This warranty does not apply: (a) to consumable parts, such as batteries, unless damage has occurred due to a defect in
materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken elements on
ports; (c) to damage caused by use with non-DitoGear products; (d) to damage caused by accident, abuse, misuse, liquid
contact, fire, earthquake or other external causes; (e) to damage caused by operating the product outside the permitted
or intended uses described by DitoGear; (f) to damage caused by service (including upgrades and expansions) performed
by anyone who is not a representative of DitoGear; (g) to a product or part that has been modified to alter functionality or
capability without the written permission of DitoGear; (h) to defects caused by normal wear and tear or otherwise due to
the normal aging of the product.
Except as provided in this warranty and to the extent permitted by law, DitoGear is not responsible for direct,
special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other
legal theory, including but not limited to loss of use; loss of revenue; loss of actual or anticipated profits (including loss of
profits on contracts); loss of the use of money; loss of anticipated savings; loss of business; loss of Opportunity; loss of
goodwill; loss of reputation; loss of, damage to or any indirect or consequential loss or damage howsoever caused including the
replacement of equipment and property. The foregoing limitation shall not apply to death or personal injury claims, or
any statutory liability for intentional and gross negligent acts and/or omissions. Some states (countries and provinces) do
not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not
apply to you.
Obtaining warranty service.
DitoGear will provide warranty service either (i) at an DitoGear Retail or DitoGear Authorized Se rvice Provider (“ASP”)
location, where service is performed at the location, or the DitoGear Retail or ASP may send the product to an DitoGear
repair service location for service, (ii) by sending you prepaid way bills (and if you no longer have the original packaging,
DitoGear may send you packaging material) to enable you to ship the product to DitoGear’s repair service location for
service, or (iii) by sending you customer installable new or refurbished replacement product or parts to enable you to
service or exchange your own product (“DIY Service”). Upon receipt of the replacement product or part, the original
product or part becomes the property of DitoGear and you agree to follow instructions, including, if required, arranging the
return of original product or part to DitoG ear in a timely manner. When providing DIY Service requiring the return of the
original product or part, DitoGear may require a credit card authorization as security for the retail price of the replacement
product or part and applicable shipping costs. If you follow instructions, DitoGear will cancel the credit card authorization,
so you will not be charged for the product or part and shipping costs.
If you fail to return the replaced product or part as instructed or the replaced product or part is not eligible for warranty
service, DitoGear will charge the credit card for the authorized amount.
Please access and review the online help resources at the DitoGear website (www.ditogear.com) and contained in the
product manual before requesting warranty service. If the product is still not functioning properly after making use of these
resources, please contact DitoGear at support@ditogear.com.
Service options, parts availability and response times may vary according to the country in which service is requested.
Service options are subject to change at any time. You may be responsible for shipping and handling charges if the
product cannot be serviced in the country in which service is requested. If you seek service in a country that is not the
country of purchase, you will comply with all applicable import and export laws and regulations and be responsible for all
custom duties, VAT. and other associated taxes and charges. For international service, DitoGear may repair or exchange
defective products and parts with comparable products and parts that comply with local standards. In accordance with
applicable law, DitoGear may require that you furnish proof of purchase details before receiving warranty service.
10. Privacy
DitoGear will maintain and use customer information in accordance with the DitoGear Customer Privacy Policy available
at ditogear.com/legal/privacy-policy/.
11. Miscellaneous
Trademarks and copyrights
DitoGear™, DitoGear™ OmniController, DitoGear™ Evolution, DitoGear™ Trito , DitoGear™ OmniSlider, DitoGear™
OmniHead and DitoGear™ LensDrive, DitoGear™ Modulo are trademark s of Dito Gear Robert Paluch ul.Krańcowa 30,
62-002 Suchy Las, Poland. Unauthorised use is strictly prohibited. All other trademarks referenced in this manual are used
only for informative purposes and are property of their respective owners.
Disposal and recycling information
The device and all batteries included with it must be disposed of properly according to local laws and regulations. The product
must be disposed of separately from the household waste. When your product reaches its end of life, contact DitoGear or your
local authorities to learn about recycling options.