Dulce Systems Duo Quad User Manual

Video Storage Solutions

Quad & Duo Quad

PCI-e / PCI-x

Installation and User’s Manual

Document 900-0001-0 v1.10

Quad & Duo Quad Installation and User’s Manu

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Quad & Duo Quad Installation and User’s Manual

1. Introduction ............................................................................................................................. 3

Table of Content

1.1. Safety Considerations...................................................................................................... 4

1.1.1. SAFETY CONSIDERATIONS ................................................................................. 4

1.1.2. CONSIDÉRATIONS DE SÉCURITÉ ....................................................................... 5

1.1.3. SAFTY BERÜCKSICHTIGUNGEN ......................................................................... 6

1.1.4. CONSIDERACIONES DE SEGURIDAD ................................................................. 7

1.2. System Requirements ..................................................................................................... 8

1.3. Technical Support ............................................................................................................ 8

2. Getting Started ........................................................................................................................ 9

2.1. Packaging ........................................................................................................................ 9

2.2. Check List ........................................................................................................................ 9

3. Overview ............................................................................................................................... 10

3.1. Removing the Bezel....................................................................................................... 10

3.2. Disk Modules, Indicators, Controls, Connections .......................................................... 10

4. Installation ............................................................................................................................. 12

4.1. Disk Module Installation ................................................................................................. 12

4.2. RAID Controller Installation ........................................................................................... 12

4.2.1. PCI-e Controller Installation ................................................................................... 13

4.2.2. PCI-x Controller Installation ................................................................................... 13

4.3. Making the Connections ................................................................................................ 14

4.3.1. RAID Controller Port Assignment .......................................................................... 14

4.3.2. Mac Connection ..................................................................................................... 15

4.3.3. Windows PC Connection ....................................................................................... 16

4.4. Driver Installation ........................................................................................................... 18

4.4.1. Mac Pro – Expansion Slot Utility settings .............................................................. 18

4.4.2. Mac Driver Installation ........................................................................................... 19

4.4.3. Windows XP/2000 Driver Installation .................................................................... 20

4.4.4. Windows Vista Driver Installation .......................................................................... 20

4.5. RAID Console Installation .............................................................................................. 21

4.5.1. Apple Mac RAID Console Installation .................................................................... 21

4.5.2. Windows PC RAID Console Installation ................................................................ 21

5. RAID Console Operations..................................................................................................... 22

5.1. Start RAID Console GUI ................................................................................................ 22

5.1.1. Start Apple Mac RAID Console GUI ...................................................................... 22

5.1.2. Start Windows PC RAID Console GUI .................................................................. 24

5.2. Change RAID Mode – Deleting / Creating .................................................................... 26

5.2.1. Delete the RAID Set .............................................................................................. 26

5.2.2. Create a RAID Set ................................................................................................. 27

5.2.3. Create >2TB RAID Set for Windows XP (32bit): ................................................... 28

5.3. Alarm Conditions / Degraded RAID Set ........................................................................ 30

5.4. Replacing a Drive Module ............................................................................................. 31

6. Formatting and Partitioning ................................................................................................... 32

6.1. Apple OS X Formatting .................................................................................................. 32

6.1.1. Erase an existing partition ..................................................................................... 32

6.1.2. Create a new partition ............................................................................................ 33

6.2. Windows XP / Vista Formatting ..................................................................................... 34

7. RAID Level Descriptions ....................................................................................................... 36

8. Product Registration ............................................................................................................. 38

1. Introduction

We appreciate your purchase of this product from Dulce Systems. You have
everything you need to quickly and easily connect the storage unit to your editing
computer. You are a short time way from your next blockbuster creation.

This Installation and User’s Manual is intended to streamline the process of
getting your RAID storage system up and running so you can get to work quickly.

For most typical video editing storage requirements, we have preconfigured the
Quad and Duo Quad for a much more streamlined installation. The storage is
pre-configured and pre-formatted for Mac OS X. Just simply follow the
installation steps outlined in this manual, and you will up and running in no time.

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RISK OF ELECTRIC SHOCK

DO NOT OPEN

Quad & Duo Quad Installation and User’s Manual

RISQUE DE DÉCHARGE ÉLECTRIQUE

N'OUVRIR PAS

1.1. Safety Considerations

1.1.1. SAFETY CONSIDERATIONS

W A R N I N G

WATER AND MOISTURE
To reduce the risk of fire or electrical shock, do not expose unit to rain or
moisture. Do not operate unit near water – such as: bathtub, washbowl, kitchen
sink or laundry tub, wet basement, or near a swimming pool.

STABILITY
Do not place this unit on an unstable cart, stand, bracket, or table. Unit may fall,
causing serious injury.

VENTILATION
Do not block front and rear ventilation. Proper airflow is required to ensure
reliable operation and prevents unit from over heating. Do not place unit in an
enclosed space where no or insufficient ventilation is available.

ELECTRICAL
Do not defeat the safety purpose of the grounding power plug. The power cord
should be routed so that it is not likely to be walked on or pinched by items
placed upon or against them.

SERVICING
Do not attempt to service this unit yourself. Opening or removing the top, side
and rear covers will expose you to dangerous voltages or other hazards.

1.1.2. CONSIDÉRATIONS DE SÉCURITÉ

AVERTISSEMENT

EAU ET HUMIDITÉ
Pour réduire le risque de feu ou de choc électrique, n'exposez pas d'unité pour
pleuvoir ou l'humidité. Ne faites pas marcher d'unité près de l'eau – comme; la
baignoire, la cuvette, l'évier ou la cuve de blanchisserie, la cave mouillée ou près
d'une piscine.

STABILITÉ
Ne placez pas cette unité sur un chariot instable, un éventaire, une parenthèse
ou une table. L'unité peut tomber, en provoquant la blessure sérieuse.

VENTILATION
Ne bloquez pas de devant et élevez la ventilation. L'écoulement d'air nécessaire
est tenu de garantir l'opération sûre et prévient l'unité de sur le chauffage. L'unité
ne peut pas placé dans un espace fermé où aucune ventilation ou dans suffisant
n'est disponible.

ÉLECTRIQUE
Ne vainquez pas le but de sécurité de la prise de courant de pouvoir de bases.
La corde de pouvoir devrait être mise en déroute pour qu'ils ne seront pas
probablement marchés sur ou pincés par les articles placés sur ou contre eux.

ENTRETIEN
N'essayez pas d'assurer l'entretien de cette unité vous-même. En s'ouvrant ou le
fait d'enlever le haut, le côté et les couvertures arrière vous exposeront aux
voltages dangereux ou à d'autres hasards.

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NICHT ÖFFNEN

Quad & Duo Quad Installation and User’s Manual

GEFAHR DES STROMSCHLAGS

NICHT ÖFFNEN

1.1.3. SAFTY BERÜCKSICHTIGUNGEN

W A R N U N G

ELEKTROSCHOCKGEFAHR

WASSER UND FEUCHTIGKEIT
Um eine Brand- oder Elektroschockgefahr weitgehend auszuschließen, Gerät
nicht Regen oder Feuchtigkeit aussetzen. Gerät nicht in der Nähe von Bade­oder Waschwannen, Wasch- oder Spülbecken, feuchten Kellern oder
Schwimmbecken betreiben.

STABILITÄT
Das Gerät nicht auf wacklige Karren, Ständer, Halterungen oder Tische stellen,
da es herunterfallen und Verletzungen verursachen könnte.

BELÜFTUNG
Vordere und hintere Belüftungsöffnungen nicht versperren. Das Gerät muss
ausreichend be- und entlüftet werden können, damit es sich nicht während des
Betriebs überhitzt. Daher darf das Gerät nicht in geschlossenen Räumen
aufgestellt werden, in denen keine ausreichende Be- und Entlüftung
gewährleistet ist.

STROMVERSORGUNG
Nicht den Schukostecker modifizieren. Das Stromkabel sollte so verlegt werden,
dass es nicht durch Auftreten oder durch spitze oder scharfe Gegenstände
beschädigt werden kann.

WARTUNG
Das Gerät nicht eigenmächtig warten. Durch das Öffnen des Geräts (Abziehen
der oberen, seitlichen und hinteren Abdeckung) setzen Sie sich
lebensgefährlichen Spannungen aus.

1.1.4. CONSIDERACIONES DE SEGURIDAD

ADVERTENCIA

AGUA Y HUMEDAD
Para reducir el riesgo de fuego o electrochoque, no exponga la unidad para
llover o humedad. No haga funcionar la unidad cerca del agua – como; bañera,
lavatorio, fregadero o tina de lavandería, sótano mojado o cerca de una piscina.

ESTABILIDAD
No coloque esta unidad en un carro inestable, soporte, soporte o mesa. La
unidad puede caerse, causando la herida seria.

VENTILACIÓN
No bloquee delantero y críe la ventilación. El corriente de aire apropiado es
requerido asegurar la operación confiable y previene la unidad de sobre la
calefacción. La unidad no puede colocado en un espacio incluido donde ninguna
ventilación o en suficiente está disponible.

ELÉCTRICO
No derrote el objetivo de seguridad del enchufe de poder que da buenos
conocimientos. La cuerda de poder debería ser derrotada de modo que ellos
probablemente no sean andados en o pellizcados por artículos colocados sobre
o contra ellos.

REVISIÓN
No intente atender esta unidad usted mismo. Abriéndose o quitar la cumbre, el
lado y las tapas traseras le expondrán a voltajes peligrosos u otros riesgos.

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1.2. System Requirements

Operating Systems:

• Windows XP / Vista

• Mac OS X 10.4 or higher.

• Internet connection

(to download drivers and utilities)

PCI-e RAID Controller (x8):

• Apple Power Mac G5 with one available PCI-e slot.

• Apple Mac Pro with one available PCI-e slot.

• Windows compatible PC with one available PCI-e x8 slot or larger.

PCI-x RAID Controller (64 bit / 133MHz):

• Windows compatible PC with one available PCI-x slot.

1.3. Technical Support

Phone [phone]

FAX [phone]

E-mail [email protected]

Web www.dulcesystems.com

If the product requires service, please contact Dulce Systems’ Technical Support
and obtain an RMA number. Ship the product properly packaged to:

Dulce Systems

Attn: RMA

9620 Topanga Canyon Place,

Suite E

Chatsworth, CA 91311

2. Getting Started

The Quad and Duo Quad comes pre-assembled and ready for use, just install
the supplied PCI-e (PCI-express) or PCI-x RAID controller card in the computer,
connect the cables, install the software driver and RAID Console. If you are
using a Mac, you are good to go, the unit is pre-formatted for Mac OS X
operation in RAID 0 configuration. For Windows, a small format procedure is
needed.

2.1. Packaging

Please do not discard the boxes and packing materials in case you
might need to reuse them later. Always ship the product in its original
packaging. Improperly packaged products will be subjected to shipping
damage, for which you will be liable for the repair.

2.2. Check List

• Installation and User’s Manual

• Power Cord (North America user only)

• Set of keys

Quad:

• Quad (4 drive modules) system enclosure

• 4 disk drive modules

• A PCI-e or PCI-x RAID Controller with one Quad Channel SATA II port

• A 1-meter Quad Channel SATA II cable

Duo Quad:

• Duo Quad (8 drive modules) system enclosure

• 8 disk drive modules

• A PCI-e or PCI-x RAID Controller with two Quad Channel SATA II ports

• Two 1-meter Quad Channel SATA II cables

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3. Overview

Quad & Duo Quad Installation and User’s Manual

Key Lock

Ch01

-

Ch04

Ch05

-

Ch08

Cooling Fan

Cooling Fan

Drive #4

Drive #8

Power

(white)

Power

(white)

3.1. Removing the Bezel

The front bezel can be easily removed to access the Disk Modules. The bezel is
held on by four snap pins located at each of the four corners.

Quad: Using one hand or both hands, firmly grab the left and right side curved
openings and pull forward.

Drive Module

Power (white)

Activity (blue)

Front view with bezel removed

Duo Quad: Use both hands, grab both top and bottom curved openings and pull
forward at the same time to remove the bezel.

3.2. Disk Modules, Indicators, Controls, Connections

The disk enclosure has stand alone self-monitoring features. It monitors
temperature and fan continuously. Should the temperature exceed a safe
operating range or the fan spin below a preset minimum, the alarms will be
triggered. A red indicator light will come on plus an audible alarm will sound.

Audible Alarm can be muted by pressing the green Mute button. The red
indicator remains on until the condition is corrected.

Drive #1

Mute Button (green)

Drive #2
Drive #3

Temp Alarm (red)

Fan Alarm (red)

Drive #5

Mute Button (green)

Drive #6
Drive #7

Temp Alarm (red)

Fan Alarm (red)

Back view

DATA CABLE

Fan

Power Plug

DATA CABLE

On / Off Switch

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4. Installation

Quad & Duo Quad Installation and User’s Manual

Please follow these few steps to install the Quad or Duo Quad. This process
typically takes about 20 minutes to complete.

Overview of installation:

• Disk Module Installation

• RAID Controller Installation

• RAID Controller to the Drive Enclosure Connections

• Driver Installation

• RAID Console Installation

The Quad and Duo Quad ship pre-configured in RAID 0 mode and pre­formatted for Apple Mac OS X. After the driver installation step and a
reboot, the Quad and Duo Quad icon will appear on the desktop ready
for use.

Windows operation will require a format/partition process. The Quad
and Duo Quad ship already pre-configured in RAID 0. After the driver
installation, simply run the Windows Disk Management utility to
prepare the RAID for Windows usage.

4.1. Disk Module Installation

Remove the front bezel. Install each marked Disk Module into the slot indicated.
Pull the lock of the Disk Module left to open the latch. Insert into slot until latch
begins to close, close latch to lock Disk Module into place.

PCI-e (x8) RAID Controller PCI-x RAID Controller

PCI-e and PCI-x are not compatible or interchangeable with each other. A PCI-e
RAID Controller can only be installed in a PCI-e equipped computer and PCI-x
RAID Controller in a PCI-x equipped computer. Some computers support both
PCI-e and PCI-x such as the HP xw series but not Apple Mac.

Typical
Windows PC

Apple Mac Pro
and Power Mac

4.2. RAID Controller Installation

Turn off the computer and unplug the power source before proceeding with the
RAID Controller installation.

A PCI-e or PCI-x RAID Controller is supplied with your Quad or Duo Quad. The
controller will require an available slot in your computer.

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4.2.1. PCI-e Controller Installation

The PCI-e (also known as PCI-express) RAID Controller requires a x8 slot or
larger. Computers with PCI-e slots less than x8 will not accommodate the RAID
Controller. PCI-e slots x8 or larger will work.

Apple Mac Pro (Intel) and newer versions of Power Mac G5 support PCI-e, as
well as the HP xw series workstations.

4.2.2. PCI-x Controller Installation

The PCI-x RAID Controller operates at 64 bit at up to 133MHz. Older versions of
Apple Power Mac G5 support PCI-x, as well as the HP xw series workstations.
The RAID Controller will operate with a slower PCI-x slot such as the 100MHz
slots, but it could affect performance.

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4.3. Making the Connections

4.3.1. RAID Controller Port Assignment

The Quad comes supplied with a one port Quad Channel SATA II RAID
Controller, the Duo Quad is supplied with a two port Quad Channel SATA II RAID
Controller. Each port supports 4 drives.

For proper drive assignment, it is important to properly match up the
ports used. Please follow the cabling instructions in the following section
carefully.

One port used

with Quad

Drive 1 to 4
(Ch01 - 04)

Two ports used
with Duo Quad

Drive 1 to 4

(Ch01 – 04)

Drive 5 to 8

(Ch05 – 08)

4.3.2. Mac Connection

Connect the Quad or Duo Quad to the RAID Controller with the supplied
Quad Channel SATA II cable(s).

Mac Pro or Power Mac

Mac

Duo Quad: For proper drive numbering assignments, it is important to
match up the ports on the RAID Controller to the ports on the Duo
Quad. Carefully follow the cabling instruction in the diagram below.

Mac Pro or Power Mac

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Mac

Left Port

Left side port to

Top of Duo Quad

Top Port

Mac

Right Port

Bottom Port

Right side port to

Bottom of Duo Quad

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4.3.3. Windows PC Connection

Connect the Quad or Duo Quad to the RAID Controller with the
supplied Quad Channel SATA II cable(s).

A typical Windows PC such as the HP xw workstation

Duo Quad: For proper drive numbering assignments, it is important to
match up the ports on the RAID Controller to the ports on the Duo Quad.
Carefully follow the cabling instruction in the diagram below.

A typical Windows PC such as the HP xw workstation

(Page left blank intentionally)

Left Port

Bottom Port

Left side port to

Bottom of Duo Quad

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Right Port

Right side port to
Top of Duo Quad

Top Port

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4.4. Driver Installation

4.4.1. Mac Pro – Expansion Slot Utility settings

This section applies exclusively to the Apple Mac Pro, this section can
be skipped for all other computers.

The Mac Pro (Intel Xeon-based) will detect changes in the PCI-e slot
configuration, it will automatically launch the Expansion Slot Utility

where you can make performance adjustments for the various PCI-e
slots. The utility can be manually started also, it can be found at: Under my Mac
Pro: /System/Library/CoreServices.

Ensure there is at least a x4 speed assignment for the slot where the RAID
Controller is installed (x8 is preferred), making sure also that your video
capture/playback card and video display card also get a sufficient x value.

Example below is a good balance, it shows the RAID Controller in slot 4, a
popular video capture card in slot 3, a eSATA adapter in slot 2, and the standard
graphic card in slot 1.

4.4.2. Mac Driver Installation

For the latest Mac drivers, please visit our web site and download the
appropriate driver for your Mac.

Download

From:

After download, a folder named Dulce MRAID Install will be placed on your
desktop. Open it and follow the simply steps outlined in the Install Read Me
document.

After driver installation, reboot the computer and the Quad or Duo Quad icon will
appear on the desktop. Your new storage is now ready to go to work.

www.dulcesystems.com/download

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Pre-configured
for Mac OS X

You may proceed to the RAID Console section if you wish to change the
configuration or just to learn about the RAID Console.

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4.4.3. Windows XP/2000 Driver Installation

After boot Windows will detect the RAID Controller and launch the
“Found New Hardware Wizard.”, click Cancel to dismiss the wizard.

Download the latest driver and utility appropriate for your version of

Windows.

Download

From:

www.dulcesystems.com/download

Unzip the downloaded folders and place the content on the desktop.

Launch the Hardware Update Wizard (can be found at Start > Control
Panel > System > Hardware < Device manager).

Expand Other Devices, right click RAID Controller, click Update Driver….,
click Yes then Next.

Select “Install from a list….(Advanced)”, click Next.

Browse to the unzip folder and follow the instructions on screen.

4.4.4. Windows Vista Driver Installation

For the latest Windows Vista driver, please visit our web site and
download the most up-today driver.

Download

From:

Unzip the downloaded folder and place the content on the desktop.

Launch Device Manager (can be found at Start > Control Panel > Systems
and Maintenance > System).

Expand Storage Controllers from the list, point to and right click on RAID
Controller. Select Update Driver Software…

Browse to the unzipped download folder to install the driver. Successful
installation will show (SCSIPORT) SATA RAID Host Adapter.

www.dulcesystems.com/download

4.5. RAID Console Installation

4.5.1. Apple Mac RAID Console Installation

The RAID Console is automatically installed during the driver installation
process. No additional steps are required to install the RAID Console.
You may proceed directly to the RAID Console Operation section.

4.5.2. Windows PC RAID Console Installation

Download the latest RAID Console utility.

Download

From:

Unzip and run the setup.exe to install the RAID Console utility.

www.dulcesystems.com/download

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5. RAID Console Operations

Quad & Duo Quad Installation and User’s Manual

5.1. Start RAID Console GUI

The RAID Console is where all of the management and maintenance of the
storage unit is accomplished. After the installation process, the RAID Console is
executed from your computer’s Web Browser.

5.1.1. Start Apple Mac RAID Console GUI

Double click on the Dulce RAID Console icon in the Dulce MRAID Install
folder to launch the RAID Console. For quicker access, you may move
the Dulce RAID Console icon to the dock.

• A Web Browser will open and the RAID Console starts

• Default login name is: admin

• Default password is: 0000 (four zeros)

(Page left blank intentionally)

• Welcome screen of RAID Console after successful login:

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5.1.2. Start Windows PC RAID Console GUI

Quad & Duo Quad Installation and User’s Manual

Start the RAID Console from Start > All Programs > Areca Technology >
ArcHttpSrvGUI > Areca HTTP Proxy Server GUI.

• The ARCHTTP service will start

• Double click on the Controller #01 to start the RAID Console

• Default login name is: admin

• Default password is: 0000 (four zeros)

• Welcome screen of RAID Console after successful login:

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5.2. Change RAID Mode – Deleting / Creating

This procedure will erase all data on the Quad or Duo Quad.
Changing the RAID mode requires the current RAID Set to be deleted
first, then create a new RAID Set with the new RAID mode.

5.2.1. Delete the RAID Set

From the RAID Console GUI. On the left side menu bar click on

• RaidSet Functions > Delete Raid Set

• Select the Raid Set and check the Confirm box

• Click Submit to delete the RAID Set

5.2.2. Create a RAID Set

No need to wait for hours of format, simply select the No Init option in the
Volume Initialization Mode field.

For Windows XP (32 bit) with larger than 2TB RAID, read next section.

From the RAID Console GUI. On the left side menu bar click on

• Click on Quick Function > Quick Create

• Change the Select Raid Level as desire

• Change Greater Two TB Volume Support: Set to 64bit LBA

Windows XP (32 bit): Set to No.

• Volume Initialization Mode: Change to No Init.

• Check Confirm the Operation

• Click Submit

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No Init allows for immediate RAID Set availability. The RAID is ready for the OS
format and partition.

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5.2.3. Create >2TB RAID Set for Windows XP (32bit):

Quad & Duo Quad Installation and User’s Manual

If RAID is larger than 2TB, configure using multiple 2TB Volumes and then use
Windows to Span them together. This will end up with one drive letter of the full
capacity of the RAID.

1)
Create the RAID Set under RaidSet Functions by selecting all of the drives.

Create multiple Volume Sets under the VolumeSet Functions
Select the desired Volume Raid Level
Set the Select Volume Capacity to 2199GB
Set Greater Two TB Volume Support to No
Set Volume Initialization Mode to No Init (if applicable)*
Check the Confirm the Operation box
Click Submit
Repeat this step until all of the space are assigned.

To view and confirm the Volume settings, select Information > RaidSet Hierarchy.

2)
In Windows Disk Management, make these volumes as Dynamic Disks and span
them together to make one large disk. Spanning is recommend as oppose to
striping. Striping in this configuration requires more system overhead and will
actually reduce performance. Use Spanning.

* By setting the Volume Initialization Mode to No Init will result in immediate
availability of the RAID set, no need to wait for long initialization time.

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5.3. Alarm Conditions / Degraded RAID Set

Quad & Duo Quad Installation and User’s Manual

There are two possible sources for alarms: one from the drive enclosure, the
other from the RAID Controller installed inside the computer.

Enclosure Alarms
(Audible and red indicators):

• Temperature (enclosure detected over
heating condition)

• Fan (enclosure cooling fan not operational,
could lead to over heating)

Mute Alarm: Enclosure audible alarm can be muted
by pressing the green mute button above the
indicators, the red indicator remains on until the
condition is corrected.

RAID Controller Alarm
(Audible and RAID Console GUI indicator):

• Degraded RAID Set (one or more drives not detected
or down)

• Temperature (RAID Controller detected over heating)

Mute Alarm: RAID Controller Alarm can be muted by
the RAID Console. Start the RAID Console GUI, go
to System Controls > View Event / Mute Beeper.

The Systems Event Information screen provides a log of events which triggered
the alarm. The example below shows the RAID Set is degraded because IDE
Channel 4 (drive 4) was removed.

5.4. Replacing a Drive Module

A defective drive module can be easily replaced. Hot swapping is allowed
without interruption to your workflow if the RAID is operating in one of the drive
redundant RAID mode (1,3,5,6).

In a redundant RAID mode, rebuild will start automatically after replacement of a
defective module.

• Pull the lock left to unlock the latch.

• Pull latch forward and right to move the module out.

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6. Formatting and Partitioning

6.1. Apple OS X Formatting

The Quad and Duo Quad are shipped pre-configured for Mac OS X, the
RAID will appear on the desktop after driver installation and reboot.

Should it be necessary to re-format and partition the RAID, use the
Apple Disk Utility.

To start Disk Utility, move pointer to upper left corner of screen, click on Go then
click on Utilities. Locate and launch Disk Utility.

6.1.1. Erase an existing partition

Select the RAID on left, click on Partition tab, select Free Space. Click on
Partition on lower right.

6.1.2. Create a new partition

Select Dulce on the left side drive list, click on Partition tab, change Volume
Scheme to 1 Partition, change Name as desired, click on Partition on lower right.

The drive will appear on the desktop after successful completion of the Partition.

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6.2. Windows XP / Vista Formatting

Quad & Duo Quad Installation and User’s Manual

Start Disk Management (can be found at Control Panel > System and
Maintenance > Administrative Tools > Computer Management. Under
Storage.)

If the RAID shows up as Unknown / Not Initialized, right click on the disk and
Initialize it.

If the drive is larger than 2TB, if using Vista, right click over the disk and Convert
to GPT Disk. Windows XP 32 bit does not support larger than 2TB capacity.
Configure with multiple capacities of 2TB or less.

Right click the Unallocated segment and select New Simple Volume. Enter the
desired Volume Size, assign the desired Drive Letter or Path, check Perform a
Quick Format at the Format Partition screen.

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Quad & Duo Quad Installation and User’s Manual

7. RAID Level Descriptions

Although the RAID Controller supports a large variety of RAID Levels, RAID 0 or
RAID 3 are most commonly used for video and content creation purpose.

RAID
Level

JBOD

RAID

Spare

Description Advantage Disadvantage Ideal for

No disk

0 Striping.

Highest

performance.

redundancy, one

drive failure will

lose all data.

Less cost efficient

1 Mirroring.

Highest

redundancy.

for redundancy,

loses ½ disk

capacity.

Efficient drive

redundancy, 1

drive used for

parity.

Efficient drive

redundancy,

parity distributed

to all drives.

Double drive

redundancy, 2

drives used for

parity.

Loses 1 disk drive

capacity.

Loses 1 disk drive

capacity.

Loses 2 disk drive

capacity.

3

5

6

Striping with

a dedicated
parity drive.

Striping the

parity across

all drives.

Striping with

two

dedicated

parity drives.

Each drive can

Just a Bunch

of disks.

be accessed

individually from

operating

No redundancy.

system.

Loses another

+

A drive is set

aside as an

online hot

spare.

Automatic
rebuild of a
failed drive.

drive capacity. (In

addition to the

drive(s) needed for

the RAID level

selected.)

Highest

resolution HD,

2K, and

maximum

multiple

streams.

Data protection

is paramount,

maximum disk

failure

protection.

Well balanced

for video
requiring

performance

and

redundancy.

Well balanced

for file server

requiring

performance

and

redundancy.

Mission critical.

Audio

applications.

Minimizes

degraded RAID

level exposure

time.

WHAT THE WARRANTY COVERS

Dulce Systems warrants your product against any defect in material and workmanship and conforms to Dulce published
specifications under normal use.

WHAT THE WARRANTY DOES NOT COVER

The warranty does not cover equipment which has been damaged due to accident, misuse, abuse, fire, flood, "Acts of
God," or other contingencies beyond our control; use of incorrect line voltages; improper or insufficient ventilation; failure
to follow operating instructions; or improper or unauthorized repair; improperly packaged for shipping; packaged in non­approved shipping container; shipping damage.

The warranty is voided by removal or alteration of the product or parts identification labels.

Dulce has no liability for general, consequential, incidental or special damages. These include loss of recorded data, the
cost of recovery of lost data, lost profits and the cost of the installation or removal of any Products, the installation of
replacement Products, and any inspection, testing, or redesign caused by any defect or by the repair or replacement of
Products arising from a defect in any Product.

WHAT THE WARRANTY PERIOD IS

Dulce Systems warrants your Quad or Duo Quad product for 36 months and if the product is registered with Dulce within
30 days of purchase, we will extend the warranty for another 6 months totaling 42 months. We warrant the Duo for 36
months. The warranty period begins at the date of shipment to the original end user, company or organization.

Our warranty applies to repaired or replaced Products for the balance of the applicable period of the original warranty or
ninety days from the date of shipment of a repaired or replaced Product, whichever is longer.

WHAT WE WILL DO TO CORRECT THE PROBLEM

We may elect which remedy or combination of remedies to provide at our sole discretion. We shall have a reasonable
time after determining that a defective Product exists to repair or replace a defective Product. Our replacement Product
under its limited warranty will be manufactured from new or reconditioned parts.

Your exclusive remedy for any defective Product is limited to the repair or replacement of the defective Product.

We will return the repaired or replacement Product to you prepaid using the same method of shipping (ex: overnight,
ground, 2nd day, …) as was shipped to us. If a more expedited return shipping method is required, extra charges might
apply at our discretion.

HOW YOU CAN GET SERVICE

Contact our Technical Support to obtain a RMA (Return Materials Authorization) number. The model number, serial
number, and description of the problem will be required. A valid proof of purchase might be required to further validate the
Products warranty eligibility, the valid proof of purchase document must show the product model, serial number, purchase
date, and supplier name. If the valid proof of purchase is not available, the original manufacturing date of the product will
be used to determine the warranty period.

No returns will be accepted without a RMA number. We reserve the right to refuse the delivery of the return.

You shall bear all shipping, packing and insurance costs and all other costs, excluding parts and labor, necessary to
effectuate repair or replacement under this warranty.

All products returned to us must be shipped in the original packaging or Dulce approved packaging. If you do not have the
original packaging, call us to request packaging. A nominal fee will be charged for the requested packaging and for
shipment. Ship the RMA to us pre-paid.

Products that are improperly packaged for shipping; packaged in a non-approved shipping container; or incur shipping
damages are not covered under warranty.

HOW STATE LAW RELATES TO WARRANTY

In the United States, some states do not allow exclusion or limitation of incidental or consequential damages, so the
limitations above may not apply to you. This warranty gives you specific legal rights and you may also have other rights
which vary from state to state.

Limited Warranty

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8. Product Registration

Quad & Duo Quad Installation and User’s Manual

R E G I S T E R N O W

ADDS 6 MONTHS

Register your product within 30 days of purchase

and extend your warranty by another 6 months.

1 minute = 6 months

It will take only one minute to register and you’ll get 6 months in return!

By registering your Quad or Duo Quad, the standard 36 months warranty will be
extended for another 6 months. That’s a total of 42 months (3 years and 6
months warranty.) The longest warranty in the industry!

Please visit our web site and register online.

www.dulcesystems.com/register

A valid proof of purchase might be required to further validate the Products warranty eligibility, the
valid proof of purchase document must show the product model, serial number, purchase date,
and supplier name. If the valid proof of purchase is not available, the original manufacturing date
of the product will be used to determine the warranty period.

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www.dulcesystems.com

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