Page 1
®
VM2860/VM2862
Commercial Video Modulator
(For use in NTSC systems)
Instruction Manual
VM SERIES VIDEO MODULATOR
® is a registered trademark of the R.L. Drake Holdings LLC
© Copyright 2015 R.L. Drake Holdings LLC P/N: 651230900C
Printed in China.
Rev: 20150206
1002470A/1002471A
Page 2
2 Cautions Statements
WARNING: TO PREVENT FIRE OR
ELECTRICAL SHOCK, DO NOT
EXPOSE TO RAIN OR MOISTURE
with care. Quick stops, excessive force and uneven
surfaces may cause the product and cart combination
to overturn.
The lightning flash with arrow head symbol, within an
equilateral triangle, is intended to alert the user to the
presence of uninsulated "dangerous voltage" within
the product's enclosure that may be of sufficient
magnitude to constitute a risk of electric shock to
persons.
The exclamation point within an equilateral triangle is
intended to alert the user to the presence of important
operating and maintenance (servicing) instructions in
the literature accompanying the product.
WARNING: TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS PRODUCT TO
RAIN OR MOISTURE.
A product and cart combination should be moved
DO NOT OPEN THE CABINET, REF
ER SERVICING TO QUALIFIED PERSONNEL ONLY.
CAUTION: TO PREVENT ELECTRIC SHOCK, DO NOT USE THIS (POLARIZED) PLUG WITH AN EXTENSION
CORD RECEPTACLE OR OTHER OUTLET UNLESS THE BLADES CAN BE FULLY INSERTED TO
PREVENT BLADE EXPOSURE.
ATTENTION: POUR PREVENIR LES CHOCS ELECTRIQUES, NE PAS UTILISER CETTE FICHE POLARISEE
AVEC UN PROLONGATEUR, UNE PRISE DE COURANT OU UNE AUTRE SORTIE DE COURANT,
SAUF SI LES LAMES PEUVENT ETRE INSEREES A FOND SANS EN LAISSER AUCUNE PARTIE A
DECOUVERT.
Important Safety Instructions:
1. Read Instructions: All the safety and operating instructions should be read before the product is operated.
2. Retain Instructions: The safety and operating instructions should be retained for future reference.
3. Heed Warnings: All warnings on the product and in the operating instructions should be adhered to.
4. Follow Instructions: All operating and use instructions should be followed.
5. Cleaning: Unplug this product from the wall outlet before cleaning. Do not use liquid cleaner
6. Attachments: Do not use attachments that are not recommended by the product manufacturer as they may cause hazards.
7. Water and Moisture: Do not use this product near water—for example, near a bathtub, wash bowl, kitchen sink or laundry tub; in a wet basement;
or near a swimming pool; and the like.
8. Accessories: Do not place this product on an unstable cart, stand, tripod, bracket, or table. The product may fall, causing serious injury to a child
or adult, and serious damage to the product. Use only with a cart, stand, tripod, bracket, or table recommended by the manufact
the product. Any mountin
manufacturer.
9. A product and cart combination should be moved with care. Quick stops, excessive force, and uneven surfaces may cause the product and cart
combination to overturn.
10. Ventilation: Slots and openings in the cabinet are provided for ventilation and to ensure reliable operation of the product and to protect it from
overheating, and these openings must not be blocked or covered. The openings should never be blocked by placing the product on a be
or similar surface. This product should not be placed in a built-in installation such as bookcase or rack unless proper ventilation is provided or the
manufacturer's instructions have been adhered to.
11. Power Sources: This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type
of power supplied to your home, consult your product dealer or local power company. For products intended to operate from battery power, or other
sources, refer to the operatin
12. Grounding or Polarization: This product may be equipped with a polarized alternating-current line plug (a plug having one blade wider than the
other). This plug will fit into the power outlet only one way. This is a safety feature. If you are unable to insert the plug fully into the outlet, try reversing
the plug. If the plug should still fail to fit, contact your electrician to replace your obsolete outlet. Do not defeat the saf
plug. Alternate Warnings – If this product is equipped with a three-wire grounding- type plug, a plug having a third (grounding) pin, the plug will only fit
into a grounding-type power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact your electrician to replace your
obsolete outlet. Do not defeat the safety purpose of the grounding-type plug.
g of the product should follow the manufacturer's instructions, and should use a mounting accessory recommended by the
g instructions.
s or aerosol cleansers. Use a damp cloth for cleaning.
d, sofa, rug,
ety purpose of the polarized
Page 3
Cautions Statements continued
13.
Outdoor Antenna Grounding: If an outside antenna or cable system is connected to the product, be sure the antenna or cable system is
grounded so as to provide some protection against voltage surges and built-up static charges. Article 810 of the National Electrical Code,
ANSI/NFPA 70, provides information with regard to proper grounding of the mast and supporting structure, grounding of the lead-in wire to an
antenna discharge unit, size of grounding conductors, location of antenna-discharge unit, connection to grounding electrodes, and requirements for
the grounding electrode.
14. Power-Cord Protection: Power-supply cords should be routed so that they are not likely to be walked on or pinched by items placed upon or against
them, paying particular attention to cords at plugs, convenience receptacles, and the point where they exit from the product.
15. Lightning: For added protection for this product during a lightning storm, or when it is left unattended and unused for long periods of time, unplug it
from the wall outlet and disconnect the antenna or cable system. This will prevent damage to the product due to lightning and power-line surges.
16. Power Lines: An outside antenna system should not be located in the vicinity of overhead power lines, other electric light or power circuits, where it
can fall into such power lines or circuits. When installing an outside antenna system, extreme care should be taken to keep from touching such power
lines or circuits as contact with them may be fatal.
17. Overloading: Do not overload wall outlets, extension cords, or integral convenience receptacles as this can result in a risk of fire or electric shock.
18. Object and Liquid Entry: Never push objects of any kind into this product through openings as they may touch dangerous voltage points or short-out
parts that could result in a fire or electric shock. Never spill liquid of any kind on the product.
19. Servicing: Do not attempt to service this product yourself as opening or removing covers may expose you to dangerous voltage or other hazards.
Refer all servicing to qualified service personne
20. Damage Requiring Service: Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions:
a) When the power-supply cord or plug is damaged,
b) If liquid has been spilled, or objects have fallen into the product,
c) If the product has been exposed to rain or water,
d) If the product does not operate normally by following the operating instructions.
Adjust only those controls that are covered by the operating instructions as an improper adjustment of other controls may result in damage and will
often require extensive work by a qualified technician to restore the product to its normal operation, e. If the product has been dropped or damaged
in any way, and f. When the product exhibits a distinct change in performance—this indicates a need for service.
21. Replacement Parts: When replacement parts are required, be sure the service technician has used replacement parts specified by the manufacturer
or have the same characteristics as the original part. Unauthorized substitutes may result in fire, electric shock or other hazards.
22. Safety Check: Upon completion of any service or repairs to this product, ask the service technician to perform safety checks to determine that the
product is in proper operating condition.
23. Wall or Ceiling Mounting: The product should be mounted to a wall or ceiling only as recommended by the manufacturer.
24. Heat: The product should be situated away from heat sources such as radiators, heat registers, stoves, or other products (including amplifiers) that
produce heat.
l.
3
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4 T
able of Contents / Description / Specifications
TABLE OF CONTENTS
2 Caution Statements
2 Important Safety Instructions
4 Table of Contents / Description / Specifications
5 Front/Rear Panel Controls and Indicators
6 Operation
7 Adjustments
8
Channel Assignments
10
Service / If You Need To Call For Help
11
Warranty
VM SERIES VIDEO MODULATOR
DESCRIPTION
The R.L Drake VM2860 and VM2862 Video Modulators are high
quality, vestigial sideband units with synthesized visual and aural
carriers. They are designed to accept NTSC video and audio
baseband signals from a satellite receiver or similar equipment.
Front panel video and audio level controls with accompanying
modulation indicators permit easy setup of the proper modulation
levels. The A/V ratio and RF output level controls are also provided
on the front panel. A rear panel EAS alternate IF input is also
provided. The VM2860 model is for applications with mono audio
and the VM2862 model provides BTSC stereo encoded audio.
Synthesized operation provides complete frequency agility, allowing
front panel selection of any standard CATV channel from 2 to 135
(54 to 862 MHz band). FCC required offsets for aeronautical
channels are automatically provided for each channel that requires
an offset. For special applications, IRC or HRC CATV frequencies
or off-air broadcast frequencies can be selected from the front panel.
A high quality IF SAW filter with FCC predistortion eliminates
adjacent channel interference and provides optimum delay
characteristics.
SPECIFICATIONS - VM2860 / VM2862
VIDEO INPUT
Connector: “F” Female
Impedance: 75 ohms
Video Input Level: 0.7 volt Peak-to-Peak
Signal-to-Noise Ratio: 58 dB
Differential Gain: 2.0%
Differental Phase: 1.0 degree
Over-modulation Indicator: 87 to 92%
Channel Modes: CATV (STD,IRC,HRC) UHF, VHF
Power Level Range: +50 to +60 dBmV
Video Flatness: fv-0.5 to fv+4.2 MHz : 1.5 dB p/v
Carrier-to-Noise: -63 dB
Broadband Noise: -77 dBc
Spurious Outputs: -63 dBc
Aural/Visual Carrier Ratio: -15 ± 5 dB
Return Loss: 18 dB
L/C Delay: Per FCC Requirements
RF OUTPUT
Connector: “F” Female
Impedance: 75 ohms
Return Loss: 12 dB
GENERAL
AC Power:
Temperature Range:
Fuse: Fuse: 0.4A Type T 250 V
Size: 19.0 x 14.25 x 1.75 in
Weight:
117 VAC ± 10%, 60 Hz,
29 Watts max
32° to 122° F
7 lbs.
A manual or auto-switching alternate IF input, labeled EAS input,
is provided for connection of an Emergency Alert System 44 MHz
IF signal. When the EAS IF signal appears at the EAS input, the
main video and audio modulated IF is replaced by the EAS input
signal.
The EAS/Alternate IF feature allows a choice between manual
and automatic selection of the EAS/ALT IF input signal. This
is done through a 3 position terminal strip on the rear of the unit.
In the manual mode the EAS/ALT IF feature is activated by a contact
closure switch, which completes a ground connection. In the
automatic mode, two positions on the terminal strip are jumpered
together enabling an automatic detection circuit in the unit. When an
EAS/ALT IF signal is routed to the EAS/ALT port the unit automatically
switches to that alternate signal.
MONO AUDIO (VM2860)
Input Impedance: Greater than 10k ohms, unbalanced.
Frequency Range: 50 Hz to 15 kHz
Frequency Response: ± 0.5 dB
Total Harmonic Distortion: 1% @ 25 kHz deviation
Signal-to-Noise Ratio: 59 dB
Over-modulation Threshold: 25 ± 2 kHz peak deviation
STEREO AUDIO
Input Impedance: Greater than 10k ohms unblanced
Input sensitivity: 0.7 volt Peak-to-Peak
Frequency Response: ± 0.75 dB
Separation: 20 dB
Harmonic Distortion: Less than 1%
Input/Output Connector: “F” Female
Composite IF Output:
Input/Output Impedance: 75 ohms
Input/Output Return Loss: 16/15 dB
Connector: RCA
Input Level: 0.5 to 4.0 volt Peak-to-Peak
(VM2862 only)
Connector: RCA
IF
Aural Frequency: 41.25 MHz
Visual Frequency: 45.75 MHz
Aural: +20 dBmV
Visual: +35 dBmV
EAS/Alternative IF:
Connector: “F” Female
Input Level: +35 dBmV @ 45.75 MHz
Switch Isolation: Greater than 60 dB
Page 5
Opera Controls
All opera
controls and indicators for the modulator are located on, or are accessible from the front panel.
[11]
[1]
[6] [5] [4] [3] [2]
[7] [8]
[1] EAS/ALT INDICATOR: Lights Red when EAS/ALT is ac ve.
[2] VIDEO OVERMODULATION LED: Lights when modula
[3] VIDEO MODULATION LEVEL: Adjusts percentage of modula
is above 87.5%.
.
[4] AURAL-TO-VISUAL CARRIER RATIO: Controls amplitude of aural RF carrier rela
[5] AUDIO MODULATION LEVEL: Adjusts aural carrier modula
[6] AUDIO OVERMODULATION LED: Lights when peak devia
[7] DISPLAY MODE BUTTON: Used to scroll through channel configura
.
of aural carrier is over 25 kHz.
output level and modes.
[8] CHANNEL, CHANNEL CONFIGURATION/OUTPUT LEVEL DISPLAY
[9] UP/DOWN BUTTONS:
Used to scroll through the channel, channel configuration and output level modes.
[10] ENTER BUTTON:
[11] STEREO INDICATOR:
Green LED lights when equipped with stereo (VM2862).
[10]
VM SERIES VIDEO MODULATOR
[9]
Figure 1 - Front Panel
ve to visual RF carrier.
5 Front and Rear Panel Controls and Indicators
Note: All c to the unit are made at the rear panel.
[5]
[3]
[4]
[8]
[1]
[2]
[1] RF OUTPUT: + 60 dBmV
[2] IF INPUT: +35 dBmV IF Input
[3] EAS/ALT IF INPUT: Emergency Alert or Alternate IF Input
[4] IF OUT: +35 dBmV IF Output (See note #8 below)
[5] EAS/ALT IF TERMINAL:
EAS/ ALT IF mode selection (see page 7)
[6] AUDIO INPUT: Audio input (standard)
[7] VIDEO INPUT: 1 Volt PP video input
[8] IF LOOP CABLE: The IF loop cable (supplied) must be installed to provide RF con
not have an RF output without the IF loop installed.
[6]
Figure 2 - Rear Panel (VM2860 Shown)
ty. The modulator will
[7]
Page 6
Operation6
Opera n
Display Mode
This bu
The res
Channel
The output channel is selected by pressing the UP or DN bu on when in the channel display mode.
The LED display will blink indica
The actual channel is not changed un
If the ENTER bu
Pressing and holding the UP or DN bu
All internal a
on scrolls through the selec of Channel, Channel Configura Output Level mode in this order.
g state (default) of the modulator’s display mode is the channel number.
g a transi state.
the ENTER bu on is pressed.
on is not pressed, the display will return to res g state a er 30 seconds.
on will allow for faster scrolling of channel.
enuators are temporarily set for maximum a enua during channel change (output is muted).
Channel Configura
The Channel Configura is changed by pressing the UP or DN bu on when in the Channel Configura display mode.
The LED display will blink indica
The channel configura
If the ENTER bu
If the mode is to be changed and it is not a valid mode for the exis
mode will be selected, and the channel will default to channel-2.
The available Channel Configura
C = Standard (default from factory)
I = IRC
H = HRC
U = Broadcast VHF/UHF
Error
The Display will show a flashing "EE1" if the PLL1 is not locked.
The Display will show a flashing "EE2" if the PLL2 is not locked.
The Display will show a flashing "EE3" if both PLL1 and PLL2 are not locked.
All internal a
Please contact our Service Department should any of these errors condi
on is not pressed, the display will return to res g state a er 30 seconds.
enuators are automa cally set for maximum a enua in any of the above condi (output is muted).
is not changed un the ENTER bu on is pressed.
g a transi state.
g channel, when the ENTER bu on is pressed, the new
are as follows:
occur.
Page 7
Adjustments
7
Adjustments
VIDEO LEVEL: With the intended signal source connected and a representa ve video program present turn the Video
Level Adjust control clockwise un
Alterna
level that does NOT cause the highlights (white por
vely, while watching the picture on a good TV monitor, adjust the control to the highest (clockwise)
the Video Overmodula light just flashes, then back off slightly.
of the picture) to become “washed out”.
AUDIO LEVEL: Turn the Audio Level Adjust control clockwise un
the loudest peaks of the audio program material.
OUTPUT LEVEL: The Output Level is adjusted by pressing the UP or DN bu
The LED display will blink indica
bu
on is pressed. If the ENTER bu on is not pressed, the display will return to its res g state a er 30
seconds. Pressing and holding the UP or DN bu
0.2 dB steps. Output level accuracy is typically +/- 1 dB of display, +/- 2 dB worst case.
A/V CARRIER RATIO: To adjust the aural-to-visual carrier ra
and adjust the Aural Carrier control to obtain the desired aural carrier level. Recommended ra
-15 dB.
EAS/ALT IF:
AUTOMATIC: Connect a jumper to the terminal strip auto posi
a +38 dBmV EAS IF signal is detected.
MANUAL: EAS is ac
ve with a ground connec on the manual posi of the terminal strip.
g a transi on state. The output level is not changed un the ENTER
the Audio Overmodula light just flashes slightly on
on will allow for faster scrolling. The Level increments in
o, tune the RF indicator device to the aural carrier frequency
on when in the Output Level display mode.
is
EAS will switch on when
Page 8
8
Channel Assignments
Output Channel
Switch Setting
EIA CH# STD IRC HRC
02 55.2500 55.2625 54
03 61.2500 61.2625 60
04 67.2500 67.2625 66
01 NA 73.2625 72
05 77.2500 79.2625 78
06 83.2500 85.2625 84
95 91.2500 91.2625 90
96 97.2500 97.2625 96
97 103.2500 103.2625 102
98 109.2750 109.2750 Cannot lock to comb
99 115.2750 115.2750 ref: refer to FCC regs
14 121.2625 121.2625 120
15 127.2625 127.2625 126
16 133.2625 133.2625 132
17 139.2500 139.2625 138
18 145.2500 145.2625 144
19 151.2500 151.2625 150
20 157.2500 157.2625 156
21 163.2500 163.2625 162
22 169.2500 169.2625 168
07 175.2500 175.2625 174
08 181.2500 181.2625 180
09 187.2500 187.2625 186
10 193.2500 193.2625 192
11 199.2500 199.2625 198
12 205.2500 205.2625 204
13 211.2500 211.2625 210
23 217.2500 217.2625 216
24 223.2500 223.2625 222
25 229.2625 229.2625 228
26 235.2625 235.2625 234
27 241.2625
28 247.2625 247.2625 246
29 253.2625 253.2625 252
30 259.2625 259.2625 258
31 265.2625 265.2625 264
32 271.2625 271.2625 270
33 277.2625 277.2625 276
34 283.2625 283.2625 282
35 289.2625 289.2625 288
36 295.2625 295.2625 294
37 301.2625 301.2625 300
38 307.2625 307.2625 306
39 313.2625 313.2625 312
40 319.2625 319.2625 318
41 325.2625 325.2625 324
42 331.2750 331.2750 330
43 337.2625 337.2625 336
44 343.2625 343.2625 342
45 349.2625 349.2625 348
46 355.2625 355.2625 354
47 361.2625 361.2625 360
48 367.2625 367.2625 366
49 373.2625 373.2625 372
50 379.2625 379.2625 378
51 385.2625 385.2625 384
52 391.2625 391.2625 390
53 397.2625 397.2625 396
54 403.2500 403.2625 402
55 409.2500 409.2625 408
56 415.2500 415.2625 414
57 421.2500 421.2625 420
58 427.2500 427.2625 426
59 433.2500 433.2625 432
60 439.2500 439.2625 438
61 445.2500 445.2625 444
62 451.2500 451.2625 450
63 457.2500 457.2625 456
Visual Carrier Frequency
(MHz)
241.2625 240
TABLE 1: CATV
Output Channel
Switch Setting
EIA CH# STD IRC HRC
64 463.2500 463.2625 462
65 469.2500 469.2625 468
66 475.2500 475.2625 474
67 481.2500 481.2625 480
68 487.2500 487.2625 486
69 493.2500 493.2625 492
70 499.2500 499.2625 498
71 505.2500 505.2625 504
72 511.2500 511.2625 510
73 517.2500 517.2625 516
74 523.2500 523.2625 522
75 529.2500 529.2625 528
76 535.2500 535.2625 534
77 541.2500 541.2625 540
78 547.2500 547.2625 546
79 553.2500 553.2625 552
80 559.2500 559.2625 558
81 565.2500 565.2625 564
82 571.2500 571.2625 570
83 577.2500 577.2625 576
84 583.2500 583.2625 582
85 589.2500 589.2625 588
86 595.2500 595.2625 594
87 601.2500 601.2625 600
88 607.2500 607.2625 606
89 613.2500 613.2625 612
90 619.2500 619.2625 618
91 625.2500 625.2625 624
92 631.2500 631.2625 630
93 637.2500 637.2625 636
94 643.2500 643.2625 642
100 649.2500
101 655.2500 655.2625 654
102 661.2500 661.2625 660
103 667.2500 667.2625 666
104 673.2500 673.2625 672
105 679.2500 679.2625 678
106 685.2500 685.2625 684
107 691.2500 691.2625 690
108 697.2500 697.2625 696
109 703.2500 703.2625 702
110 709.2500 709.2625 708
111 715.2500 715.2625 714
112 721.2500 721.2625 720
113 727.2500 727.2625 726
114 733.2500 733.2625 732
115 739.2500 739.2625 738
116 745.2500 745.2625 744
117 751.2500 751.2625 750
118 757.2500 757.2625 756
119 763.2500 763.2625 762
120 769.2500 769.2625 768
121 775.2500 775.2625 774
122 781.2500 781.2625 780
123 787.2500 787.2625 786
124 793.2500 793.2625 792
125 799.2500 799.2625 798
126 805.2500 805.2625 804
127 811.2500 811.2625 810
128 817.2500 817.2625 816
129 823.2500 823.2625 822
130 829.2500 829.2625 828
131 835.2500 835.2625 834
132 841.2500 841.2625 840
133 847.2500 847.2625 846
134 853.2500 853.2625 852
135 859.2500 859.2625 858
Visual Carrier Frequency
(MHz)
649.2625 648
Page 9
Channel Assignments, continued
TABLE 2: BROADCAST TV
9
VHF BROADCAST CHANNELS
Channel Number
2 55.25
3 61.25
4 67.25
5 77.25
6 83.25
7 175.25
8 181.25
9 187.25
10 193.25
11 199.25
12 205.25
13 211.25
Visual Carrier
Frequency (MHz)
UHF BROADCAST CHANNELS
Channel Number
14 471.25
15 477.25
16 483.25
17 489.25
18 495.25
19 501.25
20 507.25
21 513.25
22 519.25
23 525.25
24 531.25
25 537.25
26 543.25
27 549.25
28 555.25
29 561.25
30 567.25
31 573.25
32 579.25
33 585.25
34 591.25
35 597.25
36 603.25
37 609.25
38 615.25
39 621.25
40 627.25
41 633.25
42 639.25
43 645.25
44 651.25
45 657.25
46 663.25
Visual Carrier
Frequency (MHz)
UHF BROADCAST CHANNELS
Channel Number
47 669.25
48 675.25
49 681.25
50 687.25
51 693.25
52 699.25
53 705.25
54 711.25
55 717.25
56 723.25
57 729.25
58 735.25
59 741.25
60 747.25
61 753.25
62 759.25
63 765.25
64 771.25
65 777.25
66 783.25
67 789.25
68 795.25
69 801.25
70 807.25
71 813.25
72 819.25
73 825.25
74 831.25
75 837.25
76 843.25
77 849.25
78 855.25
Visual Carrier
Frequency (MHz)
Page 10
10
Service / If You Need To Call For Help
SERVICE INFORMATION
You may contact the R.L. DRAKE Service Department for additional information or assistance by calling +1 (937)
746-6990, Monday through Friday, between 8:00 A.M. and 4:00 P.M. Eastern Time, except on holidays.
You may also contact the R.L. DRAKE Service Department by E-mail at the following address: TechSupport@
rldrake.com or by Telefax: +1 (937) 806-1510.
Should you want to return your unit for service, package the unit carefully using the original carton or other
suitable container.
Write your return address clearly on the shipping carton and on an enclosed cover letter describing the service
required, symptoms or problems. Also include your daytime telephone number and a copy of your proof of
purchase.
The unit will be serviced under the terms of the R.L. DRAKE HOLDINGS LLC Limited Warranty and returned to
you.
IF YOU NEED TO CALL FOR HELP
Call our Customer Service/Technical Support line at +1 (937) 746-6990 between 8:00 A.M. and 4:00 P.M. Eastern
Time, weekdays. Please have the unit’s serial number available. We will also need to know the specifics of any
other equipment connected to the unit. When calling, please have the unit up and running, near the phone if
possible.
Our technician(s) will likely ask certain questions to aid in diagnosis of the problem. Also, have a voltmeter handy,
if possible. R.L. DRAKE also provides technical assistance by e-mail: TechSupport@rldrake.com or by Telefax: +1
(937) 806-1510.
Many of the products that are sent to us for repair are in perfect working order when we receive them. For these
units, there is a standard checkout fee that you will be charged. Please perform whatever steps are applicable
from the installation sections of the Owner's Manual before calling or writing—this could save unnecessary phone
charges. Please do not return the unit without contacting R.L. DRAKE first: it is preferred to help troubleshoot the
problem over the phone (or by mail) first, saving you both time and money.
Inside the carton, enclose a note with your name, address, daytime phone number, and a description of the unit’s
problem.
The unit must be sent to the following address:
Service Department
R.L. DRAKE
710 Pleasant Valley Drive
Springboro, Ohio 45066. USA
Be sure to include your street address which will be needed for UPS return. UPS Surface (Brown Label) takes
7-10 days to reach us depending on your location, Blue takes 2-3 days.
Red is an overnight service. Send the unit in a way that it can be traced if we can’t verify receipt of shipment. We
suggest UPS or insured postal shipment.
If the unit is still under the original owner’s warranty, R.L. DRAKE will pay the cost of the return shipment to you.
Our return shipping policy is that we will return it UPS Brown if received Brown or by US Mail, it will be returned
Blue if received Blue or Red—or it will be returned however you prefer if you furnish the return cost for the
method you select.
If the unit is out of warranty, use one of the following methods for return shipment:
1) You designate billing to American Express, VISA, MasterCard or Discover card;
2) You prepay the service charges with a personal check, or
3) You specify some other method of return and payment.
When calling, the technician can estimate the repair charges for you over the phone. This is another good reason
to call before sending a unit in for repair.
Typically, equipment is repaired in five to ten working days after it arrives at R.L. DRAKE if we have all the
facts. If we must call you, it may take longer. R.L. DRAKE is not responsible for damage caused by lightning,
nonpro
fessional alterations, “acts of God”, shipping damage, poor storage/handling, etc. R.L. DRAKE will make
note of any shipping damage upon receipt.
You will need to send proof of purchase to receive warranty service. Typically, a copy of the invoice from an R.L.
DRAKE dealer will suffice. The warranty is for the original owner only and is not transferable.
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Warranty
Warranty
11
Three Year Limited Warranty
R.L. DRAKE HOLDINGS LLC warrants to the original purchaser this product shall be free from defects in material
or workmanship for three (3) years from the date of original purchase.
During the warranty period R.L. DRAKE HOLDINGS LLC or an authorized Drake service facility will provide,
free of charge, both parts and labor necessary to correct defects in material and workmanship. At its option, R.L.
DRAKE HOLDINGS LLC may replace a defective unit.
To obtain such a warranty service, the original purchaser must:
1. Retain invoice or original proof of purchase to establish the start of the warranty period.
Notify R.L. DRAKE HOLDINGS LLC or the nearest authorized service facility, as soon as possible after
2.
discovery of a possible defect, of:
a) the model and serial number,
b) the identity of the seller and the approximate date of purchase; and
A detailed description of the problem, including details on the electrical connection to associated
c)
equipment and the list of such equipment.
Deliver the product to R.L. DRAKE HOLDINGS LLC or the nearest authorized service facility, or ship
3.
the same in its original container or equivalent, fully insured and shipping charges prepaid.
Correct maintenance, repair, and use are important to obtain proper performance from this product. Therefore
carefully read the Instruction Manual. This warranty does not apply to any defect that R.L. DRAKE HOLDINGS
LLC determines is due to:
Improper maintenance or repair, including the installation of parts or accessories that do not conform
1.
to the quality and specifications of the original parts.
2. Misuse, abuse, neglect or improper installation.
3. Accidental or intentional damage.
All implied warranties, if any, including warranties of merchantability and fitness for a particular purpose, terminate
three (3) years from the date of the original purchase.
The foregoing constitutes R.L. DRAKE HOLDINGS LLC'S entire obligation with respect to this product, and the
original purchaser shall have no other remedy and no claim for incidental or consequential damages, losses or
expenses. Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusions
or limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to you.
This warranty gives you specific legal rights and you may also have other rights which vary from state to state.
This warranty shall be construed under the laws of Ohio.
For Service, contact:
R.L. DRAKE HOLDINGS LLC
710 Pleasant Valley Drive
Springboro, Ohio 45066. USA.
Customer Service and Parts Telephone: +1 (937) 746-6990
Telefax: +1 (937) 806-1510
Web Site: http://www.rldrake.com
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R.L. Drake Holdings LLC
710 Pleasant Valley Drive
Springboro, Ohio 45066
Customer Service and Parts Telephone: +1 (937) 746-6990
Telefax: +1 (937) 806-1510
World Wide Web Site: http://www.rldrake.com
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