DSC SG-PC-LC2 User Manual

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NOTE: Due to high volume reproduction of this manual, screen shots of the software included are not high quality. For clearer images, print manual internally (available on enclosed CD-ROM).

Software Package

WARNING: THIS DOCUMENT IS THE PRIVATE

PROPERTY OF SG SECURITY COMMUNICATIONS. IT CONTAINS CONFIDENTIAL INFORMATION AND IS NOT TO BE COPIED OR DISTRIBUTED.

User Manual

Version 1.00

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TABLE OF CONTENTS

INTRODUCTION 1

THE REPORTER FEATURES 1

REQUIREMENTS 1

MINIMUM ................................................................................ 1

ECOMMENDED COMPUTER CONFIGURATION ............................... 1

UMBER OF LINE CARDS SUPPORTED......................................... 1

INSTALLATION AND SETUP 1

GENERAL FUNCTIONALITY 2

Administration Log In .................................................... 2

User Management ........................................................ 2

User Log In ................................................................... 2

Changing Password ...................................................... 3

RAFFIC SCREEN..................................................................... 3

ONFIGURATION ...................................................................... 4

Communications ........................................................... 4

Access .......................................................................... 4

Miscellaneous ............................................................... 4

ATA BASE ............................................................................ 5

Database Navigation Icons ........................................... 5

First Record ............................................................... 5

Previous Record ........................................................ 5

Next Record............................................................... 5

Last Record ............................................................... 5

Insert Record ............................................................. 5

Delete Record............................................................ 5

Edit Record ................................................................ 5

Post Record ............................................................... 5

Cancel Edit ................................................................ 5

Reports ...................................................................... 5

Edit Database ............................................................... 5

Alarms........................................................................ 5

Notification Contacts .................................................. 6

Countries ................................................................... 6

States/Provinces ........................................................ 6

Actions ....................................................................... 7

Responses................................................................. 7

How to Attach an Action to a Response ................ 7

How to Link the Actions ......................................... 7

Classes/Types ........................................................... 8

Account Type ......................................................... 8

How to add an Account Class................................ 8

ACCOUNTS 8

ACCOUNT SET-UP (METHOD A) .......................................... 8

Address Tab .............................................................. 8

Client Contacts Tab ................................................... 8

Additional Information Tab......................................... 9

Installation Tab .......................................................... 9

Comments Tab .......................................................... 9

Schedules Tab......................................................... 1 0

Opening................................................................ 10

Closing ................................................................. 1 0

Test ...................................................................... 10

Alarm Set-up ........................................................ 10

Exceptions ........................................................... 10

Test On/Off Box....................................................... 1 0

CCOUNT SET-UP (METHOD B) ........................................ 10

HISTORY 11

DETAILED REPORTS ......................................................... 11

USTOMER REPORTS....................................................... 11

DEBUG 11

ABOUT 12

HELP 12

WHAT'S THIS HELP 12

EXIT 12

ALARM ACKNOWLEDGEMENT 12

"INTERNAL" ALARMS CHART 14

APPENDIX A - REPORTER COMMUNICATION FORMATS 15

APPENDIX B - FORMAT LIBRARY 16

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INTRODUCTION

This document is designed to help the user to understand the functionality of The Reporter, the approach to performing operations and the sequence to follow when using The Reporter. This user manual is based on the first revision of the software that is packaged with it. This manual may be used for the future software revisions but does not guarantee the coverage of all the features and functionality of the future software releases.

read and followed.

contain screen shots of The Reporter to better express and outline the instructions to the user.

It is very critical that this manual be

All the sections outlined in the manual

THE REPORTER FEATURES

- Alarm Priorities, by number and color

- Custom defined alarm priorities

- Custom defined alarm definitions

- Ability for user to edit, add or remove alarms from the data base

- Inter-linked contacts and responses

- Ability to add, remove and edit account information

- History generated

- Auto logging provided

- Visual and audio annunciation for new alarms

- 500 accounts per PC Receiver card installed

- SG-PCLC2 supervision

- Multiple format support (see Appendix A)

- Time and date stamped on all of the received and processed alarms

- Log file created for activity

- For use with SG-PCLC2 only

- Multiple alarm acknowledgement

- Alarms and alarm restoral linking

REQUIREMENTS

The following is the required equipment and specifications of the system:

• IBM compatible PC

• CD ROM

• Reporter Installation CD

• SG-PCLC2 Installed

RECOMMENDED COMPUTER CONFIGURATION

• Windows 9X/NT operating system

• Pentium II, 233MHz processor (or better)

• 64 MB RAM (or higher)

• 1024X768 pixels, 16 bit color video card (or better)

• SVGA monitor

• Mouse

• Windows compatible sound card

• Keyboard

NOTE: The Reporter is specifically designed for use with Windows 9X/NT operating systems. It will not run under windows emulators (Wine, VM ware, OS booter and others).

NUMBER OF LINE CARDS SUPPORTED

The Reporter will support the maximum PC-LC2 configuration per PC, which is 4 PC LC2’s per PC (8 lines). Each line has a 250-account support, for 2000 accounts when in maximum configuration. The Reporter automatically calculates the number of accounts based on the number of PC-LC2 line cards installed in a PC.

INSTALLATION/SETUP

To set up The Reporter software in Windows 95/98/NT:

1. Insert the CD-ROM into your CD-ROM drive.

2. Go into your CD-ROM drive. Double-click on "The Reporter Demo Software" folder. Find the "SETUP.EXE" icon and double-click on it to start The Reporter installation.

3. Follow the instructions shown on your screen. A message is displayed when SETUP is complete. When entering The Reporter software, it will ask you for a login and password. Enter as follows: LOGIN: supervisor PASSWORD: cafelatte

4.NOTE: Once you are in the "User Management" screen,

you MUST add yourself a new User and Password since the default password automatically expires upon first login.

MINIMUM COMPUTER CONFIGURATION

• Windows 9X/NT operating system

• Multimedia PC, Pentium 166MHz

• 32 MB RAM

• 800x600 pixels, 16 bit color video card

• SVGA monitor

• Mouse

• Windows compatible sound card

• Keyboard

WARNING: IT IS RECOMMENDED TO RUN THE REPORTER AS THE PRIMARY APPLICATION ON YOUR COMPUTER; AT LEAST 50% OF THE COMPUTER'S RESOURCES MUST BE AVAILABLE FOR THE REPORTER TO FUNCTION PROPERLY. IT IS ALSO RECOMMENDED TO HAVE NO SCREEN SAVERS RUNNING OR ANY OTHER POWER SAVER MODE ON.

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NOTE: Due to high volume reproduction of this manual, screen shots of the software included

are not high quality. For clearer images, print manual internally (available on enclosed CD-ROM).

GENERAL FUNCTIONALITY

This section contains the General Functions of The Reporter.

The Reporter supports two different operator levels, administrator and “user”. An Administrator has full access to The Reporter functions where as the User’s access is limited to “acknowledgement” functionality.

Note: The Reporter is designed so that only one instance of the application can be running on one machine at a time.

When The Reporter is started, the screen shown above is displayed with SG Security Communications information. Point your mouse pointer to the CD (animation will be displayed). Click on it to get into the log in prompt.

In this screen enter your new password and re-enter the password to confirm it. The password must be at least 3 characters long. Once you have entered your password twice for confirmation, the “submit” icon will be activated. Press on the submit button for approval of your new password.

If your new password is a duplicate of the original password that was supplied to you by your administrator the screen shown above will be displayed. Please select another password in this case.

Note: To select a unique password, select a password having alphanumeric characters.

If the password you typed was unique then the screen will read “password successfully changed”.

User Management

Administrator Log In

If you are an administrator and logging on for the first time after installation, type supervisor as your log in name and cafelatte as the password in the appropriate locations in the screen below.

Once you have entered your provided log in name and your password, the “submit” button is activated. Click on the submit button. On the same screen you will be notified that there is a need for change of your password.

As noticed on the screen the text in Red notifies the expiration of your password.

This feature is only available to the operator with administrative access. The user management is a feature that allows the administrator to add new operators, edit existing operators, or delete operators. The user management function can be accessed from the file menu.

In this screen, the administrator can add new operators, edit the existing ones and delete operators that should no longer have access to The Reporter.

User Log In

If you are a user and logging in for the first time, type your provided login name and password in the appropriate locations, as shown in the screen below.

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Changing Password

As noticed on this image the text in Red notifies the expiration of your password.

If your new password is a duplicate of the original password that was supplied to you by your administrator the screen shown above will be displayed. Please select another password in this case.

Note: To select a unique password, select a password having alphanumeric characters.

Changing passwords is one of the very important functions that an operator should perform. This is done for security purposes. To change your log in password, go to the “change password” in the file menu.

When “change password” from the File menu is selected, the screen shown is displayed. In this screen, the password can be changed.

Note: At the bottom of the screen, “password not changed” will be shown until password is typed again for confirmation and the “submit” button is pressed. If a particular password that you have typed is not changed then type another one and submit it.

TRAFFIC SCREEN

The traffic screen is the main screen of The Reporter, and is the first displayed upon log in. The main function of the traffic screen is to display all the alarms received in priority/ chronological order.

Information seen on the traffic screen from left to right is:

• Time/Date • Priority • Account Number

• Alarm Event • Partition • Zone

• Alarm Definition • Open/Close • Ack’d

If the password you typed was unique then the screen will read “password successfully changed”.

The above screen shows several alarms of different priorities. This screen also shows full access to functionality as operator is logged on as administrator.

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The above screen shows several alarms of various priorities. This screen shows limited accessibility as operator is logged on as a user only.

Note that several icons are no longer accessible.

CONFIGURATION

The Reporter has configuration settings to set custom parameters per receiver connected. This version of The Reporter is compatible only with the PC-LC2 receiver.

From the traffic screen, the administrator can access this screen by pressing the Configuration icon, shown above.

This screen allows operator to customize three types of settings:

• Communication

• Access

• Miscellaneous

NOTE: AFTER MAKING ANY CHANGES TO THE CONFIGURATION SETTINGS OF THE REPORTER, THE REPORTER MUST THEN BE RESTARTED.

Access

The access tab consists of:

• Password Expire Period - Allows administrator to pre-set the duration that a password is valid. 40 days is the default.

• Number of Pending Alarms Before Warning - The Reporter will notify the operator that there are a certain number of pending alarms (un-acked) on the traffic screen. This allows admisitrator to set the number of alarms pending before The Reporter will prompt the operator. By default, this is set to 50 un-acknowledged alarms.

• Auto-Logout Delay - The Reporter will automatically log out if sitting dormant for the period set here. This allows the administrator to set the period (in minutes). This is defaulted to 15 minutes, the maximum duration is 99 minutes.

• No Auto-Logout - This check box allows administrator to decide not to allow for The Reporter to auto-logout, this is the default setting.

Miscellaneous

Communications

The communication tab consists of:

• Receiver Type - the receiver that is being used.

• Port - the port to which the receiver is connected.

• Baud Rate - the baud rate of the receiver’s output.

• Databits - the number of databits of the receiver’s output.

• Parity - the type of parity of the receiver’s output.

The Miscellaneous tab consists of the “Bring to the Front Mode”:

• Windows 95 Compatible - In this mode, The Reporter will become the active application (brought to the front) each time there is a new alarm received.

• Windows 98/NT Compatible - In this mode, The Reporter ICON on the tool bar will flash when a new alarm is received.

NOTE: In order for this to operate properly, the tool bar must not be on “auto hide.”

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DATA BASE

This section in The Reporter contains the database, which stores the generic alarm definitions library, contacts, actions, countries, states, responses, and class/types. Upon initial installation there will be data only in the fields listed below.

- Alarm

- Countries

- States

- Classes/Types. All the fields in the database can be edited at the discretion

of the administrator(s).

Database Navigation Icons

There are nine navigation icons globally used throughout The Reporter database screens.

First Record

This icon returns operator to the first record in the database. This icon becomes deactivated when viewing the very first record in the database.

Previous Record

This icon takes operator from current record to the previous record in the database. This icon becomes deactivated when the operator attempts to access the previous record from the first record in the database.

Cancel Edit

This icon is used to cancel the edit or addition of a new record in the database. If any field has been changed accidentally, this icon can be pressed to cancel the changes made and return the record to its previous state.

Reports

This icon is used to print the database in current view on your windows default printer. This icon is available on almost all the screens of The Reporter database, so you can print out all the necesary information.

EDIT DATABASE

It is necessary to update/edit the database for customization of information used in The Reporter. There are seven different sections to the database, and each are described in detail.

• Alarms

• Contacts

• Countries

• States

• Actions

• Responses

• Classes/Types

Alarms

Next Record

This icon takes operator to the next record in the database. This icon becomes deactivated when operator attempts to access the next record from the last record in the file.

Last Record

This icon brings operator to the last record in the database. This icon becomes deactivated once the last record has been reached.

Insert Record

This icon is used to insert new records in the database. Use this icon to enter a new account, or enter any other record in the database. This icon becomes deactivated once pressed and becomes active when either cancel button is pressed or post record is pressed. When inserting a record, all other icons except “post” and “cancel” become deactivated.

Delete Record

This icon will delete the record that is currently being viewed. The record will be permanently removed from the database.

Edit Record

Use this icon when there is a need to change one of the fields in the database.

Post Record

This icon is used to save new record entries, and save changes made to existing entries.

This is the default database for all the alarms received. When The Reporter receives an alarm, the definitions and priorities are taken from this table. It is recommended not to change the default definitions of the alarms unless necessary. If an addition to an alarm library is required then follow the very simple process outlined below:

• Press the “+” icon, note that a blank row is created.

• Click the mouse pointer in the “protocol” column. You can

either type in the protocol id of the alarm being added or select one by clicking down on the arrow and selecting from one already listed. E.g. for Contact ID the protocol id is 5.

• Once the protocol id has been selected, click in alarm type column and type the new alarm.

• Next, click in alarm “Alarm Definition” section and type in the alarm definition that is to appear on the traffic screen. It is recommended to type the standard (accepted) definition if an update is made to the alarm library.

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• The priority of the alarm is to be entered next. Click in the “priority column” and either type in the default priority of the alarm (0 to 9) or select by clicking the down arrow that is shown in the priority column.

• When completed, click on the “check mark” (post) to save the latest changes and/or additions to the alarm database.

Notification Contacts

This is the field where all of the necessary contact information is entered. These entities require notification when acknowledging alarms.

NOTE: “Generic” type contacts are entered here, such as fire and police departments.

To add a contact, follow the steps listed below:

• Press “+” sign at the bottom of the screen (a blank form is provided)

• Enter the name of a person or organization to be contacted in case of an alarm

• Enter their phone number in the “home phone” field

• Enter the fax number of the person or the organization in

the “fax” field

• Enter the business phone number of the person or organization in the “business phone field” (optional)

• Enter the pager phone number of the person or organization in the “pager” field (optional)

• Enter the email address of the contact in the “email” field

• Enter the Passcode in the “passcode field.” The passcode

is used to identify that the correct person has been reached.

• When completed, click on the “check mark” (post) to save the latest changes and/or additions to the contact database.

Countries

In this section, any country of the world can be added to the list if not already present in the database.

Follow these steps to add a country to the database.

• Press “+” sign at the bottom of the screen (a blank line is provided)

• In the column “country,” type the name of the country and press enter

• Click with your mouse in the “administrative division” and double click on the right side of the column, note that a down arrow appears. Click on the down arrow and select one of the provided selections e.g. Province, region, state or territory

• Click on the “postal code name” column and type in the name of the postal code e.g. Postal code, or zip code

• When completed, click on the “check mark” (post) to save the latest changes and/or additions to the contact database.

States/Provinces

This section is used to enter the names of States/Provinces in conjunction with the country in which it is located. This is used to enter a State/Province that is not already present in the database.

Follow the steps below to add a new State/Province:

• Press “+” sign at the bottom of the screen (a blank line is provided)

• Type in the name of the state/province/territory or region and press “enter.”

• Enter the two-character abbreviation in the “abbr” field if used (optional)

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• Click in the “country” column to select from a country in the list (these countries are the same as entered in the “countries” screen.

• When completed, click on the “check mark” (post) to save the latest changes and/or additions to the contact database.

Actions

Actions are a very important part of the acknowledgement process. This screen enables the operator to customize the actions per account.

To add an action, follow the steps below:

• Press “+” icon at the bottom of the data base screen (a blank line will be provided)

• Click in the “ description” column, and either choose an action from the list, or enter a new one.

• Next, click in the “contact name” field. Select from a contact in the list (these contacts are the same as those entered in the contact field). Notice that when you select a contact, the number automatically appears in the business telephone column.

• A business number can also be chosen by clicking in the “business phone” column. Notice that entering a number in this field will automatically select the contact associated with the number.

• When completed, click on the “check mark” (post) to save the latest changes and/or additions to the contact database.

Responses

The responses are interrelated to the actions and they are used when acknowledging the alarms. In order for the responses to be useable, they have to be entered properly and assigned to the alarm accounts at the time of account set up. They can also be assigned to the account’s alarms later by editing the account. Different responses can be assigned to different alarms within an account.

To add a new response, follow the steps below:

• Press “+” icon at the bottom of the data base screen (a blank line will be provided)

• Enter a label for the response

• When completed, click on the “check mark” (post) to save

the latest changes and/or additions to the contact database.

How to attach an Action to a Response

Follow steps listed below to attach actions to a response:

• Highlight a response to which an action is to be attached.

• Press “+ “ icon within the action section of the response tab

(a blank line will be provided). Note that you may not be able to type in this row because it pulls up the actions list added in the action tab.

• Double click in the blank row for the drop down menu and select one of the available actions that were previously entered in the actions tab. If the action is to be a “required” action, click the “required” field, and a checkmark will appear. Repeat for all actions to be added to the response.

• When completed, click on the “check mark” (post) to save the latest changes and/or additions to the contact database.

How to link the Actions

Follow steps below to link the actions:

• Actions can be put into order by dragging the pointer to the actions up and down. Point the record pointer to the action and drag with your mouse pointer to the position desired. (Actions must be “next” to each other in order to be linked).

• You can link multiple actions together as well, except that all actions being linked must be marked “required”.

• Simply click and hold the mouse pointer in the link column and drag it to the action that you wish to link it with.

Note: when acknowledging the signal that this response is assigned to, only the first of the linked actions would be active. The subsequent linked actions will remain inactive unless the previous one has failed. Therefore, if you have multiple contacts (in actions) that require contact in the event of an alarm, then do not link these actions together.

• Once the above information is verified and entered properly,

click the “done” button.

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Classes/Types

Account Type

The account type (Account Type Name field) contains information on the type of building in which the account is found.

To add an account type, follow the steps listed below:

• Click in the “Account Type Name” column with your mouse pointer

• Press the “+” icon to add a new Account Type Name (a blank row is provided)

• Type the name of the Account Type in the blank space that is created.

• When completed, click on the “check mark” (post) to save the latest changes and/or additions to the contact database.

How to add an Account Class

The account class (Account Class Name field) contains information on the type of account monitored.

To add an account class, follow the steps listed below:

• Click in the “Account Class” with your mouse pointer

• Press the “+” icon at the bottom of the screen to add

Account class (a blank row is provided)

• Type in the name of the Account Class in the blank space that is created

• When completed, click on the “check mark” (post) to save the latest changes and/or additions to the contact database.

ACCOUNT SET-UP (METHOD A)

To add a new account, follow the process outlined in the following sections.

Before you add a new account make sure the country and the province/state is in the database (This country and province/ state are the fields of which the new account number is about to be added).

Address Tab

• Press “+” icon at the bottom of the account section (a blank

account form will be provided)

• Enter account number of the account in the “number” field. Note that this must be a unique number.

• Enter the name of the subscriber in the “name field.”

• Enter the telephone number (with area code) of the subscriber

in the “phone” field.

• Enter the fax number (with area code) of the subscriber in the “fax” field.

• Enter the class type of the account in the “class” field by choosing from the list.

• Enter the account type in the “type” field by choosing from the list.

• Enter the complete address of the customer in the “address” field.

Client Contacts Tab

ACCOUNTS

This is the account database where the monitored accounts are setup. Note that the top portion is the account database, and the lower portion is the traffic or activity. There is a maximum of 500 accounts per PC-LC2 for up to 2000 accounts with 4 PC-LC2’s installed.

The following fields are located with in the account set-up screen:

• Account information (all fields with an asterik “*” are mandatory and must be filled in)

• Address • Contacts • Installation information

• Comments fields • Schedules • Additional information

NOTE: Accounts can only be set-up by Administrator.

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This screen is for the entry of the contacts for the account. They differ from the notification contacts in that they are specific to the account, not generic. Also, note that a “Notification Contact” can be one or more of the client contacts. A maximum of 5 contacts are allowed for each account.

NOTE: The left most section containing account number, telephone number and other information is for the entire account, and is not part of each tab. This information is entered only once.

• Press “+” icon at the bottom of the account section (a blank

account form will be provided)

• Enter account number of the contact in the “number” field. Note that this must be a unique number.

• Enter the name of the contact in the “name field.”

• Enter the telephone number (with area code) of the contact

in the “phone” field.

• Enter the fax number (with area code) of the contact in the “fax” field.

• Enter the pager number (with area code) of the contact in the “pager” field.

• Enter the email address of the contact in the “email” field.

Additional Information Tab

Installation Tab

Information regarding the installation of the system is contained here.

• Enter the type of control panel in the “control panel type” field.

• Enter the location of the control panel in the “control panel location” field.

• Enter the zone types (either wireless or hardwired) in the “wireless/hardwire” zones field.

• Enter the location of the control panel transformer in the “transformer location” field.

• Enter the telephone number of the control panel in the “panel phone number” field. Note that if this field is left blank, it will be updated with the received Caller ID from the PCLC2 (if caller ID enabled). If there is a number entered here, and caller ID is received from the PC LC2, then The Reporter will compare the two. If they are not the same, a “Caller ID mismatch” message will appear.

• Enter the name of the Installer in the “installer name” field.

• Enter the date of installation in the “date of installation”

field.

This field contains more information on the location of the customer.

• Enter the nearest major or “known” intersection in the “major intersection” field.

• If there is any type of landmark near the subscriber’s location, enter this in the “landmark” field.

• If there are any special conditions surrounding the account, enter this/these in the “special conditions” field. These can be things such as, wheelchair bound individual living there, hearing impaired residents, pets, etc.

Comments Tab

This field is complementary to the “special condition” providing additional information on the account. This field could also be considered optional but as mentioned above any additional information could prove to be very critical and beneficial at the end.

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This section has no pre-defined structure, simply enter any other relevant notes on the account in this section.

Schedules Tab

The Reporter allows for three different schedule types: Opening, Closing, and test. These signals will be auto-logged and autoacked, as they are priority 0 alarms. They will become active alarms that require some response only if there is an error in the schedule.

Opening

• Enter the normal opening time expected from the account

in the “time” field.

• Enter the window in which receiving the opening is acceptable. If the opening signal is received too early, an alarm is generated on the traffic screen indicating the opening was received too early. If the opening signal is received too late, an alarm is generated on the traffic screen indicating the opening was received too late. As long as the opening is received within the window, no action is necessary from the operator.

Closing

• Enter the normal closing time expected from the account in

the “time” field.

• Enter the window in which receiving the closing is acceptable. If the closing signal is received too early, an alarm is generated

on the traffic screen indicating the closing was received too early. If the closing signal is received too late, an alarm is generated

on the traffic screen indicating the closing was received too late. As long as the closing is received within the window, no action is necessary from the operator.

Test

• Enter the normal time the test signal is expected from the

account in the “time” field.

• Enter the window in which receiving the test signal is acceptable.

If the test signal is not received within this window, a message will be generated on the traffic screen indicating the test signal has failed. As long as the test signal is received within the window, no action is necessary from the operator.

Alarm Setup

This allows you to customize the alarm definitions, zone definition and assign a particular response on that event for the operator to process this specific event for that particular customer.

Follow the outlined instructions below to setup custom alarms:

• Click "+" (the add record icon)

• Note that a blank row is created with a default parity of "5"

(medium).

• You can type in the priority column, or double-click to pick one of the other priorities besides "0" if you wish.

• Now type in the alarm code that you wish to customize (type

exactly

it in

• Define this alarm in the alarm definition column.

• Type in the zone, if any, that will be received.

• Define the zone that was just entered.

• Now click in the partition column and enter a partition number,

if any, that will be received with the alarm code.

• If you wish to assign a response to this alarm, double click in the response column and select from one you have already entered.

• If the response you wish to assign is not in the list, then you can create the response in the database edit section later, and then return to this section of The Reporter to assign the newly created response.

the way you will receive it on your traffic screen).

NOTE: If no response is assigned, the standard acknowledgement will be used.

• Once the alarm is set, this alarm definition will take precedence

over the default definition and will be displayed on the traffic screen every time this alarm is received from this particular account.

• Multiple alarms from the same account should be acknowledged once if they have the same response assigned.

Exceptions

The Reporter allows for “exceptions” to the schedule. Exceptions are used for such things as Holidays.

• Press “+” to enter a new schedule. (A calendar appears)

• Click the appropriate month and day from the calendar

• Use the “annual event” checkbox to indicate whether the

exception is to recur each year. If the exception is for the current year only, then do not enable the checkmark in this box. Note that the year will appear next to the month and day in the Holidays list.

Test On/Off Box

The Reporter enables the operator to place the account on test. The “test on/off” checkbox is used for this. When the account is in “test mode” all alarms received for the account code are auto-logged/auto-acked, and require no response from the operator.

ACCOUNT SET-UP (METHOD B)

The second method of adding a new account is not as simple but by following this method, you can be sure that all the account digits are entered properly and the messages are acknowledged with the right account number. This process of adding a new account is carried out at the time of installation of the security panels.

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• Once the security panel is installed you can have a test messages sent to you

• Once the test message is received it will be displayed on the traffic screen

• Double click on the alarm to acknowledge it

• When this is done, note that a blank form is brought up with only the line number, receiver number and the actual account in the account information field

• Filling out the rest of the form is the same as described in Method A

HISTORY

The history allows the operator to get a detailed report on any given account. The reports can be either printed on the default windows printer or exported to a Microsoft Excel file. (Microsoft Excel must be installed for this). An account can be searched to match any of the following criteria:

• Account • Date(Search any date/time, a range of dates)

• Alarms (Drop down menu for a list of available alarms)

Or, simply point your mouse over the ckeck mark and the operator's comments will be displayed.

DEBUG

The Debug screen is a feature of The Reporter that allows the operator (administrator only) to see the raw data received from the SG-PC-LC2. The Debug screen can be shown in two modes:

• HEX • ASCII

Once the search criteria has been selected, click the “Search now” button. The results will be displayed in the lower portion of the window. At this point, a report can be generated for printing, or the information can be exported to an Excel spreadsheet.

Two types of reports can be generated.

Detailed Reports:

Time of the received event, time the event was acknowledged, name of the operator, whether the alarm occured while the system was armed or disarmed, alarm definition, zone number, zone definition, and the operator's comments if any were made at the time of the acknowledgement. The report also prints a brief account information.

Customer Reports:

This report is generated for the customer's review if required. It contains the time of the received event, alarm definition, zone number, and zone definition.

The operator's comments can also be viewed on the screen. If the comments column has a check mark, this means the operator made comments for that alarm. You can view the comments by clicking on the check mark as shown in the next screen.

<12/4/99 3:57:00 PM> 35 30 31 31 20 31 38 31 32 33 34 45 31 33 30 30 31 31 32 33 14 <12/4/99 3:57:01 PM> 06 <12/4/99 3:57:27 PM> 35 30 31 31 20 31 38 31 32 33 34 45 31 33 30 30 31 31 32 33 14 <12/4/99 3:57:28 PM> 06 <12/4/99 3:57:30 PM> 35 30 31 31 20 31 38 31 32 33 34 45 31 33 30 30 31 31 32 33 14 <12/4/99 3:57:30 PM> 06 <12/4/99 3:57:56 PM> 35 30 31 31 20 31 38 31 32 33 34 45 31 33 30 30 31 31 32 33 14 <12/4/99 3:57:57 PM> 06 <12/4/99 3:57:58 PM> 35 30 31 31 20 31 38 31 32 33 34 45 31 33 30 30 31 31 32 33 14 <12/4/99 3:57:58 PM> 06 <12/4/99 3:57:59 PM> 35 30 31 31 20 31 38 31 32 33 34 45 31 33 30 30 31 31 32 33 14 <12/4/99 3:58:00 PM> 06 <12/4/99 3:58:41 PM> 35 30 31 31 20 31 38 31 32 33 34 45 31 33 30 30 31 31 32 33 14 <12/4/99 3:58:41 PM> 06 <12/4/99 3:58:42 PM> 35 30 31 31 20 31 38 31 32 33 34 45 31 33 30 30 31 31 32 33 14 <12/4/99 3:58:42 PM> 06 <12/4/99 3:58:43 PM> 35 30 31 31 20 31 38 31 32 33 34 45 31 33 30 30 31 31 32 33 14 <12/4/99 3:58:43 PM> 06

Shown above: example of the debug screen viewed in HEX.

<12/4/99 3:57:00 PM> 5011 181234E13001123O <12/4/99 3:57:01 PM> O <12/4/99 3:57:27 PM> 5011 181234E13001123O <12/4/99 3:57:28 PM> O <12/4/99 3:57:30 PM> 5011 181234E13001123O <12/4/99 3:57:30 PM> O <12/4/99 3:57:56 PM> 5011 181234E13001123O <12/4/99 3:57:57 PM> O <12/4/99 3:57:58 PM> 5011 181234E13001123O <12/4/99 3:57:58 PM> O <12/4/99 3:57:59 PM> 5011 181234E13001123O <12/4/99 3:58:00 PM> O <12/4/99 3:58:41 PM> 5011 181234E13001123O <12/4/99 3:58:41 PM> O <12/4/99 3:58:42 PM> 5011 181234E13001123O <12/4/99 3:58:42 PM> O <12/4/99 3:58:43 PM> 5011 181234E13001123O <12/4/99 3:58:43 PM> O <12/4/99 4:47:32 PM> 1011 @0 O <12/4/99 4:47:32 PM> O

Page 14

Shown previously is an example of the Debug screen viewed in ASCII.

Note that there is information present at the bottom of the screen (from left to right):

• Cards: X - This indicates the number of PC LC2 line cards currently being monitored.

• COM2: Opened - Communication between The Reporter and PC LC2 occurs on this port. “Opened” means the port is active.

• Receiver: Connected - This indicates that the receiver is currently connected to The Reporter.

ABOUT

The About Icon is used to access the company information.

This screen shows information about SG Security Communications:

• Version Number of The Reporter

• Company Logo

• Phone, Fax and “800” numbers

• Web Site address

• Technical Support email address

The web site address is a link, meaning when clicked on it will open the SG Security Communications web site in the default browser installed on the operator’s system.

The email address is also a link, and clicking on it will open a blank email using the default email browser installed.

When completed with this screen, click the “Done” button to return focus to the traffic screen.

WHAT’S THIS HELP

“What’s this?” is part of the Help section accessed either from the traffic screen by clicking on the “what’s this?” icon, or from the Help menu on the menu bar. “What’s this?” is used for displaying the functionality of any part of the screen or icons that may not be obvious to the operator by its appearance.

To access additional information on any section of The Reporter, simply click the “what’s this” icon and click on any part of the screen.

Notice that when the “what’s this” icon is clicked, the mouse pointer is now accompanied by a “?”. When a part of the screen has been clicked, a window will pop up containing information on that part of the screen. When the operator clicks on any other section of the screen or by pressing the Escape key, the window disappears, and the “what’s this” mode becomes deactivated.

EXIT

The “exit” icon is used to exit from The Reporter.

ALARM ACKNOWLEDGEMENT

This process could be considered the most critical process for the operator of The Reporter. Therefore, it must be followed closely.

This process consists of a number of steps, some of which are optional. It is recommended to do the optional steps anyway. The acknowledgment process is logged per operator.

The acknowledgement process is outlined below:

• Double click on an alarm on the traffic screen.

• The account information is brought up with address and

type of account etc. (The information that was entered at the time of account set up).

• Next, click on the envelope to send an e-mail to the address entered (if there was no e-mail address entered this icon will be disabled)

• Next, press the yellow “ACK” button, a new screen will appear.

HELP

There are three ways to access help from the traffic screen. The first one is to click on the HELP icon with your mouse

pointer. The second way is to access help from the Help menu on the menu bar. In addition, you may access it from the keyboard by pressing the function key (F1).

Shown above is the screen that appears when an alarm on

Page 15

the traffic screen is double-clicked. Shown above is the alarm acknowledgement screen (appears

when the yellow “ACK” button is pressed). This screen shows the following information about the

acknowledgement for the alarm:

• Response

• Action List

• Acknowledgement comments

• Contact Information

The response that is originally assigned to the alarm is brought up once you are in the "ACK" process. If no response is assigned, you will be presented with the standard acknowledgement action.

The action list contains all the optional and required actions to be performed. Any linked alarms are indicated as well.

• The acknowledgement comments is a field reserved for the operator. Any comments can be entered and will be kept in the history log along with the account and alarm information.

• The Contact information contains the names and numbers of people that were entered when setting up the response.

• Single click in the "done" column, beside the action, it will bring out the name and contact information of the action.

• Double click the "done" column when the action has been performed.

Note: A check mark is placed and the color changes when the action is completed.

• You will not be able to check the "fail" column unless the actions are linked together.

Page 16

“INTERNAL” ALARMS

The PC LC2 can generate several alarms for trouble conditions it could be experiencing. All of these alarms will appear on the traffic screen from account “0000”. The chart below contains these internal alarms.

AlarmAlarm Alarm Definitions Zone Zone Definition Priority

Alarm Alarm Definition Zone Zone Definition Priority

0 Printer Error 1 5 0 Printer Restore 2 9 0 12V Battery Low 3 5 0 12 Battery Restore 4 9 0 COM 1 Absent 5 5 0 COM 1 Restore 6 9 0 Tamper Alarm 7 5 0 Tamper Restore 8 9 1 Invalid Report 0 9 1 AC Failure 5 5 1 AC Restored 6 9 2 Telephone Line Fault 0 5 3 Telephone Line Restored 0 9 4 Communication Failed 0 5 D System Reset 0 9 F Line Card Absent 0 Line Card 0 5 F Line Card Absent 1 Line Card 1 5 F Line Card Absent 2 Line Card 2 5 F Line Card Absent 3 Line Card 3 5 F Line Card Absent 4 Line Card 4 5 F Line Card Absent 5 Line Card 5 5 F Line Card Absent 6 Line Card 6 5 F Line Card Absent 7 Line Card 7 5 F Line Card Absent 8 Line Card 8 5 F Line Card Absent 9 Line Card 9 5 F Line Card Absent A Line Card A 5 F Line Card Absent B Line Card B 5 F Line Card Absent C Line Card C 5 F Line Card Absent D Line Card D 5 F Line Card Absent E Line Card E 5 F Line Card Absent F Line Card F 5 E Line Card Restored 0 Line Card 0 5 E Line Card Restored 1 Line Card 1 5 E Line Card Restored 2 Line Card 2 5 E Line Card Restored 3 Line Card 3 5 E Line Card Restored 4 Line Card 4 5 E Line Card Restored 5 Line Card 5 5 E Line Card Restored 6 Line Card 6 5 E Line Card Restored 7 Line Card 7 5 E Line Card Restored 8 Line Card 8 5 E Line Card Restored 9 Line Card 9 5 E Line Card Restored A Line Card A 5 E Line Card Restored B Line Card B 5 E Line Card Restored C Line Card C 5 E Line Card Restored D Line Card D 5 E Line Card Restored E Line Card E 5 E Line Card Restored F Line Card F 5

Y Receiver Disconnected • 0 • PC LC 2 5

Page 17

APPENDIX A - REPORTER COMMUNICATION FORMATS

Name Handshake Data Baud Format Kiss Of f

EMAN EKAHSDNAH ATAD DUAB TAMROF FFOSSIK

scinoidaR

DItcatnoC

draG-ruS

aocseSnilknarF

2&1levelAIS

2/4ro1/4,2/3

muskcehc/w1/3

dednetxe1/3

2/4,muskcehc/w

,dednetxe1/3,1/3

zH0041

zH0032

0041wolSocmedA

tsaFthginKtneliS

zH0041zH009101

zH0041zH009141

zH0032zH008102

zH0032zH008104

KRAMKSF

enoTlauD

zH0041

zH0032FMTDFMTD3/4zH0032

enoTlauD

zH0041

KSF

ECAPS/KRAM

FMTDFMTD3/2/3/12/4zH0041

FMTDFMTD3/4zH0032

003/011kcaatadlanoT

2/4

draG-ruS

tsaFrepuS

ocmedA

tsaFrepuSnorcA

sserpxEocmedA

zH0032FMTDFMTDmuskcehc/w3/4zH0032

enoTlauD

zH0041

enoTlauDFMTDFMTD1/8/4zH0041

zH0041FMTDFMTD8/4,8/3zH0041

enoTlauDFMTDFMTD2/4,1/4zH0041

FMTDFMTDmuskcehc/w3/4zH0041

Page 18

APPENDIX B - FORMAT LIBRARY

DIlocotorP )3(epyTmralA )41(noitinifeDmralA ytiroirP

)0000=tcca(110rorrEretnirPM

20erotseRretnirPL 30woLyrettaBV21M 40erotseRyrettaBV21L 50tnesbA1#moCM 60derotseR1#moCL 70mralArepmaTH 80erotseRrepmaTL 01tropeRdilavnIL 51eruliaFCAM 61derotseRCAL 02tluaFeniLenohpeleTM 03derotseReniLenohpeleTL 04deliaFnoitacinummoCM

NOTE: For each alarm type, a sound is attached as per the priority (high, medium and low). Here are the default assignments...

0DteseRmetsySL

)aaaa=tcca(1xxA=0)02(tropeRtseTcidoirePL

xx1mralAeriFH xx2mralAcinaPH xx3yralgruBH xx4)31(mralAlareneGH xx5mralAlareneGH xx6)41(elbuorTmetsySM xx7lacideMH xx8elbuorTmetsySM xx9erotseRL

xx0=AtropeRtseTcidoirePL xxBgninepOL xxCgnisolCL xxDlecnaCM xxEerotseRL

xxFelbuorTmetsySM

DIlocotorP )3(epyTmralA )41(noitinifeDmralA ytiroirP

4xxxxxxxxxxtnuoccarepdenifedyllaudividnI-

Page 19

DIlocotorP )3(epyTmralA )41(noitinifeDmralA ytiroirP

5001lacideMH

101rettimsnarTtnadnePH 201nItropeRotliaFM 011eriFH 111ekomSH 211noitsubmoCH 311wolFretaWH 411taeHH 511noitatSlluPH 611tcuDH 711emalFH 811mralAeriFraeNH 021cinaPH 121sseruDH 221tneliSH 321elbiduAH 421detnarGsseccA-sseruDH 521detnarGssergE-sseruDH 031yralgruBH 131retemirePH 231roiretnIH

331)efaS(ruoH42H 431tixE/yrtnEH 531thgiN/yaDH 631roodtuOH 731repmaTH 831mralAraeNH 931reifireVnoisurtnIH 041mralAlareneGH 141nepOpooLgnilloPH 241trohSpooLgnilloPH

Page 20

DIlocotorP )3(epyTmralA )41(noitinifeDmralA ytiroirP

341eruliaFeludoMnoisnapxEM 441repmaTrosneSH 541repmaTeludoMnoisnapxEH 641yralgruBtneliSH 741eruliaFnoisivrepuSrosneSM 051yralgruB-noNruoH42M 151detceteDsaGH 251noitaregdirfeRH 351taeHfossoLH 451egakaeLretaWH 551kaerBlioFH 651elbuorTyaDM 751leveLsaGdelttoBwoLM 851pmeThgiHM 951pmeTwoLM 161wolFriAfossoLH 261detceteDedixonoMnobraCH 361leveLknaTM 002yrosivrepuSeriFM 102erusserPretaWwoLM 2022OCwoLM 302rosneSevlaVetaGM 402leveLretaWwoLM 502detavitcApmuPM 602eruliaFpmuPM 003elbuorTmetsySM 103ssoLCAM 203yrettaBmetsySwoLM 303daBmuskcehCMARL 403daBmuskcehCMORL 503teseRmetsySL

Page 21

DIlocotorP )3(epyTmralA )41(noitinifeDmralA ytiroirP

603)52(degnahCgnimmargorPlenaPL 703eruliaFtseT-fleSM 803nwodtuhSmetsySL 903eruliaFtseTyrettaBM 013tluaFdnuorGM 113daeD/gnissiMyrettaBM 213tnerrucrevOylppuSrewoPM 313teseRreenignEL 023yaleR/rednuoSM 1231lleBM 2232lleBM 323yaleRmralAH 423yaleRelbuorTM 523yaleRgnisreveRM 6233#.tkCecnailppAnoitacifitoNL

723)03(4#.tkCecnailppAnoitacifitoNL 033elbuorTlarehpirePmetsySM 133nepOpooLgnilloPH 233trohSpooLgnilloPH

333)42(eruliaFeludoMnoisnapxEM 433eruliaFretaepeRM

533)62(repaPfotuOretnirPlacoLM 633eruliaFretnirPlacoLM 733ssoLCDeludoM.pxEM

833.taBwoLeludoM.pxEM 933teseReludoM.pxEM 143repmaTeludoM.pxEM 243ssoLCAeludoM.pxEM 343liaFtset-fleSeludoM.pxEM 443tceteDnaJrevieceRFRM 053elbuorTnoitacinummoCM

Page 22

DIlocotorP )3(epyTmralA )41(noitinifeDmralA ytiroirP

153tluaF1ocleTM 253tluaF2ocleTM

353

453tnevEetacinummoCoteruliaFM 553noisivrepuSoidaRfossoLM 653gnilloPlartneCfossoLM

753

073pooLnoitcetorPH 173nepOpooLnoitcetorPH 273trohSpooLnoitcetorPH 373elbuorTeriFH

473)enoz(mralArorrEtixEH 573elbuorTenoZcinaPM 673elbuorTenoZpu-dloHM 773elbuorTregniwSM 873elbuorTenoZssorCM 083elbuorTrosneSM

)43(tluaF

)92(melborP

rettimsnarToidaRegnaRgnoL

RWSVoidaRegnaRgnoL

183FR-noisivrepuSfossoLM 283MPR-noisivrepuSfossoLM 383repmaTrosneSM 483yrettaBwoLFRM 583ytivitisneSiHrotceteDekomSM 683ytivitisneSwoLrotceteDekomSM 783ytivitisneSiHrotceteDnoisurtnIM 883ytivitisneSwoLrotceteDnoisurtnIM 983eruliaFtset-fleSrosneSM 193elbuorThctaWrosneSM 293rorrEnoitasnepmoCtfirDL 393trelAecnanetniaML 004esolC/nepOL 104resUyBesolC/nepOL

Page 23

DIlocotorP )3(epyTmralA )41(noitinifeDmralA ytiroirP

204esolC/nepOpuorGL 304esolC/nepOcitamotuAL 404esolC/nepOotetaLM 504esolC/nepOderrefeDL 604lecnaCM 704mrasiD/mrAetomeRL 804mrAkciuQL 904esolC/nepOhctiwsyeKL 114edaMtseuqeRkcabllaCL 214sseccA/daolnwoDlufsseccuSL 314sseccAlufsseccusnUM

414

514

614daolpUlufsseccuSL 124deineDsseccAM 224resUybtropeRsseccAL 324sseccAdecroFM 424deineDssergEM 524detnarGssergEM 624nepOdepporProoDsseccAM

724

824

924yrtnEedoMmargorPsseccAL 034tixEedoMmargorPsseccAL 134egnahCleveLtaerhTsseccAL

devieceR

)04(elbuorT

elbuorT

dnammoCnwodtuhSmetsyS

dnammoCnwodtuhSrelaiD

tixEottseuqeRtnioPsseccA

rotinoMsutatSrooDtnioPsseccA

234liaFreggirT/yaleRsseccAL 334tnuhSETRsseccAL 434tnuhSMSDsseccAL 144YATSdemrAM 244YATSdemrAhctiwsyeKM 054esolC/nepOnoitpecxEM

Page 24

DIlocotorP )3(epyTmralA )41(noitinifeDmralA ytiroirP

154esolC/nepOylraEM 254esolC/nepOetaLM 354nepOotdeliaFM 454esolCotdeliaFM 554deliaFmra-otuAM 654mrAlaitraPM

754)resU(rorrEtixEM 854sesimerPnOresUM 954esolCtneceRL 164yrtnEedoCgnorWL 264yrtnEedoClageLL 364mralAretfAmra-eRL 464dednetxEemiTmra-otuAL 564teseRmralAcinaPM 664sesimerPffO/nOecivreSL 105elbasiDredaeRsseccAL 025elbasiDyaleR/rednuoSM 125elbasiD1lleBM 225elbasiD2lleBM 325elbasiDyaleRmralAH 425elbasiDyaleRelbuorTM 525elbasiDyaleRgnisreveRM

625

725

135deddAeludoML 235devomeReludoMM 155delbasiDrelaiDM 255delbasiDrettimsnarToidaRM

355

elbasiD

delbasiD

3#.tkCecnailppAnoitacifitoN

4#.tkCecnailppAnoitacifitoN

daolnwoD/daolpUetomeR

075ssapyBrosneS/enoZM 175ssapyBeriFH

Page 25

DIlocotorP )3(epyTmralA )41(noitinifeDmralA ytiroirP

275ssapyBenoZruoH42M 375ssapyByralgruBM 475ssapyBpuorGM 575ssapyBregniwSM 675tnuhSenoZsseccAM 775ssapyBtnioPsseccAM 106tropeRtseTreggirTlaunaMM 206tropeRtseTcidoirePM 306noissimsnarTFRcidoirePM 406tseTeriFM 506wolloFottropeRsutatSL 606wolloFotnI–netsiLM

706edoMtseTklaW

806

906evitcArettimsnarToediVM 116KOdetseTtnioPL 216detseTtoNtnioPM 316detseTklaWenoZnoisurtnIL 416detseTklaWenoZeriFL 516detseTklaWenoZcinaPL 616tseuqeRecivreSM 126teseRgoLtnevEL 226lluF%05goLtnevEL 326lluF%09goLtnevEM 426wolfrevOgoLtnevEM 526teseRetaD/emiTL 626etaruccanIetaD/emiTM

elbuorTmetsyS–tseTcidoireP

726yrtnEedoMmargorPL 826tixEedoMmargorPL 926rekraMgoLtnevEruoH23M 036egnahCeludehcSM

Page 26

DIlocotorP )3(epyTmralA )41(noitinifeDmralA ytiroirP

136egnahCeludehcSnoitpecxEM 236egnahCeludehcSsseccAM 146elbuorThctaWroineSM 246noisivrepuSyeK-hctaLM 456ytivitcanImetsySM

Page 27

DIlocotorP )3(epyTmralA )41(noitinifeDmralA ytiroirP

SNAlarotseRgolanAL

RAlarotseRCAL SAecivreSgolanAM

TAecivreSgolanAM

ABmralAyralgruBH BBssapyByralgruBH CBlecnaCyralgruBM HBerotseRmralAyralgruBL JBerotseRelbuorTyralgruBL MBtnioPssorC-mralAyralgruBH RBlarotseRyralgruBL SB.yrosivrepuSyralgruBH

TBelbuorTyralgruBH UBssapybnUyralgruBL VBdeifireVyralgruBH XBtseTyralgruBL ZBnoisivrepuSgnissiMM

ACgnisolCcitamotuAL

DCtneuqnileDgnisolCM

ECdnetxEgnisolCL

FCgnisolCdecroFM

GCaerAesolCL

ICesolCoTliaFM

JCesolCetaLM

KCesolCylraEM

LCtropeRgnisolCL

PCgnisolCcitamotuAL

RCgnisolCtneceRL

)03(

gnisolCtneceR–mralAgnissiM

SChctiwSgnisolCL

TCnepOotetaLM

Page 28

DIlocotorP )3(epyTmralA )41(noitinifeDmralA ytiroirP

WCdemrAecroFsaWL ZCgnisolCtnioPL

ADdengissAdraCL BDdeteleDdraCL CDdesolCsseccAL DDdeineDsseccAM EDretnEottseuqeRL FDdecroFrooDH GDdetnarGsseccAL HDlarotseR-nepotfelrooDL JDelbuorTdecroFrooDM KDtuokcoLsseccAL LDlarotseRnepOtfeLrooDL MDelbuorTnepOtfeLrooDM

ODnepOsseccAL

RDlarotseRrooDL SDnoitatSrooDM TDelbuorTsseccAM UDDIrelaeDL

WDkcolretnI–deineDsseccAM XDtixEoTtseuqeRL

YDdekcoLrooDL

ZDderuceSrooD–deineDsseccAM AEmralAtixEM

)elbuort

emiT

)93(etatSgnimrA

leveLyrtnE

-non,mrala-non(nepOtfeLrooD

dezirohtuanU-deineDsseccA

EErorrEtixEM REerotseRnoisnapxEL TEelbuorTnoisnapxEM

Page 29

DIlocotorP )3(epyTmralA )41(noitinifeDmralA ytiroirP

XEnoitidnoCeciveDlanretxEM

ZErorrEtixE–mralAgnissiMM AFmralAeriFH BFssapyBeriFH CFlecnaCeriFH HFerotseRmralAeriFM IFnigeBtseTeriFM JFerotseRelbuorTeriFM KFdnEtseTeriFM MFtnioPssorC-mralAeriFH RFlarotseReriFM SFyrosivrepuSeriFH TFelbuorTeriFH UFssapybnUeriFM XFtseTeriFM YFelbuorTeriFgnissiMM ZFnoisivrepuSeriFgnissiMM

AGmralAsaGH BGssapyBsaGH HGerotseRmralAsaGM JGerotseRelbuorTsaGM RGlarotseRsaGM SGyrosivrepuSsaGH TGelbuorTsaGH UGssapybnUsaGM

XGtseTsaGM AHmralApu-dloHH BHssapyBpu-dloHH HHMerotseRmralApu-dloHM JHerotseRelbuorTpu-dloHM RHlarotseRpu-dloHM

Page 30

DIlocotorP )3(epyTmralA )41(noitinifeDmralA ytiroirP

SH.yrosivrepuSpu-dloHH THelbuorTpu-dloHH

UHssapybnUpu-dloHM AInoitidnoCeruliaFtnempiuqEM RIlarotseR–liaFtnempiuqEL

AJrepmaTedoCresUM DJdegnahCetaDL HJdegnahCyadiloHL KJtrelAyeKhctaLM LJdlohserhTgoLM OJwolfrevOgoLM PJsesimerPnOresUM RJetucexEeludehcSL SJegnahCeludehcSL TJdegnahCemiTL VJegnahCedoCresUL XJeteleDedoCresUL YJdeddAedoCresUL ZJteSleveLresUL

AKmralAtaeHH

BKssapyBtaeHH

HKerotseRmralAtaeHM

JKerotseRelbuorTtaeHM

RKlarotseRtaeHM

SKyrosivrepuStaeHH

TKelbuorTtaeHH

UKssapybnUtaeHM

BL)nigeB(margorPlacoLL DLdeineDmargorPlacoLM ELdednEni-netsiLL FLnigeBni-netsiLL

Page 31

DIlocotorP )3(epyTmralA )41(noitinifeDmralA ytiroirP

RLerotseReniLenohPL SL)lufsseccuS(margorPlacoLL

TLelbuorTeniLenohPM

ULliaFmargorPlacoLM XLdednEmargorPlacoLL

AMmralAlacideMH BMssapyBlacideMH HMerotseRmralAlacideMM JMerotseRelbuorTlacideMM RMlarotseRlacideMM SMyrosivrepuSlacideMH TMelbuorTlacideMH

UMssapybnUlacideMM ANytivitcAoNM CNnoitidnoCkrowteNM FNmrAretemirePdecroFM LNdemrAretemirePL RNlarotseRkrowteNL SNdemuseRytivitcAL TNeruliaFkrowteNM

AOgninepOcitamotuAL

COtropeRlecnaCM

GOaerAnepOM

HOmralAmorfnepOotylraEM

IOnepOoTliaFM

JOnepOetaLM

KOnepOylraEM

LOmralAmorfnepOotetaLM

POtropeRgninepOL

ROmralAmorFmrasiDM

SOhctiwsyeKgninepOL

Page 32

DIlocotorP )3(epyTmralA )41(noitinifeDmralA ytiroirP

TOesolCoTetaLM

ZOgninepOtnioPM

APmralAcinaPH

BPssapyBcinaPH

HPerotseRmralAcinaPM

JPerotseRelbuorTcinaPM

RPlarotseRcinaPM

SPyrosivrepuScinaPH

TPelbuorTcinaPH

UPssapybnUcinaPM

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Page 35

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Limited Warranty

SG Security Communications warrants that for a period of 1 year from the date of purchase, the product shall be free of defects in materials and workmanship under normal use and that in fulfillment of any breach of such warranty, SG Security Communications shall, at its option, repair or replace the defective equipment upon return of the equipment to its repair depot. This warranty applies only to defects in parts and workmanship and not to damage incurred in shipping or handling, or damage due to causes beyond the control of SG Security Communications, such as lightning, excessive voltage, mechanical shock, water damage, or damage arising out of abuse, alteration or improper application of the equipment.

The foregoing warranty shall apply only to the original buyer, and is and shall be in lieu of any and all other warranties, whether expressed or implied and of all other obligations or liabilities on the part of SG Security Communications. This warranty contains the entire warranty. SG Security Communications neither assumes, nor authorizes any other person purporting to act on its behalf to modify or to change this warranty, nor to assume for it any other warranty or liability concerning this product.

In no event shall SG Security Communications be liable for any direct, indirect or consequential damages, loss of anticipated profits, loss of time or any other losses incurred by the buyer in connection with the purchase, installation or operation or failure of this product.

Warning

SG Security Communications recommends that the entire system be completely tested on a regular basis. However, despite frequent testing, and due to, but not limited to, criminal tampering or electrical disruption, it is possible for this product to fail to perform as expected.

How to Contact Us:

Sales

For information about additional products, please call our sales number: 1-800-418-7618, or e-mail us at sales@sur-gard.com.

Technical Support

If you have questions or problems when using Sur-Gard products, you can call technical support. If you are within the United States, Puerto Rico, the U.S. Virgin Islands or Canada, you can get support by dialing 1-800-503-5869 ext.1. If you are outside these areas, please call (416) 665-4494 ext.1, or e-mail us at support@sur-gard.com.

Internet

Visit our new Sur-Gard WWW site. You will be able to search the Sur-Gard technical information database and read information about new products. You will also be able to send us your questions. Our World Wide Web address is http://www.sur-gard.com.

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401 Magnetic Drive, Units 24-28 Downsview, Ontario Canada M3J 3H9 Tel : (416) 665-4494 Fax: (416) 665-4222 The Reporter specific toll free: 1-877-704-7078 www.sur-gard.com

29003592 R001

Printed in Canada