Duraflame 18II332FGL, 18WM5779 User Manual
MODEL: 18WM5779/ 18II332FGL
For Customer Service:
tsicustomerservice.com
(+1) 888-674-7517
8:30 a.m.-5:30 p.m., EST, Monday-Friday
Go to tsicustomerservice.com for product warranty registration
OPERATING INSTRUCTIONS
Control Panel
Display
OPERATING INSTRUCTIONS
Remote
PRODUCT SPECIFICATIONS
IMPORTANT INSTRUCTIONS
When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electrical shock, and injury to persons including the following:
1. Read all instructions before using this appliance.
2. DANGER – High temperatures may be generated under certain abnormal
conditions. Do not partially or fully cover or obstruct the front of this heater.
WARNING: In order to avoid overheating, do not cover the heater.
3. CAUTION: Never leave the heater operating unattended. Extreme caution is
necessary if unsupervised children or invalids are nearby.
4. The appliance is not to be used by children or persons with reduced physical,
sensory or mental capabilities, or lack of experience and knowledge, unless
they have been given supervision or instruction.
5. Always unplug this appliance when not in use.
6. Do not operate any heater with a damaged cord or plug or after the appliance
malfunctions, or if it has been dropped or damaged in any manner.
7. If the supply cord is damaged, it must be replaced by the manufacturer, its
service agent or similarly qualied persons in order to avoid a hazard.
8. Do not use outdoors.
9. This heater is not intended for use in bathrooms, laundry areas and similar
indoor locations. Never locate this appliance where it may fall into a bathtub or
other water container.
10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners,
or similar coverings. Do not route cord under furniture or appliances. Arrange
cord away from trafc area and where it will not be tripped over.
11. To disconnect this appliance, turn controls to the off position, then remove
plug from outlet.
12. Do not insert or allow foreign objects to enter any ventilation or exhaust
opening as this may cause an electric shock or re, or damage the
appliance.
13. This appliance, when installed, must be electrically grounded in
accordance with local codes or, in the absence of local codes, with
the current CSA C22.1 Canadian Electrical Code or for U.S.A.
installations, follow local codes and the National Electrical Code,
ANSI/NFPA NO.70.
14. Do not insert or allow foreign objects to enter any ventilation or exhaust
opening as this may cause an electric shock or re, or damage the
appliance.
15. To prevent a possible re, do not block air intakes or exhaust in any
manner. Do not use on soft surfaces, like a bed, where opening may
become blocked.
16. This appliance has hot and arcing or sparking parts inside. Do not use it
in areas where gasoline, paint or ammable liquids are used or stored.
This stove should not be used as a drying rack for clothing. Christmas
stockings or decorations should not be hung in the area of it.
17. Use this appliance only as described in the manual. Any other use not
recommended by the manufacturer may cause re, electric shock or
injury to persons.
18. This product is equipped with a polarized plug (one blade is wider than
the other blade). To reduce the risk of electrical shock, this plug will t into
a polarized outlet only one way. This is a safety feature. Avoid the use of
an extension cord because of the risk of overheating the cord and the risk
of re. Extension cords are for temporary use only. If an extension cord
must be used, it must be UL/CSA certied, rated at 15A (1875W),125V
maximum with14AWG minimum and constructed of two current carrying
conductors with ground. A heavy duty extension cord with the shortest
length possible for the connection is recommended and must not be longer
than 50 ft. (15.2m ). Do not coil or cover the extension cord. Caution:
To prevent electric shock, match wide blade of plug to wide slot and fully
insert.
-- POWER
1. The power button supplies power to all of the replace functions. The power button
will put the insert in a standby mode. This will turn off all functions at once, but will
hold the settings in the memory. By pressing the Power button again, the unit will
turn on with the retained settings.
2. With the power on, press and hold the Power button on the control panel for 10
seconds to disable or re-enable the heater function. Once disabled or re-enabled,
the candle lights will ash multiple times.
3. Before the heater powers off, the fan will continue to run for a period of time to cool
down the internal parts.
-- FLAME
1. There are 5 brightness levels that can be selected.
2. Settings F5 - F1 decrease in brightness
-- HEATER
1.The replace contains three infrared quartz heating elements.
2.The thermostat setting range is 62°F - 82°F (17°C - 27°C) or continuously ON. Set the
heater to (00) to use the ame effects without the heat.
3.The thermostat is adjustable by 2°F or 1°C increments.
4.The up and down buttons “ ” on the remote will increase / decrease temperature
setting.
5. To change between °F and °C, press and hold the HEATER button on the control
panel for 3 seconds.
--TIMER
Pressing the timer button will cycle through the timer
settings: 30 minutes, 1 Hour, 2H, 3H, 4H, 5H, 6H, 7H, 8H, 9H and off (00).
Manufactured and distributed by Twin-Star
International, Inc., under license from Duraflame,
Inc. duraflame, the flame symbol and logo are
registered trademarks of Duraflame, Inc.
VOLTAGE
120 VAC, 60 Hz
AMPS 12.5 Amps
WATTS 1500 Watts
Note: When rst running the heater there may
be an odor. This is normal as the heater has a
surface coating on the internal parts. For the
rst several hours of operation, the coating
reacts with the internal parts to permanently
protect them. The odor is safe; if you are
sensitive to the odor, it is recommended
to run the heater in a well-ventilated area until
the odor dissipates.
Warning: This is an unvented, electric appliance.
DO NOT attempt to burn wood or manufactured
relogs in or on this appliance or grate.
© 2019, Twin-Star International,Inc.
Delray Beach, FL 33445
Battery Replacement
Note:
Battery disposal
Please always dispose of batteries
at a suitable recycling point.
AAA 1.5V
AAA 1.5V
1. The battery compartment is located on the back end of the remote
control.
2. Press and slide the battery door open and remove the old battery.
3. Insert 2 AAA batteries, checking that the + and - sides of the battery
match inside the battery compartment.
4. Replace the battery compartment door.
Caution:
• For best results, use 2pcs AAA alkaline batteries.
• Install only new batteries of the same type in your product.
• Failure to insert batteries in the correct polarity, as indicated in the
battery compartment, may shorten the life of the batteries or cause
batteries to leak.
• Do not mix old and new batteries.
• Do not mix Alkaline, Standard (Carbon-Zinc) or Rechargeable (Nickel
Cadmium) or (Nickel Metal Hydride) batteries.
• Danger of explosion if battery is incorrectly replaced.
• Do not ingest batteries.
• Batteries should be recycled or disposed of as per state and local
guidelines.
DISPOSAL OF USED BATTERIES
Battery may contain hazardous substances which could endanger the
environment and human health. Used batteries shall not be treated as
municipal waste, but left at the appropriate collection point for recycling.
For more information about collection and recycling of used batteries,
please contact your local municipality or waste disposal service.
1-YEAR LIMITED WARRANTY
The manufacturer warrants that your new Electric Fireplace is free from manufacturing and material defects for a period of one year from date of purchase, subject
to the following conditions and limitations.
1. Install and operate this Electric Fireplace in accordance with the installation and operating instructions furnished with the product at all times. Any unauthorized
repair, alteration, willful abuse, accident, or misuse of the product shall nullify this warranty.
2. This warranty is non-transferable, and is made to the original owner, provided that the purchase was made through an authorized supplier of the product.
3. The warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship, provided that such part(s) have been subjected
to normal conditions of use and service, after said defect is conrmed by the manufacturer’s inspection.
4. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of the defective part(s).
5. Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s), repair, replacement, or otherwise of same, will
not be covered by this warranty, nor shall the manufacturer assume responsibility for same.
6. The owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or damage arising out of the use, or inability to use
the product, except as provided by law.
7. All other warranties – expressed or implied –with respect to the product, its components and accessories, or any obligations/liabilities on the part of the manufacturer are hereby expressly excluded.
8. The manufacturer neither assumes, nor authorizes any third party to assume on its behalf, any other liabilities with respect to the sale of the product.
9. The warranties as outlined within this document do not apply to non accessories used in conjunction with the installation of this product.
10.This warranty gives you specic legal rights, and you may also have other rights which vary from state to state.
This warranty is void if:
a. The replace is subjected to prolonged periods of dampness or condensation.
b. Any unauthorized alteration, willful abuse, accident, or misuse of the product.
c. You do not have the original receipt of purchase.
IF WARRANTY SERVICE IS NEEDED
Contact the manufacturer by calling customer service department at 1-888-674-7517, 7 days a week 24 hours a day
at our toll-free help line. Our Consumer Service department is available Monday – Friday 8:30 am – 5:30 pm EST.
Make sure you have your warranty, your sales receipt, location of purchase and the model/serial number of
your product.
SAVE THESE
INSTRUCTIONS
B068
TROUBLESHOOTING GUIDE
Problem Root Cause Corrective Action
Unplug the replace, remove the back panel of the replace and check that
the thermostat is plugged into the main circuit board. If this does not solve
the problem, contact customer service for a replacement thermostat sensor.
Contact customer service for a replacement thermostat sensor.
Inspect the heater and check that the air inlets and outlets are not blocked as
this may cause overheating. Unplug the heater for 30 minutes and allow it to
cool down. Replug and operate, but monitor the heater for signs of overheating. If the problem persists, discontinue use of the heater and contact
customer service.
Normal operation. Heater will continue to run for several minutes before
shutting down. Times will vary based on temperatures. During this time
cool air will blow.
Check that unit is plugged into a standard 120V outlet. Press power button
several times, make sure power is set at “ON” position.
Adjust the temperature settings to ensure that the thermostat is set higher
than the current room temperature.
Display shows “ ”
Display shows “ ”
Display shows “ ”
Heater does not blow
warm air.
No power, logs do not
glow.
Logs glow, but no
ame eect.
Heater does not blow
warm air.
e thermostat sensor is
broken or disconnected.
e thermostat sensor is
broken.
Manual Reset overheat
protection has triggered.
Cool down cycle.
No power to the unit
Flame eect turned o Press ame button several times.
ermostat setting is
preventing heater from
turning on.
Replacement Parts
AA
[x1]
Remote Control
P115
DD
[x1]
Flame Circuit Board
Y15-C73-P40
BB
[x1]
Flame Generator Drive Motor
P10-6-Q
EE
[x1]
ermostat Sensor
INS-NTC
CC
[x1]
Heater/Blower Assembly
Y15-C72-P01
FF
[x1]
Emberbed Circuit Board
Y15-S145-P44E
Flame eect works, but
heater function does not
and the emberbed ashes
when the heater button is
e heater is disabled.
With the power on, press and hold the POWER button on the control panel
for 10 seconds. Once re-enabled the emberbed lights will ash multiple
times.
pressed.
No batteries Change the remote batteries.
Operate remote transmitter at a slow measured pace.
Remote control is not
working.
Poor Signal
Distance
Press the remote control buttons with an even motion and gentle pressure.
Repeatedly pressing buttons in rapid succession may cause the transmitter to
malfunction.
Operate the remote at a distance less than 20 feet from the front of the
appliance; point the remote at the control panel.
FCC/IC INFORMATION
Warning: Changes or modications to this unit not expressly approved by the party responsible for compliance could void user’s authority to operate the
equipment.
NOTE: This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures.
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
GG
[x1]
Emberbed with Log
Y19-S145-P02B05
JJ
[x1]
Main Circuit Board
Y15-C70-P15
HH
[x1]
Front Panel With Frame
Y15-S145-P27
II
[x1]
Control Panel Circuit Board
Y16-C86-P32
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
This Class B digital apparatus complies with Canadian ICES-003.
CARE AND MAINTENANCE
• Clean the trim using a so cloth, slightly dampened with citrus oil based product and bu with a clean so cloth.
• DO NOT use brass polish or household cleaners as these products will damage the metal trim. Citrus oil based products can
be obtained at supermarkets or hardware stores.
• WARNING: Electrical outlet wiring must comply with local building codes and other applicable regulations to reduce the
risk of re, electrical shock and injury to persons.
• Warning: Disconnect power before attempting any maintenance or cleaning to reduce the risk of re, electrical shock or
personal injury.
B068
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