DPS Telecom NetDog 82 BW User Manual

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NetDog 82 BW

USER MANUAL

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June 23, 2010

D-OC-UM106.23100

Firmware Version 1.0

Revision History

June 23, 2010 March 23, 2009

Shipping list update. Initial release of NetDog 82 BW User Manual.

(D-OC-UM093.23100)

This document contains proprietary information which is protected by copyright. All rights are reserved. No part of this document may be photocopied without prior written consent of DPS Telecom.

All software and manuals are copyrighted by DPS Telecom. Said software and manuals may not be reproduced, copied, transmitted or used to make a derivative work, by either mechanical, electronic or any other means in whole or in part, without prior written consent from DPS Telecom, except as required by United States copyright laws.

Notice

The material in this manual is for information purposes and is subject to change without notice. DPS Telecom shall not be liable for errors contained herein or consequential damages in connection with the furnishing, performance, or use of this manual.

Contents

Visit our website at www.dpstelecom.com for the latest PDF manual and FAQs

NetDog 82 BW Overview1 1 About This Manual2 2 Shipping List3 2 Optional Accessories4 3 Specifications5 4 Hardware Installation6 5

Tools Needed6.1 5 Mounting6.2 6

NetDog 82 BW Back Panel7 7

Power Connection7.1 7 LAN Connection7.2 8 Accessing the Internal Batteries7.3 8

NetDog 82 BW Front Panel8 9

Alarm and Control Relay Connections8.1 9 Front Panel LEDs8.2 11

Quick Start: How to Connect to the NetDog 82 BW9 12

...via Craft Port9.1 12 ...via LAN9.2 14

GSM/GPRS or CDMA Wireless Modem10 15 TTY Interface11 16

Menu Shortcut Keys11.1 16 How to Receive Wireless Alarm Notifications11.2 17 Monitoring11.3 21

Monitoring the NetDog11.3.1 21

11.3.1.1

11.3.1.2

11.3.1.3

11.3.1.4

11.3.1.5

11.3.1.6 Viewing Live Target Pings11.3.2 25 Proxy Menu11.3.3 25 Event Logging11.3.4 25

Monitoring Base Alarms Monitoring Ping Targets Monitoring and Operating Relays (Controls) Monitoring Analogs Monitoring System Alarms Monitoring the Accumulation Timer

21 22 22 23 23 24

Backing Up NetDog Configuration Data via FTP11.3.5 26

11.3.5.1 Debug Input and Filter Options11.3.6 28

Reloading NetDog Configuration Data

Appendixes12 29

Appendix A — Display Mapping 12.1 29

System Alarms Display Map12.1.1 31

Appendix B — SNMP Manager Functions12.2 34 Appendix C — SNMP Granular Trap Packets12.3 36 Appendix D — ASCII Conversion12.4 37

Technical Support13 38 Frequently Asked Questions14 39

General FAQs14.1 39 SNMP FAQs14.2 40 Pager FAQs14.3 41

NetDog 82 BW Overview1

Fig. 1.1 The NetDog has all the tools you need to manage your remote site

The NetDog 82 BW — The Intelligent, Independent RTU

With an internal, rechargeable battery and wireless reporting path, network connection failures and power outages are simply no match for the NetDog 82 BW. This variant of the NetDog 82IP provides emergency visibility recovery in just 1 rack unit.

The NetDog 82BW features 8 discrete alarm points, 2 control relays, and 2 analog channels - perfect for monitoring your small to medium-sized sites. NetDog’s internal alarms will notify you in the event of a power source cut-off or a low-battery status.

Summary of NetDog 82 BW features:

· New rechargeable, internal battery to survive power disruptions at remote sites

· Run without commercial power for 10+ hours on a 4-hour charge

· Wireless connectivity via CDMA or GPRS offers an emergency alarm-reporting path (optional)

· Internal alarms for both power-source cutoff and low-battery indication

· 2 Analogs for monitoring humidity, voltage, etc. and 2 temperature sensors (1 internal /1 external)

· Built-in Web Browser interface for config and monitoring

· 24/7 pager and email alerts- no master needed

· Reports to multiple SNMP managers and T/Mon NOC simultaneously

· SNMP and/or DCPx support and robust message delivery

· Wall-mountable

Wireless support - CDMA or GPRS

The NetDog 82BW’s wireless connectivity (via CDMA or GPRS) can serve as primary transport where LAN or serial connection is unavailable, or as an emergency backup transport. Don’t sacrifice your network visibility even during a power outage or network failure.

Battery Backup for 10+ hours

With support with 2 - 2 1/2 amp battery packs, your NetDog 82 BW will maintain monitoring when you need it most. You'll gain 10+ hours of battery backup power (after a 4-hour charge) when commercial LAN fails.

24/7 pager and email alerts - no master needed

Out of the box, the NetDog supports 24/7 pager and email reporting. Send alarms directly to maintenance technicians in the field, even when no one's in the office.

Reports to multiple SNMP managers and T/Mon NOC simultaneously

The NetDog reports to both the T/Mon NOC Alarm Monitoring System and any SNMP manager. You can simultaneously forward alarms from the NetDog to T/Mon NOC and multiple SNMP managers at multiple IP addresses.

About This Manual2

There are two separate user manuals for the NetDog 82 BW, the Hardware Manual (which you're reading now) and the NetDog 82 BW Web Browser User Manual.

This Hardware Manual provides instructions for hardware installation and using the TTY interface. The Web Interface User Manuals, included on the NetDog Resource CD, provide instructions for configuring the NetDog using the Web Interface.

Shipping List3

While unpacking the NetDog, please make sure that all of the following items are included. If some parts are missing, or if you ever need to order new parts, please refer to the part numbers listed and call DPS Telecom at

(800) 622-3314.

NetDog 82 BW NetDog 82 BW User Manual D-PK-NETDG D-OC-UM106.23100

NetDog 82 BW Resource CD DB9M-DB9F Download Cable 6 ft. (includes manuals, MIBs, and software) D-PR-045-10-A-04

Ethernet Cable 14 ft. Antenna, SMA Connector D-PR-923-10A-14 D-PR-128-10A-01

Rack Ear Four 3/8" Hex Nuts

x 4 x 4

Four 6-32 x 3/8" Ear Screws Four Standard Rack Screws

' x 4

x 4

Four Metric Rack Screws Two 1/2-Amp GMT Main Power Fuses

Large Power Connector Plug for Main Power Pads

Optional Accessories4

SiteCAM D-PK-CAMRA-12001.00001

The NetDog SiteCAM provides streaming video security surveillance of remote sites. The SiteCAM connects to a separate 10/100BaseT hub. SiteCAM video can be accessed directly from the NetDog's Web Browser Interface. Up to four cameras can be supported.

External Temperature Sensor D-PR-991-10A-07

The external temperature sensor provides external temperature readings by plugging the sensor into the TEMP port on the NetDog 82 BW 's front panel.

Specifications5

Discrete Alarm Inputs: 8 (Hardware configured: dry contact, TTL internally-based, TTL externally-based)

Analog Alarms: 4 (internal temp, external temp, 2 general purpose)

Analog Input Range: (–94 to 94 VDC or 4 to 20 mA)

Control Relays: 2 Form A

Maximum Voltage: 60 VDC/120 VAC

Maximum Current: 1 Amp, AC/DC Battery Backup 2 - 2.5 Amp-hour batteries (Approx. 10 hours of power) Ping Alarms: 32 Protocols: SNMPv1, SNMPv2c, DCPx, TRIP, HTTP Interfaces: 1 DB9 RS232 Craft Port

1 RJ45 10BaseT Ethernet port

2.5mm stereo jack for optional external temperature sensor 24 screw-down connectors and blocks (28 in the 4 analogs version) CDMA interface (optional) GSM interface (optional)

Dimensions: 1.75 "H x 17" W x 12.5" L Weight: 9 lb.14 oz. Mounting: Wall or rack Power Input: –48VDC (–40 to –70 VDC)

(Optional: Also available in –24 VDC or +24 VDC)

Current Draw: 200 mA when batteries at float voltage

750 mA when charging batteries

Fuse: 1/2 amp GMT for power inputs

1 amp GMT for batteries

Operating Temperature: 32°–140° F (0°–60° C) Operating Humidity: 0%–95% noncondensing

Hardware Installation6

Tools Needed6.1

To install the NetDog, you'll need the following tools:

Phillips No. 2 Screwdriver Small Standard No. 2 Screwdriver

Wire Strippers/Cutter PC with terminal program (i.e. HyperTerminal)

NOTE: To install the NetDog in one of the wall-mount configurations, you will also require a wrench or driver capable of tightening 3/8" hex nuts.

Mounting6.2

Fig. 6.1 - The NetDog can be wall- or rack-mounted

Wall-Mounting Instructions

Depending on how your NetDog was ordered, you will attach wall-mount flanges to both sides of the NetDog in one of two ways:

1. Place the flange over the protruding screws and affix it with two of the provided 3/8" hex nuts

2. Affix the flange to the NetDog with two of the provided 6/32 screws (NOTE: screws longer than those

provided may contact the internal components of the NetDog, adversely affecting normal operation).

3. After flanges have been attached to the NetDog, mount it in the appropriate location with 2 screws through

each flange.

Rack-Mounting Instructions

The NetDog 82 BW mounts in a 19" rack or a 23" rack using the provided rack ears for each size. Two rack ear locations are provided. Attach the appropriate rack ears in the flush-mount or rear-mount locations shown in Fig.

6.1. Note: Rack ears can be rotated 90° for wall mounting or 180º for other mounting options (not shown).

NetDog 82 BW Back Panel7

Fig. 7.1 - Pinouts and connectors on the NetDog's back panel.

Power Connection7.1

The NetDog has one screw terminal barrier plug power connector, located in the middle of the back panel. (See Fig. 7.1)

Before you connect a power supply to the NetDog, test the voltage of your power supply:

· Connect the black common lead of a voltmeter to the ground terminal of the battery, and connect the red

lead of the voltmeter to the battery's –48 VDC terminal. The voltmeter should read between –43 and –

53 VDC. If the reading is outside this range, test the power supply. To connect the NetDog to a power supply, follow these steps:

1. Remove the fuse from the back panel of the NetDog. Do not reinsert the fuse until all connections to the unit have been made.

2. Remove the power connector plug from the Power Connector. Note that the plug can be inserted into the power connector only one way — this ensures that the barrier plug can only be reinserted with the correct polarity. Note that the –48V terminal is on the left and the GND terminal is on the right.

3. Use the grounding lug to properly ground the unit.

4. Insert a battery ground into the power connector plug's right terminal and tighten the screw; then insert a –48 VDC line to the plug's left terminal and tighten its screw.

5. Push the power connector plug firmly back into the power connector. If the power feed is connected correctly, the Power LED on the front of the unit will light GREEN. If the polarity of the power feed is reversed, the Power LED will not light.

6. Reinsert the fuse to power the NetDog. The front panel LEDs will flash RED and GREEN.

1. Using a small Phillips screwdriver, remove the top screws from unit's right panel, where the battery packs are located.

2. Remove the screws from the side of the right panel.

3. Remove the metal cover to expose the batteries.

4. To use battery power for the first time, plug the 2 white battery connectors together, shown below.

LAN Connection7.2

The NetDog has one 10BaseT Ethernet port. The 10BaseT port requires a standard RJ45 Ethernet cable. If the IP connection is OK, the NET LED on the front of the unit will blink RED when traffic is present.

Accessing the Internal Batteries7.3

To conserve battery power, your NetDog 82 BW ships will the internal battery pack(s) disconnected. To plug in the battery packs for the first time, or to change the batteries, follow these simple steps. These instructions assume the NetDog is facing you, as shown below.

NetDog 82 BW Front Panel8

Fig. 8.1 - Parts and connectors on the NetDog's front panel.

Alarm and Control Relay Connections8.1

Fig. 8.2 - Alarm and control relay connectors.

The NetDog's discrete alarm inputs, control relay outputs, and (optional) analog alarm inputs, and fuse alarm output are connected through the screw-lug terminals on the front panel.

Fig. 8.3 - Alarm inputs can be configured with

jumpers A through F

Fig. 8.5 - Each alarm input has four

configuration options.

Fig. 8.4 - Circuit board jumper designations, located in the

lower right area of the circuit board.

How to Bias Alarm Points

Example: If connecting alarm points to a dry contact relay, look at the dry contact example. Be sure to set

jumpers A and C, then bring out the leads from 1A and 1B to both contacts of the relay. NOTE: Using dry contact and contact to ground modes is not suggested because the -Batt biasing relies on the

-48 bus. The NetDog ships in the TTL internally-biased mode from the factory. This is the suggested configuration.

Front Panel LEDs8.2

LED

Status

Description

Net

Blink Green

Transmit over Ethernet port from processor

Blink Red

Receive from Ethernet port to processor

Relay 1

Solid Green

Relay 1 is latched

Relay 2

Solid Green

Relay 2 is latched

Alarms 1-8

Solid Red

Associated alarm is in alarm state

Wireless

Blink Green

Transmit to wireless.

Blink Red

Receive from wireless.

Craft

Blink Green

Transmit over craft port.

Blink Red

Receive over craft port.

Battery In

Use

Solid Green

Commercial power has been lost and the NetDog 82 BW is running on battery power.

Battery Low

Solid Red

Triggered when the battery voltage drops below 11.7. The unit will run for approx. 1.5 hours

The NetDog's front panel LEDs indicate communication and alarm reporting status. LED status messages are described below in Table 8A.

*NOTE: Alarm must be configured for notification to be reflected in LED

Table 8A Front panel LED Status message descriptions

1. The simplest way to connect to the NetDog 82 BW is over a physical cable connection between your PC's

COM port and the unit's craft port. Note: You must be connected via craft port or Telnet to use the TTY interface. Make sure you are using the straight through (1 to 1) Male to Female DB9-DB9 download cable provided with your NetDog 82 BW to make a craft port connection.

Fig. 9.1 - Simplest connection to the NetDog is via craft port.

To access HyperTerminal using Windows:

2. Click on the Start menu > select Programs > Accessories > Communications > HyperTerminal.

3. At the Connection Description screen, enter a name for this connection. You may also select an icon. The name and icon do not affect your ability to connect to the unit.

4. At the Connect To screen, select COM1 (the most commonly used) from the drop down menu and click OK.

Quick Start: How to Connect to the NetDog 82 BW9

Most NetDog users find it easiest to give the unit an IP address, subnet and gateway through the TTY interface to start. Once these settings are saved and you reboot the unit, you can access it over LAN to do the rest of your databasing via the Web Browser interface.

Another option: You can skip the TTY interface by using a LAN crossover cable directly from your PC to the NetDog 82 BW and access its Web Browser. See Section 9.2

...via Craft Port9.1

5. Select the following COM port options:

• Connect using COM1 or appropriate COM port

• Bits per second: 9600

• Data bits: 8

• Parity: None

• Stop bits: 1

• Flow control: None

Once connected, you will see a blank, white HyperTerminal screen. Press Enter to activate the configuration menu.

6. When prompted, enter the default password is dpstelecom. NOTE: If you don't receive a password prompt, check the port you are using on your PC and make sure you are using the cable provided.

7. The NetDog 82 BW's main main menu will appear. Type C for C)onfig, then E for E)thernet. Configure the unit's IP address, subnet mask, and default gateway.

8. ESC to the main menu. When asked if you'd like to save your changes, type Y for Y)es. Reboot the NetDog 82 BW to save its new configuration.

Now you're ready to do the rest of your configuration via LAN. Plug your LAN cable into the NetDog 82 BW and see Section 9, "Logging On to the NetDog 82 BW" to continue databasing using the Web Browser.

...via LAN9.2

Fig. 9.2 - Connection through Ethernet port

To connect to the NetDog 82 BW via LAN, all you need is the unit's IP address (Default IP address is

192.168.1.100). If you DON'T have LAN, but DO have physical access to the NetDog 82 BW, connect using a LAN

crossover cable. NOTE: Newer PCs should be able to use a standard straight-through LAN cable and handle the crossover for you. To do this, you will temporarily change your PC's IP address and subnet mask to match the

NetDog's factory default IP settings. Follow these steps:

1. Get a LAN crossover cable and plug it directly into the NetDog 82 BW's LAN port.

2. Look up your PC's current IP address and subnet mask, and write this information down.

3. Reset your PC's IP address to 192.168.1.200.

4. Reset your PC's subnet mask to 255.255.0.0. You may have to reboot your PC to apply your changes.

5. Once the IP address and subnet mask of your computer coincide with the unit, you can access the NetDog 82 BW via a Telnet session or via Web browser by using the unit's default IP address of

192.168.1.100.

6. Provision the NetDog 82 BW with the appropriate information, then change your computer's IP address and subnet mask back to their original settings

GSM/GPRS or CDMA Wireless Modem10

You can order your NetDog 82 BW with an optional GSM/GPRS or CDMA wireless modem, which provides wireless network connection. (See Fig. 10.1). The wireless modem is powered by the same –48 VDC power as the NetDog, which provides more secure, more robust operation than modems that run off commercial power.

You may use any service provider you choose for your wireless connectivity. DPS Telecom has tested and recommends using CrossBridge Solutions.

www.crossbridgesolutions.com

Phone: (800) 668-4368 Email: info@crossbridgesolutions.com

Fig. 10.1 - Simplified diagram of CrossBridge Connection

TTY Interface11

Fig. 11.1 The TTY interface initial configuration screen

From the TTY interface, you can configure the NetDog's Ethernet port settings, monitor the status of base and system alarms, operate control relays, view live ping targets, and view debug or create proxy connections to other ports. However, DPS suggests using the Web Browser Interface for your databasing once you have configured your initial Ethernet settings.

To use TTY, all you need is any PC with terminal emulation software (i.e. Hyperterminal) and a connection to the NetDog. This connection can be a direct connection to the NetDog's front panel craft port or a remote connection via Telnet.

Some initial software configuration must be performed before you can use a remote connection to the NetDog. For Telnet, connect to the NetDog's IP address at port 2002 to access the configuration menus after initial LAN/WAN setup. Telnet sessions are established at port 2002, not the standard Telnet port as an added security measure.

The TTY interface is primarily used for configuring and provisioning the NetDog, but you can also use it to ping IP targets and view system statistics.

NOTE: The TTY default password is "dpstelecom".

Menu Shortcut Keys11.1

The letters before or enclosed in parentheses ( ) are menu shortcut keys. Press the shortcut key to access that option. Pressing the ESC key will always bring you back to the previous level. Entries are not case sensitive.

How to Receive Wireless Alarm Notifications11.2

The following How-TO guide describes how to setup SNMP traps over your wireless connection. Steps shown using the TTY interface can also be performed via LAN using the Web Browser interface. See section "Configuring PPP Modes" in the NetDog 82 BW Web Browser User Manual for instructions.

1. Open the software tunnel for the wireless provider you selected. DPS Telecom recommends CrossBridge Solutions and will be using this provider in the example.

2. Access the TTY interface for the NetDog 82 BW using terminal-emulating software on your PC. Logon to the NetDog and press C)onfig > E)dit. (For help accessing the TTY interface via NetDog's craft port, see section, "Quick Start: How to Connect to the NetDog 82 BW via Craft Port".)

3. Press P)PP to edit the PPP settings. Here, you'll need to configure the wireless Mode and Phone settings. Press M to select a wireless reporting mode. In this example, onDemand mode is used and is recommended by DPS. (See table below.)

Mode

Description

Off

Disables all wireless connectivity

Permanent

Unit will use wireless connectivity all the time

Backup

Unit will communicate via wireless when LAN is

immediately unavailable.

OnDemand

Unit will communicate via wireless when LAN is unavailable, but only when an alarm occurs that needs to be reported. This setting is recommended because it conserves bandwidth.

4. After selecting your mode, press H to edit the phone string. You will type in the number that will specify to the modem to connect to your wireless provider's Internet service. For CDMA, enter #777. For GPRS, enter

*99***1# .

5. Press Y)es to save your settings and reboot the unit.

6. Check on your PPP timer settings in the NetDog's Web Browser. (See the NetDog 82 BW Web Browser User Manual on the Resource Disk.) In the Edit Menu > Timers, enter the number of minutes before you want to PPP connection to timeout after an event.

7. Now, let's setup SNMP traps to be reported over your wireless connection. First, we need to get the IP address given to this NetDog 82 BW by the wireless provider. Go to the Start Menu and click Run.

8. In the Open field, type in cmd and click OK. From the Command Line, enter ipconfig and press Enter. Circled in the second image is the designated IP address we need.

9. From the Web Browser interface, go to Edit > SNMP. Enter IP address from Step 8 in the IPA field and Save.

10. If you experience problems receiving an SNMP trap over your wireless connection, go back to the TTY interface and D)ebug to perform your troubleshooting.

Monitoring11.3

11.3.1 Monitoring the NetDog

Connect a PC running VT100 terminal emulation software to the craft port or connect via LAN using a Telnet client with VT100 emulation to port 2002 to reach the monitor menu selection. This section allows you to do full system monitoring of the NetDog, including: all alarms, ping information, relays, analogs, and system status.

Fig. 11.2. The monitor menu allows status checking on all elements

11.3.1.1 Monitoring Base Alarms

View the status of the device connected to the discrete alarms from the M)onitor menu > A)larms option. Under Status, the word Alarm will appear if an alarm has been activated and Clear will appear if an alarm condition is not present. If groups are used the user defined status will be displayed.

Fig. 11.3 - This example shows the discrete alarms

11.3.1.2 Monitoring Ping Targets

View the status of all your ping targets from the M)onitor menu > P)ing targets option. This screen displays the ping target ID, description, and IP address. Under Status the word Alarm will appear if an alarm has been activated and Clear will appear if an alarm condition is not present.

Fig. 11.4 - The Ping info submenu allows you to change ping targets

11.3.1.3 Monitoring and Operating Relays (Controls)

The NetDog comes equipped with 2 relays that can be used to control external devices. Monitor the status of your relays from the M)onitor menu > re(L)ays option.

Fig. 11.5 - The NetDog's two relays can be operated from this screen

11.3.1.4 Monitoring Analogs

View the current reading and the alarm status of your analog devices from the M)onitor menu > a(N)alogs option. The value shown is a snapshot of the channels measurement, not a real-time reading. Refresh the readings by re-selecting the analogs option. Alarm status indicates that a preset threshold has been crossed and is designated by an x.

The four analog measuring inputs are set to measure voltage as the factory default. If your sensor's output is current, change the appropriate analog shunt to the current measuring position. The scaling worksheet in the provisioning section converts all readings shown here into native units, such as degrees Celsius or percent relative humidity.

Fig. 11.6 - This display allows you to monitor the NetDog's 4 analog inputs

11.3.1.5 Monitoring System Alarms

View the status of the NetDog's system alarms from the M)onitor menu > S)ystem option. Under Status, the word Alarm will appear if an alarm has been activated and Clear will appear if an alarm condition is not present. See Appendix, "System Alarm Descriptions," for more information. If groups are used the user defined status will be displayed.

Field

Description

Display and Point Reference

Indicates which alarm point is to be monitored.

Point Description

The user-defined description of the monitored alarm point.

Point Status

The current status of the monitored point.

Event Threshold

Amount of time allowed to accumulate before the system alarm, “Accumulation Event” is triggered. Note: Maximum is 45 days.

Fig. 11.7 - Alarms can be viewed from the M)onitor menu > S)ystem option

11.3.1.6 Monitoring the Accumulation Timer

The Accumulation Timer keeps a running total of the amount of time a point is in an alarm state. An alarm point that exceeds a user defined threshold will trigger a Accumulation Event system alarm. Refer to the figure and table below to define the accumulation timer.

Fig. 11.8 - Monitor and reset the Accumulator Timer

Accumulated Time

The total time the monitored point has been in an ALARM state.

Accumulated Since

Indicates the last time the accumulation timer was reset.

Reset Accumulation Timer

Placing a check mark here will reset the timer when the user presses the Submit button.

Table 11A - Field descriptions in the Accumulator Timer Settings

11.3.2 Viewing Live Target Pings

Choose P)ing to ping any of the NetDog's user defined IP addresses. Then enter the ID number (1-32) of the IP address or enter any IP address to ping.

Fig. 11.9 - Continuously ping an IP address that has been defined in the NetDog's ping table

11.3.3 Proxy Menu

You can create proxy connections to reach-through to the craft port or modem port from the P)roxy menu. You'll be able to monitor and control additional devices via proxy connection to the NetDog.

To cancel the proxy connection wait a half second, then quickly type @@@ and press ENTER.

Fig. 11.10 - . Access devices connected to the Craft Port and Modem through M)onitor menu > P)roxy option

11.3.4 Event Logging

Choose E)vent log to view the up to 100 events posted to the NetDog; including power up, base and system alarms, ping alarms, analog alarms, and controls. Posted events for the various alarms include both alarm and clear status. Refer to Table 13.3.4.A for event log field descriptions.

Note: All information in the event log will be erased upon reboot or a power failure.

Event Log Field

Description

Evt

Event number (1–100)

Date

Date the event occurred

Time

Time the event occurred

Grp

Alarm Group

State

State of the event (A=alarm, C=clear)

PRef

Point reference (See Appendix A for display descriptions).

Description

User defined description of the event as entered in the alarm point and relay description fields.

Fig. 11.11 - Monitor the last 100 events recorded by the NetDog from the M)onitor menu > E)vent log option

Table 11B. Event Log field descriptions

11.3.5 Backing Up NetDog Configuration Data via FTP

1. From the Start menu on your PC, select RUN.

2. Type "ftp" followed by the IP address of the NetDog you are backing up (e.g. ftp 126.10.120.199).

3. After the connection is made press Enter.

4. Enter the password of the NetDog (default password is dpstelecom), then press Enter.

5. Type "binary" and press Enter (necessary for NetDog file transfer).

6. Type "lcd" and press Enter (this allows you to change the directory of your local machine).

7. Type "get" followed by the name you wish to define for the NetDog backup file. Add the extension ".ndg" to the file name (e.g. get ndgbkup.ndg) and press Enter.

8. After reloading, type "bye" and press Enter to exit.

Note: The backup file name can have a maximum of eight characters before the file extension.

11.3.5.1 Reloading NetDog Configuration Data

1. From the Start menu on your PC, select RUN.

2. Type "ftp" followed by the IP address of the NetDog you are backing up (e.g. ftp 126.10.120.199).

3. After the connection is made press Enter.

4. Enter the password of the NetDog (default password is dpstelecom), then press ENTER.

5. Type "binary" and press Enter (necessary for NetDog file transfer).

6. Type "lcd" and press Enter (this allows you to change the directory of your local machine).

7. Type "put" followed by the name you defined for the NetDog backup file and press Enter (e.g. put ndgbkup.ndg).

8. Type "literal REBT" to reboot the NetDog.

9. After reloading, type "bye" and press Enter to exit.

Debug Input Options

ESC

Exit Debug

Show BAC status points

Show task status

Show DUART information

Show network routing table

Clear debug enable bitmap. Turn all debug filters OFF

Display Options

Debug Filter Options:

(1) Alarm toggle switch. Shows posting of alarm data

(2) Analog toggle switch. Shows TTY interface debug

(3) Config toggle switch. Shows TTY interface debug

(4) Control relay toggle switch. Shows relay operation

(5) DCP responder toggle switch. Shows DCP protocol

(6) Device toggle switch. Shows telnet and proxy information and NGEdit4 serial communication.

(7) Expansion poller toggle switch. Shows NGDdx polling

(8) ECU Interrogator toggle switch. Shows BAC processing

(9) FTP Command toggle switch. Shows command string parsing

(10) FTP Data toggle switch. Shows FTP Read / Write

(11) GLD poller toggle switch. Shows GLD polling

(12) HTML debug switch. Shows Web Browser processing

(13) HWACS debug switch. Shows hardware access operation

(14) PING toggle switch

(15) Socket toggle switch. Shows current dcu resources

(16) LED toggle switch. Shows current LED state

(17) LCD display toggle switch. Shows LCD control and text

(18) Modem toggle switch. Shows modem vectored initialization

(19) Undefined

(20) Osstart toggle switch. Miscellaneous application debug, including NVRAM read and write operation, and event posting

(21) Undefined

(22) SPORT toggle switch. Port init debug and channeled port debug

(23) PPP toggle switch. Shows PPP functioning

(24) QAccess toggle switch. Reserved for future use

(25) Undefined

(26) Report toggle switch. Shows reporting event activity, including SNMP, pagers, email, etc. Also shows PPP negotiation for NG client PPP mode.

(27) SNMP toggle switch. Reserved for future use

(28) STAK toggle switch. Shows network processing and IPA of arp requests. Also shows packets discarded by Filter IPA.

(29) TERM toggle switch. Shows UDP/TCP port handling. The camera and network time (NTP) jobs also use the TERM toggle switch

(30) Undefined

(31) HTTP toggle switch. Shows handling of web browser packets

(32) WEB toggle switch 2. Dump HTML text from web browser

11.3.6 Debug Input and Filter Options

Port

Address

Display

Description

Set

Clear

9911

Discrete Alarms 1-32

8001-8032

9001-9032

9912

Ping Table

8065-8096

9065-9096

9913

Analog Channel 1**

8129-8132

9129-9132

9914

Analog Channel 2**

8193-8196

9193-9196

9915

Analog Channel 3**

8257-8260

9257-9260

9916

Analog Channel 4**

8321-8324

9321-9324

9917

Analog Channel 5**

8385-8388

9385-9388

9918

Analog Channel 6**

8449-8452

9449-9452

9919

Analog Channel 7**

8513-8516

9513-9516

99110

Analog Channel 8**

8577-8580

9577-9580

99111

Relays/System Alarms (See table below)

8641-8674

9641-9674

99112

NetDog 82 BW Expansion 1 Alarms 1-48

6001-6064

7001-7064

99112

NetDog 82 BW 480 (as DX) Alarms 1-64

6001-6064

7001-7064

99113

NetDog 82 BW Expansion 1 Relays 1-8 or NetDog

82 BW 480 (as DX) Relays 1-4

6065-6072

7065-7072

99113

NetDog 82 BW 480 (as DX) Alarms 65-80

6081-6096

7081-7096

99114

NetDog 82 BW Expansion 2 Alarms 1-48

6129-6177

7129-7177

99115

NetDog 82 BW Expansion 2 Relays 1-8

6193-6200

7193-7200

99116

NetDog 82 BW Expansion 3 Alarms 1-48

6257-6305

7257-7305

99117

NetDog 82 BW Expansion 3 Relays 1-8

6321-6328

7321-7328

Table.11C. Debut Input and Filter Options

Appendixes12

Appendix A — Display Mapping12.1

Table A1 - Display descriptions and SNMP Trap numbers for the NetDog 82 BW

* The TRAP number ranges shown correspond to the point range of each display. For example, the SNMP Trap "Set" number for alarm 1 (in Display 1) is 8001, "Set" for alarm 2 is 8002, "Set" for alarm 3 is 8003, etc.

** The TRAP number descriptions for the Analog channels (1-8) are in the following order: minor under, minor over, major under, and major over. For example, for Analog channel 1, the "Set" number for minor under is 8129, minor over is 8130, major under is 8131, and major over is 8132.

SNMP Trap #s

Points

Description

Set

Clear

Relays

8641

9641

Relays

8642

9642

Relays

8643

9643

Relays

8644

9644

Relays

8645

9645

Relays

8646

9646

Relays

8647

9647

Relays

8648

9648

Timed Tick

8657

965718Exp. Module Callout

8658

965819Network Time Server

8659

965921Duplicate IP Address

8661

966122Battery In Use

8662

966223Low Battery

8663

9663

Power Up

8673

967336Lost Provisioning

8676

967637DCP Poller Inactive

8677

967738LAN not active

8678

967841Modem not responding

8681

968142No Dial Tone

8682

968243SNMP Trap not Sent

8683

968344Pager Que Overflow

8684

968445Notification failed

8685

968546Craft RcvQ full

8686

968647Modem RcvQ full

8687

968748Serial 1 RcvQ full

8688

968849Serial 2 RcvQ full

8689

968950Serial 3 RcvQ full

8690

969051Serial 4 RcvQ full

8691

969152Serial 5 RcvQ full

8692

969253Serial 6 RcvQ full

8693

969354Serial 7 RcvQ full

8694

969455Serial 8 RcvQ full

8695

969556NetDog 82 BW DX 1 fail

8696

969657NetDog 82 BW DX 2 fail

8697

969758NetDog 82 BW DX 3 fail

8698

9698

GLD 1 fail

8699

9699

GLD 2 fail

8700

9700

GLD 3+ fail

8701

970162Chan. Port Timeout

8702

970263Craft Timeout

8703

970364Event Que Full

8704

9704

Table A2 - Display 11 System Alarms point descriptions Note: See Table A.3 for system alarms info.

12.1.1 System Alarms Display Map

Display

Points

Alarm Point

Description

Solution

Timed Tick

Toggles state at constant rate as configured by the Timed Tick timer variable. Useful in testing integrity of SNMP trap alarm reporting.

To turn the feature off, set the Timed Tick timer to 0.

Exp. Module

Callout

Alarm is triggered whenever an alarm point from an Entry Control Unit (ECU) is collected. A notification event may be associated with the alarm to force a call out or trap.

Disable Building Access Control (BAC) by setting the BAC Unit ID to 0. If Building Access is being used, then investigate the ECU alarm source or don’t associate notification with the alarm event.

Network Time

Server

Communication with Network Time Server has failed.

Try pinging the Network Time Server’s IP Address as it is configured. If the ping test is successful, then check the port setting and verify the port is not being blocked on your network.

Accumulation

Event

An alarm has been standing for the time configured under Accum. Timer. The Accumulation timer enables you to monitor how long an alarm has been standing despite system reboots. Only the user may reset the accumulated time, a reboot will not.

To turn off the feature, under Accum.Timer, set the display and point reference to 0.

Duplicate IP

Address

The unit has detected another node with the same IP Address.

Unplug the LAN cable and contact your network administrator. Your network and the unit will most likely behave incorrectly. After assigning a correct IP Address, reboot the unit to clear the System alarm.

Battery In Use

The unit is running on battery backup power.

Plug the unit in to commercial power.

Low Battery

The internal batteries only have enough power to operate for approx.

1.5 hours.

Plug in the unit to commercial power.

Power Up

The unit has just come-online. The set alarm condition is followed immediately by a clear alarm condition.

Seeing this alarm is normal if the unit is powering up.

Lost

Provisioning

The internal NVRAM may be damaged. The unit is using default configuration settings.

Use Web or latest version of NGEdit4 to configure unit. Power cycle to see if alarm goes away. May require RMA.

Note: Table A.3 continues on following pages.

Table A3 - System Alarms Descriptions

Display

Points

Alarm Point

Description

Solution

DCP Poller

Inactive

The unit has not seen a poll from the Master for the time specified by the DCP Timer setting.

If DCP responder is not being used, then set the DCP Unit ID to 0. Otherwise, try increasing the DCP timer setting under timers, or check how long it takes to cycle through the current polling chain on the Master system.

NET1 not

active

The Net1 LAN port is down.

Check LAN cable. Ping to and from the unit.

NET2 not

active

The Net2 LAN port is down.

LNK Alarm

No network connection detected

Modem not

responding

An error has been detected during modem initialization. The modem did not respond to the initialization string.

Remove configured modem initialization string, then power cycle the unit. If alarm persists, try resetting the Modem port from the TTY interface, or contact DPS for possible RMA.

No Dial Tone

During dial-out attempt, the unit did not detect a dial tone.

Check the integrity of the phone line and cable.

SNMP Trap

not Sent

SNMP trap address is not defined and an SNMP trap event occurred.

Define the IP Address where you would like to send SNMP trap events, or configure the event not to trap.

Pager Queue

Overflow

Over 250 events are currently queued in the pager queued and are still trying to report.

Check for failed notification events that may be filling up the pager queue. There may be a configuration or communication problem with the notification events.

Notification

failed

A notification event, like a page or email, was unsuccessful.

Use RPT filter debug to help diagnose notification problems.

Craft RcvQ full

The Craft port received more data than it was able to process.

Disconnect whatever device is connected to the craft serial port. This alarm should not occur.

Modem RcvQ

full

The modem port received more data than it was able to process.

Check what is connecting to the NetDog 82 BW. This alarm should not occur.

Serial 1 RcvQ

full

Serial port 1 (or appropriate serial port number) receiver filled with 8 K of data (4 K if BAC active).

Check proxy connection. The serial port data may not be getting collected as expected.

Serial 2 RcvQ

full

Serial 3 RcvQ

full

Serial 4 RcvQ

full

Serial 5 RcvQ

full

Serial 6 RcvQ

full

Serial 7 RcvQ

full

Serial 8 RcvQ

full

Table A3 - System Alarms Descriptions (continued)

Note: Table A.3 continues on following page.

Display

Points

Alarm Point

Description

Solution

NetDog 82 BW

DX 1 fail

NGDdx 1 Fail (Expansion shelf 1 communication link failure)

Under Ports > Options, verify the number of configured NGDdx units. Use EXP filter debug and port LEDs to help diagnose the problem. Use DB9M to DB9M with null crossover for cabling. Verify the DIP addressing on the back of the NGDdx unit.

NetDog 82 BW

DX 2 fail

NGDdx 2 Fail (Expansion shelf 2 communication link failure)

NetDog 82 BW

DX 3 fail

NGDdx 3 Fail (Expansion shelf 3 communication link failure)

GLD 1 fail

GLD address 1 is failed.

Connect just GLD unit 1 and attempt to poll. Verify GLD is connected to data port 8 and the hardware is RS485, not RS232.

GLD 2 fail

GLD address 2 is failed.

Verify the GLD unit addressing, and test GLD units individually on the GLD communication bus.

GLD 3+ fail

One or more GLD units addressed 3 through 12 may be failed.

Reduce the number of connected GLD units to determine which unit may be causing the link to fail.

Chan. Port

Timeout

Chan. Port has not forwarded any traffic in the time specified by the Channel Timeout Timer. The channel feature forwards data between two ports so the NG may be used to analyze serial traffic using CHAN filter debug.

Change the data port type to OFF, or set the Channel Timer to a different setting.

Craft Timeout

The Craft Timeout Timer has not been reset in the specified time. This feature is designed so other machines may keep the TTY link active. If the TTY interface becomes unavailable to the machine, then the Craft Timeout alarm is set.

Change the Craft Timeout Timer to 0 to disable the feature.

Event Que Full

The Event Que is filled with more than 500 uncollected events.

Enable DCP timestamp polling on the master so events are collected, or reboot the system to clear the alarm.

Table A3 - System Alarms Descriptions (continued)

Tbl. B1 (O.)_OV_Traps

points

_OV_vTraps

(1.3.6.1.4.1.2682.1.4.0)

PointSet (.20)

PointClr (.21)

SumPSet (.101)

SumPClr (.102)

ComFailed (.103)

ComRestored (.014)

P0001Set (.10001) through

P0064Set (.10064)

P0001Clr (.20001) through

P0064Clr (.20064)

Tbl. B2 (.1) Identity points

Ident

(1.3.6.1.4.1.2682.1.4.1)

Manufacturer (.1)

Model (.2)

Firmware Version (.3)

DateTime (.4)

ResyncReq (.5)*

* Must be set to "1" to perform the resync request which will resend TRAPs for any standing alarm.

Tbl. B3 (.2) DisplayGrid points

DisplayEntry

(1.3.6.1.4.1.2682.1.4.2.1)

Port (.1)

Address (.2)

Display (.3)

DispDesc (.4)*

PntMap (.5)*

Tbl. B3 (.3) ControlGrid

points

ControlGrid

(1.3.6.1.4.1.2682.1.4.3)

Port (.1)

Address (.2)

Display (.3)

Point (.4)

Action (.5)

Tbl. B5 (.5) AlarmEntry points

AlarmEntry

(1.3.6.4.1.2682.1.4.5.1)

Aport (.1)

AAddress (.2)

ADisplay (.3)

APoint (.4)

APntDesc (.5)*

AState (.6)

* For specific alarm points, see Table B6

Description

Port

Address

Display

Points

Disp 1

No data*

9911

1-32

Undefined**

9911

33-64

Appendix B — SNMP Manager Functions12.2

The SNMP Manager allows the user to view alarm status, set date/time, issue controls, and perform a resync. The display and tables below outline the MIB object identifiers. Table B.1 begins with dpsRTU; however, the MIB object identifier tree has several levels above it. The full English name is as follows: root.iso.org.dod.internet.private.enterprises.dps-Inc.dpsAlarmControl.dpsRTU. Therefore, dpsRTU's full object identifier is 1.3.6.1.4.1.2682.1.4. Each level beyond dpsRTU adds another object identifying number. For example, the object identifier of the Display portion of the Control Grid is 1.3.6.1.4.1.2682.1.4.3.3 because the object identifier of dpsRTU is 1.3.6.1.4.1.2682.1.4 + the Control Grid (.3) + the Display (.3).

Disp 2

No data*

9912

1-32

Undefined**

9912

33-64

Disp 3

Analog 1

9913

1-4

Undefined**

9913

5-64

Disp 4

Analog 2

9914

1-4

Undefined**

9914

5-64

Disp 5

Analog 3

9915

1-4

Undefined**

9915

5-64

Disp 6

Analog 4

9916

1-4

Undefined**

9916

5-64

Disp 7

Analog 5

9917

1-4

Undefined**

9917

5-64

Disp 8

Analog 6

9918

1-4

Undefined**

9918

5-64

Disp 9

Analog 7

9919

1-4

Undefined**

9919

5-64

Disp 10

Analog 8

99110

1-4

Undefined**

99110

5-64

Disp 11

No Data*

99111

1-8

Undefined**

99111

9-16

Timed Tick

99111

Exp. Module Callout

99111

Network Time

Server

99111

Undefined**

99111

Duplicate IP Address

9911121Undefined**

99111

22-32

Power up

9911133Undefined**

99111

34-35

Lost

9911136DCP poll inactive

9911137LAN not active

9911138Undefined**

99111

39-40

Modem not

9911141No dial-tone

9911142SNMP trap not

9911143Pager Que

9911144Notification

9911145Craft RCVQ full

9911146Modem RCVQ

9911147Data 1-8 RCVQ

99111

48-55

NGDdx 1-3 fail

99111

56-58

GLD 1-3 fail

99111

59-61

CHAN timeout

9911162CRFT timeout

99111

Table B1 - Alarm Point Descriptions

UDP Header

Description

1238

Source port

162

Destination port

303

Length

0xBAB0

Checksum

SNMP Header

Description

Version

Public

Request

Trap

Request

1.3.6.1.4.1.2682.1.4

Enterprise

126.10.230.181

Agent address

Enterprise Specific

Generic Trap

8001

Specific Trap

617077

Time stamp

1.3.7.1.2.1.1.1.0

Object

NetDog 82 BW 216 v1.0K

Value

1.3.6.1.2.1.1.6.0

Object

1-800-622-3314

Value

1.3.6.1.4.1.2682.1.4.4.1.0

Object

01-02-1995 05:08:27.760

Value

1.3.6.1.4.1.2682.1.4.5.1.1.99.1.1.1

Object

Value

1.3.6.1.4.1.2682.1.4.5.1.2.99.1.1.1

Object

Value

1.3.6.1.4.1.2682.1.4.5.1.3.99.1.1.1

Object

Value

1.3.6.1.4.1.2682.1.4.5.1.4.99.1.1.1

Object

Value

1.3.6.1.4.1.2682.1.4.5.1.5.99.1.1.1

Object

Rectifier Failure

Value

1.3.6.1.4.1.2682.1.4.5.1.6.99.1.1.1

Object

Alarm

Value

* "No data" indicates that the alarm point is defined but there is no description entered. ** "Undefined" indicates that the alarm point is not used.

Appendix C — SNMP Granular Trap Packets12.3

Tables C.1 and C.2 provide a list of the information contained in the SNMP Trap packets sent by the NetDog 82 BW. SNMP Trap managers can use one of two methods to get alarm information:

1. Granular traps (not necessary to define point descriptions for the NetDog 82 BW) OR

2. The SNMP manager reads the description from the Trap.

Table C.1. UDP Headers and descriptions

Table C.2. SNMP Headers and descriptions

Appendix D — ASCII Conversion12.4

Abbreviation

Description

Abbreviation

Description

NUL

Null

DLE

Data Link Escape

SOH

Start of Heading

Device Control

STX

Start of Text

NAK

Negative Acknowledge

ETX

End of Text

SYN

Synchronous Idle

EOT

End of Transmission

ETB

End of Transmission Block

ENQ

Enquiry

CAN

Cancel

ACK

Acknowledge

End of Medium

BEL

Bell

SUB

Substitute

Backspace

ESC

Escape

Horizontal Tabulation

File Separator

Line Feed

Group Separator

Vertical Tabulation

Record Separator

Form Feed

Unit Separator

Carriage Return

Space (blank)

Shift Out

DEL

Delete

Shift In

BRK

Break Received

The information contained in Table D.1 is a list of ASCII symbols and their meanings. Refer to the bulleted list below to interpret the ASCII data transmitted or received through the data ports. Port transmit and receive activity can be viewed from the Web Browser Interface.

• Printable ASCII characters will appear as ASCII.

• Non-printable ASCII characters will appear as labels surrounded by { } brackets (e.g. {NUL}).

• Non-ASCII characters will appear as hexadecimal surrounded by [ ] brackets (e.g. [IF]).

• A received BREAK will appear as <BRK>.

Table D.1. ASCII symbols

Technical Support13

DPS Telecom products are backed by our courteous, friendly Technical Support representatives, who will give you the best in fast and accurate customer service. To help us help you better, please take the following steps before calling Technical Support:

1. Check the DPS Telecom website.

You will find answers to many common questions on the DPS Telecom website, at

http://www.dpstele.com/support/. Look here first for a fast solution to your problem.

2. Prepare relevant information.

Having important information about your DPS Telecom product in hand when you call will greatly reduce the time it takes to answer your questions. If you do not have all of the information when you call, our Technical Support representatives can assist you in gathering it. Please write the information down for easy access. Please have your user manual and hardware serial number ready.

3. Have access to troubled equipment.

Please be at or near your equipment when you call DPS Telecom Technical Support. This will help us solve your problem more efficiently.

4. Call during Customer Support hours.

Customer support hours are Monday through Friday, from 7 A.M. to 6 P.M., Pacific time. The DPS Telecom Technical Support phone number is (559) 454-1600.

Emergency Assistance: Emergency assistance is available 24 hours a day, 7 days a week. For emergency assistance after hours, allow the phone to ring until it is answered with a paging message. You will be asked to enter your phone number. An on-call technical support representative will return your call as soon as possible.

Frequently Asked Questions14

Here are answers to some common questions from NetDog users. The latest FAQs can be found on the NetDog support web page, http://www.dpstele.com.

If you have a question about the NetDog, please call us at (559) 454-1600 or e-mail us at support@dpstele.com

General FAQs14.1

Q. How do I connect my NetDog to the LAN? A. To connect your NetDog to your LAN, you need to configure the unit IP address, the subnet mask and the

default gateway. A sample configuration could look like this:

Unit Address: 192.168.1.100 subnet mask: 255.255.255.0 Default Gateway: 192.168.1.1

Save your changes by writing to NVRAM and reboot. Any change to the NetDog's IP configuration requires a reboot.

Q. When I connect to the NetDog through the craft port on the front panel it either doesn't work right or

it doesn't work at all. What's going on?

A. Make sure your using the right COM port settings. Your COM port settings should read:

Bits per second: 9600 (9600 baud) Data bits: 8 Parity: None Stop bits: 1 Flow control: None Important! Flow control must be set to none. Flow control normally defaults to hardware in most terminal

programs, and this will not work correctly with the NetDog.

Q. I can't change the craft port baud rate. A. If you select a higher baud rate, you must set your terminal emulator program to the new baud rate and then

type DPSCFG and press Enter.

Q. How do I use the NetDog to access TTY interfaces on remote site equipment? A. If your remote site device supports RS-232, you can connect it to the craft port on the NetDog back panel.

Dialup or Telnet to the NetDog (use Port 2002 for Telnet) and login to the TTY interface. Select P)roxy, then C)raft to access the serial device remotely.

Q. How do I telnet to the NetDog? A. Configure your Telnet client with these options:

· Connect using TCP/IP (not "Telnet," or any other port options)

· Enter the IP address of the NetDog

· Enter Port 2002

Example: To connect using the Windows Telnet client, click Start, click Run, and type telnet 126.12.220.8

2002.

Q. I just changed the port settings for one of my data ports, but the changes did not seem to take effect

even after I wrote the NVRAM.

A. In order for data port and craft port changes (including changes to the baud rate and word format) to take

effect, the NetDog must be rebooted. Whenever you make changes, remember to write them to the NetDog's NVRAM so they will be saved when the unit is rebooted.

Q. The LAN link LED is green on my NetDog, but I can't poll it from my T/Mon. A. Some routers will not forward packets to an IP address until the MAC address of the destination device has

been registered on the router's Address Resolution Protocol (ARP) table. Enter the IP address of your gateway and your T/Mon system to the ARP table.

Q. What do the terms "port," "address," "display" and "alarm point" mean? A. These terms refer to numbers that designate the location of a network alarm, from the most general (a port to

which several devices are connected) to the most specific (an individual alarm sensor).

Port: A number designating a serial port through which a monitoring device collects data. Address: A number designating a device connected to a port. Display: A number designating a logical group of 64 alarm points. Alarm Point: A number designating a contact closure that is activated when an alarm condition occurs. For

example, an alarm point might represent a low oil sensor in a generator or an open/close sensor in a door. These terms originally referred only to physical things: actual ports, devices, and contact closures. For the sake of consistency, port-address-display-alarm point terminology has been extended to include purely logical elements: for example, the NetDog reports internal alarms on Port 99, Address 1.

Q. What characteristics of an alarm point can be configured through software? For instance, can point 4

be used to sense an active-low signal, or point 5 to sense a level or an edge?

A. The NetDog's standard configuration is for all alarm points to be level-sensed. You cannot use configuration

software to convert alarm points to TTL (edge-sensed) operation. TTL alarm points are a hardware option that must be specified when you order your NetDog. Ordering TTL points for your NetDog does not add to the cost of the unit What you can do with the configuration software is change any alarm point from "Normal" to "Reversed" operation. Switching to Reversed operation has different effects, depending on the kind of input connected to the alarm point:

· If the alarm input generates an active-high signal, switching to Reversed operation means the NetDog

will declare an alarm in the absence of the active-high signal, creating the practical equivalent of an active-low alarm.

· If the alarm input generates an active-low signal, switching to Reversed operation means the NetDog

will declare an alarm in the absence of the active-low signal, creating the practical equivalent of an active-high alarm.

· If the alarm input is normally open, switching to Reversed operation converts it to a normally closed

alarm point.

· If the alarm input is normally closed, switching to Reversed operation converts it to a normally open

alarm point.

Q. How do I back up my NetDog configuration? A. You can use File Transfer Protocol (FTP) to read and write configuration files to the NetDog's NVRAM, but

you can't use FTP to edit configuration files.

SNMP FAQs14.2

Q. Which version of SNMP is supported by the SNMP agent on the NetDog? A. SNMP v1 and v2c.

Q. How do I configure the NetDog to send traps to an SNMP manager? Is there a separate MIB for the

NetDog? How many SNMP managers can the agent send traps to? And how do I set the IP address of the SNMP manager and the community string to be used when sending traps?

A. The NetDog begins sending traps as soon as the SNMP managers are defined. The NetDog MIB is included

on the NetDogResource CD. The MIB should be compiled on your SNMP manager. (Note: MIB versions may change in the future.) The unit supports a main SNMP manager, which is configured by entering its IP address in the Trap Address field of Ethernet Port Setup. You can also configure up to eight secondary

SNMP managers, which is configured by selecting the secondary SNMP managers as pager recipients. Community strings are configured globally for all SNMP managers. To configure the community strings, choose System from the Edit menu, and enter appropriate values in the Get, Set, and Trap fields.

Q. Does the NetDog support MIB-2 and/or any other standard MIBs? A. The NetDog supports the bulk of MIB-2.

Q. Does the NetDog SNMP agent support both NetDog and T/MonXM variables? A. The NetDog SNMP agent manages an embedded MIB that supports only the NetDog's RTU variables. The

T/MonXM variables are included in the distributed MIB only to provide SNMP managers with a single MIB for all DPS Telecom products.

Q. How many traps are triggered when a single point is set or cleared? The MIB defines traps like

"major alarm set/cleared," "RTU point set," and a lot of granular traps, which could imply that more than one trap is sent when a change of state occurs on one point.

A. Generally, a single change of state generates a single trap, but there are two exception to this rule. Exception

1: the first alarm in an "all clear" condition generates an additional "summary point set" trap. Exception 2: the final clear alarm that triggers an "all clear" condition generates an additional "summary point clear" trap.

Q. What does "point map" mean? A. A point map is a single MIB leaf that presents the current status of a 64-alarm-point display in an

ASCII-readable form, where a "." represents a clear and an "x" represents an alarm.

Q. The NetDog manual talks about two control relay outputs. How do I control these from my SNMP

manager?

A. The control relays are operated by issuing the appropriate set commands, which are contained in the DPS

Telecom MIB. For more information about the set commands, see Appendix, "Display Mapping," in any of the NetDog software configuration guides.

Q. How can I associate descriptive information with a point for the RTU granular traps? A. The NetDog alarm point descriptions are individually defined using the Web Browser or TTY interfaces.

Q. My SNMP traps aren't getting through. What should I try? A. Try these three steps:

1. Make sure that the Trap Address (IP address of the SNMP manager) is defined. (If you changed the

Trap Address, make sure you saved the change to NVRAM and rebooted.)

2. Make sure all alarm points are configured to send SNMP traps.

3. Make sure the NetDog and the SNMP manager are both on the network. Use the NetDog's ping

command to ping the SNMP manager.

Pager FAQs14.3

Q. Why won't my alpha pager work? A. To configure the NetDog to send alarm notifications to an alpha pager, enter the data phone number for your

pager in the Phone Number field. This phone number should connect to your pager service's modem. Then enter the PIN for your pager in the PIN/Rcpt/Port field. You don't need to enter anything in any of the other fields. If you still don't receive pages, try setting the Dial Modem Init string to ATS37=9. This will limit the NetDog's connection speed.

Q. Numeric pages don't come in or are cut off in the middle of the message. What's wrong? A. You need to set a delay between the time the NetDog dials your pager number and the time the NetDog

begins sending the page message. You can set the delay in the Pager Number field, where you enter your pager number. First enter the pager number, then enter some commas directly after the number. Each comma

represents a two-second delay. So, for example, if you wanted an eight-second delay, you would enter "555-1212,,,," in the Pager Number field.

Q. What do I need to do to set up e-mail notifications? A. You need to assign the NetDog an e-mail address and list the addresses of e-mail recipients. Let's explain

some terminology. An e-mail address consists of two parts, the user name (everything before the "@" sign) and the domain (everything after the "@" sign). To assign the NetDog an e-mail address, choose System from the Edit menu. Enter the NetDog's user name in the Name field (it can't include any spaces) and the domain in the Location field. For example, if the system configuration reads:

Name: NetDog

Location: proactive.com Then e-mail notifications from the NetDog will be sent from the address "NetDog@proactive.com." The next step is to list the e-mail recipients. Choose Pagers from the Edit menu. For each e-mail recipient, enter his or her e-mail domain in the Phone/Domain field and his or her user name in the PIN/Rcpt/Port field. You must also enter the IP address of an SNMP server in the IPA field.

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DPS Telecom NetDog 82 BW User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual