Dish Network DP111 User Manual

ATTENTION SYMBOLS, WARNING SYMBOLS, AND GRAY BOXES

You must be aware of safety when you install and use this system. This User Guide pro vide s various
procedures. If you do some of these procedures carelessly, you could injure or kill yourself or damage
equipment or property. Some other procedures require special attention.

WARNING! symbol means that if you are not careful,

The

You could injure or kill yourself, or
You could damage equipment or property .

ATTENTION! symbol means you should pay special attention to:

The

Important instructions for using the system, or
Important instructions for maintaining the system.

The Class II Symbol alerts qualified service personnel to use only identical replacement

parts in this apparatus .

FOR YOUR SAFETY

Do not try to open the case of the receiver. There is risk of electrical shock, which may cause
damage to the receiver and/or personal injury or death to you. There are no user-serviceable parts
inside the receiver. Opening the receiver case or making unauthorized changes will void
the warranty.

To reduce the risk of fire or electric shock, do not expose this appliance to rain or moisture.

IMPORTANT SOFTWARE NOTICE!

As with all software controlled products, unexpected behavior could arise if the user tries to perform operations in a non­routine manner. This pr oduct, like almost any other high tech product, is subject to bugs and hence EchoStar CANNOT AND
DOES NOT GUARANTEE OR WARRANT THAT ALL FEATURES, SUCH AS PARENTAL CONTROL, WILL WORK
AS INTENDED UNDER ALL CIRCUMSTANCES. EchoStar endeavors to improve such conditions and will periodically
download improvements.

EQUIPMENT AND SOFTWARE COVERED BY THIS USER’S GUIDE

Note: This User Guide covers the D ISH 111 receiver and software model DP111. This Guide may cover other devices, not listed here.

COPYRIGHT NOTICE

Copyright © 2003 EchoStar Technologies Corporation , E nglewood, Col orado 801 12. All rights reserved.
The informat ion in this User Guide may change without notice. We may issue revisions to tell you about such changes.
Please send comments or questions about this User Guide to: Technical Publications, EchoStar Technolo gies Corporat ion, 94 Inverness Terrace East,

Englewo od, Colorado 80112.
Part Number: 126564
Printed in the United States of America.
DISH Network is a registered t rademark of EchoS tar Satellite C orporation. For information ab out DISH Network, please visit our website at

www.dishnetwork.com.
We acknowledge all product name s , trade names, or corporate names we mention in this User Guide to be t he proprietary property of the registered owners.

Contents

Safety.........................................................................................v

Introduction...............................................................................1

Welcome to DISH Network ......... ............... .............. .....................1

Overview .......................................................................................1

If You Need More Assistance ........................................................2

Quick Start Guide ..........................................................................2

About Satellite Television ..............................................................3

Satellite Signal Quality ..................................................................3

Parts of the System..................................................................5

The Receiver Front Panel ............... ......................... ............... ......5

The Receiver Back Panel ..............................................................6

The Remote Control ............. .............. ............... .......................... ..7

The Menus ............ .......................... .............. ............... ...............11

The Browse Banner ........................................... ............... ...........15

Using the System ................................................ ......... ..........17

Changing Channels ......................... .............. .......................... ....17

Using the Menus .........................................................................17

Using the Program Guide ............................................................20

Using the Program Banner ..........................................................22

Using the Browse Banner ...........................................................22

Ordering Pay Per View Programs ...............................................24

Using Themes .............................................................................25

Using Search ...............................................................................25

Using Favorites Lists ...................................................................27

Using Timers ............................................................................... 29

Using Locks .................................................................................36

Using Caller ID ............................................................................44

Restarting the Receiver ...............................................................46

Resetting the Receiver to Factory Settings .................................46

Changing Program Languages ................................ ............... ....46

Testing the Phone Connection ....................................................47

Setting Up the Receiver for Channel 3 or 4 ................................48

Installation Instructio ns...................................... ......... ......... .49

How to Use these Instructions ....................................................49

Connecting Your TV and VCR ....................................................49

Installing a DISH 500 Antenna ............... ............... .............. ........50

DishPro Wiring Diagrams ....................... ............... ......................60

Running Coaxial Cable ...............................................................67

Connecting the Receiver to a Phone Line ................................... 68

Page iii

Contents

Reference................................................................................71

Troubleshooting Tables .............................................................. 71

Device Codes .................. ... .......................... ............... .............. .81

Appendix A.................................................... .........................83

Appendix B.................................................... .........................85

Limited Warranty ........................................................................ 85

Residential Customer Agreement ............................................... 87

Staying Legal ........... ............... ............... ......................... ............93

FCC Compliance ........................................................................93

Index........................................................................................ 95

Page iv

Important Safety Instructions

1. Read these instructions.

2. Keep these ins tru ction s .

3. Heed all warnings.

4. Follow all inst ructions.

5. Do not use this apparatus ne ar water.

6. Clean only with a dry cloth.

7. Do not block any ventila tion openings. Install in accordan ce with the
manufacturer’s instructions.

8. Do not install near any heat sources such as radiators, heat regis ters,
stoves, or other apparatus (including amplifiers) that produce heat.

9. Do not defeat the safety purpose of the polarized or grounding-type
plug. A polarized plug has two blades with one wider than the other. A
grounding-type plug has two blades and a third grounding prong. The
wide blade or the third prong are provided for your safety. If the
provided plug does not fit into your outlet, consult an electrician for
replacem ent of the o b solet e ou tlet.

10. Protect the power cord from being walked on or pinched, parti cularly at
plugs, convenience receptacles, and the point where they exit from the
apparatus.

11. Use only attachments/ac cessories specified by the manufacturer.

12. Unplug this apparatus during lightning storms or when unused for long
periods of time.

13. Refer all servicing to qualified service personnel. Servicing is required
when the apparatus has been damaged in any way, such as the power
supply cord or plug is damaged, liquid has been spilled or objects have
fallen into the apparatus, the apparatus has been exposed to rain or
moisture, does not operate normally , or has been dropped.

Apparatus shall not be exposed to dripping or splashing and
no objects filled with liqui ds, such as vases, shall be placed
on the apparatus.

Page v

Safety

Note to Satellite TV System Installer: This reminder is provided to call the

satellite TV system instal ler’s attention to Article 820-40 of the National Electrical
Code (NEC) that provides guidelines for proper grounding and, in particular,

specifies that the cable gro und shall be connected to the grounding system of the
building as close to the point of cable entr y as practical.

Satel l ite Dish

Coaxial Cable

Ground Clamp

Ante nn a Dischar ge
Unit

Grounding Conductors

(NEC Sect io n 810-21 )

Safety Tips

• Unplug the receiver from the AC power outlet before cleaning.

• The use of accessories or attachments not recommended by the rece iver
manufacturer will void the Limited Warranty.

•Do not pl ac e th e r eceiver in an en c lo su r e su ch as a ca bi n et wi t hou t pr oper
ventilation.

• Do not install the receiver in an y area where the temperature can be le ss than 40°F
or more than 113 °F.

•Do not stack the receiver on top of or below other electronic devices.

•Do not place candles or other meltable objects on top of the receiver.

• Operate the receiver using only the type of power source indicated on the mar king
label. Unplug the rece iver power cord by gripping the powe r plug, not the cord .

•Do not over load wall outlets or extension cords, as this can result in a risk of fire or
electrical shock.

• Never insert objects of any kind into the receiver through openings, as the objects
may touch dangerous voltage points or short out part s. This could cause fire or
electrical shock.

• Make sure that the outdoor parts of the antenna system are grounded in accordance
with local, state, federal, and National Electrical Code (NEC) requirements.

•Do not locate the antenna near overhead light or power circuits, or whe re it can fall
into such power lines or circuits. When inst alling the antenna , take extreme care to
avoid touching su ch powe r lines or circuits, as contact with them can be fatal.

•Do not attempt to service the receiver yourself , as opening or removi ng covers may
expose you to dangerous voltage, and will void the Li mited Warranty. Refer all
servicing to authorized service personnel.

• Use an outlet that con tains surge suppression or ground fault protection. For added
protection during a lightning storm, or when the receiver is left unattended and
unused for long periods of time, unplug the power cord from the wall out let,
disconnect the lines between the receiver and the antenna, and disc onnect the
telephone line. This will provide some protection against damage caused by
lightning or power line surges.

from Satellite Dish
Electric Service Equipmen t

Ground Clamps
Power Serv ic e Gr o un di ng

Electrod e System

(NEC Art. 250, Par t H)

Page vi

Chapter 1

Introduction

WELCOME TO DISH NETWORKTM

Thank you for choosing DISH Network. You are about to experience
the excitement and convenie nce of Digital Broadcast Satellite (DBS)
service, which delive rs the very best in pictur e and so und quality. DISH
Network consistently provides state-of-the-art, products and satellite­delivered services — with high performance, ease of operation, and a
wide variety of entertainm ent options.

OVERVIEW

Before you use your satellite receiver, you need to install the

system or have it installed by a professional technician. For a
professional ins tallation, please call the Customer Service Center
at 1-800-333-DISH (3474). If you install the system yourself, use the
instructions in Chapter 4.

A vital part of the installation is to set up the receiver to
get the latest software from the satellite signal. If you are
installing a new system and follow the instructions in
Chapter 4, your receiver will automatically get this
software.

For information on the system, read Chapter 2, Parts of the System
beginning on page 5.

For information on any specifi c feature or function, read Chapter 3,
Using The System beginning on page 17.

For information on assembling a nd installing a satellite system, r ead
Chapter 4, Installation Instructions beginning on page 49.

If you have a pro blem operat ing t he system or r eceive an error message,
use the Troubleshooting Tables beginning on page 71.

CONVENTIONS USED IN THIS GUIDE

T o make it easy for you to use this guide, we use the following
conventions:

• The names of remote control buttons and modes are all uppercase.

Example : Pres s th e POWER button.

• Menus and options that appear on the TV screen are in bold type.
Example : Open the Program Guide.

• Connections on the back of the receiver are in small capital letters.
Example: SAT IN

• Select means to move the highlight to an onscreen option or choice
in a list and press the SELECT button on the remote control.
Example : Sele ct the

Locks option.

Page 1

Chapter 1

Introduction

Tip: Channe ls tha t
appear in red
cannot be viewed
because they are
not part of your
subscription. You
can add channels
to your subscrip­tion simply by call­ing DISH Network
at 1-800-333-DISH.

IF Y OU NEED MORE ASSISTANCE

If you need help after you read this guide, call Customer Service at 1-800-333­DISH (3474). You can also call the Customer Service number for information
on professional installation.

QUICK START GUIDE

After your system has been installed, order and watch your programming using
the following steps:

STEP 1: ORDERING YOUR PROGRAMMING

1. If the receiver is off, press the blank POWER button on the
remote or press the POWER button on the receiver.

2. Press GUIDE

Y ou will see that some channels appear in white. These channels
can be viewed immediate ly. However, many channels will be in
red. You cannot view these channels until you order
programming.

on the remote control.

TO ORDER PROGRAMMING

1. Display the Important System Information screen on your TV

by pressing SYS INF O on the remote.

Note: You can also display the Important System Information screen by

turning off the recei ver an d pressing either the UP or DOWN ARROW
button on the receiver front panel.

2. Call the Customer Ser vice Center at 1-800-333-DISH (3474). A customer
service representative will help you with your system and will discuss the
various programming packages available.

3. Choose a package and the repr esentative will authorize your prog ramming.

4. Wait a few minutes and the channe ls you purchased will turn from red to
white, and can now be viewed.

Page 2

STEP 2: FINDING PROGRAMS TO WATCH

Fir s t, make s ure the r e ceiv e r is tur ned on . P ress t he POWER
button on the remote or press the POWER button on the
receiver. There are two ways to find information on programs.

•Press the GUIDE button. When the Program Guide
opens, use the UP or DOWN ARROW to view informa­tion on other channels. After you have highlighted a
program in the Program Guide, press SELECT to watch
it.

Note: The Program Guide provides a complete listing of all programs

available on all channels, including those that are not in your subscrip­tion (these channels have red backgrounds).

• W hile viewing a program, press the BROWSE
(RIGHT ARROW) button. Then press either the UP
or DOWN ARROW. The information on other chan­nels will appear in the Browse Banner at the bottom
of the screen. Pres s SELECT to watch the program.

Step 2: Finding Programs To Watch

Tip: The system
automatically
displays
programs based
on the current day
and time. You can
advance the Guide
to view informa­tion on future
programs , but not
programs that
have already
ended.

ABOUT SATELLITE TELEVISION

Satellite televis ion uses a satellite in a stationary orbit over the Earth to
deliver television and audio programming. This type of orbit enables the
satellite to stay aligne d over one plac e on the surface of the Earth.

Once the satellite dish is aimed at the sat ellite, the dish does not have to
mov e to f o llow it.

SATELLITE SIGNAL QUALITY

RAIN AND SNOW FADE

Heavy rain, snow, or cloud cover can block the satellite signal, which can
interrupt your programming service. By aiming the satellite dish to get the
strongest signal during installation, you can help prevent rain and snow
from interrupting the signa l. Your service will return after the weather
condition has passed.

Tip: If you lose
your pictur e, it’s
most likely due to
heavy rain, snow or
snow build-up on
your dish.

Page 3

Chapter 1

Introduction

SOLAR INTERFERENCE

Twice a year, the sun moves to a position behind the DISH Network satellite as
it orbits the Earth. The exact time of the year that this occurs varies, depending
on the location, but it is near the beginning of spring and again near the
beginning of autumn. The period of solar interference lasts for a few minutes at
about the same time everyday for a few days during the spring and autumn, so
do not be alarmed when it happens.

This is an unavoidable natural event f or all television involving the use of
satellites and has an adverse effect on many program providers. During this
period, you will not be able to see programs on DISH Network. Once the sun
has moved from behind the satellite, the programs will reappear.

Page 4

Chapter 2

Parts of the System

THE RECEIVER FRONT PANEL

SMART CARD SLOT

This slot is for a future Smart Card. No Smart Card is incl uded with this
receiver.

UP AND DOWN ARROW BUTTONS

The UP and DOWN buttons change the channel on the receiver.

Note: You can display the Important System Information screen by

turning off the receiver and pressing either the UP or DOWN ARROW
button on the receiver front panel.

IR SENSOR AND IR BLASTER

The IR Sensor receives IR signals from the remote control. For information
on the IR Blaster, see page 35, Setting Up the Receiver to Control the VCR.

POWER BUTTON AND LIGHT

The POWER button turns the receiver on and off. The light indicates that
the receiver is on .

Note: If your receiver stops res ponding to the remote control and front

panel commands, pr ess and hol d th e front pane l POWER button for about 4
seconds. When you release the butt on, the receiver will reset.

Page 5

Chapter 2

Parts of the System

THE RECEIVER BACK PANEL

The back panel of the r eceiver provides the connections that you use to connect
the receiver to other electroni c devices. It al so provides the re ceive r power cord
and telephone jack. Depending on the setup that you use, you may only use
some of these connecti ons. For information on wiring and wiring diagrams, see
the installation instructions in Chapter 4.

COAXIAL CONNECTIONS

Tighten the
coaxial cable
connections only
by hand.

Tip: Using ca b le
labels makes it
easy to tell which
cables connect to
the right receiver
ports.

Tip: If you have the
receiver connected
to a DSL (Digital
Subscriber Line)
phone line a n d it
cannot dial out,
you may have to
install a DSL filter
between the
rece iver and th e
telephone jack on
the wall.

The three coaxial connections on the back of your rece iver are color coded.
When you install your receiver or if you ever have to move it, the color coding
will make it easier for you to connect the cables to the back of your receiver.
Inside the front cover of this guide are stickers that are color coded the same
way as the coaxial connections. See Chapter 4 for instructions on connecting
your receiver to other electronic devices using coaxial cables.

SATELLITE IN

Connect the coaxial cable between the satellite dish and the
receiver using this input. The S

ATELLITE IN connection is

color coded blue.

TV SET OUT

Connect the coax ial cab le be twe en the rec ei ver an d TV usin g this
input. The TV SET OUT connection is color coded white.

TV ANTENNA/CABLE IN

If you connect a cable TV box or a broadcast TV antenna to the
receive r, use the back panel TV ANTENNA/CABLE IN connection
for the local signal. The TV ANTENNA/CABLE IN connection is
color coded black. See TV/V ideo Button on page 8 for information
on how to use this input.

TELEPHONE JACK

Connect a telephone cable with a standar d RJ-11 telephone
connector to the receiver here , and then connect the cable to an
active telephone line.

Note: The receiver must be connected at all times to an active telephone line. If
you install two or more re ceivers, each r ec eiver must be connected at all times to
an active telephone line.

TV ANTENNA
/CABLE IN

Page 6

THE REMOTE CONTROL

This section describes the remote control and how to use the buttons to
operate the satellite receiver.

If you lose or damage the remote control, you will not be fully able to
control the receiver. If this happens, call the Customer Service Center at
1-800-333-DISH (3474) to order a replacement.

Note: This remote co ntrol shown here is for example only. The remote that
came with the receiver may look slightly different.

The Remote Control

Page 7

Chapter 2

Parts of the System

R

EMOTE CONTROL BATTERIES

The remote control comes with AAA batteries. When you repla ce old batteries,
you should replace all of the batte ries. Use batteries of the same kind, for
example alkaline or carbon zi nc, and don’t mix batteries of dif ferent kinds.
Alkaline batteries last longer.

1. Press down on the top of the battery cover and slide the
cover off.

2. Take out all of the old batterie s.

3. Put the new batteries in. Make sure you match the plus
(“+”) ends with the plus markings inside the battery case.

4. Fit the battery cover’s bottom tab back into the slot at the
bottom of the battery case, and slide the cover back into
place.

USING THE REMOTE CONTROL

The following section describe s how to use the remote control with your
satellite receiver.

POWER BUTTONS

Press the POWER button to turn the receiver ON or OFF.

TV/VIDEO BUTTON

Use this button to switch the receiver between the satellite
programming and anothe r v ideo si gnal c onnec ted in to t he rece iver’ s

TV A

NTENNA/CABLE IN input, such as cable or broadcast TV

antenna input.

MENU BUTTON

Press this button to open the Main Menu.

PAGE UP AND PAGE DOWN (ARROW) BUTTONS

Press the PAGE UP button or the PAGE DOWN button to sc an,
page by page, through the
list, a Favorite List, a n Event Timers list, or a list of channels.

Program Guide, a Theme Categories

Page 8

VOLUME BUTTON

Press the minus (-) side of this button to lowe r the
receiver sou nd. Press the plus (+) side of this button to
raise the receiver sound. When you press the
VOLUME button, a bar displays on the TV to show
you the receiver volume.

MUTE BUTTON

Press this button to turn off the receiver sound. Press it again to
restore the receive r sound.

To use the VOLUME and MUTE buttons with the receiver:

1. Press MENU.

The Remote Control

2. Select

3. Select

4. Select

5. Select

System Setup.

Volume Control.

DISH remote volume control.
Save.

GUIDE BUTTON

Press the GUIDE button to open the Program Guide. When
the Program Guide is open, press this button to switch among

Favorit e Lists.

Page 9

Chapter 2

Parts of the System

Tip: The arr ow
buttons can be
used to quickly
navi ga te through
menus and the
prog ram guid e.
When you find a
prog ram or menu
option you would
like to access, just
press

SELECT.

U

P/DOWN/LEFT/RIGHT (ARROW) BUTTONS

• When using a menu, press the se butt ons to move
the highlight to an option.

• When watching a program, press the RIGHT
ARROW button to open the

Browse Banner or

the UP or DOWN ARROW button to change
channels.

• When the Browse Banner is open, press the UP or DOWN ARROW
button to see the Browse Banner for the next channels.

Note: The Browse Banner, like the Pr ogra m Guide , shows infor mati on on

current and future programs. It cannot show information on programs that
have ended.

Tip: To open some
of the menu s, use
the matching
buttons on th e
remote control. For
example, press the

LEFT ARROW

button to quickly
open the Themes
Menu.

Tip: You can
quickly change
channels by using
the

NUMBER

buttons on the
remote. Just enter
the numbers for
the channel you
would l ike to vi ew
next.

• When a menu offers a list of choices, press the UP or DOWN ARROW
button to see more choices.

• When the Program Guide is open, press these buttons to move the
highlight among the programs.

• When the Browse Banner is open, press the RIGHT or LEFT ARROW
button to obtain information on the next program that will be on that
channel.

• When watching a program, press the LEFT ARROW button to open the

Theme Categories menu.

SELECT BUTTON

Press the SELECT button to select a highlighted opt ion or program
in a menu.

NUMBER BUTTONS

When watching a program or with the Program

Guide

open, use these buttons to enter a channel

number to change to that channel.

• When the Program Guide is open, you can skip
ahead and then back a number of hours. Just enter
the number you want to skip ahead (or bac k), and
then press the RIGHT (or LEFT) ARROW
button.

• Use these buttons to enter menu optio n numbers instead of highlighting the
option and then pressing the SELECT button.

• Use thes e butt o ns to ent er n umb er s in a me nu:

Page 10

• Highlight t he place where you want to ente r the first number, and press
the appropriate number buttons on the remote.

•Use the LEFT or RIGHT ARROW button to m ove the highli ght t o

the next place where you want to enter a number. When you are
done entering numbers, press SELECT.

RECALL BUTTON

Press the RECALL button to return to the last channel you were
watching. Press it again to s witc h between the la st two c hannels
that you watched.

INFO BUTTON

Press this button for more infor mation whe n t he Pro gram G uide
or the Browse Banner is open, or when watching a program.

• When a menu is open that includes a Help option, press this button to

see help information for that menu.

• Highlight a program in a Theme Categories list and then press this

button for more information on tha t program.

VIEW TV BUTTON

Press this button to return to watching a program.

The Menus

Tip: When you’re
in the Program
Guide, a Theme
Category or a
Favorites List use
the Information
button to get a
description of the
progr a m , the
names of the
actors, and other
important details .

• If you are watching a program, press this button to briefly
display the

Program B anner.

• While using any menu, press this button to cancel a procedure and
return to watching a program.

CANCEL BUTTON

Press this button to cancel a proc edure and to return to the
previous menu or to watching a program.

SYS INFO BUTTON

Press this button to open the Important System

Information

screen.

THE MENUS

The next few pag es de sc rib e the me n u s that the receiv er dis play s o n the
television scree n. See the chapter titled Using the Syste m for more details on
using the menus to operate the system.

Page 11

Chapter 2

Parts of the System

M

AIN MENU

The Main Menu is the key to the menus. Each option on this menu
displays another menu.

PROGRAM GUIDE

The Progra m Guide list s the a vailable channels and pro grams. It
also has a one-quarter screen video window option that shows the
last program you were viewing.

Tip: Love sports
or movies?
Choose one of
these themes and
the system
immediately
displays a list of all
programs on at the
current time that fit
the selected
category. See
page25 for details.

THEME CATEGORIES MENU

The Theme Categories menu allows you to choose programs
based on their contents. This menu also includes a search feature.

Page 12

FAVORITES LISTS MENU

The Favorites Lists menu allows you to create, change, and activa te lists
of favorite channels .

PARENTAL AND SYSTEM LOCKS MENU

The Parental and System Locks menu allows you to set and use locks.

The Menus

Tip: This menu is
where you set up
lists of your
favorite chan­nels. For details
on set ting up
these lists, see
page 27.

Tip: Want to keep
your kids fr om
watching certain
channels or
programs? Here’s
where you can set
locks to keep them
out. For complete
details, see page 36.

SYSTEM SETUP MENU

The System Setup menu provides several f eatures that help you set up
and maintain the system.

Page 13

Chapter 2

Parts of the System

Tip: This menu lets
you set timers to
remind you when
that important
program is on . You
can also set
timers to videotape
events. See page 29
for complet e d e tails.

T

IMERS MENU

The Timers Menu allows you to set up the receiver to tune in a future “event, ”
that is, a program. If you have a VCR connected to the receiver, you can set up
a timer to start recording a program on the VCR.

DISH HOME

With Dish Home, you can order channels, check the news and weather, and
even play games.

Page 14

CUSTOMER SUPPORT

The Customer Support menu provides convenient acce ss to your DISH
Network account to review your sta tement, pay your bill, upgrade
programming, and more.

THE BROWSE BANNER

The Browse Bann er

You can use the Browse Banner (press the RIGHT ARROW
on the remote control) to change channe ls, or to see what other
programs are availabl e without changing the program that you
are watching. The r eceive r dis plays inf ormati on on the program
you are watching at the top of the screen and
information at the botto m of the scree n.

Note: Your Browse Banner may look a bit different than the one

shown here.

Browse Banner

Page 15

Chapter 2

Parts of the System

Notes

Page 16

Chapter 3

Using the System

CHANGING CHANNELS

There are three basic ways to change channe ls while watching a program:

• Press the remot e con tr ol

button to get to the desired channel.

• Use the remote control number pad buttons to enter the

desired channel number.

• Press the GUIDE button and select a program from the

Program Guide . See page 20 for mo re information.

UP or DOWN ARROW

USING THE MENUS

Menus displayed on the TV screen make using the receiver and selecting
programs quick and easy. Use the menus to control the receiv er and to use
its features, such as setting locks, choosing a program, or creating a

Favorites List.

OPENING THE MENUS

You can open the menus in either of two ways:

•Press MENU to open the
menus from the

• Use the matching button on the remote control. For example, to open
the

Program Guide, press GUIDE.

Main Menu.

Main Menu, then select any of the other

CLOSING THE MENUS

T o close a menu and r eturn to watching a program, press the r emote control
VIEW TV button, or the remote control CANCEL button.

Note: The menu closes if you do not do anything in a menu for several

minutes. Any unsaved changes you made will be lost.

MENU OPTIONS

A menu option looks like this.

Page 17

Chapter 3

Using the Sys tem

HIGHLIGHTING A MENU OPTION

Tip: To quickly go

to any menu
option with a
number next to it,
just press the
numbers on the
remote that match
that number.

T o highlight a menu option, use the remote control ARROW buttons to
move the on-screen highlight to the menu option. When you do this, the
option appears lighter than the other options. The highlight is like the one
that you may have seen on a computer screen.

Compare the highlighted menu option with the
non-highlighted menu optio n in the previous
example.

SELECTING A MENU OPTION

When you select a menu option, that option takes effect right away . You can
select a menu option in either of two ways:

• If the option has a number next to it, press the number on the remote
control number pa d that matches th is number. If you do this, you do not
need to highlight the option first.

• Move the highlight to the menu option using the remot e control Arrow
buttons. Then press the remote control Select button.

LISTS OF CHOICES IN THE MENUS

When you make a choice in a list, the receiver does not apply the change

until you select the Save or OK option. If you do not want to save any
changes, select the Cancel option to discard all the changes made in the
menu.

There are tw o type s of list s:

•A single choice list allows you to select only one choice at a time. If
you select another choice, your previous choice is deselected.

•A multiple choice list allows you to select more than one choice at one
time. If you select another choice, your previous choice(s) stays
selected.

HIGHLIGHTING A CHOICE IN A MENU LIST

Use the remote control ARROW buttons to move the highlight to the
desired item in the list. The black arrows on the list show where you can
move the highlight.

SELECTING A CHOICE IN A MENU LIST

To select a choi ce in a lis t, hig hl igh t the ch o ice an d then pr ess th e remo te
control SELECT button. Make sure you sel ect the Save or OK option to
save your choice. Select the Cancel option to discard your choice.

Page 18

When you highlight a choice in a single choice list, it looks like this. In thi s
example, the Spanish option is highlighted.

When you highlight a choice in a multiple choic e lis t, it looks like this. In
this example, the

LIFE - 108 option is highlighted.

Using the Menus

When you select a choice in a list, it looks like this:

or

CANCELING A PROCEDURE

T o cancel a procedure, you must press the remote cont rol CANCEL or
VIEW TV button before you do the last step of the procedure. If this does

not work, you must finish the procedure.

Tip: You can
cancel out of any
menu option or the
program guide at
any time, and

immediately return
to viewing a
program by

pressing the VIEW
TV button.

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USING THE PROGRAM GUIDE

Tip: The channel
you select may
display one of
several program
information
symbols. If the
program is on a
channel that is not
part of your
subscription, the
chan nel will be in
red.

The on-scre en Program Guide provides a complete listing of the available
channels and programs. You can use the Program Guide to change
channels, to see what programs are schedul ed, and to buy pay per view
programs. The Prog ra m Guide shows which Favorites List is active.

•The

Program Guide displa ys only the c hannels in the active Favorites

List

(see page 27).

All Chan - Displays all of the channels in the Program Guide.

•

•

All Sub - Displays the channels in your subscription.
Favorites Lists - Y ou c an add four Favorites Lists that show only

•
the channels you want to see. For more information on creating
Favorites Lists , se e page 27.

• This receiver allows you to see the program you are watching in a
corner of the
select the

Program Guide. To do this, open the Main Menu. Then,

System Setup option. Finally, select the Guide Displays

option, select the Partia l G uide Wi t h Video option. If you prefer a
bigger guide (with no video displayed), select the Full Guide Without

Video

option, and select the Save option. When you first display the

inset, there may be a brief delay before a picture appears.

•A red background behind a channel sh ows that y ou have not s ubscribed
to that channel. You cannot tune in to this channel.

•The

Program Guide shows programs that are on now and that are

scheduled up to two days in advance. The guide does not show
programs that have ended. You can set up the Program Guide to list
cha nn els in ascending order, with the highe st channel number at the
top, or in descending order, with the highest channel number at the
bottom. To do this, open the

Setup

option. Finally, select the Channel Order option, select the

Ascending or Descending option, and select the Save option.

• You can set up the

Program Guide to hide adult channels. See Hiding

Main Menu. Then, select the System

Adult Channels on page 42.

Page 20

OPENING THE PROGRAM GUIDE

There are two ways to open the Program Guide:

•Press the GUIDE button.

•Press the MENU button and then select the Program

Guide option.

SELECTING A PROGRAM IN THE PROGRAM GUIDE

1. Use the NUMBER PAD buttons to enter the desired channel number.

The Program Guide displays a block of channels including the one
that you just entered.

2. Use the ARROW buttons to

move the highlight to the desired pr ogram.

Note: You may press the PAGE UP or

PAGE DOWN ARROW button to scan,

page by page, through the listing of
channels.

Using the Program Guide

3. You may press the INFO butt o n for more

information about the highlighted program.
Press the CANCEL button to return to the
Program Guide.

4. Press the SELECT button to change to the

new channel.

You may skip the

Program Guide forward or backward many hours at

one time. To do this, enter the number of hours that you want to skip
using the NUMBER PAD buttons. Then press the LEFT or RIGHT
ARROW button to move back or forward, respectively.

CLOSING THE PROGRAM GUIDE

To close the Program Guide and not change the chann el, press the remote
control CANCEL or VIEW TV button. The receiver displays the progra m
you were watching before you opened the

Program Guide.

Tip: The Progra m
Guide can display
programs
scheduled for
some time beyond
the present, but
cannot display
programs that
have ended.

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USING THE PROGRAM BANNER

The Program Ba nn er provides information about the program you are
watching. The receiver displays the Pr ogram Banner for a few seconds at
the top of the TV screen every time you change the channel or press the
remote control VIEW button.

USING THE BROWSE BANNER

Tip: You can use
the Browse
Banner to see what
other programs are
available without
leav ing the
program you are
watching.

You can use the Browse Banner to change channels, or to see what other
programs are available without c hanging the program that you are
watching. The receiver displays information on the program you are
watching at the top and

Browse Banner information at the botto m of the

TV screen. Press the UP or DOWN ARROW to see what programs are
playing on the channels above or below the one you are viewing.
Information on these programs appears at the bottom of the TV screen.

Note: The Browse Banner only displays the channels in the active
Favorites List that is indicated in the Browse Banner. For example, if the
All Chan Favorites List is active, th e Browse Banner displays all the

channels. If the All Sub list is active, the Browse Banner displays only the
channels in your subscription.

If you have set up the

Program Guide to hide adult channels and the

receiver is locked, the Browse Banner does not display such channels.
To use the

Browse Banner:

1. Press the remote control RIGHT ARROW button to open

Browse Banner for the program that you are

the
watching.

Page 22

2. Change the channel:

• Enter the channel number for the program that you

want, using the NUMBER PAD buttons

• Press the UP or DOWN ARROW button to disp lay

the channel that you want.

3. Press the RIGHT ARROW button to display the
next program. Press the LEFT ARROW button to
return to the curr ent program.

Using the Browse Banner

Note: The Browse Banner displays programs that are on now . If you

press the RIGHT ARROW, it will display information on the progra m
that is on next on the same channel. It does not display information for
any other progra ms in the future and cannot display programs tha t have
ended.

4. You may press the INFO button for more information about
the program highlighte d.

5. Press the SELECT button to change to the highligh ted
program.

6. To close the

Browse Banner, press the remote control

CANCEL button. The receiver stays tuned to the program
you are watching.

Tip: If the
prog ram is on
some time in the
future, the
receiver will open
the Create An
Event Timer
menu.

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Chapter 3

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ORDERING PAY PER VIEW PROGRAMS

Tip: If a n y lock is in
effect that covers
the pay per view
program, you must
enter the password
using the

PAD

soon as you enter
the fourth di gi t of
the password, the
receiver highlights
OK.

NUMBER

buttons . As

1. Highlight the desir ed p ay pe r vie w progra m in th e Program

Guide

. The pay per view programs are listed with the

channel number as PPV in the Program Guide.

2. Press the SELECT button.

3. To buy the pay per view program, select the

Yes option. Th e rece iver

displays a confirmation menu. Go on to step 4.
If you do not want to buy the pay per view program, press the UP or

DOWN ARROW button or select the

No or Cancel option.

At the confirmation menu:

4. Select the

Page 24

Yes option to confirm the purchase. The pay per view fe e will

be added to your bill.
Select the No or Cancel option to cancel the purchase.

Note: Once you confirm an order for a pay per view program, you

cannot cancel the order and you will be bille d for it.

USING THEMES

THEMES

Using Themes

You can list and choose programs by the theme of their contents (for
example, just movies or just sports). You can then quickly list programs
based on that theme, and choose the program you want.

1. To open the
button or press MENU and then select

Themes menu, press the LEFT ARROW

Themes.

2. Move through the Themes menu by using the UP or
DOWN ARROWS. You can also move a page at a time

using PAGE UP or PAGE DOWN.

3. Highlight the desired program in the program list.

4. Press the SELECT button to watch the program.

Note: If the program you highli ghted is o n some time in the

future, the receiver will open the Create An Event Timer
menu. See page 29 for information on using timers.

Tip: Want t o see
what movies or
sports events are
available for
viewing? Just press
the

LEFT ARROW

button (
button) and use the
up/down/left/right
arrows to move to
the theme that
interests you. Press

THEMES

SELECT and you’ll

see what’s playing.

USING SEARCH

The Search feature of your satellite receiver makes it easy for you to find
the programs you want to watch.

1. Press MENU-2-9 on the remote control.

2. The

Search menu will open.

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Chapter 3

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3. Move the highlight to the Name box.

4. There are two ways to enter the name of the progr am you want to find:

•Use the UP, DOWN, LEFT, and RIGHT ARROWS to scroll

around on the virtual key board and then select the letters you want.

• Some remote controls have telephone-style letters above the

buttons on the NUMBER PAD . Use the remote control NUMBER
PAD buttons to enter the letters in the

Name box. To enter an H,

for example, press 4 twice because H is the second letter listed
above the 4 on the NUMBER PAD. For example, if you are
searching for Rudy Fremmel Presents, enter the first few letters in
the title as follows:

Press three times for an

Press twice for a

U.

R.

Press onc e for a D.

Press three times for a

Note: Enter up to 14 characters (letter s and spaces) for your search.

Y.

5. When you have entered the name, scrol l down to choose between two
options:

Search Event Titles Only - Select this option when you are sure the

word(s) you entered are part of the event title.

Search All Event Info - Select this option if you want to search event

titles and info rm at ion fo r the word (s ) yo u ent ere d .

6. Select the

Search option. When the search completes, you will see a

screen listing the name of the program (s) an d the start and stop times.

Page 26

7. Highlight the program you want to watch and press SELECT.

Using Favorites Lists

8. If the program o ccurs in the futu re, the
opens. Select

Create to record the program. See Using Time rs on

Create An Event Timer menu

page 29 for more info rm at ion.

USING FAVORITES LISTS

Favorites Lists allow you to display only your favorite chann els in

the Program Guid e . You can create and change the lists yourself, adding
and removing channels as you wish. You can have an unlimited number of
favorite channels but they must be grouped into no more than four lists.

• When you make a
only the channels in that lis t. Also, the receiver skips channels that are
not on the list when you use the remote control UP or DOWN
ARROW button to change channels.

•The

All Chan Favorites List contains all the channels. You cannot

make any changes to the

•The

All Sub Favorites List contains all the channels in your

subscription. You cannot make any changes to the
by changing your subscription.

• Each

Favorites List has a unique color in the Program Guid e. You can

give each list a name. When you first get the recei ver, the four lists are
named

List 1, List 2, List 3, and List 4. The lists are empty until you

add channels to them.

Favorites List active, the Program Guide displays

All Chan list.

All Sub list, except

Tip: Favorite li sts
let you create lists
of your favorite
channels. Press
the

GUIDE button

until the name of
your list appears.
This way you can
quickly see what
programs are
playing on just
those channels
and not every
channel in your
subscription.

CREATING OR CHANGING A FAVORITES LIST

You can create, add channels to, and remove channels from, a Favorites

List

.

1. Press the MENU button.

2. Select the

Favorites option.

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Chapter 3

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3. Select the Favorites List that you want to create or change.

Tip: You can activate
a Favorites List only
if you have added
channels to the list.
If you have not
created any
Favorites Lists,
pressing the
button switches the
receiver between the
All Chan and All Sub.

GUIDE

4. Select the

Note: At any time you can se lect the Clear List option to remove all

Modify Li st option.

channels from the current list. This does not apply to the All Chan and

All Sub.

5. In the

Channels list, highlight a channel you want to add to the

Favorites List.
Note: You can use the number pad buttons to enter the

channel number, or select the PAGE UP or PAGE
DOWN option to move quickly through the list.

6. Press the SELECT button to add the highlighted channel

to the

Favorites List. A check mark appears next to the

channel.

7. Repeat steps 5 and 6 until you have added all the channels that you
want.

8. To delete a channel from the

Favorites Lists, se lect the channel in the

list. The chec k ma rk ne xt to the cha nne l di sap pe ars.

9. Select the

Save option to save all changes to the Favorites List.

MAKING A FAVORITES LIST ACTIVE

If the Program Guide is open, press the GUIDE button to select the next

Favorites List. Press the GUIDE button again to scan through all the

available l ists.

CHANGING THE NAME OF A FAVORITES LIST

1. Press the MENU button.

2. Select the

3. Select the

Page 28

Favorites option.

Favorites List that you want to change.

4. Select the Edit Lis t Name option to open the virtual keyboard.

Note: You cannot change the name of the All Chan or All Sub list.

5. Select a lett er in the keypad area on the screen. Repeat to spell out the
desired name. You can enter up to eight characters, including spaces. If
needed, select the

<back option to correct a letter.
Note: A list must have at least one character. Two lists cannot have the

space option to insert a space in the name or the

same name.

Using Timers

Tip: If you try to
make an empty
Favorites Lists
active, the receiver
displays an Error
message. You must
add at least one
channel to this
Favorites List
before you can
make it active .

Note: At any time, you can select Clear to clear the name.

6. Select

Save.

USING TIMERS

Event timers allow you to set up the receive r to automatically change to a
channel and send a signal to a VCR to record a future “event,” that is, a
program. You can set an automatic event timer for a program l ist ed w ith
start and stop times in the Program Guide. A manual event timer allows
you to set custom start and stop times for a timer.

EVENT TIMER TYPES

Reminder Reminds you that a program is about to start.
Auto-Tune Reminds you that a program is ab out to start; tunes the receiver

to the program when it begins.

VCR Reminds you that a program is about to start; tunes the receiver to the

program when it begins; starts a VCR to record the program. See Setting Up
the Receive r to Cont rol the VCR on page 35.

Note: Most TV programs and films are copyrighted. In some cases,

copyright law may apply to private, in-home recording.

Tip: You can use an
Auto-Tune event
timer to remind you
that a program is
about to start and
then automatically
tune the receiver to
the right channel.

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Chapter 3

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EVENT TIMER FREQUENCIES

Once Applies to a one-time program. If the program time changes, this

timer operates at the new time. The receiver deletes this timer when the
timer operates.

Mon.-Fri. - Applies to a program that is scheduled for Monday through

Friday on the same channel at the same time each day.

Daily - Applies to a program that is scheduled for Monday through Sunday

on the same channel at the same time each day.

Weekly - Applies to a program that is scheduled for once a week on the

same channel at the same time on the same day.

Note: You can record only the pro gram to which the receiver is tuned. If

you open any menu (including the Program Guide) while recording a
program on videotape, the menu also will be recorded. If a program time
changes by more than 24 hours, the timer will not operat e.

BEFORE AN EVENT TIMER OPERATES

Five minutes before an event timer operate s, the receiver displays a small
blinking “clock” symbol on the TV screen. This symbol disappears when
the program begins. While the symbol is displayed, you may do either one
of the following.

• Press the remote control CANCEL button to clear the

symbol from the TV sc reen. This doe s not aff ect the ti mer;
it will operate.

• Press the remote control INFO button to see more

information on the event timer. If you do this, you will
have the following choices:

• Select the

OK or Cancel option to continue with the

event timer.

Or

Select the

Note: This stops only this instance of a Mon.-Fri., Daily or Weekly timer.

Stop Timer or No option to stop the event timer.

Or

The timer will operate the ne xt time it is sc heduled. To stop all operations of
such a timer, you must delete the tim er. For a Reminder Event Time r , instead
of having the option to stop the timer, you have the option to tune to the
program.

Page 30

Using Timers

SETTING UP AN AUTOMATIC EVENT TIMER

1. Select a future program using the Browse Banner, Themes and

Search

2. Select a

3. Select a
the box.

4.

Select the Create option to save the event timer.

or the Program Guide.

Timer Type option.
Timer Frequency option. Notice that a check mark displays in

Tip: You may start
any timer one
minute early. But if
you set back-to­back event timers
and the second one
starts early, the first
one will end early.
An event timer
cannot start early
for a pay per view
program. If you try
to set a timer for
overlapping events,
you will get an error
message.

5. The receiver displays a timer symbol in the Program Guide, and also
when you press the INFO button to get information about the program.

SETTING UP A MANUAL EVENT TIMER

1. Press the MENU button.

2. Select the Timers option.

3. Select the

Manual Event Timer

4. Select a

Create option. The receiver displays the Create a

menu.

Timer Type option.

Tip: Use the
Program Gu ide or
your prin te d
television guide
to see when the
program(s) starts
and stops —
before you go to
the Set Date/TIme
for Manual Timer

menu.

5. Select a

Tim er Frequency option.

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Chapter 3

Using the Sys tem

6. Se lect a channel:

• Highlight a channel using the UP or DOWN
ARROW button. Then, press the SELECT button.

• Enter a channel number using the number buttons.

7. Select the Set Date/Time option. The receive r displays the

Time for Manual Timer

menu.

Set Date/

8. Use the NUMBER PAD buttons to enter the Start Time (this includes

selecting

PM).

9. Use the NUMBER PAD buttons to enter the

10. Select the

11. To create another event timer select the

Note: You cannot set a manual event timer for a pay per view event.

AM or PM) and the End Time (this includes selecting AM or

Date.

Create Timer option.

Create option again.

OVERLAPPING EVENT TIMERS

If you try to create event timers for overlapping programs, the receiver
displays a menu with the dates and times of both programs. The receiver
also displays this menu if a program time has change d, causing one timer to
overlap another. You must delete or edit one of the timers.

Tip: The receiver
deletes Once
event timers
when they
operate. You must
delet e a ll oth e r
types of event
timers yourself.

MAXIMUM NUMBER OF EVENT TIMERS

You can create a limited number of event timers. If you try to create more,
the receiver displays a menu giving you the option to del ete an existing
timer. If you do not delete an existing timer, you will not be able to create
any new ones.

Page 32

EDITING AN EVENT TIMER

• You can edit almost any featu re o f an event tim er.

• You ca n e d it bot h automatic and manual event timers.

• Editing an automatic event timer converts the timer to a manual event
timer that operates at the times you set, not the actual program ti mes.

1. Press the Menu button.

Using Timers

2. Select the

3. The receiver displays the

Timers option.

Event Timer Management menu.

4. Select the event tim er that you want to edit. A check mark appears in

the box next to the event timer. Select the Edit option.

5. You may change the

Timer Type, Timer Frequency, or Channel. T o do

this, select each option that you want.

6. If you want to change the St art Time, the End Time , o r the Date, sel ect

the Set Date/Time option to display the Set Date/Time

for Manual Timer

menu. Otherwise, skip to step 9, below.

7. Use the NUMBER PAD buttons to enter the

selecting AM or PM) and the End Time (this includes selecting AM or

PM).

8. Use the NUMBER PAD buttons to enter the

9. Select the Create Timer option.

10. To edit another event timer,

Either: Highlight that timer and select the Edit option again.
Or: If you do not want to edit another event timer, press the CANCEL

button.

Start Time (this includes

Date.

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Chapter 3

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DELETING AN EVENT TIMER

1. Press the MENU button.

2. Select the

3. The receiver displays the

Timers option.

Event Timer Management menu.

4. Select an event timer that you want to delete. A check mark appears in
the box next to the event timer.

5. Move to

Delete and press SELECT on the remote.

Page 34

Do this again for any other timer(s) that you want to delete.

REVIEWING EVENT TIMERS

Y ou c an revie w event timers by using the Event Timer Management menu.

1. Press the MENU button.

2. Select the

3. The receiver displays the

Timers option.

Event Timer Management menu.

Setting Up the Receiver to Control the VCR

To use VCR Event Timers, you must connect the receiver ’s back panel
CH 3-4 output to the tuner input s on the VCR. To use VCR Event Timers,
you must set up the receiver to control the VCR.

The receive r uses an IR sig nal to co ntrol the VCR. This signal is mu ch
stronger than the signal the remote uses, so it can bounce off walls or other
objects on its way to the VCR. This works in most home setups. However,
shelves or sm oked gl ass door s be tween the re ceiver a nd the VCR ma y bl ock
the signal. Also, if the signa l must cross a very large room, or bounce off
curtains, it may not be strong enough to control the VCR. Make sure that
nothing blocks the signal, and that the signal can bounce off relatively
nearby, light-colored, smooth surfaces.

Using Timers

1. Press the MENU

2. Select the

3. Select the

4. Select the

button.

System Set up optio n.

Installation option.

VCR Setup option.

5. Find the brand name of the VCR in the table on page 81.

6. Set the code for the VCR using one of the foll owing:

• Enter the first 3-digit code number from the table using the

NUMBER PAD buttons.

• Highlight each digit of the first VCR code, and

then press the UP or DOWN ARROW button
until you reach the correct number and then pr ess
SELECT.

7. Make sure the VCR is turned ON and the switch is set
to 3 or 4 (whiche ver you use). Insert a rewound tape on
which you want to record. The receiver star ts the VCR
recording, but does not turn ON the VCR, so you must
do this yourself.

8. To test the new code, highl ight the
message warning you to make sure the VCR is turned ON.

9. Press the SELECT button to start the test. Your VCR
records for a few seconds, stops, and then rewinds. The
receiver displays a message saying that your VCR test is
complete. Follow the instructions on the message.

Test option. The receiver displays a

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Chapter 3

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10. If your VCR did not complete the test, enter another code from the
table, and then repeat steps 5 through 8.

11. Once you have found the correct VCR code select the
save the VCR code you entered and return to the Installation and

Setup

menu.

Note: If the receiver can’t control the VCR, use an Auto-Tune Event

Timer to tune the receiver to the channel you want to record. Use the

timers built into the VCR to start and stop the VCR at the right times.

Save option to

LOCKS, BLACKED-OUT PROGRAMS, AND EVENT TIMERS

You must enter the receiver password before you can create an automatic
event timer for a locked program, and you must order a pay per view
program before you can create a timer for it. You can create a manual event
timer for a locked program without entering the password. However, if you
do this, or if the program is blacked out in your area, when the event timer
operates the receiver may displa y only an error or passw ord en try men u. If
you have set a VCR Event Timer, the VCR will record only that menu.

POWER OFF AND EVENT TIMERS

If the receiver is OFF at the time an Auto-Tune or VCR Event Timer is
scheduled to operate, the receiver will turn ON. Once the event has ended,
the receiver will turn OFF, unless you pressed any remote control or
receiver front panel buttons during the time that the timer was active.

If the receiver is OFF at the time a Reminder Event Timer is scheduled to
operate, the timer will turn the receiver ON and tune it to the channel you
last watched. The receiver will then display the reminder menu. You will
have a few se conds to respond. If you do not respond to the reminder menu,
the receiver will turn OFF.

USING LOCKS

First you set the locks; then you lock the receiver. You must
lock the receiver in order to put any locks into effect. If you
unlock the receiver, leave the locks unchanged, and then
lock the receiver again, the same locks will be in effect as
before.

HOW TO SET LOCKS: A TWO STEP PROCESS

1. Create the lock s that you w an t.

2. Lock the recei ver.
Once the receiver is locked, anyone who wants to access locked items

must enter the password.

Page 36

WHEN YOU HAVE LOCKED THE RECEIVER

If you try to access a locked item or open the Parental and System Locks
menu, the receiver displays a message prompting you to enter the password.

The receiver al lows you three tries to enter the correct password. If you fail
to enter the correct password, the receiver does not allow more tries for
several minutes.

If you enter the correct password, you can access the locked item or open
the

Parental and System Locks menu.

Using Locks

If you exit a locked item or close the

Parental and System Locks menu,

you must enter the password again to access the item or open the menu
again.

If you forget your password, you will need to speak with
a Customer Service Representat ive and may need to
provide some infor mation rela ted to your a ccount includin g
a Personal Identification Number (PIN), if used. See
page 44 for information on PINs.

CREATING A PASSWORD

You must lock the receiver for any receiver Parental Locks you se t to take
effect. To lock the receiver, you must first create a password. If you forget
your password, you will need to call the Customer Service Center at 1-800­333-DISH (3474).

To create a password:

1. Press the MENU button to display the

2. Select the

System Locks

Locks option to display the Parental and

menu.

Main menu.

Note: If the receiver displays a message prompting you to

enter a password, the receiver has already been locked.

3. Select the

Lock System option. The receiver displays a

message prompting you to enter a password.

Note: If this option appears as Unlock System instead,

the receiver is already locked.

4. Enter and verif y a password, using the number pad buttons. The

receiver displays sta rs (*) as you enter the digits of the password.

5. Memorize your password. From now on, you must enter this password

to lock or unlock the receiver.

6. Highlight and select the
locks you have set are now in effect.

OK option. Re- enter the password. All the

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Chapter 3

Using the Sys tem

CREATING OR CHANGING RATING (CONTENT) CODE LOCKS

Please be aware of the following: The locks use the codes
that the original progr am providers assigned to the
programs. The actual content of the programs may differ
from their assigned rati ngs. No rati ng system can guarant ee
that all objectionable material is screened out. Like all other
locks, these locks are only in effect when the receiver is
locked. You can lock any program, including pay per view
programs. The locks built into some televisions do not
apply to satellite programs. Television program ratings
differ fr om movie ratings.

Do the following to set program locks based on rating codes. Then, when
the receiver is locked, only someone who knows the password can watch
these prog ram s .

1. Press the MENU button.

2. Select the

Locks option.

If the receiver is locked, enter the password using the
number pad buttons. The receiver displays stars (*) as you
enter the digits of the password. As soon as you enter the
fourth digit of the password, the receiver highlights the

OK option.

Press the SELECT button.

3. Select the

Ratings Locks option.

Highlight the rating that corresponds to the lowest
acceptabl e aud i ence ag e. Press the SELECT button to lock
the highlighted rating.

Note: All ratings that are more restrictive than the selected rating are

also selected. Fo r examp l e , if you lock PG-13 rated programs, then all
programs with the R, NC-17, and NR/AO ratings are also lock ed.

4. Select the expanded rating code(s), if you want to also lock these
ratings.

5. To unlock a rating code, highlight the code and press SELECT.

6. Select the

Save option to save the changes.

7. If the receiver is not locked, you must lock it to put the locks you just
created into effect.

Page 38

CREATING OR CHANGING CHANNEL LOCKS

Note: You c an loc k any channel, including pay per view channels.

1. Press the MENU button.

Using Locks

2. Select the

Locks option.

3. If the receiver is locked, enter the password using the
number pad buttons. The receiver displays stars (*) as you
enter the digits of the passwor d. As soon as you enter the
fourth digit of the passwor d, the receiver highlights the

OK

option. Press the SELECT button.
Select the

Channel Locks option.

4. Highlight the channel that you want to lock. If
necessary, press the UP or DOWN ARROW button
to see the desired ch ann el. You can also enter each
channel number using the number pad buttons.

5. Press the SELECT button to lock or unlock the
highlighted channe l. I f the checkbox next to the channel has a
checkmar k, the ch ann e l is loc ked .

6. Select the

Save option to save the changes.

7. If the receiver is not already locked, you must lock it to put the locks
you just created into effect.

LOCKING THE RECEIVER

1. Press the MENU button.

2. Select the

3. Select the

Locks option.

Lock System option.

The receiver displays a message prompting you to enter a
password.

Note: If this option appears as Unlock System instead, the receiver is

already lock ed.

4. Enter and check a password, using the number pad buttons. The
receiver displays sta rs (*) as you enter the digits of the password.
Memorize your passwor d. From now on, you must enter this password
to lock or unlock the receiver.

5. Select the

OK option. Ente r the password again.

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Chapter 3

Using the Sys tem

UNLOCKING THE RECEIVER

If you unlock the receiver, leave the locks unchanged and then lock the
receiver again, the same locks will be in effect as before.

1. Press the MENU button to display the

2. Select the

Locks option.

Main Menu.

3. Wi th the receiver locked, you must enter the passwor d using

the NUMBER P AD buttons. The receiver displays stars (*) as you enter
the digits of the password. As soon as you enter the fourth digit of the
password, the receiver highlights the

OK option.

4. Press the SELECT button.

5. Select the

Note

Unlock System option.

: If this option appears as Lock System instead , the

receiver is already unlocke d.

LOCKING THE RECEIVER FRONT PANEL CONTROL BUTTONS

This keeps anyone from changing the channel, but it does not lock the
remote control buttons. Remember that you must lock the receiver for this
lock to tak e e ffect.

To lock the receiver front panel buttons, do the following:

1. Press the MENU

2. Select the

button.

Locks option.

If the receiver is locked, enter the password using the
number pad buttons. The receiver displays stars (*) as you
enter the digits of the password. As soon as you enter the
fourth digit of the password, the receiver highlights the

OK option.

Press the SELECT button.

3. Select the

4. Select the

Front Panel Lock option.

Yes option.

5. If the receiver is not locked, you must lock it to put the lock you just
created into effect.

Page 40

UNLOCKING THE RECEIVER FRONT PANEL CONTROL BUTTONS

T o unlock the receive r fr ont panel buttons, you must use the remote control.

Using Locks

1. Press the MENU

2. Select the

button.

Locks option.

If the receiver is locked, enter the password using the
NUMBER PAD buttons. The receiver displays stars (*) as you
enter the digi ts of t he pas sword. As soon as y ou enter the f ourth
digit of the password, the receiver highlights the

OK option.

Press the SELECT button.

3. Select the

4. Select the

Front P a nel Lock option.

Yes option.

LOCKING PAY PER VIEW PROGRAMS

This locks all pay per view channels. Remember that you must lock the
receiver for this lock to take effect.

You also can lock one or more pay per view channels by using channel
locks or rating locks.

1. Press the MENU

2. Select the

button.

Locks option.

If the receiver is locked, enter the password using the number
pad buttons. The receiver displays stars (*) as you enter the
digits of the password. As soon as you enter the fourth digit
of the password, the receiver highlights the

OK option. Press the

SELECT button.

3. Select the

Lock PP V option.

4. If the receiver is not locked, you must lock it to put the
lock you just created into ef fect.

To unlock pay per view pr ograms:

5. Press the MENU

button.

Tip: If this option
appears as Unlock
PPV instead, pay
per view programs
are already locked.

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Chapter 3

Using the Sys tem

6. Select the Locks option.
If the receiver is locked, enter the password using the

NUMBER PAD buttons. The receiver displays stars (*) as you
enter the digit s of the password. As soon as you enter the fourth
digit of the password, the receiver highlights the

OK option.

Press the SELECT button.

Tip: If the receiver
displays a
message
prompting you to
enter a password,
it already has been
locked.

7. Select the

Note: When you select this option, you unlock all pay per

Unlock PPV option.

view chann els .

HIDING ADULT CHANNELS

This keeps the Program Guide, Themes lists, and the Browse Banner
from displaying adult channels. It keeps anyone from choosing such
channels by using the UP or DOWN ARROW buttons or the remote
control NUMBER PAD buttons. Remember tha t you must l ock the r eceive r
for this lock to take effec t.

To hide adult channels:

1. Press the MENU

2. Select the
If the receiver is locked, enter the password using the number

pad buttons. The receiver displays stars (*) as you enter the
digits of the password. As soon as you enter the fourth digit of
the password, the receiver highlights the OK option. Press the SELECT
button.

3. Select the

button.

Locks option.

Hide Adult option.

Tip: If this option
appears Unhide
Adult instead, the
adult channels are
already hidden.

Page 42

4. If the receiver is not locked, you must lock it to put the lock you just

created into effect.

To show adult channels:

1. Press the MENU

button.

2. Select the Locks option.
If the receiver is locked, enter the password using the number pad

buttons. The receiver displ ays stars (*) as you enter the digit s of the
password. As soon as you enter the fourth digit of the password, the
receiver highlight s the

3. Select the

Show Adul t option.

OK option. Press the SELECT button.

OPENING A LOCKED ITEM, OR OPENING THE LOCKS MENU

1. Se lect an it em that is locked.

Using Locks

2. The receive r displays an

Attention message telling you tha t the item or

menu is locked.

3. Enter th e password u sing t he number pad buttons. The receive r disp lays
stars (*) as you enter the digits. As soon as you enter the fourth digit of
the password, the receiver highlights the

OK option.

4. Press the SELECT button.

CHANGING THE RECEIVER PASSWORD

1. Press the MENU button.

2. Select the
If the receiver is locked, enter the password using the
number pad buttons. The receiver displays stars (*) as you
enter the digits of the passwor d. As soon as you enter the
fourth digit of the passwor d, the receiver highlights the OK
option.

3. Press the SELECT button.

4. Select the

Locks option.

Change Password option.

5. Enter the current password using the number pad buttons.
As soon as you enter the fourth digit of the password, the receiver
highlights the

OK option.

6. Press the SELECT button.

7. Enter the new password using the number pad buttons.
As soon as you enter the fourth digit of the password, the receiver
highlights the

8. Select the

OK option.

OK option to change the password.

9. Enter the new password again, using the NUMBER PAD buttons. The
receiver displays sta rs (*) as you enter the digits of the password. As
soon as you enter the fourth digit of the pas sword, the receiver
highlights the

OK option. Press the SELECT button.

Memorize the new password. From now on, you must enter this
password to lock or unlock the recei ver.

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Chapter 3

Using the Sys tem

PERSONAL IDENTIFICATION NUMBER

You can set up a Personal Identif ication Number (PIN) for call-in requests
only. Anyone calling the Customer Service Center must provide this PIN to
make any changes to your account. You may call the Customer Service
Center at any time to set up a PIN.

If you forget your PIN, you will need to call the Customer Service Center.
The representative may ask for more infor mation to make sure that you are
authorized to make changes to your account.

USING CALLER ID

Call e r ID displays on your TV the names of people as they call you if you

subscribe to Caller ID from your local phone company. To use this feature,
make sure you have a phone line connected to the receiver and that the

Call e r ID feature is enabled. After you turn on Caller ID, it stays on until

you decide to turn it off.

Note: For best performance, make sure your syst em is proper ly grounded.

CALLER ID SCREENS

When you receive a call, you will see a Caller ID popup screen.

You can select
disappear after 20 seconds.

OK to eliminate the message. If you do nothing, it will

Page 44

If you are in a menu when a c all comes in, you will see a different Caller ID
popup screen.

Attention

Incoming call:

Name: DOE JOHN
Phone: [phone]

OK

TO TURN THE CALLER ID ON AND OFF

1. Press MENU.

Using Caller ID

2. Select the

3. Select the

4. Select the
display.

5. Highlight

System Set up optio n.

Installation option.

Caller ID option. The following screen will

Enable Caller ID or Disable Caller ID and press SELECT.

6. Select

Save.

lPage 45

Chapter 3

Using the Sys tem

RESTARTING THE RECEIVER

If your receiver stops responding to remote control or front panel
commands, press and hold the front panel POWER button for 4 seconds.
When you release the POWER button, the receiver will restart.

RESETTING THE RECEIVER TO FACTORY SETTINGS

Use these instructions if you want to reset the receiver to be the same as
when it was shipped.

Note: Resetting the receiver disc ards all Favorite Lists except the All Chan

All Sub lists.

and

Note: If you have set any locks on the receiver, and the receiver is locked,

these locks will be kept. If the receiver is unlocked, any such locks will be
lost. You cannot reset the receiver to default settings to discard a password
you have for gotten. Only the Customer Service Cent er can r eset the rece iver
to bypass a receiver lock.

1. Press the

MENU button.

Tip: You can
choose an alter­nate lang uage (if
available) but this
applies only to the
audi o part of a
program and does
not change the
language used in
the menus
displayed by the
receiver.

2. Select the

3. Select the

4. Select the

System Setup option.

Installation option.

Factory Defaults option. The receiver displays a Warning

message, prompting you to confirm that you want to reset the receiver.

5. Select the

Yes option to confirm t he reset. The receiver rese ts, and then

displays the Installation and Setup menu.

CHANGING PROGRAM LANGUAGES

You may be able to change the language of some programs. An alternate
language may not be available for all progra ms. Some programs, such as
movies, show at the start whether an alternate language is available. An
alternate language applie s only to the audio part of a program and does not
change the language used in the menus displayed by the receiver.

1. Press the MENU button.

Page 46

2. Select the System Setu p option.

Testing the Phone Connection

3. Select the

Alternate Audio option.

4. Select the lan guage you want in the

Note: Alternate provides visuall y-im p aired custome rs wit h a visual

description of the program.

5. Select

6. Press VIEW TV to exit the

Save to save your language choice. The receiver displays the

System Setup menu.

System Setup menu.

TESTING THE PHONE CONNECTION

STARTING A TEST

1. Press the MENU button.

2. Select the System Setu p option.

3. Select the

Diagnostics option.

Languages list.

Tip: Before you do
the telephone test,
make sure that an
active telephone
line is connected
to the Telephone
Jack on the
receiver back
panel.

TELEPHONE CONNECTION TEST

This test ch ecks that the receiver telephone connection is correct. Select the

Connection option to begin the test. The receiver displays a message

asking you to wait until the test is done.

• If the telephone connection is correct, the receiver displays a

Connectio n OK

• S el ec t t h e
Custo mer Service Center. Press th e SELECT button to start the call.
When the call is done, select the

• If the telephone line is not connected properly, the receiver displays a
failure message. Check the tel ephone connection and then repeat the
test.

Note: If you have the receiver connected to a DSL (Digital Subscriber

Line) phone line, it may cause this test to fail. If so, you will need to
install a DSL filter between the rece iver and the phone jack on the wall.

message.

Dial Out option so the receiver can make a toll-free call to the

Cancel option to exit the test menu.

Phone

Tip: You can get a
DSL filter from
your Internet
Service Provider
or a local
electronics parts
store.

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Chapter 3

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SETTING UP THE RECEIVER FOR CHANNEL 3 OR 4

Your receiver comes preset to tune to channel 3 on the TV. If you need to
change the channel your TV uses, do the following:

1. Press the MENU button.

2. Select

3. Select

System Set up.

3/4 Modulator. The Select Output Channel

screen displays.

4. Select either

5. Select

Channel 3 or Channel 4.

Save.

6. Tune your TV to the same channel (3 or 4) that you selected on the

Select Output Channel screen.

Page 48

Chapter 4

Installation Instructions

How to Use these Instructions

These instruc tions guide you through the installation of a satellite system which
includes your DISH Pro receive r (included with this manual), and a DISH Pro
antenna system that can be ident ified by the DISH Pro logo shown below.

Connec ting Your TV and VCR

Use the following diagram and inst ructions to connect the satellite rec eiver
to a dish antenna, TV, and VCR (optional).

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Chapter 4

Installation Instructions

Tip: Using cab le

labels makes it
easy to tell which
cables connect to
the receiver ports.

Installing a DISH 500 Antenna

Sat In - Connect a coaxial cable be tween t he DishPro LNBF and SAT

I

N on the back of the receiver. Peel off the blue sticker and affix it to

the cable close to whe re i t conn ect s to the S

AT IN connection on the

back of the receiver .

TV Set Out to a TV - Connect a coaxial cable between the TV SET

OUT on the receiver an the TV’s input. Peel off the wh ite stick e r and

affix it to the cable close to whe re it con n ects to the TV SET OUT
connection on the back of the receiver.

TV Set Out to a VCR (Optional ) - Connect a coaxial cable between

the TV SET OUT on the receiver and the VCR’s input. Connect
another cable between the VCR’s output and the TV’s input.

Set the receiver to tune to channel 3 or 4 - Make sure the TV and

VCR (if installed) are on the channel you set in the 3/4 Modulator
screen. Th e recei ver comes preset to c hannel 3. See Setting Up the
Receiver For Channel 3 or 4 on page 48.

Note: If you have a Dish antenna sy stem alre ady inst alle d, and the dish has be en

pointed for the strongest possible signal strength, you can skip this chapter and
go directly to Appendix A to install the satel lite receiver in an existing system.

The first step in installing your dish antenna is to assemble the satellite dish,
mount it, and point it in the general direction of a satellite. To do this, follow
these instructions:

Finding the Satellites

You need to find the satellite s in the sky . To do this, you need to know the
azimuth angle (the south, southeast, or southwest direction to the satellites) and
the elevation angle (the angle up to the satellites) from your location, and the
skew angl e.

1. Make sure that the remote control batteries are fresh, and are installed
properly.

2. Turn ON the tele vision and receiver.

Page 50

Installing a DISH 500 Antenna

3. Display the Point Dish and Signal Strength menu by pressing MENU and
and then 6-1-1 (unless the receiver al rea dy displays this menu).

4. Select

5. Enter your ZIP code in the

6. Select the

Peak Angles.

ZIP Code field.

Dish 500 option.

7. The menu displays the azim uth, elevation, and skew angles. Write down
these numbers in the blanks provi ded in the margin.

8. Select

Cancel to exit out of this menu and return to the Point

Dish/Signal

menu.

9. Go to Mounting the Dish on page 52.

Azimuth:
Elevation:
Skew:

Page 51

Chapter 4

Installation Instructions

Mounting the Dish

1. Using these azimuth and ele vation angles, find a location for the satellite

2. Mount the mas t to a soli d surface so tha t t he dish anten na cannot move or be

dish which can be pointed towards the satellites located at these angles.
With a compass, find the required azimuth angle. Then, use the elevat ion
angle to find out how high the satellites are in the sky fro m your location.

Make sure nothing blocks the line of sight bet ween the dish and the
satellites.

bumped out of adjustment. Keep in mind that physical and environmental
conditions can block your satellite dish’ s ability to receive a clear satellite
signal. The conditions to be aware of are: Eaves an d overhangs on your
building or house, wind, plant growth, and deterioration of the mounting
surface. Never mount to a tree.

NO YES

3. Align the top part of the mast so that it is absolutel y vertical, as shown
below . If the top part of the mast is of f vertic al by only a few degre es, it wil l
be difficult or maybe even impossible for you to find the satellites. Take at
least two readings with a bubble level, on the upper mast, that are 90
degrees apart from one another.

Top Part
of Mast

Bubble Level

Mast

Page 52

Installing a DISH 500 Antenna

4. Assemble the sate llite dish as shown below, except do not attach the Y­bracket or LNBF at this time.

5. Loosen both skew bolts and set the skew by rotating the dish mounting
bracket to align the red mark with the required angle on the skew scale
which you wrote down on 51. Tighten the skew bolts securely to keep the
dish from ro tating. Once the skew is set, do not try to fine-tune this angle

when aiming the dish.

6. Set the elevation by tilting the dish mounting bracket to align the red edge
with the required angle from page 51 on the elevation scale. Tighte n the
elevation bolts, but do not tighten the pivot bolt at this time.

7. Slide the dish ass embly down onto the mast. Make sure the pivot bolt rests
on the top of the mast. T ur n the dish a ssembly so tha t it points in the genera l
direction of the satellites, using the azimuth angle from 51.

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Chapter 4

Installation Instructions

8. Thread the RG-6 coaxial cable through the mast support arm and
the Y-bracket. This cable should be long enough to run from your receiver
to your LNBF.

Note: See Running Coaxial Cables on page 67 for cable installation

guidance.

Note: You can have as much as 200 feet of cable between the DishPro

LNBF and the DishPro receiver. However, you must use only RG-6 coaxial
cables rated for 950 to 2150 MHz. Some cables may say "Swept test ed for
2150 MHz." If you have any doubt about this, ask your DISH retailer, or
look on the container the cable came in. Do not use cable company TV
cables or cables from other satel lite TV systems not rated for 950-2150
MHz. These other cables may cause signal loss. Do not use existing cables
such as RG-59. Also, be sure that any outdoor connect ions are made using
waterproof F-connectors.

9. Attach the Y-bracket, using the Y-bracket screw.

10. Co nne ct the RG-6 cable from the D ISHPro SAT IN connection on the back
of the receiver directly to port 1 of the DISHPro Twin LNBF, as shown
below. Be sure there are no multi-dish switches between the LNBF and the
receiver.

Tight en all of the coaxial cable connection only by hand. If you use
a wrench, you may over-tighten the connections and damage your
equipment. Such damage is not covered by the Limited W arranty.

Port 2

Port 1

Connect to Port 1. It’s on
the left when the LNBF is
pointed towards you

11. Attach the LNBF to the Y-bracket using the two LNBF screws.

Page 54

Installing a DISH 500 Antenna

12. You should see the P oint Di sh/Signal menu. If not, open the Main Menu,
select

System Set up, then Installation, then Point Dish/Signal (press

MENU and then press 6-1-1 on the remote).

13. Select

14. Select

Check Switch. The Check S wit ch screen will open.

Test. The receiver shows you a message that it is checking the

switches.

15. When the check switch procedure finishes, you will see an installation
summary screen similar to the one below. In the
“Conn.” In the

Device line, you will see “Twin” twice. This indicat es that

Satellite line, you will see

your receiver has conf irmed the connection with your DishPro Twin LNBF
is working. The Transponder line may show two “Xs.” This is OK and does
not indicate a problem with the receiver.

16. Select

Cancel or OK to return to the Point Dish/Signal screen. Make sure

the check mark is next to

119 West. If not, move the highlight to 119 West

and press SELECT. Notice the signal strength bar. This is used to help you
aim the dish by showing the strength of the sign al you are receiving. Look
at the signal strength bar while you aim the dish.
Don’t stand in front of the dish while you aim it, because your body will
block the satellite signal. After you adjust the aim, let go of the dish so that
you can get a good signal reading after the dish settles back in place by
itself. Do not change the skew setting.

Tip: Have one
person aim the
dish while another
watches the signal
strength or listens
to the signa l tone.

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Chapter 4

Installation Instructions

17. Turn the dish back and forth very slowly, until the signal strength bar turns

green. This shows you’ve found the signal.

Note: If you cannot find the signal, turn the dish back to the first azimuth

angle. Then, loosen both el evation bolts j ust enough so you c an tilt the dish.
Tilt the dish e levation up by two degrees, and then tight en both bolts. Now,
turn the dish back and forth again. If you still can’t find the signal, tilt the
dish up again very slightly and turn the dish b ack a nd forth unti l you find t he
signal.

18. Once the signal strength bar is green, turn the dish back and forth just a
little, to where the signal strength bar shows the strongest signa l. When you
find the strongest signal, tighten both mast clamp bolts. Then loosen both
elevation bolts, just enough so you can tilt the dish. Tilt the dish up and
down just a little, to where the signal strength bar shows the strongest
signal. Do not adjust the skew. When you find the strongest signal, tighten
all bolts in the dish assembly so the dish cannot be moved.

19. Y ou a re now r eady to verif y re ception f rom both sa tellit es. Se lect the

Switch

option. When the Check Switch menu opens, select Check or Test.

Check

The receiv er show s you a mes s age that it is checking the swi tch es. W hen
the procedure is finished, you will see an Installation Summary screen.
This screen may look differ ent than the one shown below. However, you
must see that you have signals from both the 110 West and 119 West
Satellites, you see “All” twice in the Transponder line, and the message
“Satellite reception verified. Press CANCEL or OK to exit th is menu.”

20. If you do not see “110” under

Page 56

Dish Inpu t 2:

Installing a DISH 500 Antenna

• Make sure the skew angle you wrote down on page 51 is exactly the
same as the skew angle you set in st ep 5 on pag e 53. If it is not , re set the
skew angle as described on page 53. Af ter you reset the skew angle, go
back page 55 and start over from step 16.

• If “119” is shown under

Dish Input 2, move the dish approximately 9°

to the east and restart the procedure at step 12.

21. Look at the Point Dish/Signal menu. If you have good signal strength
with the check mark in 119 We st, move the check mark to 110 West. If
you have good signal strength on 110 We st, go to step 22.

If you do not have good signal strength with the check mark in 110 West,

go back to Step 17, and fine-tune the dish but with the check mark in 110
West ins tead o f 119 West. While the 110 West and 119 West signals will
not be equal, you should be able to fine-tune the dish until you have the
strongest possib le signal from both satellites.

22. Sele ct Can cel to exi t the Point Dish/Signal menu. An Attention screen
will open asking the mounting and positioning of your dish is complete with
a “Locked” indication in t he Point Dish/Signals screen. If the answer is yes,
select Yes.

If the answer is No, you will need to repoint your dish following the

preceding steps until the mounting and positioning is complete and you do
have the “Locked” indication.

23. After you sel ect Yes, the receiver will begin taking a sof tware upg rade. You
will see a Warning that “Vital program info rm at io n wi ll now b e
downloaded into your receive r.” You will also see a status bar showing the
progress of this upgrade.

24. Once the software upgrade is complete , you will see a message that your
receiver’s memory is being upgraded.

Do not disturb the receiver while the receiver’s memory is being upgraded.

Note: If you are installing other DishPro receivers, be sure to run Check
Switch

on all of them, and allow them to take the necessary software

upgrade.

25. When the memory has been upgraded, your installation is complete.

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Chapter 4

Installation Instructions

Installing a Multiple Dish DishPro System

Note: You cannot use DishPro LNBFs and switches (those mark ed with the

DishPro logo) with Legacy (non-DishPro) switches and LNBFs (those without
the DishPro logo). You must install your DISH antenna system with either all
DishPro LNBFs and switc hes or a ll Lega cy LNBFs and swi tc hes. If you mix t he
two, the system will not work.

Note: You can have as much as 200 feet of cable between the DishPro LNBF

and the DishPro receiver. However, you must use only RG-6 coaxial cables
rated for 950 to 21 50 MHz. Some cables m ay sa y "Swept te sted f or 2150 MHz."
If you have any doubt about this, ask your DISH retailer, or look on the
container the cable came in. Do not use cable company TV cables or cables
from other satelli te TV sys tems not rat ed fo r 950-2150 M Hz. These other c ables
may cause signal loss. Do not use existing cables such as RG-59. Also, be sure
that any outdoor connections are made using waterproof F-connectors.

Once you have installed the DISH 500 with its DishPro Twin LNBF using the
preceding instructi ons, you can install a DISH 300 with a DishPro LNBF as
follows:

Azimuth:
Elevation:

1. Turn on the television and the receiver if they are not already on. You
should see the

Point Dish/Signal screen. If not, open the Main Menu and

press 6-1-1 on the remote.

2. Make sure the check mark is next to the satellite your dish will be pointed
toward.

3. Select

Peak Angles and then se lect the Dish 300 option.

4. Use the number buttons on the remote to ente r your ZIP code to get the
necessary azimuth and elevation. Write these numbers down in the spaces
provided in the margin.

5. Mount the dis h antenna following the mounting instructio ns that came with
it.

6. Connect an RG- 6 cable fr om the DishPro S
directly to the DishPro LNBF on the Dish 300.

AT IN connection on the receive r

Make sure there are no

multi-dish switches betwe en the LNBF and the DishPro receiver.

7. Select

Page 58

Cancel to go back to the Point Dish/Signal screen.

Installing a DISH 500 Antenna

8. Select Check Switch. When the Check Switch screen opens, select Test.

9. When

10. Press CANCEL to exit back to the Point Dish/Signal menu.

Check Switch is complete, you will see an Installation Summary

screen similar to the one shown next. It will show a connection (“Conn”
next to satellite) an d

Single devic e under 1 ( Dish Input). It may also show

an X on the Transponder line. This is OK and does not mean there is a
problem with the system.

11. Point the dish for the strongest possible signal, following the instr uctions
that came with it and the DishPro wiring diagrams that start on page 60.

12. Connect any switches in your system, using the instructions which came
with th e swi tch(e s ) .

13. Select

Check Switch from the Point Dish/Signal menu. When the Check

Switch
Installation Summary screen again. This time you should see confir mati on

menu opens, Test. When the procedure completes, you will see the

for all satellites your dishes are pointed at, and “Satellite reception
verified.” You should also see that the switch(es) in your system has been
correctly id entifi ed.

Refer to the DishPro wiring diagrams for examples of installation summary

screens.

14. Press CANCEL to exit this menu, and then Cancel to exit the Point
Dish/Signal screen. If you have any other rec eivers in your system, make
sure you run Check Switch on each of them, and allow each to take the
software upgrade, as needed.

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Chapter 4

Installation Instructions

DishPro Wiring Diagrams

DISH 500, One DishPro Twin LNBF, Two DishPro Receivers

This diagram leaves out grounding to be clea r. Make sure you
ground the system per the Nati onal Electric al Code (NEC) and all
local electrical codes.

When you set up your system following this diagram and run Ch ec k Switch
the Installation Summary screen should look similar to the one shown
below.

Page 60

DISH 500, One DishPro Quad LNBF, Four DishPro Receivers

This diagram leaves out groundi ng to be clear. Make sure you
ground the system per the National Electrical Co de (NEC) and all
local electrical codes.

DishPro Wiring Diagrams

To four DishPro receivers

When you set up your system following this diagram and run Check Switch
the Inst al lation Summary screen should look similar to the one shown
below.

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Chapter 4

Installation Instructions

DISH 500 with a DishPro Twin LNBF, One DISH 300 with a
DishPro LNBF, DP34 Switch, Four DishPro Receivers

This diagram leaves out grounding to be clear. Make sure you
ground the system per the National Electrical Code (NEC) and all
local elec tric al codes.

Two DP34s for
Eight DishPro Receivers

Three DP34s for
Twelve DishPro Receivers

When you set up your system following this diagram and run Ch ec k Switch
the Installation Summary screen should look similar to the one shown
below.

Page 62

Two Dishes, Three Single-Output DishPro LNBFs, Three
Cables, DP34 Switch, Four DishPro Receivers

This diagram leaves out grounding to be clear. Make sure you
ground the system per t he National Ele ctric al Code (NEC) and all
local electrical codes.

DISH 300

Another DISH Netw o rk Satellite

DishPro Wiring Diagrams

DISH 500

110 West and 1 19 West

DishPro

LNBFs

One DP34

for four

DishPro
receivers

To DishPro Receiver Tuner Inputs

When you set up your system following this diagram and run Check Switch
the Inst al lation Summary screen should look similar to the one shown
below.

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Chapter 4

Installation Instructions

Two Dishes, One DishPro Twin LNBF, One DishPro Single
LNBF, One DishPro Compliant Splitter, Two DishPro 21
Switches, Two Receivers

This diagram leaves out grounding to be clear. Make sure you
ground the syst em per the National Electrical Code (NEC) and all
local elec tric al codes.

*

* When using a DishPro compliant
splitt er to sp lit the sig na l from a
DishPro single LNBF, the receiver
whose DP 21 switch is connect ed to
the passing side of the splitter must
be plugged into a live power outlet
at all times. If not, the DishPro
single LNBF will not have any
power and will not be able to
provide satellite sig nal to the other
receiver.

When you set up your system following this diagram and run Ch ec k Switch
the Installation Summary screen should look similar to the one shown
below.

Page 64

DishPro Wiring Diagrams

Two Dishes, Two DishPro Single LNBFs, Two DishPro
Compliant Splitters, Two DishPro 21 Switches, Two Receivers

This diagram leaves out grounding to be clear. Make sure you
ground the system per t he National Ele ctric al Code (NEC) and all
local electrical codes.

**

* When using a DishPro complia nt
splitt er to split the signal from a
DishPro single LNBF, the receiver
whose DP21 switch is connected t o
the passing side of the splitter must
be plugged into a live power ou tlet
at all times. If not, the DishPro
single LNBF will not have any
power and wil l not be able to
provide satellite signal to the other
receiver.

When you set up your system following this diagram and run Check Switch
the Inst al lation Summary screen should look similar to the one shown
below.

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Chapter 4

Installation Instructions

One DISH 50 0 with a D ishPr o Twin LNBF, One DISH 30 0 w ith a
DishPro Single LNBF, and One DP21 Switch

This diagram leaves out ground ing to be clear. Make sure you
ground the syst em per the National El ectri cal Cod e ( NEC) and all
local elec trical codes.

Note: This setup supports only one receiver from three satellite locations and

the other receiver from only two satellite locations.

Page 66

Running Coaxial Cable

1. Using the shortest path possible, run the coaxial cable(s) from the ground
block or switch to the satellite receiver(s). Do not kink or pinch any cable.
Cables should be bent only in gentle curves.

Do not use a longer cable between the satellite dish and the
receiver than is specified in the DishPro or Legacy system
installati on instructions. If your system requir es more cable
than the limit specifi ed in these installation instructions, you
should consider having the system professionally installed.

2. Put a drip loop in each cable at a point before it enters the building. A drip
loop allows moisture to drip from the cable before it runs into
the building.

Running Coaxial Cable

Before drilling any holes in the wall or roof of your building,
make sure that there are no wires or pipes in the area of the
holes. If you are not comfortable doing this, contact a
professional in your are a. Make sure tha t you follow all safe ty
instructions and building codes.

3. Locate each rece iver inside the building, against or near an outside wall.
Then drill a ho le thr ough the outer wall to pass a cable i nside t he build ing. If
a receiver is located in an inte ri or room, run a cable through the outside
wall, and into an attic, basement, or crawl space in order to reach the
receiver.

4. Seal all holes tha t you drill in the building with silicone or other weather­proof sealant after installation. Once each cable is inside the building, you
may attach it to a wal l recep t acle o r dire ct ly to a rece ive r.

Tighten the back panel coaxial cable connections only by
hand. Using a wrench may over-tighten the connections,
causing damage. Such d amage is not covered b y the Limit ed
Warranty in the User Guide that came with the system.

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Chapter 4

Installation Instructions

Connecting the Receiver to a Phone Line

1. Display the

You must keep the receiver conne ct ed to an active telephone line.
Otherwise, you may not be a ble to or der pa y per vi ew programs or use all of
the Dish Interactive features. Run a telephone cable with a standard RJ-11
connector from the receiver’s back panel PHONE JACK to an active
telephone connection.

Note: You may be able to use a wireless telephone extender . Howe ver, this

may not support all the features of some receivers, such as Caller ID.

Note: If you have a Digital Subscriber Line (DSL), you may have to install

a DSL filter between the receiver’s back panel PHONE JACK and the
telephone wall jack to successfully connect with the DISH Network. You
can obtain a filter from your DSL provider.

You must also set up the receiver for your tele phone system (touchtone or
rotary/pulse), and set a telephone number prefix, if you need a prefix to
make an outside call.

Installation and Setup menu (press MENU then 6-1-4).

2. Select the

Setup

3. Select the

Note: Usually, you need a telephone number prefix only for business

Telephone System option to display the Telephone System

menu.

Touch Tone or the Rotary/Pulse option in the Phone Type list.

installations. For most residential installations, a ll you need to do is set the
telephone system type . The default setting of
correct dialing. If thi s is the case, select the

No Prefix needed will allow

Save option to save the above

setting, and stop here. If you do need to set a prefix, then instead of
selecting the

4. Move the highlight to the

Save option, go on to step 4.

Outside Line P re fix list. Press the SELECT

button to select the highlighted option.

Page 68

Connecting the Receiver to a Phone Line

5. Select one of the fol lowing:

• If you do not need to dial a prefix, select the

• If you need to dial a prefix (for example, dial 9 to get an outside line),

select the

Prefix Code option. The receiver displays the same number

of boxes (highlighting the first box) where you must enter the digits.
Use the Number Pad to enter the prefix code. As you enter each
number, the highlight moves to the next box.

6. Move the highlight to the Save option. Press the SELECT button to save
the settings.

No Prefix option.

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Chapter 4

Installation Instructions

Notes

Page 70

Chapter 5

Reference

TROUBLESHOOTIN G TABLES

Use these tables if you have proble ms using the system before calling the
Customer Service Cente r. Many problems aris e from misunders tandings of how
the system works , especi ally when you a re just becomi ng famili ar wit h it. The se
tables cover many problems , usua lly with a simple solution for each one. To
solve a particular pr oblem, do the following:

1. Review the section in this Guide that relates to the problem.

2. If you cannot find a solution, then find the section in the following tables
that r e l a t e s to the proble m.

•Read the What’s Happening column until you find the problem.

• Read the information in the Possible Reason column.

• Try each of the suggested solutions in the What to Do column.

3. For more in formati on, c all the C usto mer Servic e Cente r at 1- 800-333- DISH
(3474).

Note: Before calling the Service Center, have ready the date of purchase and
either your customer account number, the receiver conditional access number,
or the receiver model number. Display the Important System Information menu
to find these numbers (See Ordering your Programming on pag e 2). Also, write
down any error messages that the rec ei ver displays on the television screen.

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Chapter 5

Reference

ON-SCREEN MESSAGES

This table describes some on-screen messages in the order of their message numbers. Find the message
number in the upper right corne r of the message displayed on your TV screen, and then find the match ing
number in this table.

Message Number Possible Reason What to Do

001

002

003, 004

005

• There may be a proble m wi th th e
multi-di sh sw itch .

• Heavy rain, snow , o r cl oud cove r
may be interfe rin g with
transmission of the satellite
signal, or there may be other
interference.

• The wrong type of coaxial cable
may be used in the s ystem, or the
cable run le ngth may be to o long .
Or, there may be a problem with
the multi-dish switch.

• The receiver may not yet have
been authorized. The satellite
dish may have moved so that it is
no longer picking up the satellite
signal. The cable connections
may have loosened or have
moisture inside. There may be an
interruption of the satellite
signal.

• Check the coaxial cables and their connections to and from t he
multi-dish switch. Make sure that all required cables are in
place, and che ck tha t all cable c onn ecti ons are ti ght an d d ry (f or
outdoor c ables). If t his does not work , call the Cus tomer Ser vice
Center for help.

• Note the local weather conditions. Remove any snow or other
debris which may have collected on the satellite dish.
Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into the
line of sight.

• Make sure that the satellite dish is aimed at the satellite. Check
the strength of the sig nal using the Point Dish/Signal menu.
Consult your instal ler to re-aim the dish, i f necessary, to obtain
the strongest possible signal.

• Make sure the system uses RG6 coaxial cable; if not, call your
dealer or installer.

• Check the dish-t o-receiv er cable r un length; if it is over 1 00 feet,
call your deal er or installer.

• Check the coaxial cables and their connections to and from t he
multi-dish switch. Make sure that all required cables are in
place, and che ck tha t all cable c onn ecti ons are ti ght an d d ry (f or
outdoor ca bles).

• If this does not work, do the Check Sw itch test.

• If you have authorized the re ceiver, wai t a few minut es to see i f
the message is remo ved. Make sure that all required cables are
in place, and check that all cable connections are tight and dry
(for outdoor cables).

• Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into the
line of sight.

• Check that the Signal Strength bar in the Point Dish/
Signal menu is green and displays the word Locked. If not,
contact your installer to re-aim the satellite dish. If you have not
authorized the r eceiver, call the Customer Service Center for
help.

• The receiver may not be
connected to an active telephone

006

008

011, 012

line.

• T he cred it limit m a y hav e been
suspended.

• Maybe the receiver is connected
to a DSL (Digital Subscriber
Line) phone line.

• Viewers in specific areas are
prohibited fr om w atchi ng cer tain
programs.
For example, view er s w ho live
close to a parti c ular football
stad iu m ma y be proh ibited fr o m
watching football gam es that are
played in that stadium.

Page 72

•You must connect th e recei ver to an ac tive t elephone connect ion
at all times. If you install two or more receivers, you must
connect each receiver to an active telephone connection at all
times.

• Review your pay per view purchases to check the credit limit.

• Install a DSL filter between the receiver and the telephone wall
jack. You can obt ain the filter from your DSL provider.

• Remember that the pr ogram providers specify whi ch programs
are “blacked out ” for which viewers, not DISH Network™.

Troubleshooting Tables

Message Number Possible Reason What to Do

013, 014

015

018

022

• You may have tried to tune to a
program o n a channel w hich you
have not bought.

• You may have just plugged in the
receiver, and it is acquiring t he
satellite signal. Or, the recei ver
may have temporarily lost the
signal.

• The receiver may not be
connected to an active telephone
line.

• T he cred it limit m a y hav e been
exceeded.

• The receiver may not yet have
been authorized. The satellite
dish may have moved so that it is
no longer picking up the satellite
signal. The cable connection s
may have loosened or have
moisture inside. There may be an
interruption of the satellite
signal.

•You must buy a channel before you ca n tune to a pro gram on
that channel. Call the Customer Service Center to buy th e
channel, or if you believe this message was displayed by
mistake.

• Wait a few minutes to see if the message is removed. Make sure
that all requi red cables are in place , and check that all cable
connections are tight and dry (for outdoor cabl es ).
Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into the
line of sight.

• Check that the Signal Strength bar in the Point Dish/
Signal menu is green and displays the word Locked. If not,
contact your installer to re-aim the satellite dish.

•You must connect the receiver to an active telephone connection
at all times. If you install two or more receivers, you must
connect each receiver to an active telephone connection at all
times.

• Review your pay per view purchases to check the credit limit.
Call the Customer Service Center for help checking the credit
limit, and/or to get authorization to make a purchase.

• If you have authorized the re ceiver , wai t a few minut es t o see if
the message is remo ved. Make sure that all required cables are
in place, and check that all cable connections are tight and dry
(for outdoor cables).

• Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into the
line of sight.

• Check that the Signal Strength bar in the Point Dish/
Signal menu is green and displays the word Locked. If not,
contact your installer to re-aim the satellite dish. If you have not
authorized the r eceiver, call the Customer Service Center for
help.

026

028

032

059

060

• The receiver may have
temporarily lost the satellite
signal.

• The receiver may need to get new
software before you can use it to
order pay per view programs.

• You may have tried to set a VCR
Event Timer without having set
up the receiver to control the
VCR.

• You may have tried to close an
installation menu without having
done the Check Sw it c h test.

• You may have aimed the satellite
dish at one satellite, but selected
the option for another satellite on
the Point Dish/Signal menu .

• Wait a few minutes to see if the message is removed. Make sure
that all requi red cables are in place , and check that all cable
connections are tight and dry (for outdoor cabl es ).
Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into the
line of sight.

• Check that the Signal Strength bar in the Point Dish/
Signal menu is green and displays the word Locked. If not,
contact your installer to re-aim the satellite dish.

• Turn the receiver off. Doi ng this allows the rec eiver to
“downloa d” new softwa re via th e satellit e signal. The downl oad
may take several minutes; do not di s turb or unplug the re ceiver
during this time . Wh en the do wn loa d is don e , you will be able
to use it to order pay per view programs.

•You must set up the receiver to control the VCR before you can
set a VCR Eve nt Timer. See the Using the System for
instructions.

• If your setup includes a multi-dish switch, you must do
the Check Switch test.

• Make sure that you have selected the option for the right satellite
on the Point Dish/Signal menu.

• Make sure that the c able(s) f or the sat ellite yo u have se lected are
connected to the LNBF that receives signals from that satellite.
Re-aim the satellite dish at the right satellite.

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Chapter 5

Reference

Message Number Possible Reason What to Do

061

074

078, 079, 080

093

DISHPRO TWIN LNBF

• You may have set up the receive r
to accept a transmis s ion (a
“downloa d” ) of t h e l a t e s t
operating software via the
satellite signal.

• The receiver gives you thr ee
chances to enter the correct
password. If you fa il to do so, the
receiver “times out” and w ill not
allow you t o try ag ai n for se ver al
minutes.

• You may not have connected the
receiver to an ac ti ve telephone
line. Or, the tele pho ne lin e may
be defective.

• Maybe the receiver is connected
to a DSL (Digital Subscriber
Line) phone line.

• You may have set up the receive r
to reset itself back to the “factory
defaults,” that is, the settings it
had when it was shipped from the
factory.

• It is very important for the receiver to get the latest operating
software, so le t t he r eceiver do so. The “download” may take
sever a l m i nu t e s . D o not di s tu r b or un plug the r e ce i v e r du r i n g
this time.

• Wait a few minutes and then try again to enter the passwor d.
Note: The “time out” featu re is designed to prev ent someone
from trying passwor d after passw ord until he or she h a ppens to
guess the right one and so gains unauthorized access to the
receiver.

• Connect the receiver to an active telephone line.
Make s u re that the telephone line to which you connect the
receiver is wor king proper ly.
Note: To be able to order pay per view programs, you must
keep the receiver connected t o an active telephone line at all
times. If you r setup i ncludes mo re than one r eceiver , this app lies
to each receiver. Th e receiver uses the tel ephone line to make
toll-free calls, usually in the middle of the night, to send
information to the Customer Service Center.

• Install a DSL filter be tween the receiver and the telephone
wall jack.

• If you want to reset the receiver to its factory default setti ngs,
select the Yes option. If not, sele ct the No option.

What’s Happening What’s Wrong What You Can Do

When you run Check Switch, you do no t
see "Twin" identified as a Device or LNB.
All entries show "X"s.

When you run Check Switch, you see
"Twin" identified as the Device/LNB and
Satellite s hows "Conn" but you do not see
"Satellite Recep tio n Verifi ed" .

When you run Check Switch, you see
"Satellite Reception Verified" but you see
"Feed" instead of "Twin" id entified as the
Device/LNB.

• The DishPro Twin LNBF may not be
properly connected.

• Cables may be too long, over 200 feet.

• Cables may not be rated for 2150 MHz.

• You may have DishPro Adapter
installed on a Dish Pr o r eceiver.

• May have a non-DishPro switch or LNB
or incompatible accessory device* in
the system.

• The DishPro Twin LNBF is connected
but no satellite signal is present.

• The DishPro Twin is connected but
somethin g in the syste m may be
blocking the swit ch commands.

• Check all cable connections in your
system and run Check Switch again.

• Make sure cable length between
receiver and DishPro Twin does not
exceed 200 feet. R e r un check switch.

• Make sure cable is rated fo r 2150 MHz.
Rerun check switch.

• Remove the DishPro Adapter; this
device is only f or non-DishPro
receivers. Rerun check switch.

• Remove any non-DishPro switches/
LNBs or incompatible acc essory
devices* from the system. All LNBs
and switches must be DishPro. Rerun
check switch.

• Check the point dish/signal screen to
confirm you have satellite signal. If not,
check your dish antenna to ensure the
DishPro Twin is installed properly, t he
dish is pointed/peaked on the satellite
signal and t here is noth ing blocking the
signal path to th e dish. Rerun check
switch.

• Check the cable path between the
DishPro Twin and the receiver and
remove any incompatible accessory
devices*. Rerun check switch .

Page 74

Troubleshooting Tables

What’s Happening What’s Wrong What You Can Do

When you run Check Switch, you do no t
see "Twin" identified as a Device or LNB,
but odd trans ponders are detected only on
one satellit e.

When you run Check Switch, you see
"Twin" identi f ied as the Device/L N B but
you only have signal confirmed from one
satellite.

When you run Check Switch, you see
"Twin" identi f ied as a Device or LNB, but
only odd transponders are detected.

Getting receiver messages that signal is lost
or being acqui red

• You may have DishPro Adapter
installed on a Dish Pr o r eceiver.

• May have a non-DishPro switch or LNB
in the system

• The DishPro Twin LNBF is connected
but the dish may not be pointed t o
receive sign al from both 110 and 119
satellites.

• Cables may not be rated for 2150 MHz. • Make sure cable is rated for 2150 MH z

• Check the weather conditions to see if
heavy rain or snow could be te mporaril y
block the signal.

• Check for any obstructions in way of the
dish like new growth on trees

• Remove the DishPro Adapter; this
device is only f or non-DishPro
receivers. Rerun check switch.

• Remove any non-DishPro switches/
LNBs from the system. All LNBs and
switches must be D ishP ro. Rerun ch eck
switch.

• If the check switch summary screen
shows "119 W" on D ish Input 2, you
need to point you dish 9 degrees to the
east and repeak your dish. Rerun check
switch.

• If the check switch summary screen
shows "110 W" on D ish Input 1, you
need to point you dish 9 degrees to the
west and repea k yo ur di sh . Reru n ch eck
switch.

• Make sure the skew setting is correct for
a Dish 500 ins tallat ion at yo ur zi p code.
Rerun check switch.

and all accessor y devices are
compatible. Re r un check switch.

• Wait for weather to clear up and restore
signal.

• Clear obstructions from th e s ignal path.

* Compatible accessory devices must pass 2150 MHz signals, 22 KHz signals bo th directions (per DiSEqC 2.0
specifications), and pass DC power.

USING THE REMOTE CONTROL

What Is

Happening

You cannot find the
remote control.

When you press a button
on the remote control, the
receiver does not do what
you expect.

When you press th e
remote control Power
button to turn the receiver
ON, the receiver front
panel Power light does
not light up.

Possible Reason What to Do

• N/A • Use the receiver front panel Control Buttons to control the

• The remote control may be
missing ba tter ies , th e batt e rie s
may be incorrect ly placed in the
remote, or th e batteries may be
weak or dead.

• The remote control addres s may
be incorrect.

• Other lights are too bright.

• Remote control not operating
properly or t he batt eries are w eak
or dead.

• The receiver power cord not
plugged int o a power outlet, or
ther e ma y be a pr o blem with the
power.

receiver until you find the remote. If the remote control is
permanently lost or too damag ed to us e, cal l the Ser vice Cent er
to order a replacement.

• If the batteries are missing or dead, insert fresh AAA-size
batteries.

• If the remote has f resh batteries, check w hether they ar e placed
according to t he label diagram. If not, remove them and place
correctly.

• If you are using a DISH Netwr ok 4-service database remo te
control unlike the remote control which came with your
receiver, op en the Important System Information screen
and press the RECORD button on your remote control.

• Try other remote contr ol buttons to see if the receiver is
responding.

• Re p lace the re mote batte ri es w ith fresh ones.

• Check that the rece iver pow er c ord i s not d amage d, and tha t the
plug is inserted correctly into the outlet.

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Chapter 5

Reference

HEARING A PROGRAM

What Is

Happening

The receiver front panel
Power light is on and
there is a good pict ure on
the TV se t, but you do not
hear any sound.

You hear a foreign
language with a program.

WATCHING A PROGRAM

What Is

Happening

The receiver front panel
Power light is on, but the
TV image:

is black (no picture),
is frozen,
has breakups,
has “snow,” or
shows small squares of
various colors.

Possible Reason What to Do

• You may have muted the sound,
or set the volume so low that you
cannot hear it.

• You may have set the receiver to
an alternate audio language.

• Check the volume leve l o n the TV or aud io devi ce. T urn o ff the
mute or turn up the volume, as required.

•Use the Alternate Audio Language menu to select th e
language that you prefer.

Possible Reason What to Do

• The TV set may not be working
properly.

• If the TV and the receiver are
working properly, there may be
interference with the satellite
signal. Th e TV may be wired to
the wrong input.

• Make sure that the TV set is plugged into an electrical outlet.
Make sure the outlet has electrical power. Make sure that the TV
is turned on.

• Make sure that the TV is tuned to channel 3 or 4 (whichever
works bes t in your ar ea) and that the receiver modulat or setting
is set to the same channel as the TV.
Make sure that th e TV br ightness and contrast are adjust ed
correctly.

• Make sure that the TV is connected pr operly to the recei ver .
Make sure that the TV’s text mode and closed captioned
features are turned off.

• Check that the system has been installed correctly. Make sure
that all requi r ed coaxial cables are in place, and check that all
cable connectors are tight and dry (for outdoor cables).
Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into the
line of sight.

• Make sure that the satellite dish is aimed at the satellite. Check
the strength of the sig nal using the Point Dish and Signal
Strength menu. Consult your installer to re-aim the dish, if
necessary, to obtain the maximum possible signal strength.
Note the local weather conditions. Heavy rain, s now, or cloud
cover may be interfering with transmission of the satellite
signa l . Rem ove any snow or other de b r is wh i c h ma y ha ve
collected on the satellite dish.

The receiver front panel
Power light is on, and
there is a picture o n the
TV screen, but th e pict ure:

has sparkles or is grainy,
has a herringbone pattern,
lacks color or vertical
hold, or wobbles, or
looks “washed out” or
fuzzy.

A “black box” fil ls almost
all of the TV screen.

• The TV set may not be working
properly.

• There may be a strong local
broadcast on t he s ame channel,
or a channel adjacent to the one
to which the TV is tuned.
There may be interference from
other nearby electrical devices
(such as cellular telephones,
computers, microwave ovens,
radios, stereos, or TVs) .

• You may have turned on the
Closed Captioned feature on t he
TV, and put tha t featu re into T ext
mode.

Page 76

• Make sure that the TV brightn e s s and contrast are adj usted
correctly, and that the TV is working properly.

• Make sure that the TV is connected pr operly to the recei ver .
Check other nearby electrical devices as possi ble sources of
interferen ce. Check t ha t all re quired coax ial cables are i n p lace.
Check for moi s ture or water leaking into all connections. Dry
them out if needed, then seal them with co axial cable sealan t.
Check the dish-to-r eceiver cable run l ength; i f it is o ver 200 feet,
call your deal er or installer.

• Using the TV remote contr ol and/or menu s displa yed by the TV
(not the receiver remote control or the menus displayed by the
receiver), t ur n of f the closed captioned feature.

USING THE MENUS

Troubleshooting Tables

What Is

Happening

You were using a menu,
and it suddenly closed.

Possible Reason What to Do

• The receiver has a time-out
feature th at close s any me nu after
several minutes of no activity.
This will discard any change s
you have made, but otherwise
does no harm to the r eceiver.

• Start over again.

USING THE PROGRAM GUIDE OR THE BROWSE BANNER

What Is

Happening

In the Program Guide,
some channels have a red
background.

You try to display future
programs i n the Program

Guide or Browse
Banner, but find you

cannot.

You try to display
programs th at have ended
in the Program Guide or
Browse Banner, but
find you cannot.

Possible Reason What to Do

• Red means that you have not
bought the program. You must
buy a channel before you can
tune the receiver to it.

•The Progra m Guide and
Browse Banner can display
programs sc heduled for an
extended, but not unlimited time
beyond the present.

•The Progra m Guide and
Browse Banner can display
only programs that have not yet
ended. These features cannot
display a time earlier than the
present.

• If you want to buy a channel, call the Customer S ervice Center
at 1-800-333-DISH (3474).

• Try displaying the Program Guide again later. By that time,
it may show programs for the time and date you want.

• Turn the receiver off for about ten minutes.

• Contact the program providers for details on past pr ograms.

When you are using the

Program G uid e or
Browse Banner, some

channels are miss ing.

USING LOCKS

What Is

Happening

You set a lock (for
example, a lock on

programs by ra tings) , bu t
the lock does not take
effect.

You forgot the password,
so that you are unable to
unlock the receiver.

• You may have applied a Favori te

List other than the list named All
Chan.
You may have set up the
Program Guide so that when
the receiver is lo cked, the Guide
hides adult channels.
If your setup includes a multi­dish switc h, you may need to do
the Check Switch procedure.

• You can change the applied Favorite List while using the
Program Guide, by pressing the remote control Guide
button. Yo u can choose another cus tom Favorite L ist, the All
Chan list, which includes all of the channels, or the All Sub
list, which includes a ll subscri bed channel s. Unlock the receive r
for the Program Guide to display adult channels.
Do the Check Sw itch procedu r e (see the installat ion
instructions
for details).

Possible Reason What to Do

• Y ou may not hav e lo cked th e
receiver.

• NA • If you forget your password, you wi ll need to speak wit h

•You must lock the rece iver to apply any lock that you have set.

a Customer Service Representat ive. If you have a Personal
Identification Number (PIN), you will need to give it to
the Customer S ervice Represent ative. See page 44 for
information on PINs.

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Chapter 5

Reference

CHANGING CHANNELS

What Is

Happening

You enter a desired
channel number . The
channel changes, but the
new channel is not exactly
the channel you e ntered.
You are scanning up or
down through the
channels, and the receiver
is skipping channels that
you know you have
bought.

USING FAVORITE LISTS

What Is

Happening

You press the remote

Guide button while the
Program G uid e is

displaye d. You find that
you can appl y only the All
Chan list or the All Sub
list.

Possible Reason What to Do

You may have made a mistake
entering th e chan nel nu mb er, or the
channel num ber yo u enter ed ma y be
invalid.
If so, the channel displayed is the
closest possible to the channel you
entered.
If you entered the number for a
channel that you have not bough t,
the receiver will change to the
channel and a ll ow you to buy the
channel or display a message.
If a Favorite List other than All
Chan is applied, the receiver will
skip channe ls that are not on the
applied list.
If you have set up the Program
Guide to hide adul t channels and
the receiver is lo cked, the receiver
will skip such channels.

Carefully retry entering the channel number you want.
Press the remote con tro l Recall button to return to the previous
channel number . Select All Chan as the act ive Fa v or ite Li st.
Unlock the receiver so that it does not skip adult channels.
If you want to bu y a channel, call the Customer Service Center.

Possible Reason What to Do

If you have not added channels to
any custom Favorite List, you will
be able to apply only the All Chan
list or the All Sub list.

You must add channels t o a custom Favorite List before you can
apply it.

You try to chang e the

All Chan list or the All
Sub list. The receiver

displays an ERROR
message.

You try to app ly an em pt y
Favorite List. The receiver
displays an ERROR
message.

A Favorite List does not
show channe ls that you
know you have ad ded t o it.

Page 78

The receiver will not allow you to
change the All Chan list o r the All
Sub list.

The receiver will not allow you to
apply an empty list.

If you have set up the Program
Guide to hide adul t channels and
the receiver is locked, the Favorite
List will not show such channels.

Choose anothe r li s t to change.
Note: You can change the All Sub list by changing what channels
you buy.

Choose anoth e r li s t to apply, or add at least one channel t o the
empty list.

Unlock the receiver for the list to s how adult channels.

BUYING A PAY PER VIEW PROGRAM

Troubleshooting Tables

What Is

Happening

Someone or ders a pay per
view progra m without
your permission.

You find that you are not
able to order a pay per
view progra m .

You find that you are not
able to cancel a pa y per
view progra m .

Your setup incl udes more
than one receiver . You
order a pay per vi ew
program, bu t i t does not
appear via all of the
receivers.

Possible Reason What to Do

You may have been away from the
receiver, and someone else used it.

The receiver may not be connected
to an active telephone line.
The credit limit m a y have bee n
exceeded.

You ordered a pay per view
program, and then decided not to
watch it.

You ordered a pay per view
program, and want it to be available
via all the receivers in your setup.

Lock the purchase of pay per view programs. Remember that you

are responsible for all pay per view purchases, whether or not yo u
authorize such purchases. If you lock pay per view purchases, then

anyone who wants to order a pay per view program must enter the
password.

You must connect the recei ve r to an act ive tel epho ne conne ct ion at
all times. If you install two or more receiver s , you must connect
each receiver to an active telephone connection at all times.
Review your pay per view purchases to check the credit limit.

You cannot cancel an orde r for a pay pe r view prog r am, wheth er it
was jus t or d ered or or d e r e d e ar l i e r .

If you want to watch a pay per view program on TVs connected to
up to six receivers, you must order the program for each receiver
but you only pay for the program once.

USING THE TELEPHONE FOR VOICE/DATA/FAX

What Is Happening Possible Reason What to Do

While you are making a
telephone call, you hear
“clicks.”

The rece iver c anno t co nne ct
to DISH Network.

You pick up the te lephone to
make a call, but you do not
hear a dial tone.

Your computer or facsimile
(FAX) machine tries to send
a FAX or modem
transmission, but fails.

Your computer or FAX
machine was recei ving a
FAX or modem
transmission, but an error
occurred.

The receiver ma y ha ve tri ed to ca ll t he
Customer Ser vice Center to send pay
per view purchase information. When
the receiver fou nd tha t th e telep ho ne
was b u sy, it a u tomatically
disconnected.

Maybe the receiver is connected to a
DSL (Digital Subscriber Line) phone
line.

The receiver was calling the Customer
Service Cent er to send pay per view
informat ion. When the re ceiver found
that the telephone was busy, it
automatically disconnected.

The receiver was calling the Customer
Service Cent er to send pay per view
informat ion. When the re ceiver found
that the telephone was busy, it
automatically disconnected. The FAX
or modem found that there was no dial
tone, and can celled the transmi s s ion.

The receiver ma y ha ve tri ed to ca ll t he
Customer Ser vice Center to send pay
per view purchase information during
the FAX or mode call. When th e
receiver fou nd that th e tele ph one was
busy, it automatically disconnected.
This genera ted “ click s” t hat cau sed an
error in the FAX or modem
transmission.

You do not have to do anything. Y ou can always use your telephone
line, because the rec eiver auto mati cally han gs u p if it find s th e line i s
busy.

Install a DSL filter between the receiver and the telephone wal l jack.

Hang up, and then pi ck up the telephon e again to get a dial tone.

Resend the FAX or modem transmission.

Have the sender resend the FAX or modem transmission.

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Chapter 5

Reference

USING EVENT TIMERS

What Is Happening Possible Reason What to Do

You try to set up an event
timer and the receiver
displays a message noting
that the program is locked.

You try to set up an event
timer and the receiver
displays a message noting
that the p rogr am is a pa y p er
view event.

You try to set up an event
timer, but the rec eive r
displays an Error message
giving you th e op t ion to
delete an event timer that
was set up earlier.

You set up an event t imer,
but the receiv er does not
tune to the channel of the
program, or does not rec ord
the program.

You set up an event t imer
for a program that is
repeated (su ch as a r egularl y
schedule d prog r am), but t he
timer does not op erate for a
showing of the program.

You set up an event t imer,
but the timer does not
operate at all.

You set up a Once event
timer, but t h e ti mer op erates
at a time different from what
you expect.

You stop the operation of an
event tim er for on e sho wi ng
of a program that is rep eated
(such as a regularly
schedule d prog r am), but t he
timer operates for the next
showing.

You are testing a VCR code
to see if the receive r controls
a VCR.
The VCR does not do the
test.

You must enter the passwo rd before
you can creat e an event timer for a
locked program.

You must order a pay per view event
before you can create an event timer
for it.

You already hav e set up the maxi mum
number of event timers.

You may have s et up a Reminder
Event Timer but wh at yo u shou ld ha ve
set up is an Auto-Tune Event Timer, or
a VCR Event Timer.

You may have s et up a timer with an
incorrect frequency.

The program time may have changed
so that the event timer overlapped
another event timer.
The program time may have changed
by more than twenty-four hours.

The program time changed. A Once event ti mer a lwa ys oper ates at the actua l ti me of th e pro gram.

Stoppin g the event timer applies only
to the current showi ng of the pr ogram.

The VCR may not be tur ned ON, there
may not be a tape inserted, the t ape
may not be rew ound, or the writ e ­protect tab on the tape may have been
removed.
The code you ar e testing may not be
valid for the VCR.

To be able to set up an event timer for the program, first enter the
password.

To be able to set up an event time r for th e even t, fir st ord e r it.

To be able to set up a new event timer, delete one of the event timers
you set up earlier.

Remember that a Reminder Event Timer just reminds you that the
program is about to start. An Auto-Tune Event Timer reminds you and
tunes the recei ver t o the ch annel of t he progr am. A VC R Eve n t T im er
reminds you, tun e s th e receiver, and starts the VCR.

Remember that a Once ev ent timer operates ju s t on e ti me. A Mon.-
Fri. event timer operates Monday through Friday on the same
channel at the sam e time. A Daily event timer doe s the same, Monda y
through Sunday. A Weekly event timer operates once a week on the
same channel at the sa me time.

If the rece iver is ON and f inds an event timer ov erlap, it will display
the Event Timer Scheduling Conflict menu. You must edit or
delete one of the overlapping event timers.
No event timer wi ll operat e if the progr am time ch anges by mo re than
twenty-four hours.

To stop all oper a tions of a repeated event timer, you must delete the
event timer.
Note: The receiver deletes a Once event timer when it operates.

Make sure the VCR is turned ON, with a blank tape inserted on which
you want to record, that the tape is rewound, and that the write­protect tab on t he tape is intact.
Try another VCR co de from the VCR Codes table. Th e remote
control user guide provides this table.

Page 80

Devi ce Codes

DEVICE CODES

These tables contain the manuf acturer codes for programming the remote to control your VCR when
you use timers o n your receiver. Every attempt has been made to include all codes. If your VCR brand
is not listed or if the codes to not work, the receiver may not be able to use VCR timers.

VCR CODES

Brand Code

Aiwa 588, 622, 623,

Akai 513, 514, 515,

Alba 546

Amstrad 588

ASA 565

Audio

Dynamics

Broksonic 559

Bush 589

Candle 580, 59 2, 593

Canon 542, 553, 554

Capehart 543, 546

624

516, 517, 518,
519, 520, 568,

594, 60 0

Brand Code

Emerson 505, 5 06, 507,

508, 5 09, 510,

511, 512, 559,

568, 5 88, 590,

609, 61 8

Finlandia 549

Finlux 549, 565, 588
Fisher 548, 549, 584,

588, 60 8, 610

General

Electric (GE)

Goldstar 530, 555, 592,

Goodmans 585, 589

Go Video 557 558, 620

Granada 549, 581

Grundig 565

550, 5 51, 552,
554, 5 72, 591,

612, 61 3

605

Brand Code

Kenwood 562, 581, 592,

594, 60 0, 601

Lloyd 588
Logik 589

Luxor 518

Magnavox 527, 553, 554,

556, 565, 611

Marantz 530, 554, 565,

585, 59 2, 594,

600, 60 1, 603

MEI 554

Memorex 533, 549, 554,

566, 58 1, 585,

588, 60 8

MGA 567, 568, 609

Mitsubishi 562, 567, 56 8,

569, 57 0, 571,

609

Citizen 591, 592, 593

Craig 591, 608

Croslex 553

Curtis Mathes 554, 592, 605

Daewoo 534, 545, 546,

547, 59 3

Daytron 546

DBX 594, 600

Dumont 549

Dynatech 588

Electrohome 609

Harmon

Kardon

Hinari 589

Hitachi 536, 537, 538,

Instant Replay 553

ITT 518

JC Penney 530, 554, 580,

Jenson 560

JVC 561, 562, 563,

530, 56 9

539, 5 40, 541,
553, 5 88, 595,

596, 59 7

591, 5 94, 600,

601

564, 5 92, 594,

600, 60 1

MTC 544, 580, 588

Multitech 588, 58 9, 591

NAD 573

NEC 530, 531, 532,

562, 59 2, 594,
599, 60 0, 601,

602, 60 3, 604

Olympic 553

Optonica 585

Orion 506, 507

Panasonic 521, 522, 523,

524, 52 6, 553,

633 554, 598,

614, 62 8

Pentax 537, 592

Page 81

Chapter 5

Reference

Brand Code

Perdio 588

Philco 553, 554, 611

Philips 553, 554, 565,

585

Pioneer 553, 562, 57 3,

574, 575, 57 6,

600

Portland 546, 593

Proscan 553, 605

Pulsar 533

Quartz 581

Quasar 553, 554, 57 7,

578

Radio Shack 607, 60 8, 60 9,

610

RCA 525, 526, 52 7,

528, 529, 53 7,
553, 591, 60 5,
606, 615, 63 0,

631

Realistic 54 9, 55 4, 58 0,

581, 584, 58 5,

588

Ricoh 502

Saisho 506, 507

Salora 567, 581

Samsung 517, 534, 579,

580, 591

Sansui 532, 544, 56 2,

600, 621

Sanyo 549, 58 1, 58 2,

583, 608

SBR 565

Brand Code

Sharp 58 5, 60 7, 60 9,

625

Shintom 589

Sony 500, 501, 50 2,

503, 504

Sylvania 553, 55 4, 556,

567, 58 8, 611

Symphonic 588, 594

Tashiko 588

Tatung 586, 594, 601

Teac 588, 594, 601

Technics 553, 554

Teknika 554, 587, 588

TMK 506

Toshiba 534, 535, 56 7,

590

Totevision 580, 591

Unitech 580

Vector

Reaserch

Victor 561, 562, 600

Video

Concepts

Videosonic 591

Wards 527, 55 4, 58 0,

Yamaha 530, 592, 59 4,

Zenith 500, 501, 533

530, 600

568, 600

585, 58 8, 58 9,
590, 59 1, 60 7,

608, 609

600, 601

Schneider 589

Scott 508, 559, 590

Sears 548, 54 9, 581,

584, 608, 61 0,

Sentra 546

Page 82

Append ix A

Installing a DISH Pro Receiver in an Existing
System

These instructions guide you through the installation of your new
DISH Pro satellite receiver in an existing system where your satellite
dish(es) has already been installed and pointed for the strongest possible
signal. If your DISH Pro dish antenna(s) is not already installed, you
will need to follow the Installation In structions found in Chapter 4.

There are two dish antenna systems that are covered by these installation
instructions.

• DISH Pro antenna systems which have the DISH Pro logo shown
below.

• Legacy antenna s ystems which do not have the DISH Pro logo.

Installation Instructions

1. Connect an RG-6 coaxial cable (see notes below) from the SAT IN port
on the receiver's back pane l to an available port on your switch or
LNBF in your existing system. See Chapter 4 wiring diagrams for
appropriate r eceiv er conne ction s i n your system. See Runni ng C oaxial
Cabling. Peel off the blue sticker and affix it to the cable close to
where it connect to the

Note: If you are installing a DISH Pro recei ver into a system with

DISH Pro LNBFs (and/or switc hes), you can have as muc h as 200 f eet
of cable between the LNBF and the receiver. However, you must use
only RG-6 coaxial cables rated for 950 to 2150 MHz. Some cables
may say "Swept tested for 2150 MHz." If you have any doubt about
this, ask your Dish retailer, or look on the container the cable came in.
Do not use cable company TV c ables or cables fr om other sa tell ite TV
systems not rated for 950-2150 MHz. These other cables may cause
signal loss. Do not use existing cables such as RG-59. Also, be sure
that any outdoor connections are made usi ng waterproof F­connectors.

Note: If you are installing the DISH Pro receiver into a system with

Legacy LNBFs and/or switches (that do not have a DISH Pro logo),
you can have as much as 100 feet of cab le betwe en the LNBF and the
receiver . However, you must use only RG-6 cable - do not us e existin g
cables such as RG-59. Also, be sure that any outdoor conne ctions are
made using waterproof F-connector s.

SAT IN connection on the back of the receiver.

Tip: Using cab le

labels makes it
easy to tell which
cables connect to
the receiver ports.

Page 83

Appendix A

Warning: Tighten all the coaxial cable connections only by hand.

Using a wrench may over-tighten the connections, causing damage.
Such damage is not covered by the Limited Warranty.

2. Connect a coaxial cable from the

TV SET OUT connect ion on your

receiver to your television's RF tuner input. Peel off the white sticker
and affix it to the cable close to where it connect to the TV SET OUT
connection on the back of the receiver.

3. Plug in the receive r's power cord. Make sur e both t he rec eive r and TV
are turned on.

4. You should see the

Point Dish / Signa l Streng th menu in the new

receiver. If you do not, open the Main Menu, by pressing MENU fol-
lowed by 6-1-1 on the remote.

5. Select Check Switch. Select Test to run Check Switch.

6. When Check Switch is complete, you will see an Installation Sum-

mary

screen. If the screen shows the correct switch and the message
"Satellite rece ption verified" for all satellites in your system, go to
step 7. If the Installation Summary screen does not detect all of the
satellites your system should be receiving, check and retighten (by
hand) the cable connections be tween your receiver, LNBFs and
switches in your system. Then press Test to rerun Check Switch
again.

7. Select

OK to return to the Point Dish/Signal Strength screen. Then

select Cancel to exit th e Point Dish/Signal Strength screen.

8. An Attention screen will open asking if the mountin g and posit ioning
of your dish is complete with a "Locked" indication in the Point

Dish/Signal Strength

screen. Since your system is already installed
and your dish is poi nted for t he stro ngest possi ble signa l str ength, yo u
can select

Yes.

9. The receiver will be gin taking a software upgrade. You will see the
message shown below.

Page 84

A progress bar a t the bot tom of t he screen will s how how the softwa re
upgrade is progressi ng. Once the software upgrade is complete, you
will see a second message that the rec eiver's memory is now being
programmed.

This message may disappear, your scree n may go blank for a few
minutes, and th e gr ee n li ght may conti nue to blink . This is nor mal and
does not indicate a problem with the receiver.

10. When the software upgrade is complete, press VIEW TV and you
should now be able to watch TV programming. To activate your pro­gramming on this newly install ed receiver, call 1-800-333-DISH
(3474). See Chapter 1, Introduction.

Append ix B

Limited Warranty

JVC COMPANY OF AMERICA warrants this product and all pa rts thereof, except as set
forth below ONLY TO THE ORIGINAL PURCHASER AT RETAIL to be FREE FROM
DEFECTIVE MATERIALS AND WORKMANSHIP from the date of original retai l
purchase for the period as shown below (“the Warranty Period”)

PARTS LABOR

THIS LIMITED WARRANTY IS VALID ONLY IN THE FIFTY (50) UNITED
STATES OF AMERICA, THE DISTRICT OF COLUMBIA, AND IN THE
COMMONWEALTH OF PUERTO RICO.

1

YR YR

WHAT WE WILL DO

If this product is found to be defective, JVC will repair or replace defec tive parts
at no charge to the original owner. Such repair and replacement services shall be
rendered by JVC during norm al business hours at JVC factory service centers.
Parts used for replacement are warranted only for the remaind er of the Warranty
Period. All products and parts thereof may be brought to a JVC factory service
center on a ca rry-in basi s exc ept for Television sets havin g a scree n siz e 25 inc hes
and above which are covered on an in-home basis.

WHAT YOU MUST DO FOR WARRANTY SERVICE

.

1

Return your produ ct to a JVC factory service center with a copy of your bill of
sale. For your nearest JVC factory service center, please call toll-free: 1-800­252-5722.

If service is not av ailable locally, box the product carefully, preferably in the
original carton, and ship, insured, with a copy of your bill of sale plus a letter of
explanation of the problem to the neare st JVC Factory Service Center, the nam e
and location of which you can obtain by calling the above toll-free number.

If you have any questions concerning your JVC Product , please contact our
Customer Relations Department .

WHAT IS NOT COVERED

This limited warranty provided by JVC does not cover:

1. Products which have been subject to abuse, accident, alt eration, modificat ion,
tampering, negligence, misuse, faulty installation, lack of reasonable care, or if
repaired or serviced by anyone other than a service facility authorized by JVC to
render such service, or if affixed to any attachment not provided with the
products, or if the model or serial number has be en al tered, tampered with,
defaced, or removed;

2. Initial installation and installation and removal for repair;

3. Operational adjustments covered in the User Guide, normal maintenance, video
and audio head clea ning;

4. Damage that occurs in shipment, due to act of God, and cosmetic damage;

5. Signal reception problems and failures due to line power surge;

Page 85

Appendix B

6. Video Pick-up Tubes/CCD Image Sensor, Cartridge , Stylus (Needle) are
covered for 90 days from the date of purchase;

7. Programming fees payable to your service provi der if the product is
removed for repair or replacement;

8. Accessories;

9. Batteries (except that Rechargeable Batteries are covered for 90 days from
the date of purchase).

There a re no other ex press warranties except as listed above.

THE DURATION OF ANY IMPLIED WARRANTIES, INCLUDING THE
IMPLIED WARRANTY OF MERCHANTABILITY, IS LIMITED TO THE
DURATION
OF THE EXPRESS WARRANTY HEREIN.

JVC SHALL NOT BE LIABLE FOR THE LOSS OF USE
OF THE PRODUCT, INCONVENIENCE, LOSS OR ANY OTHER
DAMAGES, WHETHER DIRECT, INCIDENTAL OR CONSEQUENTIAL
(INCLUDING, WITHOUT LIMITATION, DAMAGE TO TAPES, RECORDS
OR DISCS) RESULTING FROM THE USE OF THIS PRODUCT, OR
ARISING OUT OF ANY BREACH OF THIS WARRANTY. ALL EXPRESS
AND IMPLIED W ARRANTIES, INCLUDING THE WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR PAR TICULAR PURPOSE, ARE
LIMITED TO THE W ARRANTY PERIOD SET FORTH ABOVE.

Some states do not allow the exclusion of incidental or consequential
damages or limitations on how long an implied warranty lasts, so these
limitation s or exclusions may not apply to you . Thi s warr anty gives you
specific legal rights and you may also have other rights which vary from
state to s t ate.

JVC COMPANY OF AMERICA
DIVISION OF US JVC CORPORATION
41 Slater Drive
Elmwood Park, NJ 07407
REFURBISHED PRODUCTS CARRY A SEPARATE WARRANTY;

THIS WARRANTY DOES NOT APPLY. FOR DETAILS OF
REFURBISHED PRODUCT WARRANTY, PLEASE REFER TO THE
REFURBISHED PRODUCT WARRANTY INFORMATION PACKAGED
WITH EACH REFURBISHED PRODUCT.

FOR CUSTOMER USE:

Page 86

Enter below the Model No. and Serial No. which are located either on the
rear, bottom, or side of the cabinet . Retain this information f or future
reference.

MODEL # ________________________ __________________
SERIAL # __________________________________________
PURCHASE DATE: ________________________________________
DEALER NAME: ___________________ _____________________

Residential Customer Agreement

Residential Customer Agreement

Effective as of Septem ber 1, 2001 until replaced.
THIS DOCUMENT DESCRIBES THE TERMS AND CONDITIONS UNDER

WHICH DISH NETWORK WILL PROVIDE ITS SERVI CE TO YOU. IF YOU DO
NOT ACCEPT THESE TERMS AND CONDITIONS, PLEASE NOTIFY US
IMMEDIATELY AND WE WILL CANCEL YOUR SERVICE. IF YOU ARE A
NEW DISH NETWORK CUSTOMER, YOUR ACTIVATION OF A DISH
NETWORK ACCOUNT AND RECEIPT OF DISH NETW ORK SERVICES
SHALL CONSTITUTE YOUR ACCEPTANCE OF THIS AGREEMENT AND ITS
TERMS AND CONDITIONS WILL BE LEGALL Y BINDI NG UPON YOU.

IF YOU ARE AN EXISTING DISH NETWORK CUSTOMER, YOUR
CONTIN UED RECEIPT OF DISH NETWO RK SERVICES FOLLOW ING
RECEIPT OR PUBLICATION BY DISH NETWORK ON ITS WEB SITE OF THIS
AGREEMENT SHALL CONSTITUTE YOUR ACCEPTANCE OF ITS TERMS
AND CONDITIONS, AN D, ACCORDINGLY, THEY WILL BE LEGA LLY
BINDING ON YOU.

Thank you for choosing DISH Network for your tele vision service provider.
DISH Network is happy to answer any questions you may have and to provide you

with technical and other customer support through the following toll-free number and
email address:

1-800-333-DISH

[email protected]

or you may write to:

DISH Network

Customer Service Center

P.O. Box 33577

Northglenn, CO 80233

and, for general knowled ge, try our website at www.dishnetwork.com.
"DISH Networ k" is a trademark of EchoStar Sate llite Corporat ion.

1. THE DISH NETWORK SERVICE

A. Services Defined. DISH Network o ffers a wide variety of video an d audio
programming and other services and we are constantly striving to add new services to our
lineup. For purposes of this Agreement the term "Services" shall mean the programming
available on DISH Network (whether subscription based or pay per view based) and any
other s ervices t hat we may p rovide to consumers e ither now or in the future. For purp oses
of this Agreem ent the terms "You" or "Your" refer to you, the DISH Network subscr iber.

B. Programming Changes
change your programming selection at any time by notifying us. A fee may apply to such
changes (Change of Service Fee). In addition, you may be charged a fee (Service Access
Fee) if you fail t o subscribe to one of DISH N etwork's basic programming packages which
include America's Top 50, America's Top 100/CD, America's Top 150, DISH Latino or
DISH Latino Dos.

C. Programming Availability
limited to some subscription Se rvices, sporti ng events and broa dcast netw ork Services,
may be blacked out in your area of reception. If you circumvent or attempt to circumvent
any of these blackouts, you may b e subject to legal action. You must be at least 18 years of
age, or the applicable age of majority where you reside, in order to receive adult-oriented
programming services.

. Except as otherwise set forth in this Agreement, you may

. Certain Services transmitted by us, including but not

Page 87

Appendix B

D. Ordering Pay Per View. You may order DISH Network pay-per-view Services by
using your on-screen Pro gram Guide an d remote control u nit to select the movies and
other events we offer. To order DISH Network pay-per-view Services, your DISH
Network DB S digit al receiv er must be c onnec ted to a t elephone o utlet. You may also
order DISH N etwo rk spec ial even ts and pay -per-view Servic es over the telepho ne by
calling the Customer Service Center or by using our automated system through the
following toll-free number:

1-877-DISH-PPV (347-477 8) for orderin g movies

A small fee will apply for use of the automated system (Pay-Per-View Automated
Fee) or the Customer Service Center (Pay-Per-View Fee).

E. Private Viewing
viewing, use and enjoym ent. You agree that the Services pro vided will no t be view ed
outside of your private residence. You are permitted to exhibit the Services solely in your
private residence and not in any other areas. The Services may not be rebroadcast,
transmitte d, reco rded o r perfor med, nor may a dmission be cha rged for liste ning to or
viewing any Services provided by us. If we later determine that you utilized your DISH
Network Equi pment (including any addition al DISH Netw ork receivers) or s old, leased or
otherwise gave possession of the same to a third party who you knew or reasonably
shou ld have known inte nded to use i t to perm it th e viewi ng of th e Se rvices in a
commercial est ablishm ent or any o ther area o pen to the pu blic, we m ay terminate the
Services and in addition to all other applicable fees, you agree to pay us the difference
between the price actu ally paid for th e Servic es and the full c ommercia l rate for su ch
Services, regardless of whether we have or had the commercial rights to such Services.
The payment of that amoun t and/or the terminatio n of Services shall not prejudi ce our
ability to exercise any other rights and remedies we may have under this Agreement, at
law, in equity, or otherwise.

F . Additi on al Receiver s
receivers on your account. Each additional receiver would be authorized to receive the
same Services as your initial receiver. DISH Network will charge you a reduced monthly
fee (Additional Receiver Authorization Fee) for each additional receiver added to your
account. This option is only available if your initial DISH Network receiver and all
additional receiver (s) are locat ed at the same residence and are continuousl y connected to
the same telephone line. If you desire to receive Services at two different locations, you
must open a separate account for each location. You agree that you will not directly or
indirectly u se a sin g le acco u nt fo r the p ur pose of a u th orizing S e rv ices for m u ltiple D I S H
Network receivers that are not all located in the s am e residence and connected to the same
phone line. If we later determine that you did, we may terminate your Services and , in
addition to all other applicable fees, you agree to pay us the difference between the
amounts actually received by us and the full retail price for the Services authorized for
each DISH N etwork DB S receiver on the acco unt, wheth er owne d by you or not. The
payment of that amount and/or the termination of Services shall not prejudice our ability
to exercise any other rights and remedies we may have under this Agreement, at law, in
equity, or otherwise.

G. Changes in Services offered
Services that we offer, and our prices or fees related to such Services at any time. If the
change affects you, we will provide you notice of the change and its effective date. The
notice may be provided on your billing statement or by other communication permitted
under Section 9B. In the event of a change in the contents of any programming,
prog ram ming pac kag es or ot her S erv ices, yo u un ders ta nd an d ag ree that w e h av e no
obligation to replace or supplement the programmin g, programming packages or other
Services previously offered that have been deleted, rearranged or otherwise changed. You
further understand and agree you will not be entitled to any refu nd because of a change in
the contents of any programming, programming packages, or other Services previously
offered.

H. Multi-Month Subscr ip tions
the Services only at the time of renewal. You may not downgrade the Services during the
term of the multi-month subscription.

. DISH Network provides Services to you for your private home

. DISH Network will allow you to place up to five additional

. DISH Network reserves the right to change the

.For multi-month subscriptions, you may downgrade

Page 88

Residential Customer Agreement

I. Fees for Receivers that Independently Support Multiple Televisions. Additional
fees may apply for a receiver which supports independent viewing of programming on
multiple televisions.

2. BILLING POLICIES AND PAYMENTS FOR SERVICES

A. You agree to pay all amounts billed for S ervices an d to pay all taxes, fees and other
charge s, if any, which are no w or may in the future be asse ssed on the Services you receive
from us. Unless you prepay for a multi-month subscription to Services, we will bill you
each month, in advance, for Services ordered by you or anyone who uses your DISH
Network Equipment, whether with or without your permission, until you cancel the
Services. Th e bills y ou rec eive will sh ow th e total amo unt du e, the p ayment d ue date ,
payments, credits, purchases and other charges to your account.

B. You agree to pay us in full monthly by the payment due date for the Services and
for any othe r char ge s due us, incl udi ng any fee s se t fo rth in th is Sectio n 2. Pay ment of your
bill after the due date wi ll result in you paying us a Late Pa ymen t Fee. Other fees and
charge s may also be assessed. If partial pa ym ents are made, they w ill be applied first to the
oldest outstanding bill. If you send checks or money orders marked "payment in full," we
can accept them without losin g any of our rights to collec t any other amo unts owed by
you, notwithstanding your characterization of the payment. DISH Network does not
extend credit to our customers, and the Late Payment Fee is not interest, a credit service
charge or a finance charge. You understand and agree that in the case of late payment or
nonpayment for any Services ordered by you or for any of the charges stated below, we
may report such late payment or nonpayment to credit reporting agencies. If you do not
pay your bill by the due date, we have the right to disconnect your Services at any time
thereafter, in our sole discretion. DISH Network may require you to pay all past due
charges, a Reconnect Fee, a deposit equal to a minimum of one month's advance charges
and all outstanding b alances accrued through the date of deactivation, before we reconnect
your Services. Deposits will not be held segregated from other funds and shall not earn or
accrue i nterest.

C. If you at any time fail, neglect, or refuse to make timely payments hereunder, or if
a petition in bankruptcy shall be filed on your behalf or against you, or if you take
advantage of any insolvency law or become insolvent or make an assignment for the
benefit of creditors, or if a receiver, liquidator, or trustee is appointed for your property or
affairs, we shall be wholly reliev ed from our oblig ations hereunder.

D. If you paid for an annual or other multi-month subscription to any Services and
your account is past due for any amoun ts owed to us, at our option we may suspend any or
all Service until payment is received, an d/or convert you r annual or other multi-m onth
subscription to a monthly subscription. If we convert your multi-month subscription to a
monthly subscription, we will first apply the amount you paid for your multi-month
subscription to any past due amounts and then any remaining amounts to future
obligations. If we e lect to offset t he amoun t paid for the re maining p ortion o f a multi­month subs cription aga inst am ounts pas t due, y ou agree to p ay, in addition to al l other
applicable fees, the Offset Fee set forth below for each month and partial month that the
multi-month subscription was previously received.

E. If we use a collection agency or attorney to collect money you owe us or to assert
any other right which we may have against you, you agree to pay the reasonable costs of
collection or other action. These costs might include, but are not limited to, the costs of a
collection agency, reasonable attorney's fees and court costs. If there are billing errors or
other requests for credit, you can contact our Customer Service Center by telephone or in
writing. You must contact us within sixty (60) days of the time yo u receive the billing
statement for which you are seeking corrections. Failure to timely noti fy us of a di spute
shall constitute acceptance of the bill. Undisput ed portions of the billing statement must be
paid befo re th e nex t bil ling s tatem ent is iss ued t o avo id an admi nistra tive fee for l ate
payment. All payments for Services must be made directly by you to us. DISH Network
shall have no obligation to provide Services for which payment is made by you to a third
party.

Page 89

Appendix B

F. In addition to the amounts due for Services, you agree to pay the fees referenced
below ("Fees") when applicable. DISH Network reserves the right to increase these Fees
or add additional Fees in the future, in our sole disc retion

Smart Card Replacement Fee $50.00
Additional Receiver Auth orization Fee (monthly, per rece iver)$4.99
Late Payment Fee $5.00
Change of Service Fee $5.00
Duplicat e B illing Statement Fee $2.00
Overnight Delivery Fee $18.00
Restart Fee $25.00
Returned Pay m ent Fee $25.00
Service Access Fee (monthly) $5.00
Offset Fee $2.00
Ledger Reques t Fee $5.00
Pay-Per-View Automated Fee $1.00
Pay-Per-View Fee $5.00

3. CANCELLATION OF SERVICE

A. Your Service will continue until cancelled as provided for herein. Your
subscription will be automatically renewed unless you contact us to cancel as provided for
in the next paragraph.

B. You have the right to cancel your Service for any reason at any time by notifying
us via telephone or in writing at the phone number or address set forth on page 1, above.
Please be aware that certain promotional offers have a minimum subscription
commitment (usually 12 months) and if you cancel your service prior to the expiration of
that commitment, certain early termination fees may ap ply.

C. DISH Network has the right to terminate your Services at any time without
providin g noti ce to you if: (i) y ou fa il to pa y your b ill wh en it i s due; (ii) we re ceive
confirma tion that yo u have rec eived the Ser vices, or an y part of the S ervices w ithout
paying for them; or (iii) you otherwise violate the term s of this Agreement.

D. If your Service is cancelled for any reason, you are still responsible for payment
of all outstanding balances accrued, including any applicable Fees.

E. You understand that charges for Services, once charged to your account, are
nonrefundable. For monthly subscriptions, the cancellation will be effective at the end of
the per iod co ver ed by the last mont hly bil l. No re funds or cred its will be pro vided in
connection with the can cellation of monthly sub scription s. For annu al or othe r multi­month su bscript ions, the ca ncella tion wi ll be effec tive as o f the da te the mu lti-mon th
subscription expires. Because you are receiving a discounted price in exchange for your
agreement to pay for your services on an annual or other multi-month basis, in the event
you cancel the Services prior to expiration of your multi-month subscription, you
understand and agree that you are not entitled to any refund or credit for the unused
portions of the multi-month subscription and that we have the right to retain any prepaid
monies as liquidated damages.

Page 90

Residential Customer Agreement

4. EQUIPMENT

A. In order to receive the Services it w ill be n ecessary for you to purchase or lease
certain reception equipment consisting primarily of a DISH Network compatible satellite
receiver, a satellite antenna, LNBF unit and remote control ("Equipment"). You may also
be provided with a conditional access card ("Smart Card") that is inserted into your
satelli te receiver. The Smart C ard remains the property of EchoStar Comm unica tions
Corporation, the corporate parent of DISH Network and any tampering or other
unauthorized modification to the Smart Card is strictly prohibited and may result in, and
subject you to, legal action. You agree to return the Smart Card to us upon request.

B. Smart Cards are nontransfe rable. Your Smart Card will only work in the DISH
Network receiver to which it was assigned by DISH Network. If you report to the
Customer Service Center that your Smart Card was lost, damaged, defective or stolen we
will replace it, as long as there is no evidence of unauthorized tampering or modification.
A replacement fee will apply. In addition, in order to minimize downtime for your
Equipment, DISH Network will, upon your request, deliver a replacement Smart Card to
you via overnight delivery. Our Overnight Delivery Fee will apply.

C. DISH Network reserv es the right to alter so ftware in your DISH Network receiver,
and provide content to PVR products, through periodic downloads. DIS H Network will
use commercially reasonable efforts to schedu le these downloads in a m anner that result i n
the least amount of interference with o r interruption to your Service.

D. Your DISH Network recei ver contains certain com ponents and software which are
proprietary to DISH Network. You agree that you will not try to reverse-engineer,
decompile or disassemble any software or hardware contained within your receiver or our
Smart Card. Such actions are strictly prohibited and may result in the termination of your
Service s and/or legal action.

E. For proper operation of you r Equipment, DISH Network requires that you connect
each DISH Network receiver on your account to a telephone line. For accounts containing
multiple receive rs, each receiver must be connected to the same telephone line .

F. If your DISH Network Equipment is stolen or otherwise removed from your
premises without your authorization, you must notify our Customer Service Center
immed iat ely, but in an y event not mo re th an th ree (3 ) bus ines s day s afte r suc h remo val to
avoid liability for payment for unauthorized use of the DISH Network Equipment. You
will not be liable for una uthorized us e after we have received your timely notif ication.

5. LEASED EQUIPMENT

A. If you decide to lease your Equipment from DISH Network, such Equipment shall
at all times remain the sole and exclusive property of DISH Network and we will have the
right, at our discretion, to replace it with new or reconditioned equipment and to remove
the equ ipm ent u pon termi na tion of Ser vice s. N one of th e eq uipm en t sha ll be deem ed
fixtures or part of your realty. Our ownership of the equipment may be displayed by notice
contained on the equipment. You shall have no right to pledge, sell, mortgage, give away
or remove, relocate, alter or tamper with the equipment (or any notice of our ownership
thereon) at any time. Any reinstallation, return of or change in location of the equipment
shall be performed by us at the service rates in effect at the time of service. You shall not
attach any electrical or other devices to or otherwise alter the equipment without our prior
written consent. DISH Network shall have the right to make such filings as are necessary
to evidence our ownership rights in the equipment, and you agree to execute any and all
documents as are necessary for us to make such fi lings. Upon termination of Services , you
must notify our Customer Service Center to schedule the return the Equipm ent.

B. You shall notify us promptly of any defect in, damage to, or accident involving the
equipment. All maintenance and repair of the equipment shall be performed by us or our
designees. DIS H Netw ork may ch arge you fo r any repa irs that are neces sitated by any
damage to, or misuse of, the Equipment.

Page 91

Appendix B

6. TRANSFER OF ACCOUNT, SE RVICES OR
EQUIPMENT

DISH N etwork may sell, ass ign or tran sfer your a ccoun t to a thi rd p arty w ithout
notice to you. You may not assign or transfer your Services without our written consent
which will not be unreasona bly withheld . We may, how ever, refuse to allow you to assign
or transfer your Services if you lease your Equipment or if your account has an
outstanding balance.

7. LIMITATION OF OUR LIABILITY

A. WE WILL NOT BE LIABLE FOR ANY INTERRU PTIONS IN SERVICE OR
LIABLE FOR ANY DELAY OR FAILURE TO PERFORM, IF SUCH DELAY OR
NONPE RFORMAN CE ARISES I N CONN ECTION WITH TH E TE RMINATION OF
ALL OR A PORTION OF THE SERVICES, THE RELOCATION OF ALL OR A
PORTION OF THE SERVICES TO DIFFERENT SATELLITE(S), A CHANGE IN THE
FEATURES AVAILABLE WITH YOUR DISH NETWORK DBS EQUIPMENT OR
ANY ACTS OF GOD, FIRES, EAR THQUAKES, FLOODS, POWER OR TECHNICAL
FAILURE, ACTS OF ANY GOVERNMENTAL BODY OR ANY O THER C AUSE
BEYOND OUR CONTROL. WE WILL NOT BE LIABLE FOR ANY DAMAGE
RESULTING FROM LOSS OF RECORDED MATERIAL OR THE PREVENTION OF
RECORD ING DUE TO ANY FAULT, FAILURE, DEFIC IENCY OR DEFECT IN
SERVICES OR EQUIPME NT. WE MAKE NO WARRANTY, EITHER EX PRESSE D
OR IMPLIED, REGARDING THE DISH NETWORK DBS EQUIPMENT OR ANY
SERVICES FURNISHED TO YOU. ALL SUCH WARRANTIES ARE EXPRESSLY
EXCLUDED. IN NO EVENT SHALL WE HAVE ANY LIABILITY FOR SPECIAL,
INDIRECT, INCIDENTAL OR CONSEQ UENTIAL DAM AGES RELATING TO THE
DBS EQUIPMENT OR RESULTING FROM OUR FURNISHING OR FAILURE TO
FURNISH ANY SERVICES OR EQUIPMENT TO YOU, OR FROM ANY FAULT,
FAILURE, DEFICIENCY OR DEFECT IN SERVICES OR EQUIPMENT FURNISHED
TO YOU.

B. It is your responsibility to impose any restrictions on viewing by you, other
members of your household, or guests, and we shall have no liability to anyone due to or
based on the content of any of the Services furn ished to you.

8. WARNING AGAINST PIRACY

It is a violation of several U.S. federal and state laws to receive any Services, or any
portion of such Services, without paying for them. The penalties for violating such laws
can range from imprisonment to civil damage awards of up to $110,000 per violation.

9. MISCELLANEOUS

A. Physical Address/Change of Address. When setting up your DISH Network
account, you agree to provide us with the physical street address where the Equipment
will be located. A post office box does not constitute a physical address and is not
sufficient to meet this requirement. You agree to give us prompt notice of your change of
name, mailing ad dress, ph ysical ad dress where the Equ ipment is loca ted or tele phone
number. You may do t his by no tifying our Customer Service C enter by telephone o r in
writing.

B. Notice
U.S. Mail, address ed to you at your billing address or hand-delivered to you. Our notice to
you will also be effective if provided on your billing statement or by telephone. If you
give notice to us, it will be deemed given when received by us at the address listed on the
first page of this Agreement.

C. Applicable L aw
construction, performance and enforcement, shall be governed by applicable federal law,
the rules and regulations of the Federal Communications Commission, and the laws and
regulations of the state and local area where Service is provided. These terms and
conditions are sub ject to ame ndme nt, modific ation o r termin ation if req uired b y such
regulati ons o r law s. If a ny prov ision in th is Agre eme nt is d ecla red to be il legal or in

. If we send you notice, it will be considered given when deposited in the

. This Agreement, inc luding all matters relatin g to its validity,

Page 92

conflict with any law or regul ation, that provision may be delete d or modified, withou t
affecting the validity of the other provisions.

D. Other
you, the c ustomer, and n o sale sperson, in staller, custo mer servi ce repr esentative ,
authorized re tailer, or other similar ly situated in dividua l is auth or ized to c ha n ge the te rm s
set forth herein. DISH Network may, however, change the terms an d condi tions of this
Agreement in the future and will notify you if that occurs. The terms of this Agreement,
which either are expressly stated to s ur v ive or by th eir nature wo ul d logica lly be expect ed
to survive termination, shall continue thereafter until fully performed.

. This document contains the entire agreement between DISH Network and

Staying Legal

Title 47, Section 605(e)4, United States Code (U.S.C.) makes it a federal

crime to modify this receiver to enable it to receive encrypted (scrambled)

television programming without payment of required subscriptions.

Conviction can result in a fine of up to $500,000 and imprisonment for five

years, or both. Any owner of this receiver who procures or willfully causes

its modification is an accessory to th at offense and may be punisha b le in the

same manner. Investigative authority for viola tions lies with the Federal

Bureau of Investigation (FBI).

This product may incorporate copyrigh t protection technol ogy that is

protected by U.S. patents and other intellectual property rights. Use of such

copyright protec tion technology must be a uthorized by Macrovision, and is

intended for ho me an d other l imit ed pay-p er-vi ew u ses onl y unl ess oth erwise

authorized by Macr ovision. Reverse engineering or disassemb ly is

prohibited.

U.S. Patent No’s 4631603, 4577216, 4819098 are licensed for limited pay

per view only.

Staying Legal

FCC Compliance

The following text is extracted from Federal Communicatio ns
Commission (FCC) regulations, as of the publication da te of this
Guide. Contact the FCC (see following) or your li brary for the
complete text of the regulations.

Telephone Communication

This equi pmen t co mpli es with P ar t 68 of t he FCC rul es and the req u ire ment s

adopted by the ACTA. On the back panel of this equipment is a label that

contains, among other information, a product identifier in the f ormat

US:AAAEQ##TXXXX. If requested, this number must be provided to the

telephone company.

The REN is used to determine the number of devices that may be connected

to a telephone li ne. Excessive RENs on a tele phone line may result in the

devices not ringing in respons e to an incoming call. In most but not al l areas,

the sum of RENs shoul d not exc eed five (5.0). To be certa in of the nu mber of

devices that may be co nnected to a line, as determined by the total RENs,

contact the local telephone company. For products approved after July 23,

2001, the REN for this product is part of the product identifier that has the

format US:AAAEQ##TXXXX. The digits rep r esented by ## are the REN

without a decimal point (e.g., 03 is a REN of 0.3). For earlier products, the

REN is separately s hown on the label.

This equipment uses the following Universal Service Order Code (USOC)

jacks: RJ-11C.

A plug and jack used to conne ct this equipment to the prem ises wiring and

telephone net work must comply with the appl icable FCC Part 68 rules and

requirements adopted by the ACTA. A compliant tel ephone cord and

Page 93

Appendix B

modular plug is provided with this product. It is designed to be connected to
a compatible modular jack that is als o com p liant. See insta llation
instructions for details.

Connection to party line service is subject to state tariffs. Contact the state
public utility commission, public service commission or corporation
commission for information.

If your home has specially wired alarm equipment connec ted to the
telephone line, ensure the installation of this equipment does not disable
your alarm equipment. If you ha ve questions about what will dis able alarm
equipment, consult your telephone company or a qualified installer.

If this equipment caus es harm to the telephone network, the telephone
company will notify you in advance that temporary discontinuance of
service may be required. If adva nce notice is not practical, the telephone
company will notif y the c ustomer as soon as possible. Also, you will be
advised of your right to file a complaint with the FCC if you bel ieve it is
necessary.

The telephone company m ay make changes in its facilities, equipmen t,
operations, or proc edu res th at could af fe ct the operat ion of the equi pment . If
this happens, the telephone company will provi de advance notice in order
for you to make the necessary modifications in order to maintain
uninterrupted s ervice.

If you experience trouble with this equipment, please contact Customer
Service at 1-800-333-3474 for repair and warranty information. If the
trouble is causing harm to the telephone network, the telephone company
may request you remove the equipment from the network unti l the problem
is resolved.

There are no customer repairable parts inside. Any attempts to
repair the receiver will void your authorization to use it.

Radio Interference

This device comp lies with Part 15 o f the FCC Rules. Ope ration is subject to
the following two conditions:

1. this device may not cause harmful interf erence, and

2. this device must accept any interference received, including interfer­ence that may cause undesired operation.

Modifying this rec eiver may void your auth ority to use the equip ment. This
equipment has been test ed and found to c omply wit h the l imits for a Cl ass B
digital device , pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential ins tal latio n. This equipm ent gen erate s, uses an d can radi ate radio
frequency energy and, if not installed and used in ac cordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that int erference will not occur in a
particular installation. If this eq uipm ent does cause harmful int erference to
radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

• Reorien t or r el oc ate the receivi ng an tenna.

• Increase the separation between the equipment and rece iver.

• Connect the equip m e nt into an ou t let on a cir cu i t di ff er e nt from tha t to
which the receiver is connected.

• Consult the dealer or an experien ced radio/TV technician for hel p.
Refer to Troubleshooting in Chapter 5 for a detailed description of

recommended customer actions. If none of the remedies on the previous
page stops the radio interference, you should contact a licensed radio/
tele vi si o n te ch n i ci an , y ou r satellit e de al er, or ca ll the Cust o mer S er vice
Center at 1-800-333-3474, for assistance.

Page 94

Index

A

Audio

Changing Program Languages 46

Automatic Event Timer 29

B

Back Panel, Receiver 6
Banner, Browse 22
Banner, Program 22
Blacked-Out Program 36
Browse Bann er 15

Changing Channel s Usi ng the Browse Banner 40
Displa ying Information on Other Pr ograms 22
Using the Browse Banner 22

Buttons

Locking the Receiver Front Panel Control Buttons 40
Receiver Front Panel Control Buttons 5

C

Caller ID 44
Changing Channels 17

Changing Channel s Usi ng the Browse Banner 40
Changing Program Languages 46
Channel Locks 39
Channels, Changing 17
Closing the Menus 17
Closing the Program Guide 21
Coaxial Cable Connections 6
Control Buttons, Receiver Front Panel 5
Control, Remote 7
Creting a VCR Event Timer 36
Customer Service 71

D

Displaying Progra m Information 22

Using the Browse Banner 22

Using the Program Banner 22

E

Event Timers

Automatic Event Timer 29

Before an Event Timer O perates 30

Editing an Event Timer 33

Event Time r Frequencies 30

Event Timer Types 29

Locks, Bl acked-Out Programs, and Event Timers 36

Manual Event Timer 29

Maximum Number of Event Timers 32

Power Off and Event Timers 36

Reviewing Event Timers 34
Events (P rograms) 29

Page 95