Dolphin 7400, 7450 User Manual

Dolphin® 7400/7450
Hand Held Computer
User’s Guide

Patents

The Dolphin 7400 mobile computer is covered by the following U.S Patent:
D439,898 S.

The IMAGETEAM 4250 image engine is covered by one or more of the following
U.S. Patents: 3,991,299; 4,570, 057; 5,021,642; 5,038,024; 5,081,343;
5,095,197; 5,144,119; 5,144,121; 5,182,441; 5,187,355; 5,187,356; 5,218,191;
5,233,172; 5,258,606; 5,286,960; 5,288,985; 5,420,409; 5,463,214; 5,541,419;
5,569,902; 5,591,956; 5,723,853; 5,723,868; 5,773,806; 5,773,810; 5,780,834;
5,784,102; 5,786,586; 5,825,006; 5,837,985; 5,838,495; 5,900,613; 5,914,476;
D400,199; 5,292,418; 5,932,862; 5,942,741; 5,949,052; 5,965,863; 5,992,744;
6,045,047; 6,060,722.

Other U.S. and foreign patents pending.

Disclaimer

Hand Held Products, Inc. d/b/a Welch Allyn (“HHP”) reserves the right to make
changes in specifications and other information contained in this document
without prior notice, and the reader should in all cases consult Welch Allyn to
determine whether any such changes have been made. The information in this
publication does not represent a commitment on the part of Welch Allyn.

Welch Allyn shall not be liable for technical or editorial errors or omissions
contained herein; nor for incidental or consequential damages resulting from the
furnishing, performance, or use of this material.

This document contains proprietary information which is protected by copyright.
All rights are reserved. No part of this document may be photocopied,
reproduced, or translated into another language without the prior written consent
of Welch Allyn.

 2001-2002 Hand Held Products, Inc. All rights reserved.

Web Address: www.hhp.com

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Table of Contents

Chapter 1 Introduction ............................................................... 7

Safety ..................................................................................................8

Required Safety Labels .........................................................8

Batch Terminals.....................................................................8

If Your Dolphin 7400/7450 has a radio................................9

FCC Compliance ...................................................................9

Regulatory and Safety Agency Approvals ........................11

Batteries............................................................................................12

Care and Cleaning of the Dolphin .................................................12

Chapter 2 Getting Started......................................................... 13

Accessories for the Dolphin 7400/7450 ..........................................13

Dolphin 7400 Models and Options.................................................14

Image Engine Options and Bar Code Symbologies Supported...14

Laser Engine Options and Symbologies Supported.....................15

Using Dolphin 7400/7450 for the First Time.................................16

Chapter 3 Dolphin 7400/7450 Overview ................................. 25

System Features ...............................................................................25

Processor ..............................................................................25

Operating System ................................................................25

Memory ................................................................................25

Radio Options ......................................................................25

Front Panel Features.......................................................................26

LEDs .....................................................................................26

1/4 VGA Display ..................................................................27

ON/SCAN Key .....................................................................27

Cursor Keys .........................................................................27

Audio Signals .......................................................................27

Keyboard ..............................................................................27

RF Antenna ..........................................................................28

Back Panel Features ........................................................................29

Dolphin 7400 ........................................................................29

Image Engine .......................................................................29

Laser Engine ........................................................................30

Battery Well .........................................................................30

Battery Charging Contacts.................................................30

Hand Strap ...........................................................................30

Dolphin 7450 ........................................................................31

Rubber Nose Bumpers ........................................................32

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Scan Trigger.........................................................................32

Pistol Grip Handle ...............................................................32

Communication................................................................................32

Micro-DB9 RS-232 Port......................................................32

IrDA Port .............................................................................33

RJ-45 Phone Jack (7400 only) ............................................33

Power ................................................................................................33

5 VDC Port..........................................................................33

Batteries................................................................................33

Internal NiHM Backup Battery .........................................33

Main Battery Pack...............................................................34

Managing Battery Power ................................................................34

Setting Critical and Low Battery Points ...........................34

Using the Power Control Panel ..........................................35

Servicing the Battery Pack .................................................36

Charging the Battery Pack .................................................37

Storing Batteries ..................................................................37

Chapter 4 Using the Dolphin 7400/7450 ............................... 39

Entering Data...................................................................................39

Via the Touchscreen Input .................................................39

Via the Keyboard.................................................................39

Using the Image Reader ......................................................39

Communication................................................................................42

Communication Media........................................................42

Software Communication Programs .................................42

Using the Keyboard.........................................................................43

Using the Cursor Keys ........................................................44

Using the Modifier Keys .....................................................45

Other Special Keys ..............................................................45

Key Combinations ...............................................................46

Navigating the Keyboard ................................................................47

Using the Modem.............................................................................49

Chapter 5 Dolphin 7400/7450 RF Terminal ............................ 51

Configuring Your Dolphin 7400 RF Terminal .............................52

Client Utilities for the 802.11b Radio ................................53

Configuring the Radio.........................................................54

Host Connectivity ............................................................................55

Thick-Client Terminal Emulation .....................................55

Thin-Client Terminal Emulation .......................................56

Chapter 6 Dolphin Charging/Communication Cradles .......... 57

Hub of the System............................................................................57

Power Conditioning.............................................................57

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Convenient Storage .............................................................58

Dolphin Charging/Communication Cradle Parts & Functions ..58

HomeBase/IntelliBase/USB HomeBase .............................58

IntelliBase+...........................................................................59

Bottom Panel of HomeBase/IntelliBase/IntelliBase+ .......64

Powering the Dolphin Terminal.....................................................65

Charging Additional Battery Packs in the IntelliBase+...65

Deep-Cycling Batteries........................................................66

Setting Up For Communications....................................................66

Installing The Charging/Communication Cradle.............66

Configuring the Dolphin Terminal ....................................68

Setting Up For Communications With The USB HomeBase ......70

Communicating with the Dolphin Terminal .................................72

Mounting the HomeBase/IntelliBase/USB HomeBase .................73

Chapter 7 Dolphin® QuadCharger .......................................... 77

Dolphin QuadCharger Parts and Function ..................................77

Top Panel..............................................................................77

Rear Panel ............................................................................78

Charging Batteries In The QuadCharger .....................................79

Setting Up The QuadCharger ............................................79

Supplying Power To The QuadCharger............................79

Inserting and Removing Battery Packs.............................79

Servicing The Battery Pack ................................................80

Storing Batteries ..................................................................81

Troubleshooting...............................................................................81

Chapter 8 Dolphin® Mobile IntelliBase™ .............................. 83

Power Conditioning.............................................................83

Mobile IntelliBase Parts and Functions ........................................84

Front Panel...........................................................................84

Rear Panel ............................................................................85

Bottom Panel of Mobile IntelliBase ...................................86

Powering the Dolphin Terminal.....................................................87

Charging A Dolphin Terminal ...........................................87

Deep-Cycling Batteries........................................................87

Setting Up For Communications with the Mobile IntelliBase.....87

Installing The Dolphin Mobile IntelliBase ........................88

Configuring the Dolphin Terminal ....................................90

Chapter 9 Developing Applications ......................................... 93

Chapter 10 Warranty, Support and Service.............................. 95

Limited Warranty ...........................................................................95

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How Problems Should Be Handled................................................96

Return Information .........................................................................97

How To Extend Your Warranty ....................................................99

Application Support ........................................................................99

Chapter 11 Appendix A ......................................................... 103

Using the Modifier Keys ...............................................................104

43-Key Alpha/Numeric Keyboard ...............................................104

Key Combinations .............................................................105

35 Key Numeric/Alpha..................................................................106

Key Combinations .............................................................107

56 Key Full Alpha Numeric..........................................................108

Key Combinations .............................................................109

Chapter 12 Appendix B.......................................................... 111

Dolphin 7400/7450 Scan Maps .....................................................111

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Introduction

Congratulations on the purchase of your new Dolphin® 7400/7450
hand held computer. You have made a wise choice in selecting the
Dolphin, a device known worldwide for its ergonomic shape, light
weight and single-handed data collection features.

The patented shape of the Dolphin 7400 allows true, one-handed
operation and fits either hand comfortably, while the Dolphin 7450’s
integrated pistol-grip handle provides comfortable ergonomics and
intuitive point-and-shoot scanning for extended periods of use.

Built to last, the Dolphin’s ruggedly built case houses a 206MHz RISC
processor and Microsoft® Windows® CE™ operating system that is
easily programmable with standard programming tools, like
Microsoft® Windows® CE™ eMbedded Visual Tools, which includes
eMbedded Visual C/C++® and eMbedded Visual Basic®. The
terminal provides ample, secure storage for data and applications
with its 32 MB RAM and 32 MB FLASH memory configuration. Up to
256MB additional memory for data storage is available with an
optional compact flash card.

The Dolphin 7400/7450 terminals are some of the most durable
devices available, designed to withstand repeated five-foot drops
onto a concrete floor. The terminal also resists extreme
temperatures, humidity levels and dust conditions.

The Dolphin’s collection of features also includes: long-lasting Nickel
Metal Hydride (NiMH) batteries; a large easy-to-read 240 x 320 1/4
VGA backlit display that can display text or graphics; a natural scan
and viewing angle; a low-power, high-resolution digital image engine
for omni-directional and auto-discrimination decoding of linear bar
codes; Stacked Linear and matrix codes and provides OCR (Optical
Character Recognition) functionality and an optional Advanced Long
Range laser scanner. The Dolphin 7400/7450 may also be equipped
with an 802.11b direct sequence radio for real-time data collection
applications.

Load up the Dolphin with your custom software application and the
ultimate data collection solution for your business fits in the palm of
your hand.

The Dolphin 7400/7450 hand held Computer/HomeBase™ User
Guide is designed to provide you with the information you need to
make the most of your new Dolphin terminal. Sections on the basics,
safety, battery use, accessories, and service make this guide a
complete source of information.

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Safety

The Dolphin 7400/7450 hand held computer meets or exceeds the requirements
of all applicable standards organizations for safe operation. However, as with any
electrical equipment, the best way to ensure safe operation is to know the
possible risks.

The following safety guidelines are designed to protect both you and others
around you. Please read them carefully before using your Dolphin terminal.

Required Safety Labels

Batch Terminals

The following is the required safety label that appears on the back panel of
Dolphin 7400/7450 batch terminals equipped with an imager:

The following are the required safety labels that appear on the back panel of
Dolphin 7400/7450 batch terminals equipped with a laser scanner:

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If Your Dolphin 7400/7450 has a radio

The Dolphin® 7400/7450 RF terminal is designed to comply with the most current
applicable standards on safe levels of RF energy developed by the Institute of
Electrical and Electronics Engineers (IEEE) and the American National Standards
Institute (ANSI) and has been recommended for adoption by the Federal
Communications Commission (FCC).

The following is the the required safety label that appears on the back panel of the
Dolphin 7400/7450 RF terminals equipped with an imager:

The following is the the required safety label that appears on the back panel of
Dolphin 7400/7450 RF terminals equipped with an laser scanner:

FCC Compliance

Dolphin 7400/7450 Batch Terminal

The Dolphin 7400/7450 Batch complies with part 15 of the FCC rules. Operation
is subject to the following two conditions:

1. Devices may not cause harmful interference.

2. Devices must accept any interference received, including interference that may cause
undesired operation.

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Dolphin 7400/7450 RF Terminal with Cisco® 352 Radio

This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:(1) this device may not cause harmful interference, and
(2)this device must accept any interference received, including interference that
may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. If this equipment does cause
harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

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Reorient or relocate the receiving antenna.

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Increase the separation between the equipment and receiver.

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Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.

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Consult the dealer or an experienced radio/TV technician for help.

If necessary, the user should consult the dealer or an experienced radio/television
technician for additional suggestions. The user may find the following booklet
helpful: "Something About Interference." This is available at FCC local regional
offices. Our company is not responsible for any radio or television interference
caused by unauthorized modifications of this equipment or the substitution or
attachment of connecting cables and equipment other than those specified by our
company. The correction will be the responsibility of the user. Use only shielded
data cables with this system.

CAUTION: To comply with FCC RF exposure compliance requirements, a separation
distance of at least 2 inches (5 cm) must be maintained between the antenna of this
device and all persons (excluding hands, wrists, feet and ankles), during normal
operation.

This device and its antenna must not be co-located or operating in conjunction with
any other antenna or transmitter.

This device is not specified or designed for body-worn configurations. Use of any
body-worn accessories may not ensure compliance with the FCC RF exposure
guidelines.

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Regulatory and Safety Agency Approvals

The CE mark on the product indicates that the system has been tested to and
conforms with the provisions noted within the 89/336/EEC Electromagnetic
Compatibility Directive and the 73/23/EEC Low Voltage Directive.

For further information please contact,

HHP (UK) Ltd.
1

st Floor

Dallam Court Dallam Lane
Warrington, Cheshire WA2 7LT
England

HHP shall not be liable for use of our product with equipment (i.e.,power supplies,
personal computers, etc.) that is not CE marked and does not comply with the
Low Voltage Directive.

Pacemakers, Hearing Aids and Other Electrically Powered Devices

Most manufacturers of medical devices adhere to the IEC 601-1-2 standard. This
standard requires devices to operate properly in an EM Field with a strength of
3V/m over a frequency range of 26 to 1000MHz.

The maximum allowable field strength emitted by the Dolphin is 0.3V/m according
to Subpart B of Part 1 of the FCC rules. Therefore, the Dolphin RF will have no
effect on medical devices that meet the IEC specification.

Microwaves

The radio in the Dolphin RF terminal operates on the same frequency band as a
microwave oven. Therefore, if you use a microwave within range of the Dolphin
RF terminal you may notice performance degradation in your wireless network.
However, both your microwave and your wireless network will continue to
function.

Parameter Specification

U.S.A.

Canada

Europe

Others

FCC Part 15, Class B

IEC 0003

EN 55022 (CISPR22) Class B
ETS 300 826 Type Certified

EMC 89/336/EEC
EN 50082-1:1997, EN55024

RF Approvals

U.S.A
Canada
Europe

FCC Part 15.247
RSS 210 Certified
ETS 300 328 Certified

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The Dolphin Batch terminal does not contain a radio, and therefore, is not affected
by microwave ovens.

Batteries

The following are general guidelines for the safe use and disposal of batteries:

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Use only the battery supplied with your Dolphin or a replacement battery
supplied, recommended, or approved by HHP.

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Replace a defective battery immediately as it could damage the Dolphin
terminal.

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Never throw a used battery in the trash. It contains heavy metals and should be
recycled according to local guidelines.

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Don’t short-circuit a battery or throw it into a fire. It can explode and cause
severe personal injury.

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Excessive discharge damages a battery. Recharge the battery when your
Dolphin indicates low battery power.

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Although your battery can be recharged many times, it will eventually be
depleted. Replace it after the recommended usage period (about 600 charge
cycles for the 2700 mAh NiMH battery) or if the battery is unable to hold an
adequate charge.

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If you are not sure the battery or charger is working properly, please send it to
Hand Hand Products or an authorized HHP service center, for inspection.

The Dolphin hand held computer meets or exceeds all applicable standards and
has been manufactured to the highest level of quality.

Care and Cleaning of the Dolphin

When needed, clean the image engine/laser scanner window and the LCD display
with a clean non-abrasive, lint-free cloth.

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Getting Started

The Dolphin® 7400/7450 is a hand held computer/imager designed
for easy, single-handed data collection. The terminal is equipped
with a StrongARM™ 206MHz RISC processor built to run the
Windows® CE™ operating system.

Dolphin 7400/7450 hand helds are available with different types of 2D
imagers, wireless radios, and memory configurations to meet most
any automated data collection requirement. Dolphin 7400 hand held
computers may also be equipped with a low power, high speed, V.90
56K FAX/modem to allow communications via an analog phone line.

The Dolphin 7450 terminal’s integrated pistol-grip handle provides
comfortable ergonomics and intuitive point-and-shoot scanning for
extended periods of use.

Offered with a memory configuration of 32 MB RAM and 32 MB
FLASH, the device has three keyboard options and a 240 x 320 pixel,
backlit 1/4 VGA display. The display also is available with a touch
screen.

The Dolphin 7400/7450 platform is equipped with an integrated
imager. The imager can take images like shipping manifests,
recipient signatures, while at the same time, decode OCR (Optical
Character Recognition) fonts. The imager can also decode standard
linear and two-dimensional symbologies. An optional Advanced Long
Range laser scanner is also available for both terminals.

Accessories for the Dolphin 7400/7450

The Dolphin 7400/7450 is part of a data collection system that
includes accessories specifically designed for vehicle, desktop and
hub operations. Accessories available include serial and networkable
communications/charging cradles, vehicle mounted charging/
communication cradles.

You can use these accessories with the Dolphin:

Dolphin HomeBase™ Dolphin terminal charging and communication

cradle, includes power adapter.

Dolphin IntelliBase™ Dolphin terminal charging and communication

cradle for communicating with devices such as printers and modems
without integrated IrDA protocol software, includes power adapter.

Dolphin USB HomeBase

for communicating directly with a USB-

compatible host computer

, includes power adapter

.

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Dolphin IntelliBase+™

for communicating with devices such as printers and modems
without integrated IrDA protocol software, and for charging and conditioning a spare
battery

, includes power adapter.

Dolphin Quad Battery Charger™ Charges four batteries in under three hours and

conditions in under eight hours.

Dolphin HomeBase™ Power Adapter Replacement power adapter for Dolphin

HomeBase.

Note: Use only power adapters approved for use by HHP. Failure to do so may result in

improper operation or damage to the unit and will void the warranty.

NiMH Battery Pack Nickel Metal Hydride (NiMH) 2700mAh rechargeable battery

for the Dolphin.

RS-232 Serial Cable Allows Dolphin 7400 to connect to other computer systems

for file transfer or to connect Dolphin 7400 terminal using the terminal’s serial RS­232 interface.

Contact your Value-Added Reseller for more information. For details about how to
install or use any of these accessories, refer to the documentation provided with
the product. Documentation may also mbe downloaded from our website,
www.hhp.com.

Dolphin 7400 Models and Options

Hand Held Product’s family of Dolphin 7400 hand held portable data collection
terminals includes these models:

The

Dolphin® 7400 Batch terminal is a Windows® CE™ programmable hand held

computer with a unique, ergonomic shape designed for single-handed use. The
standard Dolphin 7400 is available with 32 MB RAM and 32 MB FLASH and an
integrated digital imager or Advanced Long Range (ALR) laser scanner. An
optional compact FLASH card offers up to 256MB of additional memory. The
terminal's RS-232 connector supports external plug-in scanners, land line
modems and printers. It also features an IrDA infrared transceiver for data
communicate to portable printers and cradles.

The

Dolphin® 7450 Batch hand held computer offers the same enhanced

productivity features of the Dolphin® 7400 terminal with the added convenience of
a pistol grip-style form factor for high volume scanning applications.

The

Dolphin® 7400 RF and Dolphin® 7450 RF terminals integrate the basic

functionality of the Batch terminals with an 802.11b direct sequence radio that
allows the terminal to communicate with a host computer via radio wireless local
area network (WLAN).

Image Engine Options and Bar Code Symbologies Supported

Dolphin 7400/7450 terminals may be equipped with one of three image engines
options:

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LX: scans from 2.0 to 15.0 in. (5.1 to 38.1 cm.)

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LR: scans from 1.9 to 9.4 in. (4.8 to 23.9 cm.)

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HD: scans from 1.6 to 3.9 in. (4.1 to 9.9 cm.)

1D symbologies supported are: Code 3 of 9, Interleaved 2 of 5, EAN, Codabar,
Code 11, Code 128, Code 93, TLC39, Universal Product Code (UPC).

2D symbologies supported are: PDF417, MaxiCode, Data Matrix, Vericode, RSS,
EAN.UCC, Aztec, QR Code, Code 49.

Composite codes supported are: RSS-14, CODABLOCK, Aztec Mesa.

OCR codes supported include: OCR A and OCR B.

Postal codes supported include: Postnet and most international 4 state codes,
PLANET CODE, BPO 4 STATE, Canadian 4 State, DUTCH POSTAL,
AUSTRALIAN 4 STATE, JAPANESE POSTAL.

Laser Engine Options and Symbologies Supported

Dolphin 7400/7450 terminals may be equipped with an Advanced Long Range
(ALR) laser engine. The ALR engine reads 30mil bar codes from 2.75 to 8 ft (0.83
to 2.4 m) and 100mil reflective bar codes out to 30 ft (9.1 m), making it ideal for
use in warehouse applications.

1D symbologies supported are: UPC/EAN, Code 39, Interleaved 2 of 5, Codabar,
Code 128, MSI, Plessey.

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Using Dolphin 7400/7450 for the First Time

Follow these steps to begin using your Dolphin 7400/7450 terminal.

1. Unpack and check the terminal and documentation.

2. Charge the main battery pack and internal back-up battery.

3. Turn the Dolphin on.

4. Calibrate the screen, set the date/time, and user information.

5. Verify that the Dolphin 7400/7450 terminal is working properly.

1 Unpack the Carton and Check Its Contents

Inspect the package to see that the following standard items and accessories (if
ordered) are included in the standard Dolphin 7400/7450 kit:

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Dolphin 7400/7450 hand held computer/imager/scanner

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Battery (2700 mAh, Nickel Metal Hydride [NiMH])

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Dolphin HomeBase

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RS-232 Serial Cable

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AC-DC Power Adapter for Dolphin Terminal/HomeBase

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Dolphin 7400/7450 Software Development Kit & User’s Guide CD-ROM

Note: Be sure to keep the original packaging in the event that the Dolphin terminal or

HomeBase should need to be returned for service.

2 Charging the Main Battery and Backup Battery

WARNING

Use only 2700 mAh NiMH battery packs provided by HHP. The use of any other
battery pack in the Dolphin terminal will void your warranty and may result in damage to the
Dolphin terminal or battery.

The terminal’s NiMH battery is not conditioned at the factory and is shipped
discharged of all power and inserted in the Dolphin terminal.

WARNING

Although the Dolphin 7400/7450 terminal is received with the battery inserted,
it is

NOT

ready for charging and/or deep-cycling. Remove the plastic insulator located
between the terminal and battery connectors. Failure to remove the insulator may result in
damages to the terminal.

For maximum battery life, HHP recommends that you deep-cycle the battery
twice before initial use. It is also recommended that you service the battery once
per month. Refer to the section on Managing Battery Power in Chapter 3 for
further information on deep-cycling the battery.

After deep-cycling the battery, the terminal’s NiMH battery must be charged
before using it for the first time. To charge the main battery pack:

1. Place the main battery pack in the Dolphin 7400/7450 terminal.

2. Place the terminal in the terminal well of the Dolphin HomeBase™. Time to

Charge: 3.5 hours for the main battery; 8 hours for the back-up battery

As the main battery pack charges, the internal back-up battery also charges. For
the initial charging cycle, it is recommended that the terminal be charged for
approximately 8 hours to allow adequate charging time for the back-up battery.
Not doing so may result in the terminal becoming unstable should the unit lose

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power and the back-up battery is required. The back-up battery maintains the
RAM and clock when the NiMH main battery pack is discharged or removed from
the terminal.

Removing the Battery Pack

Follow these steps to remove the Dolphin battery pack.

1. Hold the Dolphin with the front panel (keyboard) facing down.

2. On the 7400, remove the handstrap by pushing its clip down and forward to

unhook it from the terminal; move the strap away from the battery compart­ment.

3. Push the locking tab on the battery pack up and pull the battery out from the

Dolphin terminal with a hinging motion.

Inserting the Battery Pack

Follow these steps to install the Dolphin 7400 battery pack.

1. The Dolphin 7400 ships with the handstrap installed. Hold the terminal with the

front panel (keyboard) facing down. Push the clip of the handstrap down and
away from the terminal to unhook it; move the strap up and away from the bat­tery compartment.

2. Insert the end without the locking tab into the top of the battery opening and

snap the battery into place with a hinging motion. Press the battery into the well
until the clip is engaged. The battery case serves as the back cover of the Dol­phin.

3. Reattach the handstrap by positioning it down over the battery case and sliding

the clip back into the place at the bottom end of the 7400.

4. The terminal will initialize and, after a few seconds, will show the splash screen

for the Dolphin 7400 demo program.

Follow these steps to install the Dolphin 7450 battery pack.

1. Hold the terminal with the front panel (keyboard) facing down.

2. Insert the end without the locking tab into the top of the battery opening and

snap the battery into place with a hinging motion. The battery case serves as
the back cover of the Dolphin.

3. The terminal will initialize and, after a few seconds, will show the splash screen

for the Dolphin 7400 demo program.

3 Turning the Dolphin On And Off

Turning the Dolphin On For the First Time

Turning on the Dolphin 7400/7450 for the first time is a cold boot. Follow these
steps to turn on your Dolphin 7400/7450 terminal.

1. Install the charged battery pack in the Dolphin.

2. The red LED will come on and the green LED will blink for approximately three

seconds.
NOTE: DO NOT PRESS ANY KEYS WHILE THE TERMINAL IS BOOTING
UP.

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3. The terminal will initialize and after a few seconds will display the Dolphin 7400

splash screen shown below:

Waking the Dolphin From Sleep Mode

The Dolphin 7400/7450 terminal is never actually turned off. To conserve power,
the Dolphin suspends operation, or goes into “sleep mode” when it is inactive for a
programmed period of time, as defined by your application. The screen is blank
when the Dolphin is in “sleep mode.” Press the ON/SCAN key to wake the
Dolphin terminal from sleep mode, and you can start working where you left off.

The Dolphin terminal also goes into sleep mode if you remove the main battery
pack. To wake the Dolphin terminal from sleep mode, install a charged battery
and press the ON/SCAN key.

WARNING If the main battery and back-up battery are ever fully discharged of power,
the terminal will cold boot. The terminal will be restored to its original state. All data
stored in RAM memory also will be lost.

Dolphin 7400 Splash Screen

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4 Calibrating the Screen, Setting the Date/Time and Modem (if
equipped)

Calibrating the Screen

If your Dolphin 7400/7450 is equipped with a touchscreen, you need to calibrate
the screen after a cold boot. After the Welcome Splash Screen appears, you will
be prompted to calibrate the screen. Follow the directions on the screen to
calibrate the screen. After calibrating the screen, you will be prompted to set the
date and time on the terminal. The Dolphin 7400/7450 Demo Program main menu
appears after you set the date and time.

Stylus Properties Screen

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Setting the Date/Time

Use the Windows® CE Date/Time function to set the correct date and time for
your Dolphin 7400/7450 terminal. Use the Dolphin 7400/7450 mouse utility to
navigate through the screens if your terminal does not have a touchscreen. For
more information about the mouse utility, see Navigating the Keyboard in Chapter

4.

Note: Exit the mouse utility before adjusting the contrast.

Touchscreen-equipped terminals:

1. From Control Panel, select Date/Time to set the date and time for your termi-

nal.

2. Touch OK to accept the settings and to exit Date/Time. The main screen for

the Dolphin 7400 demo will come up on the screen.

Terminals without touchscreens:

1. Use the Cursor keys to navigate to Date/Time and then press <Enter> to open

Date/Time Properties.

2. Use the Cursor and Tab keys to navigate around the screen and to set the date

and time for your terminal.

3. Press <Enter> to return to the Control Panel.

Date/Time Properties Screen

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Configuring the Modem

If your Dolphin 7400 hand held computer is equipped with a modem, follow these
configuration instructions. Use the Dolphin 7400 mouse utility to navigate through
the configuration process if your terminal does not have a touchscreen. For more
information about the mouse utility, see Navigating the Keyboard in Chapter 4.

1. From the Start menu, select Programs>Communication>Remote Networking.

2. Select Make New Connection. Type in the name for the connection. Select

Dial-Up Connection and touch Next.

3. Select the modem from the drop-down menu, CIRRUS LOGIC 56K MODEM

and then touch Configure.

4. Set the option on Port Settings tab as shown below and then touch OK.

5. Touch Next and enter the country code, area code and phone number in the

appropriate fields. Touch Finish and the terminal will return to the Connection
window.

For information on using the modem, see Using the Modem in Chapter 4.

5 Verifying that Dolphin 7400/7450 is Working Properly

After the main battery pack is charged and installed and you have calibrated the
the screen and set the time and date, the Dolphin 7400 terminal is ready to use.
Choose the IMAGE DEMO or SCAN DEMO to verify that the terminal is operating
properly.

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Touchscreen-equipped terminals:

To take an image:

1. Select IMAGE DEMO.

2. Press F1 (red key + Q) to view the set-up utility for the IMAGE DEMO.

3. Press the <ON/SCAN> button and the image you take will appear on the termi-

nal’s screen.

4. Touch <ESCAPE> to go back to the main menu.

To scan a bar code label:

1. Select SCAN DEMO.

2. Press F1 (red key + Q) to view the set-up utility for the SCAN DEMO.

3. Press the <ON/SCAN> button, aim the terminal at a bar code and the red

SCAN LED will illuminate. The green SCAN LED will illuminate and the termi­nal will beep when a good scan is obtained. Information about the bar code
scanned will appear on the screen.

4. Press <ESCAPE> to exit the demo and return to the main menu.

Terminals without touchscreens:

To take an image:

1. Using the Cursor keys, navigate down to the IMAGE DEMO button and press

an <ENTER> key.

2. Press F1 (red key + Q) to view the set-up utility for the IMAGE DEMO.

3. Press ON/SCAN button and the image you take will appear on the terminal’s

screen.

4. Press <ESCAPE> to go back to the main menu.

To scan a bar code label:

1. Using the Cursor keys, navigate down to the SCAN DEMO button and press

an <ENTER> key.

2. Press F1 (red key + Q) to view the set-up utility for the SCAN DEMO.

3. Press ON/SCAN button, aim the terminal at a bar code and the red SCAN LED

will illuminate. The green SCAN LED will illuminate and the terminal will beep
when a good scan is obtained. Information about the bar code scanned will
appear on the screen.

4. Press <ESCAPE> to go back to the main menu.

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Resetting the Dolphin (Cold Boot)

Under some conditions, you may need to reset the Dolphin 7400/7450 terminal
with a cold boot. These may include:

•

Resetting the operating system

•

Resetting the terminal back to factory defaults

•

Resetting the terminal after a bootloader, keyboard, and kernel upgrade.

To perform a cold boot:

1. Press and hold the Control (CTRL) and the Escape (ESC) keys for about 10

seconds.

2. Release the keys and the terminal will reset. The red LED will come on and the

green LED will blink for approximately 3 seconds.

3. The terminal will behave as described in the section about Turning the Dolphin

On for the First Time.

Resetting the Dolphin (Warm Boot)

There are times when you may need to warm boot the Dolphin 7400/7450
terminal, such as after loading a software application that requires a warm boot
after installing new software. To warm boot the Dolphin 7400 terminal:

1. Press and hold the Control (CTRL) and the SHIFT (SFT) keys for about 10

seconds, then release.

2. Release the keys and the terminal will reset. The red LED will come on and the

green LED will blink for approximately 3 seconds.

3. The terminal will initialize and after a few seconds will display the main menu

screen for the Dolphin 7400/7450 Demo Program.

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Dolphin 7400/7450 Overview

System Features

Processor

The Dolphin® 7400/7450 terminal is equipped with a StrongARM®
206MHz RISC microprocessor that runs on a 100 MHz BUS and is
the most powerful Windows® CE platform on the market.

Operating System

Microsoft® Windows® CE is a compact, highly efficient, scalable
operating system. Its open architecture and minimal memory
requirements facilitate development of applications for energy­efficient data collection devices like the Dolphin 7400/7450 terminal.
The graphical interface also makes the device more user-friendly.

Memory

Main Board

The memory configuration for the Dolphin 7400/7450 terminals is
32 MB RAM and 32 MB FLASH.

Compact Flash Card

Dolphin 7400/7450 terminals have one Type I compact flash card
socket for additional application and data storage capacity. Additional
modular compact flash upgrades of 64 MB, 128 MB, and 256 MB are
available through an authorized HHP service center. The compact
flash card socket is not user accessible, to preserve the terminal’s
environmental rating.

Radio Options

Dolphin 7400/7450 terminals have one Type II PCMCIA card slot to
allow for an interface with wireless network adapter cards. Radio
cards currently available include the Cisco® 342 (FCC #LDK102035)
and Cisco® 352 (FCC #HD5-7400-352) series network cards.

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Front Panel Features

This section describes features on the Dolphin 7400/7450 terminal front panel.

LEDs

The red light emitting diode (LED) located at the upper right corner of the LCD
display is SCAN LED. This LED illuminates when the user presses the ON/SCAN
key and activates the scan engine. The green LED located at the upper left corner
of the LCD display is DECODE LED. This LED illuminates when the bar code
software successfully decodes a bar code. Both LEDs are software
programmable.

Decode LED Scan LED

1/4 VGA Display
(Optional
Touchscreen)

Cursor Key

ON/SCAN Key

Keypad with
epoxy-coated keys

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1/4 VGA Display

The Dolphin 7400/7450 screen is a non-touch 240 x 320 pixel 1/4 VGA industrial
protective lens display. The electroluminescent backlight allows you to view the
display in low light conditions. To conserve power, the backlight may be
programmed to automatically turn off after a prescribed amount of time. The
contrast may be adjusted with the contrast keys.

The Dolphin 7400/7450 display may be equipped with a touchscreen that can be
activated with a stylus or finger.

ON/SCAN Key

The ON/SCAN key is centrally located for easy use with the right or the left hand.
On the 7450 terminal, the ON/SCAN key operates as an On or system wakeup
control; scanning is activated with the handle trigger.

Cursor Keys

The centrally located cursor keys allow full Windows® navigation.

Audio Signals

The Dolphin 7400/7450 terminal has an internal speaker that sounds audio
signals as you scan bar code labels and enter data. Signals are emitted at a
sound level of 80 dB sound pressure level at two feet. The operating frequency
range is 500 Hz up to 8 kHz. The speaker can also be used for playing sounds
using WAV files.

Keyboard

The Dolphin 7400/7450 terminal’s keyboard features epoxy-coated keys and is
backlit for easy use in dark and dim lighting conditions. The keyboard’s yellow
background enhances the readability of the numeric keys. The centrally located
ON/SCAN key and other important keys allow for easy imaging, bar code
scanning and application navigation. All keyboard versions are suited for right­handed and left-handed use.

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There are three keyboard options for the Dolphin 7400/7450 terminals:

•

43-key alpha/numeric

•

35-key numeric/alpha only

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56-key alpha/numeric

RF Antenna

The Dolphin 7400/7450 RF terminal’s antenna is a unity gain, quarter-wave,
monopole antenna.

43-key

alpha/numeric keyboard

35-key numeric/alpha

keyboard

56-key

alpha/numeric keyboard

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Back Panel Features

This section describes features on the back panels of the Dolphin 7400 and
Dolphin 7450 terminals.

Dolphin 7400

All versions of the 7400 terminal have similar back panels except for the safety
labels specific to how the the terminal is equipped.

Image Engine

Dolphin 7400/7450 terminals are equipped with an image engine that reads and
decodes linear, stacked linear (PDF417) and 2D matrix bar code symbologies.
With the latest CMOS-based technology, the engine works like a digital camera
and adds functionality and value to the Dolphin 7400/7450 by adding additional
capabilities, such as digital image capture, signature capture and reading OCR
characters. Digital images taken with the 7400/7450 terminal have a maximum
image size of 640 x 480 pixels and may have up to a 256 gray scale image
definition. Files formats supported for image storage include Bitmap (bmp), JPEG
(jpg) and Portable Network Graphics (png).

Battery Well

Battery

RS-232 Port

IrDA Port

Hand Strap

Battery Charging
Contacts

Image Engine/
Laser Engine
Window

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Laser Engine

Dolphin 7400/7450 terminals are also available with an optional Advanced Long
Range (ALR) laser scanner for long range scanning applications prevelant in
warehousing and distribution centers.

A clear window with anti-reflective, scratch-proof coating covers the image/laser
engine to protect it from dust and dirt.

Battery Well

The Battery well is a recessed area on the back of the Dolphin that holds the 2700
mAh NiMH battery pack.

Battery Charging Contacts

When the Dolphin is placed in the main well of the Dolphin HomeBase, the
Dolphin’s battery pack is charged through these gold-plated contacts.

Hand Strap

The 7400 has an integrated elastic hand strap to provide the user with a
comfortable, secure grip on the terminal. If desired, the strap may be removed.

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Dolphin 7450

The bottom cover of the Dolphin 7450 terminal is similar to the Dolphin 7400 as
described in the previous section with the following exceptions: the pistol-grip
handle with imager/scanner trigger and the rubber bumpers. All versions of the
7450 terminal have similar bottom covers except for the safety labels specific to
how the terminal is equipped.

Rubber Nose
Bumpers

Handle

Scan Trigger

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Rubber Nose Bumpers

Rubber bumpers allow the Dolphin 7450 to rest in a stable, nose-down position
when the unit is set on a flat surface by the user.

Scan Trigger

The scan trigger provides comfortable two-finger scan activation.

Pistol Grip Handle

The comfortable, ergonomic handle is designed especially for use in rapid, high
volume scanning applications and features rubber surface details for improved
handle grip, comfort, and shock absorption.

Communication

Micro-DB9 RS-232 Port

The industry-standard RS-232 port allows the user to connect with peripherals,
such as printers, serial modems and desktop computers for serial communication
to the Dolphin 7400/7450 terminal. The maximum speed is 115kbps with seven
baud rate settings.

Rubber Bumpers

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IrDA Port

The IrDA (Infrared Communications) Port allows the Dolphin to communicate
through the Dolphin HomeBase, IntelliBase and IntelliBase+ to host serial devices
or IrDA printers. The maximum speed is 115kbps.

RJ-45 Phone Jack (7400 only)

The optional phone jack is located on the back of Dolphin 7400 terminals
equipped with a low power, high speed, V.90 56K FAX/modem to allow
communications via an analog phone line.

Power

5 VDC Port

This port connects the Dolphin 7400/7450 to DC power for powering peripheral
devices and charging the main and backup batteries.

Power is fed through the RS-232 communications port.

Batteries

CAUTION: Use only the 3.6V battery packs provided by HHP. The use of any other
battery pack in the Dolphin 7400 terminal will void your warranty and may result in
damage to the Dolphin terminal or battery.

There are two batteries in the Dolphin:

Internal NiMH Backup Battery Located inside the Dolphin, this battery backs

up the RAM and clock when the NiMH main battery is discharged or removed
from the terminal. The internal backup battery is not user replaceable.

NiMH Battery Pack The battery pack is the primary power source for operating

the Dolphin terminal.

Internal NiHM Backup Battery

The Dolphin’s internal backup battery prevents the terminal from being reset if you
need to remove and replace the main battery pack. The battery retains RAM data
and allows the real-time clock to remain operational for up to 30 minutes when the
battery pack is removed. For the initial charging cycle, it is recommended that the
terminal be charged for approximately 8 hours to allow adequate charging time for
the back-up battery. Not doing so may result in the terminal becoming unstable
should the unit lose power and the backup battery is required.

If the backup battery becomes discharged of power after the initial charge cycle, it
will require a minimum of 5 hours of charging time to perform and maintain the
system as described above.

The internal backup battery is charged by the Dolphin’s main battery pack when
an external power source such as the Dolphin HomeBase, is not available. If the
terminal is left without the main battery pack for more than 30 minutes, the internal
backup battery will need to be recharged.

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Note: Data and programs stored in FLASH remain safe even if the internal backup
battery fails. However, you must reset the real-time clock using the Windows® CE
Time and Date function.

Follow these guidelines to maximize the life of the Dolphin’s backup battery:

•

Keep a charged NiMH battery pack in the Dolphin. The internal battery will prematurely
discharge if there is not at least a partially charged battery in the terminal.

•

Put the Dolphin in the HomeBase when the terminal is not in use.

Main Battery Pack

The 3.6V, 2700 mAh Nickel-Metal-Hydride (NiMH) battery pack is the primary
power source for the Dolphin. Other NiMH batteries may be approved by HHP to
work with your Dolphin. Contact HHP for more information.

The 2700 mAh NiMH battery is designed to operate in a temperature range of -10
to 50°C (14 to 122°F). For maximum performance, charge the batteries between
10 and 35°C (50 and 95°F).

Managing Battery Power

Data and files saved on the Dolphin 7400/7450 terminal may be stored in RAM, so
it is important to maintain a continuous power supply to the terminal. When the
main battery pack becomes low, the Low Battery Charge icon will appear in the
notification tray at the bottom of the screen. The Critical icon will appear when the
battery is critically low. There is also a Low Battery icon that will appear when the
back-up battery is low.

Letting the back-up battery become fully discharged will cause the terminal to lose
all data in RAM. Therefore, you should keep a charged battery pack in the Dolphin
at all times to conserve the internal back-up battery. When you remove a battery
pack, insert another charged pack in the Dolphin. The internal battery will
prematurely discharge if there is not at least a partially charged battery in the
terminal.

A battery status indicator will display in the notification tray when the battery is low
or critically low. If there is no indicator, the battery is adequately charged.

If the main battery is low and the terminal is in sleep mode, pressing the ON/
SCAN button or the scan trigger will not wake up the Dolphin 7400/7450 terminal;
you must replace the discharged battery with a fully charged battery.

Setting Critical and Low Battery Points

The Dolphin 7400/7450 may be programmed to display warnings when the
battery reaches critical and low battery points. There are two entries defined in the
registry. The specific settings are:

[HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Power]

"CriticalBatt"=dword:a

"LowBatt"=dword:19

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"CriticalBatt"=dword:a

This sets the Critical Battery point to 10 percent (a hex = 10 decimal). The critical
battery is the point at which the customer is warned that the battery charge is very
low. This warning will be posted every 3 minutes until the situation is corrected.

"LowBatt"=dword:19

This sets the Low battery point to 25 percent (19 hex = 25 decimal). The low
battery setting is the point at which the user is alerted that the battery is low. The
user is notified only once for a low battery.

These are the default values. Developers can set these parameters from 0 (no
warning at all) to 99 (would nearly always warn). The warnings do not appear
when the terminal is on external power.

Using the Power Control Panel

The Power control panel displays information about current battery status and
allows you to set options that can conserve battery power.

There is also a battery usage indicator displayed. This indicator represents the
total cumulative time that the current main battery pack has been in use. If the
main battery is replaced with a new battery pack, the indicator will reset to 0:00.
Each battery is uniquely identified with a serial number that the Dolphin terminal
uses to track cumulative time. Also, if the terminal is placed in a HomeBase and
is running on external power, the indicator will cease counting. When the terminal
is removed from the HomeBase, the timer will resume.

To open the Power control panel:

Touchscreen-equipped terminals:

1. Tap the Start button, tap Settings, and then tap Power. If the power plug icon is on the

task bar, double-tap it.

2. Tap the Battery or Power Off tab.

3. Select your preferences. For more information, read the following paragraphs, or tap the

Help ? button in the upper right corner of the screen.

4. Tap OK to save the changes and exit or tap the Close (X) button in the upper right cor-

ner to exit without saving the changes.

Non-touch screen terminals:

1. Use the cursor keys to navigate to the last program icon on the desktop.

2. Press the Tab and then the Enter key to open the Start menu.

3. Use the cursor keys to navigate to the Settings menu and then press Enter.

4. Press Enter again to select the Control Panel.

5. Use the Cursor keys to navigate to Power and then press Enter to open Power Proper-

ties.

6. Use the Cursor and Tab keys to navigate between the Battery and Power Off tabs and

to select your preferences.

7. Press Enter to return to the Control Panel.

8. Press ALT to open the File menu and use the Cursor key to navigate to Close.

9. Press Enter to close the Control Panel.

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Servicing the Battery Pack

For maximum battery life, you must service, or deep cycle, the battery twice
before initial use. It is also recommended that you service the battery once per
month. To deep cycle, insert the battery into the auxiliary well of the Dolphin
Intellibase+ charging/communication cradle, Dolphin QuadCharger or use the
Battery Conditioning Utility. See Chapter 6 for more information on using the
IntelliBase+ and Chapter 7 for information on using the QuadCharger.

Using the Battery Conditioning Utility

The Battery Conditioning Utility is used to condition or deep cycle a battery in the
Dolphin 7400/7450 terminal. The discharge/charge cycle minimizes battery
memory effects and ensures the battery data is correct. A complete discharge/
charge cycle may take up to 15 hours for a fully charged battery. The actual cycle
time will vary depending on the battery state when the cycle was initiated.

Follow these instructions to use the Battery Conditioning Utility to deep cycle the
battery before initial use:

1. Put the battery pack in the Dolphin terminal.

2. Connect the Dolphin 7400/7450 terminal to external power or place the terminal in the

HomeBase or IntelliBase. After starting the Battery Conditioning Utility, the Dolphin will
beep and then indicate an error if the terminal is not on AC power.

3. Select Start>Programs>HHP>Battery Conditioning to start the Battery Conditioning

Utility.

4. Touch the ‘Start’ button (or the ‘S’ key on non-touchscreen terminals) to start the battery

conditioning process. The terminal will beep and the process will begin in approximately
60 seconds.

5. Touch the ‘Abort’ button (or the ‘A’ key on non-touchscreen terminals). The terminal will

beep and the battery conditioning process will be aborted.

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Charging the Battery Pack

You can charge the Dolphin’s main battery pack with one of the following
methods:

•

Place the battery pack in the Dolphin 7400/7450 terminal and then place the terminal in
the terminal well of a charging/communication cradle.

•

Place the battery pack in the Dolphin Quad Battery Charger.

•

Place the battery back in the Auxiliary Battery Well of the IntelliBase+.

Storing Batteries

To maintain top performance from batteries, follow the guidelines below when
storing them:

Avoid storing batteries outside the specified range of -4 to 104° F (-20 to 40°C) or
in extremely high humidity.

For prolonged storage, do not keep batteries stored in a charger that is connected
to a power source.

During long-term storage, battery deactivation may tend to occur, which may
cause charging to stop early during recharging after storage. This issue can be
handled by charging and discharging the battery several times. Also, the first
charging after prolonged storage may yield a lower than normal capacity. While
this will vary depending on the storage conditions, charging and discharging the
battery several times will almost completely restore capacity.

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Using the Dolphin 7400/7450

Entering Data

Data can be entered into the Dolphin 7400/7450 through a variety of
ways, including the optional touchscreen, keyboard, image engine,
laser scanner, via radio or the optional modem (7400 only).

Via the Touchscreen Input

If so equipped, you can use the Dolphin 7400/7450 terminal’s
touchscreen to operate the terminal and enter data.

To enter data, use a stylus to select menu options, functions, etc.

Note: For touchscreen input, only use a stylus or your finger. Use of other

objects, such as paper clips, pencils, ink pens can damage the
touchscreen and will void the warranty.

Via the Keyboard

Data can be entered into the Dolphin 7400/7450 terminal via the
keyboard. The Dolphin 7400 has three keyboard options: 43-key
alpha/numeric, 35-key numeric/alpha, and 56-key full alpha/numeric.

To enter data, press the appropriate key and the corresponding
number or letter appears on the screen.

See Appendix A for a list of keyboard shortcuts for navigating the
keyboard.

A mouse utility is also available to help with navigating around the
Dolphin 7400/7450 terminal screen.*

* Exit the mouse utility prior to adjusting the contrast.

Using the Image Reader

Dolphin 7400/7450 terminals equipped an image reader can read 1D
and 2D bar codes, OCR characters and can capture images, such as
signatures.

The imager has a viewfinder that projects a bright red aiming beam.
Center the aiming beam over the bar code for the best read, though a
good read can be obtained from most any position.

The omni-directional scanning capabilities of the Dolphin 7400 and
7450 terminals greatly simplify operation and training and will
increase productivity.

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Reading A Bar code

1. Press the ON/SCAN button on the 7400 or the Scan Trigger on the 7450 to
project the scanner’s bright red aiming beam. The aiming beam should be
oriented in line with the bar code to achieve the quickest read. A range of 4-10
inches (10-25 cm) is recommended.

2. Center the aiming beam over the bar code. The red SCAN LED illuminates
when the user presses the ON/KEY key and the green DECODE LED illuminates
when a bar code is successfully decoded and the terminal beeps.

The aiming beam is smaller when the terminal is held closer to the code and
larger when it is farther from the code. Symbologies with smaller bars or elements
(mil size) should be read closer to the unit. Symbologies with larger bars or
elements (mil size) should be read farther from the unit.

Capturing Images

The image-capture process is an intuitive, split-second operation for experienced
users. By following the basic guidelines, new users can easily develop their own
technique and, with practice, quickly learn to adapt it to different circumstances.
Basic steps for acquiring images using the Dolphin 7400 terminal include:

Linear bar code 2D Matrix symbol

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1. To aim, point the display end of the 7400 horizontally at a 45° angle approximately 2 to

9 inches (5 to 20 cm) away from the target. You may have to adjust the angle at which
you hold the Dolphin if there is glare on the screen.

2. Press the ON/SCAN button to take an image.

Use the live video image on the terminal

screen as a guide for positioning and aiming the terminal at the target. You may find it
helpful to start by moving the terminal further away and then in closer to the target. The
active screen image will have a slightly degraded appearance compared to the captured
image. This is normal.

3. Release the ON/SCAN button to capture the image when the desired image is displayed

on the terminal screen. Hold the Dolphin terminal as still as possible when capturing the
image.

Basic steps for acquiring images using the Dolphin 7450 terminal are:

1. Point the display end of the 7450 directly at the target.

2. Pull the Scan Trigger to take the image. Use the live video image on the terminal

screen as a guide for positioning and aiming the terminal at the target. You may find it
helpful to start by moving the terminal further away and then in closer to the target. The
active screen image will have a slightly degraded appearance compared to the captured
image. This is normal.

3. Release the Scan Trigger to capture the image when the desired image is displayed on

the terminal screenn. Hold the Dolphin terminal as still as possible when capturing the
image.

The image quality and related file size are determined by the data compression
method used by your software application. For highest quality, take grayscale
images. When saved, the image will be saved in JPEG file format. The size of
the file depends on the information content of the image and will be approximately
4-8 K.

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Communication

Communication Media

Via the RS232 Port

The industry-standard RS-232 port supplies 5 volts of power and allows the user
to connect external devices such as scanners and printers, to the Dolphin 7400
and 7450 terminals.

Via the IrDA Port

The IrDA port allows the Dolphin 7400/7450 to send data via pulses of light to and
from other IrDA-compliant devices, such as printers and PCs.

Via the Radio

The Dolphin 7400/7450 RF is equipped with a 2.4 GHz 802.11b-compliant direct
sequence spread-spectrum local area network (LAN) radio.

Via the Modem

The Dolphin 7400 may be equipped with a low power, high speed, V.90 56K FAX/
modem to allow communications via an analog phone line.

Software Communication Programs

Microsoft® ActiveSync®

In the Dolphin 7400/7450 development environment, Microsoft® ActiveSync® is a
tool for developers. It allows CE devices like the 7400/7450 to connect to and
exchange data with a desktop computer.

RAS

Short for

Remote Access Services,

a feature built into Windows NT® that enables
users to log into an NT-based LAN using a modem, X.25 connection or WAN link.
RAS is fully supported and allows the use of PPP or SLIP connections for network
connectivity.

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Using the Keyboard

Using the Special Keys

The Dolphin 7400 and 7450 keyboards have special keys and key combinations
that you use to type characters or perform functions. See the chart in

Appendix A

for key combinations for keyboard functions and special characters that use these
keys.

Dolphin 7400/7450 43-Key Front View

ON/Scan Key

Escape Key

Enter Key

Backlight Key

Alt Key

Modifier Key

Number Lock
Key

Shift Key

Cursor Keys

Control Key

Tab Key

Enter Key

Modifier Key

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Using the Cursor Keys

Use the cursor keys to navigate around on an application screen. The use of
these keys can vary depending on the application.

Cursor Keys

To Use This Cursor Key Press Description

Arrow up Moves cursor up one row

or line.

Arrow down Moves cursor down one

row or line.

Arrow right Moves cursor one

character to the right.

Arrow left Moves cursor one

character to the left.

Cursor Keys

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Using the Modifier Keys

All three versions of the Dolphin 7400’s keyboard feature the standard Windows
modifier keys,

Alt, Ctl and Shift. For single-handed operation, the Shift key only

modifies the next key pressed; it must be pressed and released before each key
you wish to make

lower case. For multiple lower case characters, hold the Shift

key down with one hand while typing with the other. Functions of the Alt and Ctl
keys are dependent on the software application in use.

There are two additional modifier keys located on the bottom row of the keyboard.
Use these keys in combination with other keys to type the corresponding color­coded characters and functions. The Red and Blue keys only modify the next key
pressed; these keys must be pressed and released before each key you wish to
modify to the Blue or Red case. See the chart in

Appendix A for key combinations

for keyboard functions and special characters that use these keys.

Other Special Keys

ON/SCAN Key

The ON/SCAN key “wakes” the terminal from sleep mode. Its position also allows
convenient one-handed image-taking and/or bar code scanning. On the 7450
terminal, the ON/SCAN key operates as an On or system wakeup control -­scanning is activated with the handle trigger.

Shift (SFT)

The Shift key toggles the keyboard from upper case alphabet mode to lower case
alphabet mode and back. Caps Lock may also be toggled by pressing the red
modifier key followed by the Shift key or by double-tapping the Shift key. When
Caps Lock is toggled on, the Shift key makes characters upper case; when it is
toggled off, the Shift key makes keys lower case.

Enter (ENT)

The Enter key confirms data entry.

Escape (ESC)

The Escape key performs a cancel action.

Tab

The Tab key moves the cursor to the next tab stop or the next control on a form.

Modifier Keys

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Light

The Light key toggles the LCD and keyboard backlights on and off.

Number Lock (NUM)

This key is included only on the 43-key keyboard option which defaults to
alphabetic mode. The Number Lock key toggles between the alphabetic and
numeric modes.

Alpha Lock (ALPHA)

This key is included only on the 35-key keyboard option which defaults to numeric
mode. The Alpha key toggles between the numeric and alphabetic modes.

Backspace (BKSP)

This key appears on both the 35 and 56-keyboard options. The Backspace key
moves the cursor back one space for each time the key is pressed. Backspace is
a shifted function on the 43-key keyboard version. To delete a single character,
press Red key + SP. To delete multiple characters, press Red key + SP and hold
down the SP key.

Delete (DEL)

This key appears on both the 35 and 56-keyboard options. The Delete key deletes
one character for each time the key is pressed. Delete is a shifted function on the
43-key keyboard version.

Key Combinations

There are some keyboard functions and special characters not defined on the
Dolphin 7400 and 7450 keyboards. See the charts in Appendix A for the key
combinations used to access these functions and special characters on your
terminal.

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Navigating the Keyboard

The Dolphin 7400/7450 terminals have a mouse utility to simplify navigating
around the screen, especially for non-touchscreen equipped terminals.

Note: Exit the mouse utility prior to adjusting the contrast.

To activate the mouse utility at any time in any window, double-tap the blue
modifier key and the mouse pointer will appear in the middle of the screen as
shown in the screen shot below. To deactivate the mouse, double-tap the blue
modifier key again and the mouse pointer will disappear.

Use the cursor keys to navigate around the screen. For a left mouse click, press
either one of the ENT keys. Use a left mouse click to select an item or launch a

program.

For a right mouse click, use the TAB key . When you use a right mouse

click, a menu of items pops up and tells you what actions you can perform, and
shows you shortcuts. To open files or applications with a double click, tap the ENT
key twice in rapid succession.

In mouse mode, you can also scroll the active window for dialog boxes that are
not formatted for the 1/4 VGA display. Move the cursor to one of the four screen
edges and continue to hold down the arrow key to initiate the scrolling feature.

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To adjust the double-click speed for the mouse utility, go to Control
Panel>Settings>Stylus. Follow the directions on the Double-Tap tab to adjust the
settings.

Note: The Double-Tap setting for the stylus also applies to the mouse.

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Using the Modem

If your Dolphin 7400 is equipped with the optional integrated modem, you can
allow communications via an analog phone line for dial-up applications. A phone
jack is built into the back of the Dolphin 7400. The optional integrated modem is
not available on the Dolphin 7450 terminal.

To communicate via the modem, remove the rubber plug from the phone jack and
connect the analog phone line.

Note: The rubber plug should be inserted in the

phone jack when it is not in use to protect the integrity of the connector.

If you have not already configured the modem, refer to Configuring the Modem in
Chapter 2.

To make a connection:

1. From the Control Panel, select Start>Programs>Communication>Remote Networking.

2. Enter your User Name and Password.

3. Touch Dial Properties and select Tone Dialing. Note: Check Dialing Patterns and edit,

if necessary, i.e., if 9 or the area code must be dialed with local calls.

4. Touch Connect.

Phone Jack on rear of Dolphin 7400

Phone Jack

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Dolphin 7400/7450 RF Terminal

The Dolphin® 7400 and 7450 RF terminals integrate the basic
functionality of the Batch terminal with a radio frequency interface that
allows the terminal to communicate with a host computer via a
wireless local area network (WLAN).

Dolphin 7400/7450 terminals have one Type II PCMCIA card slot to
allow for an interface with 2.4 GHz 802.11b Direct Sequence radio
networks and Wi-Fi™ certified products. Radio options currently
available include the Cisco® 342 (FCC #LDK102035) and Cisco®
352 (FCC #HD5-7400-352) series network cards.

The radio uses direct sequence spread spectrum (DSSS) technology,
which spreads its signal continuously over a wide frequency band,
and provides an Ethernet-like data rate of up to 11 megabits per
second.

The security of wireless networks is greatly enhanced with the use of
LEAP (Dynamic WEP), an industry-leading, centralized security
solution developed by Cisco®. LEAP combines several innovations
including dynamic, per user, per-session WEP and integrated
network logon to promote secure hassle-free enterprise deployment.

The radio may also provide up to 128-bit Wired Equivalent Privacy
(WEP) encryption. WEP is used to encrypt and decrypt data signals
transmitted between Wireless LAN (WLAN) devices. The optional
WEP security mechanism is available with 128-bit or 40-bit
encryption.

Dolphin 7400 RF is interoperable with other 802.11b WiFi®-compliant
products to allow network expansion as needed. It can be connected
to other devices, such as printers and PCs via PC-card adapters.

Refer to Chapters 1 and 2 in this manual for more on basic operation
of the Dolphin terminal.

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Configuring Your Dolphin 7400 RF Terminal

When you cold-boot the Dolphin 7400/7450 RF terminal, the red LED comes on
and the green LED blinks, and after approximately 3 seconds, the welcome
screen shown below will appear.

Dolphin Welcome Screen

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Touch <Enter> and the screen below will show on the terminal:

After obtaining an IP address via DHCP or specifying the terminal’s IP address,
you will be prompted to calibrate the touchscreen and then to set the date and
time. Follow the directions on the screen to complete these tasks. For more
information, see Chapter 2, Getting Started.

Client Utilities for the 802.11b Radio

The following utilities are available for configuring your Dolphin 7400/7450
terminal 802.11b radio:

Aironet Client Utility (ACU) - Configures the radio for use in a wireless network

Client Encryption Manager (CEM) - Configures a Wired Equivalent Privacy (WEP)

key for the radio

Cisco Link Status (CLS) - Enables you to view the current status of your client

adapter

Client Statistics Utility (CSU) - Enables you to view statistics that indicate how data

is being received and transmitted by your client adapter

This document covers the basics of the Aironet Client Utility (ACU). For more
detailed information on these and the other utilities, please refer to the following

Aironet Wireless LAN Adapter Screen

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documents at www.cisco.com, “Overview of the Client Utilities for Windows CE”
and “Using the Client Utilities for Windows CE”.

Configuring the Radio

To configure the radio for use in the wireless network, select

Start>Programs>Cisco>Client Utility. The Aironet Client Utility (ACU) enables you

to change the configuration parameters of the Dolphin 7400/7450 terminal’s

802.11b radio.

Cisco Client Utilities

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In the Aironet Client Utility (ACU) dialog box shown below, enter the radio specific
information for your Dolphin 7400/7450 terminal. When finished, touch OK at the

bottom of the ACU screen to save any changes you have made.

For more information on specific radio settings for the Cisco Aironet Client
Utilities, go to www.cisco.com and retrieve the document called “Using the Client
Utilities for Windows CE.”

Host Connectivity

HHP offers several host connectivity options for Dolphin 7400/7450 RF wireless
LAN solutions. Direct Connect TN Client software is a thick-client solution that
connects Dolphin 7400 RF computers directly to host applications via TN3270,
TN5250 or TNVT terminal emulation using industry-standard TCP/IP protocol.
Another option is a three-tier client server solution, or thin-client implementation,
for 3270, 5250 and VT100/220 terminal emulation that uses a Universal Gateway.
The Gateway establishes communication to a host such as an AS400 and
maintains communication to both the Dolphin RF terminal and the host.

Thick-Client Terminal Emulation

PowerNet TN Client (telnet client) software allows the Dolphin 7400/7450 RF
terminal to communicate directly with applications running on AS/400, ES/9000,
HP/6000 or other hosts connected to an Ethernet backbone that support TCP/IP.
The TNVT, TN3270, and TN5250 emulations use TCP/IP to communicate from

Aironet Client Utility Screen

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the Dolphin 7400 RF terminal through the access point to the host. There is no
network controller or server.

Thin-Client Terminal Emulation

HHP’ thin-client terminal emulation solution uses a Universal Gateway to provide
host connectivity. The Universal Gateway connects to the hosts such as AS/400,
ES/9000 and HP/6000 via Ethernet and communicates to the application via
Ethernet for 3270, 5250 or telnet for DEC VT220 terminal emulation
environments.

See Chapter 10 of the PowerNet Twin Client Reference Manual for more on the
overlays for the Dolphin 7400 and 7450 terminals.

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Dolphin Charging/Communication Cradles

Hub of the System

As the hub of your Dolphin system, Dolphin Charging/Communication
cradles perform three important functions – power conditioning,
communications and storage. Four versions of the charging/
communications cradle are available:

• HomeBase

for communicating with PC-based equipment using a

half duplex serial mode

• IntelliBase

for communicating with devices such as printers and

modems without integrated IrDA protocol software

• IntelliBase+

for communicating with devices without integrated
IrDA protocol software and charging and conditioning a spare
battery

• USB HomeBase

for communicating directly with a USB-compatible

host computer

Power Conditioning

Dolphin charging/communication cradles provide power to the
intelligent battery charging system incorporated into Dolphin
terminals.

The IntelliBase+ has an auxiliary battery well, located on the back of
the cradle, allowing users to charge and condition a spare battery.

Ir/IrDA Optical Communications

The infrared, or Ir communications port, on the HomeBase,
IntelliBase, and IntelliBase+ connects with the IrDA port on the
Dolphin terminal. With no pins or contacts to break, Ir will work
reliably for years. Reliable data communications at speeds of up to
115k baud can be transmitted by the HomeBase, IntelliBase and
IntelliBase+; data transmission rates with the USB HomeBase up to
4Mbps are possible but, at this time, are limited to 115 kbps as the
Dolphin 7400 does not currently support 4 Mbps data transfer.

The IntelliBase and IntelliBase+ infrared connection to the terminal
uses IrDA-compliant hardware and software for a reliable connection.
Communications between the HomeBase and other devices occur at
half duplex serial mode. Half duplex refers to the transmission of data
in just one direction at a time.

The USB HomeBase enables direct communication with USB­compatible host computers at rates of up 115 kbps. The USB
HomeBase also is IrDA 1.3 compliant.

These peripherals cannot be “daisy-chained” but can be networked
together using a serial or USB hub.

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Convenient Storage

Dolphin charging/communication peripherals provide a safe and convenient
storage receptacle for your Dolphin terminal.

Dolphin Charging/Communication Cradle Parts & Functions

Front Panel

HomeBase/IntelliBase/USB HomeBase

Dolphin Terminal Well Place the Dolphin in this well to communicate with a host

device and to charge the Dolphin’s battery.

LEDs There are two LEDs on the front panel of the HomeBase/IntelliBase/USB

HomeBase.

Front View of HomeBase/IntelliBase/USB HomeBase

DOCK
LED

COMM
LED

Terminal Well

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1. Dock LED Turns solid green when the Dolphin Terminal is properly seated into the
Dolphin HomeBase.

2. COMM LED

Indicates the status of data transfer between the Host Device and the

Dolphin Terminal as described below:

IntelliBase+

Table 1:

Comm LED Description

Red LED

Data is being sent from the Host Device to the
Dolphin

HomeBase.

Green LED

Data is being sent from the Dolphin HomeBase
to the Host Device.

Orange LED

Data is being sent at high data rates.

Front View of IntelliBase+

Terminal Well

DOCK LED

AUX BATTERY
LED

COMM LED

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Dolphin Terminal Well Place the Dolphin in this well to communicate with a host

device and to charge the Dolphin’s battery.

LEDs There are three LEDs on the front panel of the IntelliBase+.

1. Dock LED Turns solid green when the Dolphin Terminal is properly seated into the
Dolphin HomeBase.

2. AUX Battery Indicates charging/calibration status of battery as described below:

3. COMM LED

Indicates the status of data transfer between the Host Device and the

Dolphin Terminal as described below:

AUX Battery LED Description

Orange LED

Solid indicates that battery pack is being
charged. Flashing indicates battery is being
conditioned.

Red LED

Indicates faulty battery.

Green LED

Indicates battery charged and ready for use

Comm LED Description

Red LED

Data is being sent from the Host Device to
IntelliBase+.

Green LED

Data is being sent from the IntelliBase+ to the
Host Device.

Orange LED

Data is being sent at high data rates.

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Back Panel

HomeBase/IntelliBase

There is a 5V DC power supply connector and an RS-232 connector:

Power supply connector Use this connector to attach a power supply to the

HomeBase. The power supply provides 5V DC input for communications and
battery charging.

RS-232 Communications Port Use a standard serial cable to connect this port to a

host RS-232 device.

Rear View of Dolphin HomeBase/IntelliBase

Power Supply
Connector

RS-232
Connector

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IntelliBase+

Power supply connector Use this connector to attach a power supply to the

HomeBase. The power supply provides 5V DC input for communications and
battery charging.

RS-232 Communications Port Use a standard serial cable to connect this port to a

host RS-232 device.

Auxiliary Battery Well Insert a battery into the well to charge or condition and

calibrate a battery pack.

Condition Button Press and release the button to service the battery in the

auxiliary battery well.

Rear View of Dolphin IntelliBase+

Power Supply
Connector

RS-232
Connector

Auxiliary
Battery Well

Condition
Button

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USB HomeBase

There is a 5V DC power supply connector and a USB connector:

Power supply connector Use this connector to attach a power supply to the

HomeBase. The power supply provides 5V DC input for communications and
battery charging.

USB Communications Port Use a USB full-speed detachable cable to connect this

downstream device port to an upstream USB Host or Hub. The USB HomeBase is
USB 1.3 compliant.

Rear View of Dolphin USB HomeBase

Power Supply
Connector

USB
Connector

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Bottom Panel of HomeBase/IntelliBase/IntelliBase+

A Baud Rate switch used to select the communication baud rate is located on the
bottom of the HomeBase, IntelliBase and IntelliBase+. The Baud Rate Switch on
the HomeBase is a three-position switch; four-position on the IntelliBase and
IntelliBase+. Switch position and the corresponding baud rates are shown in the
charts below.

The USB HomeBase does not require a baud rate switch.

Bottom View of HomeBase/IntelliBase/IntelliBase+

Table 2: HomeBase Switch Settings

Baud Rate Switch 1 Switch 2 Switch 3

115200 OFF OFF OFF

57600 ON OFF OFF

38400 OFF OFF ON

19200 OFF ON OFF

9600ONONOFF

4800 ON OFF ON

2400 OFF ON ON

Baud Rate
Switch

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Powering the Dolphin Terminal

Dolphin charging/communication cradles provide power to the intelligent battery
charging system incorporated into Dolphin terminals. This charging method
protects the battery from being damaged by overcharging. Therefore, Dolphin
terminals may be stored indefinitely in the charging/communication cradles
without damage to the terminals, battery packs, or peripherals.

To charge a Dolphin terminal, follow these steps:

1. Insert a battery pack into the Dolphin terminal.

2. Place the terminal, imager/laser engine window up and the LCD visible, in the terminal
well of the cradle.

3. Let it glide down into the well until it stops.

4. Once the Dolphin terminal is properly seated, the Dock LED on the front of the cradle
will be solid GREEN.

Charging Additional Battery Packs in the IntelliBase+

The auxiliary battery well located on the back of the IntelliBase+ allows users to
charge and condition a spare battery. Charging a Dolphin terminal and a spare
battery pack can be done simultaneously as the charging slots work
independently to control charging and conditioning of the individual batteries. The
IntelliBase+ senses when a battery pack is fully charged and automatically
switches to trickle charge to maintain the battery at full capacity indefinitely.

To charge a spare battery in the IntelliBase+, insert the end of the battery without
the locking tab into the bottom of the auxiliary well opening and snap the battery
into place with a hinging motion. Once the battery is inserted, you can use the
AUX BATTERY LED to monitor the charging progress.

Table 3: IntelliBase/IntelliBase+ Switch Settings

Baud Rate Switch 1 Switch 2 Switch 3 Switch 4

115200

OFFONONN/A

57600

ON OFF OFF N/A

38400

ON OFF ON N/A

19200

ON ON OFF N/A

9600

ON ON ON N/A

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Deep-Cycling Batteries

For maximum battery life, HHP recommends that you deep-cycle (service) the
battery twice before initial use and then once a month thereafter.

The IntelliBase+ is the only Dolphin charging/communication cradle with deep
cycling capabilities. Since the Dolphin HomeBase, Intellibase, and USB
HomeBase

do not have deep-cycling capabilities, it is recommended that you use

the Battery Conditioning Utility software when using those peripherals or use the
Dolphin Quad Battery Charger.

To deep-cycle a battery using the IntelliBase+, insert the battery into the auxiliary
battery well. Then, press and release the Condition button. The deep-cycling
process takes 8-12 hours depending on the battery’s capacity or state of charge.

See the Battery Management section in Chapter 3 for more information.

Setting Up For Communications

The HomeBase, IntelliBase, and IntelliBase+ support RS-232 communications
through the RS-232 Communications Port located on the back of the device. The
HomeBase/IntelliBase translates the RS-232 signals from the host computer into
infrared signals to communicate with the Dolphin Terminal.

The HomeBase/IntelliBase RS-232 interface allows the Dolphin terminal to
communicate to a personal computer, modem, or any standard RS-232 device
using a standard serial cable and communications software.

HomeBase

The HomeBase is designed for users needing a half duplex serial
communications connection. Any device capable of using half duplex RS-232
communications can be connected to the HomeBase for communications. To use
this mode, set the baud rate switches to the desired communications speed and
the Ir-enable switch to on (See Table 2).

IntelliBase/IntelliBase+

The IrDA 1.0 software stack is integrated into the IntelliBase and IntelliBase+
cradles to allow communication between the cradle and devices such as modems
or printers that are not IrDA ready or do not communicate with a half duplex serial
protocol. This allows any full or half duplex RS-232 device to communicate
through the IntelliBase/IntelliBase+ with no IrDA protocol software. See Table 2
for the baud rate switch settings.

Installing The Charging/Communication Cradle

To install and use the HomeBase, IntelliBase or IntelliBase+, you need the
following equipment:

•

HomeBase/IntelliBase/IntelliBase+ with power supply

•

Serial cable

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Set the Dolphin HomeBase/IntelliBase/IntelliBase+ on a dry, stable surface, such
as a desktop near an electrical outlet. Be sure to provide enough workspace with
good lighting for the user to view and operate the Dolphin terminal while it is in the
HomeBase/IntelliBase.

Connecting the Cables

Connect the HomeBase/IntelliBase/IntelliBase+ to the host computer or other
device by plugging an RS-232 serial cable into the RS-232 Communications Port
on the rear of the HomeBase. The wiring of your cable depends on whether the
other device is set up as a DCE (Data Communications Equipment) or DTE (Data
Terminal Equipment) device.

The HomeBase/IntelliBase Communication Port is configured as a DCE device.
To communicate with a DTE device such as a computer, use a standard (or
straight-through) RS-232 cable. To communicate with a DCE device, use either a
null modem adapter in line with a standard RS-232 cable, or a null-modem serial
cable.

You can make your own cables by following the pin configuration in the chart
below. To do so, you must determine if your host RS-232 device is 9-pin or 25­pin, and whether it is configured as a DCE or DTE device.

The HomeBase/IntelliBase

cannot be daisy-chained.

Connect the power supply to the charging/communication cradle. Plug the AC
transformer into the Dolphin HomeBase/IntelliBase 5 Volt DC power supply
connector. The AC wall transformer provided can power only one HomeBase/
IntelliBase. HHP recommends that you leave the Dolphin HomeBase/IntelliBase/
IntelliBase+ connected to its power source at all times, so that it is always ready to
use.

Pin Configuration

HomeBase /Host
Port (DCE)

IBM AT
DB9 (DTE)

IBM XT
DB25
(DTE)

Modem
DB25 (DCE)

Pin / Input Signal

2 / (RD) 2 3 2

3 / (TD) 3 2 3

5 / (SG) 5 7 7

4 / (DTR) 4 20 6

6 / (DSR) 6 6 20

7 / (RTS) 7 4 5

8 / (CTS) 8 5 4

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Set the baud rate switch to the communication mode you are going to use. Refer
to Table 2 for HomeBase switch settings or Table 3 for IntelliBase/IntelliBase+
switch settings.

Configuring the Dolphin Terminal

The Communications Properties must be configured on the Dolphin 7400/7450 in
order for the terminal to communicate with the Dolphin charging/communication
cradles.

To set Communications Properties:

1. Select Start>Settings>Control Panel>Communication Settings.

2. Select the PC Connection tab.

Communications Properties

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3. Select Change Connection and choose the desired option for connecting to the desktop
computer. Choose Direct if you are using a serial connection; choose Infrared for a
HomeBase connection; and IrDA for IntelliBase/IntelliBase+ connection or USB Home­Base IrDA connection and click OK.

4. Place the Dolphin in the cradle.

5. On the Dolphin 7400/7450 desktop, double-tap on ActiveSync.

6. In the ActiveSync connection settings, add check mark to "Allow serial cable or infrared
connection to this COM port" and select "Infrared Port (IR)" for the COM port as shown
below.

Change Connection Screen

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To configure the Dolphin 7400/7450 terminal for communications, see the
previous section on

Configuring the Dolphin Terminal.

Setting Up For Communications With The USB HomeBase

To use the USB HomeBase, you need the following equipment:

•

USB HomeBase with power supply

•

USB Cable

•

CD with USB-IrDA drivers

•

Windows® 98, Windows® Me or Windows® 2000 computer.

Note: The USB HomeBase does not support Windows

NT®

To install the USB HomeBase, follow these steps:

1. Plug in the power supply and connect it to the back of the USB HomeBase.

2. Plug the USB cable into the back of the USB home base.

3. Plug the other end of the USB cable into your PC.

At this point, a dialog box appears on your PC instructing you that the system has
detected new hardware and it is searching for the HHP USB-IrDA driver. Unless
you have previously installed the USB HomeBase, the OS will be unable to find
one and the Found New Hardware Wizard screen shown below will display on
your PC’s screen.

ActiveSync Connection Settings

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In the "Locate Drive Files" dialog, check the CD-ROM drives check box and insert
the driver CD provided into the CD tray on your PC. There are sub-directories in
this directory for each type of Windows OS supported. Select stirusb.sys file in
the correct sub-directory for your PC:

•

w2k - Windows® 2000

•

win98 - Windows® 98

•

winme - Windows® Me

At this point, the hardware is installed and operating. You may need to reset your
PC to complete the installation process. You can verify that the USB driver is
functioning by watching the COMM LED on the USB home base. It should be
flashing red approximately every three seconds.

Once the USB HomeBase is installed, you can use ActiveSync to connect to a
Dolphin 7400. These instructions assume that ActiveSync v3.1 is installed on your
PC.

In the ActiveSync connection settings, add check mark to "Allow serial cable or
infrared connection to this COM port" and select "Infrared Port (IR)" for the COM
port as shown below. Do not check "Allow USB connection with this desktop
computer". It has no effect for the USB HomeBase.

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To configure the Dolphin 7400/7450 terminal for communications, see the
previous section on

Configuring the Dolphin Terminal.

Communicating with the Dolphin Terminal

To communicate with the Dolphin and any other devices connected to the Dolphin
Charging/Communication cradle:

1. Insert the Dolphin into the terminal well of the HomeBase/IntelliBase/USB HomeBase.
If the Dolphin is in sleep mode, it will awaken into active state.

2. The DOCK LED on the cradle will illuminate. If the Dolphin does not turn on, or the LED
does not light up, make sure that it is properly seated in the terminal well and that the
power supply is properly connected to the cradle and plugged into a functioning AC out­let.

3. Start your application on the Dolphin terminal or the host computer. Data can then
begin transmitting between the terminal and the devices connected to the Dolphin cra­dle.

When data transfer begins, the COMM LED on the cradle will blink red and green.
If the HomeBase/IntelliBase/HomeBase will not communicate with the Dolphin,
check the port connections to ensure that the cradle is correctly configured.

ActiveSync Connection Settings

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Mounting the HomeBase/IntelliBase/USB HomeBase

The HomeBase, IntelliBase, and USB HomeBase may be desk or wall-mounted
for convenience and storage. The IntelliBase+ may be desk-mounted as long as
room is allowed for accessibility to the auxiliary battery well.

Desk Mounting:

Dolphin charging/communication cradles have a DIN rail (7.5 X 35 mm) slot on
the bottom to allow for secure desk attachment of the unit if desired.

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Wall Mounting:

The HomeBase/IntelliBase/USB HomeBase also has two DIN rail (7.5 X 35mm)
slots on the back to allow for secure wall mounting of the unit if desired.

The

IntelliBase+ may not be wall-mounted.

When using right-angle style RS-232 connector cable, the DIN rails may be
mounted directly to the wall. When using standard RS-232 connector cables, it is
recommended that the rails be mounted to the wall using a 25mm (1 in.) spacer to
allow for appropriate strain relief of the cables.

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In either case, after wall mounting, it is recommended that the cables be secured to
the DIN rail through use of a wire tie to prevent damage to the HomeBase/
IntelliBase/USB HomeBase unit in case accidental or excessive force is applied to
the cables.

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Dolphin® QuadCharger

The Dolphin® QuadCharger provides intelligent battery management
for NiMH (Nickel Metal Hydride) Dolphin 7400/7450 battery packs.

This device fully charges as many as four NiMH batteries in 2.5
hours. Charging slots work independently to control charging and
discharging of individual battery packs. The QuadCharger is
compatible with all models in the Dolphin® 7400/7450 family of hand
held computers.

As battery packs charge, the charging circuitry follows a three-step
process that senses changes in temperature and voltage and drops
to a trickle charge when the packs are fully charged. This feature
allows the user to leave batteries in the charger indefinitely, which
maintains the batteries at peak capacity without damage. The
charger also resets and calibrates battery pack data to accurately
show battery status on the Dolphin display.

The QuadCharger conditions and calibrates batteries for longer, more
consistent performance.

Dolphin QuadCharger Parts and Function

Top Panel

Charging Pocket

Status LEDs

Status LEDs

Condition Switch
& Condition LED

Power Switch
& Power LED

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Charging Pocket

The QuadCharger has four charging pockets for charging and/or conditioning
batteries for Dolphin 7400/7450 terminals.

Power Switch

Press and hold the Power Switch for approximately one second, then release, to
turn on the QuadCharger. The Power Switch LED is green when the unit is on. To
turn the charger off, press and hold the Power Switch for about two seconds and
then release. This feature prevents the unit from being accidently turned off during
use or on when not in use.

Condition Switch

Press the Condition Switch to start a battery conditioning cycle. The orange
Conditon Switch LED flashes during the conditioning cycle.

Status LEDs

A Status LED is located above each of the four battery pockets.

Rear Panel

Power Supply Connector

Use this connector to attach the power supply to the QuadCharger. The universal
power supply accepts input voltages between 90-265 volts.

Communications Port

The communications port is for factory use only in programming the
QuadCharger.

Rear Panel of Dolphin 7400 Quad Charger

Power Supply ConnectorCommunications Port

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Charging Batteries In The QuadCharger

Follow these steps to charge batteries in the QuadCharger:

1. Set up the charger for use

2. Supply power

3. Insert batteries

CAUTION: Do not attempt to recharge any battery pack in the Dolphin 7400
QuadCharger that is not manufactured by HHP especially for this device. To do so
will void your warranty and could damage the Dolphin 7400 QuadCharger.

Setting Up The QuadCharger

The Dolphin QuadCharger should be set up on any dry, stable surface. DIN rail
slots on the bottom panel allow the charger to be wall or desktop-mounted for
easily adapting the unit to your environment.

The charger must be connected to a power source for any type of operation.

Supplying Power To The QuadCharger

CAUTION: Using a non-HHP power cord voids your warranty and could result in
serious damage to the Dolphin QuadCharger’s circuitry.

Locate the AC power cord that came with the Dolphin QuadCharger. Plug the
cord into the power supply connector on the back of the unit and then plug the
power cord into a wall socket.

Press and hold the Power Switch for approximately one second, then release, to
turn on the Dolphin 7400 QuadCharger. The GREEN power LED will illuminate
and the charger will undergo a self-diagnostic test.

Inserting and Removing Battery Packs

To insert a battery pack, place the end of the battery without the locking tab into
the bottom of the charging pocket and snap the battery into place with a hinging
motion. Once the battery is properly seated, the orange status LED for that
particular pocket will illuminate.

For best results, battery packs should be at room temperature before recharging
them; temperature has a marked effect on charging. The recommended
temperature range is 50° to 95° F (10° to 35° C).

The LEDs indicate the charging status of batteries as described in the chart
shown on the next page:

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To remove a battery pack, push the locking tab down and pull the battery out from
the charging pocket with a hinging motion.

Servicing The Battery Pack

To service battery packs, insert batteries into the charging pockets and press the
Condition button. The Condition LED will flash during the conditioning cycle. This
starts an automatic process in which batteries are completely discharged and
then recharged to full capacity in eight hours. The Condition and Calibrate cycle
resets and calibrates battery data so that the user gets longer, more consistent
performance from the batteries. HHP recommends that battery packs should be
serviced, or calibrated, once a month.

Because the Dolphin QuadCharger is accumulating battery pack information
during the entire Condition and Calibrate cycle, it is important not to remove the
battery until the cycle has been completed and the Condition LED is no longer
flashing. Batteries inserted after the “Condition and Calibrate” switch has been
depressed will receive a standard charge. The chart below describes the Status
LEDs during the Condition and Calibrate cycle:

Status LED Description

Green

Charging is complete and
battery is ready for service.

Orange

Battery is being charged at a
maximum charge rate

Red

Error was encountered during
charge cycle

Status of LEDs during Charging Cycle

Status LED Description

Solid Green

Cycle is complete. Battery
remains in trickle charge until
removed from the charger.

Flashing Orange Battery is being conditioned

Solid Red Error was encountered during

charge cycle

Status of LEDs during Condition and Calibrate Cycle

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Storing Batteries

To maintain top performance from batteries, follow the guidelines below when
storing them:

Avoid storing batteries outside of the specified temperature range of -4 to 104° F (

-20 to 40°C) or in extremely high humidity.

For prolonged storage, do not keep batteries stored in a charger that is connected
to a power source.

During long-term storage, battery deactivation may tend to occur which may
cause charging to stop early during recharging after storage. This issue can be
handled by charging and discharging the battery several times. Also, the first
charging after prolonged storage may yield a lower than normal capacity. While
this will vary depending on the storage conditions, charging and discharging the
battery several times will almost completely restore capacity.

Troubleshooting

If you encounter problems with your Dolphin QuadCharger, refer to chart below
for possible solutions. If problems persist, please contact HHP Technical Support.

Problem Issue

The “CHARGING” LED does not
come on when I insert a battery pack
into the Dolphin QuadCharger

Check the power connections on the
Dolphin QuadCharger. Also check to
ensure the POWER switch is ON and
the battery pack is properly seated.

The red status LED comes on during
charging.

Try to charge the battery in one of the
other charging pockets. If the red
Status LED comes on again, then the
problem is associated with the
battery pack. If the red status stays
with the charging pocket, the problem
is associated with the charging
circuity.

The red status LED remains on
without a battery in the charging
pocket.

An error occurred during the self­diagnostic test for that particular
charging pocket. Call HHP Technical
Support.

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Dolphin® Mobile IntelliBase™

Power Conditioning

The Mobile IntelliBase provides power to the Dolphin terminal to
enable the terminal to charge its battery.

Ir/IrDA Optical Communications

The infrared, or Ir, communications port on the Mobile IntelliBase
connects with the IrDA port on the Dolphin terminal. With no pins or
contacts to break, Ir will work reliably for years. Reliable data
communications at speeds of up to 115k baud can be transmitted by
the Mobile IntelliBase.

The Mobile IntelliBase infrared connection to the terminal uses IrDA­compliant hardware and software for a standard reliable connection.

Convenient Storage

The Mobile IntelliBase is a safe and convenient storage receptacle for
the Dolphin terminal.

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Mobile IntelliBase Parts and Functions

Front Panel

The front panel of the Mobile IntelliBase has one slot:

Dolphin Terminal Well Place the Dolphin in this well to communicate with a host

device and to charge the Dolphin’s battery.

LEDs There are two LEDs on the front panel of the Mobile IntelliBase.

1. Dock LED Turns solid green when the Dolphin Terminal is properly seated into the
Dolphin Mobile IntelliBase.

Front Panel of Dolphin Mobile IntelliBase

Terminal
Well

DOCK LED

COMM
LED

Spring-Arm
Assembly

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2. COMM LED

Indicates the status of data transfer between the Host Device and the

Dolphin Terminal as described below:

Rear Panel

Comm LED Description

Red LED

Data is being sent from the Host Device to the
Dolphin

Mobile IntelliBase.

Green LED

Data is being sent from the Dolphin Mobile
IntelliBase to the Host Device.

Orange LED

Data is being sent at high data rates.

Rear Panel of Dolphin Mobile IntelliBase

RS-232
Communications
Port

Power Supply
Connector

Mounting Bracket

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The power supply connector and RS-232 connector are located on the back panel
of the unit:

Power supply connector Use this connector to attach a power supply to the Mobile

IntelliBase. The power supply provides power for communications and battery
charging.

RS-232 Communications Port Use a standard serial cable to connect this port to a

host RS-232 device.

Bottom Panel of Mobile IntelliBase

A four-position Baud Rate switch, located on the bottom of the Mobile IntelliBase,
is used to select the communication baud rate. Switch positions and the
corresponding baud rates are shown in the chart below.

Baud Rate Table For Connecting To PCs

Baud Rate Switch 1 Switch 2 Switch 3 Switch 4

115200

OFFONONON

57600

ON OFF OFF ON

38400

ON OFF ON ON

19200

ON ON OFF ON

9600

ON ON ON ON

Baud Rate Table For Connecting To Modems

Baud Rate Switch 1 Switch 2 Switch 3 Switch 4

115200

OFFONONOFF

57600

ON OFF OFF OFF

38400

ON OFF ON OFF

19200

ON ON OFF OFF

9600

ON ON ON OFF

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Powering the Dolphin Terminal

When seated in the Mobile IntelliBase, the Dolphin terminal receives the power it
needs to charge the battery and to run its internal circuitry.

The Dolphin terminal can be stored indefinitely in the Mobile IntelliBase without
damage to the terminal or the Mobile IntelliBase. Keep the Mobile IntelliBase
plugged in so that the Dolphin terminal battery pack stays fully charged.

Charging A Dolphin Terminal

The Mobile IntelliBase supplies charging power to the Dolphin terminal so that the
terminal can monitor the charging of its battery pack. This charging method
protects the battery from being damaged by overcharging. Therefore, the Dolphin
terminal may be stored indefinitely in the Mobile IntelliBase without damage to the
terminal, the battery pack, or the Mobile IntelliBase.

To charge a Dolphin terminal, follow these steps:

1. Insert a battery pack into the Dolphin terminal.

2. Place the terminal, imager engine window up and the LCD visible, in the Terminal Well
of the Mobile IntelliBase.

3. Let it glide down into the well until it stops.

4. Once the Dolphin terminal is properly seated, the Dock LED on the
Mobile IntelliBase will be solid GREEN.

Deep-Cycling Batteries

For maximum battery life, HHP recommends that you deep-cycle (service) the
battery twice before initial use and once a month thereafter. Since the Dolphin
7400 Mobile Intellibase

does not have deep-cycling capabilities, it is

recommended that you use the Battery Conditioning Utility software, the
IntelliBase+ or a Dolphin QuadBattery Charger. See the Battery Management
section in Chapter 3 for more information.

Setting Up For Communications with the Mobile IntelliBase

The Mobile IntelliBase RS-232 interface allows the Dolphin terminal to
communicate to a personal computer, modem, or any standard RS-232 device
using a standard serial cable and communications software.

The IrDA 1.0 software stack is integrated into the Mobile IntelliBase to allow
communication between the cradle and devices such as modems or printers that
are not IrDA ready or do not communicate with a half duplex serial protocol. This
allows any full or half duplex RS-232 device to communicate through the
IntelliBase with no IrDA protocol software. See Tables 2 or 3 for the baud rate
switch settings.

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Installing The Dolphin Mobile IntelliBase

Mounting the Mobile IntelliBase Spring Arm Assembly

The adjustable mounting bracket holds the terminal securely in place and gives
the user a variety of options for mounting the Mobile IntelliBase. See the
directions below for mounting the bracket.

To attach the bracket:

1. Loosen the turnscrew located on the side of the bracket.

2. Attach the bracket to the ball joint on the back of the Mobile IntelliBase and tighten the
turnscrew.

Ball joint

Turnscrew

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Connecting the Cables

Connect the Mobile IntelliBase to the host computer or other device by plugging
an RS-232 serial cable into the RS-232 Communications Port on the rear of the
Mobile IntelliBase. Plug the other end of the RS-232 serial cable into the correct
port on the host RS-232 device.

The wiring of your cable depends on whether the other device is set up as a DCE
(Data Communications Equipment) or DTE (Data Terminal Equipment) device.

The Mobile IntelliBase Communication Port is configured as a DCE device. To
communicate with a DTE device such as a computer, use a standard (or straight­through) RS-232 cable. To communicate with a DCE device, use either a null
modem adapter in line with a standard RS-232 cable, or a null-modem serial
cable.

You can make your own cables by following the pin configuration in the chart
below. To do so, you must determine if your host RS-232 device is 9-pin or 25­pin, and whether it is configured as a DCE or DTE device.

Supplying Power to the Dolphin Mobile IntelliBase

The Mobile IntelliBase can be powered from either a 12 or 24 volt DC source.
Power is connected to the input power connector located on the rear of the Mobile
IntellieBase.

HHP recommends that you leave the Mobile IntelliBase connected to its power
source at all times, so that it is always ready to use.

Pin Configuration

HomeBase /Host
Port (DCE)

IBM AT
DB9 (DTE)

IBM XT
DB25
(DTE)

Modem
DB25 (DCE)

Pin / Input Signal

2 / (RD) 2 3 2

3 / (TD) 3 2 3

5 / (SG) 5 7 7

4 / (DTR) 4 20 6

6 / (DSR) 6 6 20

7 / (RTS) 7 4 5

8 / (CTS) 8 5 4

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Setting the Baud Rate

After connecting the cables and supplying power to the Mobile IntelliBase, set the
baud rate switch. Refer to the Baud Rate Tables earlier in this section for
guidance on setting the switch.

Configuring the Dolphin Terminal

The Communications Properties must be configured on Dolphin 7400/7450
terminal in order for it to communicate with the Mobile IntelliBase.

To set Communications Properties:

1. Select Start>Settings>Control Panel>Communication Settings.

2. Select the PC Connection tab.

Communications Properties

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3. Select Change Connection and choose the desired option for connecting to the desktop
computer. Choose IrDA for Mobile IntelliBase IrDA connection and click OK.

4. Place the Dolphin in the Mobile IntelliBase.

5. On the Dolphin 7400/7450 desktop, double-tap on ActiveSync.

Change Connection Screen

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Developing Applications

Applications for the Dolphin 7400/7450 hand held computer are
developed in the Microsoft® Windows® CE environment.

Microsoft Windows CE is a compact, highly efficient, scalable
operating system designed for embedded systems and products. Its
modular platform allows developers flexibility to customize it for a
variety of small footprint and mobile 32-bit devices. Windows CE
supports various hardware peripherals, devices and networking
systems. These include keyboards, touchscreens, serial ports,
Ethernet connections, and storage devices, such as PC cards.

The Dolphin 7400/7450 platform contains most components of the
basic Windows CE kernel except for Pocket Word, Pocket Excel and
Pocket Outlook. The kernel is the central module of the operating
system. It is the part of the operating system that loads first, and it
remains in main memory. Because it stays in memory, it is important
for the kernel to be as small as possible while still providing all the
essential services required by other parts of the operating system and
applications. Data synchronization also is not supported as the
Dolphin 7400/7450 terminal is not designed for use as a single target.

To get started with developing applications for your Dolphin 7400/
7450 terminal, see the electronic help file that comes with the SDK.

For more information about Windows CE, check out these websites:

Microsoft Pocket PC (www.pocketpc.com) - General information

Chris De Herrera’s Windows CE website (www.cewindows.net) -
General information and FAQs

MSDN (msdn.microsoft.com/embedded) - Technical articles,
developer documentation and downloads

VBCE.com (www.vbce.com) - eMbedded Visual Basic information
and FAQs

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Warranty, Support and Servic e

Limited Warranty

Hand Held Products, Inc., d/b/a HHP ("HHP") warrants its products to
be free from defects in materials and workmanship and to conform to
HHP’s published specifications applicable to the products purchased
at the time of shipment. This warranty does not cover any HHP
product which is (i) improperly installed or used; (ii) damaged by
accident or negligence, including failure to follow the proper
maintenance, service, and cleaning schedule; or (iii) damaged as a
result of (A) modification or alteration by the purchaser or other party,
(B) excessive voltage or current supplied to or drawn from the
interface connections, (C) static electricity or electro-static discharge,
(D) operation under conditions beyond the specified operating
parameters, or (E) repair or service of the product by anyone other
than HHP or its authorized representatives.

This warranty shall extend from the time of shipment for the duration
published by HHP for the product at the time of purchase ("Warranty
Period"). Any defective product must be returned (at purchaser’s
expense) during the Warranty Period to HHP’s factory or authorized
service center for inspection. No product will be accepted by HHP
without a Return Materials Authorization, which may be obtained by
contacting HHP. In the event that the product is returned to HHP or
its authorized service center within the Warranty Period and HHP
determines to its satisfaction that the product is defective due to
defects in materials or workmanship, HHP, at its sole option, will
either repair or replace the product without charge, except for return
shipping to HHP.

EXCEPT AS MAY BE OTHERWISE PROVIDED BY APPLICABLE
LAW, THE FOREGOING WARRANTY IS IN LIEU OF ALL OTHER
COVENANTS OR WARRANTIES, EITHER EXPRESSED OR
IMPLIED, ORAL OR WRITTEN, INCLUDING, WITHOUT
LIMITATION, ANY IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE.

HHP’S RESPONSIBILITY AND PURCHASER’S EXCLUSIVE
REMEDY UNDER THIS WARRANTY IS LIMITED TO THE REPAIR
OR REPLACEMENT OF THE DEFECTIVE PRODUCT. IN NO
EVENT SHALL HHP BE LIABLE FOR INDIRECT, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES, AND, IN NO EVENT, SHALL ANY
LIABILITY OF HHP ARISING IN CONNECTION WITH ANY
PRODUCT SOLD HEREUNDER (WHETHER SUCH LIABILITY
ARISES FROM A CLAIM BASED ON CONTRACT, WARRANTY,
TORT, OR OTHERWISE) EXCEED THE ACTUAL AMOUNT PAID
TO HHP FOR THE PRODUCT. THESE LIMITATIONS ON
LIABILITY SHALL REMAIN IN FULL FORCE AND EFFECT EVEN
WHEN HHP MAY HAVE BEEN ADVISED OF THE POSSIBILITY OF

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SUCH INJURIES, LOSSES, OR DAMAGES. SOME STATES, PROVINCES, OR
COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATIONS OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION
OR EXCLUSION MAY NOT APPLY TO YOU.

All provisions of this Limited Warranty are separate and severable, which means
that if any provision is held invalid and unenforceable, such determination shall
not affect the validity of enforceability of the other provisions hereof.

The limited duration of the warranty for the Dolphin 7400 and Dolphin 7450
terminals is as described below:

•

Terminals with an integrated imager are covered by a two-year limited warranty.
Terminals with an ALR integrated laser engine are covered by a one-year
limited warranty. If equipped with a touch screen display, the display is covered
by a one-year limited warranty. If equipped with a Type II PCMCIA integrated
radio card, the radio card is covered by a two-year limited warranty.

The limited duration of the warranty for the Dolphin HomeBase, IntelliBase,
IntelliBase+, USB HomeBase, Mobile IntelliBase and QuadCharger is for one
year.

The limited duration of the warranty for batteries is one year. The battery life will
be greatly increased when following the specific battery instructions in the user
guide. Rechargeable batteries are highly susceptible to “battery memory” and if
instructions are not followed, the amount of hours of usage and the life of the
battery are greatly reduced.

Batteries returned to HHP in this reduced state may or may not be replaced under
this warranty.

Use only power adapters approved for use by HHP. Failure to do so may result in
improper operation or damage to the unit and will void the warranty.

HHP, Inc. extends these warranties only to the first end-users of the products.
These warranties are non-transferable.

How Problems Should Be Handled

Should the Dolphin terminal or any of the peripherals prove to be defective within
the stated warranty period from the of date of purchase, return the product, as
described in the RMA procedures below, and we will, at our option, repair or
replace the product, to whatever extent HHP deems necessary to restore the
product to proper operating condition, without any charge to you.

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Return Information

If you purchased the product from an Authorized HHP Reseller, contact the
Reseller with the unit's serial number. Your Reseller will contact Hand Held, on
your behalf, to arrange for the unit to be serviced.

If you purchased the product directly from Hand Held, or have been instructed by
your Reseller to contact HHP directly, call the Customer Services Department in
your area to request a Repair Maintenance Authorization (RMA) number.

North America:

(TEL) (800)-782-4263

(FAX) (704)-566-9904

Latin America

(TEL) (941)-263-7600

(FAX) (941)-263-9689

Europe, Middle East and Africa:

(TEL) Int+31 40 242 4486

(FAX) Int+31 40 242 5672

The United Kingdom:

(TEL) Int+44 (0) 1 925 240055 or Int+353 1 216 0070

(FAX) Int+44 (0) 1 925 631280 or Int+353 1 925 6353

Asia/Pacific:

(TEL) Int+852-2511-3050 or 2511-3132

(FAX) Int+852-2511-1355

Japan:

(TEL) Int+81-3-5212-7392

(FAX) Int+81-3-3261-7372

You must have an RMA number to receive service from any of HHP’s repair
facilities. Failure to obtain an RMA number before shipping your product to this
repair facility can delay the processing of your repair request.

When calling for service at any of our repair facilities, please be prepared to give
the following information:

· Product's type and serial number

· Brief description of problem

· Dated Proof-of-Purchase

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Place the product in its original packaging with a copy of your original invoice and
ship the product prepaid to the appropriate address below.

Write the RMA number

on the mailing label under the address.

If your equipment is still covered under the initial end-user's product warranty,
please notify the Product Services Representative when you call. Please include
a copy of the original invoice in the package to avoid possible service delays. For
your protection, we recommend you insure any equipment being sent to HHP.

After repair or replacement of the equipment, HHP will ship the product, at our
cost, to your location. Non-warranty repairs will be returned, at the customer's

North and South America:

HHP

Products Services Department

7510 East Independence Blvd., #100

Charlotte, NC 28227-9411

Europe, Middle East and Africa :

Hondsruglaan 87D

5628 DB Eindhoven

The Netherlands

The United Kingdom :

Dallam Court

Dallam Lane Warrington

Cheshire WA2 7LT

United Kingdom

Asia/Pacific

10/F Tung Sun Commercial Centre

194-200 Lockhart Road

Wanchai, Hong Kong

Japan Office

Bon Marusan 8F

3-5-1 Kanda-Jinbocho

Chiyoda-ku

Tokyo 101, Japan

Latin America Office

5117 Castello Drive

Suite 1

Naples, FL 34103

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expense, unless otherwise requested. Units currently under a service agreement
will be shipped per the service agreement.

Please make note of the RMA number (if required) before shipping and the
product's serial number for future reference.

How To Extend Your Warranty

HHP offers a variety of service plans on our hardware products. These
agreements offer continued coverage for your equipment after the initial warranty
expires. For more information, contact your HHP sales representative, customer
account representative or the Product Service Marketing Manager or your
Authorized Reseller.

Application Support

If you have a question or problem with your Dolphin terminal or Dolphin
peripheral, you can get technical assistance from HHP's Application Support
department.

North America:

(TEL) 1-[phone]

8 a.m. and 9 p.m., Eastern Time,
Monday through Friday

[e-mail]

Europe, Middle East and Africa:

(TEL) Int+31-40 242 4486

9 a.m. - 5 p.m., Central European
Time, Monday through Friday

[e-mail]

The United Kingdom:

(TEL)[phone]

9 a.m. - 5:30 p.m., UK Time, Monday
through Friday

[e-mail]

Asia:

(TEL)Int+852-2511-3050 or 2511­3132

[e-mail]

Latin America:

(TEL) [phone]

[e-mail]

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