Drake EEG-QIP User Manual
EEG-QIP & CHIC
Hotel Guide
INSTRUCTION MANUAL
Headend
Guide Data
Source
Drake’s Content
Hotel Information
Carousel
Hotel Guide Data on
a single QAM channel
GigE
QAM
Model Item # Description
RF
RF Combing & Distribution
Fiber/RF
Hybrid
Hotel Location
QAM-RF
QAM
Drake’s Enterprise
Edge Guide with
QAM and IP output
DTA s
EEG-QIP 1002609 Enterprise Edge Guide with QAM and IP Output
CHIC 1002612 Content Hotel Information Carousel
937-746-4556
www.rldrake.com
© 2015 R.L. Drake Holdings, LLC.
Rev: 040915_65123980A
We recommend that you write the following information in the spaces provided below.
Purchase Location Name:
Purchase Location Telephone Number:
EEG-QIP Serial Number:
CHIC Serial Number:
This product incorporates copyright protection technology that is protected by U.S. patents and other
intellectual property rights. Reverse engineering or disassembly is prohibited.
2
937.746.4556 | www.rldrake.com
Table of Contents
CAUTION STATEMENTS ......................................................................................................................................................... 4
IMPORTANT SAFETY INSTRUCTIONS ................................................................................................................................. 4
EEG-QIP & CHIC
SPECIFICATIONS .................................................................................................................................................................... 6
EEG-QIP
INSTALLATION & POWER-UP ................................................................................................................................................ 7
GENERAL DESCRIPTION & FEATURES ............................................................................................................................... 8
FRONT AND REAR PANEL OPERATION .............................................................................................................................. 9
LOGIN SCREEN ...................................................................................................................................................................... 10
STATUS TAB ........................................................................................................................................................................... 10
RF INPUT SCREEN .................................................................................................................................................................11
AUDIO IN SCREEN ..................................................................................................................................................................11
TS CONFIG SCREEN ............................................................................................................................................................. 12
IP SCREEN .............................................................................................................................................................................. 13
QAM SCREEN ......................................................................................................................................................................... 14
OUTPUT SCREEN .................................................................................................................................................................. 15
NETWORK SCREEN .............................................................................................................................................................. 16
TIME SCREEN ......................................................................................................................................................................... 17
EVENT LOG SCREEN ............................................................................................................................................................ 18
ADMIN SCREEN ..................................................................................................................................................................... 19
CHIC
LOGIN SCREEN ...................................................................................................................................................................... 20
STATUS SCREEN ................................................................................................................................................................... 21
GUIDE SOURCE SCREEN ..................................................................................................................................................... 22
EEG-QIP CONFIG ................................................................................................................................................................... 23
EEG-QIP FILES ....................................................................................................................................................................... 23
DSM-CC TARGET ................................................................................................................................................................... 24
TS OUTPUT ............................................................................................................................................................................. 24
SYSTEM LOG SCREEN ......................................................................................................................................................... 25
ADMIN SCREEN ..................................................................................................................................................................... 25
APPENDIX A: UPDATING THE SOFTWARE REMOTELY ................................................................................................... 26
APPENDIX B: EEG-QIP FREQUENTLY ASKED QUESTIONS ............................................................................................ 27
SERVICE .................................................................................................................................................................................. 30
WARRANTY ............................................................................................................................................................................. 31
937.746.4556 | www.rldrake.com
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Caution Statements
DSE 2 PLUS | 2
Instruction Manual
Rev: 20140
Table of Contents
IMPORTANT SAFETY INSTRUCTIONS ...................................................................................................................................................... 2
SPECIFICATIONS ............................................................................................................................................................................................ 4
GENERAL DESCRIPTION .............................................................................................................................................................................. 6
FEATURES ........................................................................................................................................................................................................ 6
INSTALLATION AND MOUNTING .............................................................................................................................................................. 6
REAR PANEL CONNECTIONS ..................................................................................................................................................................... 7
ETHERNET ACCESS ....................................................................................................................................................................................... 8
SETUP AND PROGRAMMING ................................................................................................................................................................... 10
FIRMWARE UPDATE .................................................................................................................................................................................... 15
SERVICE / IF YOU NEED TO CALL FOR HELP ........................................................................................................................................ 18
WARRANTY .............................................................................................................................................................................................................. 19
DSE 2 PLUS | 3
Instruction Manual
product. Any mounting of the product should follow the manufacturer's instructions, and should use a mounting accessory recommended by the
manufacturer.
9.
A product and cart combination should be moved with care. Quick stops, excessive force, and uneven surfaces may cause the product and cart combination
to overturn.
10.
Ventilation: Slots and openings in the cabinet are provided for ventilation and to ensure reliable operation of the product and to protect it from overheating,
and these openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or similar
surface. This product should not be placed in a built-in installation such as bookcase or rack unless proper ventilation is provided or the manufacturer's
instructions have been adhered to.
11.
Power Sources: This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power
supplied to your home, consult your product dealer or local power compan y. For products intended to operate from battery power, or other sources, refer to the
product's operating instructions.
12.
Grounding or Polarization: This product may be equipped with a polarized alternating-current line plug (a plug having one blade wider than the
other). This plug will fit into the power outlet only one way. This is a safety feature. If you are unable to
insert the plug fully into the outlet, tr y re versing
the plug. If the plug should still fail to fit, contact your electrician to replace your obsolete outlet. Do not defeat the safety purpose of the polarized
plug. Alternate Warnings – If this product is equipped with a three-wire grounding- type plug, a plug having a third (grounding) pin, the plug will only fit
into a grounding-type power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact your electrician to replace your
obsolete outlet. Do not defeat the safety purpose of the grounding-type plug.
DSE 2 PLUS | 2
Instruction Manual
Rev: 20140
Table of Contents
IMPORTANT SAFETY INSTRUCTIONS ...................................................................................................................................................... 2
SPECIFICATIONS ............................................................................................................................................................................................ 4
GENERAL DESCRIPTION .............................................................................................................................................................................. 6
FEATURES ........................................................................................................................................................................................................ 6
INSTALLATION AND MOUNTING .............................................................................................................................................................. 6
REAR PANEL CONNECTIONS ..................................................................................................................................................................... 7
ETHERNET ACCESS ....................................................................................................................................................................................... 8
SETUP AND PROGRAMMING ................................................................................................................................................................... 10
FIRMWARE UPDATE .................................................................................................................................................................................... 15
SERVICE / IF YOU NEED TO CALL FOR HELP ........................................................................................................................................ 18
WARRANTY .............................................................................................................................................................................................................. 19
Caution Statements:
WARNING:
TO PREVENT FIRE OR ELECTRICAL
SHOCK, DO NOT EXPOSE TO RAIN
OR MOISTURE.
A product and cart combination should be moved
with care.
Quick stops, excessive forc e and uneven surfaces may
cause the product and cart combination to overturn.
The lightning flash with arrow head symbol, within an
equilateral
triangle, is intended to alert the user to
the presence of uninsulated "dangerous voltage"
within the product's enclosure
that may be of
sufficient magnitude to constitute a risk of electric
shock to persons.
The exclamation point within an equilateral triangle
is intended to alert the user to the presence of
important operating and maintenance (servicing)
instructions in the literature
accompanying the
product.
WARNING: THE SOCKET-OUTLET SHALL BE INSTALLED NEAR THE EQUIPMENT AND SHALL BE EASILY ACCESSIBLE.
WARNING: TO REDUCE THE RISK OF FIRE OR
ELECTRIC SHOCK, DO NOT EXPOSE THIS PRODUCT TO RAIN OR
MOISTURE. DO NOT OPEN THE CABINE T, REFER SERVICING TO QUALIFIED PERSONNEL ONLY.
CAUTION: TO PREVENT ELECTRIC SHOCK, DO NOT USE THIS (POLARIZED) PLUG WITH AN EXTENSION CORD
RECEPTACLE OR OTHER OUTLET UNLESS THE BLADES CAN BE FULLY INSERTED TO PREVENT BLADE
EXPOSURE.
ATTENTION: POUR PREVENIR LES CHOCS ELECTRIQUE S , NE PA S UTILISER CETTE FICHE POLARISEE AVEC UN
PROLONGATEUR, UNE PRISE DE COURANT OU UNE AUTRE SORTIE DE COURANT, SAUF SI LES LAMES
PEUVENT ETRE INSEREES A FOND SANS EN LAISSER AUCUNE PA R TIE A DECOUVER T.
Important Safety Instructions:
1.
Read Instructions: All the safety and operating instructions should be read before the product is operated.
2.
Retain Instructions: The safety and operating instructions should be retained for future reference.
3.
Heed Warnings: All warnings on the product and in the operating instructions should be adhered to.
4.
Follow Instructions: All operating and use instructions should be followed.
5.
Cleaning: Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleansers. Use a damp cloth for cleaning.
6.
Attachments: Do not use attachments that are not recommended by the product manufacturer as they may cause hazards.
7.
Water and Moisture: Do not use this product near water—for example, near a bathtub, wash bowl, kitchen sink or laundry tub; in a wet basement;
or near a swimming pool; and the like.
8.
Accessories: Do not place this product on an unstable cart, stand, tripod, bracket, or table. The product may fall, causing serious injury to a child or
adult, and serious damage to the product. Use only with a cart, stand, tripod, bracket, or table recommended by the manufacturer, or sold with the
Caution Statements:
A product and cart combination should be moved
WARNING:
SHOCK, DO NOT EXPOSE TO RAIN
TO PREVENT FIRE OR ELECTRICAL
OR MOISTURE.
with care.
Quick stops, excessive force and uneven surfaces may
cause the product and cart combination to overturn.
The lightning flash with arrow head symbol, within an
equilateral
the presence of uninsulated "dangerous voltage"
within the product's enclosure
sufficient magnitude to constitute a risk of electric
shock to persons.
The exclamation point within an equilateral triangle
is intended to alert the user to the presence of
important operating and maintenance (servicing)
instructions in the literature
product.
triangle, is intended to alert the user to
accompanying the
that may be of
WARNING: THE SOCKET-OUTLET SHALL BE INSTALLED NEAR THE EQUIPMENT AND SHALL BE EASILY A CCESSIBLE.
WARNING: TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS PRODUCT TO RAIN OR
MOISTURE. DO NOT OPEN THE CABINE T, REFER SERVICING TO QUALIFIED PERSONNEL ONL Y.
CAUTION: TO PREVENT ELECTRIC SHOCK, DO NOT USE THIS (POLARIZED) PLUG WITH AN EXTENSION CORD
RECEPTACLE OR OTHER OUTLET UNLESS THE BLADES CAN BE FULLY INSERTED TO PREVENT BLADE
EXPOSURE.
ATTENTION: POUR PREVENIR LES CHOCS ELECTRIQUE S , N E PA S UTILISER CETTE FICHE POLARISEE AVEC UN
PROLONGATEUR, UNE PRIS
E DE COURANT OU UNE AUTRE SORTIE DE COURANT, SAUF SI LES LAMES
PEUVENT ETRE INSEREES A FOND SANS EN LAISSER AUCUNE PA R TIE A DECOUVER T.
Important Safety Instructions
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937.746.4556 | www.rldrake.com
Safety Instructions continued...
DSE 2 PLUS | 3
Instruction Manual
product. Any mounting of the product should follow the manufacturer's instructions, and should use a mounting accessory recommended by the
manufacturer.
9.
A product and cart combination should be moved with care. Quick stops, excessive force, and uneven surfaces may cause the product and cart combination
to overturn.
10.
Ventilation: Slots and openings in the cabinet are provided for ventilation and to ensure reliable operation of the product and to protect it from overheating,
and these openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or similar
surface. This product should not be placed in a built-in installation such as bookcase or rack unless proper ventilation is provided or the manufacturer's
instructions have been adhered to.
11.
Power Sources: This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power
supplied to your home, consult your product dealer or local power compan y. For products intended to operate from battery power, or other sources, refer to the
product's operating instructions.
12.
Grounding or Polarization: This product may be equipped with a polarized alternating-current line plug (a plug having one blade wider than the
other). This plug will fit into the power outlet only one way. This is a safety feature. If you are unable to
insert the plug fully into the outlet, tr y re versing
the plug. If the plug should still fail to fit, contact your electrician to replace your obsolete outlet. Do not defeat the safety purpose of the polarized
plug. Alternate Warnings – If this product is equipped with a three-wire grounding- type plug, a plug having a third (grounding) pin, the plug will only fit
into a grounding-type power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact your electrician to replace your
obsolete outlet. Do not defeat the safety purpose of the grounding-type plug.
13.
Outdoor Ant enna Grounding: If an outside antenna or cable system is connected to the product, be sure the antenna or cable system is
grounded so as to provide some protection against voltage surges and built-up static charges. Article 810 of the National Electrical Code,
ANSI/NFPA 70, provides information with regard to proper grounding of the mast and supporting structure, grounding of the lead-in wire
to an antenna discharge unit, size of grounding conductors, location of antenna-discharge unit, connection to grounding electrodes, and
requirements for the grounding electrode.
14.
Power-Cord Protection: Power-supply cords should be routed so that they are not likely to be walked on or pinched by items placed upon or against them,
paying particular attention to cords at plugs, convenience receptacles, and the poin
t where they exit from the product.
15.
Lightning: For added protection for this product during a lightning storm, or when it is left unattended and unused for long periods of time, unplug it
from the wall outlet and disconnect the antenna or cable system. This will prevent damage to the product due to lightning and power-line surges.
16.
Power Lines: An outside antenna system should not be located in the vicinity of overhead power lines, other electric light or power circuits, where it
can fall into such power lines or circuits. When installing an outside antenna system, extreme care should be taken to keep from touching such powe r
lines or circuits as contact with them may be fatal.
17.
Overloading: Do not overload wall outlets, extension cords, or integral convenience receptacles as this can result in a risk of fire or electric shock.
18.
Object and Liquid Entry: Never push objects of any kind into this product through openings as they may touch dangerous voltage points or short-out
parts that could result in a fire or electric shock. Never spill liquid of any kind on the product.
19.
Servicing: Do not attempt to service this product yourself as opening or removing covers may expose you to dangerous voltage or other hazards.
Refer all ser
vicing to qualified service personnel.
20.
Damage Requiring Service: Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions:
a) When the power-supply cord or plug is damaged,
b) If liquid has been spilled, or objects have fallen into the product,
c) If the product has been exposed to rain or water,
d) If the product does not operate normally by following the operating instructions.
Adjust only those controls that are cove red by the operating instructions as an improper adjustment of other controls may result in damage and will
often require extensive work by a qualified technician to restore the product to its normal operation, e. If the product has been dropped or damaged
in any way, and f. When the product exhibits a distinct change in performance—this indicates a need for service.
21.
Replacement Parts: When replacement parts are required, be sure the service technician has used replacement parts specified by the manufacturer
or have the same characteristics as the original part. Unauthorized substitutes may result in fire, electric shock or other hazards.
22.
Safety Check: Upon completion of any service or repairs to this product, ask the service technician to perform safety checks to determine that the
product is in proper operating condition.
23.
Wall or Ceiling Mounting: The product should be mounted to a wall or ceiling only as recommended by the manufacturer.
937.746.4556 | www.rldrake.com
5
Specifications
EEG-QIP Item # 1002609
Enterprise Edge Guide with QAM and IP Output
INPUT
QAM: Connector: 1x “F” Female
Standard: ITU-T J.83 - Annex A & B (64 and 256 QAM)
Tuning Range: CATV CH. 2-135
Data Rate: 38.8 Mbps (QAM256); 26.87 Mbps (QAM64)
Auto Detect (ANNEX B)
Bandwidth: 6 MHz
Power Level Range: -15 to +20 dBmV (@QAM256),
-20 to +20 dBmV (@QAM64)
Impedance: 75 Ohm
OUTPUT
QAM: Connector: 1x “F” Female
Modulaon: QAM 16, 32, 64, 128, and 256
Standard: ITU-T J.83 - Annex A & B
DVB Symbol Rate: Variable up to 7MSymbol/Sec (MBaud)
Frequency Range: 54 to 1002 MHz
Tuning Range: CATV Channel Selectable (Ch. 2-158)
RF Level: +40 dBmV
RF Level Adjustment Range: +32 to +42 dBmV
IP (10/100): Connector: 1xRJ45 (Front Panel)
Standard: 10/100Base-T Ethernet
UDP/RTP: Support (User-Selectable)
Address Assignment: 1xIPV4 Address
UDP SPTS
CHIC Software Item # 1002612
Content Hotel Information Carousel
SERVER HARDWARE RECOMMENDATIONS:
Operang System: Red Hat Enterprise Linux
6.2, CentOS 6.2 (32-bit)
Memory (RAM): 4GB
Available Hard Drive Space: 1GB
Ethernet: 10/100/1000 Mbps
OUTPUT:
IP
IP Distribuon Method: Unicast, mulcast
IP Protocol: UDP
IP Stream Desnaon: User-assigned IP/port
Number of EEG-QIP Units Supported: 20
STREAM
Number of transport streams: 1 containing DSM-CC
Output Bitrate: Constant (19.39Mbps),
variable (1Mbps-18Mbps)
Transport Stream ID: User-assigned
Program Number: User-assigned
PMT PID: User-assigned
DSM-CC PID: User-assigned
OUI: User-assigned
MONITORING/CONTROL:
Remote Monitoring/Control: GUI-based menu via Web Browser
VIDEO
OUTPUT VIDEO: 720p (1280x720 @ 60FPS)
VIDEO FORMAT: MPEG2
AUDIO INPUT
AUDIO: Analog Le and Right
Digital
PHYSICAL SPECIFICATIONS
TEMPERATURE RATING: 0 - 50° C Ambient
FORM FACTOR: 19” Rack Mount
DIMENSIONS: Approximately 13”D X 1.75”H X 19”W
WEIGHT: 1.15 lbs
POWER REQUIREMENTS: 12 VAC @ 1.6A
Specicaons, price, and availability are subject to change without noce or obligaon.
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Installation & Power-Up
DSE 2 PLUS | 2
Instruction Manual
Rev: 20140
A product and cart combination should be moved
with care.
Quick stops, excessive force and uneven surfaces may
cause the product and cart combination to overturn.
The lightning flash with arrow head symbol, within an
equilateral
triangle, is intended to alert the user to
the presence of uninsulated "dangerous voltage"
within the product's enclosure
that may be of
sufficient magnitude to constitute a risk of electric
shock to persons.
The exclamation point within an equilateral triangle
is intended to alert the user to the presence of
important operating and maintenance (servicing)
instructions in the literature
accompanying the
DSE 2 PLUS | 2
Instruction Manual
Rev: 20140
A product and cart combination should be moved
with care.
Quick stops, excessive force and uneven surfaces may
cause the product and cart combination to overturn.
The lightning flash with arrow head symbol, within an
equilateral
triangle, is intended to alert the user to
the presence of uninsulated "dangerous voltage"
within the product's enclosure
that may be of
sufficient magnitude to constitute a risk of electric
shock to persons.
The exclamation point within an equilateral triangle
is intended to alert the user to the presence of
important operating and maintenance (servicing)
instructions in the literature
accompanying the
Unpacking
You will find the following items in the box:
• EEG-QIP Unit (QTY = 1)
• Power Adapter (QTY = 1)
Installation
The EEG-QIP is designed to be rack mounted.
For safe and reliable operation, do not place objects within 1 inch of the unit that block airflow.
Power-Up
Plug the Power Adapter into a power plug (120 VAC – 60 HZ). Plug the power pin into the back of the EEG-QIP unit at
the input marked “DC POWER”.
For safe and reliable operation, only use the power adapter supplied with the EEG-QIP.
937.746.4556 | www.rldrake.com
7
General Description & Features
The EEG-QIP (Enterprise Edge Guide with QAM and IP output) along with the CHIC (Content Hotel Information
Carousel) software allows for a content service provider to offer a custom flip-page hotel-guide channel for the hotel’s
unique channel lineup. The CHIC sends the hotel-guide data to the EEG-QIP over a specific QAM channel on the service
provider’s RF network for each hotel property. The EEG-QIP, based on information in the user configuration file, controls
the placement of the guide data information onto a custom MPEG-2 encoded channel that displays the flip-page hotelguide. The custom-channel output is available in both IP and QAM formats.
• Improves hotel TV service experience
• Easy to nd your favorite shows without channel surng
• Allows Hotel branded guide channel
• Eliminates paper channel guides
• Provides less demand on your overall network by decreasing channels surng
• Can be displayed on TVs without set top boxes
• Lower cost of ownership than traditional models
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937.746.4556 | www.rldrake.com
Front and Rear Panel Operation
1 2
4 5 63
FRONT PANEL
1. Ethernet Control: 10/100 Ethernet wired connection for local and remote management
2. IP Reset Button: When pressed for >2 seconds, the IP address of the control port will enable to the default factory IP
address (172.16.70.1, Subnet Mask 255.255.255.0) The login credentials will also be enabled to the default username
Admin and password pass.
Note: The old IP address, login, and password will still be present in the encoder settings.
3. Status LEDs: Provides a status of tasks performed by the EEG-QIP encoder in real-time:
Status: The LED is illuminated when input video is being received from the specified input. If Status LED is Red,
1
then the input QAM is not locked. If the Status LED is flashing Green, then the QAM is locked but no DSM-CC
data has been received for at least 30 minutes. If the Status LED is Solid Green, then the QAM is locked and
EEG-QIP is receiving Guide data.
2
Power: The LED is illuminated when the power is ON.
REAR PANEL
3
QAM Input: QAM input source
4
+12VDC Power Port: Accepts twelve-volt power to the device
5
QAM Output: QAM output
6
Audio/Video In: Left and Right Audio and Digital Video in
937.746.4556 | www.rldrake.com
9
Login Screen
Enter the following case-sensitive factory-default Username and Password, and click on the "Submit" button.
NOTE: When logged in as Admin, the user has permission to read and write. Only one Admin can be logged
in at a time. When logged in as Guest, the user has only read permission. Up to four Guests can be logged in
simultaneously.
Username = Admin (case-sensitive) Password = pass (case-sensitive)
- OR -
Username = Guest (case-sensitive) Password = pass (case-sensitive)
Status Tab
The “Main > Status” screen is a “read only” screen and displays Input, PID and Output information.
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