Drop Pro Water Softener, SC-32, SC-48, SC-64 Installation Manual

Chandler Systems

Installation

Manual

Pro Water Softener

INTRODUCTION

Thank You for Purchasing a DROP System!

We know you’ll love your improved water quality, leak detection ability and water conservation benefits of
your new DROP Water Management System from Chandler Systems. You’ll soon wonder how you ever
lived without it. Improving your water and protecting your home are just a few of the ways that the DROP
Water Management System can improve your water system.

Be sure to check out the dropconnect.com website periodically for more information about additional DROP
products as they are released.

833.BUY.DROP

(833.289.3767)

To further help you operate your new DROP system, we have provided you with many other resources for
you to learn more. Feel free to call Chandler Systems when you need additional help. We also have many
resources located on our website including instructional videos, and images.

DROP Connect is also active on various social media pages! Feel free to follow us for the most up to date
information and news!

dropconnect.com

@dropconnect

Privacy Statement

For more information about privacy, visit our privacy policy

(https://dropconnect.com/sites/default/files/DROP-Privacy-Statement.pdf) online.

DROP Patents

For the most up-to-date list of patents, visit our patents on our website: dropconnect.com/patents.

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TABLE OF CONTENTS

Introduction................................................................................................... 2

Table of Contents......................................................................................... 3

How to Use Soft Water............................................................................... 4

How to Use Your System.......................................................................... 6

System Operation Modes.......................................................................... 6

Additional Features................................................................................... 6

System Maintenance and Adjustments.................................................... 7

Installation Instructions............................................................................. 8

Contents of Carton.................................................................................... 8

Precautions............................................................................................... 9

System Set Up............................................................................................... 10

System Start Up......................................................................................... 15

Common Questions................................................................................... 18

Your Water Test Results

Hardness ________________ gpg

Iron ____________________ ppm

pH _____________________ number

Chlorine _________________ ppm

CAUTION:

• Do not subject tank to any vacuum. If there is a possibility that a vacuum could occur, a vacuum breaker must be installed.

• Do not locate unit where the tank or any lines (including drain lines) will be subject to temperatures below freezing.

• If there is not at least 10’ of line between the water heater inlet and the outlet of the closest softener/filter, an expansion tank
should be installed.

• Do not use Vaseline or any petroleum-based lubricants on O-rings or rubber seals. Only use food-grade silicone lubricant.

• O-rings are lubricated before leaving the factory and do not require additional lubrication before installation in most cases.

• Do not use pipe dope or any sealant other than Teflon tape on threaded connections. Threads on the control valve and on the
bypass nut connections do not require any tape because they use an O-ring seal. Tape is only required on the inlet/outlet
adapter fittings and on the drain line fitting (if applicable).

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HOW TO USE SOFT WATER

Household Cleaning

Use less soap, detergent and household cleaners. Hardness minerals in water interfere with soap’s

cleaning ability. That’s why most leading brands of soap, shampoo, laundry detergent
and household cleaners contain chemicals that aren’t necessary with soft water.

You can significantly reduce the amount of these products
that you use. You may find you can use as little as one quarter
of the amount you were using before you had soft water! Even
though you’ll use less soap, you’ll get more suds and better
cleaning results.

Bathing

Reduce your use of soaps and shampoos by half or more. Adjust according to your preference

and results.

After bathing in soft water, your skin will feel “silky.” What
you’ll feel is your own smooth skin without any leftover soap
residue. When you bathed in hard water, you were never able
to rinse this residue completely. The soap curd that left a ring
on your bathtub also remained on your skin and hair, possibly
causing drying and cracking. Now that you have soft water, you’ll
feel soft, smooth and clean. And you’ll promote healthier skin
and hair by eliminating the drying effects of hard water.

Laundry

Reduce or eliminate the use of fabric softeners. Fabrics washed in hard water retain soap residue

making them “crackle” when removed from the dryer or stiff if air-dried. Fabric softeners
are necessary with hard water to keep your clothing soft, but with soft water,
you can reduce your use of fabric softeners or eliminate them altogether.

It’s especially important to reduce the amount of laundry detergent
you use by half or more. Washing clothes in soft water means you’ll
need less soap to get your clothes clean and it will rinse completely.
Washing in soft water makes your clothes look whiter and brighter,
and they’ll last longer, too.

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HOW TO USE SOFT WATER

Dishwashing

Reduce the amount of dishwashing detergent you use by half or more, too. Your dishes will get nice and
clean without all of the hardness minerals left over by hard water.

Take special precautions with dishwashers. Caustic phosphates in some dishwasher detergents

and very high temperatures in the dry cycle can etch dishes and glassware if you use soft water. To
prevent this possibility:

• Use the “no heat” dry cycle on your dishwasher.

• Use the minimum amount of a good quality,
low phosphate dishwasher detergent needed to clean
your dishes.

• Wash good china and crystal by hand.

Other Considerations

Special care for plants and fish. Water your lawn, shrubs and outside plants from an outside hard

water faucet, or turn off treatment from your DROP App. You may also prefer to water houseplants with
hard water or water from a reverse osmosis system.

Fish accustomed to hard water may have trouble with an
abrupt change to soft water. Make the change gradually over
a period of seven to 14 days by blending hard and soft water
until the tank contains 100 percent soft water. Once you begin
using soft water, you should notice that your fish tank stays
cleaner longer.

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HOW TO USE YOUR SYSTEM

Your DROP Water Management System was selected to address your specific water conditions. Your
system uses advanced technology to deliver effective and efficient water softening to protect your home
plumbing system, deliver optimal water quality to you and your family, protect your home from leaks, and
save you money, all while providing years of trouble-free operation.

Your system operates in two primary modes:

In Service: Your water passes through the softening resin in your system’s media tank to remove the

hardness minerals quickly and effectively.

Regeneration: Your system cleans itself by drawing a salt solution through the softening resin to

dislodge all hardness minerals, backwashing the resin to remove the dislodged hardness minerals and
using a final rinse to ensure the system is clean, before returning to In Service Mode. Water to your home
is not treated while in regeneration.

Additional Features You’ll Find on Your DROP System

• Advanced Electronic Control Valve: Incorporates the latest softener control technology for

optimal performance, efficiency and longevity.

• Optical Sensor Technology: Optical sensors control regeneration for precise performance.

• Demand Operation: Your DROP system meters your water use and regenerates itself when

necessary, saving you salt, water and money. Your system automatically adjusts to heavier or lighter
water use.

• High Flow Media Tank: Your DROP system delivers the high flow rates required by today’s

demanding households.

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• High Efficiency Softening Media: DROP softening media minimizes salt and water use to

minimize operating expense.

• Soft Water Brining: Treated water refill for better brine saturation and a cleaner

brine tank.

• Integrated By-pass Valve: Allows you to take your system out of service

if necessary.

• Power Backup: To continue to protect your home during power outage

• Water Usage Monitoring - DROP monitors your water usage and provides

real time information including: current water flow, peak flow today, daily
average of the last 90 days, as well as many useful historical charts.

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