DPS Telecom NetGuardian-16S User Manual

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NetGuardian-16S

USER MANUAL

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December 8, 2006

D-OC-UM06C.08103

Firmware Version 1.0

Revision History

December 8, 2006

October 2, 2006

November 8, 2005

NetGuardian-16S User Manual (D-OC-UM06C.08103) released. Supports Firmware Version 1.0.

NetGuardian-16S User Manual (D-OC-UM06A.02102) released. Supports Firmware Version 1.0.

NetGuardian-16S User Manual (D-OC-UM05B.08101) released. Supports Firmware Version 1.0.

This document contains proprietary information which is protected by copyright. All rights are reserved. No part of this document may be photocopied without prior written consent of DPS Telecom.

All software and manuals are copyrighted by DPS Telecom. Said software and manuals may not be reproduced, copied, transmitted or used to make a derivative work, by either mechanical, electronic or any other means in whole or in part, without prior written consent from DPS Telecom, except as required by United States copyright laws.

Notice

The material in this manual is for information purposes and is subject to change without notice. DPS Telecom shall not be liable for errors contained herein or consequential damages in connection with the furnishing, performance, or use of this manual.

Contents

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NetGuardian-16S Overview1 1 Shipping List2 2 Optional Accessories3 3 Specifications4 4 Installation5 5

Tools Needed5.1 5 Mounting5.2 5 Power Connection5.3 6 LAN Connection5.4 7 Telco Connection5.5 7 Alarm and Control Relay Connections5.6 8

Alarm and Control Relay Connector Pinout Table5.6.1 8 Discretes 1–24 Connector Pinout Diagram5.6.2 9

Discretes 25–32/Relays 1–8 Connector Pinout Diagram5.6.3 10 Data Ports5.7 11 NetGuardian Expansion Port5.8 11 Craft Ports5.9 12 Jumper Options — Switch Control Relays from Normally Open to Normally Closed5.10 13

Building Status Unit6 14

Standard Mode6.1 14 Standalone Mode6.2 15

Voice Call Out7 15

Voice Call Out Sequence of Operations7.1 16

LCD Display8 17

Alarm and Control Status Messages8.1 17 LCD Command Menu8.2 18

Sound off8.2.1 18

Reboot8.2.2 19

Run Config8.2.3 19

Contrast8.2.4 20

Alarm Speaker9 20 Front Panel LEDs10 21 Back Panel LEDs11 22 Connecting to the NetGuardian via Craft Port12 23 TTY Interface13 24

Menu Shortcut Keys13.1 25 Unit Configuration13.2 25

Ethernet Port Setup13.2.1 25

Edit PPP Port13.2.2 27 Monitoring13.3 28

Monitoring the NetGuardian13.3.1 28

13.3.1.1

13.3.1.2

13.3.1.3

13.3.1.4

13.3.1.5 Viewing Live Target Pings13.3.2 32 Proxy Menu13.3.3 33 Event Logging13.3.4 34 Backing Up NetGuardian Configuration Data via FTP13.3.5 34

13.3.5.1 Debug Input and Filter Options13.3.6 37

Web Browser Interface14 38

Monitoring Base Alarms Monitoring Ping Targets Monitoring and Operating Relays (Controls) Monitoring System Alarms Monitoring Data Port Activity

Reloading NetGuardian Configuration Data

28 29 30 30 31

Logging On to the Web Browser Interface14.1 38 Logging Out of the Web Browser Interface14.2 39 Other Top Frame Links14.3 39 Monitor and Edit Menus14.4 40 Monitor Menu14.5 41

Alarm Summary14.5.1 41 Base Alarms14.5.2 42 Ping Targets14.5.3 42 System Alarms14.5.4 43 Controls14.5.5 44 Event Log14.5.6 45 Port Transmit and Port Receive14.5.7 46

Edit Menu14.6 47

Call List14.6.1 47 Date and Time14.6.2 49 Reboot14.6.3 49 NVRam14.6.4 50

Reference Section15 51

NetGuardian-16S Alarm Map15.1 51 System Alarm Descriptions15.2 52 Voice Call Out Default Dialogs15.3 53

Dialog 1: Default Critical15.3.1 53

Dialog 2: Default Major15.3.2 53 Dialog 3: Default Secure Dial-In15.3.3 54 Dialog 4: Critical GR-47415.3.4 54 Dialog 5: Major GR-47415.3.5 55 Dialog 6: GR-474 Secure Dial-In15.3.6 55 Dialog 7: Critical RUS-FORM-52215.3.7 56 Dialog 8: Major RUS-FORM-52215.3.8 56 Dialog 9: RUS-FORM-522 Secure Dial-In15.3.9 57

NetGuardian-16S Trap OIDs15.4 58 SNMP Granular Trap Packets15.5 59 ASCII Symbol Descriptions15.6 60 Modem Access15.7 61

Technical Support16 62

NetGuardian-16S Overview1

Fig. 1.1.

NetGuardian-16S — Proven Hardware and Software, New and Expanded Capabilities

The NetGuardian-16S is a multifunction, high capacity, NEBS-certified, LAN-based, SNMP/DCPx remote telemetry unit. The NetGuardian-16S is based on the proven hardware and software capabilities of DPS Telecom's popular NetGuardian-16S 832A RTU, but the NetGuardian-16S adds greatly expanded functionality.

The NetGuardian-16S incorporates many functions that previously required several separate units, while occupying only 1 RU on any standard 19" or 23" equipment rack, freeing valuable rack space for revenue-generating equipment.

The NetGuardian-16S features:

· Built-in Web Interface: monitor your alarms from any computer, without an alarm master

· Two separate IP addresses for security: one IP address for private company LAN access, and a second IP

address for public Internet access

· Voice Call Out for reporting alarms via telephone call

· Integrated Building Status Unit for local alarm visibility

32 reversible discrete alarm inputs

Expansion Units)

16 reach-through serial ports

users via Telnet over LAN to telecom switches, servers, radios, PBXs and other equipment

8 programmable NO/NC control relays

Units)

32 ping alarms

· Automatic 24/7 email and pager alarm notification

· Alarm reporting to any SNMP manager or the T/Mon NOC Alarm Monitoring System

· Backup dial-up alarm reporting

· Dual –48 VDC power inputs

· Free lifetime firmware updates, installed via LAN or serial connection

· NEBS Level 3 compliance

NetGuardian-16S: High capacity and versatile capabilities make it a powerhouse RTU

(expandable to 176 alarm points by adding NetGuardian-16S DX

with terminal server functionality for connecting multiple concurrent

(expandable to 32 by adding NetGuardian-16S DX Expansion

Dual IP address security model for safe public access

For enhanced security, the NetGuardian-16S has two separate IP addresses on separate subnets. This allows you to safely connect the NetGuardian-16S to both your private company LAN and the public Internet. Since the public IP address is on a separate subnet, users from the outside cannot connect to your company LAN.

Connect via LAN to telecom switches, servers, radios and more

The NetGuardian-16S's 16 reach-through serial ports provide LAN-based terminal server access to up to 16 serial devices Multiple users can simultaneously connect to the NetGuardian-16S via Telnet over LAN to connect and control telecom switches, servers, radios, multiplexers, PBXs and many other types of remote site equipment.

NEBS-compliant for guaranteed reliability

The NetGuardian-16S is compliant with NEBS Level 3 electrical, environmental and safety standards. NEBS-certified NetGuardian-16S models are available as an option.

Shipping List2

Please make sure all of the following items are included with your NetGuardian-16S. If parts are missing, or if you ever need to order new parts, please refer to the part numbers listed and call DPS Telecom at

1-800-622-3314

NetGuardian-16S NetGuardian-16S User Manual D-PK-NETGD-12001 D-OC-UM06C.08103

NetGuardian-16S Resource CD DB9M-DB9F Download Cable 6 ft. (includes manuals, MIBs, and software) D-PR-045-10-A-04

Two Ethernet Cables 14 ft. Telephone Cable 6 ft. D-PR-923-10A-14 D-PR-045-10A-01

23" Rack Ears 19" Rack Ears

Eight 3/8" Ear Screws Four Standard Rack Screws

Four Metric Rack Screws Two 3/4-Amp GMT Fuse

Two Power Connector Plugs Pads

Optional Accessories3

Extend the capabilities of your NetGuardian-16S with these optional hardware accessories. To order or for more information, call DPS Telecom at

1-800-622-3314

NetGuardian Expansion (NetGuardian DX G4) D-PK-NETDX-12022.00001

The NetGuardian Expansion G4 provides an additional 48 discrete and 8 analog alarm points. Up to three NetGuardian Expansions can be daisy-chained off one NetGuardian-16S, providing a total of 176 discrete and 32 analog alarm points.

Building Status Unit (BSU)

D-PK-BSU02-12001

The Building Status Unit provides auxiliary local enunciation of alarms. The BSU features a single large visual indicator for local alerts. Alarms may be acknowledged locally on the BSU, which will in turn acknowledge the alarm in the NetGuardian-16S. Sound level of the audible speaker can be adjusted with the volume control.

Specifications4

Discrete Alarm Inputs: Control Relays:

Maximum Voltage: Maximum Current:

Protocols:

Interfaces:

Dimensions: Mounting:

32 (reversible; expandable to 80, 138 or 176 alarm points)

8 Form C (expandable to 16, 24 or 32 control relays)

60 VDC/120 VAC

1 Amp, AC/DC

SNMP DCPx, (T/Mon NOC reporting)

16 RJ45 RS-232 reach-through serial ports (1200 to 115,200 baud) 2 50-pin connectors (discrete alarm inputs and control relay outputs) 2 RJ45 10BaseT Ethernet ports 1 RJ45 NetGuardian-16S Expansion port 1 RJ11 telco jack 2 DB9 front panel craft ports

1.75" H x 8" W x 6" D (4.5 cm x 20.3 cm x 15.2 cm)

19" or 23" rack

Power Inputs: Current Draw: Fuse: Modem: Visual Interface:

Audible Notification: Unit Controls: Operating Temperature: Operating Humidity:

Dual –48 VDC (–40 to –70 VDC)

200 mA (350 mA at power up)

3/4 Amp GMT

33.6K internal

LCD display 3 Critical-Major-Minor alarm status lights 30 bicolor LEDs 7 unicolor LEDs

Alarm speaker

4 LCD menu control buttons

32°–140° F (0°–60° C)

0%–95% noncondensing

Installation5

Tools Needed5.1

To install the NetGuardian-16S, you'll need the following tools:

Phillips No. 2 Screwdriver Small Standard No. 2 Screwdriver

PC with Edit16S software

Mounting5.2

Fig. 5.2.1.

The NetGuardian-16S mounts in a 19" rack or a 23" rack using the provided rack ears for each size. Two rack ear locations are provided. Attach the appropriate rack ears in the flush-mount or rear-mount locations shown in Figure 5.2.1.

Note:

Rack ears can be rotated 90° for wall mounting or 180º for other mounting options (not shown).

The NetGuardian-16S can be flush or rear-mounted

Power Connection5.3

Fig. 5.3.1.

The NetGuardian-16S has two screw terminal barrier plug power connectors, located on the left side of the back panel. (See Figure 5.3.1.)

Before you connect a power supply to the NetGuardian-16S, test the voltage of your power supply:

· Connect the black common lead of a voltmeter to the ground terminal of the battery, and connect the red lead of the voltmeter to the battery's –48 VDC terminal. The voltmeter should read

53 VDC

To connect the NetGuardian-16S to a power supply, follow these steps:

1. Remove the fuse from the back panel of the NetGuardian-16S.

connections to the unit have been made.

2. Remove the power connector plug from Power Connector A. Note that the plug can be inserted into the power connector only one way — this ensures that the barrier plug can only be reinserted with the correct polarity. Note that the

3. Insert a insert a

4. Push the power connector plug firmly back into the power connector. If the power feed is connected correctly, the LED by the connector will light LED by the power connector will light

. If the reading is outside this range, test the power supply.

–48V terminal is on the left

battery ground

–48 VDC line

into the power connector plug's

to the plug's

Power connectors and fuse.

right terminal

left terminal

RED.

and tighten its screw.

GREEN.

If the polarity of the power feed is reversed, the

between –43 and –

Do not reinsert the fuse until all

and the

GND terminal is on the right.

and tighten the screw; then

5. Repeat Steps 2–4 for Power Connector B.

6. Reinsert the fuse to power the NetGuardian-16S. The front panel LEDs will flash

RED

and

GREEN.

LAN Connection5.4

Fig. 5.4.1.

Ethernet ports

For enhanced security, the NetGuardian-16S has two 10BaseT Ethernet ports. Each port has its own separate IP address and subnet, so you can safely connect one port to your private company LAN and the other to the public Internet.

Connect the

Private Public

Ethernet port to the company LAN.

Ethernet port to the Internet.

By default, outbound data traffic from the NetGuardian-16S will be sent over the Public Ethernet port. Only outbound data that is specifically directed for the company LAN will be sent over the Private Ethernet port.

Both ports are standard RJ45 ports that take standard RJ45 Ethernet cables. If the IP connection is OK, the LNK LED will light

SOLID GREEN

when the cable is connected.

RJ45 Ethernet Connection

8 7 6 Receive In– (RI–)

5 4 3 Receive In + (RI+)

2 Transmit Out– (TO–) 1 Transmit Out + (TO+)

Fig. 5.4.2

Ethernet port pinout

The pinout for the Ethernet ports is shown in Figure 5.4.2, above.

Telco Connection5.5

Fig. 5.5.1.

The rear panel telco jack (see Figure 5.5.1) connects the NetGuardian-16S internal modem to a standard phone line for dial-up access and pager alarm notification.

Telco jack

Alarm and Control Relay Connections5.6

Fig. 5.6.1.

The NetGuardian-16S's discrete alarm inputs and control relay outputs are connected through the two 50-pin connectors labeled "Discretes 1–24" and "Discretes 25–32/Relays 1–8" on the back panel. (See Figure 5.6.1.)

Alarm and control relay connectors

5.6.1 Alarm and Control Relay Connector Pinout Table

ALM 1 ALM 2 ALM 3 ALM 4 ALM 5 ALM 6 ALM 7 ALM 8

ALM 9 ALM 10 ALM 11 ALM 12

Discretes 1–25

RTN ALM RTN ALM

1 26 2 27 3 28 4 29 5 30 6 31 7 32 8 33

9 34 10 35 11 36 12 37

ALM 13 ALM 14 ALM 15 ALM 16 ALM 17 ALM 18 ALM 19 ALM 20 ALM 21 ALM 22 ALM 23 ALM 24

GND

13 38 14 39 15 40 16 41 17 42 18 43 19 44 20 45 21 46 22 47 23 48 24 49 25 50

Discretes 25–32

RTN ALM

ALM 25 ALM 26 ALM 27 ALM 28 ALM 29 ALM 30 ALM 31 ALM 32

1 26 2 27 3 28 4 29 5 30 6 31 7 32 8 33

Control Relays 1–8

NO/NC CO

CTRL 1 CTRL 2 CTRL 3 CTRL 4 CTRL 5 CTRL 6 CTRL 7 CTRL 8

FUSE

GND

9 34 10 35 11 36 12 37 13 38 14 39 15 40 16 41 17 42 25 50

Table 5.6.1.A.

Table 5.6.1.A, above, shows the pinouts for the 50-pin connectors "Discretes 1–24" and "Discretes 25–32/Relays 1–8."

Note that the NetGuardian-16S's control relays can be set for either Normally Open or Normally Closed operation. By factory default, all control relays are set to Normally Open. You can reset all relays for Normally Closed operation at the hardware level by resetting a jumper on the NetGuardian-16S circuit board.

For instructions on resetting control relays for Normally Closed operation, see Section 5.10, "Jumper Options — Switch Control Relays from Normally Open to Normally Closed."

Alarm and control relay connector pinout

5.6.2 Discretes 1–24 Connector Pinout Diagram

RTN 1 RTN 2 RTN 3 RTN 4 RTN 5 RTN 6 RTN 7 RTN 8 RTN 9 RTN 10 RTN 11 RTN 12 RTN 13 RTN 14 RTN 15 RTN 16 RTN 17 ALM 17 RTN 18 RTN 19 RTN 20 RTN 21 RTN 22 RTN 23 RTN 24 GND

1 2 3 4 5 6 7 8

9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25

26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50

ALM 1 ALM 2 ALM 3 ALM 4 ALM 5 ALM 6 ALM 7 ALM 8 ALM 9

ALM 10

ALM 11 ALM 12 ALM 13 ALM 14 ALM 15 ALM 16

ALM 18 ALM 19 ALM 20 ALM 21 ALM 22 ALM 23 ALM 24

GND

Fig. 4.6.2.1.

Pinout Diagram for Discretes 1–24 connector

5.6.3 Discretes 25–32/Relays 1–8 Connector Pinout Diagram

RTN 25 RTN 26 RTN 27 RTN 28 RTN 29 RTN 30 RTN 31 RTN 32 CTRL 1 NO CTRL 2 NO CTRL 3 NO CTRL 4 NO CTRL 5 NO CTRL 6 NO CTRL 7 NO CTRL 8 NO FUSE NO FUSE CO Unused Unused Unused Unused Unused Unused Unused GND

1 2 3 4 5 6 7 8

9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25

26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50

ALM 25 ALM 26 ALM 27 ALM 28 ALM 29 ALM 30 ALM 31

ALM 32 CTRL 1 CO CTRL 2 CO CTRL 3 CO CTRL 4 CO CTRL 5 CO CTRL 6 CO CTRL 7 CO CTRL 8 CO

Unused

GND

Fig. 4.6.3.1.

Pinout Diagram for Discretes 25–32/Relays 1–8 connector

Data Ports5.7

Fig. 5.7.1.

Data ports 1–16

The NetGuardian-16S's 16 data ports provide reach-through terminal server functionality for connecting multiple simultaneous users to external equipment via Telnet over LAN. Each port can function as a proxy connection to an external device, a craft port, a channel port, a TCP or UDP reach-through port. The NetGuardian-16S can support simultaneous proxy connections for up to five users.

RJ45 RS-232 Serial Port

8 RTS 7 6 TXD

5 GND 4 GND 3 RXD

2 1 CTS

Fig. 5.7.2

Data port pinout

The pinout for Data Ports 1–16 is shown in Figure 5.7.2, above.

NetGuardian Expansion Port5.8

Fig. 5.8.1.

NetGuardian-16S Expansion port

The EXP port (see Figure 5.8.1) connects the NetGuardian-16S to a NetGuardian-16S DX Expansion Unit. Up to three NetGuardian-16S DX Expansion Units can be daisy-chained from the NetGuardian-16S. Each NetGuardian-16S DX adds 48 discrete alarm points, or 48 discrete alarms and 8 control relays, to the NetGuardian-16S, for configurations of:

· 1 NetGuardian-16S DX Expansion Unit: 80 discrete alarms and (optional) 16 control relays

· 2 NetGuardian-16S DX Expansion Units: 128 discrete alarms and (optional) 24 control relays

· 3 NetGuardian-16S DX Expansion Units: 176 discrete alarms and (optional) 32 control relays

To order NetGuardian-16S DX Expansion units, call DPS Telecom at

1-800-622-3314

RJ45 RS-232 Serial Port

8 RTS 7 6 TXD

5 GND 4 GND 3 RXD

2 1 CTS

Fig. 5.8.2

NetGuardian-16S expansion port pinout

The pinout for the NetGuardian-16S expansion port is shown in Figure 5.8.2, above.

Craft Ports5.9

Fig. 5.9.1.

Craft ports

The NetGuardian-16S has two craft ports, one for each of the unit's two internal circuit boards.

The upper craft port is used for : 1) connecting a PC running the Edit16S configuration software via a COM port connection; 2) accessing the NetGuardian-16S TTY configuration interface; and 3) loading firmware updates to the upper circuit board.

The lower craft port is used for loading firmware updates to the lower circuit board.

5.10

Jumper Options — Switch Control Relays from Normally Open to Normally Closed

Fig. 5.10.1.

The control relay jumpers are accessible through a notch in the upper circuit board, on the front

right corner of the unit

Fig. 5.10.2.

By factory default, the NetGuardian-16S's eight control relays are configured for Normally Open operation. You can reconfigure the control relays for Normally Closed operation by resetting jumpers on the NetGuardian-16S circuit board. Each control relay can be individually reconfigured by setting the jumpers.

To open the unit and expose the circuit board, remove the screws from the top of the NetGuardian-16S and lift the top cover off. The control relay jumpers are on the lower circuit board, on the front right of the unit. The upper circuit board is cut to allow access to the adjustable jumpers, as shown in Figure 5.10.1, above. Each jumper has a label etched on the circuit board that shows which control relay it corresponds to, as shown in Figure 5.10.2.

Detail view showing how the jumpers are labeled on the circuit board

Fig. 5.10.3.

Jumper settings for configuring the control relays

To switch a control relay to Normally Closed operation, place its corresponding jumper in the closed position, as shown in Figure 5.10.3.

Building Status Unit6

Fig. 6.1.

The NetGuardian-16S incorporates an integrated Building Status Unit (BSU) that provides local notification of selected alarms. The Building Status Unit panel consists of the three Critical-Major-Minor lights on the right front panel, plus the alarm speaker.

When an alarm occurs, the BSU alarm status lights will show the alarm's severity (see Figure 6.1, above), and the alarm speaker will emit a continuous tone. To silence the speaker, press the Ack/+ button.

Note:

( Menu. For details on the Sound off command, see Section 8.2.1, "Sound off.")

The BSU operates in two modes:

Audible alarms from the BSU cannot be silenced by the Sound off command on the LCD Command

Integrated Building Status Unit alarm status lights, speaker and Ack/+ button

Standard Mode

Standalone Mode

and

Standard Mode6.1

Standard Mode

In configuration determines which alarms will trigger a BSU notification. If a selected alarm occurs, the CopperController will issue a Sound Alarm command to the BSU (and any external Building Status units connected to the NetGuardian-16S). Pressing the Ack/+ button on the NetGuardian-16S or the Ack button on the CopperController sends an acknowledgment signal to the CopperController, and the CopperController then sends a Silence Alarm command to the BSU (and any external BSUs).

, the BSU is controlled by the CopperCom CopperController. The CopperController's

Standalone Mode6.2

If the NetGuardian-16S loses its connection to the CopperController, the BSU will enter Standalone Mode, the NetGuardian-16S's internal configuration determines which alarms will trigger a BSU notification. If a selected alarm occurs, the NetGuardian-16S will trigger the BSU alarm and send a Sound Alarm command to any external BSUs. Pressing the Ack/+ will silence the alarm speaker directly, and send an Silence Alarm command to any external BSUs.

The NetGuardian-16S determines whether to put the BSU in Standalone Mode by pinging the CopperController. The NetGuardian-16S will put the BSU in Standalone Mode only if it does not receive a ping response from the CopperController.

If the BSU enters Standalone Mode the BSU SM LED will light declare a Critical alarm.

In Standalone Mode, the NetGuardian-16S determines which alarms will trigger a BSU notification, and the alarm severity level of the BSU notification, by referring to which alarms have been assigned to Alarm Point Groups 6, 7 and 8 by the system administrator.

Group 6 = BSU Critical

Group 7 = BSU Major

Group 8 = BSU Minor

Alarm Point Group assignments can only be configured by the system administrator. For more information on Alarm Point Groups, see Section 12.5.1, "Alarm Summary."

SOLID RED

and the NetGuardian-16S will

Standalone Mode

. In

Voice Call Out7

The NetGuardian-16S features Voice Call Out, which provides alarm reporting via telephone call. The Voice Call Out function will call up to 10 user-defined contact phone numbers to announce Critical and Major alarms with up to 16 dialogs. For a reference to possible Voice Call Out dialogs, see Section 13.4, "Voice Call Out Default Dialogs," in the Reference section.

Voice Call Out is controlled by the CopperCom CopperController in Standard Mode and by the NetGuardian-16S in Standalone Mode.

Voice Call Out is available only for Critical and Major alarms. No Major alarm can be added to the Voice Call Out queue until all Critical alarms are acknowledged. When a Critical alarm occurs, all pending Major alarms will be removed from the Voice Call Out queue.

The contacts for Voice Call Out are defined in the user-configurable Call List. Each contact can be configured to receive only Critical alarm calls, Major alarm calls, or both Critical and Major alarm calls. For instructions on configuring the Call List, see Section 12.6.1, "Call List."

You can also dial in to the NetGuardian-16S and receive a voice update on current alarm status. For some example dial-in dialogs, see Section 13.4, "Default Voice Call Out Dialogs," in the Reference section.

Voice Call Out Sequence of Operations7.1

1. In Standard Mode, Voice Call Out is initiated when the CopperCom CopperController sends an SNMP SET command. In Standalone Mode, Voice Call Out is initiated when an alarm occurs that has been assigned to Group 6 - BSU Critical or Group 7 - BSU Major by the system administrator.

2. If the modem is busy with data traffic, Voice Call Out is paused until the modem is clear.

3. If and when the modem is clear, Voice Call Out is paused for the system administrator.

4. If the alarm that triggered Voice Call Out clears during the canceled. (If the alarm clears during the call, Voice Call Out will play the message "Alarm Cleared" and hang up.)

5. Critical call outs always supersede Major call outs. If a Major call out is in progress when a Critical alarm occurs, the Major call out will be canceled. (If a Major call out is terminated during a call, the NetGuardian-16S will play the message "Critical abort" and hang up.)

6. When Voice Call Out is initiated, the NetGuardian-16S will dial the first number listed on the Call List for the alarm's severity level.

7. The NetGuardian-16S will play the dialog determined by the CopperController's SNMP SET command. If the SET command does not specify an alarm dialog, the NetGuardian-16S will play the dialog selected for this contact in the Call List.

8. The dialog will be repeated up as many times as specified in the Repeat Count setting. There will be a pause after each repetition to allow the user to enter the DTMF acknowledge code.

9. The user can interrupt the dialog at any time by pressing the Star (*) key. The user can then enter the DTMF Acknowledge Code.

10. If the user makes a mistake entering the acknowledge code, he or she can clear the entry by pressing the Star (*) key.

11. If the user enters the correct code, the notification sequence will end.

12. If the call remains unacknowledged after a user-defined time period, the NetGuardian-16S will call the next contact listed in the Call List.

13. If the alarm clears during the call, the NetGuardian-16S will play the message "Alarm Cleared" and hang up. Critical clears will not cancel a Major call out, and Major clears will not cancel Critical call outs. Major call outs (but

NOT

Critical call outs) can also be aborted by pressing the BSU Ack button.

14. The notification sequence will continue until the alarm is acknowledged or the NetGuardian-16S has attempted to reach every contact on the Call List. A system alarm will be declared if no contact successfully acknowledged the alarm.

Call Qual Time

period set by the

, Voice Call Out will be

LCD Display8

Fig. 8.1.

The front panel LCD displays the current alarm and control status and provides a command menu for controlling the NetGuardian-16S's basic functions.

Using the LCD command menu

The four buttons surrounding the front panel LCD are used to access the LCD Command Menu. To access the menu, press the Menu button. To scroll the menu, use the Ack/+ and – buttons. To select a menu command, press the Sel (Select) button.

Standard Prompt

When no Command Menu item is selected and no alarms or relays are active, the LCD displays the firmware version and the standard prompt,

Controlling Display Speed

The scroll speed can be temporarily increased by pressing and holding the + button while the message is active.

NetGuardian-16S LCD showing the Standard Prompt

Press MENU for front panel options.

Alarm and Control Status Messages8.1

If an alarm or control relay is active, the LCD will display the following messages to indicate alarm and control status:

Discrete Alarms:

If there are any standing discrete alarms, the display will read "Discrete Alarms:", followed by the user-defined descriptions of the standing alarm points.

Relays:

Ping Alarms:

If there are any latched relays, the display will read "Relays:", followed by the user-defined descriptions of the latched relays.

If any ping targets have failed to respond within the specified time, the display will read "Ping Alarms:", followed by the user-defined descriptions of the ping targets.

LCD Command Menu8.2

Fig. 8.2.1.

The LCD Command Menu provides commands for controlling some of the NetGuardian-16S's basic functions: temporarily silencing the alarm speaker, rebooting the unit, and running the TTY configuration utility.

When no Command Menu item is selected and no alarms or relays are active, the LCD displays the firmware version and the Standard Prompt, above.)

To access the Command Menu, press the Menu button.

LCD display, showing the Standard Prompt

Press MENU for front panel options.

(See Figure 8.2.1,

8.2.1 Sound off

Fig. 8.2.1.1.

Sound off

The Sound off command suppresses sounds from the alarm speaker for a user-defined period of 10, 20, or 30 minutes. ( Status Unit. For details on the integrated BSU, see Section 6, "Building Status Unit.")

Note:

The Sound off command setting

Sound Off command

does not

silence audible alarms from the integrated Building

To scroll to the next menu command, To change the Sound off setting,

of the colon (:) in buttons to scroll through the Sound off time period options. Select 0 minutes to allow all sounds. When the time period you want is displayed, press Sel to make your selection.

To exit the Command Menu

Sound off:

without changing the Sound off setting, press Menu.

press the – button.

press Sel to select the command. The arrow cursor (>) will move to the right to indicate that the command submenu is selected. Press the Ack/+ and –

8.2.2 Reboot

Fig. 8.2.2.1.

Reboot

The Reboot command reboots the NetGuardian-16S.

To scroll to the next menu command, To reboot the NetGuardian-16S,

the normal boot sequence will begin.

To exit the Command Menu

without rebooting, press Menu.

press the – button.

press Sel. The LCD will briefly display the message

Reboot command

Rebooting ...

, and

8.2.3 Run Config

Fig. 8.2.3.1.

Run Config

The Run Config command forces the TTY configuration interface to run over the upper craft port at 9600 baud.

Run Config command

To scroll to the next menu command, To run the TTY configuration utility, To exit the Command Menu

without running the TTY interface, press Menu.

press the – button.

press Sel.

8.2.4 Contrast

Fig. 8.2.4.1.

Contrast

The

To scroll to the next menu command, To adjust the contrast,

colon (:) in you're satisfied with the contrast setting, then press Sel to make your selection.

To exit

command provides controls for adjusting the contrast of the LCD.

press the – button.

press Sel to select the command. The arrow cursor (>) will move to the right of the

Contrast:

the Command Menu and

to indicate that the command submenu is selected. Press the Ack/+ or – button until

revert to the default contrast setting

Contrast command

, press Menu.

Alarm Speaker9

The NetGuardian-16S's alarm speaker emits distinctive tones for three different circumstances:

If the integrated Building Status Unit alarm sounds,

BSU is in Standard Mode, the sound will continue until the CopperCom CopperController issues a Silence Alarm command. To request a Silence Alarm command, press the Ack/+ button. If the BSU is in Standalone Mode, pressing the Ack/+ button will silence the speaker immediately.

If there is an Ethernet connection failure,

front panel button to silence the speaker.

the speaker will emit a

high-low warbling tone.

continuous tone.

If the

Press any

If a "reportable" discrete alarm occurs

or pager notification), the speaker will emit an the speaker. If you do not silence the speaker, the beep will continue for a few seconds.. Silencing the speaker will allow the next alarm, if any, to sound.

The Sound off command on the LCD Command Menu (see Section 8.2.1, "Sound off") will suppress sounds from Ethernet connection failures and discrete alarms, but will not prevent BSU alarms from sounding.

(that is, an alarm that is configured to trigger an SNMP Trap

intermittent beep.

Press any front panel button to silence

Front Panel LEDs10

Fig. 10.1.

The NetGuardian-16S's front panel LEDs indicate communication and alarm reporting status. LED status messages are described below in Table 10.A.

LED Status Description

Craft 1

Exp

Private

Public

Data Ports 1–16

Craft 2

ICom

Modem

Config

Alarm

BSU SM

DTMF

Voice

Blink Green Transmit over upper craft port

Blink Red Receive over upper craft port

Blink Green Transmit to NetGuardian-16S Expansion

Blink Red Receive from NetGuardian-16S Expansion

Blink Green Transmit over Private Ethernet connection

Blink Red Receive over Private Ethernet connection

Blink Green Transmit over Public Ethernet connection

Blink Red Receive over Public Ethernet connection

Blink Green Transmit over indicated data port

Blink Red Receive over indicated data port

Blink Green Transmit over lower craft port

Blink Red Receive over lower craft port

Blink Green Lower board transmit to upper board

Blink Red Upper board transmit to lower board

Blink Green Transmit over modem

Blink Red Receive over modem

Blink Green Valid configuration

Blink Red Invalid configuration Blink Red New COS alarm Solid Red One or more standing alarms Solid Red BSU Standalone Mode active

Off BSU Standalone Mode disabled

Blink Green DTMF tone transmit for Voice Call Out

Blink Red Receiving DTMF tones from Voice Call Out user’s phone

Solid Green Voice Call Out voice playback active

Off Voice Call Out voice playback off

Front panel LEDs

Table 10.A.

Front panel LED Status message descriptions

Back Panel LEDs11

Fig. 11.1.

The back panel LEDs indicate the status of power and Ethernet connections. LED status messages are described below in Table 11.A.

Power A

Power

Power B

Ethernet

Back panel LEDs for Power (left) and Ethernet connections

LED Status Description

Solid Green Correct polarity on power feed A

Solid Red Reversed polarity on power feed A

Solid Green Correct polarity on power feed B

Solid Red Reversed polarity on power feed B

FA Solid Red Fuse failure

Status Blink Green Bus activity between LAN chip and processor

LAN Blink Green Transmit and receive activity LNK Solid Green Ethernet link OK

Table 11.A.

Back panel LED Status message descriptions

Connecting to the NetGuardian via Craft Port12

Fig. 12.1.1.

The simplest way to connect to the NetGuardian-16S is over a physical cable connection between your PC's COM port and the NetGuardian-16S top craft port.

Note:

You must be connected via the top craft port to use the TTY interface, but you don't have to be connected to a NetGuardian-16S unit to use Edit16S. You only need a connection to the unit to read or write configuration files to its NVRAM. You can use Edit16S on an unconnected PC to create and store NetGuardian-16S configuration files.

Use the DB9M-DB9F download cable provided with your NetGuardian-16S to make the top craft port connection.

Select the following COM port options:

• Bits per second: 9600

• Data bits: 8

• Parity: None

• Stop bits: 1

• Flow control:

When a connection is established (sometimes accompanied by receipt of a hex byte), type Enter to activate the configuration menu.

You can perform all configuration tasks via the craft port — but if you like, you can connect via the craft port just to configure the NetGuardian-16S's Private LAN IP address, and then do the rest of your configuration via a LAN connection.xt here.

None

NetGuardian-16S's Top Craft Port

DPSCFG

, then press

TTY Interface13

Fig. 13.1.

The TTY interface is the NetGuardian-16S's built-in controller for basic configuration and monitoring of the NetGuardian-16S. Configure the NetGuardian-16S's ethernet port settings, monitor the status of base and system alarms, operate control relays, view live ping targets , view debug or create proxy connections to other ports. For more advanced configuration tools, please use the Edit16S utility.

To use the TTY interface with the NetGuardian-16S, all you need is any PC with terminal emulation software (i.e. Hyperterminal) and a connection to the NetGuardian-16S. This connection can be a direct connection to the NetGuardian-16S's top front panel craft port or a remote connection via Telnet or dial-up.

Some initial software configuration must be performed before you can use a remote connection to the NetGuardian-16S. For Telnet, connect to the Net Guardian's IP address at port 2002 to access the configuration menus after initial LAN/WAN setup.

port

as an added security measure.

The TTY interface is primarily used for configuring and provisioning the NetGuardian-16S, but you can also use it to ping IP targets, view system statistics, and data port activity.

NOTE: If you have physical access to the NetGuardian-16S,

through the top craft port and then assign it an IP address. Then you can complete the rest of the unit configuration over a remote LAN connection, if you want. For instructions, see Section 12, "Connecting to the NetGuardian-16S via Craft Port."

The TTY default password is "dpstelecom".

The TTY interface initial configuration screen

Telnet sessions are established at port 2002, not the standard Telnet

the easiest thing to do is connect to the unit serially

If you DON'T have physical access to the NetGuardian-16S,

temporarily changing your PC's IP address and subnet mask to match the NetGuardian-16S's factory default IP settings. Follow these steps:

1. Look up your PC's current IP address and subnet mask, and write this information down.

2. Reset your PC's IP address to

192.168.1.200

you can make a LAN connection to the unit by

3. Reset your PC's subnet mask to

4. Once the IP address and subnet mask of your computer coincide with the NetGuardian's, you can access the NetGuardian-16S via a Telnet session or via Web browser by using the NetGuardian-16S's default IP address of

5. Provision the NetGuardian-16S with the appropriate information, then change your computer's IP address and subnet mask back to their original settings.

192.168.1.100

255.255.0.0

. You may have to reboot your PC to apply your changes.

Menu Shortcut Keys13.1

The letters before or enclosed in parentheses ( ) are menu shortcut keys. Press the shortcut key to access that option. Pressing the ESC key will always bring you back to the previous level. Entries are not case sensitive.

Unit Configuration13.2

13.2.1 Ethernet Port Setup

The NetGuardian-16S must be assigned an IP address before you will be able to connect via LAN/WAN using a Telnet client or a Web browser. To connect via LAN, the minimum configuration requires setup of the IP address and subnet mask. Minimum WAN configuration requires that the default gateway be set as well. Follow the instructions below to configure the NetGuardian-16S's IP address, subnet mask and default gateway.

Fig. 13.2.

Configure the Ethernet port parameters

1. Once a connection is established, the NetGuardian-16S will respond with "Password."

2. Type the default password, "dpstelecom," then press Enter. Note: DPS strongly recommends changing the default password.

3. The NetGuardian-16S's main menu will appear.

4. Type C for the C)onfig menu.

5. Type E for E)dit menu.

6. Type E for port settings.

7. Type R for Private settings, or type U for Public settings.

8. Configure the unit address, subnet mask, and default gateway.

9. ESC to the main menu.

10. When asked if you would like to save changes, type Y (yes).

11. Reboot to save the new configuration to the NetGuardian-16S.

12. Now you can connect to the NetGuardian-16S via LAN and complete the configuration.

13.2.2 Edit PPP Port

Choose P)PP to edit your PPP port in TTY Interface. You can choose a baud rate, depending on what device has been chosen for the PPP port.

Fig. 13.2.2.1

If you are using a modem for the PPP port, then choose mo(D)em for the modem option to define the modem initialization strings (see Figure 10.4).

Choose B)aud to define the baud rate for that port. (See Figure 13.2.2.2.)

Fig. 13.2.2.2.

Select the baud rate for your PPP port

Edit your PPP port

Monitoring13.3

13.3.1 Monitoring the NetGuardian

Connect a PC running VT100 terminal emulation software to the craft port or connect via LAN using a Telnet client with VT100 emulation to port 2002 to reach the monitor menu selection. This section allows you to do full system monitoring of the NetGuardian-16S including: all alarms, ping information, relays, analogs, and system status.

Fig. 13.3.1.1.

The monitor menu allows status checking on all elements

13.3.1.1 Monitoring Base Alarms

View the status of the device connected to the discrete alarms from the M)onitor menu > A)larms option. Under

Status

condition is not present. If groups are used the user defined status will be displayed.

, the word

Alarm

will appear if an alarm has been activated and

Clear

will appear if an alarm

Fig. 13.3.1.1.1.

This example shows page two of the discrete alarms

13.3.1.2 Monitoring Ping Targets

View the status of all your ping targets from the M)onitor menu > P)ing targets option. This screen displays the ping target ID, description, and IP address. Under activated and

Clear

will appear if an alarm condition is not present.

Status

the word

Alarm

will appear if an alarm has been

Fig. 13.3.1.2.1.

The Ping info submenu allows you to change ping targets

13.3.1.3 Monitoring and Operating Relays (Controls)

The NetGuardian-16S comes equipped with 8 relays that can be used to control external devices. Monitor the status of your relays from the M)onitor menu > R)elays option.

Relays are set to normally open (N/O) as the factory default, but each or all of them can be changed to normally closed (N/C) by changing their respective jumper (see Section 6.12, "Jumper Options").

Caution:

Fig. 13.3.1.3.1

Relays are normally controlled by the Coppercom Controller

The eight relays can be operated from this screen

13.3.1.4 Monitoring System Alarms

View the status of the NetGuardian-16S's system alarms from the M)onitor menu > S)ystem option. Under

Status

, the word

Alarm

condition is not present. See Appendix, "System Alarm Descriptions," for more information. If groups are used the user defined status will be displayed.

will appear if an alarm has been activated and

Clear

will appear if an alarm

Fig. 13.3.1.5.1.

System Alarms can be viewed from the M)onitor menu > S)ystem option

13.3.1.5 Monitoring Data Port Activity

View the status of the NetGuardian-16S's 16 data ports from the M)onitor menu > p(O)rts option. Enter the number of the port you wish to view and press Enter.

The NetGuardian-16S provides an ASCII description under

Transmit

view data transmitted to another device. Choose b) Receive to view data received from another device. See Appendix, "ASCII Conversion," for specific ASCII symbol conversion.

and

Receive

. Choose a) Transmit to

Fig. 13.3.1.6.1.

Data port activity can be viewed from the M)onitor menu > p(O)rts option

13.3.2 Viewing Live Target Pings

Choose P)ing to ping any of the NetGuardian-16S's user defined IP addresses. Then enter the ID number (1-32) of the IP address or enter any IP address to ping.

Fig. 13.3.2.1.

Continuously ping an IP address that has been defined in the NetGuardian-16S's ping table

13.3.3 Proxy Menu

You can create proxy connections to reach-through to the craft port, modem port or any of the other eight serial ports from the P)roxy menu. You'll be able to monitor and control additional devices via proxy connection to the NetGuardian-16S. Data presented and handshaking will be specified by the connected device.

To cancel the proxy connection wait a half second, then quickly type @@@ and press ENTER.

Fig. 13.3.3.1.

Note:

An issue has been identified when you attempt to access a IPM's PTMC (and modify PTMC parameters) via the NetGuardian-16S which prevents these PTMC parameters from being changed. To avoid this from happening, the terminal program must be configured to send CR+LF for "new-lines". Depending on the terminal software in use, the actual configuration steps may vary but the steps identified for Tera Term Pro are:

Under "

Please make a note of this when accessing PTMC configurations via the NetGuardian-16S (newer installations). Also note that this configuration change should only be used when accessing the PTMC console function. When accessing other console ports, keep the standard CR only configuration.

Setup

Access devices connected to the eight data ports on the back panel through M)onitor menu >

P)roxy option

" select "

Terminal

" and set "

New-line

Transmit:

", "

" to "

CR+LF

13.3.4 Event Logging

Choose E)vent log to view the up to 100 events posted to the NetGuardian-16S; including power up, base and system alarms, ping alarms, analog alarms, and controls. Posted events for the various alarms include both alarm and clear status. Refer to Table 13.3.4.A for event log field descriptions.

Note:

All information in the event log will be erased upon reboot or a power failure.

Fig. 13.3.4.1.

Monitor the last 100 events recorded by the NetGuardian-16S from the M)onitor menu > E)vent

log option

Event Log Field Description

Evt Event number (1–100) Date Date the event occurred Time Time the event occurred

Grp Alarm Group State State of the event (A=alarm, C=clear) PRef Point reference (See Appendix A for display descriptions).

Description

User defined description of the event as entered in the alarm point and relay description fields.

Table 13.3.4.A.

Event Log field descriptions

13.3.5 Backing Up NetGuardian Configuration Data via FTP

1. From the Start menu on your PC, select RUN.

2. Type "ftp" followed by the IP address of the NetGuardian-16S you are backing up (e.g. ftp

126.10.120.199).

3. After the connection is made press Enter.

4. Enter the password of the NetGuardian-16S (default password is dpstelecom), then press Enter.

5. Type "binary" and press Enter (necessary for NetGuardian-16S file transfer).

6. Type "lcd" and press Enter (this allows you to change the directory of your local machine).

7. Type "get" followed by the name you wish to define for the NetGuardian-16S backup file. Add the extension ".ngd" to the file name (e.g. get ngdbkup.ngd) and press Enter.

8. After reloading, type "bye" and press Enter to exit.

Note:

The backup file name can have a maximum of eight characters before the file extension.

13.3.5.1 Reloading NetGuardian Configuration Data

1. From the Start menu on your PC, select RUN.

2. Type "ftp" followed by the IP address of the NetGuardian-16S you are backing up (e.g. ftp

126.10.120.199).

3. After the connection is made press Enter.

4. Enter the password of the NetGuardian-16S (default password is dpstelecom), then press ENTER.

5. Type "binary" and press Enter (necessary for NetGuardian-16S file transfer).

6. Type "lcd" and press Enter (this allows you to change the directory of your local machine).

7. Type "put" followed by the name you defined for the NetGuardian-16S backup file and press Enter (e.g. put ngdbkup.ngd).

8. Type "literal REBT" to reboot the NetGuardian-16S.

9. After reloading, type "bye" and press Enter to exit.

13.3.6 Debug Input and Filter Options

Debug Input Options

ESC Exit Debug

B Show BAC status points

T Show task status U Show DUART information R Show network routing table

X Clear debug enable bitmap. Turn all debug filters OFF

? Display Options

Debug Filter Options:

a (1) Alarm toggle switch. Shows posting of alarm data

A (2) Analog toggle switch. Shows TTY interface debug

c (3) Config toggle switch. Shows TTY interface debug

C (4) Control relay toggle switch. Shows relay operation

d (5) DCP responder toggle switch. Shows DCP protocol

D (6) Device toggle switch. Shows telnet, proxy information and Edit16S serial communication.

e (7) Expansion poller toggle switch. Shows NGDdx polling

E (8) ECU Interrogator toggle switch. Shows BAC processing

f (9) FTP Command toggle switch. Shows command string parsing

F (10) FTP Data toggle switch. Shows FTP Read / Write G (11) GLD poller toggle switch. Shows GLD polling

h (12) HTML debug switch. Shows Web Browser processing

H (13) HWACS debug switch. Shows hardware access operation

i (14) PING toggle switch

k (15) Socket toggle switch. Shows current dcu resources

l (16) LED toggle switch. Shows current LED state

L (17) LCD display toggle switch. Shows LCD control and text m (18) Modem toggle switch. Shows modem vectored initialization M (19) Undefined

o O (21) Undefined

p (22) SPORT toggle switch. Port init debug and channeled port debug

P (23) PPP toggle switch. Shows PPP functioning

q (24) QAccess toggle switch. Reserved for future use Q (25) Undefined

s (27) SNMP toggle switch. Reserved for future use

V (30) Undefined

w (31) HTTP toggle switch. Shows handling of web browser packets

W (32) WEB toggle switch 2. Dump HTML text from web browser

(20) Osstart toggle switch. Miscellaneous application debug, including NVRAM read and write operation, and event posting

(26) Report toggle switch. Shows reporting event activity, including SNMP, pagers, email, etc. Also

shows PPP negotiation for NG client PPP mode.

(28) STAK toggle switch. Shows network processing and IPA of arp requests. Also shows packets discarded by Filter IPA.

(29) TERM toggle switch. Shows UDP/TCP port handling. The camera and network time (NTP) jobs also use the TERM toggle switch

Table. 13.3.A.

Debut Input and Filter Options

Web Browser Interface14

Fig 14.1.

The NetGuardian-16S's Web Browser Interface lets you connect to the unit and view alarms from any computer. Using the Web Browser Interface, you can view alarms, operate controls, and provision user-configurable settings.

The NetGuardian-16S Web Browser Interface

Logging On to the Web Browser Interface14.1

Fig. 14.1.1.

To log on to the Web Browser Interface, enter the NetGuardian-16S unit's IP address in the address bar of your Web browser. When you first connect to the NetGuardian-16S, you will see the logon page shown in Figure

12.1.1, above. Enter your password and click

NetGuardian-16S Web Browser logon

submit

Your system administrator should have already assigned the NetGuardian-16S an IP address and a logon

password. If you do not know the IP address and password for your NetGuardian-16S unit, check with your system administrator. No more than four users can simultaneously log on to the Web Browser Interface. Each user session is tracked by IP address, and the NetGuardian-16S will automatically log out users after 12 minutes of inactivity, unless the system administrator has configured a different timeout duration.

Logging Out of the Web Browser Interface14.2

Fig. 14.2.1.

To log out of a Web Browser Interface session, click the Logout link is always available while you're using the Web Browser Interface. It's a good idea to log out before closing your browser window. Exiting the Web Browser Interface without logging out can deny other users access to the Edit menu. (See Section 12.3, "Monitor and Edit Menus," for more information.)

Web Browser interface Logout link

Logout

link in the top frame of your Web browser. The

Monitor and Edit menus

Edit

link) provides links to pages

Monitor Menu14.5

14.5.1 Alarm Summary

Fig. 14.5.1.1.

When you first log on to the Web Browser Interface, you'll see the Alarm Summary (Fig 12.5.1.1, above) in the main frame of your browser. The Alarm Summary provides an at-a-glance view of all NetGuardian-16S alarms.

The Alarm Summary lists alarms in two categories, Summary by Type and Summary by Group.

The Summary by Type lists alarms by their origin: Base Alarms (discrete alarms), Ping Targets, Analogs (not supported on all NetGuardian-16S models) and System Alarms. Clicking a Type link will take you to the alarm list page for that alarm type. (For details, see Sections 12.5.2–12.5.4, "Base Alarms," "Ping Targets" and "System Alarms."

The Summary by Group lists alarms according to the logical Alarm Point Group they have been assigned by the system administrator. Clicking a Group link will take you to the Event Log page. (For details, see Section 12.6, "Event Log.")

Note that the same alarm may appear twice in the Alarm Summary. In the example in Figure 12.5.1.1, the same discrete alarm appears in the Base Alarms summary and the Group 1-Critical summary.

Alarm Summary page

14.5.2 Base Alarms

Fig. 14.5.2.1.

Clicking the This page shows the Alarm or Clear status of each of the NetGuardian-16S's 32 discrete alarms. You'll probably have to scroll down the page to view all 32 discrete alarms.

The Base Alarms page lists each discrete alarm by its point number and the alarm description configured by the system administrator. The State column will display "Clear" in

RED

if the alarm is active. If the system administrator has assigned an Alarm Point Group to the alarm point, the Group name will appear in Point 1, "EQUIP MAJOR," has been assigned to the "Critical" Group.

Base Alarms

link in the Monitor menu opens the Base Alarm page (see Figure 12.5.2.1, above).

RED

in the State column when the alarm is active. In Figure 12.5.2.1, above, Alarm

Base Alarm summary

GREEN

if the alarm is inactive and "Alarm" in

14.5.3 Ping Targets

Fig. 14.5.3.1.

Clicking the This page shows the Alarm or Clear status of each of the NetGuardian-16S's 32 ping alarms. You'll probably have to scroll down the page to view all 32 ping alarms.

Ping Targets

link in the Monitor menu opens the Ping Targets page (see Figure 12.5.3.1, above).

Ping Targets summary

The NetGuardian-16S declares a ping alarm when a ping target (a server, router, or any other device on an IP network) does not respond to a ping request in a time interval configured by the system administrator.

The Ping Targets page lists each ping alarm by its point number and the alarm description configured by the system administrator. The State column will display "Clear" in

RED

if the alarm is active. If the system administrator has assigned an Alarm Point Group to the alarm point, the Group name will appear in

RED

in the State column when the alarm is active.

GREEN

if the alarm is inactive and "Alarm" in

14.5.4 System Alarms

Fig. 14.5.4.1.

Clicking the above). This page shows the Alarm or Clear status of each of the NetGuardian-16S's 26 internal housekeeping alarms. You'll probably have to scroll down the page to view all 26 system alarms.

For a full description of the NetGuardian-16S's system alarms, see Section 13.5, "System Alarm Descriptions," in the Reference section.

The System Alarms page lists each system alarm by its point number and alarm description. The State column will display "Clear" in

System Alarms

GREEN

link in the Monitor menu opens the System Alarms page (see Figure 12.5.4.1,

if the alarm is inactive and "Alarm" in

System Alarms summary

RED

if the alarm is active.

14.5.5 Controls

Clicking the

Controls

Fig. 14.5.5.1.

link in the Monitor menu opens the Controls page (see Figure 12.5.5.1, above),. From this

Controls page

page you can operate the NetGuardian-16S's eight control relays.

The Controls page lists each control relay by its ID number and the description configured by the system administrator.

To operate a control relay:

1. Choose an operation from the relay's drop-down menu in the State column. For each relay, the choices are:

· Opr (operate): Latch the relay

· Rls (release): Unlatch the relay

· Mom (momentary):Latch the relay for 600 msec

2. Click the

Caution:

Submit Data

button to issue the control.

Relays are normally controlled by the Coppercom Controller.

14.5.6 Event Log

Fig. 14.5.6.1.

Clicking the of up to 100 events including reboots, base and system alarms, ping alarms,and controls. Posted events for the various alarms include both alarm and clear status.

Table 12.5.6.A., above, describes the information fields in the Event Log.

To clear and reset the Event Log, Note:

Event Log

Event Log Field Description

Evt Event number (1–100)

Date Date the event occurred

Time Time the event occurred

St State of the event (A=alarm, C=clear)

Pref Point reference. See Reference section for display descriptions.

Description Alarm or control relay description configured by system administrator

The Event Log is automatically cleared whenever the NetGuardian-16S reboots.

link in the Monitor menu opens the Event Log page. The Event Log maintains a history

Table 14.5.6.A.

click the

Event Log fields and descriptions

Reset

button in the top right corner of the Event Log page.

Event Log

14.5.7 Port Transmit and Port Receive

Fig. 14.5.7.1.

Port Transmit

The NetGuardian-16S's 16 data ports. The port data traffic is displayed in ASCII symbols.

To view transmit or receive port traffic, Port Receive

To clear and reset the display,

For a descriptions of the ASCII symbols, see Section 13.6, "ASCII Symbol Descriptions," in the Reference section.

drop-down menus in the Monitor menu. (See Figure 12.5.7.1, above.)

Port Receive

and

pages display live data being transmitted or received over the

select the data port you want to see from either the

click the

Reset

Port Transmit page

Port Transmit

button in the top right corner of the page.

Edit Menu14.6

14.6.1 Call List

Clicking the

Call List

Fig. 14.6.1.1.

in the Edit menu opens the Call List edit page (see Figure 12.6.1.1, above). On this page

Call List edit page

you can configure the Acknowledge Code and contacts for the Voice Call Out feature. (See Section 7, "Voice Call Out," for more information about this feature.)

· Up to 10 Voice Call Out Contacts can be defined.

· Each contact can receive Voice Call Out messages for Critical alarms, Major alarms, or both Critical and

Major alarms.

· You have a choice of 16 different voice messages to assign to a contact for an alarm severity level.

To define the Call List,

Call List page and click the

complete all fields for each contact you want to define, then scroll to the bottom of the

Submit Data

button. Call List configuration fields are described in Table 12.6.1.A

on page 34.

Call List Field Description

Global Settings

Acknowledge Code DTMF code entered by contact to acknowledge alarm

DTMF Call ID

Call-in Msg.

Wait for PIN

ID number of pre-recorded voice message to be played at the start of the call to identify the NetGuardian-16S unit.

Drop-down menu to select voice dialog heard by call-in users

Length of pause between message repetitions to allow user to enter Acknowledge Code (1–16 sec)

Repeat Count Number of times NetGuardian-16S will repeat message

Contact Settings

Phone Contact’s phone number

Comments Optional contact description (30 character limit)

Delay Before Call

Critical Msg.

Major Msg.

Incremental delay time from initial SNMP set or end of previous call before new call (0–99 sec)

Drop-down menu to select voice message for Critical alarms

Drop-down menu to select voice message for Major alarms

Table 14.6.1.A.

Call List configuration fields

14.6.2 Date and Time

Fig. 14.6.2.1.

Clicking the above). On this page you can reset the NetGuardian-16S's internal clock or configure the NetGuardian-16S to automatically set its clock to a Network Time Protocol Server.

To set the NetGuardian-16S internal clock,

Setting area. Note that the Date field uses U.S. MM/DD/YYYY format, and the Time field uses 24-hour time. After entering the correct time, click the

To set the time automatically using Network Time Protocol,

server in the Network Time Configuration area. (For a list of network time servers, click the link.) Select your time zone in the Time Zone drop-down menu, and check the Observe DST check box if you're currently observing daylight saving time. After making your selections, click the your changes.

Date and Time

link in the Edit menu opens the Date and Time edit page (see Figure 12.6.2.1,

Submit Data

Date and Time edit page

enter the current date, day of the week, and time in the Current

button to save your changes.

enter the IP address and port of a network time

Time Server IPA

Submit Data

button to save

14.6.3 Reboot

Fig. 14.6.3.1.

Clicking the will ask you to confirm the Reboot command. Click OK to execute the reboot or click

Reboot

link in the Edit menu will reboot the NetGuardian-16S. A dialog box (see Figure 12.6.3.1)

Reboot command confirmation prompt

Cancel

14.6.4 NVRam

Clicking the configuration changes to the NetGuardian-16S's internal memory, or you can reset the unit's memory to its default settings.

Note:

The NetGuardian-16S stores its configuration data in nonvolatile RAM (NVRAM). The NVRAM will safely store all of the NetGuardian-16S's configuration data, even if the unit's power supply fails.

To write your database changes to the NVRAM,

Submit Data

the

To initialize the NVRAM and erase all configuration data,

drop-down menu and click the

NVRam

If you're not a system administrator, your access privileges may not include rights to access this page.

link in the Edit menu opens the NVRam page. On this page you can write your

Write

from the Action drop-down menu and click

choose

Initialize

from the Action menu

button.

Submit Data

choose

button.

Reference Section15

NetGuardian-16S Alarm Map15.1

Description Port Address Display Points

NetGuardian-16S Base Unit Discrete Alarms 99 1 1 1–32 8001–8032 9001–9032 Ping Alarms 99 1 2 1–32 8065–8096 8065–9096 Control Relays 99 1 11 1–8 8641–8648 9641–9648 System Alarms 9–15 99 1 11 9–15 8649–8655 9649–9655 System Alarms 33–50 99 1 11 33–50 8673–8690 9673–9690

NetGuardian-16S Expansion #1 Discrete Alarms 99 1 12 1–48 6001–6064 7001–7064 Control Relays 99 1 13 1–8 6065–6072 7065–7072

NetGuardian-16S Expansion #2 Discrete Alarms 99 1 14 1–48 6129–6177 7129–7177 Control Relays 99 1 15 1–8 6193–6200 7193–7200

NetGuardian-16S Expansion #3 Discrete Alarms 99 1 16 1–48 6257–6305 7257–7305 Control Relays 99 1 17 1–8 6321–6328 7321–7328

Table 15.1.A.

NetGuardian-16S alarm map

SNMP Trap Numbers

Set Clear

System Alarm Descriptions15.2

Point System Alarm Description

9 Modem not Responding Modem not responding to initialization string 10 No Dialtone Dial tone not detected during dial-out attempt 11 Pager Que Overflow Over 250 unsent events in pager queue 12 Pager Notify Failed Attempted pager notification unsuccessful 13 Callout Que Overflow Over 8 unsent calls in Voice Call Out queue 14 Callout Notify Failed Attempted Voice Call Out unsuccessful 15 Exp. Module Callout Alarm collected from Entry Control Unit (ECU) 33 Unit Reset Toggles whenever unit reboots

34 Lost Provisioning

35 Intra-communication Fail 36 Private LAN not Active Ethernet link not detected on Private port

Unit using default configuration settings. NVRAM may be damaged

Communications failure between the NetGuardian-16S’s two circuit boards

37 Public LAN not Active Ethernet link not detected on Public port 38 Duplicate Private IPA

39 Duplicate Public IPA

40 DCP Poller Inactive

41 DCP Event Que Full

42 SNMP Trap not Sent 43 Network Time Server Communication to network time server failure 44 BSU Standalone Mode 45 Serial Rcv Overflow UART hardware overflowed during receive 46 Serial Rcv Que Full

47 Timed Tick

48 Channel Port Timeout

49 Craft Port Timeout

50 NGDdx Expansion Fail

Unit detects another node with same IP address as the Private port

Unit detects another node with same IP address as the Public port

Unit has not received poll from T/Mon for longer than DCP Timer period set by system administrator

More than 500 uncollected events in DCP event queue

SNMP trap address is not defined and an SNMP Trap event occurred

Communication with CopperController failure and BSU enters Standalone Mode.

Alarm set when any data port is filled with more than 16K of information

Toggles state at constant rate set by Timed Tick period configured by system administrator

Channel port has not forwarded any traffic for longer than Channel Port Timeout period set by system administrator

Craft Timeout Timer has not been reset in the period set by system administrator

Communication to NetGuardian-16S Expansion unit(s) failure

Table 15.5.A.

System alarm descriptions

Voice Call Out Default Dialogs15.3

15.3.1 Dialog 1: Default Critical

"Hello, this is telephone number <DTMF ID>." "The time is <time> <A.M./P.M.>" "A Critical alarm exists. A Critical alarm exists. A Critical alarm exists." "Enter PIN to acknowledge alarm."

(User enters Acknowledge Code followed by pound (#) to acknowledge alarm.)

Wait for PIN

time elapses, and the user has not entered the code, then replay message.

If user enters incorrect code, then: If errors exceed repeat count, then: If code correct then:

"Acknowledgement accepted. Thank you. Goodbye."

"Problem invalid acknowledgement code."

"Thank you. Goodbye."

15.3.2 Dialog 2: Default Major

"Hello, this is telephone number <DTMF ID>." "The time is <time> <A.M./P.M.>" "A Major alarm exists. A Major alarm exists. A Major alarm exists." "Enter PIN to acknowledge alarm."

(User enters Acknowledge Code followed by pound (#) to acknowledge alarm.)

Wait for PIN

If If user enters incorrect code, then: If errors exceed repeat count, then:

time elapses, and the user has not entered the code, then replay message.

"Problem invalid acknowledgement code."

"Thank you. Goodbye."

If code correct then:

"Acknowledgement accepted. Thank you. Goodbye."

15.3.3 Dialog 3: Default Secure Dial-In

"Please enter password."

(User enters Acknowledge Code followed by pound (#) as user ID password.)

"Hello, this is telephone number <DTMF ID>." "The time is <time> <A.M./P.M.>"

If no alarms, then: If Critical alarm, then: If Major alarm, then:

"Thank you. Goodbye."

"No alarms exist. No alarms exist. No alarms exist."

"A Critical alarm exists. A Critical Alarm exists. A Critical Alarm exists."

"A Major alarm exists. A Major Alarm exists. A Major Alarm exists."

15.3.4 Dialog 4: Critical GR-474

"Hello, this is telephone number <DTMF ID>." "The time is <time> <A.M./P.M.>" "A Critical alarm exists. A Critical alarm exists. A Critical alarm exists." BONG-BONG, BONG-BONG, BONG-BONG

total)

"Enter PIN to acknowledge alarm."

(User enters Acknowledge Code followed by pound (#) to acknowledge alarm.)

(Double-stroke "bong" every 1.5 seconds, 6 strokes

Wait for PIN

If If user enters incorrect code, then: If errors exceed repeat count, then: If code correct then:

time elapses, and the user has not entered the code, then replay message.

"Acknowledgement accepted. Thank you. Goodbye."

"Problem invalid acknowledgement code."

"Thank you. Goodbye."

15.3.5 Dialog 5: Major GR-474

"Hello, this is telephone number <DTMF ID>." "The time is <time> <A.M./P.M.>" "A Major alarm exists. A Major alarm exists. A Major alarm exists."

BONG, BONG, BONG "Enter PIN to acknowledge alarm."

(User enters Acknowledge Code followed by pound (#) to acknowledge alarm.)

Wait for PIN

If If user enters incorrect code, then: If errors exceed repeat count, then: If code correct then:

time elapses, and the user has not entered the code, then replay message.

(Single "bong" every 1.5 seconds, 3 strokes total)

"Problem invalid acknowledgement code."

"Thank you. Goodbye."

"Acknowledgement accepted. Thank you. Goodbye."

15.3.6 Dialog 6: GR-474 Secure Dial-In

"Please enter password."

(User enters Acknowledge Code followed by pound (#) as user ID password.)

"Hello, this is telephone number <DTMF ID>." "The time is <time> <A.M./P.M.>"

If no alarms, then: If Critical alarm, then:

"A Critical alarm exists. A Critical Alarm exists. A Critical Alarm exists."

BONG-BONG, BONG-BONG, BONG-BONG

total)

If Major alarm, then:

"A Major alarm exists. A Major Alarm exists. A Major Alarm exists." BONG, BONG, BONG

"Thank you. Goodbye."

"No alarms exist. No alarms exist. No alarms exist."

(Double-stroke "bong" every 1.5 seconds, 6 strokes

(Single "bong" every 1.5 seconds, 3 strokes total)

15.3.7 Dialog 7: Critical RUS-FORM-522

"Hello, this is telephone number <DTMF ID>." "The time is <time> <A.M./P.M.>" "A Critical alarm exists. A Critical alarm exists. A Critical alarm exists." "Enter PIN to acknowledge alarm."

(User enters Acknowledge Code followed by pound (#) to acknowledge alarm.)

Wait for PIN

time elapses, and the user has not entered the code, then replay message. If user enters incorrect code, then: If errors exceed repeat count, then: If code correct then:

"Acknowledgement accepted. Thank you. Goodbye."

"Problem invalid acknowledgement code."

"Thank you. Goodbye."

15.3.8 Dialog 8: Major RUS-FORM-522

"Hello, this is telephone number <DTMF ID>." "The time is <time> <A.M./P.M.>" "A Major alarm exists. A Major alarm exists. A Major alarm exists." BUSY-BUSY-BUSY "Enter PIN to acknowledge alarm."

(User enters Acknowledge Code followed by pound (#) to acknowledge alarm.)

Wait for PIN

If If user enters incorrect code, then:

(Busy tone, 3 pulses; .5 seconds on and .5 seconds off)

time elapses, and the user has not entered the code, then replay message.

"Problem invalid acknowledgement code."

If errors exceed repeat count, then: If code correct then:

"Acknowledgement accepted. Thank you. Goodbye."

"Thank you. Goodbye."

15.3.9 Dialog 9: RUS-FORM-522 Secure Dial-In

"Please enter password."

(User enters Acknowledge Code followed by pound (#) as user ID password.)

"Hello, this is telephone number <DTMF ID>." "The time is <time> <A.M./P.M.>"

If no alarms, then:

"No alarms exist. No alarms exist. No alarms exist."

RING-RING, RING-RING, RING-RING...

If Critical alarm, then: If Major alarm, then:

"A Major alarm exists. A Major Alarm exists. A Major Alarm exists." BUSY-BUSY-BUSY

"Thank you. Goodbye."

"A Critical alarm exists. A Critical Alarm exists. A Critical Alarm exists."

(Busy tone, 3 pulses; .5 seconds on and .5 seconds off)

(Continuous 2-ring ringback tone)

NetGuardian-16S Trap OIDs15.4

The illustration and tables below outline the SNMP OIDs for NetGuardian-16S alarm points. This illustration begins with dpsRTU; however, the MIB object identifier tree has several levels above that. The full English name is as follows: root.iso.org.dod.internet.private.enterprises.dps-Inc.dpsAlarmControl.dpsRTU. Therefore, dpsRTU's full object identifier is 1.3.6.1.4.1.2682.1.2. Each level beyond dpsRTU adds another object identifying number. For example, the object identifier of the Display portion of the Control Grid is

1.3.6.1.4.1.2682.1.2.3.3 because the object identifier of dpsRTU is 1.3.6.1.4.1.2682.1.2 + the Control Grid (.3) + the Display (.3).

dpsRTU

1.3.6.1.4.1.2682.1.2

_OV_vTraps

(.0)

(O.)_OV_Traps points

_OV_vTraps

(1.3.6.1.4.1.2682.1.2.0)

PointSet (.20) PointClr (.21)

SumPSet (.101)

SumPClr (.102)

ComFailed (.103)

ComRestored (.014)

P0001Clr (.20001) through

P0064Set (.10064)

P0001Clr (.20001) through

P0064Clr (.20064)

Ident

(.1)

DisplayGrid

(.2)

ControlGrid

(.3)

NVRamGrid

(.4)

AlarmGrid

(.5)

DisplayEntry (.1) NVRamSection (.1) AlarmEntry (.1)

See Table 13.1.A

(.1) Identity points

Ident

(1.3.6.1.4.1.2682.1.2.1)

Manufacturer (.1)

Model (.2)

Firmware Version (.3)

DateTime (.4)

ResyncReq (.5)*

* Must be set to "1" to perform the resync request which will resend TRAPs for any standing alarm.

(.2) DisplayGrid points

DisplayEntry

(1.3.6.1.4.1.2682.1.2.2.1)

Port (.1)

Address (.2)

Display (.3)

DispDesc (.4)*

PntMap (.5)*

(.3) ControlGrid points

ControlGrid

(1.3.6.1.4.1.2682.1.2.3)

Port (.1)

Address (.2)

Display (.3)

Point (.4)

Action (.5)

(.4) NVRamSection points

NVRamSection (1.3.6.1.4.2682.1.2.4.1)

NVsNmbr (.1)

NvsData (.2)

NvsStatus (.3)

(.5) AlarmEntry points

AlarmEntry

(1.3.6.4.1.2682.1.2.5.1)

Aport (.1)

AAddress (.2)

ADisplay (.3)

APoint (.4)

APntDesc (.5)*

AState (.6)

* For specific alarm points, see Table 13.1.A.

Table 20.3.A.

MIB object identifier tree descriptions

SNMP Granular Trap Packets15.5

SNMP Header Description

0 Version

Public Request

Trap Request

1.3.6.1.4.1.2682.1.2 Enterprise

126.10.230.181 Agent address

Enterprise Specific Generic Trap

8001 Specific Trap

617077 Time stamp

1.3.7.1.2.1.1.1.0 Object

NetGuardian-16S Value

1.3.6.1.2.1.1.6.0 Object 1-800-622-3314 Value

1.3.6.1.4.1.2682.1.2.4.1.0 Object 01-02-1995 05:08:27.760 Value

1.3.6.1.4.1.2682.1.2.5.1.1.99.1.1.1 Object 99 Value

1.3.6.1.4.1.2682.1.2.5.1.2.99.1.1.1 Object

1 Value

1.3.6.1.4.1.2682.1.2.5.1.3.99.1.1.1 Object

1 Value

1.3.6.1.4.1.2682.1.2.5.1.4.99.1.1.1 Object

1 Value

1.3.6.1.4.1.2682.1.2.5.1.5.99.1.1.1 Object

Rectifier Failure Value

1.3.6.1.4.1.2682.1.2.5.1.6.99.1.1.1 Object

Alarm Value

Table 12.3.A.

Example of SNMP headers and descriptions

Table 12.3.A shows the information contained in the SNMP Trap packets sent by the NetGuardian-16S. The NetGuardian-16S sends a unique, granular Trap OID for each alarm point, and the Trap includes the user-configured alarm description in a variable binding value field.

There are two ways your SNMP manager can identify alarms from the NetGuardian-16S:

· Read the unique, granular Traps OID for each alarm

· Read the generic Trap OID for any NetGuardian-16S Trap (1.3.6.1.4.1.2682.1.2.5.1.2.99.1.1.1) and parse

the variable binding for the alarm description.

ASCII Symbol Descriptions15.6

Abbreviation Description Abbreviation Description

NUL Null DLE Data Link Escape

SOH Start of Heading DC Device Control

STX Start of Text NAK Negative Acknowledge

ETX End of Text SYN Synchronous Idle EOT End of Transmission ETB End of Transmission Block ENQ Enquiry CAN Cancel ACK Acknowledge EM End of Medium

BEL Bell SUB Substitute

BS Backspace ESC Escape HT Horizontal Tabulation FS File Separator

LF Line Feed GS Group Separator

VT Vertical Tabulation RS Record Separator

FF Form Feed US Unit Separator CR Carriage Return SP Space (blank) SO Shift Out DEL Delete

SI Shift In BRK Break Received

Table 13.6.A.

ASCII symbols

Table 13.6.A lists all possible ASCII symbols displayed on the Port Transmit and Port Receive pages. (For more information about Port Transmit and Port Receive, see Section 12.5.7, "Port Transmit and Port Receive."

Some notes on the ASCII port display:

· Printable ASCII characters will appear as ASCII.

· Non-printable ASCII characters will appear as labels surrounded by { } brackets (for example, {NUL}).

· Non-ASCII characters will appear as hexadecimal surrounded by [ ] brackets (e.g. [IF]).

· A received BREAK will appear as <BRK>.

Modem Access15.7

The TTY interface can also be accessed through the phone line, but before dial in access is granted the user must be set up as a modem user with Edit16S.

Figure 12.7.1.1

Under the Login tab select the User that will need modem access and make sure that the modem check box at the bottom is checked. The password will also need to be set. Figure 12.7.1.1 shows a example of changes that need to be made.

When dialing in, priority is given to voice. The voice will timeout waiting for a DTMF ID and the modem should automatically establish a connection. Once a connection has been established, the user should see the standard TTY interface password prompt. Enter a valid password to access the TTY menus. For an attached null modem the following command would be sent to dial the unit:

ATDT<telephone number>

Edit 16S Changes

Technical Support16

DPS Telecom products are backed by our expert Technical Support representatives, live human beings with the training and skills to solve your problems fast. To help us help you better, please take the following steps before calling Technical Support:

1. Check the DPS Telecom Web site.

You will find answers to many common questions on the DPS Telecom Web site, at

www.dpstelecom.com/support

2. Prepare relevant information.

Having the important information about your DPS Telecom product ready to hand will help us answer your questions faster. Please have ready your hardware serial number and user number when you call. It's also handy to write down all other important information about your DPS Telecom product. But if you don't have all the information when you call, our Technical Support representatives can help you find it.

3. Have access to troubled equipment.

Please be at or near your equipment when you call DPS Telecom Technical Support. This will help us solve your problem more efficiently.

. Look here first for a fast solution to your problem.

4. Call during Customer Support hours.

Customer support hours are Monday through Friday, from 7 A.M. to 6 P.M., Pacific time. During these hours Technical Support representatives are on duty in our fully equipped simulation lab.

DPS Technical Support Phone Number:

Emergency Assistance:

assistance after hours, allow the phone to ring until it is answered with a paging message. You will be asked to enter your phone number. An on-call technical support representative will return your call as soon as possible.

Emergency assistance is available 24 hours a day, 7 days a week. For emergency

(559) 454-1600

Warranty

DPS Telecom warrants, to the original purchaser only, that its products a) substantially conform to DPS' published specifications and b) are substantially free from defects in material and workmanship. This warranty expires two years from the date of product delivery with respect to hardware and ninety days from the date of product delivery with respect to software. If the purchaser discovers within these periods a failure of the product to substantially conform to the specifications or that the product is not substantially free from defects in material and workmanship, the purchaser must promply notify DPS. Within reasonable time after notification, DPS will endeavor to correct any substantial non-conformance with the specifications or substantial defects in material and workmanship, with new or used replacement parts. All warranty service will be performed at the company's office in Fresno, California, at no charge to the purchaser, other than the cost of shipping to and from DPS, which shall be the responsiblity of the purchaser. If DPS is unable to repair the product to conform to the warranty, DPS will provide at its option one of the following: a replacement product or a refund of the purchase price for the non-conforming product. These remedies are the purchaser's only remedies for breach of warranty. Prior to initial use the purchaser shall have determined the suitability of the product for its intended use. DPS does not warrant a) any product, components or parts not manufactured by DPS, b) defects caused by the purchaser's failure to provide a suitable installation environment for the product, c) damage caused by use of the product for purposes other than those for which it was designed, d) damage caused by disasters such as fire, flood, wind or lightning unless and to the extent that the product specification provides for resistance to a defined disaster, e) damage caused by unauthorized attachments or modifications, f) damage during shipment from the purchaser to DPS, or g) any abuse or misuse by the purchaser.

THE FOREGOING WARRANTIES ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

In no event will DPS be liable for any special, incidental, or consequential damages based on breach of warranty, breach of contract, negligence, strict tort, or any other legal theory. Damages that DPS will not be responsible for include but are not limited to, loss of profits; loss of savings or revenue; loss of use of the product or any associated equipment; cost of capital; cost of any substitute equipment, facilities or services; downtime; claims of third parties including customers; and injury to property.

For an additional fee DPS may, at its option, make available by written agreement only an extended warranty providing an additional period of time for the applicability of the standard warranty.

Technical Support

If a purchaser believes that a product is not operating in substantial conformance with DPS' published specifications or there appear to be defects in material and workmanship, the purchaser should contact our technical support representatives. If the problem cannot be corrected over the telephone and the product and problem are covered by the warranty, the technical support representative will authorize the return of the product for service and provide shipping information. If the product is out of warranty, repair charges will be quoted. All non-warranty repairs receive a 90-day warranty.

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DPS Telecom NetGuardian-16S User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

NetGuardian-16S Overview1

Shipping List2

Optional Accessories3

Specifications4

Installation5

Tools Needed5.1

Mounting5.2

Power Connection5.3

LAN Connection5.4

Telco Connection5.5

Alarm and Control Relay Connections5.6

5.6.1 Alarm and Control Relay Connector Pinout Table

5.6.2 Discretes 1–24 Connector Pinout Diagram

5.6.3 Discretes 25–32/Relays 1–8 Connector Pinout Diagram

Data Ports5.7

NetGuardian Expansion Port5.8

Craft ports

Jumper Options — Switch Control Relays from Normally Open to Normally Closed

Building Status Unit6

Standard Mode

Standalone Mode

Voice Call Out7

Voice Call Out Sequence of Operations7.1

LCD Display8

Alarm and Control Status Messages8.1

LCD Command Menu8.2

Sound off

Reboot

Run Config

Contrast

Alarm Speaker9

Front panel LEDs

Back Panel LEDs11

Connecting to the NetGuardian via Craft Port12

TTY Interface13

Menu Shortcut Keys13.1

Unit Configuration13.2

Monitoring13.3

Web Browser Interface14

Logging On to the Web Browser Interface14.1

Logging Out of the Web Browser Interface14.2

Other Top Frame Links14.3

Monitor and Edit menus

Monitor Menu14.5

Base Alarms

Ping Targets

System Alarms

Controls

Event Log

Edit Menu14.6

Call List

Date and Time

Reboot

NVRam

Reference Section15

NetGuardian-16S alarm map

System alarm descriptions

Voice Call Out Default Dialogs15.3

NetGuardian-16S Trap OIDs15.4

SNMP Granular Trap Packets15.5

ASCII Symbol Descriptions15.6

Modem Access15.7

Technical Support16