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Integration Notes-Switch # 538
Mitel SX100/200 Digital COV
Overview
This document provides information on integrating a Mitel SX200 Digital PABX or
Mitel SX200 Light PABX with a DuVoice voicemail COV Voice Mail. Refer to the
Mitel Manual for more information.
The integration is based on the use of system abbreviated dial numbers. This
eliminates several dialing steps involved in the sending and retrieving of voice mail
messages.
System Requirements
Mitel 1004 or higher software.
Mitel ML/EL COV
Switch Programming
Enable the following COS options in the COV voice mail ports COS.
COS Option 212 (Can Flash if talking to an incoming trunk).
COS Option 216 (Data Security).
COS Op tion 220 (Do Not Disturb).
COS Option 239 (Priority Dial 0).
COS Option 259 (Message Sending).
COS Option 604 (Auto Line Select).
If the Duvoice voicemail is going to be used as auto attendant, also include the
following COS option in the voice mail ports COS.
COS Option 251 (Transfer Dial Tone).
Enable the following COS Options in the COS of the extensions that will have
voice mail(Form 03).
COS Option 206 (Call Forwarding – Busy).
COS Option 207 (Call Forwarding – Don’t Answer).
COS Option 208 (Call Forwarding – External).
COS Option 232 (Message Waiting Setup: Lamp).
Enable System Option 22 (Last Party Clear: Dial Tone), so that dial tone will be
provided on a hang up to release the voice mail port.
Copy right DuVoice Corporation 1997
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If trunk calls are to reach the Duvoice voicemail via a forwarding system
abbreviated dial number, enable System Option 21 (Incoming to Outgoing Call
Forward).
For message waiting indicators:
Enter the following codes into Feature 41 Option 2.
A *761 for the MWI On co de.
A *762 for the MWI Off code.
Voice Mail Programming
Use switch integration 538 for Mitel SX200 Digital/EL COV.
By default the Duvoice voicemail uses *761 for the MWI on code and *762 for the
MWI off code.
Copy right DuVoice Corporation 1997
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