DirecTV NON-DVR Recivers User Manual

NON-DVR RECEIVERS

USER GUIDE

DIRECTV® HD RECEIVER DIRECTV® STANDARD RECEIVER

When you see the ENERGY STAR label on your set-top box, it means that your set-top box is ENERGY STAR qualified, giving you the benefit of saving energy and helping our environment.

However, ENERGY STAR labeled HD DVR set-top boxes qualify for ENERGY STAR only when configured with the DIRECTV Whole-Home DVR service. All other ENERGY STAR labeled set-top boxes, when used in conjunction with a DIRECTV subscription, meet ENERGY STAR criteria without requiring the consumer to take any additional steps.

4 DIRECTV® NON-DVR USER GUIDE

Welcome to the DIRECTV Family!

Welcome! Now that you’re plugged in, it’s time to start enjoying access to over 285 channels of TV programming, satellite music and a great selection of the biggest box office movies from DIRECTV CINEMA. We’ll take you step by step through everything from pushing the POWER button to searching for and finding your favorite programs. This user guide applies to the DIRECTV® HD Receiver and the DIRECTV® Receiver. Because this user guide was designed to accommodate several models, your receiver and its user interface may vary slightly from what is shown here.

Getting Connected

If a professional installed your DIRECTV® Receiver, you are ready to start watching TV. If your receiver was not professionally installed or you just added a surround sound system or other equipment, please see Chapter 4: Settings.

IMPORTANT:

You must subscribe to HD Access in order to be able to view the HD channels included in your programming package.

DIRECTV hardware, programming, and HD Access fee available separately. For information and pricing regarding programming, and HD Access, please visit directv.com.

5

TABLE OF CONTENTS

Welcome to the DIRECTV Family .................................

5

Product Information ...................................................

9

Safety & Care .............................................................

10

CHAPTER 1: YOUR REMOTE CONTROL

 

Your Remote Control ................................................

14

Turning Your Equipment On and Off ........................................

14

Navigation and Destination Buttons .......................................

15

Shortcut Buttons ....................................................................

15

CHAPTER 2: CHANNELS & PROGRAM INFO

 

Program Guide ..........................................................

18

Local Channels .......................................................................

18

Unsubscribed Channels ........................................................

18

HD & SD Channels .................................................................

19

3D Channels ...........................................................................

19

DIRECTV CINEMA.................................................................

20

Pay Per View Events ...............................................................

20

Interactive Channels ..............................................................

21

6

 

Mini Guide ...............................................................................

22

Filtering the Guide ..................................................................

22

Guide Options ..........................................................................

23

Channel Banner .......................................................

24

TV Options ................................................................

24

TVmail .....................................................................................

24

Info ..........................................................................................

25

Last 5 ......................................................................................

25

Favorite Channels List ............................................................

26

Close Captioning ....................................................................

26

Audio/Video Options ................................................................

27

Parental Controls ..................................................................

27

Menu .........................................................................

28

Search for Shows ...................................................

30

Search by Title ........................................................................

30

Search by Person ...................................................................

31

Search by Channel .................................................................

31

Search by Keyword ................................................................

32

Recent Searches .................................................................

32

Parental Controls .....................................................

33

Favorite Channels ...................................................

38

Manage Autotunes ..................................................

39

To Do List ...............................................................................

39

History ....................................................................................

40

Purchases ...............................................................................

40

Manual Autotunes ..................................................................

40

CHAPTER 3: EXTRAS

 

Caller ID ....................................................................

42

DIRECTV® Whole-Home DVR Service ......................

43

GameSearch™ ..........................................................

48

GSN Game Lounge ....................................................

48

Quicktune ..................................................................

49

ScoreGuide™ .............................................................

49

TV Apps .....................................................................

50

CHAPTER 4: SETTINGS

 

Setup and Activation .................................................

52

Guided Setup ..........................................................................

52

Activate Your DIRECTV® Service .............................................

52

Connections .............................................................

53

Your Phone Connection ..........................................................

53

Your Internet Connection .......................................................

53

Connections for Auxiliary Equipment .....................................

54

System Setup ...........................................................

59

CHAPTER 5: HELP & TROUBLESHOOTING

 

Help ..............................................................................

70

Troubleshooting Tips ..................................................

71

Reset/Reauthorize Your Receiver ..........................................

71

On-Screen Error Messages ....................................................

72

System Software Updates ......................................................

72

Run the System Test ................................................................

73

Frequently Asked Questions ....................................

74

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TABLE OF CONTENTS

CHAPTER 6: WARRANTY & OTHER INFORMATION

 

APPENDICES

 

Limited 90-Day Warranty ......................................

84

Appendix 1: Receivers Front and Back Panel

........104

DIRECTV Protection Plan

87

High-Definition Receiver .....................................................

104

Standard-Definition Receiver

108

FCC Customer Information

88

Appendix 2: How to Network Your HD Receiver .....112

Terms & Conditions for Use of Software

92

Appendix 3: About High-Definition

119

 

 

 

 

Index .......................................................................

125

8

Product Information

Keep your receipt to obtain warranty parts and service and for proof of acquisition. Attach it here and record the serial and model numbers in case you need them. *These numbers are typically located behind the card door on the front panel of your receiver.

Model No. *

Serial No.

Acquisition Date

Dealer/Address/Phone

Access Card *

Receiver ID *

9

Safety & Care

Your DIRECTV® Receiver has been designed and manufactured to stringent quality and safety standards. You should, however, be aware of the following important precautions for safe and optimal use of the equipment.

Meaning of symbols printed on the rear panel of the product:

This symbol indicates that dangerous voltage consisting a risk of electric shock is present within this unit.

This symbol indicates that there are important operating and maintenance instructions in the literature accompanying this unit.

Important Safety Instructions

1)Read these instructions.

2)Keep these instructions.

3)Heed all warnings.

4)Follow all instructions.

5)Do not use this apparatus near water.

6)Clean only with dry cloth.

7)Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.

8)Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.

9)Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.

10)Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.

11)Only use attachments/accessories specified by the manufacturer.

12)Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution

when moving the cart/apparatus combination to avoid injury from tip-over.

13)Unplug this apparatus during lightning storms or when unused for long periods of time.

14)Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

10 DIRECTV® NON-DVR USER GUIDE

WARNING: To reduce the risk of fire or electric shock, do not expose this product to rain or moisture. The apparatus shall not be exposed to dripping or splashing and no objects filled with liquids, such as vases, shall be placed on the apparatus.

CAUTION

RISK OF ELECTRIC

SHOCK DO NOT OPEN!

CAUTION: To reduce the risk of electric shock, do not remove cover (or back). No user-serviceable parts inside.

Refer servicing to qualified service personnel.

IMPORTANT: Be sure not to place your DIRECTV® Receiver near anything WET or HOT!

If this product is rated at 240VAC, a suitable attachment plug should be used.

CAUTION: Avoid moisture to reduce the risk of fire or electric shock. The DIRECTV® Receiver should not be used near water (for example, kitchen sink, bathtub, pool, damp basement). Also, never spill liquid on the receiver, and do not place vases or other vessels containing liquid on top of it.

TIP: We highly recommend plugging the DIRECTV® Receiver into a surge protector to prevent damage from fluctuations in your power supply.

Safety & Care

Ensure proper ventilation — the vent slots on the DIRECTV® Receiver must be left uncovered to allow proper airflow to the unit. Blocking the airflow to the unit could impair performance or damage your receiver and other components.

Do not stack electronic components or other objects on top of the DIRECTV® Receiver. Also, do not stack the receiver on top of a “hot component” such as an audio power amplifier.

Protect your components from power surges by connecting all the components before plugging any power cords into the wall outlet. Use of a surge protector is also recommended.

Don’t overload power outlets or extension cords, which can result in the risk of fire or shock. It’s also important to use only the type of power source indicated on the marking label or in this manual.

Avoid audio hum or interference by inserting all cable plugs firmly into their jacks. Also, place Audio/Video (A/V) cables to the sides of the TV back panel rather than down the middle once connected. Try not to coil any twin-lead cables and keep them away from A/V cables as much as possible.

Never insert objects of any kind into any openings in the DIRECTV® Receiver (other than the DIRECTV® Access Card as detailed in this manual).

Place it on a flat, hard surface — do not operate the DIRECTV® Receiver on a carpet or other padded surface.

Always unplug your DIRECTV® Receiver before moving it.

Always unplug the DIRECTV® Receiver, TV and other equipment before you connect or disconnect any cables.

The only way to disconnect the DIRECTV® Receiver from the power supply is to remove the power cord. The DIRECTV® Receiver unit must therefore be installed next to the power point which must be easily accessible.

CAUTION: Electric Shock — never attempt to disassemble the DIRECTV® Receiver yourself; always take it to a qualified

service person when repair is required. Opening or removing covers may expose dangerous voltage or other risks, and incorrect reassembly can cause shock when receiver is subsequently used. Attempted self-repair may also void your warranty. Changes or modifications not expressly approved by the party responsible for compliance (by the warranty or by the manufacturer) could void the user’s authority to operate the equipment.

Do not drop your DIRECTV® Receiver and always move it with care.

Have your DIRECTV® Receiver professionally serviced (do not attempt to service it yourself).

Any changes or modifications in construction of this device which are not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

If you move your DIRECTV® Receiver between locations at different temperatures, allow it to reach room temperature before you apply power to it.

Do not pick up or otherwise move your DIRECTV® Receiver while it is connected to the AC power supply. If you want to move your set-top box, first disconnect it, then wait at least 30 seconds before continuing.

CAUTION: To reduce the risk of fire, use only No. 26 AWG or better telecommunications line cord.

CAUTION: Replace remote control batteries with same or equivalent type. There is danger of explosion if batteries are incorrectly replaced.

For your information: The identification sticker can be located behind the small door on the front panel of your receiver.

The telecommunication network voltage used is the category number 3.

Note to Satellite Dish Installer: This reminder is provided to call your attention to articles 810 and 820 of the 2005 National Electrical Code. Refer to article 810, in particular 810-1 and 810-15, for required grounding of the metal structure of the dish antenna. Refer also to the 810-2 which, by reference to article 820, requires that the satellite dish coaxial cable shield be connected to the grounding system of the building as close to the point of cable entry as practical.

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12 DIRECTV® NON-DVR USER GUIDE

13

Your Remote Control

This universal remote control is your touch point to the system, so we’ll start here.

Turning Your Equipment On and Off

Note: Each time you press a button, a green light at the top of the remote flashes. If the light flashes several times for just one press, it means the batteries (size AA) are getting low and need to be replaced.

These two buttons turn your TV and DIRECTV® Receiver on or off together. If your DIRECTV® System was installed professionally, your remote has already been programmed to operate your TV. If you need to reprogram the remote for a new TV or for any other reason, press MENU, select “Parental, Fav’s & Setup,” then “System Setup,” then “Remote Control” (SD Receivers: “Remote”) and follow the step by step instructions.

Mode Switch

Use the POWER (PWR) button and Mode Switch to turn a single component on or off (for example a DVD player or surround sound system). Simply slide the mode switch to the position that matches the component you want to control and then use the POWER button to turn it off or on. The mode switch must always be in the left-most position to control your DIRECTV® Receiver. If the mode switch is in a position that has not been programmed, or if you press a button that is not supported by that particular piece of equipment, an on-screen message will pop up to alert you.

14 DIRECTV® NON-DVR USER GUIDE

Your Remote Control

Navigation and Destination Buttons

The buttons in the middle of the remote are navigation and destination keys. Press the GUIDE button to go to the program guide screen. Press the ACTIVE button to go to the DIRECTV Interactive Services home page. The LIST button takes you to the To Do List. Press EXIT to get out of any menu screen and return to live TV. Use the ARROW buttons and SELECT button to navigate though the guide or any menu screen. Press BACK to move back to the previous screen. The MENU key takes you to the main menu where you go to access all of the features available in your system. Press INFO on any show to see information about that show.

Shortcut Buttons

You can move through all of the DIRECTV user screens using only the direction ARROW buttons and the SELECT button as appropriate. However, the RED, GREEN, YELLOW, and BLUE buttons on the remote are special short cuts that change function depending on which menu screen you are looking at. As you use the system look in the bottom right of particular screens for hints that tell you which color button to use for a particular short cut. You’ll see several examples in this chapter.

Shortcut hints

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Chapter 1 - Using Your Remote Control 15

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17

Program Guide

Program Guide

To see what’s showing, press the GUIDE button to display the onscreen program guide. The guide holds up to 7 days of programming for HD receivers and 3 1/2 days of programming for SD receivers. You can navigate in the guide as follows: use the ARROW buttons to move one cell at a time up/down/left/right; use the CHAN/PAGE button to scroll a whole page up or down; type in the channel number to go directly there. Look for the colorbutton hints at the bottom of the screen for shortcuts (use the GREEN button to move ahead in time 12 hours, once there use the RED button to come back 12 hours). If you press GUIDE twice, you’ll see a screen that lets you filter the guide. See Chapter 2 “Program Guide, Filtering the Guide” for details.

Local Channels

Your DIRECTV-provided local channels can be found in the guide from channel numbers 2 through 69.

Unsubscribed Channels

Channels in the guide that are not part of your subscription package are shown grayed out. You can customize your guide to hide those channels. See

Chapter 2, “Favorite Channels” for details.

Unsubscribed Channels

18 DIRECTV® NON-DVR USER GUIDE

HD and SD Channels

DIRECTV has a tremendous offering of HD channels and they are spread throughout the guide. To find them, look for HD after the channel call sign (i.e. STZHD or CNNHD) in the channel column of the guide and also look for HD after the program title in the guide. If you want to see only the HD version of a channel in the guide go to Chapter 4, “System Setup, Display” for instructions.

3D Channels

High-Definition Receivers

Just like the 3D experience in movie theatres, DIRECTV 3D makes you feel like you could reach out and touch whatever you’re watching. Just hook up your 3D HDTV, put on your 3D glasses and watch the best in entertainment virtually jump into your home.

3D channels are in the 100s series in the Guide, starting on channel 103. For a list of 3D programs, press GUIDE, press the YELLOW button and then select “Sort programs by category”. Select “3D” and a list of 3D programs will display. Note that if you do not have 3D-capable hardware, you will not be able to tune to 3D channels.

Program Guide

 

 

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There is no separate 3D fee but DIRECTV 3D

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programming is broadcast in HD and requires HD Access,

 

 

HD receiver (HR21, H21 or later), compatible 3D HDTV

 

 

and 3D glasses. CHOICETM package or higher required for

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ESPN 3D. For more information, visit directv.com/3D

 

 

Chapter 2 - Channels & Program Info 19

Program Guide

DIRECTV CINEMA

You don’t have to go out for the biggest box office movies! The latest hits are available 24 hours a day. Find them in the program guide starting at channel 125.

To order a movie from the program guide, highlight the title and press INFO on your remote. Select the Buy option and follow the onscreen instructions. As long as your receiver is connected to a land-based phone line or the Internet, you can use your remote to order. Otherwise, order at directv. com. If you order a movie in advance, you cancel it for any reason before the program starts airing. To cancel a purchase, press MENU, then select “Manage Autotunes,” then “Purchases.” Select the program, then select “Cancel PPV” to delete it.

Pay Per View Events

Special events like UFC, Boxing, WWE and more are listed in the program guide starting around channel 117.

Ordering PPV events works the same way as ordering DIRECTV CINEMA movies from the program guide. See above for details.

20 DIRECTV® NON-DVR USER GUIDE

Interactive Channels

Interactive channels are unique. In addition to video and audio, they also contain a software application that lets you interact with what you see on screen. When accessing these channels you will have to wait a few seconds for the software to download.

Press the ACTIVE button on your remote to get the latest weather, horoscopes, lottery results and more. The channel is ready to interact when the yellow highlight box appears.

To exit an interactive channel, type in a new channel number or press GUIDE and pick the channel you want to move to.

Other interactive channels such as, News Mix and Sports Mix let customers with a qualifying programming package see up to eight of the hottest channels on one screen. Move the yellow highlight box around using the direction arrows on your remote to hear the audio associated with each channel. If you want to see one of the channels full-screen, move the yellow highlight box over it and press SELECT.

Program Guide

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Chapter 2 - Channels & Program Info 21

DirecTV NON-DVR Recivers User Manual

Program Guide

Mini Guide

If you are watching a show and want a quick look at what’s on next, press the BLUE button to display a one-line mini program guide. You can use it for the current channel or you can type in a new channel number to see what’s on there. Press SELECT on the new show if you want to go to that channel.

One-line mini-guide

Filtering the Guide

There may be times when you want to temporarily trim down the channels that are shown in the guide, filtering them according to the type of program you are looking for. For example, you may want to see just sports, movies or news. In this case, press GUIDE twice to display the guide filter.

Use the arrow keys to highlight the category you want and press SELECT. The guide will now show only that the channels that match that category. Look for the label in the bottom left of the guide to see how it is being filtered.

Note: Since the filtering is temporary, it only lasts as long as you keep the program guide up on the screen.

Look here to see how the guide is being filtered.

22 DIRECTV® NON-DVR USER GUIDE

Guide Options

From the program guide, press the YELLOW button to display “Guide Options.”

Sort Programs by Category

Select “Sort programs by category”, then select a category to see a list of shows in chronological order that match your selection.

Jump to a Date & Time

Select “Jump to a date & time” to quickly go to a future date and time in the guide.

Change Favorites List

By default, your program guide displays all channels offered by DIRECTV, some of which may not be in your programming package. “Change favorites list” allows you to toggle the channels displayed in your guide between the following: “All Channels,” “Channels I Get” (channels you subscribe to) or a custom list of channels you have defined. The “Edit Settings” option allows you to modify the channels in your custom list. See the “Favorite Channels” section in Chapter 2 for details.

Pay Per View

Select “Pay Per View” and then select either “All”, “Movies” or “Special Events”, to see a complete listing of what’s available in the guide in chronological order.

Program Guide

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Chapter 2 - Channels & Program Info 23

Channel Banner

Channel Banner

When you find a current show in the guide you want to watch, press SELECT and the receiver changes to that channel. The channel banner briefly displays at the top of the screen, with program title, channel number, date, time and other information. You can also press INFO to display the channel banner while watching a program. Select “More Info” for detailed program information and other options.

On High-Definition Receivers the channel banner also provides easy access to TVmail, the last five channels you watched, Favorite Channels, Closed Captioning, Audio and Video options, and Parental Controls. Use the ARROW keys to highlight an option, then press SELECT.

24 DIRECTV® NON-DVR USER GUIDE

TV Options

While watching TV you can press the INFO button for quick access to options such as, TVmail, Program Info, the Last Five channels you watched, Favorite Channels, Closed Captioning, Audio and Video options, and Parental Controls. On Standard-Definition Receivers, press the YELLOW button on your remote to display the TV Options menu.

TVmail

Select “TVmail,” to see your messages. DIRECTV sends messages to you for important news items or special promotions. We also notify you of software changes and new features that we download to your receiver. When you have new mail, an “envelope” icon appears in the channel banner.

On SD Receivers and HD Receiver model H20, press MENU, select “TVmail & Caller ID,” “Edit Settings” and then “TVmail” to see your messages.

Info

Select “Info” to read a brief description of the program. For detailed program information and other options select “More Info”.

Last 5

Select “Last 5” to see a list of previous channels you’ve watched (up to 5). When you select a channel from this list, the receiver will tune to that channel. This is an easy way to toggle among the channels you watch most often. On StandardDefinition Receivers, press the YELLOW button on your remote and select “View Previous Channels”.

TV Options

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Chapter 2 - Channels & Program Info 25

TV Options

Favorite Channel Lists

Select “Favorites” to update the program guide to show only the channels you want to see. You have 4 options to choose from: “All Channels”, “Channels I Get”, “Custom 1” and “Custom 2”. Channels I Get displays only the channels you subscribe to. Custom 1 and 2 are self-created lists of your favorite channels. If one of your self-created lists is active, select the “Add...” or “Remove...” option to add or remove the current channel from that list.

On Standard-Definition Receivers, press the YELLOW button on your remote and select “Change favorites list”.

Closed Captioning

High-Definition Receivers

Select the “CC” option, then select either “DIRECTV Subtitles” or “Closed Captioning” for the option you want. Both options display the same text so only one or the other can be “ON” at a time. The display format is the only difference so check out both to determine your preference. (Select OFF to turn the display of subtitles or closed captioning off.)

26 DIRECTV® NON-DVR USER GUIDE

Audio/Video Options

Select “Audio/Video” to change the resolution and format of your display, and to change audio to an alternate language, when available. Select “Change Resolution & Format” to change the display settings. The current settings are shown in gray text. Select a language from options listed. Not all programs have alternate languages.

On Standard-Definition Receivers, press the YELLOW button on your remote and then select “Audio Options”.

Parental Controls

Select “Parental” to quickly lock or unlock your receiver. You can also customize your parental controls settings by selecting “Parental Controls”. For more information on parental controls settings, see the “Parental Controls” section later in this chapter.

TV Options

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Chapter 2 - Channels & Program Info 27

Menu

Menu

Use the main menu to access key system features. Press MENU on your remote to display the menu and press MENU again (or EXIT) to make it go away.

My Playlist

High-Definition Receivers

An optional menu item that appears at the top of your menu if you enable DIRECTV® Whole-Home DVR service. To learn more, go to Chapter 3, “DIRECTV® Whole-Home DVR service”.

Search for Shows

Finds shows by title, actor, or keyword that appear within the 7-day (3½day for SD receivers) program guide. You can also search for channels here instead of browsing the entire Guide.

Manage Autotunes

Check to see the status of shows (past and future) your receiver is set to change to automatically. You can also see past Pay Per View purchases as well as, set an Autotune by channel and time.

DIRECTV® HD Receiver Menu

DIRECTV® Receiver Menu

28 DIRECTV® NON-DVR USER GUIDE

TVmail

Messages from DIRECTV about new features and services, free previews as well as, tips & tricks.

Caller ID

Contains a log of phone calls into your home (assuming you have connected a land line and subscribe to Caller ID phone service from your telephone provider).

Help

High-Definition Receivers

A list of help topics and frequently asked questions that explain how to use your DIRECTV Receiver.

On HD Receivers (except model H20) “Help” can be found under “Parental, Fav’s & Setup.” For model H20, select “Customer Care & Help” and then select “Help”.

Parental, Fav’s & Setup

Set parental control limits, choose favorite channels for a customized program guide, and choose settings for your TV, remote, and your entire DIRECTV® System.

DIRECTV® HD Receiver Menu

DIRECTV® Receiver Menu

Menu

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Chapter 2 - Channels & Program Info 29

Search for Shows

Search for Shows

Use the “Search for Shows” option to find programs based on Title, Person, Channel or Keyword. This powerful tool finds all programs that match your criterion within the 7-day (3 ½-day for SD receivers) program guide.

Press MENU on the remote, select “Search for Shows” and then select one of the following categories:

Search by Title

When you know the title you are searching for, enter it one letter at a time in the on-screen keypad by highlighting the letter you want and pressing SELECT. You can choose Delete (DEL) to get rid of the last letter or Clear (CLR) to start over if you make a mistake. You do not have to enter the initial article like “The” or “An.” Each time you enter a letter, the search becomes more precise, however you don’t always have to enter the complete title. Just the first few letters will usually get you close enough. Then you can move the highlight to the list on the right and scroll or page down until you see your title. Because your title can appear on several channels, it may have a folder icon next to it. Press SELECT on the show to bring up the information screen.

Standard-Definition Receivers

SD receivers do not have a “Recent Searches” button on the keypad.

30 DIRECTV® NON-DVR USER GUIDE

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