Draytek VIGOR2820 series, Vigor2820n, Vigor2820V, Vigor2820Vn, Vigor2820VS Quick Start Manual

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Vigor 2820 Series Quick Start Guide

Vigor2820 Series

ADSL2/2+ Security Firewall

Quick Start Guide

Version: 3.0

Date: 2009/04/02

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Vigor 2820 Series Quick Start Guide

Copyright 2009 All rights reserved. This publication contains information that is protected by copyright. No part may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language without written permission from the copyright holders.

Trademarks

The following trademarks are used in this document:

z Microsoft is a registered trademark of Microsoft Corp. z Windows, Windows 95, 98, Me, NT, 2000, XP, Vista and Explorer are

trademarks of Microsoft Corp.

z Apple and Mac OS are registered trademarks of Apple Inc. z Other products may be trademarks or registered trademarks of their

respective manufacturers.

Safety Instructions and Approval

Safety Instructions

z Read the installation guide thoroughly before you set up the router. z The router is a complicated electronic unit that may be repaired only be

authorized and qualified personnel. Do not try to open or repair the router yourself.

z Do not place the router in a damp or humid place, e.g. a bathroom. z Do not stack the routers. z The router should be used in a sheltered area, within a temperature range

of +5 to +40 Celsius.

z Do not expose the router to direct sunlight or other heat sources. The

housing and electronic components may be damaged by direct sunlight or heat sources.

z Do not deploy the cable for LAN connection outdoor to prevent electronic

shock hazards.

z Keep the package out of reach of children. z When you want to dispose of the router, please follow local regulations on

conservation of the environment.

Warranty

We warrant to the original end user (purchaser) that the router will be free from any defects in workmanship or materials for a period of two (2) years from the date of purchase from the dealer. Please keep your purchase receipt in a safe place as it serves as proof of date of purchase. During the warranty period, and upon proof of purchase, should the product have indications of failure due to faulty workmanship and/or materials, we will, at our discretion, repair or replace the defective products or components, without charge for either parts or labor, to whatever extent we deem necessary tore-store the product to proper o perating condition. Any replacement will consist of a new or re-manufactured functionally equivalent product of equal value, and will be offered solely at our discretion. This warranty will not apply if the product is modified, misused, tampered with, damaged by an act of God, or subjected to abnormal working conditions. The warranty does not cover the bundled or licensed software of other vendors. Defects which do not significantly affect the usability of the product will not be covered by the warranty. We reserve the right to revise the manual and online documentation and to make changes from time to time in th e contents hereof without obligation to notify any person of such revision or changes.

Be a Registered Owner

Web registration is preferred. You can register your Vigor router via http://www.draytek.com.

Firmware & Tools Updates

Due to the continuous evolution of DrayTek technology, all routers will be regularly upgraded. Please consult the DrayTek web site for more information on newest firmware, tools and documents.

http://www.draytek.com

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Vigor 2820 Series Quick Start Guide

European Community Declarations

Manufacturer: DrayTek Corp. Address: No. 26, Fu Shing Road, HuKou County, HsinChu Industrial Park, Hsin-Chu, Taiwan 303 Product: Vigor2820 Series Router

DrayTek Corp. declares that Vigor2820 Series of routers are in compliance with the following essential requirements and other relevant provisions of R&TTE Directive 1999/5/EEC.

The product conforms to the requirements of Electro-Magnetic Compatibility (EMC) Directive 2004/108/EC by complying with the requirements set forth in EN55022/Class B and EN5502 4/Class B.

The product conforms to the requirements of Low Voltage (LVD) Directive 2006/95/EC by complying with the requirements set forth in EN60950-1.

Regulatory Information

Federal Communication Commission Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant

to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the use is encouraged to try to correct the interference by one of the following measures:

z Reorient or relocate the receiving antenna. z Increase the separation between the equipment and receiver. z Connect the equipment into an outlet on a circuit different form that to which the receiver is

connected.

z Consult the dealer or an experienced radio/TV technician for help. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device may accept any interference received, including interference that may cause undesired

operation.

Please visit http://www.draytek.com/user/AboutRegulatory.php.

This product is designed for DSL, ISDN, POTS and 2.4GHz WLAN network throughout the EC region and Switzerland with restrictions in France. Please see the user manual for the applicable networks on your product.

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Vigor 2820 Series Quick Start Guide

iii

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1. Introduction........................................................................................................... 1

1.1 Panel Explanation ......................................................................................................................2

1.1.1 For Vigor2820 ............................................................................................................... 2

1.1.2 For Vigor2820n ............................................................................................................. 4

1.1.3 For Vigor2820V............................................................................................................. 6

1.1.4 For Vigor2820Vn...........................................................................................................8

1.1.5 For Vigor2820VS......................................................................................................... 10

1.1.6 For Vigor2820VSn....................................................................................................... 12

1.2 Package Content...................................................................................................................... 14

2. Installing Your Router......................................................................................... 15

2.1 Hardware Installation................................................................................................................15

2.2 ISDN Phone Adapter Inst allation..............................................................................................16

2.3 Printer Installation..................................................................................................................... 18

3. Configuring Web Pages..................................................................................... 23

3.1 Basic Configuration..................................................................................................................23

3.2 Wireless Configuration.............................................................................................................27

3.2.1 Basic Wireless LAN Concept......................................................................................27

3.2.2 General Setup.............................................................................................................28

3.2.3 Security Settings.........................................................................................................29

4. Trouble Shooting................................................................................................ 31

4.1 Checking If the Hardware Status Is OK or Not......................................................................... 31

4.2 Checking If the Network Connection Settings on Your Computer Is OK or Not ...................... 32

4.3 Pinging the Router from Y our Computer.................................................................................. 34

4.4 Checking If the ISP Settings are OK or Not.............................................................................35

4.5 Backing to Factory Default Setting If Necessary...................................................................... 37

4.6 Contacting Your Dealer............................................................................................................38

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Vigor 2820 Series Quick Start Guide

11.. IInnttrroodduuccttiioonn

The Vigor2820 is an ADSL2+ router with 2nd Ethernet WAN. This 2nd WAN can connect to DSL/Cable modem or fiber media converter for policy-based load-balance, fail-over and BoD (Bandwidth on Demand); it also features advanced bandwidth control mechanism such as IP-layer QoS, NAT Session Limitation, Bandwidth Borrowed, etc., to allow easy, flexible, reliable access control and bandwidth management.

The SPI (Stateful Packet Inspection) firewall uses object-based design to make settings of firewall policies easy. The CSM (Content Security Management) feature allows more precise and efficient access control for URL/Web Content Filtering, IM (Instant Messenger) and P2P (Peer to Peer) applications.

With hardware-based implementation of the VPN protocols, the Vigor2820 supports up to 32 VPN tunnels using advanced protocols such as IPSec/PPTP/L2TP/L2TP over IPSec with AES/DES/3DES for encryption and MD5/SHA-1 for authentication.

Vigor2820 ‘n’ models comply with 802.11n Draft-n standards. They support WEP/WPA/WPA2 encryption and MAC Address Control, Wireless LAN Isolation, and

802.1X authentication. The Wireless Rate Control function can adjust the data rate of each wireless station (client).

Vigor2820 ‘V’ models provide twin analogue phone and one line port. ‘S’ models also support twin ISDN ports that one is fixed as ISDN S0 port for ISDN phone and the other is configurable for ISDN line and phone. It supports multiple SIP registrars with high flexible configuration and call handing options.

DDeeffiinniittiioonnss ffoorr IISSDDNN PPoorrttss

Below shows the names that displayed on front panel of the device and the WEB UI of this device.

ISDN-TE (shown on WEB UI) is a port that used to connect ISDN line. Such interface is also named with ISDN/Phone S0 (shown on front panel).

ISDN S0

(shown on WEB UI) is a port that used to connect ISDN phone. Such interface

is also named with Phone S0 (shown on the front panel). The Phone S0 port on Vigor2820 series is fixed to connect ISDN phone and the LED on

the connecter will light orange always. However ISDN/Phone S0 port on this device is configurable for connecting phone or accessing Internet according to the settings that you adjust on WEB UI (please refer to VoIP>>Phone Setting for detailed information).

Warning: When the orange LED lights (means ISDN NT mode), the ISDN port can be used to connect phone only. Wrong ISDN connection might cause severe damage on your device.

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Vigor 2820 Series Quick Start Guide

11..11 PPaanneell EExxppllaannaattiioonn

11..11..11 FFoorr VViiggoorr22882200

LED Status Explanation

Blinking The router is powered on and ru n ni n g no rmally. ACT (Activity) Off The router is powered off. On A USB device is connected and active. USB Blinking The data is transmitting.

CSM On The profile of CSM (Content Security Management) for

IM/P2P application is enabled from Firewall >> General Setup. (Such profile is established under CSM menu).

WCF On The Web Content Filter is active. (It is enabled from

Firewall >> General Setup and the web content filter profile is established under CSM menu.)

On The router is ready to access Internet through DSL link. DSL Blinking Slowly: The modem is ready.

Quickly: The connection is training.

On The router is ready to access Internet through WAN

connection.

WAN2

Blinking It will blink while transmitting data. On The DoS/DDoS function is active. DoS

Blinking It will blink while deleting an attack. VPN On The VPN tunnel is active. QoS

On The QoS function is active.

LED on Connector

On The port is connected.

Off The port is disconnected.

Left LED (Green)

Blinking The data is transmitting.

On The port is connected with 1000Mbps.

LAN 1(Giga)

Right LED (Green)

Off The port is connected with 10/100Mbps.

On The port is connected.

Off The port is disconnected.

Left LED (Green)

Blinking The data is transmitting.

On The port is connected with 100Mbps.

LAN 2/3/4

Right LED (Green)

Off The port is connected with 10Mbps.

On The port is connected.

Off The port is disconnected.

Left LED (Green)

Blinking The data is transmitting.

On The port is connected with 100Mbps.

WAN 2

Right LED (Green)

Off The port is connected with 10Mbps.

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Vigor 2820 Series Quick Start Guide

Interface Description

Factory Reset Restore the default settings. Usage: Turn on the router (ACT LED is blinking). Press

the hole and keep for more than 5 seconds. When you see the ACT LED begins to blink rapidly than usual, release the button. Then the router will restart with the

factory default configuration. LAN (1-4) Connecters for local networked devices. DSL Connecter for accessing the Internet through ADSL2/2+. WAN 2 Connecter for remote networked devices. USB Connecter for a USB device (for 3G USB Modem or printer). PWR Connecter for a power adapter.

ON/OFF

Power Switch.

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Vigor 2820 Series Quick Start Guide

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LED Status Explanation

Blinking The router is powered on and ru n ni n g no rmally. ACT (Activity) Off The router is powered off. On A USB device is connected and active. USB Blinking The data is transmitting.

CSM On The profile of CSM (Content Security Management) for

IM/P2P application is enabled from Firewall >> General Setup. (Such profile is established under CSM menu).

Wireless access point is ready.

WLAN

Blinking

It will blink while wireless traffic goes through. If ACT and WLAN LEDs blink simultaneously when WPS is working, and it will return to normal condition after two minutes. (You need to setup WPS within 2 minutes.)

On The router is ready to access Internet through DSL link. DSL Blinking Slowly: The modem is ready.

Quickly: The connection is training.

On The router is ready to access Internet through WAN

connection.

WAN2

Blinking It will blink while transmitting data. On The DoS/DDoS function is active. DoS

Blinking It will blink while deleting an attack. VPN On The VPN tunnel is active. QoS

On The QoS function is active.

LED on Connector

On The port is connected.

Off The port is disconnected.

Left LED (Green)

Blinking The data is transmitting.

On The port is connected with 1000Mbps.

LAN 1(Giga)

Right LED (Green)

Off The port is connected with 10/100Mbps.

On The port is connected.

Off The port is disconnected.

Left LED (Green)

Blinking The data is transmitting.

On The port is connected with 100Mbps.

LAN 2/3/4

Right LED (Green)

Off The port is connected with 10Mbps.

On The port is connected.

Off The port is disconnected.

Left LED (Green)

Blinking The data is transmitting.

On The port is connected with 100Mbps.

WAN 2

Right LED (Green)

Off The port is connected with 10Mbps.

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Vigor 2820 Series Quick Start Guide

Interface Description

Wireless LAN ON/OFF/WPS

Press "Wireless LAN ON/OFF/WPS" button for 2 seconds to wait for client device making network connection through WPS. Press "Wireless LAN ON/OFF/WPS" button once to enable (WLAN LED on) or disable (WLAN LED off) wireless connection.

Factory Reset Restore the default settings. Usage: Turn on the router (ACT LED is blinking). Press

the hole and keep for more than 5 seconds. When you see the ACT LED begins to blink rapidly than usual, release the button. Then the router will restart with the

ON/OFF

Power Switch.

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Vigor 2820 Series Quick Start Guide

11..11..33 FFoorr VViiggoorr22882200VV

LED Status Explanation

Blinking The router is powered on and ru n ni n g no rmally. ACT (Activity) Off The router is powered off. On A USB device is connected and active. USB Blinking The data is transmitting.

CSM On The profile of CSM (Content Security Management) for

IM/P2P application is enabled from Firewall >> General Setup. (Such profile is established under CSM menu).

WCF

On The Web Content Filter is active. (It is enabled from

Firewall >> General Setup and the web content filter profile is established under CSM menu.)

On The router is ready to access Internet through DSL link. DSL Blinking Slowly: The modem is ready.

Quickly: The connection is training.

On The router is ready to access Internet through WAN

connection.

WAN2

Blinking It will blink while transmitting data. On A PSTN phone call comes (in and out). However, when

the phone call is disconnected, the LED will be off about six seconds later.

Line

Off There is no PSTN phone call. On The phone connected to this port is off-hook. Phone 1/2 Off The phone connected to this port is on-hook.

LED on Connector

On The port is connected. Off The port is disconnected.

Left LED (Green)

Blinking The data is transmitting. On The port is connected with 1000Mbps.

LAN 1(Giga)

Right LED (Green)

Off The port is connected with 10/100Mbps. On The port is connected. Off The port is disconnected.

Left LED (Green)

Blinking The data is transmitting. On The port is connected with 100Mbps.

LAN 2/3/4

Right LED (Green)

Off The port is connected with 10Mbps. On The port is connected. Off The port is disconnected.

Left LED (Green)

Blinking The data is transmitting. On The port is connected with 100Mbps.

WAN 2

Right LED (Green)

Off The port is connected with 10Mbps.

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Vigor 2820 Series Quick Start Guide

Interface Description

Factory Reset Restore the default settings. Usage: Turn on the router (ACT LED is blinking). Press

the hole and keep for more than 5 seconds. When you see the ACT LED begins to

blink rapidly than usual, release the button. Then the router will restart with the

ON/OFF

Power Switch.

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Vigor 2820 Series Quick Start Guide

11..11..44 FFoorr VViiggoorr22882200VVnn

LED Status Explanation

Blinking The router is powered on and ru n ni n g no rmally. ACT (Activity) Off The router is powered off. On A USB device is connected and active. USB Blinking The data is transmitting.

CSM On The profile of CSM (Content Security Management) for

IM/P2P application is enabled from Firewall >> General Setup. (Such profile is established under CSM menu).

Wireless access point is ready.

WLAN

Blinking

On The router is ready to access Internet through DSL link. DSL Blinking Slowly: The modem is ready.

Quickly: The connection is training.

On The router is ready to access Internet through WAN

connection.

WAN2

Blinking It will blink while transmitting data. On A PSTN phone call comes (in and out). However, when

the phone call is disconnected, the LED will be off about six seconds later.

Line

Off There is no PSTN phone call. On The phone connected to this port is off-hook. Off The phone connected to this port is on-hook.

Phone 1/2

Blinking A phone call comes.

LED on Connector

On The port is connected. Off The port is disconnected.

Left LED (Green)

Blinking The data is transmitting. On The port is connected with 1000Mbps.

LAN 1(Giga)

Right LED (Green)

Off The port is connected with 10/100Mbps. On The port is connected. Off The port is disconnected.

Left LED (Green)

Blinking The data is transmitting. On The port is connected with 100Mbps.

LAN 2/3/4

Right LED (Green)

Off The port is connected with 10Mbps. On The port is connected. Off The port is disconnected.

Left LED (Green)

Blinking The data is transmitting. On The port is connected with 100Mbps.

WAN 2

Right LED (Green)

Off The port is connected with 10Mbps.

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Vigor 2820 Series Quick Start Guide

Interface Description

Wireless LAN ON/OFF/WPS

Press "Wireless LAN ON/OFF/WPS" button for 2 seconds to wait for client device

making network connection through WPS.

Press "Wireless LAN ON/OFF/WPS" button once to enable (WLAN LED on) or

disable (WLAN LED off) wireless connection. Factory Reset Restore the default settings. Usage: Turn on the router (ACT LED is blinking). Press

the hole and keep for more than 5 seconds. When you see the ACT LED begins to

blink rapidly than usual, release the button. Then the router will restart with the

factory default configuration. Phone 1/2 Connecter for PSTN phone. Line Connector for PSTN life line. LAN (1-4) Connecters for local networked devices. DSL Connecter for accessing the Internet through ADSL2/2+. WAN 2 Connecter for remote networked devices. USB Connecter for a USB device (for 3G USB Modem or printer).

PWR

Connecter for a power adapter. ON/OFF

Power Switch.

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Vigor 2820 Series Quick Start Guide

11..11..55 FFoorr VViiggoorr22882200VVSS

LED Status Explanation

Blinking The router is powered on and ru n ni n g no rmally. ACT (Activity) Off The router is powered off. On A USB device is connected and active. USB Blinking The data is transmitting.

CSM On The profile of CSM (Content Security Management )

for IM/P2P application is enabled from Firewall >>

General Setup. (Such profile is established under CSM menu).

WCF On The Web Content Filter is active. (It is enabled from

Firewall >> Web Content Filter and the web content filter profile is established under CSM menu.)

On The router is ready to access Internet through DSL link.DSL Blinking Slowly: The modem is ready.

Quickly: The connection is training. On The WAN1 or WAN2 connection is ready. WAN 2 Blinking It will blink while transmitting data. On A PSTN phone call comes (in and out). However, when

the phone call is disconnected, the LED will be off

about six seconds later.

Line

Off There is no PSTN phone call. On The phone connected to this port is off-hook. Off The phone connected to this port is on-hook.

Phone

Blinking A phone call comes.

QoS On The QoS function is active.

LED on Connector

On ISDN NT (ISDN S0 intern) mode is active and an

ISDN phone adapter is connected.

Left LED (Orange)

Blinking ISDN NT (ISDN S0 intern) mode is active and an

ISDN phone adapter is not connected. On A phone has been connected. If not, green LED will be

off.

Phone S0

Right LED (Green)

Blinking An ISDN phone is off-hook or a phone call comes. On ISDN NT (ISDN S0 intern) mode is active configured

from VoIP>>Phone Settings and an ISDN phone

adapter is connected. Blinking ISDN NT (ISDN S0 intern) mode configured from

VoIP>>Phone Settings is active and an ISDN phone

adapter is not connected.

Left LED (Orange)

Off It means ISDN TE mode is active which is configured

from VoIP>>Phone Settings.

ISDN/Phone S0

Right LED (Green)

On A phone adapter with phone set has been connected

(ISDN S0 intern mode) or ISDN line has been

connected (ISDN S0 extern mode). It will be off if

there is nothing connected.

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Vigor 2820 Series Quick Start Guide

Blinking In ISDN NT (ISDN S0 intern) mode, it means an ISDN

phone is off-hook or a phone call comes.

In ISDN TE mode, it means data, fax or voice (phone

call) is transmitting. On The port is connected. Off The port is disconnected.

Left LED (Green)

Blinking The data is transmitting. On The port is connected with 1000Mbps.

LAN 1(Giga)

Right LED (Green)

Off The port is connected with 10/100Mbps. On The port is connected. Off The port is disconnected.

Left LED (Green)

Blinking The data is transmitting. On The port is connected with 100Mbps.

LAN 2/3/4

Right LED (Green)

Off The port is connected with 10Mbps. On The port is connected. Off The port is disconnected.

Left LED (Green)

Blinking The data is transmitting. On The port is connected with 100Mbps.

WAN 2

Right LED (Green)

Off The port is connected with 10Mbps.

Interface Description

Factory Reset Restore the default settings.

Usage: Turn on the router (ACT LED is blinking). Press the hole and keep for more than 5 seconds. When you see the ACT LED begins to blink rapidly than usual, release the button. Then the router will restart with the factory default configuration.

Phone S0 Connecter for ISDN phone(s) only via ISDN phone adapter. Do not connect any

other device to such port or connect ISDN line, otherwise the router might be damaged.

ISDN/Phone S0

Connecter for ISDN line or ISDN phone adapter in particular condition. Refer to

section 2.2 for more details. Phone Connecter for PSTN phone. Line Connector for PSTN life line. LAN (1-4) Connecters for local networked devices. DSL Connecter for accessing the Internet through ADSL2/2+. WAN 2 Connecter for remote networked devices. USB Connecter for a USB device (for 3G USB Modem or printer).

PWR

Connecter for a power adapter. ON/OFF

Power Switch.

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Vigor 2820 Series Quick Start Guide

11..11..66 FFoorr VViiggoorr22882200VVSSnn

LED Status Explanation

Blinking The router is powered on and ru n ni n g no rmally. ACT (Activity) Off The router is powered off. On A USB device is connected and active. USB Blinking The data is transmitting.

CSM On The profile of CSM (Content Security Management) for

IM/P2P application is enabled from Firewall >> General Setup. (Such profile is established under CSM menu).

Wireless access point is ready.

WLAN

Blinking

On The router is ready to access Internet through DSL link. DSL Blinking Slowly: The modem is ready.

Quickly: The connection is training. On The WAN1 or WAN2 connection is ready. WAN 2 Blinking It will blink while transmitting data. On A PSTN phone call comes (in and out). However, when

the phone call is disconnected, the LED will be off

about six seconds later.

Line

Off There is no PSTN phone call. On The phone connected to this port is off-hook. Off The phone connected to this port is on-hook.

Phone

Blinking A phone call comes.

QoS On The QoS function is active.

LED on Connector

On ISDN NT (ISDN S0 intern) mode is active and an ISDN

phone adapter is connected.

Left LED (Orange)

Blinking ISDN NT (ISDN S0 intern) mode is active and an ISDN

phone adapter is not connected. On A phone has been connected. If not, green LED will be

off.

Phone S0

Right LED (Green)

Blinking An ISDN phone is off-hook or a phone call comes. On ISDN NT (ISDN S0 intern) mode is active configured

from VoIP>>Phone Settings and an ISDN phone

adapter is connected. Blinking ISDN NT (ISDN S0 intern) mode configured from

VoIP>>Phone Settings is active and an ISDN phone

adapter is not connected.

Left LED (Orange)

Off It means ISDN TE mode is active which is configured

from VoIP>>Phone Settings.

ISDN/Phone S0

Right LED (Green)

On A phone adapter with phone set has been connected

(ISDN S0 intern mode) or ISDN line has been

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Vigor 2820 Series Quick Start Guide

connected (ISDN S0 extern mode). It will be off if there

is nothing connected. Blinking In ISDN NT (ISDN S0 intern) mode, it means an ISDN

phone is off-hook or a phone call comes.

In ISDN TE mode, it means data, fax or voice (phone

call) is transmitting. On The port is connected. Off The port is disconnected.

Left LED (Green)

Blinking The data is transmitting. On The port is connected with 1000Mbps.

LAN 1(Giga)

Right LED (Green)

Off The port is connected with 10/100Mbps. On The port is connected. Off The port is disconnected.

Left LED (Green)

Blinking The data is transmitting. On The port is connected with 100Mbps.

LAN 2/3/4

Right LED (Green)

Off The port is connected with 10Mbps. On The port is connected. Off The port is disconnected.

Left LED (Green)

Blinking The data is transmitting. On The port is connected with 100Mbps.

WAN 2

Right LED (Green)

Off The port is connected with 10Mbps.

Interface Description

Wireless LAN ON/OFF/WPS

Factory Reset Restore the default settings.

Phone S0 Connecter for ISDN phone(s) only via ISDN phone adapter. Do not connect any

other device to such port or connect ISDN line, otherwise the router might be damaged.

ISDN/Phone S0

Connecter for ISDN line or ISDN phone adapter in particular condition. Refer to

PWR

Connecter for a power adapter. ON/OFF

Power Switch.

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Vigor 2820 Series Quick Start Guide

11..22 PPaacckkaaggee CCoonntteenntt

n Quick Start Guide

o CD

pAntenna (n models)

RJ-45 Cable (Ethernet)

r RJ-45 to RJ-45 Cable for S models

ISDN Phone Adapter (VS models)

^ Analog Phone Adapter (V models)

The type of the cable depends on the country that the router will be installed:

RJ-11 to RJ-11 Cable

(Annex A)

RJ-11 to RJ-45 Cable

(Annex B)

RJ-45 to RJ-45 Cable

(Annex B)

The type of the power adapter depends on the country that the router will be installed.

* The maximum power consumption is 17-23 Watt.

UK-type Power Adapter

EU-type Power Adapter

USA/Taiwan-type Power Adapter

AU/NZ-type Power Adapter

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Vigor 2820 Series Quick Start Guide

22.. IInnssttaalllliinngg YYoouurr RRoouutteerr

This section will guide you to install the router through hardware connection and configure the router’s settings through web browser.

22..11 HHaarrddwwaarree IInnssttaallllaattiioonn

Before starting to configure the router, you have to connect your devices correctly.

1. Connect the ADSL interface to the external ADSL splitter with an ADSL line cable

for all models. For Vigor2820V/Vn/VS/VSn, also connect Line interface to external ADSL splitter.

For second WAN, connect the cable Modem/DSL Modem/Media Converter to WAN2 port of router with Ethernet cable (RJ-45).

2. Connect one end of an Ethernet cable (RJ-45) to one of the LAN ports of the router

and the other end of the cable (RJ-45) into the Ethernet port on your computer.

3. Connect the telephone sets with phone lines (for using VoIP function). For the model

without phone ports, skip this step.

4. Connect one end of the power adapter to the router’s power port on the rear panel,

and the other side into a wall outlet.

5. Power on the device by pressing down the power switch on the rear panel.

6. The system starts to initiate. After completing the system test, the ACT LED will

light up and start blinking.

(For the detailed information of LED status, please refer to section 1.1.)

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Vigor 2820 Series Quick Start Guide

For the hardware connection, we take “n” model as an example.

Caution: Each of the Phone ports can be connected to an analog phone only. Do not connect the phone ports to the telephone wall jack. Such connection might damage your router.

22..22 IISSDDNN PPhhoonnee AAddaapptteerr IInnssttaallllaattiioonn

Such information is provided for Vigor2820 S models (e.g., Vigor2820VS/VSn). Phone S0 is always fixed to connect ISDN phone. However, ISDN /Phone S0 is

configurable as NT or TE mode. When the user configures ISDN /Phone S0 as NT mode in VoIP>> Phone Settings, the orange LED will light on to indicate ISDN-NT is selected. And by using ISDN phone adapters (coming from the router package), the user can connect several phones to Vigor2820VS for communication. Refer to the following figure for reference.

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Vigor 2820 Series Quick Start Guide

Yet, if the user configures ISDN / Phone S0 as TE Mode in VoIP>> Phone Settings, the green LED will light on to indicate ISDN-TE is selected. Then, the port is specified for ISDN line only. Refer to the following figure for reference.

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Vigor 2820 Series Quick Start Guide

22..33 PPrriinntteerr IInnssttaallllaattiioonn

You can install a printer onto the router for sharing printing. All the PCs connected this router can print documents via the router. The example provided here is made based on Windows XP/2000. For Windows 98/SE, please visit www.draytek.com.

Before using it, please follow the steps below to configure settings for connected computers (or wireless clients).

1. Connect the printer with the router through USB/parallel port.

2. Open Start->Settings-> Printer and Faxes.

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Vigor 2820 Series Quick Start Guide

3. Open File->Add a New Computer. A welcome dialog will appear. Please click

Next.

4. Click Local printer attached to this computer and click Next.

5. In this dialog, choose Create a new port Type of port and use the drop down list to

select Standard TCP/IP Port. Click Next.

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Vigor 2820 Series Quick Start Guide

6. In the following dialog, type 192.168.1.1 (router’s LAN IP) in the field of Printer

Name or IP Address and type IP_192.168.1.1 as the port name. Then, click Next.

7. Click Standard and choose Generic Network Card.

8. Then, in the following dialog, click Finish.

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Vigor 2820 Series Quick Start Guide

9. Now, your system will ask you to choose right name of the printer that you installed

onto the router. Such step can make correct driver loaded onto your PC. When you finish the selection, click Next.

10. For the final stage, you need to go back to Control Panel-> Printers and edit the

property of the new printer you have added.

11. Select "LPR" on Protocol, type p1 (number 1) as Queue Name. Then click OK.

Next please refer to the red rectangle for choosing the correct protocol and UPR name.

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Vigor 2820 Series Quick Start Guide

The printer can be used for printing now. Most of the printers with different manufacturers are compatible with vigor router.

Note 1: Some printers with the fax/scanning or other additional functions are not supported. If you do not know whether your printer is supported or not, please visit www.draytek.com to find out the printer list. Open Support >FAQ; find out the link of Printer Server and click it; then click the What types of printers are

compatible with Vigor router? link.

Note 2: Vigor router supports printing request from computers via LAN ports but not

WAN port.

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Vigor 2820 Series Quick Start Guide

33.. CCoonnffiigguurriinngg WWeebb PPaaggeess

To access Internet, please finish basic configuration after completing the hardware installation.

33..11 BBaassiicc CCoonnffiigguurraattiioonn

The Quick Start Wizard is designed for you to easily set up your router for Internet access. You can directly access the Quick Start Wizard via Web Configurator.

1. Make sure your PC connects to the router correctly.

Notice: You may either simply set up your computer to get IP dynamically from the router or set up the IP address of the computer to be the same subnet as the default IP address of Vigor router 192.168.1.1. For the detailed information, please refer to the later section - Trouble Shooting of the guide.

2. Open a web browser on your PC and type http://192.168.1.1. A pop-up window will

open to ask for username and password. Please type “admin” as the username and leave blank for the password on the window. Next click OK for next screen.

Notice:

If you fail to access to the web configuration, please go to “Trouble

Shooting” for detecting and solving your problem.

3. Now, the Main Screen will pop up. Click Quick Start Wizard.

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Vigor 2820 Series Quick Start Guide

Note: The home page will change slightly in accordance with the router you have.

4. Enter the login password on the field of New Password and retype it on the field of

Retype New Password. Then click Next to continue.

5. On the next page as shown below, please select the WAN interface (WAN 1 or

WAN2) that you use. If DSL interface is used, please choose WAN1; if WAN2 interface is used, please choose WAN2. Choose Auto negotiation as the physical type for your router. Then click Next for next step.

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Vigor 2820 Series Quick Start Guide

6. On the next page as shown below, please select the appropriate Internet access type

according to the information from your ISP. For example, you should select PPPoE mode if the ISP provides you PPPoE interface. Then click Next for next step.

PPPoE/PPPoA: if you click PPPoE or PPPoA as the protocol, please manually enter the Username/Password provided by your ISP. Then click Next.

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Vigor 2820 Series Quick Start Guide

1483 Bridged IP /1483 Routed IP: if you choose 1483 Bridged IP / 1483 Routed IP as the protocol, you will get the following page. Please type in the IP address information originally provided by your ISP. Then click Next for next step.

7. Now you can see the following screen. It indicates that the setup is complete.

Different types of connection modes will have different summary. Click Finish and then restart the router. Afterward, you will enjoy surfing on the Internet.

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Vigor 2820 Series Quick Start Guide

33..22 WWiirreelleessss CCoonnffiigguurraattiioon



For the user of Vigor2820/2820V/2820VS, please skip this section.

For operating Vigor2820n/Vn/VSn well, it is necessary for you to set the wireless LAN settings for using wireless function. Please read the following section carefully for configuring the settings for this router.

(The default value of Frequency Domain was set by factory depends on the reselling region.)

33..22..11 BBaassiicc WWiirreelleessss LLAANN CCoonncceepptt

In an Infrastructure Mode of wireless network, Vigor wireless router plays a role as an Access Point (AP) connecting to lots of wireless clients or Stations (STA). All the STAs (clients) will share the same Internet connection with other wired hosts via Vigor wireless router.

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Vigor 2820 Series Quick Start Guide

33..22..22 GGeenneerraall SSeettuupp

1. On the Wireless LAN group, select General Setup. The following page will be

shown as below.

2. Check Enable Wireless LAN to enable the wireless function.

3. At present, the router can connect to 11b+11g, 11g Only, 11b Only, 11n Only and

Mixed (11b+11g+11n) stations simultaneously. Simply choose Mix (11b+11g+11n) mode.

4. Type in the name of the SSID. The default name for SSID is default. We suggest

you change it to a particular name for your necessity.

SSID (service set identifier)

It is used to name the wireless LAN for this router, and it must have the same content in client PC/notebook wireless card(s). SSID can be any text numbers or various special characters.

5. The default channel is 6. You can change it to an appropriate one if the selected

channel is under serious interference.

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Vigor 2820 Series Quick Start Guide

33..22..33 SSeeccuurriittyy SSeettttiinnggss

1. On the Wireless LAN group, select Security Settings.

2. Select an appropriate encryption mode to improve the security and privacy of your

wireless data packets.

Disable

Turn off the encryption mechanism. For the security of your router, please select any one of the encryption mode here.

WEP

Accepts only WEP clients and the encryption key should be entered in WEP Key.

WEP/802.1x Only

Accepts only WEP clients and the encryption key is obtained dynamically from RADIUS server with 802.1X protocol.

WPA/802.1x Only

Accepts only WPA clients and the encryption key is obtained dynamically from RADIUS server with 802.1X

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Vigor 2820 Series Quick Start Guide

protocol.

WPA2/802.1x Only

Accepts only WPA2 clients and the encryption key is obtained dynamically from RADIUS server with 802.1X protocol.

Mixed (WPA+WPA2/802.1 x only)

Accepts WPA and WPA2 clients simultaneously and the encryption key is obtained dynamically from RADIUS server with 802.1X protocol.

WPA/PSK

Accepts only WPA clients and the encryption key should be entered in PSK.

WPA2/PSK

Accepts only WPA2 clients and the encryption key should be entered in PSK.

Mixed (WPA+ WPA2)/PSK

Accepts WPA and WPA2 clients simultaneously and the encryption key should be entered in PSK.

Note: You should also set RADIUS Server simultaneously if WEP/802.1x Only, WPA/802.1x Only, WPA2/802.1x Only or Mixed (WPA+WPA2/802.1x only) is

selected.

3. For WPA encryption, type in 8~63 ASCII characters or 64 Hexadecimal digits

leading by 0x, for example "0123456789ABCD...." or "0x321253abcde....." on the

field of Pre-Shared Key (PSK). WPA encrypts each frame transmitted from the radio using the Pre-Shared Key (PSK) which entered from this panel.

4. As to WEP encryption, select 64-bit or 128-bit as the encryption mode. For 64bits

WEP key, type in 5 ASCII characters or 10 hexadecimal digitals leading by 0x, for example, ABCDE or 0x4142434445. And for 128bits WEP key, type in 13 ASCII characters or 26 hexadecimal digits leading by 0x, for example, ABCDEFGHIJKLM or 0x4142434445464748494A4B4C4D. Only one WEP key can be selected and allows user to type in the characters.

5. Click OK to save settings. Be aware that for the communication, all wireless devices must support the same

encryption bit length and share the same key. If WEP mode is selected, only one of four preset keys can be selected at one time.

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Vigor 2820 Series Quick Start Guide

44.. TTrroouubbllee SShhoooottiinngg

This section will guide you to solve abnormal situations if you cannot access into the Internet after installing the router and finishing the web configuration. Please follow sections below to check your basic installation status stage by stage.

¾ Checking if the hardware status is OK or not. ¾ Checking if the network connection settings on your computer are OK or not. ¾ Pinging the router from your computer. ¾ Checking if the ISP settings are OK or not. ¾ Backing to factory default setting if necessary.

If all above stages are done and the router still cannot run normally, it is the time for you to contact your dealer for advanced help.

44..11 CChheecckkiinngg IIff tthhee HHaarrddwwaarree SSttaattuuss IIss OOKK oorr NNoott

Follow the steps below to verify the hardware status.

1. Check the power line and LAN cable connections. Refer to “2.1 Hardware

Installation” for details.

2. Turn on the router. Make sure the ACT LED blink once per second and the

correspondent LAN LED is bright.

3. If not, it means that there is something wrong with the hardware status. Simply back

to “2.1 Hardware Installation” to execute the hardware installation again. And then, try again.

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Vigor 2820 Series Quick Start Guide

44..22 CChheecckkiinngg IIff tthhee NNeettwwoorrkk CCoonnnneeccttiioonn SSeettttiinnggss oonn

YYoouurr

CCoommppuutteerr IIss OOKK oorr NNoott

Sometimes the link failure occurs due to the wrong network connection settings. After trying the above section, if the link is stilled failed, please do the steps listed below to make sure the network connection settings is OK.

FFoorr WWiinnddoowwss



The example is based on Windows XP. As to the examples for other operation systems, please refer to the similar steps or find support notes in www.draytek.com.

1. Go to Control Panel and then double-click on Network Connections.

2. Right-click on Local Area Connection and click on Properties.

3. Select Internet Protocol (TCP/IP) and then click Properties.

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Vigor 2820 Series Quick Start Guide

4. Select Obtain an IP address automatically and Obtain DNS server address

automatically.

FFoorr MMaaccOOss

1. Double click on the current used MacOs on the desktop.

2. Open the Application folder and get into Network.

3. On the Network screen, select Using DHCP from the drop down list of Configure

IPv4.

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Vigor 2820 Series Quick Start Guide

44..33 PPiinnggiinngg tthhee RRoouutteerr ffrroomm YYoouurr CCoommppuutteerr

The default gateway IP address of the router is 192.168.1.1. For some reason, you might need to use “ping” command to check the link status of the router. The most important thing is that the computer will receive a reply from 192.168.1.1. If not, please check the IP address of your computer. We suggest you setting the network connection as get IP automatically. (Please refer to the section 4.2) Please follow the steps below to ping the router correctly.

FFoorr WWiinnddoowwss

1. Open the Command Prompt window (from Start menu> Run).

2. Type command (for Windows 95/98/ME) or cmd (for Windows NT/ 2000/XP). The

DOS command dialog will appear.

3. Type ping 192.168.1.1 and press [Enter]. It the link is OK, the line of “Reply from

192.168.1.1:bytes=32 time<1ms TTL=255” will appear.

4. If the line does not appear, please check the IP address setting of your computer.

FFoorr MMaaccOOss ((TTeerrmmiinnaall))

1. Double click on the current used MacOs on the desktop.

2. Open the Application folder and get into Utilities.

3. Double click Terminal. The Terminal window will appear.

4. Type ping 192.168.1.1 and press [Enter]. It the link is OK, the line of “64 bytes

from 192.168.1.1: icmp_seq=0 ttl=255 time=xxxx ms” will appear.

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Vigor 2820 Series Quick Start Guide

44..44 CChheecckkiinngg IIff tthhee IISSPP SSeettttiinnggss aarree OOKK oorr NNoot

Open WAN >> Internet Access page and then check whether the ISP settings are set correctly. Click WAN1 or WAN2 link to review the settings that you configured previously.

FFoorr PPPPPPooEE UUsseerrss

1. Check if the Enable option is selected.

2. Check if Username and Password are entered with correct values that you got from

your ISP.

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Vigor 2820 Series Quick Start Guide

FFoorr SSttaattiicc//DDyynnaammiicc IIPP UUsseerrss

1. Check if the Enable option is selected.

2. Check if IP address, Subnet Mask and Gateway are entered with correct values

that you got from your ISP.

FFoorr MMPPooAA UUsseerrss

1. Check if the Enable option is selected.

2. Check if DSL Modem Settings is set appropriately.

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Vigor 2820 Series Quick Start Guide

3. Check if IP Address, Subnet Mask and Gateway are set correctly (must identify

with the values from your ISP) if you choose Specify an IP address.

FFoorr PPPPTTPP UUsseerrss

1. Check if the Enable option for PPTP Link is selected.

2. Check if PPTP Server, Username, Password and WAN IP address are set

correctly (must identify with the values from your ISP).

44..55 BBaacckkiinngg ttoo FFaaccttoorryy DDeeffaauulltt SSeettttiinngg IIff NNeecceessssaarry

Sometimes, a wrong connection can be improved by returning to the default settings. Try to reset the router by software or hardware.

Warning: After pressing factory default setting, you will loose all settings you did before. Make sure you have recorded all useful settings before you pressing. The password of factory default is null.

SSooffttwwaarree RReesseett

You can reset the router to factory default via Web page. Go to System Maintenance and choose Reboot System on the web page. The following

screen will appear. Choose Using factory default configuration and click OK. After few seconds, the router will return all the settings to the factory settings.

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Vigor 2820 Series Quick Start Guide

HHaarrddwwaarree RReesseett

While the router is running (ACT LED blinking), press the Factory Reset button and hold for more than 5 seconds. When you see the ACT LED blinks rapidly, please release the button. Then, the router will restart with the default configuration.

After restore the factory default setting, you can configure the settings for the router again to fit your personal request.

44..66 CCoonnttaaccttiinngg YYoouurr DDeeaalleerr

If the router still cannot work correctly after trying many efforts, please contact your dealer for further help right away. For any questions, please feel free to send e-mail to support@draytek.com.