DMP Electronics eBox-3300, eBox-3300-H, eBox-3300-L2, eBox-3300-LS, eBox-3300-JSK User Manual

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eBox-3300 User’s Manual
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COPYRIGHT
No part of this manual may be reproduced, copied, translated or transmitted, in whole or in part, in any form or by any means without the prior written permission of the the manufacturer.
©Copyright 2008. Manual No.: IUMeBox3300-01 Ver.J1.0
SPECIAL NOTICE TO USERS
The manufacturer provides no warranty with regard to this manual, the software, or other information contained herein and hereby expressly disclaims any implied warranties of merchantability or fitness for any particular purpose with regard to this manual, the software, or such other information. In no event shall the manufacturer be liable for any incidental, consequential, or special damages, whether based on tort, contract, or otherwise, arising out of or in connection with this manual, the software, or other information contained herein or the use thereof.
The manufacturer reserves the right to make any modification to this manual or the information contained herein at any time without notice. The software described herein is governed by the terms of a separated user license agreement or label sticker.
This product contains software owned by the manufacturer and licensed by third
parties. Use of such software is subject to the terms and conditions of license agreements enclosed with this product. Software specifications are subject to change without notice and may not necessarily be identical to current retail versions.
Updates and additions to software may require an additional charge. Subscription to online service providers may require a fee and credit card information. Financial services may require prior arrangements with participating financial institution.
st
1
Issued Date: Nov. 10, 2008
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TRADEMARKS ACKNOWLEDGMENT
The eBox-3300 is the registered trademarks of the manufacturer.
Microsoft®, Windows® and AMI are registered trademarks of Microsoft Corporation and American Megatrends Inc. in the United States and/or other countries respectively.
Other brand names, product names or trade names appearing in this document are the properties and registered trademarks of their respective owners. All names mentioned herewith are served for identification purpose only.
OWNERS RECORD
The serial number of this product is located at the rear panel of your eBox-3300 series. Refer to the model and serial number when you contact your nearest dealer offices for services. The Model No. of this product is also indicated on the product label of your gift box as: eBox-3300, eBox-3300-H, eBox-3300-M, eBox-3300-L2, eBox-3300­LS, and eBox-3300-JSK.
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SAFETY INFORMATION
WARNING
Do not expose eBox-3300 to rain or moisture, in order to prevent shock
and fire hazard.
Never install eBox-3300 in wet locations.
Do not open the cabinet to avoid electrical shock. Refer to your nearest
dealer for qualified personnel servicing.
Never touch un-insulated terminals or wire unless your power adaptor and
display monitor are disconnected.
Locate eBox-3300 as close as possible to the socket outline for easy
access and to avoid force caused by entangling of your arms with surrounding cables from the eBox-3300.
When using eBox-3300, avoid using or installing the modem to the serial
port during a storm or a lightning.
Do not use the modem or a telephone to report a gas leak in the vicinity of
the leak.
USB connectors are not supplied with Limited Power Sources.
DO NOT ATTEMPT TO OPEN OR TO DISASSEMBLE THE CHASSIS
(ENCASING) OF THIS PRODUCT. PLEASE CONTACT YOUR
NEAREST DEALER FOR SERVICING FROM QUALIFIED TECHNICIAN
.
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REGULATORY
FCC CLASS A NOTE
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference in which case the user will be required to correct the interference at his own expense. Testing was done with shielded cables. Therefore, in order to comply with the FCC regulations, you must use shielded cables with your installation.
WARNING
This product complies with EN55022 class A. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.
Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set out in the interference - causing equipment standard entitled “Digital Apparatus”, ICES-003 of the Department of Communications.
MANUFACTURERS DECLARATION OF CONFORMITY
This equipment has been tested and found to comply with the requirements of European Community Council Directives 89/336/EEC and 73/23/EEC relating to electromagnetic compatibility and product safety respectively.
ATTENTION
This product has been designed and certified to comply with certain regulatory requirements pertaining to Information Technology Equipment. This product has not been designed for use as a medical device. Without limitation of the foregoing, this product is not intended and has not been certified for use in a hospital or clinical environment to diagnose, treat, or monitor patients under medical supervision, and is not intended and has not been certified to make physical or electrical contact with patients, nor to transfer energy to or from patients and/or to detect such energy transfer to or from patients.
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PURCHASE AGREEMENT
PURPOSE:
In accordance to the general commercial conduct of Trust and Fair Trade, herewith below is the agreement for the protection for both parties, the manufacturer and Users in pursuant of trading.
PRODUCT DESCRIPTION:
With this product, herewith also known as eBox-3300, which is a simplified & an economical design of an embedded eBox-3300 for Special Purpose Personal Computing. The basic specification of this product comprises of the x86 technology design, and with onboard 256MB System memory, VGA display, USB, PS/2 Keyboard, Mouse, LAN, and Audio Interfaces.
DISTRIBUTION CONVENTION:
1. This Product includes a gift box, an inner case, a PC, a Power adaptor, (and IDE cable will be included only for eBox-3300-H package). Upon receiving this product, kindly please refer to the User’ Manual to check for the contents and appearance of this product; contact immediately your nearest dealer office for any defective or missing parts. The supplier will not be responsible for any reported discrepancy thereafter the expiration period of 3-days from the date of purchase.
2. In consideration of transportation and the cost of storage, the supplier provides to the distributors a warranty of 12-months. This warranty covers the failure caused by hardware breakdown (excluding hard drives), but does not cover the act of misuse and mishandling.
3. The supplier will not accept unknown post, therefore if you wish to repair or to return your goods – kindly please contact your nearest dealer to make your declaration, and at the same time, apply for a RMA number (RMA stands for Return Merchandise Authorization – please see the RMA form and fill-up for authorization).
4. The freight for return goods for repair will follow the International customary practice and convention: Both parties is to pay for freight of one shipment each. The shipper is required to prepay the freight from the place of origin (This means that the returnee (user) covers the freight for return goods, while the Supplier covers the freight for goods after the repair).
5. Obsolete warranty is referred to as: (1) Expiration of warranty or (2) Damage due to misuse within warranty. The Supplier will be taken into consideration of the circumstances, to provide repair service with charges expense for obsolete warranty. This expense includes the cost of material and the cost of labor.
NOTE:
If there is other particular issue not listed in the above conditions, both parties agreed to follow the General Law of Commerce with fair and reasonable discussion in handling and resolving the argument.
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Table of Contents
CHAPTERS HEADING PAGE NO. 0
UNPACKING YOUR EBOX ................................................................. 1
` ` 1 2 3 ` 4 ` ` ` `
`
` 5
PACKING LIST .............................................................................1
CHECK BEFORE USE ................................................................... 1
PREFACE ....................................................................................... 2
eBOX-3300 OVERVIEW ................................................................... 3
EMBEDDED CPU BOARD ................................................................ 4
SYSTEM SPECIFICATION .............................................................. 4
PERIPHERALS ................................................................................. 5
CONNECTING TH E POWER ADAPTOR ............................................ 5
CONNECTING TH E MONITOR ......................................................... 5
CONNECTING TH E USB ............................................................... 6
CONNECTING USB, SPEAKER/EARPHONE & WEB ........................ 6
CONNECTING THE KEYBOARD AND MOUSE ................................... 7
CONNECTING SERIAL PORT .......................................................... 7
BIOS.............................................................................................8
` 6 7 ` ` ` 8 ` ` ` ` A
RECONFIGURING eBox-3300 ...................................................... 8
TECHNICAL SPECIFICATION ............................................................. 9
TAKING CARE YOUR VESA PC ..................................................... 10
STORING................................................................................... 10
USING CABLES FOR CONNECTION............................................... 11
CLEANING YOUR VESA PC ....................................................... 11
TROUBLESHOOTING....................................................................... 12
TROUBLESHOOTING YOUR EBOX ................................................ 12
VESA PC DOES NOT START....................................................... 12
BIOS ERROR MESSAGE............................................................. 12
“OPERATING SYSTEM NOT FOUND”............................................ 13
PPENDIX : ONBOARD CONNECTORS SUMMARY................................... 14
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` SUMMARY TABLE FOR CPU BOARD............................................ 14
` `
`
W 1 2 3 4
FRONT CONNECTORS OUTLINE FOR eBOX-3300......................... 14
REAR CONNECTORS OUTLINE FOR eBOX-3300.......................... 15
PIN ASSIGNMENTS..................................................................... 16
ARRANTY : TERMS AND CONDITION................................................... 18
WARRANTY .............................................................................. 18
SERVICE AND SUPPORT ............................................................. 18
RETURN MERCHANDISE AUTHORIZATION (RMA) POLICY ............. 18
SHIPPING POLICY ...................................................................... 18
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0
UNPACKING YOUR EMBEDBOX
Congratulation! You have just acquired eBox-3300, the world’s smallest and
compact PC (See Figure 1), please check the following items:
PACKING LIST FOR eBOX-3300 SERIES
Item Description Q’ty
c d
* Note: The accessories are subject to change without immediate notice.
eBox-3300 VESA PC Max. 10-watts External Pow e r Ada p t or , Vin: 100~ 240VAC 50/60Hz,
0.45A / Vout: +5.0~5.25VDC @ 2A max, with KYCON KPPX-3P end.
CHECK BEFORE USE
c eBox-3300
d AC Power Adaptor
1 1
eBox-3300
1
Figure 1
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PREFACE
eBox-3300: VESA PC
1
The eBox-3300 is a revolutionary device which is especially designed for limited physical space and temperature concerns. No matter you are in a jammed office, a crowded place, or public transportation, it can be easily integrated with a VESA LCD to bring you eBox-3300 access at any time.
It can attach to any VESA mounting fixture, allowing it to be securely mounted onto desks, walls, or buildings, and thereby optimizes your work area. It can also attach directly to any size LCD for a mobile system for the use at trade shows, presentations, promotions, etc. Unlike traditional portable laptop design, the eBox-3300 can be used with a large size LCD. Furthermore, with FANLESS design, eBox-3300 is ideal to be used in the environment where temperature demand is critical.
So, if you are looking for a device that is able to provide you with more mobility & space but at the same time uses less power consumption, then eBox-3300 will be surely meet your need.
The VESA® FDMI™ Standard defines mounting interfaces, hole patterns and associated cable/power supply locations for LCD monitors, plasma displays and other flat panel devices. eBox-3300 is designed to fit this standard to make monitor attachment quick and easy.
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eBox-3300 Overview
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Power LED
The power LED lights up when system is turn on.
HDD LED
The HDD LED flashes when the system is working. Never turn off the power when HDD LED is still flashing.
CF and Micro SD Slot
The system is bootable from Compact Flash Card and Micro SD (T-flash).
Audio Line Out
Output to speaker
Audio Mic In
For Microphone Input
USB port
For connection to devices with USB interface (HDD, CD/DVD-ROM, Memory Stick, etc.)
Front Panel
Back Panel
` Power switch ` DC Power Jack (3-pin) ` PS/2 Keyboard or Mouse (6-pin) `VGA `RS-232 (optional for eBox-3300-JSK ` RJ-45 LAN Jack
` USB Port ` Wireless Antenna connector
(optional)
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About Embedded CPU Board
SYSTEM SPECIFICATION
3
CPU
Vortex86DX SoC (System on Chip)
Main Memory
256MB DDR2
BIOS
AMI BIOS
VGA
XGI Z9S with 32MB DDR2
Resolution up to 1,280x1,024 High Colors
Audio
Mic In, Line Out
Keyboard and Mouse
PS/2 Keyboard and Mouse
On-Board IDE
Enhanced IDE interface, 44-pin box
header x 1
Peripheral
1. USB V2.0 (host) x 3
2. Audio (Mic In, Line Out)
3. Type I/II CF Slot and Micro-SD
4. Serial ports x 2 (available for eBox-
3300-JSK)
5. Mini PCI socket x1 (available for eBox-
3300-M and 3300-JSK)
nd
RJ-45 LAN (only available on
6. 2
eBox-3300-L2)
Dimension & Weight
eBox-3300
115 x 115 x 35 mm / 505g
Operating System
Suitable for:
Windows XP
Windows XP Embedded
Windows Embedded CE
Linux
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PERIPHERALS
CONNECTING THE POWER ADAPTOR
4
CONNECTING THE MONITOR
Power Adaptor
To use eBox-3300 immediately, please attach the supplied AC adapter as a power source. See the left diagram for visual connection.
Connect the DC power jack of the power adaptor to the DC Input jack of eBox­3300; this connecor is a KYCON KPPX-3P.
Turning ON eBox-3300
Switch on power as indicated on the figure on your left-side, the system will start automatically.
VGA Connection
Depending on your choice of viewing, select a conventional CRT or the LCD VGA monitor.
Make your connection by following the reference diagram from the VGA cable of your cable to the 15-pin D-Sub VGA port of eBox-3300.
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PERIPHERALS
ONNECTING THE USB AND SPEAKER/EARPHONE
C
eBox-3300 provides USB port (Two in front & one at the back).
Front cabinet
(Inside CF slot)
CONNECTING THE LAN
USB Ports
The USB ports is available for connection to USB devices such as CD-ROM
Microphone/Earphone
The eBox-3300 supports for Microphone Input and Speaker Output
Micro-SD and CF slot
For connection to Device with Compact Flash Card and Micro-SD (T-flash).
Secondary ID E Master/Slave
Adjust for Compact Flash device to be Secondary IDE Master or Slave
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Connecting to LAN
There is an available RJ-45 LAN jack for connection to the hub of your intranet; and via your server for internet service (see diagram for RJ-45 LAN jack).
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CONNECTING THE KEYBOARD AND MOUSE
PS/2 Keyboard or Mouse (6-pin)
The PS/2 Port is available for connecting Keyboard/Mouse (shared)
C
ONNECTING SERIAL PORT
Serial Ports
The serial port is usually connected to a serial device like modem (option for eBox­3300-JSK
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BIOS
RECONFIGURING eBox-3300
1. Take note that AMI BIOS is used in the eBox-3300. To reconfigure the eBox­3300, depress or hit the <Del> key to enter your BIOS setup main menu.
2. Select from the menu, the desired setup for change.
3. Press <Esc> to go back to main menu.
4. Move “Exit” TAB and select “Save Settings and Exit”, press “Y” to save the
changes that you just made. eBox-3300 will restart accordingly to your new setup.
5
eBox-3300
8
(AMI BIOS Setup menu)
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TECHNICAL SPECIFICATION
Features
CPU Vortex86DX SoC
BIOS AMI BIOS
System Memory Onboard 256MB DDR2
Expansion 1x Mini-PCI connector *
I/O
MIO 1 x EIDE (44-pin)
1 x Type I/II Compact Flash slot 1 x Micro SD slot 1 x RJ-45 Ethernet Connector
nd
1 x 2 2 x RS-232***, 1 x PS/2 for K/B or Mouse
USB 3 x USB 2.0 Ports (two in front)
RJ-45 Ethernet **
Audio
Integrated Audio Mic In x 1, Line Out x 1
Display
VGA
Resolution Up to 1280x1024
XGI Z9S with 32MB DDR2 External 15-pin D-type female VGA connector
Ethernet
Description
6
Remote Boot ROM Integrated 10/100Mbps LAN
Built-in PXE diskless boot function ** Chipset (2 Ethernet
nd
) Realtek RTL8100B 10/100 Base-T
Mechanical &Environment
Power Requirement +5V @ 2A
Operating Temperature 5 ~ 50o C
Operating Humidity 0% - 90% relative humidity, non-condensing
Size (W x H x D)
Weight 505g
Certification CE, FCC
Note:
* Mini-PCI Connector is available for eBox-3300-M and eBox-3300-JSK
nd
RJ-45 Ethernet *** is only available on eBox-3300-L2
** 2
*** RS-232 is available for eBox-3300-JSK and eBox-3300-L2
115 x 115 x 35 mm
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TAKING CARE EBOX-3300
This section gives you guidelines on using eBox-3300 – Safe using, Storing and Handling.
STORING
Do not place eBox-3300 in a location that is subject to:
Heating sources, such as stove, oven, heater, radiator or air duct Direct contact from sunlight Rain or moisture area Excessive dust accumulation area High humidity place Constant or occasional mechanical movement, vibration or shock Strong magnets or magnetic fields or magnetically unshielded speakers Ambient temperature of more than 95oF (35oC) or less than 32oF (0oC)
Do not place other electronic device or electrical equipment near eBox-
3300. The electromagnetic field of the eBox-3300 may cause interference subjecting to malfunction.
7
Provide adequate air ventilation (circulation) to prevent internal buildup of
heat. Do not place eBox-3300 near the wall, behind the curtains or draperies, in between two books that block its ventilation slots. Leave a space of at least 8 inches (20cm) behind the sides and back panel of the eBox-3300.
Change of environmental temperature: Problems may occur when there is
a sudden change of environmental temperature, or if the eBox-3300 is brought directly from a cold location to a warm one, moisture may condense inside eBox-3300. Turn off eBox-3300, and contact your nearest dealer.
Checking the surrounding appliance(s) before using eBox-3300. Since the
eBox-3300 uses high-frequency radio signal and may interface with radio or TV reception causing interference or poor signal display. When this happens, relocate the eBox-3300 by a suitable distance away from the set.
Do not drop the eBox-3300 from the working table nor place heavy
objects on top of the eBox-3300.
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USING CABLES FOR CONNECTION
To avoid problem, use only the specified interface cables in your
accessory bag. The supplier will not be responsible for the connection arising from the other unspecified peripheral equipment.
Do not use cut or damaged cables for connection.
CLEANING YOUR VESA PC
Clean the eBox-3300 with a soft, dry cloth or a soft cloth lightly moistened with a
mild detergent solution.
Do not use any type of abrasive pad, scouring powder, or solvent such as alcohol or
benzene, as these may damage the finish of eBox-3300.
When a solid object falls or a liquid spills onto the eBox-3300, turn off the eBox-
3300 immediately and unplug the LAN and power cables. Contact a qualified person or your dealer to check the eBox-3300 before you use it again.
Always disconnect the power cord from the power source before cleaning the eBox-
3300.
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TROUBLESHOOTING
This section describes the techniques of resolving some basic problems that you encounter when using eBox-3300. For more troubleshooting guidelines, please contact your nearest dealer for technical support.
TROUBLESHOOTING YOUR VESA PC
A. VESA PC does not start
Make sure the eBox-3300 is properly secured and plugged into a power source
before it is turned on. Make sure the power indicator shows the power is on. See section 2 for more information about “eBox-3300 Overview”.
When the eBox-3300 is plugged into a power strip or the UPS (Uninterruptible
Power Supply), make sure the power strip or UPS is turned on and working normally.
Check if your VGA or LCD monitor is properly plugged into a power source and
turned on. Make sure the brightness and contrast controls are adjusted correctly. See the manual that came with your display (monitor) for details.
Check if your power control button does not function, by removing the AC adaptor.
Wait for one minute, and then reattach all power connection before pressing the power button.
Condensation may cause the eBox-3300 to malfunction for a while. If this happens,
do not use the eBox-3300 for at least one hour.
When you have checked all the above guidelines and the eBox-3300 does not work.
Remove the power adaptor from the eBox-3300, unplug the power cord, and plug it in again. Then turn on the power.
B. BIOS Error Message –
BIOS error message appear when my VESA PC starts
If the BIOS error message appears, press any key to resume or, hit <DEL> to enter BIOS setup main menu, follow these steps:
1. Press <DEL>, and the BIOS Setup main menu appears, check if HDD is detected at “Pri Master”. If it is not detected, use Direction keys <↑↓> to choose “AUTO” and then go back to the main menu by pressing <ESC>. Move your cursor down with Direction keys <>, and choose “Save Settings and Exit”, a message dialog appears as seen below, hit <Enter>.
“Save current settings and exit (Y/N)? Y”
2. Go to “Exit” menu using the Direction keys <↑↓> and choose the option “Load Optimal Defaults”, then press <Enter>. A message dialog appears as seen below, hit “Y” key and press <Enter> to save and recover to the factory setting.
“Load Optimal Defaults (Y/N)? Y”
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(BIOS Setup menu “Exit”)
C. “Operating System Not Found” –
A message indicating that “Operating system not found” appear when my VESA PC starts (Windows won’t start)
Enter your BIOS setup main menu by pressing <DEL> key, be sure that your C:
drive is enable.
If Windows still does not start, follow these steps to initialize the BIOS:
1. Turn off the eBox-3300.
2. Remove any peripheral devices connected to the eBox-3300.
3. Restart the eBox-3300..
4. Press <DEL> to enter BIOS Setup main menu window.
5. Follow the steps as written in item B. BIOS error message.
For eBox-3300 : If you have just connect eBox-3300 to a CD/DVD or USB Drivers,
remove these peripherals.. And restart eBox-3300 to confirm that the Windows operating system starts properly. If eBox-3300 continues to display the message ”Operating system not found,” and Windows does not start, please contact your nearest dealer for servicing.
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APPENDIX
ONBOARD CONNECTORS SUMMARY
SUMMARY TABLE FOR CPU BOARD
Nbr Description Type of Connections Pin nbrs.
J1 IDE connector Box Header 22x2 2.0mm 44-pin
J3 USB (Back) USB Connector 8-pin
J4 USB (Front) USB Connector 8-pin
J5 USB (Front) USB Connector 8-pin
J6 JTAG connector Wafer 1.25mm 6-pin
J8 PS/2 keyboard or Mouse Mini DIN Connector 6-pin
J9 COM1 Port Box Header 5x2 2.0mm 10-pin
J11 COM2 Port Box Header 5x2 2.0mm 10-pin
J12 DC 5V Input Mini-Din Connector 3-pin
J14: Mini PCI Mini PCI socket 124-pin
J15 VGA Connector D-Sub Connector 15-pin
J18 Secondary IDE Master Dip Switch 2-pin
J19 Line-Out Audio Jack 2-pin
J20 Microphone Audio Jack 2-pin
JP1 JTAG enable Jumper 2-pin
LAN Ethernet LAN RJ-45 8-pin
` FRONT CONNECTORS OUTLINE FOR eBOX-3300
CF, Micro SD Slot USB Min In, Line Out PWR, ACT LED
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`
REAR CONNECTORS OUTLINE FOR eBOX-3300
DC Power Jack PS/2 KB/Mouse VGA RJ-45 LAN USB
Power Switch Serial Ports (Optional) Wireless ANT (Optional)
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`
PIN ASSIGNMENTS
J8:PS/2 Keyboard or Mouse – 6-pin Mini-Din Connector
Pin # Signal Name
1 KBCLK 2 PMCLK 3 GND 4 KBDAT 5 PMDAT 6 SB5V
Power SW – Push Button Switch
Pin # Status
| ON
O OFF
J12: DC-IN (5V) – 3-pin Mini-Din Lock Pin Socket
Pin #
1 VCC
2 GND
3 NC
Signal Name
J3: USB (90
o
)– 4-pin USB Type 1 Connector
(Vertical Type)
Pin # Signal Name
1 VCC 2 USB0­3 USB0+ 4 GND 5 GGND 6 GGND
LAN: RJ-45 Connector
Pin # Signal Name Pin # Signal Name
1 FTXD+ 2 FTXD-
3 FRXIN+ 4 NC
5 NC 6 FRXIN-
7 NC 8 NC
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`
PIN ASSIGNMENTS
J15: VGA – 15-pin D-Sub Connector
Pin # Signal Name Pin # Signal Name Pin # Signal Name
1 MR 6 GND 11 NC 2 MG 7 GND 12 VCC 3 MB 8 GND 13 HYSYNC 4 NC 9 NC 14 VSYNC 5 GND 10 GND 15 VCC
J4,J5:USB (USB2): For connection to external USB device –4-pin USB Type 1 Connector (H)
Pin #
1 VCC 2 USB2­3 USB2+ 4 GND 5 NC 6 NC
Signal
Name
LEDS: POWER ON/OF F & HD D R/W
LED Color State
Green Power On Green HDD On
Green Flashes HDD R/W
J9,J11: COM - 9-pin D-Sub Connector
Pin #
1 DCD1 2 RXD1 3 TXD1 4 DTR1 5 GND 6 DSR1 7 RTS1 8 CTS1 9 RI1 -- --
eBox-3300
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Signal
Name
Pin #
Signal
Name
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WARRANTY
TERMS AND CONDITIONS
1. Warranty
The warranty terms for eBox-3300 are twelve (12) months from the beginning on the date of invoice. During the warranty period, the manufacturer Will repair replace the product covered under this limited warranty.
2. Service and Support
The manufacturer provides the technical support for hardware problems with your system throughout the warranty period. The technical support service is limited to configuration and operation of eBox-3300 sold by the manufacturer. The technical support service does not offer software tutoring or training.
3. Return Merchandise AuthorizationRMApolicy
If the dealer determines that a part is defective. Purchaser must call our technical support service to obtain an RMA number before attempting to return any part. Please refer to your nearest dealer for
To obtain an RMA number, Purchaser must follow procedures as below
1. Complete the the manufacturer standard RMA Form and fax back to the RMA
Department.
2. The RMA Number must be used within 7 DAYS
3. The RMA Number must be shown clearly on your shipping label.
4. The manufacturer must receive all Returns before a replacement will be sent.
5. The repair cost is depends on the parts, the damage reasons, and whether under
warranty period…etc. The Seller will charge the Purchaser in a reasonable price.
6. A copy of the invoice for the RMA product(s) will also be shipped to Purchaser.
7. The freight of return to the manufacturer is charges to Purchaser account and
accompanied by an RMA number. Any Returns with freight collect will be refused and returned to you. After Repairing, the cost of freight will be paid by Seller.
8. The manufacturer must receive all returned goods within the warranty period.
4. Shipping Policy
The Purchaser must pre-pay shipping for any defective system or parts returned under the warranty. The manufacturer shall not be liable for risk of loss or damage during shipment of your returned system or parts if you fail to insure the shipment.
All products must be shipped back to the manufacturer in original or equivalent packaging. The manufacturer will ship the repaired or replacement product(s) to Purchaser by freight prepaid. Purchaser assumes the risk of loss. the manufacturer shall not be responsible for failure of the delivery service to make on-time delivery.
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MEMO
eBox-3300
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