DVTEL ioimage CP-2202-361P/N User And Installation Manual

CP-2202-361P/N

User and Installation Guide

April 2013

The contents of this guide may

not be reproduced or reprinted

in whole or in part without the

express written permission of

DVTEL, INC.

DVTEL INC.

65 Challenger Road

Ridgefield Park, NJ 07660

Document Information

i

Table of Contents

1 Document Information ....................................................................................................................... iii

2 Introduction ........................................................................................................................................1

2.1 Features ................................................................................................................................................ 1

2.2 Package Contents ................................................................................................................................. 2

3 Camera Dimensions, Settings and Wiring .............................................................................................4

3.1 Camera Dimensions .............................................................................................................................. 4

3.2 Camera Switch Settings ........................................................................................................................ 4

3.2.1 Communication Dip Switch Settings ................................................................................................. 5

3.2.2 Camera Control Protocol Switch ....................................................................................................... 5

3.2.3 Camera ID Setting ............................................................................................................................. 5

3.3 Camera Wiring ...................................................................................................................................... 6

3.3.1 Power Connector .............................................................................................................................. 7

3.3.2 Video Output..................................................................................................................................... 7

3.3.3 RS-485 Control Line Connection to the Encoder .............................................................................. 7

4 Installation and Mounting ...................................................................................................................8

4.1 Preparation ........................................................................................................................................... 8

4.2 Mounting Instructions .......................................................................................................................... 8

4.2.1 Ceiling Mounting ............................................................................................................................... 9

4.2.2 Wall Mounting ................................................................................................................................ 12

4.2.3 Corner Mounting ............................................................................................................................ 15

4.2.4 Pole Mounting................................................................................................................................. 18

5 Configuration and Operation ............................................................................................................. 22

5.1 Configuring Network Settings............................................................................................................. 22

5.2 Introduction to Setting up the Camera .............................................................................................. 22

5.3 On-Screen Display Menu Tree ............................................................................................................ 24

5.4 On-Screen Display Control Buttons .................................................................................................... 28

5.5 Configuring Camera Settings .............................................................................................................. 29

5.5.1 Main Page 1 .................................................................................................................................... 29

5.5.2 Main Page 2 .................................................................................................................................... 38

5.5.3 Main Page 3 .................................................................................................................................... 41

Appendix ................................................................................................................................................ 45

A.1. Technical Specifications ...................................................................................................................... 46

A.2. Mounting Accessories ........................................................................................................................ 48

A.3. Troubleshooting ................................................................................................................................. 51

Contacting DVTEL .................................................................................................................................... 53

CP-2202-361P/N User and Installation Guide

ii

List of Figures

Figure 1 - XPVA-10D/100D Package Contents .................................................................................. 2

Figure 2 - Camera Dimensions ........................................................................................................... 4

Figure 3 - Camera Switch Settings ..................................................................................................... 4

Figure 4 - Camera Dip Switch Settings ............................................................................................... 5

Figure 5 - Camera ID Setting .............................................................................................................. 5

Figure 6 - 22-Pin Connector on Camera ............................................................................................. 6

Figure 7 - System Cable Wiring .......................................................................................................... 6

Figure 8 - Straight Tube + Outdoor Mount Kit ..................................................................................... 9

Figure 9 - Outdoor Mount Kit ............................................................................................................ 10

Figure 10 - Swan Tube Mounting ..................................................................................................... 10

Figure 11 - Outdoor Mount Kit .......................................................................................................... 11

Figure 12 - Compact Pendant Mount + Outdoor Mount Kit ............................................................... 12

Figure 13 - Wall Box Mount + Compact Pendant Mount + Outdoor Mount Kit .................................. 14

Figure 14 - Corner Standard/Mini Mounting Plate + Compact Pendant Mount + Outdoor Mount Kit . 15

Figure 15 - Corner Thin/Wide Box + Compact Pendant Mount + Outdoor Mount Kit ........................ 17

Figure 16 - Pole Thin/Wide Direct Mounting + Standard Pendant Mount + Outdoor Mount Kit ......... 18

Figure 17 - Pole Thin/Wide Box + Compact Pendant Mount + Outdoor Mount Kit ............................ 20

Figure 18 - Camera Setup Window .................................................................................................. 23

Figure 19 - Main Page OSD Overlay on Camera Setup Window ...................................................... 23

Document Information

iii

1 Document Information

Document Scope and Purpose

The purpose of this document is to provide instructions and installation procedures for physically connecting
the ioimage CP-2202-361P/N PTZ camera. After completing the physical installation, additional setup and
configurations are required before PTZ tracking can commence.

For information on the unit setup and configuration, refer to the XPVA-10D/100D Installation Guide.

Note:

This document is intended for use by technical users who have a basic understanding of CCTV
camera/video equipment and LAN/WAN network connections.

Warning:

Installation must follow safety, standards, and electrical codes as well as the laws that apply
where the units are being installed.

Proprietary Rights and Non-Disclosure

This manual is delivered subject to the following restrictions and conditions:

 This document contains proprietary information belonging to DVTEL, Inc. This information is

supplied solely for the purpose of assisting explicitly the licensee of the DVTEL units.

 No part of this document contents may be used for any other purpose, disclosed to any

third party or reproduced by any means, electronic or mechanical, without the express prior
written permission of DVTEL, Inc.

Trademarks and Copyrights

This manual and its contents herein are owned by DVTEL, Inc. All rights reserved.

DVTEL, the DVTEL logo, ioimage, the ioimage logo, ioimage analytics, ioibox, ioicam, ioiware, ioiware command
center, ioiware setup, CP-2202-361P/N, IOI-XTRK-10D, IOI-XTRK-100D, trk1, trk10d, trk100, trk100d, trk-101,
trk200, trk4000d, trk8000, mmp100dn, sc1dn-A, XPVA-10D, and XPVA-100D are trademarks of DVTEL, Inc.

Products and trademarks mentioned herein are for identification purposes only and may be registered
trademarks of their respective companies.

DVTEL, Inc. makes no representations whatsoever about any other products or trademarks mentioned in the
manual.

This manual and its contents herein are owned by DVTEL, Inc.

2013 © DVTEL, Inc. All rights reserved

CP-2202-361P/N User and Installation Guide

iv

Disclaimer

Users of DVTEL products accept full responsibility for ensuring the suitability and considering the role of the
product detection capabilities and their limitation as they apply to their unique site requirements.

DVTEL, Inc. and its agents make no guarantees or warranties to the suitability for the users’ intended use.
DVTEL, Inc. accepts no responsibility for improper use or incomplete security and safety measures.

Failure in part or in whole of the installer, owner, or user in any way to follow the prescribed procedures or to
heed WARNINGS and CAUTIONS shall absolve DVTEL, Inc. and its agents from any resulting liability.

Specifications and information in this guide are subject to change without notice.

Document Conventions

WARNING and CAUTION notes are distributed throughout this document, whenever applicable, to alert you of
potentially hazardous situations. These may be hazards associated with a task or a procedure you are carrying
out or are about to carry out.

The following document conventions are used throughout this manual:

A Warning is a precautionary message that indicates a procedure or condition where there are
potential hazards of personal injury or death.

A Caution is a precautionary message that indicates a procedure or condition where there are
potential hazards of permanent damage to the equipment and or loss of data.

A Note is useful information to prevent problems, help with successful installation, or to provide
additional understanding of the products and installation.

A Tip is information and best practices that are useful or provide some benefit for installation
and use of ioimage products.

General Cautions and Warnings

This section contains information that indicates a procedure or condition where there are potential hazards.
These may be hazards associated with a task or procedure a user is carrying out or about to carry out.
WARNINGS and CAUTIONS are distributed throughout this document, whenever applicable, to alert the user of
potentially hazardous situations.

SAVE ALL SAFETY AND OPERATING INSTRUCTIONS FOR FUTURE USE.

Although the unit is designed and manufactured in compliance with all applicable safety standards, certain
hazards are present during the installation of this equipment.

To help ensure safety and to help reduce risk of injury or damage, observe the following:

Document Information

v

Warning:

1. Do not disassemble the camera or remove screws. There are no user serviceable

parts inside the unit.

2. The unit cover is an essential part of the product. Do not open or remove this cover.

Never operate the unit without the cover in place. Operating the unit without the cover in
place poses a risk of fire and shock hazards.

3. Only qualified trained personnel should service and repair this equipment.

4. Observe local codes and laws and ensure that installation and operation are in

accordance with fire, security and safety standards.

Electrical Safety Notice and Warnings

Warning:

1. Read the installation instructions before you connect the unit to a power source.

2. Electrical safety should always be observed. All electrical connections must be

performed by a certified electrician.

3. Use the supplied power supply and protect against static electricity, ground

faults and power surges.

4. The unit uses a three-wire power cord to make sure that the product is properly

grounded when in use. The plug on this cord will only fit into a grounding-type outlet.
This is a safety feature. If the intended power outlet does not support three prongs, one
of which is a ground, contact an electrician to install the appropriate outlet. NEVER
remove or otherwise attempt to bypass the ground pin of the power cord. Do not
operate the unit in the absence of a suitably installed ground conductor.

5. If you use an extension cord with this system, make sure that the total ampere rating on

the products plugged into the extension cord does not exceed the extension cord ampere
rating.

6. To avoid possible shock hazards or damaging the unit, assure that the positive and

negative of the power leads are properly connected to the terminal block connector
before plugging it into the unit or turning on the power source.

7. In the following situations, the electric power should be turned off immediately and

appropriate repairs, replacements or remedies should be taken if:

 The power line or plug is damaged, frayed or shows heavy wear.
 The unit has been physically crushed or deformed.
 The unit has been exposed to water.
 The unit has been exposed to, or shows signs of damage from, fire, intense

heat, heavy smoke, fumes, or vapors.

 Electrical connections of the unit become abnormally hot or generate

smoke.

 The unit has been dropped, damaged or shows signs of loose internal parts.
 The unit does not operate properly.

CP-2202-361P/N User and Installation Guide

vi

Caution:

To avoid damage from overheating or unit failure, assure that there is sufficient temperature
regulation to support the unit’s requirements (cooling/heating). Operating temperature should be
maintained within -40° to 122°F (-40° to 50°C), with no more than 80% non-condensing humidity.

Minimizing EMI and RFI

When wires run for a significant distance in an electromagnetic field, electromagnetic interference (EMI) can
occur .Strong EMI (e.g. lightning or radio transmitters) can destroy the units and can pose an electrical hazard
by conducting power through lines and into the system. Poor quality or worn wiring can result in radio
frequency interference (RFI). To minimize the effects of EMI and RFI, consult your reseller.

Site Preparation

There are several requirements that should be properly addressed prior to installation at the site. The following
specifications are requirements for proper installation and operation of the unit:

 Ambient Environment Conditions: Avoid positioning the unit near heaters or heating system

outputs. Avoid exposure to direct sunlight. Use proper maintenance to ensure that the unit is
free from dust, dirt, smoke, particles, chemicals, smoke, water or water condensation, and
exposure to EMI.

 Accessibility: The location used should allow easy access to unit connections and cables.
 Safety: Cables and electrical cords should be routed in a manner that prevents safety hazards,

such as from tripping, wire fraying, overheating, etc. Ensure that nothing rests on the unit’s

cables or power cords.

 Ample Air Circulation: Leave enough space around the unit to allow free air circulation.
 Cabling Considerations: Units should be placed in locations that are optimal for the type of

video cabling used between the unit and the cameras and external devices. Using a cable

longer than the manufacturer’s specifications for optimal video signal may result in

degradation of color and video parameters.

 Physical Security: The unit provides threat detection for physical security systems. In order to

ensure that the unit cannot be disabled or tampered with, the system should be installed with
security measures regarding physical access by trusted and un-trusted parties.

 Network Security: The unit transmits over IP to security personnel for video surveillance.

Proper network security measures should be in place to ensure networks remain operating
and free from malicious interference. The unit is intended for installation on the backbone of a
trusted network.

 Electrostatic Safeguards: The unit as well as other equipment connected to it (relay outputs,

alarm inputs, racks, carpeting, etc) shall be properly grounded to prevent electrostatic
discharge.

The physical installation of the unit is the first phase of making the unit operational in a security plan. The goal
is to physically place the unit, connect it to other devices in the system, and to establish network connectivity.
When finished with the physical installation, refer to the HTML Edition Units User’s Guide to complete the
second phase of installation, which is the setup and configuration of the unit.

Introduction

1

2 Introduction

The CP-2202-361P/N is an outdoor dome PTZ camera with 36x optical zoom and 12x digital zoom.
The camera’s f/1.6 to f/3.8 aperture lens has a focal length of 3.4 mm-122.2 mm and utilizes a Sony
¼ inch CCD sensor.

The CP-2202-361P/N pan, tilt and zoom functionality includes proportional pan and tilt, 360°
continuous pan travel with auto-flip, and tilt travel from -10° to 190°. The camera supports 256
presets, of which up to 32 can be used with analytics (depending on analytic settings).

Two models are available:

 CP-2202-361P for PAL TV systems
 CP-2202-361N for NTSC TV systems

The camera is provided together with either the IOI-XTRK-10D or IOI-XTRK-100D encoder in one of
the following assemblies:

System Model

Camera and Encoder Model

XPVA-10D-P

CP-2202-361P PTZ Camera and IOI-XTRK-10D

XPVA-10D-N

CP-2202-361N PTZ Camera and IOI-XTRK-10D

XPVA-100D-P

CP-2202-361P PTZ Camera and IOI-XTRK-100D

XPVA-100D-N

CP-2202-361N PTZ Camera and IOI-XTRK-100D

The camera is configured via the encoder’s web interface. It can be managed by DVTEL’s Latitude

Video Management System, as well as by the encoder.

2.1 Features

Following are key features of the CP-2202-361P/N PTZ camera when operated with the IOI-XTRK­10D and IOI-XTRK-100D encoders:

 Sony ¼ inch CCD sensor

 36x optical zoom

 4x digital zoom

 650 TVL (PAL/NTSC)

horizontal resolution

 570k (PAL)/480k (NTSC)

effective pixels

 f/1.6 to f/3.8 aperture lens

 3.4 mm-122.2 mm focal

length

 0.1 Lux (color)/0.01 Lux

(B/W) minimum illumination

 360° continuous pan travel

 -10° to 190° tilt travel

 1.7° to 55° horizontal angle

of view

 Proportional pan and tilt
 Up to 32 presets

 Image inverse

 Automatic Gain Control

 Backlight compensation

 2D/3D noise reduction

 Wide Dynamic Range and

ATW

 White balance

 Removable IR cut filter

(Day/Night)

 Iris control
 Built-in camera heater

 24VAC power supply

 RS-485 communication

 IP 66 vandal-proof

enclosure

CP-2202-361P/N User and Installation Guide

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2.2 Package Contents

Verify that the camera package contains the items listed below. If any item is missing or has defects,
do NOT install or operate the product. Contact your reseller or installer for assistance.

Dome Camera with

Outdoor Mount Kit

System Cable

Lubricant

Waterproof Rubber

M3 Standard Screw (x 1)

M3 Security Screw (x 1)

M5 Standard Screw (x 1)

M5 Security Screw (x 1)

Security Torx

Optical Cover

Quick Guide

CD (Documentation)

Figure 1 - XPVA-10D/100D Package Contents

Introduction

3

Note:

The following items are NOT provided with the camera, but are required for installation:

 24VAC, 100VA power supply (DVTEL CX-PRWR-241 or equivalent)
 75-ohm video coax cable with two female BNC connectors
 Camera mounting accessories (see A.2 Mounting Accessories)
 Cabling for RS-485 connection to the encoder:

 For IOI-XTRK-10D: 24 AWG two-wire cable
 For IOI-XTRK-100D: 24 AWG two-wire cable with RJ45 connector

Related Documentation:

 XPVA-10D/100D Installation Guide
 IOI-XTRK-10D Installation Manual
 IOI-XTRK-100D Installation Manual
 HTML Edition Units User’s Guide

CP-2202-361P/N User and Installation Guide

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3 Camera Dimensions, Settings and Wiring

This chapter provides the camera dimensions, switch settings, and wiring for reference before
installation.

3.1 Camera Dimensions

The camera’s dimensions (with the sunshield installed) are shown below.

Top View

Side View

Figure 2 - Camera Dimensions

3.2 Camera Switch Settings

The camera includes several configuration switches that are located on the CP-2202-361P/N PTZ
camera’s underside, as shown in the diagram below.

Figure 3 - Camera Switch Settings

Verify that the factory default switch settings are set according to the following section.

Camera Dimensions, Settings and Wiring

5

3.2.1 Communication Dip Switch Settings

Factory default settings for the communication dip switches are as follows:

Communication Switch

SW 1

RS-485 Setting

SW 2

SW 3

Termination

SW 4

Reserved

SW 5

Factory Default Reset

SW 6

Reserved

Figure 4 - Camera Dip Switch Settings

Switches 1 and 2 are used to set the communication protocol. The factory default setting is half­duplex (both switches in the ON position). Do NOT change this setting.

Note:

Verify that the encoder is also set to half-duplex communication.

Do NOT change the setting of switches 3, 4, and 6.

Switch 5 is used to reset factory defaults. Verify that this is set to OFF. Factory default settings can
be reset in the field using either the web interface or by manually moving Switch 5.

Note:

1. If you perform a factory default from the web interface, switch 5 can be in the

OFF position.

2. To reset factory defaults without a PC, unplug the power, set switch 5 to ON,

and reconnect the power. The camera resets itself. Unplug the power. Set
switch 5 to OFF and reconnect the power.

3.2.2 Camera Control Protocol Switch

Verify that the camera control protocol switch is preset to 12 in order to operate with the DVTEL
XPVA assembly. This setting should not be changed.

3.2.3 Camera ID Setting

Verify that the Camera ID default setting is 001.

Figure 5 - Camera ID Setting

CP-2202-361P/N User and Installation Guide

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Note:

Verify that the encoder is also set to half-duplex communication.

3.3 Camera Wiring

The camera is shipped with a system cable that includes a 22-pin connector for attaching the camera
to a power supply, the video input on the encoder, and the RS-485 port on the encoder. Attach the
connector to the camera, as illustrated below:

Figure 6 - 22-Pin Connector on Camera

The system cable wiring is as follows:

Figure 7 - System Cable Wiring

Camera Dimensions, Settings and Wiring

7

3.3.1 Power Connector

The power output cable from the camera is supplied with a 3-pin power connector. Be sure that the
wires are properly inserted in the connector according to the following pin-out:

To power-up the camera

1. Attach the connector a 3-pin female connector on the power supply.

2. Connect the power supply to the mains.

3.3.2 Video Output

The camera’s System Cable includes a 75-ohm coaxial cable with a BNC connector that attaches the
camera’s video output to the encoder’s video input.

To connect the IOI-XTRK-100D encoder to the camera’s video output

1. Attach a 75Ω coax cable with female BNC connectors to the VIDEO IN connector on the

encoder front panel.

2. Attach the other end of the cable to the male BNC connector on the System Cable.

3.3.3 RS-485 Control Line Connection to the Encoder

The camera communicates with the IOI-XTRK-10D or IOI-XTRK-100D encoder via an RS-485
connection. Refer to the IOI-XTRK-10D Installation Manual or IOI-XTRK-100D Installation Manual for
instructions how to connect the camera’s RS-485 control lines to the encoder.

Pin

Definition

1

AC 24-

2

Ground

3

AC 24+

CP-2202-361P/N User and Installation Guide

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4 Installation and Mounting

Follow the instructions below for outdoor installation and mounting the CP-2202-361P/N outdoor
dome camera.

4.1 Preparation

Read the instructions in this chapter thoroughly before installing the camera. Following are
additional considerations for outdoor installation:

 Be sure not to expose the camera head to strong sunlight, which could cause the camera

to overheat.

 Always use weatherproof equipment, such as boxes, receptacles, connectors, etc.
 For electrical wiring, use the properly rated sheathed cables for conditions to which the

cable will be exposed (for example, moisture, heat, UV, physical requirements, etc.).

 Plan ahead to determine where to install infrastructure weatherproof equipment.

Whenever possible, ground components to an outdoor ground.

 Use best security practices to design and maintain secured camera access,

communications infrastructure, tamper-proof outdoor boxes, etc.

 All electrical work must be performed in accordance with local regulatory requirements.

4.2 Mounting Instructions

There are four methods to mount the PTZ camera:

 Ceiling Mounting (page 9)
 Wall Mounting (page 12)
 Corner Mounting (page 15)
 Pole Mounting (page 18)

Within each method there may be several mounting types available as optional packages. See

Mounting Accessories (page 48).

Installation and Mounting

9

4.2.1 Ceiling Mounting

Ceiling mount methods covered in this section include:

 Straight Tube Mounting
 Swan Tube Mounting

Straight Tube Mounting 4.2.1.1

The Straight Tube is available in two lengths: 25 cm (1 inch) and 50 cm (2 inches).

Figure 8 - Straight Tube + Outdoor Mount Kit

Items Needed:

 Outdoor Mounting Kit (standard with outdoor cameras)
 Straight Tube Mounting package (DVTEL Camera Mounting Option available

separately)

 Screws and screw anchors for fixing the Straight Tube onto the ceiling (not

provided)

 M5 Standard/Security Screw (supplied)

Straight Tube Mounting Package Contents:

 M8x12 screw x 1
 Spring washer-8 x 1
 Pendant tube washer x 1
 Waterproof rubber gasket x 1

Tools Required:

 Drill
 Phillips and flat-head screw drivers

To install the Straight Tube Mount

1. Ensure that the ceiling can support the weight of the camera and Straight Tube.

2. Cut a cable access hole in the ceiling.

CP-2202-361P/N User and Installation Guide

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3. Attach the Straight Tube to the ceiling with the appropriate screws and screw anchors

(not provided).

4. Attach the waterproof gasket to the Straight Tube.

5. Thread the cables through the Straight Tube and the Outdoor Mount Kit.

6. After threading the cables, block the entry hole with the supplied sponge to prevent

insects from entering.

7. Attach the Outdoor Mount Kit to the Straight Tube with the supplied screws and

washers.

8. Adjust the waterproof gasket to the joint.

9. Connect the cables to the camera.

10. Secure the camera to the Outdoor Mount Kit.

 Ensure the camera is fixed completely, and that the thread holes on the

camera’s fixing plate and the Mount Kit are aligned.

 Screw the supplied M5 standard screw/security screw as shown in the

figure below.

Figure 9 - Outdoor Mount Kit

Swan Tube Mounting (Roof Mount) 4.2.1.2

Figure 10 - Swan Tube Mounting

Items Needed:

 Outdoor Mounting Kit (standard with outdoor cameras)
 Swan Tube Mount package (DVTEL Camera Mounting Option available separately)
 Screws and screw anchors for fixing the Swan Tube onto the floor (not provided)
 M5 Standard/Security Screw (supplied)

Installation and Mounting

11

Swan Tube Mounting Package Contents:

 M8x12 screw x 1
 Spring washer-8 x 1
 Pendant tube washer x 1
 Rubber Washer-8 x 1
 Waterproof rubber gasket x 1
 Sponge x 2

Tools Required:

 Drill
 Phillips and flat-head screw drivers

To install the Swan Tube Mount

1. Attach the Swan Tube to the floor using the appropriate screws and screw anchors (not

provided).

2. Attach the waterproof gasket to the Swan Tube.

3. Thread the cables through the Swan Tube and the Outdoor Mount Kit.

4. Attach the Outdoor Mount Kit to the Swan Tube using the supplied screws and washers.

5. Adjust the waterproof gasket to the joint.

6. Connect the cables to the camera.

7. Secure the camera to the Outdoor Mount Kit.

 Ensure the camera is fixed completely, and that the thread holes on the

camera’s fixing plate and the Mount Kit are aligned.

 Screw in the supplied M5 standard screw/security screw as shown in the

figure below.

Figure 11 - Outdoor Mount Kit

CP-2202-361P/N User and Installation Guide

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4.2.2 Wall Mounting

Wall mount methods covered in this section include:

 Compact Pendant Mounting
 Wall Box Mounting

Compact Pendant Mount 4.2.2.1

Figure 12 - Compact Pendant Mount + Outdoor Mount Kit

Items Needed:

 Outdoor Mount Kit (standard with outdoor cameras)
 Compact Pendant Mounting package (DVTEL Camera Mounting Option available

separately)

 Screws and screw anchors for fixing the Standard or Compact Pendant Mount (not

provided)

 M5 Standard/Security Screw (supplied)

Standard or Compact Pendant Mounting Package Contents:

 M8x12 screw x 1
 Rubber washer-8 x 1
 Spring washer-8 x 1
 Pendant tube washer x 1
 Waterproof rubber gasket x 1
 Sponge x 2

Tools Required:

 Drill
 Phillips and flat-head screw drivers

Installation and Mounting

13

To install the Standard or Compact Pendant Mount

1. Cut a cable access hole in the wall. If desired, cables can also be threaded through the

Cable Entry Board on the Mounting Plate.

2. Attach the Standard or Compact Pendant Mount to the wall using the appropriate

screws and screw anchors (not provided).

3. Attach the waterproof gasket to the Pendant Mount.

4. Thread the cables through the Pendant Mount.

5. After threading the cables, block the entry hole with the supplied sponge to prevent

insects from entering. The sponge can be placed in one of two ways.

6. Thread the cables through the Outdoor Mount Kit and attach the Mount Kit to the

Pendant Mount using the supplied screws and washers.

7. Adjust the waterproof gasket to the joint.

8. Connect the cables to the camera.

9. Secure the camera to the Outdoor Mount Kit.

 Ensure the camera is fixed completely, and that the thread holes on the

camera’s fixing plate and the Mount Kit are aligned.

 Screw in the supplied screw and washer.

CP-2202-361P/N User and Installation Guide

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Wall Box Mounting 4.2.2.2

Figure 13 - Wall Box Mount + Compact Pendant Mount + Outdoor Mount Kit

The Wall Box Mount must be used in conjunction with the Compact Pendant Mount.

Items Needed:

 Outdoor Mount Kit (standard with outdoor cameras)
 Compact Pendant Mount package (DVTEL Camera Mounting Option available

separately)

 Wall Box Mount package (DVTEL Camera Mounting Option available separately)
 Screws and screw anchors for fixing the Wall Box Mount (not provided)
 M5 Standard/Security Screw (supplied)

Wall Box Mounting Package Contents:

 M8x16 screw x 4
 Spring washer-8 x 4
 Washer-8 x 4
 Waterproof rubber gasket x 1
 Sponge x 2

Tools Required:

 Drill
 Phillips and flat-head screw drivers

To install the Compact Pendant Mount with Wall Box Mount

1. Cut a cable access hole in the wall.

2. Attach the Wall Box Mount to the wall using the appropriate screws and screw anchors

(not provided).

3. Thread the cables through the Wall Box Mount.

4. Attach the Compact Pendant Mount to the Wall Box Mount using the supplied screws

and washers.

Installation and Mounting

15

5. Thread the cables through the Standard/Compact Pendant Mount with the cables

coming out of the Pendant Mount’s outlet.

6. Attach the waterproof gasket to the Pendant Mount.

7. After threading the cables, block the entry hole with the supplied sponge to prevent

insects from entering. The sponge can be placed in one of two ways.

8. Thread the cables through the Outdoor Mount Kit and attach the Mount Kit to the

Compact Pendant Mount using the supplied screws and washers.

9. Adjust the waterproof gasket to the joint.

10. Connect the cables to the camera.

11. Secure the camera to the Outdoor Mount Kit.

 Ensure the camera is fixed completely, and that the thread holes on the

camera’s fixing plate and the Mount Kit are aligned.

 Screw in the supplied screw and washer.

4.2.3 Corner Mounting

Corner mounting methods covered in this section include:

 Corner Standard Mounting Plate/Corner Plate Mini
 Corner Thin/Wide Box Mounting

Corner Standard Mounting Plate/Corner Plate Mini 4.2.3.1

Figure 14 - Corner Standard/Mini Mounting Plate + Compact Pendant Mount + Outdoor Mount Kit

The Corner Standard Mounting/Corner Plate Mini must be used in conjunction with the Compact
Pendant Mount.

CP-2202-361P/N User and Installation Guide

16

Items Needed:

 Outdoor Mount Kit (standard with outdoor cameras)
 Compact Pendant Mount package (DVTEL Camera Mounting Option available separately)
 Corner Standard Mounting Plate/Corner Plate Mini package (DVTEL Camera

Mounting Option available separately)

 Screws and screw anchors for fixing the Corner Mounting Plate (not provided)
 M5 Standard/Security Screw (supplied)

Corner Standard Mounting Package Contents:

 M8x16 screw x 4
 Spring washer-8 x 4
 Washer-8 x 4
 M8 Nut x 4
 Waterproof rubber gasket x 1
 Sponge x 2

Tools Required:

 Drill
 Phillips and flat-head screw drivers

To install the Compact Pendant Mount with Corner Standard Mounting/Corner Mini Mount

1. Cut a cable access hole in the wall.

2. Attach the Corner Mounting Plate to the wall using the appropriate screws and screw

anchors (not provided).

3. Thread the cables through the Corner Mounting Plate.

4. Attach the Compact Pendant Mount to the Corner Mount using the supplied screws and

washers.

5. Thread the cables through the Compact Pendant Mount with the cables coming out of

the Pendant Mount’s outlet.

6. Attach the waterproof gasket to the Pendant Mount.

7. After threading the cables, block the entry hole with the supplied sponge to prevent

insects from entering

8. Thread the cables through the Outdoor Mount Kit and attach the Mount Kit to the

Compact Pendant Mount using the supplied screws and washers.

9. Adjust the waterproof gasket to the joint.

10. Connect the cables to the camera.

11. Secure the camera to the Outdoor Mount Kit.

 Ensure the camera is fixed completely, and that the thread holes on the

camera’s fixing plate and the Mount Kit are aligned.

 Screw in the supplied screw and washer.

Installation and Mounting

17

Corner Thin/Wide Box Mounting 4.2.3.2

Figure 15 - Corner Thin/Wide Box + Compact Pendant Mount + Outdoor Mount Kit

The Corner Thin/Wide Box Mount must be used in conjunction with the Compact Pendant Mount.

Items Needed:

 Outdoor Mount Kit (standard with outdoor cameras)
 Compact Pendant Mount package (DVTEL Camera Mounting Option available

separately)

 Corner Thin/Wide Box Mount package (DVTEL Camera Mounting Option available

separately)

 Waterproof rubber screws and screw anchors for fixing the Corner Thin/Wide Box

(not provided)

 M5 Standard/Security Screw (supplied)

Wall Box Mounting Package Contents:

 M8x16 screw x 4
 Spring washer-8 x 4
 Washer-8 x 4
 Waterproof rubber gasket x 1
 Sponge x 2

Tools Required:

 Drill
 Phillips and flat-head screw drivers

To install the Standard/Compact Pendant Mount with Corner Thin/Wide Box Mount

1. Cut a cable access hole in the wall.

2. Attach the Corner Thin/Wide Box to the wall using the appropriate screws and screw

anchors (not provided).

3. Thread the cables through the Corner Thin/Wide Box.

CP-2202-361P/N User and Installation Guide

18

4. Attach the Standard/Compact Pendant Mount to the Corner Thin/Wide Box using the

supplied screws and washers.

5. Thread the cables through the Standard/Compact Pendant Mount with the cables

coming out of the Pendant Mount’s outlet.

6. Attach the waterproof gasket to the Pendant Mount.

7. After threading the cables, block the entry hole with the supplied sponge to prevent

insects from entering.

8. Thread the cables through the Outdoor Mount Kit and attach the Mount Kit to the

Standard/Compact Pendant Mount using the supplied screws and washers.

9. Adjust the waterproof gasket to the joint.

10. Connect the cables to the camera.

11. Secure the camera to the Outdoor Mount Kit.

 Ensure the camera is fixed completely, and that the thread holes on the

camera’s fixing plate and the Mount Kit are aligned.

 Screw in the supplied screw and washer.

4.2.4 Pole Mounting

Pole-mounting methods covered in this section include:

 Pole Thin/Wide Direct Mounting
 Pole Thin/Wide Box Mounting

Pole Thin/Wide Direct Mounting 4.2.4.1

Figure 16 - Pole Thin/Wide Direct Mounting + Standard Pendant Mount + Outdoor Mount Kit

The Pole Thin/Wide Direct Mount must be used in conjunction with the Compact Pendant Mount.

Installation and Mounting

19

Items Needed:

 Outdoor Mount Kit (standard with outdoor cameras)
 Compact Pendant Mount package (DVTEL Camera Mounting Option available

separately)

 Pole Thin/Wide Direct Mount package (DVTEL Camera Mounting Option available

separately)

 Waterproof rubber screws and screw anchors for fixing the Corner Thin/Wide Box

(not provided)

 M5 Standard/Security Screw (supplied)

Pole Thin/Wide Direct Mounting Package Contents:

 Stainless steel straps x 4
 M8x16 screw x 4
 Spring washer-8 x 4
 Washer x 4
 Waterproof rubber gasket x 1
 Sponge x 2

Tools Required:

 Stainless Steel Strap Cutter
 Phillips and flat-head screw drivers

To install the Compact Pendant Mount with Pole Thin/Wide Direct Mount

1. Fasten the Pole Thin/Wide Direct Mount to a pole with the supplied stainless straps.

2. Thread the cables through the Pole Thin/Wide Direct Mount.

3. Attach the Compact Pendant Mount to the Pole Thin/Wide Direct Mount using the

supplied screws and washers.

4. Thread the cables through the Compact Pendant Mount with the cables coming out of

the Pendant Mount’s outlet.

5. Attach the waterproof gasket to the Pendant Mount.

6. After threading the cables, block the entry hole with the supplied sponge to prevent

insects from entering.

7. Thread the cables through the Outdoor Mount Kit and attach the Mount Kit to the

Compact Pendant Mount using the supplied screws and washers.

8. Adjust the waterproof gasket to the joint.

9. Connect the cables to the camera.

10. Secure the camera to the Outdoor Mount Kit.

 Ensure the camera is fixed completely, and that the thread holes on the

camera’s fixing plate and the Mount Kit are aligned.

 Screw in the supplied screw and washer.

CP-2202-361P/N User and Installation Guide

20

Pole Thin/Wide Box Mounting 4.2.4.2

Figure 17 - Pole Thin/Wide Box + Compact Pendant Mount + Outdoor Mount Kit

The Pole Thin/Wide Box Mount must be used in conjunction with the Standard or Compact Pendant
Mount.

Items Needed:

 Outdoor Mount Kit (standard with outdoor cameras)
 Compact Pendant Mount package (DVTEL Camera Mounting Option available

separately)

 Pole Thin/Wide Box Mount package (DVTEL Camera Mounting Option available

separately)

 Waterproof rubber screws and screw anchors for fixing the Corner Thin/Wide Box

(not provided)

 M5 Standard/Security Screw (supplied)

Pole Thin/Wide Box Mounting Package Contents:

 Stainless steel straps x 4
 M8x16 screw x 4
 Spring washer-8 x4
 Washer-8 x4
 Waterproof rubber gasket x 1
 Sponge x 2

Tools Required:

 Stainless Steel Strap Cutter
 Phillips and flat-head screw drivers

Installation and Mounting

21

To install the Compact Pendant Mount with Pole Thin/Wide Box Mount

1. Fasten the Pole Thin/Wide Box Mount to a pole with the supplied stainless straps.

2. Thread the cables through the Pole Thin/Wide Box Mount.

3. Attach the Compact Pendant Mount to the Pole Thin/Wide Box Mount using the

supplied screws and washers.

4. Thread the cables through the Compact Pendant Mount with the cables coming out of

the Pendant Mount’s outlet.

5. Attach the waterproof gasket to the Pendant Mount.

6. After threading the cables, block the entry hole with the supplied sponge to prevent

insects from entering.

7. Thread the cables through the Outdoor Mount Kit and attach the Mount Kit to the

Compact Pendant Mount using the supplied screws and washers.

8. Adjust the waterproof gasket to the joint.

9. Connect the cables to the camera.

10. Secure the camera to the Outdoor Mount Kit.

 Ensure the camera is fixed completely, and that the thread holes on the

camera’s fixing plate and the Mount Kit are aligned.

 Screw in the supplied screw and washer.

CP-2202-361P/N User and Installation Guide

22

5 Configuration and Operation

This chapter describes in detail information about configuring camera settings and operating the
camera.

This section includes the following information:

 Configuring Network Settings
 Introduction to Setting up the Camera
 On-Screen Display Menu Tree
 On-Screen Display Control Buttons
 Configuring Camera Settings

5.1 Configuring Network Settings

The CP-2202-361P/N PTZ camera can operate and be configured over the Internet when connected
to the IOI-XTRK-10D or IOI-XTRK-100D encoder via the encoder’s web interface. Refer to the
IOI-XTRK-10D Installation Manual or IOI-XTRK-100D Installation Manual for instructions how to
configure the network settings.

5.2 Introduction to Setting up the Camera

After you have configured the network settings according to the instructions in the IOI-XTRK-10D
Installation Manual or IOI-XTRK-100D Installation Manual, power up the camera so that the

camera’s Start Page displays the following settings configured in Camera Switch Settings (page 4):

Displayed information includes the camera’s ID number or name, protocol/baud rate, firmware
version, and initialization message. In the event of camera errors, an error message is displayed.

Configuration and Operation

23

To configure the camera, select Setup > Camera from the Navigation Bar. The Camera Setup window
opens.

Figure 18 - Camera Setup Window

Select Menu. The Main Page On-Screen Display (OSD) menu opens and is overlaid on the image in
the Viewer Window. For a clear view of the menu details, see Main Page 1 (page 29).

Figure 19 - Main Page OSD Overlay on Camera Setup Window

CP-2202-361P/N User and Installation Guide

24

5.3 On-Screen Display Menu Tree

Note:

Certain functions that are displayed in the camera’s On-Screen Display have been
disabled because they are not supported by the IOI-XTRK-10D and IOI-XTRK-100D
encoders. These functions are indicated below as NOT SUPPORTED BY ENCODER.

The camera’s On-Screen Display includes the following menu tree:1

PARAMETER

LEVEL 1

LEVEL 2

LEVEL 3

DEFAULT

LANGUAGE

ENGLISH, <JAPANESE>, <PORTUGUESE>, <SPANISH>, <FRENCH>, <GERMAN>, <ITALIAN>,
<POLISH>, <RUSSIAN>, <TRADITIONAL CHINESE>,<SIMPLIFIED CHINESE>, <TURKISH>

ENGLISH

DEFAULT CAMERA

<ON>, <OFF>

BACKLIGHT

<ON>

<OFF>

FOCUS

AUTO

AF MODE <NORMAL>, <Z. TRIG.>, <PTZ TRIG.>

NORMAL

EXIT+SAVE

MANUAL

AE MODE

EXPOSURE
COMP.

<OFF>, EXPOSURE VALUE: <-10.5dB> ~ <10.5dB>

EXIT + SAVE: YES

AE MODE

AUTO

BRIGHT VALUE/SHUTTER SPEED/IRIS VALUE/GAIN VALUE:
AUTO

AUTO

EXIT + SAVE: YES

SHUTTER

SHUTTER SPEED

PAL: <1/50> ~ <1/10000> SEC.

NTSC: <1/60> ~ <1/10000> SEC.

EXIT + SAVE: YES

IRIS

IRIS VALUE <F1.6> ~< F.28>

EXIT + SAVE: YES

MANUAL

BRIGHT VALUE: AUTO

SHUTTER SPEED

PAL: <1/50> ~ <1/10000> SEC.

NTSC: <1/60> ~ <1/10000> SEC.

IRIS VALUE <F1.6> ~< F.28>

GAIN VALUE <-3dB> ~< 28dB>

EXIT + SAVE: YES

EXIT+ SAVE

YES

Caution:

We strongly recommend that you do not change default parameters, which might
impact the analytics performance of the assembly.

Configuration and Operation

25

PARAMETER

LEVEL 1

LEVEL 2

LEVEL 3

DEFAULT

WBC MODE

AUTO (Auto White Balance)2

AUTO

INDOOR

OUTDOOR

ATW (Auto-tracing WBC)

MANUAL

R GAIN <000> ~ <127>

B GAIN <000> ~ <127>

EXIT + SAVE: YES

SETUP MENU 1

ZOOM
SPEED

<8>

MAX.
DIGITAL
ZOOM

<OFF>, <2x> ~ <12x>

OFF SLOW
SHUTTER

<ON>, <OFF>

OFF

D.N.R.

2D N.R. <ON>, <OFF>

ON

3D N.R. <ON>, <OFF>

EXIT + SAVE: YES

IMAGE
INVERSE

<ON>, <OFF>

OFF
FREEZE

<ON>, <OFF>

OFF

SHARPNESS

<01> ~ <16>

7

STABLIZER

<ON>, <OFF>

OFF

EXIT

YES

SETUP MENU 2

FLIP
<OFF>, <M.E.>, <IMAGE>

OFF

EXIT + SET: YES

SPEED BY
ZOOM

<ON>, <OFF>

OFF
AUTO CALI.

<ON>, <OFF>

OFF

PASSWORD

<ON>, <OFF>

OFF

OSD AUTO
CLOSE

<OFF>, <30> <60> <90> <120> <150> <180> SEC.

SYSTEM
RESET

SYSTEM RESET <YES>

DEFAULT SYSTEM <YES>

EXIT <YES>

EXIT

YES

ID DISPLAY

<ON>, <OFF>

ZOOM DISPLAY

<ON>, <OFF>

TITLE DISPLAY

<ON>, <OFF>

OFF

TITLE SETTING

<01> ~ <16>

2

Caution:

We strongly recommend that you do not change default parameters, which might
impact the analytics performance of the assembly.

CP-2202-361P/N User and Installation Guide

26

PARAMETER

LEVEL 1

LEVEL 2

LEVEL 3

DEFAULT

PRESET

PRESET SET

<001>~<256>

ENTER

PRESET RUN

<001>~<256>

ENTER

EXIT

YES

ENTER

SEQUENCE

NOT SUPPORTED BY ENCODER

AUTOPAN

NOT SUPPORTED BY ENCODER

CRUISE

NOT SUPPORTED BY ENCODER

HOME SETTING

NOT SUPPORTED BY ENCODER

IR FUNCTION

AUTO
THRESHOLD <MID>, <HI>, <LOW>

LOW

EXIT + SAVE: YES

MANUAL
IR MANUAL: <ON>, <OFF>

EXIT + SAVE: YES

ALARM SETTING

NOT SUPPORTED BY ENCODER

ALARM DETECT

NOT SUPPORTED BY ENCODER

WDR FUNCTION

<ON>, <OFF>

OFF

PRIVACY MASK

NOT SUPPORTED BY ENCODER

TIME SETTING

TIME
DISPLAY

<ON>, <OFF>

OFF

SET YEAR

<00> ~ <99>

SET MONTH

<01> ~ <12>

SET DAY

<00> ~ <31>

SET HOUR

<00> ~ <23>

SET MINUTE

<00> ~ <59>

EXIT+SAVE3

3

Caution:

We strongly recommend that you do not change default parameters, which might
impact the analytics performance of the assembly.

Configuration and Operation

27

PARAMETER

LEVEL 1

LEVEL 2

LEVEL 3

SCHEDULE

SWITCH

<ON>, <OFF>

OFF

POINT

<01> ~ <32>

HOUR

<00> ~ <23>

MINUTE

<00> ~ <59>

MODE

NONE

NO FUNCTION

NONE

PRESET

PRESET POINT <001> ~ <256>

SEQUENCE

NOT SUPPORTED BY ENCODER

AUTOPAN

NOT SUPPORTED BY ENCODER

CRUISE

NOT SUPPORTED BY ENCODER

IR FUNC.

IR FUNCTION

<AUTO>, <ON>, <OFF>

SCHEDULE
RESET

YES
EXIT

YES

EXIT OSD

YES4

4

4

Caution:

We strongly recommend that you do not change default parameters, which might
impact the analytics performance of the assembly.

CP-2202-361P/N User and Installation Guide

28

5.4 On-Screen Display Control Buttons

Use the following buttons on the On-Screen Display keypad to select functions in the menu:

Note:

PC keyboard arrows are not enabled for configuring the On-Screen Display.

Menu

Click Menu to open the configuration menu.

Enter

The Enter button provides one of the following functions:

 Click Enter to save a setting.
 Click Enter to open the submenu for a setting that is followed by a Down arrow.
 Click Enter to exit a window when the EXIT option flashes YES.

Up Arrow

Click the Up arrow to select the previous option available on the configuration menu. Clicking the Up
arrow on a flashing setting saves the setting before moving up the menu.

Down Arrow

Click the Down arrow to move down to the next setting on the configuration menu after saving the
previous setting. Clicking the Down arrow on a flashing setting saves the setting before moving
down the menu.

Right Arrow

Click the Right arrow to select the next option available on the configuration menu when a setting is
followed by a Right arrow. The Right arrow is disabled otherwise.

Left Arrow

Click the Left arrow to select the previous option available on the configuration menu when a setting
is followed by a Right arrow. The Left arrow is disabled otherwise.

Configuration and Operation

29

5.5 Configuring Camera Settings

The Main Page enables configuration of camera settings. It consists of three screens:: 5

 Main Page 1 (page 29)
 Main Page 2 (page 38)
 Main Page 3 (page 41)

5.5.1 Main Page 1

MAIN PAGE 1 is the default menu page. From it you can configure the following settings:

LANGUAGE 5.5.1.1

Upon opening the Main Page, the LANGUAGE setting for the On-Screen Display is flashing. The
following languages are supported: English, Japanese, Portuguese, Spanish, French, German, Italian,
Polish, Russian, Traditional Chinese, Simplified Chinese, and Turkish. The default setting is ENGLISH.

To change the language, click the Left or Right arrow. Then click the Down arrow.

When LANGUAGE is flashing, clicking the Up arrow opens MAIN PAGE 3.

DEFAULT CAMERA 5.5.1.2

Open the submenu to set the Default Camera setting, which restores the following settings to the
factory default: Backlight, Focus, AE, WBC, Aperture, Zoom Speed and Digital Zoom. If any of these
settings is modified, the setting automatically becomes OFF. Select ON to restore the factory setting.
The default setting is ON.

BACKLIGHT 5.5.1.3

The Backlight Compensation setting prevents the object in the center of the screen from appearing
too dark where there is excessive light behind it. The default setting is OFF.

FOCUS 5.5.1.4

Select from two focus modes: Auto Focus or Manual Focus. The default setting is AUTO > NORMAL.6

5

Caution:

We strongly recommend that you do not change default parameters, which might
impact the analytics performance of the assembly.

CP-2202-361P/N User and Installation Guide

30

 Manual - In this mode, users can adjust focus near/far via the control keyboard’s

Focus Near/Far key.

 Auto - Open the submenu to set one of the three options:

o Normal - In this mode, the camera stays in focus automatically and continuously in

any condition.

o Zoom Trigger (Z. TRIG.) - In this mode, Auto Focus is activated at the time when zoom

is changed.

o PTZ Trigger (PTZ TRIG) - In this mode, Auto Focus is triggered when the camera is

panned, tilted or zoomed.

Note:

Auto Focus is the default setting and is restored after every system boot.

AE MODE (Auto Exposure) 5.5.1.5

Auto Exposure is the amount of light received by the image sensor. It is determined by the width of
lens diaphragm opening (iris adjustment), the amount of exposure by the sensor (shutter speed),
and other exposure parameters.

Click Enter to open the submenu to select EXPOSURE COMP. or AE MODE. The default setting is AE
MODE.

 EXPOSURE COMP. (Exposure Compensation)

o Select ON and open the submenu to choose an exposure value in 1.5dB steps between

-10.5dB to 10.5dB.

o Select OFF to disable the function. The default setting is OFF.

 AE MODE

o Auto - This option causes the camera’s brightness, shutter speed, iris, and AGC (Auto

Gain Control) control circuits to work together automatically to get consistent video
output level.

o Shutter - This option causes the shutter speed to control the exposure. The brightness,

iris and AGC function automatically together with the shutter speed to achieve
consistent exposure output. The shutter speed ranges from 1/10000 to 1/50 (PAL
default) or 1/10000 to 1/60 (NTSC default).

o Iris - This option causes the shutter speed to control the exposure. The brightness,

shutter speed and AGC circuit function automatically together with the iris to achieve
consistent exposure output. The iris setting can be set between f/1.6 to f/28.

6

6

Caution:

We strongly recommend that you do not change default parameters, which might
impact the analytics performance of the assembly.

Configuration and Operation

31

o Manual - In this mode, the brightness is set automatically while three adjustments are

possible:

 Set shutter speed between 1/10000 ~ 1/50 (PAL) or 1/10000 ~ 1/60 (NTSC)
 Set the iris aperture between f/1.6 to f/28
 Set gain value in 2db steps between -3dB ~ 28dB for optimized video output

WBC MODE (White Balance Control) 5.5.1.6

A camera needs to find a reference color temperature as a way of measuring the quality of a light
source for calculating all other colors. The unit for measuring this ratio is in Kelvin (K) degrees. Users
can select one of the White Balance Control modes according to the operating environment. The
following table shows the color temperature of some light sources for reference. The default setting
is AUTO.7

Light Sources

Color Temperature in K

Cloudy sky

6,000 to 8,000

Noon sun and clear sky

6,500

Household lighting

2,500 to 3,000

75-watt bulb

2,820

Candle flame

1,200 to 1,500

The following options are available:

 AUTO - The Auto Balance White mode computes the white balance value output

using color information from the entire screen. It is suitable for an environment
with a light source color temperature in the range of roughly 3,000 ~ 7,500K.

 INDOOR - Static indoor mode setting (3,200K base mode).
 OUTDOOR - Static outdoor mode setting (5,800K base mode).
 ATW (Auto Tracing White Balance) - The Auto Tracing White Balance function

automatically adjusts the white balance in a scene while temperature color is
changing. The ATW Mode is suitable for an environment with a light source color
temperature in the range of roughly 2,000 ~ 10,000K.

 MANUAL - Click Enter to open the submenu to manually select any number

between 0 ~127 for the Rgain and Bgain in order to change the red or blue
luminance.

7

7

Caution:

We strongly recommend that you do not change default parameters, which might
impact the analytics performance of the assembly.

CP-2202-361P/N User and Installation Guide

32

SETUP MENU 1 5.5.1.7

Click Enter to open the submenu to configure the following settings:

5.5.1.7.1 ZOOM SPEED

Select the zoom speed: SLOW or FAST. The default setting is FAST.

5.5.1.7.2 MAX. DIGI. ZOOM (Maximum Digital Zoom)

Set the maximum digital zoom to OFF or select between the range of 2x-12x. The digital zoom is
activated after the full optical zoom level is reached. The default setting is OFF.8

Note:

The difference between optical and digital zoom is that:

 Optical zoom uses the camera lens to zoom in or out to achieve the desired effect.

Optical zoom maintains the same quality and full resolution of the zoomed image.

 Digital zoom takes a portion of an image and expands the partial image to the full size

of the original image, thus reducing image quality.

Caution:

Selecting the digital zoom automatically turns off the stabilizer. See page 34.

8

8

Caution:

We strongly recommend that you do not change default parameters, which might
impact the analytics performance of the assembly.

Configuration and Operation

33

5.5.1.7.3 SLOW SHUTTER

A slow shutter speed exposes the image sensor to more light in a dark environment, but blurs
motion. A faster shutter speed is recommended where there is plenty of light or for tracking fast
moving objects.

 Select OFF if you do not wish to enable this function. The default setting is OFF.

9

 Select ON to enable this function. Click Enter on the OSD keypad to open the

submenu. Select the D.S.S. (Digital Shutter Speed) Limit between 1 (slow) to 1/12
(fast). The 1/12 setting is recommended for panning moving objects.

Tip:

Slowing the speed will blur the objects. We recommend experimenting with
different settings for different situations.

5.5.1.7.4 D.N.R. (Digital Noise Reduction)

Digital noise reduction is used to eliminate environmental noise and to ensure that the highest
quality image can be produced, even in low light conditions. To accomplish this, the camera’s
processor analyzes the image pixel by pixel and frame by frame.

Two types of DNR are available: 2D Digital Noise Reduction (2DNR) or 3D Digital Noise Reduction
(3DNR).

Tip:

Because of its superior noise reduction, 3DNR is recommended for use in in extra low­light conditions. It is especially useful for reducing blur with moving objects.

Click Enter to open the submenu and select the type of noise reduction:

 2D N.R. (Noise Reduction) - Select ON to enable this feature or OFF to disable it. The default

is 2DNR ON.

 3D N.R. (Noise Reduction) - Select OFF or a number between 1-5. A higher number

generates better noise reduction.

Click Enter to save the setting.

9

9

Caution:

We strongly recommend that you do not change default parameters, which might
impact the analytics performance of the assembly.

CP-2202-361P/N User and Installation Guide

34

5.5.1.7.5 IMAGE INVERSE

Select ON to enable this feature or OFF to disable it. The default setting is OFF.

Selecting ON vertically and horizontally inverts the displayed image, displaying it so that the image is
not upside down (see the figures shown below). Occasions to employ the function include
conferences, demonstration, testing, etc.

IMAGE INVERSE (OFF)

IMAGE INVERSE (ON)

5.5.1.7.6 IMAGE FREEZE

The Image Freeze function freezes the image while the camera moves between preset positions in

PRESET mode. For example, when the camera moves from point A to point B, the first view that

users see is point A if the Freeze function is activated. The next view would be point B, without
displaying the moving path.

Select ON to enable this feature or OFF to disable it. The default setting is OFF.

5.5.1.7.7 SHARPNESS

Use this setting to enhance the edges of objects in the picture. Select a number between 1 (no
enhancement) to 16. The default setting is 7.

5.5.1.7.8 STABILIZER

The stabilizer function enables the camera to capture images that would otherwise be blurred due
to vibration caused by traffic or wind. It reduces the size of the compressed image, thus saving
storage space.

Select ON to enable this feature or OFF to disable it. The default setting is OFF.10

Caution:

Setting the Stabilizer to ON automatically disables the Digital Zoom and sets it to OFF.

10

10

Caution:

We strongly recommend that you do not change default parameters, which might
impact the analytics performance of the assembly.

Configuration and Operation

35

5.5.1.7.9 EXIT

When YES is flashing, click Enter to exit this submenu and to return to MAIN PAGE 1. To continue to

SETUP MENU 2, click the Down arrow.11

SETUP MENU 2 5.5.1.8

Click Enter to open the submenu to configure the following settings:

5.5.1.8.1 FLIP

An object can be tracked continuously when it passes under the camera and this setting is set to
Image or M.E.

Click Enter to open the submenu and select one of the following flip options: M.E., IMAGE, or OFF.
The default setting is OFF.

 M.E. - This is a mechanical flip. When the camera tilts to the maximum angle, the

camera pans 180° and then continues tilting to keep tracking objects.

Note:

The M.E. flip setting is manually controlled. If M.E. is set to OFF, and a Preset or a
point for another function (for example, Sequence) is set in a position that can
only be reached by an M.E. flip, the position cannot be reached.

 Image - This is a digital image flip in which users can keep tracking objects seamlessly. In

this mode, there is almost no delay when compared to M.E. mode.

Caution:

Selecting Image automatically sets the Privacy Mask to OFF.

 OFF - Select this option to disable the flip function.

11

11

Caution:

We strongly recommend that you do not change default parameters, which might
impact the analytics performance of the assembly.

CP-2202-361P/N User and Installation Guide

36

5.5.1.8.2 ANGLE ADJUSTER

Click Enter to open the submenu to adjust the range of the tilt angle. Select the tilt motion range
according to the flip mode:

 MIN ANGLE: -10° to +10°. The default is 00.
 MAX ANGLE: 80° to +100°. The default is 90.

12

5.5.1.8.3 SPEED BY ZOOM

Select ON to enable this feature or OFF to disable it. The default setting is OFF.

If this option is set to ON, the pan/tilt speed is automatically adjusted by an internal algorithm when
zooming. A larger zoom ratio results in a lower rotating speed.

5.5.1.8.4 AUTO-CALI. (Auto Calibration)

Select ON to enable this feature or OFF to disable it. The default setting is OFF.

Because the camera’s position may move during installation or maintenance, for calibration
purposes the camera includes a horizontal infrared checkpoint and a vertical infrared checkpoint.

When the Auto Calibration function is set to ON, the camera automatically detects a change
between the original set point and the checkpoint, and resets the horizontal point back to the
original position.

5.5.1.8.5 PASSWORD

The administrator can choose whether to activate the use of a password each time a user accesses
the On-Screen Display menu.

Note:

The default password is 9527.

 Select OFF if you do not wish to use a password. The default setting is OFF.
 Select ON to open the submenu to use a password. The PASSWORD menu opens.

12

12

Caution:

We strongly recommend that you do not change default parameters, which might
impact the analytics performance of the assembly.

Configuration and Operation

37

To enter the password

 Select a digit by moving the Left or Right arrow to move the cursor.
 Click Enter on the On-Screen Display. After each entry, an ‘X’ is displayed

instead of a dash. 13

Note:

To delete a digit, move the Down arrow until DELETE is flashing in the
PASSWORD window. Select the digit to delete and click Enter in the OSD
keypad. Move the cursor until ENTER is flashing again in the PASSWORD
window. Use the Up arrow to select the correct digit and click Enter in
the OSD keypad.

 Move the cursor to the next digit until all four numbers are entered and ENTER

is flashing in the PASSWORD window.

 Click Enter in the OSD keypad again to save the password entry. The PASSWORD

window closes and the Main Page opens.

To change the password:

 Select ON from SETUP MENU 2. The NEW PASSWORD menu opens.

 Select a digit by moving the Left or Right arrow.
 Click Enter on the On-Screen Display keypad.

Note:

To delete a digit, move the Down arrow until DELETE is flashing. Select
the digit to delete and click Enter in the OSD keypad. Select the number
and click Enter to delete it.

 After entering all digits, SAVE flashes on the screen. Click Enter in the OSD

keypad to save the new password.

13

13

Caution:

We strongly recommend that you do not change default parameters, which might
impact the analytics performance of the assembly.

CP-2202-361P/N User and Installation Guide

38

5.5.1.8.6 OSD AUTO CLOSE

Specify whether to utilize the auto-close feature for the On-Screen Display, or select the duration
(30, 60, 90, 120, 150, or 180 seconds) to display the OSD menu on screen.

 Select ON to enable this feature. The default setting is 90.
 Select OFF to always display the OSD menu.

5.5.1.8.7 SYSTEM RESET

Click Enter in the OSD keypad to open the submenu. The default setting is YES.14

5.5.1.8.8 EXIT

When YES is flashing, click Enter to exit this submenu and to return to MAIN PAGE 1. Click the Down
arrow to go to MAIN PAGE 2 and continue configuring the camera.15

5.5.2 Main Page 2

This menu enables configuration of most of the PTZ settings:

ID DISPLAY 5.5.2.1

Choose whether to display the camera’s ID number on screen for identification purposes. See

Camera ID Setting (page 5) for instructions how to configure the camera ID number.

 Select ON to display the ID number of the selected dome on the right bottom of the

screen. The default setting is ON.

 Select OFF to hide the display.

To return to MAIN PAGE 1 from this window, click the Up arrow.

ZOOM DISPLAY 5.5.2.2

Select ON to enable this feature or OFF to disable it. The default setting is ON.

14

14

Caution:

We strongly recommend that you do not change default parameters, which might
impact the analytics performance of the assembly.

Configuration and Operation

39

TITLE DISPLAY 5.5.2.3

Use this function to create a name for a zone and to display the title on screen.

 Select ON to display a zone title on screen while the camera monitors the zone.
 Select OFF to disable displaying a title on screen. The default setting is OFF.

TITLE SETTING 5.5.2.4

It is possible to create 16 titles for the zones, each with a maximum 20 characters. The default
setting is 1.

To set the title

 Click the Right arrow from the configuration menu and select a number

to represent the zone.

 Click Enter to open the TITLE SETTING page.

16

 Select a character with the Left or Right arrow and then click Enter.

Note:

To delete a character, move the cursor and click Enter to select a
character. Then move the cursor to DELETE. Click Enter to delete the
selected character.

 After entering all characters, move the Left or Right arrow to first or last

character.

 Move the cursor one additional step until one of the commands flashes in the

right column.

 Move the cursor to SAVE.
 Click Enter to save the setting.

17

16

16

Caution:

We strongly recommend that you do not change default parameters, which might
impact the analytics performance of the assembly.

17

CP-2202-361P/N User and Installation Guide

40

PRESET 5.5.2.5

Up to 256 preset points can be set and run, of which up to 32 can function with video analytics
activated. The actual number of preset points depends on user settings.

Click Enter to open the PRESET submenu.18

To set a Preset

 In the PRESET SET field, click the Left or Right arrow to select a number.

001 represents preset point 1, 002 represents preset point 2, etc.

 Click Enter and move the camera to a targeted area.
 Click Enter again to save the defined preset point.
 To set additional presets, click Enter again. The PRESET submenu opens.

Repeat the steps above.

To run a Preset

 In the PRESET RUN filed, click the Left or Right arrow to select a number. For

example, 001 represents preset point 1; 002 represents preset point 2.

 Click Enter.
 To run other preset points, click the Left or Right arrow to select the preset point

and click Enter again.

To exit the PRESET submenu

 When YES is flashing, click Enter. MAIN PAGE 2 opens.

SEQUENCE 5.5.2.6

THIS FUNCTION IS NOT SUPPORTED BY THE ENCODER.

AUTOPAN 5.5.2.7

THIS FUNCTION IS NOT SUPPORTED BY THE ENCODER.19

17

Caution:

We strongly recommend that you do not change default parameters, which might
impact the analytics performance of the assembly.

19

Configuration and Operation

41

CRUISE 5.5.2.8

THIS FUNCTION IS NOT SUPPORTED BY THE ENCODER.

HOME SETTING 5.5.2.9

THIS FUNCTION IS NOT SUPPORTED BY THE ENCODER.20

5.5.3 Main Page 3

This menu enables configuration of the following settings:

IR FUNCTION 5.5.3.1

The camera uses the IR cut filter to capture a clear image at nighttime or in low light conditions. Its
internal light algorithm automatically removes the IR cut filter according to the image brightness
level. Use the Left or Right arrow to set this to MANUAL or AUTO.21The default is AUTO.

 MANUAL - Click Enter to open this submenu. Use the Left or Right arrow to select ON to

enable or OFF to disable this function.

o When set to ON, during daytime the IR cut filter is removed. The image is viewed in

Night (black and white) mode.

o When set to OFF, the IR cut filter is enabled, and the displayed images are viewed in

Day (color) mode.

o Click Enter to save the setting.
o When YES is flashing, click Enter in order to return to MAIN PAGE 3.

 AUTO - Click Enter to open this submenu. The THRESHOLD options include LOW, MID and

HI. The default is LOW.

o LOW indicates a higher lens sensitivity and can improve lens reliability so that it is

easier to switch to Day (color) mode and relatively difficult to change to Night (black
and white) mode.

o HI indicates that it is easier to switch to Night (black and white) mode and difficult to

change to Day (color) mode.

o Click Enter to save the setting.

20 20

Caution:

We strongly recommend that you do not change default parameters, which might
impact the analytics performance of the assembly.

CP-2202-361P/N User and Installation Guide

42

o When YES is flashing, click Enter in order to return to MAIN PAGE 3.

ALARM SETTING 5.5.3.2

THIS FUNCTION IS NOT SUPPORTED BY THE ENCODER.

ALARM DETECT 5.5.3.3

THIS FUNCTION IS NOT SUPPORTED BY THE ENCODER.

WDR FUNCTION 5.5.3.4

The Wide Dynamic Range (WDR) function resolves high contrast or changing light issues in order to
enhance image quality and the video display. It is especially effective in solving indoor and outdoor
contrast issues by catching detailed data from indoors without any light saturation from outdoors.

Select ON to enable this feature or OFF to disable it. The default is OFF.22

PRIVACY MASK 5.5.3.5

THIS FUNCTION IS NOT SUPPORTED BY THE ENCODER.

TIME SETTING 5.5.3.6

The TIME SETTING function sets the camera’s time-related parameters. The following settings are
available:

 TIME DISPLAY - Select ON to display time information on the screen or OFF not to

display time information.

 SET YEAR - Set the current year.
 SET MONTH - Set the current month.
 SET DAY - Set the day of the week.
 SET HOUR - Set the current hour.
 SET MINUTE - Set the current minute.
 EXIT + SAVE - Click Enter to exit the TIME SETTING submenu and to return to MAIN

PAGE 3 to continue setting the schedule.

22

Caution:

We strongly recommend that you do not change default parameters, which might
impact the analytics performance of the assembly.

Configuration and Operation

43

SCHEDULE 5.5.3.7

The schedule function is for programming a preset point or function to be executed automatically at
a specific time. The following settings are available:

 SWITCH - Select ON to enable or OFF to disable the schedule function.
 POINT - Set up to 32 schedule points. Each one can be assigned one type of schedule mode.
 HOUR - Set the hour to execute each schedule point.

23

 MINUTE - Set the minute to execute each schedule point.
 MODE - The MODE options enables you select the function for each schedule point

from several options.

Note:

The title of the line following the selected mode changes according to the mode
that you select. For example, if you select IR FUNC., IR FUNCTION is displayed on the
next line.

The following modes are displayed:

o NONE - No action is taken.
o PRESET - Select the PRESET mode if you want to schedule a preset at a specific time.

Note:

If you select PRESET, PRESET POINT is displayed in the following line. Select a
number from 1 ~ 256. See PRESET (page 40) for configuration details.

o SEQUENCE - THIS FUNCTION IS NOT SUPPORTED BY THE ENCODER.
o AUTOPAN - THIS FUNCTION IS NOT SUPPORTED BY THE ENCODER.
o CRUISE - THIS FUNCTION IS NOT SUPPORTED BY THE ENCODER.

23

Caution:

We strongly recommend that you do not change default parameters, which might
impact the analytics performance of the assembly.

CP-2202-361P/N User and Installation Guide

44

 IR FUNC. (IR Function) - Select the IR FUNCTION mode if you want to schedule use

of the infrared function at nighttime or when there are low-light conditions.

Note:

If you select IR FUNC, IR FUNCTION is displayed in the following line. Options are
AUTO, ON, and OFF. See IR FUNCTION (page 41) for configuration details.

 SCHEDULE RESET - Reset the entire schedule.
 EXIT - Click Enter to exit the SCHEDULE Menu and to return to Main Page 3.

Configuration is now complete.

EXIT OSD

24

5.5.3.8

Click Enter to exit the On-Screen Display.

24

24

Caution:

We strongly recommend that you do not change default parameters, which might
impact the analytics performance of the assembly.

Appendix

45

Appendix

The Appendix contains the following sections:

 Technical Specifications (page 46)
 Mounting Accessories (page 48)
 Troubleshooting (page 51)

CP-2202-361P/N User and Installation Guide

46

A.1. Technical Specifications

Following are the CP-2202-361P/N technical specifications:

Camera

Camera Type

Pan/Tilt/Zoom

Image Sensor

¼" Sony CCD

Horizontal Resolution

650 TVL (PAL and NTSC)

Effective Pixels

570k (PAL)/480k (NTSC)

Optical/Digital Zoom

36x optical zoom/1x-4x variable digital zoom

Lens Type

f/1.6 to f/3.8

Focal Length

3.4mm-122.4mm

Focus Mode

Auto/Manual

Angle of View
(Horizontal)

1.7° to 55° (Tele-end to Wide-end)
Minimum Illumination

0.1 Lux (Color)/0.01 (B/W)

Recommended
Illumination

100 to 100,000 Lux
Signal-to-Noise Ratio

>50dB (AGC Off)

Analog Video Output

1.0V p-p, 75Ω, BNC

Iris Control

Auto/Manual

White Balance

Auto, ATW, Indoor, Outdoor, Manual

Wide Dynamic Range

On/Off

2D/3D Noise Reduction

On/Off

IR Cut Filter (Day/Night)

On/Off

Automatic Electronic
Shutter

1/1 ~ 1/10,000 second

Automatic Gain Control
(AGC)

Auto/Manual
Backlight Compensation

On/Off

Image Inverse

On/Off

PTZ Operation

Pan Travel

360° continuous

Tilt Travel

-10° ~ 190°

Appendix

47

PTZ Operation (continued)

Manual Speed

0.5° ~ 90°/second

Presets

256 without analytics/up to 32 with analytics (number
depends on settings)

Preset Speed

5° ~ 400°/second

Preset Accuracy

0.225°

Proportional Pan & Tilt

On/Off (pan and tilt speed proportional to zoom ratio)

Analog Video Output

TV Standard

PAL or NTSC

Analytics Overlay

Included

Power Source

Voltage

24 VAC +/- 10%

Power Consumption

20W without heater/50W with heater

Mechanical

Housing Dimensions

190 mm x 302.5 mm/7.5" x 11.9" with sunshield

Mounting

Wall/Pole/Corner mount

Enclosure

Outdoor cover with sunshield included

Ingress Protection

IP66

Weight

2.6 kg./5.7 lbs.

Control Interface

RS-485

Environmental Specifications

Operating Temperature

-40° to 50°C/-40° to 122°F

Operating Humidity

Less than 80% relative humidity

Miscellaneous

On-Screen Display
Languages

English, German, French, Italian, Simplified Chinese,
Traditional Chinese, Russian, and Korean

Certifications

Safety
UL60950-1, CE, cTUVus

Electromagnetic
Interference (EMC)

FCC Part 15, Subpart B, Class B; CE Class A; EN55022; EN55024;
C-TICK

Environmental

RoHS

CP-2202-361P/N User and Installation Guide

48

A.2. Mounting Accessories

The following mounting accessories are available from DVTEL for installation of your PTZ camera. For
more information on available options, contact your DVTEL sales representative or visit

www.DVTEL.com to request details on where to get the accessories you need.

PART
NUMBER

ITEM

CX-ARMX-1

Standard Pendant Mount

White; 348 × 104 × 138.6 mm (13.7 × 4.1 × 5.5 inches); 1.5 kg (3.3 lbs.); Diameter: 45
mm (1.8 inches). Supplied with M8 x 12 screw x 1, spring washer-8 x 1, pendant tube
washer x 1, rubber washer-8 x 1 and sponge x 2.

CX-ARMX-0

Compact Pendant Mount

184 × 104 × 115.2 mm (7.24 × 4.09 × 4.54 inches); 0.6 kg (1.2 lbs.). Supplied with
rubber washer-8 x 1, pendant tube washer x 1, spring washer-8 x 1 and M8x12 screw
x 1.

Appendix

49

PART

NUMBER

ITEM

CX-PIPE-0
(25 cm)

CX-PIPE-1
(50 cm)

Straight Tube

Iron; Height: 250/500 mm (9.8/19.7 inches); Diameter: 50 mm (2 inches) 1 kg (2.2
lbs.)/1.8 kg (4 lbs.). Supplied with M8 x 12 screw x 1, spring washer-8 x 1, pendent
tube washer x 1, rubber washer-8 x 1 and waterproof rubber x 1.

CP-2202-361P/N User and Installation Guide

50

PART
NUMBER

ITEM

CX-CRNR-0

Corner Standard Mounting Plate

222 × 204 × 117 mm (8.7 × 8 × 4.6 inches); 2 kg (4.4 lbs.). Supplied with washer-8 x 4,

spring washer-8 x 4, M8 x 16 screw x 4, and M8 nut x 4.

CX-POLE-0

Pole Thin Direct Mounting

232 × 136 ×60 mm (9.1 × 5.4 × 2.4 inches); Diameter: 112~130 mm (4.4~5 inches); 0.7
kg (1.6 lbs.). Supplied with stainless steel straps x 4, M8 x 16 screw x 4, washer x 4 and
spring washer-8 x 4.

Contacting DVTEL

51

A.3. Troubleshooting

This section provides useful information and remedies for common situations where problems
may be encountered.

Problem

Possible Solution

No network connection

Hardware issues:

 Check that the network is working and the unit is powered

on.

 Check that the network (Ethernet) cable is properly attached

to the unit.

 Confirm that the LED on the Ethernet (RJ-45) connector on

the power connection panel of the unit is on.

 Confirm that the network cables are not damaged and replace

if necessary.

IP Address issues:

 Change the default IP address/addresses of the unit.
 From the PC running the web browser, ping the unit IP

address and confirm that it can be reached.

 Confirm that the network settings/firewalls are set according

to the requirements.

How do I find IP address
of my unit?

The encoder’s network IP settings are configured by using the

DVTEL Configurator application. For instructions, refer to the
XPVA-10D/100D Installation Guide.

The IP address responds
to a ping on the network
from the workstation
but does not show in the
Configurator

Disconnect the encoder’s Ethernet 10/100 port or turn the power
to unit off, and then ping the IP address again. If the IP address
responds, there is another device using the IP address. Consult
with your network administrator to resolve the conflict.

The unit IP address is in
use by another
computer (collision)

Change the unit IP address after connecting to it directly (not
through the system network) by using the DVTEL Configurator
application. For instructions, refer to the XPVA-10D/100D
Installation Guide.

No analog output video
signal

 Make sure the analog video out is enabled on the

unit/channel. Refer to the HTML Edition Units User’s Guide for
details.

 Check that the video cables are securely connected between

the unit’s VIDEO OUT BNC connector and the analog video

source.

 Check that the connection is made to the correct VIDEO OUT

connector of the analog video source.

 Confirm that the camera has power.
 Check the cables for damage and replace as needed.

CP-2202-361P/N User and Installation Guide

52

Problem

Possible Solution

Bad output video quality

 Connect an analog monitor to the camera. If video quality is

acceptable, connect the camera to the encoder.

 Check that the cables are connected securely. This includes

junction boxes and amplifier that may be used.

 Check that the camera settings are correct on the camera and

in the encoder. Refer to the HTML Edition Units User’s Guide
for details.

 Check that the camera lens is clean and unobstructed.
 Check that the analog video signal is not being degraded due

impedance caused by lengthy or worn cable, numerous
connectors, ground loops interference, and so on.

 Check that the cable length is within specification.

Streaming video image is
hanging (stopped)

 Confirm the encoder’s video streaming settings. Refer to the

HTML Edition Units User’s Guide for details.

 Refresh your browser screen (F5).
 Check that the bandwidth and bit rate settings of the network

are set properly.

 Check that other processes and applications are not causing

undue latency.

 Check that the firewall analysis or blocking is not interfering

with the video stream and supports the required ports and
communication protocols.

Relay outputs are not
working

 Check the encoder’s settings to confirm that the relay output

is enabled. Refer to the HTML Edition Units User’s Guide for
details.

 Check that a proper rule for activating a relay output has been

defined in the unit or activate it manually. Refer to the HTML
Edition Units User’s Guide for details.

 Check the relay output wires are connected securely.
 Check that the relay output wires are paired in the terminal

block according to requirements and that one wire is
connected to the common.

 Check that the NO or NC matches the system NORMALLY

OPEN or NORMALLY CLOSED configuration.

Contacting DVTEL

53

Contacting DVTEL

To contact us, write us at [e-mail] or contact your local office.

CORPORATE HEADQUARTERS
DVTEL, Inc.

65 Challenger Road
Ridgefield Park, NJ 07660
USA
Tel: [phone]
Fax: [phone]
Order Fax: [phone]

ASIA PACIFIC REGION
DVTEL

111 North Bridge Road, #27-01/02
Peninsula Plaza
Singapore 079098
Tel: [phone]
Fax: [phone]

ANZ AND THE PACIFIC ISLANDS
DVTEL

37 Victoria Street
Henley Beach SA 5022
Australia
Tel: [phone]
Fax: [phone]
Mobile: [phone]

EMEA
DVTEL UK Ltd.

7 Lancaster Court
Coronation Road
High Wycombe
HP12 3TD England
Tel: [phone]
Fax: [phone]

INDIA AND SAARC
DVTEL

Gesco Corporate Centre
The Great Eastern Centre
70, Nehru Place
New Delhi 110019
India
Cel: [phone]
Fax: [phone]

CALA
DVTEL Mexico S.A.P.I. de C.V

Av. Paseo de la Reforma
No. 505 Piso 31
Col. Cuauhtémoc
México, Distrito Federal
C.P. 06500 México
Tel: [phone]
Fax: [phone]

CHINA
DVTEL China

Room 607. Block 3
Zhubang 2000 Office Tower
No.98 Balizhuang Xili
Chaoyang District
Beijing 100025
China
Tel: [phone]
Mobile: [phone]
Fax: [phone]

DVTEL 中国
北京市朝阳区八里庄西里98号住邦2000商务
中心3号楼607室 100025
座机: [phone]
手机: [phone]

传真: [phone]
邮件: [e-mail]

To request the latest versions of firmware and software or to download other product-related
documents, visit http://www.dvtel.com/support. If you have obtained a login, go to our support
gateway. For assistance, email us at [e-mail] or phone 1-888-DVTEL77.