DirecTV D11 User Manual

Safety & Care

WARNING

To reduce the ri sk of fire or electric shock, do not expose this product to rain or m oisture . The apparatus shall no t be expose d t o dripping or splashing and that no objects filled with liquids, such as vases, shall be plac ed on the apparatus

CAUTION

RISK OF ELECTRIC SHOCK

DO NOT OPEN

CAUTION: TO REDUCE THE RISK OF

ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK).

NO USER-SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE

PERSONNEL.

TIP

We highly recommend plugging

the DIRECTV Receiver into a surge

protector to prevent damage from

ﬂ uctuations in your power supply.

Your DIRECTV Receiver has been designed and manufactured to stringent quality and safety

standards. You should, however, be aware of the following important precautions for safe and optimal

use of the equipment.

Meaning of symbols printed on the rear panel of the product:

•

 e “ bolt of lightning” indicates un-insulated material within your unit may cause an

electrical shock. For the safety of everyone in your household, please do not remove product

covering.

•  e “exclamation point” calls attention to features for which you should read the enclosed

literature closely to prevent operating and maintenance problems.

Important Safety Instructions

1) Read t hese i n structions.

2) Keep these instructions.

3) Heed all warnings.

4) Follow all instructions.

5) Do not use this apparatus near water.

6) Clean only with dry cloth.

7) Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.

8) Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including ampliﬁ ers) that produce heat.

9) Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has

two blades with one wider than the other. A grounding type plug has two blades and a third

grounding prong.  e wide blade or the third prong are provided for your safety. If the provided

plug does not ﬁ t into your outlet, consult an electrician for replacement of the obsolete outlet.

10) Protect the power cord from being walked on or pinched particularly at plugs, convenience

receptacles, and the point where they exit from the apparatus.

11) Only use attachments/accessories speciﬁ ed by the manufacturer.

12) Use only with the cart, stand, tripod, bracket, or table speciﬁ ed by the manufacturer, or sold with

the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to

avoid injury from tip-over.

13) Unplug this apparatus during lightning storms or when unused for long periods of time.

14) Refer all servicing to qualiﬁ ed service personnel. Servicing is required when the apparatus has

been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled

or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does

not operate normally, or has been dropped.

• CAUT ION: Avoid moisture to reduce the risk of ﬁ re or electric shock . The DIRE CTV Receiver should not be used ne ar water (for example, kitchen sink, bathtub, pool, damp basement). Also, never spill liquid on t he re ceiver, and do not place vases or other vessel s containi ng liquid on top of it.

Safety & Care

The apparatus shall not be exposed to dripping or splashing a nd that no objects filled with liquids, such as vases, shall be placed on t he apparatus

Note to Satellite Dish Installer

This reminder is provided to call your attentio n t o articles 810 and 820 of the 2002 National Electrical Code. Refer to arti cle 810, in particular 810 -1 and 810-15, for required grounding of the metal structur e of the dish a ntenna. Refer also to the 810-2 which, by reference to ar ticle 82 0, requires that the sa tellite dish coaxial cable shield be connected to the gr ounding system of the building as close to the point of cable entry as practical.

Safety & Care

iii

Safety & Care

IMPORTANT: Be sure not

to place your DIRECTV

Receiver near anything

WET or HOT!

• Ensure proper ventilation — the vent slots on the DIRECTV Receiver must be left uncovere d to allow proper a irﬂ ow to the unit. Blocking the ai rﬂ ow to the unit could impai r performance or damage your receiver and other components.

• Do not stack electronic components or other objects on top of the DIREC TV Receiver. Also, do not stack the receiver on top of a “hot component” such as an aud io p ower ampliﬁ er.

• Protect your components from power surge s by connecting all the components before plugging a ny power cords into the wall outlet. Use of a surge protector is al s o recommended.

• Don’t overload power outlets or extension cords, which can result in the risk of ﬁ re or shock. It’s also important to us e only the type of power source ind icated on the marking lab el or in this manual.

• To prevent electrica l shock, thi s apparatus shall b e connected to a mains socke t outlet with a protective earthing and fully inserted.

• Avoid audio hum or interference by inserti ng all cable plugs ﬁ rmly into their jacks. Also, place Audio /Video (A/V) cables to the sides of the TV back panel rather than down the middle once connected. Try not to coil any twin-lea d cables and keep them away from A/V cables as much as possible.

• Never insert objects of any k ind into any openings in the DIRECTV Receiver (other than the DIRECTV

Access Card as detailed in this chapter).

• Place it on a ﬂ at, hard surfac e — do not operate the DIRE CTV Receiver on a ca rpet or other padded surface.

• Always unplug your DIRECTV Receiver before movin g it.

Safety & Care

• Always unplug the DIRECTV R eceiver, TV and other e quipment before you connect or disconnect any cables.

• Leave the main power connector accessible the mains connector at the back of the unit in case of emergency shutdown

• CAUTION: Electric Shoc k — never attempt to disassemble the DIRECTV Rece iver yourself; always take it to a qua liﬁ ed service person when repair is requ ired. Opening or removing covers may expose dangerous voltage or other risks, and incorre ct reass embly can cause shock when receiver is subsequently used. Attempted se lf-repair may al s o void your warranty. Changes or modiﬁ cations not expre ssly approved by the party responsible for complianc e (by the warranty or by the manuf acturer) cou ld void the user’s authority to operate the equipment.

• Do not drop your DIRE CTV Receiver and always move it with care.

• Have your DIRE CTV Receiver professionally serviced (do not attempt to servic e it yourself)

• Any cha nges or modiﬁ cations in c onstruct ion of t his device which are not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

For your information: The identiﬁ cation sticker can be located underneath or on the back of your receiver. The telecommunication net work voltage use d is the category number 3.

Safety & Care

Important

Important: This device incorporates an anticopy process tec hnology t hat is protected by U.S. p a tents and ot her intellectual property rights. The anticopy proce ss is lice nsed for non-commercial, home use only. Reverse engineering or disassembly is prohib ited. Unauthorize d changes or modiﬁ cations t o this equipment may void the user’s authority t o operate it.

Safety & Care

Great TV viewing is in your hands!

A good way to begin learning about your DIRECTV® System is to familiarize yourself with the remote control. You’ll ﬁ nd further details throughout the User Guide relating to speciﬁ c functions.

Navigating 101

You’ll ﬁ nd you can get around nearly all onscreen menus the same simple way.

4Highlight… a menu or button by using the

ARROW keys (up, down, left and right).

4Choose it… by pressing SELECT while the item

is highlighted.

Note: Don’t worry about getting stuck in a menu. You can always press EXIT to return to video.

Quick Tip

To place batteries in your remote control:

1. Remove cover from the battery compartment by sliding it downward.

2. Insert 2 AA batteries (supplied), matching the positive (+) and negative (–) at each end.

3. Slide the cover back on to complete installation.

To program your remote control:

1. See “Programming Your Remote Control” on page 20.

Keys in the shaded area below can be programmed to function with your VCR, DVD player or stand-alone DVR unit.

Changes remote to control other equipment,

Changes the “source” — the piece of equipment

whose signal is displayed on your TV

Displays the DIRECTV Interactive Home Page—

Displays the onscreen program Guide

Takes you to the screen you visited previously

Displays a compact menu of settings and services

In Guide, jumps 12 hours back; other functions

In Guide, jumps 12 hours forward; other functions

Tune to a channel directly; also input numbers and

letters when needed in onscreen menus

for example, a DVD

local weather and more!

Selects any highlighted item

vary — look for onscreen hints

Raises or lowers volume

Toggles sound volume on/off

NUMBER KEYS & DASH

MODE SWITCH

TV INPUT

STOP

REPLAY

REWIND

PAUSE

ACTIVE

GUIDE

SELECT

BACK

RED

GREEN

VOLUME

MUTE

AV1 AV2 TV

INPUT

PWR

ACTIVE

GUIDE

SELECT

BACK

VOL

MUTE PREV

1 2 3

4 5 6

JKL MNOGHI

7 8 9

TUV WXYZPQRS

DASH ENTER

POWER

Turns other equipment on and off, as selected with MODE switch

TV POWER ON/OFF

Turns your TV and DIRECTV Receiver on and off

POWER

ADVANCE

OFF

PLAY

FFWD

LIST

EXIT

INFO

CHAN

DEFABC

RECORD

LIST

Displays your To Do List

EXIT

Exits any menu and returns to last channel viewed

ARROWS

Move highlight to items in any direction needed

INFO

Displays info for a highlighted or fullscreen program

BLUE

In live TV, displays the Mini Guide; other functions vary — look for onscreen hints

PAGE

YELLOW

In fullscreen TV, cycles through alternate audio tracks; other functions vary — look for onscreen hints

CHAN/PAGE

In live TV, changes channel up or down; in a menu, such as the Guide, scrolls page up or down

Tunes to last channel viewed

ENTER

Activates number entries quickly

Contents

Chapter 1 – Getting Started

Welcome ..................................................................................................................................... 2

Making the Right Connections ..................................................................................................3

Hardware Reference ....................................................................................................................4

Getting Familiar ......................................................................................................................... 7

Choose Your Setup .................................................................................................................... 10

Guided Setup & Activation ...................................................................................................... 18

Programming Your Remote Control ......................................................................................... 20

Chapter 2 – What’s On

Watching TV ............................................................................................................................ 24

 e Guide .................................................................................................................................26

Autotune ................................................................................................................................... 28

Pay Per View .............................................................................................................................30

viii

Chapter 3 – The Quick Menu

Using the Quick Menu ............................................................................................................. 32

Settings ..................................................................................................................................... 32

Audio Options ..........................................................................................................................34

Category Sort ............................................................................................................................ 35

Pay Per View ............................................................................................................................. 35

Find By ..................................................................................................................................... 36

Date & Time ............................................................................................................................ 37

Favorites ....................................................................................................................................37

Caller ID & Messages ............................................................................................................... 39

Parental Controls ...................................................................................................................... 40

Chapter 4 – Other Information

Troubleshooting ........................................................................................................................ 46

Limited 90-Day Warranty ........................................................................................................ 55

Product Information ................................................................................................................. 60

DIRECTV PROTECTION PLAN ......................................................................................... 61

FCC Customer Information ..................................................................................................... 63

Index ......................................................................................................................................... 67

Section Title

Contents

Chapter 1

2 Welcome

3 Making the Right Connections 4 Hardware Reference 7 Getting Familiar 10 Choose Your Setup 18 Guided Setup & Activation 20 Programming Your Remote Control

Getting Started

Welcome

TIP

You can ﬁ nd additional

information and the latest

updates at DIRECT V.com.

With its astounding variety of channels and choices, crisp digital-quality picture and sound and

one-of-a-kind sports and events… DIRECTV® service oﬀ ers everything you’d want in your television

experience. With the DIRECTV Receiver you can expect more than ever before, with access to over

225 channels, including over 30 premium movie channels, with all the convenience of DIRECTV

service. DIRECTV® Pay Per View oﬀ ers a handy choice in recent hit movies, plus exciting live sports,

concerts and specials.  ere’s exclusive sports subscriptions for every taste and team. Even access to 36

commercial-free music channels!

To deliver this unique programming and enhance your entertainment experience, the DIRECTV®

System has been designed to be simple and user-friendly. You’ll ﬁ nd that most features are self-

explanatory, with onscreen directions to lead you through them.

So, welcome to the family.

Welcome

Making the Right Connections

When you are ready to connect your DIRECTV® Receiver and your other components, whether

you’re having your system professionally installed or handling it yourself, be sure to read over the

following few pages to familiarize yourself with some important tips for safety and care.

Before you begin

Your satellite dish antenna must be installed before you can begin following the procedures in this

User Guide. (Professional installation is highly recommended.) Your dish needs to be mounted

in a position where it has access to the satellite signals, and RG-6 coaxial cables must be run into

the room(s) where your receiver(s) will be located. If you choose to install the dish yourself, see the

separate instruction manual that came with your satellite dish antenna.

Package Contents

The following items are included with your DIRECTV Receiver:

4 A/V cable s (RCA type) 4 Access card 4 S-Video cable 4 User Guide 4 Phone cord 4 Remote Control & batteries 4 Power cord

Safety & Care

Chapter 1

Getting Started

DIRECTV

Hardware Reference

General

Satellite Dish Antenn a

This is your “dis h” and related hardwa re, afﬁ xed to your roof or ot her surface, which picks up the broadcast signals from our satellites.

DIR ECTV Recei ver (or Satellite Re ceiver)

Your DIRECTV Receiver picks up the sign al from your satellite dish antenna and translates it into v i e w a b le T V p r o g r a m m i n g .

Access Card

Contains information ab out your DIRECTV® service. It must be properly inserted for your rec e iver to work and to activ ate your programming.

Hardware Reference

Cables & Connections

Best Video: S-Video Jack and Cable

S-Video jacks and cable s prov ide the best picture quality. You will sti ll need to connect the left and right audio cables to the TV, or optical audio cable to your stereo, because the S-Video cable only carries the picture signal, not sound.

Audio/Video (A/V) Jac k and Cable

Audio /Video (A/V) cable s prov ide very good picture quality and stereo sound , and should be used if your TV do es not have S-Video jacks. The DIRECTV Rec e iver’s A/V jacks are color coded (yellow for video, red for right audio and white for left audio). If your TV has only one input for audio (mono), connect it to the left (white) audio jack on t he DIRECTV Receiver.

RF Jack and Coaxi al Cable (F-type)

RF jacks and coaxial c ables provide good picture and mono sound quality. They should be used if A/V connections are not available on your TV. RF jacks are used to connect to your TV and satellite dish, off-air antenna and cable feed connections . The RF jacks on t he re ceiver are labele d SATELL ITE IN, OFF-AIR IN a nd OUT TO TV. Note: Be sure to use RG-6 coax ial cable when connecting from the satellite dish to the DIRECTV Receiver.

Hardware Reference

S-Video Jack

Video

RF Jack

Chapter 1

Getting Started

Note: Not all cables come with your

digital satellite receiver; you may

need to purchase additional cables

depending on your setup.

Phone

Jack

Telephone Jack and Cord

The telephone line cord is required to connect your DIRECTV Receiver to a land-based telephone line if you choos e to sub s cribe to DIRECTV programming. The phone line connect ion is used to periodic ally call DIRECTV. You will need an RJ11-type modulator jack (the most common type of phone jack). Note: Do not connect your receiver to a digital PBX phone system — doing so may permanently damage your equipment and void your warr anty.

Cables & Connections

Getting Familiar

DIRECTV Receiver Front Panel

1 2 3 4 5 6 7 8 95

1) POWER – Turns your DIRECTV Receiver on or off. Your DIR E CTV Receiver still tunes and receives messages when powere d off.

2) REMOTE SENSOR – The infrared sensor picks up commands from the remote control.

3) GUIDE – Displays the onscreen program guide.

4) MENU – Brings up the Quick Menu to access settings and services.

5) ARROWS – Move the onscreen highlight up, down, left or right.

Helpful Hardware ReferenceGetting Familiar

6) SELECT – Selects the item highl ighted.

7) ACTIVE – Displays the DIRECTV Interactive Home Page—local weather and more!

8) INFO – Displays channel banner or info to a h ighlighted program or channel cell.

9) DOOR PANEL – The access card slot and RESET button are located beh ind the door panel.

Chapter 1

Getting Started

Act

Info

Insert your DIRECTV Access Card

Locate the access ca rd that came packed with your DIRECT V Receiver materials and insert t he card, facing upward, fully into the slot.

DIRECTV Receiver Rear Panel

1 2 3 4 5 6 7 8 9 10

Your equipment may not look exactly like the model illustrated.

1) SATELLITE IN – Use to connect the DIRECTV Receiver to the satellite d ish antenna.

2) OU T TO TV – Con nects the DIRECTV Rec eiver to your TV or VCR using RF coaxial cable. This jack provides the most basic connection, carryi ng good sound and video quality.

3) OFF-A IR IN – Connect a standard TV antenna or cable feed to t he DIRECTV Receiver using this jack. You can then sw itch b etween t he DIRECTV Receiver’s signal and the TV/cable feed.

4) 3/4 CHAN NEL SWI TCH – Al low s users to choose the channel that is not used in your area (3 or 4) when the receiver is conne cted to TV using RF coaxial cable from the

Getting Familiar

DIRECTV Receiver’s OUT TO TV.

5) S-VIDEO – Provides the best picture qual ity, better than VIDEO RCA-type or RF coaxial c able jacks. If your TV has an S-Video jack, us e it along with the audio jacks (S -Video only carries picture information, not sound) to connect to your TV.

6) VIDEO (Yellow) – Provides better pictu re qualit y than the OUT TO TV jack. Connec t the second RCA-type composite VIDEO jack to another device, such as a VCR. You must also connect the AUDIO cables when using the VIDEO connection.

7) AUDIO (R-Red and L-Wh ite) – Audio cables offer better sound qual ity than RF co axial cables. You can connect a second set of audio cables to another component, such as a VCR or stereo.

8) USB PORT – For future use.

9) PHONE – Connects the DIRECTV Receiver to a telephone wall jack. We require a land-based telephone connection to communicate periodically with your DIRECTV Receiver.

10) POWER – Connects the DIRECTV Receiver to an electrical outlet. We recommend you use a surge protector to safeguard your DIRE CTV Receiver from power spikes.

Getting Familiar

Chapter 1

Getting Started

TIP

When working with

cables, be sure to

connect corresponding

outputs and inputs (Video

OUT to Video IN, Right

Audio OUT to Right Audio

IN, etc.). Never connect

an IN to an IN or an OUT

to an OUT.

OUT IN

All A/V jacks and inputs

are color coded. Always

match the color of the

plug to the same color of

the jack.

Choose Your Setup

There are se veral ways to connect your receiver to match your particul ar equipment setup and to g ain optimum signal quality. The basic steps are as follows:

• Connect the satellite dish c able to your receiver.

• Connect the receiver audio and video to your TV or VCR.

• If you connected the re ceiver to a VCR, connect the VCR to your TV.

• Connect the rec e iver to a te lephone line.

• Plug i n all power cords. The following p ages give de tailed instruc tions on the types of connections you can m ake, depending on the equipment you have, in order to get the best picture and sound quality. Note that the back panels of your TV and other equ ipment may not exactly match those illustrated.

Connecting Your DIRECTV Receiver to the Satellite Dish

Connect the RG-6 RF coaxial cable from your satel lite dish to the jac k labeled SATELLITE IN on the DIRECTV Receiver.

Choose Your Setup

Connecting Your DIRECTV Receiver to your TV or VCR

Depending on the connections on the back of your TV or VCR, you have t he fol lowing options:

• S-Video & A/V A udio Connection ( Best Quality)

• A/V Connection (Be tter Quality)

• RF Coaxial Connect ion (Good Quality) These connections are desc ribed on the following p ages.

Choose Your Setup

Note

NOTE: To obtain optimum picture quality, make sure the receiver is connect ed directly to the TV. Connecti ng the receiv er to the TV through a VC R or DVD recorder is known to yield l ess than optimum picture qua lity, particular ly when viewing copy-protected p rogrammi ng.

Chapter 1

Getting Started

S-Video & A/V Audio Connection (Best Quality) Using the S-Video ca ble, connect one end to the S-VIDEO output jack on t he DIRECTV Receiver and the other end to the S-Video input jack on the TV.

Using the A/V ca ble, connect the white and red plugs from one end of the A /V cable to the AUDIO L (white) and R (red) jacks on the back of the DIRECTV Receiver. Connec t the plugs from other end of the A/V cable to the corresponding audio input jacks on your TV or VCR. Do not plug t he video (yellow) into either the DIRECTV Receiver or the TV.

If hooking up a VCR, use another A/V cable to connect the white and red plugs from one end of the

A/V cable to the audio L (white) and R (red) and video (yellow) output jacks on the back of the VCR.

Connect the plugs from the other end of the A/V cable to the corresponding input jacks on your TV.

 en, use another A/V cable to connect the white and red plugs from one end of the A/V cable to the

AUDIO L (white) and R (red) and VIDEO (yellow) OUTPUT jacks on the back of the DIRECTV

Receiver. Connect the plugs from other end of the A/V cable to the corresponding input jacks on

your VCR.

Now, continue on page 16, “Connecting Your DIRECTV Receiver to Your Telephone Line.”

Choose Your Setup

Television

DIRECTV® Receiver

Choose Your Setup

BEST QUALITY CONNECTION – S-Video & A/V Audio

The back panels of your equipment may not look exactly like tho se illustrated.

Chapter 1

Getting Started

TIP

A/V Connection (Better Quality)

Using the A/V ca ble, connect the white, red and yellow plugs f rom one end of the A/V ca ble to the AUDIO L (white) and R (red) and VIDEO (yellow) output jacks on the back of the DIRECTV Receiver. Connect the other end of the A/V cable to the corresponding A/V input jacks on your TV.

To switch between watching your

VCR and watching video from your

receiver, you may need to program

the INPUT key on your DIRECTV

remote. (See page 20 for info.)

Some TVs also have a MENU button

that allows you to change the video

source using an onscreen menu. If

you have trouble changing the video

source, refer to the instructions that

came with your TV.

Choose Your Setup

If hookin g up a VCR , using another A/V cable, connec t the white, red and ye llow plugs from one end of the A/V cable to the AUDIO L (white) a nd R (re d ) and VI DEO ( yellow) output jack s on the back of the DIRECTV Receiver. Connect the other end of the A/V cable to the corresponding input jack s on your VCR.

Then, run an A/V cable from the VCR’s A/V output to the TV’s A/V inputs. This will allow you to watch videotapes. NOTE: If your TV only has one set of A/V input jacks, this connection can also be made by running a RF cable from the VCR’s out to TV jack, to the TV’s antenna in jack.

Now, continue on page 16, “Connecting Your DIRECTV Receiver to Your Telephone Line.”

Note

If your TV only has one audio input jack use AUDIO L (w hite) jack on t he back of the DIRECTV Receiver to make the connection.

Television

DIRECTV® Receiver

Choose Your Setup

VERY GOOD QUALITY CONNECTION – A/V

The back panels of your equipment may not look exactly like those illustrated.

Chapter 1

Getting Started

TIP

To switch between watching your

VCR and watching video from your

receiver, you may need to program

the INPUT key on your DIRECTV

remote. (See page 20 for info.)

Some TVs also have a MENU button

that allows you to change the video

source using an onscreen menu. If

you have trouble changing the video

source, refer to the instructions that

came with your TV.

RF Coaxial Connection (Good Quality)

Using an RF coaxia l cable, connect one end to the OUT TO TV jack on the DIRECTV Receiver and the other end to the antenna in jack on the TV or VCR. If hooking up a VCR, use another RF coaxial cable to connect one end to the out to T V ja ck on the VCR and the other end to t he antenna in jack on the TV.

Set the 3/4 switch on the bac k of the DIRECTV R eceiver to the “blank” loca l channel for in you r area. For example, if you have a loc al Channel 3 in your area, then move the 3/4 switch to Channel 4. If you have a local Channe l 4 , then set the switch to Chan ne l 3. To watch DIRECTV programming, tune your TV to Channel 3 or 4 (depending on the posit ion of the 3/4 switch i n step 3 above).

Connecting Your DIRECTV Receiver to Your Telephone Line

Plug one end of the telephone cord into a phone jack on your wall (or into a phone splitter that is plugged into a phone jack) a nd the other end into the PHONE JACK on the back of the DIRECTV Receiver.

Completing the Connections

Plug al l power cords into electrica l sockets.

Choose Your Setup

Note

NOTE: The Good Quality connection can a lso be made using A/V ca bles if your VCR has A/V inp uts. To connec t using the A/V cables, connect the audio L (whit e), R (red) and video (yellow) plugs from one end of t he A/V cable to the AUDIO 1 L and R and VIDEO 1 jacks on the back of the DIRECTV Receiver. Connect the ot her end of the A/V cable to the corresponding jacks on your VCR .

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