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USER’S GUIDE
Graphic Products, Inc. | 800.788.5572
DuraLabel.com
|
GraphicProducts.com
9000
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Minimum System Requirements
Operating System: Windows 2000 SP4, XP SP2, Vista, 7
Memory: 128 MB RAM
Hard Drive: 100 MB
Additional Requirements: IT Administrator Privileges
Supplies
DuraLabel supplies and the DuraLabel® 9000 printer have been optimized for
compatibility and print quality. Use only DuraLabel supplies from Graphic Products
with your DuraLabel 9000 printer.
©2008 - 2013 Graphic Products, Inc. All Rights Reserved
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INTRODUCTION
1. Introduction
Congratulations on the purchase of your DuraLabel 9000 thermal transfer printer.
This guide will have you printing professional-quality labels and signs in no time!
The DuraSuite Labeling Software included with your printer expands your creative
abilities, simplifies safety compliance and lets you produce labels and signs for
virtually any application. Refer to the enclosed DuraSuite Labeling Software User’s
Guide for complete information.
Call us at 800.788.5572 with any questions about your DuraLabel 9000 printer.
We’re here to help with all your label and sign-making needs.
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CONTENTS
2. Table of Contents
1. Introduction ............................................................................................................... 1
2. Table of Contents ...................................................................................................... 2
3. Warranty ..................................................................................................................... 4
4. Loading the Printer ................................................................................................... 5
4.1 Printer Parts ........................................................................................................... 5
4.2 Supplies ................................................................................................................. 6
4.3 Loading Vinyl Supply ............................................................................................. 6
4.4 Printer Ribbon Parts ..............................................................................................9
4.5 Loading Ribbon ................................................................................................... 10
5. Connecting the Printer ...........................................................................................13
5.1 Inserting the Installation CD ...............................................................................13
5.2 Using a USB Cable ..............................................................................................13
5.3 Using a Parallel Cable .........................................................................................15
5.4 Upgrading a Driver ..............................................................................................18
6. Configuring Printer Drivers .....................................................................................19
6.1 Continuous Vinyl Printing Instructions ...............................................................19
6.2 Die-Cut Label Printing Instructions ....................................................................20
6.2.1 Label Supply Calibration ..........................................................................20
6.2.2 Driver Settings ..........................................................................................20
6.2.3 Media Sensor Adjustment for Die-Cut Labels with Headers ................21
6.2.4 Media Sensor Adjustment for RTK Color Bar Die-Cut Labels ...............22
6.3 B Mark Label Printing Instructions ....................................................................22
6.3.1 Label Supply Calibration ..........................................................................22
6.3.2 Driver Settings ..........................................................................................23
6.3.3 Adjusting the B Mark Media Sensor .......................................................23
6.4 Cutting Labels in Intervals ..................................................................................23
6.5 Adjusting Print Speed .........................................................................................24
6.6 Adjusting Darkness .............................................................................................24
7. Installing DuraSuite Labeling Software ................................................................ 24
8. Label Creation .........................................................................................................25
8.1 Label Creation with Your Word Processor .........................................................25
8.1.1 Using Templates .......................................................................................25
8.1.2 Setting up a Microsoft Word Document .................................................25
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CONTENTS
9. Label Design ............................................................................................................ 26
9.1 Text Boxes ............................................................................................................26
9.1.1 Changing Text Box Size ............................................................................26
9.1.2 Positioning Text Boxes .............................................................................27
9.2 Graphics ...............................................................................................................28
9.3 Barcodes .............................................................................................................. 29
9.3.1 Activating dBest Barcodes Toolbar Template in Microsoft Word ..........29
9.3.2 Using the dBest Barcodes Toolbar .........................................................30
9.3.3 Creating a Barcode Using the dBest Barcodes Toolbar ........................30
9.4 Merging Information, Sequencing Labels .........................................................30
9.4.1 Creating an Excel Spreadsheet ...............................................................30
10. Configuring Ethernet Card ...................................................................................35
10.1 Setting an Ethernet Port using the Diagnostic Tool .......................................35
10.2 Installing a Driver for the Ethernet Port ..........................................................35
10.3 Manually Configuring the IP Address ..............................................................38
10.4 Setting a Static IP .............................................................................................38
11. Cleaning and General Maintenance ................................................................... 39
11.1 Print Head .......................................................................................................... 39
11.2 Cutter .................................................................................................................40
11.3 Platen Roller ...................................................................................................... 41
12. Troubleshooting .....................................................................................................42
12.1 Speckles Appear Throughout Label .................................................................42
12.2 Solid Printed Line Appears Across Entire Label .............................................42
12.3 Fading of Text/Graphics Occurs During Printing ............................................42
12.4 Hash Marks Appear Throughout Printing ........................................................42
12.5 Unprinted Horizontal Lines Appear ..................................................................43
12.6 LED Flashes Between Green “ON-LINE” and Red “ERROR” ..........................43
12.7 Printer is Printing Labels but not Cutting Them .............................................43
12.8 Receive a "No Ribbon" Error Message ............................................................44
12.9 Receive a "No Paper" or "Paper Jam" Error Message ....................................44
12.10 Printer Cuts Labels Off-Center or into the Next Label ..................................45
12.11 Wrinkles Appear on Half of Label ..................................................................45
13. Specifications ........................................................................................................48
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WARRANT Y
3. Warranty
Graphic Products DuraLabel printers are warrantied
to be free from defects in materials or workmanship
for a period of three years from the date of purchase.
Within this period, Graphic Products, Inc. will, at its
sole option, repair or replace any components which
fail in normal use. Such repairs or replacement will be made at no charge to the
purchaser for parts or labor, provided that the purchaser shall be responsible for
any transportation cost. This warranty does not cover loss, damages from accident,
or equipment or parts which have been misused, altered, neglected, carelessly
handled, used for purpose other than those for which the printer was manufactured,
or damages resulting from unauthorized service.
NOTE: Repairs have a 90 day warranty. If the unit sent in is still under its original
warranty, then the new warranty is 90 days or to the end of the original warranty,
depending upon which is longer.
The Warranties and remedies contained herein are exclusive and in lieu of all other
warranties whether express, implied or statutory, including any liability arising under
any warranty of merchantability or fitness for a particular purpose, statutory or
otherwise. This warranty gives the purchaser specific legal rights, which may vary
from state to state.
In no event shall Graphic Products be liable for any incidental, special, indirect or
consequential damages, whether resulting from the use, misuse or inability to use
the product for any reason including defect. Some states do not allow the exclusion
of incidental or consequential damages, so the above limitation may not apply in all
areas.
Graphic Products retains the exclusive right within all warranty periods to repair,
replace the product or offer a full refund of the purchase price at its sole discretion.
Such remedy shall be the purchaser’s sole and exclusive remedy for any breach of
warranty.
General maintenance and cleaning of the DuraLabel printer is the purchaser’s
responsibility and is not covered by the warranty. Expendable items or parts such as
label supply and ribbon are not covered by this warranty.
NOTE: Some DuraLabel printers require specific preparation such as removal of
battery or power supply before shipping. Please contact your Graphic Products
representatives to ensure correct return procedure: call 800.788.5572 or visit
www.GraphicProducts.com. Graphic Products, Inc. shall not be responsible for any
loss or damages incurred during shipping.
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LOADING THE PRINTER
A
B
D
C
F
G
H
I
L
E
J
K
4. Loading the Printer
DuraLabel ribbon and vinyl supplies have been optimized for compatibility and print
quality. Only authorized DuraLabel supplies from Graphic Products will print correctly
in the DuraLabel 9000 printer.
An instructional video demonstrating how to load DuraLabel ribbon and supplies is
included on your installation CD.
4.1. Printer Parts
FIGURE 1 DuraLabel 9000 Printer Parts
A. Media Sensor (green)
B. Printed Label Opening
C. Print Head
D. Platen Roller (black)
E. Print Head Mechanism
F. Print Head Release Lever (green)
G. Adjustable Media Guides (white)
H. Media Guide Bar (metal)
I. Supply Bar
J. Supply Guides
K. Adjustable Pressure Knobs (green)
L. Printer Cover
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LOADING THE PRINTER
4.2 Supplies
The DuraLabel 9000 ribbon and other media have been optimized for compatibility
and print quality. Only authorized supplies from Graphic Products will print correctly
in the DuraLabel 9000.
4.3 Loading Vinyl Supply
Always turn the printer OFF when loading supplies. Always wait at least
5 seconds before turning power back ON.
NOTE: Watch a demonstration of supply loading,
viewable from your DuraLabel 9000 CD or at
DuraLabel.com/duralabel-videos.
A. Open the printer cover by lifting up on the handle.
B. Push the green print head release lever to pop up
the print head mechanism.
C.
Handle on
Printer Cover
Print Head
Print Head Mechanism
Print Head
Release Lever
FIGURE 2 Print head mechanism in the upright position
Supply Guide
Supply Bar
FIGURE 3 Supply guides on supply bar
Remove and set aside the outside supply guide from the supply bar.
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LOADING THE PRINTER
FIGURE 4 The inside supply guide is set for 6"
label supply.
Adjustable Media
Guides (white)
Platen Roller
Print Head Mechanism
Supply Guides
Supply Bar
Media
Guide Bar
D. Adjust the inside supply guide to cover the
number corresponding to the size of label
supply being loaded (see photo below).
E. Place the label supply onto the supply bar.
NOTE: Label supply should roll over the top
and toward the front of the printer.
F. Fit the outside supply guide onto the label bar, against the label supply but with
enough room for the label supply to rotate with ease.
Supply Guides
Supply Bar
Label Stock/Vinyl Supply
FIGURE 5 Loaded supply and outside supply guide placed on supply bar
FIGURE 6 Loaded vinyl supply moving right to left.
G. Pull the leading edge of the label supply and thread it under the media guide bar
and through the adjustable media guides.
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LOADING THE PRINTER
H. Pull the label supply over the black platen roller and through the printed label
opening.
NOTE: Make sure the label supply threads under the green media sensor, located
under the print head.
FIGURE 7 Vinyl properly loaded
FIGURE 8 Adjustable media guides tted to width of vinyl supply
Adjustable Media Guides (white)
FIGURE 9 Guide tted correctly
FIGURE 10 Guide not tted correctly
I. Move the adjustable media guides to fit the width of the label supply, securing the
label supply in place.
Media Guide BarPrinted Label Opening Platen Roller (black)Media Sensor (green)
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LOADING THE PRINTER
4.4 Printer Ribbon Parts
B
C
A
D
E
F
FIGURE 1 DuraLabel 9000 Parts for Loading Ribbon
A. Ribbon Rewind Spindle (front)
B. Ribbon Guides
C. Ribbon Sensor (black)
D. Print Head Release Lever (green)
E. Print Head Mechanism
F. Ribbon Spindle (back)
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LOADING THE PRINTER
4.5 Loading Ribbon
Always turn the printer OFF when loading supplies. Always wait at least
5 seconds before turning power back ON.
A. Set ribbon spindle guides based on loaded ribbon size.
a. For 4.33" ribbon,
move each ribbon
guide to the line
indicated on the
ribbon spindle
and tighten the
screw on the top
of each ribbon
guide.
b. For 8.66" ribbon, move the ribbon guides against the inside printer wall.
B. Slide an empty supply core onto the front ribbon rewind spindle.
NOTE: Make sure the empty supply core is ush against the ribbon guide.
FIGURE 1 Guides for 4.33" ribbon
FIGURE 2 Guides for 8.66" ribbon
FIGURE 3 Empty supply core applied to front ribbon rewind spindle
Ribbon Rewind Spindle
Ribbon Spindle
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LOADING THE PRINTER
C. Slide a ribbon supply roll onto the ribbon spindle, flush against ribbon guide, with
the leading edge hanging down toward the back of printer.
D. Pull the leading edge of the ribbon supply toward the back of the printer to
provide enough ribbon to go through the printer.
E. Pull it down and thread it underneath the print head mechanism and above the
ribbon sensor (black bar above green media sensor).
FIGURE 7 Ribbon supply pulled to back of printer
FIGURE 4 Ribbon supply being placed on ribbon spindle FIGURE 5 Loaded ribbon supply on ribbon spindle
FIGURE 6 Ribbon supply being pulled
toward back of printer
FIGURE 9
FIGURE 8 Ribbon being threaded underneath the
print head mechanism and above the ribbon sensor.
Media Sensor Ribbon Sensor
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LOADING THE PRINTER
F. Tape the end of the ribbon supply
to the front of the empty supply
core.
G. Roll the ribbon rewind spindle
clockwise a few times toward the
back of the printer to tighten the
ribbon and remove flaws and
fingerprints.
FIGURE 10 Ribbon being taped to front of supply core
FIGURE 11 Ribbon supply tightened
H. Press down to close, with a hand on each side of the print head mechanism.
NOTE: Make sure the print head release lever latches closed.
I. Close the printer cover.
J. Turn the printer ON.
Print Head Mechanism
Print Head Release Lever
FIGURE 12 Closed print head mechanism
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CONNECTING THE PRINTER
5. Connecting the Printer
Connect the power supply from the DuraLabel 9000 printer to an electrical outlet.
Connect the USB or parallel cable from the DuraLabel 9000 to your PC and power
ON the printer.
5.1 Inserting the Installation CD
Before inserting the installation CD, refer to the instructions for the type of cable
you’re using. When using a USB cable, follow instructions in Section 5.2, Using a
USB Cable. When using a parallel cable, follow instructions in Section 5.3, Using a
Parallel Cable.
NOTE: When printing RTK, arc ash and other die-cut or B Mark labels, you must
set up the printer driver and printer. Refer to Section 6.2, Die-Cut Label Printing
Instructions, or Section 6.3, B Mark Label Printing Instructions.
5.2 Using a USB Cable
NOTE: You may need IT administrator privileges to install a driver.
NOTE: The following instructions are only for those using a USB cable. Skip to
Section 5.3, Using a Parallel Cable, if installing manually.
A. Insert the DuraLabel 9000 Installation CD in
your computer’s disk drive. A DuraLabel 9000
startup screen appears.
NOTE: If the CD does not run automatically, go to
Start > Computer and double-click on your CD/
DVD drive, which should show the DLP icon.
B. Click on Driver Wizard, then click Next in the Driver Wizard window that appears.
C. Click I Agree on the Windows Printer Driver License Agreement window that
appears.
FIGURE 1 DuraLabel 9000 Startup Screen
FIGURE 2 DuraLabel Driver Setup Wizard
FIGURE 3 Windows Printer Driver License
Agreement
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CONNECTING THE PRINTER
D. Select DuraLabel 9000 and click Next on
the DuraLabel Driver Selection window that
appears.
E. Choose the install location and click Install
on the Choose Install Location window
that appears. An Installing window shows
installation progress.
F. Select Install printer drivers* on the Driver
Wizard window that appears and click Next.
*NOTE: You will receive a notice if a previous
driver is found that should be removed. Please
refer to Section 5.4, Upgrading a Driver, for
instructions on uninstalling a driver.
G. A Plug and Play Detection window appears. Highlight Graphic Products DuraLabel
9000 and click Next.
H. Enter printer name in the Printer name field in the Specify Printer Name window
that opens; set it as the default printer by checking the box below the Printer
name field. Choose a sharing option, then click Next.
FIGURE 4 Selecting a DuraLabel Driver
FIGURE 5 Driver Install Location Window
FIGURE 6 Installing Window
FIGURE 7 Install Printer Driver Window
FIGURE 8 Install Driver for a Plug and
Play Printer.
FIGURE 9 Specify Printer Name and Default
and Sharing Status.
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CONNECTING THE PRINTER
I. Review information on the Completing the
Seagull Driver Wizard window that appears.
Click Finish if the information is correct. If
it isn’t, correct previous selections and click
Finish when the information is correct.
J. A Driver Wizard Completed Successfully
window appears, confirming the printer driver
installation was completed successfully. Now
click Close.
K. The previous window closes and a Completing the DuraLabel Driver Setup
Wizard window appears. Click Finish to complete the new driver installation.
FIGURE 10 Completing the Seagull Driver Wizard
FIGURE 11 Driver Wizard Completed
Successfully Window
FIGURE 12 Click Finish on the Completing
the DuraLabel Driver Setup Wizard window.
The driver installation is now complete.
5.3 Using a Parallel Cable
NOTE: You may need IT administrative privileges to install a driver.
The following instructions are only for those using a parallel cable:
A. Insert the DuraLabel 9000 Installation
CD in your computer’s disk drive.
A DuraLabel 9000 startup screen
appears.
NOTE: If the CD does not run
automatically, go to Start > Computer
and double-click on your CD/DVD Drive,
which should display the DLP icon.
FIGURE 1 DuraLabel 9000 Startup Screen
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CONNECTING THE PRINTER
B. Click on Driver Wizard, then click Next on the
Driver Setup Wizard window that appears.
C. Click I Agree on the Windows Printer Driver
License Agreement window that appears.
D. Select DuraLabel 9000 and click Next on
the DuraLabel Driver Selection window that
appears.
E. Choose the install location and click Install on the Choose Install Location
window that appears. An Installing window shows installation progress.
F. Select Install printer drivers on the Driver
Wizard window that appears and click Next.
G. Select Graphic Products
DuraLabel 9000 on the
Specify Printer Model
window that appears and
click Next.
FIGURE 2 DuraLabel Driver Setup Wizard
FIGURE 3 Windows Printer Driver License
Agreement
FIGURE 4 Selecting a DuraLabel Driver
FIGURE 5 Driver Install Location Window
FIGURE 6 Installation Progress Window
FIGURE 7 Install Printer
Driver Window
FIGURE 8 Specify Printer Model for Driver
Installation
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CONNECTING THE PRINTER
H. Select the LPT1 port on the Specify Port
window that appears and click Next.
I. Select Printer Name, set the printer as default
and choose printer sharing options on the
Specify Printer Name window that opens, then
click Next.
J. Review information
on the Completing
the Seagull Driver
Wizard window
that opens and
click Finish if the
information is
correct. If it isn’t
correct, revise the
selections made
in previous steps and click Finish when the
window’s information is accurate.
K. A Driver Wizard Completed Successfully
window appears, confirming the printer driver
installation was completed successfully. Click Close.
L. The previous window closes and a Completing the DuraLabel Driver Setup
Wizard window appears. Click Finish to complete the new driver installation.
FIGURE 9 Select port LPT1 when
using a parallel cable to install a
driver.
FIGURE 10 Printer Name, Default
and Sharing Status
FIGURE 11 Completing the Seagull
Driver Wizard
FIGURE 12 Driver Wizard Completed
Successfully Window
FIGURE 13 Click Finish on the Completing
the DuraLabel Driver Setup Wizard window.
The driver installation is now complete.
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CONNECTING THE PRINTER
5.4 Upgrading a Driver
If you’re upgrading from a previously installed driver, follow these steps to uninstall
the previous driver:
A. Insert the installation CD.
B. Press the Uninstall Driver button on the installation screen.
C. Click Remove printer drivers, then click Next.
D. Click Use advanced printer driver removal options, then click Next.
E. Check all existing DuraLabel printers, then click Next.
F. Check all existing DuraLabel drivers, then click Next.
G. Check all existing DuraLabel components, then click Next.
H. Check the files associated with the deleted items you wish to remove, then click
Next.
I. Review the list provided, then click Finish.
J. Click Restart.
The new DuraLabel 9000 printer driver may now be installed.
NOTE: If upgrading from an older driver, you may need to restart your computer
during installation of the new driver.
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CONFIGURING PRINTER DRIVERS
6. Conguring Printer Drivers
Perform the driver conguration before opening the document you
plan to print or close any documents you currently have open before making these
changes.
A. Click Start > Devices and Printers*. A Devices, Printers and Faxes window
appears.
*NOTE: If you do not nd Devices and Printers in your Start menu, you can access
it in your Control Panel.
B. Right-click the Graphic Products DuraLabel 9000 icon and select Printing
preferences. A Printing Preferences dialog box appears.
C. Click the Page Setup tab and select Landscape or Portrait, depending on your
label’s orientation.
D. If your label size is not shown in the Stock Name
drop-down menu, click Edit and set the size to match
your label size.
NOTE: Your DuraLabel 9000 printer drivers are preset
to several print values. Please be aware that changing
a preset value is not fully supported by all software
programs. For best results, make changes to preset
values from the Devices and Printers window.
6.1 Continuous Vinyl Printing Instructions
Your printer driver has been preset to common settings to reduce the steps needed
to set them manually. You can change your settings by following these steps:
A. Select the Stock tab, then select Continuous from the Type drop-down menu
under “Media Settings.”
B. To cut after each label, select Cut from the Post-Print Action drop-down menu
and select After Every Page from the Occurrence drop-down menu.
C. To cut after each job, select Cut from the Post-Print Action drop-down menu and
select After Job from the Occurrence drop-down menu.
D. Click Apply.
FIGURE 1 Printing Preferences dialog
box with Page Setup tab selected
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CONFIGURING PRINTER DRIVERS
These settings may be adjusted in Printer Properties* when printing your labels.
*NOTE: This will show as Preferences if accessing File > Print from DuraSuite
Labeling Software.
6.2 Die-Cut Label Printing Instructions
6.2.1 LABEL SUPPLY CALIBRATION
Label supply must be calibrated to print die-cut labels. Using the menu on the left
side of the front of your printer, follow these steps:
A. Press the Menu button.
B. Select Setup.
C. Select Sensor.
D. Select Calibration.
E. Select Gap Mode.
F. Select Automatic.
G. The printer will begin to feed supply as it calibrates.
H. Follow directions in Section 6.2.2, Driver Settings.
6.2.2 DRIVER SETTINGS
Your printer driver has been preset to reduce the number of steps to be completed
manually. You can change settings by following these steps:
A. For die-cut labels, select Labels With Gaps from the Type drop-down menu.
B. Set Gap Height to 0.12 inches and Gap Offset to 0 inches (default).
C. Click Apply, then OK.
FIGURE 2 Printing
Preferences dialog
box, with Type set to
“Continuous” and
Occurrence set to
“After Every Page” on
the Stock tab
FIGURE 3 Set the
Printing Preferences
Occurrence menu to
“After Job” to print
multiple labels on
a single length of
supply.
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CONFIGURING PRINTER DRIVERS
NOTE: Ensure the printer cuts directly in the center
of the gap by adjusting Feed Offset on the Printing
Preferences dialog box Stock tab. The 0 default
setting works best for most label supply.
6.2.3 MEDIA SENSOR ADJUSTMENT FOR DIE-CUT LABELS WITH HEADERS
For optimum printing on die-cut labels, the media sensor needs to be adjusted either
to the right or left.
For die-cuts with a pre-printed header at the top – such as arc flash or NFPA labels –
the media sensor should be adjusted so the end is centered over the blank printable
area of the label. Slide the media sensor until its end is located over the blank white
printable area.
FIGURE 4 Printing Preferences dialog
box, with Type set to “Labels With
Gaps” on the Stock tab
FIGURE 5 If the printer does not cut
correctly, adjust Feed Offset up or down.
FIGURE 8 End of media sensor not centered over
printable area
CORRECT INCORRECT
FIGURE 7 End of media sensor centered over printable area
(white section of label)
FIGURE 6 DuraLabel 9000 adjustable media sensor
Media Sensor
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CONFIGURING PRINTER DRIVERS
6.2.4 MEDIA SENSOR ADJUSTMENT FOR RTK COLOR BAR DIE-CUT LABELS
For RTK color bar die-cuts with a blank printable area at the top, the media sensor
should be adjusted so it’s centered over the label’s printable area. Slide the media
sensor until its end is located over the blank white printable area.
6.3 B Mark Label Printing Instructions
6.3.1 LABEL SUPPLY CALIBRATION
Label supply must be calibrated to print B Mark labels. Using the menu on the left
side of the front of your printer, follow these steps:
A. Press the Menu button.
B. Select Setup.
C. Select Sensor.
D. Select Calibration.
E. Select B Mark Mode.
F. Select Automatic.
G. The printer will begin to feed supply as it calibrates.
H. Follow directions in Section 6.3.2, Driver Settings.
FIGURE 9 End of media sensor centered over RTK color bar label printable area
CORRECT
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CONFIGURING PRINTER DRIVERS
6.3.3 ADJUSTING THE B MARK MEDIA SENSOR
To ensure the media sensor is correctly
positioned, check the position of the mark
on the back of the B Mark supply, then, if
necessary, adjust the media sensor to ensure
it is positioned under the supply mark.
6.3.2 DRIVER SETTINGS
Your printer driver has been preset to reduce the number of steps to be completed
manually. You can change your settings by following these steps:
A. For B Mark labels, select Labels With Marks from the
Type drop-down menu.
B. Set Mark Height to 0.12 inches and Mark Offset to
0 inches (default).
C. Click Apply, then OK.
NOTE: Ensure the printer cuts correctly on B Mark
labels by adjusting Feed Offset on the Printing
Preferences dialog box Stock tab. The 0 default setting
works best for most label supply.
FIGURE 10 Printing Preferences
dialog box, with Type set to “Labels
With Marks” on the Stock tab
FIGURE 13 Printing Preferences dialog
box, with Occurrence set to “After Specied
Interval” on the Stock tab
FIGURE 11 If the printer does not cut a B Mark
label accurately, adjust Feed Offset up or down.
FIGURE 12 Align the media sensor (circled) under your supply,
ensuring it is in sight of the B Mark for proper alignment.
Media Sensor
6.4 Cutting Labels in Intervals
To cut labels in intervals, set “Occurrence” to After
Specified Interval. Set the interval to the number of labels
needed, then click Apply to save your settings.
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INSTALLING DURASUITE LABELING SOFTWARE
6.5 Adjusting Print Speed
Choose print speed from the Options tab, clicking on the
arrow to the right of the Print Speed drop-down menu. A
2" per-second setting is recommended.
6.6 Adjusting Darkness
Change darkness settings from the Options tab, dragging the slider on the Darkness
bar (see Figure 14). Darkness can be adjusted in single increments from 0 – 15.
Keep the Graphics Format settings on Automatic.
Recommended Darkness Settings for Ribbon: (Print Speed Set at 2)
Ribbon
Standard
Black
White Red Blue Green Orange
Die-Cut
Labels
Darkness 5-8 5-8 5-8 5-8 5-8 5-8 9-12
FIGURE 14 Printing Preferences
dialog box, with Options tab chosen
7. Installing DuraSuite Labeling Software
DuraSuite Labeling Software lets you create professional-quality pipe markers and
arc flash, RTK, NFPA Diamond, GHS and custom labels, quickly and easily. Insert the
DuraSuite Labeling Software installation CD in your computer’s disk drive and follow
the directions that appear on your screen. Refer to the DuraSuite Labeling Software
User’s Guide for additional information.
NOTE: You may need IT administrator privileges to perform this installation.
FIGURE 15 Adjust darkness settings to match your ribbon type and your printing needs.
When satisfied with all your settings, click Apply, then OK. Your driver is now set up
and ready to create labels.
NOTE: You may need to change print settings to optimize the DuraLabel 9000 for
printing with some ribbons and specialty supply. Higher speeds generally require
higher darkness. If a ribbon wrinkles, lower the darkness. Increase darkness to
ensure all ink is being transferred from the ink ribbon.
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LABEL CREATION
8. Label Creation
This section describes how to create labels using Microsoft® Word. Variations may
occur among different versions of Word, but basic principles are the same. The
DuraLabel 9000 is designed to work with any currently supported Windows software
and should work with the software installed on your computer. Both Microsoft Word
2003 and 2010* were used to describe procedures in this Guide.
*NOTE: Navigation may vary depending on your version of Word, but the tools will
be the same.
The information in this section assumes your printer has been properly installed and
is connected in the online mode.
8.1 Label Creation with Your Word Processor
DuraLabel 9000 printers operate off a standard Windows driver that allows access
to a wide variety of software packages.
8.1.1 USING TEMPLATES
If you do not follow this step, you will need to create all labels
from scratch.
The DuraLabel 9000 provides a variety of templates you can install from the
installation CD start-up screen. Click on Install Templates & Symbols and follow the
instructions. When installation is complete, templates and symbols will be accessible
from a folder titled My Documents\DLP Templates & Symbols.
To use a template, open Microsoft Word, select Open and browse the DLP Templates
& Symbols folder. Any template you choose has been set up to print correctly on the
DuraLabel 9000 printer with minimal augmentation.
8.1.2 SETTING UP A MICROSOFT WORD DOCUMENT
When opening a document, change size and margins to
match your label’s size. (Word processors default to
8.5" x 11".) Click on the File menu, then Page Setup.
Click the Margins tab on the Page Setup dialog box
that appears. Set all Margins to 0 to print on the entire
supply.
FIGURE 1 Page Setup dialog box,
with Margins tab selected
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Set Orientation to Portrait if label width is the same
dimension as the supply width loaded in your printer. Set
orientation to Landscape if label height is the same as
the supply width loaded in your printer. Click OK when
done.
Now select the Paper tab and set the Paper size to the
size label you want to create. Either the Width or Height
should match the width of supply loaded in your printer.
FIGURE 2 Page Setup dialog
box, with Paper tab selected
9. Label Design
9.1 Text Boxes
Text boxes let you position text anywhere on a document. They can have borders and
be filled with color, or have no borders and be transparent. They’re ideal for grouping
text and graphics. You can format text within the text box to whatever size and style
you choose.
Add a text box by clicking Insert on the Word toolbar, then click Text Box. A menu
appears displaying several text box templates. Click Draw Text Box at the bottom of
the menu , then draw a square on the blank page where you would like the text box
to appear.
A text box with eight small boxes (handlebars) along its border
appears at the location you clicked. You can begin entering text
immediately. The text box expands as you enter text.
NOTE: Right-clicking on a text box allows you to edit some of its properties.
9.1.1 CHANGING TEXT BOX SIZE
The “handlebars” let you change text box size. Click on a handlebar and drag it until
the text box is the desired size. Dragging a middle-top or middle-side handlebar
changes the width or height of the text box. Dragging a corner handlebar lets you
change width and height simultaneously.
FIGURE 1 Text box with
eight “handlebars”
FIGURE 2 Text box lengths and widths
can be changed by dragging a handlebar
until the text box is the size you want.
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NOTE: Pressing the Shift Key while dragging a corner
handlebar changes a text box’s width and height
proportionately.
9.1.2 POSITIONING TEXT BOXES
To position a text box on a label canvas, place the cursor
anywhere along the text box’s border, but not on a
handlebar. Your cursor will become a 4-headed arrow. You
can now drag the text box to another location.
If you don’t want the text box border to print on your label, double-click on a corner
of the text box. A Format tab opens on your computer’s menu bar*. Click Shape
Outline, then select No Outline from the options that appear.
*Describes Word 2007 or Word 2010 procedure
The text box disappears.
NOTE: If you choose not to use a text box for your text, you will still be able to
print your label, although you will not be able to move your text or graphics freely.
Consult your word processor’s help le for more detailed information about using
the text box tool.
FIGURE 3 Text boxes can be resized proportionately by
holding down the Shift Key while dragging a corner box
(handlebar). This text box is being enlarged by dragging a
corner handlebar while pressing the Shift Key.
FIGURE 4 Placing your cursor along a text box border creates a 4-headed arrow.
You can now move the text box by dragging it with your mouse.
FIGURE 5 Click Shape Outline from the Format
tab, then No Outline.
FIGURE 6 Text box with its border removed
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9.2 Graphics
To insert a symbol on your Word document, select Picture from your Insert tab,
browse for the symbol you want to add, select it, then click Insert. The
symbol now appears on your Word document. Move and resize symbols as
necessary.
NOTE: Graphic Products provides you with industrial safety symbols in the DL9
Templates and Symbols folder on your DuraLabel 9000 CD. Run the CD, then
click on Install Templates & Symbols on the DuraLabel 9000 Startup Screen that
opens. You can store the Templates and Symbols folder in any convenient location
on your computer.
When determining a symbol’s size, make it large enough to be
recognized from a reasonable distance and check regulatory requirements to ensure
compliance.
To freely position an image or symbol, right-click on it and select Format Picture
from the context menu that appears. Select the Layout tab on the Format Picture
dialog box that now appears and choose the “In front of text” text wrapping option.
FIGURE 2 Context drop-down
menu, with Format Picture
selected
FIGURE 3 Position an image on a document by choosing
“In front of text” from the Format Picture dialog box.
FIGURE 1 Access Templates and
Symbols by clicking the Install
Templates & Symbols button on your
DuraLabel 9000 Startup Screen.
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9.3 Barcodes
The dBest barcode program is compatible only with 32-bit Microsoft®
Windows operating systems.
NOTE: Be sure to select the dBest Barcode package from your installation CD. If it
isn’t installed, you won’t be able to view or print barcodes within a template.
The barcode program included on your printer’s CD displays and prints barcodes
from Windows-based word processing programs. When the CD startup screen
appears, click on Install dBest Barcode Package and follow the instructions.
Technical information can be accessed at Barcode Font Library > Programmers
Guide.
NOTE: The dBest Font Library supports 11 standard barcode styles: Code 39,
Extended Code 39, Interleaved 2/5, Code 128, UCC 128, Codabar, UPC A, UPC
E, EAN 8, EAN 13 and PostNet. Each supports different sets of ASCII characters
and is used for different situations or industrial applications. Code 39 supports
uppercase, numeric and incidental characters, while Interleaved 2/5 supports
numeric data in a compressed format. Choose a barcode style based on the type of
data you need to support or for your applications-based requirements.
9.3.1 ACTIVATING dBEST BARCODES TOOLBAR TEMPLATE IN MICROSOFT WORD
A. Open the Word document you want to place your barcodes in.
B. Select Tools > Document Template from the Word menu bar.
C. A Templates and Add-ins dialog box appears.
D. Click ADD and locate bcfonts.dot in the bcfont main directory (C:\bcfont\
msoffice\).
E. Select bcfonts.dot and click OK. The bcfonts.dot file should appear on the Global
templates and add-ins list. Be sure the checkbox is checked.
F. Click OK to exit and return to your document. The
toolbar should now appear in your workspace.
If you do not see the dBest Barcodes toolbar, run it as a
macro:
A. Select Tools > Macro > Macros from the Word menu
bar.
B. A window will appear with a list: Macros In: All Active
Templates & Documents.
C. Select Barcode Toolbar and click Run.
FIGURE 1 Templates and Add-ins
dialog box
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NOTE: To display the toolbar each time you start Word, go to Start > Search
programs and les and enter BCFONT, then click OK. When the le is found, click
on it and choose copy. Next, go to the C:/Program Files/Microsoft Ofce/Ofce/
Start up/ folder, right-click inside the folder and select paste.
9.3.2 USING THE dBEST BARCODES TOOLBAR
Enter the characters for the barcode you want
to create in the Barcode String field of the
dBest Barcode Fonts toolbar. After entering
the information, press Enter to save. If you do
not save, the entry will revert to the previous
barcode string.
▪ The Barcode String drop-down menu
displays previous strings that have been
used.
▪ The Barcode Style drop-down menu lets you select a variety of barcode styles
supported by the dBest Barcodes Font Library.
▪ The Point Size drop-down menu lets you determine the barcode size. Include
custom sizes by entering the size and pressing Enter to save.
▪ The Font Style drop-down menu lets you select six different font widths for
each supported barcode style: three high-density and three normal-density.
9.3.3 CREATING A BARCODE USING THE dBEST BARCODES TOOLBAR
Once the dBest Barcodes toolbar fields are complete you’re ready to create a
barcode to place in your Word document:
A. Place cursor where you want the barcode to appear (you can use a tool box).
B. Click Create Barcode on the dBest Barcodes toolbar. The barcode will appear
where you placed your cursor.
9.4 Merging Information, Sequencing Labels
Follow these steps to effectively create and efficiently organize labeling projects.
9.4.1 CREATING AN EXCEL SPREADSHEET
Successful labeling projects often involve merging Microsoft® Word and Excel
documents to produce well-coordinated, sequentially organized groupings of labels.
FIGURE 2 dBest Barcodes Toolbar
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LABEL DESIGN
Start by opening an Excel document, placing column headers in the first row (Fig. 1).
For this example we use Part Numbers and Descriptions (Fig. 2).
A. Enter your first two sequential numbers in cells A2 and A3 (Fig. 3). Select cells
A2 and A3 and place your cursor over the little box in the lower-right corner of the
selection. Your cursor becomes a “+.” Now click and drag the selection down the
number of cells equal to the number of labels in the sequence (Fig. 4).
B. All the column’s numbers will sequence the same as the sequence used in the
first two rows (Fig. 5). This example reflects 10 labels, with a sequence of 1.
C. Now enter the data for Column B, e.g., Descriptions, that relates to the data in
corresponding rows of Column A (Fig. 6).
FIGURE 1 Blank Excel document
FIGURE 2 Excel document with headers
FIGURE 4 … then drag your
cursor the number of cells
equal to the total number of
labels in your sequence.
FIGURE 3 Enter two rows of
numbers …
FIGURE 5 The
spreadsheet reveals
plans to print 10 labels,
with Part Numbers
sequenced by 1
FIGURE 6 Enter data under
Column B that relates to the
data on the corresponding row
of Column A.
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D. When all your data has been entered in the Excel spreadsheet, name and save
your document in a location where you can easily find it. Consider placing it in a
folder with other project documents. Close your Excel document after naming and
saving it. You’ll come back to it shortly.
E. Now open the Word template you want to
import your Excel data into. In Figure 7 the
static text “Part Number:” and “Description:” are
already typed in. Now place your cursor where
you want to insert your data.
F. Select the Mailings tab from the Word menu
bar, then click on Select Recipients and Use
Existing List (Fig. 8). A Select Data Source
window appears (Fig.9).
G. Locate and select the Excel spreadsheet you just
saved using the Select Data Source window (Fig. 9).
A Select Table dialog box appears (Fig. 10).
H. Select the Excel Spreadsheet page where your data
is located, e.g., Sheet 1, on the Select Table dialog
box. The Select Table dialog box closes when you
make your selection.
I. Now click on the bottom half of the Insert Merge
Field button on your Word toolbar (Fig. 11). The
names of your column headers will be displayed.
J. Select Column A header. A Column A space-holder
(<<Part_Numbers>>) appears next to the Column A
header (Fig. 12).
FIGURE 7 Word document ready to receive
data from an Excel spreadsheet
FIGURE 8 Choose
“Select Recipients”
and “Use Existing List”
from the Mailings tab.
FIGURE 9 Navigate
the Select Data Source
window to access your
Excel le.
FIGURE 10 Select the Excel sheet
number where your data is located
from the Select Table dialog box.
FIGURE 11 Bottom half of the Insert
Merge Field button selected, with
column header names displayed.
FIGURE 12 Word document
ready to receive data from Excel
Column A.
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LABEL DESIGN
K. Select Column B header. A Column B space-holder (<<Descriptions>>) appears
next to the Column B header (Fig. 13).
L. Select Preview Results from the Word toolbar. A View
Merged Data window should appear (Fig. 14).
M. With the Go to Record set at 1, the first label in a
sequence should now appear on the Word template
(Fig. 15).
FIGURE 13 Word document ready to
receive data from Excel Column B.
FIGURE 15 First label in a sequence, with content imported from an Excel spreadsheet.
FIGURE 14 Click Preview Results
to display View Merged Data
window.
N. Click on the Next Record arrow to display the next label in the sequence (Fig. 16).
O. Now click the Finish & Merge button, then click Print Documents from the drop-
down menu that appears (Fig 17).
FIGURE 16 Word template with
Next Record arrow selected and
second label in the sequence
displayed.
FIGURE 17 Click Print Documents from the
Finish & Merge drop-down menu to start the
process of printing sequenced labels.
FIGURE 18 Select labels for printing
from the Merge to Printer window.
P. A Merge to Printer selection box appears,
offering the option of printing all labels, the
current record, or specifying a range (Fig. 18).
Check the appropriate button.
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LABEL DESIGN
Q. Select a DuraLabel Printer from the Print dialog box
that appears (Fig. 19).
R. If you would like to save a separate completed
merged document containing every page in a single
file, select the Auto Check for Errors button under
the “Mailings” tab (Fig. 20).
FIGURE 19 Select the DuraLabel
Printer you want to print your
sequenced labels with from the Print
dialog box.
FIGURE 20 Check for errors before printing your labels using the
Auto Check for Errors tool.
FIGURE 22 Your labels are displayed in sequence prior to printing.
S. A Checking and Reporting Errors window
now appears. Leave the second option
selected and click OK (Fig. 21). Your labels
are displayed on a single document for your
review (Fig. 22).
T. View your labels in
sequence on the Word
display that appears. If they
are ready to print, go to File,
then click Print. Your labels
print as they appeared.
FIGURE 21 The Checking and Reporting Errors
window lets you decide how and when you want to
receive error messages.
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CONFIGURING ETHERNET CARD
10. Conguring Ethernet Card
The internal Ethernet card can be configured using the front display panel buttons
and LCD on the DuraLabel 9000.
The Menu button on the front display panel will provide access to the printer menu.
Use the UP and DOWN buttons to navigate through the menu. To enter data, use the
UP button to increment the highlighted digit by 1. The DOWN button will shift one
over and highlight the next digit. Pressing SELECT will accept the selection. Pressing
MENU will take you to the previous screen.
10.1 Setting an Ethernet Port using the Diagnostic Tool
Use the following steps to set a port with the diagnostic tool:
A. Open My Computer, then right-click on the DuraLabel 9000 disk icon and select
Open.
B. Double-click on the DiagTool_128.exe to run the tool.
C. Click on Ethernet Setup from the Printer Function buttons on the left side.
D. On the Ethernet Setup window, select DHCP or set a specific Static IP, Subnet
Mask and Gateway. Click Set IP. The printer will restart with the new settings.
10.2 Installing a Driver for the Ethernet Port
Follow these steps to install a driver for use
with the Ethernet port:
A. Insert the DuraLabel 9000 Installation CD
in your computer’s disk drive. A DuraLabel
9000 startup screen appears.
B. Click on Driver Wizard, then click Next
on the Driver Setup Wizard window that
appears.
C. Click I Agree on the Windows Printer Driver
License Agreement window that appears.
FIGURE 1 DuraLabel 9000 Startup Screen
FIGURE 2 DuraLabel Driver Setup Wizard FIGURE 3 Windows Printer Driver License
Agreement
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CONFIGURING ETHERNET CARD
D. Select DuraLabel 9000 and click Next on
the DuraLabel Driver Selection window that
appears.
E. Choose the install location and click Install
on the Choose Install Location window
that appears. An Installing window shows
installation progress.
FIGURE 4 Selecting a DuraLabel Driver
FIGURE 5 Driver Install Location Window
FIGURE 6 Installing Window
F. Select Install printer drivers on the Driver Wizard window that appears and click
Next.
G. Select Graphic Products DuraLabel 9000 on the Specify Printer Model window
that appears and click Next.
H. Click Create Port on the Specify Port window that appears. A Create Port
selection box will now appear.
I. Select Standard
TCP/IP Port on
the Create Port
selection box and
click New Port.
FIGURE 7 Install Printer Driver Window
FIGURE 8 Specify Printer Model Window
FIGURE 9 Specify Port Window
FIGURE 10 Create Port Selection Box
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CONFIGURING ETHERNET CARD
J. The Add Standard TCP/IP Printer Port Wizard
appears. Click Next.
K. Enter the IP Address and Port Name in the Add
Port dialog box that appears, then click Next.
L. An Additional Port Information Required window
now opens. Select Standard: Generic Network
Card under Device Type and click Next.
FIGURE 11 Add Standard TCP/IP Printer
Port Wizard
FIGURE 12 Add Port Dialog Box
FIGURE 13 Additional Port Information
Required Window
M. Make sure the port information is correct on the
Completing the Add Standard TCP/IP Printer
Port Wizard window that appears, then click
Finish.
N. Select the newly created port on the Specify
Port window that now appears, then click Next.
O. Select Printer Name, set the printer as default
and choose printer sharing options on the
Specify Printer Name window that opens, then
click Next.
FIGURE 15 Specify Port Window
FIGURE 16 Specify Printer Name Window
FIGURE 14 Completing the Add Standard
TCP/IP Printer Port Wizard Window
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CONFIGURING ETHERNET CARD
P. Review the information on the Completing the
Seagull Driver Wizard window that opens and
click Finish if the information is correct. If it isn’t
correct, revise the selections made in previous
steps and click Finish when the window’s
information is accurate.
Q. A Driver Wizard Completed Successfully
window appears, confirming the printer driver
installaton was completed successfully. Click
Close.
R. The previous window closes and a Completing the DuraLabel Driver Setup
Wizard window appears. Click Finish to complete the new driver installation.
10.3 Manually Conguring the IP Address
A. Press the MENU button.
B. Select Main Menu.
C. Select Setup.
D. Navigate to Ethernet, then press SELECT.
E. Select DHCP or Static IP.
10.4 Setting a Static IP
A. Highlight Static IP and press SELECT.
B. Set the IP address using the UP, DOWN, MENU and SELECT buttons as described
earlier.
FIGURE 17 Completing the Seagull Driver
Wizard Window
FIGURE 18 Driver Wizard Completed
Successfully Window
FIGURE 19 Completing the DuraLabel Driver
Setup Wizard Window
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CLEANING AND GENERAL MAINTENANCE
11. Cleaning and General Maintenance
Always turn the printer OFF before cleaning, performing
maintenance or loading supplies. Always wait at least 5 seconds before turning
the power back ON.
Basic cleaning of print head, cutter and platen roller will prolong the printer’s life
and help produce crisp, clear labels and signs. Refer to Section 4.1, Printer Parts, for
additional cleaning and maintenance information.
11.1 Print Head
A. Pop up the print
head mechanism by
pressing on the print
head release lever,
then remove any
loaded supplies.
B. Use a pair of scissors
or a blade to separate
any ribbon from the
ribbon spindles.
C. Place a cleaning swab between your forefinger
and thumb and squeeze until it snaps. Alcohol will
be distributed to the cotton side of the swab.
D. Run the swab back and forth across the print
head several times to remove any builtup adhesive, ribbon residue or dust
particles.
E. Clean the front and underside of the
print head.
FIGURE 1 Print head exposed
FIGURE 4 The entire outlined area should be cleaned.
FIGURE 2 Opening a cleaning swab
FIGURE 3 The front of the print head should
be cleaned to remove any ribbon residue.
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CLEANING AND GENERAL MAINTENANCE
11.2 Cutter
A. Open the DuraLabel 9000 cover.
B. Rewind any loaded supply away
from the cutting mechansim.
C. Using a magnetic screwdriver,
remove the two recessed screws
on the front of the cutting
mechanism.
D. Lift up the cutting mechansim
slightly and pull it away from the
printer body.
E. Place a cleaning swab between
your forefinger and thumb and
squeeze until it snaps. Alcohol will be
distributed to the cotton side of the
swab.
FIGURE 5 Remove the recessed screws, shown inside the circles.
FIGURE 6 Detached cutter mechanism, exposing
cutting blades
FIGURE 7 Cutting blades at the printed label opening
F. Run the swab back and forth several
times across all sides of the cutting
mechanism’s cutting blades to
remove any buildup of labeling
adhesive.
G. Attach the cutting mechanism to the
front of the printer and tighten the
screws.
FIGURE 8 Cleaning blades inside cutter mechanism
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CLEANING AND GENERAL MAINTENANCE
11.3 Platen Roller
A. Place a cleaning swab between
your forefinger and thumb and
squeeze until it snaps. Alcohol will
be distributed to the cotton side of
the swab.
B. Run the swab back and forth
across the platen roller several
times to remove any buildup.
Rotate the platen roller to clean all
sides of the roller.
C. Give the platen roller a couple minutes to dry, then reload your ribbon and supply.
Your DuraLabel 9000 is now cleaned and ready to use.
NOTE: To maintain optimal performance, the DuraLabel 9000 printer should be
cleaned after every two rolls of supply. The print head, cutter mechanism and
platen roller should be cleaned with alcohol swabs to remove buildup of adhesive,
dust and other substances. Always turn the printer OFF before cleaning, performing
maintenance or loading supplies.
FIGURE 9 Cleaning Platen Roller
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TROUBLESHOOTING
12.3 Fading of Text/Graphics Occurs During Printing
POSSIBLE CAUSE: The darkness is set too low.
Solution: Increase the darkness.
POSSIBLE CAUSE: The print speed is set too high.
Solution: Decrease the print speed (see Section
6.5, Adjusting Print Speed).
12.4 Hash Marks Appear Throughout Printing
POSSIBLE CAUSE: The darkness is set too high.
Solution: Decrease the darkness.
POSSIBLE CAUSE: The print speed is set too low.
Solution: Adjust the darkness setting. If this
does not eliminate or satisfactorily reduce the
hash marks, increase the print speed (see
Section 6.5, Adjusting Print Speed).
12. Troubleshooting
The following solutions address some of the most common printing challenges.
Please call Graphic Products for free customer support.
12.1 Speckles Appear Throughout Label
POSSIBLE CAUSE: Supply has not been stored
properly and dirt has contaminated the supply.
Solution: Replace the label supply if the
problem persists after the first few prints.
Store supplies in a dust-free environment.
12.2 Solid Printed Line Appears Across Entire Label
POSSIBLE CAUSE: Print head is damaged.
Solution: Contact customer service at
800.788.5572.
FIGURE 1 Dirty vinyl supply
FIGURE 2 Bad print head
FIGURE 3 Incorrect print settings
FIGURE 4 Incorrect print settings
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TROUBLESHOOTING
12.5 Unprinted Horizontal Lines Appear
POSSIBLE CAUSE: If the horizontal lines
run partially through the label, there may be
foreign particles on the print head.
Solution: Clean the print head.
POSSIBLE CAUSE: If horizontal lines run
through the entire label (Fig. 5), the print head
is defective.
Solution: Replace the print head.
12.6 LED Flashes Between Green “ON-LINE” and Red “ERROR”
POSSIBLE CAUSE: Printer doesn’t recognize supply.
Solution: A. Turn printer OFF.
B. Turn printer back ON and try printing again.
POSSIBLE CAUSE: Supply roll may be defective.
Solution: Replace supply roll.
A. If printer begins working, previous supply roll was defective.
B. Call Graphic Products for return instructions and replacement.
12.7 Printer is Printing Labels but not Cutting Them
POSSIBLE CAUSE: Your printer is looking for gaps but it’s printing to a
continuous roll.
Solution: Follow these steps:
A. Save the template you’re using and close any labeling program.
B. Open Devices and Printers in your Start menu.
C. Right-click on the Graphic Products DuraLabel 9000 icon and
select Printing Preferences.
D. Select the Stock tab.
E. Set Type to Continuous.
F. Click OK.
G. Reopen your template and try printing again.
FIGURE 5 Burnt-out pixel
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TROUBLESHOOTING
POSSIBLE CAUSE: You may be using pre-printed labels with gaps your
printer doesn’t see.
Solution: Follow these steps:
A. Ensure the Stock tab is set to Labels with Gaps.
B. Open the printer cover.
C. Ensure label guides are closed around label supply.
D. Check that Media Sensor Bar is positioned properly. Refer to
Section 6.2.3, Media Sensor Adjustment for Die-Cut Labels
with Headers.
E. Calibrate label supply:
a. Press the Menu button.
b. Select Setup.
c. Select Sensor.
d. Select Calibration.
e. Select Gap Mode.
f. Select Automatic.
g. Follow directions in Section 6.2.2, Driver Settings.
F. Close printer cover.
G. Try printing again, with printer set to Labels with Gaps.
12.8 Receive a “No Ribbon” Error Message
POSSIBLE CAUSE: Ribbon is loaded incorrectly.
Solution: Refer to Section 4.5, Loading Ribbon, in this Guide.
12.9 Receive a “No Paper” or “Paper Jam” Error Message
POSSIBLE CAUSE: Vinyl is loaded incorrectly.
Solution: Follow these steps:
A. Ensure vinyl is loaded correctly.
B. Initialize printer, recalibrate, and try printing again.
C. To initialize, press Menu, then select Initialization. When
asked Yes or No press Initialize one more time to initialize
the printer. Recalibrate per instructions in Section 6.2.1 for
die-cut label supply, or Section 6.3.1 for B Mark label supply.
D. Call Graphic Products if printing issue persists.
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TROUBLESHOOTING
12.10 Printer Cuts Labels Off-Center or into the Next Label
POSSIBLE CAUSE: Feed Offset is not on correct setting.
Solution: Adjust Feed Offset to proper setting.
Adjust Feed Offset to a setting where printer cuts die-cut
or B Mark labels correctly. The 0 default setting works
best for most label supply.
Die-cut and B Mark labels cut correctly (l) … and cut of f-center (r)
FIGURE 1 Ribbon wrinkled
POSSIBLE CAUSE: Media sensor is
reading B Mark label content.
Solution: Move media sensor to edge
of the supply, away from any printed
content, but still positioned under the
supply.
12.11 Wrinkles Appear on Half of Label
POSSIBLE CAUSE: The ribbon wrinkles due to
uneven print head pressure.
Solution: Set the adjustable pressure knobs.
Increasing the pressure sometimes
helps reduce unprinted specks, as well.
If your B Mark labels are printing off-center, align the media
sensor under supply but away from any printed content.
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DuraLabel.com 800.788.5572
TROUBLESHOOTING
SETTING LEFT ADJUSTABLE PRESSURE KNOBS
For wrinkles on the right side of the printed label, set the two left adjustable
pressure knobs.
FIGURE 2
A. Press down on the far-left adjustable pressure knob while turning it clockwise to
the desired pressure setting.
B. Press down on the adjacent left adjustable pressure knob while turning it
clockwise to the same pressure setting as the far-left pressure knob.
NOTE: You may need to experiment to determine best setting, based on type of
label or sign.
Left adjustable
pressure knobs
Right adjustable
pressure knobs
FIGURE 3 Ribbon wrinkled on right side
Front of
printer
Label
dispensed
this end
FIGURE 5 Left adjustable pressure knobs setFIGURE 4 Press down adjustable pressure knob while turning
it clockwise.
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800.788.5572 DuraLabel.com
TROUBLESHOOTING
SETTING RIGHT ADJUSTABLE PRESSURE KNOBS
For wrinkles on the left side of the printed label, set the two right adjustable
pressure knobs.
Right adjustable
pressure knobs
Front of
printer
Label
dispensed
this end
A. Press down on the far-right adjustable pressure knob while turning it clockwise
to the desired pressure setting (see Fig. 4).
B. Press down on the adjacent right adjustable pressure knob while turning it
clockwise to the same pressure setting as the far-right pressure knob.
FIGURE 6 Ribbon wrinkled on left side
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DuraLabel.com 800.788.5572
SPECIFICATIONS
13. Specications
13.1 Printer
● Type: Thermal Transfer
● Print Speed: Selectable, 2" or 3" per second
● Resolution: 300 DPI
● Maximum Print Width: 8.64"
● Maximum Print Length: 100"
13.2 Indicators and Buttons
● Indicators: POWER, ON-LINE, ERROR
● Buttons: MENU, UP, PAUSE, DOWN, FEED, SELECT, POWER
13.3 Communication Interface
● Communications: USB 2.0, RS-232C and Centronics
● Memory: 8MB Flash memory, 32 MB SDRAM, SD Flash memory card slot
13.4 Power Requirements
● Input Voltage: Switching power, 115 VAC/230VAC, 5A/3A, 50 – 60 HZ
● Worldwide Voltage Compatibility
13.5 Environment
● Operating Temperature: 41º F – 140º F (5º C – 40º C)
● Operation Humidity: 20% – 85% non-condensing
● Storage Temperature: -4º F – 122º F (-18º C – 50º C)
● Storage Humidity: 5% – 90% non-condensing
● Ventilation: Free air movement
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800.788.5572 DuraLabel.com
SPECIFICATIONS
13.6 Label Supply
● Type: Continuous, B Mark and Die-Cut
● Width: 4" – 9"
● Gap Height: 0.12"
● B Mark Height: 0.12"
13.7 Ribbon Supply
● Type: Wax, Wax/Resin, Resin
● Capacity: 984' with 1" core
13.8 Printer Body
● Dimensions: 13" (H) x 18.5" (W) x 21.65" (L)
For more specifications, please call 800.788.5572 to speak with a representative.
Copyright Information
No part of this guide, including the products and software described in it, may be reproduced, transmitted, transcribed, stored
in a retrieval system, or translated into any language in any form or by any means, except as documentation kept by the
purchaser for backup purposes, without the express written permission of Graphic Products, Inc.
Products and corporate names appearing in this guide may or may not be registered trademarks or copyrights of their
respective companies, and are used only for identification or explanation and to the owners’ benefit, without intent to infringe.
Specifications and other content contained in this guide are furnished for informational use only and are subject to change at
any time without notice, and should not be construed as a commitment by Graphic Products. Graphic Products assumes no
responsibility or liability for any errors or inaccuracies that may appear in this guide.
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v. 2.0 - 01/21/13
Graphic Products, Inc. | 800.788.5572
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