DVTEL CT-5320F, CT-5640F Quick Installation Manual

The contents of this guide
may not be reproduced or

reprinted in whole or in part

without the express written

permission of DVTEL, INC.

DVTEL INC.

65 Challenger Road

Ridgefield Park, NJ 07660

CT-5320F/CT-5640F

Fixed Thermal Camera

Quick Installation

Guide

Rev H December 18, 2014

Document P/N 1018266

CT-5320F/CT-5640F Fixed Thermal Camera QIG

ii

Document Information

Table of Contents

1. Document Information ........................................................ v

2. Introduction ........................................................................ 1

2.1. Package Contents .......................................................... 1

3. Installation and Mounting ................................................... 3

3.1. Preparation .................................................................... 4

3.2. Items Required for Installation That Are Not Supplied . 4

3.3. Preparing the Cables ...................................................... 5

3.4. Inserting Ethernet and Video Cables into the Camera .. 6

3.5. Preparing the IP66 Enclosure ........................................ 8

3.6. Attaching the Camera to an Analog Device ................. 11

3.7. Assembling the Camera Components ......................... 11

3.8. Mounting the Camera.................................................. 13

4. Accessing the Camera ........................................................ 15

4.1. Device Discovery .......................................................... 15

4.2. Viewing Live Video ....................................................... 16

Contacting DVTEL .................................................................... 19

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CT-5320F/CT-5640F Fixed Thermal Camera QIG

List of Figures

Figure 1: Package Contents ............................................................ 1

Figure 2: Recommended Tools ....................................................... 5

Figure 3: Installation Step 1 Illustration ........................................... 6

Figure 4: Installation Step 2 Illustration ........................................... 7

Figure 5: Installation Step 4 Illustration ........................................... 7

Figure 6: Installation Step 5 Illustration ........................................... 7

Figure 7: Installation Step 6 Illustration ........................................... 8

Figure 8: Installation Step 7 Illustration ........................................... 8

Figure 9: IP66 Enclosure with PoE Connection .............................. 9

Figure 10: AC Power Installation ................................................... 10

Figure 11: DC Power Installation .................................................. 10

Figure 12: AC Power Cable Connections ..................................... 10

Figure 13: DC Power Cable Connections ..................................... 10

Figure 14: Ground Loop Isolator Installation ................................. 11

Figure 15: Back Cover and White Desiccant ................................ 12

Figure 16: Back Cover Screws and Sealing Washer .................... 13

Figure 17: Solar Shroud and Stem Bumpers ................................ 13

Figure 18: ActiveX Plug-in Information Bar ................................... 16

Figure 19: View Screen ................................................................. 16

iv

Document Information

Note:

This document is intended for use by technical users who have a basic
understanding of CCTV camera/video equipment and LAN/WAN
network connections.

Remarque:

Ce document est destiné aux utilisateurs techniciens qui possèdent des
connaissances de base des équipements vidéo/caméras de
télésurveillance et des connexions aux réseaux LAN/WAN.

Warning:

Installation must follow safety, standards, and electrical codes as well
as the laws that apply where the units are being installed.

Avertissement:

L'installation doit respecter les consignes de sécurité, les normes et les
codes électriques, ainsi que la législation en vigueur sur le lieu
d'implantation des unités.

1. Document Information

Document Scope and Purpose

The purpose of this document is to provide instructions and installation
procedures for physically connecting the ioimage Thermal CT-5320F/CT-5640F
fixed cameras. After completing the physical installation, additional setup and
configurations are required before video analysis and detection can commence.

v

CT-5320F/CT-5640F Fixed Thermal Camera QIG

Proprietary Rights and Non-Disclosure

This guide is delivered subject to the following restrictions and conditions:

 This document contains proprietary information belonging to DVTEL,

Inc. This information is supplied solely for the purpose of assisting
explicitly the licensee of the DVTEL units.

 No part of this document contents may be used for any other

purpose, disclosed to any third party or reproduced by any means,
electronic or mechanical, without the express prior written
permission of DVTEL, Inc.

DVTEL, Inc. makes no representations whatsoever about any other products or
trademarks mentioned in the manual. © DVTEL, Inc. 2014. All rights reserved.

Legal and Environmental Information

This product contains technology controlled under the U.S. Export Administration
Regulations (EAR). Diversion contrary to U.S. law is prohibited. This product has
been tested and found to comply with the limits of FCC (47 CFR) Part 15, Subpart
B, Class A and CES-003. This product complies with the European RoHS directive.

Disclaimer

Users of DVTEL products accept full responsibility for ensuring the suitability and
considering the role of the product detection capabilities and their limitation as
they apply to their unique site requirements. DVTEL, Inc. and its agents make no
guarantees or warranties to the suitability for the users’ intended use. DVTEL,
Inc. accepts no responsibility for improper use or incomplete security and safety
measures.

Failure in part or in whole of the installer, owner, or user in any way to follow the
prescribed procedures or to heed WARNINGS and CAUTIONS shall absolve
DVTEL, Inc. and its agents from any resulting liability. Specifications and
information in this guide are subject to change without notice.

Electrical Safety Notice and Warnings

SAVE ALL SAFETY AND OPERATING INSTRUCTIONS FOR FUTURE USE.

Although the unit is designed and manufactured in compliance with all applicable
safety standards, certain hazards are present during the installation of this
equipment.

vi

Camera Warnings

Warning:

1. Only qualified trained personnel should service and repair this

equipment.

2. Observe local codes and laws and ensure that installation and

operation are in accordance with fire, security and safety
standards.

3. The unit’s cover is an essential part of the product. Do not

open or remove it. Operating the unit without the cover poses
a risk of fire and shock hazards.

4. Do not disassemble the unit or remove screws. There are no

user serviceable parts inside the unit.

5. Operating the camera at voltage levels outside the specified

range may result in permanent damage to the unit and void the
product warranty.

6. The camera electronics and electronic interfaces are sensitive

to electrostatic discharge. Follow appropriate ESD procedures
when handling the camera and during installation.

7. Be sure not to expose the camera head to strong sunlight,

which could cause the camera to overheat.

8. This product must be connected to a Power over Ethernet IEEE

802.af-compliant power source or a UL listed Class 2 power
supply rated 12-24 VDC or 24 VAC, minimum 13W or 0.54A.

9. For PoE installations, we strongly recommend using STP cabling

and an earth grounded end point to ensure proper ESD
immunity. For installations powered by AC or DC, a properly
earth grounded power source is strongly recommended. Any
other installation method may leave the camera at risk and
void the warranty.

10. If you use a power supply, make sure that the connection

matches the positive and negative polarity on the unit, and
protect against static electricity, ground faults and power
surges.

Document Information

vii

CT-5320F/CT-5640F Fixed Thermal Camera QIG

Avertissement:

1. Seul un technicien formé et qualifié est autorisé à entretenir et

à réparer cet équipement.

2. Respectez les codes et réglementations locaux, et assurez-vous

que l'installation et l'utilisation sont conformes aux normes
contre l'incendie et de sécurité.

3. Le cache de l'unité est une partie essentielle du produit. Ne les

ouvrez et ne les retirez pas. L'utilisation de l'unité sans cache
présente un risque d'incendie et de choc électrique.

4. Ne démontez pas l'unité et ne retirez pas ses vis. Aucune pièce

se trouvant à l'intérieur de l'unité ne nécessite un entretien par
l'utilisateur.

5. Toute utilisation de la caméra à des niveaux de tension n'étant

pas compris dans la fourchette indiquée peut endommager
l'unité de façon permanente et peut annuler la validité de la
garantie du produit.

6. L'électronique et les interfaces électroniques de la caméra sont

sensibles aux décharges électrostatiques. Suivez les
procédures ESD adéquates lors de toute manipulation de la
caméra et au cours de son installation.

7. Assurez-vous de ne pas exposer la tête de la caméra aux rayons

de soleil intenses qui pourraient surchauffer la caméra.

8. Ce produit doit être connecté à une source d'alimentation par

Ethernet conforme à la norme IEEE 802.af ou à une
alimentation UL de Classe 2 de 12-24 V CC ou 24 V AC, 13W ou
0,54A minimum.

9. Pour les installations PoE, nous recommandons fortement d'utiliser

des câbles STP et une liaison à la terre pour assurer l'immunité face
aux décharges électrostatiques. Pour les installations alimentées
par AC ou CC, une source d'alimentation reliée à la terre est
fortement recommandée. Toute autre méthode d'installation peut
comporter des risques pour la caméra et annuler la garantie.

10. Si vous utilisez une alimentation, assurez-vous que le branchement

à l'alimentation corresponde aux polarités positive et négative sur
l'unité, et protéger l'unité contre l'électricité statique, les défauts de
mise à la terre et les surtensions.

Avertissements relatifs à la Caméra

viii

Introduction

2. Introduction

This document provides information about the ioimage Thermal CT-5320F/
CT-5640F fixed-mount, fixed-focal length thermal camera. The NTSC/PAL camera
system is a hybrid analog/Internet Protocol (IP) networked solution that
conforms to the Open Network Video Interface Forum (ONVIF™) Profile S
standard.

2.1. Package Contents

The unit package contains the following items:

Figure 1: Package Contents

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CT-5320F/CT-5640F Fixed Thermal Camera QIG

Item

QTY

Description

1 1 CT-5320F/CT-5640F Fixed Thermal Camera (with 90°
BNC adapter attached to the camera’s back panel)

2 1 Base mount

3 1 Back cover

4 1 Solar shroud

5 1 Cable sealing gland with electrical nut

6

16

#6 32 x 3/8” screws (including spares)

7 3 Stem bumpers ( including one spare)

8 1 White silica gel desiccant for installation

9 1 O-ring

10 3 Sealing washers with gasket (including one spare)

QTY

Description

1

Male 5-pin AC power terminal block connector
for use with AC power cables

1

Male 5-pin DC power terminal block connector
for use with DC power cables

1

Video Ground Loop Isolator
1

Quick Installation Guide (this document)

Note:

A 24 VAC power source should supply 13W. Be sure that a 12VDC
supply is rated at 2 amps and that a 24VDC supply is rated at 1 amp.

In addition, the following items are supplied:

Related information:

 ioimage Thermal CT-5320F/CT-5640F User and Installation Guide
 ioimage HTML Edition Units User’s Guide
 ioimage trk-101 Installation Manual

2

Installation and Mounting

Caution:

To avoid damage from overheating or unit failure, assure that there is

sufficient temperature regulation to support the unit’s

cooling/heating requirements. Operating temperature should be kept
in the range -40° to 60°C (-40° to 140°F), with no more than 95%
non-condensing humidity.

Attention:

Afin d'éviter tout dommage dû à une surchauffe ou toute panne de
l'unité, assurez-vous que la régulation de température est suffisante
pour répondre aux exigences de l'unité (refroidissement/chauffage).
La température de fonctionnement doit être maintenue dans la plage
de température spécifiée pour le produit (-40° à 60°C/-40° à 140°F,
sans condensation d'humidité supérieur à 95%).

3. Installation and Mounting

The physical installation of the unit is the first phase of making the unit
operational in a security plan. The goal is to physically place the unit, connect it
to other devices in the system, and to establish IP network connectivity.

When finished with the physical installation, refer to the ioimage Thermal
CT-5320F/CT-5640F User and Installation Guide to complete the second phase of
installation, which is the setup and configuration of the unit.

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CT-5320F/CT-5640F Fixed Thermal Camera QIG

3.1. Preparation

Read the instructions in this chapter thoroughly before installing the camera.
Following are additional considerations for outdoor installation:

 Always use weatherproof equipment, such as boxes, receptacles,

connectors, etc.

 For electrical wiring, use the properly rated sheathed cables for

conditions to which the cable will be exposed (for example,
moisture, heat, UV, physical requirements, etc.).

 Plan ahead to determine where to install infrastructure

weatherproof equipment. Whenever possible, ground components
to an outdoor ground.

 Use best security practices to design and maintain secured camera

access, communications infrastructure, tamper-proof outdoor
boxes, etc.

 To minimize the effects of EMI (electromagnetic interference) and RFI

(radio frequency interference), consult your reseller.

3.2. Items Required for Installation That Are Not

Supplied

The following items are required for installation, but are not included in the
package:

 Power source (PoE switch, 12-24VDC or 24VAC power supply)
 Shielded Twisted Pair (STP) cable if using a PoE switch
 Cat 5 Ethernet cable for network connection without a PoE switch
 Tripod or mounting bracket for mounting the camera
 One #2 Phillips head screwdriver
 Two open-end, 1-inch (25.4mm) wrenches or adjustable wrenches
 One 6-inch (152mm) scale or ruler
 Electric or manual torque screwdriver set to 10 inch-pounds

(1.23 Newton meters)

4

 Torx T10 pin-in security bit, 3-1/2” (90mm) in length
 Hex wrench
 RJ45 connector
 RJ45 crimping tool
 Coax cable
 Coax cable cutter/stripper
 BNC connector
 BNC crimping tool

Figure 2: Recommended Tools

3.3. Preparing the Cables

Installation and Mounting

To prepare the camera cabling

Disconnect power from any previously installed cables.
Use a #2 Phillips head screwdriver to pierce a hole in the center of the

cable gland.

If needed, pierce the smaller holes on the outer perimeter of the cable

gland membrane for AC/DC power.

Remove the electric nut from the sealing gland.
Place the O-ring on the threaded end of the cable gland to insure a

good seal.

If using existing cable, cut off the RJ45 or BNC connector.
Feed the cables through the components in the following order:

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CT-5320F/CT-5640F Fixed Thermal Camera QIG

 Four-hole mount adapter, with its flat surface facing the mating

standard four-hole bracket, if required

 Base mount (flat side first for base-mounting bracket)
 Electrical nut (convex side) of the supplied cable sealing gland
 Bottom of the camera body through the back hole below the

connectors

3.4. Inserting Ethernet and Video Cables into the

Camera

The following procedure explains how to insert the Cat 5 Ethernet cable and
analog video coax cable with the sealing gland into the thermal camera.

Recommended video cable components:

 RG179BU video coax cable assembly
 RJ179 male BNC crimp connector

To insert the cables

Place the nut onto the cables.

Figure 3: Installation Step 1 Illustration

6

Installation and Mounting

Feed the Cat 5 Ethernet cable and video coax cable through the gland

housing. The Ethernet cable goes through the center of the gland
housing. The analog video cable goes through one of the five outer
holes of the gland housing.

Figure 4: Installation Step 2 Illustration

Push the gland housing over the cables.
Push the gland rubber into the gland housing.

Figure 5: Installation Step 4 Illustration

Tighten the gland nut onto the gland housing. Leave about 3.15” (8cm)

of cable sticking out of the gland housing.

Figure 6: Installation Step 5 Illustration

7

CT-5320F/CT-5640F Fixed Thermal Camera QIG

Insert the cables and gland housing into the camera and attach them to

the connectors.

Figure 7: Installation Step 6 Illustration

Slide the gland housing chassis nut over the cables. Tighten the gland

housing chassis nut into the camera.

Figure 8: Installation Step 7 Illustration

Crimp the other end of the cables in place (not shown).

3.5. Preparing the IP66 Enclosure

To prepare the camera for PoE power connection

Slide the Ethernet cable through the threaded end of the cable sealing

gland with the O-ring installed.

Use a scale to measure approximately 4-1/2” (114mm) of cable slack

from the end of the cable to the rubber grommet of the sealing gland.

Attach one open-end wrench onto the flange of the cable gland.
Using the second open wrench, tighten the compression nut to

approximately 8 in-lbs. (0.9 newton meters) of torque.

8

Installation and Mounting

Note:

To ensure a proper earth ground between the camera and a PoE
switch, we strongly recommend using Shielded Twisted Pair (STP)
cabling. Installations of ioimage Thermal cameras with STP cabling
and a properly earth grounded PoE switch are tested to comply with
industry immunity standards for Electro Static Discharge. Any other
installation method may leave the camera at risk and void the
warranty.

Attach an RJ45 connector to the Ethernet cable.
Pull the cables tightly back through the camera, exposing the thread of

the cable sealing gland out of the base of the camera.

Attach the electrical nut back onto the gland.
Tighten the nut securely until it is finger-tight.
Use the hex wrench to tighten the electrical nut to approximately

8 in-lbs. (0.9 newton meters) of torque.

Figure 9: IP66 Enclosure with PoE Connection

9

CT-5320F/CT-5640F Fixed Thermal Camera QIG

Figure 10: AC Power Installation

Figure 11: DC Power Installation

Figure 12: AC Power Cable Connections

Figure 13: DC Power Cable Connections

To prepare the camera for AC/DC power connections

Attach the male AC or DC five-pin terminal block connector to the AC

or DC power cables.

Insert the male connector into the female connector on the back of the

camera housing.

Pull the cables tightly back through the camera, exposing the thread of

the cable sealing gland out of the base of the camera.

Attach the electrical nut back onto the gland.
Tighten the nut securely until it is finger-tight.
Use the hex wrench to tighten the electrical nut to approximately

8 in-lbs. (0.9 newton meters) of torque.

10

Installation and Mounting

3.6. Attaching the Camera to an Analog Device

In order to prevent video signal distortion, the supplied ground loop isolator must
be installed between the analog out connector on each camera and an attached
analog device if:

 You are connecting the camera to an analog device and
 You are connecting more than one camera on the network segment

Figure 14: Ground Loop Isolator Installation

3.7. Assembling the Camera Components

Refer to Package Contents (page 1) for illustrations and a description of the
components mentioned in this section.

To assemble the camera components

Attach the base mount to the camera using 8 of the #6 screws.
Using the electric screwdriver and the Torx T10 security bit, tighten the

8 fasteners to about 10 in-lbs. (0.9 newton meters) of torque.

Using the electric screwdriver and the Torx T10 security bit, tighten the

fasteners to about 10 in-lbs. (1.23 newton meters) of torque.

Connect the cables to the respective connector:

 Ethernet port
 Analog video out

11

CT-5320F/CT-5640F Fixed Thermal Camera QIG

Caution:

DO NOT connect an AC supply to a DC connector. This
could damage the unit.

Attention:

Ne branchez pas une alimentation AC à un connecteur CC.
Ceci pourrait endommager la caméra.

 AC/DC power: Connect the AC or DC male terminal block

connectors to the camera according to the wiring in section 3.5.

 If you are powering the camera with an AC supply, insert the

green AC terminal block connector and connect AC+ to the
24VAC input and AC- to the 12VDC input

 If you are powering the camera with a DC supply, insert the

white DC terminal block connector and connect DC+ to the
12VDC input and DC- (or ground) to the GND input

Reconnect power to the existing cables.
Check for a steady LED indication on the Ethernet connector to confirm

connection to the IP network. The status LED indicators are:

 LED 1: Steady green for 10MB connection or flashing green for

activity.

 LED 2: Steady amber for 100MB connection or flashing amber for

activity.

Place the supplied white desiccant into the back cover.

Figure 15: Back Cover and White Desiccant

12

Installation and Mounting

Attach the back cover to the camera using two #6 screws and two

master seal washers, placing the metal side against the head of the
screw and gasket side against the camera body.

Figure 16: Back Cover Screws and Sealing Washer

Tighten the two fasteners to approximately 10 in-lbs.

(1.23 newton meters) of torque.

Assemble the two rubber stem bumpers onto the two detents in the

concave surface of the solar shroud.

Figure 17: Solar Shroud and Stem Bumpers

Snap the solar shroud into the base mount.

3.8. Mounting the Camera

The camera can be mounted on a tripod or on a base mount or four-hole
bracket.

 For tripod mounting, use the tripod adapter, which is available as an

accessory.

 For base mounting, install the camera base mount on a standard flat

side bracket (not provided) using #6 32 x 3/8” screws (not provided).

13

Accessing the Camera

Note:

Use a DHCP server to facilitate discovery of the unit’s IP Address.
Confirm that Use DHCP is checked in DNA’s Assign IP dialog box.

By default, when the camera powers on, it attempts to obtain an IP
address from a DHCP server in the network. If the camera cannot
obtain an IP address through DHCP within a reasonable time, it will
default to an IP address of 192.168.0.200 and a subnet mask of

255.255.255.0.

In the event that you do not have access to the DHCP server:

1. Set 192.168.0.11 as the IP address for the client PC.

2. Use the Windows Network tool to locate the camera and set the

static IP address.

4. Accessing the Camera

After installing the ioimage Thermal CT-5320F/CT-5640F camera, use the
camera’s web Interface to make configuration changes and to view live video. In
order to make these changes, connect to the camera from any PC on your
network.

The PC must meet the following requirements:

 Windows 7, Windows 8, or Windows 8.1 operating system
 IE 8, 9, 10, or 11 browser

4.1. Device Discovery

We recommend using DVTEL’s DNA tool to discover the camera on the network.

To discover devices using DNA

Download the DNA utility from the DVTEL Partner Portal, or copy the

DNA utility from the CD included in the trk-101 package.

Click the DNA icon and run the DNA utility (DNA.exe). DNA

discovers all devices on the VLAN.

Assign IP address to the device.

15

CT-5320F/CT-5640F Fixed Thermal Camera QIG

Click the Login icon and enter login credentials for the devices.
Enter the unit’s IP address in your browser (IE 8, 9 10, or 11).
When the Login window opens, enter the unit’s default user name and

password (“admin” and “admin”).

4.2. Viewing Live Video

After logging in for the first time or loading a new firmware version, an
information bar opens in the user interface, requesting you to enable the ActiveX
plug-in for the VLC media player to view live video.

To enable the ActiveX plug-in

From the web interface, click the on-screen link “Install VLC Plug-in

First”. The following information bar is displayed:

Figure 18: ActiveX Plug-in Information Bar

Click Allow. The View screen is displayed.

16

Figure 19: View Screen

Accessing the Camera

Item

Description

Video Stream

Select the video stream: H.264, MJPEG, or HTTP JPEG.
You can select multiple video streams from a single
camera, which open in separate browser windows.

HTTP JPEG is recommended for:

 Accessing a unit that is located behind a

firewall at a remote site

 Transmitting video via HTTP over remote

networks with low bandwidth

 Remote configuration of the unit over the

web

Snapshot

Click the icon to take a snapshot of the image.

View Size

Adjust the video viewing window to the following
sizes: 160 x 120, 320 x 240, or 640 x 480 (default).

The icon above the top-right corner of the image
indicates whether constant recording is active (red
dot) or inactive (gray dot).

The View screen includes the following icons, buttons, controls and menus:

17

CT-5320F/CT-5640F Fixed Thermal Camera QIG

Item

Description

AGC

Automatic Gain Control (AGC) adjusts the gain and
level of the entire scene in real-time. From the drop­down menu, select a mode:

 Freeze – Turns off/freezes AGC at its current

level.

 Auto – provides an image with optimum

average contrast and brightness.

 ICE – Enhanced gain control/Image Contrast

Enhancement (ICE) that prevents the
darkening of scenes and reduces detector
noise when hot objects appear in low­contrast indoor scenes. It also amplifies
detector noise to enhance images of high­contrast outdoor scenes.

ICE

Move the slider to adjust the strength of the AGC/ICE
settings. The range is from 1-7. The higher the
number, the better the picture. The default is 4.

Contrast

Move the slider to adjust the contrast. The range is
from 1-100. The higher the number, the higher the
contrast. The default is 50.

Brightness

Move the slider to adjust the brightness. The range is
from 1-100. The higher the number, the brighter the
picture. The default is 50.

Polarity

Enables you to select how to display hot and cold
pixels. Select one of the following settings:

 White Hot – Hot pixels are shown as white

and cold pixels are shown as black.

 Black Hot – Hot pixels are shown as black

and cold pixels are shown as white.

Non
Uniformity
Correction
(NUC)

Normally, an NUC is performed automatically to
compensate for temperature variations. Click this
button to manually force a Non Uniformity Correction.
The NUC interval can also be set using the
maintenance/camera functions menu.

18

CORPORATE HEADQUARTERS
DVTEL, Inc.

65 Challenger Road
Ridgefield Park, NJ 07660, USA
Tel: [phone]
Fax: [phone]
Order Fax: [phone]

[e-mail]

ASIA PACIFIC REGION
DVTEL

111 North Bridge Road, #27-01
Peninsula Plaza
Singapore 079098
Tel: [phone]
Fax: [phone]

[e-mail]

ANZ AND THE PACIFIC ISLANDS
DVTEL

37 Victoria Street
Henley Beach SA 5022, Australia
Tel: [phone]
Fax: [phone]
Mobile: [phone]

[e-mail]

EMEA
DVTEL UK Ltd.

7 Lancaster Court, Coronation Road
High Wycombe
HP12 3TD England
Tel: [phone]
Fax: [phone]

[e-mail]

INDIA AND SAARC, GULF REGION
DVTEL India Pvt., Ltd.

303, SSR Corporate Park
Mathura Road
Faridabad 121002, Haryana, India
Tel: [phone]
Fax: [phone]

[e-mail]

CENTRAL AND LATIN AMERICA
DVTEL Mexico S.A.P.I. de C.V.

Felipe Villanueva No. 10
Col. Guadalupe Inn
México, D.F. 01020 México
Tel: [phone]
Fax: [phone]

[e-mail]

DVTEL NORTH ASIA
2404, 24/F, World-Wide House
19 Des Voeux Road Central
Hong Kong
Tel: [phone]
Mobile: [phone]

[e-mail]

DVTEL北亞地區
香港中環德輔道中19號
環球大廈2404室
電話: [phone]
手提: [phone]
電郵: [e-mail]

Contacting DVTEL

To contact us, write us at [e-mail] or contact your local office.

Contacting DVTEL

To request the latest versions of firmware and software or to download other product-related

documents, visit http://www.dvtel.com/support. If you have obtained a login, go to our support

gateway. For assistance, email us at [e-mail] or phone 1-888-DVTEL77.

19