MODELS :
18II210GRA, 23II210GRA
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Distributed by • Distribuido por • Distribué par • Twin-Star International, Inc; Delray Beach, FL 33445
Made in China • Printed in China • Fabricado en China • Impreso en China • Fabriqué en China • Imprimé en Chine
Warning: This is an unvented, electric appliance.
DO NOT attempt to burn wood or manufactured
relogs in or on this appliance or grate.
Advertencia: Este es un aparato eléctrico sin
ventilación. NO intente quemar leños fabricados ni
madera dentro o sobre este aparato o su parrilla.
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Avertissement : Il s’agit d’un appareil électrique
non ventilé. NE PAS tenter de faire brûler du bois
ou des bûches fabriquées dans l’appareil ou sur
la grille.
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GETTING STARTED
1. Remove the product identication sticker from the front of the insert.
Model / Modèle / Modelo: 23II210GRA
SN #: 23II210-0512-S00001
Keep this number for service!
Gardez ce numéro pour le service!
Mantega este número para servicio!
Product Identication Sticker
2. Attach the Product Identication Sticker to the Manual below for future reference. is information is
used for product registration and also is necessary for customer service.
Attach Product Identication Sticker Here
3. Go to www.tsicustomerservice.com for product warranty registration. If you are unable to complete
registration save your proof of purchase for warranty purposes.
PRODUCT SPECIFICATIONS
VOLTAGE 120VAC, 60 Hz
AMPS 12.5Amps
WATT S 1500 Watts
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IMPORTANT INSTRUCTIONS
When using electrical appliances, basic precautions should always be followed to reduce the risk of re, electrical shock, and injury to
persons including the following:
1. Read all instructions before using this appliance.
2. is appliance is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving
this appliance. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 3 feet (0.9 m)
from the front of this appliance and keep away from the sides and the rear. WARNING: In order to avoid overheating,
do not cover the heater.
3. CAUTION: Never leave the heater operating unattended. Extreme caution is necessary if unsupervised children or invalids are
nearby.
4. e appliance is not to be used by children or persons with reduced physical, sensory or mental capabilities, or lack of experience
and knowledge, unless they have been given supervision or instruction.
5. Always unplug this appliance when not in use.
6. Do not operate any heater with a damaged cord or plug or aer the appliance malfunctions, or if it has been dropped or damaged
in any manner.
7. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualied persons in order to
avoid a hazard.
8. Do not use outdoors.
9. is heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate this appliance where it
may fall into a bathtub or other water container.
10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners or the like. Arrange cord away from trac areas and
where it will not be tripped over.
11. To disconnect this appliance, turn controls to the o position, then remove plug from outlet.
12. Connect to properly grounded outlets only. is heater is for use on 120 volts. e cord has a plug as shown at A in Fig.1 Do not
use a 2 prong adapters. Never use with an extension cord or relocatable power tap (power strip).
B
A
13. is appliance, when installed, must be electrically grounded in accordance with local codes or, in the absence of local codes, with
the current CSA C22.1 Canadian Electrical Code or for U.S.A. installations, follow local codes and the National Electrical Code,
ANSI/NFPA NO.70.
14. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or re, or
damage the appliance.
15. To prevent a possible re, do not block air intakes or exhaust in any manner. Do not use on so surfaces, like a bed, where opening
may become blocked.
16. is appliance has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint or ammable liquids are
used or stored. is replace should not be used as a drying rack for clothing. Christmas stockings or decorations should not be
hung in the area of it.
17. Use this appliance only as described in the manual. Any other use not recommended by the manufacturer may cause re, electric
shock or injury to persons.
SAVE THESE INSTRUCTIONS
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OPERATION INSTRUCTIONS
Control
Panel
°
°CF
Indicators
When a function is changed from the control panel or remote there will be a corresponding indicator. e
indicator shows the function changed and the level selected. When the function is turned o, the
corresponding indicator will ash several times then fade o.
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OPERATION INSTRUCTIONS
FUNCTION
FLAME ere are 6 brightness levels that can be selected.
HEATER
ICON DESCRIPTION
Settings 6 - 2 decrease in brightness
Setting 1 has no blue glow and is full brightness
e replace contains a fan forced infrared heating elements.
e thermostat setting range is 62°F - 82°F or 17°C - 27°C or
continously ON.
e button on the remote only turns the heater on/o to the
thermostat setting selected with the control panel.
To change between °F and °C press and hold the HEATER
button on the control panel for 10 seconds.
TIMER
Pressing the timer button will cycle through the timer
settings; 30 minutes, 1 Hour, 2H, 3H, 4H, 5H, 6H, 7H, 8H,
9H and o.
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TROUBLESHOOTING
Problem Root Cause Corrective Action
Unplug the replace, remove the back panel of the replace and check that
the thermostat is plugged into the main circuit board. If this does not solve
the problem contact customer service for a replacement thermostat sensor.
Contact customer service for a replacement thermostat sensor.
Inspect the heater and check that the air inlets and outlets are not blocked
as this may cause overheating. Unplug the heater for 5 minutes and allow it
to cool down. Replug and operate, monitor the heater for signs of overheating, if the problem persist discontinue use of the heater and contact
customer service.
Check that unit is plugged into a standard 120V outlet. Press power button
several times, make sure power is set at “ON”position.
Display shows “E1”
Display shows “E2”
Display shows “E3”
No power, logs do not
glow.
Logs glow, but no
ame eect.
e thermostat sensor is
broken or disconnected.
e thermostat sensor is
broken.
Manual Reset overheat
protection has triggered.
No power to the unit
Flame eect turned o. Press ame button several times.
Unit continues to run
aer reaching set
temperature/or
powering o.
Power cord gets warm Normal operation.
Heater does not blow
warm air.
Flame eect works but
heater function does
not and the emberbed
ashes when the heater
button is pressed.
Remote Control is not
working.
Cool down cycle
ermostat setting is
preventing heater from
turning on.
e heater is disabled.
No batteries or poor signal.
Normal operation, will continue to run for less than a minute before shutting down. Times will vary based on heat time. UNIT WILL BLOW COOL
AIR.
Check your heater cord and plug connections. Faulty wall outlet
connections or loose plugs can cause the outlet or plug to overheat. Be
sure the plug ts tight in the outlet. Heaters draw more current than small
appliances, overheating of the outlet may occur even if it has not occurred
with the use of other appliances. During use check frequently to determine
if your plug outlet or faceplate is HOT! If so, discontinue use of the heater
and have a qualied electrician check and/or replace the faulty outlet(s).
Adjust the temperature settings to ensure that the thermostat is set higher
than the current room temperature.
With the power on press and hold the POWER button on the control panel
for 10 second. Once re-enabled the emberbed lights will ash multiple
times.
Change the remote batteries.
Operate remote transmitter at a slow measured pace. Press the remote
control buttons with an even motion and gentle pressure. Repeatedly
pressing buttons in rapid succession may cause the transmitter to
malfunction.
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EXPLODED VIEW
Part Part Name
1 Emberbed with Log
2 Emberbed Circuit Board
3 Front Projection Screen
4 Flame Generator Drive Motor
5 Flame Generator/ Spinner
6 Blue Flame Circuit Board
7 Flame Circuit Board
8 LCD back display
9 Main circuit board
10 Blower assembly
11 Control panel circuit board
12 Control panel buttons
13 Remote Control
Note, the scale and size of your parts may be dierent depending on your exact model.
CARE AND MAINTENANCE
• e motors used on the fan and the ame generator assembly are pre-lubricated for extended bearing life and require no
further lubrication. However, we recommend periodic cleaning/vacuuming of the fan/heater.
• Make sure the unit is turned OFF and unplugged before cleaning the heater or replace.
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FCC/IC INFORMATION
NOTE: is equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part
15 of the FCC Rules. ese limits are designed to provide reasonable protection against harmful interference in a
residential installation. is equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio or television reception, which can be
determined by turning the equipment o and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
is device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) is device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired
operation.
Modications not approved by the party responsible for compliance could void user’s authority to operate the
equipment.
is Class B digital apparatus complies with Canadian ICES-003.
BATTERY REPLACEMENT
NOTE: Do not mix old and new batteries.
Do not mix alkaine, standard (carbon zinc), or rechargable (nicad, nimh, etc.) batteries.
Note:
Battery disposal
Please always dispose of batteries
at a suitable recycling point.
AAA 1.5V
AAA 1.5V
Caution: Do not ingest batteries.
1. Non-rechargeable batteries are not to be recharged.
2. Batteries are to be inserted with the correct polarity.
3. Exhausted batteries are to be removed from the product.
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1-YEAR LIMITED WARRANTY
e manufacturer warrants that your new Electric Fireplace is free from manufacturing and material defects for a period
of one year from date of puchase, subject to the following conditions and limitations.
1. Install and operate this appliance in accordance with the installation and operating instructions furnished with the
product at all times. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullify
this warranty.
2. is warranty is non-transferable, and is made to the original owner, provided that the purchase was made through
an authorized supplier of the product.
3. e warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship,
provided that such part(s) have been subjected to normal conditions of use and service, aer said defect is conrmed
by the manufacturer’s inspection.
4. e manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding
the wholesale price of the defective part(s).
5. Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s),
repair, replacement, or othe wise of same, will not be covered by this warranty, nor shall the manufacturer assume
responsibility for same.
6. e owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or
damage arising out of the use, or inability to use the product,except as provided by law.
7. All other warranties – expressed or implied –with respect to the product, its components and accessories, or any
obligations/liabilities on the part of the manufacturer are hereby expressly excluded.
8. e manufacturer neither assumes, nor authorizes any third party to assume on its behalf, any other liabilities with
respect to the sale of the product.
9. e warranties as outlined within this document do not apply to non accessories used in conjunction with the
installation of this product.
10.is warranty gives you specic legal rights, and you may also have other rights which vary from state to state.
is warranty is void if:
a. e replace is subjected to prolonged periods of dampness or condensation.
b. Any unauthorized alteration, willful abuse, accident, or misuse of the product.
c. You do not have the original receipt of purchase.
CUSTOMER SERVICE
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For Customer Service Call 1-800-318-9373
Questions? Our experts are standing by assist you at our Toll-Free help line, we can help you with assembly,
and, if necessary replace damaged/missing parts. Assistance is available 7 days a week/24 hours a day/365 days per year.
IMPORTANT:
Before contacting Customer Service please have this information available:
• Serial Number
• Model Number
• Sales Receipt or Proof of Purchase
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