DSS Eurocom 612 Installation & Programming Manual

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Eurocom 612

Installation & Programming Manual

digital switch systems

Eurocom 612

Small Office / Home Office

Hybrid Telephone System

ONFIDENTIALITY

The information contained in this manual is the property of Digital Switch Systems Ltd.

The contents of this manual must not be copied, distributed or made available to any third party without the prior written consent of Digital Switch Systems Ltd.

"Every effort has been made to ensure that this manual documents the operation of the Eurocom 612 Telephone System. However, due to the on-going improvement and update of software, Digital Switch Systems Ltd. cannot guarantee the accuracy of printed material after the date of publication, nor can Digital Switch Systems Pty. Ltd. accept responsibility for errors or omissions. Revised manuals and update sheets will be published as deemed necessary."

iii

Contents

1. System Overview 1

Introduction 1 General Description 1 System Capacity 2

2. Using an Extension 4

Introduction 4 Extension Codes Quick Reference 4 Key Descriptions 6 Basic Extension Operation 6 Account Codes 8 Brokerage Call 8 Call Diversion 8 Call Intrude 9 Call Parking 9 Call Pick -Up 9 Conference calls 9 Data Protection 10 Do not Disturb 10 Door Phones 11 Enquiry Call 11 Exchange Line Timed Break 11 Extension Call Back 12 Extension Group Calls 12 Holding Calls 12 Last Number Redial 13 Lock Extension 13 Paging 13 Reminder call 14 Room Monitor 14 Speed Dialling 14

3. System Programming 16

Introduction 16 How to Program the System 16 Executive Terminal Programming Menus 17 System Programming Code Summary 20 Account Code Operation 24 Alternative Carrier Selection (ACS) 25 Answering Machine / Voicemail Programming 26 Automatic Answering 27 Boss-secretary Mode 32 Call Barring 33 Call Unit Cost 35 Call Detail Recording (CDR) 35 Call Waiting Tone 37 Clock Setting 37 Courtesy Service 37 Day/Night Mode 38

DTMF Extensions 39 Exchange Line Assignment 39 Extension locking 40 External Call Diversion 40 Fax Call Handling 40 Hold and ring timers 42 Hot Line Programming 42 Intrusion & Paging Programming 43 ISDN Programming 43 Music on Hold 45 Ringing Settings 45 Security Alarm Programming 46 System PIN Number 49 System Size 49 System Speed Dialling 49 Voice Message Programming 50

4. Installation 51

Telephone System Installation 51 Extension wiring 54 Expansion / Optional PCB Installation 56 0+2 / 1+2 / 2+2 Expansion Cards 57 Fax /Voice Card 58 V24 / RS-232C Serial Data Interface 58 V24 / FSK Card 58 CLI and Meter pulse detector card 58 25Hz Ringer Card 59 Door Phones 59 ISDN Cards 60 Music on Hold Source 60 Battery Back-up Unit 60

5. Maintenance 63

Self-Test 63 Customer Database Protection 63 Generic Software Memory 63 Expansion / Optional Plug-In PCB 63 Repair Procedures 64 Problem Solving 64

6. Specifications 66

Electrical Specifications 66 Environmental 66 Loop Limits 66 Dialling Specifications 66 Power up default settings 67

7. Glossary 68

8. Index 70

GenMan V1.1 20020529

Installation & Programming Manual

1. System Overview

Introduction

Purpose

This manual provides the information needed to install, program and operate your telephone System, it should be used in conjunction with the market-specific specification sheet supplied with this manual.

Regulatory Information

Maintenance Limitations

Maintenance on the Telephone System is to be performed only by authorised dealers and installers. The user is not authorised to make any changes and/or repairs except as specifically noted in this manual. If unauthorised alterations or repairs are performed, any remaining warranty may be void.

System Components and Options

 Main Equipment (2 PSTN Exchange Lines / 8 Extension Ports)

 2 + 2 Expansion Card (2 PSTN Exchange lines / 2 Extension Ports) (Option)

 1 + 2 Expansion Card (1 PSTN Exchange line / 2 Extension Ports) (Option)

 0 + 2 Expansion Card (2 Extension Ports) (Option)

 Fax / Voice Card (Option)

 V24 Communications Interface Board/SMDR Port with PC Program (Option)

 Up to 10 Standard And Executive Terminals (Option)

 Up to 2 ISDN Cards (2 Exchange lines / 2 Extension Ports) (Option)

 Door Phone Units (Option)

 Meter pulse detection card (Option)

 Calling line identity card (Option)

 BBU - Battery Back-up Unit (Option)

 25Hz ringer card (Option)

General Description

Your Telephone System is a modern stored-program controlled System designed to meet the requirements of small office/home office applications, whether on analogue PSTN lines or on ISDN basic rate lines. The system offers an extensive range of service features including Fax Call

Section

Installation & Programming Manual

Detection, Call Logging, DISA, System Integral Call Answering, Remote programming and many others, Figure 1-1 shows many of the options available.

The System supports approved single line telephones (DTMF or pulse), modems, facsimile and answering machines. In addition a Standard and Executive Terminal are available which provide extra features on the system. System capacity can be increased from 2+8 to a maximum of 6+12 using plug-in expansion cards.

System programming may be carried out at extension 13 using either a tone phone or the built in menu commands of the Executive Terminal. A PC programming option is supplied with the optional V24 expansion card.

There are two independent alarm loops which can be used to monitor the status of security doors, gates and many other similar applications. Automatic external alarm calls (with voice messages if the optional fax/voice card is fitted) can be made to programmed numbers such as mobile phones, in the event that alarm contacts are triggered.

Figure 1-1 Expansion Options

System Capacity

Basic System Configuration

Feature Configuration

Alarm Loops 2

MOH Port Audio via 3.5mm jack

Internal hold tone

Internal Links 4 (Up to 4 internal calls)

Extension Speed Dial 10 Per Extension plus 1 last number redial, 25 digits

System Speed Dial 99 Per System, 25 Dialled Digits

Last Number Redial 25 Dialled Digits

Door phone ports 1 standard, 1 optional factory fitted

Control Contact (Door Latch) 1 standard, 1 optional factory fitted

Conference 3 Party Conference (All Combinations)

DISA All Exchange Line Ports, ISDN and PSTN

Power fail extensions 11, 12, 21 (Card 1 must be 2+2), 23 (Card 2 must be 2+2)

Maximum terminals 10 (Not power-fail extensions 11, 12)

DTMF Receiver 3 Per System

DTMF Sender 2 Per System

External music on hold port

RS232 CDR output Port and PC program option

2 standard Alarm sensor inputs plus 2 optionally factory fitted

External Paging output

Up to 2 Door phones

Up to 12 extension

orts

PSTN Exchange line

Calling Line Identity & meter pulse card option

Expansion card 1:

2+2 card with extensions 21 & 22 and 2 analogue or digital exchange lines

Expansion card 2:

2+2 card with extensions 23 & 24 and 2 analogue or digital exchange lines

Section 1 - System Overview

System Expansion Configurations

System Type Exchange

lines

+ Extensions ISDN S0 bus Expansion

slot 1

Expansion

slot 2

(basic) 2 + 8

2 + 10 0+2 card

3 + 10 1+2 card

4 + 10 2+2 card

2 + 12 0+2 card 0+2 card

3 + 12 1+2 card 0+2 card

4 + 12 2+2 card 0+2 card

5 + 12 2+2 card 1+2 card

Analogue only system configurations

6 + 12 2+2 card 2+2 card

4 + 10 1 ISDN card

4 + 12 1 ISDN card 0+2 card

5 + 12 1 ISDN card 1+2 card

6 + 12 1 ISDN card 2+2 card

ISDN / Analogue

hybrid system

configurations

6 + 12 2 ISDN card ISDN card

2. Using an Extension

Introduction

Any standard tone telephone may be used with your telephone system. Extension programming and operations are carried out with a tone telephone plus a 100ms recall/flash key.

Extension Codes Quick Reference

Dialling and Feature Access Codes

Access Code Dialled Service Feature Description

0 (or 9)

Outgoing Exchange Line Call

(* For systems using 9 for a line)

1* ext. Page a single terminal extension

1* group Page all terminals in an extension group

10 Paging port

11-18 & 21-24 Call extensions (Internal Calls)

19 Door Phone 1 (optional)

29 Door Phone 2 (optional)

500 Last Number Redial

501-599 System Speed Dial Call

70-79 Dial extension speed dial numbers

80 Make a general call

81 Extension group 1 call with 1 ring

82 Extension group 2 call with 2 rings

83 Extension group 3 call with 3 rings

84 Outgoing Call with flash transparency

85 Pick up parked call

86 Pick up any call

88 Outgoing Call with Data Protection

89 Camp off

91 – 96 (or 01 – 06)

Outgoing Call via Exchange Line 1 – 6 (* For systems using 9 for a line)

#0 Cancel Exchange Line Call-back When Free

#5 Cancel Internal Call Call-back When Free

**account_PIN Code to enter before dialling out if account codes are active

* 719 # Operate door 1 latch relay

* 729 # Operate door 2 latch relay

Section

Section 2 – Using an Extension

Access Code Dialled Service Feature Description

* 21 ext. # Set All Call Diversion From Own Extension

* 2 N ext. # Set Divert No Answer After delay N = 2 – 9 for 5, 10, … 45 sec.

# 21 ext. # Cancel All Call Diversion from another extension

# 21 # Cancel All Call Diversion from own extension

# 20 # Cancel all diversions

*31 ext. # Set Diversion On Busy

#30 # Cancel Diversion On Busy

#30 ext. #' Cancel Diversion On Busy from another extension

*7411# Toggle Do not disturb

*1 Read message on Executive Terminal (optional)

*6 … Extension feature programming code

*7 … Extension feature programming code

*8 … System feature programming code

*9 … System feature programming code

Feature Access Codes after Recall (R) or Transfer key

Access Code Dialled Service Feature Description

R0 (or 9)

Outgoing Exchange Line Call (* For systems using 9 for a line)

R ext. Enquiry call to an extension (hang up to transfer)

R19 Open relay contact of connected door phone

R** account_PIN Code to enter before dialling out if account codes are active

R* ext. Make a brokerage call to an extension

R*0 (or R*9)

Make a brokerage call to exchange line (* For systems using 9 for a line)

R*9 exch. line (or R*0 exch. line)

Make brokerage call to specific exchange line (* For systems using 9 for a line)

R3 ext. Initiate conference call with extension

R39 (or R30)

Initiate conference call with free exchange line (* For systems using 9 for a line)

R30 exch. line (or R39 exch. line)

Initiate conference call with specific exchange line (* For systems using 9 for a line)

R500 Redial last number

R501 – 599 Dial system speed numbers

R70 – 79 Dial extension speed numbers

R80 Make a general call to all extensions

R81 Extension group 1 call with 1 ring

R82 Extension group 2 call with 2 rings

R83 Extension group 3 call with 3 rings

R85 Park an exchange line

R86 Pick up any call

R87 Send a flash signal to exchange line

R88 Make outgoing call with data protection

R90 (or R00)

Hold an exchange line call (* For systems using 9 for a line)

R9 exch. line (or R0 exch. line)

Pick up call on exchange line 1 – 6 (* For systems using 9 for a line)

Installation & Programming Manual

Feature codes on a Busy Call

Access Code Dialled Service Feature Description

0 Exchange Line Call-back when free (Camp on)

1 Interrupt busy calls

2 Pick off TAM extension if connected to exchange line

3 Set exchange call to camp on extension

5 Extension call-back when free (Camp on)

6 Send message if calling party is busy (optional)

89 Exchange or extension call-back when free

Key Descriptions

Number keypad. These keys are used for dialling and entering codes. When connected to a call they will send DTMF tones for using Teleservices.

The recall key is used in various ways to hold, transfer and carry out different operations when on a call.

Basic Extension Operation

Incoming Calls

Answering when phone is ringing:

Lift the handset when the phone is ringing.

Answering when other phones are ringing:

Call pick-up

Dialling the pick up call code will answer the call even if your extension is not programmed to ring.

Answering when extension is busy:

If the extension is in use but other phones are ringing then the call may be answered in one of two ways:

Park current call

Park the call and answer the new call. See page 9 for details.

Drop current call

To answer a call ringing at another extension end the current call and pick up the handset when the phone rings with the new call.

Current call on hold (external calls only)

This will put the current call on hold and answer the incoming external call.

Making Calls

When you lift the handset, you will hear dial tone. However, you may hear the special interrupted dial tone indicating that incoming calls are diverted to another extension.

 After you hear either type of dial tone, you may begin dialling. If you wait for more than 8

seconds without dialling, the engaged tone will be heard.

 If you are on an internal call and an exchange line call arrives then the alert tone will let you

know that a call is waiting.

 All extensions have two digit numbers. The extension numbers are 11 to 18, plus

extensions 21 to 24 when fully expanded. Extension number 19 is reserved for door phone

to , &

ÑÑÑÑringingÒÒÒÒ

Key

top: 0 for line systems

bottom: 9 for line sytems

Section 2 – Using an Extension

1, 29 is reserved for door phone 2, while extension 10 is used to connect to the paging port.

 If you dial a code which is not valid, you will hear the error tone. As soon as you hear the

error tone you may replace the receiver and then try again with the correct number.

 If the administrator has enabled call barring then external call may not be possible to all

destinations. Also, an account code may need to be entered to dial an external number (see page 8).

Dialling an extension

Go off-hook and dial the extension number, or 10 for the paging port and 19 or 29 for the door phone 1 or 2.

Dialling Outside Lines

Access the next free line

Go off hook and dial the free line seize digit, external dial tone will be heard. Now dial the telephone number.

Access a specific line

Go off hook and dial the line digit followed by the line number 1 –6. If the line is present and free then you will hear dial tone, now dial the telephone number required.

Ring Back with Line when free

If all outside lines are busy, you may request the system to place you in a queue for the next line which becomes available, the system will ring back when the line is free. After answering you are connected to the line.

When seizing a line and busy tone is heard press 0 to camp on the line.

Cancel Ring Back

Go off hook and dial the cancel code.

Transferring calls

Internal unannounced

Transfer a call so that it rings at another extension. This is an unannounced transfer.

Internal announced

Transfers a call only after you have announced to the extension who is calling.

Trunk to Trunk transfer

Calls on one exchange line may be transferred to another exchange line. A trunk to trunk transfer will timeout after 1 minute. A warning tone will be heard 10 and 5 seconds before this happens, either caller may extend the call by pressing digits 1 to 9, to increase the call time in multiples of 30 seconds. E.g. pressing '4' will increase the call length by 2 minutes before it is cut off.

Transfer the call as with announced internal transfer but dial an external number instead. Note that the external number may also be dialled using any of the methods in the ‘Dialling Outside Lines’ section above.

 If an internal transfer call is not answered within 60 seconds the call is disconnected. The

original caller will hear engaged tone.

 Trunk to trunk transfer will be subject to the normal call barring and account code

checking as normal external calls.

 If an external call is transferred to an extension and not answered within 60 seconds, all

extensions will ring as if it is a normal incoming call for 30 seconds. If the call is not answered within this time it is dropped.

ext.

tel number

line, tel number

lineÑÑÑÑbusy toneÒÒÒÒ

ÑÑÑÑconfirmation toneÒÒÒÒ

lineÑbusy toneÒ

confirmation toneÒ

ÑÑÑÑconfirmation toneÒÒÒÒ

ext. ÑÑÑÑringingÒÒÒÒ

ext.ÑÑÑÑcall answeredÒÒÒÒ

tel number

ÑÑÑÑcall answeredÒÒÒÒ

tel number

call answeredÒ

Key

top: 0 for line systems

bottom: 9 for line sytems

Installation & Programming Manual

Account Codes

This feature is set up by the system administrator in order to keep a personal account of all external calls. It is not possible to make external calls without first entering '**' followed by your secret account PIN code.

Enter account code

Go off hook and dial the code shown, followed by your account PIN number. After entering the code the call may be made in the normal manner as shown in the Dialling Outside Lines section on page 7.

Brokerage Call

This feature allows you to switch between two calls without the other parties being able to speak to, or hear one another.

Add an extension

While on a call dialling * after recall shows that the call is to be used in a brokerage call.

Add an exchange line

While on a call dialling * after recall shows that the call is to be used in a brokerage call.

Switch between calls

With a brokerage call set up one press of recall will switch between the calls.

Removing caller from brokerage call

Hanging up will drop the current call, the phone will ring back with the other call.

Call Diversion

This feature allows you to divert calls to another extension. There are three different types of call diversion.

 Divert all calls, all the time.

 Divert all calls if not answered after a number of rings.

 Divert calls when extension is busy.

Note that the first two diversion methods cannot be set at the same time.

 If your extension is set to divert calls to another extension then the dial tone will change to

a broken tone to remind you that you may not receive all calls.

Divert all calls

All calls to your extension will ring the new extension instead.

Divert if no answer

Enter the diversion code then the extension number. Enter the delay as follows: 2 = 10 seconds, 3 = 15 seconds … 9 = 45 seconds.

Divert if busy

Enter the divert on busy code with the extension to divert to.

(now dial line and number)

Key

top: 0 for line systems

bottom: 9 for line sytems

ext. no.

number

ÑÑÑÑringingÒÒÒÒ

ext.

delay, ext.

ext.

Section 2 – Using an Extension

Cancel all diversions

Cancels all diversions.

Cancel divert all and no answer

Enter the cancel code, note this will not affect a divert on busy setting.

Cancel divert on busy

Enter the cancel code, note this will not affect divert on no answer.

Cancel all call diversion from another extension

If the extension is receiving diverted calls from another extension then it is possible to cancel the setting from the receiving extension. Enter the cancel diversion code with the extension calls are being diverted from.

Cancel divert on busy from another extension

Cancel divert on busy. Enter the extension at which divert is set.

Call Intrude

It is possible to intrude on a call and make a 3-way conversation. A warning tone will be heard over the conversation while the call is being intruded upon. Note that it is only possible to use this feature if it has been enabled by the system administrator.

Intrude on call

Press 1 if the extension is busy, you are now intruding on the call.

Call Parking

This feature will allow you to ‘park’ an external call, this call can then be retrieved from any extension without needing to know the exchange line parked. The parked caller hears hold tone or music while parked, depending on system programming.

Park an exchange line call

Whilst on a call enter the park code.

Pick up a parked exchange line call

From any extension dial the call pick up code, you are re-connected to the original call.

Call Pick -Up

This feature enables you to ‘pick-up’ a call ringing on another extension. It will pick up the incoming call with external calls always taking priority over internal calls.

If an extension is ringing this will connect you to the caller.

Conference calls

This feature allows a conversation between three parties, two of which may be external numbers.

Add an extension

While on a call enter this code. The final recall press starts the conference.

ext.

ÑÑÑÑbusyÒÒÒÒ

Key

top: 0 for line systems

bottom: 9 for line sytems

ext. noÑÑÑÑanswerÒÒÒÒ

Installation & Programming Manual

Add an external number

The external number may be dialled after pressing using any of the methods in the ‘Dialling Outside Lines’ section on page 7.

Leaving a conference call

Go on-hook. If the other calls were both external numbers they will be dropped, otherwise the callers are connected in a normal two-way call.

Removing last caller from conference

When on a conference call, press recall. The last person in the conference will be rejected, the other party will be put on hold.

Talk privately to original caller

While on a conference call press recall twice, the first will eject the last party in the conference, the second will bring the first caller back.

Data Protection

It is possible to prevent the system from sending warning tones or intruding on an exchange line call. This allows an extension to communicate reliably with data calls from a modem or fax.

Using Data Protection may depend on whether the extension has several pieces of equipment connected. In this case, you may decide per external call whether you want data protection (ad-hoc data protection). You can also set an extension up with permanent data protection, this will stop warning tones being heard over all future calls.

Make a data protected external call

Dial the data protection code, then the external number.

Make call in progress data protected

The data protection code after transfer will enable data protection for the current exchange line call.

Permanent data protection

All following calls will be made with data protection active.

Disable permanent data protection

All following calls will be made without data protection active.

Do not Disturb

This feature allows you to stop calls ringing at your extension. The caller hears unobtainable/error tone when DND is set.

Turn on Do not Disturb

Callers will hear error tone when calling your extension.

 You will not receive any calls and will hear broken dial tone to remind you that DND is

set.

Turn off Do not Disturb

Calls will be received as normal.

numberÑÑÑÑanswerÒÒÒÒ

numberÑanswerÒ

tel. no.

ÑÑÑÑon callÒÒÒÒ

Section 2 – Using an Extension

Door Phones

The Door phone is designed to work with this telephone system only. It provides a two-way speech link between any extension and the Door. The door phone has a call button for ‘ringing’ and a permanently lit LED for easy location. Extension numbers 19 and 29 are reserved for the Door Phones.

Call Door Phone 1

Door phone 1 is connected automatically after a brief alert tone.

Call Door Phone 2 (option)

Door phone 2 is connected automatically after a brief alert tone.

Answer a Door Phone call

Calls from the door phones will have a special ringing sound. The different rings are shown in your Country specific specification sheet packed with this manual.

Open door while connected to door phone

While connected with the door phone dialling the open door code will activate the relay contacts for the door phone you are connected to. This is usually to open an automatic door latch, if fitted.

Open door 1 latch

This will operate the first door latch relay at any time.

Open door 2 latch (option)

This will operate the second door latch relay at any time.

 Both the extension calling and the Door Phone hear a single burst of tone before speech

can commence.

 If no extension answers a door phone call within 70 seconds, the ringing will end.

Enquiry Call

This feature enables you to call another extension while the original party is on hold

Enquire at another extension

While on a call press recall, then dial the extension with which to enquire.

Return to original call

Press recall, you are connected to the original call.

Exchange Line Timed Break

The system has a function called Forward Recall. This allows you to operate telephone services on an exchange line from an extension and allows you to connect the unit behind another telephone system.

Flash Signal on External Line

Whilst on an existing call enter the code to send a recall to the exchange line.

Flash Transparent external call

Dialling 84 to seize a line, followed by the telephone number. Any press of the recall key on the

ÑÑÑÑon call with door phoneÒÒÒÒ

ÑÑÑÑon callÒÒÒÒ ext.

ÑÑÑÑon enquiry callÒÒÒÒ

Installation & Programming Manual

phone will be sent out to the exchange line.

 With a flash transparency call, it is not possible to use any features which require the use of

the

key.

 Calls should not be made for at least 3 seconds after replacing the handset on a call with

flash transparency.

Extension Call Back

If the extension you are calling is busy, you may leave a call back indication, sometimes called camping on an extension. When the extension becomes free you will be called back.

Enabling

When you hear busy tone, press 5.

Activation

Your extension will ring when the busy extension becomes free, pick up the receiver and the other extension will now begin ringing.

Cancelling

If you do not answer a call back within 30 seconds, it will be cancelled. or

To cancel at any time enter the cancel code.

Extension Group Calls

The feature allows you to ring a programmed set of extensions simultaneously. The group ‘80’ will ring with the normal internal ring cadence. Groups 81 to 83 have a special ring cadence to tell them apart.

Call Extension Group

Call extension group 80 with normal internal ring cadence.

Call extension group 81 with one brief ring per cycle.

Call extension group 82 with two brief rings per cycle.

Call extension group 83 with two brief rings per cycle.

Holding Calls

It is possible to place any number of external callers on hold. While on hold the caller hears the hold tone, or external music if this option is fitted. The caller will be unable to hear you. A call can be held in two ways, exclusively and non-exclusively. A non-exclusive call hold allows any number of calls to be placed on hold. Any extension may then pick up the held call. An exclusive hold allows you to hold a call temporarily, e.g. to talk with another extension. A call on exclusive hold will ring back when you hang up, and cannot be picked up by other extensions.

Put an external call on non-exclusive hold

This will place an external line on hold, if it is not retrieved within 1 minute the call will ring back as a general call. The system administrator can change this 1 minute timeout to between 30 seconds and 4½ minutes, see page 40. Any extension may pick up this call.

Retrieve a call on non-exclusive hold

Dial the code shown with line number.

ÑÑÑÑbusy toneÒÒÒÒ

ÑÑÑÑringingÒÒÒÒ

tttt

30 sec

Key

top: 0 for line systems

bottom: 9 for line sytems

ÑÑÑÑon callÒÒÒÒ

on call

line no.

Section 2 – Using an Extension

Put a call on exclusive hold

While on a call press the recall button, you may then dial another number to make an enquiry call. If the extension hangs up the call will ring back your extension immediately.

Retrieve a call on exclusive hold

Press recall.

Last Number Redial

Redial last number

Dials the last external number phoned from this extension. An external line will be seized automatically.

Delete last number from system memory

The last number will be deleted from the system memory, the 500 code above will no longer function.

 Each telephone may have a redial store of its own, independent from the system redial.

You must erase this too to ensure the last dialled number is kept confidential.

 Note that if a specific line was seized to dial the last number then the phones redial key will

try to seize the same line. It will give busy tone if this line is in use, even if other lines are free. If ‘0’ is used to seize a line then a free line will be used automatically.

Lock Extension

It is possible to lock an extension so that it is not possible to make or receive external calls, depending on the system programming. To return to normal operation the user must unlock the extension with a unique PIN number.

Lock an extension

Enter the code. No further calls may be made from this extension.

Unlock an extension

Enter the code, including the PIN number. The system administrator will provide this. It is now possible to make and receive calls as normal.

 Note that it is always possible to dial internally from a locked extension and to dial the

emergency services.

Paging

A paging call can be made to all terminals. This will connect a call in handsfree mode without waiting for a user to answer. The system administrator must enable this feature for your extension before it can be used. A brief warning ring will be heard by the called person before the page is connected.

Page a single terminal extension directly

Dial 1*, followed by the extension number.

Page a single terminal extension if no answer

Dial an extension, then dial 1 during the first 10 seconds of ringing tone.

ÑÑÑÑon callÒÒÒÒ

ÑÑÑÑconfirmation toneÒÒÒÒ

ext

extÑÑÑÑringing ÒÒÒÒ

Installation & Programming Manual

Page all terminals in an extension group

Dial 1*, follwwed by the extension group number 80 – 83.

Page via public address system

Dialling 10 will connect directly to the public address system, if connected.

Reminder call

It is possible to set an alarm which will ring at a set time of the day. It has a special ring sound shown in your country specific specification sheet, packaged with this manual.

Once only alarm

Enter the code where the time in 24-hour format and with 4 digits. E.g., 1:30 am is entered as 0130. This alarm will ring only once; it must be set again before it will sound again.

Daily alarm

Enter the time as with the once only alarm. This alarm will ring at the same time every day until cancelled.

Answer alarm

Go off-hook, the alarm will then stop sounding.

Cancel once only alarm

This will erase the alarm setting and the extension will remain quiet.

Cancel daily alarm permanently

This will turn off the alarm.

Room Monitor

This feature allows you to listen in to an extension left off-hook directly. This can be achieved from any extension or via an outside line.

Set an extension to be monitored from other extensions only

From the extension to be monitored, enter the room monitor code and leave the phone off hook.

Set extension to be monitored from extensions and exchange lines

Enter code where ‘exch’ is the exchange line to monitor from. Do not replace the handset.

Listen to room monitor

Go off hook and dial the extension number that was left off-hook. The system administrator will have details about accessing the room monitor from an exchange line.

De-activate room monitor

Replace the handset on the monitored extension to turn off.

Speed Dialling

Regularly dialled numbers can be programmed into the system and accessed by dialling a short code.

There are 2 types of speed dialling available to a SLT:

group

time

ÑÑÑÑconfirmation toneÒÒÒÒ

time

ÑÑÑÑconfirmation toneÒÒÒÒ

exch

ÑÑÑÑconfirmation toneÒÒÒÒ

ext. no.

Section 2 – Using an Extension

 Ninety-nine system-wide speed dial numbers. These can be used by all extensions but only

changed by the administrator. System speed dials are exempt from call barring.

 Ten personal speed dial numbers of up to 25 digits each, dialled with codes 70 – 79. These

are unique to each extension and may be freely changed.

Dial a speed dial number

Go off-hook and dial the speed dial code. Numbers 70 to 79 are used for extension specific speed dial numbers, while 501 to 599 are used for the system-wide speed dial numbers.

Program a personal speed dial number

Program personal speed dial numbers, where ‘entry’ is a digit from 0 to 9, for personal speed dial numbers 70 - 79. The telephone number is an external number of 25 digits maximum. It is not necessary to include the digit ‘0’ to seize an outside line.

Delete a personal Speed dial number

Where ‘entry’ is a number from 0 - 9 for the personal speed dial numbers 70 – 79.

speed dial code

entry

tel no

entry

3. System Programming

Introduction

All system programming is carried out from either extension 13 or a PC running the programming tool, connected via the V24 option card. In order to program from extension 13 a tone telephone must be used. The Executive Terminal simplifies the operation further by providing full menu driven programming on its built in display. The factory defaults on power-up prior to any programming are shown on page 67.

After programming features, the power must not be switched off for six minutes. This is to ensure the system has written all the programming details to the non-volatile system memory (EEPROM).

How to Program the System

Step 1: Lift handset of Extension 13.

Step 2: Enter the Programming Code shown in this section.

Step 3: Wait for confirmation tone, three short beeps.

Step 4: Repeat at step 2 for further codes, or hang up.

Remember to keep the system powered up for a minimum of 6 minutes following the last programming step.

Repeat this procedure for each programming step.

Throughout the Programming section there are boxes like the one below, which show where codes may be found in the Executive Terminal programming menu. These menus ensure the correct codes are always sent and are the preferred method of programming where available. This method of programming is dealt with on page 17.

System Settings  Miscellaneous  Example menu item

During system programming, the installer must listen for -

 Confirmation Tone (3 short beeps) after the Programming Command has been entered, or

 Error Tone, an interrupted tone like busy tone, indicating that Programming Code has not

been accepted.

A list of the different tones may be found in the Country specific specification sheet.

To Program Several Extensions with the same Feature:

E.g.: to allocate call barring class C (0 to 5) to extensions 11,13 & 21

There is a master reset code to restore factory defaults and erase all programmed data except the system configuration pin code and clock which will remain as per previous settings.

Master Reset Code

Section

Important!

PIN C

Section 3 – System Programming

Special Programming Mode

There is also a special programming mode that allows the installer to omit '*9' PIN prefixes when programming feature codes. To enter this mode at extension 13 dial the code above. You will hear confirmation tone followed by an interrupted dial tone. If you are using a Terminal at extension 13 the LED for extension 13 will stay on, indicating that the extension is busy. An extended menu of all the relevant system programming codes will then be accessible on the Executive Terminal.

During this special programming mode outgoing calls cannot be made at extension 13. Incoming calls will be accepted, although the extension will then no longer be in programming mode when an incoming call is answered. The programming mode may be exited by any of the following methods:

 Entering the code 9990# at extension 13.

 Answering a normal incoming call at extension 13.

 Leaving extension 13 idle for five minutes, this will automatically exit the system

programming mode.

Enter Special Programming Mode

Exit Special Programming Mode

Executive Terminal Programming Menus

To access programming menus at extension 13 using the Executive Terminal press the Menu key (centre key under the display) and scroll through the menus using the Scroll Keys (left and right under the display)

The main menu and sub menus are:

 Extension Settings

 General Settings

 ISDN Settings

 Terminal Features

When in special programming mode after entering *9 PIN 9991# (details above) one more menu is available, System Settings, detailed on page 19. Note that some settings are accessible through the General Settings menu. This allows features to be turned on and off, such as auto answer features, day/night switching and alarms.

Installation & Programming Manual

Executive Terminal Extension programming menu

Figure 3-1 shows the menus available for programming an extension from any Executive Terminal, note that the General Setting and ISDN setting menus are only available when connected to the master extesnion 13.

Figure 3-1 Extension programming menus

Call diversion Data protection Do not disturb Send msg. Leave msg. on terminal Clear msg. on terminal Reminder Call Room monitor Extension speed numbers Disable Terminal

Clock settings Day-Night mode Exch allocation CDR Call warning tone FAX

uto answer settings Hot line assignment Set Exch divert Set alarms Change pin code Music On Hold Boss / Secretary Set the unit cost

Low pitch Mid pitch High pitch

uto answer On

uto answer Off Headset operation On Headset operation Off Reset prog. Keys Language English Language Spanish Line access code: 0 Line access code: 9 Show display line 2 Hide display line 2 Show command strings Hide command strings

Line 1 Off/On Set pt to pt/mpt Pick analog/ISDN first CLIR COLR Set MSN numbers Clear all MSN numbers Set MSN ignore no. Clear all MSN ignore no.

Extension Settings General Settings ISDN Settings Terminal Features CLI Messages

Set divert all Set divert delay Divert all/delay Off Set divert busy Divert busy Off

Daily remind.call Off/On Set daily reminder call Onceoff remind.call Off Set onceoff remind.call

Internal/external Monitor Internal monitor

Set FAX extension Clear FAX extension Enable to receive FAX Disable FAX

dhoc night mode

dhoc day mode

utomatic mode

Set time Set date

Exch diversion Off/On Set diversion on line N

Set immediate hot line Immediate hot line Off Set delayed hot line Delayed hot line Off

uto answer Off/On Set call control Disable call control Set remote control Disable remote control Set remote paging Disable remote paging Set DISA Disable DISA

Arm Alarm 1 Arm Alarm 2 Alarm 1 warning msg. Alarm 2 warning msg.

Section 3 – System Programming

Executive Terminal System programming menu

An Executive Terminal connected to extension 13 is able to enter a system programming mode with the code *9 PIN 9991 #. One further menu will then be made available for changing system parameters, shown in Figure 3-2.

Figure 3-2 System Programming Menu

Clock settings Incoming ring System speed numbers

uto answer access codes Set call barring Program bar filters Program exempt filters Exch divert number Miscellaneous

larms Hot line Bundle splitting System size

ccount Access

Set Exch 1 day mode Set Exch 2 day mode Set Exch 3 day mode Set Exch 4 day mode Set Exch 5 day mode Set Exch 6 day mode Set door ph. day mode Set All Exch day mode Set Exch 1 night mode Set Exch 2 night mode Set Exch 3 night mode Set Exch 4 night mode Set Exch 5 night mode Set Exch 6 night mode Set door ph. night mode Set All Exch ni

ht mode

Remote control code Remote paging code DISA code

Bar filter 1 … 9 Clear bar filter 1 … 9

ssign Ext. day class 1 … 5

ssign Ext. night class 1 … 5 Clear Ext. day class Clear Ext. night class Bar filter -> class 1 Bar filter -> class 2 Bar filter -> class 3 Exempt filter -> class 1… 5 Clear all bar settings

Enable intrusion rights Disable intrusion rights Enable DTMF phone Disable DTMF phone Set TAM Clear TAM Exch 1 special cadence Exch 1 normal cadence Reset system

Disarm alarm 1 Disarm alarm 2

larm 1 function

larm 2 function

larm 1 loop

larm 2 loop

larm number 1

larm number 2 Confirm number Reset alarms

Immediate numbe

Delayed number

ssign Exch 1 to Ext …

ssign Exch 6 to Ext

ssign All Exch to Ext Cancel Exch 1 to Ext … Cancel Exch 6 to Ext Cancel All Exch to Ext

2+8 system 4+10 system 6+12 system

Set time Set date Set day time zone Clear da

time zone

System Settings LCR Settings

Exempt filter 1 … 9 Clear exempt filter 1 … 9

ssign Extension

Remove Extension

ssign Class to Account

ssign PIN to Account

LCR On/Off Carrier access codes Set peak time zone Clear peak time zone Carrier selection Set pause period LCR pin code LCR exempt numbers 0-19 LCR exem

t numbers 20-39

Installation & Programming Manual

System Programming Code Summary

 The prefix *9 is used to program a feature, *8 is used to activate it.

 The default PIN code is 7373.

 System programming can only be carried out at extension 13.

Feature Programming Codes Action

*9 PIN 881 ac_no, ac_pin # Assign a PIN number to an account (01-40)

*9 PIN 882 ac_no, class # Assign a call barring class to an account

*9 PIN 883 1 ext. # Switch on account code operation for an extension

Account Code

Operation

(p 24)

*9 PIN 883 0 ext. # Switch off account code operation for an extension

*9 PIN 2 carrier 0 acc.code # Program carrier access code (9 digits max)

*9 PIN 2 carrier 0 # Clear access code for carrier

*9 PIN 215 carrier auth_code #

Program optional authorisation code (10 digits max)

*9 PIN 215 carrier # Clear authorisation code

*9 PIN 202 tab_ent prefix # Program 4 digit exempt table number

*9 PIN 202 tab_ent # Clear the exempt number (tab_ent = 00 to 39)

*9 PIN 205 start end # Program peak time zone

*9 PIN 205 # Clear time zone

*9 PIN 206 pause # Program pause, 0 – 9 secs

*9 PIN 203 day charge_period carrier #

Program alternative carrier for set time

*9 PIN 201 # Switch on alternative carrier feature

Alternative

Carrier

Selection

(p 25)

*9 PIN 200 # Switch off alternative carrier feature

*9 PIN 435 ext. # Set TAM ext.; ext. will not ring on internal general calls

and code calls

Answering

Machine / Voicemail

Programming

(p 26)

*9 PIN 435 # Clear TAM extension

*9 PIN 242 # Record answer message 1 (fax/voice card option)

*9 PIN 243 # Record answer message 2 (fax/voice card option)

*8 430 # Switch off incoming call control all exch. Lines

*8 43 N A # Switch on incoming call control exch. line N

*8 440 # Switch off remote paging all exch. Lines

*8 44 N A # Switch on remote paging exch. line N

*8 450 # Switch off Fax select for all exch. Lines

*8 45 N A # Switch on Fax select for exch. line N

*8 460 # Switch off DISA for all exch. lines

*8 46 N A # Switch on DISA for exch. Line N

*9 PIN 840 number # Program DISA emergency number

*8 470 # Switch off remote programming for all exch. Lines

*8 47 N A # Switch on remote programming for exch. line N

*9 PIN 461 ACCESS CODE # Program DISA Access Code

*9 PIN 471 ACCESS CODE # Program Remote programming Access Code

*9 PIN 441 ACCESS CODE # Program Remote paging Access Code

*9 PIN 4X0# Delete access code X= 4, 6 or 7

*8 48 N delay # Program ring period before auto-answer

Automatic Answering

(p 27)

*8 401 # Switch on automatic answering

Section 3 – System Programming

Feature Programming Codes Action

*8 400 # Switch off automatic answering

*8 531 # Enable boss – secretary working Boss –

Secretary Mode

(p 32)

*8 530 # Disable boss – secretary working

*9 PIN 981 F 1 number # Program number prefix to bar filter F

*9 PIN 981 F 0 # Clear bar filter F

*9 PIN 96 CFX # Assign (X=1) / clear (X=0) bar filter F to class C

*9 PIN 9810 # 9810 # Clear all user programmable bar filters

*9 PIN 960 # 960 # Clear all bar filters from all classes

*9 PIN 982 F 1 number # Program "number" to exempt filter F

*9 PIN 982 F 0 # Clear exempt filter F

*9 PIN 9820 # 9820 # Clear all programmable exempt filters

*9 PIN 97 C F X # Assign (X=1) / clear (X=0) exempt filter F to class C

*9 PIN 970 # 970 # Clear all exempt filters from all classes

*9 PIN 95 C ext. # Assign class C for daytime operation to extension

*9 PIN 85 C ext. # Assign class C for nighttime operation to extension

*9 PIN 882 ac_no C # Assign class to user account

*9 PIN 950 ext. # Remove barring from an extension for day time

operation

*9 PIN 850 ext. # Remove barring from an extension for night time

operation

*9 PIN 900 # 900 # Clear all call barring user programmable data

Call Barring

(p 33)

*9 PIN 990 # 990 # Reset Call Bar settings to default data

*8 251 # Enable CDR format for a serial printer

*8 250 # Disable CDR printer format & enable PC mode

*8 3111 # Mask last 4 digits in CDR record

*8 3110 # Do not mask last 4 digits in CDR record

*8 323 ext # Output call details for hotel logging enabled extension

*8 3240 # Enable logging of standard extension calls at end of call

*8 3241 # Disable logging of standard extension calls

*8 321 ext # Enable hotel call logging for extension

Call Detail

Recording

(p 35)

*8 320 ext # Disable hotel call logging for extension

*8 510 # Disable the call waiting tone Call waiting

tone

(p 37)

*8 511# Enable the call waiting tone(default)

*8 951 xxxx # Set the metering unit cost in tenths of a currency unit,

e.g.: 8324 = $8, 32.4c.

Call Unit Cost

(p 35)

*8 951 0000 # Clear the unit cost and count unit meter pulses only.

*9 PIN 675 HH MM # Setting the time in 24 Hour / Military Format Clock Setting

(p 37)

*9 PIN 676 DD MM YY # Setting the date.

*9 PIN 242 # Record answer message 1 (fax/voice card option)

*9 PIN 243 # Record answer message 2 (fax/voice card option)

*8 48 L delay # Switch on courtesy service and answer after delay secs.

*8 48 L 0 # Switch off courtesy service on line L

*8 491 ext # Assign single extension for courtesy service ringing

Courtesy

Service

(p 37)

*8 490 # Cancel single extension for courtesy service ringing

*9 371 # 371 # Clear current day-night zone settings

*9 PIN 371 hhmm HHMM# Program day zone which is used in Automatic mode

Day/Night

Mode

(p 38)

*8 371 # Switch on automatic day/night switching

Installation & Programming Manual

Feature Programming Codes Action

*8 360 # Set day mode and disable automatic mode

*8 361 # Set night mode and disable automatic mode

*9 PIN 726 # Use switch on alarm loop 2 for day / night switching

*9 PIN 361 EXT # Set extension as DTMF only.

*9 PIN 360 EXT # Cancel extension as DTMF only.

*8 390 # Default recall window (40 – 160 ms)

DTMF

Extensions

(p 39)

*8 39 w # Recall window (w=1: 60 – 160 ms … w=5: 100 – 160ms)

*9 PIN 91 line 1 ext # Allow an extension to use an exchange line

(exch.=1…6 or 0 for all)

*9 PIN 91 line 0 ext # Prevent an extension using an exchange line

*8 911 # Enable Exchange Line Group feature

Exchange Line

Assignment

(p 39)

*8 910 # Disable Exchange Line Group feature

*8* ext. PIN # Set extension PIN number (3 digits) Extension

locking

(p 40)

*8* ext. # Reset to default extension PIN (any 3 digits allowed)

*9 PIN 840 number # Program call forward number

*9 PIN 841 number # Program and verify call forward number

*9 PIN 842 number Program call forward number including # and time out

*9 PIN 840 # Reset call forward number

*8 8NA # Switch on external call forwarding on line N

*8 8N0 # Switch off external call forwarding on line N

*8 871 # Enable call forwarding for the system

External Call

Diversion

(p 40)

*8 870 # Disable call forwarding for the system

*9 PIN 455 ext # Program ext. as a fax (no general calls, data protection)

*9 PIN 455 # Clear fax extension

*8 45 line 4 # Set fax monitoring on a line

*8 45 line ans_type # Set auto-answer monitoring on a line

Fax Call

Handling

(p 40)

*8 450 # Clear automatic fax answering *8 23 delay #

Program call hold timeout delay (x 30s)

*8 221 delay #

Program call park timeout delay (x 30s)

*8 222 delay #

Program camp on call timeout delay (x 30s)

*8 224 delay #

Program extension ring timeout delay (x 15s)

*8 225 delay #

Program unannounced transfer timeout delay (x 15s)

Hold and ring

timers

(p 42)

*8 226 delay #

Program call back extension timeout delay (x 15s)

*9 PIN 660 number # Program immediate hot line number

*9 PIN 661 number # Program Immediate hot line number & verify

*8 661 EXT # Switch on immediate hot line & assign to an ext.

*8 660 # Switch off immediate hot line

*9 PIN 680 number # Program delayed hot line number

*9 PIN 681 number # Program delayed hot line number & verify

*8 681 EXT # Switch on delayed hot line & assign to an ext.

Hot Line

Programming

(p 42)

*8 680 # Switch off delayed hot line

*9 PIN 791 ext. # Enable extension paging and intrusion on busy calls. Intrude

Programming

(p 43)

*9 PIN 790 ext. # Disable extension paging and intrusion on busy calls.

*8 260# Set all ISDN cards point to point mode

(then switch off / on)

ISDN

Programming

(p 43)

*8 261# Set all ISDN cards to point to multipoint mode

(then switch off / on)

Section 3 – System Programming

Feature Programming Codes Action

*9 PIN 0100 num # Program ISDN base number, card 1

*9 PIN 0102 num Program ISDN base number, card 1 incl. # (wait 5sec for

conf. tone)

*9 PIN 0100# Clear ISDN base number, card 1

*9 PIN 0200 num # Program ISDN base number, card 2

*9 PIN 0202 num Program ISDN base number, card 2 incl. # (wait 5sec for

conf. tone)

*9 PIN 0200# Clear ISDN base number, card 2

*8 271# Enable CLIR for system

*8 270# Disable CLIR for system

*8 281# Enable COLR for system

*8 280# Disable COLR for system

*9 PIN 0 ext 0 num # Program MSN number to extension

*9 PIN 0 ext 2 num Program MSN number to extension, incl. # (wait 5sec for

conf. tone)

*9 PIN 0 ext 0 # Clear MSN number from extension

*9 PIN 0100# 0100# Clear all MSN numbers

*9 PIN 05 N 0 num # Program MSN number to ignore (N=1 to 8)

*9 PIN 05 N 2 num Program MSN number to ignore, including # (N=1 to 8)

*9 PIN 05 N 0 # Clear entry from MSN ignore table

*9 PIN 0500# 0500-# Clear all 8 MSN to ignore numbers

*8 291# Enable analogue line 1

*8 290# Disable analogue line 1

*8 200# Line selection analogue first then ISDN

*8 201# Line selection ISDN first then analogue

*9 PIN 150# Internal hold tone Music on Hold

(p 45)

*9 PIN 151# External music source

Reset System

(p 16)

*9 PIN 000# 000# Clock and PIN Code unchanged

*9 PIN 61 line delay ext # Add extension to ring on exch line during day

*9 PIN 61 line 0 ext # Remove extension from ringing on exch line during day

*9 PIN 31 line delay ext # Add extension to ring on exch line during night

*9 PIN 31 line 0 ext # Remove extension from ringing on exch line during night

*9 PIN 600 # 600 # Reset ringing to default (all extensions ring day & night)

*8 211 MSN_entry ext # Add an extra extension to ring on MSN number

*8 210 MSN_entry ext # Remove an extension from ringing on an MSN number

*8 351 group ext # Add an extension to ring in extension group

*8 350 group ext # Remove an extension from ringing in extension group

*8 3121 # Swap internal ring and external ring cadences

*8 3120 # Use normal internal and external ring cadences

*9 PIN 630 # Use standard exch line ring cadence on line 1

Ringing

Settings

(p 45)

*9 PIN 631 # Use alternate ring cadence for call on line 1

*9 PIN 73 x # Alarm Loop 1 Setting and Entry Time Delay

*9 PIN 74 x # Alarm Loop 2 Setting and Entry Time Delay

*9 PIN 781 ext # Add an extension to ringing on internal alarm

*9 PIN 780 ext # Remove an extension from ringing on internal alarm

*9 PIN 7510 number # Program external notification number 1

Security Alarm

Programming

(p 46)

*9 PIN 7520 number # Program external notification number 2

Installation & Programming Manual

Feature Programming Codes Action

*9 PIN 771 number # Program Confirmation Number (4 digits max)

*9 PIN 71 type # Select Alarm loop 1 type

*9 PIN 72 type # Select Alarm loop 2 type

*9 PIN 7* type # Select Alarm loop type both loops

type=1: internal, 2:ext no conf., 3: ext with conf., 4: int & ext no conf, 5: int & ext with conf., 6: day/night switch, 7: social 1, 8: social 2

*9 PIN 244 # Record alarm loop 1 trigger notification message

*9 PIN 245 # Record alarm loop 2 trigger notification message

*9 PIN 246 # Record alarm code confirmation message

*8 73 x # Assign Tone/ Msg1/2 to Alarm 1 x=1/2/3

*8 74 x # Assign Tone/Msg1/2 to Alarm 2 x=1/2/3

*8 711 # Arm Alarm 1

*8 721 # Arm Alarm 2

*8 7 * 1 # Arm both Alarms

*9 PIN 710 # 710 # Disarm Alarm 1

*9 PIN 720 # 720 # Disarm Alarm 2

*9 PIN 7*0 # 7*0 # Disarm both alarms

*9 PIN 700 # 700 # Master Reset Security alarm settings to default

*9 PIN 730 # 730 # Reset Alarm 1 to default settings

*9 PIN 740 # 740 # Reset Alarm 2 to default settings

System PIN

Number

(p 49)

*5 OLD PIN NEW PIN # NEW PIN#

Change system PIN Number and reset Power Fail LED Indicator

*9 PIN 9991# Enter system programming mode

(Extension 13 hears special dial tone for 5 minutes. *9 PIN codes not needed at start of codes)

Special

Programming

Mode

(p 17)

9990# Exit system programming mode

*9 PIN 110# 110# System size 2 exchange lines, 8 extensions max

*9 PIN 111# 111# System size 4 exchange lines, 10 extensions max

System Size

(p 49)

*9 PIN 121# 121# System size 6 exchange lines, 12 extensions max

*9 PIN entry 0 tel no # Program system speed call number (entry = 501 to 599)

*9 PIN entry 0 # Clear system speed call number (entry = 501 to 599)

System Speed

Dialling

(p 49)

*9 PIN 500 # 500 # Clear all system speed call numbers

*9 PIN 24 X # Voice Message Recording from Extension 13 Voice Message

Programming

(p 50)

*8 24 X # Play back system message from Extension 13

Account Code Operation

Account code operation allows calls to be barred and logged depending on the user, not the extension. An extension may be switched to 'account code mode', it will then require each user to input the sequence: ** then 'account-pin' before making the external call in the normal manner. Up to 40 different accounts may be set up.

Call detail logging will record the external call details with the user account number as well as the extension number if the extension has account code operation enabled. See Call Detail Recording (CDR) on page 35 for the format used.

Each extension may be separately configured to work with account code operation or work in the standard manner. Only one PIN code may be assigned to each user account.

Section 3 – System Programming

Extensions which have account code operation set up but no valid account pin is entered will be assigned call barring class 4. This means incoming calls will be accepted but only emergency numbers and numbers found in the exempt table may be dialled. In order to dial other numbers the user must dial the account PIN code before the telephone number. System speed dial numbers are exempt from call bar checking after the account pin has been entered.

Default

No extensions use call accounting and no accounts are set up.

Assign a PIN number to an account

System Settings  Account Access  Assign PIN to Account

Assign a call barring class to an account

System Settings  Account Access  Assign Class to Account

Switch on account code operation for an extension

System Settings  Account Access  Assign Extension

Switch off account code operation for an extension

System Settings  Account Access  Remove Extension

Alternative Carrier Selection (ACS)

Default

No calls are routed via alternative carriers. All carrier details are blank.

Description

ACS allows four alternative carriers to be used for external calls in addition to the standard network. The carrier is selected using three programmable values as follows:

 Four alternative carriers may be programmed, each

with an access code of up to 9 digits.

 An optional authorisation code may be programmed

with up to ten digits for each of the four alternative carriers.

 An optional pause of 0-9 seconds may be

programmed between dialling the carrier access code, authorization code and the dialled telephone number, if required by the network.

Alternative carrier selection works in the following way:

If an alternative carrier is enabled and active for the time of day then the full external number is compared against an exempt table. The exempt table contains 40 entries of 1-4 digits. If the digit(s) of any exempt table entry match the start of the dialled digits then the call will not be sent via an alternative carrier. This allows local numbers, freephone numbers and other network specific numbers to be excluded from ACS. A number in the exempt table will never be sent via ACS, regardless of the other settings. The figure opposite shows the procedure used by the system to route calls via an alternative carrier.

The time and day method of carrier selection works by allowing or clearing an alternative carrier for the peak time and off-peak time period of every day. The peak time period is separately programmed between any two hours of

Key

ac_no =

01 – 40 for user account number

ac_pin =

pin number for the account, 4 digits

class =

0 for no COS checking 1 – 5 for call barring class of service 1 to 5

PIN ac_no, ac_pin

PIN ac_no, class

PIN ext.

Figure 3-2 A.C.S. Dialling

Yes

External tel. no. dialled

Is non-default

carrier prog. for

curr. day/time?

Tel. no. begins

with an entry in

exempt table?

Is authorization

code

programmed?

Dial external telephone

number

Dial out carrier access code

for cur. time and day then

pause for programmed

pause time

Dial authorization code then

pause for programmed

pause time

Dialing finished

Installation & Programming Manual

the day and is not to be confused with day/night programming.

There is a separate code which acts as a 'master switch'. This is to enable and disable alternative carrier selection without losing any of the ACS programming.

Program Carrier access code

LCR Settings  Carrier access codes

Clear access code for the carrier

Program optional Carrier Authorisation code.

LCR Settings  Carrier auth codes

Clear Authorisation code for the carrier

Program optional pause duration of 0 to 9 seconds

LCR Settings  Set pause period

Switch on ACS for a particular carrier all day every day

LCR Settings  Carrier selection

Switch on ACS feature

LCR Settings  LCR On/Off  On

Switch off ACS feature

LCR Settings  LCR On/Off  Off

Advanced Programming For Alternative Carriers

Note: the day of the week is set automatically by the system whenever the date is programmed. See Clock Setting on page 37.

Programme the peak time zone

LCR Settings  Set peak time zone

Clear the peak time zone

Programme ACS by time and by day

LCR Settings  Carrier selection

Programme table of 40 exempt numbers

LCR Settings  LCR exempt numbers

Numbers beginning with these 4 digits are not to be re-routed and will be dialled without using an alternative carrier.

Clear an ACS exempt table entry

Answering Machine / Voicemail Programming

An extension set as an answering machine does not ring on internal code calls or general calls. Also, a call answered at an answering machine extension may be picked up from another extension by calling the TAM extensions, then dialling 2 at busy tone.

The system also provides DTMF signalling for connecting advanced voicemail systems. This allows intelligent routing of calls to the correct extension mailbox.

Each user must enable a divert mode to the answering machine extension (see page 8). When the answering machine receives a call diverted from another extension, the system will send the DTMF digit ‘8’ followed by the extension number when the call is answered. The voicemail unit should be programmed to recognise this sequence to divert to the correct mailbox.

When a call has been diverted to the answering machine extension, the system will give the extension a broken dial tone to indicate a message is waiting. In addition the system Terminal message key LED will flash. The dial tone and LED will only return to normal when the extension has returned a call to the answering machine extension to retrieve the message.

If the answering machine extension picks up a general call then the system will send the codes ‘813’ for the master extension mailbox 13.

PIN carrier accesscode

Key

carrier =

1 - 4 for alternative carrier 0 = no alternative carrier

accesscode =

carrier access number (9 digits max)

authcode =

optional carrier authorization code (10 digits max)

pause =

0 – 9 for pause of 0 – 9 secs

start =

00 – 23 for time of day in hours to begin peak time

end =

00 – 23 for time of day in hours to end peak time

day =

1 – 7 for Sunday to Saturday 8 for every day.

charge_period=

0 for off peak 1 for peak 2 for all day

table_entry =

00 – 39 for table position

exempt_prefix =

number to ignore for carriers (4 digits max)

PIN carrier

PIN carrier, authcode

PIN carrier

PIN pause

PIN carrier

PIN start, end

PIN day, charge_period, carrier

PIN table_entry, exempt_prefix

PIN table_entry

Section 3 – System Programming

Default

No extension is set as an answering machine.

Set TAM extension

System Settings  Miscellaneous  Set TAM

Clear TAM extension

System Settings  Miscellaneous  Clear TAM

Automatic Answering

Automatic answering provides a powerful and simple way of giving callers access to extensions, external numbers, remote programming and the public address port without any user intervention. The system can automatically answer incoming calls on specific exchange lines with a tone or one of two voice messages of up to 20 seconds, if the fax/voice card option is fitted. By dialling a digit the caller can access one of the auto-answer features shown in the table below:

Type Digit Description

Remote programming

This allows access to system programming codes which start *8 or *9

Remote paging

This gives access to paging port

DISA

This allows the caller to directly dial extensions or be forwarded to an external number.

Incoming Call Control

This prevents any extensions ringing until an access code is dialled.

Fax N/A Automatic fax switching - (Fax/Voice Card Required – see page 41)

Another auto-answer service may be set up called courtesy service, detailed on page 37. This feature will answer and play a courtesy message to callers if the call is left unanswered. Courtesy service and the above auto-answer services cannot be set up on an exchange line at the same time. The autoanswer modes take priority over the Courtesy service option.

If the caller does not enter any digits for 5½ seconds, or an invalid code was dialled then it will ring as a general call (unless Call Control is active, see page 30). There is a master code which enables and disables the auto-answer feature without erasing any of the access codes or auto-answer settings. This is also possible through the PC program status screen. After dialling a digit to enter an auto-answer mode an optional access code may be required.

Several auto answer features such as call control and DISA may be programmed at the same time on a line. The user dials the appropriate code to proceed. If a line has fax switching set, it can also have DISA, remote control or remote paging programmed.

Default

No automatic answering is enabled.

PIN ext

Installation & Programming Manual

Remote Programming

Dial at auto answer.

Remote programming allows the caller to change system settings remotely. All the codes listed in this manual may be entered at a remote location. defines the operation of remote programming. Figure 3-3 defines the operation of remote programming.

Figure 3-3 Remote Programming Operation Flowchart

Yes

Call

extension

Error

tone

Silence

Enter code

Error tone Confirmation tone

Yes

Dial Tone

heard

Incoming call

uto-answered ?

uto-answer not enabled

Dial 2 for Remote

Programming

ccess code required?

Enter remote programming

access code

What can be

heard?

Enter prog. code, with PIN if

required

(*8 and *9 codes only)

What can be

heard?

Ext. 13 or PC currently

has control

What do you

want to do now?

Press # and dial the

extension number

Extension will ring as an

external call

Code was not allowed. Press

# key to re-try

Hang up remote tel. or do

nothing for 10 secs

End

programming

Section 3 – System Programming

Remote Paging

Dial at auto answer.

It is possible to access the paging port from a remote location through auto-answer. The operation is defined in Figure 3-4.

Figure 3-4 Remote Paging Operation Flowchart

Yes

Ring back tone or

disconnected

Incoming call

uto-answered ?

uto-answer not enabled

What can be

heard?

Dial 3 for Remote Paging

Remote Paging not

enabled on line

Connected to the

paging port

Hang up when finished

Silence

Installation & Programming Manual

DISA

Dial at auto answer.

The system can be set to answer incoming calls with a voice message, prompting the user to dial a specific extension, or dial ‘00’ to be diverted to an emergency external number. The external number is shared with the External call diversion feature, on page 40. Depending on the digits entered, the caller is put through to the correct extension directly, or to the emergency number. If no digits are dialled the call will revert to a general call. It is possible to program a PIN number with the DISA facility so that the extensions or external number may only be dialled directly if a PIN is also entered with the DISA code. Callers into the system will be treated according to the flowchart of Figure 3-5. Note also that the access code is shared with the incoming call control feature above.

Figure 3-5 DISA Operation Flowchart

Yes

Incoming call

uto-answered ?

uto-answer not enabled

Dial 4 for DISA

ccess code required?

Enter DISA access

code

ccess code

correct?

Call accepted,

ext. rings with incoming

call

Incoming Call

control enabled?

Call

disconnected

Call goes to a general

call, all extensions ring

Enter a valid

extension

number

Entered ‘00’ &

external no.

programmed?

Call diverted to

external number

Yes

Section 3 – System Programming

Incoming Call Control

Dial at auto answer.

This prevents any extensions ringing until an access code is dialled. This is useful in situations where users are receiving unwanted calls and wish to limit access to a known group. When incoming call control is active on a line the normal 5.5-second timeout to become a general call does not apply. Incoming call control is accessed by dialling 5 at the answer tone, or after the end of the voice message. Figure 3-6 defines how incoming call control operates.

Figure 3-6 Incoming Call Control Operation Flowchart

Programming Codes

Step 1: (Optional – fax/voice card must be installed) Record your answering messages, speak at

tone then hang up quietly.

Record answer message 1 at extension 13

Record answer message 2 at extension 13

Step 2: Enable the auto-answer modes

Switch off incoming call control for all exchange lines

General Settings  Auto answer settings  Disable call control

Yes

Network disconnect

tone

Ringback

tone

Yes

Incoming call

uto-answered ?

uto-answer not enabled

Dial 5 for Incoming call

control

ccess code required?

Enter call control

access code

What can be

heard?

Wrong password entered,

call disconnected

Call accepted,

normal incoming call

Installation & Programming Manual

Switch on incoming call control for exchange line

General Settings  Auto answer settings  Set call control

Switch off remote paging for all exchange lines

General Settings  Auto answer settings  Disable Remote Paging

Switch on remote paging for exchange line

General Settings  Auto answer settings  Set Remote Paging

Switch off DISA for all exchange lines

General Settings  Auto answer settings  Disable DISA

Switch on DISA for exchange line

General Settings  Auto answer settings  Set DISA

Program DISA emergency call forward number (also diversion number)

System Settings  Exch divert number

Switch off remote programming for all exchange lines

General Settings  Auto answer settings  Disable remote control

Switch on remote programming for exchange line

General Settings  Auto answer settings  Set remote control

Step 3: (Optional) Secure auto-answer features with access codes

Program DISA / call control access code

System Settings  Auto answer access codes  DISA code

Program Remote programming access code

System Settings  Auto answer access codes  Remote control code

Program Remote paging access code

System Settings  Auto answer access codes  Remote paging code

Step 4: (Optional) If you wish the call to ring as a normal call first, and auto-answer only if unanswered, program the delay for each line here. By default the call will not ring internally and be auto-answered within 5 seconds of ringing.

Program delay before answering call

 Note: this code also enables the Courtesy service option, but the

courtesy service is overridden by the auto-answer modes of step 2. If auto-answer is disabled on exchanges lines after entering this code then the courtesy service must also be disabled.

Step 5: Switch on the auto-answer service

Switch on automatic answering

General Settings  Auto answer settings  Auto answer Off/On  On

Switch off automatic answering

General Settings  Auto answer settings  Auto answer Off/On  Off

Boss-secretary Mode

A boss-secretary mode can be enabled which allows a boss terminal on extension 13 to call a secretary terminal on extension 15 with a distinctive tone in place of the normal ringing cadence, this tone will sound even if the extension is busy on a call. In addition, the executive terminal will show the caller on-screen, e.g. ‘Sec call’ or ‘Boss call’.

Default

Boss-secretary feature is inactive

Enable boss-secretary operation

General Settings  Boss / Secretary  Enable boss-secretary

Disable boss-secretary operation

General Settings  Boss / Secretary  Disable boss-secretary

line, ans_type

Key

line =

0 for all exchange lines 1 - 6 for single exch. line

ans_type =

1 for answer with tone 2 for answer with msg. 1 3 for answer with msg. 2 5 for msg1 during day, msg2 during night

number =

emergency call forward number (25 digits max)

line, ans_type

PIN number

line, ans_type

PIN access_code

Key

access_code =

security number, 4 digits long

line =

0 for all exchange lines 1 - 6 for single exch. line

delay =

1 – 8 for delay before answering call 1=5 secs … 8=40secs

PIN access_code

line, delay

Section 3 – System Programming

Call Barring

The system has five call barring classes for each extension, a different barring class can be active for daytime operation and another for night time operation. The day/night switching details may be found on page 37. An extension may also be set up for account code operation. The call barring class is then dependant on the account number, not on the extension class of service, see page 24 for further details.

The system speed dial numbers 501 to 599 are exempt from call barring checks, see page 49 for programming details.

The default setting is that all extensions have no class allocated and can make calls on an unrestricted basis.

Class Restrictions

0 User defined

1 User defined

2 User defined

3 User defined

4 The user cannot make outgoing calls, except factory set emergency number

Incoming external calls can be answered

5 The user cannot make or answer external calls, except to factory set emergency number

When a call barring class is assigned to an extension then that extension cannot invoke recall to hold or transfer for 2 seconds after the last digit is dialled, or 2 seconds after an incoming call is answered.

Default

No call barring is set. All extensions belong to class 0 – no barring.

Call bar class of service programming

Each call barring class 1 to 3 can have telephone numbers with up to 9 different prefixes barred. Additionally any number which has a prefix found in the exempt table will be allowed if enabled for that bar class.

The factory default codes in the bar and exempt filters are shown in your country specific detail sheet. The table format is shown below.

Filter Class 1 Class 2 Class 3 Bar Number

1 (y/n) (up to 6 digits)

The exempt filters are all disabled by default for all classes. A table in the following format should be used to keep a record of the settings.

Filter Class 1 Class 2 Class 3 Class 4 Class 5 Exempt number

1 (y/n) (up to 10 digits)

Installation & Programming Manual

The system has 9 user programmable barring filters and 9 user programmable exempt filters numbered 1 to 9 which can be switched in or out in each class.

Step 1: Program the number prefixes to bar in bar table

Program number prefix to a bar filter

System Settings  Program bar filters  Bar filter x

Clear a bar filter

System Settings  Program bar filters  Clear bar filter x

Step 2: Allocate the bar prefixes to the call bar class of service

 Note class 4 and 5 cannot make outgoing calls, filters are not required.

Switch on or off a bar filter in any barring class

System Settings  Set call barring  Bar filter > class x

Clear all bar filter numbers

Clear all bar filters from all classes

Step 3: Program the number prefixes to exclude from barring in exempt table

Program a number in an exempt filter

System Settings  Program exempt filters  Exempt filter x

Clear an exempt filter

System Settings  Program exempt filters  Clear Exempt filter x

Clear all programmable exempt filters

Step 4: Allocate the exempt table entries to barring classes to stop numbers from being barred.

Switch on or off an exempt filter in any class

System Settings  Set call barring  Exempt filter -> class x

Clear all exempt filters from all classes

Step 5: Allocate Class of service to each extension and user account.

Assign a class for day-time operation to an extension

System Settings  Set call barring  Assign Ext Day class x

Assign a class for night-time operation to an extension

System Settings  Set call barring  Assign Ext Night class x

Assign a class to extensions 11,13,15 for example

Assign a class to a user account

System Settings  Account Access  Assign Class to Account

Remove barring from an extension for day time operation

System Settings  Set call barring  Clear Ext day class

Remove barring from an extension for night time operation

System Settings  Set call barring  Clear Ext night class

Reset settings

Clear all call bar settings

System Settings  Set call barring  Clear all bar settings

PIN bar_entry number

Key

bar_entry =

1 - 9 for bar filter table entry

number =

prefix to bar (max 6 digits)

class =

1 - 3 for class 1 - 3

enabled =

1 for filter on 0 for filter off

PIN bar_entry

PIN class, bar_filter, enabled

PIN exempt_entry number

Key

exempt_entry =

1 - 9 for exempt filter table entry

number =

prefix to exempt from barring (max 10 digits)

class =

1 - 5 for class of service

enabled =

1 for filter on 0 for filter off

account_no =

00 – 39 for account number

PIN exempt_entry

PIN class, exempt_entry, enabled

PIN class, ext.

PIN class

PIN account_no, class

PIN ext.

Section 3 – System Programming

It is recommended that the optional V24/PC Program be used to change call barring defaults or to program exempt or additional barred numbers. Users unfamiliar with the system should not attempt advanced programming.

If you have run into problems and wish to restart programming, you can reset the Call barring programming to the default data that was originally provided. To reset to default data: *9 PIN 990 # 990 #.

Call Unit Cost

Description

The cost of the call will be displayed on both the Executive Terminal and the Call Detail Recording output, see below for details. The meter unit cost is entered as four digits in tenths of a currency unit, e.g. if each unit costs 12.4, it is entered as *8 951 0124 #. Note that this requires the use of a meter pulse detection option card, or Advice of Charge service on an ISDN line. These options must be enabled by your telephone service provider.

Default

The meter pulses only are counted if a meter pulse detection card is present.

Set the meter unit cost in tenths of a currency unit

General Settings  Set the unit cost

Clear the meter unit cost and count number of meter pulses only

Call Detail Recording (CDR)

The system produces CDR information which can be sent to a serial printer or to a PC. By default this information is sent at the end of each external call. A hotel logging option may be enabled which will store the call logs of specific extensions and output them as a list when required. This feature can operate if the optional V24 card is fitted and either a PC or serial printer is connected to record the data. To log data using the PC program select the menu option ‘Configuration’  ‘Misc / PC Setup’, then select the ‘Add’ or ‘New’ option to append data to an existing file or create a new file respectively. Figure 3-7 shows the format of the CDR output. At midnight every night the telephone system outputs a header containing a sequence of asterisks to denote the end of each day, as shown below. Features which dial automatically, such as external call diversion and external alarm notification have no extension, the output used is 'Dn' or 'An' where n is the exchange line used, e.g. D2.

Figure 3-7 Call Detail Logging file Format

xxxx

01 13 11 10:52 0:10:3 0000 0 01 1191 18 04 01 13 11 11:47 0:00:0 0000 0 02 123456 18 12 01 17 11 14:12 0:00:5 0012 1 01 112233 12 01 17 11 14:53 0:01:0 0006 0 01 00441234523 23 01 17 11 15:40 0:00:2 01.03 0 03 0198765**** 24 02 01 17 11 00:00 **************************************************** 01 18 11 07:00 0:03:0 02.50 0 01 0123456 D3 01 18 11 09:20 0:10:1 00.00 1 02 Private 15 01 18 11 10:02 0:03:3 00.00 1 02 Unknown 14 CDR BUFFER NEARLY FULL NO CDR AVAILABLE FOR 11 01 10 07 00:16 0:00:0 0000 0 03 123456 11



Year  Day  Month  Time of call  Call duration

(hour:min:10secs)  Call cost /

meter pulses  0–out 1-in  Exchange line  Telephone number

(26 digits max)



Extension  User account

(

tional

)

(Used for hotel call logging only)

Installation & Programming Manual

 Telephone numbers over 26 digits in length are truncated.

 If a call is transferred then the call is logged against the extension which originally made (or

received) the call.

 The start time and duration of call are measured using the internal real time clock. Note:

The start time is measured from dialling the last digit for outgoing calls and answering the call on incoming calls. The duration is rounded down to the nearest multiple of 10 seconds, e.g. 0:15:2 is a duration of 15 minutes, 20 seconds.

 If a meter pulse card has been fitted and the telecom operator has enabled this option on

exchange line then the number of meter pulses for each call will also be logged. If the call unit cost has been programmed then the correct call cost is calculated and output instead. See Call Unit Cost on page 35 for details.

 If the CDR log is sent to a serial printer, not the PC program, then the extra status

messages sent via the serial port must be disabled using the code shown below.

 The last 4 digits of recorded telephone numbers of 5 digits or more may be masked with

the ‘*’ character if the numbers must be kept private, this option may be toggled on and off.

 The call duration is counted from the time the line is seized. In the case of ISDN calls the

call duration timer is restarted when the call is answered. In the case of analogue calls, the call duration timer is restarted at the first meter pulse, this requires the use of a meter pulse detection card and the service enabled by your telephone service provider.

The PC program is able to log calls to a file automatically. Select the menu item ‘Configuration’  ‘Misc / PC setup’ and select the ‘New’ option to begin a new log file or ‘Append’ to add call records to the end on an existing file. Call details will continue to be logged until the program is exited.

Hotel / Motel Operation

In addition to an immediate log of each call made, the system has a feature called hotel call logging which may be enabled for each extension. Each call made from an extension with hotel call logging active will be stored internally in the telephone system and not sent directly to the serial port as with normal extensions. A code may be entered at the master extension to output all call details for one extension via the V24 port to a connected printer or terminal program on a PC.

 The system will store a maximum of 144 call records in total.

 When the hotel call buffer has only ten empty records left, the system will send the

message ‘CDR BUFFER NEARLY FULL’ through the V24 port at the end of each call until the buffer becomes full, when the message ‘CDR BUFFER FULL *******’ will be sent. No new calls will be logged until some calls are cleared from the buffer by outputting an extension CDR log.

 When the call records for an extension are output, the call details for that extension are

removed from the system memory and logging of new calls for the extension starts again.

 If the code to output call details for an extension is entered, but no calls are stored then the

message ‘NO CDR AVAILABLE FOR (ext)’ will be output.

 When disabling hotel call logging for an extension, be sure to clear any records stored for

the extension with the send CDR records command.

 It is possible to disable logging of calls from normal extensions so that the CDR output of

hotel logging enabled extensions is not corrupted with extra information from other extensions.

Default

Call detail recording to printer is disabled. The system is in PC mode. No extnsion have hotel call logging enabled.

Switch CDR output to serial printer format (ASCII CDR information only)

General Settings  CDR  On

Important!

Section 3 – System Programming

Switch CDR output to PC program format (ASCII CDR information plus binary PC program information)

General Settings  CDR  Off

Enable hotel call logging for an extension

Disable hotel call logging for an extension (remember to clear the extension’s call log with code below)

Send call details for hotel logging enabled extension to printer

Mask last 4 digits of telephone number in CDR record

Show full telephone number in CDR record

Log only hotel logging enabled extensions in CDR output, not standard extension call information

Log both standard extension calls at end of call and hotel logging enabled extensions

Call Waiting Tone

A tone will sound on calls in progress to warn of another incoming call. The tone type may be found in the country specific information sheet packed with this manual. It may be disabled for the telephone system with a master code.

 Setting an extension as data-protected will disable the call waiting tone on an extension by

extension basis.

Default

The call waiting tone is enabled.

Disable call waiting tone

General Setting  Call warning tone  off

Enable call waiting tone

General Setting  Call warning tone  on

Clock Setting

The system employs a real-time clock which is backed up for at least 6 hours in case of power failures. This time is displayed on the Executive Terminal and affects Alarm Calls, Call Detail Recording, Alarm Loop Control, and Automatic Day/Night Mode.

 Systems with an ISDN option will automatically set the time at the start of each day when

an ISDN call has been connected.

Setting the time (24-hour format)

General Setting  Clock Setting  Set time

Setting the date

General Setting  Clock Setting  Set date

Courtesy Service

Note: A fax/voice option card is required for this feature, and a day and night courtesy message must be recorded.

This feature will answer and play a courtesy message to callers if the call is left unanswered. The call will continue to ring as an incoming call and may still be answered as normal at any time. Callers will hear a different message depending on whether the system is in day or night mode. The message will be repeated every 15 seconds while the call remains unanswered, with the programmed hold tone or music being played between messages.

An extension may be designated to receive these calls in preference to other extensions. An incoming call will ring all normal extensions until the Courtesy service answers. At this point it will ring only the

ext

PIN HHMM

PIN DD MM YY

Installation & Programming Manual

designated courtesy service extension for a further 30 seconds. If it is still unanswered after this time the caller will be disconnected.

Note that this service will be overridden by any other auto-answer modes or external call diversion, if set up on the same exchange line. The day and night messages are shared between the auto-answer modes and courtesy service so they cannot both use voice messages.

Default

Courtesy service is not set up on any exchange lines.

Step 1: (Optional – fax/voice card must be installed) Record your answering messages, speak at tone then hang up quietly.

Record answer message for daytime at extension 13

Record answer message for night time at extension 13

Step 2: Enable courtesy service for each exchange line.

Switch on courtesy service on exchange line

Switch off courtesy service on exchange line

Step 3: (Optional) Assign single extension for courtesy service ringing.

Assign single extension for Courtesy service ringing

Cancel single extension for Courtesy service ringing

Day/Night Mode

The system can be programmed to switch between day and night modes automatically. These two modes affect the operation of the ring assignments (page 45) and call barring (page 32). The day zone does not necessarily mean that it is daytime, but can mean the times at which people are in an office. The system could, for example, switch to night time operation during a lunch break for one hour at noon every day.

It may be switched between day and night mode in three different ways:

 Automatically switch during two time periods for each day of the week to switch to day

mode automatically. Night mode is used for all other times.

 Using programming codes to manually switch between day and night at extension 13.

 Using a switch on alarm loop 2 to switch between day and night modes manually.

The display on the Executive Terminal will show ‘night’ when it is in night time operation.

Default

The system is in day mode permanently.

Automatic Day & Night Switching by time

Step 1: (Optional) Erase existing day-night zone settings if previously programmed

Clear current Day Zone Settings

System Settings  Clock Settings  Clear day time zone

Step 2: Define period of day to use as daytime service.

Set Day Zone Used In Automatic Mode (repeat code for single second period later each day).

System Settings  Set day time zone

 The same command is repeated if there are two different periods in a day that the system is

to be in day mode. The start time chosen for zone 2 must be later than the end time for day zone 1, otherwise the system will return error tone.

Step 3: Switch on automatic switching.

Key

line =

0 for all exchange lines 1 - 6 for single exch. line

delay =

1 – 8 for delay before playing courtesy message 1=5 secs … 8=40secs

line delay

line

ext

PIN hhmm, HHMM

Key

hhmm =

start time 24hr format

HHMM =

end time in 24hr format

Section 3 – System Programming

Switch on automatic day/night switching

General Settings  Clock Settings  Automatic mode

Manual Day/Night Setting by programming code

Set to Day Mode and switch off automatic day/night switching

General Settings  Day-Night mode  Adhoc day mode

Set to Night Mode and switch off automatic day/night switching

General Settings  Day-Night mode  Adhoc night mode

Manual Day/Night Setting with switch

Use switch on alarm loop 2 for day/night switching

System Settings  Alarms  Alarm 2 function  day/nightswitch

When the switch contacts are closed the system will be in night mode, when the contacts are opened the system will switch to day mode. This setting will override any security alarm function previously programmed onto alarm loop 2.

DTMF Extensions

DTMF extensions will allow only DTMF signalling. The time window for recall pulses is programmable for DTMF extensions to prevent problems with hook switch bounce.

For all extensions programmed as DTMF only a recall signal is recognised if the pulse length falls between a certain programmable period.

Default

Extensions are compatible with both pulse and DTMF signalling. The time window for DTMF only extensions is between 40 and 160 ms.

Set an extension as DTMF only

System Settings  miscellaneous  Enable DTMF phone

Reset an extension from DTMF only

System Settings  miscellaneous  Disable DTMF phone

Set default recall time window (40 – 160 ms)

Set programmable time window

Exchange Line Assignment

This separates the Exchange Line ports into groups for individual extension access. When there are two or more exchange lines, extensions can be programmed to make outgoing calls on designated lines, e.g. a fax line. The default is that all extensions can access all exchange lines. The system will always access the first free line from 1 to 6, in that order.

Default

All extensions are able to make and receive calls on all exchange lines.

Step 1: Set which lines can be accessed by extensions.

Allow an extension to use an exchange line

System Settings  Bundle Splitting  Assign Exch x to Ext

Prevent an extension using an exchange line

System Settings  Bundle Splitting  Cancel Exch x to Ext

Step 2: Enable the exchange line group feature

Enable the Exchange Line Group Feature

General Settings  Exch allocation  On

Disable Exchange Line Group Feature

General Settings  Exch allocation  Off

PIN ext

Key

window =

0 default 40 – 160ms 1 between 60 – 160ms 2 between 70 – 160ms 3 between 80 – 160ms 4 between 90 – 160ms 5 between 100 – 160ms

window

PIN line ext

Key

line =

0 for all exchange lines 1 - 6 for single exch. line

PIN line ext

Installation & Programming Manual

Extension locking

Each extension may be locked from accessing external lines by entering the lock code *7*#. It may be unlocked by dialling the code *7* PIN #, where PIN is a 3-digit code unique to each extension. The PIN numbers for each extension are programmed as follows:

Default

Each extension may use any 3-digit code to unlock an extension.

Program extension lock PIN code

Reset extension lock PIN code to allow any 3 digits

 Until a PIN number has been programmed to an extension, the unlock

code may use a PIN of any 3 digits and the code will be accepted.

External Call Diversion

External call diversion or exchange line call forwarding, allows an incoming call to be automatically routed to an external number using a second exchange line. Two warning tones are heard at 10 seconds and then 5 seconds before a time limit of 30 seconds expires. An informed calling party can then extend this call duration by pressing keys digits 1 to 9, to increase the call time in multiples of 30 seconds. E.g. pressing '4' will increase the call length by 2 minutes before it is cut off. An interrupted dial tone is heard at all extensions when this facility is in operation. When the optional ISDN line card is used then the timeout does not apply when the call forwarding is ISDN to ISDN. This is because the ISDN Network ensures a correct disconnection of the call.

The external call diversion number is also accessible to incoming callers through the DISA service, see page 30.

Note: this setting will override both Automatic Answering or Courtesy service on an exchange line.

Default

Exchange line call forwarding is not set up. All numbers are empty.

Step 1: Program a call divert number

Program call forward number

System Settings  Exch divert number

Reset call forward number

Program and verify call forward number

Step 2: Set exchange lines to divert

Switch on call forward feature on line N

General Settings  Set diversion on line N

Switch off call forward feature on line N

Step 3: Switch on external divert feature

Switch on call forward feature

General Settings  Exch diversion Off/On  Off

Switch off call forward feature

General Settings  Exch diversion Off/On  On

Fax Call Handling

If a fax machine is fitted to the system then the extension must be programmed as a fax extension. If a Fax/Voice Card is fitted then automatic fax detection and transfer to the fax extension can operate. This can allow a line to be shared with voice calls.

ext PIN

ext

PIN number

Key

line =

0 for all exchange lines 1 - 6 for single exch. line

ans_type =

1 for enable call forward with tone 2 for enable call forward with call diversion message

number =

external number to dial (max 25 digits)

PIN number

line, ans_type

line

Section 3 – System Programming

As only one fax detector is fitted it is recommended that fax detection is set up on one exchange line only. This will prevent problems where a fax on two simultaneous incoming calls may not be detected.

There are two automatic fax-switching modes.

Automatic answer mode

This mode answers with a tone or voice message recorded by the user and looks for fax tone to determine if it is a fax call. If no fax calling tone (CNG tone) is detected within 5 seconds of the end of a message, or the fax detector is busy on another call, then a normal incoming general call will be generated.

 Note: Older fax machines may not send CNG tone and therefore there may be a certain

number of ‘silent’ incoming fax calls which need to be transferred manually to the fax machine. This is not a limitation of the telephone system.

 The automatic fax answering service may be set up in parallel with any of the automatic

answering services, on page 26.

 To record an answer message refer to ‘Voice Message Programming’ on page 50. An

appropriate message would be ‘If you are sending a fax, please press send now, otherwise please wait to be connected.’.

 The number of rings before auto-answering is programmable, but it is recommended to

keep this settings at its minimum as some fax machines timeout after 30 seconds without a response from the receiving fax.

Monitor mode

In this mode, the call will initially be handled as a normal call. If a fax tone is detected at any time up to 45 seconds after the call is answered then the call will be automatically transferred to the nominated fax extension. The person answering the call will hear busy tone when the fax call is switched to the fax extension.

If an extension is designated as a fax extension (i.e. where the fax machine is located) then the system will not ring this extension on normal incoming exchange line calls or internal code calls. The fax extension must be nominated before programming the fax detection mode for the required extension.

 Set the fax machine to answer immediately or after 2 rings. If it is programmed to ring after

4 or more rings this may cause excessive delays in fax handling as some models of fax time out after 30 seconds.

Default

No extensions are set up to receive faxes.

 Only 1 extension can be assigned to receive fax calls.

Step 1: Set an extension as a fax extension

Set An Extension To Receive Fax Calls

General Settings  FAX  Set FAX Extension

Clear Fax Receive Function From The Extension

General Settings  FAX  Clear FAX Extension

Step 2: (Optional – fax/voice card required) Enable / disable fax detection on exchange lines

Have Fax Detection/Switching On An Exchange Line

General Settings  FAX  Enable to receive FAX

Clear Automatic Fax Answering/Detection.

General Settings  FAX  Disable FAX

PIN ext

Key

ans_type =

1 for answer with tone 2 for voice message 1 3 for voice message 2 4 for fax monitor mode

line =

1-6 for exchange lines

line, ans_type

Installation & Programming Manual

Hold and ring timers

The system provides many programmable timers to change the duration of ringing and the time exchange line calls can be left on hold or unanswered.

Exchange line hold timer.

When a call is placed on hold using the Hold key or the R00 sequence on a telephone it will remain on hold for a programmable length of time between 30 seconds and 4½ minutes. After this timeout the call will ring at the extension which put the call on hold. If this extension is busy, or not answered for 30 seconds then the call will ring as a general incoming call.

Default

An external call on hold will timeout and call back after 1 minute.

Set exchange line on hold timeout delay

Exchange line park timer

When a call is placed on park using R85 sequence on a telephone it will remain on park for a programmable length of time between 30 seconds and 4½ minutes. After this timeout the call will ring at the extension which put the call on park. If this extension is busy, or not answered for 30 seconds then the call will ring as a general incoming call.

Set exchange line call park timeout delay

Exchange line call camp timer

When a call is placed on camp while the extension is busy by dialling 3 on a telephone it will remain on camp for a programmable length of time between 30 seconds and 4½ minutes. After this timeout the call will ring at the extension which put the call on camp. If this extension is busy, or not answered for 30 seconds then the call will ring as a general incoming call.

Set camp on exchange line timeout delay

Extension ring timer

When the extension is calling the other extension, it will ring for a programmable length of time between 15 seconds and 135 seconds. After this timeout the ring will stop.

Set extension ring timeout

Unannounced transfer timer

When the incoming call is transferred blindly to another extension (see ‘Transferring calls - Internal unannounced’ on page 7), it will remain ringing for a programmable length of time between 15 seconds and 135 seconds. After this timeout the call will ring as a general incoming call.

Set Blind transfer extension ring timeout delay

Call back extension

This timer is started after the extension ring timer has expired and no-one has answered the call. When this timer expires, the external caller is cut off.

Set Call back extension ring timeout delay

Hot Line Programming

There are two Hot Line features Immediate and Delayed. Immediate Hot Line allows a preprogrammed telephone number to be dialled immediately when the extension user lifts the handset. Delayed Hot Line Services are activated after the extension user lifts the handset and a timeout has expired. A pre-programmed number is dialled automatically after the timeout of approx. 10 seconds.

Key

delay (x30s) =

1 – 9 for delay in multiples of 30 seconds, 1=30, … 9=4.5min

delay (x15s) =

1 - 9 for delay in multiples of 15 seconds, 1=15, … 9=2m 15s.

delay (x30s)

delay (x15s)

Section 3 – System Programming

 It is not possible to assign an immediate hot line to extension 13 as to do so would block

any further system programming.

Default

No hotlines are set.

Immediate Hotline

Step 1: Set the external number to dial for immediate hotline

Set Immediate Hot Line Number

System Settings  Hot line  Immediate number

Set Immediate Hot Line Number and dial out to verify

Step 2: Enable the immediate hotline on a single extension

Switch on Immediate Hot Line and assign to an extension

General Settings  Hot line assignment Set immediate hotline Ext: x

Switch off immediate hot line

Delayed Hotline

Step 1: Set the external number to dial for delayed hotline

Set Delayed Hot Line Number

System Settings  Hot line  Delayed number

Set Delayed Hot Line Number and dial out to verify

Step 2: Enable the delayed hotline on a single extension

Switch on delayed hot line and assign to an extension

General Settings  Hot line assignment  Set immediate hotline  Ext: x

Switch off delayed hot line

Intrusion & Paging Programming

Description

It is possible for extensions to intrude on a call if an extension is busy, or to connect in handsfree mode directly for teminal extensions. This feature must be enabled individually for each extension. It is not possible to intrude upon data protected or fax/modem extensions.

Default

No extensions are allowed to intrude on other calls.

Enable an extension to page and intrude on extensions

System Settings  Miscellaneous  Enable Intrusion rights

Disable an extension from paging and intruding on extensions

System Settings  Miscellaneous  Disable Intrusion rights

ISDN Programming

The system supports up to 2 basic rate ISDN accesses if the optional ISDN cards are fitted. MSN and DDI numbering is supported by the telephone system.

In the case of MSN calls an incoming call will ring at the programmed extension for 30 seconds after which it will become a general incoming call - ringing at all extensions normally programmed to ring on general calls. It is possible to override this default setting and program any combination of extensions to ring on any MSN number, the procedure is detailed in ‘Ringing Settings’ on page 45. The programmed MSN number and the incoming MSN number may have different lengths, in this case the system looks at the shorter number and compares it with the last digits of the longer number.

PIN number

Key

number =

external number to dial

PIN number

ext

PIN number

ext

PIN ext

Installation & Programming Manual

CLIP data and CLIR status are sent to the ISDN network when an outgoing call is made. COLP data and COLR status are sent to the network when a call is answered.

When an extension sets up or answers an external call the CLIP/COLP data is based on the MSN number programmed for the extension. If there is no MSN number programmed then the base number for that particular ISDN line is used. If there is no base number programmed then no CLIP/CLIR data is sent, though the network may add it’s own later. In the case of external call diversion and external alarm calls the ISDN base number for the line is used.

 Note: After installing or changing the lines from point to point to point to multipoint the

system should be powered off after a delay of six minutes and then powered up while connected to the S bus to correctly establish ISDN settings.

Default

Default is point to multipoint operation for both ISDN lines. All MSN and MSN ignore tables are empty. Incoming calls to an MSN number will ring only one extension, as contained in the code. CLIP is active – your number is sent to other callers and COLR is inactive, your number is not withheld from callers when you answer.

Set both ISDN lines as point to point mode

ISDN Settings  Set pt to pt/mpt  pt

Set both ISDN lines as point to multipoint mode

ISDN Settings  Set pt to pt/mpt  mpt

Program ISDN base number for ISDN card 1

ISDN Settings  Set MSN numbers  Base number 1

Clear ISDN base number for ISDN card 1

Program ISDN base number for ISDN card 2

ISDN Settings  Set MSN numbers  Base number 2

Clear ISDN base number for ISDN card 2

Enable CLIR system wide

ISDN settings  CLIR  On

Disable CLIR system wide

ISDN settings  CLIR  Off

Enable COLR system wide

ISDN settings  COLR  On

Disable COLR system wide

ISDN settings  COLR  Off

Program MSN number to extension

ISDN Settings  Set MSN numbers  MSN number ext.

Clear MSN number from extension

Reset all MSN numbers

ISDN Settings  Clear all MSN numbers

Program MSN numbers to ignore

ISDN Settings  Set MSN ignore no.

Clear all MSN numbers to ignore

ISDN Settings  Clear all MSN ignore no.

Clear an individual MSN number to ignore

Enable access to analogue line 1

ISDN Settings  Line 1 Off/On  On

Disable access to analogue line 1

ISDN Settings  Line 1 Off/On  Off

Select ISDN lines first on outgoing calls, then analogue

ISDN Settings  Pick analog/ISDN first  ISDN

Select analogue lines first on outgoing calls, then ISDN

ISDN Settings  Pick analog/ISDN first  analog

PIN basenumber

Key

basenumber =

ISDN card base number (max 12 digits)

PIN basenumber

PIN ext. number

Key

msn_number =

MSN number (12 digits max)

ignore_number =

MSN number to ignore (8 digits max)

ignore_entry =

1-8 for MSN ignore table entry

PIN ext.

PIN ignore_entry ignorenumber

PIN ignore_entry

Section 3 – System Programming

Music on Hold

When a caller is placed on hold they will hear one of two different sound sources.

Default

The caller will hear hold tone by default.

Internal Hold tone - held calls will hear two brief tone bursts every 5 seconds.

General Settings  Music on Hold  Internal Tone

External music - held calls will hear the music source connected to MOH socket.

General Settings  Music on Hold  External Music

Ringing Settings

When the system is initially switched on the default setting is that all extensions will ring on all incoming exchange line calls. The system is in day mode.

Before setting the ringing patterns it is best to establish the time when the day mode and night mode begin and end, this also affects the call bar settings. See ‘Day/Night Mode’ on page 38.

When the day/night settings are programmed each extension can be programmed to ring immediately, with a delay of 10 to 45 seconds on incoming exchange line calls or Door Phone calls, or not to ring at all.

With ISDN it is possible to set up MSN/DDI numbers to ring specific groups of extensions. By default if an MSN number is programmed (see page 43) it will ring only the extension it was programmed for, extra extensions can then be added or taken away from ringing on this extension’s MSN number. Ring assignments for MSN numbers are unaffected by day or night service.

It is also possible to switch the ringing cadence for internal and external calls, in this case the ring cadences shown in the country specific specification sheet are reversed. Also, line 1 can be given a different ringing assignment sound to the other extensions. Incoming calls on analogue line 1 may be given a different ring to those on the other CO lines. The ringing cadences can be found in the country specific specification sheet packed with this manual.

Default

All extensions will ring immediately, day and night, for each exchange line and the door phones.

Every extension is a member of every extension group.

Only the designated extension will ring for an MSN number.

Exchange line 1 uses the same ring cadence as all other exchange lines.

Installation & Programming Manual

Extensions to ring for exchange lines and door phones

Add extension to ring for exchange line during day

System Settings  Incoming Ring  Set Exch x day mode

Stop extension ringing for exchange line during day

System Settings  Incoming Ring  Set Exch x day mode

Add extension to ring for exchange line during night

System Settings  Incoming Ring  Set Exch x night mode

Stop extension ringing for exchange line during night

System Settings  Incoming Ring  Set Exch x night mode

Reset all extensions to ring for all exchange lines

Extensions to ring for MSN numbers

Add an extra extension to ring on MSN number

Stop an extension ringing on MSN number

Extensions to ring in extension groups

Add an extension to ringing in extension group

Remove an extension from ringing in extension group

Ringing cadences

Swap internal and external ring cadence

Use normal internal and external ring cadence

Use Normal Ring Cadence for calls on line 1

System Settings  Miscellaneous  Exch 1 normal cadence

Use Different Ring Cadence for calls on line 1

System Settings  Miscellaneous  Exch 1 special cadence

Security Alarm Programming

Description

The system has two independent alarm sensor ports. These can support single contacts, multiple contacts, passive infra-red devices, outputs from current alarm systems or smoke detectors, in series for normally closed or in parallel for normally open contacts. The system can ring extensions internally and dial out to up to two different external numbers when the alarm is activated, with a voice message if the fax/voice message option card is fitted.

Alarm Sensors

The system provides two alarm ports to which alarm sensors may be attached, see Figure 4-3 on page 54. These may be programmed and set independently as normally open or normally closed contacts. If the alarm contact changes from it's normal state then the alarm is triggered. An optional entry delay of 90 seconds may be added to give the user time to disarm the alarm when entering the alarmed area. An alarm loop may also be programmed as a social alarm. In this case the alarm is triggered if the loop does not change state for a period of 24 hours. Alarm sensor 2 can also operate as a switch to select between day and night operation modes, for information see the section 'Manual Day/Night Setting with switch' on page 39.

Alarm Notification

Whenever an alarm is triggered then the system can ring internal extensions, ring external telephone numbers, or both.

 Internal notification will ring all extensions for a period of 30 seconds. This ring may be

stopped temporarily by going off-hook at any extension. This internal alarm repeats every 5 minutes until the alarm is correctly reset.

 External notification will make an external call and can use a voice message or a special

alarm tone to warn the user of the alarm. Up to 2 external numbers may be dialled a

PIN line delay ext.

Key

line =

0 for all exchange lines r 1 - 6 for single exch. line 7 for the Door phones

delay =

0 for no ringing 1 for immediate ringing 2 - 9 for ringing after 10, 15 … 45 seconds

MSN_entry =

11-18, 21-24 for extension with programmed MSN

ext =

extension number 11-24 or 1* for all extensions

group =

0 – 3 for extension groups 80 - 83

PIN line ext.

PIN line delay ext.

PIN line ext.

MSN_entry, ext

group, ext

Section 3 – System Programming

maximum of 255 times until the alarm is correctly acknowledged. The flow diagram used for external alarm calls is shown in Figure 3-8 below. External alarm without notification is silenced by answering the external call. External alarm with notification is silenced and re-armed when the call is answered and the correct confirmation code is entered.

Alarm functions

 Security alarm – this alarm is triggered whenever the contacts change from their normal

state (open or closed).

 Entry & exit delay. Security alarms have a built-in 90-second exit delay. This allows 90

seconds to leave an area and secure it during which time the sensor state is ignored. The entry delay is optional and an alarm will not trigger the instant the sensors change state. They will trigger only if the alarm has not been correctly reset within 90 seconds.

 Social alarm. There are two types of social alarm. They work if there is no activity for a

period of 24 hours. Type 1 will trigger if no one has used an extension for a period of 24 hours. It is cancelled as soon as an extension is used. An external call is made if the internal alarm is not cleared within 1 hour. Type 2 will trigger if an alarm loop has not changed state for 24 hours, such as a door contact, unlike type 1 this alarm must be cancelled using the alarm cancel code. The alarm will ring on all internal extensions initially. If the alarm is still not cleared for a further one hour and the alarm loop does not change state then an external alarm call will be made.

Figure 3-8 External Alarm Flow Diagram

Dial tone heard, now enter

the confirmation code

Press any digit

2 second tone or alarm

confirmation message

Network disconnect

tone

Yes

larm is activated and

entry delay has timed out

System dials

external number

Call answered

before 70 secs?

System plays 3 rapid tones, plus optional voice message

What can be

heard?

larm Re-armed

Switch to next external

number

Wrong confirmation code

entered. System waits

approx 3 min from call end

larm Silenced

Wait 3 minutes

Confirm. code

enabled?

Installation & Programming Manual

Default

No alarms are enabled. All alarm external numbers are empty. All extensions are programmed to ring on internal alarm. Alarm loops sensors are set to normally closed, no entry delay.

Programming

It is recommended that inexperienced users use the PC program option for security alarm programming.

Alarm programming codes should follow the seven steps in order below. This is to prevent incorrect setting of the alarm. The system performs checks on settings after each programming code. E.g. a code to set an external alarm will be rejected unless a number to dial has first been programmed.

Step 1: Set the alarm loop type and entry delay

Alarm Loop 1 Setting and Entry Time Delay

System Settings  Alarms  Alarm 1 loop

Alarm Loop 2 Setting and Entry Time Delay

System Settings  Alarms  Alarm 2 loopn

Step 2: Set the extensions to ring on internal alarm, by default all extensions will ring. A minimum of two extensions must be in the internal ring group.

Exclude an extension from internal alarm ringing group.

Include an extension to internal alarm ringing group.

Step 3: Program the external telephone number(s) to ring, required for external alarm only.

External number 1 for alarms

System Settings  Alarms  Alarm number 1

External number 2 for alarms

System Settings  Alarms  Alarm number 2

Step 4: Program the alarm confirmation number, required for external alarm with confirmation only.

Program Confirmation Number

System Settings  Alarms  Confirm number

Step 5: Program the alarm type and internal / external notification options.

Alarm type Loop 1

System Settings  Alarms  Alarm function 1

Alarm type Loop 2 (Including day/night switch)

System Settings  Alarms  Alarm function 2

Alarm type for both Loops 1 & 2

Step 6: If a fax/voice card is installed then a message may be recorded at extension 13 and played back to the external number if the alarm is triggered.

Record alarm 1 triggered message, speak at tone then hang up gently

Record alarm 2 triggered warning message

Record correct alarm confirmation code has been received message

Step 7: If external notification is required then select the notification method.

Assign Warning Tone/Voice Msg. to Alarm 1

General Settings  Set alarms  Alarm 1 warning msg.

Assign Warning Tone/Voice Msg. to Alarm 2

General Settings  Set alarms  Alarm 2 warning msg.

Daily Operation Codes

Arm Alarm 1

General Settings  Set alarms  Arm alarm 1

Arm Alarm 2

General Settings  Set alarms  Arm alarm 2

Arm Both Alarms

PIN loop

Key

loop =

1 for Normally closed, 90 second entry delay 2 for normally closed, 0 second entry delay 3 for Normally open, 90 second entry delay 4 for normally open, 0 second entry delay

number =

external number to dial

confirmnumber =

4 digit confirmation number to reset alarm

type =

1 for internal alarm 2 external alarm without confirmation 3 for external alarm with confirmation 4 for internal/external alarm without confirmation 5 for internal/external alarm with confirmation 6 for day / night switch on loop 2 7 for social alarm type 1 8 for social alarm type 2

notify_type =

1 for warning tone 2 for alarm voice msg. 1 3 for alarm voice msg. 2

alarm_no =

1 for alarm loop 1 2 for alarm loop 2 * for both alarms

PIN loop

PIN ext.

PIN number

PIN confimnumber

PIN type

notify_type

Section 3 – System Programming

Disarm the Alarm Loops

System Settings  Alarms  Disarm alarm 1 / 2

Clear Alarm settings

Alarm Master Reset (erases all settings)

System Settings  Alarms  Reset alarms

Clear all Alarm 1 Settings (erases all settings)

Clear all Alarm 2 Settings (erases all settings)

System PIN Number

The system PIN number is a security block to stop unauthorised access to system programming. It can be changed to any four-digit number. The power LED will stop blinking and remain on permanently when a new PIN has been set.

Default

The default PIN is 7373.

Change PIN number (4 digits)

General Settings  Change pin code

System Size

The system must be told when an analogue expansion card has been fitted, ISDN cards are automatically detected. When an expansion card is fitted it should occupy slot 1 first, then slot 2. The expansion cards fitted should then be programmed accordingly. Any of the configurations shown in the table on page 3 are valid.

Default

The system will be delivered factory-configured to the correct size. Use this code if cards are removed or installed.

No expansion cards fitted.

System Settings  System size  2+8 system

One expansion card fitted.

System Settings  System size  4+10 system

Two expansion cards fitted.

System Settings  System size  6+12 system

System Speed Dialling

The system provides up to 99 speed dial entries of up to 25 digits. The system speed dial number are exempt from call barring class of service 1, 2 and 3 from account code enabled extensions, unlike individual extension speed dial numbers (see page 14) which undergo full class of service checking.

Default

All 99 system speed dial entries are empty.

Program system speed dial number

System Settings  System speed numbers  Speed number xxx

Clear all system speed dialling numbers

Clear system speed dial number

PIN alarm_no alarm_no

old_PIN, new_PIN new_PIN

PIN entry tel_no

Key

entry =

501 to 599 for speed dial

tel_no =

Telephone number to program, up to 25 digits

PIN entry

Installation & Programming Manual

Voice Message Programming

Note: a fax / voice option card is required for this service.

Default

There are no voice messages recorded by default.

Voice Message Application Maximum Duration

(sec.)

Call diversion 10

Auto-answer message 1 or Courtesy daytime message

Auto-answer message 2 or Courtesy nighttime message

Alarm call message 1 15

Alarm call message 2 15

Alarm confirmation message 8

Record a voice message at extension 13

Lift the handset, enter the code, speak, and then hang up quietly.

Play back a system message from Extension 13

PIN message

Key

message =

1 for call diversion msg. 2 for auto-answer msg. 1 3 for auto-answer msg.2 4 for alarm call msg. 1 5 for alarm call msg. 2. 6 for alarm confirmation message

message

4. Installation

Telephone System Installation

The installer must visually check the Telephone System main equipment prior to actual power-up and making wiring connections to ensure correct programming and subsequent operation of the system. This check must include:

 An inspection of the main unit housing for damage during product delivery.

 An inspection of the fitted 220-240VAC Power Cord & Plug.

 An inspection of integral MDF wiring terminals for appropriate screw terminals (Side

Cover Removal).

Installation Checklist

Before starting installation remember the following points:

 Always disconnect the mains during installation.

 Inspect the fitted Power Cord & Plug.

 Twisted Pair cable must be used to support all extensions and system integral devices with

only one extension per cable. Four-wire (2 pair) cable must be used for Terminal wiring.

 Install an Executive Terminal at Extension 13 (Master Extension) for System

Programming purposes, if this phone is not available, then a DTMF single line telephone may also be used but it will lack menu driven operation.

 The system has a REN of 1 per exchange line and 3 per extension. Do not exceed the

limit.

Locating the Telephone System

The location selected for the telephone system should be clean, dry, temperature controlled and accessible to authorised personnel only. When selecting a site it is important to consider the following:

 Availability of a 220-240V AC mains power socket located within 2m of the system.

Additional outlets for a paging amplifier and music source if needed.

 The unit is designed for wall mounting.

 Proximity to the C.O. line / system line terminations.

 Proximity of the extension telephone locations so that the prescribed cable lengths are not

exceeded.

 A well-ventilated area having a temperature range of 0-50°C with a recommended

temperature range of 20-26°C and a humidity range of 10-95% (non-condensing).

 Lighting and accessibility of the system for maintenance.

Section

Important!

Installation & Programming Manual

The Telephone System must not be subjected to harsh environmental conditions. To ensure easy servicing and reliable operation, several factors must be considered when planning the system installation. The following locations are to be avoided at installation sites:

 Avoid heat-producing or steam producing equipment.

 Avoid Areas with temperature and humidity extremes.

 Avoid installation near a passageway or aisle used for moving machinery or vehicles.

 Avoid installation near equipment which generates high electromagnetic interference.

Possible sources are photocopiers, computer terminals, mobile phones fluorescent tube light fittings and electrical machinery.

 Avoid areas liable to flooding, near flammable materials, excessive dust, vibration or

mechanical stress.

Unpacking the Main Equipment

Static handling precautions must be observed when handling this system.

 Remove the telephone system from shipping carton and lay it flat on a stable working

surface with the cover facing upwards. Remove the 2 screws on the front of the case and remove the plastic side-cover to access the MDF connection terminals.

 Inspect the main unit housing for damage during product delivery.

The resources listed below are all necessary for a working system.

 Main system

 Single Line Telephones or System terminals

 UTP twisted pair cables

 PSTN Exchange Lines or ISDN basic rate line.

Mounting the System

When mounting the telephone system care should be taken to ensure all cables and AC cords are neatly arranged. The telephone system should not be mounted directly onto masonry, concrete, or other surface subject to moisture or condensation. (Use a plywood backing board when mounting to these types of surfaces). A drill template is provided for mounting the system onto the wall. The screw fasteners chosen should be the correct type for the wall surface and capable of supporting the full cabinet weight.

Two #10 screws approximately 40mm long are required to locate into the slots provided on the rear of the Main Equipment as shown in Figure 4-1 below.

Figure 4-1 Rear View of Telephone System

Screw housing slots for wall mounting

Serial number

Section 4 - Installation

Preliminary Procedures

After the case has been wall mounted, connect one exchange line, and two extension telephones (11 and 12)

 Exchange Line 1 must be connected to EXCHANGE terminals marked CO1, line 2 to

CO2, line 3 to CO3, line 4 to CO4, line 5 to CO5 and line 6 to CO6.

 A DTMF telephone (or Executive Terminal) must be fitted to EXTENSION terminals

marked ext.13. This is the Master Extension and is used for system programming.

 Lift the handset at Extension 11 (a power fail telephone) and listen for PSTN dial tone,

before power up. Verify that you can directly dial external numbers, without the normal prefix 0 for a line.

Power up Sequence

 Turn on the 220 – 240VAC supply, then wait about 10 seconds.

 Wait until the green LED on the front cover is on and flashing.

 Call between Extension 12 and extension 11.

 Make an exchange line test call to verify wiring between extensions, main unit and PSTN

exchange lines.

 Set the system clock (see page 37).

 If an Executive Terminal or Standard Terminal is fitted then log on the terminal by dialling

the code * 751 ext. #.

The Telephone System comprises a 220 - 240VAC Power Unit, MBU (Main Board Unit), MOH Port, two PSTN Exchange Line Port, eight hybrid ports for Terminals or SLTs, Expansion/Optional PCB Connectors, Ring Generator Circuit and MDF Connection Unit. A split Main Equipment cover (Top cover/Side cover) is provided to allow individual access to the MDF Connection Unit without access to the Main Equipment circuitry and option cards.

Figure 4-2 Front View of Telephone System

MDF Connection Unit - Wiring

The MDF Connection Unit provides access to the Main Equipment ports via screw-terminals. These screw terminals have been arranged so as to provide:

 Separation between exchange lines and internal equipment.

 Access to extension ports.

 Access to the Door Phones, Paging port, Alarm Loops and Terminal signalling ports.

Important!

Top-cover

Loosen two screws and remove side cover for access to cable connectors

(

MDF

)

Installation & Programming Manual

Extension 14 is suitable for external wiring and is fitted with the required protection circuitry.

Figure 4-3 below, shows the terminal layout.

Figure 4-3 MDF connections

Extension wiring

 To eliminate cross-talk, it is a requirement that twisted pair cable must be used to support

all extensions and system integral devices with only one extension per cable. Four-wire cable must be used.

If an ordinary telephone is connected to an extension which previously had a Terminal connected, the system needs to be told that the Terminal is no longer connected. Ringing will not be heard at the extension until this has been done, though dialling will still be possible. After plugging in the SLT, go off-hook and enter the code *750 ext #.

Important!

Powerfail connections

(

PSTN onl

Paging port

Door 2 latch relay

Door phone 2 (option)

Not used

2 1

Door phone 1 Door 1 latch relay

24 23 22 21 18 17 16 15 14 13 12 11

1 2 3 4 5 6

Terminal Signalling (4 pairs in parallel)

DrRly_Dr1v

CO4__CO3

-Tx+ -Rx+

CO2__CO1

Pfail Pfail

Ext11_Ext12

Ext13_Ext14

Ext15_Ext16

Ext17_Ext18

Pfail

Ext21_Ext22

Pfail

Ext23_Ext24

CO6__CO5

-Tx+ -Rx+

TerSig1_Sig2 AuxSig1_Sig2 Dr2v_Page Alm1_Alm2 Alm3_Alm4

AlmRly

C NC C NO

Extensions Miscellaneous Exchange Lines Alarms

Alarm Loops

Expansion slot 1

Expansion slot 2

Basic system

Expansion slot 2 ISDN or PSTN

Expansion slot 1 ISDN or PSTN

Basic system

Section 4 - Installation

Twisted pair wiring must be used to eliminate interference from other sources. Individual cable-runs between the extension device and the MDF Connection Terminals is a mandatory requirement (StarWiring technique). The maximum cable run lengths are as follows:

Single Line Telephone Extensions (900Ω)

3285m Cable 0.4mm

Executive / Standard Terminals / Door phone (mains power)

950 m Cable 0.4mm

Executive / Standard Terminals / Door phone (Battery Back-up)

200 m Cable 0.4mm

Power Failure Transfer

In the event of a power fail the analogue exchange lines will be connected directly to the designated power fail extensions as shown in the table below. The system Executive and Standard Terminal will not function correctly in the event of a power fail and should not be connected to these extensions.

Exchange Line Pre-set Power Fail

Extension

Configuration

1 11 Standard

2 12 Standard

3 21 Requires 1+2 or 2+2 in expansion slot 1

4 None

5 23 Requires 1+2 or 2+2 in expansion slot 1

6 None

The power fail telephone must match the line signalling characteristics provided by the carrier. The optional Executive or Standard Terminal must not be connected to extensions 11, 12, 21 or 23 as it not suitable for direct connection to exchange lines in power fail mode.

Executive & Standard Terminals

The system can support up to ten Executive Terminals and Standard Terminals combined.

The Executive/Standard Terminal cannot be used on power fail extensions 11 or 12. It is also recommended that extensions 21 and 23 do not have Terminals connected if the system uses analogue exchange lines. A terminal will not function in the event of a power failure. Figure 4-3 shows the location of the power fail extensions.

When installing the Executive or Standard Terminal both the speech pair and the signalling pair are polarity dependent. The speech pair is connected to the normal speech connections for the extension. The signalling pair is connected to any of the signalling pairs shown in Figure 4-3. Each of the pins are labelled on the casing under the MDF cover. When the speech wires are correctly wired then the terminal LED's will flash and it will be possible to make a call. If the signalling wiring is reversed then the display will show ‘Communication Error’ on the Executive Terminal screen after a short delay and the LEDs will not function on the Standard Terminal.

After connecting the Executive Terminal or Standard Terminal the extension will automatically configure itself and the display will show ‘This is extension: xx’ if it correctly connected.

European Telephone RJ11 connection

The European socket is connected as shown in Figure 4-4, below. Note: if the socket is different the pin references should be used, the socket may use Insulation displacement connectors in place of screw terminals.

Important!

Installation & Programming Manual

Figure 4-4 European RJ11 telephone socket wiring

UK Telephone connection

To connect an extension socket in the UK a BT type ‘master’ or ‘primary’ socket must be used to connect the first telephone, connected as shown in Figure 4-5 below. This socket includes extra components in addition to the direct connection found in an ‘Extension’ socket. Subsequent sockets on the same extension may use standard ‘Extension’ sockets. Note: the diagram may not reflect the layout of your master socket – use the pin numbers as labelled in the diagram and on the socket as a guide. Also, the socket may use Insulation displacement connectors in place of screw terminals. The

recommended wiring colours are also specified in the figure.

Figure 4-5 UK BT telephone socket wiring

Expansion / Optional PCB Installation

The Expansion/Optional PCB contains digital circuitry which, while extremely reliable, can be damaged by exposure to excessive static electricity. Use static handling precautions when handling these boards, e.g.

Extension connector block. Connect to the terminals marked ‘Extensions’

Pin 2 to voice + (white with blue bands)

Pin 4 – not used

Pin 5 to voice – (blue with white bands)

Pin 3 - not used

Pin 6 – signalling + (green with white bands)

Pin 1 to signalling – (white with green bands)

BT Master telephone socket

For System Terminals only Connect to the terminals marked ‘Ter 1’ or ‘Ter 2’.

Extension connector block. Connect to the terminals marked ‘Extensions’

Pin 2 to signalling -

Pin 4 to voice -

Pin 5 to signalling +

Pin 3 to voice +

Extension telephone socket

Pin 6 - not used

Pin 1 - not used

Section 4 - Installation

 If power is inadvertently left connected while installing or removing any expansion cards

then before the telephone system is used it should be powered down. Whilst the cards will not be damaged the telephone system is designed to detect these cards during a self-test at power-up.

 Keep all PCBs in their protective anti-static bags until they are installed in the Main Unit.

All PCBs that are not in protective bags should be handled by the card edges only.

 Never lay an unprotected PCB on a carpeted surface.

Each card has it's own corresponding connectors on the main board, in the positions shown in Figure 4-6 below.

Figure 4-6 Expansion / Optional PCB Mounting Location

0+2 / 1+2 / 2+2 Expansion Cards

These expansion cards provide capacity to support two extra extensions with zero, one or two optional PSTN lines. These cards mount onto the Expansion Card slots 1 and 2. A maximum of two PCBs can be mounted on the MBU to provide maximum system capacity of 6 + 12.

PSTN CO Line Ports:

The CO line ports will support DTMF and Pulse dialling. By default, if the extension uses pulse dialling then the telephone system will use pulse dialling onto the exchange line. Likewise, if the extension is DTMF then the exchange line signalling will also use DTMF. If the line is a DTMF line then all speed-dialled numbers from the telephone system will be DTMF, even if the extensions are pulse. The PSTN CO Line ports can be connected to a host PBX’s extension ports for analogue networking purposes. Timed Loop Break line (Recall) signalling is provided to support carrier network services.

Extension Ports:

These are analogue single line ports to support telephony devices.

UTP Cat-3 twisted pair wiring must be used to eliminate interference from other sources. Individual cable-runs between the extension device and the MDF Connection Terminals are a mandatory requirement. (Star-Wiring technique.)

V24 socket

Music on hold external source

Telephone system motherboard

CLI /Meter pulse detection Card

Expansion card 2

System software on socketed EPROM

V24 card

Fax / Voice Card

MDF Connectors

Expansion card 1

BBU connector

Optional 25Hz ringer card

Installation & Programming Manual

For each SLT extension, the wiring pair must have a maximum DC loop resistance of 900Ω. Each system terminal maximum loop resistance is 200Ω under normal conditions (or 50Ω under battery

back-up).

All extensions except extension 14 are for internal use only and are not suitable for external use without additional external lightning protection.

When a SLT or other equipment is connected to the exchange lines, it is not necessary to pause between seizing the line and dialling out the digits.

Fax /Voice Card

This option card is used to store the various voices messages used in Auto Answer features and Security alarm applications. The card also has a fax detector, which is used to automatically route fax calls to the fax machine. The card plugs into the slot shown in Figure 4-6 on page 57. This card is automatically detected when the telephone system powers up.

V24 / RS-232C Serial Data Interface

The optional V24/RS-232C option board is mounted on dedicated MBU terminals provided for this purpose. (Refer to Figure 4-6 on page 57 for location details). The board is connected using the RJ11 cable and either a D9 or D25 serial port connector. Before installing the optional board it is necessary to break out the thin plastic tongue in the moulding to allow the R J11 socket to fit in the side of the case.

Before connecting SMDR port to the terminal device, check that the transmit (TX), receive (RX) and ground pins of the terminal device are RS232 compatible to ensure serial data transmission compatibility. The terminal device can be a Serial ASCII Printer or Computer.

Protocol: 4800Baud, 8 data bits, 1 stop bit, no parity, no flow control

Signal 25 pin D 9 pin D RJ11 on V24 V24 card

Rx 3 2 4 (black) 3

Tx 2 3 3 (blue) 4

GND 7 5 5 (yellow) 2

DSR 6 6 2 (green) 1

V24 / FSK Card

This optional card is identical to the V24 card above plus it is able to generate CLI information for analogue extensions from incoming ISDN calls.

CLI and Meter pulse detector card

There are three options for this slot.

 Meter pulse detector card

 6-line CLI card

 Combined CLI and Meter pulse detector card

The meter pulse detector card detects meter pulses which are displayed on the Executive terminal as either the number of meter pulses or as a call charge for logging to the CDR file.

The CLI and Meter pulse detector card detects meter pulses as described above and detects the Calling Line Identification (CLI) information. The CLI data is also sent to Executive Terminals and to the CDR file.

Important!

Section 4 - Installation

25Hz Ringer Card

Note: This option may be fitted as standard, see Figure 4-6 on page 57 for the board location.

Some older fax machines or automatic answering equipment may not be designed to operate with the 50Hz ringing generated by the telephone system. The ringer card option provides a true 25Hz sinewave ringing waveform to ensure compatibility.

1. First disconnect the telephone system from the mains power outlet.

2. Disconnect the transformaer leads from SK27 on the main pcb.

3. Connect the transformer leads to socket X2 on the 25Hz ringer card.

4. Connect socket X1 on the Ringer card to SK27 on the main PCB. The connector can only be fitted with the components facing away from the transformer.

5. Replace cover, then re-connect the mains power. Ensure the power LED lights when power is applied.

6. Make a test call to a SLT extension and verify it rings correctly.

Door Phones

The telephone system may support one or two door phones, depending on the configuration purchased. The door phone is a proprietary unit designed to work with this telephone system only. It provides a two-way speech link between the door phone and any extension. The unit provides a button for ringing and a permanently lit LED for easy location. As it provides a two-way speech link the door phone is not restricted to doorways, it may be used anywhere an intercom is required.

Contents

 Door phone

 Two wall plugs

 Two wall screws

Installation

The door phone must be connected to the system with standard telephone cable. It must be placed in a location away from the rain.

 Unscrew the front fixing screw and unclip the wall mounting bracket.

 Attach the bracket to the wall using the wall plugs and screws provided.

 Connect the two screw terminals on the door phone to the door phone connectors

labelled DR1V on the MDF for door phone 1, or DR2V for door phone 2, if supported. See Figure 4-3 for details, note that the cable should first be fed through the cable entry hole of the wall bracket before connecting. The polarity is not important. Also note that it is not necessary to power down the telephone system during this operation. The telephone system will ring with a door phone call when it is first connected, this is normal and may be silenced by going off and on-hook at a ringing extension.

 Clip the cover back onto the wall unit and replace the retaining screw.

The telephone system provides a dry relay contact for door latch operation with each door phone. Door phone 1 uses the relay latch labelled 'DrRly', while door phone 2 uses the contacts labelled ‘Alm_rly NO’ This is used to drive an electric door latch, purchased separately. Note that this must be powered independently. Maximum rating is 24 volts 1 amp AC/DC.

Important!

Installation & Programming Manual

ISDN Cards

This optional card provides an interface to a basic rate ISDN exchange line. Support for 2 basic rate lines is possible with an ISDN card fitted into expansion slot 1 and expansion slot 2. Each ISDN card adds two exchange lines to the unit, using the two ISDN b channels on a basic rate ISDN connection. Two analogue extensions are also added with each ISDN card. An ISDN card in expansion slot 1 will add exchange lines 3 and 4 plus extensions 21 and 22. An ISDN card in the second expansion slot will give exchange lines 5 and 6 plus extensions 23 and 24.

Socket & connector supplied with ISDN card

to pin 5 (green) to pin 4 (red)

to pin 3 (black) to pin 6 (yellow)

ISDN connector

Rx+ Rx-

Tx+ Tx-

pin 1

pin 8

Figure 4-7 ISDN RJ 45 Socket wiring

A connector is supplied with the ISDN card, wired as shown in Figure 4-7 above. When the system is powered up the ISDN card is automatically detected and the system runs a test to verify that the 1

and 2

S bus, if connected, are operational. If either S bus is not connected or temporarily down then the tests will be repeated at 5 minute intervals until the B channels are available, during this time attempts to seize an external line routed over an ISDN exchange line will be blocked with busy tone. The system may be connected in parallel with other ISDN devices with a line in point to multipoint configuration. If a B channel is busy on another ISDN device connected to the ISDN line then the system will show the line as busy and stop calls being routed out on that line.

The ISDN card will generally function directly without programming, though to take advantage of the extra services offered by ISDN some programming is recommended. Programming details are found in the ISDN Programming section on page 43. Use of the PC program with V24 option card is recommended to simplify the process.

If you wish outgoing calls to be made on the ISDN network in preference to any PSTN lines then program the feature ‘ISDN first’. The code to be entered at extension 13 is *8 201 #.

The end of line 100Ω terminating resistors must be fitted to the last device connected to the ISDN S

bus. This also applies if the device is the only equipment connected, or if it is the only device connected. The ISDN card contains two links, J1 and J2 which will put the termination in place if fitted.

Music on Hold Source

The telephone system provides a standard audio 3.5mm socket for an external music source, located next to the V24 port. The music source should be 600Ω, 0 dBm / 775mV max, as found at the ‘line-

out’ connectors of many items of audio equipment. It is important to take anti-static precautions and discharge any static build-up on your person before connecting this music source. It is recommended that the telephone system be powered down for this operation. Note that the external music on hold has to be activated before it is enabled, see page 45 for details.

Battery Back-up Unit

The telephone system is powered by an integral 220-240 V AC power supply. During mains failure the analogue exchange lines 1, 2, 3 and 5 are connected directly to extensions 11, 12, 21 and 23 respectively, providing a direct telephone to exchange link, no telephone system services or ISDN exchange line operation will be possible. The optional battery back up unit will power the system in the event of a mains failure and it will operate as normal until the internal batteries are exhausted.

Important!

Section 4 - Installation

The BBU is housed in a similar plastic case to the telephone system and is wall mounted.

It is designed to operate with two 12V, 1.2 Ah sealed lead acid batteries of maximum dimensions 97 mm x 48.5mm x 57mm. The batteries are not supplied with the battery back up unit.

This unit provides the telephone system with a 24 volt dc feed and a 75V

RMS,

25Hz sine wave ringing

supply.

The unit will allow the telephone system to continue to operate for at least 1 hour and possibly up to 3 hours depending on how many telephones are connected and on how much they ring. System software in the telephone system controls the ringing supply to maximise back up time.

Figure 4-8 BBU to telephone system connection diagram

Battery specifications

Measurement Required

Height: 57mm

Width: 97 mm

Depth: 48.5 mm

Electrical spec: 12V 1.2Ah

Recommended source: Yuasa A512/1.2S

Installation of battery back up unit

1. First disconnect the telephone system from the mains power outlet and ensure that the battery

back up unit is NOT connected to the 220-240 volt supply.

2. Ensure the 4-pin socket with the red, blue, white and black leads are connected to plug J4 on

the BBU.

3. Check if the optional 25Hz ringer card is fitted, see Figure 4-6 on page 57 for location. If fitted

remove from socket SK27 and from the transformer leads. This is not required with a BBU unit.

4. Remove the cord bushing/grommet, which secures the mains cable to the back of the

telephone system case and remove the mains connector from the plug SK41.

Important!

PABX power cable grommet fits here

System Power cable socket reconnects here

Kickstart contacts

Green LED – Mains power ok

Battery connector

Batteries

Black

SK27

BBU SK22

BBU cable entry grommet

Connect white 3 wire connector to plug

12 34

Connect 2 pin socket with single wire to pin 2

Telephone System Battery Back-up Unit

Blue

Red LED – System using Battery power

Red

Installation & Programming Manual

5. Remove the cover of the battery back up unit and proceed to install the batteries. Place the

batteries on their side with the terminals facing the side of the case, as shown in Figure 4-8.

6. Using the short red cable with two spade connectors, connect the positive terminal (+) of the

left-hand battery to the negative (-) terminal of the right hand battery.

7. Connect the spade connector on the red wire of the long lead to the remaining positive battery

terminal and the spade connector on the black wire to the negative battery terminal. The other end of this lead with the 2-pin socket with red and black wires should be connected to plug J3 on the BBU.

8. Connect the 2-pin socket with the single wire to the matching 4-pin plug marked SK27 on the

main board. Ensure that the single wire is connected to pin 2 of the connector, as shown in Figure 4-8.

9. Thread the external cable from the battery unit through the cable entry at the rear of the

telephone system case, where the 220-240 volt cable was removed.

10. Connect the 3-pin socket to the matching connector pins marked BBU (SK22) on the

telephone system main board.

11. Close the lid of the system and Battery unit and plug the battery unit into the 220-240 volt

mains outlet.

Note if a 25Hz ringer card is fitted, it must be removed completely when a BBU is connected.

The green led on the front case of the telephone system will light to indicate it is receiving power. After the batteries are charged (approx. 4 to 5 hours) then the system will run without mains power for between 1 and 3 hours depending on the usage of the system and the number and duration of extensions ringing.

When the system is running on battery the internal red led only is lit and when the 220-240 volt power is operating then both the red and green LED’s on the battery back up unit are lit.

To turn off the power feed to the telephone system while the system is running on battery it is necessary to disconnect the batteries at connector J3.

 N.B. While the system is running on battery if, for some reason, the battery leads are

disconnected and then re-connected the system will not run unless the installation technician shorts the two solder pads marked X1 and X2. This is also necessary if the unit is started up using battery power only.

Important!

5. Maintenance

Self-Test

The Telephone System initiates a 'self-test' when the 220-240VAC mains supply is switched on. This self-test power-on sequence includes:

 RAM Test

 PSTN Dial Tone Detection

 Expansion card detection

 Electronic Switching

 PSTN Exchange Line Ports

 PSTN Exchange Line Signalling Method (DTMF/Decadic)

 ISDN line status

 DTMF Resources

The power-on self-test procedure takes about 10 seconds to complete.

After the power-on self-test the green LED on the case will flash slowly, after about 10 seconds. If this does not flash then there is either a power supply problem or a faulty processor or EPROM. Check the fuse and check that the EPROM has been inserted correctly if it has been replaced.

Customer Database Protection

EEPROM (E²PROM) protects the Customer Database containing all the system programming in the event of a mains power failure. Batteries are not

used anywhere in the system. After

programming changes, the system should not be switched off for 6 minutes.

Generic Software Memory

The system's generic operating software is stored on an EPROM and is self-protected in the event of a commercial power failure. Before replacing this ensure that the system is powered off

Expansion / Optional Plug-In PCB

Some of the plug-in boards have lines with ringing voltage of up to 70V AC. The mains power must be removed from the unit before removing and replacing these boards.

These are specific dedicated function boards and can be easily identified for maintenance purposes.

It is recommended that you do not remove or replace these PCB’s from their connectors with power connected to the system, as the system may be reset or cause a lock up.

Section

Warning!

Installation & Programming Manual

Anti-static precautions should be taken before handling these boards as they could be damaged by electrostatic build up.

Repair Procedures

On site repair is limited to replacement of system option boards or the main board.

The boards which maybe replaced by a trained and competent installation engineer are:

 Main 2+8 board

 0+2, 1+2 & 2+2 expansion cards

 Fax / voice card

 V24 card

 ISDN card

 CLI detector card

 Meter Pulse detector card.

 25Hz ringer card

Telephone repair on site is limited to replacement of handsets, line cords and handset cords.

Problem Solving

Green LED not on

Check mains fuse and power connection. Led should flash 10 seconds after power up. It will light steadily after the pin code is set. If power is ok then check that the system EPROM is correctly fitted. If not then replace, ensuring that the pins are all seated correctly. If green LED does not flash then check the system voltages on the test pins labelled SK33 located between the music on hold jack and the RJ11 connector (if fitted). If any of the 24, 12, 6 or 5 volt rails are low then power the system down, remove all option cards and phones to establish if one is faulty before powering back up. If a faulty expansion card or terminal is not found and if the power is not restored on the test pins then return the unit to the dealer.

No dial tone on extensions

Check that sockets are correctly wired. Check that the system has been correctly configured for 2+8, 4+10 or 6+12 operation, as described. Remember that the system terminals are polarity sensitive.

No dial tone when you access an external line

Check that PSTN dial tone is on the exchange line by connecting directly to the line at the master socket.

Check that class of service 5 is not assigned to the extension. Check that dial tone is given when you select a B channel directly on an ISDN terminal connected to the S bus. If not make sure the ISDN bus is not set for data calls only, without dial tone. If the analogue line is not connected and if you are using ISDN then make sure you have programmed the system to select ISDN channels first.

Extension is not ringing on incoming exchange line calls

Check that the correct ringing assignment has been made. Default is that all extensions ring on incoming calls. If there is an interrupted dial tone then Do Not Disturb, Internal Diversion or External Call Forwarding may be active. Check that the extension is not fitted with a single line telephone but programmed as a Terminal. Dial *750 EXT # at the extension where EXT is the extension number to ensure correct ringing on single line telephones.

Section 5 - Maintenance

Outgoing calls do not get through

Check that the line or host PABX extension is set for tone (DTMF) dialling if the extension you are using is DTMF. If the external line is pulse signalling then the extension must be pulse mode and vice versa. Check also that call barring class 5 (no outgoing calls allowed) is not assigned.

Other ISDN equipment will not work with the telephone system

Check the polarity of the connectors on the MDF to Figure 4-7 on page 60. Ensure that your ISDN access is configured as 'Point to Multipoint', your network operator will provide this information with the ISDN line.

PC program status display

The PC program allows the user or installation engineer to see the status of all extensions, exchange lines, and system programming on one screen. While the PC program has control then it is not possible to carry out system programming from extension 13.

The phone rings back when the handset is replaced

The hook switch contacts may be bouncing and simulating a hook-flash before hanging up properly. Try setting the extension as DTMF only and programming the recall time window to eliminate the problem. See ‘DTMF Extensions’ on page 39 for programming details.

Music on hold is not audible

Dial the code *9 PIN 151 # at extension 13 to enable external music through the music jack. Code *9 PIN 150# cancels this and the system operates with a hold tone.

Unable to transfer calls to an extension

Check that the extension involved has not been assigned call barring class 5, which prevents transfer of exchange line calls to the extension from another extension with a different class of service. Check that if an Executive or Standard Terminal had been used previously that the correct setting was then entered for single line telephone operation. Press *7 50 extension # and ring the extension from another phone to check this. Also check that the time break button (R) is set for a 100 ms break (if it is 200, or 600 ms) then the hold and transfer function will not operate.

There are ‘silent’ calls on extensions

Incoming callers who are trying to send a fax are not pressing the START button after the tone or message and the fax switching has timed out and caused a general call. Check that the recorded message gives a clear instruction. Also, some older fax machines may not send CNG tone and this causes ‘silent’ incoming fax calls which need to be transferred manually to the fax machine. NOTE: This is not a limitation of this telephone system.

External call forwarding / trunk-trunk transfer breaks down

This is because there is a time limit of 30 seconds allowed for external call forwarding and trunktrunk transfer. A warning tone will be heard 10 and 5 seconds before this happens, either user may extend the call by pressing digits 1 to 9, to increase the call time in multiples of 30 seconds. E.g. pressing '4' will increase the call length by 2 minutes before it is cut off.

PC program or printer do not operate

Verify that the PC and printer are correctly wired – see page 58. The printer must be a serial printer (4800 baud setting). To send the data to a printer enter *8 251# at extension 13. To connect to a PC dial *8 250# at extension 13.

Check that there is no COM port conflict with other devices such as modems on the PC. The default pin code for the PC program is 7373 and the menu allows you to select a COM port setting under the GENERAL PARAMETERS menu choice, selecting then FACTORY DEFAULT when prompted.

6. Specifications

 For tone and ringing specifications please see the Country Specific Specification sheet

packaged with this manual.

Electrical Specifications

AC Input to Power Supply 220-240VAC 50 Hz

Power Consumption 20VA (Maximum), 10VA (Idle)

Power Supply Fuse Rating 125 mA, 250V

External Music Port (MOH)

600Ω, 0 dBm / 775mV

Contact Rating (Door Latch) 1A, 24V AC/DC

Ringing Current 70V rms, 50Hz or

70V rms, 25Hz with 25Hz ringer card

External Paging Port

600Ω, 0 dBm/775mV

Real time clock operation during power fail Min. 6 hours

Environmental

Operating Temperature

0-50°C 32-122°F

Optimum Operating Temperature

20-25°C 68-77°F

Storage Temperature

0-70°C 32-158°F

Relative Humidity non-condensing 10%-95%

Loop Limits

These are recommended maximum limits.

Single Line Extensions (900Ω)

3285m Cable 0.4mm

Executive / Standard Terminals / Door phone (mains

power)

950 m Cable 0.4mm

Executive / Standard Terminals / Door phone

(Battery Back-up)

200 m Cable 0.4mm

V24/RS-232C (SMDR Port) 15m Cable 0.4mm

Dialling Specifications

DTMF Dialling

Frequency Deviation Less than +/- 1.5%

Rise time 3 ms.

Section

Section 6 - Specifications

Duration of DTMF Signal 65 ms. min.

Inter-digit time 75 ms. min.

Decadic Pulse Dialling

Pulse Dialling rate 10 PPS

Pulse Break/Make duration 66/33

Recall pulse 40 - 160ms for detect; 100ms for send

PSTN CO Line Type

Loop Calling, Unguarded clearing

Power up default settings

 All extensions can make and receive external calls (call barring class 0)

 Alarm contacts are set to Normally Closed, 90-second entry delay, alarm with tone.

 Factory default pin code is 7373

 V24 output of SMDR is in PC mode

 System is in Day Mode

 All extension ringing is immediate, no delays

 No internal diversions on busy, no answer are set

 All extensions can be either DTMF or Pulse Dialling

 Intrusion rights not set

 No automatic answering features are programmed

 All extensions are set to act as single line telephones, with ringing activated

 Default ISDN mode is point to multipoint

 Internal hold tone used.

 Call waiting tone enabled.

 Alternative Carrier Selection is disabled.

Installation & Programming Manual

7. Glossary

0+2 / 1+2 / 2+2 expansion cards

The 0+2 expansion card refers to a card which provides no exchanges lines and two extensions. Similarly the 1+2 and 2+2 cards provide 1 and 2 exchange lines respectively and 2 extensions.

Basic Rate Access

Single ISDN access with two B channels and one D-channel. The two B channels can carry voice, and are used as exchange lines on the telephone system.

BBU

Battery back-up unit. A separate unit that allows the system to operate during a power failure.

Call waiting

During a call a tone signals that there is another call.

CDR

Call detail recording. This is a feature offered by the system which can log all calls with destination, duration, time, cost and originator. It is referred to as SMDR by some systems.

CLIP

Calling line identification presentation. If you have ordered this from your carrier, you can suppress the display of your telephone number at the called party. For this system a CLI card must be connected for analogue lines or an ISDN card for ISDN line for the CLIP feature to be active. The feature must also be requested from the Telecom provider.

CNG tone

Fax machines transmit a special tone at the start of a call so that other equipment knows it is for a fax machine. The system is able to transfer calls to a fax extension when it detects fax CNG tone.

COLP

Connected line presentation. This shows the calling party your telephone number, if different from the dialled number. This is relevant in the case of MSN numbering. This service is available on ISDN lines only.

DDI

Direct dialling inward. This is an ISDN service similar to MSN. It allows a single ISDN line to have many telephone numbers.

DISA

Direct Inward Station Access. This allows you to dial into the telephone system direct to an extension on an external number without needing an operator to manually answer the call first.

DTMF

Dual-tone, multi-frequency. This is the name given to the tones used by phones to dial numbers or access network services.

Exchange

Node in public telecommunications network. Often also referred to as Central Office. Your external telephone line is connected to the telephone network through equipment in the local exchange.

Flash

A flash is a short break in the line. It is detected by the system to activate certain features during a call and can also be sent to the exchange line to activate network services. Often called recall.

Hotline

A Hotline is an extension that dials a number automatically whenever the extension is taken off-hook.

ISDN

ISDN stands for Integrated Services Digital Network. Compare with PSTN.

Glossary

KTS

Key telephone system. A system which uses it’s own system telephones, often with extra functions. This unit is a hybrid telephone system, capable of supporting both ordinary SLT and Terminal phones.

MSN

See Multiple subscriber number.

Multiple subscriber number (MSN)

An ISDN basic rate access can have many numbers assigned to it. This is called multisubscriber numbering. Another version is DDI, which is treated exactly the same in the system. The numbers are used to address the connected terminals.

NT / NTBA

Network Termination Basic Access. This is a device which adapts a two- wire system to a four- wire connection to the ISDN S0 interface.

Personal identification number (PIN)

You need the personal identification number (PIN) to program the system. This should be changed to a safe, easy to remember number.

PSTN

Public Switched Trunk Network. This is the name given to the analogue telephone network, compare with ISDN, the digital network.

Recall

See flash.

RTC

Real time clock. This is the clock inside the system which is backed up by battery and will not lose the time if power is lost and the BBU runs out of charge.

Serial Port

See V.24

SLT

Single line telephone. This is an ordinary telephone which can be connected to the network on it’s own.

SMDR

Station message detail recording. This the ability to log all calls made by the system for accounting purposes. The system uses a system called CDR, or call detail recording.

Terminal

A terminal refers to different devices depending on the context. In the case of this telephone system the Terminals are the system phones connected to it, the Executive Terminal and Standard Terminal.

V.24

Technical name of the internationally standardised serial data interface as also found on PCs. Also referred to as a serial port or an RS232 interface.

Installation & Programming Manual

8. Index

0+2, 1+2, 2+2 expansion cards.......... 57

accounts ................................... 25

using ..................................... 8

alarm

calls .................. See reminder call

connector locations...................54

notification options ...................46

sensors..................................46

social....................................47

alternative carrier selection ............ 25

answering calls..............................6

answering machine....................... 26

automatic answering..................... 27

courtesy service .......................37

baby monitor............See room monitor

bar filters.................................. 34

battery back-up unit .............. See BBU

BBU

connections .......................61, 62

installation.............................60

boss-secretary ............................ 32

broker call...................................8

busy call

pick-up................................... 9

call

answering ............................... 6

barring..................................34

brokerage ............................... 8

conference .............................. 9

data protected ........................10

detail recording .......................36

dialling out.............................. 6

diversion................................. 8

door phone.............................11

general & code ........................12

holding..................................12

parking................................... 9

pick up................................... 9

reminder................................14

speed dial ..............................14

transferring .............................7

waiting tone ...........................37

call control flow diagram................ 31

call intrusion

programming...........................43

using ..................................... 9

call logging ................................ 36

call-back................................... 12

calling line identity restriction ..See CLIR

CDR ......................................... 36

CLI card .................................... 58

CLIR .........................................44

clock setting...............................37

CO lines ................See exchange lines

code calls ..................................12

COLR ........................................44

conference calls

making .................................. 9

connected line identity restriction ... See COLR

connection

terminals............................... 54

connections

layout................................... 54

COS..........................................33

courtesy service...........................37

data protection............................10

date setting................................37

DDI numbers .............See MSN numbers

default settings ...........................67

delayed hot line...........................43

dialling

codes .................................... 4

extensions .............................. 6

outside lines............................ 7

diverting calls ..............................8

do not disturb .............................10

door latch

connecting............................. 59

operating............................... 11

door phone

calling .................................. 11

connector locations .................. 54

installation ............................ 59

opening door .......................... 11

ring settings ........................... 46

DTMF

dialling specifications................ 66

extensions ............................. 39

EEPROM................................ 16, 63

electrical specifications..................66

environmental specifications............66

exchange line

connector locations .................. 54

disabling line 1 ........................ 44

groups .................................. 39

ISDN..................................... 60

priority on outgoing calls ............ 44

PSTN .................................... 57

timed break ........................... 11

Index

exclusive hold............................. 12

executive terminal

extension programming menu .......18

system programming menu ..........19

executive-secretary...See boss-secretary

exempt filters............................. 34

expansion

options.............................1, 2, 3

expansion cards

0+2, 1+2, 2+2 ..........................57

installing................................56

extension

accounts................................25

boss-secretary .........................32

call intrusion...........................43

call logging.............................36

call-back................................12

connector locations...................54

dialling................................... 4

DTMF ....................................39

exchange line allocation .............39

fax, setting as .........................41

groups...................................46

hotel call logging......................36

how to lock.............................13

locking ..................................40

loop limits..............................66

ringing on exchange line .............46

set as answering machine............26

external alarm notification ............. 46

external calls................................7

external music on hold .................. 45

fax

exension ................................41

monitor mode..........................41

fax / voice card........................... 58

flash memory.................. See EEPROM

flash transparency........................ 11

forward recall............................. 11

general call................................ 12

glossary .................................... 68

group

extensions..............................46

hold

exclusive ...............................12

music....................................45

music source installation.............60

non-exclusive ..........................12

timeout .................................42

holding calls............................... 12

hotel operation ........................... 36

immediate hot line....................... 43

incoming call control .................... 31

installation

BBU......................................60

checklist................................51

doorphone..............................59

fax / voice card .......................58

ISDN card............................... 60

location ................................ 51

MPD / CLI card ........................ 58

music source .......................... 60

terminals............................... 55

V24 card................................ 58

internal alarm notification ..............46

internal music on hold ...................45

introduction to system .................... 1

intruding on calls ..................... 9, 43

ISDN

base number........................... 44

card installation ...................... 60

CLIR..................................... 44

COLR.................................... 44

connections............................ 60

ignore numbers ....................... 44

MSN groups ............................ 46

MSN numbers .......................... 44

point to point / multipoint.......... 44

priority on outgoing calls ............ 44

programming .......................... 44

least cost routing See alternative carrier selection

locking extensions

change lock PIN ....................... 40

how to lock ............................ 13

logging calls................................36

loop limits..................................66

maintenance...............................63

maintenance limitations .................. 1

making calls.................................6

MDF

connecting............................. 53

layout................................... 54

monitor room..............................14

MPD card ...................................58

MSN

numbers................................ 44

ring groups............................. 46

music on hold..............................45

non-exclusive hold ........................12

open door ..................................11

outgoing call allocation ..................39

paging port connections..................54

paging remotely...........................29

parking calls ................................ 9

pick up call ................................. 9

PIN number

account code using .................... 8

set account PIN ....................... 25

set extension lock PIN................ 40

set system programming PIN ........ 49

power fail

connections............................ 54

power up sequence .......................53

printer connections.......................58

Installation & Programming Manual

problem solving........................... 64

programming

code summary .....................20–24

how to ..................................16

introduction............................16

remotely................................28

special programming mode ..........17

system PIN number....................49

using executive terminal.............17

pulse dialling specifications............. 67

quick reference

extension codes ........................4

recall

detection window.....................39

to exchange line.......................11

transparency...........................11

recording voice message ................ 50

redial....................................... 13

regulatory information.....................1

reminder call.............................. 14

remote paging ............................ 29

remote programming .................... 28

repair procedures ........................ 64

retrieve held call ......................... 12

ring

assignments ............................46

extension groups ......................46

MSN groups.............................46

swap internal and external sound ..46 ring cadences See Country Specific Sheet room monitor

how to ..................................14

serial port connections .................. 58

signalling

connector locations...................54

social alarm ............................... 47

special programming mode ............. 17

specifications

battery ................................. 61

default settings ....................... 67

dialling ................................. 66

electrical............................... 66

environmental......................... 66

loop limits ............................. 66

ringing cadences See Country Specific

Sheet

tones ......See Country Specific Sheet

speed dialling

extension programming.............. 15

system programming ................. 49

using.................................... 14

standard terminal installation ..........55

system

capacity................................. 2

checklist ............................... 51

expansion options...................... 1

installation ............................ 51

introduction ............................ 1

maintenance .......................... 63

memory ................................ 63

repair................................... 64

self test ................................ 63

size .................................. 3, 49

size programming..................... 49

terminal

installation ............................ 55

wiring details.......................... 54

three party calls ....See conference calls

tones

call waiting tone...................... 37

hold tone............................... 45

specifications.... See Country Specific

Sheet

transferring calls ........................... 7

trunk to trunk transfer ....................7

unlock an extension ......................13

user accounts..............................25

V24 card....................................58

voice messages............................50

Index

Installation & Programming Manual

Index

Digital Switch Systems Ltd. as manufacturer hereby declares that

this product is in compliance with the essential requirements and

other relevant provisions of the EC Directive 1999/5/EC.

Version 1.1

2002-05-29

DSS Eurocom 612 Installation & Programming Manual

Specifications and Main Features

Frequently Asked Questions

User Manual