Duraflame 18MM34100 User Manual

18MM34100

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envíe se usará solo para proporcionarle servicios relacionados con el producto.

DEPENDABLE CUSTOMER SERVICE • SERVICE À LA CLIENTÈLE • ATENCIÓN AL CLIENTE CONFIABLE FIABLE

Questions?

Call customer service Monday to Friday 8:30 am – 5:30 pm EST.

Appelez le service à la clientèle Lundi – Vendredi 8h30 – 17h30 (HNE)

Llame al servicio de atención al cliente. De lunes a viernes de 8:30 a.m. a 5:30 p.m.(hora estándar del este)

18MM34100REV1.0

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Des questions?

1.800.318.9373

2

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¿Tiene preguntas?

PRODUCT DETAILS AND NOTES

DÉTAILS ET NOTES DU PRODUIT/DETALLES DEL PRODUCTO Y NOTAS

Place of purchase/Lieu de l’achat/Lugar de compra:

Date of purchase/Date de l’achat/Fecha de compra:

Model #/No de modèle/Número de modelo:

Notes/Remarque/Notas:

3

18MM34100REV1.0

SAFETY

INFORMATION

INFORMATION

DE SÉCURITÉ

INFORMACIÓN DE

SEGURIDAD

Please read and understand this
entire manual before attempting
to assemble, operate or install the
product.

WARNING

• Some steps are more easily handled
with two adults.

CAUTION

• Before assembly and/or installation,
carefully unwrap all parts.

• Locate and set aside the hardware
kit before discarding packaging.

• Use care when assembling your
new product. Take your time and
follow assembly instructions closely.

Assurez-vous de lire et de comprendre
l’intégralité du présent manuel avant
de tenter d’assembler, d’utiliser ou
d’installer le produit.

AVERTISSEMENT

• Certaines étapes sont plus facilesà
effectuer avec l’aide.

MISE EN GARDE

• Avant l’assemblage et/ou
l’installation, vous devez déballer
minutieusement toutes les pièces.

• Localisez et mettez de côté le jeu
de quincaillerie avant de jeter
l’emballage.

• Soyez vigilant lorsque vous
assemblez le nouveau produit.
Prenez votre temps et suivez
attentivement ces instructions.

Lea y comprenda completamente
este manual antes de intentar
ensamblar, usar o instalar el
producto.

ADVERTENCIA

• Algunos de los pasos se pueden
realizar con mayor facilidad entre
dos adultos.

PRECAUCIÓN

• Antes del ensamblaje y/o
instalación, desenvuelva
cuidadosamente todas las piezas.

• Localice y separe el equipo de
accesorios antes de desechar el
embalaje.

• Tenga cuidado al ensamblar
el nuevo producto. Tómese su
tiempo y siga detenidamente las
instrucciones de ensamblaje.

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18MM34100REV1.0

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18MM34100REV1.0

MAXIMUM LOAD

9.1 kg / 20 lb

CHARGE MAXIMALE DE

9.1 kg / 20 lb

CARGA MÁXIMA

9.1 kg / 20 lb

MAXIMUM LOAD

13.6 kg / 30 lb

CHARGE MAXIMALE DE

13.6 kg / 30 lb

CARGA MÁXIMA

13.6 kg / 30 lb

MAXIMUM LOAD

34 kg / 75 lb

CHARGE MAXIMALE DE

34 kg / 75 lb

CARGA MÁXIMA

34 kg / 75 lb

MAXIMUM LOAD

6.8 kg / 15 lb

CHARGE MAXIMALE DE

6.8 kg / 15 lb

CARGA MÁXIMA

6.8 kg / 15 lb

For use with most at panel televisions weighing 34 kg / 75 lb or less. Usage with televisions or loads heavier
than the maximum weights specied may result in instability causing tip over resulting in death or serious injury.

ATTENTION

WARNING

Destiné à la plupart des téléviseurs à écran at panel pesant 34 kg / 75 lb ou moins. L’utilisation avec des
téléviseurs ou des charges dont le poids dépasse les valeurs spéciées peut entraîner l’instabilité et le
basculement pouvant provoquer la mort ou des blessures graves.

PRECAUCIÓN

Para usar con la mayoría de televisiones de at panel, con peso de 34 kg / 75 lb o inferior. Colocar televisores
o cargas mayores que los pesos máximos especicados puede generar inestabilidad y, en consecuencia,
desplomes que pueden causar la muerte o lesiones graves.

18MM34100REV1.0

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HARDWARE/QUINCAILLERIE/FERRETERÍA

AA EE

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PH-KDBZNC001

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PH-SCRBLK006

PH-BKTWHT003

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PH-SPNPCSPLB2 PH-KDPBRW001

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Ø4x15mm

PH-SCRBLK009

18MM34100REV1.0

ATTENTION: Follow instructions in the order they are given below. This will ensure that your product is properly
assembled.

ATTENTION : Suivre les instructions dans l’ordre donné ci-dessous. Cela vous assurera d’assembler
correctement le produit.

ATENCIÓN: Siga las instrucciones en el orden que se indica a continuación. Esto asegurará que su producto
se ensamble correctamente.

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READ BEFORE INSERT INSTALLATION

LIRE AVANT D’INSTALLER LE FOYER

LEA ANTES DE LA INSTALACIÓN DEL HOGAR

PLEASE READ ALL “ELECTRIC FIREPLACE
INSERT” INSTRUCTIONS PRIOR TO
INSTALLING ELECTRIC INSERT IN YOUR
COMPLETED FIREPLACE MANTEL.
INSTALL THE INSERT IN YOUR FIREPLACE
CLOSE TO ITS FINAL POSITION.

Lift insert carefully into the back of the
unit and center in the insert opening.
Do not drag insert as it may scratch
your unit.

MOVE YOUR COMPLETED UNIT ONLY
SHORT DISTANCES. MOVE COMPLETED
UNIT WITH GREAT CARE. IT TAKES TWO
PEOPLE TO MOVE COMPLETED UNIT
INTO ITS FINAL POSITION.

34

VEUILLEZ LIRE TOUTES LES
INSTRUCTIONS D’INSTALLATION DU
FOYER ÉLECTRIQUE ENCASTRABLE
AVANT D’INSTALLER LE FOYER DANS
LE MANTEAU, UNE FOIS CELUI-CI
ASSEMBLÉ. INSTALLEZ LE FOYER DANS
L’ESPACE PRÉVU, PRÈS DE SA POSITION
FINALE.

Soulevez doucement le foyer
encastrable pour le déposer par
l’arrière du manteau, dans le centre
de l’ouverture de celui-ci. Ne pas tirer
le foyer encastrable sur la base/âtre
car cela pourrait égratigner la base
du manteau.

NE DÉPLACEZ LE FOYER ENTIÈREMENT
MONTÉ QUE SUR DE COURTES
DISTANCES. DÉPLACEZ. L’UNITÉ MONTÉE
AVEC SOIN. IL FAUT DEUX PERSONNES
POUR DÉPLACER L’UNITÉ MONTÉE ET LA
METTRE EN PLACE.

LEA ATENTAMENTE TODAS LAS
INSTRUCCIONES DEL “HOGAR
ELÉCTRICO” ANTES DE SU INSTALACIÓN
EN LA CHIMENEA DECORATIVA.
UBIQUE EL HOGAR ELÉCTRICO EN LA
POSICIÓN DEFINITIVA DENTRO DE LA
CHIMENEA.

Levante el hogar cuidadosamente,
colóquelo en la parte posterior de la
unidad y céntrelo en la abertura de
la chimenea. No empuje el hogar
desde su Base dado que la unidad
se puede dañar.

MUEVA LA UNIDAD COMPLETA
SÓLO EN DISTANCIAS CORTAS
MUEVA LA UNIDAD COMPLETA CON
MUCHO CUIDADO. SE NECESITAN
DOS PERSONAS PARA DESPLAZAR
LA UNIDAD COMPLETA AL LUGAR
DEFINITIVO QUE VA A OCUPAR..

41

18MM34100REV1.0

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II

JJ

[x2]

[x2]

18MM34100REV1.0

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36

Wall Stud
Poteau Mural
Montante De
Madera

LL

[x1]

Warning: You must install the tip restraint hardware to help prevent any accidents or damage to the unit.

We strongly recommend attaching the tip restraint hardware to a wall stud and your unit. For all other wall
types, please visit your local hardware store to obtain the proper hardware.

Avertissement: Il est nécessaire d’installer les pièces d’arrimage anti basculement pour prévenir les
accidents ou les dommages à l’unité. « Nous vous recommandons fortement de xer le support avec
« Nous vous recommandons fortement de xer le support avec retenue anti-basculement à un poteau
mural et à votre unité. » En ce qui concerne tous les autres types de murs, veuillez visiter votre quincaillerie
pour obtenir les articles appropriés.

Advertencia: Debe instalar el Herraje contra Caídas para evitar accidentes o que se dañe la unidad.
«Recomendamos enfáticamente sujetar el extremo de la herramienta de retención a un perno de pared
y su unidad». Respecto de todos los demás tipos de pared, vaya a su ferretería local para obtener las
herramientas adecuadas.

43

18MM34100REV1.0

CARE /

MAINTENANCE

SOIN /

ENTRETIEN

CUIDADO /

MANTENIMIENTO

Care and Maintenance

• Use a soft, clean cloth that will not
scratch the surface when dusting.

• Use of furniture polish is not

necessary. Should you choose to
use polish, test rst in an
inconspicuous area.

• Using solvents of any kind on your
furniture may damage the nish.

• Never use water to clean your
furniture as it may cause damage
to the nish.

• Always use coasters under
beverage glasses and owerpots.

• Liquid spills should be removed
immediately, as it may damage the
furniture. Use a soft, clean cloth and
blot the spill gently. Avoid rubbing.

• Always use protective pads under
hot dishes and plates. Heat can
cause chemical changes that may
create spotting within the furniture.

Further advice about wood
furniture care

It is best to keep your furniture in
a climate-controlled environment.
Temperature and humidity changes
can cause fading, warping, shrinking
and splitting of wood. It is advised
to keep furniture away from direct
sunlight as sun may damage the
nish. Proper care and cleaning
at home will extend the life of your
purchase.

Soin / Entretien

• Lors de l’époussetage, utilisez
un chiffon doux et propre qui
n’égratigne pas la surface.

• Il n’est pas nécessaire d’utiliser
du poli à meuble. Si vous décidiez
d’utiliser du poli à meuble, veuillez
d’abord en faire l’essai dans un
endroit moins en évidence.

• L’utilisation de solvant de quelque
sorte sur votre ameublement peut
endommager le ni.

• Ne jamais utiliser d’eau pour
nettoyer votre ameublement car
cela peut endommager le ni.

• Utilisez toujours des dessous de
verre sous les verres/tasses des
breuvages et sous les pots à eur.

• Tout déversement de liquide
doit être enlevé immédiatement
car cela peut endommager
l’ameublement. Utilisez un chiffon
doux et propre et éponger
délicatement le déversement. Évitez
de frotter.

• Utilisez toujours des tampons
protecteurs sous les plats et les
assiettes chaudes. La chaleur
peut causer des changements
chimiques qui peuvent créer des
taches sur l’ameublement.

Conseils supplémentaires
pour l’entretien de meubles
en bois

Il est préférable de garder vos
meubles dans un environnement
climatisé. Les changements de
température et d’humidité peuvent
décolorer, déformer, rétracter et
fendiller le bois. Il est conseillé de
garder les meubles à l’abri de
la lumière directe du soleil car
cela pourrait endommager le ni.
L’entretien et le nettoyage appropriés
à domicile prolongeront la vie de
votre achat.

Cuidado / Mantenimiento

• Use un paño suave y limpio que no
raye la supercie cuando elimine el
polvo.

• El uso de cera para muebles no es
necesario. Si elige utilizar la cera,
realice primero una prueba en un
área discreta.

• Usar solventes de cualquier
clase en sus muebles puede dañar
el acabado.

• Nunca utilice agua para limpiar
sus muebles, ya que puede causar
daños en el acabado.

• Siempre utilice posavasos para
colocar los vasos de bebidas y las
macetas.

• Los derrames de líquidos se deben
de secar inmediatamente, ya que
pueden dañar el mueble. Use un
paño suave y limpio y seque el
derrame con cuidado. Evite frotar.

• Siempre utilice almohadillas
protectoras debajo de los platos
y vajillas calientes. El calor puede
causar cambios químicos los
cuales pueden crear manchas en
los muebles.

Consejos adicionales
sobre el cuidado de los
muebles de madera

Lo mejor es mantener sus muebles en
un ambiente con clima controlado.
Los cambios de temperatura y
humedad pueden hacer que la
madera se decolore, se combe,
se encoja y se parta. Se aconseja
mantener los muebles alejados
de la luz solar directa, ya que esta
puede dañar el acabado. El cuidado
y la limpieza adecuados en casa
extenderán la vida útil de su compra.

We hope you enjoy your purchase
for many years. Thank you for your
purchase!

18MM34100REV1.0

Nous espérons que vous apprécierez
votre achat pendant de nombreuses
années. Nous vous remercions pour
votre achat!

44

Esperamos que disfrute de su compra
durante muchos años. ¡Gracias por
su compra!

INSTALLED REPLACEMENT PARTS 18MM34100

PIÈCES DE REMPLACEMENT INSTALLÉES 18MM34100

PIEZAS DE REPUESTO INSTALADAS 18MM34100

PP

[x6]

PH-GLDBRW001

TT

[x4]

Barn Door Roller

RRQQ SS

[x8][x4] [x8]

Ø6.3x12mm

Ø15mmPH-PLTBLK001

PH-PLTBLK002

45

18MM34100REV1.0

GETTING STARTED

1. Remove the product identication sticker from the front of the insert.

Model / Modèle / Modelo: 18II332FGL-S

SN #: AB-12345-A

!

le service

Keep this number for service!

e numéro pour

Gardez c

a este número para servicio!

Manteg

Product Identication Sticker

2. Attach the Product Identication Sticker to the Manual below for future reference. This information is used for product
registration and also is necessary for customer service.

Attach Product Identication Sticker Here

3. Go to tsicustomerservice.com

for product warranty registration. If you are unable to complete registration save your proof of purchase for warranty
purposes.

PRODUCT SPECIFICATIONS

VOLTAGE 120V~, 60 Hz
AMPS 12.5 Amps
WATTS 1500 Watts

B080

46

IMPORTANT INSTRUCTIONS

When using electrical appliances, basic precautions should always be followed to
reduce the risk of re, electrical shock, and injury to persons including the following:

1. Read all instructions before using this appliance.

2.

DANGER – High temperatures may be generated under certain abnormal
conditions. Do not partially or fully cover or obstruct the front of this heater.
WARNING: In order to avoid overheating, do not cover the heater.

3. CAUTION: Never leave the heater operating unattended. Extreme caution is

necessary if unsupervised children or invalids are nearby.

4. The appliance is not to be used by children or persons with reduced physical,
sensory or mental capabilities, or lack of experience and knowledge, unless they
have been given supervision or instruction.

5. Always unplug this appliance when not in use.

6. Do not operate any heater with a damaged cord or plug or after the appliance
malfunctions, or if it has been dropped or damaged in any manner.

7. If the supply cord is damaged, it must be replaced by the manufacturer, its
service agent or similarly qualied persons in order to avoid a hazard.

8. Do not use outdoors.

9. This heater is not intended for use in bathrooms, laundry areas and similar indoor
locations. Never locate this appliance where it may fall into a bathtub or other
water container.

10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners or

the like. Arrange cord away from trafc areas and where it will not be tripped
over.

11.

To disconnect this appliance, turn controls to the off position, then remove plug
from outlet.

12. This product is equipped with a polarized plug (one blade is wider than

the other blade). To reduce the risk of electrical shock, this plug will t into
a polarized outlet only one way. This is a safety feature. Avoid the use of an
extension cord because of the risk of overheating the cord and the risk of re.
Extension cords are for temporary use only. If an extension cord must be used,
it must be UL/CSA certied, rated at 15A (1875W),125V maximum with14AWG
minimum and constructed of two current carrying conductors with ground. A
heavy duty extension cord with the shortest length possible for the connection
is recommended and must not be longer than 50 ft. (15.2m ). Do not coil or
cover the extension cord. Caution: To prevent electric shock, match wide blade
of plug to wide slot and fully insert.

47

B080

This appliance, when installed, must be electrically grounded in accordance

13.
with local codes or, in the absence of local codes, with the current CSA C22.1
Canadian Electrical Code or for U.S.A. installations, follow local codes and the
National Electrical Code, ANSI/NFPA NO.70.

14.

Do not insert or allow foreign objects to enter any ventilation or exhaust opening
as this may cause an electric shock or re, or damage the appliance.

15. To prevent a possible re, do not block air intakes or exhaust in any manner. Do
not use on soft surfaces, like a bed, where opening may become blocked.

16. This appliance has hot and arcing or sparking parts inside. Do not use it in areas
where gasoline, paint or ammable liquids are used or stored. This replace
should not be used as a drying rack for clothing. Christmas stockings or
decorations should not be hung in the area of it.

17. Use this appliance only as described in the manual. Any other use not
recommended by the manufacturer may cause re, electric shock or injury to
persons.

18. This heater may include a visual alarm to warn that parts of the heater are
getting excessively hot. If the alarm ashes immediately turn the heater off
and inspect for any objects on or adjacent to the heater that may cause high
temperatures. DO NOT OPERATE THE HEATER WITH THE ALARM FLASHING!

B080

SAVE THESE INSTRUCTIONS

48

OPERATION INSTRUCTIONS

Control Panel

The heater can be operated by either the remote control or the control panel.

49

B080

FUNCTION

ICON

DESCRIPTION

POWER

FLAME

HEATER

The power button supplies power
to all of the replace functions. The
power button will put the insert in
a standby mode. This will turn off all
functions at once, but will hold the
settings in the memory. By pressing
the Power button again, the unit will
turn on with the retained settings.

With the power on, press and hold
the Power button on the control
panel for 10 seconds to disable or
re-enable the heater function. Once
disabled or re-enabled, the ember
bed lights will ash multiple times.

Before the heater powers off, the fan
will continue to run for a period of
time to cool down the internal parts.

There are 5 brightness levels that can
be selected.

Settings F5 - F1 decrease in
brightness

The replace contains three infrared
quartz heating elements.

The thermostat setting range is 62°F

- 82°F (17°C - 27°C) or continuously
ON. To set ame effect so that it works
without heat, press the heater button
until the display shows “00”.

The thermostat is adjustable by 2°F
or 1°C increments.

The up and down buttons “ ”
on the remote will increase /
decrease temperature setting.

To change between °F and °C, press
and hold the HEATER button on the
control panel for 3 seconds.

TIMER Pressing the timer button will

B080

50

cycle through the timer settings:
30 minutes, 1 Hour, 2H, 3H, 4H, 5H,
6H, 7H, 8H, 9H and OFF (00).

SAFER SENSOR™

This product is equipped with a
Safer Sensor™; an advanced safety
device that helps prevent heaters
from being accidently covered or
blocked causing a potentially unsafe
condition.

The SAFER SENSOR detects if an
object is too close to the front of
the heater potentially obstructing
the air outlet. If blocked, the control
panel will ash“ ”icon and the
heater will be turned off. Once the
object has been moved and after
user presses the power button, “ ”
will disappear and the unit will be
back on the previous setting with the
heat on.

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B080

TROUBLESHOOTING

PROBLEM ROOT CAUSE CORRECTIVE ACTION

Display shows “ ”

Display shows “ ”

Display shows “ ”

Display shows “ ” The heater air outlet is blocked. Verify there is a 3 foot clear space in

Heater does not
blow warm air.

The thermostat sensor
is broken or disconnected.

The thermostat sensor
is broken.

Manual Reset overheat protection
has triggered.

Cool down cycle

Unplug the replace, remove the
back panel of the replace and
check that the thermostat is plugged
into the main circuit board. If this
does not solve the problem, contact
customer service for a replacement
thermostat sensor.

Contact customer service for a
replacement thermostat sensor.

Inspect the heater and check
that the air inlets and outlets are
not blocked as this may cause
overheating. Unplug the heater for
30 minutes and allow it to cool down.
Re-plug and operate, but monitor the
heater for signs of overheating. If the
problem persists, discontinue use of
the heater and contact customer
service.

front of the heater air outlet.

Normal operation. Heater will
continue to run for several minutes
before shutting down. Times will vary
based on temperatures. During this
time cool air will blow.

No power, logs do not glow. No power to the unit

Flame effect turned offLogs glow, but no ame effect.

Heater does not blow warm air.

B080

Thermostat setting is preventing
heater from turning on.

52

Check that unit is plugged into a
standard 120V outlet. Press power
button several times, make sure power
is set at “ON” position.

Press ame button several times.

Adjust the temperature settings
to ensure that the thermostat is
set higher than the current room
temperature.

Remote control is not working.

Poor signal Operate remote transmitter at a slow

measured pace. Press the remote
control buttons with an even motion
and gentle pressure. Repeatedly
pressing buttons in rapid succession
may cause the transmitter to
malfunction.

Remote control is not working.

Flame effect works, but heater
function does not and the ember
bed ashes when the heater button
is pressed.

Remote control is not working.

Distance

The heater is disabled.

No batteries

Operate the remote at a distance
less than 20 feet from the front of the
appliance; point the remote
at the control panel.

With the power on, press and hold
the POWER button on the control
panel for 10 seconds. Once re­enabled the ember bed lights will
ash multiple times.

Change the remote batteries.

CARE AND MAINTENANCE

• The motors used on the fan and the ame generator assembly are pre-lubricated for extended bearing life and

require no further lubrication. However, we recommend periodic cleaning/vacuuming of the fan/heater.

• Clean the trim using a soft cloth, slightly dampened with citrus oil based product and buff with a clean soft cloth.

DO NOT use brass polish or household cleaners as these products will damage the metal trim. Citrus oil based
products can be obtained at supermarkets or hardware stores.

• Make sure the unit is turned OFF and unplugged before cleaning the heater or replace.

53

B080

REPLACEMENT PARTS

AA

[x1]

Remote Control

P115

DD

[x1]

Flame Circuit Board

Y15-C73-P40

GG

[x1]

Emberbed with Log

Y15-S145-P02B01

JJ

[x1]

BB

[x1]

Flame Generator Drive Motor

P10-6-Q

EE

[x1]

Thermostat Sensor

INS-NTC

HH

[x1]

Front Panel With Frame

Y15-S145-P27

CC

[x1]

Heater/Blower Assembly

Y15-C72-P01

FF

[x1]

Emberbed Circuit Board

Y15-S145-P44E

II

[x1]

Control Panel Circuit Board

Y16-C86-P32S

Main Circuit Board

Y15-C70-P15

B080

54

FCC/IC INFORMATION

Warning: Changes or modications to this unit not expressly approved by the party responsible for compliance could
void user’s authority to operate the equipment.

NOTE: This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause undesired operation.
This Class B digital apparatus complies with Canadian ICES-003.

BATTERY REPLACEMENT

1. The battery compartment is located on the back end of the remote control.

2. Press and slide the battery door open and remove the old battery.

3. Insert 2 AAA batteries, checking that the + and - sides of the battery match inside the battery compartment.

4. Replace the battery compartment door.

NOTE: Battery disposal
Please always dispose of batteries
at a suitable recycling point.

AAA 1.5V

AAA 1.5V

CAUTION:

• For best results, use 2pcs AAA alkaline batteries.

• Install only new batteries of the same type in your product.

• Failure to insert batteries in the correct polarity, as indicated in the battery compartment, may shorten the life of the
batteries or cause batteries to leak.

• Do not mix old and new batteries.

• Do not mix Alkaline, Standard (Carbon-Zinc) or Rechargeable (Nickel Cadmium) or (Nickel Metal Hydride) batteries.

• Danger of explosion if battery is incorrectly replaced.

• Do not ingest batteries.

• Batteries should be recycled or disposed of as per state and local guidelines.

DISPOSAL OF USED BATTERIES

Battery may contain hazardous substances which could endanger the environment and human health. Used batteries
shall not be treated as municipal waste, but left at the appropriate collection point for recycling. For more information
about collection and recycling of used batteries, please contact your local municipality or waste disposal service.

55

B080

1-YEAR LIMITED WARRANTY

The manufacturer warrants that your new Electric Fireplace is free from manufacturing and material defects for a
period of one year from date of purchase, subject to the following conditions and limitations.

1. Install and operate this appliance in accordance with the installation and operating instructions furnished with the

product at all times. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullify
this warranty.

2. This warranty is non-transferable, and is made to the original owner, provided that the purchase was made through

an authorized supplier of the product.

3. The warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship,

provided that such part(s) have been subjected to normal conditions of use and service, after said defect is
conrmed by the manufacturer’s inspection.

4. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the

wholesale price of the defective part(s).

5. Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s),

repair, replacement, or otherwise of same, will not be covered by this warranty, nor shall the manufacturer assume
responsibility for same.

6. The owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or

damage arising out of the use, or inability to use the product, except as provided by law.

7. All other warranties – expressed or implied –with respect to the product, its components and accessories, or any

obligations/liabilities on the part of the manufacturer are hereby expressly excluded.

8. The manufacturer neither assumes, nor authorizes any third party to assume on its behalf, any other liabilities with

respect to the sale of the product.

9. The warranties as outlined within this document do not apply to non accessories used in conjunction with the

installation of this product.

10. This warranty gives you specic legal rights, and you may also have other rights which vary from state to state.

This warranty is void if:

a. The replace is subjected to prolonged periods of dampness or condensation.

b. Any unauthorized alteration, willful abuse, accident, or misuse of the product.

c. You do not have the original receipt of purchase.

B080

56

CUSTOMER SERVICE

tsicustomerservice.com

For Customer Service

Call 1-800-318-9373
Questions?

Our Consumer Service department is available Monday – Friday 8:30 am – 5:30 pm EST.
We can help you with assembly and if necessary, replace damaged/missing parts.

IMPORTANT:

Before contacting Customer Service, please have this information available:

• Serial Number

• Model Number

• Sales Receipt or Proof of Purchase

Manufactured and distributed by Twin-Star International, Inc., under license from Duraame, Inc.
duraame, the ame symbol and logo are registered trademarks of Duraame, Inc.

Fabriqué et distribué par Twin-Star International, Inc., s’effectue sous licence.
duraame et le logo de amme de duraame sont des marques déposées de Duraame, Inc.

Elaborado y distribuido por Twin-Star International, Inc., utilizada con licencia.
El duraame y la insignia de la llama del duraame son marcas registradas de Duraame, Inc.

1-800-318-9373

tsicustomerservice.com

© 2019, Twin-Star International, Inc. Delray Beach, FL 33445

Made in Vietnam

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B080