© June, 2011 | Divine Hot Tubs™ Deluxe | spa manual, US/Canada, Divine Hot Tubs Deluxe 2-1-13
P.O. Box 2140 | Woodinville, WA 98072 | www.divinehottubsdeluxe.com
live better | feel better
D E L U X E
Divine Hot Tubs™ Deluxe
SPA MANUAL
Deluxe Series
2
“We reserve the right to improve our product without notice”
Copyright © 1/1/11 Divine Hot Tubs™ Deluxe (A division of Hydra Plastics, Inc.). All
rights reserved. Specications may change without notice. International products
may be congured dierently to meet local electrical requirements.
3
TABLE OF CONTENTS
5 INTRODUCTION
5 ICON Key
6 IMPORTANT SAFETY INSTRUCTIONS
6 Read and Follow All Instructions
8 STEPS FOR A SUCCESSFUL INSTALLATION
8 Delivery
9 Site Selection and Preparation
9 Installation – Placing Your Spa
11 Electrical Hook-Up Requirements
13 Filling Your Spa
14 TOPSIDE CONTROL - TURNING ON YOUR SPA
14 Topside Control Button Reference Display
19 WATER PURITY & FILTRATION
19 Keeping The Water Clean
20 Spa Chemistry 101
22 How To Use the Chemicals
22 Usage Denitions
23 Starting A Chemical Maintenance Program
25 Filtration
25 Ozone Generator
26 JETS
26 Types Of Jets
27 Jet, Air & Water Controls
27 Cleaning The Rotating Jets
27 Jet Removal
4
28 MAINTENANCE
28 Pillows
28 Spa Skirt
28 The Shell
28 Spa Cover
29 Winterizing
30 Draining The Spa
31 Energy Eciency
32 APPENDIX A
32 Troubleshooting
32 System Trouble
32 Controls
33 Pumps
33 Jets
33 Water
35 Frequently Asked Questions
36 Warranty
5
INTRODUCTION
Congratulations on your purchase of a new Divine Hot Tubs™
Deluxe spa! Your spa is designed and manufactured with the
nest components available and is engineered with comfort,
low maintenance, and durability in mind.
You will enjoy your spa for many years to come if you are diligent
with the care and maintenance of your spa. This manual will
help you to determine the best way to take care of your spa
based on the amount of use and the type of environment your
spa is installed.
It is very important for you to read the entire manual before
attempting to use your spa. Contained in this manual are important
maintenance and start-up procedures as well as safety
precautions that must be followed to ensure the prolonged life
of your spa and the safety of the people using the spa. Failure
to follow start-up procedures may damage your unit and void
your warranty.
Please feel free to contact Divine Hot Tubs™ Deluxe if you have
any further
questions after reading this manual. We hope you
enjoy many years of fun and relaxation in your new Divine Hot
Tubs
™
Deluxe spa.
ICON Key
The Icon key on the side of this page denes the type of information
boxes that will appear throughout the manual. The boxes highlight helpful information that contains useful tips or warnings
that apply to the use and care of your spa.
Warning!
Safety Tip
Key Point
ICON KEY
6
Safety
Warning!
SAFETY FIRST
IMPORTANT SAFETY INSTRUCTIONS!
READ AND FOLLOW ALL INSTRUCTIONS.
SAVE THESE INSTRUCTIONS.
When installing and using this electrical equipment it is recommended that a licensed and bonded electrician perform the work.
Basic safety precautions should always be followed, including the
following:
• A pressure wire connector is provided on the outside of
the control box to permit the connection of a solid copper
bonding wire between the spa and any metal equipment,
metal enclosures of electrical equipment, metal water
pipe or conduit within 5 feet of the spa as needed to
comply with local requirements.
• A green colored terminal (or a wire connector marked
“G”, “GR”, “Ground”, or “Grounding”) is provided. To reduce
the risk of electric shock, connect this terminal to the
grounding terminal of your electric service or supply
panel with a continuous green insulated copper wire
equivalent to the circuit conductor supplying this
equipment.
• The electrical supply must include a suitably rated
Ground Fault Interrupter Circuit to open all underground
supply conductors to comply with section 422-20 of the
National Electrical Code. ANSI/NFPA 70-1987. The power
supply cut o must be readily accessible to the spa
occupant, but installed at least 5 feet from spa water.
• Test the performance of the GFCI according to manufac-
turers recommendations. If the GFCI does not perform
correctly, there may be a ground current owing indicating
the possibility of electric shock. Disconnect the power
until the fault has been identied and corrected.
• DANGER –RISK OF ELECTRIC SHOCK. Install at least 5
feet from all metal surfaces.
• DANGER – RISK OF ELECTRIC SHOCK. Do not permit any
electric appliance such as a light, telephone, radio or
television within 5 feet of a spa or hot tub.
• WARNING –RISK OF CHILD DROWNING. Extreme caution
must be exercised to prevent unauthorized access by
children. To avoid accidents, ensure that children cannot
use a spa or hot tub unless they are supervised at all times.
Electrical
Warning!
Electrical
Warning!
7
• DANGER – To reduce risk of injury, do not remove suction
ttings.
• Installation should provide drainage of the electrical equipment
area to prevent electrical shortage.
• Store all chemicals in a cool dry area and keep out of children’s
reach.
• To reduce the risk of injury:
A. Spa heat can cause hyperthermia and unconsciousness! The
water in a spa or hot tub should never exceed 104° F (40° C).
Water temperatures between 100° F (38° C) and 104° F (40° C)
are considered safe for a healthy adult. Lower water tem peratures are recommended for extended use (exceeding
10 –15 minutes) and for young children.
B. Since excessive water temperatures have a high potential for
causing fetal damage during the early months of pregnancy,
pregnant or possibly pregnant women should limit water
temperatures to 100° F (38° C) and consult their physician.
• The use of alcohol, drugs, or medication before or during spa or
hot tub use may lead to unconsciousness with the possibility of
drowning.
•
Persons suering from obesity or with a medical history of heart
disease, low or high blood pressure, circulatory system problems
or diabetes should consult a physician before using a spa or hot tub.
• Persons using medication should consult a physician before
using a spa or hot tub since some medication may induce
drowsiness while other medication may aect heart rate, blood
pressure, and circulation.
• Before entering a spa, the user should measure the water
temperature since the tolerance of water temperature regulating devices varies.
WARNING
PREVENT DROWNING
1. SUPERVISE CHILDREN AT ALL TIMES.
2. ATTACH SPA COVER AFTER EACH USE.
3. SPA HEAT CAN CAUSE HYPERTHERMIA AND
UNCONSCIOUSNESS.
4. SPA HEAT IN CONJUNCTION WITH ALCOHOL,
DRUGS, OR MEDICATION CAN CAUSE
UNCONSCIOUSNESS.
PREVENT ELECTROCUTION
1. NEVER PLACE ANY ELECTRIC APPLIANCE
WITHIN 5 FEET OF SPA.
NOTE: THIS MARKING IS TO BE REMOVED ONLY BY THE CUSTOMER.
!
r
Safety
Warning!
8
STEPS FOR A SUCCESSFUL INSTALLATION:
1. DELIVERY
Your Deluxe Series hot tub will be delivered to the curbside of your home.
You will need to arrange to have your hot tub placed in your desired location
and the connection of the electrical circuits. In most cities, permits are
required for the installation of electrical circuits.
When your hot tub delivery company calls to set up a
delivery appointment, you may choose to make arrangements with them to place your hot tub for an
additional fee. If that is not a service they can provide, we recommend consulting professionals who
have experience moving large items.
Review the path that your hot tub will take through
your property along with the size of the hot tub to
ensure you have enough clearance. Refer to the
chart below for the height, width and depth of a
packaged hot tub on a pallet. If there are stairs or
other obstacles, the spa will have to travel over to get
to the site, additional clearances may be required. Use the supplied measurements to help you determine the best location for your new spa.
Hot Tub
Size of Hot Tub Only
(Width, Length, Height)
Size of Hot Tub on Pallet
(Width, Length, Height)
DL-1040 DLX 38" x 92.5" x 92.5"
(96.5 x 235 x 235 cm)
43.5" x 95" x 98"
(110 x 241 x 249 cm)
DL-420 DLX 35" x 76" x 84"
(89 x 193 x 198 cm)
38" x 87" x 82"
(97 x 221 x 208 cm)
We have listed some key points to installing your spa that will help eliminate
some of the unforeseeable situations that could occur.
• Avoid installing too close to a building or structure.
• Leave enough room around all sides to allow access to
service panels.
• Install on a load bearing, level platform.
• Do not install less than 5 feet from ground conductors.
• Use non-conductive conduit for all wiring.
• If installing below a deck surface, leave enough room
to access and remove service panels.
We recommend a level 4” thick concrete pad if you are installing on land (versus deck or platform). The dimensions of the pad should be at least the outside dimension of the spa. You should also accomodate for steps or other
items around the spa. Allow a few days for curing the cement when calculating your scheduled delivery date.
Balconies and upper decks are not recommended for spa installations, but if
you choose to do so, keep in mind that a large lled spa with 6 people can
9
weigh as much as three tons. Balconies and decks must be constructed to
current state and local building codes and must support at least 100 pounds
per square foot.
If you are building a deck around the spa, be sure that the deck does not cover
any of the service panels to the spa. If you are building stairs for getting up to
the spa, it is recommended that they be installed in such a way that they can
be moved out of the way if entrance to the service panels is required.
The most obvious thing to remember is to plan your installation in a location where it will be easy to move from the delivery truck to the location site.
Spas are typically transported on a mover’s dolly lying on their side. Check for
adequate gate clearance and remove any fence panels if necessary to allow
access to the installation site.
2. SITE SELECTION AND PREPARATION
The location of your hot tub is entirely up
to you. Carefully read these instructions
for various ideas of locations that your
new hot tub may be placed.
By the time you have made your hot
tub purchase, you probably have a spot
already picked out. Prior to the hot tub
delivery, please verify the following:
• Always place the hot tub on a compacted and level surface. The best surface
is a level concrete pad. A hot tub, full of water, can weigh a great deal. Please
ensure the spot can support the weight.
• Make sure to level your spa before lling it.
• Locate the equipment panel. The system pack, drain valve, owner’s manual
and optional ozone generator are usually located all in the same area.
Be sure that the connections are tightened during draining. Water inside
the system pack will cause the pack to fail and the breaker to trip.
• The panels, on all four sides, are removable. Be sure to have access on all
four sides.
• Be sure to have easy access to the circuit breaker in the sub panel (240 volt
models).
• Never let water into the sub panel (240 volt models),
or into the electrical
outlet that your spa is plugged in to. Your 240 volt hot tub’s sub panel is
rain tight when installed correctly with the door closed.
3. INSTALLATION PLACING YOUR SPA
Outdoor and patio installation
To position the spa correctly in your backyard is very important. The reason
is your hot tub’s warranty. The warranty on a spa is voided if the site is not
level. If you install your hot tub outdoors, a concrete pad is the best method
for a stable and level surface. The concrete pad should be four inches thick.
All Divine Hot Tubs Deluxe hot tubs may be installed on a deck, providing the
load rating can handle a full spa with people in it.
10
Deck installation
When placing the hot tub on a deck, please
ensure the maximum load capacity of the
deck. Consult a qualied deck builder or
structural engineer before you place the hot
tub on an elevated deck or indoors. To determine the weight of your hot tub, please
refer to the specications on the website.
This weight must not exceed the structural weight of the deck.
Indoor installation
When installing a hot tub indoors, there are some special considerations. The
combination of heat and moisture will accumulate on the oor and surrounding the hot tub. The ooring material needs to provide a grip when wet. The
location also needs proper drainage to prevent water build-up around the hot
tub. When building a room for your hot tub, it is best to have a oor drain
installed. The humidity of a room with a spa can become a problem if there is
not enough proper ventilation. Otherwise, problems such as dry rot, mildew
or other problems may occur.
Ground preparation
Your hot tub has been engineered to rest on a variety of surfaces. The insulated hot tub oor base gives you the ability to nd the perfect place. A concrete slab is the best for long term. There are other options available as long
as the surface is level prior to delivery. The alternatives are 5/8 minus crushed
packed rock, or a deck that is rated for the load.
Brick pavers
Cement
Decorative cement, stained
Packed/crushed gravel: 5/8” minus
Stone, slate, granite
Decking: wood, synthetic
Decorative cement & bricks
Marble, travertine
When placing a tub on
crushed rock, the easiest
way to maintain its form is
to build a frame and ll it
with the crushed packed
rock. Remember, if the
spa is placed on grass or
dirt, debris will get inside
the spa as the users enter
and exit.
It is incredibly important
to the operation and
draining of the tub that it
is level once it is installed.
Failure to have the spa
level prior to adding water
can aect the warranty.
11
4. ELECTRICAL HOOKUP
REQUIREMENTS 240V
Removing spa panels
1. Remove the plastic
‘tap-cap’ decorative
screw head covers from
screws on access spa
panel.
2. Unscrew the screws
from the access spa
panel.
3. Remove the spa panel
for access to spa components. Reverse these
steps to re-attach the
spa panel.
Electrical connections by licensed personnel
To ensure you will have an opportunity to use your hot tub soon after
delivery, it is very important that the required electrical service has
been installed.
IMPORTANT: Electrical connections must be made by qualied,
licensed personnel. Please contact a licensed residential electri-
cian for these services.
All models require a 50 amp single phase, 240 volt circuit breaker in
the main electrical service panel. NOTE: WE RECOMMEND THAT A
SUB PANEL BE USED TO SUPPLY POWER AND PROTECT THE HOT
TUB. All 240 volt Divine Hot Tubs™ Deluxe spas must be wired in
accordance with applicable local electrical codes, and all electrical
work must be done by a licensed electrician. A licensed electrician
should install a four-wire electrical service (two line voltages, one
neutral, one ground) from the main electrical service panel to the
sub-panel, and from the sub-panel to the spa per the appropriate
wiring diagram as illustrated below. The grounding conductor must
be at least #6 AWG. Your electrician should mount the sub-panel in
the vicinity of the hot tub but it should not be closer than ve (5)
feet from the hot tub water edge (NEC 680-38 to 41-A-3).
WARNING: Removing or bypassing the GFCI breakers in the sub panel at any time will result in an unsafe spa and will void the warranty.
WIRE SPECIFICATION NOTE: Long electrical runs may require a larger gauge feed wire than stated. We recommend that a maximum
voltage drop of 3% be used when calculating the larger wire size.
Refer to the Wiring Diagrams (gure 1-1) for the electrical requirements of the 240 volt models.
Do not turn on power to the spa when the tub is not lled.
The closer you
locate the spa
to the main
service panel,
the less money
you will have to
spend on wire.
Wire can become
expensive if you
run long lengths.
Always shut o
power at the
source when
working with any
electrical power!!
Failure to do this
could result in
serious injury or
even death!
12
ELECTRICAL REQUIREMENTS 240V (cont.)
IMPORTANT: Electrical connections must be made by qualied, licensed personnel.
Please contact a licensed residential electrician for these services.
Figure 1-1
240 volt wiring conguration from the house to the spa
13
5. FILLING YOUR SPA THROUGH
THE FILTER CHAMBER
Before you begin to ll your spa, it is advisable to have your water tested
for hardness (water rich in calcium and mineral content). Wells usually
contain harder water than urban water supplies. Mineral and metal imbalances in your water can shorten the life of the equipment in your spa.
Contact your local utility/water provider for proper water analysis.
We recommend that you purchase a high quality “Water Test Kit” for checking
pH and sanitizer levels. Test the water daily until your “user load” is determined.
Make sure there is no dirt or sediment at the bottom of the tub and that
there is nothing inside the lter compartment before lling with water.
Filling the spa through the lter housing will help to prevent air locks
(trapped pockets of air) in pumps on start up.
1. Place your garden
hose into the lter
housing. This will ensure
that air bubbles are
removed from the lines
while you ll the spa.
2. Turn the water on so
that most of the water
enters through the lter
chamber.
3. Fill the water to the
proper level – half way
up the lter housing as
shown in picture above.
IMPORTANT!
Improperly
balanced
water may
damage your
spa and void
your warranty!
IMPORTANT!
Do not ll your
tub with water
from your hot
water heater!
14
Figure 1
6-Button topside control panel
Figure 2
7-Button topside control panel
TOPSIDE CONTROL TURNING ON YOUR SPA
Topside control button reference display
Identify your topside 6-button control (gure 1) or 7-button control (gure 2).
After you identied your topside control system, and the spa is lled, turn your
power on and go to your controller spa operations.
Power on
It’s time to turn on the power. Set the breaker at the main service panel
to the on position. Now set the breaker at the service panel or spa disconnect outside the spa to the on position. Then proceed to Initial
Start-up referencing your specic control system.
Initial start-up
Your spa will enter Priming Mode (‘PR’) when it is energized. During
Priming Mode, press “Jets” button(s) repeatedly and be sure all pumps
are free of air. Priming Mode lasts less than 5 minutes. Press “Warm” or
“Cool” to exit sooner. After Priming Mode, the spa will run in Standard
Mode (see Mode section).
Temp control (80°F-104°F/26°C-40°C)
The last measured water temperature is constantly displayed. The water temperature displayed is current only when the pump has been running for at
least 2 minutes.
On panels with “Warm” and “Cool” buttons, to display the set temperature,
press “Warm” or “Cool” once. To change the set temperature, press a tempera-
IMPORTANT!
Do not turn
power on until
tub is full of
water and all
valves are open!
15
ture button again before the display stops ashing. Each press of “Warm” or
“Cool” will adjust the set temperature. After three seconds, the display will
stop ashing and begin to display the current spa temperature.
Jets 1
Press “Jets 1” to turn pump 1 on or o. The device will turn o after 15 minutes.
Jets 2
Press the “Jets 2” to turn pump 2 on or o. The device will turn o after 15
minutes.
Jets 3 (7-button topside control panel)
Press the “Jets 3” to turn pump 3 on or o. The device will turn o after 15
minutes.
Light
Press “Light” to operate the spa light. Turns o after 4 hours.
Mode
Mode is changed by pressing “Warm” or “Cool,” then pressing “Mode.”
Standard Mode maintains set temperature. ‘STD’ (Std) will be displayed
momentarily
when you switch into Standard Mode.
Economy Mode heats the spa to the set temperature only during lter cycles.
‘Ecn’ (Ecn) will display when water temp is not current, and will alternate with
water temp when the pump is running.
Sleep Mode heats the spa to within 20°F/10°C of the set temperature only
during lter cycles. ‘SLP’ (SLP) will display when water temp is not current, and
will alternate with water temp when the pump is running.
Preset lter cycles
The rst preset lter cycle begins 6 minutes after the spa is energized. The
second preset lter cycle begins 12 hours later. Filter duration is programmable
for 2, 4, 6, or 8 hours or for continuous ltration (indicated by ‘F ILC’). The
default lter time is 2 hours. To program, press “Warm” or “Cool” then “Jets 1.”
Press “Warm” or “Cool” to adjust. Press “Jets 1” to exit programming.
PLEASE NOTE: For circulation systems, the circ pump and the ozone generator (if installed) run 24 hours. In hot environments, the circ pump may turn
o if the spa water is 3˚F higher than the set temperature, except during lter
cycles. At the beginning of each lter cycle all other equipment will run briey
to purge the plumbing.
16
Diagnostic messages
MESSAGE MEANING ACTION REQUIRED
No message on display.
Power has been cut o to
the spa.
The control panel will be
disabled until power returns.
Settings are preserved until the
next power-up.
0XX
(OHH)
“Overheat” - The spa has
shut down. One of the
sensors has detected 118°F
(approximately 47.8°C) at
the heater.
Remove the spa cover and
allow water to cool. Once the
heater has cooled, reset by
pushing any button. If spa does
not reset, shut o the power to
the spa and contact customer
service for assistance.
0XS
(OHS)
“Overheat” - The spa has
shut down. One of the sensors has detected that the
spa water is 110°F (approximately 43.3°C).
DO NOT ENTER THE WATER.
Remove the spa cover and
allow water to cool. At 107°F
(approximately 41.7°C), the spa
should automatically reset. If
spa does not reset, shut o the
power to the spa and contact
customer service for assistance.
(ICE)
“Ice” - Potential freeze
condition detected.
No action required. The pumps will
automatically activate regardless of
spa status.
(SnA)
Spa is shut down. The
sensor that is plugged into
the Sensor “A” jack is not
working.
If the problem persists, contact
customer service for assistance..
(May appear temporarily in an
overheat situation and disappear
when the heater cools.)
(SnB)
Spa is shut down. The
sensor that is plugged into
the Sensor “B” jack is not
working.
If the problem persists, contact
customer service for assistance.
(May appear temporarily in an
overheat situation and disappear
when the heater cools.)
SnS
(SnS)
Sensors are out of balance.
If this is alternating with the
temperature, it may just be
a temporary condition. If the
display shows only this message (periodically blinking),
the spa is shut down.
If the problem persists, contact
customer service for assistance.
XFL
(HFL)
A substantial dierence
between the temperature
sensors was detected.
This could indicate a ow
problem.
Check water level in spa. Rell if necessary. If the water level is okay make
sure the pumps have been primed.
If the problem persists, contact customer service for assistance.
17
MESSAGE MEANING ACTION REQUIRED
LF
(LF)
Persistent low ow
problems. (Displays on
the fth occurrence of
“HFL” message within 24
hours.) Heater is shut down,
but other spa functions
continue to run normally.
Follow action required for “HFL”
message. Heating capacity of the
spa will not reset automatically; you
may press any button to reset.
If the problem persists, contact
customer service for assistance.
dr
(dr)
Inadequate water ow
detected in the heater
(indicates not enough
water in the heater).
Check water level in spa. Rell if
necessary. If the water level is okay
make sure the pumps have been
primed. Press any button to reset.
0rY
(DrY)
Inadequate water detected
in heater. (Displays on third
occurrence of “dr” message.)
Spa is shut down.
Follow action required for “dr”
message. Spa will not automatically
reset; you may press any button to
reset.
PR
(Pr)
When your spa is rst
actuated it will go into
Priming mode.
The Priming mode will last for up
to 4 minutes and then the spa will
begin to heat and maintain the
water temperature in the Standard
mode.
--
Temperature not yet
known.
This is normal within the rst few
minutes of the spa power-up.
STD
(Std)
The spa is operating in
Standard Mode.
Press “Warm” or “Cool” then press
“Mode”
Ecn
(Ecn)
The spa is operating in
Economy Mode.
Press “Warm” or “Cool” then press
“Mode”
SLP
(SLP)
Sleep Mode has been
activated by pressing a
button combination on
the user panel.
Press “Warm” or “Cool” then press
“Mode”
Warning! Shock Hazard! No User Serviceable Parts. Do not attempt service of this control system. Follow all owner’s
manual power connection instructions. Installation must be performed by a licensed electrician and all grounding
connections must be properly installed. Contact customer service or for assistance.
18
energy efficient spas
engineered with
technology
SAVE ENERGY | SAVE MONEY | SAVE OUR PLANET
19
WATER PURITY & FILTRATION
Keeping the water clean – chemical sanitizers
One of the bigger reasons that people require service on their spa is because
they haven’t followed a chemical application regiment. Water can accumulate
impurities that worsen the performance or even damage the ltration system
if
chemicals are not applied on a regular basis. The water can even become
unhealthy if chemicals are not used to sanitize. Improper pH levels or calcium
levels can cause either corrosion of parts or scale build-up.
We recommend that you begin a routine of applying chemicals that
you can get comfortable with and follow all the time. If you get into
a scheduled regiment, it will be easier to remember when to apply
the chemicals.
Your spa comes with an ozonator that will do a very good job at killing bacteria and oxygenating the water, but chlorine or bromine are
used to compliment the job of the ozonator.
Finally, the best way to keep the water clean over long periods of
time is to change the water four times a year. Connect a hose to the
drain valve and open it all the way to allow the tub to drain all the
way. Use a shop-vac to remove any standing water and debris at the bottom
of the tub. Refer to the maintenance section for instructions on cleaning the
tub before relling it.
IMPORTANT!
Always read
directions on
chemical
container
thoroughly
before
using spa
chemicals.
20
Spa Chemistry 101
At rst, trying to understand spa chemistry can seem like a daunting task to say the least. We intend on helping you understand spa
chemicals so that you can maintain the health of your spa at the best
level possible.
There are three basic principals to spa water chemistry.
1. Sanitize/Disinfect (kill viruses, germs, etc.)
2. Oxidize (break down organic compounds like oils and sweat)
3. Maintain slightly base (alkaline) water (pH of 7.4 - 7.6). This
controls the corrosiveness of the water, prevents excessive
scaling (mineral formation on surfaces exposed to water, and
insures that the water is comfortable to the skin.
Once you have a good understanding of the chemicals that are used in
your spa, you will be able to maintain proper water balance. Water balance is reached when all elements (pH, total alkalinity, calcium hardness
and total dissolved solids) are within their proper ranges.
The following denitions for chemicals will help you understand what
the chemical is and what it is used for:
Sanitizers
CHLORINE - Chlorine is widely used as a sanitizer or disinfectant in pool
and spa water to kill bacteria, viruses and algae, and oxidizes ammonia
and nitrogen compounds such as swimmer waste. Its formal name is
Sodium
Dichlor and is referred to as a chlorinated concentrate. Sodium
Dichlor is a fast-dissolving, granular, stabilized organic chlorine compound
providing either 56% or 63% available chlorine. Cyanuric acid
and/or stabilizers are added to prevent U.V. light destruction of the chlorine
by the sun.
Chlorinated concentrate produces chlorides and chloramines, which are
formed when chlorine has combined with ammonia and nitrogen in pool
and spa water. Chloramines exude a foul, “chlorine” odor and causes skin
and eye irritation.
BROMINE – Bromine is the other commonly used sanitizer or disinfectant in pool and spa water to kill bacteria and algae, and oxidizes ammonia and nitrogen compounds such as swimmer waste. This chemical
does not eliminate swimmer waste unless it is combined with an oxidizer
(non-chlorine shock). It is very susceptible to direct sunlight, therefore is
not ecient in outdoor pools. Bromine is sometimes used as an alternative for people whom are allergic or sensitive to chlorine products.
Bromine products are available as sodium bromide and bromine tablets.
The bromide ion has no eective disinfectant or sanitizing capabilities
without the use of nonchlorine shock (potassium monopersulfate). Potassium monopersulfate is added to oxidize, or activate, bromide ion to
The pH scale
goes from
0 to 14, with
zero being
extremely
acidic and 14
being extremely
base (alkaline).
Seven is
considered
neutral pH.
21
bromine, which rapidly forms the active sanitizer - hypobromous acid - in
spa water. Upon reaction with bacteria and other spa contaminants, hypobromous acid is reduced back to bromide ion, ready to be activated
again by the next dose of potassium monopersulfate. Potassium monopersulfate begins to produce bromine immediately and continues to do so
for several hours, providing sucient time for oxidation of bather waste
and other organic contamination such as ammonia and nitrogen.
NON-CHLORINE SHOCK (Potassium Monopersulfate) – Also known
as “Oxy-Shock”, is an important chemical used in the process of disinfecting and sanitizing the spa water. Non-chlorine shock is used as an oxidation agent to oxidize and eliminate organic contaminants, dead algae
and debris, and will also convert the chlorine by-products (chlorides and
chloramines) back into free available chlorine.
When used with bromine products, non-chlorine shock is used with sodium bromide in a two-part disinfection system. Potassium monopersulfate (non- chlorine shock) is added to oxidize, or activate, bromide ion
to bromine which rapidly forms the active sanitizer - hypobromous acid
- in spa water. Upon reaction with bacteria and other spa contaminants,
hypobromous acid is reduced back to bromide ion, ready to be activated
again by the next dose of potassium monopersulfate.
Most non-chlorine shock products have buers that reduce pH instability, and corrosion inhibitors that help protect the heater and other metal
surfaces.
OZONE – Ozone is a powerful gas that is used as a sanitizer and an
oxidant to keep the spa water clean and disinfected. Although ozone
is about 3000 times more powerful than chlorine, it has a tendency to
dissipate quickly and does not create any sanitizer residual. By using an
ozonator for your spa, you can cut maintenance time and chemical costs
by as much as 60%. Ozone is manufactured by an ozonator (ozone generator) and is dispensed during the ltration mode.
pH Controllers
SODIUM BICARBONATE - Commonly used to increase pH and total alkalinity of spa water. Sodium bicarbonate is also known as natural baking
soda.
SODIUM CARBONATE – Also known as soda ash, is a substance used to
raise pH and total alkalinity.
SODIUM BISULFATE – Also known as dry acid, the chemical used to lower pH and total alkalinity of spa water.
MURIATIC ACID – A liquid acid that is most commonly used to reduce
pH and total alkalinity levels. It tends to be very strong and is not recommended for use in spas.
22
Water Conditioners
FLOCCULENT – A compound which claries spa water by gathering oils, dirt,
scum, metal deposits and small contaminant particles into larger globules,
which then can be easily trapped in the ltering system allowing the ltering
system to work more eectively.
CLARIFIER – A compound used to remove dissolved solids, metals, dirt, oils,
or other contaminants from spa and pool water.
SCUM BALL™ – A softball sized ball that is kept in the water. The ball is chemically treated so that it attracts contaminants that would normally be trapped
in the lter.
SEQUESTERING AGENT – Stain & scale preventing compounds that sequester dissolved metals to prevent water discoloration.
CALCIUM CHLORIDE – A soluble white compound used to raise the calcium
hardness of spa & pool water, to protect equipment from corrosion.
ALGAECIDE – A chemical used to kill algae and prevent it from growing back.
DEFOAMER – A compound used to reduce or eliminate foaming in spa water.
Products containing Chitin do this naturally.
CHITIN – A naturally occurring polymer (pronounced KY-tin) found in crab
and lobster shells. As a spa clarier, it is the best occulating agent available.
Removes oils, dirt, scum, and metal deposits and allows the ltering system to
work more eectively.
How To Use The Chemicals
Now that you have some knowledge about spa chemicals, you will learn how
to use those chemicals to maintain balanced water in your spa. This section
will explain how to apply chemicals, how much to use, and when to use them.
Usage Denitions
Before getting into how much and when, it is important to understand some
of the terminology that is used to describe how the chemicals are applied:
P.P.M. – Parts Per Million. Expressed as a ratio of number out of 1 million.
SHOCK – Addition of an oxidizer (OXY SHOCK) or superchlorinator to the water
to break-down the organic contaminates on which bacteria feed and to destroy ammonia and nitrogen compounds (oxidize only).
SUPERCHLORINATION – Means the addition of enough chlorine in the water
to kill all living things (sanitize) and destroy any organic wastes present in the
water (oxidize). Usually this means about double your normal dose of chlorine. Superchlorination can be done once a day for
heavy bather loads or as
infrequent as once a week for a moderately used spa.
23
CHLORINATION – To add chlorine to your spa on a regular basis to disinfect and oxidize your spa water.
BREAK POINT CHLORINATION – The process of shocking the water with
signicant quantities of chlorine to oxidize all contaminants and organic
wastes and leave all remaining chlorine as free chlorine.
CALCIUM HARDNESS – A measure of the amount of calcium dissolved
in water. Water with low hardness can lead to corrosion of metal parts.
Water with high level of hardness can cause scale (calcium crust) build up
on spa surfaces and clog lters, heaters and pumps.
WATER BALANCE –
Water balance is reached when all elements (pH, total
alkalinity, calcium hardness and total dissolved solids) are within their
proper ranges.
ENZYMES – Biodegradable proteins which breakdown oils, lms and digest scum in spa water.
FREE CHLORINE – The amount of chlorine available to kill bacteria
or algae. Also known as “Available Chlorine”.
COMBINED CHLORINE – The portion of the total chlorine in water in
chemical combination with ammonia, organics, and nitrogen, most
of which are chloramines.
TOTAL ALKALINITY (TA) – The measure in PPM of all the dissolved
base/alkaline material in the water. The acid-neutralizing capacity of
water which indicates its buering ability, or resistance to uctuations in pH.
TOTAL DISSOLVED SOLIDS (TDS) – The total amount of dissolved materials in pool or spa water. The ideal range is from 1,000 to 2,000 ppm in
pools and 1,500 ppm above the start-up TDS in spas.
Starting A Chemical Maintenance Program
Ultimately, in a chemical maintenance program, the goal is to maintain
water balance. If you apply chemicals and test your water on a regular basis, water balance is easy to maintain and your spa water will stay
clear and healthy. Although test strips are fairly accurate, test kits are
also available that are very accurate and will test everything that you will
need to monitor your water chemistry.
WATER BALANCE
is reached when
all elements (free
chlorine, pH, total
alkalinity, calcium
hardness and total
dissolved solids)
are within their
proper ranges.
24
Three main parameters should be tracked closely:
1. pH
2. Free chlorine
3. Alkalinity
T.D.S. (Total Dissolved Solids) and calcium hardness should be
checked after the rst three are in the correct range. Test strips and
test kits come with instructions on how to diagnose readings to
determine whether the chemicals are in the right range. Table 2-1
shows how to dispense chemicals and how often to do it.
In the beginning, it is a good idea to test your water daily to learn how the
water changes with the addition of chemicals. By keeping a log, you will be
able to keep better track of your water condition.
When adding water to your spa for the rst time or changing the water, you
should superchlorinate the water by doubling (1 tbsp. Per 100 gallons) the
regular dose of chlorine. It is a good idea to wait for 8 hours before entering
your spa after superchlorinating the water.
Remember that keeping your spa water healthy keeps you, your family, and
your guests healthy too. Most service calls for spa repairs are related to problems caused by not maintaining balanced spa water.
Figure 2-1: Spa water care
ALWAYS
read the entire
label on a
chemical
container
before using.
Read all safety
precautions
on the container.
25
Filtration
Your spa is pre-programmed to run a 2-hour lter cycle twice a day. For
the system to work properly, the lters must be hosed o at least once
a week and thoroughly cleaned once a month with a lter degreaser. A
dirty lter will restrict water ow and will prohibit the ltering system
from keeping your spa clean. If the lters are not cleaned for extended
periods, it could possibly damage the pumps.
If you have a problem with oating contaminants, you may want to purchase a skimmer net to easily remove bugs, leaves, etc…
Details on cleaning the lters are included in the maintenance section, but
as a reminder, it is important to rst turn o the power to the spa. Leaving
the power on while changing the lters could allow objects to be drawn
into the heater and/or pump and may damage your equipment.
To remove lters, double cartridge (50 sq/ft per lter):
Slide door face upwards. Remove door face. Pull out leaf / skimmer
basket.*
* Ensure that the leaf / skimmer basket ange is alligned
in the grooves when returning leaf / skimmer to the
housing.
Gently unscrew and remove
both lters.
Clean or replace lters. Note: be sure not to over
tighten lters when replacing.
Ozone Generator
Divine Hot Tubs™ Deluxe has an Ozonator made to our specications. Ozonators supply
the spa water with ozone, which is an extremely eective oxidant that will kill bacteria
and microorganisms. The Ozonator will distribute ozone into your spa automatically
during the lter cycles and will keep your spa and water sparkling clean. Even though
ozone is eective at keeping your water clean, it cannot replace the use of an eective
sanitizer. Refer to the chemical section for more information.
No maintenance is necessary on the ozonator. The ozonator works during the lter
cycles set by the controller only.
CAUTION!
Turn o the
power to the
spa before
removing
the lter!
For the best
performance
possible,
clean the
lter weekly.
26
JETS
Types of Jets
Your Divine Hot Tubs™ Deluxe spa comes with dierent types of jets and jet
congurations. All jets with the exception of the xed jets in the foot well by
the light are adjustable and can be turned on or o. They all combine to create a
luxurious and invigorating hydrotherapy environment that can’t be beat.
Most of the jets are removable for easy cleaning. It is not uncommon for particulates to get caught in the jets causing them to stop rotating, especially
in environments where there are trees overhead or nearby. Refer to the next
section for jet cleaning instructions. Most of the jets are easy to adjust or
remove when the pumps are o.
Many of our jets are illuminated by our multi-colored LED mood
lighting to illuminate your spirit.
2.25” Adjustable & directional
Target areas: Leg, back, wrist. This jet allows strategic placement to group multiple jets together in a small area. These
jet groupings allow the hydrotherapy to be maximized in leg,
back and wrist areas for your ultimate comfort.
3.25” Adjustable & directional
Target areas: Leg, foot, neck, shoulder, back. This
jet can be
directed to maximize
your ultimate comfort, as it is fully
adjustable.
5.25” Massage with 14 ow nozzles
This massage jet delivers an extreme massage action
through fourteen concentrated jets. These jets provide
unbelievable hydro therapeutic relief to your body at the end
of a hard day.
5.25” Deep tissue, adjustable & directional
This adjustable jet provides a high water ow for a deep
tissue massage to loosen the extremely tight muscle groups.
5.25” Single nozzle, deep tissue, power rotating
This single nozzle jet rotates an extravagant swirl of water and
air bubbles emulating a ‘kneading’ deep tissue massage.
5.25” Dual nozzle, deep tissue, power rotating
This dual nozzle jet rotates two extravagant swirls of water and
air bubbles emulating a ‘kneading’ deep tissue massage.
27
Jet, air and waterfall controls
Jet Controls
The button ‘JETS 1’ turns on and o
the pump/jets for the lounge. The
button ‘JETS 2’ turns on and o the
pumps/jets for all the seating area.
Waterfall Control
Soothing triple waterfall
arches are a featured item
and are a focal point of
beauty and fun. A handy
turn of the knob control
allows for complete adjustable
ow to match
your every mood.
Air Controls
These valves, which are located on the topside, are used
to control the air that ows through the jets. By introducing air into the jets, they eectively double their
power. Because there are so many tub models, it would
be impractical to describe which air controls corre-
spond with what jets. Experiment by opening all the
jets and turn on one motor at a time. Turn the air controls one at a time and
take note as to what jets are aected. Air controls will only aect the jets that
are operating.
Cleaning The Rotating Jets
Occasionally debris will get caught in the housing of the rotating jets causing
the jet to either slow down the rotation or stop rotating altogether. This can
easily be xed by removing the jet and cleaning it. Always turn pumps o
before removing jets. After removing the jet, they can easily be cleaned by
vigorously shaking the jet while in the water. If the jet nozzle does not spin
freely after doing this, move the nozzle to the outside rotating position and
turn the nozzle in the rotating pattern until it starts to bind. Move the nozzle
back and forth over the binding spot until it starts to free up. Shake the jet in
the water again and check for free rotation.
Jet Removal
To remove jets simply turn the outside ring of the jet
counterclockwise approximately one quarter turn
and pull jet out (Figure 3-1). To replace the jet, simply
place the jet in the shell and turn the jet until the slots
line up, then turn jet one quarter turn clockwise until
secured. The jet will easily push into place and “snap”
when it is locked.
28
MAINTENANCE
Pillows
Your spa is equipped with high quality polyurethane foam pillows. These
pillows can be removed by simply pulling them o. To replace them, line the
receptacle holes up with the buttons on the spa.
Spa Skirt
Divine Hot Tubs™ Deluxe uses a weather-resistant and impact-resistant material
for their exterior cabinetry. This material oers the beautiful look of tongue
and groove wood cabinetry and comes pre-stained in the color selections
provided by Divine Hot Tubs
™
Deluxe.
If access to the plumbing, motors or the controller is required, remove the
screws on the service panels using a screwdriver. Panels can then be easily
removed by pulling the panel away from the spa.
The Shell
WARNING!
Do not sand
quarite
nishes.
Your Spa is constructed with a high quality, impact resistant, thermoplastic shell that requires very little maintenance. Make sure
that when you drain and clean your spa that you use a mild, nonabrasive cleaner and cleaning pads. We recommend that you use
a cleaner made specically for cleaning spas. They tend to be nonabrasive and easy to rinse o completely.
Spa Cover
If you purchased a cover with your spa, you will want to be sure to keep it
clean and protected. Spa covers exposed to the outdoors take a beating from
the elements. Use a vinyl protectant to discourage deterioration caused by
the UV rays from the sun. This will also minimize rain penetration.
Once a month, take the cover o the spa and use a sponge and dish soap to
scrub the cover clean. Keeping the cover free of dirt and debris is the most important maintenance task for the cover. Be sure to clean the seams extra well.
Your cover comes with screws that are used to fasten the receiving end of the
strap locks. Simply align the cover on the spa and stretch out the straps until
they are tight. Mark the location of the strap receptacles, then fasten them to
the spa skirt with the screws supplied.
29
Winterizing
If you live in a climate where winter temperatures are below freezing and
power
to the spa will be disconnected, follow these procedures for draining:
WARNING!
Damage caused
by freezing is
not covered
under warranty.
1. Add an algaecide to the water and run pumps for half an
hour to evenly disperse algaecide.
2. Turn o power to the unit at the circuit breaker.
3. Drain the spa by attaching a garden hose to the open end of
the drain valve (See section on ‘Draining your spa’).
After the
spa is empty, remove the hose and leave the drain valve open.
4. For freeze protection – Access motor area by removing the outer front
panels to the right and left of the controller panel and unscrew the
plumbing collars from the pumps. Leave union couplings disconnected.
Vacuum out lines with a wet/dry shop vacuum.
5. Soak up any excess water that drains from motors and associated plumbing
with a towel. Keep water and debris out by covering with a rigid spa cover.
6. Before using the spa again, reattach pump couplings, close drain valve,
and review startup instructions.
If the spa is to be used during the winter, save energy by turning the temperature
down and keeping the spa covered. If the spa reaches freezing temperatures, the
main pumps will automatically turn on to circulate the water.
30
Draining The Spa
We recommend that you drain and clean
your spa no more than 3 or 4 times per year,
depending on how frequently you use it
and how well you maintain your water. In
most cases this simple process will only
take about an hour to accomplish.
Drain Location:
The drain is located in the
lower right hand corner
of the cabinet under the
topside control panel. This
position is the innermost
closed postion.
Step 3:
Screw on a garden hose.
Place the other end of the
hose in the area you want
the water to drain to.
Step 4:
Once the hose is in place,
push in the hose/drain valve
half way to the middle
‘open drain position’ and
drain your spa.
*Note: if you push it in all
the way to the innermost
closed position, the water
will not drain.
Step 5:
When you are done draining your spa, reverse these
steps to close the drain,
screw on the cap and push
in the valve to the innermost closed position.
Step 1:
Using your hand, pull and
slide out the drain plug to
the outermost extended
closed position.
Step 2:
In the outermost extended
closed position, unscrew
the cap. Water should not
drain out in this position.
Innermost
closed
position
Middle
open
position
Outermost
closed
position
31
Our environmental
footprint is green
Providing a greener spa.
Divine Hot Tubs™ Deluxe is strongly committed to protecting the health of our environment and manufacturing energy ecient
hot tubs that help to conserve our natural
resources.
Eco-Eect Technology.
This technology is built into every hot tub
to help save you money in electricity. From
the oor to the top cover, every hot tub is
thermally insulated with 2” of rigid EPS
insulation
and lined with a reective layer
to further capture heat and prevent it from
escaping. Each hot tub’s insulation rating is
an R-20 value and our covers are rated with
an R-18 value. These ratings are similar to
the insulation standards in new home construction
Recycling.
Divine Hot Tubs™ Deluxe takes pride in
using 100% recycled ABS to fabricate our
ooring systems on all of our spas. We also
recycle 100% of our wood, plastic and cardboard waste.
Quality, Energy Ecient Spas
energy efficient spas
engineered with
technology
32
APPENDIX A
Troubleshooting
For error message on your topside control, see control reference from the Initial Start-up.
PROBLEM PROBABLE CAUSE REMEDY
GFCI trips (on startup) Improper or defective
wiring.
Electrician should inspect for
wiring mistakes.
GFCI trips A) Ozone generator
defective.
Unplug from controller and
reset breaker to verify problem.
B) Unknown cause. Unplug all components, then
plug in one at a time until
problem is identied.
C) Heater element burned
out.
Contact customer service.
System not operating
A) System lockup. Reset power source or GFCI.
B) Improper or defective
wiring.
Electrician should inspect for
wiring mistakes.
C) House circuit breaker
tripped to o position.
Reset circuit breaker.
GFCI tripped to o position.
Reset GFCI. If still tripping,
Check installation guide for
proper wiring.
Controls
PROBLEM PROBABLE CAUSE REMEDY
System overheating,
shutdown
A) Restricted lter. Clean lter overnight with lter
degreaser.
B) Water too low.
Fill water to ll line on lter door.
Control response
poor
A) Low water level.
Fill water to ll line on lter door.
B) Dirty lter. Clean lter overnight with lter
degreaser.
C) Closed slice valves. Remove service panels and
open slice valves.
Water won’t heat A) Same suggestions as
system overheating
and poor control
response.
If problem persists, contact
customer service.
B) Improper or defective
wiring.
Electrician should inspect for
wiring mistakes.
33
Pumps
PROBLEM PROBABLE CAUSE REMEDY
Noisy pump or motor A) Clogged lter or pump
inlets.
Clean lter, lter basket and
pump inlets
B) Low water level. Fill water to ll line on lter
door.
C) Slice valves not open. Remove service panels and
open slice valves.
D) Debris in pump(s). Contact customer service.
E) Damaged or worn
motor bearings.
Contact customer service.
Motor not functioning
A) Cord unplugged or
damaged.
Check wiring to controller.
Contact customer service.
B) Motor overloaded. Let motor cool for one hour,
open all jets. Motor will reset
automatically.
C) Defective start switch. Contact customer service.
D) Blockage in line. Contact customer service.
E) Kink in hose. Remove service panels and
check for a kinked hose.
F) Slice valves not open. Remove service panels and
open slice valves.
G) Blown fuse. Check fuses. Replace if bad.
Jets
PROBLEM PROBABLE CAUSE REMEDY
Rotating jets won’t
rotate
Debris in jet housing. See ‘Cleaning the rotating jets’
section of the JETS chapter.
Water
PROBLEM PROBABLE CAUSE REMEDY
Water leak
A)
Compression ttings
(unions) have loosened.
Tighten ttings.
B) Leak at barbed tting.
Cut o hose clamp through the
raised ear portion and reseat
hose. Reconnect with a new
hose clamp or a ‘worm drive
clamp’.
34
Water (Continued)
PROBLEM PROBABLE CAUSE REMEDY
Cloudy water
A)
Clogged or blocked
lter tting.
Remove lter and clean tting.
B) Dirty lter.
Clean lter.
C) Poor water chemistry.
Balance water.
D) Insucient lter time.
Increase lter time to a minimum 4 hours per lter cycle.
E) Particles too small for
lter.
Add occulent and clarier.
F) High pH and / or
alkalinity.
Adjust pH with pH Down.
G) Trace metals in water.
Use metal remover.
H) Too much clarier used.
Wait to be ltered out.
Green water
A) Algae.
Add algaecide, superchlorinate
and add Oxy Shock. Check
ozonator.
B) Metal corrosion in
equipment.
PH too low, adjust to 7.2 to 7.6
with pH Up.
Brown water
Iron present in water.
Superchlorinate and add Oxy
Shock. Add metal remover.
Blue-green water
Copper present in water.
Usually only found in spas
with gas heaters.
PH too low, adjust to 7.2 to 7.6
with pH Up.
35
Frequently asked questions
Q: Why is my spa not heating?
A: Check which mode you are in: standard, sleep or economy. See ‘Topside
Control’ section on pages 14 – 18. Standard and Economy mode will allow
temperature to drop 10 degrees. Sleep mode will allow temperature to
drop 20 degrees.
Q: The system is receiving proper voltage, why doesn’t anything function?
A: 1. Check for blown fuses, burn marks or signs of tampering in the box.
2. Power down the spa, and reset the GFCI. If problem persists, contact
customer service for tech support.
Q: What does the ozone generator do?
A: An ozonator puries naturally. It produces an active oxygen that attacks
bacteria at microscopic levels reducing the amount of chemicals needed
for perfect water. Ozone is also useful in coagulation of metals an other
contaminants found in some areas.
Q: How do I know if my ozonator is working?
A:
During a lter cycle, a green LED light on the ozonator will light and bubbles
will move through the clear water line that connects to the ozonator.
Q: How do I ll the spa with water?
A:
1. Place your garden hose into the lter housing. This will ensure that
air bubbles are removed from the lines while you ll the spa.
2. Turn the water on so that most of the water enters through the lter
chamber.
3. Fill the water to the proper level – half way up the lter housing as
shown in picture above.
Q: How do I drain the spa?
A: See instructions on page 30.
>
Drain Location: The drain is located in the center of the oor directly
under the topside control panel. This is the innermost closed position.
1.
Remove Cap. Using your hand, unscrew the cap to the drain.
2.
Attach Hose. Screw on a garden hose. Place the other end of the hose
in the area you want the water to drain to.
3.
Open Drain. With the hose attached, turn the round portion of the drain
counterclockwise until it stops, then gently pull the round portion
(with hose attached) out until you hear a click (approx 1/4”).
4. Close Drain. When you are done draining your spa, reverse these steps
to close the drain (step 3), remove the hose (step 2), screw on the cap
(step 1).
36
4-11-11
Divine Hot Tubs™ Deluxe
LIMITED WARRANTY
Every Divine Hot Tubs™ Deluxe spa is manufactured
to our exacting standards and requirements.
Your long-term enjoyment of your hot tub is our
ultimate goal. Therefore, we are proud to provide
these comprehensive warranties with our products.
5yr.
Structural
Warranty
1yr.
Hardcover
Warranty
2yr.
Equipment
Warranty
5-YEAR SPA STRUCTURAL
Divine Hot Tubs™ Deluxe structural system (shell surface,
cabinet integrity*,
pillar supports and oor base) are warranted against water loss occurring from defects in material
or workmanship for ve years from the original purchase date.
Divine Hot Tubs
™
Deluxe also warrants their spa shell interior
surface against blistering, cracking and delamination for ve
years from the original purchase date.
2-YEAR EQUIPMENT
Divine Hot Tubs™ Deluxe warrants the operating plumbing
and equipment against defects in workmanship for two
years from the original purchase date. This includes two year
warranty for authorized labor.
1-YEAR INSULATED HARDCOVER
Divine Hot Tubs™ Deluxe warrants the insulated hardcover
against defects in workmanship for one year from the original
purchase date.
“We reserve the right to improve our product without notice”
* Does not include the surface color nish (stain or paint).
D E L U X E
live better | feel better
37
4-11-11
LIMITED WARRANTY DETAILS
Structural System: 5-Year Warranty
(shell surface, cabinet integrity*, pillar supports and oor base)
Plumbing & Equipment: 2-Year Warranty
Authorized Labor: 2-Year Warranty
Hardcover: 1-Year Warranty
HOW THE WARRANTY WORKS
In the event of a covered defect under this Limited Warranty, Divine Hot Tubs™ Deluxe Series or
its agent will make repair in accordance with conditions contained in this Limited Warranty. The
homeowner is required to provide full access to the cabinet’s entire service side panels, without
any obstructions, to service all internal components. There will be no charge for parts or labor
to repair the spa. There may be repair person travel costs if the spa is located outside the normal
service area. If the covered defect cannot be repaired, as determined by Divine Hot Tubs™ Deluxe
Series, we reserve the right to provide a replacement exchange spa of equal value. The spa owner
will be responsible for the cost of the removal and installation of the replacement spa. Divine Hot
Tubs™ Deluxe Series must be contacted in advance for packaging and shipping instructions. The
liability of Divine Hot Tubs™ Deluxe Series under this Limited Warranty, if any, shall not exceed the
original amount paid for the defective product. It is the responsibility of the spa owner to notify
the factory in writing immediately upon discovery of a warranty claim. Neglecting this notication
may void your claim.
LIABILITY LIMITATIONS
This warranty does not cover any defects, malfunctions or damages that result from improper installation, commercial use or improper maintenance. The spa shell is made of high quality impact
resistant thermoplastic. The spa surface cannot be subjected to periods of direct sunlight without
being lled with water. Exposure to direct sun can cause deformation of the spa surface. Such exposure will void the warranty. This Limited Warranty is limited to the original owner, installed at the
original site. Any requests for change of site location must rst be approved in writing by Divine Hot
Tubs™ Deluxe Series. This Limited Warranty is void if the spa has been altered, neglected, abused
or misused or if any repairs have been made by an unauthorized agent. Misuse and abuse include
any installation, maintenance or operation not in accordance with the owner’s operations manual.
Divine Hot Tubs™ Deluxe Series is not responsible for incidental or consequential damages of any
nature, acts of God or other causes beyond the control of Divine Hot Tubs™ Deluxe Series. All warranties, implied or otherwise, including implied warranties for merchantability and tness for a
particular purpose, are limited to the terms set forth in this warranty. Exterior structural integrity
of the cabinet is warranted to be free of defects at time of delivery and for ve years thereafter*.
No representative of Divine Hot Tubs™ Deluxe Series, not its agents, distributors or dealers, has any
authority to alter in any manner the terms of this Limited Warranty and Divine Hot Tubs™ Deluxe
Series is not responsible for any undertaking, representation of warranty made by any other person
beyond those expressly set forth in this warranty. Exclusions: Fuses, light bulbs, spa pillows and
lter cartridges.
* Does not include the surface color nish (stain or paint).
38
NOTES
39
NOTES
© June, 2011 | Divine Hot Tubs™ Deluxe | spa manual, US/Canada, Divine Hot Tubs Deluxe 2-1-13
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