1. Read and apply all of the safety and operating instructions with your video
WARNING
HAZARDOUS VOLTAGE
DO NOT OPEN
ATTENTION
COURANT ELECTRIQUE
NE PAS OUYRIR
CAN SHOCK, BURN OR CAUSE SEVERE INJURY OR DEATH. DO NOT
REMOVE THE TOP COVER. REFER SERVICING TO QUALIFIED PERSONNEL.
!
.
equipment.
2. Keep all safety and operating instruction for future reference.
3. Unplug this video equipment from the wall outlet before cleaning. Never use
liquid or aerosol cleaners. Use only a damp cloth for cleaning.
4. Do not use any attachments or accessories not recommended by the manufacturer as they may cause hazards.
5. Do not use this video equipment near water. Avoid placing it near a bathtub,
kitchen sink, or laundry tub, in a wet basement, or near a swimming pool.
6. Do not place this video equipment on an unstable cart, stand, or table. The video
equipment may fall, causing serious injury to a child or adult and serious damage
to the appliance. Use only with a cart or stand recommended by the manufacturer. Wall or shelf mounting should follow the manufacturer’s instructions, and
should use a mounting kit approved by the manufacturer.
6.1 Move any appliance and cart combination with care. Quick stops, excessive
force, and uneven surfaces may cause the appliance and a cart to overturn.
7. Side, Top and Bottom openings in the cabinet are provided for ventilation, and to
insure reliable operation of the video equipment and protect it from overheating.
These openings must not be blocked or covered. Never place the video equipment on a bed, sofa, rug, or other similar surface that may block ventila-tion
openings. Never place this product near or over a radiator or heat register. Do
not place this product in a built-in installation such as a bookcase or rack unless
proper ventilation is provided.
8. Operate only from the type of power source indicated on the marking label. If
you are not sure of the type of power supply to your home, consult your appliance dealer or local power company.
9. This unit is equipped with a three conductor polarized alternating-current
line plug. This plug will fit into the power outlet only one way. This is a safety
feature. If you are unable to insert the plug fully into the outlet, contact your
electrician to replace your obsolete outlet. Do not defeat the safety purpose of
the polarized plug.
10. Route power-supply cords so that they will not be walked on or pinched by
items placed on or against them. Pay particular attention to cords at plugs,
convenience receptacles, and the points where they exit the products.
11. Protect your video equipment from lightning during a storm or when it is left
unattended and unused for long periods of time, unplug it from the wall outlet.
This will prevent damage to the unit due to lightning and power-line surges.
Safety Instructions
2
Page 5
12. Do not overload wall outlets and extension cords as this can result in fire or
electric shock.
13. Never push objects of any kind into this video equipment through cabinet slots
as they may touch dangerous voltage points or short out parts that could results
in a fire or electric shock. Never spill liquid of any kind on the video equipment.
14. Do not attempt to service this unit yourself as opening or removing cover
may expose you to dangerous voltages or other hazards. Refer all servicing to
qualified service personnel.
15. Unplug this video equipment from the wall outlet, and refer servicing to qualified service personnel under the following conditions:
15.1 When the power cord or plug is damaged or frayed.
15.2 If liquid has been spilled into the video equipment.
15.3 If the video equipment has been exposed to rain or water.
15.4 If the video equipment does not operate normally by following the operat-
ing instructions.
15.5 Adjust only those controls that are covered by the operating instructions
as improper adjustment of other controls may result in damage and will
often require extensive work by a qualified technician to restore the video
equipment to normal operation.
15.6 If the video equipment has been dropped or the cabinet has been
damaged.
15.7 When the video equipment exhibits a distinct change in performance.
16. When replacement parts are required, be sure the service technician has used
replacement parts specified by the manufacturer that have the same characteristics as the original part. Unauthorized substitutions may result in fire,
electric shock, or other hazards.
17. Upon completion of any service or repairs to this video equipment, ask the
service technician to perform routine safety checks to determine that the system is in safe operating condition.
18. Do not place anything on the video equipment. Heavy objects placed on any
part of this system will cause damage.
19. WARNING: To prevent fire or shock hazard, do not expose this appliance to
rain or moisture. To prevent electric shock do not use this (polarized) plug
with an extension cord, receptacle or other outlet unless the blades can be
fully inserted to prevent blade exposure.
NOTE: This equipment is designed to operate in the USA, Canada and other coun-
tries where the broadcasting system and AC house current is exactly the same as
in the USA and Canada.
IMPORTANT INFORMATION FOR THE USER/FCC STATEMENT
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to Part 15 of the FCC Rules. The limits are designed to
provide reasonable protection against harmful interference in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and,
if not installed and used in accordance with the instructions, may cause harmful
interference to radio communication. However, there is no guarantee that harmful
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined
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by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
• Consult the dealer or and experienced radio/TV technician for help.
Cautions Regarding Phosphor Burn
DWIN is not responsible for any phosphor burn and it is not covered by the
warranty.
As with all phosphor-based display devices and other plasma displays, plasma
monitors can be susceptible to a condition called phosphor burn under certain
conditions. Phosphor burn describes a condition when latent images remain on
the screen even when the original signal is not displayed. The condition may
occur in any display using phosphors (CRT projectors, direct view monitors,
plasma screens).
The condition is most likely to occur when displaying a static image (e.g., news
channel, stock market ticker, DVD menu screens, video games) for long periods
of time.
To protect your investment in your DWIN Plasmaimage™, DWIN recommends
the following guidelines to minimize the possibility of phosphor burn:
1. Display only moving images.
2. Avoid displaying fixed images for prolonged periods of time (no more than five
minutes).
3. Display 16:9 (wide screen) video sources.
4. View 4:3 video sources only with the Sidebars option On.
5. Change the position of the menu display from time to time.
6. Always power off your Plasmaimage™ when you are finished viewing.
7. Use the DWIN Motion Adaptive
™
Screen Saver mode and Sidebars option at
all times.
4
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Introduction
DuoVision™ is a high definition dual-display system for multi-room home theater
installations. DuoVision™ comprises a native-rate digital video processor that serves
as the central control device plus a choice of two high definition display devices:
a TransVision™ 4 video projector and a Plasmaimage™ display.
The DuoVision™ dual-DVI output digital video processor is the heart of the
system. It can be conveniently located near all video gear in a central location,
eliminating the need to duplicate video input sources when delivering HD signals
in a second room. This unique system design (with a centralized controller/video
processor) simplifies cable connections and installations: a single-connection DVI
cable delivers uncompressed high definition video signals up to 50-feet from the
source*.
The native-rate DuoVision™ processor accepts 10 different video inputs includ-
ing two DVI-HDCP, 2 RGB, 2-Component, 2 S-Video and 2-Composite inputs. The
DuoVision™ processor then delivers two separate DVI-HDCP outputs to either a
DWIN TransVision™ 4 projector or a Plasmaimage™ plasma display. Each output
can be independently controlled and viewed, showing the same or different high
definition video programs.
Like all DWIN processors, DuoVision™ provides true high-definition and stun-
ning, film-like images. DWIN’s acclaimed video processing technology optimizes
and converts the video signal to match native resolution of your digital display.
• Deep black levels and natural color reproduction are secured with precision
gray scale settings and gamma selections;
• Motion artifacts are virtually eliminated with Adaptive Film Mode Processing;
• Picture depth is increased with Signal Dynamic Range Expansion.
The result: exceptional movie theater realism in any room of your home.
The DuoVision™ system comes complete with two IR/RF programmable/learn-
ing remote controls that operate the system as well as video and audio sources.
A remote control expander is also included to expand the range of the system to
100-feet.
The DuoVision™ system also offers discrete IR and RS-232 codes for integration
into popular home automation systems. Combined with third-party multi-room
audio systems, DuoVision™ can become the heart of a sophisticated, multi-zone
home theater system.
Two programmable 12 Volt screen trigger outputs are also provided to trigger
a relay in an electric screen, projector lift, or other relay activated device.
DuoVision™ sets a new standard for performance and installation flexibility for
advanced digital home theater.
* Distances of up to 100-feet are available with the use of DWIN’s DVI Cable Extender system and two 50-foot DWIN DVI Cables. DVI Cables and Cable Extender
sold separately.
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Processor Front Panel Controls
The front panel control buttons operate one display device at a time.
To switch between displays, use the Front Panel option in the Setup menu.
The DuoVision™ Processor front panel controls include:
• A POWER button to turn the system On or Off.
• An indicator light (
valid IR command is received.
— When the LED is DARK, the AC power to the unit is turned off.
— When the LED is flashing On and Off, power is connected and the unit is in
standby mode.
— When the LED is on, the unit is powered on.
— When the LED is flashing fast, this indicates that the lamp failed to ignite. The
lamp may fail to ignite if the lamp is either burned or hot. In case the lamp is
hot, wait approximately 1 minute to turn the unit on.
• An IR Receiver Window
• A MENU button to display the Main menu or to return to the previous menu.
• Up ▲ and down ▼ FUNCTION buttons to sequence through the on-screen
menu options.
• Left ◀ and right ▶ VALUE buttons to adjust values or to move to a sub-menu.
LED) which is lit when the unit is turned on and blinks when a
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Processor Rear Panel — Connections and Installation
1
1
9
2
2
3
5
6
7
8
4
1. DVI/HDCP Output to Display DVI
2. DVI/HDCP Inputs (DVI 1, DVI 2) DVI
3. Switched +12 VDC Outputs (RY1, RY2) 2.5mm DC Socket
Connect the digital video output from the DuoVision™ processor to the projector
using DWIN’s DVI-R cable .
Connects to the ProcessorConnects to the Projector
Fig. 1: DVI Cable with Circular Connector
Connect the digital video output from the DuoVision™ processor to the Plasmaimage™ using DWIN’s DVI-R cable and 2 foot DVI-C-2 adapter.
Connects to the Processor
Connects to the Plasmaimage
™
DVI-R-xxDVI-C-2
Special Note about In-Wall Installations and Cable Lengths:
A standard rectangular DVI connector is fairly large in size (approximately 2” wide)
making it difficult to run through the walls. DWIN’s solution is to terminate one
end of the DVI cable with a .75” circular connector that can easily run through a
1” conduit (figure 1).
DWIN offers a series of unique (DVI-R-xx) cables in threedifferent lengths: 25, 35
and 50 feet. Part numbers for these cables are DVI-R-xx, the “xx” refers to the length
of the cable. For cable lengths longer than 50 feet, use DWIN’s Cable Extender.
2. DVI INPUTS
The DVI 1 and DVI 2 inputs are HDCP-compliant for High-Definition (480p, 580p,
720p, 1080i) sources or computer graphics with VGA, SVGA, XGA, and WXGA
resolutions. For computer graphics with VGA, SVGA, XGA, or WXGA it is recommended to set the computer to 60 Hz vertical frequency.
If your computer video card has DVI output, connect the DVI cable to the DVI
1 or DVI 2 inputs of the Digital Processor. Select the corresponding DVI input by
pressing “9” or “0” on the remote control, then activate the DVI output from the
computer by using computer’s display set-up menu.
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The following are the pin assignments for the DVI connectors:
Pin No. Signal Name Pin No. Signal Name Pin No. Signal Name
1 Data 2- 10 Data 1+ 18 Data 0+
2 Data 2+ 11 Data 1 / Shield 19 Data 0 / Shield
3 Data 2 / Shield 14 +5V Power 22 Clock Shield
6 DDC Clock 15 Ground 23 Clock+
7 DDC Data 16 Hot Plug Detect 24 Clock-
9 Data 1- 17 Data 0-
3. SWITCHED +12 VDC OUTPUTS
The DuoVision™ Processor has two switched +12 VDC outlets (2.5 mm DC plug)
labeled as RY1 and RY2. These outlets may be used to trigger a relay in an electric
device. Each output provides 100 ma DC current. See Relay Setup menu for more
details.
4. RGB INPUTS
The RGBS1 and RGBS2 inputs (D-sub 15) are provided for High-Definition (480p,
580p, 720p, 1080i) sources and computer graphics with VGA, SVGA, XGA, and
WXGA resolution. For computer graphics with VGA, SVGA, XGA, or WXGA, it is
recommended to set the computer to 60 Hz vertical frequency.
The following are the pin assignments for the D-sub 15 pin connector:
Pin No. Signal Name Pin No. Signal Name Pin No. Signal Name
1 Red 6 Ground 11
2 Green 7 Ground 12
3 Blue 8 Ground 13 Horz. SYNC
4 9 Ground 14 Vert. SYNC
5 10 15
5. RS-232 COMPUTER INPUT
The RS-232C serial interface is provided for external control of the DuoVision™
from a central controller, such as a Home Theater control computer, Smart Home
automation system, etc.
For D-sub 9 pin connector pin-out and RS-232 command list, please refer to
“DuoVision™ RS-232 Control” section.
6. S-VIDEO INPUTS (S1, S2)
The S1 and S2 inputs are provided for NTSC (480i) or PAL (580i) video sources,
such as off-air tuners, satellite systems, cable boxes, SVHS VCR and DVD players.
S-Video inputs, instead of composite video inputs, are recommended for use with
DVD players and satellite systems.
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7. COMPOSITE VIDEO INPUTS (V1, V2)
The V1 and V2 inputs are provided for NTSC (480i) or PAL (580i) video sources,
such as off-air tuners, satellite systems, cable boxes, VCR and DVD players.
8. COMPONENT VIDEO INPUTS (Y1, Y2, Y3)
Two component video Y, Cr, Cb or Y, Pr, Pb inputs are provided for interlaced
video signals from regular DVD players (480i, 580i), progressive component video
signals from progressive DVD players (480p, 580p), and progressive or interlaced
HD signals (480p, 540p, 720p, 1080i) from HD sources. The DuoVision™ Processor
automatically detects the resolution and configuration of the component video
signal applied to its input and processes it accordingly.
9. AC POWER RECEPTACLE
The AC power receptacle should be connected to a non-switched 120 VAC outlet
using the power cord provided with the DuoVision™ system.
DWIN strongly recommends that the DuoVision™ Projector and Processor both
be connected to the same AC line circuit.
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Programming URC-100 Remote Control
to Operate the DuoVision™ Processor
The DuoVision™ system is shipped with two IR/RF preprogrammed/learning remote controls. They can be programmed to control both video displays, all other
video input sources and even audio sources. The system also comes with an RF
remote control “Expander” to allow complete control of the system at distances
exceeding 100 feet through walls.
For DuoVision™ System comprising a TransVision™ 4 projector and Plasmaimage™
display:
• Control the TransVision™ 4 (on Display 1) using the TV device button and program
the brand code: 177
• Control the Plasmaimage™ (on Display 2) using the AUX device button and program the brand code: 257
For DuoVision™ System comprising two Plasmaimage™ displays:
• Control the first Plasmaimage™ on Display 1 using the TV device button and
program the brand code: 177
• Control the second Plasmaimage™ on Display 2 using the AUX device button and
program the brand code: 257
Programming the Brand Codes:
To program the TV device for brand code 177:
1. Press the TV device button.
2. Press and hold both the SHIFT and ENTER buttons for 3 seconds. The display
will blink “Set” and then “TV.”
3. Enter the DuoVision™ brand code 177
4. Press the LIGHT button on the right hand side to complete the programming.
To program the AUX device for brand code 257:
1. Press the AUX device button.
2. Press and hold both the SHIFT and ENTER buttons for 3 seconds. The display
will blink “Set” and then “AUX.”
3. Press MUTE button
4. Press right▶ button twice to select TV device.
5. Enter the DuoVision™ brand code: 257
6. Press SELECT button to save the brand code.
7. Press the LIGHT button on the right hand side to complete the programming.
To operate other audio and video devices refer to the URC-100 and MRF-100 Owner’s
Manual.
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123
456
789
+100
ENT
MODE SUBCTRREAR
=
SELECT
AUDCDDVDAUX
SAT
MUTE
MENUEXIT
GUIDEINFO
PREV
CH
TV
VCR
OFF
TVVCR
SHIFT
CBL
LIGHT
DWIN
ON
VOLCH
Quick Reference Remote Control Operation
12
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Each remote control provided with the DuoVision™ is a universal remote control
capable of controlling 8 different devices.
1. Select TV device to control the DuoVision™ System.
2. Press ON to turn the DuoVision™ ON.
3. Press OFF to turn the DuoVision™ OFF.
4. Press VOLUMEup ▲ or down ▼ to adjust the volume.
5. Press MUTE to turn the sound off.
6. Press MENU to display the Main menu or to return to the previous menu.
7. Use the numbered buttons for direct switching of inputs.
To select a specific input, press a numbered button.
For Press
Composite Video Inputs
S-Video Inputs
1 or 2
3 or 4
Component Inputs 5 or 6
RGB Inputs 7 or 8
DVI Inputs 9 or 0
8. Press up▲ or down▼ to sequence through the on-screen menu options.
9. Press left◀ or right▶ to adjust values or to navigate to sub-menus.
10. Press SEL to advance to a sub-menu.
11. Press EXIT to clear the on-screen menus.
12. Press ENTER to perform a selected function.
13. Press INFO to display the system status.
14. Press GUIDE to sequence through format options. Or press CTR up ▲ followed
by a numbered buttons 1-4 to select format.
Numeric Button Standard Format HD Format
1 Standard HD
2 Anamorphic Custom
3 Letterbox
4 Custom
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Navigating the Control Menus
Information Menu
The Information menu reports the current status for Input video source and lamp
hours used. The Information menu may be accessed when no other menu is displayed on the screen.
Information
Display 1 TransVision 4
Power On
Input SVideo 2
Video Type 480i
Lamp State 49 H
Display 2 HD150
Power On
Input DVI2
Video Type 720p
1. To display the
2. Press EXIT on the remote to clear the screen immediately.
Main Menu
The Main menu offers a choice of Input selection or Format selection, and naviga-
tion options to Video controls and Setup functions.
Information menu, press INFO button on the remote control.
DWIN DuoVision
™
InputDVI 1
Format HD
Video
Setup
1. Press MENU to display the Main menu.
2. Scroll up▲ or down▼ the list to highlight the desired option.
3. Press left◀ or right▶ to adjust values or navigate to sub-menus.
4. Press EXIT on the remote to clear the screen immediately.
The Time Out feature will automatically clear the screen unless another button on
the remote or front panel is pressed.
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Input Option
All 10 video inputs may be selected either directly or through the Input menu. To
select a video input directly, press the numeric button on the remote control that
corresponds to the desired input:
Numeric Button Input
• For composite video inputs, press 1 or 2
• For S-Video inputs, press 3 or 4
• For component video inputs, press 5, or 6
• For RGB inputs, press 7 or 8
• For DVI inputs, press 9 or 0
1 Video 1 (composite)
2 Video 2 (composite)
3 S-Video 1
4 S-Video 2
5 Component 1
6 Component 2
7 RGB1
8 RGB2
9 DVI 1
0 DVI 2
To select a video input through the menu:
1. From the Main menu scroll up ▲ or down ▼ to highlight the Input option.
2. Use the left ◀ or right ▶ button to sequentially select the input sources.
3. Or while the Input option is highlighted use the numbered buttons 1 through 0
on the remote control for direct switching of inputs.
Format Option
The Format option refers to the aspect ratio of the recorded video. For example, a
DVD player which is connected to the component input may be used to playback
Standard (4:3), Anamorphic or Letterbox format. Format selection is provided for
480i, 480p, 580i and 580p video sources. For 540p, 720p and 1080i signals, the
system will automatically select HD (16:9) aspect ratio. In addition to predefined
formats, a Custom format selection is provided.
To adjust the custom format, see the Custom Format section in the Setup
menu.
1. From the Main menu scroll up▲ or down▼ to highlight the Format option.
This enables you to select the aspect ratio.
DWIN DuoVision
™
Input Video 1
FormatStandard
Video
Setup
Numeric Button Standard Format HD Format
1 Standard HD
2 Anamorphic Custom
3 Letterbox
4 Custom
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Format Option Continued
2. Use the left ◀ or right ▶ button to sequentially select the aspect ratio.
3. Or use buttons 1-4 on the remote control for direct selection of Formats.
4. To change formats without entering the Main menu, Press the GUIDE button. To
access the format option directly (bypassing the Main menu), press the GUIDE
button followed by the corresponding number buttons: 1, 2, 3 or 4.
Format settings for each video input are stored separately in the system’s memory.
These settings are recalled for each input and video type when selected.
Video Control Menu
1. From the Main menu scroll up ▲ or down ▼ to highlight the Video option.
2. Use the left ◀, right ▶ or SEL buttons to advance to the Video Control menu.
3. To access Video menu directly bypassing the Main menu, press either the up
▲ or down ▼ button.
DWIN DuoVision
™
Input Video 1
Format Standard
Video
Setup
4. Use the up ▲ or down ▼ button to select the desired Video Control option.
5. Use the left ◀ or right ▶ button to adjust video settings.
Video Controls
Contrast 50
Contrast50
Brightness 50
Color 50
Tint 50
Sharpness 5
Color Temp Mid
Once you press the left ◀ or right ▶ button this menu will be replaced with a single
line. This allows you to see the picture while adjusting the control settings.
6. To restore the full Video Control menu, press up ▲, down ▼, or MENU button.
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Picture setting changes made with the Video menu are saved in memory for each of
the ten video inputs. Many video sources are different enough to require this fineadjusting and these settings will be recalled each time a video input is selected.
Color Temp(for Plasmaimage
™
only)
This feature selects plasma display’s color temperature to allow you to adjust the
picture to suit your viewing tastes and environment. The Plasmaimage™ is factory
preset for MID color temperature to display the most natural colors. HIGH color
temperature results in a brighter image, which may be appropriate for brightly lit
rooms.
1. Use the left◀ or right▶ button to select Low, Mid or High color temperature.
Setup Options
1. From the Main menu scroll up▲ or down▼ to highlight the Setup option.
2. Use the
FOR TRANSVISION™ 4 FOR PLASMAIMAGE™
Menu Timeout30 sec
Front Panel Display 1
Num Buttons Input
Screen Setup
Menu Position
Rename Inputs
Rename Formats
Image Setup
Custom Format
Relay Setup
Lamp Hours
left ◀, right ▶ or SEL button to advance to the Setup Options menu.
Setup Options
Setup Options
Menu Timeout30 sec
Front Panel Display 1
Screen Saver On
Sidebars On
Num Buttons Input
Menu Position
Rename Inputs
Rename Formats
Image Setup
Custom Format
Relay Setup
Menu Timeout
This feature selects the length of time before the on-screen menus are removed
from the screen.
1. Use the left ◀ or right ▶ button to select 15, 30, 45 or 60 seconds.
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Front Panel
This feature selects the display to be controlled by the buttons on the front panel
of the DuoVision™ digital video processor. The front panel control buttons on the
DuoVision™ digital video processor allow manual control of one display device at a
time, ideally the display within sight of the DuoVision processor. Use the left/right
buttons to select Disp 1 or Disp 2.
Num Buttons
This feature selects between “Inputs” and “Power On” option.
1. When “Input” is selected, use the numbered buttons 0-9 for direct switching of
inputs.
2. When “Power On” is selected, use the numbered buttons 0-9 to turn the power
on and select the corresponding input.
Menu Position
This feature is provided to adjust the menu location of the Digital Video Processor
so that it won’t obscure the on-screen menus from your other video input devices
(DVD, cable, satellite).
DWIN DuoVision
™
Menu Position
1. Use all four arrow buttons ( left ◀, right ▶, up ▲, down ▼) to adjust the menu
position on the screen.
2. After adjusting to a desired menu position, press MENU button on the remote
to go back to the Setup menu or press EXIT button to clear the screen.
Motion Adaptive™ Screen Saver
Motion Adaptive™ Screen Saver is an exclusive DWIN feature designed to reduce
the potential of phosphor burn when static images are displayed. The Motion Adaptive™ Screen Saver circuit continually monitors the video image for motion. When
a static image is displayed for more than 2 minutes, the Plasmaimage™ displays
a moving screen saver menu. If the video signal remains static for 5 minutes, the
system will shut down.
1. To exit the Screen Saver menu, press any key on the remote.
2. To activate the Screen Saver function, use the left ◀ or right ▶ button to turn
the Screen Saver function On or Off.
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DWIN DuoVision
™
Input Video 1
Screen Saver
NOTE: DWIN strongly recommends that the Screen Saver function remain ON at all times.
NOTE: The Motion Adaptive™ Screen Saver can not prevent phosphor
burn if only a partially static image is displayed.
Sidebars
This feature is designed to reduce the potential for phosphor burn when viewing
video sources with 4:3 aspect ratio. When this function is on, the Plasmaimage™
will display a gray sidebar on both sides of the picture.
1. To activate the Sidebar function use the left◀ or right▶ button to select On
or Off.
This feature works for 480i, 580i, 480p, 580p and computer graphic video sources.
For HD video sources that display a 4:3 aspect ratio programs please refer to your
HD tuner manual to activate the gray side-bar option.
NOTE: DWIN strongly recommends that the Sidebars option remain ON
at all times.
Rename Inputs
This feature allows you to change the names of all ten video input sources which appear on the Main menu. A default name is provided for each input such as Video 1.
Rename Input
Video 1 Video 1
1. Scroll up ▲ or down ▼ the default list to highlight a desired input.
2. Scroll the right▶ cursor key to the first character in the highlighted (right col-
umn) listing.
3. When the first character is highlighted (as shown), use the up ▲ or down ▼
cursor to scroll through the alpha numeric options.
Scrolling up ▲ starts with the letter “A” and continues to the end of the alphabet
followed by numbers and punctuation marks. Scrolling down ▼ repeats the pro-
cess in exactly the opposite order.
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4. Choose a character for the first space.
5. Then scroll right ▶ again and select the next character.
Each name has a maximum of 11 characters.
6. When you have completed renaming the first input, scroll left◀ to exit the
right column.
7. Scroll up ▲ or down ▼ the default list to repeat the process for all of the inputs
you wish to rename.
Rename Formats
A default name is provided for each format such as Standard, Letterbox, Anamorphic, HD or Custom. To enter a different name, use the cursor to highlight Rename Formats and follow the same instructions as in the Rename
Inputs menu.
Rename Formats
Standard Standard
Screen Setup
The Screen Setup menu is used during projector installation to position the projected
image with the screen and to select the projection mounting configuration.
1. Use the left◀ or right▶ button to select from the Front Floor, Front Ceiling,
Rear Floor, or Rear Ceiling configurations.
The selection process has a built-in delay to perform the function, so it may appear
to be slow during the execution of your selections.
Screen Setup
Mounting Front Floor
Image Setup
The Image Setup menu allows you to position and adjust the video input image
size. Video image parameters vary from different video sources and may require
adjustment to properly fit the screen.
To Adjust the Video Image Size and Position:
1. Select either the H-Position, H-size, V-Position or V-size option in the Image Setup menu.
2. Use the up ▲ or down ▼ button to set the desired image size or position.
H-Position and V-Position functions move the picture up/down or left/right without
changing the image size. H-size and V-size functions expand (or shrink) the image
size to fit on the screen.
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Page 23
Image Setup
H-Position230
H-Size 1280
V-Position 20
V-size 535
Special Note for DVI Inputs:
DVI video signals contain image size and position information and generally do
not require adjustments. Occasionally certain DVI input sources may contain extra
lines or unwanted non-picture information, typically appearing as white horizontal lines along the top of the picture. To eliminate this unwanted information,
you should use the Image Setup function to adjust the image position or size to
remove these lines.
1. In the Image Setup menu, select the Adjust option = On and adjust the image
as described in the Image Setup menu.
Unless you have this specific unwanted non-picture information with DVI sources,
DWIN recommends leaving Adjust option OFF.
Image Setup
AdjustOff
Image Setup
Adjust On
H-Position230
H-Size 1280
V-Position 20
V-size 535
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Page 24
Custom Format
The Digital Video Processor gives you Standard, Letterbox and Anamorphic
preset formats for 480i, 480p, 580i and 580p video sources and HD (16:9) preset
format for 540p, 720p and 1080i video sources.
Video sources recorded in a 4:3 aspect ratio will appear with black bars along
the left and right sides on the screen. To reduce or eliminate these black bars, you
can use the Custom Format function. The H-Size function allows you to stretch the
picture width to fill the entire display. The V-Size function allows you to expand the
top and bottom of the picture to maintain the proper aspect ratio of the picture.
HD video sources recorded in a 2.35:1 aspect ratio will appear with black bars
along the top and bottom of the screen. To reduce or eliminate these black bars,
you can use the Custom Format function. The V-Size function allows you to stretch
the picture height to fill the entire display. The H-size expands the left and right
sides of picture to maintain the proper aspect ratio of the picture.
For Custom Format Menu:
1. Scroll down to select ‘H-Size’ or ‘V-Size.’
2. Use the left ◀ or right ▶ button to set the desired image size.
Custom Format
H-size1365
V-size 180
Relay Setup
The Relay Setup allows you to assign the DuoVision™’s RY1 and RY2 trigger outputs
to Display 1 or Display 2 a particular aspect ratio.
Relay Setup
Relay 1Off
Relay 2 Off
Off Relay is off.
Disp1 Power Relay is on when Display 1 is on.
Disp2 Power Relay is on when Display 2 is on.
Disp1 4:3 Relay is on when 4:3 Aspect Ratio is selected for Display 1.
Disp2 4:3 Relay is on when 4:3 Aspect Ratio is selected for Display 2.
Disp1 16:9 Relay is on when Anamorphic, LetterBox or HD Aspect Ratios
Disp2 16:9 Relay is on when Anamorphic, LetterBox or HD Aspect Ratios
are selected for Display 1.
are selected for Display 2.
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Page 25
Lamp Hours (for TransVision
™
4 only)
The Lamp Hours must be set to 0 when a bulb is replaced.
To Reset the Lamp Hours:
1. Scroll down ▼ to highlight the Reset Tool option.
2. Use the left◀ or right▶ button to advance to the Reset Lamp Hours menu.
3. Use the left◀ or right▶ button to highlight “Yes.”
4. Press ENTER
Lamp Hours
Total Hours 0
Reset Total
Reset Lamp Hours
Highlight “Yes” and press
“Enter” to reset
NoYes
23
Page 26
Projector Installation — Introduction
Physical and electrical installation of the TransVision™ 4 must be performed only
by a trained professional who is knowledgeable about both the specifics of the
TransVision™ 4 and the requirements of the local building and electrical codes.
Physical installation of the TransVision™ 4 may be divided into 3 steps:
(1) Pre-installation planning, which includes plotting the projector-to-screen
distance. This requires knowledge of the screen size and placement. From
this step you will determine where the projector is located.
For throw distance calculation and physical mounting dimensions, please refer
to the customer support section at www. dwin.com.
(2) Preparation and Installation of the ceiling mount bracket, including drilling
holes, securing the bracket to the ceiling and assembling the mounting
hardware.
(3) Final Adjustments.
Once the physical installation is complete, the unit should be properly adjusted.
Focus: Use the front ring of the lens.
Positioning: Use three dimensional physical adjustments made possible by
the mounting hardware.
Size: Use the zoom ring of the lens;
Vertical Offset: The vertical offset is fixed and may be calculated from the fol-
lowing formula: Offset = .081 x W +4.5”. The calculation includes DWIN’s 2 inch
Ceiling Mount Bracket. Please refer to the “projector calculator” section under
“customer support” at www. dwin.com.
(1) PRE-INSTALLATION PLANNING
A. Screen Considerations
Although the following advice is no substitute for a dealer’s recommendation for
your home, here are a few guidelines for creating a front projection home theater
that should be helpful to your early planning:
A1. Screen Color and Material:
Because the superior design and quality of DWIN’s proprietary optical system
results in excellent contrast and black levels, images will look best when pro-
jected on a matte white screen from a reputable manufacturer. Many compet-
ing projector companies recommend gray screens but a properly projected
picture will always look better when colors are balanced for white, just like in
a movie theater.
Projectors with fixed-pixel imaging arrays, such as DLP or LCD, are not recom-
mended for use with perforated screens. Perforated screens have highly regular
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Page 27
microscopic patterns that conflict with the equally uniform pattern in the digital
image array. This creates interference, a visual artifact called a “moiré” pattern,
which compromises picture quality.
To eliminate light spill, a black felt border is also recommended to enhance the
viewing experience.
A2. Screen “Gain”:
Projection screens do not generate light; they only reflect projected light.
Therefore screen gain refers to relative reflectance to a reference standard. The
most common reference standard is Magnesium Carbonate (MgCO3). DWIN
recommends a screen “gain” of 1 to 1.3.
A3. Screen Dimensions and Position
You should consult your authorized DWIN dealer or professional installer for
his or her recommendation. Most screen manufacturers and theater designers
agree that screens should be installed to create a comfortable viewing angle
from a SEATED position. Here are some general guidelines:
• A screen should be wide enough to allow viewers to immerse themselves in
the program without having to move their heads from side to side. As a rule
of thumb, the viewing distance should not be less than two times the screen
width. For example, if your home theater has a 100-inch wide screen you should
have your seats installed no closer than 200-inches from the screen.
• When specifying screen width, remember to allow enough space on the wall
for left and right front speakers, and for the screen to blend with the aesthetics
of your theater environment. Choose a dark, neutral color (and matte, non-re-
flective) background wall surface. Bright wall colors or reflective decorations
can be distracting and could alter the appearance of the image.
• A screen should be installed high enough to allow a comfortable viewing
angle for people sitting in the front row. Eye level (from the seated position)
should be approximately 1/3 of the screen’s height measured from the bot-
tom of the screen.
• Your Authorized DWIN Dealer or Custom Installer should be able to consider
all your home theater design needs and provide you with professional recom-
mendations to enhance your investment.
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Page 28
B. Mounting and Throw Distance Calculation
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Before starting the installation you will need to calculate the projector throw distance and the ceiling to top-of-picture offset. The throw distance and the precise
center of the screen are then used to determine the exact location for the physical
installation of the projector.
The TransVision™’s zoom lens allows for a wide range of throw distance op-
tions — the distance from the projector to the screen. For maximum flexibility in
adjustment we recommend that, where possible, the projector be installed in the
middle range of the possible distances. However, the unit may be installed at any
point within the allowable range.
• To obtain the minimum throw distance, multiply the screen width by 1.65.
• To obtain the maximum throw distance, multiply the screen width by 2.08.
C. Screen Offset
Screen offset is the distance between the top of the picture area of the screen and
the ceiling. This distance is important and it should be calculated before the screen
is installed to ensure proper positioning of the projector in relation to the screen.
Incorrect screen offset may cause image keystone distortion and cannot be compensated either with the mounting system or electronically. The TransVision™ 4 is
a 16:9 Projector and is designed to be used with a 16:9 screen.
• The screen offset is fixed and may be calculated from the following formula:
Offset = .081 x W +4.5”. The calculation includes DWIN’s 2 inch Ceiling Mount
Bracket.
• Please refer to our TransVision™ 4 Calculator, under the Customer Sup-
port section at www.dwin.com for assistance with calculating these
dimensions.
NOTE: The ceiling mounting system enables you to make small adjustments to
the vertical tilt without introducing visible keystone distortion.
For floor-mounted installations the picture offset is the distance between the
mounting surface of the projector and the bottom of the picture. In order to deliver
26
Page 29
pictures that are free of keystone distortion, be certain to calculate the offset dis-
tance before ordering screens and/or cabinetry. Although some adjustment range
is available in floor mounted systems by using the adjustable feet.
(2) PREPARING FOR CEILING MOUNT INSTALLATION
2A. Cable Installation
The TransVision™ 4 digital video processor sends a high definition video signal via
a DWIN-proprietary DVI cable. For easy installation in walls, the cable has a ¾” inch
round connector that connects to the front (lens side) of the projector.
DVI cables (with the ¾” round connector) are available from DWIN in 25, 35
and 50 foot lengths. A separately sold DVI Cable Extender box is also available to
support cable runs of up to 100-feet.
In new home theater construction, many installers choose to install the DWIN
DVI cable during the pre-wiring phase when beams and crawl spaces are readily
accessible. Cables can be ordered several months in advance for this purpose.
NOTE:
The DWIN DVI cable must be used to connect the projector and the
video processor. DWIN STRONGLY RECOMMENDS TO RUN THE DVI CABLES
THROUGH A 1-INCH OR LARGER DIAMETER CONDUIT. A CONVENTIONAL DVI
CABLE WILL NOT WORK. FURTHER, DUE TO SIGNAL-DEGRADATION ISSUES, A
CONVENTIONAL ‘GENDER CHANGER’ ADAPTOR IS NOT RECOMMENDED.
Do not coil, tightly bend or crimp the DVI cable; it may damage or short the
wires and compromise the shielding. Do not straddle staple the DVI cable. Doing
so may puncture the cable, damaging or shorting the wires and compromise the
shielding.
During installation inside walls, care should be taken to avoid excessive strain
which may damage to internal cable wires. When the DVI cable is being “pulled”
or “snaked” DWIN recommends that the snake be connected as far down the
length of the DVI cable as possible to prevent stretching damage to the cable or
the connector.
Further, the DVI connector is extremely delicate. Care should be taken to avoid
dropping the connector on hard surfaces to avoid damage.
To prevent interference, DWIN strongly recommends that the DVI cable not be
run in close proximity or tied to any AC power lines! DWIN strongly recommends
that the DVI cable be run through a dedicated (DVI cable only) conduit that meets
NEC or local electrical code requirements.
27
Page 30
2B. Ceiling Mount Preparation
Mounting Close to the Back Wall
CEILING
EXHAUST
DIGITAL INPUT
120 VAC
BACK WALL
24” MIN
INTAKE
Enclosed Ceiling Mount
ENCLOSURE
INTAKE
EXHAUST FANS
DIGITAL INPUT
120 VAC
Once the throw distance has been calculated and the screen installed, the next step
in the installation is to locate the precise mounting position of the projector.
The ceiling mount bracket must be aligned to the middle of the screen and
located as close as possible to an electrical source AND a support beam. If the
projector is not located properly, it is not possible to compensate for any resulting
“keystone” distortion in the projected image.
IMPORTANT NOTES:
1. Before proceeding further with the installation, make certain that video signal/
control wiring and AC power have been run to the projector location. Keep in
mind that the connections to the projector are at the back of the unit.
2. In rooms where the projector is mounted near a rear wall, be sure to allow adequate clearance for proper ventilation. Allow at least 24” of rear-facing clearance.
(See Figure 2). Improper ventilation can cause the TransVision™ projector to
overheat, shortening lamp life and reducing the reliability of electronic components. Projector failures due to overheating will invalidate the manufacturer’s
warranty.
3. When the unit is mounted inside a cabinet, be certain that an exhaust vent is
provided so that the hot air generated by the projector may be safely removed
from the cabinet. DO NOT RECIRCULATE AIR FROM WITHIN THE CABINET. Failure to properly design an enclosure will cause projector overheating, resulting
in premature lamp failure and wear of electronic components. See Figure 3
Figure 2
Figure 3
28
Page 31
2C. Ceiling Mount Installation and Projector Mounting
The optional ceiling mount kit (CMB) consists of three parts. Before beginning the
installation process, first identify each of the three parts of the mounting system
as shown in the pictures below.
NOTE: The ceiling must be capable of safely supporting the weight of the projector and mount, which is approximately 25 pounds.
B2
C2
A2
B1
A1
C1
Ceiling Bracket A
Ceiling Mount Kit
Ceiling Assembly C
Ceiling Bracket B
Do Not Remove Hex Nuts!
1. Disassemble the Ceiling Mount Kit by removing and saving the two rear hex
screws located on both sides of the Ceiling Mount Kit.
2. Loosen the middle two hex screws and slide out from the “L” shaped groove
brackets “A” and “B” as a unit.
3. On bracket “A”, remove and save all four hex head screws and separate bracket
“A” from bracket “B”.
29
Page 32
Ceiling Mount Kit Installation continued
4. Mount ceiling bracket “A” to the ceiling, making certain that the “FRONT” label
faces the screen.
5. Place bracket “B” inside bracket “A” and then secure the two pieces together
using the four hex head screws, making certain that the “FRONT” label faces
the screen.
6. Turn the projector upside down and place ceiling assembly C over the bottom
of the projector, with the “FRONT” label facing toward the lens. NOTE: DO NOT
ATTEMPT TO LOOSEN THE FIVE HEX NUTS ON THE CEILING ASSEMBLY “C”,
THEY ARE SEALED!
7. Use provided four 0.4” countersink screws to attach the ceiling assembly “C”
to the projector.
8. Raise the assembly “C” and the Projector as a unit and hang from bracket ”B” by
sliding two center side screws on bracket “B” into the “L” shaped groove at the
outer edges of the assembly “C” mounting bracket. Secure the two assemblies
together using the hex screws on the left and right sides of the projector.
The projector is now suspended from the ceiling mount bracket.
30
Page 33
2D. Connecting the TransVision™ 4 System
LED
A. Connect AC power receptacle to a non-switched 120 VAC outlet using the
power cord provided with the TransVision™ 4 system.
B. Connect the digital input to the TransVision™ 4 processor using the circular
connector of DVI cable.
NOTE: The TransVision™ 4 requires the use of a DWIN DVI cable between the
Projector and the Digital Video Processor to operate correctly !
C. The IR Receiver and the Power LED are located on top of the projector.
D. The POWER LED is a multi-purpose indicator:
• When the LED is dark the AC power to the unit is turned off.
• When the LED is flashing on and off, power is connected and the unit is
in the standby mode.
• When the LED is on the unit is powered on.
• When the LED is flashing fast, the projector lamp failed to ignite. The lamp
may have failed or overheated. In case the lamp is hot, wait approximately
1 minute to turn the unit on. If the lamp has failed, contact your DWIN
dealer or DWIN for a replacement.
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Page 34
(3) FINAL ADJUSTMENTS
After the physical mounting is complete, horizontal and vertical adjustments can
be made to center and align the projected image to the screen.
Before making these adjustments you should:
1. Turn the system On.
2. Adjust the zoom and focus. Use the On-Screen Menus to help refine focus.
3. Once on screen menus can be clearly viewed, go to Screen Setup menu.
4. Make the following horizontal and vertical adjustments to align the white field
pattern to the screen.
• To move image left or right, loosen both the C1 and C2 hex head screws on
ceiling bracket C. To shift the image to the left, tighten the hex screw on the
right side. To shift the image the to the right, tighten the hex screw on the left
side. Once desired position is obtained, tighten both screws.
• To level the projector front/back, loosen both the B1 and B2 hex head screws
on ceiling bracket B. Tilt/level projector to desired position and once desired
position is obtained, tighten all hex screws.
• To align image parallel to the screen, loosen the A1 and A2 hex head screws
on ceiling bracket A and level the projector. Once image is aligned, tighten all
four hex screws.
• To align image parallel to the screen, loosen the two hex screws on the front
and rear (A1/A2) of the ceiling bracket A and level the projector. Once image is
aligned, tighten all four hex screws.
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Page 35
Physical Dimensions — TransVision™ 4
2.0”
4.5”
11.0“
12.60“
4.50“
2.50“
4.50“
7.10“
AC Input & Circular Connector
Projector Bottom View
33
Page 36
DuoVision™ RS-232 Control
The RS-232 interface for the DuoVision™ System can be operated from any terminal, such as a Windows based PC running HyperTerminal.
Power Consumption Normal: 350 Watts Normal: 480 Watts
Dimensions WxHxD 49.56x 26.65 x 3.74 in 56.625 x 30 x 4.375 in
Weight 80 lbs 106 lbs
Cabinet Color Silver/Black
OPERATING CONDITIONS
Temperature 50° - 90° F / 10° - 32° C
Altitude 0 – 6,200 Feet
* Please note that all other (non-DVI) inputs on the display are inactive. Make all video source
connections to the digital video Processor only.
INCLUDED ACCESSORIES
• 3 Prong Power Cables for the DuoVision
Processor and for each Display
• Two IR/RF Remote Controls (URC-100)
• IR Expander MRF-100
• Owner’s Manual
™
OPTIONAL ACCESSORIES
• Replacement Lamp (TV4-Lamp)
• Ceiling Mount Kit Part (CMB-2/3)
• 19 inch Rack-mount Kit for Controller (RACK-1)
• DVI Cables 25, 35, and 50 Foot Lengths (DVI-
R-xx)
• DVI Cable Extender (CE-1)
• 2 Foot DVI Adapter (DVI-R-2)
• Fixed 0 or 5 Degree Tilt Wall Mount
(Fixed WMB)
• Adjustable 15 Degree Tilt Wall Mount (Tilt
WMB)
37
Page 40
Limited Warranty Plasmaimage™ HD Series
and Plasmaimage™ PRO Series Displays
This warranty applies only to the first person or entity that purchases the Plasmaimage™ HD-Series or Plasmaimage™ PRO Series for personal or business use.
The warranty period is:
• One year from the date of the first customer purchase for Parts and Labor
and PDP (Plasma Display Panel).
DWIN Electronics shall not be liable or in any way responsible for any inci-
dental or consequential damages of any kind. This warranty covers all defects in
material and workmanship when shipped in its original container, with the fol-
lowing specific exceptions. These are:
• damage to or deterioration of any accessory or decorative surface;
• damage caused by improper installation or adjustment;
• damage caused by accident, unreasonable use or neglect;
• damage from failure to follow instructions contained in your operating in
structions;
• damage from the performance of repairs by someone not authorized by
DWIN Electronics;
• any unit on which the serial number has been effaced, modified, or • dam-
age occurring during shipment;
• units which have been altered or modified in design, appearance or construc-
tion, and;
• phosphor burn.
This limited warranty covers only the actual defects within the PRODUCT itself,
and DOES NOT cover the costs of installation or removal from a fixed installa-
tion, normal set-up or adjustments, claims based on any misrepresentation by
the seller, or performance variations resulting from installation related circum-
stance such as signal quality, AC power or incompatibilities with display devices
or computer software.
-
Plasma Pixel Standards:
This warranty specifies the acceptable pixel defect standards of the Plasma Display
Panel of the Plasmaimage™ for warranty coverage.
Definition of Pixel Defect:
• Dark Pixel: A dark pixel is a single pixel that is always OFF.
• Bright Pixel: A bright pixel is a single pixel that is always ON.
• Unstable Pixel: An unstable pixel is a single pixel that does not function in
sequence with parameters loaded into memory. The unstable pixel appears
to be flickering asynchronously with the image.
Acceptable Criteria:
• Dark Pixels 10 and less.
• Bright Pixels 3 and less.
• Unstable Pixels 3 and less.
• Total number of Pixel Defects 12 and less.
38
Page 41
Plasmaimage™ Repair Procedure:
DWIN Electronics will, at its option, either repair or replace the defect, or replace
the defective product or part thereof at no charge to the owner for parts and
labor covered by this limited warranty. This limited warranty does not include
in-home service.
In the case DWIN Electronics’ decides that the product requires factory service,
you must obtain a return merchandise authorization.
You are responsible for shipping charges incurred in getting your product to
the factory. We will pay the return shipping charges (ground carrier) if the repairs
are covered by warranty. Please save the original shipping materials. A charge
will be made for additional shipping materials.
If a unit is examined which is not in need of repair, DWIN Electronics will charge
a diagnostic fee for the examination of the video product and return shipping via
ground carrier.
All requests for factory service and/or return merchandise authorization should
be forwarded to:
SERVICE DEPARTMENT
DWIN Electronics, Inc.
710 North Mariposa Street, Burbank CA 91506
Tel: ( 818 ) 239–1500 Ext 106
Fax: ( 818 ) 239–1506
E-mail: techsupport@dwin.com
NOTE: You will need to present the original bill of sale to establish the
date of purchase.
Limited Warranty – Projector Lamps
DuoVision™ lamps are rated for up to 2,000 hours of use during which the lamp
brightness may drop to 50 percent of the original brightness.
Actual projector lamp service life varies greatly depending upon several factors
such as duration of each projector session, frequency of on/off switching, environ-
mental conditions, presence of adequate projector ventilation, etc. The specified
2000 hour lamp life rating is not guaranteed in any way.
DWIN warrants its projector lamps for 90 days from the original date of con-
sumer purchase.
DWIN Electronics shall not be liable or in any way responsible for any incidental
or consequential damages of any kind.
This warranty covers all defects in lamp material and workmanship for 90 days
from the date of lamp or projector purchase with the following specific exceptions.
These are:
• damage caused by improper installation or adjustment;
• damage caused by accident, unreasonable use or neglect, specifically if the
projector is overheated due to an improperly ventilated cabinet or secondary
enclosure;
39
Page 42
• damage from failure to follow instructions contained in your operating
instructions;
• damage from the performance of repairs by someone not authorized by DWIN
Electronics;
• any unit on which the serial number has been effaced, modified, or
removed;
• any failed lamp with a serial number that does not match the serial number
associated with the projector;
• any failed replacement lamp with a serial number that does not match the
serial number of the replacement lamp;
• damage occurring during shipment; and
• units which have been altered or modified in design, appearance or
construction.
To make a warranty claim on any lamp, you must contact DWIN Electronics and
purchase a lamp using a credit card, check or money order:
SERVICE DEPARTMENT
DWIN Electronics, Inc.
710 North Mariposa St., Burbank, CA 91506
Tel: (818) 239 – 1500, Fax: (818) 239 – 1506
Warranty Procedure for Replacement Lamps
To receive a replacement lamp, even under warranty claims, you must purchase
a replacement lamp from DWIN Electronics.
If the projector lamp failed within 90 days of purchase you are entitled to make
a warranty claim. To make a claim, you must return the failed lamp to DWIN for
inspection and provide a copy of your original receipt. The serial number on the
failed lamp must match the serial number on file with DWIN and you will receive
a refund of your purchase price, either as a credit to your credit card bill or as a
check. Credits or checks will be issued within 30-days from when the lamp was
received for inspection.
40
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