The manuals as well as the soft- and/or hardware described here and all their constituent parts are
protected by copyright. Without the express permission of DVS Digital Video Systems AG any form
of use which goes beyond the narrow bounds prescribed by copyright legislation is prohibited and
liable to prosecution.
This particularly applies to duplication, copying, translation, processing, evaluation, publishing, and
storing and/or processing in an electronic system.
Specifications and data may change without notice. We offer no guarantee that this documentation
is correct and/or complete. In no event shall DVS Digital Video Systems AG be liable for any damages whatsoever (including without limitation any special, indirect, or consequential damages, and
damages resulting from loss of use, data, or profits, or business interruption) arising out of the use
of or inability to use the hardware, software and/or manual materials.
Those parts of this documentation that describe optional software or hardware features usually
contain a corresponding note. Anyway, a lack of this note does not mean any commitment from
DVS Digital Video Systems AG.
FireWire is a trademark of Apple Inc., registered in the U.S. and other countries. DVS is a registered
trademark of DVS Digital Video Systems AG. Linux is a registered trademark of Linus Torvalds.
Any other product names mentioned in this documentation may be trademarks or registered trademarks of their respective owners and as such are subject to the usual statutory provisions.
Page 5
Headquarters:
DVS Digital Video Systems AG
Krepenstr. 8
30165 Hannover
GERMANY
Phone:+49-511-67807-0
Fax:+49-511-630070
E-mail:info@dvs.de
Internet:http://www.dvs.de
Support:
Phone:+49-511-67807-25
Fax:+49-511-67807-31
E-mail:support@dvs.de
For the Americas:
U.S. Headquarters:
DVS Digital Video, Inc.
300 East Magnolia Boulevard, Suite 102
Burbank, CA 91502
USA
Phone:+1-818-846-3600
Fax:+1-818-846-3648
E-mail:info@dvsus.com
Internet:http://www.dvsus.com
Support:
E-mail:support@dvsus.com
Page 6
Page 7
Registration Form
PLEASE SEND TO:
Dear customer,
this product was developed and tested thoroughly. Unfortunately, the possibility of problems and errors can never be ruled
out. To support us in helping you as fast as possible if such a
case occurs, please fill in this registration form and send or fax
it to the address on the right.
You may also use our online registration form which can be accessed from the following
internet page: http://www.dvs.de/support/further-support.html
This documentation describes how to use the hardware of the SpycerBox manufactured by DVS. The SpycerBox is a multi-purpose storage
as well as server device delivered with several data management tools.
It is the ideal solution for users at broadcast and post production facilities who want to make the most of their file-based workflow. The
SpycerBox can be used for several purposes, for example, as …
– … a high-performance automated backup and archiving solution,
– … a powerful file server with proxy clip generation for a SAN, or
– … as an NAS solution for the whole network.
1
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2
Together with the powerful and reliable hardware of the SpycerBox you
also receive the SpycerBox software, an extended version of DVS’s
award-winning data management software Spycer. With the SpycerBox software you can, for instance, automatically create low-resolution
proxy video clips of the content on the local or a connected storage, defragment an SNFS storage such as a SAN, or perform scheduled maintenance tasks automatically in your network.
The SpycerBox hardware will be equipped with Linux as its operating
system and a storage capacity of 24 TB. Optionally available are various
connection possibilities to integrate the system seamlessly into your
workflow.
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SpycerBox Hardware Guide
1.1 Overview
This guide informs you about the operation of the SpycerBox hardware,
all its connection possibilities and its installation. Furthermore, it describes some maintenance tasks that you may carry out on your own.
The chapters contain the following information:
Chapter 1Begins with a short introduction to the Spycer-
Chapter 2This chapter gives a front and rear overview of
Box, followed by a note regarding the audience
this manual is written for and an explanation of
the conventions used in this manual. Furthermore, it provides safety instructions that you
must adhere to and some important notes that
you should observe.
the system detailing all items, connectors and
interfaces.
Chapter 3Describes the hardware installation of the
SpycerBox.
Chapter 4Explains how to operate the SpycerBox, i.e.
how to start and shut down the device.
Chapter 5Details maintenance work, for example, in case
of a hard disk, fan or power supply unit failure.
AppendixProvides technical details and general informa-
tion about the SpycerBox hardware. Furthermore, it gives hints how to resolve irregularities
during operation.
IndexThis chapter facilitates the search for specific
terms.
1-2
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1.2 Target Group
To use this manual you should know how to handle computer equipment. Furthermore, to connect the SpycerBox to a network or a SAN
storage you should have experience as a network administrator and
know how to set up the required network connections on the installation site in hard- as well as software.
When performing maintenance tasks on the SpycerBox hardware, you
must be qualified to work on, repair and test electrical equipment.
1.3 Conventions Used in this User Guide
The following typographical conventions will be used in this documentation:
y Texts preceded by this symbol describe activities that you must per-
form in the order indicated.
– Texts preceded by this symbol are parts of a list.
Introduction
1
2
Texts preceded by this symbol are general notes intended to facilitate work and help avoid errors.
You must pay particular attention to text that follows this
symbol to avoid errors and possible resulting damages thereof.
Texts following this symbol you must pay particular attention to to avoid dangers and personal injuries.
“ ”Texts enclosed by quotation marks are references to other man-
uals, guides, chapters, or sections.
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SpycerBox Hardware Guide
1.4 Safety Instructions
To use the SpycerBox correctly please heed the following:
Please read the following safety instructions carefully before
attempting any installation and/or performing any work on
the SpycerBox.
If the SpycerBox is not used in compliance with the safety instructions, the warranty and all resulting liability claims will be
void.
General
The SpycerBox has been built according to the applying safety regulations. To minimize the possibility of a faulty operation of the device all
manuals and guides must be available at all times at the operation site.
Before installing and/or using the SpycerBox the manuals and guides
delivered with the SpycerBox must be read and observed.
– Use the SpycerBox only in apparent good technical order.
– The SpycerBox hardware works with voltages that can be hazard-
ous to your health. Never work on the system or access its interior
with the power cable(s) being plugged in. Make sure the power
supply is disconnected from the components you intend to work
on.
– Computer hardware contains components that are sensitive to elec-
trostatic discharge. If you touch them without precautionary measures, they can be destroyed. Use a wrist strap connected to ground
when accessing electronic parts and take care of grounding the system. Avoid touching the internal components of the SpycerBox
whenever possible.
– Computer hardware contains components that are sensitive to
changing voltages. Connecting or disconnecting the SpycerBox to
or from peripheral hardware while any of them is switched on may
damage the hardware. Switch off all peripheral hardware before
connecting or disconnecting anything.
– Use, store and transport the SpycerBox only in compliance with the
technical data laid out in section “Technical Data” on page A-4.
– If fluids or solid objects get inside the casing, the SpycerBox must be
disconnected from the power supply immediately. Before using the
SpycerBox again, it has to be checked by authorized service personnel.
– Only use a damp tissue without any cleaning agents to clean the
casing.
– The SpycerBox must not be misused, abused, physically damaged,
neglected, exposed to fire, water or excessive changes in the climate or temperature, or operated outside maximum rating.
1-4
Page 15
Introduction
– Do not perform any changes or extensions to the SpycerBox what-
soever.
Transportation
The SpycerBox is a very sensitive device. Especially the hard disks of the
system must be handled with greatest care. Therefore, observe in case
of transportation:
– Handle the SpycerBox with great care.
– Always use the original packing or a similar structured packing for
transportation as detailed in section “Packing Instructions” on
page A-6.
– Avoid shocks or vibrations during transport. For longer distances it
is recommended to use a lifting truck.
– Keep the SpycerBox as a transportation good dry.
– In the warranty period you have to keep the original packing and
use it in case of transportation.
1
Environmental Conditions
For error-free working and a long service life the SpycerBox needs some
basic environmental conditions:
– Do not expose the SpycerBox to sources of heat, such as direct sun-
light or a radiator.
– Do not cover or obstruct the ventilation holes of the system.
– When installing the DVS system in a rack, take care that warmed up
air is conducted to the rear of the rack and properly vented away.
– Avoid areas with high humidity or dust. Best operating conditions
are given in an air-conditioned site.
– Do not expose the SpycerBox to strong electric or magnetic fields.
– Avoid areas where the SpycerBox will be subject to vibrations or
shocks.
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SpycerBox Hardware Guide
1.5 Important Notes
The following provides information about warranty, a note about the
conformity of the product and other general information.
Warranty Information
This product is warranted to be free of defects in materials and workmanship for a period of one year from the date of purchase. DVS extends this Limited Warranty to the original purchaser.
You have to keep the original packing and use it in case of
transportation. Otherwise this warranty will be void.
In the event of a defect or failure to confirm to this Limited Warranty,
DVS will repair or replace the product without charge. In order to make
a claim under this Limited Warranty, the purchaser must notify DVS or
their representative in writing of the product failure. In this Limited
Warranty the customer must upon DVS’s request return the product to
the place of purchase or send the defective device to a given address
for the necessary repairs to be performed. In the warranty period the
customer must keep the original packing and pack the DVS product in
it in case of a product return. If the customer is not satisfied with the
repair, DVS will have the option to either attempt a further repair, exchange the product or refund the purchase price.
This warranty does not cover:
– Products not developed by DVS Digital Video Systems AG.
– Products not used in compliance with the safety instructions
detailed in section “Safety Instructions” on page 1-4.
– Products on which warranty stickers or product serial numbers have
been removed, altered or rendered illegible.
– The costs of installations, removals, transportations, or reinstalla-
tions.
– Costs for transportation damages.
– Damages caused to any other item.
– Any special, indirect, or consequential damages, and damages
resulting from loss of use, data, or profits, or business interruption.
Declaration of Conformity
This product has been tested according to
RoHS
2002/95/EC
the applying national and international directives and regulations. Further information
about this can be found in section “Conformity Declarations” on page A-8.
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Product Disposal (B2B)
Used electrical and electronic products should not be disposed of with general household waste. At the end of its
service life you may return the DVS product after appropriate prior notification to either your local distributor or
DVS in Germany. DVS will then take the device free of
charge to a waste disposal organization which will recycle
and reuse it environmental friendly.
General Notes
Please observe the following general important notes:
Leave about 10 to 15 % of the overall main storage capacity
empty of data for performance reasons.
Compared to other alarms sounded by the system the alarm
buzzer of the power supply is relatively faint. In a loud environment it may be drowned by other noises. When operating the
SpycerBox in a loud environment, it is recommended to check
the state of the power supply units (e.g. via their LEDs, see section “Power Supply” on page 2-10) at regular intervals.
Introduction
1
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SpycerBox Hardware Guide
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Overview
This chapter provides a detailed overview of the SpycerBox hardware.
The system will be shown in a front and a rear view and all its parts and
connectors will be described.
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SpycerBox Hardware Guide
2.1 Overview of the Front
This section gives an overview of the front of the SpycerBox.
After an overall overview of the front the DVD drive is described first,
followed by details about the HDD LEDs. After this the operation items,
faceplate and the hard disk array of the system will be explained.
2.1.1 The Front of the System
This section provides an overview of the front of the system:
DVD driveoperation itemsHDD LEDs
faceplate/
hard disk array
SpycerBox
Figure 2-1: Overview of the front
DVD driveThe DVD drive can be used, for example, for soft-
ware installations. Further information about the
DVD drive can be found in section “DVD Drive”
on page 2-3.
HDD LEDsThe upper part of the front is equipped with LEDs
that indicate the statuses (activities) of the hard
disks of the hard disk array. Further information
about the LEDs and their meaning can be found in
section “HDD LEDs” on page 2-4.
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Overview
faceplate/
hard disk array
operation itemsWith the operation items the system can be con-
The faceplate covers the hard disk array. If you
need access to one of the hard disks, for example,
to replace it, it can be lifted. The faceplate will be
described in more detail in section “Faceplate” on
page 2-6.
The hard disk array contains the main storage hard
disks which can be used to store video, audio or
backup material. All disks can be replaced easily in
case of failure. The disk array is described in more
detail in section “Hard Disk Array” on page 2-7.
trolled (e.g. turned on or off). Additionally, they offer some LEDs that allow you to assess the state of
the SpycerBox as well as USB connectors for an
easy connectivity to additional devices such as
memory sticks. Further information about the operation items can be found in section “Operation
Items” on page 2-4.
1
2
2.1.2 DVD Drive
The system is equipped with a DVD drive which can be used for service
purposes or to install additional software.
Depending on the type of drive delivered to you, the DVD
drive may also provide burning capability.
DVD trayThe DVD tray holds the CD or DVD.
DVD ejectOpens the DVD tray when the system is
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DVD trayDVD ejectemergency eject
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Figure 2-2: Overview of DVD drive
turned on.
emergency ejectYou can open the DVD tray with the system
cut from power: Insert a thin, pointed object
into the emergency eject hole. Then the DVD
tray opens.
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SpycerBox Hardware Guide
For further information regarding the operation of the drive, please refer to the original manufacturer’s documentation.
2.1.3 HDD LEDs
The HDD LEDs show the statuses (activities) of the hard disks of the
hard disk array. They can be seen only when they are flashing because
they are located behind the white strip and thus not visible when off.
Each LED represents a hard disk of the array:
Figure 2-3: HDD LEDs
A
LEDs:
1
234123412341234
hard disks:
Starting from the left, the first five LEDs display the accesses to hard
disks in the very left column of the array (see section “Hard Disk Array”
on page 2-7), the second five LEDs show the state of the hard disks of
the second column, and so on.
2.1.4 Operation Items
BCD
5555
ABCD
1111
2222
3333
4444
5555
6666
Figure 2-4: HDD LEDs and the hard disk array
6666
2-4
With the operation items at the system’s front the SpycerBox can be
controlled (e.g. turned on or off). There you can also find LEDs that allow you to assess the state of the system as well as USB connectors.
Page 23
Overview
132456
789
Figure 2-5: Operation items overview
The LEDs can be seen only when they are flashing because
they are located behind the white strip and thus not visible
when off.
Further information about what to do in case of an alarm can
be found in section “Troubleshooting” on page A-2.
1
No.ItemExplanation
1, 2LAN 1/2 LEDs Indicate that a valid network is connected to the
first/second LAN connection at the rear of the
system (see section “ATX Connector Panel” on
page 2-11).
3alarm LEDThis LED indicates that a hardware malfunction
occurred.
4system HDDIndicates accesses to the system hard disk (e.g.
during the loading of the operating system).
5muteIn case of a hardware malfunction a system
alarm turns on. By pressing this button the
alarm buzzer can be switched mute. Use a thin,
pointed object to press this button.
Some alarms (e.g. the one in case of a
hard disk failure) are independent of
the system alarm and cannot be
switched mute with the mute button.
6resetResets your system and initiates a warm reboot.
Use a thin, pointed object to press this button.
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Save your data before resetting the
system. Otherwise data may be lost.
7, 8USB portsThe USB connectors (universal serial bus) at the
front offer you the possibility to connect other
devices such as memory sticks easily.
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SpycerBox Hardware Guide
No.ItemExplanation
9powerThe power switch turns the system on or off.
2.1.5 Faceplate
The faceplate covers the hard disks of the hard disk array.
faceplatebacklit DVS logo
The respective state of the system will be indicated by the DVS logo in the middle of the faceplate (see section “Faceplate” on page 2-6).
SpycerBox
Figure 2-6: Overview of the faceplate
The faceplate is built with an integrated backlit DVS logo which indicates the state of the system, i.e. its power-on status: If the DVS logo is
illuminated, the power is turned on; if not, the power is turned off.
The top side of the faceplate is hinge-fastened, while its bottom side is
fixed with magnets. If you need access to one of the hard disks, for example, to replace it, you just have to lift the faceplate:
2-6
SpycerBox
Figure 2-7: Lifting of faceplate
Page 25
Then you can access the hard disks of the hard disk array (see section
“Hard Disk Array” on page 2-7).
The faceplate can be removed for transport reasons (see section “Removal of the Faceplate” on page 5-12).
2.1.6 Hard Disk Array
The hard disks of the hard disk array are used, for example, to store
proxy clips of your video and audio material or backup files of the connected central storage. It is the main storage of the SpycerBox. To prevent data loss in case a hard disk fails, it is normally RAID 5 protected.
Further information about RAID 5 can be found in section “Introduction to Hard Disks and RAID 5” on page 5-2.
Overview
The system hard disk is not among the hard disks of the hard
disk array. It is installed inside the system and not accessible
from the outside.
Once the faceplate is lifted (see section “Faceplate” on page 2-6), you
have access to the hard disk array:
hard disk arraylifted faceplate
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Figure 2-8: Hard disk array
Each hard disk of the array is connected to the system with the help of
a disk carrier which makes the removal of a hard disk from the system
easy, for example, in the event of a failure.
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Further information about how to remove and exchange a
hard disk can be found in section “Hard Disk Maintenance” on
page 5-2.
disk carrierThe disk carriers hold each one hard disk of the
leveropenerdisk carrier
LED disk
power
LED disk
activity
Figure 2-9: Hard disk carrier overview
array. The hard disk are mounted to the disk
carriers with several screws normally located at
the sides of the carriers.
leverOnce the lever is unlocked with the opener, it
can be used to pull the disk carrier and its hard
disk out of the system.
openerUnlocks the lever and with it the disk carrier.
LED disk powerShows whether the disk of the disk carrier re-
ceives power.
LED disk activityIndicates the statuses (activities) of the hard
disk of the disk carrier. Same as the respective
LED of the HDD LEDs (see section “HDD
LEDs” on page 2-4).
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2.2 Overview of the Rear
This section provides an overview of the rear of the system.
After an overall overview of the rear the power supply will be described
first, followed by a detailed description of the ATX connector panel and
the slot panel connectors.
2.2.1 The Rear of the System
This section provides an overview of the rear of the system:
power supplyATX connector panelslot panel connectors
987654321
Overview
1
Port1
2Gb1Gb
2Gb1Gb
Port2
Figure 2-10: Overview of the rear
power supplyThe redundant power supply provides the sys-
tem with power. It consists of several independent power supply units: Even if one fails the
others will still supply enough power to keep
the system operational. Further information
about the power supply can be found in section “Power Supply” on page 2-10.
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ATX connector panelOn this panel you can find the standard con-
nectors of the computer system. It is described
in more detail in section “ATX Connector Panel” on page 2-11.
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SpycerBox Hardware Guide
slot panel connectorsThe slot panel connectors of the SpycerBox
2.2.2 Power Supply
The redundant power supply provides the system with power. It consists of several independent power supply units: Even if one fails the
others will still offer enough power to keep the system working.
The system can be operated with one power supply unit out
of order. However, if another one fails the system is likely to
break down. Therefore, it is recommended to change a failed
power supply unit immediately.
provide, for example, the network connections
to connect the system to a SAN. Furthermore,
if applicable, some additional panels may be
present for internal reasons or on customer re-
quest. Further details about the slot panel con-
nectors can be found in section “Slot Panel
Connectors” on page 2-12.
For more information about how to deal with a malfunctioning
power supply unit see section “Power Supply Maintenance”
on page 5-10.
The state of the power supply units can be easily checked either with their LEDs as explained below or with the general
alarm LED (see section “Operation Items” on page 2-4).
The following provides an overview of one of the power supply units:
latch power cable socketLEDhandle
Figure 2-11: Overview of the power supply
2-10
handleWith the handle of the power supply unit you
can pull the unit out of the power supply once it
is unlocked with the latch.
LEDThe LED indicates the state of the power supply
unit with colors:
Page 29
Overview
greenThe power supply unit is operating
normally.
redThe power supply unit has a malfunc-
tion.
offThe power supply is either disconnect-
ed from power or in standby mode. It
may also indicate a malfunction.
latchThe latch of a power supply unit locks it in the
power supply. Once the security screw of the
latch is removed, the unit can be unlocked and
pulled out of the power supply with the help of
the handle.
power cable socketThe socket where the power cable has to be
plugged in to provide the system with power.
2.2.3 ATX Connector Panel
The ATX connector panel on the rear of the SpycerBox holds the connectors of the computer system. It provides the following connections:
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2345
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Figure 2-12: ATX connector panel on rear
8
No.ItemExplanation
1mousePS/2 connector to connect a mouse to your sys-
tem.
2USB portsThese USB connectors (universal serial bus) of-
fer you the possibility to connect other devices
to your system.
3parallel portDB-25 connector for the connection of an ex-
ternal device, such as a printer.
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No.ItemExplanation
4, 5LAN
(1000 Mb)
Gigabit Ethernet (1000 Base-T) connection
ports to connect your system to a network.
6keyboardPS/2 connector to connect a keyboard to your
system.
7COM portRS-232 connector for the connection of serial
interface devices.
8VGADB-15 connector (female) to connect a moni-
tor.
2.2.4 Slot Panel Connectors
The SpycerBox provides on its slot panel connector area several connection possibilities such as the network ports or ports to connect the system to a SAN. The following figure shows an example configuration of
the slot panel connector area:
If an extra graphic card is installed in
your system (see section “Slot Panel
Connectors” on page 2-12), this connector will not be operational.
Gigabit Ethernetgraphic cardFibre Channel
Port 1
2Gb 1Gb
2Gb 1Gb
Port 2
Figure 2-13: Example of a slot panel configuration
The above layout of the slot panel area is just an example. The one on
your system may differ from the figure above: The position of the indi-
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Overview
vidual slot panels may vary and/or other panels may be installed, either
for internal reasons or on your request.
To provide connections to most networks there are various interface
possibilities optionally available for the SpycerBox, such as the following:
Gigabit EthernetEither a 1 Gigabit Ethernet connection with four
ports or a 10 Gigabit Ethernet connection with
up to two ports
InfiniBandInfiniBand connection with up to two ports.
Fibre ChannelTwo port Fibre Channel interface.
FireWireTwo port FireWire interface.
graphic cardThe on-board graphic card may not be sufficient
for real-time previews of larger material. In this
case the system will be equipped with an addi-
tional graphic card.
If this is installed in your system, the
VGA connector available on the ATX
connector panel will not be operational
(see section “ATX Connector Panel”
on page 2-11).
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Installation
This chapter describes the installation of the SpycerBox. It is divided into
the setup of the system’s hardware and a note about how to connect it
to a network.
3.1 System Setup
This section describes the setup of the SpycerBox hardware. The system
must be installed properly before you can start working with it.
To install the hardware of the SpycerBox perform the following:
3
1
2
3
y Unpack the SpycerBox and its accessories.
Please check your delivery and compare it with the delivery
note which has been included in the package on an extra sheet
of paper. In case of missing items, please contact your local
vendor or DVS immediately.
To make warranty claims you have to keep the original packing and use it in case of a return transportation.
y Place the SpycerBox on a firm, flat surface within reach of a power
outlet or mount it in a rack. For good air circulation and cooling
make sure the ventilation holes are not covered.
y Connect at least the following computer peripherals:
– Mouse,
– keyboard and
– a monitor that is operable at a resolution of at least
y Connect any other peripheral computer equipment. For an over-
view of the panels and connectors at the system’s rear see section
“Overview of the Rear” on page 2-9.
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y Connect the power cable(s) to the system.
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SpycerBox Hardware Guide
The SpycerBox hardware is now properly installed and you can switch
on the system as described in section “Starting the System” on
page 4-1.
3.2 Note about the Network Installation
Because of the amount of possible workflows that customer’s may use
the SpycerBox for as well as network connections (see section “Slot
Panel Connectors” on page 2-12), this document does not describe
how to connect the SpycerBox to a network or central storage. On the
DVS web page (http://www.dvs.de) you can find various diagrams
showing how the SpycerBox may fit in a workflow/network.
To connect the SpycerBox to a network/central storage you should
have experience as a network administrator and know how to set up
the required network connections on the installation site in hard- as
well as software. In case you experience difficulties during the installation, DVS offers you special assistance that will be tailored to your personal needs and which can range from remote diagnosis to on-site
services. Please contact the DVS service department for further information about this.
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Operation
This chapter describes how to operate the SpycerBox hardware, i.e. it is
explained how to start the system and how to shut it down. For both
procedures you have to use the power switch of the operation items on
the front of the system.
4
All other items necessary for a correct operation of the SpycerBox hardware, such as the LEDs or the reset button, are described in chapter “Overview” on page 2-1.
4.1 Starting the System
After a proper installation of the system (see chapter “Installation” on
page 3-1) you may start the SpycerBox at any time.
power switch
Figure 4-1: The power switch
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To start the system perform the following:
y Press the power switch briefly to turn on the system.
The system will be started and the DVS logo in the middle of the faceplate lights up. As with any standard computer after initial booting, the
system begins to load the installed operating system. When the operating system has finished its loading, you can begin to work with the
SpycerBox right away.
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4.2 Shutting Down the System
There are several possibilities to shut down the SpycerBox. All depend
on whether the operating system is already loaded or not. Please act accordingly.
To shut down the system perform the following according to the state
of the system’s operating system:
After a shut-down wait at least ten seconds before starting the
system again. This time is needed to safely erase all memory
banks of the system.
With the operating system fully loaded
If the operating system is up and running, there are two ways to shut
down your system:
1.Turn the system off by shutting down the operating system the
usual way.
The operating system will then save your personal settings and once it
has ended, the system will turn off.
2.Alternatively, you can initiate a fast shut down by pressing the
power switch briefly.
The fast shut down may not save all your system data
and personal settings before the system turns off. Occasionally, this may lead to a loss of system data.
Some settings will be saved and afterwards the system turns off.
With the operating system not completely loaded
If the operating system is not completely loaded, perform the following:
Shutting down the system while the operating system is loading may lead to corrupted system data. Use this procedure
only if absolutely necessary.
y Shut down the system by pressing the power switch until the sys-
tem turns off.
The system will then shut down immediately.
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Maintenance
This chapter explains the maintenance work that you can perform on
your own. For each work a detailed procedure description is given. If
you experience trouble with the system that cannot be resolved with
the work described here or the section “Troubleshooting” on
page A-2, please contact your local vendor or DVS directly.
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5.1 Hard Disk Maintenance
This section deals with the possible event of a hard disk failure as well
as further hard disk maintenance tasks. First, some introductory information about hard disks and data protection (RAID 5) are provided. After that follows a description how to act in the event of a hard disk
failure.
5.1.1 Introduction to Hard Disks and RAID 5
In a system where huge amounts of data are processed the hard disks
of the storage are in high use. Although modern high-performance
hard disks are quoted by their manufacturers to have a mean time between failures (MTBF) of between 700,000 and 1,200,000 hours (79
and 136 years), this is merely a statistical average and their typical operational life expectancy is only a few years. To provide the required capacity and data speed it is common practice in the area of video and
digital film to configure several hard disks together into a RAID. The IT
world has defined several ’levels’ of RAID, most of them providing
some kind of data protection. Because of this DVS uses RAID 5 to add
protection to the stored data as any single disk can fail, but the data will
still be recoverable.
The RAID 5 feature makes the SpycerBox tolerant of disk failures. Even
with a broken disk an operation can still be continued and, once the
failed disk has been replaced, the missing data can be recovered easily.
The main storage of the SpycerBox comprises 24 hard disks and the
data is striped across these hard disks. Additionally, it provides three
RAID controllers that each connects a set of eight hard disks. The RAID
controllers are independent RAID 5 systems and make the data protection available for the connected hard disks. The information necessary
to rebuild a failed hard disk (parity information) is generated and written across the disks connected to a RAID controller. Thus, for each controller present in the SpycerBox one hard disk can fail and the system
will still be functional and able to recover data.
You can identify the hard disks that are connected to a RAID controller
easily in the SpycerBox because every two rows represent one disk set:
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d
isk set 1
disk set 2
d
isk s
e
t
3
Maintenance
Figure 5-1: Disk sets in the DVS system
If one hard disk within a disk set fails, the missing data can be recalculated due to the parity information stored on the other disks of the set.
Thus, a DVS system equipped with RAID 5 can withstand disk failures
without losing data or access to data.
If a second disk within the same disk set fails, your data will
be unrecoverable.
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5.1.2 Replacing a Hard Disk
In case of a hard disk failure an alarm will be sounded. Then during continuous accesses to the hard disk array you can identify the broken disk
easily: It will be the one no longer blinking (either continuously on or
off). With this you have the possibility at hand to replace the broken
disk.
An alarm can be caused by a number of reasons. Please refer
to section “Troubleshooting” on page A-2 first for further details about what to do in case of an alarm.
If a hard disk of the hard disk array fails, the alarm will be
sounded by a RAID controller. It cannot be switched mute with
the mute button of the operation items. It can be turned off either with the RAID software manager or by replacing the broken hard disk.
Data accesses to the hard disk array are still possible because
any missing data will be recalculated from the parity information distributed among the other hard disks of the disk set.
Replace the failed disk as soon as possible. If you do not replace a broken disk in time and another disk fails in the meantime, your data may be unrecoverable.
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SpycerBox Hardware Guide
The hardware replacement of a failed disk can be divided into three
steps:
1.Remove the hard disk from the system.
2.Replace the hard disk.
3.Reassemble it into the system.
All steps are explained in the following.
Step 1: Removing the Hard Disk
The hard disks that are accessible at the front of the system store the
data of the main storage. Because they are connected to the whole system with the help of disk carriers, they can be removed easily.
For an overview of a disk carrier as well as further information
about it see section “Hard Disk Array” on page 2-7.
To remove a hard disk from the system perform the following:
y If appropriate, stop all accesses to the hard disk array of your sys-
tem, for example, by severing the network connections.
y Lift the faceplate of the system (see section “Faceplate” on
page 2-6).
y Unlock the disk carrier of the defective hard disk by pressing the
opener of the disk carrier to the left (1).
This will cause the lever to come out of the disk carrier so that it protrudes a little from the rest of the front.
y Take the lever and turn it more to the left (2) until it cannot be
moved further:
5-4
Figure 5-2: Pulling out the lever
This takes the hard disk installed in the disk carrier out of the system’s
interfaces inside.
y Once the interface connection inside the system is severed, you can
pull the disk carrier out of the system.
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Maintenance
Now the hard disk is removed from the system and it has to be replaced
in the next step.
Step 2: Replacing the Hard Disk
To replace the hard disk do the following:
Significant environmental changes, for example, altitude,
voltage, temperature, shock, vibration, etc., can damage a
hard disk. Therefore, handle hard disks with great care.
y Unscrew the screws that fix the hard disk to the disk carrier.
y Exchange the broken disk with a new one and assemble it in the
disk carrier with the screws.
It is best to use the same brand and type of hard disk again.
Otherwise a loss of performance might occur.
After that the hard disk is replaced and the disk carrier with the new disk
has to be reassembled in the system.
1
Step 3: Reassembling the Hard Disk
After replacing the hard disk, the disk carrier with the new disk has to
be reassembled in the system. For this perform the following:
y Slide the disk carrier back into its shaft at the front of the disk array.
y Push it completely back into the shaft by applying pressure to the
disk carrier directly (i.e. do not use the lever to push the carrier).
Move it until you feel the resistance of the hard disk interface inside
the system and until the lever retracts by itself from the pushing.
It is important that you do not use the lever to insert the
disk carrier. Apply an even pressure only to the carrier directly until the lever moves back by itself.
y Then simply close the lever until it snaps back in place which as a
result will slide the carrier completely back in.
The disk carrier of the replaced disk should be level with the
others at the front of the system’s disk array.
Once the faceplate of the DVS system is back in place, the replacement
of the hard disk is finished. After several minutes the replaced hard disk
will be automatically recognized by the system. Then the rebuild of the
data will be initiated on its own. Once the system has finished the rebuild, the SpycerBox will be fully operational again.
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A rebuild takes several hours. It is strongly recommended to
avoid accesses to the hard disk array during this time, otherwise it may take considerably longer.
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SpycerBox Hardware Guide
5.2 Opening and Closing the Casing
Some tasks described in this manual require an opening of the system’s
casing and the closing of it afterwards once the intended work is finished. Both tasks will be explained in this section.
5.2.1 Opening the Casing
To open the casing of the SpycerBox system perform the following:
The system your are working on operates with voltages
that can be hazardous to your health. Never work on the
system or access its interior with the power cable(s) being
plugged in. Make sure the power supply is disconnected
from the components you intend to work on.
The system must be operated only with the chassis’ cover installed.
y If appropriate, shut down the system.
y Disconnect all power cords from the system.
y Press the two buttons at the top of the system (1) and move the
cover towards the rear of the system (2).
2
1
SpycerBox
Figure 5-3: Removal of the cover of the casing
Once the cover is slid backward, it can be taken off the system.
5.2.2 Closing the Casing
After finishing your task at hand you have to close the casing of the
SpycerBox system again. For this perform the following:
y Simply put the cover back on and slide it into place until it locks.
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y Afterwards reconnect the power cords.
With this the task to close the casing is finished and you can turn the
system back on at any time.
5.3 Fan Maintenance
To cool the many hard disks installed in the system as well as the other
electronic parts (e.g. the motherboard), the system is equipped with
several fans that can be exchanged in case of a failure easily. This section describes what to do if a fan failure takes place.
When a fan failure occurs, you will be notified by a lit alarm LED and
the sounding of an alarm buzzer of the system. The alarm can be
switched mute with the mute button at the front of the system (see section “Operation Items” on page 2-4). Then you have to do the following to exchange the failed fan:
Maintenance
1
An alarm can be caused by a number of reasons. Please refer
to section “Troubleshooting” on page A-2 first for further details about what to do in case of an alarm.
The system your are working on operates with voltages
that can be hazardous to your health. Never work on the
system or access its interior with the power cable(s) being
plugged in. Make sure the power supply is disconnected
from the components you intend to work on.
Fan maintenance should only be performed by personnel
qualified for handling and testing electrical equipment.
Computer hardware contains components that are sensitive
to electrostatic discharge. If you touch them without precautionary measures, they can be destroyed. Use a wrist strap
connected to ground when accessing electronic parts and
take care of grounding the system. Avoid touching the internal components of the computer system.
y Open the casing of the system as described in section “Opening the
Casing” on page 5-6.
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SpycerBox Hardware Guide
With the casing of the system open, you can now test the fans. For this
you have to plug in the power supply again.
y Reconnect the power cords.
y Press the power switch to turn on the system.
y Observe the fans and memorize the failed one (the fan not revolv-
ing is the broken one).
y Press the power switch until the system turns off.
Testing the fans is possible only with an opened casing
and the power turned back on.
Once the power cables are plugged in again do not touch
anything else than the external power cords or the power
switch at the front of the system. Under no circumstances
reach inside the system.
After testing the fans switch off the power and disconnect
the power cables immediately.
y After this disconnect the power cables once again.
With the broken fan identified you can replace it. For this perform the
following:
y Press the latch of the respective fan module towards the front of
the system (1).
y With the locking mechanism released pull the fan module up and
out of the system (2).
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SpycerBox
Figure 5-4: Removal of fan module
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Maintenance
This will sever the connection of the fan to the system.
y Unscrew the finger protection grille from the broken fan and after-
wards screw off the fan from the fan bracket.
y Replace the broken fan with a new one and reassemble the fan
module: Screw the fan to the fan bracket and afterwards the finger
protection grille to the fan.
Only use original manufacturer spare parts. Other spare
parts might damage your system.
y Re-insert the repaired fan module into the system.
See to it that the fan module plugs properly into the system’s
fan interface and that, when completely inserted, the locking mechanism snaps back into its locked position.
y Next close the casing of the system as described in section “Closing
the Casing” on page 5-6.
With the last step finished you have successfully replaced the defective
fan module. Once the system is turned on, no alarm should be sounded
anymore.
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5.4 Power Supply Maintenance
The redundant power supply provides the system with power. It is a
very reliable and enduring part of the system because it consists of several independent power supply units: Even if one fails the others will still
offer enough power to keep the system working.
The system can be operated with one power supply unit out
of order. However, if another one fails the system is likely to
break down. Therefore, it is recommended to change a failed
power supply unit immediately.
When a power supply unit failure occurs, you will be notified by a lit
alarm LED and the sounding of an alarm buzzer of the system. The
alarm can be switched mute with the mute button at the front of the
system (see section “Operation Items” on page 2-4).
An alarm can be caused by a number of reasons. Please refer
to section “Troubleshooting” on page A-2 first for further details about what to do in case of an alarm.
Compared to other alarms sounded by the system the alarm
buzzer of the power supply is relatively faint. In a loud environment it may be drowned by other noises. When operating the
SpycerBox in a loud environment, it is recommended to check
the state of the power supply units (e.g. via their LEDs, see section “Power Supply” on page 2-10) at regular intervals.
Each power supply unit in the SpycerBox system is hot-swappable, so
you can safely replace it with the system running. Follow these steps to
replace a power supply unit:
For an overview of a power supply unit see section “Power
Supply” on page 2-10.
y Take a look at the power supply at the rear of the system and
examine the LEDs of the units. The LED of the malfunctioning
power supply unit should be either extinguished or lit in red.
y Next unplug the power cord from this power supply unit.
y Unscrew the security screw of the latch.
y Take the handle of the respective unit and press the unit’s latch to
the left to unlock it.
5-10
y Then pull the unit at its handle out of the power supply.
Do not reach inside the system when removing a power
supply unit or when the unit is out of the system.
y Change the power supply unit against a new and operable one.
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Maintenance
y Slide the new unit into the power supply until it clicks into place.
Only use original manufacturer spare parts. Other spare
parts might damage your system.
When completely inserted please observe that the latch is
truly in place and locking the unit.
y Connect the power source (the power cord) to the newly installed
power supply unit.
y After that check the LED indicating the status of the power supply
unit: If it is lit up in green, the unit is working properly.
With this the power supply unit has been replaced successfully.
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5.5 Removal of the Faceplate
The faceplate of the system can be removed, for example, during transports. For this perform the following:
The system must be operated only with the faceplate installed.
y Lift the faceplate of the system (see section “Faceplate” on
page 2-6).
Beneath it you will see a cable with a jack connection that supplies the
DVS logo of the faceplate with power.
y Unplug the jack connection.
y Next hold tight the faceplate and remove the hinge wires as indi-
cated in the following figure:
hinge wire
122
Figure 5-5: Removing the hinge wires
Afterwards the faceplate can be taken off.
To reassemble the faceplate reverse the above steps.
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Appendix
This chapter first gives some hints how to resolve irregularities during
operation. After that technical data and general information about the
SpycerBox are provided.
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SpycerBox Hardware Guide
A.1 Troubleshooting
The table below lists some errors that may occur during the operation
of the SpycerBox and details how to resolve them. If you experience
trouble with the system that cannot be resolved with the solutions described here or in section “Maintenance” on page 5-1, please contact
your local vendor or DVS directly.
ErrorCauseSolution
Accesses to the main
storage are slow.
An alarm is sounded
and the alarm LED is
lit.
The data storage is
too full.
Configurations of the
system or its network
ports have been altered.
One or more hard
disks of the hard disk
array are worn.
One of the power
supply units has been
disconnected from
power during operation.
One of the power
supply units has
failed.
It is recommended to use only 85 to
90 % of the overall hard disk capacity. If the storage is too full, delete
some of your data.
Contact your local system and network administrator and try to reconfigure the SpycerBox. If this is not
successful contact the DVS service
department.
Detecting worn hard disks in a RAID
protected storage can prove difficult. If you are able to detect the
worn disk(s), replace them as described in section “Hard Disk Maintenance” on page 5-2. Otherwise
contact the DVS service department.
Check the LEDs of the power supply
units. If one is extinguished or lit in
red, this unit may be disconnected
from power. Examine the power
cord of the unit. See to it that it is in
good technical order, correctly
plugged in at both ends and that the
mains current is operating properly.
Check the LEDs of the power supply
units. If one is extinguished or lit in
red, a power supply unit has failed.
Replace the broken unit as described
in section “Power Supply Maintenance” on page 5-10.
A-2
A fan has failed.Check the LEDs of the power supply
units. If all are green, shut down the
system (see section “Shutting Down
the System” on page 4-2) and check
whether a fan has failed (see section
“Fan Maintenance” on page 5-7). If
necessary replace the broken module as described in the same section.
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ErrorCauseSolution
Appendix
An alarm is sounded
and the alarm LED is
off. The alarm cannot
be switched mute
with the mute button.
OR
At start-up the system is not able to initialize a disk set, i.e.
one or more hard
disks are not recognized by the system.
The system is overheated.
A hard disk or a hard
disk carrier got loose/
jammed (e.g. after
transport) or is not
mounted correctly.
A hard disk of the
hard disk array is defective.
If you can rule out the three above
mentioned causes, the alarm must
be due to overheating. An overheating rarely occurs, and then most likely caused by too much dirt
accumulated at the ventilation holes.
Shut down the system immediately
(see section “Shutting Down the
System” on page 4-2). Afterwards
open the casing as described in section “Opening the Casing” on
page 5-6 and clean all ventilation
holes. When finished, reassemble
the system (see section “Closing the
Casing” on page 5-6) and start it. In
case the problem persists, contact
the DVS service department.
Shut down the system as described
in section “Shutting Down the System” on page 4-2. Then perform
the following: Pull all disk carriers
partially out of the chassis and afterwards install them again. See to it
that they are pulled out and reassembled correctly as described in
section “Replacing a Hard Disk” on
page 5-3. After that start the system
again.
Replace the defective disk as explained in section “Hard Disk Maintenance” on page 5-2.
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A.2 Technical Data
This section provides technical data of the SpycerBox.
When installing the DVS system in a rack, take care that
warmed up air is conducted to the rear of the rack and properly
vented away.
A.2.1 General Technical Data
The general technical data of the SpycerBox are as follows:
Weightapprox. 70 kg
Environment (also
during transport)
Operating
temperature
Storage temperature 0 - 50 °C (32 - 122 °F)
Humidity10 - 80 %, non-condensing at all times
AirDust-free
Power consumptionmax. 3000 W (primary)
AC power100 - 120 VAC, 220 - 240 VAC
No exposure to heat
No exposure to strong electric or magnetic
fields
No vibrations/shocks allowed
Maximum:10 - 30 °C (50 - 86 °F)
Optimum:15 - 25 °C (59 - 77 °F)
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A.2.2 Dimensions
21,00
199,10
220,10
25,30
455,30
480,60
The following figure shows the dimensions of the DVS system. The
drawing already includes some space for connectors and plugs that can
protrude from the rear (’plug safety’ (l minus j), usually plus 150 mm).
However, this amount of space depends on the type of connectors
used.
f
e
d
Appendix
720,10
l
688,10
k
660,10
j
56,00
i
49,00
h
abc
rear
g
g
side
Figure A-1: Measured dimensions
a220 mmg197 mm
b199 mmh50 mm
c21 mmi58 mm
d25 mmj655 mm
e455 mmk687 mm
f480 mml805 mm
plug
safety
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A.3 Packing Instructions
The following describes the best way to pack a DVS system.
Keep the original packing and use it in case of transportation.
Otherwise the warranty will be void.
In any other case, if you do not have the original packing anymore, use a similar structured packing for transportation. DVS
can not be held liable for damages due to transportation.
Fragile. Avoid shocks or vibrations. For longer distances use a
lifting truck.
Keep dry.
Figure 1:Figure 2:
Front
Video System
Box A
a)
Box A
Rear
b)
Box A
c)
Box A
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Figure 3:Figure 4:
Box A
Appendix
Box B
Box B
Figure 5:
a) b)
Box B
c)
Box B
Box B
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A.4 Conformity Declarations
The SpycerBox has been tested according to the applying national and
international directives and regulations. The following states further information about the compliances and conformities.
A.4.1 RoHS Compliance
The EU directive 2002/95/EC ’Restriction of Hazardous Substances
(RoHS)’ prohibits the use of certain substances in electrical and electronic equipment. The SpycerBox devices are manufactured in compliance with this directive.
A.4.2 EC Declaration of Conformity (CE Marking)
DVS Digital Video Systems AG herewith declares that the following
product(s) according to the provisions of the mentioned EC Directives –
including their relevant revisions at the time of this declaration – is (are)
in conformity with the detailed standards or other normative documents:
DVS Digital Video Systems AG herewith declares that the following
equipment has been tested according to the applying valid FCC regulations:
A-8
– SpycerBox
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Appendix
FCC Notice
This equipment has been tested and found to comply with the limits for
a Class A digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own expense.
Note: Connecting this device to peripheral devices that do not comply
with Class A requirements or using an unshielded peripheral data cable
could also result in harmful interference to radio or television reception.
The user is cautioned that any changes or modifications not expressly
approved by the party responsible for compliance could void the user’s
authority to operate this equipment. To ensure that the use of this product does not contribute to interference, it is necessary to use shielded
I/O cables.