Page 1
PRO Q Installation and User’s
Manual
PRO Q
with generation 2 drive trays
Installation and User’s Manual
Designed for Video Editing and Content Creation Professionals
1. Introduction .............................................................................................................................. 3
Table of Content
1.1. Safety Considerations ...................................................................................................... 4
1.1.1. SAFETY CONSIDERATIONS .................................................................................. 4
1.1.2. CONSIDÉRATIONS DE SÉCURITÉ ........................................................................ 5
1.1.3. SAFTY BERÜCKSICHTIGUNGEN .......................................................................... 6
1.1.4. CONSIDERACIONES DE SEGURIDAD.................................................................. 7
1.2. System Requirements ...................................................................................................... 8
1.3. Technical Support ............................................................................................................ 8
2. Getting Started ........................................................................................................................ 9
2.1. Packaging ......................................................................................................................... 9
2.2. Check List ......................................................................................................................... 9
3. Overview ................................................................................................................................ 10
3.1. Removing the Disk Retainer .......................................................................................... 10
3.2. Disk Enclosure & Disk Module ....................................................................................... 10
3.3. Front, back and adapters ............................................................................................... 11
4. Installation ............................................................................................................................. 12
4.1. Disk Module Installation ................................................................................................. 12
4.2. Host Bus Extender Card (desktop) ................................................................................ 13
4.2.1. Switch Settings (HBE usage only) ......................................................................... 14
4.2.2. HBE Card Installation ............................................................................................. 15
4.2.3. HBE Cable Connection .......................................................................................... 16
4.2.4. Mac Connection ..................................................................................................... 16
4.2.5. Windows PC Connection ....................................................................................... 17
4.3. ExpressCard Adapter (laptop) ........................................................................................ 17
4.4. Driver Installation ........................................................................................................... 18
4.4.1. Mac Pro – Expansion Slot Utility settings .............................................................. 18
4.4.2. Mac Driver Installation ............................................................................................ 19
4.4.3. Windows XP/2000 Driver Installation ..................................................................... 20
4.4.4. Windows Vista Driver Installation ........................................................................... 20
4.5. RAID Console Installation .............................................................................................. 21
4.5.1. Apple Mac RAID Console Installation .................................................................... 21
4.5.2. Windows PC RAID Console Installation ................................................................ 21
4.6. E-mail notification ........................................................................................................... 21
5. RAID Console Operations ..................................................................................................... 22
5.1. Start RAID Console GUI ................................................................................................ 22
5.1.1. Start Apple Mac RAID Console GUI ...................................................................... 22
5.1.2. Start Windows PC RAID Console GUI ................................................................... 24
5.2. Change RAID Mode – Deleting / Creating ..................................................................... 26
5.2.1. Delete the RAID Set ............................................................................................... 26
5.2.2. Create a RAID Set.................................................................................................. 27
5.2.3. Create >2TB RAID Set for Windows XP (32bit): .................................................... 28
6. Alarm Conditions / Degraded RAID Set ................................................................................ 30
6.1. Replacing a Disk Module ............................................................................................... 31
7. Formatting and Partitioning ................................................................................................... 32
7.1. Apple OS X Formatting .................................................................................................. 32
7.1.1. Erase an existing partition ...................................................................................... 32
7.1.2. Create a new partition ............................................................................................ 33
7.2. Windows XP / Vista Formatting ...................................................................................... 34
8. RAID Level Descriptions ....................................................................................................... 36
9. Limited Warranty ................................................................................................................... 37
10. Product Registration ........................................................................................................... 38
Document 900-0021-0 v1.1
Page 2
Page 2
PRO Q Installation and User’s Manual
PRO Q Installation and User’s
Manual
RISK OF ELECTRIC SHOCK
DO NOT OPEN
1. Introduction
We appreciate your purchase of this product from Dulce Systems. You have
everything you need to quickly and easily connect the storage unit to your editing
computer. You are a short time way from your next blockbuster creation.
This Installation and User’s Manual is intended to streamline the process of
getting your RAID storage system up and running so you can get to work quickly.
For most typical video editing storage requirements, we have preconfigured the
PRO Q for a much more streamlined installation. Refer to the Pre-configuration
Sheet for the exact pre-configuration of your PRO Q, the default configured is for
RAID 5 (efficient protection mode) and pre-formatted for Mac OS X. Just simply
follow the installation steps outlined in this manual, and you will up and running in
no time. For Windows operation, a short format process will be required.
1.1. Safety Considerations
1.1.1. SAFETY CONSIDERATIONS
W A R N I N G
WATER AND MOISTURE
To reduce the risk of fire or electrical shock, do not expose unit to rain or
moisture. Do not operate unit near water – such as: bathtub, washbowl, kitchen
sink or laundry tub, wet basement, or near a swimming pool.
STABILITY
Do not place this unit on an unstable cart, stand, bracket, or table. Unit may fall,
causing serious injury.
VENTILATION
Do not block front and rear ventilation. Proper airflow is required to ensure
reliable operation and prevents unit from over heating. Do not place unit in an
enclosed space where no or insufficient ventilation is available.
ELECTRICAL
Do not defeat the safety purpose of the grounding power plug. The power cord
should be routed so that it is not likely to be walked on or pinched by items
placed upon or against them.
SERVICING
Do not attempt to service this unit yourself. Opening or removing the top, side
and rear covers will expose you to dangerous voltages or other hazards.
Page 3
Page 4
Page 3
PRO Q Installation and User’s Manual
RISQUE DE DÉCHARGE ÉLECTRIQUE
N'OUVRIR PAS
PRO Q Installation and User’s
Manual
NICHT ÖFFNEN
1.1.2. CONSIDÉRATIONS DE SÉCURITÉ
AVERTISSEMENT
EAU ET HUMIDITÉ
Pour réduire le risque de feu ou de choc électrique, n'exposez pas d'unité pour
pleuvoir ou l'humidité. Ne faites pas marcher d'unité près de l'eau – comme; la
baignoire, la cuvette, l'évier ou la cuve de blanchisserie, la cave mouillée ou près
d'une piscine.
STABILITÉ
Ne placez pas cette unité sur un chariot instable, un éventaire, une parenthèse
ou une table. L'unité peut tomber, en provoquant la blessure sérieuse.
VENTILATION
Ne bloquez pas de devant et élevez la ventilation. L'écoulement d'air nécessaire
est tenu de garantir l'opération sûre et prévient l'unité de sur le chauffage. L'unité
ne peut pas placé dans un espace fermé où aucune ventilation ou dans suffisant
n'est disponible.
ÉLECTRIQUE
Ne vainquez pas le but de sécurité de la prise de courant de pouvoir de bases.
La corde de pouvoir devrait être mise en déroute pour qu'ils ne seront pas
probablement marchés sur ou pincés par les articles placés sur ou contre eux.
ENTRETIEN
N'essayez pas d'assurer l'entretien de cette unité vous-même. En s'ouvrant ou le
fait d'enlever le haut, le côté et les couvertures arrière vous exposeront aux
voltages dangereux ou à d'autres hasards.
1.1.3. SAFTY BERÜCKSICHTIGUNGEN
W A R N U N G
ELEKTROSCHOCKGEFAHR
WASSER UND FEUCHTIGKEIT
Um eine Brand- oder Elektroschockgefahr weitgehend auszuschließen, Gerät
nicht Regen oder Feuchtigkeit aussetzen. Gerät nicht in der Nähe von Badeoder Waschwannen, Wasch- oder Spülbecken, feuchten Kellern oder
Schwimmbecken betreiben.
STABILITÄT
Das Gerät nicht auf wacklige Karren, Ständer, Halterungen oder Tische stellen,
da es herunterfallen und Verletzungen verursachen könnte.
BELÜFTUNG
Vordere und hintere Belüftungsöffnungen nicht versperren. Das Gerät muss
ausreichend be- und entlüftet werden können, damit es sich nicht während des
Betriebs überhitzt. Daher darf das Gerät nicht in geschlossenen Räumen
aufgestellt werden, in denen keine ausreichende Be- und Entlüftung
gewährleistet ist.
STROMVERSORGUNG
Nicht den Schukostecker modifizieren. Das Stromkabel sollte so verlegt werden,
dass es nicht durch Auftreten oder durch spitze oder scharfe Gegenstände
beschädigt werden kann.
WARTUNG
Das Gerät nicht eigenmächtig warten. Durch das Öffnen des Geräts (Abziehen
der oberen, seitlichen und hinteren Abdeckung) setzen Sie sich
lebensgefährlichen Spannungen aus.
Page 5
Page 6
Page 4
PRO Q Installation and User’s Manual
GEFAHR DES STROMSCHLAGS
NICHT ÖFFNEN
PRO Q Installation and User’s
System Requirements
32/64
Mac OS X 10.4 or higher.
one available PCI
Apple Mac Pro with one available PCI
Windows compatible PC
(to download drivers and utilities).
Technical Support
If the product requires service, please contact Dulce Systems’ Technical Support
and obtain an RMA number. Ship the product properly packaged to:
620
Chatsworth, CA 91311
Manual
1.1.4. CONSIDERACIONES DE SEGURIDAD
ADVERTENCIA
AGUA Y HUMEDAD
Para reducir el riesgo de fuego o electrochoque, no exponga la unidad para
llover o humedad. No haga funcionar la unidad cerca del agua – como; bañera,
lavatorio, fregadero o tina de lavandería, sótano mojado o cerca de una piscina.
ESTABILIDAD
No coloque esta unidad en un carro inestable, soporte, soporte o mesa. La
unidad puede caerse, causando la herida seria.
VENTILACIÓN
No bloquee delantero y críe la ventilación. El corriente de aire apropiado es
requerido asegurar la operación confiable y previene la unidad de sobre la
calefacción. La unidad no puede colocado en un espacio incluido donde ninguna
ventilación o en suficiente está disponible.
ELÉCTRICO
No derrote el objetivo de seguridad del enchufe de poder que da buenos
conocimientos. La cuerda de poder debería ser derrotada de modo que ellos
probablemente no sean andados en o pellizcados por artículos colocados sobre
o contra ellos.
REVISIÓN
No intente atender esta unidad usted mismo. Abriéndose o quitar la cumbre, el
lado y las tapas traseras le expondrán a voltajes peligrosos u otros riesgos.
1.2.
Operating Systems:
•
Windows XP / Vista
•
•
Apple G5 with
•
•
•
Internet connection
1.3.
Phone
FAX
E-mail
Web
-bit / Server.
-e x8 slot.
-e x8 slot.
with one available PCI-e x8 slot.
818-435-6007
818-576-0324
www.dulcesystems.com
Dulce Systems
Attn: RMA
9
Topanga Canyon Place,
Suite E
Page 7
Page 8
Page 5
PRO Q Installation and User’s Manual
PRO Q Installation and User’s
Manual
2. Getting Started
The PRO Q comes pre-assembled and ready for use, just install the drives and
the supplied PCI-e (PCI-express) HBE (Host Bus Extender) for desktop or the
ExpressCard Adapter if using a laptop, connect the cables, install the software
driver and RAID Console. If you are using a Mac, you are good to go, by default
the unit is pre-formatted for Mac OS X operation. For Windows, a small format
procedure is needed.
2.1. Packaging
Please do not discard the boxes and packing materials in case you
might need to reuse them later. Always ship the product in its original
packaging. Improperly packaged products will be subjected to shipping
damage, for which you will be liable for the repair.
2.2. Check List
• Installation and User’s Manual
• Power Cord (North America user only)
• A 4 Disk Modules generation 2 system enclosure
• 4 generation 2 Disk Modules
• A PCI-e x8 Host Bus Extender card or optional ExpressCard Adapter
• A 1-meter PCI-e x8 Extender Cable (3, 7 and 10-meters optional)
or optional 1-meter PCI-e x1 Extender Cable
3. Overview
3.1. Removing the Disk Retainer
The Disk Retainer can be easily removed to access the Disk Modules. The
retainer is secured by a lock pin, pull the lock pin down to unlock, title retainer
forward and remove.
Pull Lock Pin Down
3.2. Disk Enclosure & Disk Module
The disk enclosure has stand alone self-monitoring features. It monitors
temperature and fan continuously. Should the temperature exceed a safe
operating range or the fan spin below a preset minimum, the alarms will be
triggered. A red indicator light will come on plus an audible alarm will sound.
Audible Alarm can be muted by pressing the Reset Alarm button. The red
indicator remains on until the condition is corrected.
Disk Module
Remove
Disk
Retainer to
access.
Page 9
Page 10
Page 6
PRO Q Installation and User’s Manual
1
2
3
PRO Q Installation and User’s
Please follow these few steps to install the
minutes to complete.
Host Bus Extender or ExpressCard Adapte
Uplink cable
Installation
is normally
formatted for Apple Mac OS X. After the driver installation step
PRO Q
Windows operation will require a format/partition process. The
configured in RA
simply run the Windows Disk Management utility to prepare the RAID
Disk Module Installation
. Install each marked Disk Module into the slot
Install the Disk Retai
Manual
his process typically takes
mode and
will appear on the desktop ready for use.
PRO Q
fter the driver installation,
3.3. Front, back and adapters
Front and Rear Views
Removable
Disk
Modules
4
Alarm Reset
Fan
Temp
Power Plug
power is remotely
controlled by computer
Host Bus Extender Card for desktop
Link Status:
Config
Switches
PressCard 34 Adapter for laptop
Cable Installed
Power On
4 or 8 Lane
4. Installation
about 20
Overview of installation:
•
Disk Module Installation
•
Enclosure
Cooling Fan
Uplink Config
Switches
Uplink Port x8
Uplink Port x1
Power Supply
Cooling Fan
•
Connections of
•
Driver Installation
•
RAID Console
The PRO Q
preand a reboot, the
ship already pre-
for Windows usage.
to the Drive Enclosure
shipped pre-configured in RAID 5
icon
4.1.
Remove the Disk Retainer
indicated.
Uplink Port x8
ner.
PRO Q. T
r installation
ID 5. A
Uplink Port x1
Page 11
Page 12
Page 7
PRO Q Installation and User’s Manual
PRO Q Installation and User’s
Manual
Set both
4.2. Host Bus Extender Card (desktop)
The HBE is for installation in a desktop computer with an available PCI-e slot.
Turn off the computer and unplug the power source before proceeding with the
Host Bus Extender (HBE) Card installation.
PCI-express Host Bus Extender (HBE)
PCI-e (PCI express) and PCI-x are not compatible nor interchangeable with each
other. A PCI-e card can only be installed in a PCI-e equipped computer and PCIx card in a PCI-x equipped computer. Some computers support both PCI-e and
PCI-x such as the HP xw series but not Apple Macs.
4.2.1. Switch Settings (HBE usage only)
Configuration switch settings are needed when using the HBE, if you are using
the ExpressCard, this step can be skipped.
Determine the correct switch settings for PCI-e speed and cable length, set both
the HBE and PRO Q to the same configuration.
The HBE Card and the PRO Q enclosure can operate at 1, 4 or 8 lane speed
configurations. The maximum speed will be determined by the capability and
selection of the computer’s PCI-e slot. The HBE Card and the PRO Q must be
configured to match the speed of the computer PCI-e slot.
PCI-e Lane Setting
Switch 8 and 9 needs to be set to match the slot speed of the
computer. If you are unsure, the 4 lane setting is a good place to
start.
PCI-e lane speed selection
Back of PRO Q
HBE upright
PRO Q & HBE
9 8 8 9
8 Lanes =
4 Lanes =
HBE upside down
1 Lane =
Page 13
Page 14
Page 8
PRO Q Installation and User’s Manual
Set both
PRO Q Installation and User’s
Manual
Cable length selection
The PRO Q is pre-configured for cable length of 1 to 7-meters, this step can be
skipped if the cable is within this range. If a 10-meter cable is to be used,
change the switch setting accordingly.
Back of PRO Q
HBE upright
PRO Q & HBE
HBE upside down
7 6 5 4 3 2 1 1 2 3 4 5 6 7
1 to 7-meter cable = (default)
10-meter cable =
4.2.2. HBE Card Installation
The PCI-e HBE Card requires a x8 slot or larger. Computers with PCI-e slots
less than x8 will not physically accommodate the HBE. PCI-e slots x8 or larger
will work.
Typical
Windows PC
Apple Mac Pro
and Power Mac
4.2.3. HBE Cable Connection
The HBE PCI-e x8 cable carries 8 lanes of the PCI-e interface. The green tab is
up in this orientation. To remove, pull the tab to unlock the latches and then pull
the metal body to remove the connector.
Switches to
left, green
Tab on top.
4.2.4. Mac Connection
Mac Pro or Power Mac
Uplink
Port x8
Green
Tab on
top.
Green
Tab to
bottom.
Page 15
Page 16
Page 9
PRO Q Installation and User’s Manual
PRO Q Installation and User’s
Manual
4.2.5. Windows PC Connection
Typical Windows PC
Uplink
Port x8
Green
Green
Tab on
Tab to
bottom.
Bottom.
4.3. ExpressCard Adapter (laptop)
The ExpressCard Adapter is for installation in a laptop equipped with an available
ExpressCard 34 slot. ExpressCards are rated at PCI-e x1 speed (250MB/sec).
Turn off the laptop and PRO Q, insert the ExpressCard and connect the x1 cable.
No switch setting adjustments are required when using the Uplink Port x1.
4.4. Driver Installation
4.4.1. Mac Pro – Expansion Slot Utility settings
This section applies exclusively to the Apple Mac Pro produced in
2006 and 2007. Skip this section for Mac Pros from Early 2008 and
later as well as all other computers.
The Mac Pro (Intel Xeon-based) will detect changes in the PCI-e slot
configuration, it will automatically launch the Expansion Slot Utility
where you can make performance adjustments for the various PCI-e slots. The
utility can be manually started also, it can be found at: Under my Mac Pro:
/System/Library/CoreServices.
Ensure there is at least a x4 speed assignment for the slot where the RAID
Controller is installed (x8 is preferred), making sure also that your video
capture/playback card and video display card also get a sufficient x value.
Example below is a good balance, it shows the RAID Controller in slot 4, a
popular video capture card in slot 3, a eSATA adapter in slot 2, and the standard
graphic card in slot 1.
Uplink
Port x1
Page 17
Page 18
Page 10
Installation
For the latest Mac drivers, please visit our web site and download the
appropriate driver for your Mac.
www.dulcesystems.com/download
a folder named Dulce MRAID Install will be placed on your
desktop. Open it and follow the simply steps outlined in the Install Read Me
the
Your new storage is now ready to go to work.
Console
configuration or just to learn about the
configured
Page
PRO Q Installation and User’s Manual
will appear on
PRO Q Installation and User’s
/2000
Windows will
“Found New Hardware Wizard
Download the latest driver and utility appropriate for your version of
www.dulcesystems.com/download
Unzip the downloaded folders and place the content on the desktop.
Launch the Hardware Update
Panel > System > Hardware < Device manager).
Expand Other Devices, right click RAID Controller, click Update Driver….,
Select “Install from a list….(Advanced)”, click Next.
ip folder and follow the instructions on screen.
Windows Vista Driver Installation
For the latest Windows Vista driver, please visit our web site and
-
www.dulcesystems.com/download
folder and place the
Launch Device Manager (
and Maintenance > System)
Expand Storage Controllers
Controller. Select Update Driver
zipped download folder to install the driver.
(SCSIPORT)
Manual
the RAID Controller and launch the
Cancel to dismiss the wizard.
Wizard (can be found at Start > Control
Control Panel > Systems
oint to and right click on RAID
Successful
4.4.2. Mac Driver
Download
From:
After download,
document.
After driver installation, reboot
the desktop.
Prefor Mac OS X
You may proceed to the RAID
computer and the PRO Q icon
section if you wish to change the
RAID Console.
4.4.3. Windows XP
After boot,
Windows.
Download
From:
click Yes then Next.
Browse to the unz
4.4.4.
download the most up
Download
From:
Unzip the downloaded
Browse to the un
installation will show
Driver Installation
detect
.”, click
today driver.
content on the desktop.
can be found at Start >
.
from the list, p
Software…
SATA RAID Host Adapter.
19
Page 20
Page 11
Console
Mac RAID
The RAID Console is automatically installed
process. No additional steps are required to install the RAID Console.
You may proceed directly to the RAID Console Operation section.
Windows PC RAID
Download the latest RAID Console utility.
www.dulcesystems.com/download
Unzip and run the setup.exe to install the RAID Console utility.
mail notification
mail event notification is easy using the built
day procedure, please check the Tech Notes section of the
www.dulcesystems.com
Page
PRO Q Installation and User’s Manual
during the driver installation
PRO Q Installation and User’s
Operations
Console
is where all of the management and maintenance of the
After the installation process, the RAID
s Web Browser.
Apple
For optimum results use FireFox web browser instead of Safari.
Double click on the Dulce RAID
folder to launch the RAID Console. For quicker access, you may move the Dulce
RAID Console icon to the dock.
127.0.0.1:81
Welcome screen of
Manual
Console
Console icon in the Dulce MRAID Install
me is: admin
4.5. RAID
4.5.1. Apple
4.5.2.
Download
From:
4.6. E-
Setting up an econfiguration option.
For the latest up-toDulce support web site:
Installation
Console Installation
Console Installation
> Support > Tech Notes
-in SMTP mail
5. RAID Console
5.1. Start RAID
The RAID Console
storage unit is accomplished.
executed from your computer’
5.1.1. Start
Or manually enter
Console.
on the browser address line to start RAID
GUI
Mac RAID Console GUI
•
Default login na
•
Default password is: 0000
(four zeros)
RAID Console after successful login:
is
21
Page 22
Page 12
PRO Q Installation and User’s Manual
PRO Q Installation and User’s
Manual
(Page left blank intentionally)
5.1.2. Start Windows PC RAID Console GUI
Start the RAID Console from Start > All Programs > Areca Technology
> ArcHttpSrvGUI > Areca HTTP Proxy Server GUI.
• The ARCHTTP service will start
• Double click on the Controller #01 to start the RAID Console
• Default login name is: admin
• Default password is: 0000 (four zeros)
Page 23
Page 24
Page 13
PRO Q Installation and User’s Manual
PRO Q Installation and User’s
Manual
• Welcome screen of RAID Console after successful login:
5.2. Change RAID Mode – Deleting / Creating
This procedure will erase all data on the PRO Q.
Changing the RAID mode requires the current RAID Set to be deleted
first, then create a new RAID Set with the new RAID mode.
5.2.1. Delete the RAID Set
From the RAID Console GUI. On the left side menu bar click on
• RaidSet Functions > Delete Raid Set
• Select the Raid Set and check the Confirm box
• Click Submit to delete the RAID Set
Page 25
Page 26
Page 14
PRO Q Installation and User’s Manual
PRO Q Installation and User’s
Manual
5.2.2. Create a RAID Set
No need to wait for hours of format, simply select the No Init option in the
Volume Initialization Mode field.
For Windows XP (32 bit) with larger than 2TB RAID, read next section.
From the RAID Console GUI. On the left side menu bar click on
• Click on Quick Function > Quick Create
• Change the Select Raid Level as desire
• Change Greater Two TB Volume Support: Set to 64bit LBA
Windows XP (32 bit): Set to No.
• Volume Initialization Mode: Change to No Init.
• Check Confirm the Operation
• Click Submit
5.2.3. Create >2TB RAID Set for Windows XP (32bit):
If RAID is larger than 2TB, configure using multiple 2TB Volumes and then use
Windows to Span them together. This will end up with one drive letter of the full
capacity of the RAID.
1)
Create the RAID Set under RaidSet Functions by selecting all of the drives.
Create multiple Volume Sets under the VolumeSet Functions
Select the desired Volume Raid Level
Set the Select Volume Capacity to 2199GB
Set Greater Two TB Volume Support to No
Set Volume Initialization Mode to No Init (if applicable)*
Check the Confirm the Operation box
Click Submit
Repeat this step until all of the space are assigned.
No Init allows for immediate RAID Set availability. The RAID is ready for the OS
format and partition.
* By setting the Volume Initialization Mode to No Init will result in immediate
availability of the RAID set, no need to wait for long initialization time.
Page 27
Page 28
Page 15
PRO Q Installation and User’s Manual
To view and confirm the Volume settings, select Information > RaidSet Hierarchy.
PRO Q Installation and User’s
Manual
2)
In Windows Disk Management, make these volumes as Dynamic Disks and span
them together to make one large disk. Spanning is recommend as oppose to
striping. Striping in this configuration requires more system overhead and will
actually reduce performance. Use Spanning.
6. Alarm Conditions / Degraded RAID Set
There are two possible sources for alarms: one from the front of the drive
enclosure, the other from the RAID Controller installed inside the PRO Q.
Enclosure Alarms (front right)
(Audible and red indicators):
• Temperature (enclosure detected over heating
condition)
• Fan (enclosure cooling fan not operational, could lead
to over heating)
Mute Alarm: Enclosure audible alarm can be muted
by pressing the Reset button next to the indicators,
the red indicator remains on until the condition is
corrected.
The Systems Event Information screen provides a log of events which triggered
the alarm. The example below shows the RAID Set is degraded because IDE
Channel 4 (drive 4) was removed.
RAID Controller Alarm
(Audible and RAID Console GUI indicator):
• Degraded RAID Set (one or more drives not detected or
down)
• Temperature (RAID Controller detected over heating)
Mute Alarm: RAID Controller Alarm can be muted by
the RAID Console. Start the RAID Console GUI, go
to System Controls > View Event / Mute Beeper.
Page 29
Page 30
Page 16
PRO Q Installation and User’s Manual
PRO Q Installation and User’s
ing and Partitioning
Formatting
are shipped pre
appear on the desktop after driver installation and reboot.
Should it be necessary to re
To start Disk Utility, move pointer to upper left corner of screen, click on Go then
ocate and launch Disk Utility.
existing partition
Select the RAID on left, click on Partition tab, select Free Space. Click on
Manual
configured for Mac OS X, the RAID will
6.1. Replacing a Disk Module
A defective Disk Module can be easily replaced. Hot swapping is allowed without
interruption to your workflow if the RAID is operating in one of the drive
redundant RAID mode (1,3,5,6).
In a redundant RAID mode, rebuild will start automatically after replacement of a
defective module.
• Remove the Disk Retainer
• Remove the defective disk and insert the replacement.
7. Formatt
7.1. Apple OS X
The PRO Q
Apple Disk Utility.
click on Utilities. L
7.1.1. Erase an
Partition on lower right.
-
-format and partition the RAID, use the
Page 31
Page 32
Page 17
PRO Q Installation and User’s Manual
PRO Q Installation and User’s
Manual
7.1.2. Create a new partition
Select Dulce on the left side drive list, click on Partition tab, change Volume
Scheme to 1 Partition, change Name as desired, click on Partition on lower right.
The drive will appear on the desktop after successful completion of the Partition.
7.2. Windows XP / Vista Formatting
Start Disk Management (can be found at Control Panel > System and
Maintenance > Administrative Tools > Computer Management. Under
Storage.)
If the RAID shows up as Unknown / Not Initialized, right click on the disk and
Initialize it.
If the drive is larger than 2TB, if using Vista, right click over the disk and Convert
to GPT Disk. Windows XP 32 bit does not support larger than 2TB capacity.
Configure with multiple capacities of 2TB or less.
Page 33
Page 34
Page 18
PRO Q Installation and User’s Manual
Right click the Unallocated segment and select New Simple Volume. Enter the
PRO Q Installation and User’s
Manual
desired Volume Size, assign the desired Drive Letter or Path, check Perform a
Quick Format at the Format Partition screen.
8. RAID Level Descriptions
Although the RAID Controller supports a large variety of RAID Levels, RAID 0 or
RAID 3 are most commonly used for video and content creation purpose.
RAID
Level
JBOD
RAID
Spare
Description Advantage Disadvantage Ideal for
No disk
0 Striping.
Highest
performance.
redundancy, one
drive failure will
lose all data.
Less cost efficient
1 Mirroring.
Highest
redundancy.
for redundancy,
loses ½ disk
capacity.
Efficient drive
redundancy, 1
drive used for
parity.
Efficient drive
redundancy,
parity distributed
to all drives.
Double drive
redundancy, 2
drives used for
parity.
Loses 1 disk drive
capacity.
Loses 1 disk drive
capacity.
Loses 2 disk drive
capacity.
3
5
6
Striping with
a dedicated
parity drive.
Striping the
parity across
all drives.
Striping with
two
dedicated
parity drives.
Each drive can
Just a Bunch
of disks.
be accessed
individually from
operating
No redundancy.
system.
Loses another
+
A drive is set
aside as an
online hot
spare.
Automatic
rebuild of a
failed drive.
drive capacity. (In
addition to the
drive(s) needed for
the RAID level
selected.)
Highest
resolution HD,
2K, and
maximum
multiple
streams.
Data protection
is paramount,
maximum disk
failure
protection.
Well balanced
for video
requiring
performance
and
redundancy.
Well balanced
for file server
requiring
performance
and
redundancy.
Mission critical.
Audio
applications.
Minimizes
degraded RAID
level exposure
time.
Page 35
Page 36
Page 19
PRO Q Installation and User’s Manual
PRO Q Installation and User’s
Manual
gister
9. Limited Warranty
WHAT THE WARRANTY COVERS
Dulce Systems warrants your product against any defect in material and workmanship and conforms to Dulce published
specifications under normal use.
WHAT THE WARRANTY DOES NOT COVER
The warranty does not cover equipment which has been damaged due to accident, misuse, abuse, fire, flood, "Acts of
God," or other contingencies beyond our control; use of incorrect line voltages; improper or insufficient ventilation; failure
to follow operating instructions; or improper or unauthorized repair; improperly packaged for shipping; packaged in nonapproved shipping container; shipping damage.
The warranty is voided by removal or alteration of the product or parts identification labels.
Dulce has no liability for general, consequential, incidental or special damages. These include loss of recorded data, the
cost of recovery of lost data, lost profits and the cost of the installation or removal of any Products, the installation of
replacement Products, and any inspection, testing, or redesign caused by any defect or by the repair or replacement of
Products arising from a defect in any Product.
WHAT THE WARRANTY PERIOD IS
Dulce Systems warrants your PRO Q product for 36 months. The warranty period begins at the date of shipment to the
original end user, company or organization.
Our warranty applies to repaired or replaced Products for the balance of the applicable period of the original warranty or
ninety days from the date of shipment of a repaired or replaced Product, whichever is longer.
WHAT WE WILL DO TO CORRECT THE PROBLEM
We may elect which remedy or combination of remedies to provide at our sole discretion. We shall have a reasonable
time after determining that a defective Product exists to repair or replace a defective Product. Our replacement Product
under its limited warranty will be manufactured from new or reconditioned parts.
Your exclusive remedy for any defective Product is limited to the repair or replacement of the defective Product.
We will return the repaired or replacement Product to you prepaid using the same method of shipping (ex: overnight,
ground, 2nd day, …) as was shipped to us. If a more expedited return shipping method is required, extra charges might
apply at our discretion.
HOW YOU CAN GET SERVICE
Contact our Technical Support to obtain a RMA (Return Materials Authorization) number. The model number, serial
number, and description of the problem will be required. A valid proof of purchase might be required to further validate the
Products warranty eligibility, the valid proof of purchase document must show the product model, serial number, purchase
date, and supplier name. If the valid proof of purchase is not available, the original manufacturing date of the product will
be used to determine the warranty period.
No returns will be accepted without a RMA number. We reserve the right to refuse the delivery of the return.
You shall bear all shipping, packing and insurance costs and all other costs, excluding parts and labor, necessary to
effectuate repair or replacement under this warranty.
All products returned to us must be shipped in the original packaging or Dulce approved packaging. If you do not have the
original packaging, call us to request packaging. A nominal fee will be charged for the requested packaging and for
shipment. Ship the RMA to us pre-paid.
Products that are improperly packaged for shipping; packaged in a non-approved shipping container; or incur shipping
damages are not covered under warranty.
HOW STATE LAW RELATES TO WARRANTY
In the United States, some states do not allow exclusion or limitation of incidental or consequential damages, so the
limitations above may not apply to you. This warranty gives you specific legal rights and you may also have other rights
which vary from state to state.
10. Product Registration
R E G I S T E R N O W
It will take only one minute to register.
Please visit our web site and register online.
www.dulcesystems.com/re
A valid proof of purchase might be required to further validate the Products warranty eligibility, the
valid proof of purchase document must show the product model, serial number, purchase date,
and supplier name. If the valid proof of purchase is not available, the original manufacturing date
of the product will be used to determine the warranty period.
Page 37
Page 38
Page 20
PRO Q Installation and User’s Manual
PRO Q Installation and User’s
Manual
(Page left blank intentionally)
www.dulcesystems.com
Page 39
Page 40
Loading...