limitation of incidental
or consequential damages, or allow limitations on how long an implied warranty
lasts, so the above limitations or exclusion may not apply to you. This warranty
gives you specific legal rights, and you may have other rights which vary from
state to state.
E-mail: teksupport@dynapulse.com
Technical support representatives are available between 10:00 a.m. and
4:00 p.m. Pacific Standard Time, Monday through Friday, or visit our website,
www.dynapulse.com, for technical assistance.
All shipping to Pulse Metric, Inc. must be prepaid and products must be
accompanied by a Return Material Authorization (RMA) Number and the
original (or a copy) of the dated sales slip as proof of warranty. An RMA
Packages sent without an RMA Number marked on the outside of the
shipping container will be refused. Please also include a letter with your
name, address, telephone number, and brief description of the problem(s).
Fax: (760) 758-9425
Technical Support and Service: Phone: (760) 842-8224
Number can be obtained by calling Technical Support at (760) 842-8224.