Drive Medical Envoy Owner's Handbook Manual
The team at Drive Medical develops its products to give our customers the freedom to live
independently. This encompasses their daily home life and provides them with the opportunity
to enjoy an outing with family and friends. Our goal is to develop a range that will provide
individuals with a chance to enjoy every day life.
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Envoy Scooter
Owner’s Handbook
Envoy Electric Scooter Page 1 of 16 Owner’s Handbook (Code: Envoy_IFU Iss 01/13)
QUICK REFERENCE GUIDE
Problem: Scooter will not switch on
Symptoms:
Batteries not connected
Circuit breaker has tripped
Remedy:
Check batteries connected
Push circuit breaker to reset
Problem: Scooter will switch on but will not run
Symptoms:
Flat batteries
Charger plugged in
Motor in freewheel mode
Remedy:
Recharge battery
Unplug charger from scooter
Push down freewheel lever
Problem: Scooter appears slow
Symptoms:
Flat batteries
Speed setting slow
Remedy:
Recharge battery
Turn up speed dial
Problem: Seat moves whilst in use
Symptoms:
Seat not locked in position
Remedy:
Slowly rotate the seat until it
drops in place and is secure.
Problem: Tiller appears loose or will not swivel freely
Symptoms:
Tiller adjustment knob loose
Remedy:
Tighten tiller adjustment
knob
Problem: Horn sounds involuntarily / automatically
Symptoms:
The scooter has diagnosed a
fault
Remedy:
Ensure the wigwag paddle is
released and switch the
scooter off and on.
Recharge batteries if error
persists.
If the scooter has diagnosed a fault the battery gauge
LED will flash in sequence or a number of LEDs will
flash. If this occurs, count the number of flashes and
refer to the table below.
1. Low Battery. Charge batteries as soon as
possible.
2. Bad Motor Connection. Check all connections.
3. Battery Short Circuit. Check all connections.
6. Scooter Inhibited. Remove charger from charging
scooter.
7. Wigwag Paddle. Release paddle, switch off the
scooter and restart without pressing the paddle.
8. Controller Fault. Restart scooter with ignition key.
9. Brake Fault. Check scooter is not in freewheel
mode.
10. Excessive voltage. Check the battery connections.
If any other errors are shown contact your dealer.
CONTENTS
1. PREFACE 3
2. SAFETY NOTICE 4
2.1 Before Driving
2.2 Whilst Driving
2.3 Labelling
2.4 Electromagnetic Interference
3. PARTS INTRODUCTION 9
4. OPERATION
4.1 Control Panel
4.2 How to Operate Your Scooter
5. DRIVING ON THE ROAD 15
6. BATTERY CHARGING AND CARE 16
7. INSPECTION AND MAINTENANCE 19
7.1 Checks
7.2 Service Record
7.3 Battery Pack and Tyres
7.4 Cleaning
7.5 Storage
7.6 Moving About
8. TROUBLESHOOTING 24
9. SPECIFICATION 25
10. WARRANTY 26
11. APPENDIX: SERVICE RECORD
Envoy Electric Scooter Page 2 of 16 Owner’s Handbook (Code: Envoy_IFU Iss 01/13)
1. PREFACE AND INTRODUCTION
Please carefully read this owner’s handbook before
using the scooter to ensure that you operate the
scooter safely. Improper use of the scooter could
result in damage, injury or traffic accidents.
This handbook also advises how to get the most out
of your scooter by giving comprehensive operating,
assembly and maintenance instructions for the
scooter.
A repair and maintenance record chart and
warranty information is included with this
handbook. Please keep it in a safe place or with the
scooter.
If someone else uses the scooter make sure that you
provide him or her with this handbook for their
consideration.
As designs change some of the illustrations and
pictures in the manual may not correspond to the
scooters that you purchased. We reserve the right
to make design modifications.
The Envoy scooter has been designed and
manufactured to provide a comfortable and secure
yet affordable solution for some mobility
requirements. It is suitable for indoor and outdoor
use. It can be used indoors and on the pavement
where the environment permits and when the
scooter is set to the indoor speed setting. As
defined the Road Traffic Act 1988, the 4mph Envoy
is a class 2 scooter and the 6mph and 8mph Envoys
are class 3 scooters.
There are three models available; a 4mph version
suitable for pavement use, and 6mph and 8mph
versions suitable for road and pavement use.
2. SAFETY
Before Driving
The user needs to be familiar with the use and
operation of this scooter before driving.
The 6mph and 8mph versions may only be driven on
the pavement or pedestrian areas at speeds up to
4mph (6.4kph). Use the High / Low button on the
lower setting to ensure you do not exceed this
speed. The 6mph and 8mph versions may be driven
on single carriage roads with the button set to High.
This will allow speeds up to 8mph (12.8kph).
The 4mph version may be driven indoors or
outdoors on pavements and pedestrian areas. It may
be driven on the road where no pavement exists or
to cross the road.
Be aware of traffic and other road users when
crossing or using roads.
Never ride on motorways or dual carriageways.
Use extreme caution when driving your scooter in
busy areas such as shopping malls.
Do not drive the scooter under the influence of
drink or drugs, or when you are tired. Driving under
the influence of alcohol or drugs may be an offence
under the Road Traffic Act.
Be careful when using the scooter in low light.
Before using the scooter in busy or hazardous
environments, familiarise yourself with the
operation of the scooter. Practice in an open and
safe area which is free from hazards and other
people. Reduce your speed to a minimum for your
initial practice.
Practice operating your vehicle
Before using the scooter in busy or potentially
dangerous areas, familiarize yourself with the
operation of your scooter. Please practice in a wide
and open area like a park. In order to avoid
accidents with your scooter whilst driving, bear in
mind driving motions such as accelerating, braking,
turning, reversing and gradients.
1. Reduce your speed to a minimum for your initial
practice
2. For safety, ensure somebody accompanies you
when driving on the road for the first time
Envoy Electric Scooter Page 3 of 16 Owner’s Handbook (Code: Envoy_IFU Iss 01/13)
3. Only use the higher speed setting when you are
confident that you can easily operate and
control your scooter
The Envoy scooter can only be used by one person
at a time. Do not carry passengers on your scooter
(including children)
Maximum user mass (weight capacity)
The maximum weight that can be carried is
160kg / 25 stone (including occupant and any
goods).
Do not use the scooter to carry or haul goods.
Whilst Driving
Do not move your body out of the vehicle whilst moving
Such action may cause you to lose your balance
and risk injury from falling
Pay attention that your clothing and other
garments do not get tangled or caught in the
wheels
Do not use your vehicle in the following environments
On roads with heavy traffic or roads that are
muddy, gravelly, bumpy, narrow, snowed over
or icy.
Places where you might get the wheels stuck.
On canal towpaths which are not guarded by
any fence or hedge.
Do not drive at night or if it is raining heavily,
snowing, misty or windy.
Do not drive your vehicle in an ‘S’ pattern or
make erratic turnings.
Do not take the scooter onto escalators.
Under no circumstances should the scooter be
used as a seat in a motor vehicle (e.g. cars,
buses, trains, etc)
Gradients and Drops
Do not drive on roads with large drops or
potholes. Such drops or potholes may cause
damage and/or injury.
Do not cross wide water gutters where there is
a risk of getting the wheels stuck.
Always use a low speed setting when ascending
or descending a gradient.
Do not drive on gradients steeper than those
stated on the diagram below:
Warning
Do not set in freewheel mode when driving on
a gradient.
Always re-engage the anti-freewheel device
before use. Failure to do so may result in
injury.
To protect your safety, the power will
automatically cut off and the electromagnetic
(EM) brake will activate while you are driving
down gradients over 15º. This will limit the
speed to a safe level. Switch the power off and
on again to restart your scooter.
Step and Obstacle Climbing
The ground clearance of the scooter is 65mm
(2.5”) to its lowest point. The ground clearance
in the centre of the scooter is 80mm (3”).
To climb an obstacle when moving, start moving
at least 50cmm (20”) from the obstacle and
mount the obstacle head on (not at an angle).
However, this method is not recommended as
this may cause damage and/or injury.
Warning
Mounting an obstacle at speed will cause a jolt
to the scooter which may cause discomfort or
injury to the user. If you are in any doubt, do
not mount the obstacle whilst moving.
Envoy Electric Scooter Page 4 of 16 Owner’s Handbook (Code: Envoy_IFU Iss 01/13)
Labelling
Please carefully read all labels applied to the
scooter before driving. For future reference, do not
remove them from the scooter. The labels are also
shown below:
!
!
!
!
To adjust tiller angle, press
the paddle and pull the tiller.
Do not adjust the tiller angle,
whilst the scooter is moving
Always check the tiller is
locked in the correct position
before using
Do not lean on the tiller whilst
mounting or dismounting from
the scooter
C A U TIO N
Located on tiller
Located on rear
Located by freewheel lever
CARELESSNESS CAUSES FIRE
DRIVE MEDICAL HX5 9JP
To comply with the Furniture and
Furnishings (Fire) (Safety) Regulations:
This article does not include a Schedule
3 interliner.
All foams, fillings and composites have
been tested to ensure compliance with
the relevant ignitability test. All covers
and fillings have been tested to ensure
that they are cigarette resistant. All
covers have been tested to ensure that
they are match resistant.
Further details are available
From your retailer.
Located on seat
Electromagnetic Interference
Scooters may be susceptible to electromagnetic
interference (EMI) from sources such as mobile
phones, walkie-talkies, TV and radio broadcast
stations and amateur radio sets. In some cases,
there is a risk this interference may cause
involuntary movement of the scooter. The scooter
has been tested and passed to withstand
interference to a level of 20V per metre.
Be aware that the above sources may cause
involuntary movement due to EMI. Exercise caution
whilst using the aforementioned devices and avoid
close proximity to TV and Radio broadcast stations.
The addition of components or accessories may
effect the EMI susceptibility of the scooter. Do not
fit accessories other than Drive Medical authorised
accessories.
WARNING:
EMI
REFER TO
OPERATORS
MANUAL FOR
INFORMATION
THIS UNIT HAS
ACHIEVED 20 V/m
EMI TESTING
Product Code: MS050WH
Serial Number:
Drive Medical Ltd (HX5 9JP)
Maximum User Mass 160kg
MADE IN
TAIWAN
Dispose of as Electronic Waste
Risk of Electromagnetic Interference (EMI)
Beware of EMI emitting devices such as
mobile phones, commerical broadcast
radios and radio / TV transmitters
CE Mark showing the device complies with
Medical Device Directive EEC/93/42.
Symbol Explanation:
Envoy Electric Scooter Page 5 of 16 Owner’s Handbook (Code: Envoy_IFU Iss 01/13)
3. PARTS INTRODUCTION
4. OPERATION
4.1 Control Panel
Wigwag
Paddle
Wigwag
Paddle
The above control panel is installed on the Envoy 8mph version.
Indoor /
Outdoor
Switch
Left
Indicator
Right
Indicator
Hazard
Warning
Decrease
Speed
Increase
Speed
Battery
Gauge
Horn
Lights
Speed
Gauge
4.2 How To Operate Your Scooter
Key Ignition. The key ignition acts as the power
switch for the scooter. To switch the power on, turn
the key clockwise and control panel should
illuminate. To switch the power off, turn the key
anticlockwise, after which the control panel should
switch off and the key can be removed.
Do not turn the ignition off whilst driving
as this will lead to an emergency stop and
possible risk of damage or injury.
Indoor /
Outdoor
Switch *
Wigwag
Paddle
Battery
Gauge
Hazard
Warning
Switch *
Headlight
Switch
Horn
Switch
Speed
Dial
Indicator
Switch *
Wigwag
Paddle
The above control panel is installed on the Envoy 6mph versions
The 4mph version does not include the switches marked with a “ * ”
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