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Troubleshooting/Setup Help
No Video/Audio Showing on TV:
First check that all cords are connected:
Check to make sure Video Sources (Cable, Chromecast, AppleTV, XBox,
Playstation, etc.) are connected to the DreamScreen hub’s INPUT and the TV is
connected to the OUTPUT.
Ensure that the correct HDMI input channel is selected on your TV.
Check to ensure that the video source is HDMI 1080p, 1080i, 4K or 720p.
The LEDs around my TV are not lighting up:
Verify the DreamScreen HDMI Hub is powered ON - Check the indicator light on
the DreamScreen HDMI Stick.
Check if LEDs are connected to the bottom of the DreamScreen Hub -
Toggle through dierent modes - Indicator lights will change.
Check the Advanced Settings of the App - Are all the Zones turned o?
Check the App - Is the Brightness turned down to zero?
Toggle DreamScreen Modes -
(Standby, Video, Music, Ambient).
Some LEDs around my TV are not lighting up:
Check to see if the correct size of DreamScreen is selected. Check Size in App:
Installation Settings Dropdown. Check size on black DreamScreen box.
Check the Advanced Settings of the App. Are any of the zones turned o?
For a list of FAQ please visit www.dreamscreentv.com/faq
For Installation Videos please see www.dreamscreentv.com/setup
In Video Mode, the LEDs are ickering:
Check to see if all the connections are correct.
Check to see if the video source is set to HDMI 1080p, 1080i, 4K or 720p.
Check out our FAQs at dreamscreentv.com/faq/
or contact us @ www.dreamscreentv.com/contact