HW007
User Manual
HW007 Scooter Owner’s Handbook (HW007_IFU 08/15) Page 2
Warning – Do not operate your scooter for
the first time without completely reading
and understanding this owner’s handbook
1. Do not operate the scooter on public
2. To prevent injury to yourself or others,
3. Always check that the drive wheels are
4. Do not use this product or any available
5. There are certain situations, including some
6. Do not attempt to lift or move a scooter by
7. Never try to use your scooter beyond its
8. Please do not sit on your scooter while it is
9. Keep your hands away from the wheels
10. Consult your physician if you are taking
HW007 Scooter Owner’s Handbook (HW007_IFU 08/15) Page 1
CONTENTS
1. Safety Instructions
2. Electromagnetic Interference (EMI)
3. Specifications
4. Adjustment
5. Control Panel Operation
6. Charging Instructions
7. Battery Instruction and Maintenance
8. Scooter Maintenance and Repair
9. Troubleshooting and Fault Repair
10. Warranty
SAFETY INSTRUCTIONS
Always use a seat belt,
and keep your feet on
the scooter at all times.
Never operate the
scooter while you are
under the influence of
alcohol.
Never use mobile
phones or radio
transmitters such as
walkie-talkies.
Make sure that there
are no obstacles
behind you while
reserving your
scooter.
Do not ride your
scooter in traffic.
Do not make a sharp
turn or a sudden stop
while riding your
scooter.
Do not attempt to
climb kerbs greater
than limitation shown
in the specification
Do not remove your
hands and legs from
the scooter when
driving.
Do not ride your
scooter during snow in
order to avoid
accidents.
Do not allow
unsupervised children
to play near this
equipment while the
batteries are charging.
HW007 Scooter Owner’s Handbook (HW007_IFU 08/15) Page 2
Warning – Do not operate your scooter for
the first time without completely reading
and understanding this owner’s handbook
1. Do not operate the scooter on public
streets and highways. Be aware that it may
be difficult for traffic to see you when you
are seated on the scooter. Obey all local
pedestrian traffic rules. Wait until your path
is clear of traffic, and then proceed with
extreme caution.
2. To prevent injury to yourself or others,
always ensure that the power is switched off
when getting on or off of the scooter.
3. Always check that the drive wheels are
engaged (drive mode) before driving. Do not
switch off the power when the scooter is
still moving forward. This will bring the
scooter to an extremely abrupt stop.
4. Do not use this product or any available
optional equipment without first completely
reading and understanding these
instructions. If you are unable to understand
the warnings, cautions or instructions,
contact your dealer before attempting to
use this equipment, otherwise, injury or
damage may occur.
5. There are certain situations, including some
medical conditions, where the scooter user
will need to practice operating the scooter
in the presence of a trained attendant. A
trained attendant can be defined as a family
member or care professional especially
trained in assisting a scooter user in various
daily living activities.
6. Do not attempt to lift or move a scooter by
any of its removable parts including the
armrests, seats or shrouds. Personal injury
and damage to the scooter may result.
7. Never try to use your scooter beyond its
limitations as described in this manual.
8. Please do not sit on your scooter while it is
in a moving vehicle such as a car, bus or
train.
9. Keep your hands away from the wheels
(tyres) while driving scooters. Be aware that
loose fitting clothing can become caught in
the drive wheels.
10. Consult your physician if you are taking
prescribed medication or if you have any
certain physical limitations. Some
medications and limitations may impair your
ability to operate scooters in a safe manner.
Consult with your physician if you are taking
any medication that may affect your ability
to operate your scooter safely.
11. Do not drive or sit on the scooter when in
freewheel mode.
12. Do not remove the anti-tipper (if fitted)
13. Always switch off the scooter and charger,
and disconnect the battery before doing any
work or using any tools on the scooter.
14. Do not attempt to lift or move your scooter
by any of its removable parts, such as the
armrests, seats, or shroud.
15. Do not climb a gradient at an angle. Always
drive straight up a gradient, as this greatly
reduces the risk of tipping or a fall. Do not
climb a gradient steeper than 10º.
16. Do not drive backwards down any step, kerb
or other obstacle. This may cause the
scooter to tip or fall.
17. Always reduce your speed and maintain a
stable centre of gravity when cornering
sharply. Do not corner sharply when driving
scooters at higher speeds.
18. Operating in rain, snow, salt, mist and on icy
or slippery surfaces may have an adverse
affect on the electrical system.
19. Never sit on your scooter when it is being
used in connection with any type of lift or
hoist. Your scooter is not designed with
such use in mind and any damage or injury
incurred from such use is not the
responsibility of Drive DeVilbiss.
Modifications
Your scooter has been designed to be as
practical as possible. However, under no
circumstances should you modify, add, remove,
or disable any part or function of your scooter.
Personal injury and damage to the scooter may
result.
1. Do not modify your scooter in any way not
authorized by Drive DeVilbiss. Do not use
accessories if they have not been tested
or approved for Drive DeVilbiss products.
2. Get to know the feel of your scooter and its
HW007 Scooter Owner’s Handbook (HW007_IFU 08/15) Page 4
5. Report all incidents of unintended
HW007 Scooter Owner’s Handbook (HW007_IFU 08/15) Page 3
capabilities. Drive DeVilbiss recommends that you
perform a safety check before each use to
make sure your scooter operates safely.
Inspections prior to using your scooter:
1. If equipped with pneumatic tyres, please
check for the tyres are not flat.
2. Please check all electrical connections and
make sure they are tight and not corroded.
3. Please check all harness connections and
make sure they are secured properly.
4. Please check the brakes.
Weight limitation.
1. Do not exceed the weight capacity stated in
the Specification section. Exceeding the
weight capacity voids your warranty. Drive
DeVilbiss will not be held responsible for injuries
or property damage resulting from failure
to observe weight limitations.
2. Do not carry passengers on scooters.
Carrying passengers on your scooter may
affect the centre of gravity, resulting in a tip
or a fall.
Tyre inflation
1. If your scooter is equipped with pneumatic
tyres, check the tyre pressure every week.
2. The correct tyre pressure will prolong the
life of your tyres and ensure a smooth ride.
3. Do not under-inflate or over-inflate your
tyres. It is critically important that tyre
pressure is maintained between 25 – 30 psi
(2.0 – 2.4 bar).
Temperature
1. Some of the parts of the scooter are
susceptible to change in temperature. The
controller can only operate in temperature
that ranges between -25ºC ~ 50ºC (-13ºF to
122ºF).
2. At extreme low temperatures, the batteries
may freeze, and your scooter may not be
able to operate. In extreme high
temperatures, it may operate at slower
speeds due to a safety feature of the
controller that prevents damage to the
motors and other electrical components.
EL ECTRO MA GNETI C
IN TERFE RENCE
The rapid development of electronics, especially
in the area of communications, has saturated
our environment with electromagnetic (EM)
radio waves that are emitted by television, radio
and communication signals. These EM wave are
invisible and their strength increases as one
approaches the source. All electrical conductors
act as antennas to the EM signals and, to
varying degrees, all power wheelchairs and
scooters are susceptible to electromagnetic
interference (EMI). The interference could result
in abnormal, unintentional movement and/or
erratic control of the vehicle. Scooters may be
susceptible to electromagnetic interference
(EMI), which is interfering electromagnetic
energy emitted from sources such as radio
stations, TV stations, amateur radio (HAM)
transmitters, two-way radios, cellular phones
and alarm systems. The interference (from radio
wave sources) can cause the scooter to release
its brakes, move by itself or move in unintended
directions. It can also permanently damage the
powered scooter’s control system. The intensity
of the EM energy can be measured in volts per
meter (V/m).Each powered scooter can resist
EMI up to a certain intensity. This is called
“immunity level”. The higher the immunity level
the greater the protection. At this time, current
technology is capable of providing at least 20
V/m of immunity level, which would provide
useful protection against common sources of
radiated EMI.
Following the warnings listed below should
reduce the chance of unintended brake release
or powered scooter movement that could result
in serious injury:
1. Do not turn on hand-held personal
communication devices such as citiHW007s
band (CB) radios and cellular phones while
the powered scooter is turned on.
2. Be aware of nearby transmitters such as
radio or TV stations and try to avoid
coming close to them.
3. If unintended movement or brake release
occurs, turn the powered scooter off as
soon as it is safe.
4. Be aware that adding accessories or
components, or modifying the powered
scooter, may make it more susceptible to
HW007 Scooter Owner’s Handbook (HW007_IFU 08/15) Page 4
interference from radio wave sources
(Note: It is difficult to evaluate the effect on
the overall immunity of the powered
scooter).
5. Report all incidents of unintended
movement or brake release to the powered
scooter manufacturer, and note whether
there is a radio wave source nearby.
TURN OFF YOUR POWERED SCOOTER AS
SOON AS POSSIBLE IF YOU EXPERIENCE
THE FOLLOWING:
Unintentional scooter movements
Unintended or uncontrollable
direction.
Unexpected brake release
The higher the immunity level the greater the
protection. Your powered scooter has an
immunity level of 20 V/m which should protect
against common sources of EMI. Warning: The
scooter itself can disturb the performance of the
electromagnetic fields such as emitted by an
alarm system
HW007 Scooter Owner’s Handbook (HW007_IFU 08/15) Page 6
Tiller Positioning:
Loosen the quick release lever, fold the tiller up to vertical position and tighten the quick release lever. If you want
to adjust the tiller angle, you have to lift the tiller upper to make sure the stopper goes into the groove by releasing
the quick release lever.
To adjust the width of the Arm-rest:
Loosen the tension fixing nuts and adjust the width to your seating comfort.
Assembling the rear part:
Tilt the rear part of scooter backwards at approximately 45º.
Lift the front body and catch the lower frame tube with the frame hooks properly at the proper position
Assemble the rear part and front part carefully in order not to scratch the cover.
Easy-to-dismantle
HW007 Scooter Owner’s Handbook (HW007_IFU 08/15) Page 5
SP ECIFI CATIO N
Model HW007
Weight Capacity (MUW) 120kg (19 stone)
Drive Wheel 24 x 7.5cm (9.5” x 3”)
Front Wheel 24 x 7.5cm (9.5” x 3”)
Maximum Speed 4mph (6.4kph)
Battery 12V 22Ah x 2pc
Maximum Range 13 mile (20km)
Charger Type 2A Offboard 120/240V
Controller PG Drives S-Drive
Motor Type 400W 4400RPM 22:1
Turning Radius 198cm (78”)
Suspension Rear
Maximum Gradient 10º
Length 107cm (42”)
Width 58cm (23”)
Height 92cm (36”)
Seat Width 40cm (16”)
Seat Height 40cm (16”)
Seat Depth 41cm (16”)
Back Height 35cm (14”)
Wheel Base 82cm (32”)
Ground Clearance 7cm (3”)
Footwell 30cm (12”)
Note:
Maximum Range and Speed are based on optimal
conditions. User weight, battery condition, temperature,
terrain, gradient, weather conditions and driving style may
all reduce the maximum range and speed.
Drive DeVilbiss Ltd reserves the right to change
specifications without prior notice. Specifications of the
product purchased may differ from those stated.
HW007 Scooter Owner’s Handbook (HW007_IFU 08/15) Page 6
ADJUSTMENT
Tiller Positioning:
Loosen the quick release lever, fold the tiller up to vertical position and tighten the quick release lever. If you want
to adjust the tiller angle, you have to lift the tiller upper to make sure the stopper goes into the groove by releasing
the quick release lever.
To adjust the width of the Arm-rest:
Loosen the tension fixing nuts and adjust the width to your seating comfort.
Assembling the rear part:
Tilt the rear part of scooter backwards at approximately 45º.
Lift the front body and catch the lower frame tube with the frame hooks properly at the proper position
before combining the rear part and front part.
Assemble the rear part and front part carefully in order not to scratch the cover.
Easy-to-dismantle
Adjust the tiller
Quick release lever
Frame hook
Lower frame tube
Lift up the front body
HW007 Scooter Owner’s Handbook (HW007_IFU 08/15) Page 8
section with the lower frame tube.
3) Lower the front section completely once the frame hooks are over the lower frame tube, which will engage the
frame lock-up.
4) Raise the tiller and tighten the quick release lever completely to secure.
5) Insert the battery pack back in to the scooter.
6) Reinstall the seat and rotate it until it is secured into proper position.
Disassembly
1) Remove the seat by lifting it straight up and off of the scooter. If there is any resistance encountered when
removing the seat, please release the seat rotation knob and swivel the seat back and forth while lifting up on
the seat.
2) Remove the battery back from the scooter carefully.
3) Lift up on the frame release lever until the frame hooks are no longer resting on the frame tubes and then
carefully and slowly separate these two sections of scooter.
4) Put the tiller in to the lower position by loosening the quick release lever.
Step 1
Step 4
Step 5 Step 6
HW007 Scooter Owner’s Handbook (HW007_IFU 08/15) Page 7
The HW007 scooter has carbon steel frame and can be easily dismantled to fit in the car for transportation. It also
has easy to use controls and adjustable tiller positioning.
Distinctive stylish lightweight scooter
Easy to use controls
Sturdy Front basket
Adjustable tiller positioning
Easy to remove the battery pack
Dismantles for transporting in a car
Note:
The weight of the front body frame is 21kg so seek assistance when lifting.
Assembly
1) Tilt the rear section slightly back on to the anti-tip wheel while combining the front & rear sections.
2) Please use the frame release lever to lift the front section, aligning and combining the frame hooks of the front
Front Body Frame
HW007 Scooter Owner’s Handbook (HW007_IFU 08/15) Page 8
section with the lower frame tube.
3) Lower the front section completely once the frame hooks are over the lower frame tube, which will engage the
frame lock-up.
4) Raise the tiller and tighten the quick release lever completely to secure.
5) Insert the battery pack back in to the scooter.
6) Reinstall the seat and rotate it until it is secured into proper position.
Disassembly
1) Remove the seat by lifting it straight up and off of the scooter. If there is any resistance encountered when
removing the seat, please release the seat rotation knob and swivel the seat back and forth while lifting up on
the seat.
2) Remove the battery back from the scooter carefully.
3) Lift up on the frame release lever until the frame hooks are no longer resting on the frame tubes and then
carefully and slowly separate these two sections of scooter.
4) Put the tiller in to the lower position by loosening the quick release lever.
Step 1
Step 2 & 3
Lower frame tube
Frame hook
Step 4
Step 4-1. Tighten the quick release
lever lever
Step 5
Step 6
Frame release lever
HW007 Scooter Owner’s Handbook (HW007_IFU 08/15) Page 10
Before you switch the power on, always be aware of the environment around you. For indoor environments we
recommend that you select the slowest speed setting. For outdoor operation of this vehicle we recommend that
you select a speed that is comfortable for you to control safely.
Follow the steps below to ensure that you can operate your vehicle safely.
Button functions
1. Battery Indicator Gauge: When the scooter is switched on the, needle on the battery gauge will move. The
further the needle moves to the right, the more power the scooter will have. When the needle is in the green
area, this means there is sufficient battery power to drive the scooter. When the needle is in the amber area,
indicates that the scooter can still drive but the batteries should be recharged shortly. If the needle is in the red
area, then the batteries should be charged as soon as possible.
Note: It is natural for the needle to fluctuate from left to right when travelling under load or on gradients and this
should not cause concern.
2. High/Low Speed Adjustment (Speed Dial): This allows you to pre-select your maximum speed. Turn the speed
dial clockwise to increase the maximum speed and turn the dial anticlockwise to reduce the maximum speed.
WE recommend you set the maximum speed before driving.
3. Power ON/OFF Light: The light will illuminate when you switch on the ignition. The light will turn off if you take
out the key.
4. Horn button: Press this button to sound the horn.( Easy operation for left hand or right hand)
Driving:
A) Controller ON/OFF Switch
Insert the key in to the ignition socket on the tiller head to power up the scooter. Press the right hand side of the
wigwag paddle (marked “F”) to move forward. The further the wigwag paddle is deflected, the faster the scooter
will go. To stop, release the wigwag paddle and the brake will automatically apply.
Press the left hand side of the wigwag paddle (marked “R”) to move backwards.
The parking brake will automatically apply when the wigwag paddle is released and the scooter stops.
HW007 Scooter Owner’s Handbook (HW007_IFU 08/15) Page 9
CONTROL PANEL OPERATION
The scooter is simple to operate. However, we recommend that you read carefully the following instructions to
become familiarized with your new vehicle.
For Safety:
Step 1
Step 1-1
Step 2
Step 3
Step 4
Step 4-1
HW007 Scooter Owner’s Handbook (HW007_IFU 08/15) Page 10
Before you switch the power on, always be aware of the environment around you. For indoor environments we
recommend that you select the slowest speed setting. For outdoor operation of this vehicle we recommend that
you select a speed that is comfortable for you to control safely.
Follow the steps below to ensure that you can operate your vehicle safely.
.
Button functions
1. Battery Indicator Gauge: When the scooter is switched on the, needle on the battery gauge will move. The
further the needle moves to the right, the more power the scooter will have. When the needle is in the green
area, this means there is sufficient battery power to drive the scooter. When the needle is in the amber area,
indicates that the scooter can still drive but the batteries should be recharged shortly. If the needle is in the red
area, then the batteries should be charged as soon as possible.
Note: It is natural for the needle to fluctuate from left to right when travelling under load or on gradients and this
should not cause concern.
2. High/Low Speed Adjustment (Speed Dial): This allows you to pre-select your maximum speed. Turn the speed
dial clockwise to increase the maximum speed and turn the dial anticlockwise to reduce the maximum speed.
WE recommend you set the maximum speed before driving.
3. Power ON/OFF Light: The light will illuminate when you switch on the ignition. The light will turn off if you take
out the key.
4. Horn button: Press this button to sound the horn.( Easy operation for left hand or right hand)
Driving:
A) Controller ON/OFF Switch
Insert the key in to the ignition socket on the tiller head to power up the scooter. Press the right hand side of the
wigwag paddle (marked “F”) to move forward. The further the wigwag paddle is deflected, the faster the scooter
will go. To stop, release the wigwag paddle and the brake will automatically apply.
Press the left hand side of the wigwag paddle (marked “R”) to move backwards.
The parking brake will automatically apply when the wigwag paddle is released and the scooter stops.
Battery Indicator
Power ON/OFF
High/Low Speed
Horn Button
Key
HW007 Scooter Owner’s Handbook (HW007_IFU 08/15) Page 12
position. If the scooter is in the free wheel mode (motor is disengaged), you can use the manual parking brake
function by moving the engaging/disengaging lever back into the engaged position by an attendant.
Thermal Protection:
Your scooter controller is equipped with a safety system called thermal rollback. A built-in circuit monitors the
temperature of the controller and motor. In case of excessive heat of the controller and motor, the controller will
cut-off the power to allow the electrical components to cool down. Although your scooter will resume its normal
speed when the temperature returns to a safe level, we recommend to wait for 5 minutes before restarting to allow
the components to cool down.
In some circumstances the scooter may slow down, regardless of desired driving speed, prior to this happening.
This is normal. However repeated occurrences should be reported to your dealer.
Main Circuit Breaker:
The main circuit breaker reset button is located on the top of the battery box.
The main circuit breaker monitors the electric current drawn from the battery. It is a safety feature built in your
scooter for your extra safety. When the batteries and motor are heavily strained (e.g., from excessive loads), the
main circuit breaker will trip to prevent damage to the motor and the electronics. If the circuit breaker trips, turn off
the scooter and wait for approximately one minute and then depress the button to reset it. Then turn on the
scooter, and continue normal operation. If the main circuit breaker continues to trip repeatedly, this indicates a
fault so contact your authorized dealer.
We recommend that you use deep-cycle batteries that are sealed and maintenance free for your scooter. Both
sealed lead-acid (SLA) and gel cell are deep-cycle batteries and are similar in performance. Deep-cycle batteries
are specifically designed to provide power, drain down, and then accept a relatively quick recharge. Lead-acid
batteries should be charged as often as possible.
Specification of the battery that we recommend for the HW007 scooter is
Type:
Size:
Voltage:
HW007 Scooter Owner’s Handbook (HW007_IFU 08/15) Page 11
Note: In case of emergency, release the wigwag paddle the vehicle will come to a stop.
Free-Wheeling:
1. The motors are designed to engage the electromagnetic brakes when the vehicle is not in use or when the
power is OFF. They also have a manual feature that allows them to “free-wheel” so the scooter can be moved
without turning it on. Free-wheeling is accomplished by adjusting the free-wheeling lever to the free-wheel
position.
Warning !
Never free-wheel your scooter on a gradient.
Never free-wheel the motors whilst sat on the vehicle.
Always remember to engage the motors before turning the power ON.
Electromagnetic Brakes:
Your scooter comes with Electromagnetic Brakes., i.e. an automatic magnetic disc safety brake which is also known
as Fail-Safe brake. The electro-magnetic Brakes are automatic and work when the scooter is ON but in a steady
state (i.e. Wigwag is released to the neutral position), even when the scooter is on a slope. The Electromagnetic
Brakes will also be set whenever the scooter is OFF, but the motor levers are in the engaged (vertical) position.
Parking brake:
There is an automatic parking brake function included in the electromagnetic brake. The scooter will stop when the
motor is engaged and the power switch is off or when the power switch is on and the wigwag is in the neutral
Wigwag Paddle
Free- Wheeling Lever
HW007 Scooter Owner’s Handbook (HW007_IFU 08/15) Page 12
position. If the scooter is in the free wheel mode (motor is disengaged), you can use the manual parking brake
function by moving the engaging/disengaging lever back into the engaged position by an attendant.
Thermal Protection:
Your scooter controller is equipped with a safety system called thermal rollback. A built-in circuit monitors the
temperature of the controller and motor. In case of excessive heat of the controller and motor, the controller will
cut-off the power to allow the electrical components to cool down. Although your scooter will resume its normal
speed when the temperature returns to a safe level, we recommend to wait for 5 minutes before restarting to allow
the components to cool down.
In some circumstances the scooter may slow down, regardless of desired driving speed, prior to this happening.
This is normal. However repeated occurrences should be reported to your dealer.
Main Circuit Breaker:
The main circuit breaker reset button is located on the top of the battery box.
The main circuit breaker monitors the electric current drawn from the battery. It is a safety feature built in your
scooter for your extra safety. When the batteries and motor are heavily strained (e.g., from excessive loads), the
main circuit breaker will trip to prevent damage to the motor and the electronics. If the circuit breaker trips, turn off
the scooter and wait for approximately one minute and then depress the button to reset it. Then turn on the
scooter, and continue normal operation. If the main circuit breaker continues to trip repeatedly, this indicates a
fault so contact your authorized dealer.
BATTERY AND CHARGING INSTRUCTION
We recommend that you use deep-cycle batteries that are sealed and maintenance free for your scooter. Both
sealed lead-acid (SLA) and gel cell are deep-cycle batteries and are similar in performance. Deep-cycle batteries
are specifically designed to provide power, drain down, and then accept a relatively quick recharge. Lead-acid
batteries should be charged as often as possible.
Specification of the battery that we recommend for the HW007 scooter is
Type:
Size:
Voltage:
Deep –cycle sealed lead-acid or gel cell
22AH
12V each
HW007 Scooter Owner’s Handbook (HW007_IFU 08/15) Page 15
Make sure to keep the controller clean while protecting it from rain or water. Never hose off your scooter or
Keep wheels free from lint, hair, sand and carpet fibres.
Visually inspect the tire tread. If less than 1mm (1/32”), please have your tires replaced by your local dealer.
All upholstery can be washed with warm water and mild soap. Occasionally check the seat and back for
All moving mechanism will benefit from simple lubrication and inspection. Lubricate using petroleum jelly or
Inspect the state of the battery terminals every six months. Make sure that they are not corroded and the
Your scooter is designed for minimal maintenance. However, like any motorized vehicle it requires routine
maintenance. To keep your scooter for years of trouble-free operation, we recommend you follow the following
maintenance checks as scheduled.
HW007 Scooter Owner’s Handbook (HW007_IFU 08/15) Page 13
Amp Hours:
12 amp hours
Depending on the use, terrain and driving conditions, the batteries will provide a range of 20 km of travel. However,
even if the scooter is not in use, we recommend that the batteries are charged periodically.
Note: Do not use any automotive batteries. They are not designed to handle a long, deep discharge and also are
unsafe for use in the scooter. The useful life of a battery is quite often a reflection of the care it receives.
2 AMP CHARGER
The battery charger takes the standard wall outlet voltage (alternating current) and converts it into VDC (direct
current).The batteries use direct current to run your scooter. When the batteries are fully charged, the amperage
from the charger is almost at zero. This is how the charger maintains a charge but does not overcharge the battery.
Note 1: The batteries cannot be charged if they were discharged to nearly zero voltage.
CHARGING INSTRUCTIONS
To recharge the batteries, follow the steps below:
Place your scooter close to a standard electrical wall outlet.
Remove your key to turn the power OFF
Slide the charger port door open.
Plug the XLR connector of the charger to the charger port.
Plug the other end of power cord into a standard wall outlet.
When charging is completed, the charger LED shows green.
Disconnect the charger power cord from the wall outlet when the batteries are fully charged.
Recharge the battery only when the scooter is switched off. When the battery indicator shows low power, recharge
the battery.
Note:
Always charge your batteries in well ventilated areas.
The charger is intended for indoor use only. Protect from moisture.
For maximum performance, it is recommended that you replace both batteries at the same time if the batteries
are weak.
If the vehicle will not be used for a long period of time, arrange to have the batteries recharged at least once
every month to avoid deterioration of the batteries.
According to the battery type and condition of the batteries, they usually can be fully charged 10 hours. This will be
indicated when the status light in the battery charger side panel turns green. Charging the battery longer than
necessary will not harm the battery. We recommend that you charge the batteries for 10 hours after daily use.
Charger Port
HW007 Scooter Owner’s Handbook (HW007_IFU 08/15) Page 15
SCOOTER MAINTENANCE AND REPAIR
Make sure to keep the controller clean while protecting it from rain or water. Never hose off your scooter or
place it in direct contact with water.
Keep wheels free from lint, hair, sand and carpet fibres.
Visually inspect the tire tread. If less than 1mm (1/32”), please have your tires replaced by your local dealer.
All upholstery can be washed with warm water and mild soap. Occasionally check the seat and back for
sagging, cuts and tears. Replace if necessary. Do not store your scooter in damp or humid conditions as this
will lead to mildew and rapid deterioration of the upholstery parts.
All moving mechanism will benefit from simple lubrication and inspection. Lubricate using petroleum jelly or
light oil. Do not use too much oil, otherwise small drips could stain and damage carpets and furnishings etc.
Periodically check that all fasteners (nuts, bolts, etc) are tight and secure.
Inspect the state of the battery terminals every six months. Make sure that they are not corroded and the
connections are tight. Periodically apply a thin film of petroleum jelly on the surface of terminals to guard
against corrosion.
Your scooter is designed for minimal maintenance. However, like any motorized vehicle it requires routine
maintenance. To keep your scooter for years of trouble-free operation, we recommend you follow the following
maintenance checks as scheduled.
HW007 Scooter Owner’s Handbook (HW007_IFU 08/15) Page 17
S-DRIVE controller: Your scooter is fitted with a S-Drive controller, which continuously monitors the operating
conditions of your scooter.
Error Number
Reference
1 Low Voltage Error flashing The battery requires charging or there is a bad connection
2 Motor
3 Short Circuit Scooter will not
4 Not Used Not Applicable Not Applicable
5 Not Used Not Applicable Not Applicable
6 Inhibit Scooter will not
7 Throttle Fault Scooter will not
8 Controller Fault Scooter will not
9 Brake Fault Scooter will not
10 Excessive
Note:
If you experience any technical problems, it is recommended that you check with your local dealer before
attempting to troubleshoot on your own.
The following symptoms could indicate a serious problem with your scooter. Contact your local dealer if any of the
following arises:
There is a comprehensive twelve-month warranty from the date on which your new scooter is delivered. The
warranty covers the scooter for repairs or replacement during this period. For more detail, please see the
Warranty Conditions below.
HW007 Scooter Owner’s Handbook (HW007_IFU 08/15) Page 16
Maintenance Job Daily Weekly
Monthly Semi-Annual
Electrical System
Battery meter – Inspect the battery meter to
determine if batteries are needed to be re-
charged
Controller / Display panel – Make sure they are
not frayed or have any exposed wiring
Check all plug & wiring connections for firm
condition
Have the batteries been fully charged before the
daily operation
Are all holder and screws firmly fixed and safe?
Are all electric lighting system (if applicable) in
working order
Tyres & Wheels
Front & Rear wheels must be able to spin
smoothly without any interference
Rear & Front wheels must spin without wobbling
Visually inspect the tire tread. If less than
1mm (1/32”), please have your tires replaced
by your local dealer.
Others
Motor brushes. We recommend that your
authorized dealer inspect the brushes every six-
month if your scooter or power wheelchair is not
operating smoothly. If the inspection determines
excessive motor bushes worn out, they must be
replaced otherwise motor damage will result.
HW007 Scooter Owner’s Handbook (HW007_IFU 08/15) Page 17
TR OUBLE SH OOTIN G AN D FAULT REP AIR
S-DRIVE controller: Your scooter is fitted with a S-Drive controller, which continuously monitors the operating
conditions of your scooter.
Error Number
Reference
Fault
Impact on
Scooter
Notes
1
Low Voltage
Error flashing
The battery requires charging or there is a bad connection
to the battery.
2
Motor
Connection
Scooter will not
drive
There is a bad connection to the motor. Check all
connections between the motor and controller.
3
Short Circuit
Scooter will not
drive
The motor has experienced a short circuit to a battery
connection. Check all motor and battery connections.
4
Not Used
Not Applicable
Not Applicable
5
Not Used
Not Applicable
Not Applicable
6
Inhibit
Scooter will not
drive
Inhibit circuit has become active not permitting drive. Likely
to be caused by a charger being connected or a fault within
the controller or wiring.
7
Throttle Fault
Scooter will not
drive
A throttle fault has been indicated. Ensure the throttle is in
neutral before switching the scooter on. Throttle may require
calibration.
8
Controller Fault
Scooter will not
drive
A controller fault has been indicated. Make sure all
connections are secure. Also cycle keyswitch as this fault can
be initiated by a break in the circuit during keyswitch
initiation.
9
Brake Fault
Scooter will not
drive
There is a fault within the electromagnetic brake circuit,
Check all brake and motor connections. Make sure
controller connections are secure and that the scooter is not
in freewheel mode.
10
Excessive
Voltage
Scooter will not
drive
An excessive voltage has been applied to the controller. This
is very often caused by a poor battery connection. Check all
connections from the batteries to the controller.
Note:
If you experience any technical problems, it is recommended that you check with your local dealer before
attempting to troubleshoot on your own.
The following symptoms could indicate a serious problem with your scooter. Contact your local dealer if any of the
following arises:
1. Motor noise
2. Frayed harnesses
3. Cracked or broken connectors
4. Uneven wear on any of tires
5. Jerky motion
6. Pulling to one side
7. Bent or broken wheel assemblies
8. Does not power up
9. Powers up, but does not move
10. Involuntary slowing of the scooter
WA RRANT Y
There is a comprehensive twelve-month warranty from the date on which your new scooter is delivered. The
warranty covers the scooter for repairs or replacement during this period. For more detail, please see the
Warranty Conditions below.
Warranty Conditions:
HW007 Scooter Owner’s Handbook (HW007_IFU 08/15) Page 19
Service Dates Service Dates
Controller Upholstery
On/off switch Seat
Control Lever Back
Braking Armrests
Recharge point Electrics
Batteries Connections
Levels Lights
Connections Test run
Discharge test Forwards
Wheels and
Tyres
Wear Emergency stop
Pressure Left turn
Bearings Right turn
Wheel nuts Slope test
Motors Over obstacles
Wiring List Items repaired
Noise
Connections
Brake
Brushes
Chassis
Condition
Steering
HW007 Scooter Owner’s Handbook (HW007_IFU 08/15) Page 18
1. Any work or replacement part installation must be carried out by an authorized Drive DeVilbiss dealer / service
agent.
2. To apply the warranty should your scooter require attention please contact the designated service agent
listed above.
3. Should any part of the scooter require repair or full or part replacement, as a result of a manufacturing or
material defect within twelve months of receiving the scooter, replacement parts will be supplied free of
charge.
Note: This guarantee is not transferable
4. Any repaired or replaced parts will be covered by this warranty for the balance of the warranty period on the
scooter.
5. Consumable items supplied will not generally be covered during the normal warranty period unless such items
require repair or replacement clearly as a direct result of a manufacturing or material defect.
Such items include (among others): motor brushes, tyres, arm pads, seat cushion, fuses, bulbs, tiller
cover, rear shroud, front shroud.
6. The above warranty conditions apply to brand new scooter purchased at the full retail price. If you are unsure
whether your scooter is covered, check with the service agent.
7. Under normal circumstances, no responsibility will be accepted where the scooter has failed as a direct result
of:
a) The scooter or part not having been maintained in accordance with the manufacturer’s recommendations.
b) Failure to use the manufacturer’s specified parts
c) The scooter or part having been damaged due to neglect, accident or improper use
d) The scooter or part having been altered from the manufacturer’s specifications or repairs having been
attempted before the service agent is notified
In the event of your scooter requiring attention, contact the stockist from where you bought the scooter and give
all relevant details so they can act quickly.
The manufacturer reserves the right to alter without notice any weights, measurements or other technical data
shown in this manual. All figures, measurements and capacities shown in this manual are approximate and do not
constitute specifications.
This does not affect your statutory rights.
HW007 Scooter Owner’s Handbook (HW007_IFU 08/15) Page 19
Ap p end i x A: Se r vic e Reco r d
YEAR
1 2 3 4 5
YEAR
1 2 3 4 5
Service Dates
Service Dates
Controller
Upholstery
On/off switch
Seat
Control Lever
Back
Braking
Armrests
Recharge point
Electrics
Batteries
Connections
condition
Levels
Lights
Connections
Test run
Discharge test
Forwards
Wheels and
Tyres
Reverse
Wear
Emergency stop
Pressure
Left turn
Bearings
Right turn
Wheel nuts
Slope test
Motors
Over obstacles
Wiring
List Items repaired
Noise
Connections
Brake
Brushes
Chassis
Condition
Steering
Dealer Stamp
Drive DeVilbiss Healthcare Ltd, Heathfield Lane,
Birkenshaw, West Yorkshire, BD11 2HW
Tel: 0845 0600 333
Fax: 0845 0600 334
Email: info@drivedevilbiss.co.uk
www.drivedevilbiss.co.uk
The Team at Drive DeVilbiss
develops its products to give
our customers the freedom to live
independently. This encompasses
their daily home life and provides
them with the opportunity to enjoy
an outing with family and friends.
Our goal is to develop a range that
will provide individuals with a
chance to enjoy every day life.
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