DirecTV D11 User Manual

Safety & Care

WARNING

To reduce the ri sk of fire or electric shock, do not expose this product to rain or m oisture . The apparatus shall no t be expose d t o dripping or splashing and that no objects filled with liquids, such as vases, shall be plac ed on the apparatus

CAUTION

RISK OF ELECTRIC SHOCK

DO NOT OPEN

CAUTION: TO REDUCE THE RISK OF

ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK).

NO USER-SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE

PERSONNEL.

TIP

We highly recommend plugging

the DIRECTV Receiver into a surge

protector to prevent damage from

ﬂ uctuations in your power supply.

Your DIRECTV Receiver has been designed and manufactured to stringent quality and safety

standards. You should, however, be aware of the following important precautions for safe and optimal

use of the equipment.

Meaning of symbols printed on the rear panel of the product:

•

 e “ bolt of lightning” indicates un-insulated material within your unit may cause an

electrical shock. For the safety of everyone in your household, please do not remove product

covering.

•  e “exclamation point” calls attention to features for which you should read the enclosed

literature closely to prevent operating and maintenance problems.

Important Safety Instructions

1) Read t hese i n structions.

2) Keep these instructions.

3) Heed all warnings.

4) Follow all instructions.

5) Do not use this apparatus near water.

6) Clean only with dry cloth.

7) Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.

8) Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including ampliﬁ ers) that produce heat.

9) Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has

two blades with one wider than the other. A grounding type plug has two blades and a third

grounding prong.  e wide blade or the third prong are provided for your safety. If the provided

plug does not ﬁ t into your outlet, consult an electrician for replacement of the obsolete outlet.

10) Protect the power cord from being walked on or pinched particularly at plugs, convenience

receptacles, and the point where they exit from the apparatus.

11) Only use attachments/accessories speciﬁ ed by the manufacturer.

12) Use only with the cart, stand, tripod, bracket, or table speciﬁ ed by the manufacturer, or sold with

the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to

avoid injury from tip-over.

13) Unplug this apparatus during lightning storms or when unused for long periods of time.

14) Refer all servicing to qualiﬁ ed service personnel. Servicing is required when the apparatus has

been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled

or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does

not operate normally, or has been dropped.

• CAUT ION: Avoid moisture to reduce the risk of ﬁ re or electric shock . The DIRE CTV Receiver should not be used ne ar water (for example, kitchen sink, bathtub, pool, damp basement). Also, never spill liquid on t he re ceiver, and do not place vases or other vessel s containi ng liquid on top of it.

Safety & Care

The apparatus shall not be exposed to dripping or splashing a nd that no objects filled with liquids, such as vases, shall be placed on t he apparatus

Note to Satellite Dish Installer

This reminder is provided to call your attentio n t o articles 810 and 820 of the 2002 National Electrical Code. Refer to arti cle 810, in particular 810 -1 and 810-15, for required grounding of the metal structur e of the dish a ntenna. Refer also to the 810-2 which, by reference to ar ticle 82 0, requires that the sa tellite dish coaxial cable shield be connected to the gr ounding system of the building as close to the point of cable entry as practical.

Safety & Care

iii

Safety & Care

IMPORTANT: Be sure not

to place your DIRECTV

Receiver near anything

WET or HOT!

• Ensure proper ventilation — the vent slots on the DIRECTV Receiver must be left uncovere d to allow proper a irﬂ ow to the unit. Blocking the ai rﬂ ow to the unit could impai r performance or damage your receiver and other components.

• Do not stack electronic components or other objects on top of the DIREC TV Receiver. Also, do not stack the receiver on top of a “hot component” such as an aud io p ower ampliﬁ er.

• Protect your components from power surge s by connecting all the components before plugging a ny power cords into the wall outlet. Use of a surge protector is al s o recommended.

• Don’t overload power outlets or extension cords, which can result in the risk of ﬁ re or shock. It’s also important to us e only the type of power source ind icated on the marking lab el or in this manual.

• To prevent electrica l shock, thi s apparatus shall b e connected to a mains socke t outlet with a protective earthing and fully inserted.

• Avoid audio hum or interference by inserti ng all cable plugs ﬁ rmly into their jacks. Also, place Audio /Video (A/V) cables to the sides of the TV back panel rather than down the middle once connected. Try not to coil any twin-lea d cables and keep them away from A/V cables as much as possible.

• Never insert objects of any k ind into any openings in the DIRECTV Receiver (other than the DIRECTV

Access Card as detailed in this chapter).

• Place it on a ﬂ at, hard surfac e — do not operate the DIRE CTV Receiver on a ca rpet or other padded surface.

• Always unplug your DIRECTV Receiver before movin g it.

Safety & Care

• Always unplug the DIRECTV R eceiver, TV and other e quipment before you connect or disconnect any cables.

• Leave the main power connector accessible the mains connector at the back of the unit in case of emergency shutdown

• CAUTION: Electric Shoc k — never attempt to disassemble the DIRECTV Rece iver yourself; always take it to a qua liﬁ ed service person when repair is requ ired. Opening or removing covers may expose dangerous voltage or other risks, and incorre ct reass embly can cause shock when receiver is subsequently used. Attempted se lf-repair may al s o void your warranty. Changes or modiﬁ cations not expre ssly approved by the party responsible for complianc e (by the warranty or by the manuf acturer) cou ld void the user’s authority to operate the equipment.

• Do not drop your DIRE CTV Receiver and always move it with care.

• Have your DIRE CTV Receiver professionally serviced (do not attempt to servic e it yourself)

• Any cha nges or modiﬁ cations in c onstruct ion of t his device which are not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

For your information: The identiﬁ cation sticker can be located underneath or on the back of your receiver. The telecommunication net work voltage use d is the category number 3.

Safety & Care

Important

Important: This device incorporates an anticopy process tec hnology t hat is protected by U.S. p a tents and ot her intellectual property rights. The anticopy proce ss is lice nsed for non-commercial, home use only. Reverse engineering or disassembly is prohib ited. Unauthorize d changes or modiﬁ cations t o this equipment may void the user’s authority t o operate it.

Safety & Care

Great TV viewing is in your hands!

A good way to begin learning about your DIRECTV® System is to familiarize yourself with the remote control. You’ll ﬁ nd further details throughout the User Guide relating to speciﬁ c functions.

Navigating 101

You’ll ﬁ nd you can get around nearly all onscreen menus the same simple way.

4Highlight… a menu or button by using the

ARROW keys (up, down, left and right).

4Choose it… by pressing SELECT while the item

is highlighted.

Note: Don’t worry about getting stuck in a menu. You can always press EXIT to return to video.

Quick Tip

To place batteries in your remote control:

1. Remove cover from the battery compartment by sliding it downward.

2. Insert 2 AA batteries (supplied), matching the positive (+) and negative (–) at each end.

3. Slide the cover back on to complete installation.

To program your remote control:

1. See “Programming Your Remote Control” on page 20.

Keys in the shaded area below can be programmed to function with your VCR, DVD player or stand-alone DVR unit.

Changes remote to control other equipment,

Changes the “source” — the piece of equipment

whose signal is displayed on your TV

Displays the DIRECTV Interactive Home Page—

Displays the onscreen program Guide

Takes you to the screen you visited previously

Displays a compact menu of settings and services

In Guide, jumps 12 hours back; other functions

In Guide, jumps 12 hours forward; other functions

Tune to a channel directly; also input numbers and

letters when needed in onscreen menus

for example, a DVD

local weather and more!

Selects any highlighted item

vary — look for onscreen hints

Raises or lowers volume

Toggles sound volume on/off

NUMBER KEYS & DASH

MODE SWITCH

TV INPUT

STOP

REPLAY

REWIND

PAUSE

ACTIVE

GUIDE

SELECT

BACK

RED

GREEN

VOLUME

MUTE

AV1 AV2 TV

INPUT

PWR

ACTIVE

GUIDE

SELECT

BACK

VOL

MUTE PREV

1 2 3

4 5 6

JKL MNOGHI

7 8 9

TUV WXYZPQRS

DASH ENTER

POWER

Turns other equipment on and off, as selected with MODE switch

TV POWER ON/OFF

Turns your TV and DIRECTV Receiver on and off

POWER

ADVANCE

OFF

PLAY

FFWD

LIST

EXIT

INFO

CHAN

DEFABC

RECORD

LIST

Displays your To Do List

EXIT

Exits any menu and returns to last channel viewed

ARROWS

Move highlight to items in any direction needed

INFO

Displays info for a highlighted or fullscreen program

BLUE

In live TV, displays the Mini Guide; other functions vary — look for onscreen hints

PAGE

YELLOW

In fullscreen TV, cycles through alternate audio tracks; other functions vary — look for onscreen hints

CHAN/PAGE

In live TV, changes channel up or down; in a menu, such as the Guide, scrolls page up or down

Tunes to last channel viewed

ENTER

Activates number entries quickly

Contents

Chapter 1 – Getting Started

Welcome ..................................................................................................................................... 2

Making the Right Connections ..................................................................................................3

Hardware Reference ....................................................................................................................4

Getting Familiar ......................................................................................................................... 7

Choose Your Setup .................................................................................................................... 10

Guided Setup & Activation ...................................................................................................... 18

Programming Your Remote Control ......................................................................................... 20

Chapter 2 – What’s On

Watching TV ............................................................................................................................ 24

 e Guide .................................................................................................................................26

Autotune ................................................................................................................................... 28

Pay Per View .............................................................................................................................30

viii

Chapter 3 – The Quick Menu

Using the Quick Menu ............................................................................................................. 32

Settings ..................................................................................................................................... 32

Audio Options ..........................................................................................................................34

Category Sort ............................................................................................................................ 35

Pay Per View ............................................................................................................................. 35

Find By ..................................................................................................................................... 36

Date & Time ............................................................................................................................ 37

Favorites ....................................................................................................................................37

Caller ID & Messages ............................................................................................................... 39

Parental Controls ...................................................................................................................... 40

Chapter 4 – Other Information

Troubleshooting ........................................................................................................................ 46

Limited 90-Day Warranty ........................................................................................................ 55

Product Information ................................................................................................................. 60

DIRECTV PROTECTION PLAN ......................................................................................... 61

FCC Customer Information ..................................................................................................... 63

Index ......................................................................................................................................... 67

Section Title

Contents

Chapter 1

2 Welcome

3 Making the Right Connections 4 Hardware Reference 7 Getting Familiar 10 Choose Your Setup 18 Guided Setup & Activation 20 Programming Your Remote Control

Getting Started

Welcome

TIP

You can ﬁ nd additional

information and the latest

updates at DIRECT V.com.

With its astounding variety of channels and choices, crisp digital-quality picture and sound and

one-of-a-kind sports and events… DIRECTV® service oﬀ ers everything you’d want in your television

experience. With the DIRECTV Receiver you can expect more than ever before, with access to over

225 channels, including over 30 premium movie channels, with all the convenience of DIRECTV

service. DIRECTV® Pay Per View oﬀ ers a handy choice in recent hit movies, plus exciting live sports,

concerts and specials.  ere’s exclusive sports subscriptions for every taste and team. Even access to 36

commercial-free music channels!

To deliver this unique programming and enhance your entertainment experience, the DIRECTV®

System has been designed to be simple and user-friendly. You’ll ﬁ nd that most features are self-

explanatory, with onscreen directions to lead you through them.

So, welcome to the family.

Welcome

Making the Right Connections

When you are ready to connect your DIRECTV® Receiver and your other components, whether

you’re having your system professionally installed or handling it yourself, be sure to read over the

following few pages to familiarize yourself with some important tips for safety and care.

Before you begin

Your satellite dish antenna must be installed before you can begin following the procedures in this

User Guide. (Professional installation is highly recommended.) Your dish needs to be mounted

in a position where it has access to the satellite signals, and RG-6 coaxial cables must be run into

the room(s) where your receiver(s) will be located. If you choose to install the dish yourself, see the

separate instruction manual that came with your satellite dish antenna.

Package Contents

The following items are included with your DIRECTV Receiver:

4 A/V cable s (RCA type) 4 Access card 4 S-Video cable 4 User Guide 4 Phone cord 4 Remote Control & batteries 4 Power cord

Safety & Care

Chapter 1

Getting Started

DIRECTV

Hardware Reference

General

Satellite Dish Antenn a

This is your “dis h” and related hardwa re, afﬁ xed to your roof or ot her surface, which picks up the broadcast signals from our satellites.

DIR ECTV Recei ver (or Satellite Re ceiver)

Your DIRECTV Receiver picks up the sign al from your satellite dish antenna and translates it into v i e w a b le T V p r o g r a m m i n g .

Access Card

Contains information ab out your DIRECTV® service. It must be properly inserted for your rec e iver to work and to activ ate your programming.

Hardware Reference

Cables & Connections

Best Video: S-Video Jack and Cable

S-Video jacks and cable s prov ide the best picture quality. You will sti ll need to connect the left and right audio cables to the TV, or optical audio cable to your stereo, because the S-Video cable only carries the picture signal, not sound.

Audio/Video (A/V) Jac k and Cable

Audio /Video (A/V) cable s prov ide very good picture quality and stereo sound , and should be used if your TV do es not have S-Video jacks. The DIRECTV Rec e iver’s A/V jacks are color coded (yellow for video, red for right audio and white for left audio). If your TV has only one input for audio (mono), connect it to the left (white) audio jack on t he DIRECTV Receiver.

RF Jack and Coaxi al Cable (F-type)

RF jacks and coaxial c ables provide good picture and mono sound quality. They should be used if A/V connections are not available on your TV. RF jacks are used to connect to your TV and satellite dish, off-air antenna and cable feed connections . The RF jacks on t he re ceiver are labele d SATELL ITE IN, OFF-AIR IN a nd OUT TO TV. Note: Be sure to use RG-6 coax ial cable when connecting from the satellite dish to the DIRECTV Receiver.

Hardware Reference

S-Video Jack

Video

RF Jack

Chapter 1

Getting Started

Note: Not all cables come with your

digital satellite receiver; you may

need to purchase additional cables

depending on your setup.

Phone

Jack

Telephone Jack and Cord

The telephone line cord is required to connect your DIRECTV Receiver to a land-based telephone line if you choos e to sub s cribe to DIRECTV programming. The phone line connect ion is used to periodic ally call DIRECTV. You will need an RJ11-type modulator jack (the most common type of phone jack). Note: Do not connect your receiver to a digital PBX phone system — doing so may permanently damage your equipment and void your warr anty.

Cables & Connections

Getting Familiar

DIRECTV Receiver Front Panel

1 2 3 4 5 6 7 8 95

1) POWER – Turns your DIRECTV Receiver on or off. Your DIR E CTV Receiver still tunes and receives messages when powere d off.

2) REMOTE SENSOR – The infrared sensor picks up commands from the remote control.

3) GUIDE – Displays the onscreen program guide.

4) MENU – Brings up the Quick Menu to access settings and services.

5) ARROWS – Move the onscreen highlight up, down, left or right.

Helpful Hardware ReferenceGetting Familiar

6) SELECT – Selects the item highl ighted.

7) ACTIVE – Displays the DIRECTV Interactive Home Page—local weather and more!

8) INFO – Displays channel banner or info to a h ighlighted program or channel cell.

9) DOOR PANEL – The access card slot and RESET button are located beh ind the door panel.

Chapter 1

Getting Started

Act

Info

Insert your DIRECTV Access Card

Locate the access ca rd that came packed with your DIRECT V Receiver materials and insert t he card, facing upward, fully into the slot.

DIRECTV Receiver Rear Panel

1 2 3 4 5 6 7 8 9 10

Your equipment may not look exactly like the model illustrated.

1) SATELLITE IN – Use to connect the DIRECTV Receiver to the satellite d ish antenna.

2) OU T TO TV – Con nects the DIRECTV Rec eiver to your TV or VCR using RF coaxial cable. This jack provides the most basic connection, carryi ng good sound and video quality.

3) OFF-A IR IN – Connect a standard TV antenna or cable feed to t he DIRECTV Receiver using this jack. You can then sw itch b etween t he DIRECTV Receiver’s signal and the TV/cable feed.

4) 3/4 CHAN NEL SWI TCH – Al low s users to choose the channel that is not used in your area (3 or 4) when the receiver is conne cted to TV using RF coaxial cable from the

Getting Familiar

DIRECTV Receiver’s OUT TO TV.

5) S-VIDEO – Provides the best picture qual ity, better than VIDEO RCA-type or RF coaxial c able jacks. If your TV has an S-Video jack, us e it along with the audio jacks (S -Video only carries picture information, not sound) to connect to your TV.

6) VIDEO (Yellow) – Provides better pictu re qualit y than the OUT TO TV jack. Connec t the second RCA-type composite VIDEO jack to another device, such as a VCR. You must also connect the AUDIO cables when using the VIDEO connection.

7) AUDIO (R-Red and L-Wh ite) – Audio cables offer better sound qual ity than RF co axial cables. You can connect a second set of audio cables to another component, such as a VCR or stereo.

8) USB PORT – For future use.

9) PHONE – Connects the DIRECTV Receiver to a telephone wall jack. We require a land-based telephone connection to communicate periodically with your DIRECTV Receiver.

10) POWER – Connects the DIRECTV Receiver to an electrical outlet. We recommend you use a surge protector to safeguard your DIRE CTV Receiver from power spikes.

Getting Familiar

Chapter 1

Getting Started

TIP

When working with

cables, be sure to

connect corresponding

outputs and inputs (Video

OUT to Video IN, Right

Audio OUT to Right Audio

IN, etc.). Never connect

an IN to an IN or an OUT

to an OUT.

OUT IN

All A/V jacks and inputs

are color coded. Always

match the color of the

plug to the same color of

the jack.

Choose Your Setup

There are se veral ways to connect your receiver to match your particul ar equipment setup and to g ain optimum signal quality. The basic steps are as follows:

• Connect the satellite dish c able to your receiver.

• Connect the receiver audio and video to your TV or VCR.

• If you connected the re ceiver to a VCR, connect the VCR to your TV.

• Connect the rec e iver to a te lephone line.

• Plug i n all power cords. The following p ages give de tailed instruc tions on the types of connections you can m ake, depending on the equipment you have, in order to get the best picture and sound quality. Note that the back panels of your TV and other equ ipment may not exactly match those illustrated.

Connecting Your DIRECTV Receiver to the Satellite Dish

Connect the RG-6 RF coaxial cable from your satel lite dish to the jac k labeled SATELLITE IN on the DIRECTV Receiver.

Choose Your Setup

Connecting Your DIRECTV Receiver to your TV or VCR

Depending on the connections on the back of your TV or VCR, you have t he fol lowing options:

• S-Video & A/V A udio Connection ( Best Quality)

• A/V Connection (Be tter Quality)

• RF Coaxial Connect ion (Good Quality) These connections are desc ribed on the following p ages.

Choose Your Setup

Note

NOTE: To obtain optimum picture quality, make sure the receiver is connect ed directly to the TV. Connecti ng the receiv er to the TV through a VC R or DVD recorder is known to yield l ess than optimum picture qua lity, particular ly when viewing copy-protected p rogrammi ng.

Chapter 1

Getting Started

S-Video & A/V Audio Connection (Best Quality) Using the S-Video ca ble, connect one end to the S-VIDEO output jack on t he DIRECTV Receiver and the other end to the S-Video input jack on the TV.

Using the A/V ca ble, connect the white and red plugs from one end of the A /V cable to the AUDIO L (white) and R (red) jacks on the back of the DIRECTV Receiver. Connec t the plugs from other end of the A/V cable to the corresponding audio input jacks on your TV or VCR. Do not plug t he video (yellow) into either the DIRECTV Receiver or the TV.

If hooking up a VCR, use another A/V cable to connect the white and red plugs from one end of the

A/V cable to the audio L (white) and R (red) and video (yellow) output jacks on the back of the VCR.

Connect the plugs from the other end of the A/V cable to the corresponding input jacks on your TV.

 en, use another A/V cable to connect the white and red plugs from one end of the A/V cable to the

AUDIO L (white) and R (red) and VIDEO (yellow) OUTPUT jacks on the back of the DIRECTV

Receiver. Connect the plugs from other end of the A/V cable to the corresponding input jacks on

your VCR.

Now, continue on page 16, “Connecting Your DIRECTV Receiver to Your Telephone Line.”

Choose Your Setup

Television

DIRECTV® Receiver

Choose Your Setup

BEST QUALITY CONNECTION – S-Video & A/V Audio

The back panels of your equipment may not look exactly like tho se illustrated.

Chapter 1

Getting Started

TIP

A/V Connection (Better Quality)

Using the A/V ca ble, connect the white, red and yellow plugs f rom one end of the A/V ca ble to the AUDIO L (white) and R (red) and VIDEO (yellow) output jacks on the back of the DIRECTV Receiver. Connect the other end of the A/V cable to the corresponding A/V input jacks on your TV.

To switch between watching your

VCR and watching video from your

receiver, you may need to program

the INPUT key on your DIRECTV

remote. (See page 20 for info.)

Some TVs also have a MENU button

that allows you to change the video

source using an onscreen menu. If

you have trouble changing the video

source, refer to the instructions that

came with your TV.

Choose Your Setup

If hookin g up a VCR , using another A/V cable, connec t the white, red and ye llow plugs from one end of the A/V cable to the AUDIO L (white) a nd R (re d ) and VI DEO ( yellow) output jack s on the back of the DIRECTV Receiver. Connect the other end of the A/V cable to the corresponding input jack s on your VCR.

Then, run an A/V cable from the VCR’s A/V output to the TV’s A/V inputs. This will allow you to watch videotapes. NOTE: If your TV only has one set of A/V input jacks, this connection can also be made by running a RF cable from the VCR’s out to TV jack, to the TV’s antenna in jack.

Now, continue on page 16, “Connecting Your DIRECTV Receiver to Your Telephone Line.”

Note

If your TV only has one audio input jack use AUDIO L (w hite) jack on t he back of the DIRECTV Receiver to make the connection.

Television

DIRECTV® Receiver

Choose Your Setup

VERY GOOD QUALITY CONNECTION – A/V

The back panels of your equipment may not look exactly like those illustrated.

Chapter 1

Getting Started

TIP

To switch between watching your

VCR and watching video from your

receiver, you may need to program

the INPUT key on your DIRECTV

remote. (See page 20 for info.)

Some TVs also have a MENU button

that allows you to change the video

source using an onscreen menu. If

you have trouble changing the video

source, refer to the instructions that

came with your TV.

RF Coaxial Connection (Good Quality)

Using an RF coaxia l cable, connect one end to the OUT TO TV jack on the DIRECTV Receiver and the other end to the antenna in jack on the TV or VCR. If hooking up a VCR, use another RF coaxial cable to connect one end to the out to T V ja ck on the VCR and the other end to t he antenna in jack on the TV.

Set the 3/4 switch on the bac k of the DIRECTV R eceiver to the “blank” loca l channel for in you r area. For example, if you have a loc al Channel 3 in your area, then move the 3/4 switch to Channel 4. If you have a local Channe l 4 , then set the switch to Chan ne l 3. To watch DIRECTV programming, tune your TV to Channel 3 or 4 (depending on the posit ion of the 3/4 switch i n step 3 above).

Connecting Your DIRECTV Receiver to Your Telephone Line

Plug one end of the telephone cord into a phone jack on your wall (or into a phone splitter that is plugged into a phone jack) a nd the other end into the PHONE JACK on the back of the DIRECTV Receiver.

Completing the Connections

Plug al l power cords into electrica l sockets.

Choose Your Setup

Note

NOTE: The Good Quality connection can a lso be made using A/V ca bles if your VCR has A/V inp uts. To connec t using the A/V cables, connect the audio L (whit e), R (red) and video (yellow) plugs from one end of t he A/V cable to the AUDIO 1 L and R and VIDEO 1 jacks on the back of the DIRECTV Receiver. Connect the ot her end of the A/V cable to the corresponding jacks on your VCR .

TelevisionTelevision

DIRECTV® ReceiverDIRECTV® Receiver

Choose Your Setup

GOOD QUALITY CONNECTION – RF C oaxial

The back panels of your equipment may not l ook exactl y like those illustrated.

Chapter 1

Getting Started

Guided Setup & Activation

Now that your rece iver and equipment are all hooked up and plugge d in, you’re ready to ﬁ nis h all t he detail s to begin receiving your DIRECTV service.

TIP

You may decide to set up,

change or adjust some of the

settings later. When you’re

ready, press MENU on your

remote, press SELECT on

Settings then select Setup.

Guided Setup & Activation

SELECT

1) M ake sure t he MODE SWITCH on the remote control is set to DIRECTV.

2) Press TV P OWER ON. The DIR E CTV Receiver wi ll turn on.

3) The ﬁ rst screen will allow you to select a language. Using the arrow keys on the remote control, move to the language you prefer and press SELECT.

4) You will see a Welcome screen.

Now, let us lead the way…

Simply follow the onscreen d irections to complete your setup functions. If you’ve installed your satellite dish and sys tem yourself, you’ll be guided though v arious functions for optimizing your signa l and setup — includ ing positioning you r dish and a s ystem test. If, like most people, you had your system profe ssionally installed, these functions already h ave b een completed.

Important

In order t o protect your TV screen from burn-in (a side-effect ca used when a stationary imag e is displ ayed for too lon g ), the DIRECTV Receiver interface automatically goes into scr een saver mode, and displays a black screen with a moving logo when no key is pressed for 5 min utes or more while a stationary image is displaye d on the TV. To dismiss the screen saver and retu rn to what you were doing, press any key on the remote. Burn-in may ca use permanent damage to your TV and DIR ECTV is not liable fo r any damages that may be c aused to your TV.

After these setup procedures are complete, you’ll see the Satell ite Data Acquisition scre en, as the receiver gathers information f rom the satellite for the onscre en program guide.

Next, you’ll be given the opportunity to set up your phone connection, as well as program your remote to control other equipment such as your TV and/or DVD player. Just follow the screen instructions a nd you’ll be ready to watch in no time!

Activate Your DIRECTV Service

Once al l the setup processes a re complete, all that’s left to do is activate your DIRECTV s ervice. Before you make the call, be sure to:

4 Tune to Channel 100 and be sure you’re picking up a satellite signal (DIRECTV ch annel). 4 Have on hand your service address, social secu rity number a nd a valid major credit card. 4 Note your access c ard and receiver ID numbers (ﬁ nd these by pressi ng MENU, then go to

Settings and press SELECT. Then go to Setup and press SELEC T. Highlight Info & Test and press SELECT.

When you’re ready, just call 1-800-DIRECTV (1-800-347-3288) and pick the programmi ng packa ge that’s right for you.

Guided Setup & Activation

Chapter 1

Getting Started

Programming Your Remote Control

You can program the DIRECTV remote control to operate your TV power, volume and mute,

additional equipment such as a DVD, VCR, stereo, or second TV or DIRECTV Receiver.

1) Press MENU to display the Quick Menu.

2) Highlight Settings and press SELECT.

3) Highlight Setup and press SELECT.

4) Press SELECT on Remote in the left menu.

5) Follow the onscreen instructions to program your remote for your TV or additional equipment

(AV1 and AV2).

Once your remote is programmed to work with your TV, the VOL and MUTE key control the TV

regardless of the slide switch position. If you would like to change the VOL and MUTE to work with

another component, you can. Simply set up your remote to work with the component, and then move

the slide switch to the position you would like to lock the VOL and MUTE keys to. Point the remote

away from your DIRECTV Receiver and press and hold MUTE and SELECT until the light near the slide switch blinks twice (about 5 seconds). Enter 9-9-3.  e light will blink twice, indicating the VOL and MUTE are now locked to the chosen component, no matter what position the slide switch is in.

Programming Your Remote Control

Factory Defaults

To reset all the functions of the remote control to the factory defaults, follow these steps:

1) Point the remote away from your DIRECTV Receiver and components. Press and hold MUTE

and SELECT until the light above the slide switch on the remote ﬂ ashes twice (about 5 seconds).

2) Enter 9-8-1.  e light on the remote will ﬂ ash twice, indicating you have cleared AV1, AV2 and

TV modes.

Programming Your Remote Control

Section Title

Chapter 1

Getting Started

Chapter 1

Chapter 2

24 Watching TV 26 The Guide 28 Autotune 30 Pay Per View

What’s On

TIP

Use the Channel Lineup (included

in your Welcome package) to get

familiar with our channel numbers.

Watching TV

Now that everything’s set up, you’re ready to grab your remote and start surﬁ ng!

With the MODE switch to the left (under the DIRECTV logo), press TV POWER ON. To access

the channel of your choice, simply key in its numbers on your remote (the channel will appear in a

few seconds, or press ENTER after the numbers and it will appear right away). You can also navigate

to diﬀ erent channels through the Guide, covered in detail starting on page 26. Keep in mind, either

way, you’ll only be able to access those channels in your chosen DIRECTV

Use the black keys on the left side of your remote control to adjust volume up or down (VOL) or mute

the sound ( MUTE).  e black keys on the right side can take you to the next channel numerically up

or down (CHAN), or jump to the previous channel you watched (PREV).

programming package.

Watching TV

The Channel Banner

Any time you tune to a channel, you’ll see the channel banner appear across the top of

the screen.  is banner displays the following useful information:

1) Current date & time

2) DIRECTV Channel – Channel logo, number and call letters of the station you’re currently

viewing.

3) Program – Program title, stop and start time and rating of the current program.

4) Current Favorites – Favorite Channels list currently in use.

5) Audio options – Two states: bright and dim. If displayed brightly, alternate audio options are

available.

6) Messages – Two states: bright and dim. If displayed brightly, there are new DIRECTV messages

in Caller ID & Messages.

7) P a r e n t a l C o n t r o l s – Parental Controls lock status.  ree states: Locked, unlocked and

temporarily unlocked.

Music Channels

Your DIRECTV service includes doze ns of enjoyab le, continuous, co mmercia l-free music channels with something for every taste. Tune to th ese just as you would to any channel. You’ll see a special Channel Banner that initial ly displ ays the channel description (for example, “Alternative,” “Today’s Country”). As each song is played, its info will appear in the banner, including song title, artist and record company..

1 2 3 4 5 6 7

The channel banner gives you info

on the channel and show you are

currently watching.

To see program details at any time

press INFO on your remote (press

a second time to clear). Select

More Info button to see additional

options.

Chapter 2

What’s On

The Guide

TIP

Press the GUIDE key twice to skip

the Category Sort screen.

GUI

Overview of the DIRECTV Advanced Program Guide

 e Guide displays listings of current and upcoming programs for up to 3.5 days in advance. Find

out what’s on (now or later), change the channel, ﬁ nd and purchase a pay per view movie or event, or

search for a program you’re interested in.

Icons you may see in the Guide:

4 – Broadcast in letterbox (16:9 or widescreen) format

4 – All Day Ticket Pay Per View showings (pay once, watch all day)

The Guide

Getting Around in the Guide

Press the GUIDE key on your remote, then choose how you want to ﬁ lter the Guide. Select All

Channels, or channels in a speciﬁ c category.

Moving through the Guide is simple:

4  e UP, DOWN, LEFT and RIGHT arrow keys move you through listings and time slots.

Highlight a program or channel cell to view its description.

4 Use the CHAN key up or down to scroll a full page.

4 Press the RED or GREEN keys to move forward or back in time.

4 To tune to a program that is on now, highlight the program and press SELECT. Selecting a future

program displays program information.

4 Press INFO when you’ve highlighted a show in the Guide to view a more in-depth description and

options. Pressing INFO when you’ve highlighted the channel name displays the channel’s listing

for up to 3.5 days.

4 Press SELECT when you’ve highlighted a channel cell (far left) to view that channel in the TV

window.

4 Press MENU to see Guide options, change your Favorites list, or jump to a desired date and time.

LIST

GUIDE

ACTIVE

SELECT

EXIT

Highlight an item by using the arrow

keys to move LEFT, RIGHT, UP or

DOWN. Press SELECT to access the

information or channel.

Chapter 2

What’s On

Autotune

An even better way to catch all your favorites

Autotune is a great way to see your favorite programs on your schedule. You won’t miss your favorite

series because it moved to a diﬀ erent day or time, or miss your team’s playoﬀ game because you had to

work late. Just set a program to autotune and your DIRECTV® Receiver will tune to it automatically

when it starts.

To schedule a program for autotuning with speciﬁ c options:

1) Highlight a program that interests you and press INFO.

2) Highlight and select Autotune. A screen is displayed where you can set Autotune options for that

program. Follow the onscreen instructions to set the program to autotune as you wish.

3) Select the Set Autotune button, then OK on the conﬁ rmation screen.

If a program you select to autotune conﬂ icts with another program, you will be notiﬁ ed of the conﬂ ict

at the time and given a choice of which autotune to cancel.

Autotune

Changing Autotune Options/Canceling an Autotune

Once you have scheduled a program to autotune, you can change the autotune options or cancel

the autotune by selecting the program in the Guide or the To Do List (press LIST); then, select the

Autotune item in the left menu, and follow the onscreen instructions to change the program’s options

or cancel the Autotune completely.

You can change the following Autotune options:

• For all programs, you can extend Autotune start and stop times (for example, start 1 minute before

the program; stop 5 minutes after the scheduled end of the program).

• For programs with multiple episodes, you can select whether to Autotune ﬁ rst run programs and

repeats or just ﬁ rst runs.

Recording to VCR

To record a program on your VCR, make sure you’ve connected your VCR properly to your

DIRECTV Receiver, then set up your VCR to record at the same time as a scheduled autotune

and you’re set. See your VCR User’s Guide for information on how to set it up for scheduled or

manual recording.

Autotune

Chapter 2

What’s On

TIP

You can also order DIRECTV Pay

Per View movies and events on the

Internet at DIRECTV.com or over the

phone at 1-800-531-5000. Keep in

mind, though, there is an ordering

fee for those purchases placed over

the phone.

Pay Per View

The Latest Movies, 24 Hours a Day

You don’t have to go out for the best and biggest movies and special events! Recent hits and events like

sports, comedy and more are available 24 hours a day on DIRECTV® Pay Per View. You’ll ﬁ nd them

listed in the Guide in the 100s, with previews on channel 100.

Tune to a pay per view program or press INFO on a highlighted pay per view program. Select a Buy

option and follow the onscreen instructions. As long as your receiver has been connected to a land-

based phone line, you can use your remote to order. You’ll get a reminder a few minutes before the pay

per view’s start time.

You can cancel your pay per view order for any reason as long as none of the program has been

viewed. Press LIST to display the To Do List. Press SELECT on the Purchase item in the left menu.

Select the desired program and follow the onscreen instructions.

Pay Per View

Chapter 3

32 Using the Quick Menu 32 Settings 35 Audio Options 36 Category Sort 36 Pay Per View 37 Find By 38 Date & Time 38 Favorites 39 Caller ID & Messages 40 Parental Controls

The Quick Menu

Using the Quick Menu

Press MENU on your remote to easily access DIRECTV features. Once the Quick Menu is

displayed, use the UP and DOWN arrows to highlight a desired menu item, then press SELECT

to access that item. Some menu items will display a submenu, others will take you directly to a new

screen. To remove the Quick Menu at any time, press MENU again.

Settings

Selecting Settings in the Quick Menu displays a submenu of items that lets you customize, adjust

and keep track of your DIRECTV viewing experience.

Setup

 e Setup item in the Quick Menu displays the Setup screen, where you can access the Info & Test,

Satellite Setup, Remote Setup, Audio Setup, Display Setup, Access Card and System Reset screens.

Using the Quick Menu

Info & Test

 e System Info option lets you view the current system information.  e System Test option lets

you run a test on the tuner, access card, receiver ID and phone line.

Satellite

 is option is useful if your DIRECTV® Receiver has lost signal strength, or you need to realign

your satellite dish.

Access Card

Follow the onscreen directions to replace your access card. You will need your old and new access

cards to complete this process. (Note: DIRECTV will provide new access cards and instructions

when necessary.)

Reset

From here you can restart the receiver, reset to factory defaults, or reset everything.

Settings

Scheduler

 is feature gives you an overview of and access to all the programs you’ve set to Autotune or

purchase.

Chapter 3

The Quick Menu

Favorites

Check the current status of your Favorites list(s) by clicking here, and make changes if you like. See

page 38 for more details.

Parental Controls

Check the current restrictions of your Parental Controls by clicking here, and make any

adjustments. See page 40 for more details.

Favorites

Audio Options

Some programs have alternate audio available (such as other language tracks or Dolby Digital).  is

option only appears in the Quick Menu over Live TV when the current program has alternate audio.

You can set the default so that whenever a program has alternate audio available, it automatically

plays this audio, or you can change the alternate audio temporarily for the program you are

watching. In either case, press MENU while in Live TV, then:

To change the default audio, from the Quick Menu, select Settings, select Setup, then select Audio

in the left menu and follow the onscreen instructions.

To temporarily change the audio, from the Quick Menu, select Audio Options, then select the

audio track you prefer. Once the program is over or you change the channel, the audio will change

back to the default setting.

Audio Options

Chapter 3

The Quick Menu

Category Sort

 is feature lets you temporarily arrange the Guide to list only programs in a particular category

such as Movies, Sports or News.

While in the Guide, from the Quick Menu, select Category Sort. To further narrow your search,

select the category you want, then select a subcategory if you wish. To quickly move through the

Category Search results, use the RED or GREEN key on your remote to advance or reverse in 90-

minute increments.

Press GUIDE to return to the regular Guide, or EXIT to return to live TV.

Pay Per View

 is option enables you to check out DIRECTV Pay Per View listings by category.

While in the Guide, press MENU, then select Pay Per View. You will see three choices for sorting

the listings. Choose All to display all current pay per view programs. Movies will give you listings of

all current movies available. Pick Special Events to see speciﬁ c events such as sports, comedy specials

and more.  e Guide will update with matching programs.

Category Sort

Find By

Would you like to locate a particular program, movie or sports event you want to see — even shows

starring a favorite actor, or games with your favorite team? Find by oﬀ ers some easy ways to spot just

what you want to watch.

Press MENU, then select Find by. You can ﬁ nd a program by Title, Person, Keyword or Channel.

Your search will be quicker if you narrow your search by selecting subcategories; just follow the

onscreen instructions. Once you’ve found a program you’re after, all you have to do is highlight and

select the title to display when the program is on.

Recent Finds

If you’d like to repeat a previous search, select Recent Finds, then select your search to view

matching programs.

Find By

Note

Keep in mind , when you search with Fin d by, only t hose programs slated to air w ithin the Guide’s number of days of programming supported by your receiver will appear on your list.

Chapter 3

The Quick Menu

Date & Time

 is option gives you a convenient way to look several days ahead in the Guide, without having to

scroll through pages of programs.

Favorites

Favorites allows you to set up special, customized Guide that shows only those channels you choose.

So you can have easy access to the channels you like best, or perhaps a grouping of family channels

just for the kids.

When you’re using a Favorites list, the Guide will only display those channels you’ve

chosen — and you’ll also only see those channels when you change channels using CHAN UP/

D O W N o n y o u r r e m o t e .

Keep in mind, no matter what Favorites list you’re currently using, you can still always access any

channel you receive by keying in its channel number on your remote. You can also edit or delete a

list at any time.

Date & Time

Caller ID & Messages

 is feature lets you get messages from DIRECTV. If you have Caller ID service*, you can also

view phone calls you’ve received or turn call notiﬁ cation on or oﬀ . Press MENU to display the

Quick Menu, select Caller ID & Msgs, then select Edit Settings. Select either Caller ID or Messages

from the left menu, as desired.

Caller ID

 e Call Log tab displays up to 25 recent incoming calls. Highlight and select a name to delete that

listing from your log.

 e Notiﬁ cation tab lets you turn the notiﬁ cation feature on or oﬀ . When the Notiﬁ cation option is

on, you’ll see a notice on your TV screen whenever a call comes in.

Caller ID & Messages

Note

* You must subscribe to Caller ID service through your local telephone company, and your DIRECTV Receiver must be connected to a phone line.

Chapter 3

The Quick Menu

DIRECTV Messages

 is feature lets you view a listing of current DIRECTV messages waiting for you. Simply

highlight and select a message in the list to read, then you’ll have the choice to keep or delete it.

 e messages icon will appear brightly on your channel banner whenever there’s any new or unread

message in your Inbox.

Parental Controls

Parental Controls enables parents to place certain restrictions on just who’s watching what, and

require a passcode to view restricted programming. Whether it’s for mature content or spending

amounts, you’re always able to keep limitations where you want them for the whole family.

Press MENU to display the Quick Menu, SELECT Parental Controls, then Edit Settings, and you’ll

see the current status showing any restrictions.  e system default is “unlocked” for all categories.

Parental Controls

Ratings

Here you can set rating limits for Movies and TV:

1 ) S E L E C T Ratings.

2) Move to the right to SELECT the another tab. Note: You can use RED or GREEN to cycle

tabs.

Movies

Highlight and select the Movies tab, then set the overall rating limit you wish to impose Brief

descriptions of the ratings appear for your guidance.

TV Programs

SELECT the TV tab, then highlight and select the TV rating you desire. You can also set ratings

for particular content (for example, Fantasy Violence, Dialogue), each of which is described when

highlighted.

Parental Controls

TIP

For ratings limits and channel

blocks, as well as most other

checkbox-type items, pressing

SELECT toggles the item on and off

when setting them up.

SELECT

Other Shows

To block programming that has no rating — such as news and sports and shows with a rating of

“None” — select the Other tab.

Chapter 3

The Quick Menu

Channel Blocks

You can block viewing of a certain channel or channels from this menu.

SELECT Chan Blocks in the left menu, then scroll down the channel list to SELECT those you

wish to block, or key in channel numbers for quicker access. Use Block All or Allow All to save time

if you wish to aﬀ ect a large number of channels.

Spending

From the left menu, SELECT Spending, then set your preferred spending limit

for any single pay per view purchase. Simply key in the amount using the numbers on your remote.

Hours

From the left menu, SELECT Hours, then set your preferred hours during which TV can be

viewed. You can set hours based on “school nights” and weekend nights—Monday- ursday,

Friday-Saturday, and Sunday.

Parental Controls

Now, lock it

Once you’ve set the restrictions you want, choose Lock Now from the left menu. You’ll be directed

to create a passcode (which you’ll want to make easy enough to remember, but hard enough that the

little ones won’t guess it!).  is passcode will be your entry to unlocking and adjusting limitations

in the future.

An onscreen message will appear whenever anyone tries to tune to a channel or program that has

been restricted, or attempts to spend or watch beyond limitations set. He or she will not be allowed

to proceed without the passcode. Using your passcode, you can easily override the limits.

Parental Controls

TIP

Let me in…!

Temporarily or permanently unlocking a restriction is easy. To temporarily unlock a particular

program:

1) When any controls are currently activated, Unlock Now will appear if you try to tune to a

restricted program.

2) Select Unlock Now and enter the password.

For more unlock options:

1 ) P r e s s M E N U , t h e n S E L E C T Parental Controls.

The Parental Control icon in the

Channel Banner will tell you if the

receiver is locked, temporarily

unlocked, or unlocked.

Locked Unlocked

Temporarily

Unlocked

Chapter 3

The Quick Menu

2) Various options for removing restrictions temporarily or permanently will appear. Select one

and enter your password.

Also note: If you have Parental Controls set and temporarily unlocked, turning the receiver power

oﬀ will relock the box. If anyone tries to unlock restrictions using an invalid passcode, there’s a time

delay that’s added with each additional attempt to discourage them.

To change your passcode at any time:

1 ) P r e s s M E N U , S E L E C T Parental Controls, then Edit Settings.

2) Scroll down to Passcode and press SELECT.

3) Enter your old password, then enter a new one twice to conﬁ rm.

Parental Controls

Chapter 4

46 Troubleshooting 55 Limited 90-Day Warranty

Product Information

60 61 DIRECTV PROTECTION PLAN

FCC Customer Information

63 67 Index

Other Information

TIP

You can ﬁ nd additional

troubleshooting help at DIRECTV.

com.

Troubleshooting

Many problems can be corrected by performing a simple reset of the DIRECTV® Receiver. If you

experience the image freezes, audio freezes or blank screen, or the system won’t respond to front panel button or remote control, try one of these:

4 Press the red RESET button behind the access card panel door on the front of the

DIRECTV Receiver, then wait for program guide information to be acquired.

4 If the problems persist, try unplugging the power cord of the DIRECTV Receiver for 15

seconds, then plug it in again.

4 Running the System Test (later in this section) can also help you diagnose and solve many

common problems.

System Upgrades

Your DIRECTV Receiver is able to receive upgrades or modiﬁ cations to some of its features and

functions.  ese modiﬁ cations will occur automatically, usually at times when the receiver would

likely be turned oﬀ . If your receiver is on when an upgrade or modiﬁ cation is sent, you may

experience a disruption in reception for a minute or two. Your reception should return to normal

after the modiﬁ cation is complete. Your receiver must be plugged in to AC power to receive any

Troubleshooting

Note

If prefe rred, you ca n have an Author ized Service Representative visi t your home for a fee, to set up your digital satellit e receiv er and inst ruct you on its operation. For det ails about this service, call 1-800-DIR ECTV or vi sit DIRECTV.com.

upgrades. Do not unplug your receiver while an upgrade is in progress. Please consult the Upgrade

Menu to ﬁ nd a schedule of upgrades or modiﬁ cations planned by DIRECTV.

DIRECTV Receiver or TV Problems

Progress bar freezes during Satellite Data Acquisition

 is is normal.  e progress bar times out after two minutes. If your screen is still blank for a few

minutes after the progress bar times out, press the RESET button behind the access panel door on

the front of the DIRECTV Receiver and wait for program guide information to be acquired.

Wrong picture, blue screen, snow or black/blank picture

 e DIRECTV Receiver and most TVs and VCRs let you toggle between video sources. If you don’t

see the signal you think you should be seeing, try using these buttons to toggle between the signals:

4 Press the TV/VCR button on the VCR remote or on the VCR’s front panel.

4 Press the TV INPUT button on the DIRECTV remote control.

4 If problems persist, turn oﬀ all equipment that is connected to your TV, wait a few minutes,

then turn the DIRECTV Receiver back on.

Troubleshooting

Note

If your TV is connected wit h just coaxial cables, you must tune to Channel 3 or 4, as set wit h the 3/4 switch o n the back of your DIRECTV Receiver box.

Chapter 4

Other Information

Problems with Caller ID

4 You must subscribe to Caller ID service through your local phone company.

Also, check to be sure your Caller ID feature is turned on (see page 39).

4 If you are plugging your receiver to a wireless phone jack, note that it typically does not transmit Caller ID

information and you may need a special wireless phone jack to use with Caller ID service. See the user’s manual

that came with the wireless phone jack to see if it transmits Caller ID information. If it doesn’t, either connect the

phone line directly to a standard wall-mount phone jack or install a wireless phone jack that transmits Caller ID

information.

DIRECTV Receiver will not turn on

4 Check to make sure the power cord is plugged into the DIRECTV Receiver and the wall outlet.

4 Check the wall receptacle (or extension cord) to make sure it is “live” by plugging in

something else.

4 Make sure the remote control is on DIRECTV mode, and press TV POWER ON.

4 Press TV POWER ON, then press it a second time.

4 C h e c k b a t t e r i e s i n r e m o t e c o n t r o l .

4 Be sure remote control is pointed at remote sensor, and front of receiver is not blocked.

4 Unplug the receiver. Wait ﬁ ve minutes. Plug it in again.

Troubleshooting

Turns oﬀ while playing

4 Electronic protection circuit may have been activated because of a power surge. Wait 30 seconds, then turn

on again.

4 Unplug DIRECTV Receiver for a few minutes, then plug back in. If this happens frequently, the voltage in your

house may be abnormally high or low.

4 Consider using a surge protector or line conditioner.

4 If your TV turns oﬀ while playing, and other lights/appliances in your house do too, you may have blown a circuit

breaker or be experiencing a power outage.

4 Consult an electrician if the problem is frequent or severe, especially if other household appliances or electronics

are aﬀ ected.

DIRECTV Receiver turns on or changes channels unexpectedly

4 An Autotune may have been activated. See page 28.

4 Your TV’s timer may have been activated.

4 Check your TV owner’s manual.

Blank screen

4 Check that all components connected to the input jacks are turned on.

4 Try anot her channel.

Chapter 4

Other Information

4 Your DIRECTV Receiver may be hooked up incorrectly to the TV. Press the INFO button on the front panel

of the DIRECTV Receiver to see if the channel banner appears. If it does not, check the Setup and Connections section for instructions about connecting your satellite receiver.

4 If the DIRECTV Receiver is connected to the RF input of your TV, makes sure that the TV channel matches the

3/4 RF switch on the back panel.

4 Press the TV INPUT key on the remote to make sure your TV input is set to the TV input your DIRECTV

Receiver is connected to.

4 Press the POWER button on the front of the DIRECTV Receiver.

4 Press the red RESET button behind the door on the front panel of the

DIRECTV Receiver.

Temporary loss of the satellite signal or Searching for Satellite Signal message

4 Your satellite system may be experiencing rain fade, a temporary loss of the satellite signal due to unusually heavy

rain clouds or rainfall. Rain fade is usually brief, lasting only as long as the heavy rain cloud condition persists.

4 Your dish may be blocked. Check that something is not blocking the dish.

Troubleshooting

Partial programming loss/channels missing from the Guide/channel is in the Guide but can’t tune to

4 Your satellite dish antenna may be incorrectly conﬁ gured. Check the dish type set in your receiver’s preferences

and change if necessary. Press the MENU key on the remote control, then select Settings, then Setup. In the next menu, select Satellite, then Repeat Satellite Dish Setup. Follow the steps. From the Satellite Dish Type screen, make sure the proper dish type is selected (round, oval with a dual LNB or oval with a triple LNB).

4  e channels might be excluded from the Favorites list currently in use. Press MENU on the remote, select

Favorites, then All Channels, or enter the channel number manually.

My video and audio are out of sync.

4 Try changing channels.

4 Press LIST, then EXIT.

4 If neither of those work, restart your DIRECTV Receiver. Press MENU, press SELECT on Settings, then

SELECT Setup. Select the Reset item from the left menu and follow the onscreen instructions.

My DIRECTV Receiver is “frozen” on a single frame of a TV picture.

4 If you are on a Pay Per View channel, watching the free portion of a program, the free portion may be completed.

You must buy the program to continue watching.

4 If that doesn’t work, restart your DIRECTV Receiver. Press MENU, press SELECT on Settings, then SELECT

Setup. Select the Reset item from the left menu and follow the onscreen instructions.

Chapter 4

Other Information

Remote Control Problems

P r o b l e m s w i t h t h e r e m o t e c o n t r o l

4 Check that nothing is between the remote control and the remote sensor.

4 Make sure the remote control is in DIRECTV mode. Slide the mode switch to the DIRECTV position so the

remote will control the DIRECTV Receiver.

4 Check the batteries in the remote control.  ey may be weak, dead or installed incorrectly. Try replacing batteries.

4 If you’re entering a channel number that is less than four digits long, the receiver might wait two seconds before

tuning to the channel. Press ENTER after entering a channel number to tune immediately.

4 If you are trying to operate a device other than the DIRECTV Receiver that you have programmed the remote

to control, make sure you ﬁ rst slide the input switch to the corresponding device (DVD player, VCR, etc.).  e indicator light for the component you’re trying to control should light up when you press a valid key for that

component. If it doesn’t, make sure the input switch is clicked into the correct position.

A remote control indicator light starts ﬂ ashing.

 e batteries in the remote control are running low and should be replaced soon. (Note that when you replace the batteries,

you may have to reprogram your remote to control other devices.)

Troubleshooting

Fine-Tuning the Signal

If you self-installed your satellite dish antenna, you may have already used Guided Setup to ﬁ nd the dish-pointing

coordinates, acquire and ﬁ ne-tune the signal and run a system test. If you need to run Guided Setup again,

select Settings from the Quick Menu, then select Guided Setup. Next, press SELECT on Satellite, then select

Repeat Satellite Setup.

Running the System Test

 e System Test allows you to run a basic diagnostics check on your DIRECTV Receiver. If you are experiencing any

trouble with your receiver, run the system test. It will also allow you to get your access card and receiver ID numbers

or to initiate diagnostic procedures on your digital satellite receiver.

First make sure that:

4 All connections — jacks, cables, etc. — are in place correctly (see Chapter Two,

Getting Connected, for more information)

4  ere are batteries in the remote control, and they are working correctly

4  e access card is installed in the DIRECTV Receiver.

Follow these steps to run the diagnostics system test on your DIRECTV Receiver.

1) Turn on your TV and the DIRECTV Receiver.

2) Slide the mode switch to the DIRECTV position to put the remote control in satellite receiver-controlling mode,

then press MENU to bring up the Quick Menu.

Chapter 4

Other Information

3) Select Settings.

4) Select S e t u p , then Info & Test.

5) Use arrow keys to highlight the System Test tab, then press SELECT on Run Test.

6) If your system does not pass the system test, check any of these potential trouble areas: cabling, pointing the

satellite dish, phone connection and access card.

7) If you continue to have problems, call DIRECTV Customer Service at 1-800-DIRECTV.

You should run a system test several times before concluding that there is a problem. Occasional ﬂ uctuations in the

phone line or satellite signal can give temporary false readings.

Troubleshooting

Limited 90-Day Warranty

DIR E CTV warrants your DIRECTV Receiver ( Mo del Number: D11) and any included accessories against defects in material or workmanship for a period of ninety (90) days after the date of purchas e .

Who is Covered?

You must have proof of purch ase to receive warranty ser vice. A sales receipt or other document showing th at you purchas e d the product is conside red proof of purchase. THI S LIMITED WARRA NTY EXTENDS ON LY TO THE ORIGINAL CONSUMER PURCHASE R OR ANY P ERSON RECEIVING THE DIR E CTV RECEIVER AS A GIFT FROM THE ORIGINAL CONSUME R PURCHASER AND TO NO OTHER PURCHASER OR TRANSFEREE. T HIS WARRAN TY DOES NOT EXTEND TO COMMERCIAL USERS. THIS PRODUCT IS NOT AUTHORIZ ED FOR USE OUTSIDE THE UNITED STATES AND ANY SUCH USE VOIDS THIS WARRANTY.

What is Covered?

Warranty coverage begins the day you purchase the product. For ninety (90) days from the purchase date, at the option of

DIRECTV, the DIRECTV Receiver will be repaired or replaced with a new, repaired, refurbished or comparable product

(whichever is deemed necessary) if it becomes defective or inoperative.  is exchange is done without charge to you for parts

and labor. You will be responsible for the cost of shipping to and from the location designated by DIRECTV. If DIRECTV

cannot reasonably repair or replace the Receiver then DIR ECTV may, at its sole discretion, refund the price you paid for

the product or the current retail price of the product.

Chapter 4

Other Information

All products, including replacement products, are covered only for the original warranty period. When the warranty on

the original product expires, the warranty on the replacement product also expires. After ninety (90) days from the date of

purchase, you pay for the replacement of all parts, and for all labor charges.

SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY L ASTS, SO THE

ABOVE LIMITATION MAY NOT APPLY TO YOU.

What is Excluded?

Your warranty does NOT cover:

4 Labor charges for installation or setup of the product.

4 Installation, performance of, or repair of: audio/video cabling, telephone line, or accessory attachments used with the

product.

4 Product replacement because of misuse, accident, lightning damage, unauthorized repair, or other cause not within the

control of DIRECTV.

4 Incidental or consequential damages resulting from the product. SOME STATES DO NOT ALLOW THE

EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION MAY

NOT APPLY TO YOU.

4 Any modiﬁ cations or other changes to the product, including but not limited to software or hardware modiﬁ cation

in any way other than as expressly authorized by DIRECTV will void this limited warranty. Except in the case of

Limited 90-Day Warranty

hardware or software provided by DIRECTV, installing software modiﬁ cations, “hacks” or utilizing service access or

“back doors” will void this limited warranty.

4 Reception transmission problems caused by signal conditions, telephone line, or cable or antenna systems outside

the unit.

4 A product that has been modiﬁ ed or adapted to enable it to operate in any country other than the country for which it

was designed, manufactured, approved and/or authorized, or repair of products damaged by these modiﬁ cations.

4 A product used for commercial or institutional purposes.

4 DIRECTV makes no warranty that the access connection will be a local (not long distance) phone call.

4  e continued provisioning of any of the programming and other services delivered through the Receiver including but

not limited to television programming, show information, program guide data, and scheduling information.

Make Sure You Keep...

Please keep your sales receipt or other document showing proof of purchase. Attach it to this User Guide and keep both

nearby. Also keep the original box and packing material in case you need to return your product.

Before Requesting Repair Service...

Please check the troubleshooting section of this guide.  is may save you a call to DIRECTV Customer Care.

Chapter 4

Other Information

To Get Warranty Service...

Warranty service will be provided by DIRECTV. If you believe you need service for your Receiver, contact DIRECTV at

1-800-DIR ECTV. A representative will go through a diagnostic checklist with you. If it is determined that the product

needs to be returned for service or exchanged, you will receive a return authorization number.  e representative will give

you complete shipping details.

To Get Out-of-Warranty Service...

To obtain out-of- warranty service contact DIRECTV at 1-800-DIRECTV for information on the possibility of and any

costs for repair or replacement of out-of- warranty products.

ALL WARRANTIES IMPLIED BY LAW, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY

AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY LIMITED TO THE DURATION OF THIS

EXPRESS LIMITED WARRANTY.

WITH THE EXCEPTION OF ANY WARRANTIES IMPLIED BY THE LAW OF ANY STATE OF THE U.S.A.,

THIS EXPRESS LIMITED WARR ANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES,

GUARANTEES, AGREEMENTS AND SIMILAR OBLIGATIONS OF DIRECTV. REPAIR OR REPLACEMENT

AS PROVIDED IN THIS LIMITED WARR ANTY IS THE EXCLUSIVE REMEDY UNDER THIS LIMITED

WARRANTY. IN NO EVENT WILL DIRECTV BE LIABLE FOR ANY AMOUNT GREATER THAN THE

Limited 90-Day Warranty

RETAIL PRICE OF THE DIRECTV RECEIVER. DIRECTV SHALL NOT BE LIABLE FOR ANY INCIDENTAL

OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THE

DIRECTV RECEIVER.

SOME STATES DO NOT ALLOW LIMITATIONS ON WARRANTIES, SO THE ABOVE LIMITATIONS MAY

NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER

RIGHTS WHICH VARY FROM STATE TO STATE.

DIRECT V, Inc.

2230 E. Imperial Hwy

El Segundo, CA 90245

1-800-DIR ECT V

Chapter 4

Other Information

Product Information

Keep your sales receipt to obtain warranty parts and service and for proof of purchase. Attach it here and record the

serial and model numbers in case you need them.  ese numbers are located on the product.

Model No. ___________________________________________________________________

Serial No. ____________________________________________________________________

Purchase Date: ________________________________________________________________

Dealer/Address/Phone: _________________________________________________________

Access Card: _________________________________________________________________

Receiver ID: __________________________________________________________________

Product Information

DIRECTV PROTECTION PLAN

Protect your DIRECTV® System with the DIRECTV PROTECTION PLAN. For a low monthly fee, the DIRECTV PROTECTION PLAN covers t he components of your DIRECTV System, giving you peace of m ind and comprehensive support to ensure that you and your family enjoy nons top DIRECTV

DIRECTV PROTECTION PLAN Benefits

Your DIRECTV Limited Warranty prov ides certain remedies for this receiver du ring the stated coverage ter m . The DIR E CTV PROTECTION PLAN provides comprehen s i ve cove rage for your DIRECTV System, including:

4 In-home ser vice calls when needed 4 24-hour Technical Support 4 Power surge related repairs 4 Dish antenna realignments 4 Cables, switches, and ass ociated wi ring

thro ughout home

4 Defective remote control replacements 4 All parts and labor for repair

Get ALL THAT FOR JUST $5.99 a month for accounts with standard DI RECTV Receivers and only $7.99 a month

for accounts with DIR E CTV P lus

Receiver, DIRECT V® DVR, DIREC TV HD R ecei ve rs, DIRECTV HD DVR or DIR E CTV Receiver with U ltimateTV Service. This one low monthly fee covers ever y DIRECTV component and receiver on your account.

4 Replacement of defective equipment (if

problem can not b e resolved over the phone) *

entertainment.

Chapter 4

Other Information

If you have standard DIRECTV Receiver(s), visit DIRECTV.com and SIGN IN using the simple steps below or call 1-800-DIRECTV.

1. SIGN IN with your user name and password, or c lick on the “Register Now” link and go thr ough the easy steps, then continue with Step 2.

2. SELECT O ption B, and then click the “Next” button at the bottom of the page.

3. SCROLL down to Step 3 (Add Additional Services) a nd SELECT “ DIRECTV PROT ECTION PLAN,” then CLICK on the “Next” button.

4. REVIEW your change and CLICK on the “Accept These Changes” button.

If you have a DIRECTV Plus Receiver, DIRECTV DVR , DIRECTV H D Receiver, DIRECTV HD DVR or DIR E CTV R ecei ve r with Ult imateTV Ser vice, please call 1-800-DIRECTV to sign up.

The DIRECTV PROTECTION PLAN is offered by AIG Warra nty Guard and under written by New Hampsh ire Insur ance Company on behalf of DIRECTV where authorized by law. Certain limitations apply. Pricing, terms and conditions of the DIRECT V PROTECTION PLAN are subject to change. Ful l te rms and conditions will be mai led to you prior to service billing and are available at DI RECTV.com. (Note: Annual payment option no longer avai lable.)

PROTECTION PLAN

Note

*A fee of $49 fo r standa rd IRD equipment , $249 for DIRECTV DVR, DIRECTV Plus Receiver or Ul timate TV equipment, $400 for HD equipment, or $1,000 for DIRECTV HD DVR equipment will be charged to your DIRECTV bill if the defective equipment that we are replacing for you is not returned within 30 calendar days. The plan will provide a return box f or the defe ctive equipment an d even pick up the shippi ng costs. You’ll receive replacement equipment in about 72 hours.

DIRECTV PROTECTION PLAN

FCC Customer Information

 is device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device

may not cause harmful interference, and (2) this device must accept any interference received, including interference that may

cause undesired operation.

Responsible Party:

DIRECTV, Inc.

2230 E. Imperial Hwy

El Segundo, CA 90245

1-800-DIRECTV

4 Trade Name: DIRECTV

4 Type of Equipment: DIRECTV Satellite Receiver

4 Model Number: D11

Federal Communications Commission (FCC):  is equipment complies with both Part 15 and Part 68 of the FCC rules.

 is equipment has been tested and found to comply with the limits of a Class B digital device, pursuant to part 15 of the

FCC Rules.  ese limits are designed to provide reasonable protection against harmful interference in a residential installa-

tion.

Chapter 4

Other Information

 is equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the

instructions, may cause harmful interference to radio communications. However there is no guarantee that interference will

not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which

can be determined by removing and applying power to the equipment, the user is encouraged to try to correct the interference

by one or more of the following measures:

4 Reorient or relocate the receiving satellite dish antenna.

4 Increase the separation between the equipment and the DIRECTV Receiver.

4 Connect the equipment into an outlet on a circuit diﬀ erent from that to which the DIRECTV Receiver is connected.

4 Consult the dealer or an experienced radio/TV technician for help.

4 CAUTION: Changes or modiﬁ cations not expressly approved by the manufacturer responsible for compliance could void

the user’s authority to operate the equipment.

 e user may ﬁ nd the following booklet, prepared by the Federal Communications Commission, helpful: “How to Identify

and Resolve Radio and TV Interference Problems.”  is booklet is available from the U.S. Government Printing Oﬃ ce,

Washington, DC. To meet FCC requirements, only peripherals (computer input/output devices, terminals, printers, etc.) cer-

tiﬁ ed to comply with Class B limits may be attached to this device. Operation with non-certiﬁ ed peripherals is likely to result

in interference to radio and TV reception. To meet FCC requirements, shielded cables are required to connect the device to a

personal computer, peripheral, or other Class B certiﬁ ed device.

FCC Customer Information

 is equipment complies with Part 68 of the FCC Rules and the requirements adopted by ACTA. On the back of this equip-

ment is a label that contains a product identiﬁ er in the format US:AAAEQ##TXXXX. If requested, this information must be

provided to your telephone company.  is equipment uses the following USOC Jack: RJ11C. A plug and jack used to con-

nect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and

requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed

to be connected to a compatible modular jack that is also compliant. See installation instructions for details.

 e REN is used to determine the number of devices that may connect to a telephone line. Excessive RENs on a telephone

line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of the RENs

should not exceed ﬁ ve (5.0).

To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact your local

telephone company.  e REN for this product is part of the product identiﬁ er that has the format US: AAAEQ##TXXXX.

 e digits represented by ## are the REN without the decimal point (e.g., 03 is a REN of 0.3).

If this DIRECTV Receiver causes harm to the telephone network, the telephone company will notify you in advance that

temporary discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify

the customer as soon as possible. Also, you will be advised of your right to ﬁ le a complaint with the FCC if you believe it

is necessary.

Section Title

Chapter 4

Other Information

 e telephone company may make changes in its facilities, equipment, operations or procedures that could aﬀ ect the proper

functioning of your equipment. If they do, you will be notiﬁ ed in advance in order for you to make necessary modiﬁ cations

to maintain uninterrupted service. Connection to party line service is subject to state tariﬀ s. Contact the state public utility

commission, public service commission or corporation commission for information.

If trouble is experienced with this unit, for repair or warranty information, please contact DIRECTV Customer Care at

the address and phone number listed below. If the equipment is causing harm to the network, the telephone company may

request that you disconnect the equipment until the problem is resolved.

DIRECTV, Inc.

2230 E. Imperial Hwy

El Segundo, CA 90245

1-800-DIRECTV

If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this DIRECTV

Satellite Receiver does not disable your alarm equipment. If you have questions about what will disable alarm equipment,

consult your alarm company, telephone company or a qualiﬁ ed installer.

DO NOT DISASSEMBLE THIS EQUIPMENT. It does not contain any user-serviceable components.

We recommend the installation of an AC surge arrester in the AC outlet to which this equipment is connected. Telephone

companies report that electrical surges, typically lightning transients, are very destructive to customer terminal equipment

connected to AC power sources.

FCC Customer Information

Index

Access card 7, 8, 19, 53, 54 ARROW keys 7 Audio options 25, 35

Language 35

Autotune 28

Back panel 50 Batteries 48, 52, 53 Buttons 47

Cables 5, 9, 10, 12, 14, 16, 49, 53 Caller ID

Problems 31, 48

Category sort 36 Channel banner 7, 25, 40, 50 Channel blocks 41 Channel list 42 Connections 1, 5, 50, 53

Date & Time 31 DIRECTV mode 48, 52 DIRECTV PROTECTION PLAN

61 DIRECTV Receiver Problems 47 Dish-pointing coordinates 53

EXIT key 36

Favorites 25, 31, 38, 51 FCC Customer Information 63 Find by 37 Fine-Tuning the Signal 55

Guide 36 Guided Setup 1, 18, 53 GUIDE key 27

INFO 25, 27, 30, 50 INFO button 27, 50

Jacks 5, 9, 10, 12, 14, 16, 49, 53

Language 18 Language for audio 35 Lock 43 Locking the system 43

MENU key 7, 14, 16, 18, 19, 32,

36, 37, 43, 44, 51, 53 Messages 25, 31, 39, 40 Mode switch 52

remote control 52, 53

Movie ratings 41 MUTE key 20, 21, 24

Chapter 4

Other Information

Notiﬁ cation 39

Parental Controls 25, 31, 34, 40,

43, 44

channel blocks 25, 31, 34, 40, 43,

44 ratings 25, 31, 34, 40, 43, 44 spending limits 25, 31, 34, 40,

43, 44 unlocking 25, 31, 34, 40, 43, 44 unrated programs 25, 31, 34, 40,

43, 44 viewing hours 25, 31, 34, 40, 43,

Passcode 43, 44 Pay Per View 2, 23, 26, 30, 31, 36,

Power surge 49 Previous channel 24 Previous channels 49

Programming 2, 4, 6, 7, 16, 19, 24,

37, 41, 51, 57

ordering 2, 4, 6, 7, 16, 19, 20, 24,

37, 41, 45, 51, 57

tuning to 2, 4, 6, 7, 16, 19, 20, 24,

37, 41, 45, 51, 57

Program details 25 Program guide 19, 46, 47, 57

date & time 19, 46, 47, 57 quick menu 19, 46, 47, 57 scrolling 19, 46, 47, 57 sorting 19, 46, 47, 57 tuning to a program 19, 46, 47, 57 using 19, 46, 47, 57

Purchases 30

Quick Menu 7, 32, 34, 36, 38, 40,

42, 53

Ratings 41 Rear Panel 8 Receiver Rear Panel 8 Recent Finds 37 Remote control 7, 14, 16, 18, 19,

20, 21, 24, 25, 27, 30, 32, 38, 42, 46, 47, 48, 50, 51, 52, 53

keys 7, 14, 16, 18, 19, 20, 21, 24,

25, 27, 30, 32, 38, 42, 46, 47, 48, 50, 51, 52, 53

modes 7, 14, 16, 18, 19, 20, 21,

24, 25, 27, 30, 32, 38, 42, 46, 47, 48, 50, 51, 52, 53

problems 7, 14, 16, 18, 19, 20, 21,

24, 25, 27, 30, 32, 38, 42, 46, 47, 48, 50, 51, 52, 53

programming 7, 14, 16, 18, 19,

20, 21, 24, 25, 27, 30, 32, 38, 42, 46, 47, 48, 50, 51, 52, 53

RESET 46, 47, 50 Restart 51

Index

Satellite Data Acquisition 19, 47 Satellite Setup 53 Scheduler 33 Search 26, 37 Settings 18, 44, 54 Setup 1, 10, 12, 14, 15, 16, 17, 18,

19, 50, 51, 53, 54

Showings 26 Spending limit 42 System Test 46, 53, 54

Temporarily unlock 43 Timer 49 To Do List 29, 30 Troubleshooting 45, 46 Tuning to 52 Tuning to a program 52 TV ratings 41

Unlock a particular program 43 User proﬁ le

spending limit 2 viewing hours 2

Warranty 6, 45, 55, 56, 57, 58, 60

Chapter 4

Notes

Other Information

DIRECTV programming sold separately. ACTIVATION OF PROGRA MMING MAY BE SUBJECT TO CREDIT APPROVAL AND

REQUIRES VALID SERVICE ADDRESS, SOCIAL SECURITY NUMBER AND/OR MAJOR CREDIT CARD. DEPOSIT OR PR E-

PAYMENT MAY BE REQUIR ED. Programming subject to change. DIR ECT V services not available outside the U.S. DIRECTV pro-

gramming is sold separately and independently of DIRECTV System hardware. A valid programming subscription is required to operate

Inc. DIR ECTV, the Cyclone Design logo and A DVANCED PROGR AM GUIDE are registered trademarks of DIRECTV, Inc.

 is product incorporates copyright protection technolog y that is protected by U.S. patents and other intellectual property rights. Use of this

copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses

only unless otherwise authorized by Macrovision. Reverse engineering or disassembly is prohibited.

Due to restrictions imposed by copyright holders, certain programming may include content protection measures that may restrict viewing

in high deﬁ nition and/or recording with certain consumer electronics equipment attached to the receiver. Please contact the manufacturer

of such equipment for additional information.

Rev. 1.3 — D11.050518

Icon Reference

Arrow Icons

Indicate that a show’s start or end time is earlier or

later than is visible in the Guide program cell.

LEFT and RIGHT arrows on the remote oﬀ er

special functionality.

Objects are scrollable above or below the visible

window.

UP and DOWN arrows on the receiver front panel

oﬀ er special functionality.

Scheduler Icons

Shows an Autotune has been set for a future program,

or a present program is Autotuned.

Indicates an Autotune has been set for all episodes

of an ongoing program.

Indicates an Autotune set for a present or future

program conﬂ icts with another scheduled program.

Shows an Autotune has been set for matching

Indicates a present or future pay per view program

programs in a “Find by.”

has been scheduled for purchase.

Other Icons

Denotes one or more alternate audio tracks available

for a program.

Denotes that no alternate audio tracks available.

Indicates one or more new messages are in the

Inbox.

Indicates no new messages are in the Inbox.

Shows that Parental Control limits are currently

“locked.”

Shows that limits are temporarily unlocked.

Shows that there are no current limits imposed.

Indicates a rating level or channel that is blocked via

Parental Controls.

Indicates a pay per view program is available as an

All Day Ticket replay.

Indicates program shown in letterbox format.

Denotes an error condition has occurred.

DirecTV D11 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual