DMP Electronics DIN PC-336 Series, D-3360-851221C2, D-3360-852C2, D-3362-C4, D-3360-222C2 User Manual

DIN PC-336x Series

User’s Guide

DMP Electronics Inc.

DIN PC-336x Series User Manual

Copyright

The information in this manual is subject to change without notice for continuous
improvement in the product. All rights are reserved. The manufacturer assumes no
responsibility for any inaccuracies that may contain in this document, and makes no
commitment to update or to keep current information contain in this manual.

No part of this manual may be reproduced, copied, translated or transmitted, in whole
or in part, in any form or by any means without the prior written permission of
DMP Electronics Inc.

Copyright 2019 DMP Electronics Inc.

Special Notice to Users

DMP Electronics Inc. provides no warranty with regard to this manual, the software, or
other information contained herein and hereby expressly disclaims any implied
warranties of merchantability or fitness for any particular purpose with regard to this
manual, the software, or such other information. In no event shall DMP Electronics be
liable for any incidental, consequential, or special damages, whether based on tort,
contract, or otherwise, arising out of or in connection with this manual, the software, or
other information contained herein or the use thereof.

DMP Electronics reserves the right to make any modification to this manual or the
information contained herein at any time without notice. The software described herein
is governed by the terms of a separated user license agreement or label sticker.

This product contains software owned by DM&P and licensed by third parties. Use of
such software is subject to the terms and conditions of license agreements enclosed
with this product. Software specifications are subject to change without notice and may
not necessarily be identical to current retail versions.

Updates and additions to software may require an additional charge. Subscription to
online service providers may require a fee and credit card information. Financial
services may require prior arrangements with participating financial institution.

DMP Electronics Inc.

DIN PC-336x Series User Manual

Trademarks Acknowledgment

is the registered trademarks of DMP Electronics Inc.
Other brand names, product names or trade names appearing in this document are the

properties and registered trademarks of their respective owners. All names mentioned

herewith are served for identification purpose only.

DMP Electronics Inc.

DIN PC-336x Series User Manual

DO NOT ATTEMPT TO OPEN OR TO DISASSEMBLE THE CHASSIS

(ENCASING) OF THIS PRODUCT. PLEASE CONTACT YOUR NEAREST

DEALER FOR SERVICING FROM QUALIFIED TECHNICIAN.

Safety Information

WARNING

 Do not expose the DIN PC to rain or moisture, in order to prevent shock and fire hazard.
 Never install the DIN PC in wet locations.
 Do not open the cabinet to avoid electrical shock. Refer to your nearest dealer for qualified

personnel servicing.

 Never touch un-insulated terminals or wire unless power of the DIN PC and display monitor

are disconnected.

 Locate the DIN PC as close as possible to the socket outline for easy access and to avoid

force caused by entangling of your arms with surrounding cables from the DIN PC.

 When using the DIN PC, avoid using or installing the modem to the serial port

during a storm or a lightning.

 Do not use the modem or a telephone to report a gas leak in the vicinity of the leak.
 USB connectors are supplied with Limited Power Sources.

DMP Electronics Inc.

DIN PC-336x Series User Manual

Regulatory

FCC Class A Note

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference in which case the user will be required to correct the
interference at his own expense. Testing was done with shielded cables. Therefore, in order to comply
with the FCC regulations, you must use shielded cables with your installation.

WARNING

This product complies with EN55022 class A. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures.

Changes or modifications to this unit not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.

This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.

This digital apparatus does not exceed the Class A limits for radio noise emissions from digital
apparatus as set out in the interference - causing equipment standard entitled “Digital Apparatus”,
ICES-003 of the Department of Communications.

Manufacturer’s Declaration of Conformity

This equipment has been tested and found to comply with the requirements of European Community
Council Directives 89/336/EEC and 73/23/EEC relating to electromagnetic compatibility and
product safety respectively.

Attention

This product has been designed and certified to comply with certain regulatory requirements pertaining
to Information Technology Equipment. This product has not been designed for use as a medical
device. Without limitation of the foregoing, it is not intended and has not been certified for use in a
hospital or clinical environment to diagnose, treat, or monitor patients under medical supervision, and is
not intended and has not been certified to make physical or electrical contact with patients, nor to
transfer energy to or from patients and/or to detect such energy transfer to or from patients.

DMP Electronics Inc.

DIN PC-336x Series User Manual

Purchase Agreement

Purpose:

In accordance to the general commercial conduct of Trust and Fair Trade, herewith below is the
agreement for the protection for both parties, DMP and Users in pursuant of trading.

Product Description:

With this product, herewith also known as DIN PC-336x Series, which is a simplified & an economical
design of an embedded device for Special Purpose Personal Computing. The basic specification of
this product is comprised of the x86 technology design, and with onboard 1GB/ 2GB DDR3 System
memory, VGA display, USB, and LAN Interfaces.

Distribution Convention:

1. This Product includes a gift box, an inner case, a PC, and a pluggable Terminal Block. Upon
receiving this product, kindly please refer to the User’ Manual to check for the contents and
appearance of this product; contact immediately your neares t dealer or DMP branch office if
any defective or missing parts found. The supplier will not be responsible for any reported
discrepancy there after the expiration period of 3-days from the received date.

2. In consideration of transportation and the cost of storage, the supplier provides to the
distributors a warranty of 12-months. This warranty covers the failure caused by hardware
breakdown (excluding hard drives), but does not cover the act of misuse and mishandling.

3. The supplier will not accept unknown post, therefore if you wish to repair or to return your
goods – kindly please contact your nearest dealer to make your declaration, and at the same
time, apply for an RMA number (RMA stands for Return Merchandise Authorization – please
ask for RMA form and fill-up for authorization).

4. The freight for return goods for repair will follow the International customary practice and
convention: Both parties are to pay for freight of one shipment each. The shipper is required to
prepay the freight from the place of origin (This means that the returnee (user) covers the
freight for return goods, while the Supplier covers the freight for goods after the repair).

5. Obsolete warranty is referred to as: (1) Expiration of warranty or (2) Damage due to misuse
within warranty. The Supplier will be taken into consideration of the circumstances, to provide
repair service with charges expense for obsolete warranty. This expense includes the cost of
material and the cost of labor.

Note: If there are other particular issues not listed in the above conditions, both parties agree to follow the
General Law of Commerce with fair and reasonable discussion in handling and resolving the argument.

DMP Electronics Inc.

DIN PC-336x Series User Manual

Contents

Chapter 1

02 Unpacking Your DIN PC

Chapter 2

05 DIN PC-336x Series Overview
07 System Specifications
08 Peripherals
09 SD card recommendation

Chapter 3

11 BIOS Reconfiguring
13 PXE Diskless boot setting
16 Drivers Installation guide
19 Additional Information
19 Screen rotation
21 Turn off the display function setting
21 Linux Installation Guide

Chapter 4

28 Onboard Connectors Summary
29 Pin Assignments

Chapter 5

32 Taking Care of Your DIN PC
33 Cleaning Your DIN PC
34 Troubleshooting

Chapter 6

37 Terms and Conditions
37 Warranty
37 Service and Support
37 Return Merchandise Authorization (RMA) Policy
37 Shipping Policy

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DIN PC-336x Series User Manual

Chapter1

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DIN PC-336x Series User Manual

Item No.

Description

Q’ty

1

DIN PC-336x Series DIN Rail Mountable PC

1x

2

3pin Plug-In Type Vertical Terminal Block

1x

1. DIN PC-336x Series Unit 2. 3pin Terminal Block

Unpacking Your DIN PC

Congratulation! You have just acquired DIN PC-336x Series device, please check the following items:

Packing List

Note: The accessories are subject to change without immediate notice.

Check Before Use

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DIN PC-336x Series User Manual

Preface

DIN PC-336x Series DIN Rail Mounted Mini PC

The DIN PC-336x Series is an innovative device that provides a perfect balance
between performance and energy efficiency. The DIN PC-336x is Fanless designed
with wide operating temperature range of up to 50°C, making it suitable in warehouse
and factory environments.

The DIN PC-336x Series features DMP ultra low power 1GHz Vortex86DX3 CPU,
Onboard 1GB/ 2GB DDR3 RAM, two independent Ethernet, and various I/O ports.
Supported operating systems such as Microsoft Windows Embedded and Linux OS,
users can integrate applications easily with a platform that provides versatile functions
to fulfill diverse requirements.

With compact dimensions of 152 x 104 x 54 mm (W x H x D), the DIN PC-336x Series
fits in small control boxes, as well as directly in a machine or the machine stand.
With DIN rail form factor, it supports DIN rail in top hat rail section EN 50022 version.
All DIN PC-336x Series’ interfaces are on the front side, so it can be cabled up easily.
The DIN PC-336x Series is an ideal choice as the front end embedded controllers for
industrial automation applications.

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DIN PC-336x Series User Manual

Chapter2

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DIN PC-336x Series User Manual

Front view

A: COM1 port

RS-232/ RS-422/ RS485 port

B: COM2 port

RS-232/ RS-422/ RS485 port

C & D: COM5 & COM6 port

RS-232 port x 2

E & F: GPIO P8 & P9

8-bit GPIO port x 2
Available in DIN PC-336x Series GPIO Version

G: RJ-45 LAN

10/100 Mbps

H: RJ-45 G LAN

1 Gbps

I: USB 2.0 port

Connection for external USB devices.

J: Terminal Block Header

3pin pluggable type 5.00mm Pitch

K: VGA port

Integrated Graphics Chip/ D-Sub 15-pin

Rear and side view

L: DIN Rail Mounting Clip

M: Line out

N: Mic in

A B C

D

E
F

G I H

J

K L N

M

※ DIN PC support Mic in/ Line out as option, please contact your local sales representative.

DIN PC-336x Series Overview

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DIN PC-336x Series User Manual

Inside DIN PC-336x Series

M: SD Card Slot

For the storage SD card, the system is bootable
from SD Card

N: 7pin SATA DOM Socket

Reserved for SATA DOM

O: USB 2.0 port

Reserve for WLAN Dongle

DIN Rail Information

DIN PC-336x Series supports DIN rail in top
hat rail section EN 50022 version. Please see
dimension (mm) in picture shown below:

M N O

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DIN PC-336x Series User Manual

System Specifications

CPU

Vortex86DX3 (1GHz)

Main Memory

1GB DDR3
(32-bit DRAM bus, DIN PC-3360 Series)

2GB DDR3
(32-bit DRAM bus, DIN PC-3362 Series)

※ For Windows 7 users, DIN PC-336x Series
supports 32-bit version only, 64-bit version
does not support

BIOS

AMI BIOS

VGA

Resolution up to 1920 x 1080 pixels

On-Board SATA

SATA 2.0 connector x 1
※ mSATA support (mSATA to SATA adapter equired)

Peripheral

1. USB 2.0 x 3
(External: 2 ports; Internal: 1 port)

2. SD Card slot x 1 (Internal)

3. Serial ports x 4 (available for listed models)

4. Mic in & Line out (Optional)

Dimension & Weight

152 x 104 x 54mm/ 760g

Supported Operating System

Windows 7 Home/ Pro.
Windows 7 Embedded
Windows XP Home/ Pro.
Windows XP Embedded
Windows Embedded CE
Linux OS (click Linux Support List for details)

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DIN PC-336x Series User Manual

A: 3pin 5.00 mm Pitch Terminal Block

To use DIN PC-336x Series immediately, please
attach the Plug-In type Terminal Block with
power DC +8V~+24V.

Note: DIN PC-336x Series supports Auto Power
On function, when power and switch on, the
system will be turned on automatically

B: VGA out Connection

Connect your LCD display Monitor with a VGA
cable (Not included in DIN PC-336x Series
console bundles) to the 15pin D-Sub VGA port

A

B

Peripherals

Connecting the Power

Connecting the Monitor

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DIN PC-336x Series User Manual

Seq Q32T1

Read

Seq Q32T1

Write

SD card Speed

21.34 MB/ s

15.39 MB/ s

SD card recommendation

Class 10 SD card for D-336x Series is highly recommended.

D-336x Series support SD and SDHC only, it does not compatible with SDXC.
Users may be able to use SDXC on D-336x Series, however, SDXC will be recongnized as
SDHC and capacity support up to 32GB only.

Test environment:

Products: D-336x Series
SD card: Kingston Canvas Select SDXC UHS-I 64GB Class 10
BIOS: AMI BIOS
OS:WES7 (Windows embedded standard 7)
Disk benchmark software: CrystalDiskMark 6.0.2

Test result:

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Chapter3

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DIN PC-336x Series User Manual

BIOS Reconfiguring

AMI BIOS is used in the DIN PC-336x Series. To reconfigure the BIOS, press <Del> key repeatedly to
enter BIOS setup main menu as below:

Use  and  keys to select screen;  and  keys to scroll the selected item. Press <ESC> return to
previous screen and press <F9> if you want to load factory default setting. Following guide concentrated
only those settings that may need to change.

Primary IDE Pin Select setting:

1. Boot up DIN PC unit and press <Del> to get into BIOS menu.

2. Move to Advance “Primary IDE Pin Select”:

 Parallel IDE = use 2.5” SATA HDD or SATA DOM as main storage.
 SD Card = use SD card as main storage.

3. Press <F10> to save the setting and exit.

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DIN PC-336x Series User Manual

Boot setting:

1. Boot up DIN PC unit and press <Del> to get into BIOS menu.

2. Move to Boot “Boot Settings Configuration” and press Enter.

3. Set your main storage as 1st boot.

4. Press <F10> to save the setting and exit.

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DIN PC-336x Series User Manual

PXE Diskless boot setting:

1. Boot up DIN PC unit and press <Del> to get into BIOS menu.

2. Move to Boot then select “Boot Settings Configuration” and press ENTER.

3. Move to “Boot From LAN” and choose “Used INT 19h” then press “F10” to save setting and exit.

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DIN PC-336x Series User Manual

D-3360-C4

D-3360-851221C2

D-3360-852C2

D-3360-222C2

D-3362-C4

D-3362-851221C2

D-3362-852C2

D-3362-222C2

PXE Diskless boot additional setting:

Following model types required additional BIOS setting for PXE diskless boot.:

Users have to set COM5 and COM6 interface security “Disable” temporary in order to release IRQ
resource for PXE diskless boot fuction.

1. Boot up DIN PC unit and press <Del> to get into BIOS menu.

2. Move to Security then select “I/O Interface Security” and press ENTER.

4. Disable “COM5” and “COM6 port interface“ then press “F10” to save the setting and exit.

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DIN PC-336x Series User Manual

To resume the default setting:

1. Select “Security” then move to “I/O Interface Security” and press ENTER.
Enable “COM5 port Interface” and “COM6 port interface“ then press “F10” to save setting and exit.

2. Or move to EXIT and select “load Optimal Defaults” then press “F10” to save the setting.

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DIN PC-336x Series User Manual

Drivers Installation guide

Under the Windows Series OS, the following drivers need to be installed manually:

1. VGA driver

2. Ethernet driver

3. Wireless LAN Dongle driver (Optional)

Note:
Please find the DIN PC-336x drivers from EBOX support page.

VGA driver:

Unzip the downloaded file and double click the setting .exe file, then “Next”as below to install:

After VGA driver installation completed, you will have to restart the computer. Then you will be able to
select the resolution up to 1920 x 1080 pixels.

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DIN PC-336x Series User Manual

ETHERNET DRIVER:

1. Find the yellow question mark of Ethernet in the Device Manager under the control panel/ system.

2. On 1st question mark update with 10/ 100M LAN driver, right click and select “Update Driver
Software” choose the right path, then click “Install this driver software anyway” when Windows
Security pops out.

3. After installation completed, the Device Manager will update and show the correct device.

4. Following the procedure above, update 2nd question mark with 1G LAN driver.

5. Following the procedure above, update 3rd question mark with WLAN dongle driver (Optional).

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DIN PC-336x Series User Manual

Audio driver:

Unzip downloaded file and double click the setting .exe file, then “Next” as below to install. After the
installation completed, the Device Manager will update and show the correct device.

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DIN PC-336x Series User Manual

Additional information

Screen rotation:

1. After VGA driver installation completed, type “Customize icons” in search bar.

1. Adjust Utility Application to “Show icon and notifications”.

2. A blue icon = Graphic Utility appears on screen, double click it.

3. In Graphic Utility, go to Rotation section. Select the direction of rotation then press
Apply to test and OK to save the changes.

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DIN PC-336x Series User Manual

Turn off the display function setting:

For Windows 7 or Windows 7 Embedded OS users, click Start Menu > Control Panel > Power Options,
or simply search for "Power Options" (without quotes). You will see a list of different power plans.

The plan currently in use has a blue dot in front of it. Click "Change Plan Settings" next to the power plan
currently in use. Click on the drop-down menu list, that is exactly next to "Turn off the display". From the
options, you can set the amount of idle time.

DIN PC-336x Series does not support sleep function, it cannot wake up after sleep.

To avoid the unwakeable sleep, please disable the function by setting “Put the computer to sleep” to “Never”.

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DIN PC-336x Series User Manual

Linux installation For Debian7.0/ Ubuntu10.04

Regarding the system installation of Debian7.0/Ubuntu10.04, please follow the steps
and suggestions to complete the system installation on the DIN PC-336x Series platform.
The following is a brief instruction, users may configure it according to their specific needs .

1. Basic system installation

 For Debian7.0, after booting from the installation CD, moving straight to install

system would get a text mode system only, please choose Graphical Install for
Graphical User Interface OS installation.

 Set basic configuration such as language, keyboard map and time zone, etc.

steps by steps.

 Then the system will detect the network hardware, and requires users to load the

firmware files for network device rtl8168, just answer no for this inquiry and move
forward.

 Next the system will detect multiple network interfaces on the DIN PC-336x Series,

and users have to decide the primary network interface, both of them could be
chosen. Note: the Ethernet cable must be plugged in during this period.

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DIN PC-336x Series User Manual

 During the installation process, the system would ask users to create partitions for

the operating system. Following example is using entire disk for the beginner.
Choose “Guided - use entire disk”.

 Select “Yes” to create the partition.

 Then the system would keep popping out questions for configuration, suggestions

as below:

For Software selection:

Please remark both the Debian desktop environment and standard system utilities,
then click to continue. It would start the package installation, and around hundred
packages would be installed, after installation completed, the next indicatation
message would pop up.

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DIN PC-336x Series User Manual

For Install the GRUB boot loader on a hard disk:

Answer YES to complete the installation as last procedure.

 When it's completed, the disc tray will eject with pop-up message, press continue to

restart and be ready to enjoy the new system!

The Debian7.0

The Ubuntu10.04

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DIN PC-336x Series User Manual

#/etc/init.d/gdm stop
#X –configure
#cp /root/xorg.conf.new /etc/X11/xorg.conf
#/etc/init.d/gdm restart

Install the VGA driver (Console mode)

 Switch to console mode by pressing key <Ctrl> + <Alt> + <F1>, then copy the

VGA driver rdc_drv.so to the driver folder /usr/lib/xor/modules/drivers/, please
refer to Linux support page for most updated drivers.

 Follow instruction below to execute.

※Please click xorg.conf to download if the system display is out of range.

 Reboot and make sure all the display is normal then set the resolution as requested.

The supported resolutions:
1920x1080 (16:9)

1600x1200 (4:3)
1680x1050 (16:10)
1400x1050 (4:3)
1440x960 (3:2)
1400x960

1280x1024 (5:4)
1440x900 (16:10)
1280x960 (4:3)
1366x768 (16:9)
1360x768 (16:9)

1280x768 (16:10)
1280x720 (16:9)
1024x768 (4:3)
800x600 (4:3)
640x480 (4:3)

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DIN PC-336x Series User Manual

4. The system configuration

Enable the Auto login
System / Administration / Login Screen

Execute the utility “Login Screen” and enter the password to process it.

Set the Log in as “user account” automatically.

Disable the power saving mode when system is idle,
System / Preference / Screensaver

Unmarked the option “Active the screensaver when computer is idle”.

Click close to complete the system configuration.

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DIN PC-336x Series User Manual

5. Setting adjustment for Gigabit LAN device
(RTL-8111/8168 for Debian and Ubuntu system).

 To add the parameters “pci=nomsi” in the line of Linux of GRUB as figure as

below. The MSI/MSI-X must disabled for application of Gigabit LAN (RTL­8111/8168) on the DIN PC-336x Series, and it could be set permanent by edition
of file /boot/grub/grub.cfg.

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DIN PC-336x Series User Manual

Chapter4

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DIN PC-336x Series User Manual

Summary Table for CPU Board

Nbr

Description

Type of Connections

Pin nbrs.

J2

SD Card Slot (Inside)

SD Card Slot

9-pin

J3

SATA (Inside)

SATA Socket

7-pin

J5

USB3 (Inside)

USB connector

4-pin

J6

USB1

USB connector

4-pin

J6

USB2

USB connector

4-pin

J7

GPIO P8

Box Header 5 x 2 2.0mm

9-pin

J8

VGA port

D-Sub connector

15-pin

J9

GPIO P9

Box Header 5 x 2 2.0mm

9-pin

J10

Ethernet LAN

RJ-45

8-pin

J10

Ethernet LAN

G-LAN, RJ-45

8-pin

J11

COM1 port

Box Header 5 x 2 2.0mm

9-pin

J11

COM2 port

Box Header 5 x 2 2.0mm

9-pin

J13

COM5 port

Box Header 5 x 2 2.0mm

9-pin

J13

COM6 port

Box Header 5 x 2 2.0mm

9-pin

J15

Terminal Block

Terminal Block Socket

3-pin

J16

Line out

Audio jack

2-pin

J17

Mic in

Audio jack

2-pin

A: COM1 port
B: COM2 port
C: COM5/ GPIO P9
D: COM6/ GPIO P8

E: RJ-45 LAN, 10/100 Mbps
F: RJ-45 LAN, 1 Gbps
G: USB 2.0 x 2
H: VGA port

I : Terminal Block Header
J: Line out
K: Mic in

A B C

D E F

G H I

J

K

Onboard Connectors Summary

 Front Connectors Outline

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DIN PC-336x Series User Manual

Pin #

Signal Name

1 + 2 - FG

GND

Pin #

Signal Name

1

VCC

2

Data --

3

Data +

4

GND

Pin #

Signal Name

Pin #

Signal Name

Pin #

Signal Name

1

MR 6 GND

11

NC 2 MG 7 GND

12

VCC 3 MB 8 GND

13

HYSYNC

4

NC 9 NC

14

VSYNC

5

GND

10

GND

15

VCC

Pin #

Signal Name

Pin #

Signal Name

1

PORT 80

2

PORT 84

3

PORT 81

4

PORT 85

5

GND

6

PORT 86

7

PORT 82

8

PORT 87

9

PORT 83

- -

- -

Pin #

Signal Name

Pin #

Signal Name

1

PORT 90

2

PORT 94

3

PORT 91

4

PORT 95

5

GND

6

PORT 96

7

PORT 92

8

PORT 97

9

PORT 93

- -

- -

Pin Assignment

J15: 3pin Terminal Block Header

J5: USB 2.0 – 4pin USB Type connector (Internal)

J8: VGA – 15pin D-Sub connector

J7 : GPIO P8 - 9pin D-Sub connector (available in GPIO version)

J9 : GPIO P9 - 9pin D-Sub connector (available in GPIO version)

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DIN PC-336x Series User Manual

Pin #

Signal Name

Pin #

Signal Name

1

DCD/ 422TX-/ RS485-

2

RXD/ 422TX+/ RS485+

3

TXD/ 422RX+

4

DTR/ 422RX-

5

GND 6 DSR 7 RTS 8 CTS 9 RI

- -

- -

Pin #

Signal Name

Pin #

Signal Name

1

DCD 2 RXD 3 TXD 4 DTR 5 GND 6 DSR 7 RTS 8 CTS 9 RI

--

--

Pin #

Signal Name

Pin #

Signal Name

1

FTXD+

2

FTXD-

3

FRXIN+

4

NC 5 NC 6 FRXIN- 7 NC 8 NC

J11 : COM 1 & COM 2 - 9pin D-Sub connector (RS-232/ RS-422/ RS-485)

J13 : COM 5 & COM 6 - 9pin D-Sub connector (RS-232)

J10: LAN: RJ-45 connector

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Chapter5

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DIN PC-336x Series User Manual

Taking Care of your DIN PC

This section gives you some guidelines on using DIN PC: Safe using, Storing and Handling.

Storing

Do not place DIN PC-336x Series in a location that is subject to:

 Heating sources, such as stove, oven, heater, radiator or air duct
 Direct contact from sunlight
 Rain or moisture area
 Excessive dust accumulation area
 High humidity place
 Constant or occasional mechanical movement, vibration or shock
 Strong magnets or magnetic fields or magnetically unshielded speakers

 Out of the operating temperature range from 5oC to 50oC

Do not place other electronic/ electrical equipments near DIN PC-336x Series. The

electromagnetic field of DIN PC-336x Series may cause interference subjecting to malfunction.

Provide adequate air ventilation (circulation) to prevent internal buildup of heat. Leave a space of

at least 8 inches (20cm) behind the sides and back panel of the DIN PC-336x Series.

Change of environmental temperature: Problems may occur when there is a sudden change of

environmental temperature, or if the DIN PC-336x Series is brought directly from a cold location to
a warm one, moisture may condense inside DIN PC-336x Series. Turn off the device, and
contact your nearest dealer.

Check the surrounding appliance(s) before using DIN PC-336x Series. Since the DIN PC-336x

Series uses high-frequency radio signal and may interface with radio or TV reception causing
interference or poor signal display. When this happens, relocate the DIN PC-336x Series by a
suitable distance away from the set.

Do not drop the DIN PC-336x Series from the working table nor place heavy objects on top of it.

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DIN PC-336x Series User Manual

Cleaning Your DIN PC

Clean DIN PC with a soft, dry cloth or a soft cloth lightly moistened with a mild detergent solution.
Do not use any type of abrasive pad, scouring powder, or solvent such as alcohol or benzene, as

these may damage the finish of DIN PC.

When a solid object falls or a liquid spills onto the DIN PC, turn off the DIN PC immediately and

unplug the LAN and power cables. Contact a qualified person or your dealer to check the DIN PC
before you use it again.

Always disconnect the power cord from the power source before cleaning the DIN PC.

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DIN PC-336x Series User Manual

Troubleshooting

This section describes the techniques of resolving some basic problems that you encounter when
using DIN PC-336x Series. For more troubleshooting guidelines, please contact your nearest dealer
for technical support.

Troubleshooting Your DIN PC

A. DIN PC does not start –

Make sure the DIN PC-336x Series is properly secured and plugged into a power source. Make

sure the power indicator shows the power is on. See section 2 for more information about “DIN
PC-336x Series Overview”.

En sure that power connection of the DIN PC-336x Series to the external power source are

plugged in properly.

Check if your VGA or LCD monitor is properly plugged into a power source and turned on. Make

sure the brightness and contrast controls are adjusted correctly. See the manual that came with

your display (monitor) for details.
Test the outlet by connecting a different electronic device to the outlet.
Check if the DIN PC-336x Series does not function, by removing the power connection. Wait for

one minute, and then reattach the power connection.
Condensation may cause the DIN PC-336x Series to malfunction for a while. If this happens, do

not use the DIN PC-336x Series for at least one hour.
When you have checked all the above guidelines and the DIN PC-336x Series does not work.

Remove the power connection from the DIN PC-336x Series, and plug it in again. Then the
device should be powered on automatically.

B. BIOS Error Message –

BIOS error message appears when my DIN PC starts

If the BIOS error message appears, press any key to resume or, hit <DEL> to enter the BIOS setup
main menu, follow these steps:

1. Press <DEL>, and the BIOS Setup main menu appears, check if HDD is detected. If it is not
detected, use Direction keys <↑↓> to choose “AUTO” and then go back to the main menu by
pressing <ESC>. Move your cursor down with Direction keys <↓>, and choose “Save

Settings and Exit”, a message dialog appears as seen below, hit <Enter>.

“Save current settings and exit (Y/N)? Y”

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DIN PC-336x Series User Manual

2. Go to “Exit” menu using the Direction keys <↑↓> and choose the option “Load Optimal
Defaults”, then press <Enter>. A message dialog appears as seen below, hit “Y” key and
presses <Enter> to save and recover to the factory setting.

“Load Optimal Defaults (Y/N)? Y”

(BIOS Setup menu “Exit”)

C. “Operating System Not Found” –

A message indicating that “Operating system not found” appear

when the DIN PC starts (Windows won’t start)

Enter the BIOS setup main menu by pressing <DEL> key, be sure if correct boot drive is enabled.
If Windows still does not start, follow these steps to initialize the BIOS:

1. Turn off the DIN PC-336x Series.

2. Remove any peripheral devices connected to the DIN PC-336x Series.

3. Restart the DIN PC-336x Series.

4. Press <DEL> to enter BIOS Setup main menu window.

5. Follow the steps as written in title B. BIOS Error Message.

If you have just connected DIN PC-336x Series to a CD/ DVD or USB Drivers, remove these

peripherals. And restart to confirm that the Windows operating system starts properly. If DIN PC­336x Series continues to display the message ”Operating system not found,” and Windows
does not start, please contact your nearest dealer for servicing.

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DIN PC-336x Series User Manual

Chapter6

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DIN PC-336x Series User Manual

Terms and Conditions

Warranty

The warranty terms for DIN PC-336x Series are twelve (12) months from the shipped month. During the

warranty period, DMP Electronics will repair/ replace the product covered under this limited warranty.

Service and Support

DMP Electronics Inc. provides the technical support for hardware problems with your system
throughout the warranty period. The technical support service is limited to configuration and operation
of DIN PC-336x Series sold by DMP Electronics Inc. The technical support service does not offer

software tutoring or training.

Return Merchandise Authorization（RMA）policy

If the DMP staff or dealer determines that a part is defective. Purchaser must call our technical
support service to obtain an RMA number before attempting to return any part. Please refer to your

nearest dealer for :

To obtain an RMA number, Purchaser must follow procedures as below:

1. Complete the DMP Electronics Inc. standard RMA Form and fax back to the RMA Department.

2. The RMA Number must be used within 7 DAYS.

3. The RMA Number must be shown clearly on your shipping label.

4. DMP Electronics Inc. must receive all Returns before a replacement will be sent.

5. The repair cost depends on the parts, the damage reasons, and whether under warranty period, etc.

The Seller will charge the Purchaser in a reasonable price.

6. A copy of the invoice for the RMA product(s) will also be shipped to Purchaser.

7. The freight of return to DMP Electronics Inc. is charged to the Purchaser's account and

accompanied by an RMA number. Any Returns with freight collect will be refused and returned to
you. After Repairing, the cost of freight will be paid by Seller.

8. DMP Electronics Inc. must receive all returned goods within the warranty period.

Shipping Policy

The Purchaser must pre-pay shipping for any defective system or parts returned under the warranty.
DMP Electronics Inc. shall not be liable for risk of loss or damage during shipment of your returned

system or parts if you fail to insure the shipment.

All products must be shipped back to DMP Electronics Inc. in original or equivalent packaging. DMP
Electronics Inc. will ship the repaired or replacement product(s) to the Purchaser by freight prepaid.
Purchaser assumes the risk of loss. DMP Electronics Inc. shall not be responsible for failure of the
delivery service to make on-time delivery.

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