DirecTV GenieGO Gen 1, GenieGO Gen 2 Installation Manual

DIRECTV FIELD SERVICES TRAINING

GenieGO Installation Guide

Gen 1

Gen 2

Comparison of Generations 3

Installation Requirements 4

LED Table 6

Gen 2 �� 6 Gen 1

�� 7

Installation and Activation 8

Out-of-Home Streaming 13

Interacting with the Customer 14

Demonstrating GenieGO �� 14

Router Conguration

�� 16

Things to Remember 21

Troubleshooting 22

Installation �� 22

Troubleshooting 23

Reset Button �� 23 Activation

�� 24

DVR Management

�� 29

Transcoding

�� 31

Downloading

�� 32

Streaming

�� 33

2

GenieGO

Agenda / Table of Contents

3TM3

Comparison of Generations

Remember, the GenieGO allows customers to take programs from their HD-DVRs and make them available on their PCs, MACs or other mobile clients. It does so by connecting to the customer’s broadband-connected or WiFi-capable home network, a network which has HD-DVRs included in it.

As part of your professional installation, only PC and Mac clients will be supported, because, as you know, during the Out-of-Home Streaming setup, accessing the customer’s router configuration is required.

Similarities and Differences from Gen 1 to Gen 2

The next generation GenieGO device is very similar to the first gen GenieGO. The main differences are the number of LEDs and the rear panel connections.

GenieGO Gen 2 Speciﬁcations

∎ Has a built in MoCA interface, making it capable of

connecting to the customer’s DIRECTV MoCA network (preferred connection)

∎ Uses the standardized DIRECTV EPS-10 external power

supply (used by other DIRECTV devices)

GenieGO Speciﬁcations (common to both generations)

∎ Has 16GB of Flash Memory available for processing

video

∎ One external drive can be used on the GenieGO

connected to the USB port.

∎ The external drives must be USB 2.0 compliant.

∎ The GenieGO will format the external drive(s) prior to use.

The user will be prompted to confirm before the hard drive is formatted.

∎ If an external drive is used on a GenieGO, that hard drive is

“married” to the GenieGO device.

∎ You cannot move an external hard drive between GenieGOs. ∎ The maximum operating temperature is 50°C/122°F. ∎ The GenieGO has one IEEE Ethernet port. ∎ The back of the GenieGO has an external power cord port

labeled 12V 1.5A.

TABLE 1. GenieGO Differences

Features GenieGO (1st Gen) GenieGO (2nd Gen)

Number of LEDs 3 1

Coax Networking Capability

No Yes

USB Port(s) Yes (2ea) Yes (1ea)

Power Supply Genesis GTi10-30003 (or

equivalent)

EPS10

Installation Types Ethernet to Router

Ethernet to CCK-W

MoCA (Preferred Professional

Installation method)

Ethernet to Router

DIRECTV GenieGO

4TM4

Installation Requirements

DIRECTV customers will need to meet the following minimum requirements in order to use GenieGO:

∎ DIRECTV Model HR2x/R22, HR34 and/or HR44 HD-DVR ∎ The HD-DVR must be connected to the same network as

GenieGO.

∎ DIRECTV HD-DVR Service and HD access ∎ GenieGO Mobile HD-DVR service. This service is added

automatically by the billing system, the agents do not need to add it manually.

∎ Wireless Router with an available Ethernet port (GenieGo

gen 1 only) (no hotspot or community-based WiFi)

∎ Router must support UPnP multicast and port forwarding

between the user’s local area network and the wide area network (for Out-of-Home streaming).

∎ Multilple routers are not supported.

∎ DIRECTV.com account login (username and password) ∎ Compatible client(s) (computer, iPad, iPhone etc.) ∎ The network supporting the GenieGO and the HD-DVR

should be at least 12 Mbps and 1.5 Mbps between the GenieGO and the Client when used for in-home streaming.

∎ Clients must be on the same home network as the GenieGO

and the HD-DVR (for the In-Home streaming and Download and Go features).

∎ Out-Of-Home Streaming requires minimum network

throughput or upload speed outside of the home to be at least 256 kbps.

Broadband Connectivity

The GenieGO requires Internet access to conﬁrm authorization and to check for updates at all times. The GenieGO client is required to check in with the headend over the Internet every 30 days from activation; otherwise, it will disallow access to its interface.

DIRECTV GenieGO

5TM5

Installation Requirements

Compatible Devices

The following is a list of hardware requirements the GenieGO must have to operate normally:

PC

∎ Video Card: 32 MB minimum (128 MB recommended) ∎ Windows OS

∎ XP SP3 and higher ∎ Vista ∎ Windows 7

∎ Windows 8 (non-touch screen)

∎ CPU: 1.2GHz or faster (dual or quad core recommended) ∎ RAM: 2GB minimum ∎ .NET Framework version 4.0 (available from Microsoft at

no charge)

∎ Windows Installer 4.5 - GenieGO client software is 350

MB, download time is based on customers network and ISP speed

Check www.directv.com/technology/geniego for current compatibility speciﬁcations for the GenieGO.

MAC

∎ Video Card: 32 MB minimum ∎ OS X v.10.7 and higher ∎ CPU: 1.8 GHz or faster ∎ RAM: 2 GB

iOS

∎ iOS 5.0 and higher

Android

∎ Operating System v2.3.4 or higher ∎ All Android supported devices

Be Aware

The GenieGO will not work on a “jail broken” or “rooted” device.

DIRECTV GenieGO

6TM6

GenieGO (gen 2) LED Table

GenieGO Gen2

Issue Action

Single LED

Off No Power Check the power connection�

Slow Blinking blue Bootup sequence This is the bootup sequence� No action required�

Fast Blinking blue Bootup sequence This is the bootup sequence� No action required�

Red Defective unit The customer needs to replace GenieGO�

White Firmware update * GenieGO is getting a ﬁrmware update. No Action required. Let the

GenieGO complete the Update.

Amber Network/Headend connection issue Internet connection issue� Verify network connections�

Blinking Amber Network/Headwend (NS)

Communication Issue

Internet connection issue� Verify network connections

Purple No HD-DVRs detected Verify network connections and installation (this includes GenieGO and

HD-DVRs)�

Blue Normal Operation No action required�

Green Restoring factory defaults Warning period before restoring factory defaults (press reset button > 10

seconds)

* Firmware Update

The GenieGO (gen 2) LED turns white when the firmware update is in process.

LED Table

DIRECTV GenieGO

Gen 2

7TM7

GenieGO (gen 1) LED Table

GenieGO Gen1

Issue Action

Status LED Network LED Activity LED

Off Off Off No Power Check the power connection�

Off Blue Blue Firmware update Possible rmware update. Let the GenieGO complete the update.

Off Blue Blinking Blue Firmware update Possible rmware update. Let the GenieGO complete the update.

Blinking White Blue Blue Bootup sequence No action required�

White

Off Off

Bootup sequence No action required�

Red Any Any Defective unit� Defective unit� The customer needs to replace GenieGO

Blinking Amber Any Any Firmware update * GenieGO is getting a ﬁrmware update. No Action required. Let the

GenieGO complete the Update.

Amber Off Off Network/Head end Connection

Issue�

Internet connection issue� Verify network connections�

Amber Off Blinking Blue Network/Head end Connection

Issue�

Internet connection issue� Verify network connections�

Amber Off Blue Network/Head end (NS)

Communication Issue�

Internet connection issue� Verify network connections�

Amber Blue Off No HD-DVRs detected Verify network connections and installation (this includes GenieGO

and HD-DVRs)�

Blue Blue Blue, Blinking

Blue

Normal operation No action required�

Blinking Blue Blue Blue, Blinking

Blue

Normal operation No action required�

Pulsating Blue Blue Blue, Blinking

Blue

Normal operation No action required�

Solid Green Any Any Warning period before

restoring factory defaults

Press reset button > 10 seconds

Blinking Green Any Any Firmware log uploading No action required�

* Firmware Update

The GenieGO (gen 1) Status LED light blinks amber when the firmware update is in process.

LED Table

DIRECTV GenieGO

Gen 1

8TM8

Installation and Activation

Step 1: Connecting the GenieGO

Remember the GenieGO second generation has a coax receptacle for MoCA connection. This is the preferred connection method. The first generation does not have this capability and therefore can only be connected via Ethernet cable.

DIRECTV System Connection Sequence

When installing a GenieGO on a new DIRECTV install, connect and activate all HD-DVRs first. Make sure all HD-DVRs are connected to broadband Internet. Then and only then should

you proceed with the GenieGO installation.

Power On and LED States

1. Plug one end of the GenieGO power cord adapter into the port labeled “12V 1.5A” on the back of the GenieGO and the other end into the nearest electrical outlet.

2. A green LED on the back of the GenieGO confirms the proper connection.

3. Verify connections. If all connections were made correctly, the following LED colors display on the GenieGO device:

∎ The LED status light will flash blue during the bootup

sequence.

∎ Once the GenieGO has booted up and is ready, the

flashing blue light will turn to a steady blue.

∎ The bootup process can take 2-3 minutes.

Firmware Update

The GenieGO will always perform a check for the latest firmware, and if a newer version is found, will initiate the download. The LED sequence, in the event of a firmware download, is as follows:

∎ The LED status light will turn a steady white*. ∎ Once the firmware update is complete and the

GenieGO is ready, the LED status light will turn from white to blue.

* Status LED blinking amber for the GenieGO (gen 1)

Quick Tip

It’s a good idea to record a short segment (2 or 3 min.) of programming as soon as possible on a connected HD-DVR. This will be used during the customer demonstration of the GenieGO.

DIRECTV GenieGO

9

TM

Installation and Activation

There are 2 connection types:

∎ Type 1 (preferred) – via MoCA (GenieGO 2nd gen only)

FIGURE 1. With no DECA

FIGURE 2. With DECA

∎ Type 2 – via Ethernet cable to the Router

FIGURE 3. Ethernet Cable to Router

DIRECTV GenieGO

10TM10

Installation and Activation

Step 2: Verify the HD-DVR Conﬁgurations

1. Verify if the HD-DVR is connected to the home network (Internet) by selecting the DASH (-) button on the remote control, or repeat Sat Setup to verify code 88.

2. Verify Share Playlist Function is set to Yes .

3. Verify the External Device Function is set to Allow.

4. Run System Test to verify there are no current errors.

If any error codes are reported, they must be resolved before continuing with the GenieGO installation.

Step 3: Download the GenieGO Application

Go to www.directv.com/technology/GenieGO

1. After you have physically connected the GenieGO hardware and verified it has completed its firmware update, inform the customer that you can now proceed with the client software download.

2. Ask the customer to log in to their account at DIRECTV.com on their computer (PC or Mac only), and advise the customer that you will step away so that the customer can enter their login information in private. Ask the customer to let you know when they have successfully logged in.

3. Once you have confirmed that the customer is logged in to their account, walk the customer through the software download and installation process.

4. If the customer prefers that you install the GenieGO software, or asks you to assist in the installation, then you must advise the customer to log in and enter their password on their own at every instance where applicable. NEVER volunteer to enter a password or other login information for the customer, and respectfully decline if the customer offers to give you their login information for you to enter.

5. The software download steps are listed in the popup window on the DIRECTV website. Scroll down to find the appropriate link for the type of client you are using. Click on the Download app link.

.NET Framework for PC installation

6. The GenieGO for PC requires Microsoft .NET Framework 4.0. This is part of the GenieGO PC Client application installation. During the PC Client application installation, you or the customer may be prompted about this requirement and given the option to initiate the install.

If the Microsoft .NET Framework 4.0 is already installed (which is most likely), skip to Step 8.

DIRECTV GenieGO

11TM11

Installation and Activation

7. The Install Shield provides the customer with options to select a Complete or Custom setup type. The Complete option should always be chosen.

8. When trying to launch the GenieGO application, if you cancel or did not complete the .NET Framework installation, you will be prompted again to download the .NET Framework.

9. The GenieGO installation wizard continues (or begins if the computer is a Mac or .NET framework is already installed).

10. Once the installation is complete, you can move on to the Activation process.

Step 4: Activation

Once the application has been downloaded, activating the GenieGO is the next step. The activation process activates the GenieGO and PC, Mac or mobile client. A GenieGO device cannot be activated without a PC or Mac.

Sign in

1. The sign-in screen uses the same customer’s login information when they set up their account on DIRECTV. com. The customer should enter their DIRECTV e-mail and password and click Sign in.

2. The customer is then prompted to name their device. Click Add Device when complete.

3. The GenieGO then proceeds through the activation sequence.

4. The client initiates a search for a GenieGO unit on the network. Before the application activation proceeds, a GenieGO unit must be discovered on the same network as the client.

5. Once the GenieGO application is activated, the GenieGO begins loading content.

The system will automatically create a (default) location to save the video; however, the customer can click the Browse button from the Tools icon to choose another location to save programming content on their computer.

6. Once a storage location has been selected, from the Configuration screen click Get Started.

DIRECTV GenieGO

DirecTV GenieGO Gen 1, GenieGO Gen 2 Installation Manual

Specifications and Main Features

Frequently Asked Questions

User Manual