DirecTV GenieGO User Manual

MANUAL

Game of Thrones® on HBO ®

Now you can watch your recorded shows anywhere.

TABLE OF CONTENTS

GenieGO™ Product Information...........................................................................................................................................1

What does GenieGO Do?......................................................................................................................................................2

What Do You Need to Start Using Your GenieGO?................................................................................................3

Using your Application..........................................................................................................................................................5

Additional Information..........................................................................................................................................................12

Frequently Asked Questions..............................................................................................................................................17

Troubleshooting........................................................................................................................................................................18

Legal Disclaimers....................................................................................................................................................................20

Limited 12-Month Warranty..............................................................................................................................................21

Terms and Conditions for Use of Software (“Terms”).........................................................................................25

Important Safety Instructions.........................................................................................................................................30

GenieGO™ PRODUCT INFORMATION

Keep your receipt to obtain warranty parts and service and for proof of acquisition. Attach it here and record the serial and model numbers in case you need them. These numbers are located on the bottom of your GenieGO.

Model No.

Serial No.

Acquisition Date

Address/Phone

GenieGO is compatible with HD DVR model R22, HR20, HR21, HR22, HR23, HR24, HR34 or higher. Additional models may be added in the future. Please visit directv.com/geniego for up-to-date listings.

WHAT DOES GenieGO™ DO?

GenieGO is a revolutionary new product from DIRECTV that will forever change your TV experience. With GenieGO, your recorded shows go wherever you go. Now you can stream or download your favorite shows from your DIRECTV Plus HD DVR to your laptop, tablet and cell phone through the easy-to-use application.

WHAT DO YOU NEED TO START USING YOUR GenieGO™?

To use GenieGO, there are a few simple requirements:

• Active DIRECTV account and programming package

• DIRECTV Plus HD DVR with DVR service.

- GenieGO is compatible with HD DVR model R22, HR20, HR21, HR22, HR23, HR24, HR34 or higher. Additional models may be added in the future.

- If you do not see your HD DVR model, visit directv.com/geniego for up-to-date listings.

• High-Speed Internet service

- If you do not currently have broadband Internet service in your home, please contact your Internet provider for assistance.

• HD DVR connected to the Internet

- Visit directv.com/getconnected for help connecting your HD DVR to the Internet.

• Wireless router connected to the Internet with an available Ethernet port.

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• A directv.com account login

- If you do not currently have a directv.com account login, please visit directv.com

to register.

• A computer or compatible mobile device

- Visit directv.com/geniego for a list of compatible devices.

• Mobile DVR service

- Mobile DVR service will be added to your account during the application setup process

on your computer or mobile device.

If you have questions or do not meet these requirements, go to directv.com/geniego to get more information on the service requirements.

If you meet these requirements, you are now ready to begin using GenieGO service.

USING YOUR APPLICATION

STEP 1: Download and install the GenieGO

• Enable Wi-Fi on your computer or mobile device and connect to your wireless router.

• Visit directv.com/geniego to download and install the application on your computer

or for information on how to access the mobile applications.

• Follow the on-screen instructions to activate your GenieGO and register your application.

Note: You can register up to ﬁve devices with your GenieGO. Once the ﬁve-device limit has been reached, you may delete one of the registered devices in order to add a new device. A deleted device may be reactivated 30 days after it has been deleted.

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App on your computer or mobile device.

STEP 2: Open the application on your computer or mobile device.

Using the application, you can view your HD DVR playlist and select shows to instantly stream or download them on up to ﬁve devices... take with you anywhere.

Note: You can add or remove registered devices

Game of T hrones® on HBO®

when downloading and installing the application on a new device.

Use of the GenieGO application is licensed under DIRECTV’s current End User License Agreement. Use of this application is also subject to DIRECTV’s privacy policy and other legal policies, including DIRECTV’s Customer Agreement for users who are DIRECTV customers.

STEP 3: Select a program from your playlist.

STEP 4: Select Watch Now to instantly stream a show or select Download to prepare

and download the program to your computer or mobile device.

Instantly stream the program to your computer or mobile device.

Save the program on your computer or mobile device to watch later. No Internet required to watch.

Quick Tip: Set Auto-Download Series to automatically prepare a program for your computer or mobile device every time your HD DVR records an episode.

STEP 4a: Streaming is the process of instantly delivering content on your computer

or mobile device for immediate viewing.

Quick Tip: Use your GenieGO™ to stream in real time. Set a live program on your TV to record and instantly stream the program on your computer or mobile device while it records on your HD DVR.

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