DrayTek VigorAP 912C Service Manual

VigorAP 912C

802.11ac Ceiling-mount AP

User’s Guide

Version: 1.0

Firmware Version: V1.3.2

Date: February 5, 2020

Intellectual Property Rights (IPR) Information

Copyrights

Trademarks

© All rights reserved. This publication contains information that is protected by copyright. No part may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language without written permission from the copyright holders.

The following trademarks are used in this document:

 Microsoft is a registered trademark of Microsoft Corp.  Windows, Windows 95, 98, Me, NT, 2000, XP, Vista, 7 and Explorer are trademarks of Microsoft

Corp.

 Apple and Mac OS are registered trademarks of Apple Inc.  Other products may be trademarks or registered trademarks of their respective manufacturers.

Safety Instructions and Approval

Safety Instructions

Warranty

 Read the installation guide thoroughly before you set up the modem.  The modem is a complicated electronic unit that may be repaired only be authorized and

qualified personnel. Do not try to open or repair the modem yourself.

 Do not place the modem in a damp or humid place, e.g. a bathroom.  The modem should be used in a sheltered area, within a temperature range of +5 to +40 Celsius.  Do not expose the modem to direct sunlight or other heat sources. The housing and electronic

components may be damaged by direct sunlight or heat sources.

 Do not deploy the cable for LAN connection outdoor to prevent electronic shock hazards.  Keep the package out of reach of children.  When you want to dispose of the modem, please follow local regulations on conservation of the

environment.

We warrant to the original end user (purchaser) that the modem will be free from any defects in workmanship or materials for a period of one (1) year from the date of purchase from the dealer. Please keep your purchase receipt in a safe place as it serves as proof of date of purchase. During the warranty period, and upon proof of purchase, should the product have indications of failure due to faulty workmanship and/or materials, we will, at our discretion, repair or replace the defective products or components, without charge for either parts or labor, to whatever extent we deem necessary tore-store the product to proper operating condition. Any replacement will consist of a new or re-manufactured functionally equivalent product of equal value, and will be offered solely at our discretion. This warranty will not apply if the product is modified, misused, tampered with, damaged by an act of God, or subjected to abnormal working conditions. The warranty does not cover the bundled or licensed software of other vendors. Defects which do not significantly affect the usability of the product will not be covered by the warranty. We reserve the right to revise the manual and online documentation and to make changes from time to time in the contents hereof without obligation to notify any person of such revision or changes.

Be a Registered

Web registration is preferred. You can register your Vigor modem via http://www.draytek.com.

Owner

Firmware & Tools Updates

Due to the continuous evolution of DrayTek technology, all modems will be regularly upgraded. Please consult the DrayTek web site for more information on newest firmware, tools and documents.

http://www.draytek.com

III

Table of Contents

Chapter I Installation ................................................................................................................................................VII

I-1 Introduction...................................................................................................................................................................................1

I-1-1 LED Indicators and Connectors.................................................................................................................................3

I-2 Hardware Installation...................................................................................................................................................................4

I-2-1 Ceiling-mount Installation (Wooden Ceiling)...........................................................................................................4

I-2-2 Ceiling-mount Installation (Plasterboard Ceiling)...................................................................................................5

I-2-3 Suspended Ceiling (Lightweight Steel Frame) Installation ....................................................................................6

I-2-4 Wall Mount Installation ..............................................................................................................................................8

I-2-5 Notifications for Hardware Connection...................................................................................................................9

I-2-6 Connect to a Vigor Router using AP Management .............................................................................................. 10

I-2-7 Connect to a Vigor Router without AP Management.......................................................................................... 11

I-2-8 Connect without a DrayTek Router/LAN............................................................................................................... 12

I-2-9 Connecting to PC Directly........................................................................................................................................ 13

I-3 Network IP Configuration ......................................................................................................................................................... 14

I-3-1 Windows 10 IP Address Setup ................................................................................................................................ 14

I-4 Accessing to Web User Interface ............................................................................................................................................. 17

I-5 Changing Password ................................................................................................................................................................... 20

I-6 Dashboard .................................................................................................................................................................................. 21

I-7 Quick Start Wizard ..................................................................................................................................................................... 22

I-7-1 Settings for Access Point ......................................................................................................................................... 23

I-7-2 Settings for Mesh Root ............................................................................................................................................ 26

I-7-3 Settings for Mesh Node........................................................................................................................................... 31

I-7-4 Settings for Range Extender ................................................................................................................................... 32

Chapter II Connectivity ............................................................................................................................................. 37

II-1 Operation Mode........................................................................................................................................................................ 38

II-2 General Concepts for Wireless LAN (2.4GHz/5GHz) ............................................................................................................ 40

II-3 Wireless LAN (2.4GHz/5GHz) Settings for AP Mode............................................................................................................. 43

II-3-1 General Setup .......................................................................................................................................................... 44

II-3-2 Security ..................................................................................................................................................................... 46

II-3-3 Access Control ......................................................................................................................................................... 49

II-3-4 WPS ........................................................................................................................................................................... 50

II-3-5 Advanced Setting..................................................................................................................................................... 52

II-3-6 AP Discovery ............................................................................................................................................................ 54

II-3-7 WDS AP Status ......................................................................................................................................................... 55

II-3-8 Bandwidth Management........................................................................................................................................ 55

II-3-9 Airtime Fairness....................................................................................................................................................... 56

II-3-10 Station Control ...................................................................................................................................................... 58

II-3-11 Roaming ................................................................................................................................................................. 60

II-3-12 Band Steering (for Wireless LAN (2.4GHz)) ........................................................................................................ 62

II-3-13 Station List.............................................................................................................................................................. 67

II-4 Mesh Settings for Mesh Mode ................................................................................................................................................ 73

II-4-1 Mesh Setup .............................................................................................................................................................. 75

II-4-2 Mesh Status.............................................................................................................................................................. 80

II-4-3 Mesh Discovery ....................................................................................................................................................... 81

II-4-4 Basic Configuration Sync........................................................................................................................................ 82

II-4-5 Advanced Config Sync ............................................................................................................................................ 85

II-5 Universal Repeater Settings for Range Extender Mode...................................................................................................... 86

II-6 LAN ............................................................................................................................................................................................. 90

II-6-1 General Setup .......................................................................................................................................................... 90

II-6-2 Port Control.............................................................................................................................................................. 92

Chapter III Management ........................................................................................................................................... 93

III-1 System Maintenance............................................................................................................................................................... 94

III-1-1 System Status ......................................................................................................................................................... 95

III-1-2 TR-069 ...................................................................................................................................................................... 96

III-1-3 Administrator Password ....................................................................................................................................... 98

III-1-4 User Password........................................................................................................................................................ 99

III-1-5 Configuration Backup.......................................................................................................................................... 100

III-1-6 Syslog/Mail Alert................................................................................................................................................... 102

III-1-7 Time and Date ...................................................................................................................................................... 103

III-1-8 SNMP...................................................................................................................................................................... 104

III-1-9 Management......................................................................................................................................................... 105

III-1-10 Reboot System ................................................................................................................................................... 106

III-1-11 Firmware Upgrade ............................................................................................................................................. 107

III-2 Central AP Management....................................................................................................................................................... 108

III-2-1 General Setup ....................................................................................................................................................... 108

III-2-2 APM Log................................................................................................................................................................. 109

III-2-3 Overload Management ....................................................................................................................................... 110

III-2-4 Status of Settings.................................................................................................................................................. 111

III-3 Mobile Device Management ................................................................................................................................................ 113

III-3-1 Station List............................................................................................................................................................. 113

III-3-2 Station Statistics ................................................................................................................................................... 120

III-3-3 Station Nearby...................................................................................................................................................... 121

III-3-4 Policies ................................................................................................................................................................... 122

III-3-5 Station Control List .............................................................................................................................................. 123

Chapter IV Others .................................................................................................................................................... 125

IV-1 RADIUS Setting....................................................................................................................................................................... 126

IV-1-1 RADIUS Server ...................................................................................................................................................... 126

IV-1-2 Certificate Management ..................................................................................................................................... 127

IV-2 Applications............................................................................................................................................................................ 130

IV-2-1 Schedule ................................................................................................................................................................ 130

IV-2-2 Apple iOS Keep Alive............................................................................................................................................ 132

IV-2-3 Wi-Fi Auto On/Off................................................................................................................................................. 133

IV-3 Objects Setting ....................................................................................................................................................................... 134

IV-3-1 Device Object........................................................................................................................................................ 134

IV-3-3 Device Group ........................................................................................................................................................ 136

Chapter V Mobile APP, DrayTek Wireless............................................................................................................... 139

V-1 Introduction of DrayTek Wireless......................................................................................................................................... 140

V-2 Select a VigorAP ...................................................................................................................................................................... 141

V-3 Quick Start Wizard.................................................................................................................................................................. 142

V-4 Login......................................................................................................................................................................................... 151

Chapter VI Troubleshooting.................................................................................................................................... 155

V-1 Diagnostics .............................................................................................................................................................................. 156

V-1-1 System Log ............................................................................................................................................................. 157

V-1-2 Speed Test.............................................................................................................................................................. 157

V-1-3 Traffic Graph .......................................................................................................................................................... 158

V-1-4 WLAN (2.4GHz) Statistics...................................................................................................................................... 159

V-1-5 WLAN (5GHz) Statistics ......................................................................................................................................... 160

V-1-6 Interference Monitor ............................................................................................................................................ 161

V-1-7 Support Area.......................................................................................................................................................... 162

V-2 Checking the Hardware Status ............................................................................................................................................. 163

V-3 Checking the Network Connection Settings ....................................................................................................................... 164

V-3-1 For Windows .......................................................................................................................................................... 164

V-3-2 For Mac Os ............................................................................................................................................................. 166

V-4 Pinging the Device .................................................................................................................................................................. 167

V-4-1 For Windows .......................................................................................................................................................... 167

V-4-2 For Mac Os (Terminal) .......................................................................................................................................... 167

V-5 Backing to Factory Default Setting ....................................................................................................................................... 169

V-5-1 Software Reset....................................................................................................................................................... 169

V-5-2 Hardware Reset..................................................................................................................................................... 170

V-6 Contacting DrayTek ................................................................................................................................................................ 171

Index ............................................................................................................................................................................................... 172

VII

Chapter I Installation

I-1 Introduction

This is a generic International version of the user guide. Specification, compatibility and features vary by region. For specific user guides suitable for your region or product, please contact local distributor.

Thank you for purchasing this VigorAP 912C! With this high cost-efficiency VigorAP 912C, and wireless devices which are compatible with 802.11n can connect to existing network via this VigorAP 912C, at the speed of 300Mbps.

computers

wired Ethernet

VigorAP 912C can operate in standalone mode for your office network or a classroom; connected to your LAN and offering you with wireless access.

It makes high density with quality-performance be feasible for users as it is going to be implemented with DrayTek central wireless management (AP Management) supports configuration, firmware upgrade, status, monitoring, and load-balancing.

The Power of Ethernet (PoE) on VigorAP 910C relieves the installation of power plug. The massive deployment of VigorAP 912C for hospitalities and school environment will be much easier.

With the optimized antennas built-in, DrayTek VigorAP 912C ceiling-mount wireless access point is ideal for hospitalities, small offices and small campus.

Easy install procedures allows any computer users to setup a network environment in very time - within minutes, even inexperienced users. Just follow the instructions given in manual, you can complete the setup procedure and release the power of this access yourself!

short

this user

point all by

Support Mesh Network

The message, information, and data can be transferred via wireless connection among VigorAP 912C devices without by using Ethernet cables. It can reduce the construction cost and eliminate the trouble of wiring. Therefore, mesh AP is suitable for outdoor activities, or meetings.

In short, VigorAP with mesh function has the following benefits:

 In the traditional wireless network, users must choose the best signal source manually from

various SSIDs. The mesh AP can find out the best route automatically. Besides, if any one of the mesh AP devices disconnects due to unknown reason, the mesh system will determine another accessible AP and transfer the packets to that AP.

 Maintain a certain degree of normal operation for it is not easily affected by connection

interference or terrain blocking of walls or floors.

 For the mesh network system adopts the mesh topology, each node in the network not only

has a single connection but also interweaves to other nodes like a net. Because of such characteristics, the mesh network can set up stronger network architecture.

 Each node (mesh AP) in the mesh network can be operated as an independent wireless AP;

therefore, the whole mesh network can offer a more stable and faster wireless connection.

 The mesh network is suitable for large spaces and large numbers of people for the

configuration for each AP is easy and simple.

I-1-1 LED Indicators and Connectors

Before you use the Vigor modem, please get acquainted with the LED indicators and connectors first.

Ethernet Port

LED

Power Jack (DC IN)

LED Status Explanation

Blinking VigorAP is ready and can work normally. Blue LED

Off VigorAP is not ready or fails.

Purple LED

Orange LED Blinking The firmware upgrade is in process.

Power adapter is plugged in and VigorAP is initiating.

Factory Reset

Off Off VigorAP is powered off.

USB Connector for a printer.

Interface

Ethernet Port Connecter for xDSL / Cable modem (Giga level) or router.

Power Jack (DC IN) Connecter for a power adapter.

Hole Explanation

Factory Reset Restore the default settings when any error occurs in VigorAP. Usage: Use

Explanation

sharp article (e.g., paperclip or pin) to insert into the hole and keep for more than 10 seconds. Then VigorAP will restart with the factory default configuration. When purple LED is On again, it means VigorAP has restarted and is ready to use.

I-2 Hardware Installation

This section will guide you to install the VigorAP 912C through hardware connection and configure the device’s settings through web browser.

Before starting to configure VigorAP 912C, you have to connect your devices correctly.

I-2-1 Ceiling-mount Installation (Wooden Ceiling)

1. Place the bracket under the wooden ceiling and fasten two screws firmly (as shown in Figure

below, Step 1).

2. When the bracket is in place, fasten two screws firmly (as shown in Figure below, Step 2) on

the bottom of VigorAP.

3. Make the device just below the bracket. Put the screws installed in Step 2 on the holes of the

bracket (as shown in Figure below, Step 3).

4. Gently rotate the device to make screws slide into the notches of the bracket and move

forward till it is firmly fixed.

Bracket

Step 3

Step 1

Step 2

I-2-2 Ceiling-mount Installation (Plasterboard Ceiling)

1. Place the bracket under the plasterboard ceiling and fasten two turnbuckles firmly (as shown

in Figure below, Step 1).

2. Place the bracket under the

in Figure below, Step 1).

3. When the bracket is in place, fasten two screws firmly (as shown in Figure below, Step 3) on

the bottom of VigorAP.

4. Make the device just below the bracket. Put the screws installed in Step 3 on the screw holes

of the bracket (as shown in Figure below, Step 4).

5. Gently rotate the device to make screws slide into the notches of the bracket and move

forward till it is firmly fixed.

Step 1

plasterboard ceiling and fasten two turnbuckles firmly (as shown

Step

Bracket

Step 2

Step 3

I-2-3 Suspended Ceiling (Lightweight Steel Frame) Installation

You cannot screw into ceiling tiles as they are weak and not suitable for bearing loads. Your VigorAP is supplied with mounts (T-Rail brackets) which attach directly to the metal grid (‘T-Rail’) of your suspended ceiling.

1. Choose one set of T-Rail mounting kits from the bundled package.

2. Put the T-Rail brackets on the holes of the bottom side of the device. Fasten them with

suitable screws.

T-Rail Bracket

3. If a larger gap is required between the ceiling and the VigorAP, use the extension pieces to

extend the height of the brackets.

Extension Piece

4. Use the T-Rail brackets to fasten the device on Light-weighted Steel Frame.

Warning



The screw set shown below is for wall mounting only. Do not use such set for ceiling mounting due to the danger of falling.

I-2-4 Wall Mount Installation

For wall-mounting, the VigorAP has keyhole type mounting slots on the underside. You can fit the AP at any axis (i.e. 12, 3, 6 or 9 O’Clock) to allow for cable entry from the most convenient location if you are using side entry – note the position of the side entry cable cutout.

1. A template is provided on the VigorAP’s packaging box to enable you to space the screws

correctly on the wall

2. Place the template on the wall and drill the holes according to the recommended instruction.

3. Fit screws into the wall using the appropriate type of wall plug (as shown in the ceiling section)

but do not use the ceiling bracket – the VigorAP hangs directly onto the screws.

Wall (wooden, concrete, plasterboard or others)

I-2-5 Notifications for Hardware Connection

 If required, remove the protective cap of VigorAP to create extra space for the cables to pass

through.

 Connect VigorAP to Vigor router (via LAN port) with Ethernet cable.

 Connect VigorAP to PoE switch (via LAN port) with Ethernet cable. For connecting with PoE

switch, do not connect the power adapter. VigorAP will get the power from the switch directly.

I-2-6 Connect to a Vigor Router using AP Management

Your VigorAP can be used with Vigor routers which support AP management (such as the Vigor 2862 or Vigor 2926 series). AP Management enables you to monitor and manage multiple DrayTek APs from a single interface.

1. Connect one end of the power adapter to power port of VigorAP, and the other side into a wall

outlet.

2. Access into the web user interface of Vigor router. Here we take Vigor2862 as an example.

Open Central Management>> AP >>Status.

3. Locate VigorAP 912C. Click the IP address assigned by Vigor router to access into web user

interface of VigorAP 912C.

4. After entering username and password (admin/admin), the main screen will be displayed.

I-2-7 Connect to a Vigor Router without AP Management

1. Connect one end of the power adapter to power port of VigorAP, and the other side into a wall

outlet.

2. Access into the web user interface of Vigor router. Here we take Vigor2862 as an example.

Open External Devices.

3. Check the box of External Device Auto Discovery and click OK. When the IP address

assigned by Vigor router appears, click it to access into web user interface of VigorAP 912C.

4. After entering username and password (admin/admin), the main screen will be displayed.

I-2-8 Connect without a DrayTek Router/LAN

1. Connect one end of the power adapter to power port of VigorAP, and the other side into a wall

outlet.

2. Access into the web user interface of the router.

3. Check that DHCP table to find an entry with a MAC address matching the VigorAP – the

VigorAP’s MAC address is printed on a label on the base. Once you have the VigorAP’s IP address, you can access its own web interface.

4. After getting the IP address of VigorAP 912C, access into the web user interface of VigorAP

912C through the web page of non-Vigor router.

I-2-9 Connecting to PC Directly

1. Connect one end of an Ethernet cable (RJ-45) to one of the LAN ports of the VigorAP and the

other end of the cable (RJ-45) into the Ethernet port on your computer.

2. Connect one end of the power adapter to VigorAP’s power port on the bottom of the device,

and the other side into a wall outlet.

3. Wait for VigorAP initiation. When VigorAP is ready, the LED will blink in blue.

4. Set the IP address of the PC as “192.168.1.x (x means any number, ranges from 3 to 100).

5. Open a web browser on your PC and type http://192.168.1.2. The following window will be

open to ask for username and password. Type “admin/admin” and click Login.

6. Main screen will be displayed.

Before using VigorAP, finish the following web configuration first.

 Configuring LAN IP address(es)  SSID and Security setting for 2.4G and 5GHz.  Administrator’s name and password.  Time and date.

For detailed, refer to Section I-4 Accessing to Web User Interface.

I-3 Network IP Configuration

After the network connection is built, the next step you should do is setup VigorAP with proper network parameters, so it can work properly in your network environment.

Before you can connect to the access point and start configuration procedures, your computer must be able to get an IP address in the same subnet as this AP. If it's not connected to the same DHCP Server with the AP or you're unsure, please follow the following instructions to configure your computer to use the static IP address in the same subnet as default IP address of this AP.

For the default IP address of this AP is set “192.168.1.2”, we recommend you to use “192.168.1.X (except 2)” in the field of IP address on this section for your computer. If the operating system of your computer is…

Windows 10 - please go to section I-3-1

I-3-1 Windows 10 IP Address Setup

Click the Start button (it should be located at lower-left corner of your computer), then click the Settings icon.

Double-click Network & Internet.

Next, click Change adapter options.

Click the local area connection.

Then, select Internet Protocol Version 4 (TCP/IPv4) and click Properties.

Under the General tab, click Use the following IP address. Then input the following settings in respective field and click OK when finish.

IP address: 192.168.1.9

Subnet Mask: 255.255.255.0

I-4 Accessing to Web User Interface

All functions and settings of this access point must be configured via web user interface. Please start your web browser (e.g., Firefox).

1. Make sure your PC connects to the VigorAP 912C correctly.

2. Open a web browser on your PC and type http://192.168.1.2. A pop-up window will open to

ask for username and password. Pease type “admin/admin” on Username/Password and click OK.

Note:



You may either simply set up your computer to get IP dynamically from the router or set up the IP address of the computer to be in the same subnet as the IP address of VigorAP 912C.

 If there is no DHCP server on the network, then VigorAP 912C will have an IP address of

192.168.1.2.

 If there is DHCP available on the network, then VigorAP 912C will receive it’s IP address via the

DHCP server.

 If you connect to VigorAP by wireless LAN, you could try to access the web user interface

through http://vigorap.com.

3. For the first time accessing VigorAP, the Quick Start Wizard for configuring wireless settings

will appear as follows. Refer to Section I-7 Quick Start Wizard for detailed information

4. If VigorAP has been configured previously, the Dashboard of VigorAP will appear as follows:

5. The web page can be logged out by clicking Log Out on the top right of the web page. Or,

logout the web user interface according to the chosen condition. The default setting is Auto Logout, which means the web configuration system will logout after 5 minutes without any operation. Change the setting of auto logout if you want.

Note:



If you fail to access the web configuration, please go to the section “Trouble Shooting” for detecting and solving your problem.

For using the device properly, it is necessary for you to change the password of web configuration for security and adjust primary basic settings.

I-5 Changing Password

1. Please change the password for the original security of the modem.

2. Go to System Maintenance page and choose Administration Password.

3. Enter the new login password on the field of Password. Then click OK to continue.

4. Now, the password has been changed. Next time, use the new password to access the Web

User Interface for this modem.

I-6 Dashboard

Dashboard shows system status including the number of client connected, throughput, gateway, physical connection status, radio (2.4GHz / 5GHz) status, backhaul network, recent activities, wireless network usage, and so on.

Click Dashboard from the main menu on the left side of the main page.

I-7 Quick Start Wizard

Quick Start Wizard will guide you to configure 2.4G wireless setting, 5G wireless setting and other corresponding settings for Vigor Access Point step by step.

Available operation mode includes:

 Access Point  Mesh Root  Mesh Node  Range Extender

In this page, the advanced settings pages will vary according to the operation mode specified.

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