DirecTV R16NC-500, R, HR User Manual

DVR RECEIVERS

USER GUIDE

DIRECTV® PLUS DVR

DVR RECEIVERS

USER GUIDE

DIRECTV® PLUS DVR

When you see the ENERGY STAR label on your set-top box, it means that your set-top box is ENERGY STAR qualiﬁed, giving you the beneﬁt of saving energy and helping our environment.

However, ENERGY STAR labeled HD DVR set-top boxes qualify for ENERGY STAR only when conﬁgured with the DIRECTV Whole-Home DVR service. All other ENERGY STAR labeled set-top boxes, when used in conjunction with a DIRECTV subscription, meet ENERGY STAR criteria without requiring the consumer to take any additional steps.

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Welcome! Now that you’re plugged in, enjoy over 285 channels of programming inclusive of satellite music plus an extensive selection of the biggest box ofﬁce movies from DIRECTV CINEMA™. We’ll take you step by step through everything from pushing the POWER button to recording your favorite programs. This user guide applies to the DIRECTV Plus® DVR (Digital Video Recorder). Because this user guide was

designed to accommodate several models of DIRECTV® Receivers, your receiver and its user interface may vary slightly from what is shown here.

Getting Connected

If a professional installed your DIRECTV® Receiver, you’re ready to start watching TV. If your receiver was not professionally installed or you just added a surround sound system or other equipment, please see Chapter 6: Settings.

You must subscribe to DIRECTV DVR service in order to use the recording features.

For information and pricing please visit directv.com.

IMPO RT ANT:

Welcome to the DIRECTV Family!

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Program Guide �� 20

Local Channels �� 20 Unsubscribed Channels �� 20 Interactive Channels �� 21

CHAPTER 2 - CHANNELS & PROGRAM INFO

Your Remote Control ��14

Turning Your Equipment On and Off �� 14 Navigation and Destination Buttons �� 15 Shortcut Buttons �� 15 DVR Control Buttons �� 16

The Progress Bar ��17

Live Buffer ��18

Welcome to the DIRECTV Family! ��5

Safety & Care ��10

Product Information ��12

CHAPTER 1 - YOUR REMOTE CONTROL

TABLE OF CONTENTS

Mini-guide �� 22 Filtering the Guide �� 22 Guide Options ��23

Channel Banner �� 24

TV Options �� 25

View Previous Channels �� 25 Change Favorites List ��25 Audio Options �� 25

Menu �� 26

Search for Shows �� 28

Search by “Title” �� 28 Search by “Person” ��29

Search by “Channel” �� 29

Search by “Keyword” �� 30 “Recent Searches” �� 30

Parental Controls �� 31

Lock Now �� 32 Unlock Now �� 33 Adult Channels �� 33

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DIRECTV CINEMA ™ �� 40

Showroom �� 40

Pay Per View Events �� 41

Recording a Single Show �� 44

Recording a Series �� 46

Watching and Deleting Your Recorded Shows �� 47

My Playlist �� 48

Playlist Options �� 49

Managing My Playlist �� 50

CHAPTER 3 - DIRECTV CINEMA™ & PAY PER VIEW

CHAPTER 4 - RECORDINGS

Ratings �� 34 Channel Blocks �� 35 Spending Limits �� 36 Viewing Hours �� 36

Favorite Channels �� 37

Manage Recordings �� 52

To Do List �� 52

Prioritizer �� 53 History �� 54 Purchases �� 54 Manual Recordings �� 54 Recording Defaults �� 55

Recording from Your Computer or Phone �� 56

CHAPTER 5 - EXTRAS

Messages & Caller ID �� 60

DIRECTV™ iPad® App �� 61

GameSearch™ �� 62

GSN Game Lounge �� 62

ScoreGuide™ �� 63

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CHAPTER 8 - WARRANTY AND OTHER INFORMATION

Limited 90-Day Warranty �� 96

DIRECTV PROTECTION PLAN �� 99

FCC Customer Information �� 101

TERMS AND CONDITIONS FOR USE OF SOFTWARE

(“TERMS”) �� 105

CHAPTER 7 - HELP & TROUBLESHOOTING

Setup and Activation �� 66

Guided Setup �� 66

Activate Your DIRECTV® Service ��66

Connections �� 67

Your Phone Connection �� 67

Connections for Auxiliary Equipment �� 67

System Setup �� 70

Info & Test �� 70 Satellite �� 71 Remote Control �� 71 Audio �� 72 Display �� 73 Access Card �� 74 Reset �� 75

CHAPTER 6 - SETTINGS

Help �� 78

Troubleshooting Tips �� 79

Reset / Reauthorize Your Receiver �� 79 System Software Updates �� 80 Onscreen Error Messages �� 80 Run the System Test �� 81

Frequently Asked Questions �� 82

TABLE OF CONTENTS

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Appendix 1: Receivers Front and Back Panels ��118

Index �� 122

APPENDICES

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DIRECTV® PLUS DVR USER GUIDE

Important Safety Instructions

1) Read these instructions.

2) Keep these instructions.

3) Heed all warnings.

4) Follow all instructions.

5) Do not use this apparatus near water.

6) Clean only with dry cloth.

7) Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.

8) Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including ampliﬁers) that produce heat.

9) Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not ﬁt into your outlet, consult an electrician for replacement of the obsolete outlet.

10) Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.

11) Only use attachments/accessories speciﬁed by the manufacturer.

12) Use only with the cart, stand, tripod, bracket, or table speciﬁed by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.

13) Unplug this apparatus during lightning storms or when unused for long periods of time.

14) Refer all servicing to qualiﬁed service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

Your DIRECTV® Receiver has been designed and manufactured to stringent quality and safety standards. You should, however, be aware of the following important precautions for safe and optimal use of the equipment. Meaning of symbols printed on the rear panel of the product:

This symbol indicates that there are important operating and maintenance instructions in the literature accompanying this unit.

This symbol indicates that dangerous voltage consisting a risk of electric shock is present within this unit.

Safety & Care

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CAUTION: Avoid moisture to reduce the

risk of ﬁre or electric shock. The DIRECTV® Receiver should not be used near water (for example, kitchen sink, bathtub, pool, damp basement). Also, never spill liquid on the receiver, and do not place vases or other vessels containing liquid on top of it.

WARNING: To reduce the risk of ﬁre or

electric shock, do not expose this product to rain or moisture. The apparatus shall not be exposed to dripping or splashing and no objects ﬁlled with liquids, such as vases, shall be placed on the apparatus.

IMPORTANT: Be sure not to place your

DIRECTV® Receiver near anything WET or HOT! If this product is rated at 240VAC, a suitable attachment plug should be used.

TIP: We highly recommend plugging the

DIRECTV® Receiver into a surge protector to prevent damage from ﬂuctuations in your power supply.

CAUTION: To reduce the risk of electric

shock, do not remove cover (or back). No user-serviceable parts inside. Refer servicing to qualiﬁed service personnel.

RISK OF ELECTRIC

SHOCK DO NOT OPEN!

CAUTION

• Ensure proper ventilation — the vent slots on the DIRECTV® Receiver must be left uncovered to allow proper airﬂow to the unit.

Blocking the airﬂow to the unit could impair performance or damage your receiver and other components.

• Do not stack electronic components or other objects on top of the DIRECTV® Receiver. Also, do not stack the receiver on top of a

“hot component” such as an audio power ampliﬁer.

• Protect your components from power surges by connecting all the components before plugging any power cords into the wall

outlet. Use of a surge protector is also recommended.

• Don’t overload power outlets or extension cords, which can result in the risk of re or shock. It’s also important to use only the type

of power source indicated on the marking label or in this manual.

• Avoid audio hum or interference by inserting all cable plugs rmly into their jacks. Also, place Audio/Video (A/V) cables to the sides

of the TV back panel rather than down the middle once connected. Try not to coil any twin-lead cables and keep them away from A/V cables as much as possible.

• Never insert objects of any kind into any openings in the DIRECTV® Receiver (other than the DIRECTV® Access Card as detailed in

this manual).

• Place it on a at, hard surface — do not operate the DIRECTV® Receiver on a carpet or other padded surface.

• Always unplug your DIRECTV® Receiver before moving it.

• Always unplug the DIRECTV® Receiver, TV and other equipment before you connect or disconnect any cables.

• The only way to disconnect the DIRECTV® Receiver from the power supply is to remove the power cord. The DIRECTV® Receiver unit

must therefore be installed next to the power point which must be easily accessible.

• CAUTION: Electric Shock — never attempt to disassemble the DIRECTV® Receiver yourself; always take it to a qualiﬁed service

person when repair is required. Opening or removing covers may expose dangerous voltage or other risks, and incorrect reassembly can cause shock when receiver is subsequently used. Attempted self-repair may also void your warranty. Changes or modiﬁcations not expressly approved by the party responsible for compliance (by the warranty or by the manufacturer) could void the user’s authority to operate the equipment.

• Do not drop your DIRECTV® Receiver and always move it with care.

• Have your DIRECTV® Receiver professionally serviced (do not attempt to service it yourself).

• Any changes or modications in construction of this device which are not expressly approved by the party responsible for

compliance could void the user’s authority to operate the equipment.

• If you move your DIRECTV® Receiver between locations at different temperatures, allow it to reach room temperature before you

apply power to it.

• Do not pick up or otherwise move your DIRECTV® Receiver while it is connected to the AC power supply. If you want to move your

set-top box, ﬁrst disconnect it, then wait at least 30 seconds before continuing

• CAUTION: To reduce the risk of ﬁre, use only No. 26 AWG or better telecommunications line cord.

• CAUTION: Replace remote control batteries with same or equivalent type. There is danger of explosion if batteries are incorrectly

replaced.

•For your information: The identication sticker can be located behind the small door on the front panel of your receiver.

The telecommunication network voltage used is the category number 3.

Note to Satellite Dish Installer: This reminder is provided to call your attention to articles 810 and 820 of the 2005 National

Electrical Code. Refer to article 810, in particular 810-1 and 810-15, for required grounding of the metal structure of the dish antenna. Refer also to the 810-2 which, by reference to article 820, requires that the satellite dish coaxial cable shield be connected to the grounding system of the building as close to the point of cable entry as practical.

Safety & Care

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DIRECTV® PLUS DVR USER GUIDE

Keep your receipt to obtain warranty parts and service and for proof of acquisition. Attach it here and record the serial and model numbers in case you need them. *These numbers are typically behind the card door on the front panel of your receiver.

Model No. *

Serial No.

Acquisition Date

Dealer/Address/Phone

Access Card *

Receiver ID *

Product Information

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YOUR REMOTE CONTROL �� 14

Turning Your Equipment On and Off ..................... 14

Navigation and Destination Buttons ..................... 15

Shortcut Buttons ................................................... 15

DVR Control Buttons ............................................. 16

THE PROGRESS BAR �� 17 LIVE BUFFER �� 18

CHAPTER 1 - YOUR REMOTE CONTROL

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DIRECTV® PLUS DVR USER GUIDE

Mode Switch

These two buttons turn your T V and DIRECTV® Receiver on or off together. If your DIRECTV® System was installed professionally, your remote has already been programmed to operate your T V. If you need to reprogram the remote for a new TV or other audio-visual equipment, press MENU, select Parental, Fav’s & Setup, then System Setup, then Remote, and follow the step by step instructions.

Use the POWER (PWR) button and Mode Switch to turn a single component on or off (for example a DVD player or surround sound system). Simply slide the mode switch to the position that matches the component you want to control and then use the POWER button to turn it off or on. The mode switch must always be in the left-most position to control your DIRECTV® Re c e i ver. If the mode switch is in a position that has not been programmed, or if you press a button that is not supported by that particular piece of equipment, an onscreen message will pop up to alert you.

Turning Your Equipment On and Off

Note: Each time you press a button, a green light at the top of the remote ﬂashes. If the light ﬂashes several times for just one press, it means the batteries (size AA) are getting low and need to be replaced.

Your Remote Control

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CHAPTER 1 - Using Your Remote Control

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Shortcut hints

The buttons in the middle of the remote are navigation and destination keys. Press the GUIDE button to go to the program guide screen. Press the ACTIVE button to go to the DIRECTV Interactive services home page. The LIST button takes you to the Playlist. Press EXIT to get out of any menu screen and return to live T V. Use the ARROW buttons and SELECT button to navigate though the guide or any menu screen. Press BACK to move back to the previous screen. The MENU button takes you to the main menu where you go to access all of the features available in your system. Press INFO on any show to see information about that show.

You can move through all of the DIRECTV user screens using only the direction ARROW buttons and the SELECT button as appropriate. However, the RED, GREEN, YELLOW, and BLUE buttons on the remote are special shortcuts that change function depending on which menu screen you are looking at. As you use the system look in the bottom right of particular screens for hints that tell you which color button to use for a particular shortcut. You’ll see several examples in this chapter.

Navigation and Destination Buttons

Shortcut Buttons

Your Remote Control

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DIRECTV® PLUS DVR USER GUIDE

II

R

Starts the recorded video or paused live TV currently on screen. Hold this button down for slow motion.

One press allows you to record programs in the Guide and live TV. Press twice to record a series.

While watching recorded TV, pressing this stops playback, displays the recorded program info screen and inserts live TV in the top right.

Jumps the program you’re watching backwards 6 seconds and starts playing from that point. Holding down REPLAY jumps to the beginning of the program.

Jumps ahead in recorded or live-stored video by 30 seconds. Press multiple times to skip multiples of 30 seconds. Hold down to continue to the end of the program.

Freezes the action of any live or prerecorded television program. While paused, press FFWD or REW to move forward or backward frame by frame.

Fast-forwards recorded or live-stored video. Press up to four times to fast-forward at increasing speeds. Press and hold FF to jump to the next tickmark. Pressing PLAY returns to normal play.

Rewinds recorded or live-stored video. Press up to four times to rewind at increasing speeds. Press and hold REW to jump to the previous tickmark. Pressing PLAY returns to normal play.

PLAY / SLOW MOTION

PAUSE / FRAME BY FRAME

FFWD / JUMP TO TICKMARK

REW / JUMP TO TICKMARK

RECORD

STOP

REPLAY / JUMP TO BEGINNING OF PROGRAM

ADVANCE / JUMP TO END OF PROGRAM

These are the DVR control buttons (Rewind, Fast Forward, etc.). They can also be used along with the mode switch to control a DVD player or other auxiliary equipment.

DVR Control Buttons

Your Remote Control

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CHAPTER 1 - Using Your Remote Control

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Football

12:30p

12:00p

12:09p

R

Football

12:30p

12:00p

12:09p

When you use the DVR control buttons, this indicator bar appears at the bottom of the screen to show where you are in the program and how far you can go for ward or back. For live programs, the progress bar is green and the time shown is the time of day.

If you press the RECORD button during a live show, the progress bar turns orange and the orange record icon appears next to the title of the show.

The Progress Bar

The white line shows where you are in the program you are viewing.

The left end of the green bar shows how far back in time you can go.

The right end of the green bar shows how far ahead you can go.

The Progress Bar

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DIRECTV® PLUS DVR USER GUIDE

Live Buffer

Note: You cannot fast forward during live TV until you pause or rewind a program.

Progress Bar

Your DVR saves programs to the hard drive instantly and continuously, while you watch. This “live buffer” lets you pause, rewind, fast forward or instant replay (jump back 6 seconds). If you start watching a program late, even if it is not set to record, you can back up to the beginning (up to 90 minutes) using REWIND, as long as you haven’t changed channels since the program started. Simply press PLAY during a show to display the progress bar and see how far back in time you can go.

If you change channels, you lose what is in the live buffer. If you want to ﬂip between two shows at the same time and not lose the ability to go back in time on either channel you can record them both and then use the PREV(ious) button on the remote to toggle between them.

Live Buffer

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CHAPTER 2 - CHANNELS & PROGRAM INFO

PROGRAM GUIDE �� 20 CHANNEL BANNER �� 24 TV OPTIONS �� 25 MENU ��26 SEARCH FOR SHOWS ��28 PARENTAL CONTROLS ��31 FAVORITE CHANNELS ��37

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DIRECTV® PLUS DVR USER GUIDE

Look for shortcut hints here.

Unsubscribed Channels

Your DIRECTV-provided local channels can be found in the guide from channel numbers 2 through 69.

Channels in the guide that are not part of your subscription package are shown grayed out. You can customize your guide to hide these channels. See “Guide Options, Change Favorites List” later in this chapter for details.

Local Channels

Unsubscribed Channels

To see what’s showing, press the GUIDE button to display the onscreen program guide. The guide holds up to 14 days of programming information for you. You can navigate in the guide as follows: use the ARROW buttons to move one cell at a time up/down/left/right; use the CHAN/PAGE button to scroll a whole page up or down; type in the channel number to go directly there. Look for the color-button hints at the bottom of the screen for shortcuts (use the GREEN button to move ahead in time 12 hours, once there use the RED button to come back 12 hours). If you press GUIDE twice, you’ll see a screen that lets you ﬁlter the guide. See “Filtering the Guide” later in this chapter for details.

Program Guide

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Interactive channels are unique. In addition to video and audio, they also

contain a software application that lets you interact with what you see on screen. When accessing these channels you will have to wait a few seconds for the software to download.

Press the ACTIVE button on your remote to get the latest weather,

horoscopes, lottery results, games and more. The channel is ready to interact when the yellow highlight box appears.

To exit an interactive channel, press GUIDE and pick the channel you

want to move to or you can type in the new channel number while in the interactive channel.

Other interactive channels such as, News Mix and Sports Mix, let

customers with a qualifying programming package see up to eight of the hottest channels on one screen. Move the yellow highlight box around using the direction arrows on your remote to hear the audio associated with each channel. If you want to see one of the channels full-screen, move the yellow highlight box over it and press SELECT.

Interactive Channels

Program Guide

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DIRECTV® PLUS DVR USER GUIDE

One-line mini-guide

Look here to see how the guide is being ﬁltered.

If you are watching a show and want a quick look at what’s on next, press the BLUE button to display a one-line mini program guide� You can use it for the current channel or you can type in a new channel number to see what’s on there. Press SELECT on the new show if you want to go to that channel.

Mini-guide

There may be times when you want to temporarily trim down the channels that are shown in the guide, ﬁltering them according to the type of program you are looking for. For example, you may want to see just sports or movies or news. In that case, press GUIDE twice to display the guide ﬁlter.

Simply use the arrow keys to highlight the category you want and press SELECT. The guide will now show only the channels that match that categor y. Look for the label in the bottom left of the guide to see how it is being ﬁltered.

Note: Since the ﬁltering is temporary, it only lasts as long as you keep the program guide up on the screen.

Filtering the Guide

Program Guide

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From the program guide, press the YELLOW button to display “Guide Options”.

Select “Sort programs by category”, then select a category to see a list of shows in chronological order that match your sort criterion.

Select “Jump to a date & time” to quickly go to a future date and time in the guide.

Select “Pay Per View” and then the type of show you want, to see a complete listing of what is available in the guide in chronological order.

Sort Programs by Category

Jump to a Date & Time

Pay Per View

By default, your program guide displays all channels offered by DIRECTV, some of which may not be in your programming package. “Change favorites list” allows you to toggle the channels displayed in your guide between any of the following: “All Channels”, “Channels I Get” (channels you subscribe to) or a custom list of channels you have deﬁned. The “Edit Settings” option allows you to modify the channels in your custom list. See “Favorite Channels” section later in this chapter for details.

Change Favorites List

Guide Options

Program Guide

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DIRECTV® PLUS DVR USER GUIDE

When you ﬁnd a current show in the guide you want to watch, press SELECT and the receiver changes to that channel. The channel banner brieﬂy displays at the top of the screen, with program title, channel number, date, time and other information. You can also press INFO to display the channel banner while watching a program� Select “More Info” for detailed program information and other options.

Channel Banner

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While watching TV you can press theYELLOW button for quick access to options such the viewing previous channels channels you watched and Favorite Channels.

TV Options

Select “View Previous Channels” to see a list of previous channels you’ve watched (up to 4). When you select a channel from this list, the receiver will tune to that channel. This is an easy way to toggle among the channels you watch most often. The list is reset if you turn off your DIRECT V Receiver.

When Audio Options is displayed, you may select it to change the audio language of the program you are watching. If Audio Options is not displayed, the current channel does not have a second audio track.

View Previous Channels

Audio Options

Change Favorites List

Select “Change Favorites List” to update the program guide to show only the channels you want to see. You have 4 options to choose from: “All Channels”, “Channels I Get”, “Custom 1” and “Custom 2”. Channels I Get displays only the channels you subscribe to. Custom 1 and 2 are selfcreated lists of your favorite channels. If one of your self-created lists is active, select the “Add...” or “Remove...” option to add or remove the current channel from that list.

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DIRECTV® PLUS DVR USER GUIDE

My Playlist

DIRECTV Cinema

Search for Shows

Manage Recordings

Use the main menu to access key system features. Press MENU on your remote to display the menu and press MENU again (or EXIT) to make it go away.

Menu

Displays the shows you’ve recorded that are ready for viewing.

Displays the DIRECTV CINEMA home page.

Use this feature to instantly ﬁnd movies, shows, people, sports, etc... for you to watch or record.

Prioritize upcoming recordings, view recording history and change recording defaults.

Menu

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Customer Care & Help

Parental, Fav’s & Setup

Access onscreen help for features, FAQs, and troubleshooting tips.

Set parental control limits, choose favorite channels for a customized program guide, and choose settings for your TV, remote, and DIRECTV® System.

Menu

Messages & Caller ID

Press MENU, select “Messages & Caller ID”, then “Edit Settings”, then “Messages” to see your messages. DIRECTV sends messages to you for important news items or special promotions. We also notify you of software changes and new features that we download to your receiver.

Caller ID diplays a log of the phone calls into your home (assuming you have a connected land line and subscribe to Caller ID service from your telephone provider).

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DIRECTV® PLUS DVR USER GUIDE

Use the “Search for Shows” option to ﬁnd programs based on Title, Person, Channel or Keyword. This powerful tool ﬁnds all programs that match your criterion within the 14-day program guide as well as the DIRECTV CINEMA library.

To start your search, press MENU on your remote, select “Search for Shows”, and then select the search type: “Title”, “Person”,“Channel”, “Keyword” or “Recent Searches”.

Using the onscreen keypad, enter one letter at a time by highlighting the letter you want and pressing SELECT. Select DEL (Delete) to get rid of the last letter or CLR (Clear) to start over if you make a mistake. You do not have to enter the initial article like “The” or “An”. Each time you enter a letter, the search becomes more precise. You don’t always have to enter the complete word. Just the ﬁrst few letters will usually get you close enough.

Search by “Title”

Use the onscreen keypad to type in the ﬁrst 3-4 characters of your title. A list of all movie and show titles matching your search term will display. If a program is being broadcast on more than one channel, a folder icon will display next to the title. DIRECTV CINEMA titles have a VOD icon next to them. Highlight a title and press SELECT for program info and recording and other options.

Search for Shows

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Search by “Person”

Use the onscreen keypad to type in the ﬁrst 3-4 characters of person’s last name. You’ll see a list of names which include actors, actresses and directors. After you select a name, you’ll be given the option select a category to narrow your search results. If you don’t want to narrow, select “All”.

A list of program titles will display. Highlight and select an individual program to record or select “Autorecord” to record all programs for the person selected. Autorecords are persistent. Therefore, any time a program becomes available in the Guide that matches your Person, it will automatically be recorded.

Search by “Channel”

Use the onscreen keypad to enter the ﬁrst few letters of the channel name. For example, type in “BL” to ﬁnd Bloomberg. Highlight and select the desired channel from the list. A list of programs scheduled on that channel will display. Highlight a title and press SELECT for program info and recording and other options.

Search for Shows

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DIRECTV® PLUS DVR USER GUIDE

Search by “Keyword”

A keyword search is an in-depth search that looks for programs by matching a keyword (of your choice), to a program’s title or description. The more speciﬁc you can be with your keyword, the better your search results will be.

Press MENU on your remote and select “Search for Shows”, then select

“Keyword”.

Type in your keyword and select “Continue”.

Select a category to narrow your results or if you don’t want to narrow,

select “All”.

A list of programs matching your keyword displays.

“Recent Searches”

This handy feature displays a list of your 25 most recent searches in case you want to update or reuse a search you used previously.

Press MENU on your remote, select “Search for Shows” then select

“Recent Searches”.

Highlight a previous search from the list and press “SELECT”.

Search for Shows

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Parental Controls

Parental Controls enable parents to place certain restrictions on just who’s watching what, and requires a passcode to view restricted programming. Whether it’s for mature content, spending amounts, or even the number of hours of TV watching allowed, you’re always able to keep limitations where you want them for the whole family.

Press MENU, select “Parental, Fav’s & Setup”, select “Parental Controls”, and then “Edit Settings”. You’ll see the current status, showing any restrictions. The system default is “unlocked” for all categories.

Parental Controls

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DIRECTV® PLUS DVR USER GUIDE

After setting the restrictions you want (see below for options), choose “Lock Now” from the left menu. You’ll be asked to create a passcode. You’ll want to make it easy enough to remember, but hard enough so someone can’t guess what it is! This passcode will be your entry to unlocking and adjusting limitations in the future.

An onscreen message will appear whenever anyone tries to tune to a channel or program that has been restricted, or attempts to spend or watch beyond limitations set. He or she will not be allowed to proceed without the passcode. Using your passcode, you can easily override the limits.

Making multiple entries aimed at guessing the passcode is discouraged by a time delay; each invalid passcode entered lengthens the delay for subsequent entry by one second.

Lock Now

Note: If you have Parental Controls set and temporarily unlocked, turning the receiver off will turn the parental controls back on.

Parental Controls

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When parental controls are locked, a message appears if you try to tune to a restricted program explaining why the program is blocked. To temporarily unlock a particular program select “Unlock Now” and enter your passcode.

For more unlock options, press MENU, select “Parental Fav’s & Setup”, then select “Parental Controls”. Various options for removing restrictions temporarily or permanently will appear. Select one and enter your passcode.

Unlock Now

Note: If you forget your passcode, call 1-800-531-5000 to reset it. You must be the registered account holder and have your account number.

Parental Controls

Adult Channels

Hide adult channels in the program guide, Manage Recordings screens, and when channel surﬁng. Select “Adult Ch’s” then highlight and select the box to toggle between “Hide Adult” and “Show Adult”.

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Select the button next to the overall ratings limit you wish to impose. Brief descriptions of the ratings appear for your guidance.

Movies

Highlight and select the TV ratings limit you desire. In addition to allowing or blocking shows by TV rating (i.e. TV_MA) you can also set ratings limits for particular types of content such as, Fantasy Violence (FV), Dialogue (D), Language (L), Sexual Content (S) and Violence (V). A description of each content type displays when highlighted.

TV Programs

Parental Controls

Set rating limits for Movies, T V and Other (unrated) shows. From the left menu, “Ratings” and then highlight the desired tab using the GREEN and RED buttons on your remote to switch between tabs. There is a separate tab for Movies, TV and Other.

Ratings

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Highlight and select the box to toggle the setting between “Allow No Rating” and “Block No Rating”. If you choose “Block No Rating”, programming that has no rating such as, news and sports will not display.

Other Shows

Prevent children from viewing pre-selected channels. Select “Chan Blocks”. Scroll down the channel list and select those you wish to block. You can also key in channel numbers or use “Block All” or “Allow All” to save time.

Channel Blocks

Parental Controls

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DIRECTV® PLUS DVR USER GUIDE

Limit the amount that can be spent on each Pay Per View purchase. Select “Spending”. Then enter your preferred spending dollar limit using the numbers on your remote.

Specify days and times when TV watching is allowed in your household. Select “Hours”, then select the start times and durations for viewing. You can

set hours based on “school nights” — Monday-Thursday – and/or weekend nights—Friday-Saturday, and Sunday.

Spending Limits

Viewing Hours

Parental Controls

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Create lists of your favorite channels. Use your list to see only those speciﬁc channels listed in the guide as well as, when you’re channel surﬁng in live TV. You can create up to two custom lists on this receiver. You can also choose “Channels I Get” to see only the channels that are in your DIRECTV programming package.

Press MENU on your remote, select “Parental, Fav’s & Setup”, then “Favorite Channels”. If you haven’t created a Favorites list, the “Setup Custom 1” and “Setup Custom 2” options will be displayed. Select the one you want, and follow the onscreen instructions to create and name your list.

Selecting a Favorites list makes it active and hides the display of all other channels in the guide. From the program guide, press the YELLOW button on your remote, select “Favorites” and then select the list you want to make active. The name of the currently selected Favorites list is displayed in the bottom left of the program guide screen to remind you which list you are currently using. To return to displaying all channels, press the YELLOW button while in the guide, select “Change favorites list”, and select “All Channels”.

Favorite Channels

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39

CHAPTER 3 - DIRECTV CINEMA™ & PAY PER VIEW

DIRECTV CINEMA

™

�� 40

PAY PER VIEW EVENTS �� 41

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You don’t have to go out for the biggest box ofﬁce movies! The latest hits are available 24 hours a day. Find them in the program guide starting at channel 125 or go to DIRECTV CINEMA, channel 1100 to browse the newest movie releases.

To order a movie from the program guide, highlight the title and press INFO on your remote. Select the Record option and follow the onscreen instructions. As long as your receiver is connected to a land-based phone line or the Internet, you can use your remote to order. Otherwise, order on directv.com. Your receiver lets you record movies before you buy them; you’re charged when you watch. If the movie has been recorded and you want to delete it, press LIST, highlight the title and press the RED button. If the movie is set to record in the future, press MENU, then select “Manage Recordings” then “To Do List”. Highlight the program and press the RED button to cancel it.

DIRECTV CINEMA

Showroom offers you DIRECTV content such as instructional videos, behindthe-scenes clips and video extras, information about DIRECTV sports subscriptions, special offers, trailers and more. Press MENU, select “DIRECTV CINEMA”, then “Showroom”.

Showroom

CHAPTER 3 - DIRECTV Cinema

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& Pay Per View

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Special events like UFC, Boxing, WWE and more are listed in the program guide starting on channel 117.

Ordering PPV events works the same way as ordering DIRECTV CINEMA movies from the program guide. See previous section for details.

Pay Per View Events

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43

CHAPTER 4 - RECORDINGS

RECORDING A SINGLE SHOW �� 44 RECORDING A SERIES �� 46 WATCHING AND DELETING YOUR RECORDED SHOWS �� 47 MY PLAYLIST �� 48

Playlist Options .............................................................. 49

Managing My Playlist ..................................................... 50

MANAGE RECORDINGS �� 52 RECORDING FROM YOUR COMPUTER OR PHONE �� 56

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DIRECTV® PLUS DVR USER GUIDE

Note: You can record two shows at the same time with your DIRECTV DVR if you have made the proper connections to your satellite dish.

To record a show you are currently watching, simply press RECORD once� The progress bar will appear and turn orange and the circle R icon will appear next to the title to let you know your show is now being recorded.

You don’t have to be watching a show to record it� Simply ﬁnd it in the program guide and use the RECORD button as described above. The orange record icon appears to let you know that your show is being recorded or is scheduled to record.

From Live TV

From the Guide

Recording a Single Show

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If you press the RECORD button a second time on a single show (like a movie), an onscreen message will appear giving you the choice to “Cancel This” or “Don’t Cancel”. This is an easy way to cancel a recording.

Some live events and even a few TV shows run past their allotted time slot. Your DVR is very smart, but it sets up all recordings based on the start and stop times the broadcasters give us for the program guide.

If you are watching while recording and you think your show might go into the next time slot, press INFO on the remote, then select “More Info” and “Recording” from the onscreen choices to see the recording options for that show. Once there you can change the stop time or any other option. To save your changes select “Update”.

If your show is set to record in the future, you can ﬁnd it in the guide or To Do list, then press INFO to display the Info screen. To change a recording option for that one show, select “Rec. Once” and choose whichever option or options you want to change. If you want to change a recording option for every show in the series, select “Rec. Series” and then choose the options you want to change.

Changing a Record Option

Stopping an In-progress Recording

Recording a Single Show

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DIRECTV® PLUS DVR USER GUIDE

Recording a Series

If the show you are currently watching is a series and not a single event (like a movie), simply press the RECORD button twice to automatically record every episode of the series. The RECORD icon is now a repeated circle R to let you know that this is a series and not a single recording.

As mentioned previously, you don’t have to be watching a series to record it. Simply ﬁnd it in the program guide and press the RECORD button twice to record all episodes of it.

If you are currently watching a series show and need to extend the recording time or change any other recording option, press INFO on the remote, select “More Info” and then “Rec. Series” from the onscreen choices. If you see a series set to record in the future in the program guide or the To Do List, to change a record option press INFO and select “Rec. Series”.

Stopping an In-Progress Recording

From Live TV

From the Guide

Changing a Record Option

If you press the RECORD button a third time on a series, an onscreen message will appear giving you the choice “Cancel This”, “Cancel All” or “Don’t Cancel”.

Recording a Series

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Watching and Deleting Your Recorded Shows

To see your list of recorded shows, press LIST on the remote. Alternatively, you can also press MENU and select “My Playlist”. Use the arrow keys to highlight the desired show, press SELECT, then select “Play” (or “Resume” if you’ve already watched part of the show) to start the show. You can use

any of the DVR control buttons (like PAUSE, FFWD, ADVANCE, etc�) while watching your recorded show� If you press STOP, the show will stop and

an information screen with various options will appear. The last channel viewed in live T V will appear in the upper-right corner of the screen. To return to full-screen live TV, press EXIT or select “Done”.

If you want to delete a show from your playlist, use the arrow keys to highlight the desired show and press the RED button. You will then be asked to conﬁrm the deletion.

Look for shortcut hints here.

Watching and Deleting Your Recorded Shows

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The Playlist screen displays all your recorded programs. To get to the Playlist screen directly, press LIST on the remote, or press MENU and select “My Playlist”. Titles that you have not viewed yet are shown in bright, white letters, while titles that you have already viewed (partially or completely), are light blue.

The time, date and channel of each recorded program is displayed to the right of the program title. Any icon identifying program status is displayed to the left of the program title (for example, a circle K for “Keep Until I Delete”). See the inside back cover for a list of all the icons.

Highlighting a program title displays the program description, just as in the Guide. If you press SELECT or INFO on a program, an Info screen is displayed for the program that offers several actions including Play, Keep, Delete and others.

Series programs are identiﬁed in the list with a folder icon� For example, if you record a weekly comedy series, the title for that series is shown with a folder icon. Press SELECT on the series title to see the recorded episodes for that series. The number of new (not viewed) programs and total programs for each series is displayed to the right of the series name; for example, “2 New/5 Total”. Press PL AY on a series to play all the episodes in the folder, in order from oldest to newest.

My Playlist

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Select “Mark programs to delete” if you want to delete two or more programs at once.

Select “Sort programs by category” and then select Movies, Sports, News, Kids, etc., to ﬁlter the playlist as desired. This option will help you ﬁnd what you want faster, once you start to record a lot of programs.

This is just a temporary ﬁlter for your list, so just press the left arrow or BACK to see your full Playlist again.

Select “Change order of Playlist” to pick how you want to arrange the order of your recorded shows. You can sort by date with the newest at the top (that’s the factory default setting), the oldest at the top; alphabetically with A at the top, or Z at the top; by expiration date with ﬁrst to expire at the top or last to expire at the top.

From the Playlist screen, press the YELLOW button to display Playlist Options.

Mark Programs to Delete

Sort Programs by Category

Change Order of Playlist

Playlist Options

My Playlist

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DIRECTV® PLUS DVR USER GUIDE

37% Free

Series programs are grouped in folders in your Playlist. Select “Open/Close All” to open all of your folders so you can see each episode without having to select each series individually. You can also use this option to close them all.

Your DVR has lots of recording space but it is possible to ﬁll up the hard drive if you record regularly. A quick way to check how much space you have available is the Disk Space Bar.

The Disk Space bar is at the bottom of your Playlist. It shows the approximate amount of space available on your disk at any given time.

The Disk Space bar shows programs you have designated “Keep Until I Delete” in dark blue, programs subject to expiration or automatic deletion in light blue, and the remaining unused disk space that is available for recording in black.

When your disk is full, the oldest shows (viewed or not) are automatically pushed out to make room for the new ones. If you have a show that you don’t want pushed out, press the BLUE button to “Keep” it in your Playlist until you delete it.

Open/Close All

Disk Space Bar

Managing My Playlist

My Playlist

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Highlight the show you want to keep and press the BLUE button on your remote. A blue,circle K icon will appear next to the program title indicating it will be kept until you delete it. You may be tempted to make all of your recordings “Keep Until I Delete”, but if your hard drive ever ﬁlls up, new recordings can’t take place.

Another way to manage your Playlist is to delete recordings you no longer want.

Highlight a single show or a series (indicated by a folder icon) and press the RED button to delete it. If you delete a folder, all episodes of that series will be deleted. Don’t worr y about pressing the RED button accidentally. You will always see a conﬁrmation message before you delete anything.

Press the GREEN button to go to the DIRECT V CINEMA home page.

Keep

Delete

DIRECTV CINEMA

My Playlist

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DIRECTV® PLUS DVR USER GUIDE

Manage Recordings

Once you have scheduled recordings, you can ﬁnd the status and history of those recordings by pressing MENU and selecting “Manage Recordings” to see the following options: To Do List, Queue, History, Purchases, Prioritizer, Manual and Record Defaults. These features are described on the next few pages.

The To Do List displays recordings your DVR is scheduled to make in the future� Icons next to the titles indicate whether the recording is a single

event, part of a series, or an autorecord based on a person or keyword search. The list is ordered by time with the next recordings at the top and the furthest in the future at the bottom. You can use this screen to make sure your recordings are properly scheduled or to delete future scheduled recordings you no longer want to record. The To Do list does not display DIRECTV CINEMA programs scheduled for download over the Internet; these are shown in the Queue screen.

Deleting single shows is easy: Simply highlight the show you want to delete and press the RED button on the remote. A conﬁrmation message will appear before you can delete the show.

If you want to delete an entire series from the To Do List, select the show, select “Rec. Series...”, then select “Cancel All”.

To Do List

Manage Recordings

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The Prioritizer screen displays a prioritized list of all the series you’ve

scheduled to record. If there is a series recording conﬂict and the receiver must choose which show to record, it uses this list to determine the priority. As you set up series recordings, the most recent series goes to the bottom of the list in last priority. You can change the order of the priority at any time by selecting “Prioritizer”, selecting the show you want to move, moving the highlight to the right, and then using the arrow keys to promote or demote the series.

There are a couple of color key short cuts on this screen as well. Use the RED button to delete an entire series. Use the GREEN button to move a highlighted show to the top of the list in one press.

You can also adjust the recording options used for a particular series from this screen. Select the series you want, then select “Rec. Series” and change the recording options as desired.

Prioritizer

Manage Recordings

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DIRECTV® PLUS DVR USER GUIDE

Provides status information for every recording scheduled, whether they were completed, canceled or deleted. If you think something should have been recorded, but wasn’t, check here to look for an explanation.

Provides status information for all Pay Per View programs that were bought and, if viewed, the date and time.

History

Purchases

There may be times when you want to set up a manual recording based on channel, time and date. In this case, select Manual and enter all of the options as you wish, including whether you want this to be a one-time or recurring recording (i.e. every Tuesday), channel, day and date, start time and duration. You can schedule a manual recording up to 14 days in advance.

Manual Recordings

Manage Recordings

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The Recording Defaults screen lets you set the recording options you want the receiver to use every time it does a recording. The receiver’s default settings work best in the vast majority of cases, but you may want to change them to your personal preferences.

Recording Defaults

When recording a series, the Episode Type gives you the option to record

ﬁrst run only, repeats only, or both.

The Keep at Most option lets you decide how many episodes you want to

keep: 1, 2, 3, 4, 5, 10 or All. If you select “All Episodes” for a show that appears many times in the guide, you may ﬁnd it uses disk space rapidly.

The Keep Until option lets you keep a recording until you delete it or until

the disk is full, in which case the DVR can delete it automatically if the disk ﬁlls up. A recording that is labeled “Keep Until I Delete” will never be deleted until you do it manually; if all of your recordings are labeled that way and the disk ﬁlls up, no new recordings will occur until you manually delete some of your “Keep Until I Delete” recordings.

Finally, the Start and Stop options let you adjust the times of your

recordings to ensure you don’t miss a thing. Keep in mind that starting early and ending late on all of your recordings may create more recording conﬂicts than if you started and stopped on-time (according to the program guide schedule). If you ﬁnd a particular series runs habitually late or early, it is better to adjust that series using the program’s Info screen rather than set the recording defaults, which would affect all of your DVR recordings. Press MENU, select “Manage Recordings”, then select “Prioritizer”. Select the program you want to adjust, then select “Rec. Series”.

Manage Recordings

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DIRECTV® PLUS DVR USER GUIDE

Have you ever forgotten to set a recording and wish you could do it remotely from work or while on the go?

Recording from a Computer or Phone

To schedule a recording from your computer, go to directv�com/ tvlistings to see an on-line version of the program guide� Select a show

and click “Record”. If you have more than one DVR in your home, choose the DVR you want to record to and then click “Record to Receiver”.

From a Computer

Note: If you have a mix of HD and SD DVRs in your home, make sure not to pick an HD movie for your SD DVR. It will not record.

Note: You must have an account on directv.com to use remote scheduling.

Recording from Your Computer or Phone

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DVR Scheduler Mobile App

Recording from Your Computer or Phone

Our FREE, award-winning DVR Scheduler Mobile App is available for the iPhone, Android™, Palm® Pre™, Palm® Pixi™, BlackBerry®, and Windows® Phone 7. Turn your smartphone into the easiest, fastest, most convenient way to ﬁnd any program and set your home DVR.

Features:

Search for any television show up to 14 days in advance

Browse programs by channel or date & time

Get program information instantly, including description, length and

rating

Record a single episode or an entire series

Order DIRECTV CINEMA™ right on your phone (available for iPhone,

Android, Palm, BlackBerr y and Windows Phone 7), no need to have your receiver connected to a phone line Record to any DIRECTV DVR in your home

Go to directv.com/mobileapps for more information.

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59

CHAPTER 5 - EXTRAS

MESSAGES & CALLER ID ��60 DIRECTV™ IPAD® APP ��61 GAMESEARCH™ ��62 GSN GAME LOUNGE ��62 SCOREGUIDE™ ��63

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DIRECTV® PLUS DVR USER GUIDE

Messages & Caller ID

Messages

Caller ID

To set up your receiver to display an onscreen notices whenever you receive a call, press MENU and select “Messages & Caller ID”, then “Turn Caller ID On”. This will toggle the option to now read “Turn Caller ID Off”.

You can review your 25 most recent calls in the call log at any time. To see your call log, press MENU, select “Messages & Caller ID”, select “Edit Settings”, then select “Caller ID”.

Press MENU, then select “Messages & Caller ID”, “Edit Settings”, then “Messages”, to see your messages. DIRECTV sends messages to you for important news items or special promotions. We also notify you of software changes and new features that we download to your receiver. When you have new mail, an “envelope” icon appears in the channel banner.

Note: You must subscribe to caller ID service through your phone company and your receiver must be connected to the phone line.

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DIRECTV™ iPad® App

The DIRECTV ™ iPad® App is a FREE app that turns your iPad into a remote control, giving you more control of your TV experience. Get instant access to your favorite channels, shows and sports scores. Customize your home screen with the programming you watch most. Plus, program your DVR from wherever you are.

Features:

Use your iPad as a remote control: Play, pause, rewind, fast-forward,

scroll through channels, and more, all with a tap.

Create your own Home screen: Get instant access to your favorite

channels and sports. You control what’s on your screen by choosing the channels you want to see, the teams and sports you want to follow, even the modules you want to include.

Create your own sports roster: Browse games and get scores instantly

across all sports. You choose the teams and sports you want to follow.

Search for any television show up to 14 days in advance

Browse programs by channel or date & time

Watch trailers and get detailed show info: See descriptions, upcoming

showings, cast & crew, parental info, similar shows, and photos.

Go to directv.com/ipad for more information.

DIRECTV™ iPad® App

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GameSearch

™

Sports blackouts, a long-time source of frustration and confusion for sports fans, occur when a sporting event is not televised in a certain area. But thanks to DIRECTV’s cutting-edge technology, whenever you tune in to a channel with a blacked-out game, GameSearch recognizes the blackout and immediately looks to see if the game is on another channel. If a broadcast of the game is found, GameSearch displays an onscreen message that gives you the option to tune in to that channel. If it can’t ﬁnd one, an onscreen message will let you know the game is not available.

The GSN Game Lounge service (Channel 110) contains memory and skill games that you can play onscreen using only your remote. There are free as well as subscription-only games. If you become a top scoring player you will see your name on the leader board.

GSN Game Lounge

GameSearch™, GSN Game Lounge

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Interactive content, like scores, statistics and other information, is also provided along with some of our special sports and entertainment channels. Look for an onscreen popup that lets you know when interactive content is available and follow the onscreen instructions to use the interactive features.

ScoreGuide

™

ScoreGuide

™

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CHAPTER 6 - SETTINGS

SETUP AND ACTIVATION ��66

CONNECTIONS �� 67

SYSTEM SETUP ��70

Info & Test .......................................................................70

Satellite ...........................................................................71

Remote Control ..............................................................71

Audio ...............................................................................72

Display ............................................................................73

Access Card ....................................................................74

Reset ...............................................................................75

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DIRECTV® PLUS DVR USER GUIDE

Setup and Activation

Guided Setup

Activate Your DIRECTV® Service

If your receiver was not professionally installed, or you have had to reset your receiver for any reason, you will need to follow the guided setup screens before starting DIRECTV Service.

After these setup procedures are complete, you’ll see a message onscreen that says, “Acquiring Satellite Info”, as the receiver gathers information from the satellite for the onscreen program guide. Next, you’ll be given the opportunity to program your remote to control other equipment such as your TV and/or DVD player. Just follow the screen instructions and you’ll be ready to watch in no time!

1� Make sure the MODE switch at the top of the remote control is set to DIRECTV, which is the far-left position.

2� Press PWR. The DIRECTV DVR will turn on. (Make sure your TV is also turned on!)

3� The ﬁrst screen will allow you to select a language. Using the arrow keys on the remote control, move to the language you prefer

and press SELECT.

4� Follow the onscreen instructions.

1� Have on hand your service address, social security number and a valid major credit card.

2� Note your receiver ID and access card numbers. The receiver ID is on a sticker behind the access card door on the front of the

receiver, while the card number is on the access card itself. Use the Product Information page to note this information.

3� When you’re ready, just call 1-800-531-5000; pick the programming package that’s right for you and subscribe to DIRECTV

service.

Once all the setup processes are complete, all that’s left to do is activate your DIRECTV Service. Before you make the call, be sure to:

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Your Phone Connection

Connections for Auxiliary Equipment

Connections

Connecting your receiver to a land-based telephone line saves you money because it allows you to purchase DIRECTV CINEMA movies and Pay-Per-View events without calling DIRECTV to order. It is required for sports package subscriptions and is also used to enhance the interactive features available on our interactive channels. The receiver uses a toll-free number once a month for a few minutes and is designed not to interfere with your regular phone service. You will need an RJ11-type modulator jack (the most common type of phone jack). If you disconnect the phone line, the receiver will not allow you to purchase PPV programs and some features of our interactive channels will be limited. Do not connect your receiver to a digital PBX phone system — doing so may permanently damage your

equipment and void your warranty�

The following instructions apply if you are upgrading to a new TV or adding a surround sound system, DVD player/burner or VCR some time after your professional installation. Due to restrictions imposed by copyright holders, certain programming may include content protection measures that may restrict viewing or recording with certain consumer electronics equipment attached to the receiver. Please contact the manufacturer of such equipment for additional information.

Not all cables come with your digital satellite receiver; you may need to purchase additional cables depending on your setup�

Tip: To obtain the best picture quality, make

sure the receiver is connected directly to the TV.

Note: Never connect an IN to an IN or an OUT to an OUT. All A/V jacks and inputs

are color coded. Always match the color of the plug to the same color of the jack.

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Connections

All of the video and audio outputs on your receiver offer good quality. Pick one of each from the list below, based on the connectors your TV supports; they are listed in order, with the highest quality options at the top of each list.

WARNING:

Do not connect your receiver (or any other equipment such as a TV or VCR) to the AC power supply until you have properly connected all the other cables�

- S-video (one connector per receiver) provides good video, but does not provide audio. You will need to connect audio separately using

the digital audio or RCA audio connectors.

- RCA jacks (two sets per receiver) provide good video and usually come bundled with three cables for one video and two audio channels.

Video Connections

- Digital Audio Optical (one connector per receiver) provides excellent quality digital audio and is often used on newer surround sound and DVD equipment.

- Digital Audio Coax (one connector per receiver) provides high quality digital audio and is also found on newer surround sound and DVD equipment.

- RCA jacks provide good audio quality and are found on older auxiliary equipment.

- There are so many makes and models of TVs and auxiliary equipment, it is impossible to fully describe all of the possible connections between them and your receiver. Refer to the manuals for that equipment to see the connection options speciﬁc to each make and model. The following images show examples of how your receiver may be connected, using the supported video and audio connections for the TV, the surround sound, and the DVD player/burner or VCR.

Audio Connections

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Television

Surround System

VCR/DVD Burner

Connections

Here is an example of a TV that has an S-video connector as the best video input and RCA audio connectors as the best audio input and a surround sound system with a digital audio optical connector as the best audio input:

Example: TV with S-Video Connector

Here is an example of a TV that has RCA connectors as the best audio/video inputs and a surround sound system with a digital audio coax connector as the best audio input:

Example: TV with RCA Connectors

This example also shows using a VCR or DVD burner with RCA audio and video connectors.

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System Setup

Press MENU, select “Parental, Fav’s & Setup”, then “System Setup”. Go to System Setup to review or change your system settings which include: audio options, video format, TV resolution, network setup, remote control setup and more.

Select “Info & Test” to display the System Info & Test screen. Press the GREEN and RED buttons on your remote to move between the System Info and System Test screens. From the System Test screen, select “Run System Test” to initiate a test of the tuners, access card, receiver ID and phone line.

The System Info screen lets you review your basic system information such as receiver model, receiver ID, access card number and software version, as well as current receiver settings. This information can be useful during troubleshooting.

Note: Running the System Test will interfere with live TV and any current

recordings.

Info & Test

System Setup

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System Setup

Satellite

This option is used by installers when your system is initially set up; you should not have to use it. However, you can use this screen to view the satellite signal strength your receiver is getting or to repeat the satellite setup procedure.

When the MODE switch on your remote is in the left-most position, it controls your DIRECTV Receiver. However, you can also program the AV1, AV2 and TV positions to control other equipment such as your TV, DVD, VCR or Stereo.

Select “Remote” and then select either “Program Remote”, “IR/RF Setup”, or “Receiver Mode”.

Remote Control

Follow the step-by-step instructions to set your remote to control your TV or other A/V equipment such as, a DVD player or surround sound system. For best results, it is helpful to know the model number and brand of your equipment.

This is also where you’ll have the option to “Reset Remote” which clears the AV1, AV2 and TV modes.

Program Remote

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System Setup

Select “Audio” to make a persistent change to your audio settings.

Audio options include:

Audio

Language: Select your preferred audio language, i.e. English,

Spanish, Chinese, etc…

Sound Effects: Select the volume of sound effects

Select “Receiver Mode” if you want to use one remote to command a second DIRECTV® Re c e i ver.

Certain remote control models feature RF (radio frequency) capability. Refer to the model number printed on the top left corner of your DIRECTV Remote Control. A letter R at the end of the model number (which may be followed by other letters) indicates that the remote supports radio frequency. If no letters follows the number, the remote works in IR mode only.

If you have a remote with RF capability you can change the remote’s signal from Infrared (IR) to RF. While the IR signal requires a clear line of sight to the front of the receiver, RF signals let you put your receiver inside a cabinet or behind solid doors and still be able to command it from up to 200 feet away.

Receiver Mode

IR/RF Setup

Note: Not all DIRECTV Receivers are RF-capable.

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System Setup

Not all TV programs deliver Dolby Digital 5.1 audio. Look for the Dolby Digital icon in the program description and Channel Banner.

“Audio” and then press the GREEN and RED buttons on your remote to move between the Language, Sound Effects and Dolby® Digital screens.

Press MENU, select “Parental, Fav’s & Setup”, then “Display” and then press the GREEN and RED buttons on your remote to move between the “Preferences”, “TV Ratio ” and “ Time Zone ” screens.

Display

These are user interface display settings which include:

Guide shows: Select whether you want the ﬁrst press of the GUIDE

button to take you directly to the program guide or to go to the category ﬁlter ﬁrst. No matter which one you choose, pressing GUIDE a second time shows you the other option.

Language: Select your preferred onscreen text language.

Scrolling Effects: Turn scrolling effects on or off. This affects the

appearance of large text areas when they scroll.

Preferences

Dolby® Digital: Select whether you want Dolby Digital audio output

on or off, i.e. for a surround sound system.

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System Setup

Access Card

Do not select Access Card unless you have a new access card provided by DIRECTV. DIRECTV will provide new access cards and instructions when necessary. Follow the onscreen directions to replace your access card. You will need your old and new access cards to complete this process.

TV Ratio

Select the “TV Ratio” tab to set the “aspect ratio” of your TV. Most Standard-Deﬁnition TVs are 4:3. Most high-deﬁnition (HD) TVs are 16:9.

Banner Time: Set the channel banner time to determine how

quickly the banner disappears after moving to a new channel.

Recording Tips: Choose whether to display onscreen tips when

you press the RECORD button during live TV.

Select “Time Zone” to set your time zone and whether you want the receiver to show Daylight Savings time or not.

Time Zone

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System Setup

Reset

The Reset screen lets you restart the receiver, reset to factory defaults, or reset everything.

“Restart Receiver” is the same function as pressing the red reset button

behind the access card door on the front of the receiver. This option does not affect your settings and scheduled recordings.

“Reset Defaults” erases all of your personal preference items, such as

parental controls, favorites, language and scheduled recordings, and restores the receiver conﬁguration to how it was set at the factory.

“Reset Everything”: Completely erases everything from system memory

and starts over like a new receiver. WARNING: All your recordings will be

erased from the hard drive!

Note: If Parental Controls are locked, you must enter your password to reset the receiver.

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HELP ��78

TROUBLESHOOTING TIPS ��79

FREQUENTLY ASKED QUESTIONS ��82

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Help

For helpful information about your receiver as well as, frequently asked questions (FAQs), press MENU, select “Customer Care & Help” and then select “Help Topics”.

You can also tune to Channel 1 to access the interactive DIRECTV Customer Information Channel. Watch videos on a variety of topics, such as your remote control, receiver features, and troubleshooting. To exit the Customer Information channel, press CHAN UP/DOWN, press GUIDE, or enter a channel number to tune to.

You can also ﬁnd answers to all your questions on DIRECTV’s Answer Center at support.directv.com.

Help

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Troubleshooting Tips

Many problems can be corrected by performing a simple reset of the DIRECTV® Plus DVR. If you experience frozen audio or video, blank screen, or the system won’t respond to front panel button or remote control, try one of these:

- Press the red RESET button behind the access card panel door on the front of the

- DIRECTV® Receiver, then wait for program guide information to be acquired.

- If the problems persist, try unplugging the power cord of the DIRECTV DVR for 15

seconds, then plug it in again.

- If the above two items don’t work, try reauthorizing your receiver. On a computer,

go to directv.com/reauthorize and follow the onscreen instructions. You will need to be logged into your account on directv.com to complete this process.

- Running the System Test (at the end of this section) can also help you diagnose and

solve many common problems. Note that resetting your receiver twice in a row will clear all your program guide data. It could take as much as 48 hours to reacquire all of it.

Reset / Reauthorize Your Receiver

Reset Button

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There may be times when you see an onscreen message similar to the one on the right. The top line of the message gives a brief description of what causes the onscreen message to display, while the second line displays instructions to follow. Most onscreen messages supply an error code in parentheses. Go to directv.com/troubleshooting and select the onscreen error message for solutions.

The message at right shows an example of trying to view a channel that you have not purchased or that is not in your programming package. To resolve this error, call Customer Service at 1-800-531-5000 and mention the error code number when prompted.

Troubleshooting Tips

Onscreen Error Messages

DIRECTV periodically sends system software updates to your receiver to improve performance and upgrade features and functions. These updates will occur automatically, usually at times when the receiver would likely be turned off. If your receiver is on when an update is sent, you will see an onscreen message and you may experience a disruption in reception for a few minutes. Your reception should return to normal after the update is complete. Your receiver must be plugged in to AC power to receive any updates.

System Software Updates

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Run the System Test

The System Test allows you to run a basic diagnostics check on your DVR. If you are experiencing any trouble with your receiver, run the system test. It will also allow you to get your access card and receiver ID numbers or to initiate diagnostic procedures on your digital satellite receiver.

First make sure that:

1� All connections -- jacks, cables, etc. -- are in place correctly. See Chapter 6, “Connections for Auxiliary Equipment” for more

information.

2� There are batteries in the remote control, and they are working correctly. 3� The access card is inserted in the DIRECTV Receiver.

Follow these steps to run the diagnostics system test on your DVR:

1� Turn on your TV and the DVR. 2� Slide the mode switch to the DIRECTV position to put the remote control in satellite receiver-controlling mode, then press MENU to

display the Quick Menu.

3� Select “Parental, Fav’s & Setup”. 4� Select “System Setup”, then “Info & Test”. 5� Press the GREEN button to access the System Test tab and then select “Run Test”. 6� If your system does not pass the System Test, check any of these potential trouble areas: cabling, pointing the satellite dish, phone

connection and access card.

7� If you continue to have problems, call DIRECTV Customer Service at 1-800-531-5000. 8� You should run a system test several times before concluding that there is a problem. Occasional ﬂuctuations in the phone line or

satellite signal can give temporary false readings.

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Frequently Asked Questions

Progress bar freezes while Acquiring Guide Data / Data From Satellite

Solution:

Possible Causes:

Solution:

Blue, black, gray or snowy screen

- This may be normal. After ﬁve minutes, the screen saver will display. Press any key on the remote to see the progress bar again.

- May happen if your satellite dish isn’t adjusted properly.

While the “Acquiring Guide Data” or “Acquiring Data From Satellite” message is on the screen, progress freezes during download.

- If satellite data acquisition still does not move forward, press the RESET button behind the access panel door on the front of the DIRECTV DVR and wait for program guide information to be acquired.

Your TV displays a blue, black, gray or snowy screen.

- Check that DIRECTV® Receiver and TV are both powered on.

- If snowy screen, make sure your TV is on channel 3 or 4.

- Press TV INPUT on your DIRECTV remote to cycle through the “sources” or pieces of equipment whose signal is displayed on your TV. TV INPUT must be programmed to work; see Chapter 6, “System Setup, Remote Control” for instructions.

- Your TV and/or your receiver are not powered on.

- The DIRECTV® Receiver and most T Vs and VCRs let you toggle between different video sources. Your TV may be on a different input source than what you are trying to view.

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Frequently Asked Questions

Possible Causes:

DIRECTV DVR will not turn on

Your receiver won’t turn on with either the remote or from the front panel.

- Remote batteries are dead.

- Receiver or power strip is not plugged in to a power source, or power cord is not plugged in to receiver.

- Wall outlet does not have power.

Solution:

- If remote is not turning on the receiver:

• Make sure mode switch is all the way to left, then press PWR button on remote.

• If still not responding, check batteries – green light should blink when any key is pressed.

• If steady blinking, replace batteries.

• If solid green light, make sure nothing is blocking the IR sensor.

- If receiver does not respond to pressing the buttons on the front panel of the receiver:

• Verify power cord is plugged in at both the wall outlet and rear panel of the receiver.

• If receiver is plugged into a wall outlet, make sure it is not controlled by a wall switch.

• If receiver is plugged into a power strip, make sure power strip is working. If the power strip is not working, press the reset

button on the power strip OR unplug and plug back in (not all power strips have a reset button).

- Press the INPUT button on the TV remote control to change the video source.

- Press the TV/VCR button on the VCR remote or on the VCR’s front panel.

- If problems persist, turn off all equipment connected to your TV, wait a few minutes, then turn the DIRECTV® Receiver back on.

- Check your connections and cables.

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Possible Causes:

Solution:

DIRECTV DVR turns off while playing

Your receiver turns off unexpectedly.

- Excessive heat may have caused the receiver to go into a standby state.

- Electronic protection circuit may have been activated due to a power surge.

- You may have blown a circuit breaker or be experiencing a power outage.

- Parental viewing limits may have been activated on your DIRECTV® Receiver.

- Ensure that your receiver has plenty of ventilation and that nothing is on top of the receiver.

- Wait 30 seconds for internal circuits to reset, then turn receiver back on.

- Check the circuit breakers in your home.

- Consider using a line conditioner or surge protector.

- Consult an electrician if the problem is frequent or severe, especially if other household appliances or electronics are affected.

- If parental limits are active, turn your DIRECTV® Receiver back on and enter your parental lock code at the prompt.

DIRECTV DVR turns on or changes channels unexpectedly

Your receiver changes to a different channel without a remote control command.

Frequently Asked Questions

Possible Causes:

- A scheduled recording may be about to begin, so the receiver is changing channels to record the show as requested.

- Your TV’s timer may have been activated.

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Solution:

- Check your To Do List to see if there are other scheduled recordings. Press MENU, select “Manage Recordings”, then “To Do list”.

- Check your TV owner’s manual to turn off the TV’s timer.

Solution:

Blank screen

There is nothing on your TV screen.

Possible Causes:

- Your TV and/or your receiver are not powered on.

- Your receiver may be hooked up to the TV incorrectly.

- You may be on the wrong video source for your DIRECTV® Receiver.

- You may be tuned to a channel that is not currently broadcasting, or that you don’t subscribe to.

- Check that DIRECTV DVR and TV are both powered on.

- Read Chapter 6, “Connections for Auxiliary Equipment” for instructions about connecting your receiver.

- Press the INPUT button on the TV remote control to change video source.

- Try another channel and see if you have live video.

- Press the POWER button on the front panel of the DIRECTV® Receiver.

- Press the red RESET button behind the door on the front panel of the receiver.

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Solution:

Temporary loss of the satellite signal, “frozen” picture, or picture breaks into blocks / pixels

The image on your screen is frozen, blocky, or you see a message that says, “Searching for Satellite Signal (x 771).

Possible Causes:

- Weather issues are usually temporary. Wait for the weather to clear and your signal should return to normal.

- If there are no weather problems in your area, reset your DIRECTV DVR using the red RESET button behind the door on the front of the receiver or by unplugging the receiver for 15 seconds and then plugging it back in.

- You can also check all the cable connections between your DIRECTV DVR and the satellite dish for loose or broken connections.

- If the problem is coming from the program source (for example, you see the problem on one channel, but not on any others), wait for the broadcasting channel to resolve the issue.

- If there are obstructions blocking the dish’s clear view of the satellite, you should contact a professional to remove them or a DIRECTV installer at 1-800-531-5000 to relocate your dish.

- If your signal strength is lower than 70 (60 or lower on HD receivers) on most transponders in good weather, contact a professional installer to realign your dish or call us at 1-800-531-5000.

- Severe weather (rain, snow, hail etc.) may cause this issue.

- There may be an obstruction to your dish (debris, snow, ice, etc.) or a building or tree that blocks your line of sight to the satellite.

- There may be a problem with the cables running from your satellite dish to your DIRECTV® Receiver.

- If the picture is frozen, blocky, or pixels, there may be a problem with the transmission from the source.

Frequently Asked Questions

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Solution:

Partial programming loss; Channels missing from the Guide; Channel is in the Guide but I can’t tune to it

Your Program Guide is missing channels, or you are unable to use the guide to tune to a channel.

Possible Causes:

- The channels might be excluded from the Favorites list currently in use.

- Your satellite dish may be incorrectly conﬁgured.

- Your receiver information may need to be refreshed.

- To change your Favorites List, press GUIDE on the remote, then press the YELLOW button and select “Change Favorites List”, then “All Channels”.

- Enter the channel number using the number pad on the remote control.

- Check the dish type set in your receiver’s preferences: Press MENU, then select “Parental, Fav’s & Setup” and then “System Setup”.) Check the Satellite Dish Type shown on the System Setup screen to see if it is correct. If not, select “Satellite” from the left menu, then select “Repeat Satellite Setup”. Follow the steps. From the Satellite Dish Type screen, make sure the proper dish type is selected.

- To refresh your receiver information, go to directv.com/reauthorize. You will need to be logged into your account on directv.com to complete this process.

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No Audio with Picture

You can see a picture from your DIRECTV® Receiver, but there is no sound.

Possible Causes:

Solution:

- Change the channel on your DIRECTV® Receiver. This may re-sync the audio.

- Rewind the program for about 5 seconds, then fast forward to live programming.

- Try replacing the cables between your surround sound system and your DIRECTV Receiver. Refer to your surround sound system’s manual for assistance.

- If the issue continues, reset your DIRECTV Receiver. Press the RESET button behind the access panel door on the front of the DIRECTV Receiver. You can also press MENU, press SELECT “Parental, Fav’s & Setup”, then select “System Setup”. Select the “Reset” item from the left menu and follow the onscreen instructions.

- A setting (such as mute or volume) may have changed on the receiver or your TV.

- The cables between your TV and the receiver may not be connected properly, or there may be a problem with an external stereo or surround sound system.

- Verify that your surround sound system is working, if applicable.

My video and audio are out of sync

The audio track does not match the lip movements on the screen.

Possible Causes:

- Problem with how the program was produced or how it was sent to DIRECTV for broadcast.

- Your surround sound system may be out of sync, or may be set up incorrectly.

Frequently Asked Questions

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Solution:

- Verify “MUTE” button not activated.

- Raise or lower the volume. Did volume meter display on TV?

- Test sound on TV by changing the input to another source, such as a DVD player, game box, or antenna.

- If connected to stereo or surround sound system, verify components are on and set to the correct mode, and that audio cables are secure and connected correctly.

- If the issue continues, reset your DIRECTV® Receiver. Press the RESET button behind the access panel door on the front of the DIRECTV® Receiver. You can also press MENU, select “Parental, Fav’s & Setup”, then select “System Setup”. Select the “Reset” item from the left menu and follow the onscreen instructions.

Possible Causes:

Solution:

Caller ID not working

Caller ID information isn’t showing on your TV screen when phone calls come in.

- You don’t subscribe to Caller ID service through your local phone company.

- The Caller ID feature in your DIRECTV® Receiver is turned off. See “Caller ID” in Chapter 5.

- You are using a wireless phone jack, which usually will not transmit Caller ID information.

- Contact your local phone company to subscribe to Caller ID service.

- Turn on Caller ID notiﬁcation. Press MENU select “Caller ID” and then select “Turn On Notices”.

- Verify that your wireless phone jack transmits Caller ID information. If not, connect a standard phone cable to your receiver or replace your wireless phone jack.

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A program I tried to record does not show up in the My Playlist screen

I wanted to record a program, but I got an error message saying it conﬂicted with another scheduled record� What do I do?

You wanted to record a program to watch later, but it is not listed in your Playlist.

Your DIRECTV DVR can record up to two programs at once, or it can record one program while you watch another live program.

Solution:

- Someone else may have prevented the recording or erased the program after it recorded.

- The recording may have been cancelled due to a conﬂict with another program with higher priority in the Prioritizer.

- The program may have been blocked by Parental Locks.

- You may have deleted a Series recording. If you delete a Series by pressing RECORD on an episode in the Guide, you cancel the entire series, not just the highlighted episode.

- You tried to record three programs at the same time or tried to watch a live program while recording two others at the same time.

- There was an overlap in the programs you tried to record.

- To see if the program was recorded then deleted, press MENU, select “Manage Recordings”, then in the left menu, select “History”.

- If the recording was cancelled due to a Prioritizer conﬂict, you will need to record the program again and if necessary you will need to adjust the programming priority. See “Manage Recordings, Prioritizer” section in chapter 4 for details.

- Check the Parental Locks on your receiver and TV. Adjust the content ratings, if necessary.

Possible Causes:

Frequently Asked Questions

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Solution:

- If you tried to record three programs at once, or watch a live TV program with two others recording, you will need to decide which recording to cancel.

- If the overlap is a couple of minutes (for example, some networks occasionally start programs at 8:59 instead of 9:00 p.m.), adjust your recording start and end times in the Recording Options. See Chapter 4, “Changing a Record Option”.

I recorded a program, and the recording got cut off just before the end so I missed the last bit of the program

Your recording stopped before the program or event ended.

Solution:

- The program you were trying to record may have started or ended early.

- If you were trying to record a sporting event, the event may have run over its allotted time.

- You may have had a recording conﬂict with a higher priority program.

- Someone may have manually ended the recording.

- Try setting the end time of the recording in the Record Options so the recording ends one or two minutes later (or more, if necessary). You may be able to record the same program again later in the week. Check the Program Guide for additional showings.

- For sporting events, you may want to extend the recording stop time 15 minutes or more to protect against overtime games.

- If you had a priority conﬂict, try adjusting your start and end times. You may need to choose a different time slot to record a program if the conﬂict continues.

Possible Causes:

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A program I recorded was displayed in the My Playlist screen, but got deleted before I could watch it

Your recording(s) were deleted before you had a chance to view them.

Solution:

- Someone else manually deleted the program.

- The hard drive on your DVR is full. The program may not have recorded.

- The receiver may have deleted older recordings to make room for newer ones.

- You exceeded the allotted purchase or viewing time on a Pay Per View movie or event.

- Bad weather may have caused a loss in signal. Your receiver will automatically delete these incomplete programs.

- Delete some of the content on your DVR to make room for new recordings.

- Change your recording options to keep programs until you delete them manually. See “Recording a Single Show” or “Recording a Series” in Chapter 4 for details.

- You can also change a recording you’ve already made to “Keep Until I Delete”. See “Managing My Playlist” in Chapter 4.

- To avoid this in the future, you can change settings for recordings that you’ve set to occur in the future, but haven’t recorded yet. Press MENU, select “Manage Recordings”, then “To Do List”, choose the show you want to change and select it, select RECORD, press SELECT on “Keep…”, press SELECT on the “Keep Until” box to change it to “I Delete”, use the ARROW button to move over to Update and press SELECT.

- If you recorded a DIRECTV CINEMA movie or Pay Per View event, but did not watch it, the time which you are allowed to purchase or watch it may have expired. To avoid this in the future, check your Pay Per View recordings in the My Playlist screen for expiration dates.

Possible Causes:

Frequently Asked Questions

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I’ve set up a series recording, but now I get a bunch of reruns and multiple copies of the same program

Your DVR is getting full of duplicate recordings of the same program, or old episodes of the chosen show.

Solution:

- When you set up a series, make sure you select only the First Run option. This is the default for one-touch recording unless you have changed your default recording settings.

- Your series is set to record both First Run and Repeat episodes.

- The programmer may not provide enough details in the program description for your receiver to determine whether the program is a repeat.

Possible Causes:

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- Check that nothing is between the remote control and the remote sensor.

- Make sure the remote control is in DIRECTV mode. Slide the MODE switch on the remote to the DIRECTV position so the remote will control the DIRECTV® Receiver.

- Check the batteries in the remote control. They may be weak, dead or installed incorrectly. Try replacing batteries.

- If you’re entering a channel number that is less than four digits long, the receiver might wait two seconds before tuning to the channel. Press ENTER after entering a channel number to tune immediately.

- If you are trying to operate a device other than the DIRECTV DVR that you have programmed the remote to control, make sure you ﬁrst slide the MODE switch to the mode that is programmed for that device (AV1 or AV2). The indicator light for the component you’re trying to control should light up when you press a valid key for that component. If it doesn’t, make sure the MODE switch is in the correct position.

- Make sure the device you are trying to control has been programmed to your DIRECTV Remote Control. See Chapter 6, “System Setup, Remote Control” for instructions on how to program your remote to control other devices.

- If the indicator lights on the remote control start ﬂashing, the batteries in the remote control are running low and should be replaced soon. You may also see an onscreen message that the batteries are low. Note that when you replace the batteries, you should not have to reprogram your remote to control other devices unless the batteries have been completely dead for a month or more.

My remote control doesn’t work

Solution:

Possible Causes:

- Weak batteries are almost always the problem.

- Trying to operate equipment other than your DIRECTV Receiver?

- Remote sensor on the receiver could be blocked.

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LIMITED 90-DAY WARRANTY ��96

DIRECTV PROTECTION PLAN ��99

FCC CUSTOMER INFORMATION ��101

TERMS AND CONDITIONS FOR USE OF SOFTWARE

(“TERMS”) ��105

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DIRECTV warrants your DIRECTV Plus® DVR (Model Number: R16, R22) and any included accessories against defects in material or workmanship for a period of ninety (90) days after the date of acquisition.

Who is Covered?

What is Covered?

You must have proof of acquisition to receive warranty service. A receipt or other document showing that you acquired the product is considered proof of acquisition. THIS LIMITED WARRANTY EXTENDS ONLY TO THE ORIGINAL CONSUMER ACQUIRER OR ANY PERSON RECEIVING THE DIRECTV PLUS® DVR AS A GIFT FROM THE ORIGINAL CONSUMER ACQUIRER AND TO NO OTHER ACQUIRER OR TRANSFEREE. THIS WARRANTY DOES NOT EXTEND TO COMMERCIAL USERS. THIS PRODUCT IS NOT AUTHORIZED FOR USE OUTSIDE THE UNITED STATES AND ANY SUCH USE VOIDS THIS WARRANTY.

Warranty coverage begins the day you acquire the product. For ninety (90) days from the acquisition date, at the option of DIRECTV, the DIRECTV Plus® DVR will be repaired or replaced with a new, repaired, refurbished or comparable product (whichever is deemed necessary) if it becomes defective or inoperative. This exchange is done without charge to you for parts and labor. You will be responsible for the cost of shipping to and from the location designated by DIRECTV. If DIRECTV cannot reasonably repair or replace the Receiver then DIRECTV may, at its sole discretion, refund the price you paid for the product or the current retail price of the product.

All products, including replacement products, are covered only for the original warranty period. When the warranty on the original product expires, the warranty on the replacement product also expires. After ninety (90) days from the date of acquisition, you pay for the replacement of all parts, and for all labor charges.

SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

Limited 90-Day Warranty

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What is Excluded?

Your warranty does NOT cover:

Labor charges for installation or setup of the product. Installation, performance of, or repair of: audio/video cabling, telephone line, or accessory attachments used with the product. Product replacement because of misuse, accident, lightning damage, unauthorized repair, or other cause not within the control of DIRECTV. Incidental or consequential damages resulting from the product. SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. Any modiﬁcations or other changes to the product, including but not limited to software or hardware modiﬁcation in any way other than as expressly authorized by DIRECTV will void this limited warranty. Except in the case of hardware or software provided by DIRECTV, installing software modiﬁcations, “hacks” or utilizing service access or “back doors” will void this limited warranty. Reception transmission problems caused by signal conditions, telephone line, or cable or antenna systems outside the unit. A product that has been modiﬁed or adapted to enable it to operate in any country other than the country for which it was designed, manufactured, approved and/or authorized, or repair of products damaged by these modiﬁcations. A product used for commercial or institutional purposes. DIRECTV makes no warranty that the access connection will be a local (not long distance) phone call. The continued provisioning of any of the programming and other services delivered through the Receiver including but not limited to television programming, show information, program guide data, and scheduling information.

Make Sure You Keep��

Before Requesting Repair Service��

Please keep your receipt or other document showing proof of acquisition. Attach it to this User Guide (see page 12) and keep both nearby. Also keep the original box and packing material in case you need to return your product.

Please check the troubleshooting section of this guide. This may save you a call to DIRECTV Customer Care.

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Limited 90-Day Warranty

To Get Out-of-Warranty Service��

To obtain out-of-warranty service contact DIRECTV at 1-800-531-5000 for information on the possibility of and any costs for repair or replacement of out-of-warranty products.

ALL WARRANTIES IMPLIED BY LAW, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY LIMITED TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY. WITH THE EXCEPTION OF ANY WARRANTIES IMPLIED BY THE LAW OF ANY STATE OF THE U.S.A., THIS EXPRESS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, GUARANTEES, AGREEMENTS AND SIMILAR OBLIGATIONS OF DIRECTV. REPAIR OR REPLACEMENT AS PROVIDED IN THIS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY. IN NO EVENT WILL DIRECTV BE LIABLE FOR ANY AMOUNT GREATER THAN THE RETAIL PRICE OF THE DIRECTV® Receiver. DIRECTV SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THE DIRECTV

®

Receiver. SOME STATES DO NOT ALLOW LIMITATIONS ON WARRANTIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

DIRECTV 2230 E� Imperial Hwy El Segundo, CA 90245 1-800-531-5000

To Get Warranty Service��

Warranty service will be provided by DIRECTV. If you believe you need service for your Receiver, contact DIRECTV at 1-800-531-5000. A representative will go through a diagnostic checklist with you. If it is determined that the product needs to be returned for service or exchanged, you will receive a return authorization number. The representative will give you complete shipping details.

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Professional In-home service calls when needed Dedicated Technical Support 24-hour a day

Power surge related repairs including those caused by lightning

Unlimited dish antenna alignments

Cables, switches, and associated wiring throughout your home

Replacement of defective receiver equipment (if problem can not be resolved over the phone)*

Defective remote control replacements All parts and labor for repair

DIRECTV PROTECTION PLAN

Safeguard your DIRECTV® System with the ultimate in professional technical service. For a low monthly fee, the DIRECTV PROTECTION PLAN covers the components of your entire DIRECTV® System, giving you affordable peace of mind and comprehensive support to ensure that you and your family enjoy nonstop DIRECTV® entertainment.

Your DIRECTV Limited Warranty provides certain remedies for this receiver during the stated coverage term. The DIRECTV PROTECTION PLAN provides comprehensive coverage for your DIRECTV® System, including:

DIRECTV PROTECTION PLAN Beneﬁts

All this — for one low monthly fee — covers every DIRECTV component and receiver on your account�

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DIRECTV PROTECTION PLAN

Call 1-800-531-5000, or log in at directv.com/protection to sign up for the DIRECTV PROTECTION PLAN.

The DIRECTV PROTECTION PLAN is offered by AIG Warranty Guard and underwritten by New Hampshire Insurance Company on behalf of DIRECTV where authorized by law. Certain limitations may apply. Pricing, terms and conditions of the DIRECTV PROTECTION PLAN are subject to change. Full terms and conditions will be mailed to you prior to service billing and are available at directv.com/protection.

Sign up today for the DIRECTV PROTECTION PLAN

DirecTV R16NC-500, R, HR User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual