UC2000-VE/F/G GSM/CDMA/WCDMA VoIP Gateway
User Manual
Shenzhen Dinstar Co., Ltd.
Address: 9th Floor, Guoxing Building, Changxing Road, Nanshan District,
Shenzhen, China
Postal Code: 518052
Telephone: +86 755 61919966
Fax: +86 755 2645 6659
Emails: sales@dinstar.com, support@dinstar.com
Website: www.dinstar.com
UC2000-VE/F/G GSM/CDMA/WCDMA VoIP Gateway User Manual
Match with the firmware
version 02/04.23.12.01 or
above
Revision Records
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Table of Contents
1 Product Description .................................................................................................................... 7
1.1 Overview ........................................................................................................................... 7
1.2 Scenario of Application ................................................................................................... 7
1.3 Product Appearance ........................................................................................................ 8
1.3.1 Product Appearance of UC2000-VE ................................................................. 8
1.3.2 Product Appearance of UC2000-VF ................................................................. 9
1.3.3 Product appearance of UC2000-VG ............................................................... 11
1.4 Functions and Features ................................................................................................ 12
1.4.1 Protocols ............................................................................................................. 12
1.4.2 System Function ................................................................................................ 12
1.4.3 Industrial Standards Supported ....................................................................... 13
1.4.4 General Hardware Specification ...................................................................... 14
2 Quick Installation ....................................................................................................................... 15
2.1 Attentions before Installation ........................................................................................ 15
2.2 Installation Procedures ................................................................................................. 15
2.3 Network Connection ...................................................................................................... 15
3 Basic Operation ......................................................................................................................... 16
3.1 Feature Codes ................................................................................................................ 16
3.2 Basic Operation .............................................................................................................. 16
3.2.1 Check IP address .............................................................................................. 16
3.2.2 Restore factory setting via IVR ........................................................................ 16
3.2.3 Restore default IP and password .................................................................... 17
3.2.4 Restore factory setting ...................................................................................... 17
3.3 Local Maintenance through Console Port .................................................................. 17
4 WEB Interface Configuration ................................................................................................... 19
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4.1 Access UC2000-VE unit ............................................................................................... 19
4.2 Parameters Configuration ............................................................................................. 20
4.3 System Information ........................................................................................................ 21
4.3.1 System Iinformation ........................................................................................... 21
4.3.2 Mobile Information ............................................................................................. 22
4.3.3 SIP Information .................................................................................................. 24
4.4 Statistics .......................................................................................................................... 25
4.4.1 TCP/UDP ............................................................................................................ 25
4.4.2 RTP ...................................................................................................................... 25
4.4.3 SIP Call History .................................................................................................. 26
4.4.4 IP to GSM Call History ...................................................................................... 26
4.4.5 CDR Report ........................................................................................................ 27
4.4.6 Lock BCCH History............................................................................................ 28
4.4.7 Current call status .............................................................................................. 29
4.4.8 GSM Event ......................................................................................................... 29
4.5 Network Configuration ................................................................................................... 29
4.5.1 Local Network ..................................................................................................... 29
4.5.2 ARP ...................................................................................................................... 31
4.5.3 VPN Parameter .................................................................................................. 31
4.6 Security Center ............................................................................................................... 32
4.6.1 Access Rules ...................................................................................................... 32
4.7 Mobile Configuration ..................................................................................................... 33
4.7.1 Basic Configuration ........................................................................................... 33
4.7.2 Mobile Configuration ......................................................................................... 37
4.7.3 Phone Number Config ...................................................................................... 38
4.7.4 PIN Management ............................................................................................... 38
4.7.5 IMEI ...................................................................................................................... 39
4.7.6 Operator .............................................................................................................. 40
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4.7.7 Operator Configuration ..................................................................................... 41
4.7.8 BCCH................................................................................................................... 41
4.7.9 Call Forwarding .................................................................................................. 43
4.7.10 Call Waiting ...................................................................................................... 44
4.7.11 Cloud Server .................................................................................................... 45
4.8 SMS and USSD ............................................................................................................. 47
4.8.1 SMS Send Overview ......................................................................................... 47
4.8.2 SMS Send Limit Settings .................................................................................. 47
4.8.3 Send SMS ........................................................................................................... 47
4.8.4 SMS Outbox ....................................................................................................... 48
4.8.5 SMS Inbox .......................................................................................................... 49
4.8.6 USSD ................................................................................................................... 49
4.8.7 Email .................................................................................................................... 49
4.9 Call Configuration .......................................................................................................... 54
4.9.1 SIP Configuration ............................................................................................... 54
4.9.2 SIP Trunk Configuration ................................................................................... 62
4.9.3 SIP Trunk Group ................................................................................................ 63
4.9.4 Port Configuration .............................................................................................. 64
4.9.5 Port Group Configuration .................................................................................. 65
4.9.6 Digitmap .............................................................................................................. 66
4.9.7 IP->Tel Routing .................................................................................................. 68
4.9.8 Tel->IP Routing .................................................................................................. 70
4.9.9 Service parameter ............................................................................................. 72
4.9.10 Media parameter.............................................................................................. 75
4.9.11 DBO Parameter ............................................................................................... 76
4.10 Human behavior ........................................................................................................... 79
4.10.1 Overview ........................................................................................................... 79
4.10.2 Basic Configuration ......................................................................................... 79
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4.10.3 Phone Number Learning ................................................................................ 80
4.10.4 Balance Check ................................................................................................. 83
4.10.5 Billing setting .................................................................................................... 88
4.10.6 Call limit ............................................................................................................. 89
4.10.7 Exception Event Handling .............................................................................. 90
4.10.8 Auto generation................................................................................................ 94
4.11 Diagnostic ..................................................................................................................... 96
4.11.1 Syslog ................................................................................................................ 96
4.11.2 Filelog ................................................................................................................ 97
4.11.3 Summary ........................................................................................................... 98
4.11.4 SIM card debug................................................................................................ 98
4.11.5 Ping test ............................................................................................................ 98
4.11.6 Tracert Test ...................................................................................................... 99
4.11.7 Network Capture .............................................................................................. 99
4.11.8 Voice Loopback Test .................................................................................... 103
4.12 tools .............................................................................................................................. 105
4.12.1 File Upload ..................................................................................................... 105
4.12.2 Userboard Upgrade ....................................................................................... 105
4.12.3 Config Restore and Backup ......................................................................... 105
4.12.4 Management Parameter ............................................................................... 106
4.12.5 Remote Server ............................................................................................... 106
4.12.6 Email Account Setting ................................................................................... 107
4.12.7 Username and Password ............................................................................. 107
4.12.8 Access control ................................................................................................ 108
4.12.9 Factory Reset ................................................................................................. 108
4.12.10 Auto Restart ................................................................................................. 108
4.12.11 Restart ........................................................................................................... 109
5 Troubleshooting and Command Line ................................................................................... 109
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5.1 Login UC2000 & General Knowledge of UC2000 Command ............................... 109
5.2. Commands in "ROS#" Mode .................................................................................... 110
5.2.1 Summarize of commands in "ROS#" mode ......................................................... 110
5.2.2 General Purpose Commands in "ROS#" mode ................................................... 110
Show IP address (show int) .............................................................................. 110
Show Time (show clock) ................................................................................... 111
Show version (show version) ............................................................................ 111
Show sip Information (show sip config) .......................................................... 111
Show memory status (show memory detail) .................................................. 112
Show SIP port status (show sip all) ................................................................. 112
Show Current calls (sh ecc call) ....................................................................... 112
Show RTP session ( sho rtp se) ....................................................................... 113
Show ASR/ACD statistics (show ecc state) ................................................... 113
5.3 COMMANDS in "Config" Mode ................................................................................. 113
5.3.1 Summarize of commands in "config" mode ......................................................... 113
5.3.2 General Purpose Commands in "Config" mode .................................................. 115
Set time (clock set) ............................................................................................. 115
Save the configuration (save) ........................................................................... 115
Restart device (reset eia) .................................................................................. 115
Enable debug ...................................................................................................... 115
Enable SIP debug (deb sip msg all) ................................................................ 116
5.4 How to trace SIP logs ................................................................................................. 116
5.5 How to trace ECC logs (Call Details) ....................................................................... 116
5.6 How to trace Modular logs ......................................................................................... 117
6 Glossary ................................................................................................................................... 119
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1 Product Description
This chapter mainly introduces functions and structures of UC2000-VE/F/G.
1.1 OVERVIEW
UC2000-VE/F/G serials GSM/CDMA/WCDMA VoIP Gateway is full functions VoIP gateway
based on IP and Mobile network, which provides a flexible network configuration, powerful
features, and good voice quality. It works for carrier grade, enterprise, SOHO, residential users
for cost-effective solution.
1.2 SCENARIO OF APPLICATION
With the development of users and telecom service, mobile network and fixed network
integration will be steadily increasing. UC2000-VE/F/G provides high quality VoIP service
which perfectly meets the requirement. This is a scenario shown as figure 1-2-1
Figure 1-2-1 Network scenario
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On: Starting
Off: Abnormal
Blinking every 0.5s: Normal status
On: Power on
Off: Power off
Signal strength indicators with green color
Use/Unuse indicator with Red color, ON is used, Off is unused
1.3 PRODUCT APPEARANCE
1.3.1 Product Appearance of UC2000-VE
The appearance of UC2000-VE shows as follow
Figure 1-3-1 Front view of UC2000-VE-8G/8C
Table 1-3-1 Description of Front view
Figure 1-3-2 Rear view of UC2000-VE-8G/8C
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Power connector of DC power. Input: DC12V
FE0 and FE1, its default IP address 192.168.11.1
RS232 standard, band rate 115200bps
Reset button to restore default IP and password or restore
factory setting.
Restore IP and Password: hold RST button 3~5 seconds,
RUN LED being ON during this time
Restore factory setting: Hold RST button 7 seconds,
RUN LED being blink
Table 1-3-2 Description of Rear view
1.3.2 Product Appearance of UC2000-VF
Front View
Indicators and connectors
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SIM Card Status
Indicator
OFF
Indicates SIM is offline, SIM status may
include
SIM card not inserted, SIM card not
available, SIM card unregistered
SIM card is registered but in IDLE
Antenna connect, mark with 0-15
SIM Card Slot
SIM card slot, mark with 0-15
Power on or power off the device
Default IP is 192.168.11.1
RS232 standard, band rate 115200bps
Reset button to restore default IP and
password or restore factory setting.
Restore IP and Password: hold
RST button 3~5 seconds, RUN
LED being ON during this time
Restore factory setting: Hold RST
button 7 seconds, RUN LED being
blink
Device is running normally
Back view
Indicators and connectors
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SIM Card Status
Indicator
OFF
Indicates SIM is offline, SIM status may
include
SIM card not inserted, SIM card not
available, SIM card unregistered
SIM card is registered but in IDLE
Antenna connect, mark with 0-15
SIM Card Slot
SIM card slot, mark with 0-15
Power on or power off the device
Default IP is 192.168.11.1
1.3.3 Product appearance of UC2000-VG
Front view
Back View
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RS232 standard, band rate 115200bps
Reset button to restore default IP and
password or restore factory setting.
Restore IP and Password: hold
RST button 3~5 seconds, RUN
LED being ON during this time
Restore factory setting: Hold RST
button 7 seconds, RUN LED being
blink
System indicator
Blinking
Device is running normally
ON
1.4 FUNCTIONS AND FEATURES
1.4.1 Protocols
Standard SIP;
Simple Traversal of UDP over NATs (STUN);
Point-to-point protocol over Ethernet (PPPoE);
Hypertext Transfer Protocol (HTTP);
Dynamic Host Configuration Protocol (DHCP);
Domain Name System (DNS);
ITU-T G.711α-Law/μ-Law、G.723.1、G.729AB;
PPTP(support on 8 channels gateway)
1.4.2 System Function
PLC: Packet loss concealment
VAD: Voice activity detection
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CNG: Comfort Noise Generation
Local/Remote SIM card work mode
Adjustable gain of port
DTMF adjustment
Balance Check
Lock/unlock SIM/UIM
Mobile number display rejection
Sending/receiving SMS
Customize IVR Recording
White and black list
One number access
Open API for SMS, support USSD
Echo Cancellation (with ITU-T G.168/165 standard)
Automatic negotiate network
Hotline
BCCH(Support on GSM Gateway only)
1.4.3 Industrial Standards Supported
Stationary use environment: EN 300 019: Class 3.1
Storage environment: EN 300 019: Class 1.2
Transportation environment: EN 300 019: Class 2.3
Acoustic noise: EN 300 753
CE EMC directive 2004/108/EC
EN55022: 2006+A1:2007
EN61000-3-2: 2006,
EN61000-3-3: 1995+A1: 2001+A2: 2005
EN55024: 1998+A1: 2001+A2: 2003
Certifications: FCC, CE
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1.4.4 General Hardware Specification
Power Supply
UC2000-VE:
Input: 100-240V, 50-60Hz
Output: DC12V 4.0A
UC2000-VF/G:
Input: 100-240VAC, 50-60Hz;
Temperature(Operation): 0 ℃ ~ 45 ℃
(Storage): -20 ℃ ~80 ℃
Operation Humidity: 10%-90% No Condensation
Dimension(W/D/H): 250*156*32.5mm
Weight: 1.069kg
Package Weight: 2.05kg
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2 Quick Installation
2.1 ATTENTIONS BEFORE INSTALLATION
Please pay attention to the following before you install UC2000-VE/F/G include:
DC power/AC power should be grounded well to ensure reliability and stability
Network interface should be standard RJ45 with 10Mbps or 100Mbps interfaces
GSM channels work properly and antennas should be well connected.
2.2 INSTALLATION PROCEDURES
Connect antennas to the device;
Connect the power wire to the device;
Connect network cable to the device;
Insert SIM cards to SIM slots.
2.3 NETWORK CONNECTION
Note: UC2000-VE/F/G has two Ethernet ports (namely FE0 and FE1). The device can
work normally when either of the ports is connected to PC. The IP address of device
must be at the same network segment with that of PC.
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Dial *150*1 to set the IP address of the gateway as static IP address; dial *150*2 to
set the IP address as DHCP IP address
Dial *152*192*168*1*10# to set the IP address of the device as 192.168.1.10.
( 192.168.1.10 is just an example)
Dial *156*192*168*1*1# to set the default gateway of the network as 192.168.1.1.
( 192.168.1.1 is just an example)
Dial *153*255*255*0*0*# to set the netmask of the network as 255.255.0.0
(255.255.0.0 is just an example)
Dial *158 to inquiry IP address of the device
Dial *111# to restart the device
3 Basic Operation
3.1 FEATURE CODES
Users can do some basic system setting via dialing feature codes through a telephone.
The device has a built-in IVR navigator for local maintenance. In each step, if you hear
an IVR message of “setting succeeds”, it means you have finished this step
successfully. However, if you hear “setting fails”, please check and redo that step.
3.2 BASIC OPERATION
3.2.1 Check IP address
Use a mobile phone to call a SIM card number of the device, then the device will
answer and play a voice prompt of ‘dial the extension number’. Press *158# on mobile
phone, then the device will report its local IP address automatically.
3.2.2 Restore factory setting via IVR
Use a mobile phone to call a SIM card number of the device, the device will answer and
play a voice prompt of ‘dial the extension number’. Press *166*000000# on the mobile
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phone, then you will hear ‘setting succeeds’, then the factory setting of the gateway will
be restored.
3.2.3 Restore default IP and password
Press RST button for about 3 seconds, then the device will be rebooted and the IP
address, username and password will be restored to factory default.
3.2.4 Restore factory setting
Press RST button for about 7 seconds, then gateway will be rebooted and restored to
factory setting.
3.3 LOCAL MAINTENANCE THROUGH CONSOLE PORT
To ensure easy maintenance, the device provides a standard RS232 console port,
which has a Baud rate of 115200bps. Users can log in the device to carry out
maintenance-related configurations through the console port.
Example: Log in device via Console Port
Step 1: Prepare a serial cable as follows (standard RS232, 115200bps);
Step 2: Connect the F port of the serial cable with the COM port of PC. If the PC
does not have a COM port, please use a USB-to-COM converting tool to
connect the serial cable with the PC.
Step 3: Connect the M port of the serial cable with the console port of the device.
Step 4: Conduct configurations on login software.
Herein we take the PuTTY sofeware as an example. Detailed configurations are as follows:
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After finishing the above configurations, click the Open button to enter the maintenance
interface of the console port. The username and password are the same with those of the
web interface of device.
Commands for configuring the IP address of the device :
(In the following example, IP address of device needs to be configured as 172.30.66.100,
and netmask is 255.255.0.0)
> enable
enable# configure
config# interface ethernet
config-if-br-lan# ip address 172.30.66.100 255.255.0.0
config-if-br-lan# exit
config# ip default-gateway 172.30.0.1
Commands for inquiring the IP address of the device
> enable
enable#show interface
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4 WEB Interface Configuration
UC2000-VF/G serials gateway has the same web interface. This chapter describes web
configuration of UC2000-VE. The UC2000-VE contains an embedded web server to set
parameters by using the HTTP protocol. We are strongly recommend to access device with
Google Chrome or Firefox Browser.
The configuration introduction also suitable for following models:
UC2000-VE-4G
UC2000-VE-8G
UC2000-VF-16G
UC2000-VF-8G
UC2000-VF-32G
UC2000-VE-8C (8 Channels CDMA Gateway)
UC2000-VE-4C (4 Channels CDMA Gateway)
UC2000-VF-16C (16 Channels CDMA Gateway)
UC2000-VF-32C (32 Channels CDMA Gateway)
UC2000-VE-8W (8 Channels WCDMA Gateway)
UC2000-VF-16W(16 Channels WCDMA Gateway)
UC2000-VF-32W(32 Channels WCDMA Gateway)
4.1 ACCESS UC2000-VE UNIT
Enter IP address of UC2000-VE in IE/Google Chrome. The default IP of LAN port is
192.168.11.1. and the GUI shows as below:
Figure 4-1-1 WEB log interface
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Enter username and password and then click “OK” in configuration interface. The default
username and password are “admin/admin”. It is strongly recommended, change the default
password to a new password for system security.
4.2 PARAMETERS CONFIGURATION
UC2000-VE WEB configuration interface consists of the navigation tree and the detail
configuration interfaces.
Figure 4-2-1 WEB introduce
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Displays the current MAC of the gateway, for example: 00-1F-D6-1B-3D-02
UC2000-VE works as bridge mode by default
Current IP address and subnet mask of gateway
Displays DNS server IP address in the same network with the gateway
A unique device ID which assigned in factory. This device ID to be used as
register ID with Dinstar SIM cloud.
Its indicates communicate status with SIMCloud server, there are two type of
Go through navigation tree, user can check, view modify, and set the device configuration on
the right of configuration interface.
4.3 SYSTEM INFORMATION
System information interface shows the basic information of status information, Mobile
information and SIP information.
4.3.1 System Iinformation
Figure 4-3-1 system Information
Table 4.3-1 System Information
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It indicates device’s license status. Contact with support when it display as
Invalid
Shows the time period of the device running. For example,:1h: 20m, 24s
Calculates the net flow, including the total bytes of message received and
sent.
shows the current firmware version
Device Model: Model name of the device
Package version: 02231220 2016-12-16 17:44:40 official, 02231220
Software version: 02231220 2016-12-16 17:36:05, 02231220 is the
version number
Web version: the version number of web system. The web version
must match with software
Userboard 0 Version: the firmware version of userboard slot 0
Userboard License ID: Contact with support when it display as
Invalid
Hardware version/DSP version/ SIMbox version
4.3.2 Mobile Information
Figure 4.3-2 Mobile Information
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Number of GSM/CDMA ports.
Indicates the current type of network. Such as CDMA or GSM
International Mobile Subscriber Identity, it is the uniquely identifies of
SIM card
Indicates the connection status of current GSM / CDMA module
It showing available total call minutes of SIM card while call limitation is
enabled.
Displays the network carrier of current SIM card.
Displays the signal strength of in each channels of GSM / CDMA.
Its indicate error rates between mainboard and userboard, Modular and
Base station
Answer Seizure Ratio is a measure of network quality. It’s calculated by
taking the number of successfully answered calls and dividing by the
total number of calls attempted. Since busy signals and other rejections
by the called number count as call failures, the ASR value can vary
depending on user behavior.
The Average Call Duration (ACD) is calculated by taking the sum of
billable seconds (bill sec) of answered calls and dividing it by the number
of these answered calls.
Post Dial Delay (PDD) is experienced by the originating customer as the
time from the sending of the final dialed digit to the point at which they
hear ring tone or other in-band information. Where the originating
network is required to play an announcement before completing the call
then this definition of PDD excludes the duration of such
announcements.
Show the Status of port, include idle, active, alert and processing
Idle means there is no call on this channel
Processing means call is connecting
Table 4.3-2 Mobile Information
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Alerting means destination is ringing
Active means the call is connected
Ringing means the gateway is answering incoming call from mobile
Calling Waiting means the gateway is receiving another call during
conversation and implement call waiting service
Call Hold means the call is hold by extension of IPPBX/SIP Server
The number of SIP channels, UC2000-VE-8G/C has 8 SIP channels
SIP registration account which are provided by the Softswitch and
SIP server
Shows the registration status of VoIP channel, including registered
and unregistered.
Show the status of port, Include "onhook" and "offhook"
4.3.3 SIP Information
Figure 4-3-3 SIP Information
Displays registration status information with Softswitch platform or SIP Server
Table 4-3-3 SIP information
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The port of RTP statistics
The voice code of this channel, Include G.723.1/PCMA/PCMU/ G.729AB
Local port of transmitting RTP packages
End of equipment IP address
Peer port of receiving RTP packages
Total of sending RTP packages
Total of receiving RTP packages
Total of losing RTP packages
Both ends of the call time
4.4 STATISTICS
4.4.1 TCP/UDP
Figure 4-4-1 TCP/UDP Statistics
4.4.2 RTP
Figure 4-4-2 RTP
Table 4-4-1 Description of RTP Statistics
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The port of Call statistics
The amount of received incoming calls which coming from IP side
The amount of incoming calls which have connected
Incoming Answered
The amount of incoming calls which answered by GSM/CDMA modular
The amount of incoming calls which failed
The amount of outgoing calls which attempted to IP side
The amount of outgoing calls which have connected
Outgoing Answered
The amount of outgoing calls which answered by IP side
The amount of outgoing calls which failed
4.4.3 SIP Call History
SIP Call History
SIP Call History
4.4.4 IP to GSM Call History
IP to GSM Call History
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Statistics the number of calls in this port
Statistics call total time
Statistics response times
Call Failed Caused by SIP
Statistics cause of call failure from SIP, include:canceled/
timeout/ not allowed/ Negotiation failed
Call Failed Caused by
GSM
Statistics cause of call failure from GSM, include: Busy/ no
answer/ no dialtone/ no carrier
IP to GSM Call History
4.4.5 CDR Report
Figure 4-4-5 CDR Report
It is support 10000 CDRs on gateway. The CDRs will lost after reboot while save CDR set to
No.
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start and end time of calls
outbound calls from softswitch/IPPBX to mobile network
GSM to IP:
incoming calls from mobile network to IPPBX/ Softswitch
Answered: the call was established successful
Canceded: the call was canceled by calling party
No Carrier: the call was rejected by mobile network
Not Answered: no body to answer the call
Busy: user busy
Call duration of the call
RTP Statistics of the call
4.4.6 Lock BCCH History
Figure 4-4-6 Auto Lock BCCH History
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UC2000-VE/F/G GSM/CDMA/WCDMA VoIP Gateway User Manual
It is record history of BCCH to help analysis SIM card register status.
4.4.7 Current call status
On the Statistics Current Call Status interface, status and detail of the current call
are shown.
4.4.8 GSM Event
GSM event page will record all the logs of GSM modules such as IMEI change,
replace new SIM card to specific port etc.
4.5 NETWORK CONFIGURATION
4.5.1 Local Network
Figure 4-5-1 Local Network
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