User Codes ................................................................. 21
i
Emergency Evacuation Plans
The National Fire Protection Association recommends that you
establish an emergency evacuation plan to safeguard lives in the
event of a fire or other emergency. Use the following steps as a
guide.
Draw a floorplan of your home or business
On a clean sheet of paper, draw the walls, windows, doors, and
stairs. Also draw any obstacles that a person may encounter while
exiting the building such as large furniture or appliances.
Develop escape routes
Determine at least two routes the occupants in each room can take
to safely escape. One route can be the most obvious such as the
door. Another can be through a window that can be easily opened.
If the window is high off the ground, an escape ladder should be
provided.
Draw arrows on the floorplan to show escape routes from each room.
Decide where to meet
Prearrange a meeting place outside and away from where emergency
personnel are likely to be working. A neighbor's house or across the
street in the front of the house are good locations. Always perform
a head count to make sure all occupants safely exited. NEVERENTER A BURNING BUILDING. If the head count shows one or
more persons missing, give this information immediately to the
authorities. Never enter a building to look for someone.
Practice your escape plans
Devising an escape plan is only the beginning, before the plan can
be effective everyone should practice the escape routes from each
room.
First FloorSecond Floor
Fire Escape
Window Ladder
Building FrontBuilding Back
Early detection
The best way to survive a fire or other emergency is to get out early.
The installation of a fire alarm system, with smoke and carbon
monoxide detectors in each room, can greatly decrease your risk of
injury or loss.
ii
Introduction
About Your Security System
Your Security Command system has been designed with your safety
and comfort in mind. It uses the latest in computer technology to
create the most user friendly security and fire system on the market
today.
The system combines ease of use with a simple to understand
Security Command keypad display to offer the full range of features
requested by today’s security system owners. Security Command
can protect both the interior and perimeter of your home or business
while you're away or just the perimeter when you're inside giving you
a wall of security and peace of mind.
You can turn portions of your protection on or off at any time by
pressing a few buttons. You can add, delete, and change personal
security codes at any time or check the status of all protection devices
in the system.
Parts of the System
There are two main parts to the Security Command system, the
Security Command keypad and the keypad User Menu.
Security Command keypad
This is the device we've placed at certain locations throughout the
premises that allow you to turn the system’s protection on and off
using your personal security code.
Keypad User Menu
The keypad also supplies a User Menu containing all of the functions
you need to fully operate your system.
A Note About False Alarms
One of the most important concerns facing the security industry today
is false alarms. The accidental dispatching of police and fire agencies
places others in jeopardy by limiting the response capability of those
emergency service units.
As part of our commitment to reducing false alarms, we’d like to
encourage you to read this guide thoroughly. All the information
contained here can help you quickly, and comfortably, learn the
operation of the Security Command system. If you have any additional
questions, or feel that you need more training, please don’t hesitate
to contact us.
Test Your System Weekly
It is recommended that you test the burglary portion of your system
at least once each week. Testing should involve an active test of all
doors, windows, and motion detectors connected to your system. If
your system also has fire protection, call the service department to
find out how this portion of your system should be tested.
Refer to the System Test section of this guide for instructions on
testing the burglary portion of your system.
Introduction
1
The Security Command Keypad
Your system may have one or more easy to use Security Command
keypads (16 or 32 character) that allow you to properly operate the
system. The illustration and descriptions below highlight some of the
keypad features:
32-Character Keypad
AC
LED
POWER
ARMED
JONES RESIDENCE
FR I 2 :51 AM
Armed
LED
1234
ABCDEFG H I
5678
90
Z
Y
COMMAND
JK L
VW XMNOPQRST U
16-Character Keypad
1234
A B C
567
90
YZ
GHIJKL
DEF
STUPQRMNO
8
COMMAND
VWX
POWER
The SELECT keys
There are four keys under the display called the SELECT keys. These
keys are one of the features that make your system so easy to
operate. They allow you to choose what to do by pressing the
SELECT key under choices being shown in the display.
Lighted display
SELECT keys
Data Entry keys
AC LED
COMMAND key
ARROW key
Data Entry keys
These keys allow you to enter your user code when arming or
disarming or enter other information into the system.
The ARROW key
The ARROW key is used to go back through the keypad displays
while operating your system. You can press the ARROW key to back
up through the list of functions in the User Menu or to make a
correction by erasing the last character you entered.
The COMMAND key
The COMMAND key allows you to advance through the keypad
displays or User Menu or complete a data entry function.
AC LED
This LED remains on steady as long as your system is connected to
its AC power supply. Should there be an interruption, the LED turns
off and the system's backup battery maintains normal operation for
a time allowing you to contact our service department.
ARMED LED
This LED is ON steady anytime burglary protection is armed and OFF
when ALL areas are disarmed.
32-Character Keypad User Options Menu
Press and hold the ARROW and COMMAND keys for about two
seconds. The keypad display shows SET BRIGHTNESS. Use the left
SELECT key to lower the display brightness. Use the right SELECT
key to increase the display brightness. Press COMMAND.
At SET TONE, use the left SELECT key to lower the keypad tone. Use
the right SELECT key to raise the keypad tone. Press COMMAND.
At SET VOLUME LEVEL, use the left SELECT key to lower the
keypad volume. Use the right SELECT key to raise the keypad
volume. Press the ARROW key to exit out of the User Options menu.
Introduction
Special Security Command Messages
As you use your system, you’ll occasionally see a keypad display that
asks you to enter a code or that describes a condition on the system.
Below are some examples of the displays you'll see:
ALARM
A 24 hour zone (for example, fire or panic) or an armed burglary zone
has been faulted. Your system may sound bells or sirens.
ALARM CANCELLED
An authorized user has cancelled an alarm condition by entering their
security code.
INVALID CODE
The code number you've entered a second time is considered invalid
by the system.
SYSTEM TROUBLE or SERVICE REQUIRED
There is an electronic failure in your system. Contact our service
department as soon as possible.
Special Security Command Tones
Your keypad also contains a small speaker that allows it to alert you
to events as they occur on your system. Below are brief descriptions
of the different tones you'll hear from the keypad:
TROUBLE
There is a problem with a protection device or system component.
This display is accompanied by a description of the problem.
ENTER CODE
The system requires you to enter a personal code number. Code
numbers can be required for turning your system on (arming), turning
your system off (disarming), and many other system options.
As you enter your code number, the keypad display shows an
asterisk (*) in place of each digit pressed. This keeps others from
seeing your code number on the display as it’s entered.
TRY AGAIN
The code number you've entered is not recognized by the system.
Check the code number and try again.
Introduction
Fire alert: Your keypad may sound a fire tone to alert persons in the
vicinity to the alarm condition. This is in addition to the bell output from
the alarm panel.
Burglary alert: Your keypad may sound a burglary tone to alert
persons in the vicinity to the alarm condition. This is in addition to the
bell output from the alarm panel.
Key press tone: A short beep as you press a key on the keypad.
Prewarn tone: A continuous pulsed tone that sounds when you open
an entry delay door on a system that is armed (turned on) reminding
you to disarm the burglary protection.
Monitor tone: A pulsed tone for one second, one pulse only that
sounds whenever a door or window is opened while you’re using the
zone monitor function from the User Menu. See Zone Monitor.
Trouble tone: A steady tone indicating a trouble condition on your
system. Press a SELECT key to silence the trouble tone.
3
Understanding Security System Terms
Throughout this guide, and in some displays on your keypad, you’ll
see certain words or phrases that might be unfamiliar. Although every
effort has been made to use terms that are commonly known, there
are some for which there was no acceptable substitute.
Below are some terms you’ll see here and on your keypad display:
Arming
This is the term used for turning on the burglary protection in one or
more areas of the system. Your system may require you to enter a
code number. When armed, the system is able to sound alarm bells
or sirens and, if monitored, send alarm reports to a central station
when a burglary zone is faulted.
Fire, panic, and other 24 hour devices are always turned on and do
not need to be armed.
Entry or Exit Zone
Almost all systems have one or more doors through which you can
enter or exit the premises. These doors are programmed with a delay
time to allow you to enter or exit while the system is armed without
setting off the alarm.
When you arm the system, activity on all burglary zones is ignored
until the programmed exit
expired and the system is fully armed, opening the door causes the
panel to start the
must enter a valid code number to disarm the system or an alarm will
occur.
entry
delay time expires. Once that time has
delay time. During the entry delay time, you
Instant Zone
Exterior windows and non entry doors, or interior protection devices,
are typically not programmed with delay times. If these zones are
faulted while the system is armed, an alarm occurs instantly.
Disarming
This means turning off one or more areas of the system. When
disarmed, the system does NOT sound alarms or send alarm reports
to a central station when a burglary zone is faulted.
Zone
A zone refers to a group of one or more protected openings or
protection devices assigned the same zone number. Each door or
window, motion detector, smoke detector, or other device has a zone
number and a name.
Often, similar devices in the same general area will share the same
zone. For example, the windows on the east side of the premises can
all be grouped together in a zone named E. WINDOWS.
4
24 Hour Zone
A 24 hour zone is never assigned to an area and is not turned on or
off by arming or disarming your system. Some examples of 24 hour
zones are: fire zones, panic zones, and temperature control zones.
Areas
An area is made up of burglary zones that can be armed or disarmed
together. The Perimeter area, for example, consists of all the doors
and windows on the outside of the building. When you arm the
Perimeter, these zones sound an alarm if faulted.
Introduction
Understanding Security System Terms
Central Station Monitoring
Your system can also be programmed to automatically send alarm,
trouble, and arming and disarming reports to a central station.
Operators at the central station can in turn dispatch the appropriate
authorities or contact you with the specific event information.
Status
Status is a feature that automatically displays the armed or disarmed
status of your system on the Security Command keypads. Alarm or
trouble conditions on a zone or a system monitor such as AC or
battery trouble can also be displayed. There are two types of status
information available: Armed Status and Status List.
Status List
The keypad Status List displays any alarm or trouble condition on a
zone and any trouble condition that occurs with the AC power or
battery power. If more than one alarm or trouble condition occurs at
the same time, the keypad sequences this information on its display.
If your system contains any Panic zones, these are
the keypad for security reasons.
If an alarm occurs on a non-fire 24 hour zone or a system monitor, it
remains in the Status List until it restores. If one or more armed
burglary zones trips, the last one to trip remains in the Status List. The
burglary zone alarm remains in the Status List for several minutes or
until it's cleared by disarming the system.
not
displayed on
Armed Status
With Armed Status, the keypad displays the current armed condition
of areas within your security system.
The keypad displaysWhen
PERIMETER ONThe perimeter zones are on
ALL SYSTEM ONAll zones are on
PERIM/INT ONThe perimeter and interior zones are on
but the bedroom zone is off
Also, for keypads that include an Armed LED, the Armed LED is ON
steady anytime a burglary protection area is armed and OFF when
ALL areas are disarmed.
Introduction
Exit Error
This is an automatic function of the panel that prevents an alarm from
occurring if an exit door doesn't close all the way after the system has
been armed. Here's how it works:
You close all doors and windows, arm the system, and then leave by
the front door. You close the door but it doesn't latch and opens
slightly causing the front door zone to show as an open to the system.
After the exit delay time expires the system attempts to arm the front
door zone but recognizes the open condition and, instead of sending
an alarm report to the central station, sends an Exit Error report and
force arms the door. (If the door closes at a later time it will be included
back into the system.) The system sounds the alarm sirens for 15
seconds to alert you of the condition and provide an opportunity for
you to close the door.
The Exit Error feature allows the central station to acknowledge the
arming error without dispatching the police on a false alarm.
5
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