Dynabook PL5080WL User Manual

1. PRODU CT SPECIFI CATIONS

Specifications for Wireless LAN Functions

Physical specifications

!

Power save (doze) mode 45 mA
Receive mode 250 mA
Send mode 350 mA
Power 3.3 V

Wi reless features

!

The wireless features of the wireless LAN vary depending on the product you purchase and the
country you are in when you purchase it.
I many cases, the wireless transmission are based on the wireless regulations of the country
where it is being used. Wireless network equipment is designed to use 2.4 GHz bandwidth to
operate which does not require a wireless license. However, depending on t he natio nal wireless
regulations, there may be several restrictions on the use of wireless network equipment.

NOTE: • See the “Users Announcement” for information on the appropriate wireless

regulations for each country.

Wireless fr equency ra nge 2.4 GHz (2400 to 2483.5 MHz)

Direct diffusion format

Modulator

Diffusion format 11 chip Barker Sequence
Bi t error rate (B E R) 10–5 or great er
Rated output 15 dBm

Forwar ding rate

Reception speed –83 dBm –87 dBm –91 dBm –94 dBm
Diffusion delay
(FER 1% or less)

There is a correlation function of trans mission range and forwardi ng rate for wireless equipment.
The lower the wireless transmission for wardi ng rate the broader the transmissio n range.

CCK (Forwarding rate; High, M edium)
DQPSK ( Forwar d ing rate; Standard)
DBPSK (Forwarding rate; Low)

High Spe ed

11 Mb/s

65 ns 225 ns 400 ns 500 ns

Medium

Speed

5.5 Mb/ s

Standard

Speed

2 Mb/s

Low Speed

1 Mb/s

TIPS: • Metal surfaces or dense solid bodies that are placed close to the antenna will exert

an effect on the transmission range of the wireless device.

• Also, if something that absorbs or reflects the wireless signal is in the path of the

wireless s ignal, the transmiss ion range will be effecte d.

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Supported frequency bands

!

The 2.4 GHz channels that the wireless LAN supports, vary depending on the applicable national
wireless regulations (See the “Wireless IEEE802.11” chart).
See the “Users Announcement” for information on the appropriate wireless regulations for each
country.

Wireless IEEE802.11 Channel Set

Frequency band 2400 to 2483.5 M Hz

Channel ID

1 2412
2 2417
3 2422
4 2427
5 2432
6 2437
7 2442
8 2447

9 2452
10 2457
11 2462

*1: The channel set at time of purchase

The wireless LAN channel se ttings is managed in the following way:

• When connected to the infrastructure with a wireless LAN, The station automatically switches

to the wireless LAN access point channel. When it is roaming between different access points,
the station automatically switches channels when necessary. The station switches channels
between 1 and 11. It is necessary to make this the range for the wireless LAN access-point set
channel.

*1

*1

• When connecting the wireless LAN with a “peer to peer” mode, channel 10 is used.

97

Exterior Dimension Diagram

* These measurements do not include protrusions.

98

Supported Video M ode

The regulations that determine the maximum possible number of colors and screen resolution
that is controlled by the display controller is c alle d the video mode.
All the video modes that this product supports in English mode are shown below.
Usually the mode number is used by the programmer to differentiate between the various modes.
When application software specifies a mode based on the mode number, that number may not
match the number in the diagram. In this case, select the original resolution, font size and
number of colors.

Video
Mode

Format Resolution

Font

Size

Numbe r o f

colors

CRT Re fresh

Rate (Hz)

— 800 × 600 dots — 256/256K
—

1024 × 768 dots
— 1280 × 600 dots
—
—

1280 × 1024 dots

1600 × 1200 dots

*1

*1

*1

*1

— 256/256K
— 256/256K 60
— 256/256K
— 256/256K

60/75/85/100

60/75/85/100

— 800 × 600 dots — 64K/ 64K
—
— 1280 × 600 dots — 64K/64K 60

SVGA

Graphics

—

1024 × 768 dots

1280 × 1024 dots
— 1600 × 1200 dots
—

800 × 600 dots
— 1024 × 768 dots
—
—

1280 × 600 dots

1280 × 1024 dots

*1

*1

*1

— 64K/64K

— 64K/64K 60/75/85/100
— 64K/64K 60
— 16M/16M 60/75/85/100

*1

*2

*2

— 16M/16M 60/75/85
— 16M/16M

60

— 16M/16M

*1: When the display is LCD, a semblance of the screen is displayed within the actual screen

(1280 × 600).
(Caution) Some of the screen modes have different refresh rate modes that can not be use d

in multimonitor.

*2: When the display is a CRT, s semblance of the screen is displayed within the actual screen

(1280 × 600).

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Hard ware Resourc es

You can confirm the memory map, I/O port map and resources that use IRQ and DMA in the
following way.
There are modifications depending upon the environment (hardware/software) that is being used.

1. Click [Start], [All programs], [Accessories], [System tools] and [System information].

2. Dou ble click on [Hardware resource] in the tree on the left side of the screen.

3. Click the items that you want to confirm.

Memory map: [Memory]
I/O port map: [I/O]
Resources that use IRQ: [ IRQ]
Resources that use DMA: [DMA]

100

2. INTERFACE SPECIFICATIONS

RGB I nterface (Mini RG B Cable)

Pin

Number

1 CRV Red video signal O
2 CGV Gr een video signal O
3 CBV Blue video signal O
4 Reserved Reserve
5 GND Signal ground
6 GND Signal ground
7 GND Signal ground
8 GND Signal ground

9 Reserved Reserve
10 GND Signal ground
11 Reserved Reserve
12 SDA SDA transmission signal I/O
13 -CHSYNC Horizontal sy nchro nization signal O
14 -CVSYNC Ver t ical synchro ni zatio n signal O
15 SCL SCL data clock signal I/O

Signal na me Explanation

Connector diagram

Signal

Direction

High density D-SUB 3-ro w 15- p in male plug

Signal name: A minus (–) is attached to signals that are negative logic values.
Signal direction (I): Input to the personal computer.
Signal direction (O): Output from the personal computer.

101

USB Interface

Pin

Number

1VCC+5V
2 –Data Minus data I/O
3 +Data Plus data I/O
4 GND Signal ground

Signal na me Explanation

Connector diagram

Direction

Signal name: A minus (–) is attached to signals that are negative logic values.
Signal direction (I): Input to the personal computer.
Signal direction (O): Output from the personal computer.

Signal

Modem Interface

Pin

Number

1 — No contact
2 — No contact
3 TI P Telephone circuit I/O
4 RING Telephone circuit I/O
5 — No contact
6 — No contact

Signal na me Explanation

Connector diagram

Signal

Direction

Signal direction (I): Input to the personal computer.
Signal direction (O): Output from the personal computer.

102

LAN Interface

Pin

Number

1 TX Transm issi on da ta (+) O

2 –TX Transmissio n data ( –) O

3 RX Reception data (+ ) I

4 Unused Not in use

5 Unused Not in use

6 –RX Reception data (–) I

7 Unused Not in use

8 Unused Not in use

Signal na me Explanation

Connector diagram

Signal

Direction

Signal name: A minus (–) is attached to signals that are negative logic values.
Signal direction (I): Input to the personal computer.
Signal direction (O): Output from the personal computer.

103

3. TECH NICAL ST ANDARD COM PL IANCE

Self Regulation of Leakage Current

This equipment complies w ith t he international standard for per s onal computers (PC-11-1988)
determined by the Japan Electr onics and I nformat io n Technology I ndustr ies Association.

Instantaneou s Drop in Voltage

This equipment satisf ies t he guidelines f or per sonal computer instantaneous drop in voltage
countermeas ures det er mined by the Japan Electr onics and I nformat io n Technology I ndus t r ies
Association. Howe ver, insta nta neous drops i n voltage that exceed t he guidelines may cause
some trouble.

Self Regulation of Electronic Interference

This equipment is a class B informatio n Tec hnology device based on the Vol untary Control
Council for Interference by Information Technology (VC CI ) standard. This equipment is ai med
at use in a home enviro nme nt, but this equipment may ca use recept io n interf er ence if used in
proximity to radios or t elevisions.

Refer to the manual for cor r ect oper ating procedure.

Harmon ic Guidelin e s

This equipment is a “ Harmo nic G u id eli ne Compliant Pr oduct”.

Inte rnational Energy Star Program

As a corporat e member of the international energy st ar pr ogr am,
this product has been determined t o sat isf y the standards related t o
the internatio nal energy star pr ogr am products.

REFERENCE: See “Chapter 4.2 Power saving” for information about energy saving settings.

104

FCC Information

Product name : Libretto L5/080TN
Model number : PAL5080TN

FCC Notic e “Declaration of Conformity In fo rmation”

This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection
against harmful interfe rence in a reside ntial installation. T his equipment generates, use s and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
it may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:

Reorient or relocate the receiving antenna.

"

Increase the separation between the equipment and receiver.

"

Connect the equipment into an outlet on a circuit different from that to which the receiver is

"

connected.

Consult the dealer or an experienced radio/TV technician for help.

"

WARNING: Only peripherals complying with the FCC rules class B limits may be attached to

this equipment. Operation with non-compliant peripherals or peripherals not
recommended by TOSHIBA is likely to result in interference to radio and TV
reception. Shielded cables must be used between the external devices and the
computer’s or external monitor port, USB port, and microphone jack. Changes or
modifications made to this equipment, not expressly approved by TOSHIBA or
parties authorized by TOSHIBA could void the user’s authority to operate the
equipment. The modular cable that comes with the computer must be used to
connect a modem.

FCC Condition s

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:

1. T his device may not cause harmful interference.

2. T his device must accept any interference received, including interference that may cause
undesired operation.

For Wireless LAN:
The radiated output power of the Toshiba Wireless LAN Mini PCI Card is far below the FCC radio
frequency exposure li mits. Neve rtheless, the Toshiba Wireless LAN Mi ni PC I Ca rd shall be used in
such
A manner that the potential for human contact during normal operation is minimized. The antenna(s)
Used in this device are located at the upper edge of the LCD screen, a minimum separation distance of

105

5.0 cm must be maintained between the user and the antenna(s) to ensure exposure compliance.

Contact

Address

Telephone

TOSHIBA declares, that the product: PAL5080TN** conforms to the following
Standards:

Supplementary Information: “The product complies with the requirements of the Low Voltage

: TOSHIBA America Information Systems, Inc.

9740 Irvine Boulevard
Irvine, California 92618-1697

: [phone]

EU Declaration of Conformity

Directive 73/23/EEC and the EMC Directive 89/336/EEC and the
R & TTE Directive 1999/05/EEC.”

This product is carrying the CE-Mark in accordance with the related European Directives.
Responsible for CE-Marking is TOSHIBA Europe, Hammfelddamm 8, 41460 Neuss, Germany.

106

Cautions When Using the Modem

When using the internal modem in this product, take the following precautions.

The internal modem complies wit h t he Japa n Approvals Institute
for Telecommunications Equipment regulation 50 item 1 for
technical standard compliance.

Regions where the modem can be used

•

The internal modem in your computer can be used in the following countries and regions:

Iceland, Ireland, U.S.A, U.A.E, U.K., Israel, Italia, India, Indonesia, Egypt, Estonia, Australia,
Austria, Oman, Netherlands, Canada, Korea, G r eece, Kuwait, Saudi Arabia, Si ngapore,
Switzerland, Sweden, Spain, Sri Lanka, Slovakia, Slovenia, Thailand, Taiwa n, Czech, Chi na,
Denmark, Ger many, Turkey, J apan, New Zealand, Norway, Pakistan, Hungary, Bangladesh,
Philippines, Finland, France, Bulgaria, Belgium, Poland, Portugal, Ho ng Kong, Malta,
Malaysia, So uth Africa, Mor oc co, Lat via, Lithuania, Luxemb urg, Lebanon, Russia

Because license has not been granted for operation in some other countries, be careful to not use
it in those other countries.
In countries where the modem can not be used, purchase a modem that can be used in those
countries.
If the line connecting the internal modem is PBX or some other, it is possible that it ma y not
function.
It is understood that , TOSHIBA bears no responsibility for any dange r or damage resulting from
failure to adhere to the above precautions.

Compliance number

A00-0940JP

As of April 2002

Limits on automatic re-transmission

•

If the internal modem exceeds two redials, “BLACK LISTED” is returned without transmitting
(If the “BLACK LISTED” response code becomes a problem, set the redial to less than two
times or set the time between redials to greater tha n one minute).

The internal modem’s automatic redial function is in accordance with the technical standard of
the Electronic Comm unicati ons law (Analog Telephone Terminals) “ Automatic redial function
is within two times (However, within three minutes of the first transmissio n)”.

NOTES: • When thunderclouds are approaching, unplu g the modular plug from the telephone

modular jack. If lightning strikes the telephone line, the modem or your computer
may be damaged.

• When using the internal modem, it is necessary to set it so that is complies with the

region in which it is being used.

107

Conformity Statement

The equipment has been approved to [ Commission Decision “CTR21”] for pan-European single
terminal connection to the Public Switc hed T ele phone Network (PSTN).
However, due to differences between the individual PSTNs provided in different
countries/re gio ns the a pproval does not, of its elf, give an unc onditional ass uranc e of successful
operation on every PSTN network termination point.
In the event of problems, you should contact your equipment supplier in the first instance.

Network Compatibility Statement

This product is designed to work with, and is compatible with the following networks. It has
been tested to and found to confir m with the additional requirements conditional in EG 201 121.

Germany - ATAAB AN005,AN006,AN007,AN009,AN010 and

DE03,04,05,08,09,12,14,17

Greece - ATAAB AN005,A N006 and GR01,02,03,04

Portugal - ATAAB AN001,005,006,007,011 and P03 ,04,08,10

Spain - ATAAB AN005,007,012, and ES01

Switzerland - ATAAB AN002

All other count ries /regions - ATAAB AN003,004

Specific switch settings or software setup are required for each network, please refer to the
relevant sectio ns of the user guide for more details.
The hookflash (timed break register recall) function is subject to separate national type
approvals . If has not been tested for conformity to natio nal type regulations, a nd no guarantee of
successful operation of that specific function o n specific national networks can be given.

108

Pursuant to FCC CFR 47, Part 68:

When you are ready to install or use the modem, call your local telephone compa ny and give
them the following informatio n:

- The telephone number of the line to which you will connect the modem

- The registratio n number that is loca ted on the device

The FCC registration number of the modem will be found on either the devic e which is to be
installed, or, if already installed, o n the bottom of the computer outside of the main system label.

- The Ringer Equivalence Number (REN) of the modem, which can vary.

For the R EN of your modem, refer to your modem's label.

The modem connects to the telephone line by means of a standard jack called the USOC RJ11C.

Type of Se rvic e

Your modem is designed to be used on standard-device telephone lines.
Connection to telepho ne company-provided coin service (central office implemented systems) is
prohibited. Connectio n to party lines service is subject to state tariffs. If you have any questions
about your telephone line, such as how many pieces of equipment you can connect to it, the
telephone company will provide this informatio n upon request.

Telephone Company Proc edures

The goal of the telephone company is to provide you with the best service it ca n.
In order to do this, it may occasionally be necessary for them to make changes in their
equipment, operations, or procedures. If thes e c hanges might affect your service or the operation
of your equipment, the telephone company will give you notice in writing to allow you to make
any changes necessary to maintain uninterrupted service.

If Problems Arise

If any of your te lephone equipme nt is not operating properly , you should immediately remove it
from your telephone line, as it may cause harm to the telephone network. If the telephone
company notes a problem, they may temporarily disconti nue service. When practical, they will
notify you in advance of this disconnection. If advance notice is not feasible, you will be notified
as soon as possible. When you are notified, you will be given the opportunity to correct the
problem and informed of your right to file a complaint with the FCC.
In the event repairs are ever nee ded on your modem, they should be performed by TOSHIBA
Corporation or an authorized representative of TOSHIBA Corporatio n.

109

Disconnection

If you should ever decide to permanently disconnect your modem from its present line, please
call the telephone company and let them know of this change.

Fax Branding

The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a
computer or other electronic device to send any message via a telephone fax machine unless
such message clearly contains in a margin at the top or bottom of each transmitted page or on the
first page of the transmissio n, the date a nd time it is sent and an identification of the business,
other entity or individual sending the mes sage and the tele phone number of the sending machine
or such business , other entity or individua l.
In order to program this information into your fax modem, you should complete the setup of
your fax software before sending messages.

110

Instructions for IC CS-03 Certified Equipment

1. NOTICE: The Industry Canada label ide ntifies ce rtified equipment. This c e rtification mea ns
that the equipment meets certain telecommunications network protective, operational and
safety requirements as prescribed in the appropriate Terminal Equipment Technical
Requireme nts document(s). The Dep artment does not guarantee the equip ment will operate
to the user's satis fac tion.
Before installing this equip ment, users should ensure that it is permissible to be connected to
the facilities of the local telecommunications company. The equipment must also be
installed using an acceptable method of connection.

The customer should be aware tha t comp liance with the a bove conditions ma y not preve nt
degradation of servic e in some situa tions.
Repairs to certified equipment should be coordinated by a representative designated by the
supplier. Any repairs or alterations made by the user to this equipment, or equipment
malfunctions, may give the telecommunications company cause to request the user to
disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of the
power utility, telephone lines and internal metallic water pipe system, if present, are
connected together. This precaution may be particularly important in rural areas.
Caution: Users should not a tte mpt to ma ke suc h connections themselves , but should contact
the appropriate electric inspection author ity, or electrician, as appropriate.

2. The user manual of analog equipment must contain the equipment's Ringer Equivalence
Number (REN) and an explanation notice s imilar to the following:

The Ringer Equivalence Numbe r (REN) of the modem, which can vary.
For the R EN of your modem, refer to your modem's label.

NOTE: The Ringer Equivalence Number (REN) assigned to each terminal device pr ovides

an indication of the maximum num ber of te rminals allowed to be connected to a
telephone interface. The termination on an interface may consist of any
combination of devices subject only to the requirement that the sum of the Ringer
Equivalence Numbers of all the devices does not exceed 5.

3. The standard connecting arrangement (telephone jack type) for this equipment is jack
type(s): USOC RJ11C.
The IC registration number of the modem is shown below.

CANADA: 1353 11026A

111

Notes for Users in Australia and New Zealand

Modem Warn ing Notice for Au s tralia

Modems connected to the Australian telecoms network must have a valid Austel permit. This
modem has been designed to specifically configure to ensure compliance with Austel standards
when the country/region sele c tion is se t to Australia.
The use of other country/region setting while the modem is attached to the Australian PSTN
would result in you modem being operated in a non-compliant manner.
To verify that the country/region is correctly set, enter the command ATI which displays the
currently active se tting.

To set the country/region permanently to Aus tralia , enter the following co mma nd seque nce:

AT%TE = 1
ATS133 = 1
AT&F
AT&W
AT%TE = 0
ATZ

Failure to set the modem to the Australia re gion setting as shown above will result in the modem
being operated in a non-compliant manner. Consequently, there would be no permit in force for
this e quipment and the T elecoms Act 1991 prescribes a penalty of $12,000 for the conne ction of
non-permitted equ ipme nt.

Notes for Us e of this Devic e in New Zealand

- The grant of a Telepermit for a device in no way indicates Telecom acceptance of
responsibility for the correct operation of that device under all operating conditions. In
particular the higher speeds at which this mode m is capable of operating depend o n a specific
network implementation which is only one of many ways of delivering high quality voice
telephony to customers. Failure to operate should not be reported as a fault to Telecom

- In addition to satis fac tory line conditio ns a modem can only work properly if:

a/ it is compatible with the mode m at the other end of the call and
b/ the application using the modem is compatible with the applic ation at the other e nd

of the call - e.g., accessing the Internet requires suitable software in addition to a
modem.

- This equipment s hall not be used in any manner which could constitute a nuisance to other
Telecom customers.

112

- Some pa rameters require d fo r c omplia nce wi th Tel e c om’s PTC
Specifications are dependent on the equipment (PC) associated with this modem. The
ass ociated equipment shall be set to operate within the follo wing limits for compliance wit h
Telecom Specifications:

a/ There shall be no more than 10 call attempts to the same number within any 30

minute period for any single manual call initiatio n, and

b/ The equipment shall go on-hook for a period of not less than 30 seconds between the

end of one a ttempt and the beginning of the next.

c/ A utomatic ca lls to d ifferent numbers shall be not less than 5 seconds a part.

- Immediately disc onnect this equipment should it bec ome physically damaged, and arrange for
its disposal or repair.

- The correct settings for use with this modem in New Zeala nd are as follows:

ATB0 (CCITT operation)
AT&G2 (1800 Hz guard to ne)
AT&P1 (Decadic dialing make-break ratio =33%/67%)
ATS0 = 0 (not auto answer)
ATS6 = 4 (Bli nd dial delay)
ATS7 = less than 90 (Time to wait to carrier after dialing)
ATS10 = less than 150 (loss of carrier to hangup delay, factory default of 15 recommended)
ATS11 = 90 (DTMF dialing on/of f duration = 90 ms)
ATX2 (Dial tone detect, but not (U.S.A.) call progress de tect)

- When used in the Auto Answer mode, the S0 register must be s et with a va lue 3 or 4. This
ensures:

(a) A person calling your modem will hear a short burst of ringi ng before the modem answers.

This confirms that the call has bee n successfully s witched through the network.

(b) Caller identification infor mation (whic h occurs between the first and second ring cadences)

is not destroyed.

- The preferred met hod of dialing is to use DTMF tones (ATDT...) as this is faster and more
reliable than pulse (decadic) dialing. If for some reason you must use decadic dialing, your
communications program must be set up to record numbers using the following translation
table as this modem does not implement the New Zealand “Reverse Dialing” standard.

Number to be dialed: 0 1 2 3 4 5 6 7 8 9

Number to program into computer: 0 9 8 7 6 5 4 3 2 1

Note that where DTMF dialing is used, the numbers should be entered normally.

113

- The transmit level from this device is set at a fixed level and because of this there may be
circumsta nces where the performance is less than optimal.
Before reporting such occurrences as faults, please check the line with a standard
Tele permitted telep hone, and only report a fault if the phone performance is impaired.

- It is recommended that t his equipment be disconnected from the T elecom line during electrical
storms.

- When relocating the equipment, always disconnect the Telecom line connection before the
power conne ction, and reconnect the power first.

- This equipment may not be compatible with Telecom Distinctive Alert cadences and services
such as FaxAbility.

Note That Fault Callouts Caused By Any Of Th e Above Causes May Incur
A Charge From Te lec om

General C ondi tions

As required by PTC 100, please ensure that this office is advised of any changes to the
specifications of these products which might affect compliance with the relevant PTC
Specifications.

The grant of this Telepe rmit is specific to the above products with t he marketing description as
stated on the Telepermit label artwork. The Telepe rmit may not be assigned to other parties or
other products without Telecom approval.

A Telepermit artwork for each device is included from which you may prepare any number of
Tele permit la bels subject to the general instructio ns on for mat, s ize and colour on the attached
sheet.

The Telepermit label must be displayed on the product at all times as proof to purchas ers and
service personnel that the product is able to be legitimately connected to the T ele com network.

The Telepermit label may also be shown on the packaging of the product and in the sales
literature, as required in PTC 100.

The charge for a Telepermit assessment is $337.50. An additional charge of $337.50 is payable
where an assessment is based on reports against non-Telecom New Zealand Specifications.
$112.50 is charged for each variation when submitted a t the sa me time as the original.

An invoice for $NZ1237.50 will be se nt under separate cover.

114

TROUBLE CHECKLIST

Contact Toshiba PC Dial for information about operating your personal computer.

TOSHIBA PC DIAL

Technical questions can be ans wered on the telephone.

* Hours: 9:00 to 19:00 (except for holidays and from December 31 to January 3)

Navi-Dial
National Common T elephone Num ber

[Be careful to dial the correct telephone number to avoid maki ng mistakes.]

Customer inquiries are automatically connected to the nearest of six locations throughout the
country (Chiba, Osaka, Nagoya, Fukuoka, Sendai and Sapporo).

In Navi-Dial, an announcement about calling costs is made after dialing. This is the regular rate
for telephone calls to the location nea rest to the customer ; it is not a fee for technical s upport
(there is no technic al s upport fee).

You should understand that Navi-Dial automa tically us es NTT lines, even if you have contracted
with a different carrier or My-Line-Plus.

0570-00-3100

The following calls will not connect with the above tele phone sys tem. Custome rs tha t fall into
this category should use 043-298-8780 (direct line).

• Cal ls from overs e a s

• Mobile phones and PHS

• Connections made through telephone companies other than NTT such as 0088 or 0077.

• General use contract lines for industry

• Telephones that have been set to not use the “0570” by industry PBX

TIPS: • Telephones that use the α-LCR/Super-LCR among others, can use “0570-00-3100”

by disabling the settings, see the “manual attached to the telephone” for the
disabling procedure.

• You can also receive produc t information, Q & A and other information by Fax (G3

standard) from “Toshiba PC FAX Infor mation Service”.

• One on one consultation is available (technical consultation and labor are fee-based)

at “Toshiba PC Techno-Ce nter” (in Tokyo and Osaka).

REFERENCE: For details see the “Guide to Toshiba PC Suppor t”.

115

Trouble Checklist

For smoother response, check the followin g details before contacting Tos hiba.
If Toshiba PC Dial asks you for information other than the following, such as the operating
syste m version and the type of C PU, check this infor ma tion by clicking the [Basic Infor ma tion
Display ] button in [PC Diagnostic Tool] .

[Regardin g the environment you are using
(the personal computer environment that you are currently usin g).]

. 1 What is the name (model name) of t he personal computer t hat you are using?

Q

(See the computer itself or t he operator ’s manual)

Name of device:
Enquiry will be made about the f ollowing information.
(Production number: , Placeof Purchase: , Date of Purch a s e : ,

. 2 What software environment are you using?

Q

Explain what system and application you are using, such as Windows XP Home.
OS (System name):
Others:

etc

.)

. 3 What symptoms have occ urred?

Q

Symptoms:

. 4 Aft er what operat ions did these symptoms occ ur?

Q

Details of operations:

. 5 Did error messages or ot her things appear?

Q

Deta ils o f display s :

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. 6 How f r equently do the symptoms occ ur?

Q

They occurred o nly once and did not occur again.

#

They occur unti l the power is cut , but do not oc cur w hen re starti ng after cutting the power .

#

They always occur when restarting after cutting the pow er.

#

Others:

#

. 7 Do the sympto ms occur aft er a particular operatio n?

Q

They occur after a spec ific oper at ion.

#

They occur after any operation.

#

Others:

#

. 8 For cons ultatio n about the Internet and transmissions.

Q

Name of your provider:
Name of the modem you are using:
Type of line you are using:

Transmission from an extension phone

#
#

ISDN

Mobile phone

#

My line contract

#

DSL/Cable television

#

. 9 I f the inquiry is about a peripheral device, w hat is the name of the peripheral device?

Q

Name of the device: (Product name)
Name of the manufacturer:

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