DSG IP590 User Manual

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InterPBX Communication System

IP590 IP Phone User’s Guide

V2.31b

09IP59M.E2.31b.EN7

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DSG, DSG logo, InterPBX, Blaze, VG5000, VG6000, VG7000, IP590, IP580, IP500, IP510, Web-Based InterPBX System

Administration Interface, DSG SoftPhone, SoftConsole, InterConsole, and S300X are trademarks of DSG Technology,

Inc. Windows, Outlook, and Outlook Express are trademarks of Microsoft Inc. Other names used here are

trademarks of their respective owners.

DSG Technology, Inc.

7F, 222 Cheng Teh Road Sec. 4, Taipei 111, Taiwan

Tel: 886-2-88615558

Fax: 886-2-88615557

E-mail: [email protected]

http://www.dsgtechnology.com

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Table of Contents

Chapter 1 Using The IP Phone ...........................................................................................................5

Overview of IP Phone......................................................................................................6

Navigating LCD Display.................................................................................................7

Making Internal Calls ....................................................................................................10

Making External Calls....................................................................................................11

Using Authorization Code to Make Calls...................................................................12

Answering Calls .............................................................................................................12

Call Forwarding..............................................................................................................13

Boss and Secretary Groups............................................................................................14

E911 ..................................................................................................................................15

Virtual Extensions ..........................................................................................................15

Call Records ....................................................................................................................15

Placing a Call on Hold...................................................................................................16

Transferring Calls...........................................................................................................17

Conference Call...............................................................................................................17

Call Waiting.....................................................................................................................17

Call Back ..........................................................................................................................18

Accessing Voice Mailbox...............................................................................................19

System Speed Dialing ....................................................................................................19

Personal Speed Dialing..................................................................................................19

Call Pickup ......................................................................................................................19

Call Park ..........................................................................................................................20

Internal Paging................................................................................................................20

External Paging...............................................................................................................20

Group Information.........................................................................................................21

Member Login/Logout..................................................................................................21

Making Calls Through AAR, ARS or Joint Servers ...................................................22

Using the Headset ..........................................................................................................22

Chapter 2 Voice Mail System............................................................................................................25

Listening to Messages....................................................................................................26

Sending A Message........................................................................................................27

Change Personal Options..............................................................................................27

Accessing Voice Mail Remotely ...................................................................................31

Listening to Your Message via E-mail.........................................................................31

Chapter 3 Recording System ............................................................................................................33

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Table of Contents

Recording Calls...............................................................................................................34

Playing Recordings ........................................................................................................34

Chapter 4 InterPBX Management Website .....................................................................................37

Personal Information .....................................................................................................38

Button Mapping..............................................................................................................39

Answering Option..........................................................................................................44

Mailbox Preferences.......................................................................................................46

Notification......................................................................................................................47

Distribution List..............................................................................................................49

Change Password...........................................................................................................49

Chapter 5 Maintenance......................................................................................................................51

Connecting the IP Phone ...............................................................................................52

Adjusting the Supporting Bracket................................................................................52

IP Phone Setup................................................................................................................53

Appendix A: Specifications...............................................................................................................55

Appendix B: Quick Start Guide........................................................................................................57

Appendix C: Navigating the LCD Display.....................................................................................63

Index ....................................................................................................................................................65

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Chapter 1 Using The IP Phone

Chapter 1

Using The IP Phone

The IP590 IP Phone is a full-featured IP phone with a large LCD display. It

provides a 6x21 LCD display, 9 programmable buttons and 9 function keys. The

IP590 also provides a full-duplex speakerphone and PoE function. The LCD

displays your extension number, name, time, caller ID and call status. At the rear

of the phone, there are three RJ-45 ports for connecting to LAN, your PC, and the

Attendant Console.

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Overview of IP Phone

Please refer to the figure below to operate your phone.

IP590 Front View

LCD Display Displays information such as extension number,

name, time, call status, caller ID, number of new

messages, missed calls, forward destination and

others.

Soft keys & Line

buttons

y Press soft keys to access Menu, adjust ringer or

enter Phone Book.

y Press Line buttons (L2-L4) to select displayed

features.

y In Menu option or phone book, use Line buttons

(L1-L4) or arrow soft keys to select items or scroll

pages.

Message Waitin

Lamp

y When the light is on, it indicates that you have new

messages. Press Message Button or V Mail Line

Button to access Voice Mailbox.

y When there is an incoming call, the light is flashing.

Volume Buttons When off-hook, you may increase or decrease the

volume of handset, headset, or speakerphone.

Ringer Buttons Increases or decreases on-hook ringer volume.

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Programmable

Buttons

Can be programmed as CO line, CO group,

extension, extension

roup or other functions such as

conference, page, park, login or logout.

When defined as CO lines or extensions, the LED

displays different colors to indicate different status：

y No light：The line is available to use. y Steady green：The line is in use (off-hook or busy). y Flashing amber：The line is on hold. y Flashing red：The line is ringing.

The programmable buttons can be configured

through Web-Based InterPBX System

Administration Interface Button Mapping.

Intercom When the Intercom Button flashes, it indicates an

incoming call from another extension. You can also

directly press the Intercom Button to place internal

calls.

Keypad Same as on traditional phones.

Message Button When the Message Button light is on, it indicates that

you have new messages. Press Message Button to

access Voice Mailbox.

Auto-Answer

Button

When activated, incoming calls will be answered

automatically.

DND Button Press DND to activate Do-Not-Disturb function.

Callers will be forwarded to your Ring-No Answer

setting. When the lamp is on, you will receive no

calls.

Mute Button During a conversation, press Mute Button to turn off

your microphone. The caller will not hear your voice.

Speakerphone

Button

Be used to receive or make calls without using the

handset.

Redial Button Lift and handset and press the Redial button to

redial the last external number you dialed.

Hold Button Press to hold a call, or press again to retrieve the call.

Transfer Button During a call, press to transfer a call to another

extension. Or press again to retrieve the call.

Navigating LCD Display

IP590 provides a 6x21 large LCD display. You may follow the on-screen guidance

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and use the soft keys at the bottom and line buttons on the right side to select or

edit setting items.

Below is the structure of features and settings.

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V Mail: Press L2 Line Button to access Voice Mail System. You need to press the

password to enter. The default password is blank.

y New Messages: Press L1 to listen to new messages.

y Old Messages: Press L2 to listen to old messages.

y Send Messages: Press L3 and follow the on-screen guidance to send messages

to a mailbox or a group. For more details, please refer to Chapter 2 Voice Mail

System.

y Personal Options: Press L4 and follow the on-screen guidance to record

personal greetings, set notify option, mailbox preferences or edit distribution

list. For more details, please refer to Chapter 2 Voice Mail System.

y Exit: Back to the main menu.

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D CFWD: After you assign the Direct Call Forward target, you may press L3 to

enable or disable this function. When enabled, you will see [Fwd to xxx]

displayed on the display.

Redial: Press L4 to redial the last outgoing call you made.

Menu: Press Menu soft key to access settings as below.

y Call Records: Press L4 and follow the on-screen guidance to check Missed

Calls, Received Calls and Dialed Calls. You may further select one entry and

make calls.

y Settings: Press the password and you may configure the IP phone. For more

details, please refer to Chapter 5 Maintenance.

y D CFWD Setting: Press L3 and press Edit soft key to assign the call forward

extension or external number. Notice when entering an external phone

number, please include your CO line access code, such as 0. When completes,

you may enable the Call Forward function by pressing D CFWD button.

P Book: The Phone book syncs with Personal Speed Dial automatically. It

displays names in alphabetic order as set in Comment. After you edit your

Personal Speed Dial from the web-based administration tool, you may select the

entry and dial directly. Notice that if you didn’t assign the name of the speed dial,

the entry goes to “Others”. When setting outgoing call, remember to add the CO

line access code (e.g. 0xxxxxxxx.)

Ring: Press -Ring +to adjust ringing volume. When off-hook, press – Vol + to

adjust the voice volume.

Flash: During a call with a trunk, you will see Flash displayed on the soft key. For

some functions provided Centrex, you might need to press the Flash to send

Flash signal.

Making Internal Calls

1. Lift the handset or press the Speakerphone button.

2. Wait for the dial tone and dial the extension number. (Also applies to

off-premises extensions or Joint Server’s extension.)

If the number to be reached is set on Button Mapping, simply press the

corresponding programmable button to call. To edit Button Mapping, please refer

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to Chapter 4 InterPBX Management Website.

Direct Outward Dialing: If the Administrator enables your Direct Outward

Dialing function, this means that when you lift the handset you will get an

outgoing line. You may press the Intercom button for making internal calls.

Multiple Call Appearances: For IP phones supporting programmable buttons,

you may set Call Appearance on them using Button Mapping to offer more

intercoms for making calls. You can press any available Call Appearance button

and dial the extension number to make internal calls as you usually do.

Making External Calls

1. Lift the handset or press Speakerphone button.

2. Wait for the dial tone and dial the CO line access code such as “0” or others as

assigned by your administrator.

3. Wait for the dial tone and dial the phone number.

You may also press the specific programmable button mapped to a CO Line or a

CO Line Group to get an outside line.

Pool Trunk Key: When a programmable key is set as a CO Line Group, unless all

lines of the group are busy, it will display available status to other extensions.

Direct Outward Dialing: If the Administrator enables your Direct Outward

Dialing function, simply lift the handset and dial the phone number.

Hook Flash: In some circumstances, you might be required to send a Hook Flash

signal to activate certain functions required by the Centrex or others. During a call,

press the displayed Flash soft key to send a hook flash signal to continue the call.

Trunk Disconnect Timer: If your Class of Service applies limited call duration,

upon timeout you will hear beep tones alerting you that the call will be

disconnected.

AAR: If the AAR (automatically alternate routing) is enabled by your

administrator, the system will be able to insert or delete digits automatically from

the number you dialed. Simply follow the instructions of your administrator to

dial numbers. The system will check the AAR list first and then the ARS list when

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making calls.

Multiple Call Appearances: For IP phones supporting programmable buttons,

you may set Call Appearance on them using Button Mapping to offer more

intercoms for making calls. You can press any available Call Appearance button

and dial the CO line access code followed by the phone number as you usually

do.

Using Authorization Code to Make Calls

If you need to make calls from an extension with limited call permission, you may

input a specific Authorization Code allowing you to place calls such as long

distance or international calls.

1. Lift the handset or press Speakerphone button.

2. Wait for the dial tone and dial the CO line access code such as “0”.

3. Dial the phone number. You will hear beep tones.

4. Input your Authorization Code. Your call will be connected.

You could use the cancel symbol as assigned by the Administrator to cancel the

error authorization code and try again without the need to hang up and dial the

number from the beginning.

Note: The Authorization Code function needs to be implemented with ARS.

Please consult your Administrator to know the availability of this function and

the Authorization Code. Please also make sure your Class of Service is allowed to

make calls you desired.

Answering Calls

When the phone rings, lift the handset to answer the call.

Caller ID: InterPBX Communication System supports Caller ID. Internal Caller ID

displays extension number and user name on the screen. External Caller ID

displays the same information but requires your Administrator to subscribe the

service and enable this function.

Auto-Answer: If your Class of Service includes Auto Answer and you have

pressed the Auto Answer button to enable it, your phone will pick up the

incoming calls automatically.

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Distinctive Ringing: When the distinctive ringing is enabled by the

Administrator, you may distinguish the internal calls from the external calls by

different ringing sounds.

Busy/Ring-No-Answer: If you are not available or busy, the call will be

forwarded to the voice mail system. Depending on the administrator setting, calls

can be redirected to the operator or other locations. You can set your personal

Answering Option (call forwarding). Please refer to Chapter 4 InterPBX

Management Website/Answering Option for more details.

Call Screen: When you enable the Call Screen function, callers will be required to

say the name and the Voice Mail System will announce the name to you and offer

you options to answer or not to answer the call. For more details, please refer to

Chapter 4 InterPBX Management Website/Answering Option.

Multiple Call Appearances: For IP phones supporting programmable buttons,

you may set Call Appearance on them using Button Mapping. It functions similar

to intercom. You will be in available status as long as any of your Call

Appearance buttons or intercom button is available. Buttons with the lowest

number will take the first call. When flashing, simply press to answer the call.

Call Forwarding

You may forward calls to an internal extension or the other external phone

number for all calls or only when busy or no answer. You can set call forward

options from InterPBX Management Website. For more details, please refer to

Chapter 4 InterPBX Management Website/Answering Option. Or you could

enable Forward All Calls function from your IP phone directly.

Direct Call Forward:

You may press the D CFWD button to enable call forward.

1. Press Menu soft key and select D CFWD Setting.

2. Input the forward number for all calls. If the forward target is an external

phone number, you need to input the CO line access code, such as 0.

3. To enable Direct Call Forward, press L3 button.

4. To disable, press L3 button again.

You will see the forward target displayed on the LCD screen.

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Enable Forward All Calls:

1. Lift the handset.

2. Press #44 + phone number + #. If the forward target is an external phone

number, you need to input the CO line access code, such as 0.

You will head beep tones and the forward target is displayed on the LCD screen.

Disable Forward All Calls:

1. Lift the handset.

2. Press #44 + #.

You will head beep tones and IP phone LCD displays normal status.

External Call Forward: If you set an external phone number as the forward

number, you will need to have the external call permission in your Class of

Service. When the call is from the other extension, that extension needs to have

the external call permission as well. If the call comes from a CO line, the system

Trunk to Trunk transfer function needs to be enabled by your administrator.

Note: The manual input Forward All Calls function is superior to the setting on

InterPBX Management Website.

Boss and Secretary Groups

Boss and Secretary Group function allows one secretary to handle calls for up to 5

bosses. Calls for bosses will be assigned to bosses and the secretary at the same

time. Notice a secretary needs to set associated bosses extensions to

programmable buttons after been included to the group.

For the Secretary: When one of the bosses has incoming calls, your extension will

be ringing and the assigned programmable button will be flashing. Simply pick

up the phone to answer calls.

For the Boss: When you have incoming calls, depending the Ring Assignment

setting at Boss-Secretary Groups, your phone will be ringing as well, no ring but

you could still see the flashing intercom button and LCD panel or delay ringing.

Simply pick up the phone to answer calls. Or leave it to your secretary to handle

it.

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E911

InterPBX Server supports digital gateway E911 function that police can know

exactly where the caller’s location after caller outbound E911. E911 only know

where gateway trunk located. It does not know where IP phone located especial

for off-premised phone. Any phone can dial out 911 without COS restriction. The

operator or security guard will be notified when someone dials E911 if these

phones set “Crisis Alert” function in programmable button.

E911 Route: It will go default route first in E911 configuration. When default

route are busy, then it will go alternate route. If even alternate route are also busy,

then sever will assign any available route to E911. If all routes are busy, then it

will hear busy tone.

Outbound E911: When dialing 911, it can show own ext no. ex: 88613220 (8861 is

set by Prefix number in E911 configuration), it just dial out with/without dial 0

or 9 first. When this ext dials 911, attendant ext (and security guard who set

Crisis alert) will be notified. Attendant’s phone will be ringing or hear beep tone

if this phone is busy. LCD will show “E911 by xxxx”, where xxxx is extension no.

Virtual Extensions

If you have associated Virtual Extension Number specified by the Administrator,

you may set the Virtual Extension Number to your programmable button.

Making Calls: To place calls, simply press the specific button and dial the

number.

Answering Calls: When the Virtual Extension receives calls, your phone will ring

and the specific programmable button will be flashing. You may simply pick up

the handset to answer calls.

Call Records

The IP phone provides calls history. Press the Menu soft key and select Call

Records. You can view Missed Calls, Received Calls, and Dialed Numbers from

the LCD display.

1. When you have missed calls, the LCD will display the message as follows.

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2. Press the Menu soft key and select Call Records.

3. Use the line buttons (L1-L3) to select entries.

Missed Calls: ‧ Displays the latest 10 missed calls.

Received Calls: ‧ Displays the latest 10 received calls.

Dialed Calls: ‧ Displays the latest 10 dialed numbers.

4. Use the soft keys and line buttons to scroll through and select entries. You can

press the Dial soft keys to dial directly.

The LCD will display the extension number and user name of internal calls. If the

outside line supports Caller ID, the LCD will also display the phone number of

external calls. If the caller is unknown, the LCD will display “Withheld.” At the

bottom of the LCD, it shows call time (HH:MM).

Note: When you are checking the Call Records, your phone status will be busy.

The phone will automatically leave the Call Records menu if there is no action

been done within 30 seconds.

Placing a Call on Hold

During a call, press the Hold button to put the caller on hold. The Auto Hold

function also allows you to put the current call on hold after pressing Intercom or

other programmable button assigned as extensions.

To retrieve the call you placed on hold, press the Hold button again. If the CO line

or extension number is set on a programmable button the corresponding LED will

flash amber when on hold. You can directly press the flashing programmable

button to retrieve the call.

If there is no further action taken after holding the call, the call will be recalled to

your station upon timeout.

You can place up to 5 calls on hold. When there is more than one call on hold,

press #14 and the extension number to retrieve a specific internal call or press #13

and the CO line extension number to retrieve a specific external call (The

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administrator has to turn on the CO line extension number display function).

When the phone rings, the LCD will display the internal or external call number.

Transferring Calls

1. During a call, press the Transfer button.

2. Dial the extension number you want to transfer.

3. When the party answers, announce the call or simply hang up.

If the party is not available, the call will be bounced back to your station after

timeout.

Conference Call

1. During a call, press the Hold button to hold one party.

2. Call another party. Both internal and external phone number are applicable.

To invite more parties, press the Hold button to hold the call and call the next

one. You can place up to 4 people on hold at the same time.

3. After the call is connected, press the Transfer button and #40 to start the

conference.

4. If you still want to invite more parties to join the conference, press the Hold

button to hold the conference. Call the new party. Then press the Transfer

button and #40 to start the conference.

Each conference allows up to 18 parties to participate in. Only one party in each

group is required to be in the InterPBX System.

Please consult your administrator for your conference authorization.

Note: Off-Premise extensions cannot initiate a conference but can be invited to

join a conference.

Call Waiting

If you have enabled the Call Waiting, during a call you may hear a warning beep

indicating that you have another incoming call. The screen will also display the

message of an incoming call. The caller will hear the ringing tone as if your station

is available.

To pick up the incoming call, press the Hold button to hold the current call and

you will be switched to the incoming call. To switch back, press the Hold button

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again (For analog phone user, please press the hook flash).

The Call Waiting function only allows one caller in queue. You can enable this

function through InterPBX Management Website. Please refer to Chapter 4

InterPBX Management Website/Answering Option for more details.

Multiple Call Appearances: If you have set Call Appearance on programmable

buttons, you will be available to take more than one calls without the need of

enabling Call Waiting as long as more than one assigned programmable button is

available.

Group Queue: If you belong to an Extension Group, when your line is busy, you

will be able to see the number of calls in queue and the group name.

Call Back

You can enable call back function that user can pre-serve accessing to an

extension or trunk (FXO, digit gateway or SIP trunk) when this extension or trunk

is busy.

1. Access destination extension or trunk is busy, then hang up.

2. Dial enable call back function code (ex: #50) + extension no.

3. Then hear confirm tone, hang up.

4. After destination is available (on-hook), then server will ring call back maker

phone. After he/she picks up, then ring destination phone.

5. Pick up phone to talk.

Disable call back

1. Dial disable call back function code (ex: #51) + extension no.

2. Then hear confirm tone, hang up.

3. After destination is available (on-hook), then server will not ring both phone.

Note: Call back only works 1 time for every enable this function. One extension

only can accept one call back reservation. One extension can have up to 5 call back

extensions.

Note: If destination extension is trunk, then after pick up by ringing, user will

hear dial tone.

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Accessing Voice Mailbox

1. Press the Message button to access to your mailbox. (Or press ##.)

2. Enter your password and press #. (The default password is blank; you don’t

have to enter any password.)

3. Follow the system prompts to play messages or change settings.

You may refer to the above Navigating LCD Display and select V Mail line button

to access the Voice Messaging system. For more details about Voice Messaging

System, please refer to Chapter 2 Voice Messaging System.

System Speed Dialing

If your administrator has set up specific numbers for system speed dialing, you

can use the defined speed dial numbers.

1. Lift the handset or press the Speakerphone button.

2. Press #20.

3. Press the system speed dialing number such as 000. (Please consult your

administrator for the available system speed dialing numbers.)

Personal Speed Dialing

In addition to P Book soft key to access Phone Book, you may also use your

personal speed dialing function code to place calls.

1. Lift the handset or press the Speakerphone button.

2. Press #21.

3. Press the personal speed dialing number such as 00.

You may edit personal speed dialing through InterPBX Management Website. For

more details, please refer to Chapter 4 InterPBX Management Website/Personal

Speed Dialing.

Call Pickup

You can pick up any incoming call or a call for a specific extension.

y To pick up any external incoming call, lift the handset and press #10 when

ringing.

y To pick up a call for a specific extension, lift the handset and then press #11

and the target extension number that’s ringing.

y To pick up a call for a group, lift the handset and press the specific group

pickup code when ringing. You have to be one of the group members to pick

up the call for the group. Consult your administrator for the group pickup

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code.

Call Park

If you would like to transfer a call to a person that’s not in sight but in the office,

you can park the call in a specific parking slot. The parked call can be picked up

from any other extension.

1. During a call, press the Transfer button and #15.

2. Assign a slot number from 0 to 9.

3. Hang up the phone.

4. You can page and inform the assigned slot number to the corresponding

person to pick it up. You can also move to another extension (in a meeting

room or somewhere else) for pick up.

If the parking slot you want to assign is occupied, you will hear a busy tone. In

this instance, try assigning another parking slot.

To Retrieve A Parked Call:

1. Lift the handset from any extension.

2. Press #15.

3. Input the assigned slot number to pick up the parked call.

Internal Paging

You can broadcast over the speaker on each extension or extension group.

1. Lift the handset.

2. Press #38 and the specific extension number or extension group number.

3. Broadcast through the handset or microphone.

4. Broadcast through the extension or the extension group. The destination IP

phone will hear beep tone and LCD will show “xxxx nnnn” where xxxx is

extension no. and nnnn is name.

5. Hang up the phone after broadcasting.

Note: You are not able to broadcast through a remote extension group, but you

can broadcast through an individual remote extension.

Note: If an individual extension is paged, that specific phone will get off hook

automatically.

External Paging

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You can broadcast over the external amplifier or paging system if it’s connected

with the Voice Gateway.

1. Lift the handset.

2. Press the specific Voice Gateway paging code. (Consult your administrator

for the paging code.)

3. Broadcast over the handset or the speakerphone.

4. Hang up the phone after broadcasting.

Group Information

If you belong to a specific Extension Group, such as Sales Dept., you will be

receiving information for calls to the Group.

Queue Notification: When you are on the phone, if there are calls staying in

queue, your LCD display will show the number of calls in queue together with

the Group Name notifying you to handle it as soon as you can.

Hunting all members before forwarding: The default hunting action will ring the

target extension for one attempt. If the target extension is busy or there is no

answer, the call will be directed to group’s call forward selection. By “Hunting all

members before forwarding”, the system will try to search all the extensions in

the group. The incoming calls will be directed to group’s Call Forward Selection

in case all the extensions are not available to answer the calls.

Group Incoming Call: If your administrator enables the option of “Indicate from

which ext group”, depending on the Group Hunting Method setting, when

ringing, available members will be able to see the Group No. and the Group

Name on the LCD display for calls to the group.

Hunting call appearance: If enable this function, then incoming call will hunt

all call appearances mounted on the IP phone then busy forwarding. This will

improve multiple call handing for incoming calls especially for operator. Operator

can handle several calls simultaneous and back up operator can take incoming

calls after original operator press DND button.

Member Login/Logout

If your administrator enables the Member Login/Logout function, you will need

to login to join a specific Extension Group like Customer Service or Sales Dept.

You can login to more than one Extension Group at the same time.

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To Login:

1. Lift the handset or press the Speakerphone button.

2. Press #35.

3. Press the Extension Group Number to login. (Consult your administrator for

the Extension Group Number.)

To Logout:

1. Lift the handset or press the Speakerphone button.

2. Press #36.

3. Dial the Extension Group Number to logout.

To Check the Status of Login or Logout:

1. Lift the handset or press the Speakerphone button.

2. Press #37.

3. Dial the Extension Group Number.

4. If you hear the dial tone, it means you have already logged in the extension

group. If you hear the busy tone, it means you haven’t logged in the extension

group.

Making Calls Through AAR, ARS or Joint Servers

If your company installed InterServer or Voice Gateway in more than one location,

you can directly call remote extensions or PSTN using AAR, ARS or Joint Server.

1. Lift the handset.

2. Dial the number as instructed by your Administrator.

Using the Headset

You may use the headset to answer to make calls. Please attach one end of the

plug (a 6PC4C plug to 4P4C) come with the phone set to your phone and the

other end to the headset. The IP phone will detect the appearance of your headset

automatically.

Making Calls

1. Press the Speaker button and dial the number.

2. Press the Speaker button again to end the call.

Answering Calls

1. When ringing, press the Speaker button to answer.

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2. Press the Speaker button again to end the call.

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Chapter 2 Voice Mail System

Chapter 2

Voice Mail System

InterPBX Communication System provides a built-in VMS System. It allows

callers to leave voice messages in your voice mailbox. You can play the voice

messages or forward voice messages to someone else. You may also record your

personal greetings or edit the message transfer function. With the Unified

Messaging function included you can also listen to the voice messages from your

e-mail.

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Chapter 2 Voice Mail System

Listening to Messages

If someone leaves messages in your voice mailbox, the system will inform you by

the way of your personal message notification settings. In addition, the LCD on IP

phones will show the number of new messages and the Message lamp will be lit.

When you lift the handset or press the Speakerphone button, you will hear beep

tones.

1. Press Message button to access to the voice mailbox (Or press ##).

2. Enter your voice mailbox password and then press # (The default password is

blank).

3. The system will announce the number of messages you have. Follow the

system prompts and press 1 to play the new messages or press 2 to play the

old messages.

4. When listening to messages, you can use the following options to assist you in

reviewing your messages.

Replay: To play the message from the beginning again.

Save & Next: To save the message as an old message and continue to

play the next new message. If you don’t save the message as an old

message or delete it, the message would still be identified as a new

message.

Delete: To delete the message permanently and continue to play the

next message.

Envelope Info: To show the time when the message was recorded and

to show if it is a personal or urgent message.

Forward: The system allows you to record an annotation and transfer

the message to a mailbox or mailbox group; however, if it is a personal

message, it can’t be forwarded.

Reply: This option will be only available when the message was sent by

another mailbox. When you receive the message, you can record an

annotation and reply to the original message sender. The original

message will be appended to your replied message.

Rewind: When you are listening to a message, press the button to

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Chapter 2 Voice Mail System

rewind the message by 1 second and then continue to play the message.

Fast Forward: When you are listening to a message, press the button to

fast forward the message by 1 second and then continue to play the

message.

Skip: Press the button to skip to the next message. If you press the

button after you finish listening to a new message, it will be saved as an

old message.

Main Menu: To stop playing the message and return to the main menu.

Sending A Message

You can record and send a voice message to a mailbox or a distribution list. When

the receiver replies to you directly, you can press

to return to the previous

menu or press

to exit in the Voice Mail.

1. Press the Message button to access the mailbox (Or press ##).

2. Enter your password and then press

(The default password is blank).

3. Press 3 to send a message.

4. Follow the system prompts, press 1 to send a message to a mailbox, or press 2

to send a message to a distribution list.

5. Press the receiver’s mailbox number or the distribution list code from 1 to 9.

6. Follow the system prompts to record and send your message.

Please be sure to edit the distribution list members before you send the message

to them. For more details about distribution list, please refer to Chapter 2 Voice

Mail System/Editing Your Voice Mailbox. You can also edit the distribution list

via InterPBX Management Website. Please refer to Chapter 4 InterPBX

Management Website/Distribution List for more details.

Change Personal Options

You can edit personal settings when necessary. In the mailbox, you can press * to

return to the previous menu or press # to exit.

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Chapter 2 Voice Mail System

Recording Your Greetings

1. Press the Message button to access to your mailbox (Or press ##).

2. Enter your password and then press

(The default password is blank).

3. Press 4 to set personal options.

4. Press 1 to record your greetings.

5. Select the type of greetings you want to record. The system will play your

recorded greetings to the caller. There are 3 types of mailbox greetings.

y Ring-No-Answer Greeting: Press 1 to record the Ring-No-Answer

Greeting, which will be played when no one answers the phone or the

DND function is enabled.

y Busy Greeting: Press 2 to record the Busy Greeting. This greeting will be

played when the extension is busy.

y Your Name: Press 3 to record your Name. If you enable this function, the

system will play your recording of name announcement before

transferring a call to you.

6. Follow the system prompts to review, save or re-record your greetings. Be

sure to save your greetings after the recording has finished.

If you would like to delete the greetings you recorded, you can select re-record

and stop immediately. The old greetings will be automatically deleted. If no

personal greeting is recorded, the system will play the default greetings.

Editing Notification

You can set various message notifications to inform you of new messages.

1. Press the Message button to access to your mailbox.

2. Enter your password and then press #.

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Chapter 2 Voice Mail System

3. Press 4 to set Personal Options.

4. Press 2 to edit “Notification Function”, which includes internal and external

notifications.

y Press 1 to edit Internal Notification: The Internal Notification is

Extension Notification. Please follow the system prompts to enable or

disable the extension notification. When a new message is received, the

system will call your extension to notify you of the new message. This

function allows people with no Message button phones, such as assistant

extension, analog extension or virtual extension) to be notified of new

messages. You can set your extension or other extensions as notification

targets via InterPBX Management Website.

y Press 2 to edit External Notification:(This item is available when the

External Notification is enabled)

 Press 1 to Set Your Telephone and Paging Notification. Please

follow the system prompts to enter the Notification Entry

Number, and its notification mode (Phone Mode, Pager Mode, or

Close) and the phone number. You can set up to 5 entries. In

Phone Mode, the phone number can be landlines or cell phones.

To activate the external notification, you have to set at least one

entry phone number and phone type.

 Press 2 to Edit Notify Urgent Message Only Function. If you

enable the “Urgent Notification Only” function, the system will

notify you only when receiving urgent messages.

 Press 3 to Select External Notification Schedule. You can assign

the system to notify you of new messages in office hours or

personal hours.

 Press 4 to set Personal Notification Schedule. If you assign the

system to notify you of new messages during personal hours, you

can set your personal schedule here. The personal schedule is in

24 hours format.

y Press 3 to set your Conference Telephone Number: Please enter your

external number. The administrator needs to enable Conference in

Transfer Options Menu to activate this function. When no one answers

the phone or the line is busy, the system prompts will lead the caller to

Transfer Options. The caller may press the assigned button to forward

the call to the external number you set.

You can edit notification function via InterPBX Management Website. Please refer

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Chapter 2 Voice Mail System

to Chapter 4 InterPBX Management Website/Notification for more details.

Note: Sending a notification to phone or pager may be limited by your Class of

Service. Please consult your administrator for your Class of Service.

Setting Mailbox Preferences

1. Press the Message button to access to your mailbox.

2. Enter your voice mailbox password and then press #.

3. Press 4 to set Personal Options.

4. Press 3 to “Set Mailbox Preferences.”

y Press 1 to Change Your Mailbox Password. The system will announce

your current password. Please follow the system prompts to change your

password and then save it (The default password is blank).

y Press 2 to Set the Message Copy Target. This function will copy your

new messages to a target mailbox. Please follow the system prompts to

enter the target mailbox number.

y Press 3 to Select Message Playing Order. You can select the Message

Playing Order between Least Recent played first or Most Recent play first.

Please follow the system prompts to select the Message Playing Order.

y Press 4 to Select Mailbox Language. You can select the mailbox

language you prefer. After you change the language, the system prompts

will be played in the selected language when you access to your mailbox

again. Please consult your administrator for the available languages.

y Press 5 to Change Time Stamp Control Function. You can allow the

system plays the Time Stamp or not (the time while the message was

recorded) when listening to the message. If you don’t need this function,

you can disable the Time Stamp.

You can also edit the above functions through InterPBX Management Website.

Please refer to Chapter 4 InterPBX Management Website/Mailbox Parameter for

more details.

Modifying Your Personal Distribution List

1. Press the Message button to access to your mailbox.

2. Enter your password number and then press #.

3. Press 4 to set Personal Options.

4. Press 4 to modify your Personal Distribution List. You can set a maximum of

9 groups for distribution lists in your mailbox. Each group can contain up to

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15 members. Please follow the system prompts to add or modify the

distribution list.

You can also edit the above functions through InterPBX Management Website.

Please refer to Chapter 4 InterPBX Management Website/Distribution List for

more details.

Accessing Voice Mail Remotely

If your administrator sets the remote access function on AA Menu, you can call

into your company’s phone number and follow AA prompts to enter your

mailbox and listen to your new messages.

1. Dial your company’s phone number. The Auto Attendant will pick up your

call.

2. Enter the specified key to access to the mailbox. (Please consult your

administrator for more details about the defined DTMF key).

3. Enter your extension number and password.

4. Follow the system prompts to listen to your message, send a message, or

change your mailbox preferences.

You can also listen to your message from another extension in your office.

1. Dial the access code of AA Menu. (Please consult your administrator for the

access code.)

2. Enter the specified key to access to your mailbox. (Please consult your

administrator for more details about the defined DTMF key).

3. Enter your extension number and password.

4. Follow the system prompts to listen to your message, send a message, or

change your mailbox preferences.

This function also allows you to play the message of a virtual extension’s mailbox.

Listening to Your Message via E-mail

InterPBX supports Unified Messaging function that allows you to receive your

voice message via e-mail. When you have new messages, the system will send

you an attachment in wav format by e-mail. You can open the attachment to listen

to the message.

Please make sure the following settings are properly set in order to make this

function work properly.

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1. The administrator has to enable this function and set the SMTP server on the

System Parameter option.

2. Your e-mail address must be set on the Notification option. Please refer to

Chapter 4 InterPBX Management Website/Notification for more details.

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Chapter 3 Recording System

Chapter 3

Recording System

The InterPBX system can improve enterprise operation with the built-in or

stand-alone recording system. Extensions can listen to recordings directly from

their phones.

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Chapter 3 Recording System

Recording Calls

InterPBX supports built-in Store-on-Demand or Recording-on-Demand functions

and embedded professional recording system.

 Blaze5000 Series: It provides built-in Record-on-Demand and

Store-on-Demand recording functions. When there is no one on the

Store-on-Demand list, Record-on-Demand will still be available. Up to 10

concurrent recording channels will be provided.

 Blaze1200 Series: It supports built-in Record-on-Demand and

Store-on-Demand recording functions. When there is no one on the

Store-on-Demand list, Record-on-Demand will still be available. Up to 10

concurrent recording channels will be provided.

1. During a call, press the specific programmable button or Rec/Play button to

active the function.

2. After the call is hung up, the system will stop recording.

Note: Please refer to your administrator to know your permission of recording

function. During recording, the programmable button assigned as “Recording”

will be flashing. If your administrator enables the alert function, you will hear a

beep sound during recording. It reminds you and the other parties that the call is

being recorded.

Note: The recording function does not apply to analog and off-premises

extensions.

Playing Recordings

You can play the recording from your phone directly.

1. Press the Rec/Play button, the specific programmable button or the function

code #42 to access the system.

2. Enter the password and then press #. (The password for the recording

system is same as your mailbox password. The default password is blank.)

3. Follow the system prompts, press 1 to play the latest recording or press 2 to

check the recording by entering date and time. Please follow the procedure

below to assist you in listening to the recording.

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 In the recording system, you can press * anytime to return to the previous

menu.

 When playing recordings, you can press 0 (zero) to skip the time stamp

announcement of the recording.

 If your UMS is enabled and the e-mail is set, after playing a recording, you

will be prompted to send the recording you just played to your email.

 For Store on Demand recording, you can only play the latest, previous or

next recording for the current day.

 When you input the time for searching recording, the system will play the

recent recording after the time.

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Chapter 4 InterPBX Management Website

Chapter 4

InterPBX Management Website

InterPBX system allows extension users to edit personal extensions from the

Web-Based Administration Tool. You can edit options including Button Mapping,

Station Speed Dialing, Answer Option, Mailbox, Message Notification,

Distribution List and Change Password.

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Chapter 4 InterPBX Management Website

Please login to the InterPBX Management Website from your web browser.

1. Open the browser and type in your Blaze Server’s IP address in the address

bar. (Please consult your administrator for the Blaze Server IP address.)

2. After you connect to the InterPBX Management Website, please click the User

3. On the pop-up window, please key in the following information.

- Extension No.: Enter your extension number.

- Password: Enter your password to login to the InterPBX Management

Website. The default is blank if the extension is created by Auto Discovery.

Please change your password after you login to the InterPBX Management

Website.

Personal Information

After you logged in, it will show the Personal Information window. This page is

only for browsing.

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Chapter 4 InterPBX Management Website

Button Mapping

The programmable buttons on IP phones can be assigned as a specific CO line,

CO Line Group, an Extension, or other common functions such as Conference or

Speed Dial. Your system or group administrators may set some or all the buttons.

You can set the unlocked programmable buttons based on your needs. The

programmable buttons are available on certain IP phone models.

1. Select the Button Mapping item.

2. Select an unlocked entry of programmable button. If a programmable button

is assigned for system-wide or a group, it will display a lock icon. You can

only set the unused programmable buttons. Please refer to the following table

to select an action and input its corresponding number.

3. Choose a programmable button you want to edit and select an action from the

action drop-down menu.

4. Enter the assigned number in the “Number” box. If you keep the “Number”

box empty, you need to enter the required number after pressing the

programmable button. For example: If you set a programmable button as

“Personal Speed Dial” and key in a speed dial number, you can directly reach

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the phone number set on the speed dial number by pressing the

programmable button. If the “Number” box is empty, you need to enter a

specific speed dial number after pressing the programmable button.

Action Designated Number Description

Access Ext. An extension number

of a station, extension

group, CO line, CO

line group, or an

outside phone number

To make calls to the

assigned number. Please

note to add CO line access

code, e.g. 05551234 for an

outbound call. Notice that if

Trunk Group is set on a

button, when parts of

trunks are available, the

LED displays available

status for other people.

After Call Work - To allow agents to have a

period of after call work

time between two calls.

Ask Member Login An Extension Group

Number

Check the login status of

the extension group.

Hearing a dial tone means

members are logged-in

successfully and a busy

tone means not logged-in.

Auto Call Back - To request an auto

connection to an extension

or trunk which is busy.

When the remote party

status turns available, the

system will call the

originator and the remote

party to establish calls.

Auto Line Access - To get a CO Line

Auto-In - Agents’ extensions will pick

up the next call

automatically.

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Action Designated Number Description

Auxiliary Time - Agents can enable this

function to notify the

system stop assigning

incoming calls to their

extensions so that the

agents can leave their seats

temporarily without

logging out the system.

Call Appearance

Press to make or receive

calls. It functions similar to

intercom. When more than

one button is assigned,

buttons with lowest

number will take the first

call.

Call Hold Retrieve CO An extension number

of a CO line

To retrieve an incoming call

from a specific CO line

placed on hold. (You

should be able to see the

CO line extension number.

for using this function.) If

this CO line is set on the

programmable button,

users can directly press the

flashing button to retrieve

the incoming calls

Call Hold Retrieve Ext An extension number

of a station

To retrieve an internal call

placed on hold. If this

extension number is set on

the programmable button,

users can directly press the

flashing button to retrieve

the call.

Call Park A slot number (0-9) To park a call to a specific

slot.

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Action Designated Number Description

Call Pickup CO Line - To answer the least recent

incoming call ringing on the

system.

Call Pickup Directed An extension number To answer a call ringing at

another extension.

Conference Call - Start Conference with the

callers placed on Hold.

Crisis Alert - The operator or security

guard will be notified when

someone dials E911 if these

phones set “Crisis Alert”

function in programmable

button.

Forward All Calls An extension number

or external phone

number + #

To forward all the incomin

calls to a specific extension

or an external phone

number automatically.

Press again to disable.

When setting external

number, please add the CO

line access code such as 0.

Headset - Press to allow voice been

transmitted from the

attached headset, instead of

the handset.

Internal Paging An extension number

or extension group

number

Broadcast through the

extension or the extension

group. The destination IP

phone will hear beep tone

and LCD will show “xxxx

nnnn” where xxxx is

extension no. and nnnn is

name.

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Action Designated Number Description

Manual-In - To allow agents to pick up

the next incoming call

manually by pressing the

specific button of

Manual-In function.

Member Login An Extension Group

Number

members in the Extension

Group.

Member Logoff An Extension Group

Number

Logout from the Extension

Group.

Personal Speed Dial A personal speed dial

number(e.g. 00)

To dial a number defined

on the Personal Speed Dial

Number.

Record on Demand - Press to save the recording

or start recording. When

recording, the LED will be

flashing.

Retrieve Msg - To access mailbox.

Retrieve Record - To play the saved

recordings.

System Speed Dial A system speed dial

number(e.g. 000)

To dial a number defined

on the speed dial number.

Transfer to Ext VM An extension number To transfer a call to the

extension’s voice mailbox.

Transfer to AA Tree An AA menu access

code

To transfer a call to the AA

menu.

Virtual Extension A virtual extension no. Press to act as the assigned

virtual extension to make

calls.

Night Service #43 To switch the operation

mode to Night. AA menu

and operators will be

changed accordingly. This

function needs to be

enabled before accessing.

Personal Speed Dialing

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In addition to the system-wide speed dialing, you can also edit frequently dialed

phone number on “Station Speed Dialing” for individual use.

1. Select the Speed Dial item.

2. On the “Station Speed Dialing” list, select one speed dial number.

3. Enter the destination phone number or extension number in the “New

Number” box.

4. Enter the name or the description for this entry in the “Comment” box.

5. Click the Assign button to save.

You can create up to 100 entries. If you would like to set an outside phone number,

please remember to add the CO line access code such as “0” in front of the phone

number (e.g. 05551234). For long distance calls, please add the long distance code

(e.g. 02125551234). For international calls, please add the international code and

country code (e.g. 001188628861558).

Answering Option

You can better manage your incoming calls by setting the forward targets for all

calls or when not available.

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1. Select the Answering Option item.

2. Check the options you need for All Calls, Busy, and Ring-No-Answer.

3. Select a location from the list to answer incoming calls.

y Ext: When selected, calls will be forwarded to the other extension or an

external phone number. Enter the target extension number or phone

number in the “Number” box. If the target extension is busy as well, the

forwarded calls will be redirected to the location as defined on the target

extension’s call forward setting.

Note: When setting an external phone number, remember to input your

CO line access code.

y Voice Mail: When selected, incoming calls will be sent to your voice

mailbox. Note: Notice that your administrator needs to set a DTMF

button in the Transfer Option menu allowing callers to leave messages.

y Auto Attendant: When selected, incoming calls will be forwarded to the

voice mail system, but callers cannot leave messages.

4. Ring-No-Answer Timeout: When “Ring-No-Answer Forward” is enabled,

you need to set the timeout allowing calls to be forwarded to the location you

assigned. The unit of timeout is in second.

5. Call Waiting: You may enable the “Call waiting” function to pick up the

second incoming call during a call. After Call Waiting is enabled, if your line

is busy, the second incoming caller will hear the normal ringing tone, and you

will hear the “beep” tone indicating that you have a call waiting. The “Call

Waiting” function can allow only one more incoming call to stay on queue.

If the Answering Option is not defined, when busy or ring-no-answer the system

will send incoming calls to Transfer Option of VMS Server, but callers cannot

leave messages. The administrator needs to set The Transfer Options.

Enable Call Forward from Phone: If you have preset forward number, you may

press D CFWD soft key to enable call forward. Or you may also press #44 +

forward number +# from IP phone directly to enable Forward All Call function.

For more details, please refer to Chapter 1 Using The IP Phone.

External Call Forward: If you set an external phone number as the forward

number, you will need to have the external call permission in your Class of

Service. When the call is from the other extension, that extension needs to have

the external call permission as well. If the call comes from a CO line, the system

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Trunk to Trunk transfer function needs to be enabled by your administrator.

Mailbox Preferences

You can edit personal voice mailbox settings in this section.

1. Click the Mailbox item.

2. Language: Select the system prompt language from the Language list. It

provides up to 4 different languages. System prompts will be played in the

selected language. Please consult your administrator for available language

options.

3. Message Play Priority: The system will play the most recent or the least

recent message according to the Message Play Priority setting.

4. Message Forward Target: Enter the target extension number in “Message

Forward to” box. This function will forward your new messages to the target

extension’s mailbox you assigned.

5. Time Stamp: If you enable the “Play Time Stamp”, the system will play the

time stamp when you play messages.

6. Call Screen: This function allows you to filter callers before answering calls.

When enabled, the voice mail system will require callers to say the name,

hold the call, and then make calls to the receiver and announce the name of

the caller. Receivers will be offered options to answer or not to answer the call.

If the receiver chooses to answer, the call will be connected. If not, the voice

mail system will reply the caller that the receiver is not available.

7. External Forward: When you are not available, incoming calls will be

bounced back to the VMS. Depending on the Transfer Options settings, callers

can connect to the operator, voice mail or a desired external phone number if

this option is enabled by the Administrator. Set your external forward

number here allowing the VMS to forward your incoming calls. You may also

set the external forward number from your IP phone. For more details, please

refer to Chapter 3 Voice Mail System/Change Personal Options.

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Notification

The Notification allows you to assign several methods to notify you when

receiving new voice messages.

Internal Notification

The Internal Notification is Ring Notification. When the extension receives new

messages, the system will notify the receiver by ringing the extension. This

function can be used on different kinds of extensions such as assistant extensions,

analog phones, and virtual extensions.

1. Click the Notification item.

2. Internal Notification Method: Select “Extension” from the drop-down menu

to enable the internal notification.

3. Setting the Notification Target: If you enable the internal notification, input

the desired extension number. The system will ring the extension number you

assigned when receiving new messages. If you want to enable your station’s

notification function, please input your extension number or simply leave it

blank.

External Notification

1. Click the “Enabled External Notification” check box to enable the External

Notification function, or click the “Urgent Messages Only” check box to notify

you only when receiving urgent messages. The notification of urgent

messages will be delivered even when you disable the external notification.

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2. Set the “Notification Schedule” to deliver notification during business hours

or specified hours to avoid interruptions.

3. Set the notification sequence. Set the destination type and its associated phone

number or pager ID. You don’t need to add the CO line access code such as

“0” here.

4. Set the interval and trial times. The system will repeat the notification, if

failed, after the interval period.

The system will send notification to the destination’s phone/pager numbers from

1 to 5. If the number in sequence 1 is busy or unavailable, the system will retry

after the interval time you set. If failed, the system will start from sequence 2 and

repeat until it reaches the “Try Times.”

Note: If the Answer Options of the destination’s phone or extension is set, the

notification will also follow the settings.

Note: Sending a notification via phone or pager is limited by your call permission

in the Class of Service. Please consult your administrator for your Class of Service.

Unified Messaging

You may enable the unified messaging function allowing the system to forward

the voice messages to your e-mail. The new voice messages will be as saved as a

WAV file and sent to your e-mail address.

1. Please click the “Enable UMS” check box to enable this function.

2. Select “Keep as new” or “Save as old” to treat the sent messages.

3. Enter your e-mail address in the “E-mail” box. You can input up to 3 different

e-mal addresses.

When the “Unified Messaging” is enabled, if you select “Save as old”, the internal

and external notifications won’t be delivered due to all new messages will be

switched to old messages.

Note: If you are on the recording list, when Unified Messaging is enabled, you

will be prompted for asking if you want to send recordings to e-mail when finish

listening recordings.

Note: When using UMS, please make sure your administrator has enabled the

“Unified Messaging” function and the SMTP server is set on the system.

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Distribution List

You can record or transfer voice messages to a personal mailbox or a distribution

list. Please edit your distribution list as follows.

1. Click the Distribution List item.

2. Select a List ID from the list.

3. Edit members list by selecting extensions from the Non-Member list.

You can set up to 9 distribution lists. Each list can hold up to 15 members.

Change Password

You can change your login password of the Web-Based Administration Tool. The

default password is blank. If you forget your password, please ask your

administrator to reset it for you.

1. Click on the Change Password item.

2. Enter your current password in the “Current Password” box.

3. Enter a new password in the “New Password” box.

4. Enter the new password again in the “Re-enter New Password” box to

confirm.

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Chapter 5 Maintenance

Chapter 5

Maintenance

You can learn how to connect IP phones, adjust the supporting bracket or edit IP

phones settings in this chapter.

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Connecting the IP Phone

There are two RJ45 ports on the rear of the IP590 for connecting to LAN and PC.

Please refer to the following diagram to connect your phone. IP590 supports PoE.

If your switch support PoE function, you do not need to connect the power cord.

If you would like to use the headset, please connect the plug come with the phone

set and attached the headset to it. When using DSS, connect it to the Console port.

IP590 rear view

Adjusting the Supporting Bracket

The IP590 IP phone provides a multi-angle supporting bracket, which can be

adjusted in different angles (Figure A). When adjusting the bracket, press and

hold the joints at two sides, set the height and release the joints. You can also

install your phone on a wall (Figure B). If you want to re-install the bracket, please

refer to Figure C.

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Chapter 5 Maintenance

IP Phone Setup

The IP Phone Settings of IP590 are as follows. Please don’t change the settings

unless required by your administrator.

1. Follow the on-screen guidance, press Menu soft key and press L2 line button

to enter the setting mode.

2. Input your password. The default password is “1234”.

3. In the setting mode, using soft keys and line buttons to scroll pages and

setting items.

y Ext Number: Your extension number. y Network Settings: IP590 supports static IP and DHCP.

- Static IP: If a static IP can be provided, input the IP Address, Gateway IP

and Subnet Mask of your phone.

- DHCP: If your network is under DHCP, you need to enable DHCP.

y PBX Server IP: The IP address of your Blaze Server. y MAC Address: The hardware address of your phone. It cannot be changed. y Image Version: It displays the current software version of your IP phone. y Set Password: You may change the password for logging in to the phone. If

it is blank, the password will not be required when entering the setting

mode. The default password is “1234”.

y Echo Utility: You may input the PBX Server IP here and press Test. The

phone set will send testing packets to the assigned IP address and reply the

round trip time. This can help you test the connection status with the PBX

server.

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Appendix A: Specifications

LCD Display 6 lines by 21 characters with backlight

Interface 2 x 10/100 BaseT RJ45 for LAN and PC

1 x 10/100 BaseT RJ45 for attendant console

1 headset jack (6P4C) with a plug to 4P4C

CODECs G.723.1, G.711, G.729a

Protocols TCP/IP, DHCP client, 802.3af, FTP, 802.1p/Q

Voice Quality VAD, silence suppressions, CNG, jitter buffer

Dimensions 190x170x160 mm (7.5x6.7x6.3 in)

Weight 0.85 kg (1.8 lb)

Power Input Power over Ethernet via PoE switch or

Locally from DC 5V 2A adapter

Temperature 0 -50 C (32 -122 F)

Humidity 18% to 90% (non-condensing)

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Page 57

Appendix B: Quick Start Guide

Function List

During a call, if you want to activate a function, please press the Transfer button first and

then enter the function code. For example, if you want to initiate a conference call, please

put all the members on hold. Then press the Transfer button and #40. Function codes can be

customized by the system administrator. Below are the default settings of function access

code.

Note: Some functions require proper settings or enabled by the system administrator before

you can access them.

Function Feature access code Description

Access Ext. An extension number of a

station,

roup, CO line, CO

line group or a phone no.

To make calls to the assi

ned no. For

an outbound call, start with your CO

line access code.

After Call Work #48 To allow agents to have a period of

after call work time between two

calls.

Ask Member Login #37 + Ext. Group No. Check the login status of the

extension group. Hearing a dial tone

means you are logged-in

successfully and a busy tone means

not logged-in.

Auto Call Back - To request an auto connection to an

extension or trunk which is busy.

When the remote party status turns

available, the system will call the

originator and the remote party to

establish calls.

Auto Line Access CO Line Access Code To get a CO line. In most cases, it is

“0” or “9”.

Auto-In #46 Allow agents to pick up the next call

automatically.

Auxiliary Time #45 Allow agents to notify the system

stop assigning incoming calls so that

the agents can leave their seats

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Appendix B: Quick Start Guide

Function Feature access code Description

temporarily without logging out the

system.

Call Appearance A specified programmable

button

Press to make or receive calls. It

functions similar to intercom. When

more than one button is assigned,

buttons with lowest number will

take the first call.

Call Hold Hold Button or #12

(on analog phones)

To place a call on hold. Press again

to retrieve the call.

Call Hold Retrieve CO #13 + CO Line Extension

No.

To retrieve an incoming call placed

on hold. (You should be able to see

the CO line extension number for

usin

this function.) If this CO line is

set on the programmable key, you

can directl

press the flashing button

to retrieve the incoming call.

Call Hold Retrieve

Ext.

#14 + Extension Number To retrieve an internal call placed on

hold. If this extension number is set

on the programmable key, you can

directly press the flashing button to

retrieve the call.

Call Park Transfer + #15 + Slot

Number (0-9)

To park a call to a specific slot. To

retrieve, press #15 and the specific

slot number.

Call Pickup CO Line #10 To answer the least recent incoming

call ringing on the system.

Call Pickup Directed #11 + Extension Number To answer a call ringing at another

extension.

Call Pickup Group Group Call Pickup Code To answer a call ringing at another

extension in your call pickup group.

(Please consult your administrator

for Extension Group Call Pickup

Code.)

Call Waiting Hold or Hook Flash

(on analog phones)

Users can place the current call on

Hold and answer another incoming

call. Press Hold button again to

retrieve the previous call on Hold.

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Appendix B: Quick Start Guide

Function Feature access code Description

(Please enable Call Waiting

function.)

Conference Call Transfer + #40 Start Conference with callers placed

on hold.

DND Set #17 + 1 (Enable DND)

#17 + 0 (Disable DND)

Enable or disable Do-Not-Disturb

function.

External Paging The External Paging Code

of a specific Voice Gateway

Broadcast through an external

amplifier connected to Voice

Gateway. Please consult your

administrator for the external pa

ging

code.

Forward All Calls #44 + an extension number

or external phone number+

To forward all the incoming calls to

a specific extension or an external

phone number automatically. Press

#44# to disable call forward. When

setting the external number, please

add the CO line access code such as

Headset A specified programmable

button

Press to allow voice been

transmitted from the attached

headset, instead of the handset.

Internal Paging #38 + Extension Number

or Extension Group

Number

Broadcast for members through the

extension or the extension group.

The destination phone will hear

beep tone and IP phone LCD will

show “xxxx nnnn” where xxxx is

extension no. and nnnn is name.

Manual-In #47 To allow agents to pick up the next

incoming call manually by pressing

the specific button.

Member Login #35 + Extension Group No. Login to be one of the members in

the extension group.

Member Logoff #36 + Extension Group No. Logout from the extension group.

Personal Speed Dial #21 + Personal Speed Dial

Number(e.g. 00)

To dial a number defined on the

Personal Speed Dial Number.

Record/Play

(Store or Record on

#41 To save recorded calls or start

recording. For Store on Demand,

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Appendix B: Quick Start Guide

Function Feature access code Description

Demand) recordings from the beginning of the

call will be saved. For Record on

Demand, recording will start after

enable the function.

Retrieve Message Message button or ##

(on analog phones)

To access mailbox.

Retrieve Record #42 To play the saved recording. This

function needs to be enabled before

accessing.

System Speed Dial #20 + System Speed Dial

Number (e.g. 000)

To dial a number defined on the

System Speed Dial Number.

Transfer to Ext VM #24 + Extension No. To transfer a call to the extension’s

voice mail.

Transfer to AA Tree #25 + AA Menu Access

Code

To transfer a call to the specific AA

menu.

Night Service #43 To switch the operation mode to

Night. AA menu and operators will

be changed accordingly. This

function needs to be enabled before

accessing.

Virtual Extension A specified programmable

button

Press to act as the assigned virtual

extension to make calls.

Voice Mailbox System Function

1. Press the Message button to access mailbox. (Or press ##)

2. Enter your password and then press #. (The default password is blank.)

3. The system will announce the number of messages you have. Please follow the system

prompts and press 1 to play the new message, press 2 to play the old messages, press 3

to send a message, or press 4 to change personal options. In the mailbox, you can press *

to return to the previous menu or press # to return to the main menu.

4. When you are listening to the messages, you can refer to the following diagram.

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Appendix B: Quick Start Guide

Activate the Recording

1. During a call, press the specific programmable button or REC/PLAY button to save or

start recording.

2. After the call completes, the system will stop recording automatically.

Play Recordings

1. Press the specific programmable button or REC/Play button or function code #42 to

play recordings.

2. Input the password followed by the # key to access the system. (The default password

is blank.)

3. Follow the system prompts to retrieve or search recordings.

Page 62

Appendix B: Quick Start Guide

InterPBX Management Website

1. Enter the Blaze Server IP in the address bar of the web browser and click the User Login

icon. (Please consult the administrators for the Blaze Server IP address.)

2. Enter your extension number in the “Extension No.” box.

3. Enter your password. (The default password is blank.)

4. A list of available features of Button Mapping, Speed Dial, Answer Option, Mailbox,

Notification, Distribution List and Change Password will be available.

Page 63

Appendix C: Navigating the LCD Display

IP590 provides a 6x21 large LCD display. You may follow the on-screen guidance and use the

soft keys at the bottom and line buttons on the right side to select or edit setting items.

Page 64

Appendix C: Navigating the LCD Display

Page 65

Index

AAR................................................................ 11

Access Mailbox ............................................. 19

Accessing Voice Mail Remotely ................. 31

Answering Calls ........................................... 12

Authorization Code .....................................12

Auto Answer................................................. 12

Auto Hold...................................................... 16

Boss and Secretary Groups ......................... 14

Busy/Ring-No-Answer............................... 13

Button Mapping ........................................... 39

Call Forward ........................................... 44, 45

Call Forwarding............................................ 13

Call Park ........................................................ 20

Call Pickup .................................................... 19

Call Pickup Group........................................ 20

Call Records ..................................................15

Call Screen..................................................... 46

Call Screen..................................................... 13

Call Waiting ..................................................45

Call Waiting ............................................17, 18

Caller ID......................................................... 12

Change Mailbox Options ............................ 27

Change Password......................................... 49

Conference Call ............................................ 17

Connecting IP Phone ................................... 52

Direct Call Forward ..................................... 10

Direct Outward Dialing............................... 11

Distinctive Ringing....................................... 13

Distribution List...................................... 30, 49

Editing Notifications.................................... 28

External Forward.......................................... 46

External Notification.................................... 29

External Paging............................................. 20

Flash ............................................................... 10

Group Information....................................... 21

Hold ............................................................... 16

Hook Flash ....................................................11

Indicate from which ext group....................21

Install bracket ................................................52

Internal Notification .....................................29

Internal Paging ..............................................20

IP Phone Setup ..............................................53

.....................................................................38

Mailbox Language ........................................30

Mailbox Password.........................................30

Mailbox Preferences......................................46

Making Calls Through AAR, ARS or Joint

Servers ........................................................22

Making External Calls ..................................11

Making Internal Calls...................................10

Member Login/Logout................................21

Multiple Call Appearances........11, 12, 13, 18

Navigating LCD Display ...............................7

Navigating the LCD Display.......................63

Personal Speed Dialing ..........................19, 43

Phone Book ....................................................10

Playing Recordings.......................................34

Pool Trunk .....................................................40

Pool Trunk Key .............................................11

Quick Start Guide .........................................57

Record Calls...................................................34

Record Personal Greetings...........................28

Retrieve Messages.........................................26

Sending A Message.......................................27

Specifications.................................................55

System Speed Dialing...................................19

Transfer ..........................................................17

Trunk Disconnect Timer ..............................11

Trunk to Trunk Transfer ........................14, 45

Unified Messaging..................................31, 48

Using the Headset.........................................22

Virtual Extension ..........................................31

Virtual Extensions.........................................15

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Index