DMP Electronics EBOX-3350EX Series User Manual

EBOX-3350EX Series

User’s Guide

DMP Electronics Inc.

EBOX-3350EX Series User Manual

Copyright

The information in this manual is subject to change without notice for continuous
improvement in the product. All rights are reserved. The manufacturer assumes no
responsibility for any inaccuracies that may contain in this document, and makes no
commitment to update or to keep current information contain in this manual.

No part of this manual may be reproduced, copied, translated or transmitted, in whole or
in part, in any form or by any means without the prior written permission of the DMP
Electronics Inc.

Copyright 2018 DMP Electronics Inc.

Special Notice to Users

DMP Electronics Inc. provides no warranty with regard to this manual, the software, or
other information contained herein and hereby expressly disclaims any implied
warranties of merchantability or fitness for any particular purpose with regard to this
manual, the software, or such other information. In no event shall DMP Electronics be
liable for any incidental, consequential, or special damages, whether based on tort,
contract, or otherwise, arising out of or in connection with this manual, the software, or
other information contained herein or the use thereof.

DMP Electronics reserves the right to make any modification to this manual or the
information contained herein at any time without notice. The software described herein
is governed by the terms of a separated user license agreement or label sticker.

This product contains software owned by DM&P and licensed by third parties. Use of
such software is subject to the terms and conditions of license agreements enclosed
with this product. Software specifications are subject to change without notice and may
not necessarily be identical to current retail versions.

Updates and additions to software may require an additional charge. Subscription to
online service providers may require a fee and credit card information. Financial
services may require prior arrangements with participating financial institution.

DMP Electronics Inc.

EBOX-3350EX Series User Manual

Trademarks Acknowledgment

is the registered trademarks of DMP Electronics Inc.
Other brand names, product names or trade names appearing in this document are the

properties and registered trademarks of their respective owners. All names mentioned

herewith are served for identification purpose only.

DMP Electronics Inc.

EBOX-3350EX Series User Manual

DO NOT ATTEMPT TO OPEN OR TO DISASSEMBLE THE CHASSIS

(ENCASING) OF THIS PRODUCT. PLEASE CONTACT YOUR

NEAREST DEALER FOR SERVICING FROM QUALIFIED TECHNICIAN.

Safety Information
WARNING

 Do not expose EBOX to rain or moisture, in order to prevent shock and fire hazard.
 Never install EBOX in wet locations.
 Do not open the cabinet to avoid electrical shock. Refer to your nearest dealer for qualified

personnel servicing.

 Never touch un-insulated terminals or wire unless your power adaptor and display monitor are

disconnected.

 Locate EBOX as close as possible to the socket outline for easy access and to avoid force

caused by entangling of your arms with surrounding cables from the EBOX.

 When using EBOX, avoid using or installing the modem to the serial port during a storm or a

lightning.

 Do not use the modem or a telephone to report a gas leak in the vicinity of the leak.
 USB connectors are supplied with Limited Power Sources.

DMP Electronics Inc.

EBOX-3350EX Series User Manual

Regulatory

FCC Class A Note

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference in which case the user will be required to correct the
interference at his own expense. Testing was done with shielded cables. Therefore, in order to comply
with the FCC regulations, you must use shielded cables with your installation.

WARNING

This product complies with EN55022 class A. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures.

Changes or modifications to this unit not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.

This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.

This digital apparatus does not exceed the Class A limits for radio noise emissions from digital
apparatus as set out in the interference - causing equipment standard entitled “Digital Apparatus”,
ICES-003 of the Department of Communications.

Manufacturer’s Declaration of Conformity

This equipment has been tested and found to comply with the requirements of European Community
Council Directives 89/336/EEC and 73/23/EEC relating to electromagnetic compatibility and product
safety respectively.

Attention

This product has been designed and certified to comply with certain regulatory requirements pertaining
to Information Technology Equipment. This product has not been designed for use as a medical
device. Without limitation of the foregoing, this product is not intended and has not been certified for
use in a hospital or clinical environment to diagnose, treat, or monitor patients under medical
supervision, and is not intended and has not been certified to make physical or electrical contact with
patients, nor to transfer energy to or from patients or to detect such energy transfer to or from patients.

DMP Electronics Inc.

EBOX-3350EX Series User Manual

Purchase Agreement

Purpose:

In accordance to the general commercial conduct of Trust and Fair Trade, herewith below is the
agreement for the protection for both parties, DMP and Users in pursuant of trading.

Product Description:

With this product, herewith also known as EBOX-3350EX Series, which is a simplified & an
economical design of an embedded device for Special Purpose Personal Computing. The basic
specification of this product is comprised of the x86 technology, design, and with onboard 512 MB
DDR3 System memory, VGA display, USB, COM ports and LAN Interfaces.

Distribution Convention:

1. This Product includes a gift box, an inner case, a PC, a Power adaptor (Optional). Upon

receiving this product, kindly please refer to the User’ Manual to check for the contents and

appearance of this product; contact immediately your neares t dealer or DMP office for any
defective or missing parts. The supplier will not be responsible for any reported discrepancy
there after the expiration period of 3-days from the received date.

2. In consideration of transportation and the cost of storage, the supplier provides to the
distributors a warranty of 12 months. This warranty covers the failure caused by hardware
breakdown (excluding hard drives), but does not cover the act of misuse and mishandling.

3. The supplier will not accept unknown post, therefore if you wish to repair or to return your
goods – kindly please contact your nearest dealer to make your declaration, and at the same
time, apply for an RMA number (RMA stands for Return Merchandise Authorization – please
ask for RMA form and fill-up for authorization).

4. The freight for return goods for repair will follow the International customary practice and
convention: Both parties is to pay for freight of one shipment each. The shipper is required to
prepay the freight from the place of origin (This means that the returnee (user) covers the
freight for return goods, while the Supplier covers the freight for goods after the repair).

5. Obsolete warranty is referred to as: (1) Expiration of warranty or (2) Damage due to misuse
within warranty. The Supplier will be taken into consideration of the circumstances, to provide
repair service with charges expense for obsolete warranty. This expense includes the cost of
material and the cost of labor.

Note: If there is other particular issue, not listed in the above conditions, both parties agreed to follow the
General Law of Commerce with fair and reasonable discussion in handling and resolving the argument.

DMP Electronics Inc.

EBOX-3350EX Series User Manual

Contents

Chapter 1

02 Unpacking your EBOX Mini PC

Chapter 2

05 EBOX-3350EX Series Overview
06 System Specifications
07 Peripherals Connecting

Chapter 3

10 BIOS Reconfiguring
10 Linux Installation Guide

Chapter 4

18 Technical Specifications

Chapter 5

20 Onboard Connectors Summary

22 Pin Assignments

Chapter 6

25 Taking Care of EBOX VESA PC
27 Troubleshooting

Chapter 7

29 Terms and Condition
29 Warranty
29 Service and Support
29 Return Merchandise Authorization (RMA) Policy
29 Shipping Policy

DMP Electronics Inc.

EBOX-3350EX Series User Manual

Chapter1

DMP Electronics Inc. 1

EBOX-3350EX Series User Manual

Item No.

Description

Q’ty 1 EBOX-3350EX Series Mini PC

x1 2 75 x 75mm to 100 x 100mm VESA mounting rack (Optional)

x1

1. EBOX-3350EX Series Unit

2. VESA rack (Optional)

Unpacking Your EBOX Mini PC

Congratulation! You have just acquired EBOX-3350EX Series, please check the
following items:

Packing List:

Note: The accessories are subject to change without immediate notice.

Check Before Use

DMP Electronics Inc. 2

EBOX-3350EX Series User Manual

Preface

EBOX-3350EX Series: VESA PC

The EBOX-3350EX Series is a revolutionary device which is especially designed for limited physical
space and temperature concerns. No matter you are in a jammed office, a crowded place, or public
transportation, it can be easily integrated with a VESA LCD to bring you EBOX-3350EX Series access
at any time. It can attach to any VESA mounting fixture; allowing it to be securely mounted onto desks,
walls, or buildings, and thereby optimizes your work area. It can also attach directly to any size LCD for
a mobile system for the use at trade shows, presentations, promotions, etc.

Unlike traditional portable laptop design, the EBOX-3350EX Series can be used with a large size LCD.
Furthermore, with FANLESS design, EBOX-3350EX Series is ideal to be used in the environment
where temperature demand is critical. If you are looking for a device that is able to provide with more
mobility & space, and at the same time uses less power consumption, EBOX-3350EX Series will be
surely meet your need.

The VESA® FDMI™ Standard defines mounting interfaces, hole patterns and associated cable/
power supply locations for LCD monitors, plasma displays and other flat panel devices. EBOX­3350EX Series is designed to fit this standard to make monitor attachment quickly and easily.

DMP Electronics Inc. 3

EBOX-3350EX Series User Manual

Chapter2

DMP Electronics Inc. 4

EBOX-3350EX Series User Manual

Front Panel

A: Reset Button

For system reset or turn on.
(Available in 3350EX/ 3350EX-C2).

B: Power LED

The power LED lights up when
the system is turned on.

C: Audio Line Out

Audio output to speaker.

D: Audio Mic In

For Microphone input.

E: USB 2.0 port

Connection for external USB devices.

F: SD Card Slot

For the storage SD Card, the system
is bootable from SD Card.

Back Panel

G: USB 2.0 port
H: VGA port D-Sub 15-pin
I: RJ-45 LAN Jack
J: Mini 5pin USB Power Jack
K: RS-232 port

Available in EBOX-3350EX-C2/ C2AP

A B C

D E F

G

H

I

J

K

K

EBOX-3350EX Series Overview

DMP Electronics Inc. 5

EBOX-3350EX Series User Manual

System Specification

CPU

Vortex86EX (400MHz)

Main Memory

512MB DDR3 (32-bit DRAM bus)

BIOS

SeaBIOS

VGA

Resolution up to 1024 x 768 pixels

Peripheral

1. USB 2.0 x 2 (1 at front, 1 at rear)

2. SD Card slot x 1

3. Audio (Mic In, Line Out)

4. RS-232 port x 2
(Available in EBOX-3350EX-C2/ C2AP)

Dimension & Weight

EBOX-3350EX/ AP
95 x 95 x 20mm/ 277g

EBOX-3350EX-C2/ C2AP
95 x 95 x 35mm/ 350g

Power consumption

DC +5V@0.62A

Supported Operating System

Windows XP
Windows XP Embedded
Windows Embedded CE
Linux OS

(click Linux Support List for details)

DMP Electronics Inc. 6

EBOX-3350EX Series User Manual

A: Mini 5pin USB DC Power Jack

To use EBOX-3350EX Series please attach
the USB cable or spec in +5V@2A AC
adapter for the power source.

Note: Unit with Auto Power On support
function, it will turned on automatically after
power adaptor plug on.

B: VGA Connection

Connect your LCD display Monitor with
VGA cable (Not included in EBOX console
bundles) to the 15-pin D-Sub VGA port..

A

B

Peripherals

Connecting the Power Adaptor

Connecting the Monitor

DMP Electronics Inc. 7

EBOX-3350EX Series User Manual

Connecting the USB

EBOX-3350EX series provides 2 external USB ports (1 at the front, 1 at the rear).

C: SD Card Slot

For booting device by SD Card.

D: Microphone/ Earphone

The EBOX-3350EX Series supports
Microphone Input and Speaker Output

E: Reset Button

For system reset or turn on
Note: Models with Auto Power On feature has

Reset Button Eliminated.

F: USB 2.0 port

Connection for external USB devices.

G: RJ-45 LAN

RJ-45 LAN jack for Ethernet connection.

H: Serial port

Connection for serial port interface devices.

C

D

E

F

F

H

H

G

Peripherals

Connecting the LAN

Connecting Serial port

DMP Electronics Inc. 8

EBOX-3350EX Series User Manual

Chapter3

DMP Electronics Inc. 9

EBOX-3350EX Series User Manual

BIOS Reconfiguring

SeaBIOS is used in the EBOX-3350EX Series. To reconfigure the EBOX-3350EX Series, press or hit
the <F12> key to enter your BIOS setup main menu as below.

(SeaBIOS Setup menu)

Linux installation For Debian7.0/ Ubuntu10.04

Regarding the system installation of Debian7.0/Ubuntu10.04, please follow the steps
and suggestions to complete the system installation on the EBOX-336x Series platform.
The following is a brief instruction, users may configure it according to their specific
needs.

1. Basic system installation

 For Debian7.0, after booting from the installation CD, moving straight to install

system would get a text mode system only, please choose Graphic Install for
Graphical User Interface OS installation.

 Set basic configuration such as language, keyboard map and time zone, etc.

steps by steps.

DMP Electronics Inc. 10

EBOX-3350EX Series User Manual

 Then the system will detect the network hardware, and requires users to load the

firmware files for network device rtl8168, just answer no for this inquiry and move
forward.

 Next the system will detect multiple network interfaces on the EBOX-336x Series,

and users have to decide the primary network interface, both of them could be
chosen. Note: the Ethernet cable must be plugged in during this period.

 During the installation process, the system would ask users to create partitions

for the operating system. Following example is using entire disk for the beginner.
Choose “Guided - use entire disk”.

 Select “Yes” to create the partition.

DMP Electronics Inc. 11

EBOX-3350EX Series User Manual

 Then the system would keep asking you few questions for configuration,

suggestions were attached as follow.

 Then the system would keep popping out questions for configuration,

suggestions as below:

For Software selection:

Please remark both the Debian desktop environment and standard system
utilities, then click to continue. It would start the package installation, and around
hundred packages would be installed, after installation completed, the next
indicatation message would pop up.

For Install the GRUB boot loader on a hard disk:

Answer YES to complete the installation as last procedure.

 When it's completed, the disc tray will eject with pop-up message, press continue

to restart and be ready to enjoy the new system!

The Debian7.0

The Ubuntu10.04

DMP Electronics Inc. 12

EBOX-3350EX Series User Manual

# dpkg -i linux-image-2.6.32-21-vortex86_2.6.32-21.32_i386.deb

2. Kernel and graphic driver installation

Install the Kernel Package (Console mode)
 For Debian7.0, you can skip this procedure for kernel installation; Because

system could work with default kernel version (3.2.0).

 Clicking the icon of the terminal from the application. And download the kernel

2.6.32-21 from below link then to store the kernel package.

 Follow the instructions to complete the kernel installation, get into the folder that

kernel file stored, and switching as the root before command executed.

Kernel Package (click 2.6.32-21-Vortex86)
 When download completed, restart the system and to choose the kernel

2.6.34.10 to boot when GRUB boot loader was loaded. You can keep pressing

the key “Shift” when the system from booting, then the boot loader would show
the option of kernel for you. Then find the “Ubuntu, With Linux 2.6.32-21-
vortex86” to execute.

DMP Electronics Inc. 13

EBOX-3350EX Series User Manual

# apt-get remove linux-image-2.6.32-??-generic

# grep –w linux-image-2.6.32 /var/log/dpkg.log

 Or you can remove the default kernel 2.6.32-??-generic that be arranged as a

higher priority than the kernel we installed for the EBOX-3350EX platform, with
the instruction below through the terminal.

 First, check what version be installed as default in the system:

 To find the last two numbers as location of question marks that the system shows

on screen “linux-image-2.6.32-??

 Then execute it with the correct numbers that you found in previous, and to

replace the question mark with correct version numbers shown below.

 Then you would see only one kernel on the GRUB list.

DMP Electronics Inc. 14

EBOX-3350EX Series User Manual

#/etc/init.d/gdm stop
#X –configure
#cp /root/xorg.conf.new /etc/X11/xorg.conf
#/etc/init.d/gdm restart

Install the VGA driver (Console mode)

 Switch to console mode by pressing key <Ctrl> + <Alt> + <F1>, then copy the

VGA driver rdc_drv.so to the driver folder /usr/lib/xor/modules/drivers/, before that,
you can download the drivers as below for Debian7 and Ubuntu10.04 individually.

The Ubuntu10.04 Xorg Version is 1.7.6
The Debian 7.0 Xorg Version is 1.12.4

VGA Driver (click M2012_R0.04 to download) for Ubuntu 10.04
VGA Driver (click M2012_T0.0.9.1 to download) for Debian 7.0
 Follow instruction below to execute.

※Please click xorg.conf to download for your system, if the display is out of range.

 Reboot and make sure all the display is normal then set the resolution as

requested.

The supported resolutions:
1024x768 (4:3) 800x600 (4:3) 640x480 (4:3)

DMP Electronics Inc. 15

EBOX-3350EX Series User Manual

4. The system configuration

Enable the Auto login System / Administration / Login Screen

1. Execute the utility “Login Screen” and enter the password to process it.

2. Set the Log in as “user account” automatically.

Disable the power saving mode when system idle,
System / Preference / Screensaver

Unmarked the option “Active the screensaver when computer is idle”.

Now, it is a workable Linux system for your EBOX-3350EX Series.

DMP Electronics Inc. 16

EBOX-3350EX Series User Manual

Chapter4

DMP Electronics Inc. 17

EBOX-3350EX Series User Manual

Model Type

3350EX

3350EX-AP

3350EX-C2

3350EX-C2AP

Processor

Vortex86EX (400MHz)

BIOS

SeaBIOS

Memory

Onboard 512MB DDR3

VGA

Integrated A9160 PCIe VGA Chip/ D-sub 15-pin

Maximum Resolution

1024 x 768 pixels

Ethernet

10/100 Mbps LAN x 1 (RJ-45 connector, Built-in PXE diskless boot)

USB 2.0

External: 2 ports (Front x 1, Rear x 1)

Audio

Mic in and Line out

I/O

SD slot

1x

RS-232

N/A

2x

Auto Power On

N/A

Yes

N/A

Yes

Power

DC +5V@2A

Dimensions

95 x 95 x 20mm

95 x 95 x 35mm

Unit Net Weight

277g

350g

Operation Temp.

5 ~ 50℃

Certifications

CE, FCC, VCCI

Optional

Internal SD Card slot

Note

N/A

RS-232 COM ports in Full 9-pin

Technical Specification

Note:

1. SD Slot x 1 (Bootable but hot-swappable not support).

2. “AP” indicated Auto Power On supported feature, system will turned on automatically after
power adapter is plug on.

EBOX-3350EX Series Models Listing:

EBOX-3350EX: Standard Version.
EBOX-3350EX-AP: Standard Version with Auto Power On Support.
EBOX-3350EX-C2: Standard Version with RS-232 port x 2.
EBOX-3350EX-C2AP: Standard Version with RS-232 port x 2 & Auto Power On Support.

DMP Electronics Inc. 18

EBOX-3350EX Series User Manual

Chapter5

DMP Electronics Inc. 19

EBOX-3350EX Series User Manual

Summary Table for CPU Board

Nbr

Description

Type of Connections

Pin nbrs.

J3

VGA

D-Sub connector

15-pin

J4

DC +5V Input

Mini USB Jack

1-pin

J5

Line out

Audio Jack

2-pin

J6

Mic in

Audio Jack

2-pin

J7

USB (Front)

USB connector

4-pin

J10

USB (Back)

USB connector

4-pin

J12

Ethernet LAN

RJ-45

8-pin

J13 (Note)

COM1 port

Box Header 5 x 2 2.0mm

10-pin

J14 (Note)

COM2 port

Box Header 5 x 2 2.0mm

10-pin

A B C

D

E

F

A: Reset Button
B: Power LED
C: Line out
D: Mic in
E: USB 2.0
F: SD Card Slot

EBOX-3350EX/ AP FRONT LOOK
EBOX-3350EX-C2/ C2AP FRONT LOOK

Onboard Connectors Summary

Note: J13 & J14 only available in EBOX-3350EX-C2/ C2AP

 Front Connectors Outline

*Models with Auto Power On feature do NOT have front Reset Button

DMP Electronics Inc. 20

EBOX-3350EX Series User Manual

G: USB 2.0
H: VGA
I: RJ-45 LAN
J: Mini 5pin USB DC
Power Jack

G

H

I

J

K
K

K: RS-232 port

 Rear Connectors Outline

EBOX-3350EX/ AP REAR LOOK

EBOX-3350EX-C2/ C2AP REAR LOOK

*Available in EBOX-3350EX-C2/ 3350EX-C2AP

DMP Electronics Inc. 21

EBOX-3350EX Series User Manual

Pin Assignments

J3: VGA – 15-pin D-Sub connector

Pin #

Signal Name

Pin #

Signal Name

Pin #

Signal Name

1

MR 6 GND

11

NC 2 MG 7 GND

12

VCC 3 MB 8 GND

13

HYSYNC

4

NC 9 NC

14

VSYNC

5

GND

10

GND

15

VCC

J4: Mini USB DC Power Input

Pin #

Signal Name

1

+5V Input

2

Data ---

3

Data +

4

None 5 GND

J7: USB 2.0 (180o) – 4-pin USB Type 1 connector (H)

Pin #

Signal Name

1

VCC 2 Data --

3

Data +

4

GND

J10: USB 2.0 (90o) – 4-pin USB Type 1 connector (H)

Pin #

Signal Name

1

VCC 2 Data --

3

Data +

4

GND

DMP Electronics Inc. 22

EBOX-3350EX Series User Manual

J12: LAN: RJ-45 connector

Pin #

Signal Name

Pin #

Signal Name

1

FTXD+

2

FTXD-

3

FRXIN+

4

NC

5

NC 6 FRXIN-

7

NC 8 NC

J13, J14: COM - 9-pin D-Sub connector

Pin #

Signal Name

Pin #

Signal Name

1

DCD 2 RXD 3 TXD 4 DTR 5 GND 6 DSR

7

RTS 8 CTS

9

RI

- -

- -

LEDS: POWER ON/ OFF

LED Color

State

Green

Power On

DMP Electronics Inc. 23

EBOX-3350EX Series User Manual

Chapter6

DMP Electronics Inc. 24

EBOX-3350EX Series User Manual

Taking Care of your EBOX

This section provides some guidelines on using EBOX-3350EX Series – Safe using, Storing and Handling.

Storing

Do not place EBOX-3350EX Series in a location that is subject to:

 Heating sources, such as stove, oven, heater, radiator or air duct.
 Direct contact from sunlight.
 Rain or moisture area.
 Excessive dust accumulation area.
 High humidity place.
 Constant or occasional mechanical movement, vibration or shock.
 Strong magnets or magnetic fields or magnetically unshielded speakers.

 Out of the operating temperature range from 5oC to 50oC

Do not place other electronic device or electrical equipment near EBOX-3350EX Series. The

electromagnetic field of the EBOX-3350EX Series may cause interference subjecting to
malfunction.

Provide adequate air ventilation (circulation) to prevent internal buildup of heat. Do not place

EBOX-3350EX Series near the wall, behind the curtains or draperies, in between two books that
block its ventilation slots. Leave a space of at least 8 inches (20cm) behind the sides and back
panel of the EBOX-3350EX Series.

Change of environmental temperature: Problems may occur when there is a sudden change of

environmental temperature, or if the EBOX-3350EX Series is brought directly from a cold location
to a warm one, moisture may condense inside EBOX-3350EX Series. Turn off the device, and
contact your nearest dealer.

Check the surrounding appliance(s) before using EBOX-3350EX Series. Since the EBOX-

3350EX Series uses high-frequency radio signal and may interface with radio or TV reception
causing interference or poor signal display. When this happens, relocate the EBOX-3350EX
Series by a suitable distance away from it.

Do not drop the EBOX-3350EX Series from working table nor place heavy objects on top of it.

DMP Electronics Inc. 25

EBOX-3350EX Series User Manual

Cleaning Your VESA PC

Clean the VESA PC with a soft, dry cloth or a soft cloth lightly moistened with a mild detergent

solution.

Do not use any type of abrasive pad, scouring powder, or solvent such as alcohol or benzene, as

these may damage the finish of EBOX.

When a solid object falls or a liquid spills onto the EBOX, turn off the EBOX immediately and

unplug the LAN and power cables. Contact a qualified person or your dealer to check the EBOX
before you use it again.

Always disconnect the power cord from the power source before cleaning the EBOX.

DMP Electronics Inc. 26

EBOX-3350EX Series User Manual

Troubleshooting

This section describes the techniques of resolving some basic problems that you encounter when
using EBOX-3350EX Series. For more troubleshooting guidelines, please contact your nearest dealer
for technical support.

Troubleshooting Your VESA PC

A. VESA PC does not start –

Make sure the EBOX-3350EX Series is properly secured and plugged into a power source

before it is turned on. Make sure the power indicator shows the power is on. See section 2 for
more information about “EBOX-3350EX Series Overview”.

When the EBOX-3350EX Series is plugged into a power strip or the UPS (Uninterruptible Power

Supply), make sure the power strip or UPS is turned on and working normally.

Check if your VGA or LCD monitor is properly plugged into a power source and turned on. Make

sure the brightness and contrast controls are adjusted correctly. See the manual that came with
your display (monitor) for details.

Check if your power control button does not function, by removing the AC adaptor. Wait for one

minute, and then reattach all power connection before pressing the power button.

Condensation may cause the EBOX-3350EX Series to malfunction for a while. If this happens,

do not use the EBOX-3350EX Series for at least one hour.

When you have checked all the above guidelines and the EBOX-3350EX Series does not work.

Remove the power adaptor from the EBOX-3350EX Series, unplug the power supply, and plug

it in again. Then turn on the power.
If you have just connected EBOX-3350EX Series to a CD/ DVD or USB Drivers, remove these
peripherals. And restart to confirm that the Windows operating system starts properly. If EBOX-

3350EX Series continues to display the message ”Operating system not found,” and Windows

does not start, please contact your nearest dealer for servicing.

B. “Operating System Not Found” –

A message indicating that “Operating system not found” appear when

the VESA PC starts

Enter the BIOS setup main menu by pressing <F12> key, be sure that the correct boot drive is

enabled.

If the operating system does not start, follow these steps to initialize the BIOS:

1. Turn off the EBOX-3350EX Series unit.

2. Remove any peripheral devices connected to the EBOX.

3. Restart the EBOX-3350 Series Unit.

4. Press <F12> to enter BIOS Setup main menu window.

5. Select the boot up storage (SD Card or the USB drive).

DMP Electronics Inc. 27

EBOX-3350EX Series User Manual

Chapter7

DMP Electronics Inc. 28

EBOX-3350EX Series User Manual

Terms and Conditions

Warranty

The warranty terms for EBOX-3350EX Series are twelve (12) months from the shipped month.
During the warranty period, DMP Electronics Will repair replace the product covered under this limited
warranty.

Service and Support

DMP Electronics Inc. provides the technical support for hardware problems with your system
throughout the warranty period. The technical support service is limited to configuration and operation
of EBOX-3350EX Series sold by DMP Electronics Inc. The technical support service does not offer
software tutoring or training.

Return Merchandise Authorization（RMA）policy

If the DMP staff or dealer determines that a part is defective. Purchaser must call our technical support
service to obtain an RMA number before attempting to return any part. Please refer to your nearest
dealer for :

To obtain an RMA number, Purchaser must follow procedures as below：

1. Complete the DMP Electronics Inc. standard RMA Form and fax back to the RMA Department.

2. The RMA Number must be used within 7 DAYS.

3. The RMA Number must be shown clearly on your shipping label.

4. DMP Electronics Inc. must receive all Returns before a replacement will be sent.

5. The repair cost depends on the parts, the damage reasons, and whether under warranty
period…etc. The Seller will charge the Purchaser in a reasonable price.

6. A copy of the invoice for the RMA product(s) will also be shipped to Purchaser.

7. The freight of return to DMP Electronics Inc. is charged to the Purchaser's account and
accompanied by an RMA number. Any Returns with freight collect will be refused and returned to
you. After Repairing, the cost of freight will be paid by Seller.

8. DMP Electronics Inc. must receive all returned goods within the warranty period.

Shipping Policy

The Purchaser must pre-pay shipping for any defective system or parts returned under the warranty.
DMP Electronics Inc. shall not be liable for risk of loss or damage during shipment of your returned
system or parts if you fail to insure the shipment.
All products must be shipped back to DMP Electronics Inc. in original or equivalent packaging. DMP
Electronics Inc. will ship the repaired or replacement product(s) to the Purchaser by freight prepaid.
Purchaser assumes the risk of loss. DMP Electronics Inc. shall not be responsible for failure of the
delivery service to make on-time delivery.

DMP Electronics Inc. 29