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Operation & Maintenance Manual
FRED SR | SR2 | SR1 C | SR2 C
FRED SR2FRED SR
READ AND SAVE THESE INSTRUCTIONS
Visit our Website for more information on this product
www.diversitech.ca
1200 55th Avenue, Montreal, Quebec H8T 3J8
Tel: 1.800.361.3733 | Fax: 1.514.631.9480 | [email protected]
FRED SR2 C FRED SR1 C
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Table of Contents
SECTION 1 – SAFETY PRECAUTIONS OF FUME & DUST EXTRACTION/COLLECTION .................................................................................................................................................3
1.1 Symbols ...........................................................................................................................................................................................................................................................................................3
1.2 User Responsibility ...................................................................................................................................................................................................................................................................3
1.3 Fume Extraction Hazards .....................................................................................................................................................................................................................................................3
1.4 Dust Collection Hazards .......................................................................................................................................................................................................................................................4
1.5 Safety Stickers .............................................................................................................................................................................................................................................................................4
SECTION 2 – SPECIFICATIONS ...................................................................................................................................................................................................................................................................................4
2.1 Diagram & Description ....................................................................................................................................................................................................................................................................................4
2.2 Product Specifications .......................................................................................................................................................................................................................................................................................5
2.3 Filter Specifications ...............................................................................................................................................................................................................................................................................................5
2.4 Dimension ..................................................................................................................................................................................................................................................................................................................6
SECTION 3 – SETUP / INSTALLATION .................................................................................................................................................................................................................................................................6
3.1 To Setup or Install Safely ..................................................................................................................................................................................................................................................................................7
3.2 Un-Packaging ..........................................................................................................................................................................................................................................................................................................7
3.3 Tools Required ........................................................................................................................................................................................................................................................................................................7
3.4 Mounting Options ..................................................................................................................................................................................................................................................................................................7
3.5 Electrical Options ...................................................................................................................................................................................................................................................................................................7
SECTION 4 – OPERATION ..............................................................................................................................................................................................................................................................................................7
4.1 To Operate Safely ..................................................................................................................................................................................................................................................................................................8
4.2 Controls ........................................................................................................................................................................................................................................................................................................................8
4.3 Pre-Use Checklist ..................................................................................................................................................................................................................................................................................................8
4.4 Principles of Operation ......................................................................................................................................................................................................................................................................................9
4.5 Failure Event .............................................................................................................................................................................................................................................................................................................9
4.6 ICS-360 Injection Cleaning System .......................................................................................................................................................................................................................................................10
SECTION 5 – MAINTENANCE & TROUBLESHOOTING .........................................................................................................................................................................................................................10
5.1 To Maintain this Product Safely ................................................................................................................................................................................................................................................................10
5.2 Tools Required ....................................................................................................................................................................................................................................................................................................10
5.3 Routine Maintenance Schedule ................................................................................................................................................................................................................................................................11
5.4 Troubleshooting Procedure ........................................................................................................................................................................................................................................................................12
APPENDIX 1A – ELECTRICAL DIAGRAM MANUAL [120 VAC] Single Phase Power ......................................................................................................................................................13
APPENDIX 1B – ELECTRICAL DIAGRAM MANUAL [230/460/575v] 3-Phase Power .....................................................................................................................................................14
APPENDIX 2 – MAINTENANCE RECORD ........................................................................................................................................................................................................................................................15
APPENDIX 3 – ARM-TO-BLOWER DIRECT INSTALLATION ................................................................................................................................................................................................16,17, 18
APPENDIX 4 - ARM TO REMOTE MOUNT BRACKET INSTALLATION ................................................................................................................................................................................19,20
APPENDIX 5 – SAMPLES SAFETY STICKERS ...............................................................................................................................................................................................................................................21
NOTES..................................................................................................................................................................................................................................................................................................................................22,23
Limited Equipment Warranty ..................................................................................................................................................................................................................................................................Back Cover
Freight Claims ...................................................................................................................................................................................................................................................................................................Back Cover
Return Material Policy ..................................................................................................................................................................................................................................................................................Back Cover
Revised March 2019 [E N]
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SECTION 1 - SAFETY PRECAUTIONS OF FUME & DUST EXTRACTION/COLLECTION
1.1 Symbols
This manual uses several
symbols to highlight specific
hazards. Be familiar with
these symbols and when
you see them in this
manual, read adjoining
warning text to avoid the
hazard.
READ
BEFORE
USE
DO
NOT
USE
This manual contains specific cautionary statements related to worker safety. To protect yourself and
others, read this manual thoroughly and follow as directed before use. Not all hazards of fume & dust
control are listed in this manual, and no hazards related to welding, cutting, grinding, painting, deburring
or other applications are listed. Consult a qualified safety professional.
Do not use this equipment:
• To extract combustible dusts, liquid vapors, aggressive fumes such as acids.
• To extract smoke or fumes above 180°F / 82°C.
• If the power cord has been damaged or ground (third prong) removed.
• Without a filter.
WARNING!
DANGER!
ELECTRIC
SHOCK
!
MOVING
PARTS
HOT
PARTS
1.2 Users Responsability
• Improper use can be hazardous.
• All users must carefully read and understand this instruction manual prior to use
• No objects, such as tools, should be placed on the machine.
• When moving machine, care should be taken to ensure the users feet remain clear of the wheels.
• Machine weights 474 lbs without a capture arm, proper care should be taken when moving.
• Motor should not contact any objects, and all motor repairs should be performed while the power switch is off and
the power source is disconnected. Operator should not touch motor during use.
• Blower assembly should not contact any objects, and all blower repairs should be performed while the power switch
is off and the power source is disconnected. Operator should not touch blower during use.
• For maintenance of any and all components, power switch must be off and the power source disconnected
• It is your responsibility to follow all applicable ANSI, OSHA, UL, CSA, National & Local Fire Codes, and other
regulatory guidelines covering the safe use of equipment that extracts fumes, collects dusts, and exhausts
filtered air either indoors or outdoors.
• Before use, inspect the unit for damage and verify it is working properly.
• Only qualified persons should install, operate, maintain, or repair this unit.
• Do not modify or repair the unit with parts or accessories not supplied by the manufacturer.
• Consult filter manufacturer’s instructions for filter use and reuse, including instructions for cleaning.
1.3 Fume Extraction Hazards
• Breathing smoke, fumes, or dusts produced in applications such as welding, cutting, grinding, painting, deburring
are hazardous to user’s health. Proper ventilation or use of well maintained fume extraction and/or dust collection
equipment helps the user avoid these hazards.
• Breathable contaminants may not be visible or have an odor.
• Stop operation and leave the area immediately if 1) breathing becomes difficult, 2) experience dizziness,
impaired vision, 4) or eye/nose/mouth irritation.
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1.4 Dust Collection Hazards
• Dusts from many metalwork, welding, cutting, grinding, painting, or deburring applications can be combustible.
• Do not use or install equipment where any potential for combustible fumes or dusts are present, until a
qualified person has indicated it is safe to do so.
• Never use or install equipment where the potential for combustible fumes or dusts are present without a
fire/explosion protection system.
• If you are unsure if the product you purchased is correct for your application, call Diversitech at 1-800-361-3733.
1.5 Safety Stickers
• This machine is equipped with safety stickers to remind operators of the inherent dangers during use and maintenance.
• The stickers are only reminders, and all safety precautions contained in this manual must be well understood and adhered to by all users.
• See APPENDIX 5: Sample Safety Stickers for example of stickers applied to machine.
SECTION 2 - SPECIFICATIONS
2.1 Diagram & Description
FRED-SR
Single Arm, Self-Cleaning, Mobile
Fume Extractor
FRED-SR1
Single Arm, Self-Cleaning, Mounted
Fume Extractor
FRED-SR2
Dual Arm, Self-Cleaning, Mobile
Fume Extractor
FRED-SR2C
Dual Arm, Self-Cleaning, Mounted
Fume Extractor
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2.2 Product Specifications
Nominal
Model
FRED SR Portable Fume Collector with externally articulated manual capture arm
FRED-SR
FRED-SR Portable Fume Collector with Fume Tracker™ hands-free capture arm
FRED - S R-T
FRED-SR2 Portable Fume Collector with two externally articulated manual capture arms
FRED-SR2 2500 5.0 3P/60Hz
FRED SR2 C Fume Collector with two externally articulated manual capture arms
FRED-SR2 C 2500 5.0 3P/60Hz
Airflow
(CFM)
120 0
180 0
2500
120 0 1.5
180 0 3.0
2500 5.0 3P/60Hz 13.0 6.5 5.0
Motor
(H.P)
1.5
3.0
5.0 3P/60Hz 13. 0 6.5 5.0
Phase
(Hz)
1P/60Hz
3P/60Hz
1P/60Hz
3P/60Hz
@120 V
(amps)
13. 2
---
13. 2
---
2.3 Filter Specifications
Description Stage Part # Filter Area
Nano-Fiber Filter Primary S-I A-21N F
Polyester Filter Primar y S-IA-21PT
HEPA Filter After-Filter S-SR-1009
24” × 36” × 5-7/8”
Power Cord
@230V
(amps)
--- --- ---
7.1
---
7.1
13. 0
13. 0
190 SQ. F T.
105 SQ. F T.
@440V
(amps)
3.7
--- ---
3.7
6.5 5.0
6.5 5.0
Efficiency
ME RV 15 Ye s
ME R V 11 Yes
MER V 17 No
@575V
(amps)
3.2
3.2
Filter
Length
(ft.)
15 10/13
---
---
15 10/13
---
---
---
---
Reusable
Arm
Length
(ft.)
10/13
10/13
10/13
10/13
10/13
10/13
For information on inspecting and cleaning filter, or purchasing replacement filters, contact Diversitech at 1-800 -361-3733.
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2.4 Dimensions
Arm
Length
Model
FRED SR Portable Fume Collector with externally articulated manual capture arm
FRED-SR
FRED-SR Portable Fume Collector with Fume Tracker™ hands-free capture arm
FRED - S R-T
FRED-SR2 Portable Fume Collector with two externally articulated manual capture arms
FRED-SR2
(ft.)
10 6 32.5 115 33 13 60 34 18. 5
13 6 32.5 128 33 13 60 60 18 .5
10 7 32.5 115 33 13 60 34 18. 5
13 7 32.5 128 33 13 75 34 18.5
10 (x 2) 6 (x2) 32.5 115 33 13 60 34 18. 5
13 (x 2) 6 (x2) 32.5 128 33 13 60 60 18 .5
Arm
Diameter
(in.)
Width
[a]
Height
[C]
Footprint (in.)
Length
[b] [d] [e] [f] [g]
6!7
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SECTION 3 - PRE-INSTALLATION
3.1 To Setup or Install Safely
• Do not place unit near flammables or combustible surface.
• Refer to SECTION 2: Specifications, to know the electrical requirements of the unit you are
installing and ensure adequate input power that is properly sized, rated, and protected.
• This unit must be grounded for safe operation.
3.2 Un-Packaging
1. Immediately upon receiving the unit, carefully examine the carton for damage during transit.
2. Use lift forks or truck to move
3. Remove packing material.
4. Avoid tipping or inverting during handling.
5. The item serial number, model, and electrical ratings are listed on the nameplate. Record this information in the
Maintenance Record provided in APPENDIX 2: Maintenance Record, or your own preventative maintenance system.
3.3 Tools Required
1. 7/16 Socket or Wrench
2. 9/16 Socket or Wrench
3. Torque Wrench
The tools above are required for unit assembly.
3.4 Mounting Options
• If you purchased a mobile model, see APPENDIX 3: Installation of Fred SR/SR2.
• If you purchased a wall/ceiling mounted model, see APPENDIX 6: Installation of Fred SR2 C/SR1 C.
3.5 Electrical Options
• Single-Phase Unit: See APPENDIX 1A: Electrical Diagram [120 VAC] Single-Phase Power for wiring
instructions. Have a certified electrician install unit according to local regulations.
• 3-Phase Unit: See APPENDIX 1B: Electrical Diagram [230/460/575 VAC] 3-Phase Power for wiring instructions.
Have a certified electrician install unit according to local regulations.
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SECTION 4 - OPERATION
4.1 To Operate Safely
• Read and understand SECTION 1: Safety Precautions and SECTION 4: Operation before use
• Read and understand all Material Safety Data Sheets and Manufacturer’s instructions of all
process materials, consumables, and equipment used in conjunction with this equipment.
• Keep away from all mechanical moving parts including motor, gears, and other pinch points.
• Do not use product without first confirming if a Spark Arrestor is required and installed for
the type of dust, or fumes you are extracting and/or collection. If you are unsure, call a
Diversitech representative at 1-800-361-3733.
4.2 Controls
• The machine controls are basic, and consist solely of a power switch with ON and OFF positions.
• If the machine is equipped with a Minihelic differential pressure gauge, the Minihelic should
read between .8 and 4.2 inches W.C. during normal operation.
• For a reading of more than 4 inches W.C, consult SECTION 5: Maintenance
and Troubleshooting as filter servicing may be required.
4.3 Pre-Use Checklist
• Read and understand SECTION 1: Safety Precautions and ensure SECTION 3: Pre-Installation has been followed.
• Before plugging unit in to an input power source, look at the manufacturer’s label located on the exterior of the unit
and ensure the source is correctly sized in terms of Voltage and Amperes.
• Prior to use in your application, turn the unit ON, and perform a function test. To do so:
1. LOOK: Have the front and back doors been closed properly.
2. Turn switch to ON position.
3. LOOK: Is the unit level, stable, and that nothing is obstructing the extraction path.
4. LISTEN: Does the motor and suction sound smooth and within expected volumes.
5. FEEL: Place your hand on top of the unit and sense for unexpected vibration. Place you hand in front of
the intake hood/surface and sense for expected level(s) of suction.
• Inform all potential users of this equipment where they may find and review this manual.
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4.4 Principles of Operation
This product is designed to capture and clean smoke and dust from medium & heavy duty welding, soldering, and grinding applications. When operating,
air is drawn in to the nozzle, passes through the 7” diameter hose, then through the air cleaner’s filtration system, and is exhausted through the rear
discharge.
This product consists of four basic components:
1. Capture Arm(s)
2. A blower
3. Cartridge Filter
4. Motor & Electrical assemblies
5. ICS-360 Injection Cleaning System
6. Dust Drawer (Mobile) or Hopper (Ceiling Mount)
• The operator is to positon the machine within operating distance, and activate the caster wheel brakes.
• The operator can then position the capture arm close enough to the worksite to capture all dust and fumes that will be produced.
• Ensuring that all safety procedures have been followed, the operator can turn on the machine and begin working.
• When not in use, the machine should be turned off.
4.5 Failure Event
If, for some reason, during operation there is an accident, a blockage occurs, the Minihelic displays abnormal pressure differences, or the machine begins to act
abnormally, the operator should immediately shut off the machine. This is considered a machine failure and the following steps should be taken:
This product consists of four basic components:
1. Turn the power switch to the OFF position.
3. Seek medical attention if an accident occurred.
4. Follow the guidelines in SECTION 5: Maintenance and Troubleshooting.
Remember, under no circumstance should the machine be turned back on while performing maintenance.
4.6 ICS-360 Injection Cleaning System
The ICS-360 Injection Cleaning System works to blow particulate off the filter and into the dust drawer in a cycle that takes approximately 8 minutes to complete.
The cycle initiates automatically each time the units turned off. If the cycle has started and the unit is turned back on, the ICS-360 will recommence cleaning from the
last position the next time the unit switched off.
STATUS LIGHTS
A Fault Alert
Solid > Cleaning
B
Flashing > Homing
C Trigger
D Top Switch
E Bottom Switch
F Motor Up
G Motor Down
H Solenoid 1
I Solenoid 2
J Power 12VAC
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SECTION 5 - MAINTENANCE & TROUBLESHOOTING
5.1 To Maintain this Product Safely
• Read and understand SECTION 1: Safety Precautions and SECTION 4: Operation before maintenance.
• Do not breathe the dust collected from product while changing/cleaning filters or performing maintenance on this
product.
• Disconnect power before performing any maintenance on unit, including filter inspection. The input power to this unit is
high voltage, and touching any live electrical parts can cause fatal shocks or severe burns. Do not touch live electrical
parts.
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5.2 Tools Required
EYE
PROTECTION
• Keep away from all mechanical moving parts including motor, gears, and other pinch points while operating.
• Operating this unit causes some parts to heat to a point that will burn bare hands. Before maintenance allow parts to
cool, or use proper tools and personal protection equipment during maintenance.
RESPIRATOR GLOVES
WASTE
CONTAINER
REPLACEMENT
FILTER
(if required)
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5.3 Routine Maintenance Schedule
The manufacturer recommends the following routine maintenance based on light-duty use in normal operating conditions. Service more frequently if the
unit is used in severe conditions.
Frecuency Manual Reference
Pre-Use
• Perform pre-use inspection to ensure operating correctly. 4.3
ISC-360 Self-Cleaning Cycle
• Automatically initiated each time unit is turned OFF. 4.5
Every (1) Week - Empty Dust Drawer
• Remove dust drawer and deposit accumulated particulate in appropriate waste container. Refer to local regulations
regarding disposal procedures as some captured contaminants may be flammable, explosive, or toxic.
• Recommended frequency is one week, but may be less or more depending of application.
As Required – Replace Filter
1. Replace Filter
Every (12) months Inspect Basic Components
1. Clean unreadable labels and exterior surfaces
2. Capture Arm: Check for tears in flex hoses and fitting of hose clamps
3. Cabinet: Look for loose wiring.
4. ICS-360 Function Test:
• Open Cabinet Door (keep open)
• Remove Filter
• Turn ON unit, and then OFF
• Observe if ICS-360 cycle initiates (normal delay of 30 seconds)
• Observe if air nozzle passes the complete range (bottom-to-top) of acme shaft.
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5.4 Troubleshooting Procedure
Turn Unit
On
Check Leads at
Input Power
Source
Motor
Operating
NO
Check Leads at
Unit
NO INTERMITTENTLY
Motor
Operating
YES
Air Flow
Restricted
NO
YES
Check/clean
Hood inlet &
Capture tubes
Air Flow
Restricted
YES
Call for Service
1(800)361-3733
Replace
Filter
NO
Call for Service
1(800)361-3733
Call for Service
1(800)361-3733
NO
ICS-360
Operating
YES
Unit Operates
Properly
NO
Air Flow
YES
Restricted
YES
Call for Service
1(800)361-3733
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APPENDIX 1A - ELECTRICAL DIAGRAM MANUAL
[120 VAC] Single-Phase Power
ELECTRIC
SHOCK
HAZARD
WARNING
Do not route auxiliary contact cable in
the same conduit as motor cable
NOTE
Specific transformer wiring may
differ depending on voltage
configuration.
Disconnect power before performing any maintenance on unit, including filter
inspection. The input power to this unit is high voltage, and touching any live
electrical parts can cause fatal shocks or severe burns. Do not touch live electrical
parts.
1.5 HP [120v]
TEFC Motor
60 Hz
Units in brackets [ ] refer to imperial
system values
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APPENDIX 1B - ELECTRICAL DIAGRAM MANUAL
[230/460/575V] 3-Phase Power
ELECTRIC
SHOCK
HAZARD
WARNING
Do not route auxiliary contact cable in
the same conduit as motor cable
NOTE
Specific transformer wiring may
differ depending on voltage
configuration.
Disconnect power before performing any maintenance on unit, including filter
inspection. The input power to this unit is high voltage, and touching any live
electrical parts can cause fatal shocks or severe burns. Do not touch live electrical
parts.
3HP [230/460/575v]
TEFC Motor
3600 RPM 60 Hz
Units in brackets [ ] refer to imperial
system values
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APPENDIX 2 - MAINTENANCE RECORD
Diversitech Inc. authorizes this page to be photocopied or otherwise reproduced as needed for management of maintenance
records.
MANUFACTURER: DIVERSITECH INC. MODEL N° FRED-SR SERIAL N°
SERVICE LOCATION: CONTROL N°
Date Description of Service Serviced By Location Comments
Only use manufacturer approved replacement parts on this unit.
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APPENDIX 3 - ARM-TO-BLOWER DIRECT INSTALLATION
3.1 Unpack capture arm, hood, and base
Capture Arm
Swivel Base
STEP 1. Unpack capture arm, hood, and base.
3.2 Attach swivel base to mounting plate
Vent Hood
STEP 2. Attach swivel base to mounting plate.
• Mount Swivel Base to Mount Plate.
• Tighten all Bolts (8) with Washers (8)
• Toque each bolt to 23 N m
Quantity
1 Mounting Plate
1 Swivel Base
8 1/4’’ Bolt, Socket Cap
8 1/4’’ Washer
Hardware
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3.3 Attach capture arm to swivel base
STEP 3. Attach capture arm to swivel base.
Quantity
1 Swivel Base
1 Capture Arm Assembly
3 1/4’’ Bolt, Socket Cap
6
3
3
Hardware
1/4’’ Washer
1/4’’ Locking Nut
1/4’’ Spacer
• Insert Spacers (3) between Capture Arm Mounting Bracket.
• Thread Bolts (3) with Washers (3) through Mounting Bracket and Spacers.
• Mount Capture Arm Assembly to Swivel Base.
• Thread Washers (3) and Locking Nuts (3) to Bolts (3)
• Tighten all Bolts (3) to Locking Nuts (3)
• Toque each bolt to 40 N m
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3.4 Install flex hose
STEP 4. Install flex hose.
• Mount Flex Hose to Swivel Base and Capture Arm.
• Tighten Both Hose Clamps.
Quantity
1 Fred-SR Assembly
2 Hose Clamps
1 Flex Hose
Hardware
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APPENDIX 4 - ARM TO REMOTE MOUNT BRACKET INSTALLATION
4.1 Wall mount bracket standard assembly
STEP 2. Description of the bracket assembly.
• Mount Swivel Base to Remote Mount Bracket.
• Tighten all Bolts (8) with Washers (8)
• Toque each bolt to 23 N m
4.2 Attach swivel base to remote mount bracket
Quantity
1 Bracket
8 Press-in Nut for Sheet Metal, 1/4”-20 Thread Size
Hardware
STEP 3. Attach capture arm to swivel base.
• Mount Swivel Base to Remote Mount Bracket.
• Tighten all Bolts (8) with Washers (8)
• Toque each bolt to 23 N m
Quantity
1 Motor Blower Assembly
1 Swivel Base
8 1/4’’ Bolt, Socket Cap
8 1/4’’ Washer
Hardware
4.3 Attach J-Bracket to Arm Swivel
STEP 3. Attach J-Bracket to Arm Swivel.
• Mount J-Bracket to Swivel Base
• Tighten all Bolts (8) with Washers (8) and Nuts (3)
• Toque each bolt to 34 N m
Quantity Hardware
1 Swivel Base
1 J-Bracket
3 1/4’’ Bolt, Socket Cap
6 1/4’’ Washer
3 1/4’’ Lock Nut. Socket Cap
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4.4 Attach Capture Arm to Swivel Base (J-Bracket)
STEP 4. Attach Capture Arm to Swivel Base. (J-Bracket)
• Insert J-Bracket between Capture Arm Mounting Bracket.
• Thread Bolts (3) with Washers (3) through Mounting Bracket and J-Bracket.
• Thread Washers (3) and Locking Nuts (3) to Bolts (3)
• Tighten all Bolts (3) to Locking Nuts (3)
4.5 Install Flex Hose
Quantity Hardware
1 Swivel Base wi th J-Bracket
1 Capture Arm Assembly
3 3/8’’ Bolt, Socket Cap
6 3/8’’ Washer
3 3/8’’ Lock Nut. Socket Cap
STEP 5. Install Flex Hose.
• Mount Flex Hose to Swivel Base and capture Arm.
• Tighten Both Hose Clamps.
Quantity
Hardware
20
1 Extractor Arm Assembly
2 Hose Clamps
1 Flex Hose
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APPENDIX 5 - SAMPLE SAFETY STICKERS
The machine is marked with a wet filtration safety sticker to remind the operator of safe working practices:
The machine is marked with safety stickers in appropriate places to remind the operator of safe working practices.
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NOTES
22
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NOTES
23
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LIMITED EQUIPMENT WARRANTY
For a period of 2 years from the date of purchase, all Diversitech
products are warranted to be free from defects in material, workmanship, and construction,
when used in accordance with installation, maintenance instructions, and expressly stated
proper use application(s). Diversitech Inc. will repair or replace, at our option, any defective
parts which fail during the warranty period. This warranty is limited to replacement parts
ONLY, and does not cover personal liability, property loss, normal wear; and does not cover
losses resulting from (or due to) improper installation, inadaqueate maintenance,
misapplication, misuse, or use above rated capacities.
FREIGHT CLAIMS
Shipments must be inspected upon arrival. All Diversitech units are sold ex-plant. Therefore,
it is the receiver’s responsibility to file any freight claims with the carrier for obvious or
concealed damages. Damaged shipments must be refused at time of receipt, by consignee.
RETURN MATERIAL POLICY
Prior to the return of material, for whatever reason, a return manufacturing authorization
number (RMA#) is required from the Diversitech customer service department. This
procedure is necessary for proper control and handling of returned materials. Call
1-800-361-3733 or email [email protected] to obtain an RMA.
All material must be returned prepaid. Credit will be given for returns for warranty repair or
replacement. Freight collect shipments, or freight without an RMA, will not be accepted. It is
the shipper’s responsibility to ensure that material being returned to Diversitech is adequately
packaged for shipment to preclude damages.
Visit our Website for more
information on this product
www.diversitech.ca
1200 55th Avenue
Montreal, Quebec H8T 3J8
Email: [email protected]
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