DuraLabel LabPRO User Manual
Graphic Products, Inc.
1-800-788-5572
Local: 503-644-5572
www.DuraLabel.com
www.GraphicProducts.com
E-mail: info@GraphicProducts.com
LabPRO
User’s Guide
©2008-2011 Graphic Products, Inc. All Rights Reserved
WARRANTY
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Graphic Products DuraLabel printers are warrantied to be free from defects in
materials or workmanship for a period of five years from the date of purchase.
Within this period, Graphic Products, Inc. will, at its sole option, repair or replace
any components which fail in normal use. Such repairs or replacement will be
made at no charge to the purchaser for parts or labor, provided that the purchaser
shall be responsible for any transportation cost. This warranty does not cover loss,
damages from accident, or equipment or parts which have been misused, altered,
neglected, carelessly handled, used for purpose other than those for which the
printer was manufactured, or damages resulting from unauthorized service.
NOTE: Repairs have a 90 day warranty. If the unit sent in is still under its original
warranty, then the new warranty is 90 days or to the end of the original warranty,
depending upon which is longer.
The Warranties and remedies contained herein are exclusive and in lieu of all other
warranties whether express, implied or statutory, including any liability arising
under any warranty of merchantability or fitness for a particular purpose, statutory
or otherwise. This warranty gives the purchaser specific legal rights, which may vary
from state to state.
In no event shall Graphic Products be liable for any incidental, special, indirect or
consequential damages, whether resulting from the use, misuse or inability to use
the product for any reason including defect. Some states do not allow the exclusion
of incidental or consequential damages, so the above limitation may not apply in all
areas.
Graphic Products retains the exclusive right within all warranty periods to repair,
replace the product or offer a full refund of the purchase price at its sole discretion.
Such remedy shall be the purchaser’s sole and exclusive remedy for any breach of
warranty.
General maintenance and cleaning of the DuraLabel printer is the purchaser’s
responsibility and is not covered by the warranty. Expendable items or parts such
as label supply and ribbon are not covered by this warranty.
NOTE: Some DuraLabel printers require specific preparation such as removal of
battery or power supply before shipping. Please contact your Graphic Products
representatives to ensure correct return procedure: call 1-800-788-5572 or visit
www.GraphicProducts.com. Graphic Products, Inc. shall not be responsible for any
loss or damages incurred during shipping.
GETTING STARTED
Minimum System Requirements
Operating System: Windows 2000 SP4, XP SP2, Vista and 7
Memory: 128 MB RAM
Additional Requirements: IT Administration Privileges
Supplies
The ribbon and various print media for the DuraLabel® LabPRO have been optimized
for compatibility and print quality. Only authorized supplies from Graphic Products
will print correctly in the DuraLabel
®
LabPRO.
Prepare Printer
Instructions for unpacking, loading supplies and connecting your printer are located
in the Printer Manual (in electronic form). There is also an instructional video
included on the CD, that shows you how to load supplies. Please read and follow
those instructions carefully before continuing.
NOTE: To view the electronic version of the printer manual you will need a corresponding document viewer
(PDF or DOC). A suitable viewer is included on the installation CD - Adobe Acrobat Reader.
Please contact us for all your labeling needs. From standardized to custom
labels, we’re ready to provide the labeling supplies you need.
Call 1-800-788-5572 today to get your labeling problems solved.
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INTRODUCTION
Welcome...And congratulations on the purchase of your new DuraLabel
®
LabPRO
Thermal Transfer Printer! We've included this guide to get you printing as quickly as possible.
In this guide you'll find information on setting up your printer, configuring your software, and
creating custom labels. We know that all topics cannot be addressed in any document and are
ready to answer your questions. If you have any questions or concerns, make sure to give us a
call!
Graphic Products, Inc. 1-800-788-5572
CONTENTS
Warranty ......................................................................................pg. 1
Getting Started ............................................................................pg. 2
Minimum System Requirements ............................................pg. 2
Supplies ....................................................................................pg. 2
Prepare Printer ........................................................................pg. 2
Load Printer .................................................................................pg. 4
Printer Ribbon Parts ................................................................pg. 4
Load Ribbon .............................................................................pg. 5 - 9
Printer Inside Parts ..................................................................pg. 10
Load Label Stock .....................................................................pg. 11 - 13
Tape Guide Install Instructions ..................................................pg. 14 - 16
To Use Tape Guides .................................................................pg. 14
Connect Printer ...........................................................................pg. 17
Insert Installation CD ...............................................................pg. 17
Install Using USB Cable ...........................................................pg. 18 - 19
Install Using Parallel Cable ..................................................... pg. 20 - 23
Configure Driver ..........................................................................pg. 24 - 27
Configure Windows 2000/XP/Vista/7 ...................................pg. 24
Continuous Vinyl Printing Instructions ..............................pg. 25
Die-Cut Label Instructions .................................................pg. 25
Black Mark Label Instructions ...........................................pg. 26
Cut Labels in Intervals .......................................................pg. 27
Adjust Print Speed ..............................................................pg. 27
Adjust Darkness .................................................................pg. 27
Label Creation .............................................................................pg. 28
Use Templates .........................................................................pg. 29
Set Up Microsoft Word Document..........................................pg. 29
Select Printer ...............................................................................pg. 29
Change Page Setup .................................................................pg. 31
Orientation ...............................................................................pg. 32
Label Design ................................................................................pg. 33
Text ...........................................................................................pg. 33 - 34
Graphics ...................................................................................pg. 35 - 36
Symbols ....................................................................................pg. 37 - 38
Bar Codes .................................................................................pg. 39 - 40
Sequencing ..............................................................................pg. 41 - 44
Import from Excel ....................................................................pg. 45 - 49
Cleaning & General Maintenance..............................................pg. 50 - 53
Print Head ................................................................................pg. 50
Cutter ........................................................................................pg. 51
Cleaning The Cutter From The Inside ....................................pg. 52
Platen Roller.............................................................................pg. 53
Troubleshooting ..........................................................................pg. 54 - 59
Specifications .............................................................................. pg. 60
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LOAD PRINTER
Printer Ribbon Parts
Flange of Ribbon Spindle
(The larger end of spindle)
Ribbon Rewind Spindle
with paper core applied
Ribbon Supply Spindle
Rear Spring-Loaded Hub
for Ribbon Supply Spindle
Rear Hub (for Flange-side of Spindle)
for Ribbon Supply Spindle
Front Hub (for Flange-side of Spindle)
for Ribbon Rewind Spindle
Front Spring-Loaded Hub
for Ribbon Rewind Spindle
(with paper core)
Flange of Ribbon Spindles insert
on the right side, when facing the
front of the Printer.
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Load Ribbon
IMPORTANT! Always turn OFF the printer when loading supplies. Always wait at
least 5 seconds before turning ON the power.
The ribbon and various print media for the DuraLabel® LabPRO have been optimized for
compatibility and print quality. Only authorized supplies from Graphic Products will print
correctly in the DuraLabel
®
LabPRO.
Turn the power OFF first!
1. Open the Ribbon Mechanism Cover by pressing down and in on the Ribbon
Mechanism Cover to unlatch, then lift up and back to open.
For loading 4.3" ribbon supply, please follow "To Load 4.3" ribbon supply"
instructions (page 5). For loading 2.5" ribbon supply, please follow "To Load 2.5"
ribbon supply" instructions (page 6).
To Load 4.3" ribbon supply
2. With flange of the spindle on the right side, apply 4.3" Ribbon Supply to the
Ribbon Supply Spindle with the Ribbon Supply leader extended over the top and
towards the back.
3. Slide the Ribbon Supply on the Spindle until it touches the Flange of the Spindle.
Fig. 1 Press down and in to unlatch
Fig. 2 Lift up and back to open
Ribbon leader
Flange of Spindle
Fig. 3 Correct ribbon application for Spindle
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4. Apply the provided paper core onto the front Ribbon Rewind Spindle.
5. Skip to Step 6, section Load Ribbon Continued. (See page 7, section “Load
Ribbon Continued”)
To Load 2.5" ribbon supply
2. With the flange of the spindle on the right side, apply 2.5" Ribbon Supply to the
Front Ribbon Spindle with the Ribbon Supply leader extended over the top and
towards the back.
3. Align the 2.5" Ribbon Supply in the center of the ribbon spindle using the
measurement marks.
4. Apply the provided 2.5" paper core onto the front Ribbon Rewind Spindle and
center it using the measurement marks.
5. Skip to Step 6, section Load Ribbon Continued. (See page 7, section “Load
Ribbon Continued”)
Fig. 4 Ribbon Supply (2.5")
centered on Ribbon
Supply Spindle
Fig. 5 Paper core (2.5")
centered on Ribbon
Supply Spindle
Ribbon leader
Flange of Spindle
Fig. 3 Correct ribbon application for Spindle
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Load Ribbon Continued - For All Ribbon Supply Sizes
The ribbon loading process is the same for all sizes of ribbon for Steps 6 - 12 of section
“Load Ribbon Continued”. Pages 7-9, Fig. 6, 7, 8, 11, 12, 13, & 14 illustrate 4.3" ribbon
supply.
6. Apply the Ribbon Supply Spindle to the Rear Hub, with the Ribbon Supply leader
dropped down.
7. Place the Ribbon Rewind Spindle with the paper core on the Front Hubs, by
inserting the left side of the Spindle first, fitting it onto the Front Spring-Loaded
Hub. Then fit the right side of spindle which has the flange onto the right Hub.
Fig. 8 Ribbon Rewind Spindle with paper core (4.3") being applied to the Front
Spring-loaded Hub
Fig. 9 Ribbon
Supply (2.5")
Spindles loaded
and aligned with
each other
Fig. 7 Ribbon Supply (4.3") Spindle inserted at
Rear Hubs
Fig. 6 Ribbon Supply (4.3") spindle being inserted at Rear Hubs
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8. Open the Printer Cover by pulling forward the Printer Cover Release Levers on the
sides of the printer.
9. Grab the Ribbon Supply leader that is hanging down.
10. Pull it towards you and underneath the Ribbon Mechanism and Print Head, up to
the Front Hub.
NOTE:
The ribbon should rotate with ease as you unroll it. The dull side of the ribbon should face
down towards the label stock.
Fig. 11 Ribbon Supply (4.3") being
pulled down and underneath
Fig. 12 Ribbon Supply being pulled up to the Ribbon
Rewind Spindle
Fig. 10 Printer Release Lever being pulled forward
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11. Tape the entire width of the end of the Ribbon Supply leader to the paper core of
the Ribbon Rewind Spindle.
12. Roll the Ribbon Rewind Spindle (top side of spindle moving away from you) to
secure the Ribbon Supply and eliminate wrinkles, fingerprints or flaws.
Your Ribbon Supply should be loaded.
Fig. 13 Ribbon Supply (4.3") taped to Ribbon Rewind Spindle
Fig. 14 Ribbon Supply (4.3") rolled tight with dull-side facing out (dull-side of
ribbon should face label stock)
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Printer Inside Parts
Fig. 1 Inside of Printer with Ribbon Mechanism open in an upright position
3
6
5
7
8
9
1. Supply Loading Diagram
2. Label Supply Roll
3. Label Roll Mounts
4. Fixing Tabs
5. Tefl on Bar (white)
6. Adjustable Label Guides (turquoise)
7. Media Sensor/Black Mark Sensor (turquoise)
8. Platen Roller (black)
9. Printed Label Opening
1
4
2
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Fig. 3 Label Stock loaded in the correct direction
Load Label Stock
IMPORTANT! Always turn OFF the printer when loading supplies. Always wait at
least 5 seconds before turning ON the power.
Turn printer power OFF first!
1. With the Ribbon Mechanism still in upright position. Load Label Stock onto Label
Supply Spindle and center it using the Fixing Tabs on each end to secure supply.
2. Place loaded Label Supply Spindle in the Label Roll Mount slots with the Label
Stock extending over the top of the roll and towards the front of the printer.
Fig. 2 Loaded Label Supply Spindle set in Label Roll Mount slots
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3. Lead the Label Stock underneath the white Teflon Bar, over the black Platen
Roller and through the Printed Label Opening, leaving at least 1/2" of supply
extended out.
4. Move the Adjustable Label Guides to hold the Label Stock in place.
Fig. 4 Label Stock loaded correctly with printable surface faced up and liner faced down
Fig. 5 Label Stock under white Tefl on Bar and held in place by Adjustable Label Guides
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5. Close the Printer Cover by slowly lifting back then gently down until it latches
closed as described in the latch diagram located on the back, right side of the
printer.
6. Close the Ribbon Mechanism Cover by pressing down and in until it latches
closed.
Your printer is loaded and ready!
Fig. 6 Diagram located on back, right side of
Printer, when the Printer Cover is open
Fig. 7 Printer Cover closed with Ribbon
Mechanism Cover open
Fig. 8 Press down and in to close
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TAPE GUIDE INSTALL INSTRUCTIONS
To Use Tape Guides
The following are instructions on how to install Tape Guides. Tape Guides are
required for 1/2" label stock and shrink tube sizes 3/8" and smaller. Larger vinyl
and shrink tube are adequately held in place by the Adjustable Label Guides.
1. Load shrink tube or 1/2" label stock into the DuraLabel
®
LabPRO and thread it
through the cutter. (See pages 11-13 of the User's Guide, section “Load Label
Stock”)
2. Find the corresponding Tape Guide to match the size of shrink tube or label stock
which is loaded.
Fig. 1 Shrink tube supply (3/8" size) loaded
White - 1/2"
(for vinyl only)
Black - 1/8" Blue - 3/16" Green - 1/4" Yellow - 3/8"
Adjustable
Label Guides
Left Adjustable Label Guide
Right Adjustable
Label Guide
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Fig. 2 Smooth, fl at-side
Cut-out
opening
Fig. 4 Tape Guide with smooth, fl at-side up, grooved-side down with cut-out
opening on the left side
Fig. 5 Tape Guide being fi tted over the left Adjustable Label Guide
Fig. 3 Grooved-side
3. When facing the front of the printer, hold the Tape Guide in hand with the smooth,
flat-side facing up and the cut-out opening oriented on the left side.
NOTE:
Move the Adjustable Label Guides inwards, leaving about a 2″ gap for easy installation.
4. Slip the cut-out opening over the left, smallest Adjustable Label Guide , but do not
press all the way down into place.
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5. Align the labeling supply to fit underneath and in the grooved section of the Tape
Guide. This allows for optimal alignment and smooth dispensing.
6. Press the Tape Guide down completely into place.
7. Move the Adjustable Label Guides towards each other until the Tape Guide
touches the right Adjustable Label Guide and the Adjustable Label Guides cannot
move any further. This aligns the shrink tube/label stock over the Media Sensor
and secures Tape Guide in place.
Close the printer cover and you're ready to print!
Fig. 7 Adjustable Label Guides pressed together, holding the Tape Guide in place with shrink tube
aligned properly over the Media Sensor and fi tted in grooved section of the Tape Guide.
Fig. 6 Shrink tube fi tted underneath and in the grooved section of the Tape Guide
Fig. 5 Tape Guide not completely pressed down with shrink tube
aligned under grooved section of Tape Guide
Fig. 6 Tape Guide pressed down into place and over shrink tube supply.
Media
Sensor
NOTE:
You may need to move the labeling supply slightly for the supply to move freely under the
grooved section of the Tape Guide.
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After you’ve installed the drivers, Insert the DuraSuite Labeling Software CD
into your computer drive. When the installation screen opens, you can click
More Information to see more info on the installation process or simply click
Automatic Install to begin.
To use the RTK or Arc Flash Labeling Software, the print driver and the
DuraLabel
®
LabPRO itself must be set up. See pages 25-26 of the User's
Guide, sections “Die-Cut Label Instructions” & “Black Mark Label Instructions.”
To the Right:
A Found New Hardware notifi cation may
appear (only if using a USB cable) in the
bottom right hand corner of your desktop
after plugging in all components and
powering ON the printer.
IMPORTANT! You must have administrative rights in order to install driver.
NOTE:
Find out your Windows version by right-clicking on the My Computer icon (located on
your desktop). Select the Properties option. Your Windows version is located under
the System heading. Make sure you have installed the latest updates from Microsoft,
including service packs.
CONNECT PRINTER
Connect the power supply from the DuraLabel® LabPRO to an electrical outlet.
Connect the USB
* or Parallel Cable from the DuraLabel
®
LabPRO to your PC. Power
ON the DuraLabel
®
LabPRO.
Insert Installation CD
Before inserting the Installation CD, please refer to the instructions for the type of
cable being used. When connecting with a USB Cable, please follow the “Install
Using USB Cable” instructions pages 18-19. For Parallel Cable, please follow the
“Install Using Parallel Cable” instructions pages 20-23.
*Since Windows keeps track of printers by port, each time you plug a printer into a port
that isn’t configured, Windows assumes that it’s a new printer and tries to reinstall it. Our
recommendation is to leave the USB Cable connected to the computer, Mobile Print Station™
150 Plus, laptop, or whichever operating system the DuraLabel is connected to. Identify the
USB Cable with a label and wrap the cord out of the way until next use.
If you plan to print RTK or Arc Flash labels:
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Install Using USB Cable
The following instructions (pages 18-19) are only for those using a USB Cable.
Skip to page 20 of the User's Guide if installing manually.
IMPORTANT! You must have IT administrator privileges in order to install
driver.
IMPORTANT! If you are upgrading from any existing DuraLabel® installation
the previous driver will need to be uninstalled. Please see the inside cover
of the QuickStart Guide for instructions.
A Found New Hardware dialog box may appear. If so, select No, not this time.
Insert the DuraLabel
®
LabPRO CD into the CD-ROM drive. Select Install the
software automatically and click Next. (This step may run automatically.)
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