Dors 800 User Manual

USER MANUAL

800

BANKNOTE SORTER

www.dors.com

User Manual
Version 1.0 Int

Production date:

BANKNOTE
SORTER

© DORS LLC 2016

Pantone 7502C Pantone 7502C

3

DORS 800 BANKNOTE SORTER

Contents

Introduction....................................................................... 4

Specifications..................................................................... 4

Safety Precautions.............................................................. 5

Delivery Set....................................................................... 5

Appearance....................................................................... 6

Control panel..................................................................... 7

External Sensors, Path Sensors and Diverter.......................... 7

Preparing for Operation....................................................... 8

Operation.......................................................................... 9

Setup Menu....................................................................... 12

Detection.......................................................................... 12

Count Rate........................................................................ 13

Information....................................................................... 13

Pockets limit...................................................................... 14

Print................................................................................. 15

Orientation sorting............................................................. 15

Advanced.......................................................................... 18

Wide visual mode............................................................... 18

Sound Volume ................................................................... 19

LCD Brightness ................................................................. 19

Factory reset..................................................................... 19

Theme selection ................................................................ 19

Language ......................................................................... 20

Operating Keys................................................................... 20

Messages in course of operation........................................... 36

Maintenance...................................................................... 39

Troubleshooting.................................................................. 40

Transportation and Storage.................................................. 40

Support and Warranty......................................................... 40

Firmware Upgrade.............................................................. 40

Warranty Conditions............................................................ 43

5

Specifications

Hopper capacity, not more than....................................... 500 banknotes

Stacker capacity, not more than........................................ 200 banknotes

Reject pocket capacity, not more than …………............... 100 banknotes

Value counting speed (±10%)................. 600/900/1200/1500 note/min

Banknote size.......................................... 100—190 mm (width),

58—90 mm (length),
0,05—0,2 mm (thickness)

Batch select...................................................................... 1—999

Banknotes feed system.......................... roller system of a friction type

Sensors ............................ a line of photosensitive elements with an

infrared and visible lighting, (CIS). Ultraviolet
sensors (2 pcs. for transmitted light and 2 pcs.
for reflected light). Multichannel magnetic
sensors (1 pc. at the centre, 2 pcs. at the sides).

Display.................................................... Color TFT LCD 4.3" (11cm) with

resistive touch sensor.

Power supply........................................... 100-240 VAC, ~50/60 Hz

Current consumption, not more than....... 2A (100 V) -1A (240 V)

Operating temperature range.............................................10°C to 35°C

Relative air humidity at +25°C................ 40% to 80%

Atmospheric pressure............................. 84 to 107 kPa (630 to 800 mm Hg)

Overall dimensions:

Height........................................................................................ 345 mm

Width ........................................................................................ 305 mm

Depth ........................................................................................ 295 mm

Net weight.................................................................................. 10 kg

Gross weight.............................................................................. 13 kg

Average lifespan…………………………………………………… 7 years

4

DORS 800 BANKNOTE SORTERDORS 800 BANKNOTE SORTER

Introduction

Dear Customer,

We would like to thank you for purchase of DORS 800, two pocket banknote
sorter that recognizes value and authenticity of banknotes of different
currencies, and sort them by orientation or by denomination.

DORS 800 (hereafter «sorter») is developed by DORS LLC, Russia, and
manufactured by DORS Industries (China) Ltd.

The machine is intended for counting and sorting of US dollars, Euros and
other world and local currencies (depending on client's choice and availability
of certain currency's software). Authenticity verification is based on visible and
infrared images of both sides of banknotes, and their magnetic and ultraviolet
response as well.

Delivery Set:

Banknote sorter DORS 800..............................................................… 1 pc.

Power cord........................................................................................… 1 pc.

Stylus…................................................................................................ 2 pcs.

USB cable (A-B type)…........................................................................ 1 pc.

User manual…...................................................................................... 1 pc.

Package…............................................................................................ 1 set.

Banknote guide.................................................................................… 2 pcs.

Cleaning brush..................................................................................... 1 pc.

Dry tissue............................................................................................. 1 pc.

Safety Precautions

To ensure long lifespan and a reliable operation of the sorter, user should
meet the following operation requirements and observe the below-mentioned
safety precautions:

1 The sorter's rotating parts are potentially hazardous for the user. Do not
touch the gear as it may cause an injury. We highly recommend that the
user avoid wearing any jewelry and loose clothes, and cover long hair when
operating the machine.
2 Do not touch by wet hands the sorter, the power supply plug and the power
cord as it may cause an electric shock.
3 When closing the top cover, mind your fingers as you may squeeze them.
At operation with an open top cover, make sure about its steady state. A
sudden closing of the cover may cause an injury.

4 Avoid getting of any metal object or liquid into the sorter.
5 Use an electric outlet with a protective earth contact (PE) to connect the

sorter to the power supply. The outlet should be located close to user's
workplace.
6 Avoid usage of the power other thanincluded in the delivery set; do not
pull the power cord to disconnect it from the outlet, neither bend it nor twist.
7 If you do not use the sorter for a long time, its power switch shall be in
the «O» position. Upon work completion, disconnect the machine from the
power supply.

8 The sorter shall be installed on an even horizontal surface.
9 Do not use the machine at extremely high or low temperatures; avoid

humidity and the exposition to direct sunlight.
10 When the sorter is working, do not switch it off, do not pull the power plug
out of outlet, do not open machine's cover. It may cause a damage of the
sorter.
11 Before cleaning the sensors of the path, make sure the sorter is switched
off.
12 When you are choosing the place of sorter's installation, avoid the areas
with high level of dust content.

13 At installation and use of the sorter, keep some space sufficient for opening
its upper part and getting access to the path.
14 To avoid any inflammation or short circuit, do not install the device in places
where it may be at risk of a soot or steam exposure.

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76

Appearance

Figure 1

Figure 2

1 Screw to

adjust a gap between
hopper's rollers.

2 Banknote guides.
3 Hopper.
4 Locks providing

access to
mechanism.

5 Control panel.
6 Reject pocket.
7 Stacker.
8 Stacker wheels.
9 Carrying handles.
10 Upper part.
11 Base.
12 Power switch.
13 Fuse.
14 Power connector.
15 Connector for an e xternal printer

or a video surveillance
device.

16 USB port for PC connection.
17 Socket for external display.

DORS 800 BANKNOTE SORTERDORS 800 BANKNOTE SORTER

External Sensors, path sensors and diverter

To open the path, press simultaneously the locks fixing an upper part (see
Fig. 1, item 4), and then, holding the hollows of the case, pull the upper part of
the sorter (see Fig. 2, item 10) up to the stop. To close the path, push the upper
part up to a click.
Fig. 5, Fig. 6, and Fig. 7 show the external sensors, the path sensors and
the pocket switch.

Control panel

Figure 3

1 The softkeys for the

start and user
selection.

2 Touch screen display.

1 Hopper sensors
2 Reject pocket sensor
3;4 Stacker sensors

11 2

5 Lighting
6 Contact image sensor (CIS)

Figure 4

Figure 5

6

55

98

7 Contact image sensor
8 UV reflection sensors
9 Magnetic sensors

7

8

5

9

Figure 7

10 Counting sensors
11 Diverter

10

11

Figure 6

Preparing for Operation

1 Make sure that the safety precautions mentioned in the relevant section of

the manual are kept.
2 Install the banknote guide (Fig. 1, item 2) included in the delivery set:

2.1 Take one banknote guide (Fig. 1, item 2) and match the tabs of the
guide (see Fig. 8) with the slots of the banknote guide holder (see
Fig. 9).

2.2 Push the guide into the holder (see Fig. 10).

2.3 To fasten the guide on the holder, move it down up to the stop (see
Fig. 11).
Repeat points for the second banknote guide.2.4 2.1-2.3

2.5 T o check that the banknote guides are installed properly, move the
guides manually aside, to the maximum and minimum; the
movement shall be synchronous and without jerks.
To remove the guide (for example, before transportation), take the upper
part of the guide, press it slightly and then pull it up.

Figure 8

Clamps

Tabs

Figure 9

BanknoteBanknote
guide holderguide holder

Banknote
guide holder

Slots

DORS 800 BANKNOTE SORTERDORS 800 BANKNOTE SORTER

Figure 10

Figure 11

3. Connect the sorter to electric outlet by power cord.

Operation

1 Make sure that the safety precautions mentioned in the relevant section of

the manual are kept.
2 Use a powe r switch (Fig. 2, item 12) to switch the sorter on. Af ter you
have done it, a process of the firmware loading and self-testing is activated
and an image (see Fig. 12) appears on the graphical display (Fig. 3, item

2). During self-test the loading indicator is moving, the stacker wheels
(Fig. 1, item 8) and the hopper rollers (Fig. 1, item 3) are rotating.

SW version

Loading
indicator

Figure 12

After self-testing is over, you hear an audio signal, and the display shows
the following picture (see Fig. 13):

Currency
database version

4. A dj ust th e b an kno te
guides according to the
length of the lo ng es t
ba nk note in the bat ch being coun te d,
a l i gn the b a tc h ed g e s ( se pa ra te
ban kno tes sh all no t prot rud e from th e ba tc h), an d pl ac e it in th e
middle of the hoppe r avoiding its skew. The sorter wi ll st art operation
automatically. The count is stopped when the number of the notes equal to
the st acker capaci ty has been counted. Af ter the banknotes have been
removed out of the stacker, the sorter automatically resumes operation.

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Figure 13

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1. Key/indicator of counting mode;

2. Key/indicator of counting speed;

3. Key/indicator of sorting mode;

4. Key/indicator of batch mode (it's

unavailable in MIX mode);

5. Currency selection key;

6. Key for printing of counting results;

7. Counting results clear key;

8. Report key;

9. Accumulation mode key;

10. Automatic/ manual start key;

11. UV, MG, optical density, strict CF

detection ON/OFF key;

12. Settings menu key;

13. Currency indicator/ currency

selection hot key;

14. Number of counted banknotes;

15. Number of rejected banknotes;

16. Amount of counted banknotes.

1

Now the sorter is ready to work under the factory settings as follows :

— Interface language is English.
— Currency is autom ati c curr ency detection by the first bankn ote in a
batch.
— Counting mode is MIX.
— Start mode is automatic.
— Accumulation mode is off.
— Batch mode is off (because in MIX mode it's always disable).
— Counting speed is 900 banknotes per minute.
— Ultraviolet detection (UV) is off.

1

If required, the factory settings may be replaced by user settings.

DORS 800 BANKNOTE SORTERDORS 800 BANKNOTE SORTER

3. Adjust the feeder gap. The manufacturer presets the gap in accordance
with the currencies to be counted.
Ho we ve r, if the so rter oft en rej ec ts the gen ui ne ban kn ot es and the
re port (s ee sect ion «Op erating Keys», «Key «RE PORT» , Fig. 52
and Fig. 53) indicates «Sm all Notes Gap», «Double Not e» or
«Dimensions» as the reason of the banknotes rejection, it is necessary to
slightly turn screw 1 clockwise (toward «–») to reduce the gap (see Figure

1). If the rejection report indicates «Ske w Error», «Length» or
«Dimensions», it is necessary to slightly turn screw 1 counterclockwise
(to ward «+») to incr ease the gap (see Figure 1). The gap betwe en
separating rollers and feeding rollers should make one note to pass free
between the rollers but to prevent two notes put together from passing (see

Figure 14).

Figure 14

— Magnetic features detection (MG) is off.
— Banknote density detection (DENSITY) is on.
— Orientation sorting (ORIENT) is off.
— Data output method is a printer (in manual mode),

connection rate is 9600.

— Extended visual mode is off.
— Sound volume is 50%.
— Screen brightness is 100%.
— Theme is by default.
— Stacker capacity is 200 banknotes.
— Reject pocket capacity is 50 banknotes.
— User profile is «I».

Separating
rollers

Feeding rollers

Note:

Pre pare th e banknotes to be counted
as shown in Fig. 15, remove the banknotes
that are torn, wet, grease or dirty.
Advice: For customer's convenience
we suggest to use a stylus, a pen-shaped
accessory designed to control the devices
with a touch interface. The stylus will facilitate your work with the sorter.
Two styluses for the resistive
touch screens are the part of delivery
set (see Figure 16).

1312

5. In case of an error, follow the advices of the «Error Messages» section.

Figure 15

Figure 16

Setup Menu
To enter the user’s settings menu, press the «MENU» key (see Figure 13).
The user’s settings menu appears on the screen. In its left part, there are
the submenu keys, in the right part there are the corresponding parameters. To
save the changes and exit the menu, press the key. After the exit, the
scr een show s the selected sett ing s. To exit the men u wit hou t saving the
changes, press the key.

1 Submenu « COMMON » (see Fig. 17).
It includes two categories: «Detection» and «Count Rate», keys
«POCKET LIMITS», «INFO», «PRINT», and
«DET. & SPEED» are also available.

Detection

Each counting mode has own range of available detection.

In COUNT mode the transmissive UV control (UV-T) and the optical density
control of banknotes (DENSITY) are available.
In DEN and MIX modes the available kinds of detection are: the reflective
UV control (UV-R), magnetic marks control (MG), strict level of counterfeit
detection (STRICT).

UV-T and UV-R are respectively transmissive and reflective ultraviolet
detection mode. When it's activated ( , ), and a banknote with

an increased UV fluorescence has been found (for example, a counterfeit
printed on plain paper), the banknote goes to the reject pocket (the reasons of
rejection are available in the «REPORT» submenu).

DORS 800 BANKNOTE SORTERDORS 800 BANKNOTE SORTER

MG is magnetic features detection. When it's activated ( ), and a
banknote without magnetic marks has been found, the banknote goes to the
reject pocket (the reasons of rejection are available in the «REPORT»
submenu).

DENSITY is banknote density detection that available only for COUNT

mode. When it's activated ( ) and a very dark banknote has
been found (or two notes passed together) or a very transparent one, the
banknote goes to the reject pocket (the reasons of rejection are available in the
«REPORT» submenu).
STRICT means the strict level of counterfeit detection. While at common
level of detection only the key authenticity features of a banknote are
examined, at the strict level the additional authenticity features (if
any) of a banknote are examined as well as the key ones.
IMPORTANT: when the strict level of detection is activated, some genuine
notes can be rejected by a «suspect» reason.

Figure 17

Count Rate
User can choose any of four counting rates (600, 900, 1200, and 1500
banknotes per minute). The check-box opposite the selected speed is
highlighted in blue. For counting of worn notes we suggest low speed (600 or
900 notes/min).
Attention : if UV-R detection is activated ( ), only two counting
speeds (600 and 900 notes/min) are available.

Information

This screen is contained the info on the device identifier (UIN), the firmware
(FW) versions, the supported languages, the supported currencies, and the
currency database version (see Fig. 18, Fig. 19). To view the text given below,
move your finger across the screen from the bottom upwards and for the text
above - from the top downwards.

1514

Figure 18 Figure 19

1

2

POCKETS LIMIT

Press the key to open the submenu of the pocket capacities selection
(see Figure 20).

The stacker limit is the maximum number of banknotes that can be placed
into the stacker. The limit has two possible values: 100 and 200 banknotes; as
soon as the sel ected valu e is reach ed, the sorter stops and resum es its
operation after the banknotes are removed from the stacker (and pressing the I
or II key, if the sorter is in the manual start mode). The selected value of the
stacker limit is highlighted in blue (see Figure 20). To change the setting, just
press the required value (it became highlighted in blue).
The reject pocket has an adjustable limit value. As soon as the specified
limit is reached, the sorter stops and resumes its operation after the banknotes
have been removed from the reject pocket (and pressing the I or II key, if the
sorter is in the manual start mode). The default (optimal) value of the reject
pocket limit is 50 banknotes. The user can change the limit within the range of
25 to 100 banknotes. To change the limit, move a slider to the required value.
The slider moves by steps of 5 notes each (25 - 30 - 35 - etc.).
Attention! For counting of worn notes we suggest the reject pocket limit
would be not more than 50 notes, otherwise it may cause unsmooth stacking
or jamming of notes.

Figure 20

DORS 800 BANKNOTE SORTERDORS 800 BANKNOTE SORTER

Note: All the banknotes that do not match to the counting/sorting criteria
get into the reject pocket, including the notes with tears and other mechanical
damages. To prevent any banknote damage, please choose such capacity of
reject pocket that corresponds to physical condition of the counting notes.

2 Submenu «ORIENTATION SORTING» (see Fig. 22)
Orientation sorting is available for modes MIX and DEN. The selected
mode of orientation sorting is displayed on the key/display . The
banknotes may be sorted with the following settings:
OFF: The banknotes are counted regardless their orientation (see
Fig. 22).

PRINT
By touching the button ( ) the submenu INFO OUTPUT METHOD is

opening (see Fig. 21).
This submenu allows to choose an external device for information

output. The external device has to be connected to jack 15 at Fig. 2:
— CCTV means video surveillance system,
— PRINTER (AUTO) means the information is printed automatically,
— PRINTER (MAN) means the information is printed by touching the
button ( ) (see item 6 at Fig. 13).
— DORS 85 means information output to external display DORS 85.

— DORS 90 means information output to external display DORS 90.
Connection speed option allows to choose the speed of sorter's COM

port. If an external device for information output is connected, the speed of
its COM port should be equal to the speed of sorter's COM port.

The button ( ) allows to output a test info to an external device. If
an external device and a connection speed are correct, a message on
successful setting will be output at relevant external device (a screen of
CCTV or a printer's receipt).

Figure 21

1716

FACE: The banknotes placed into the hopper with their faces up will get
into the stacker (see Fig. 22). The remained banknotes will be placed
into the reject pocket. N.B.: to understand which side of certain
currency's banknote is the face, refer to the web site of relevant Central
Bank.

Figure 23

ORIENT: the banknotes placed into the hopper with their faces up and

readable from the left to the right serial number (upside up) will get into

the stacker (see Fig. 24). The other banknotes will be transferred into

the reject pocket.

DORS 800 BANKNOTE SORTERDORS 800 BANKNOTE SORTER

To get an access to the orientation sorting, press the hot keys « » (see
Fig. 26). By pressing ORT key, the dropdown menu «or ientati on sorting»

app ears (at cer tai n fact ory setti ng, it's pos sib le tha t this dropdown menu
doesn't appear). The required orienta tion may be selected by a repetitive
pressing of the key ; in this case, the modes will be selected in turn:
, , , .
Af t er the req uir ed m od e ha s be en sel ect e d, the dr o pd o wn men u
automatically disappears in 7 seconds or at the moment when a count starts
(automatic or manual). It is also possible to select a sorting mode by pressing
directly the corresponding icon; in this case, the dropdown menu automatically
disappears and the selected setting is displayed on the indicator.

Figure 25

Figure 22

AUTO: The banknotes with the same orientation as the first counted
bankn ote in a batch (see Fig. 25) will get into the stack er. The other
banknotes will be transferred into the reject pocket.

Figure 24

19

18

Figure 27

We suggest to use this mode if you work with the sorter continuously and do
not switch frequently between different modes.
When Wide Visual Mode is activated (see Fig. 28), the hot keys by the
sides of the screen are removed and the font size for amount of counted notes
become bigger (see Fig. 29).

To get an access to the menu, press the key. To recall the hot keys by the
sides of the screen, press the middle area of the screen; a repeated pressing
will hide the keys again.

WIDE VISUAL MODE

DORS 800 BANKNOTE SORTERDORS 800 BANKNOTE SORTER

LCD Brightness
Moving the slider from the minimum (MIN) to the maximum (MAX), you

increase the brightness of LCD screen (see Fig. 28).

Figure 29

3 Submenu «ADVANCED»
It contains the settings of brightness and the sound volume as well as
selection of the Wide Visual Mode and Factory Reset button (see

Fig. 27).

Figure 26

SOUND VOLUME
Moving the slider from the minimum (MIN) to the maximum (MAX), you

increase the sound volume (see Fig. 28). At extreme left position (MIN), the
sound is off.

Figure 28

FACTORY RESET
After the key is pressed, all the current user’s settings are reset and

the factory settings restored (see article 2 of section «Operation»). To exclude
an accidental reset of the settings, you will be asked to confirm it (see Fig. 47).
Attention: the settings are resetted only for the current user, while the
settings of another user remain unchanged.

4 Submenu «THEME SELECTION»

You can choose one of the preset themes of graphic user interface (GUI).

Chosen theme is marked by blue check-box at the left of theme
(see Fig. 30).

2120

Figure 31

1. Keys and (START, USER PROFILE SELECTION,
USER SELECTION)

1.1 The sorter is able to save two various profiles with the unique settings.
You can switch between them by pressing keys «I» and «II» (see
Fig. 3).
The profiles may be used by one user or by two users (it's the operation

mode «Two tellers»).

According to the tasks to be solved and personal preferences, each
user has possibility to choose any setting and any counting/sorting
mode.

WIDE VISUAL MODE

DORS 800 BANKNOTE SORTERDORS 800 BANKNOTE SORTER

Green highlight

Figure 33

In the Wide Visual Mode, the highlighted parts are not only the active
user's key but also the check-box in the upper corner of the screen.
The figures given below show the control panel appearance for various
users: at Fig. 34 is for 1st user (I), at Fig. 35 is for 2nd user (II).

5 Submenu «LANGUAGE»
You can choose one of the preset languages. To select the language, press
its name. The check-box at the left of the chosen language became blue
instead of grey (see Fig. 31).
Availability of the certain languages is depended on the software version
of your sorter.

Green highlight

Figure 32

Figure 30

Indication of the selected profile is depended on the main screen's
visual mode.
In th e standard visual mod e, the op era ting k eys next to the
active user key are highlighted in green. The figures given below show
the control panel appearance for various users: at Fig. 32 is for 1st
user (I), at Fig. 33 is for 2nd user (II).

2322

Green highlight User «II»

Figure 35

1.2 Keys «I» or «II» are used for the start of count in the manual start
mode. To start, press the button of the active user.

2 Key/indicator of the counting mode
The sorter is counted banknotes in three modes: «COUNT», «MIX»,
«DEN». A mode is selected by a repetitive pressing of the mode key. At the
s ame time this key is th e indi cator of the selec ted opera tio n mode.

2.1 «COUNT» is a piece counting mode. The notes are counted without
recognition of their denominations and counterfeit detection, the display
is shown the number of the counted and rejected banknotes (see
Fig. 36).

DORS 800 BANKNOTE SORTERDORS 800 BANKNOTE SORTER

2.2 MIX is the counting mode for mixed denominations of certain currency
with their authentication, calculation of the total amount, the number of
counted banknotes and amounts of each denomination.
The display is shown the total amount of the counted banknotes, the
numbers of rejected and accepted banknotes (see Fig. 37). The
detailed report on each denomination's number and amount is
available by pressing the key «REPORT» (submenu «Batch Report»,
see Fig. 38). For more details on submenu «REPORT», see
subsection Operating Keys (Key «REPORT»).

Figure 37

Green highlight User «I»

Figure 34 Figure 36

Figure 38

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Figure 39

Figure 40

3 Key «CURRENCY»

3.1 By pressing the CURRENCY key, the CURRENCY submenu is

appeared (see Fig. 41), and a user can choose the currency to be
counted and denomination. (The set of supported currencies is
depended on the software version.) Currency selection is available only
for modes «MIX» and «DEN», denomination selection is available only
for mode «DEN».
By default, the automatic mode of currency recognition is activated; it

DORS 800 BANKNOTE SORTERDORS 800 BANKNOTE SORTER

2.3 «DEN» is the counting mode for the certain denomination of banknotes
with their authentication, calculation of the total amount and the number
of counted banknotes, and the recognition of denomination's issue. The
denomination and its issue are recognized by the first banknotes in the
batch. It's possible to choose the denomination manually (see
submenu «CURRENCY»).
The display is shown the total amount of counted banknotes, the
num bers of re je ct ed an d a cc ep te d b an kn otes (see Fig. 39).
The detailed report on number and amount of counted notes for each
denomination is available by pressing the «REPORT» key (see Fig.
40, submenu «SUM Report»).

means that the currency is recognized by the first banknote in the batch
(see Fig. 42).
I n the bo tto m left corner of the scree n ther e is a list of auto curre nci es
( ), i.e. those currencies that can be recognized automatically (if
more than one currency is chosen).

The letters on the Fig. 41 have the following meanings:
A: Number of auto currencies chosen by user. In order to delete any of those
currency, just push its name in the list of auto currencies.
B: Number of all availab le auto curr enc ies (it's depen ded on a softwa re
version). If a user tries to exceed this
number, the blinking message on
unavailability is appeared on a screen
C: Tot al number of curre ncies stored in so rter's no n-volatile memory (it's
depended on a software version). In the middle of a screen there is a list of
currencies. If the number of currencies in this list (C) is more than 8, you can
slide this list using buttons .
In order to add any currency to Auto currencies list (A), tick a box left of a
currency name (or click a currency name). A color of a box is changed from
grey to blue to confirm your choice.
Repetitive click deletes a currency from the Auto currencies list.
When you press and hold (at least 1 second) a currency name, it chooses
the currency as a single one.
NOTE: if the only currency is chosen, its name is appeared at the top of a
screen (see Fig. 42); also at the main screen a sign is replaced with a name
of chosen currency (at Fig. 43 it's USD - ).

С

А

В

Figure 41

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Figure 42 Figure 43

3.2 In the «DEN» mode it is possible to count banknote s of the selected
currency with a manually chosen denomination value. Choose a single
curre ncy, and the list of Auto Currencies at bottom left corner of the
s cre en will be replaced with a list of all denomina tio ns of selected
currency (see Fig. 42). By default the «auto denomination» mode is
activated, i. e. a denomination is detected by the first note in the batch;
in this case the check-boxes at the left of denominations are highlighted
in blue. If it's required that the banknotes of the certain denomination get
into the stacker, press the the required denomination; in this case, the
check-box at the left of selected value become blue while the other
check-boxes become grey (see Fig. 44). For the user’s con ven i en c e,
the selected value of denomination in mode «DEN» is shown on the
main screen at the right of the selected currency (see Fig. 43). To return
to automatic denomination mode, press the key at the right of
the denominations list (see Fig. 42).

DORS 800 BANKNOTE SORTERDORS 800 BANKNOTE SORTER

Figure 45

Figure 44

3.3 The DEN mode has the optio n of banknote sorting by a year of their
issue (a year when they were put in circulation).
When you activate this option, the sorter will accept only the banknotes
of the same currency, denomination, and year of issue as the first note
of a batch. All other banknotes will be rejected.
Touch a button to activate thi s opt io n (a bu tt on wi ll be
highlighted in blue).
The year of issue of the counted banknotes will be indicated in a main
screen of DEN mode at the right of denomination's value (see Fig 45).

3.4. Singular currency.

Dependin g on a currency se t of your sorter, it can hand le so-called
singular currencies.
A singular currency is one whose properties are sensibly different from
other currencies that makes impossible to recognize it automatically
along with other currencies.

Figure 46

2928

DORS 800 BANKNOTE SORTERDORS 800 BANKNOTE SORTER

5 Key «RESET»
Key is used to clear the counting results of the stacker after it has been
emptied (the reject pocket shall also be empty). To avoid an accidental data
reset, confirmation is required. (see Fig. 47).
A long pressing (about two seconds) on the center of main menu is cleared
the resu lts witho ut confirm ation (the function is the most us eful for the
extended visual mode).

I f a si ng ul ar currency is chos en , it 's imp ossible to add any othe r
currency to Auto Currencies list.
To canc el a choice of a singular currency, jus t ch oo se any oth er
currency.
In currencies list a singular currency is marked by different color (see
Fig. 46 where it marked by yellow).
A symbol of selected currency (or AUTO mode symbol) is at the bottom
left corner of a main screen (see Fig. 37 and Fig. 43). This symbol is
also a hot key to get access to CURRENCY submenu (it's useful, for
example, when an extended visual mode is activated).
I n th e MI X mo de , ri g ht of a cu r ren cy s ymb ol t her e is a l ist of
denominations of this currency with numbers of counted notes where
counted denominations are bold (see Fig. 37).

4 PRINT key

The key ( ) makes printed the results of counting, under conditions that
a relevant printer is connected to the sorter
and a manual printing mode ( ) is a ctivated (refer to p. 18,

Fig. 21).

Attention!

An option of reset confirmation
can be disable in your sorter.

Figure 47

6 Key «REPORT»
By pressing the «REPORT» key, the REPORT submenu is appeared (see
Fig. 48), it makes you to look through the information on the counted and

rejected banknotes.

Figure 48

The report on the counted banknotes is available in two versions:
– Batch report ; – Session report .
For both versions, there are the columns of «denomination»,
«count», «amount».
D en om in at io n is the column whe re all denominations of cou nt ed
banknotes are listed
Count is the list of banknotes number for all listed denominations.
Amount is the total amounts for all denominations.
Total is the total number and the total amount of all counted banknotes.
The batch report (see Fig. 48) shows all the counted banknotes that got
into the stacker during the last counting.
If the accumulation mode (ADD) is on , the batch report will include
the total amount of the banknotes counted in this mode.
The session report (see Fig. 49) is listed all the banknotes counted since
t he mom en t th e s or ter 's swi tc h ed on (s e e a rt icl e 2 of su bse ct i on
Operation).
The key is used to clear the reports. To avoid an accidental clearing of
the results, confirmation is required (see Fig. 47).
Key is used for exit from the submenu.

Figure 49

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DORS 800 BANKNOTE SORTERDORS 800 BANKNOTE SORTER

A report on the rejected banknotes is available in two versions:

– reject pocket report (Blue ; highlight)

– Advanced reject pocket report ( .Green highlight)
The rejec t pocket report (see Fig. 50) is contai ned possible reasons of

reje ction and the number of banknotes reje cte d due to eac h of these
reasons.

«Counting mode mismatch» means banknotes do not correspond to the
selected settings and the operation modes (for example, a mix of various
denominations is counted in the DEN mode or user tried to count different
currencies in one batch).
«Mechanical errors» means a banknote skew in the path which prevents
their correct recognition.
«Suspect banknotes» means banknotes do not correspond to the key
features of the specified currency.

Figure 50

The advanced reject pocket report (see Fig. 51) is contained more exact
reason of rejection for each rejected note.
T he nu mb er (N O) me an s the number of the ba nk no te in the re ject
pocket (in some cases like «double» error, the number in the list can be
different from a note's number in a real batch).
The REJECT REASON column is included the reason of rejection and the
s equen ce numb er of eac h rejec te d note in the coun te d batch (in the
brackets).The complete list of reject reasons is given in Table 1.
The key is used to clear the reports. To avoid an accidental clearing of
the results, confirmation is required (see Fig. 49).

Figure 51

Table 1

Rejection
reason

Description

Teller's actions

Unknown

note

Banknote does not match the
main currency features,
currency and denomination
cannot be recognized.

Remove the banknote and
recount it. In case of repeated
rejection, verify the authenticity of
the banknote using currency
reference book and
multifunctional detector like DORS
1250 or DORS 1300.

Currency (X Y)

where

X – currency,

Y – denom.

In MIX or DEN modes the
currency of banknote does not
match the specified one.

Remove the banknote.

Remove the banknote.

denom (X Y)

where

X – currency,

Y – denom.

In DEN mode the
denomination of banknote
does not match the specified
one.

Orientation

Banknote orientation does not
match the specified one.

Place the banknote into the
hopper according to the
specified orientation.

Continuous chain in path
(short side of note is too long
or the gap between two notes
is too short).

Remove the banknotes that
got stuck together. Adjust the
feeder gap («-» means gap
decrease) for operation with
the thinner banknotes. To get
the required gap, turn screw 1
(Figure 1) clockwise.

Suspect

note

Currency and denomination
are detected, but authenticity
is suspected.

Remove the banknote and recount
it. In case of repeated rejection,
verify the authenticity of the
banknote using currency reference
book and multifunctional detector
like DORS 1250 or DORS 1300.

Small gap

in path

Small gap

in feeder

Continuous chain between
separating and feeding rollers
(short side of note is too long
or the gap between two notes
is too short).

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DORS 800 BANKNOTE SORTERDORS 800 BANKNOTE SORTER

Table 1

Rejection
reason

Description

Teller's actions

Double note:

dark

A double banknote or a very
dark banknote has been
detected.

Remove the banknote. If
required, adjust the feeder
gap («-» means gap
decrease) for operation with
thinner banknotes. To get the
required gap, turn screw 1
(Figure 1) clockwise.

Double note:

transparent

A very transparent banknote
has been detected.

Remove the banknote.

Table 1

Rejection
reason

Description Teller's actions

Dimensions

A banknote has difference
with the average dimensions
of the first five notes in a
batch (the difference is
exceeded 20 mm by the long
side of note or 10% of its short
side).

Remove the banknote. Adjust
the feeder gap (if required)
according to article 3 of
section «Operation».

Skew error

The banknote skew angle
exceeds 14˚.

Adjust the hopper's guides in
accordance with the length of the
longest note in the batch. If
required, adjust the banknote
feeder gap («+» means gap
increase) for operation with thicker
banknotes. To get the required gap,
turn screw 1 (Figure 1)
counterclockwise.

UV Reflection

or/and

UV

Transmission

A banknote with an increased
level of UV luminescence is
found.

Remove the banknote and
recount it. If the high level of
UV luminescence is a feature
of this type of banknotes,
switch off UV-T or/and UV-R.

MG

A banknote with wrong MG
marks is found.

Remove the banknote.

Scanner error

Banknote scanning error. Place the banknote into the

hopper and recount.

Length

Short side of the banknote is
exceeded 120mm (a probable

reason can be: a banknote
has passed with a large skew
or the banknotes got stuck
together).

Remove the banknotes
and recount them. If
required, adjust the feeder
gap.

Couldn't sort

Banknote feed error.

Remove the banknotes and
recount them.

Note quota

overflow

There are more banknotes fed
than required by the current
mode (batch size, stacker
capacity).

Remove the banknotes and
recount them.

7 Key «ADD»

By pressing the «ADD» key, the accumulation mode is switched on or
switch off . The accumulation mode is intended for summing up of the
number of the counted banknotes by denominations and calculation of their
total amount; the new counting result will be added to the number counted
before. To clear the results, press the « RESET» key.
Please pay attention that in the course of a count you see on the screen the
number and the amount of current batch (in MIX and DEN modes) while
when a count is finished you see the total number and total amount of all the
banknotes counted since the start of accumulation mode.

8 Key «AUTO/MAN»

Key «AUTO/MAN» (see Fig. 13) switches the sorter between automatic
start mode and manual start mode .
An automatic start mode means the sorter is started to count automatically
as soon as the banknotes have been placed into the hopper.
A manual start mo de mea ns the user hav e to pus h o r k ey s
(depending on the selected user profile) to start a count.

9 Key «DETECTION»

Key «DETECTION» provides a fast access to detection modes associated
with a chosen counting mode. In MIX or DEN mode this key calls a pop-up
menu (ahead of a main scree n) where you can turn on/off such kind s of
d etection as UV-R , MG , ST RI CT (see Fig. 52). An activ at ed kin d of
detection is highlighted by blue color (see Fig. 52), an disacti vated one
becomes grey:

DORS 800 BANKNOTE SORTERDORS 800 BANKNOTE SORTER

35

34

In COUNT mode this key calls a pop-up menu (ahead of a main screen)
where you can turn on/off such kinds of detection as UV-T, DENSITY (see Fig.

53). An activated kind of detection is highlighted by blue color (see Fig. 53), an
disactivated one becomes grey:

Note: a text on the key DETECTION is highlighted depending on chosen
kind of detection.

Figure 52

Figure 53

10 Key «BATCH»

P re ss the key to ca ll the BATC H su bm en u that is available for
modes «DEN» and «COUNT» (and unavailable in «MIX»mode) (see Fig.

54) which provides possibility to select the batch size and the stacker limit.
You can enter BATCH mode by pressing the key (for the batch size >0)
and disabled by pressing the key . By pressing the key you cancel
the unsaved changes and exit to the main menu. The batch size is set with
the numerical keys. Any batch size since 1 until 999 is available.

Key is used to clear the current batch size. Single pressing of the key
deletes the digit from the right to the left.

The fast access key to BATCH mode is available on the main screen in the
top right corner (see Fig. 55). means that batch mode is on.
means that batch mode is off.
The batch size is indicated on the main screen in the bottom right corner
(see Fig. 55). Once the batch size is reached, the indicator is started to
blink, and in 10 seconds message «BATCH IS READY» is appeared on the
screen. If the number of the banknotes in the stacker is less than the batch
s ize, the mes sage is: «ad d X», where X is the nu mber of bankn otes
required to complete the batch of the selected size, in 10 seconds message
«ADD BANKNOTES» is appeared on the screen.
Note : The batch size indicator is also the hot key for a quick access to the
«BATCH» submenu.

Figure 54

Figure 55

Messages

Reason Teller's actions

MESSAGES IN COURSE OF OPERATION

Table 2. Error messages

Error

Messages

P.O.S.T.
ERROR

An error occurred during self­testing of the sorter (at its
switching on), the sensors are
covered by foreign object.

An error occurred during self­testing of the sorter (before
the start of a count), the
sensors are covered by
foreign object.

Switch off the machine.
Remove banknotes and/or
foreign objects from the
hopper, the stacker, the reject
pocket, and the path. Then
switch on again. If the error is
reappeared, call a technician.

Switch off the machine.
Remove banknotes and/or
foreign objects from the
hopper, the stacker, the reject
pocket, and the path. Then
switch on again. If the error is
reappeared, call a technician.

Reason Teller's actions

S.M.A.R.T.

ERROR

The banknotes are jammed. A
foreign object in the path
blocks the gear and causes
the overcurrent.

Switch off the machine. Open
the path, and remove the
jammed banknotes, the
foreign objects.

Overcurrent

The banknotes get jammed.
Foreign object in the path
blocks the diverter between
the hopper and the reject
pocket.

Open the path, remove the
jammed banknotes, foreign
objects from diverter's area.

Switch

error

The calibration error is
occurred during the self-test.

Switch off the machine. Open
the path and remove the
banknotes, the foreign objects
blocking CIS (see item 3,
Figure 5, Figure 6). Then
switch on again. If the error is
reappeared, call a technician.

Calibration

error

DORS 800 BANKNOTE SORTERDORS 800 BANKNOTE SORTER

37

36

Note's jam,

clean the

path!

A banknote is jammed in the
path during counting.

More banknotes than required
were placed into the stacker in
the batch mode

Remove banknotes from the
hopper, open the path and
remove the banknotes from
there.
The red circles on the picture
are marked the places of
possible jams.

Remove the banknotes from
the stacker, and recount the
batch.

Batch

error

In a process of a count an
uncertain amount of banknotes
are put to the stacker.

Clean the stacker, and
recount the banknotes.

Count error,

uncertain

amount

Incorrect feeding of the
banknotes.

Remove banknotes from the
hopper, open the path and
remove the banknotes from
there.
Adjust the hopper's guides
according to the length of the
longest banknote in the batch,
level the batch edges
(separate banknotes shall not
to protrude from the batch),
and place them in the hopper
avoiding their skew.

Feed
error

Table 3. Messages in course of count

Banknote

path is open

The path is open, the upper
part is open.

Close the path.

Banknote path

is closed

Clearing the path

After the path is closed, the
self cleaning of the path is in
progress.

Wait till cleaning of the path is
over.

In the BATCH submenu a user can change the stacker capacity. The
current value of the stacker capacity is highlighted in blue. To change it, it's
sufficient to press the required value (new value beco me highlight ed in
blue).
Note : under the current batch size the re is an inf orm ation bar w hic h
contains info on the counted and rejected banknotes, the current batch size
and the stacker capacity (see Fig. 54).

Banknote path

is closed

Note is jammed

in path

There are banknotes or
foreign objects in closed path.

Open path, remove banknotes
or foreign objects.

Banknote path

is closed

Remove

banknotes

from hopper

Banknote path

is closed

Clean the

pockets

There are banknotes in
hopper or hopper's sensor is
covered by a foreign objects.

There are banknotes in the
stacker and/or in the reject
pocket.

Remove banknotes or foreign
objects from hopper.

Remove banknotes from the
stacker and/or from the reject
pocket.

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38

Table 3

Remove

notes from

the stacker

The number of notes in the
stacker is equal to the stacker
capacity.

Remove the banknotes from
the stacker. The machine
resumes counting
automatically (in the automatic
start mode) or after key I (II) is
pressed (in the manual start
mode).

Messages

Remove

notes from

reject pocket

The number of notes in the
reject pocket is equal to its
capacity.

Remove the banknotes from
the reject pocket.

Add

banknotes

The hopper is empty while the
number of notes in the stacker
is less than the required batch
size (in the AUTOMATIC
START mode).

Add banknotes to the hopper,
the machine resumes
counting automatically.

Add

banknotes

and

press start

The hopper is empty while the
number of notes in the stacker
is less than the required batch
size (in the MANUAL START
mode).

Add banknotes to the hopper,
press key I (II).

Clean

the pockets

Counting settings/modes were
changed after a count is
finished.

Remove the banknotes from
the stacker and the reject
pocket.

Batch

is ready

A batch of required size is
counted.

Remove the banknotes from
the stacker and resume
counting.

Function

is unavailable

You tried to choose the
function unavailable for the
current counting mode (for
example, tried to choose a
currency in the COUNT mode
or a batch size in the MIX
mode).

Switch to the correct counting
mode and then choose the
required function.

Self-testing.

Please,
wait till

operation

completion

The self testing is in progress. Wait till the message box is

disappeared.

DORS 800 BANKNOTE SORTERDORS 800 BANKNOTE SORTER

Table 3

Calibration.

Please, wait

till operation

completion

The sensors are in course of
calibration (the calibration is
ran automatically at the
moment of switching on and
then every 30 minutes).

It is impossible to take
banknotes out of the hopper.

Wait till the message box is
disappeared.

Adjust the hopper's guides
according to the length of the
longest note in the batch.
Adjust the feeder gap if
required («+» means gap
increase) for operation with
thicker banknotes. To get the
required gap, turn screw 1
(Figure 1) counterclockwise.

There are no

banknotes.

Feed error

The machine is going to be
reset to the factory setting.

Confirm or cancel the reset to
the factory setting.

Reset

confirmation

Messages

MAINTENANCE

Acco rding to experi enc e of the world vend ors , we sugg est to cal l the
technician for th e profe ssional mainte nance every 90 days. If you use the
machine more than one shift a day and the most of counted banknotes are dirty
and soiled, more frequent maintenance is required.
On a daily basis:
1 Switch off the banknote sorter if you do not use it.
2 Wipe the sorter external parts with a dry clean lint-free tissue.
3 After work is completed and the sorter switched off, clean the sensors
from dust and fine particles with a soft lint-free tissue or a soft bristle
b ru sh . Th e se ns or s 1- 8 sh ow n on Figure 4, Figure 5, Fi gu re 6,
Figure 7 shall be cleaned. In case of strong soiling, it is allowed to wipe
the sensor with the lint-free tissue wetted with isopropyl alcohol.

Attention! Before cleaning the sensors, make sure that sorter is switched
off and the power cord disconnected from the power supply!

Reason Teller's actions

Reason Teller's actions

Batch of XXX

notes is ready

where YYY is

in stacker and

ZZZ are removed

The message is appeared
when you count a batch where
selected number of notes is
more than a current limit of the
stacker.

Remove banknotes from the
stacker and continue a count.

41

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TROUBLESHOOTING

Table 4

The sorter fails

to switch on

Make sure about the sorter connection to the
power supply and the power cord plugging into
the connector on the back of the machine.
Make sure that the power switch is in position
«I».
If these terms are observed but the machine
still fails to switch on, call the technician

Failure

Elimination method

The display shows the

message not described in

the «Error Messages» table

Switch off the sorter and then switch it on. if the
sorter still doesn't work, call the technician.

An abnormal noise

level or foreign sounds

inside the machine

Switch off the machine. Call the technician.

TRANSPORTATION AND STORAGE

The machine in the original package can be shipped by sea (in containers),
by railway (in closed wagons), by air (in the pressurized modules) and by cargo
(in covered truck or in container with water-resistant top) along the paved
roads. The tra nsportation condit ions: temperature - 30 to + 50°C, relati ve
hum idity up to 98% witho ut wat er con densation at 25°C and atmosphe re
pressure 84 to 107 kPa (630 to 800 mm Hg).
The machine in the original package can be stored in a heated and
ventilated warehouse, at the temperature of +5°C to +40°C and a relative
humidity not exceeding 80% at +25°C. A warehouse should be free of the
agressive agents (acid and alkali vapors) that might cause corrosion.

SUPPORT AND WARRANTY

DORS authorizes the local distibutors to provide after-sales technical
support to the customers. In case of machine's malfunctioning, please contact
your local supplier. If you fail to get support from your supplier, please inform us
at web site www.dors.com.
To avoid any misunderstanding, we ask you to read the terms and
conditi ons of the machine' s operation, its tra nsporta tion and storage, the
warranty conditions.
DORS reserves its right to cancel the warranty if a customer violates the
rules listed in the Warranty Conditions section.

FIRMWARE UPGRADE

Among the advantages of DORS 800 there is the remote way of firmware
(FW) update by means of Internet. If a customer has Internet connection, there

DORS 800 BANKNOTE SORTERDORS 800 BANKNOTE SORTER

is no need to call technician for update. Just choose the time frame for update
(we suggest to do it every two weeks) and your machine will be updated with
new fake and real notes recognition as well as with other improvements
automatically.

For firmwar e upgrading, use application «BVS Upda te» that can be
downloaded from the site: http://dors.com/service/download.
For FW upgrading, use the following equipment:
1 A personal computer (PC) with installed operation system Windows
(Windows XP and higher) with the Internet connection and installed
program «BVS Update».
2 The USB cable (A-B type) (from the delivery set).

FW upgrading procedure:
1 Connec t USB por t of DORS 800 (i tem 16 at Fig. 2) to your PC by
USB cable.
Attenti on: avoid to connect USB cable to the jack for external

display (item 17 at Fig. 2), it may cause its damage!
2 Switch on the sorter.

3 Run BVS Update application on your PC, the icon with logo appears

in the taskbar's tray of your desktop, click its icon.

Figure 56

4 Use the mouse left button to sele ct the connected sorter, and press
t he «Upd ate device firmware» key (see Fig. 56), the proc ess of
upgrading starts, and the progress bar is appeared in the Update
column (see Fig. 57). The progress bar will also appeared on the
screen of the sorter.
Attention! Do not disconnect USB cable from the sorter, do not

switch off the sorter, and do not disconnect the power cord during
upgrading.

43

42

It may cause serious injury of the sorter and make impossible the further
updates outside your supplier's workshop.

Figure 57

DORS 800 BANKNOTE SORTERDORS 800 BANKNOTE SORTER

5 Wait till the «Updates download successfully completed!» message
appears in the program window, the sorter is started its self-testing (see
article 2 of subsection «Operation»). Then the application requests
the update server again and shows the message «not required» in the
UPDATE column. (see Fig. 58).

Figure 58

6 Close the application «BVS Update».
7 Wait till self-testing is over, and switch off the sorter.
8 Disconnect the USB cable.

9 Switch on the sorter again, wait till self-testing is over, and the updated
machine is ready for operation.

WARRANTY CONDITIONS

1 The Manufacturer provides ONE YEAR WARRANTY PERIOD since
the date of a purchase.
2 The Warranty does not apply to the below mentioned accessories:
a Fuse;
b Power cord;
c User manual.
3 The Manufacturer disclaim its responsibility in the following cases:
a The sorter was used for other purpose than described in this Manual;
b Terms and conditions of the sorter's installation and operation given in
the user manual were violated;
c The machine has the evidences of unqualified repair;
d Design or circuit of the sorter was changed;
e The trouble was caused by the force majeure circumstances,
accidents, intended or careless acts (failures to act) of the consumer
or the third party;
f There are damages caused by putting inside the sorter some foreign
objects, substances, liquids, insects.
4 The Warranty does not apply to the following troubles:
a the mechanical damages done after the sorter was handed over to
the consumer;
b the damages caused by dismatch of the local standards of the power,
telecommunication, cable networks and similar external factors to the
sorter's specifications.
5 The regular maintenance of DORS 800 executed by a trained
technician is mandatory for this kind of equipment and the cost of such
maintenance doesn't covered by Manufacturer's warranty.
From other hand, the same professional maintenance keeps the
machine reliable and extends its lifespan.

6 The Manufacturer disclaims its responsibility for a possible direct
or indirect damage to people, domestic animals and prope rty if
this damage was caused by ignorance or violation of the terms and

conditions of sorter's operation and installation, intended or careless
acts (fa ilures to act) of the consume r or the thir d party or the for ce
majeure circumstances.