DMP Electronics EBOX-3310MX-TS4C, EBOX-3310MX-D4C, EBOX-3310MX-TD4C, EBOX-3310MX-S4C User Manual

EBOX-3310MX-D4C series

User’s Guide

Copyright

The information in this manual is subject to change without notice for continuous
improvement in the product. All rights are reserved. The manufacturer assumes no
responsibility for any inaccuracies that may contain in this document, and makes no
commitment to update or to keep current information contain in this manual.

No part of this manual may be reproduced, copied, translated or transmitted, in whole or
in part, in any form or by any means without the prior written permission of the DMP
Electronics Inc.

Copyright 2011 DMP Electronics Inc.

Special Notice to Users

DMP Electronics Inc. provides no warranty with regard to this manual, the software, or
other information contained herein and hereby expressly disclaims any implied
warranties of merchantability or fitness for any particular purpose with regard to this
manual, the software, or such other information. In no event shall DMP Electronics be
liable for any incidental, consequential, or special damages, whether based on tort,
contract, or otherwise, arising out of or in connection with this manual, the software, or
other information contained herein or the use thereof.

DMP Electronics reserves the right to make any modification to this manual or the
information contained herein at any time without notice. The software described herein
is governed by the terms of a separated user license agreement or label sticker.

This product contains software owned by DM&P and licensed by third parties. Use of
such software is subject to the terms and conditions of license agreements enclosed
with this product. Software specifications are subject to change without notice and may
not necessarily be identical to current retail versions.

Updates and additions to software may require an additional charge. Subscription to
online service providers may require a fee and credit card information. Financial
services may require prior arrangements with participating financial institution.

Trademarks Acknowledgment

The EBOX-3310MX-D4C series is the registered trademarks of DMP Electronics Inc.
Microsoft, Windows, and AMI are registered trademarks of Microsoft Corporation and American

Megatrends Inc. in the United States and/or other countries respectively.
Other brand names, product names or trade names appearing in this document are the properties and

registered trademarks of their respective owners. All names mentioned herewith are served for
identification purpose only.

Safety Information

WARNING

 Do not expose EBOX-3310MX-D4C series to rain or moisture, in order to prevent shock and

fire hazard.

 Never install EBOX-3310MX-D4C series in wet locations.
 Do not open the cabinet to avoid electrical shock. Refer to your nearest dealer for qualified

personnel servicing.

 Never touch un-insulated terminals or wire unless your power adaptor and display monitor are

disconnected.

 Locate EBOX-3310MX-D4C series as close as possible to the socket outline for easy access

and to avoid force caused by entangling of your arms with surrounding cables from the EBOX­3310MX-D4C series.

 When using EBOX-3310MX-D4C series, avoid using or installing the modem to the serial port

during a storm or a lightning.

 Do not use the modem or a telephone to report a gas leak in the vicinity of the leak.
 USB connectors are supplied with Limited Power Sources.

D

O NOT ATTEMPT TO OPEN OR TO DISASSEMBLE THE CHASSIS

(E

NCASING) OF THIS PRODUCT. PLEASE CONTACT YOUR

NEAREST DEALER FOR SERVICING FROM QUALIFIED TECHNICIAN

.

Regulatory

FCC Class A Note

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference in which case the user will be required to correct the
interference at his own expense. Testing was done with shielded cables. Therefore, in order to comply
with the FCC regulations, you must use shielded cables with your installation.

WARNING

This product complies with EN55022 class A. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures.

Changes or modifications to this unit not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.

This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.

This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus
as set out in the interference - causing equipment standard entitled “Digital Apparatus”, ICES-003 of the
Department of Communications.

Manufacturer’s Declaration of Conformity

This equipment has been tested and found to comply with the requirements of European Community
Council Directives 89/336/EEC and 73/23/EEC relating to electromagnetic compatibility and product
safety respectively.

Attention

This product has been designed and certified to comply with certain regulatory requirements pertaining
to Information Technology Equipment. This product has not been designed for use as a medical
device. Without limitation of the foregoing, this product is not intended and has not been certified for
use in a hospital or clinical environment to diagnose, treat, or monitor patients under medical
supervision, and is not intended and has not been certified to make physical or electrical contact with
patients, nor to transfer energy to or from patients and/or to detect such energy transfer to or from
patients.

Purchase Agreement

Purpose:

In accordance to the general commercial conduct of Trust and Fair Trade, herewith below is the
agreement for the protection for both parties, DMP and Users in pursuant of trading.

Product Description:

With this product, herewith also known as EBOX-3310MX-D4C series which is a simplified & an
economical design of an embedded device for Special Purpose Personal Computing. The basic
specification of this product comprises of the x86 technology design, and with onboard 1GB DDR2
System memory, VGA display, USB, PS/2 Keyboard/Mouse, RCA TV-IN and LAN Interfaces.

Distribution Convention:

1. This Product includes a gift box, an inner case, a PC, a Power adaptor, (and SATA cable will
be included only for Models with SATA supported package). Upon receiving this product,
kindly please refer to the User’ Manual to check for the contents and appearance of this
product; contact immediately your nearest dealer or DMP office for any defective or missing
parts. The supplier will not be responsible for any reported discrepancy thereafter the expiration
period of 3-days from the date of purchase.

2. In consideration of transportation and the cost of storage, the supplier provides to the
distributors a warranty of 12-months. This warranty covers the failure caused by hardware
breakdown (excluding hard drives), but does not cover the act of misuse and mishandling.

3. The supplier will not accept unknown post, therefore if you wish to repair or to return your
goods – kindly please contact your nearest dealer to make your declaration, and at the same
time, apply for a RMA number (RMA stands for Return Merchandise Authorization – please
ask for RMA form and fill-up for authorization).

4. The freight for return goods for repair will follow the International customary practice and
convention: Both parties is to pay for freight of one shipment each. The shipper is required to
prepay the freight from the place of origin (This means that the returnee (user) covers the
freight for return goods, while the Supplier covers the freight for goods after the repair).

5. Obsolete warranty is referred to as: (1) Expiration of warranty or (2) Damage due to misuse
within warranty. The Supplier will be taken into consideration of the circumstances, to provide
repair service with charges expense for obsolete warranty. This expense includes the cost of
material and the cost of labor.

Note: If there is other particular issue not listed in the above conditions, both parties agreed to follow
the General Law of Commerce with fair and reasonable discussion in handling and resolving the
argument.

Contents

Chapter 1

02 Unpacking your EBOX Mini PC

Chapter 2

05 EBOX-3310MX-D4C series Overview
06 System Specifications
07 Peripherals Connecting

Chapter 3

12 BIOS Reconfiguring
13

Install the driver

Chapter 4

23 Technical Specifications

Chapter 5

25 Onboard Connectors Summary
27 Pin Assignments

Chapter 6

30 Taking Care Your EBOX VESA PC
31 Cleaning Your EBOX VESA PC
32 Troubleshooting

Chapter 7

35 Terms and Condition
35 Warranty
35 Service and Support
35 Return Merchandise Authorization (RMA) Policy
35 Shipping Policy

1

Chapter

1

2

Unpacking Your EBOX Mini PC

Congratulation! You have just acquired EBOX-3310MX-D4C series, please check
the following items.

Packing List:

Item No. Description Q’ty

1 EBOX-3310MX-D4C series VESA PC x1
2

Max. 22.5 watts External Power Adaptor, Vin: 100~240VAC 50/60Hz,
Volt: +15VDC @ 1.5A Max.

x1

3 Drivers CD x1

Note: The accessories are subject to change without immediate notice.

Check before Use

1. EBOX-3310MX-D4C series Unit 2. AC Power Adaptor

3. Drivers CD

3

Preface

EBOX-3310MX-D4C series: VESA PC

The EBOX-3310MX-D4C series is a revolutionary device which is especially designed for limited
physical space and temperature concerns. No matter you are in a jammed office, a crowded place, or
public transportation, it can be easily integrated with a VESA LCD to bring you EBOX-3310MX-D4C
series access at any time.

It can attach to any VESA mounting fixture; allowing it to be securely mounted onto desks, walls, or
buildings, and thereby optimizes your work area. It can also attach directly to any size LCD for a
mobile system for the use at trade shows, presentations, promotions, etc. Unlike traditional portable
laptop design, the EBOX-3310MX-D4C series can be used with a large size LCD. Furthermore, with
FANLESS design, EBOX-3310MX-D4C series is ideal to be used in the environment where
temperature demand is critical.

So, if you are looking for a device that is able to provide you with more mobility & space but at the
same time uses less power consumption, then EBOX-3310MX-D4C series will be surely meet your
need.

The VESA® FDMI™ Standard defines mounting interfaces, hole patterns and associated
cable/power supply locations for LCD monitors, plasma displays and other flat panel devices. EBOX­3310MX-D4C series is designed to fit this standard to make monitor attachment quickly and easy.

4

Chapter

2

5

EBOX-3310MX-D4C series Overview

Front Panel

Power LED

The power LED lights up when
system is turn on.

HDD LED

LED flashes when the system is
accessing Hard Drive.

SD Slot

This system is bootable from SD
card. (In this series only EBOX­3310MX-S4C/ TS4C support SD
card)

USB v2.0 ports

For connection to devices with USB
interface (HDD, CD/DVD-ROM,
Memory Stick, etc.)

RS-232

Back Panel

DC Power Jack
PS/2 Keyboard or Mouse (6-pin)
VGA
Power switch

USB Port
RJ-45 LAN Jack

Wireless Antenna connector
(optional)

RS-232

6

System Specification

CPU

Vortex86MX+

Main Memory

1GB DDR2

BIOS

AMI BIOS

VGA

Resolution up to 1920 x 1200 High Colors

TV Input

RCA Jack x1
(Only on TS4C/ TD4C)

Keyboard and Mouse

PS/2 Keyboard and Mouse
(Only on S4C/ D4C)

On-Board SATA

SATA 2.0 connector x1 (Optional)

Peripheral

1. USB V2.0 x 6

2. SD slot x 1(Optional)

3. Serial ports x 4

Dimension & Weight

115 x 115 x 35 mm / 500g

Operating System

Windows XP Home/ Pro
Windows XP Embedded
Windows Embedded CE

Supported Linux Distribution list:

1. Debian 4.0

2. Debian 5.0

3. Ubuntu 8.04

4. Ubuntu 8.10

5. Ubuntu 9.04

6. Ubuntu 10.04

7. Edubuntu 9.04 (Ubuntu 8.10 base)

8. Easy Peasy 8.10

9. Puppy 4.2.1

10. Puppy 4.1.2

11. WattsOS2 Warp30 (Ubuntu 8.10 base)

※ Red letters: Standard IDE compatible option
enable could help for install directly

※ Ubuntu 8.10 / WattOS, Remember to enable
the Media Port Instruction option for VGA
compatible.

7

Peripherals

Connecting the Power Adaptor

DC Power Jack

To use EBOX-3310MX-D4C series
immediately, please attach the supplied adapter
for the power source. See the left diagram for
visual connection.

Connect the DC power jack of the power
adaptor to the DC Input of EBOX-3310MX-D4C
series.

Turning ON EBOX-3310MX-D4C series

Switch on power as indicated on your
left-side figure, the system will start.

Note: With the Auto Power On supported
models (optional), the system then will be turned
on automatically.

Connecting the Monitor

VGA Connection

Make your LCD display connection with the
VGA cable to the 15-pin D-Sub VGA port.

TV-IN Connection (Optional)

You can connect to the Video Capture via RCA
Jack by using the Audio/Video Cable (Not
included).

Note: This feature only available on TV-IN
supported model:
TS4C/ TD4C

8

Peripherals

Connecting the USB

EBOX-3310MX-D4C series

provide five external USB ports with (four at the front, one at the rear)

and one internal USB port.

SD Slot

For booting device by SD Card. (In
this series only EBOX-3310MX­S4C/ TS4C support SD card)

USB Ports

The USB ports are available for
connection to USB devices such as
CD-ROM / Pen Drive.

Connecting the LAN

RJ-45 LAN

There is an available RJ-45 LAN jack
for Ethernet connection.
(See left diagram for RJ-45 Jack).

9

Connecting the Keyboard and Mouse

PS/2 Keyboard or Mouse (6-pin)

This PS/2 Port is shared for connecting
Keyboard and/or Mouse by using Split
Y-Cable (not included).

Connecting Serial port

Serial Ports (Optional)

The serial port is usually connected to a serial
device like modem or terminal devices.

10

Chapter

3

11

BIOS Reconfiguring

1. Take note that AMI BIOS is used in the EBOX-3310MX-D4C series. To reconfigure the
EBOX-3310MX-D4C series, press or hit the <Del> key to enter your BIOS setup main menu.

2. Select from the menu, the desired setup for change.

3. Press <Esc> to go back to main menu.

4. Press <F9> to load factory default setting.

5.

Move to “Exit” TAB and select “Save Settings and Exit”, press “Y” to save the changes that you
just made. EBOX-3310MX-D4C series will restart accordingly to your new setup.

(AMI BIOS Setup menu)

12

INSTALL THE DRIVER:

Under the Windows series OS, the following drivers need to be installed manually.

1. Ethernet driver.

2. RS-232 driver (USB to RS-232 port).

3. Video capture chip driver (for TV-IN models: EBOX-3310MX-TS4C/ TD4C).

Note: COM5 port was extended from a USB port.

ETHERNET DRIVER:

1. Find the yellow question mark of Ethernet in the Device Manager under the control panel/

system.

2. Right-click the mouse and chose to update driver.

3. Choose the location of Ethernet-A9120-Mac folder. (You may update driver from the CD in the

package or apply from your supplier).

13

4. Click “Next” and then choose “continue anyway” to ignore the “unrecognized object” warning

and restart the windows after the installation.

RS-232 DRIVER (

FOR USB TO RS-232 PORT

):

The RS-232 COM5 port from EBOX-3310MX-D4C series was extended from a USB port; you’ll need
to install the RS-232 driver. Please follow the steps below under the Device Manager:

1. Right-click the mouse on the yellow question mark to update the driver.

2. Repeat the same as previous step, click the 2nd selection to install the driver at specific location.

3. Find the location of FT232 driver. (Choose the folder and click “Next”, the system will search and

install automatically).

4. Choose “continue anyway” to ignore the “unrecognized object” warning and restart the windows

after the installation.

14

VIDEO CAPTURE CHIP DRIVER:

1. Find the yellow question mark of the unknown device under the control panel/ system.

2. Choose update by clicking the 2nd selection to install the driver at specific location.

3. Choose to install the driver manually.

4. Select the sound & video type (with speaker icon) to install the driver.

15

5. Find the rdccap.INF under the TV-IN Capture\ WDM.

(You may update driver from the CD in the package or apply from your supplier).

6. Warning message (Windows: unrecognized object) might pop out during the installation, just

continue anyway and restart the windows after completed.

16

Debian / Ubuntu Linux Installation Guide

In the MX+ platform, with the newer IDE and Ethernet controller, both of the two controllers just start
supported from kernel 2.6.28.3. Please refer to the guide to help you complete the installation.

How to install Linux on Vortex86MX+ platform?

Preparation:

1. The Linux installation DISC (Ubuntu8.04, 9.04, 10.04, Debian4.0, 5.0)

2. A completely formatted storage (SD, 2.5’ SATA HDD or SATA DOM )

3. Intel/AMD platform Personal Computer

4. Confirm the BIOS setting:

A. IDE Configuration\ IDE mode >> Native mode
B. USB Configuration\ USB 2.0 Controller Mode >> Fullspeed

5. The 2.6.30 or higher kernel package DMP provided for Vortex86MX+ platform

Note: The completely formatted storage is helpful to avoid some unexpected error in the procedure.
After you plug all the devices and ready to install, please follow the steps as below:

Step1:

Please follow the standard procedure to install the Linux OS base on the Intel or AMD
platform first, and make sure your Linux can boot up normally, after install completed.

Step2:

A. Copy the .deb file (kernel package) that DMP provided into your USB pen driver or
other removable storage.

B. Press Ctrl + Alt + F1 keys to enter text mode.

The system would ask you to enter your user name and password.
C. Plug on the USB pen driver and try to mount it as mnt.

#sudo su
#mount /dev/sda1 /mnt
#cd /mnt
Confirm the actual codename to mount.

17

D. To unpack the kernel package and update.

# dpkg -i xxx.deb
# update-initramfs –k 2.6.30-vortex86mx -c
# update-grub

E. When these three procedures completed, type reboot to reboot system.

# reboot

Step3:

Moving the storage installed Linux, back to VortexMX+ platform.

Step4:

Turn on the power to boot.

19

For Ubuntu

When it start booting, press the Esc key when it boot. Confirm the Grub list first.
There should has an option 2.6.30-vortex86mx, and then to boot.

For Debian

Please press the Esc key to confirm Grub list and press E key to confirm and modify the storage’s codename.

Note: The Grub list parameters you can modify in the file /boot/grub/menu.lst.

Primary / Master = hda1
Primary / Slaver = hdb1
Secondary / Master = hdc1
Secondary / Slaver = hdd1

20

.

Additional information

for TV-in supported EBOX in Linux OS

The video capture function can be activated with additional driver under the Linux OS.
(Recommended OS: unbutu 9.04 with Kernel version: 2.6.28-11-generic)

Installation guide:

-BIOS setting:

On the menu bar, open the PCI PnP menu and select the Allocate IRQ to PCI VGA to set “Yes” as
indicated above.

-Install the TV-in video driver.

Please contact where you purchased from for video driver and 2.6.28-11-generic kernel package.
(TV-in video driver package contains rdc_drv.so & rdcv4l.ko)

To boot the system of Ubuntu9.04 and enter the console mode to install the Xorg driver on system.

# sudo su
# cp rdc_drv.so /usr/lib/xorg/modules/drivers/
# /etc/init.d/gdm stop
# X -configure
# cp /root/xorg.conf.new /etc/X11/xorg.conf
# /etc/init.d/gdm start

Check if the X window could be turn on and display normally. Then turn on the terminal to add the useful
mirror server for some application installation support as xawtv and tvtime.

# echo "deb http://old-releases.ubuntu.com/ubuntu/ jaunty main universe multiverse" >>

/etc/apt/source.list

21

Remember to check the update condition after completed the server adding.

# apt-get update

-install the applications for video playing

# apt-get install xawtv
# apt-get install tvtime

Note: EBOX TV-in series are supported by most of video applications with video capture function.

The instruction is based on the popular two video applications xawtv and tvtime for reference.

Follow the step to install the module and execute the application.

# cp rdcv4l.ko /
# modprobe videodev
# insmod /rdcv4l.ko format=2
# xawtv
or
# tvtime

Note: You will have to install the above four sentences every time you activate the video capture
application.

For the tvtime, PAL and NTSC modes are both supported. When using capture device such as
surveillance cam or web-cam, we suggested customers to choose the NTSC signal input mode with
better performance than PAL input mode.

As for xawtv, there is only one xawtv customized resolution input mode, no other signal input mode for
optional.

22

Chapter

4

23

Technical Specification

Model Type

3310MX-TS4C 3310MX-TD4C 3310MX-S4C 3310MX-D4C

(TV-IN) (VGA)

Processor Vortex86MX+ (933MHz)

Memory Onboard 1GB DDR2

VGA Integrated Graphics Chip / D-Sub 15-pin

TV-IN RCA Jack N/A

Ethernet 10/100 Mbps LAN Built-in PXE diskless boot function (RJ-45 connector)

USB 6 ports (4 at the front; 1 at the back & 1 Internal )
Audio N/A
GPIO N/A

MIO

SD Slot

1x N/A 1x N/A

SATA

N/A 1x N/A 1x

PS2 N/A 1x

Serial RS-232

4x

Power DC +8V ~ +15V

Dimensions 115 x 115 x 35 mm

Weight 500g

Operation Temp.

5 ~ 50 ℃

Note:

1. EBOX-3310MX-D4C series have full COM ports x 4, COM1, COM3, and COM4 in standard 9pin RS­232 COM ports.

2. COM5 is from USB to COM Port 9pin, additional driver needs.

3. 2.5” SATA HDD/ DOM support (Optional).

EBOX-3310MX-D4C series Models Listing:

EBOX-3310MX-TS4C: TV-In Version with 6 x USB ports, 4 x RS-232 ports, SD Card support Only and Auto Power On Support.
EBOX-3310MX-TD4C: TV-In Version with 6 x USB ports, 4 x RS-232 ports, support SATA device Only and Auto Power On Support.
EBOX-3310MX-S4C: VGA Version with 6 x USB ports, 4 x RS-232 ports, SD Card support Only and Auto Power On Support.
EBOX-3310MX-D4C: VGA Version with 6 x USB ports, 4 x RS-232 ports, support SATA device Only and Auto Power On Support..

24

Chapter

5

25

Onboard Connectors Summary

Summary Table for CPU Board

Nbr Des

cription

Type of Connections

Pin

nbrs

.

J1 SODIMM-SOC-200P-1.8V SODIMM socket 200 Pin 200-pin
J3 SATA SATA socket 7-pin
J5 USB5 (Front) USB Connector 6-pin
J6 USB6 (Front) USB Connector 6-pin
J7 USB1 (Back) USB Connector 6-pin
J8 USB3 (Inside) USB Connector 6-pin

J9 Ethernet LAN RJ-45 8-pin
J10 VGA D-Sub Connector 15-pin
J12 PS/2 connector Mini Din connector 6-pin
J13 TV-IN connector RCA Jack 1-Pin
J14 COM1 Port Box Header 5x2 2.0mm 10-pin
J16 DC 15V Input DC-JACK 1-pin
J17 Power Switch Power Switch 4-pin
J18 USB4 (Front) USB Connector 6-pin
J19 USB5 (Front) USB Connector 6-pin
J22 COM4 Port Box Header 5x2 2.0mm 10-pin
J23 COM5 Port Box Header 5x2 2.0mm 10-pin
J25 COM3 Port Box Header 5x2 2.0mm 10-pin





 Front Connectors Outline

USB Serial Ports Power & HDD LED

SD Slot

(In this series only EBOX-3310MX-S4C/ TS4C support SD card)

26





 Rear Connectors Outline

Power Switch Serial Ports

RCA Jack for TV-IN (Optional)

*TV-IN function Only Available on EBOX-3310MX-TS4C / TD4C.

.

DC Power Jack PS/2 KB/Mouse VGA RJ-45 LAN USB

27

Pin Assignments

J12: PS/2 Keyboard or Mouse – 6-pin Mini-Din Connector

J17: Power SW – Push Button Switch

J16: DC-IN (15V) – 2-pin Jack

J7: USB (90o)– 4-pin USB Type 1 Connector (Vertical Type)

Pin #

Signal Name

1 KBCLK
2 PMCLK
3 GND
4 KBDAT
5 PMDAT
6 SB5V

Pin # Status

| ON

O OFF

Pin #

Signal Name

1 +15V Input

2 GND

Pin # Signal Name

1 VCC
2 USB0­3 USB0+
4 GND
5 GGND

6 GGND

28

J10: VGA – 15-pin D-Sub Connector

Pin # Signal Name Pin # Signal Name Pin #

Signal Name

1 MR 6 GND 11 NC
2 MG 7 GND 12 VCC
3 MB 8 GND 13 HYSYNC
4 NC 9 NC 14 VSYNC
5 GND 10 GND 15 VCC

J5, J6, J18, J19: USB (USB2): For connection to external USB device –4-pin USB Type 1 Connector (H)

Pin #

Signal

Name

1 VCC
2 USB2­3 USB2+
4 GND
5 NC
6 NC

LEDS: POWER ON / OFF & HDD R/W

LED Color State

Green Power On
Green HDD On

Green Flashes HDD R/W

J14, J22, J23, J25: COM - 9-pin D-Sub Connector

Pin #

Signal

Name

Pin #

Signal

Name

1 DCD1 2 RXD1
3 TXD1 4 DTR1
5 GND 6 DSR1
7 RTS1 8 CTS1
9 RI1 -- --

J9: LAN: RJ-45 Connector

Pin # Signal Name Pin # Signal Name

1 FTXD+ 2 FTXD­3 FRXIN+ 4 NC
5 NC 6 FRXIN­7 NC 8 NC

29

Chapter

6

30

Taking Care of your EBOX

This section gives you some guidelines on using EBOX-3310MX-D4C series – Safe using, Storing
and Handling.

Storing

Do not place EBOX-3310MX-D4C series in a location that is subject to:

 Heating sources, such as stove, oven, heater, radiator or air duct

 Direct contact from sunlight

 Rain or moisture area

 Excessive dust accumulation area

 High humidity place

 Constant or occasional mechanical movement, vibration or shock

 Strong magnets or magnetic fields or magnetically unshielded speakers

 Ambient temperature of more than 95oF (35oC) or less than 32oF (0oC)

Do not place other electronic device or electrical equipment near EBOX-3310MX-

D4C series. The electromagnetic field of the EBOX-3310MX-D4C series may

cause interference subjecting to malfunction.

Provide adequate air ventilation (circulation) to prevent internal buildup of heat. Do

not place EBOX-3310MX-D4C series near the wall, behind the curtains or draperies,

in between two books that block its ventilation slots. Leave a space of at least 8

inches (20cm) behind the sides and back panel of the EBOX-3310MX-D4C series.

Change of environmental temperature: Problems may occur when there is a

sudden change of environmental temperature, or if the EBOX-3310MX-D4C series

is brought directly from a cold location to a warm one, moisture may condense

inside EBOX-3310MX-D4C series. Turn off the device, and contact your nearest

dealer.

Check the surrounding appliance(s) before using EBOX-3310MX-D4C series.

Since the EBOX-3310MX-D4C series uses high-frequency radio signal and may

interface with radio or TV reception causing interference or poor signal display.

When this happens, relocate the EBOX-3310MX-D4C series by a suitable distance

away from the set.

Do not drop the EBOX-3310MX-D4C series from the working table nor place heavy

objects on top of it.

31

Using Cables for Connection

To avoid problem, use only the specified interface cables in your accessory bag. The supplier will
not be responsible for the connection arising from the other unspecified peripheral equipment.

Do not use cut or damaged cables for connection.

Cleaning Your VESA PC

Clean the VESA PC with a soft, dry cloth or a soft cloth lightly moistened with a mild detergent

solution.

Do not use any type of abrasive pad, scouring powder, or solvent such as alcohol or benzene, as

these may damage the finish of EBOX-3310MX-D4C series.

When a solid object falls or a liquid spills onto the EBOX-3310MX-D4C series, turn off the EBOX-

3310MX-D4C series immediately and unplug the LAN and power cables. Contact a qualified
person or your dealer to check the EBOX-3310MX-D4C series before you use it again.

Always disconnect the power cord from the power source before cleaning the EBOX-3310MX-

D4C series.

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Troubleshooting

This section describes the techniques of resolving some basic problems that you encounter when
using EBOX-3310MX-D4C series. For more troubleshooting guidelines, please contact your nearest
dealer for technical support.

Troubleshooting Your VESA PC

A. VESA PC does not start

Make sure the EBOX-3310MX-D4C series is properly secured and plugged into a power source

before it is turned on. Make sure the power indicator shows the power is on. See section 2 for
more information about “EBOX-3310MX-D4C series Overview”.

When the EBOX-3310MX-D4C series is plugged into a power strip or the UPS (Uninterruptible

Power Supply), make sure the power strip or UPS is turned on and working normally.

Check if your VGA or LCD monitor is properly plugged into a power source and turned on. Make

sure the brightness and contrast controls are adjusted correctly. See the manual that came with
your display (monitor) for details.

Check if your power control button does not function, by removing the AC adaptor. Wait for one

minute, and then reattach all power connection before pressing the power button.

Condensation may cause the EBOX-3310MX-D4C series to malfunction for a while. If this

happens, do not use the EBOX-3310MX-D4C series for at least one hour.

When you have checked all the above guidelines and the EBOX-3310MX-D4C series does not

work. Remove the power adaptor from the EBOX-3310MX-D4C series, unplug the power cord,
and plug it in again. Then turn on the power.

B. BIOS Error Message –

BIOS error message appears when my VESA PC starts

If the BIOS error message appears, press any key to resume or, hit <DEL> to enter BIOS setup main
menu, follow these steps:

1. Press <DEL>, and the BIOS Setup main menu appears, check if HDD is detected. If it is not
detected, use Direction keys <↑↓> to choose “AUTO” and then go back to the main menu by
pressing <ESC>. Move your cursor down with Direction keys <↓>, and choose “Save
Settings and Exit”, a message dialog appears as seen below, hit <Enter>.

“Save current settings and exit (Y/N)? Y”.

2. Go to “Exit” menu using the Direction keys <↑↓> and choose the option “Load Optimal
Defaults”, then press <Enter>. A message dialog appears as seen below, hit “Y” key and
presses <Enter> to save and recover to the factory setting.

“Load Optimal Defaults (Y/N)? Y”.

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(BIOS Setup menu “Exit”)

C. “Operating System Not Found” –

A message indicating that “Operating system not found” appear when
my VESA PC starts (Windows won’t start)

Enter your BIOS setup main menu by pressing <DEL> key, be sure that the C: drive is enable.
If Windows still does not start, follow these steps to initialize the BIOS:

1. Turn off the EBOX-3310MX-D4C series.

2. Remove any peripheral devices connected to the EBOX-3310MX-D4C series.

3. Restart the EBOX-3310MX-D4C series.

4. Press <DEL> to enter BIOS Setup main menu window.

5. Follow the steps as written in B. BIOS error message.

If you have just connected EBOX-3310MX-D4C series to a CD/DVD or USB Drivers, remove

these peripherals. And restart to confirm that the Windows operating system starts properly. If
EBOX-3310MX-D4C series continues to display the message ”Operating system not found,”
and Windows does not start, please contact your nearest dealer for servicing.

34

Chapter

7

35

Terms and Conditions

Warranty

The warranty terms for EBOX-3310MX-D4C series are twelve (12) months from the beginning on the
date of invoice. During the warranty period, DMP Electronics will repair replace the product covered
under this limited warranty.

Service and Support

DMP Electronics Inc. provides the technical support for hardware problems with your system
throughout the warranty period. The technical support service is limited to configuration and operation
of EBOX-3310MX-D4C series sold by DMP Electronics Inc. The technical support service does not
offer software tutoring or training.

Return Merchandise Authorization（（（（RMA））））policy

If the DMP staff or dealer determines that a part is defective. Purchaser must call our technical support
service to obtain an RMA number before attempting to return any part. Please contact your nearest
dealer to obtain an RMA number.

Purchaser must follow procedures as below：

1. Complete the DMP Electronics Inc. standard RMA Form and fax back to the RMA Department.

2. The RMA Number must be used within 7 DAYS.

3. The RMA Number must be shown clearly on your shipping label.

4. DMP Electronics Inc. must receive all Returns before a replacement will be sent.

5. The repair cost is depends on the parts, the damage reasons, and whether under warranty

period…etc. The Seller will charge the Purchaser in a reasonable price.

6. A copy of the invoice for the RMA product(s) will also be shipped to Purchaser.

7. The freight of return to DMP Electronics Inc. is charges to Purchaser account and accompanied by

an RMA number. Any Returns with freight collect will be refused and returned to you. After
Repairing, the cost of freight will be paid by Seller.

8. DMP Electronics Inc. must receive all returned goods within the warranty period.

Shipping Policy

The Purchaser must pre-pay shipping for any defective system or parts returned under the warranty.
DMP Electronics Inc. shall not be liable for risk of loss or damage during shipment of your returned
system or parts if you fail to insure the shipment.

All products must be shipped back to DMP Electronics Inc. in original or equivalent packaging. DMP
Electronics Inc. will ship the repaired or replacement product(s) to the Purchaser by freight prepaid.
Purchaser assumes the risk of loss. DMP Electronics Inc. shall not be responsible for failure of the
delivery service to make on-time delivery.