DirecTV Plus DVR Recivers User Manual

DVR RECEIVERS

USER GUIDE

DIRECTV® PLUS DVR

When you see the ENERGY STAR label on your set-top box, it means that your set-top box is ENERGY STAR qualiﬁed, giving you the beneﬁt of saving energy and helping our environment.

However, ENERGY STAR labeled HD DVR set-top boxes qualify for ENERGY STAR only when conﬁgured with the DIRECTV Whole-Home DVR service. All other ENERGY STAR labeled set-top boxes, when used in conjunction with a DIRECTV subscription, meet ENERGY STAR criteria without requiring the consumer to take any additional steps.

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DIRECTV® PLUS DVR USER GUIDE

Welcome to the DIRECTV Family!

Welcome! Now that you’re plugged in, enjoy over 285 channels of programming inclusive of satellite music plus an extensive selection of the biggest box ofﬁce movies from DIRECTV CINEMA™. We’ll take you step by step through everything from pushing the POWER button to recording your favorite programs. This user guide applies to the DIRECTV Plus® DVR (Digital Video Recorder). Because this user guide was

designed to accommodate several models of DIRECTV® Receivers, your receiver and its user interface may vary slightly from what is shown here.

Getting Connected

If a professional installed your DIRECTV® Receiver, you’re ready to start watching TV. If your receiver was not professionally installed or you just added a surround sound system or other equipment, please see Chapter 6: Settings.

IMPO RT ANT:

You must subscribe to DIRECTV DVR service in order to use the recording features.

For information and pricing please visit directv.com.

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TABLE OF CONTENTS

Welcome to the DIRECTV Family! ��5

Safety & Care ��10

Product Information ��12

CHAPTER 1 - YOUR REMOTE CONTROL

Your Remote Control ��14

Turning Your Equipment On and Off �� 14 Navigation and Destination Buttons �� 15 Shortcut Buttons �� 15 DVR Control Buttons �� 16

The Progress Bar ��17

Live Buffer ��18

CHAPTER 2 - CHANNELS & PROGRAM INFO

Program Guide �� 20

Local Channels �� 20 Unsubscribed Channels �� 20 Interactive Channels �� 21

Mini-guide �� 22 Filtering the Guide �� 22 Guide Options ��23

Channel Banner �� 24

TV Options �� 25

View Previous Channels �� 25 Change Favorites List ��25 Audio Options �� 25

Menu �� 26

Search for Shows �� 28

Search by “Title” �� 28 Search by “Person” ��29

Search by “Channel” �� 29

Search by “Keyword” �� 30 “Recent Searches” �� 30

Parental Controls �� 31

Lock Now �� 32 Unlock Now �� 33 Adult Channels �� 33

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Ratings �� 34 Channel Blocks �� 35 Spending Limits �� 36 Viewing Hours �� 36

Favorite Channels �� 37

CHAPTER 3 - DIRECTV CINEMA™ & PAY PER VIEW

DIRECTV CINEMA ™ �� 40

Showroom �� 40

Pay Per View Events �� 41

CHAPTER 4 - RECORDINGS

Recording a Single Show �� 44

Recording a Series �� 46

Watching and Deleting Your Recorded Shows �� 47

My Playlist �� 48

Playlist Options �� 49

Managing My Playlist �� 50

Manage Recordings �� 52

To Do List �� 52

Prioritizer �� 53 History �� 54 Purchases �� 54 Manual Recordings �� 54 Recording Defaults �� 55

Recording from Your Computer or Phone �� 56

CHAPTER 5 - EXTRAS

Messages & Caller ID �� 60

DIRECTV™ iPad® App �� 61

GameSearch™ �� 62

GSN Game Lounge �� 62

ScoreGuide™ �� 63

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CHAPTER 6 - SETTINGS

Setup and Activation �� 66

Guided Setup �� 66

Activate Your DIRECTV® Service ��66

Connections �� 67

Your Phone Connection �� 67

Connections for Auxiliary Equipment �� 67

System Setup �� 70

Info & Test �� 70 Satellite �� 71 Remote Control �� 71 Audio �� 72 Display �� 73 Access Card �� 74 Reset �� 75

CHAPTER 7 - HELP & TROUBLESHOOTING

Help �� 78

Troubleshooting Tips �� 79

Reset / Reauthorize Your Receiver �� 79 System Software Updates �� 80 Onscreen Error Messages �� 80 Run the System Test �� 81

Frequently Asked Questions �� 82

CHAPTER 8 - WARRANTY AND OTHER INFORMATION

Limited 90-Day Warranty �� 96

DIRECTV PROTECTION PLAN �� 99

FCC Customer Information �� 101

TERMS AND CONDITIONS FOR USE OF SOFTWARE

(“TERMS”) �� 105

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APPENDICES

Appendix 1: Receivers Front and Back Panels ��118

Index �� 122

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Safety & Care

Your DIRECTV® Receiver has been designed and manufactured to stringent quality and safety standards. You should, however, be aware of the following important precautions for safe and optimal use of the equipment. Meaning of symbols printed on the rear panel of the product:

This symbol indicates that dangerous voltage consisting a risk of electric shock is present within this unit.

This symbol indicates that there are important operating and maintenance instructions in the literature accompanying this unit.

Important Safety Instructions

1) Read these instructions.

2) Keep these instructions.

3) Heed all warnings.

4) Follow all instructions.

5) Do not use this apparatus near water.

6) Clean only with dry cloth.

7) Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.

8) Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including ampliﬁers) that produce heat.

9) Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not ﬁt into your outlet, consult an electrician for replacement of the obsolete outlet.

10) Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.

11) Only use attachments/accessories speciﬁed by the manufacturer.

12) Use only with the cart, stand, tripod, bracket, or table speciﬁed by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.

13) Unplug this apparatus during lightning storms or when unused for long periods of time.

14) Refer all servicing to qualiﬁed service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

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WARNING: To reduce the risk of ﬁre or

electric shock, do not expose this product to rain or moisture. The apparatus shall not be exposed to dripping or splashing and no objects ﬁlled with liquids, such as vases, shall be placed on the apparatus.

CAUTION

RISK OF ELECTRIC

SHOCK DO NOT OPEN!

CAUTION: To reduce the risk of electric

shock, do not remove cover (or back). No user-serviceable parts inside. Refer servicing to qualiﬁed service personnel.

IMPORTANT: Be sure not to place your

DIRECTV® Receiver near anything WET or HOT! If this product is rated at 240VAC, a suitable attachment plug should be used.

CAUTION: Avoid moisture to reduce the

risk of ﬁre or electric shock. The DIRECTV® Receiver should not be used near water (for example, kitchen sink, bathtub, pool, damp basement). Also, never spill liquid on the receiver, and do not place vases or other vessels containing liquid on top of it.

TIP: We highly recommend plugging the

DIRECTV® Receiver into a surge protector to prevent damage from ﬂuctuations in your power supply.

Safety & Care

• Ensure proper ventilation — the vent slots on the DIRECTV® Receiver must be left uncovered to allow proper airﬂow to the unit.

Blocking the airﬂow to the unit could impair performance or damage your receiver and other components.

• Do not stack electronic components or other objects on top of the DIRECTV® Receiver. Also, do not stack the receiver on top of a

“hot component” such as an audio power ampliﬁer.

• Protect your components from power surges by connecting all the components before plugging any power cords into the wall

outlet. Use of a surge protector is also recommended.

• Don’t overload power outlets or extension cords, which can result in the risk of re or shock. It’s also important to use only the type

of power source indicated on the marking label or in this manual.

• Avoid audio hum or interference by inserting all cable plugs rmly into their jacks. Also, place Audio/Video (A/V) cables to the sides

of the TV back panel rather than down the middle once connected. Try not to coil any twin-lead cables and keep them away from A/V cables as much as possible.

• Never insert objects of any kind into any openings in the DIRECTV® Receiver (other than the DIRECTV® Access Card as detailed in

this manual).

• Place it on a at, hard surface — do not operate the DIRECTV® Receiver on a carpet or other padded surface.

• Always unplug your DIRECTV® Receiver before moving it.

• Always unplug the DIRECTV® Receiver, TV and other equipment before you connect or disconnect any cables.

• The only way to disconnect the DIRECTV® Receiver from the power supply is to remove the power cord. The DIRECTV® Receiver unit

must therefore be installed next to the power point which must be easily accessible.

• CAUTION: Electric Shock — never attempt to disassemble the DIRECTV® Receiver yourself; always take it to a qualiﬁed service

person when repair is required. Opening or removing covers may expose dangerous voltage or other risks, and incorrect reassembly can cause shock when receiver is subsequently used. Attempted self-repair may also void your warranty. Changes or modiﬁcations not expressly approved by the party responsible for compliance (by the warranty or by the manufacturer) could void the user’s authority to operate the equipment.

• Do not drop your DIRECTV® Receiver and always move it with care.

• Have your DIRECTV® Receiver professionally serviced (do not attempt to service it yourself).

• Any changes or modications in construction of this device which are not expressly approved by the party responsible for

compliance could void the user’s authority to operate the equipment.

• If you move your DIRECTV® Receiver between locations at different temperatures, allow it to reach room temperature before you

apply power to it.

• Do not pick up or otherwise move your DIRECTV® Receiver while it is connected to the AC power supply. If you want to move your

set-top box, ﬁrst disconnect it, then wait at least 30 seconds before continuing

• CAUTION: To reduce the risk of ﬁre, use only No. 26 AWG or better telecommunications line cord.

• CAUTION: Replace remote control batteries with same or equivalent type. There is danger of explosion if batteries are incorrectly

replaced.

•For your information: The identication sticker can be located behind the small door on the front panel of your receiver.

The telecommunication network voltage used is the category number 3.

Note to Satellite Dish Installer: This reminder is provided to call your attention to articles 810 and 820 of the 2005 National

Electrical Code. Refer to article 810, in particular 810-1 and 810-15, for required grounding of the metal structure of the dish antenna. Refer also to the 810-2 which, by reference to article 820, requires that the satellite dish coaxial cable shield be connected to the grounding system of the building as close to the point of cable entry as practical.

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Product Information

Keep your receipt to obtain warranty parts and service and for proof of acquisition. Attach it here and record the serial and model numbers in case you need them. *These numbers are typically behind the card door on the front panel of your receiver.

Model No. *

Serial No.

Acquisition Date

Dealer/Address/Phone

Access Card *

Receiver ID *

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CHAPTER 1 - YOUR REMOTE CONTROL

YOUR REMOTE CONTROL �� 14

Turning Your Equipment On and Off ..................... 14

Navigation and Destination Buttons ..................... 15

Shortcut Buttons ................................................... 15

DVR Control Buttons ............................................. 16

THE PROGRESS BAR �� 17 LIVE BUFFER �� 18

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Your Remote Control

Turning Your Equipment On and Off

Mode Switch

Note: Each time you press a button, a green light at the top of the remote ﬂashes. If the light ﬂashes several times for just one press, it means the batteries (size AA) are getting low and need to be replaced.

These two buttons turn your T V and DIRECTV® Receiver on or off together. If your DIRECTV® System was installed professionally, your remote has already been programmed to operate your T V. If you need to reprogram the remote for a new TV or other audio-visual equipment, press MENU, select Parental, Fav’s & Setup, then System Setup, then Remote, and follow the step by step instructions.

Use the POWER (PWR) button and Mode Switch to turn a single component on or off (for example a DVD player or surround sound system). Simply slide the mode switch to the position that matches the component you want to control and then use the POWER button to turn it off or on. The mode switch must always be in the left-most position to control your DIRECTV® Re c e i ver. If the mode switch is in a position that has not been programmed, or if you press a button that is not supported by that particular piece of equipment, an onscreen message will pop up to alert you.

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Navigation and Destination Buttons

Your Remote Control

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Shortcut Buttons

The buttons in the middle of the remote are navigation and destination keys. Press the GUIDE button to go to the program guide screen. Press the ACTIVE button to go to the DIRECTV Interactive services home page. The LIST button takes you to the Playlist. Press EXIT to get out of any menu screen and return to live T V. Use the ARROW buttons and SELECT button to navigate though the guide or any menu screen. Press BACK to move back to the previous screen. The MENU button takes you to the main menu where you go to access all of the features available in your system. Press INFO on any show to see information about that show.

You can move through all of the DIRECTV user screens using only the direction ARROW buttons and the SELECT button as appropriate. However, the RED, GREEN, YELLOW, and BLUE buttons on the remote are special shortcuts that change function depending on which menu screen you are looking at. As you use the system look in the bottom right of particular screens for hints that tell you which color button to use for a particular shortcut. You’ll see several examples in this chapter.

Shortcut hints

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CHAPTER 1 - Using Your Remote Control

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Your Remote Control

DVR Control Buttons

These are the DVR control buttons (Rewind, Fast Forward, etc.). They can also be used along with the mode switch to control a DVD player or other auxiliary equipment.

PLAY / SLOW MOTION

Starts the recorded video or paused live TV currently on screen. Hold this button down for slow motion.

PAUSE / FRAME BY FRAME

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Freezes the action of any live or prerecorded television program. While paused, press FFWD or REW to move forward or backward frame by frame.

FFWD / JUMP TO TICKMARK

Fast-forwards recorded or live-stored video. Press up to four times to fast-forward at increasing speeds. Press and hold FF to jump to the next tickmark. Pressing PLAY returns to normal play.

REW / JUMP TO TICKMARK

Rewinds recorded or live-stored video. Press up to four times to rewind at increasing speeds. Press and hold REW to jump to the previous tickmark. Pressing PLAY returns to normal play.

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RECORD

R

One press allows you to record programs in the Guide and live TV. Press twice to record a series.

STOP

While watching recorded TV, pressing this stops playback, displays the recorded program info screen and inserts live TV in the top right.

REPLAY / JUMP TO BEGINNING OF PROGRAM

Jumps the program you’re watching backwards 6 seconds and starts playing from that point. Holding down REPLAY jumps to the beginning of the program.

ADVANCE / JUMP TO END OF PROGRAM

Jumps ahead in recorded or live-stored video by 30 seconds. Press multiple times to skip multiples of 30 seconds. Hold down to continue to the end of the program.

R

Football

12:30p

12:00p

12:09p

The Progress Bar

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When you use the DVR control buttons, this indicator bar appears at the bottom of the screen to show where you are in the program and how far you can go for ward or back. For live programs, the progress bar is green and the time shown is the time of day.

The white line

The left end of the green bar shows how far back in time you can go.

shows where you are in the program you are viewing.

12:00p

12:09p

The right end of the green bar shows how far ahead you can go.

Football

12:30p

If you press the RECORD button during a live show, the progress bar turns orange and the orange record icon appears next to the title of the show.

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Live Buffer

Your DVR saves programs to the hard drive instantly and continuously, while you watch. This “live buffer” lets you pause, rewind, fast forward or instant replay (jump back 6 seconds). If you start watching a program late, even if it is not set to record, you can back up to the beginning (up to 90 minutes) using REWIND, as long as you haven’t changed channels since the program started. Simply press PLAY during a show to display the progress bar and see how far back in time you can go.

Note: You cannot fast forward during live TV until you pause or rewind a program.

If you change channels, you lose what is in the live buffer. If you want to ﬂip between two shows at the same time and not lose the ability to go back in time on either channel you can record them both and then use the PREV(ious) button on the remote to toggle between them.

Progress Bar

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CHAPTER 2 - CHANNELS & PROGRAM INFO

PROGRAM GUIDE �� 20 CHANNEL BANNER �� 24 TV OPTIONS �� 25 MENU ��26 SEARCH FOR SHOWS ��28 PARENTAL CONTROLS ��31 FAVORITE CHANNELS ��37

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Program Guide

To see what’s showing, press the GUIDE button to display the onscreen program guide. The guide holds up to 14 days of programming information for you. You can navigate in the guide as follows: use the ARROW buttons to move one cell at a time up/down/left/right; use the CHAN/PAGE button to scroll a whole page up or down; type in the channel number to go directly there. Look for the color-button hints at the bottom of the screen for shortcuts (use the GREEN button to move ahead in time 12 hours, once there use the RED button to come back 12 hours). If you press GUIDE twice, you’ll see a screen that lets you ﬁlter the guide. See “Filtering the Guide” later in this chapter for details.

Local Channels

Your DIRECTV-provided local channels can be found in the guide from channel numbers 2 through 69.

Unsubscribed Channels

Channels in the guide that are not part of your subscription package are shown grayed out. You can customize your guide to hide these channels. See “Guide Options, Change Favorites List” later in this chapter for details.

Look for shortcut hints here.

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DIRECTV® PLUS DVR USER GUIDE

Unsubscribed Channels

Program Guide

Interactive Channels

Interactive channels are unique. In addition to video and audio, they also

contain a software application that lets you interact with what you see on screen. When accessing these channels you will have to wait a few seconds for the software to download.

Press the ACTIVE button on your remote to get the latest weather,

horoscopes, lottery results, games and more. The channel is ready to interact when the yellow highlight box appears.

To exit an interactive channel, press GUIDE and pick the channel you

want to move to or you can type in the new channel number while in the interactive channel.

Other interactive channels such as, News Mix and Sports Mix, let

customers with a qualifying programming package see up to eight of the hottest channels on one screen. Move the yellow highlight box around using the direction arrows on your remote to hear the audio associated with each channel. If you want to see one of the channels full-screen, move the yellow highlight box over it and press SELECT.

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Program Guide

Mini-guide

If you are watching a show and want a quick look at what’s on next, press the BLUE button to display a one-line mini program guide� You can use it

for the current channel or you can type in a new channel number to see what’s on there. Press SELECT on the new show if you want to go to that channel.

Filtering the Guide

There may be times when you want to temporarily trim down the channels that are shown in the guide, ﬁltering them according to the type of program you are looking for. For example, you may want to see just sports or movies or news. In that case, press GUIDE twice to display the guide ﬁlter.

Simply use the arrow keys to highlight the category you want and press SELECT. The guide will now show only the channels that match that categor y. Look for the label in the bottom left of the guide to see how it is being ﬁltered.

One-line mini-guide

Note: Since the ﬁltering is temporary, it only lasts as long as you keep the program guide up on the screen.

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Look here to see how the guide is being ﬁltered.

Guide Options

Program Guide

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From the program guide, press the YELLOW button to display “Guide Options”.

Sort Programs by Category

Select “Sort programs by category”, then select a category to see a list of shows in chronological order that match your sort criterion.

Jump to a Date & Time

Select “Jump to a date & time” to quickly go to a future date and time in the guide.

Pay Per View

Select “Pay Per View” and then the type of show you want, to see a complete listing of what is available in the guide in chronological order.

Change Favorites List

By default, your program guide displays all channels offered by DIRECTV, some of which may not be in your programming package. “Change favorites list” allows you to toggle the channels displayed in your guide between any of the following: “All Channels”, “Channels I Get” (channels you subscribe to) or a custom list of channels you have deﬁned. The “Edit Settings” option allows you to modify the channels in your custom list. See “Favorite Channels” section later in this chapter for details.

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Channel Banner

When you ﬁnd a current show in the guide you want to watch, press SELECT and the receiver changes to that channel. The channel banner brieﬂy displays at the top of the screen, with program title, channel number, date, time and other information. You can also press INFO to display the channel banner while watching a program� Select “More Info” for detailed program information and other options.

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DIRECTV® PLUS DVR USER GUIDE

TV Options

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While watching TV you can press theYELLOW button for quick access to options such the viewing previous channels channels you watched and Favorite Channels.

View Previous Channels

Select “View Previous Channels” to see a list of previous channels you’ve watched (up to 4). When you select a channel from this list, the receiver will tune to that channel. This is an easy way to toggle among the channels you watch most often. The list is reset if you turn off your DIRECT V Receiver.

Change Favorites List

Select “Change Favorites List” to update the program guide to show only the channels you want to see. You have 4 options to choose from: “All Channels”, “Channels I Get”, “Custom 1” and “Custom 2”. Channels I Get displays only the channels you subscribe to. Custom 1 and 2 are selfcreated lists of your favorite channels. If one of your self-created lists is active, select the “Add...” or “Remove...” option to add or remove the current channel from that list.

Audio Options

When Audio Options is displayed, you may select it to change the audio language of the program you are watching. If Audio Options is not displayed, the current channel does not have a second audio track.

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Menu

Use the main menu to access key system features. Press MENU on your remote to display the menu and press MENU again (or EXIT) to make it go away.

My Playlist

Displays the shows you’ve recorded that are ready for viewing.

DIRECTV Cinema

Displays the DIRECTV CINEMA home page.

Search for Shows

Use this feature to instantly ﬁnd movies, shows, people, sports, etc... for you to watch or record.

Manage Recordings

Prioritize upcoming recordings, view recording history and change recording defaults.

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DIRECTV® PLUS DVR USER GUIDE

Menu

Messages & Caller ID

Press MENU, select “Messages & Caller ID”, then “Edit Settings”, then “Messages” to see your messages. DIRECTV sends messages to you for important news items or special promotions. We also notify you of software changes and new features that we download to your receiver.

Caller ID diplays a log of the phone calls into your home (assuming you have a connected land line and subscribe to Caller ID service from your telephone provider).

Customer Care & Help

Access onscreen help for features, FAQs, and troubleshooting tips.

Parental, Fav’s & Setup

Set parental control limits, choose favorite channels for a customized program guide, and choose settings for your TV, remote, and DIRECTV® System.

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Search for Shows

Use the “Search for Shows” option to ﬁnd programs based on Title, Person, Channel or Keyword. This powerful tool ﬁnds all programs that match your criterion within the 14-day program guide as well as the DIRECTV CINEMA library.

To start your search, press MENU on your remote, select “Search for Shows”, and then select the search type: “Title”, “Person”,“Channel”, “Keyword” or “Recent Searches”.

Using the onscreen keypad, enter one letter at a time by highlighting the letter you want and pressing SELECT. Select DEL (Delete) to get rid of the last letter or CLR (Clear) to start over if you make a mistake. You do not have to enter the initial article like “The” or “An”. Each time you enter a letter, the search becomes more precise. You don’t always have to enter the complete word. Just the ﬁrst few letters will usually get you close enough.

Search by “Title”

Use the onscreen keypad to type in the ﬁrst 3-4 characters of your title. A list of all movie and show titles matching your search term will display. If a program is being broadcast on more than one channel, a folder icon will display next to the title. DIRECTV CINEMA titles have a VOD icon next to them. Highlight a title and press SELECT for program info and recording and other options.

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DIRECTV® PLUS DVR USER GUIDE

Search for Shows

Search by “Person”

Use the onscreen keypad to type in the ﬁrst 3-4 characters of person’s last name. You’ll see a list of names which include actors, actresses and directors. After you select a name, you’ll be given the option select a category to narrow your search results. If you don’t want to narrow, select “All”.

A list of program titles will display. Highlight and select an individual program to record or select “Autorecord” to record all programs for the person selected. Autorecords are persistent. Therefore, any time a program becomes available in the Guide that matches your Person, it will automatically be recorded.

Search by “Channel”

Use the onscreen keypad to enter the ﬁrst few letters of the channel name. For example, type in “BL” to ﬁnd Bloomberg. Highlight and select the desired channel from the list. A list of programs scheduled on that channel will display. Highlight a title and press SELECT for program info and recording and other options.

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Search for Shows

Search by “Keyword”

A keyword search is an in-depth search that looks for programs by matching a keyword (of your choice), to a program’s title or description. The more speciﬁc you can be with your keyword, the better your search results will be.

Press MENU on your remote and select “Search for Shows”, then select

“Keyword”.

Type in your keyword and select “Continue”.

Select a category to narrow your results or if you don’t want to narrow,

select “All”.

A list of programs matching your keyword displays.

“Recent Searches”

This handy feature displays a list of your 25 most recent searches in case you want to update or reuse a search you used previously.

Press MENU on your remote, select “Search for Shows” then select

“Recent Searches”.

Highlight a previous search from the list and press “SELECT”.

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DIRECTV® PLUS DVR USER GUIDE