Dimplex XLF60 Owner's Manual

7215520100R00
IMPORTANT SAFETY INFORMATION: Always read this manual rst before attempting to install or use this replace. For your safety, always comply with all warnings and safety instructions contained in this manual to prevent personal injury or property damage.
To view the full line of Dimplex products, please visit www.dimplex.com
Owner’s Manual
Model
XLF60
2 www.dimplex.com
Table of Contents
Always use a qualied technician or service agency to repair this replace.
!
NOTE: Procedures and techniques
that are considered important enough to emphasize.
CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the equipment.
WARNING: Procedures and
techniques which, if not carefully followed, will expose the user to the risk of re, serious injury, or death.
Welcome & Congratulations ...................... 3
IMPORTANT INSTRUCTIONS .....................4
Quick Reference Guide ......................... 6
Fireplace Installation ........................... 7
Framing ..............................................7
Permanent Heat Disable ................................9
Electrical ............................................10
Bathroom Use ........................................13
Final Assembly .......................................13
Wiring Diagram ............................... 16
Operation ................................... 17
Maintenance ................................. 22
Warranty .................................... 23
Technical Support ............................. 25
3
Welcome & Congratulations
Thank you and congratulations for purchasing an electric replace from Dimplex. Please use our convenient online registration page to record your model and serial numbers for future reference at
www.dimplex.com/register
NO NEED TO RETURN TO THE STORE
Questions with operation or assembly? Require Parts Information?
Product Under Manufacturer’s Warranty?
Contact us at: www.dimplex.com/customer_support
For Troubleshooting and Technical Support
OR Toll-Free 1-888-DIMPLEX (1-888-346-7539)
Monday to Friday 8:00 a.m. to 4:30 p.m. EST
In order to better serve you, please have your model and serial number
ready or register your product online before calling (See above)
Please carefully read and save these instructions.
CAUTION: Read all instructions and warnings carefully before
starting installation. Failure to follow these instructions may result in a possible electric shock, re hazard and will void the warranty.
Model and Serial Number Label
4 www.dimplex.com
When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:
Read all instructions before installing or using this electric replace.
This replace is hot when in use. To avoid burns, do not let bare skin touch hot surfaces.
The trim around the heater outlet
becomes hot during heater operation.
DANGER: High temperatures
may be generated under
certain abnormal conditions. Do not partially or fully cover or obstruct the front of this heater.
Extreme caution is necessary
when any heater is used by or
near children or invalids and
whenever the unit is left operating and unattended.
Young children should be
supervised to ensure that they do
not play with the appliance.
The appliance is not intended for use by young children or inrmed persons without supervision.
IMPORTANT INSTRUCTIONS
Do not operate the unit after
it malfunctions. Disconnect power at the service panel and contact
Dimplex Technical Service for service 1-888-346-7539.
⑦ Do not use outdoors.Never locate replace where
it may fall into a bathtub or other
water container.
To disconnect the replace, turn the controls off, then disconnect the circuit at the main disconnect panel.
Do not locate the heater immediately below a xed socket­outlet.
Do not insert or allow foreign
objects to enter any ventilation
or exhaust opening as this may
cause an electric shock or re, or damage to the heater.
To prevent a possible fire, do not block air intakes or exhaust in any manner.
All electrical heaters have hot and arcing or sparking parts inside. Do not use in areas where gasoline, paint, or ammable liquids are used or stored.
5
SAVE THESE INSTRUCTIONS
Use this heater only as
described in this manual. Any other use not recommended by the manufacturer may cause re, electric shock or injury to persons.
Do not burn wood or other
materials in the electric replace. Do not strike the replace
glass. Always use a certied
electrician should new circuits be required.
Disconnect all power supply before performing any cleaning, maintenance or relocation of the unit.
When transporting or storing
the unit and cord, keep in a dry place, free from excessive
vibration and store so as to avoid
damage.
WARNING: Remote control
contains small batteries. Keep away from children. If swallowed, seek medical attention immediately.
WARNING: Do not install
battery backwards, charge, put in re or mix with used or other
battery types - may explode or
leak causing injury.
!
NOTE: Changes or modications not expressly
approved by the party
responsible for compliance could void user's authority to operate the equipment.
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
NO USER-SERVICABLE PARTS INSIDE
IMPORTANT INSTRUCTIONS
6 www.dimplex.com
Quick Reference Guide
Figure 1
1. The electrical information regarding your electric replace can be found on the rating label located on the top of the unit.
Please use our convenient online registration page to record your
model and serial numbers for future
reference at:
www.dimplex.com/register
2. If you have any technical questions or concerns regarding the operation of your electric replace, or require service contact customer service at 1-888-346-7539.
3. For dimensions of your replace, refer to Figure 1.
16.49 in
419 mm
15.82 in.
402 mm
15.00 in.
381 mm
5.79 in.
147 mm
4.34 in.
110 mm
XLF60 60.31 in [1532 mm]
XLF60 61.41 in [1560 mm]
7
CAUTION: Ensure installation
does not allow replace to be in direct contact with building
vapor barrier or insulation and
meets all local building code.
!
NOTE: A dedicated, properly
fused 15 Amp circuit is required,
rated for the appropriate voltage
(120V, 240V).
WARNING: Construction
and wiring must comply with local building codes and other applicable regulations to reduce the risk of re, electric shock and injury to persons.
WARNING: To reduce the risk
of re, electric shock or injury to persons, always use a licensed electrician.
WARNING: To reduce the
risk of re, do not store
or use gasoline or other
ammable vapors or liquids in the vicinity of the heater.
1. Select a location that is not susceptible to moisture and is away from drapes, furniture and high trafc.
2. Unpack the replace and hardware from the box.
Fireplace Installation
!
NOTE: Leave the front glass
and partially reective glass, safely, in the box until the time you are ready to install it.
3. Store the replace in a safe, dry and dust free location until you are ready to install the replace.
Framing
CAUTION: Two people will be
required for various steps of this
procedure.
This design of this unit allows
three options for installation:
partial recess, ush mounted or sub-surface mounted.
2” x 6”
5 1/2" (14.0 cm)
16"
(40.6 cm)
2” x 4”
3 1/2" (9.0 cm)
XLF60: 60 5/8" (154.0 cm)
Figure 2
8 www.dimplex.com
Fireplace Installation (continued)
CAUTION: Sub-surface
mounting should be limited to ½ in. (10 mm) to ensure
adequate air ow of heated air out of the rebox area.
To frame the replace:
1. Prepare a wall with a framed opening of 16 in. (40.6 cm) high, 60 ⅝ in. (154.0 cm) wide,
with a bottom sill that is a
minimum of 3.5 in. (9.0 cm) deep (Figure 2). The sill can be constructed to support the
front of the unit to allow the power supply wires to easily
be run behind or ush with the back of the unit and a pass thru hole drilled for electrical wire routing.
WARNING: The top of the
replace is to be a minimum of 8 in (20.4 cm) from the ceiling.
!
NOTE: It is recommended
that the bottom of the unit be mounted between 30 in. (76.2
cm) and 40 in. (101.6 cm)
from the ground to maintain an optimized viewing angle of the
ame.
WARNING: Do not attempt
to wire your own new circuits. To reduce the risk of re, electric shock or injury to persons, always use a licensed electrician.
WARNING: Ensure that the
circuit on which the replace is
to be installed has the power
cut off at the service panel until installation is complete.
2. The unit is provided with an installed ¾ in. (2.0 cm) trim. Depending on the installation, this trim can be removed by removing the securing screws and the 4 trim pieces.
3. Ensuring a minimum of 18 in. (46.7 cm) of slack, route the
supply power wire through a
cable clamp (not included) and in the opening in the back of the unit. (Figure 3)
Figure 3
Grounding Screw
Cable Clamp
9
Fireplace Installation (continued)
4. Lift replace, from the bottom and the handles located on the back, and insert into opening to the desired depth.
5. Using a bubble level (supplied) ensure that the replace is level within the framing. Adjust as required.
6. Drive four supplied mounting screws through the four mounting holes located on the inside surface of the replace chassis, into wall studs (Figure 4).
Permanent Heat Disable
The replace heater can be
permanently disabled by removing
the electronic jumper on the main control board. Disable the heater
before any other installation takes
place.
Figure 4
Mounting Holes
To disable the heater:
1. Locate the main control board (Figure 4).
2. Pull out the electronic jumper (shunt). The marking beside the jumper is "HT EN" (Figure 5).
Use two conductor, non-metallic sheath cable with ground wire (3 wires total) for the incoming power supply.
HT EN
Figure 5
Flame Panel
Main Control Board
10 www.dimplex.com
Fireplace Installation (continued)
Electrical
120V Installation - Direct Wire
CAUTION: Use the appropriate
wire to meet local and national electrical codes for rated power consumption.
To 120V direct wire:
1. Cut the wire to an appropriate length.
2. Connect the L wire from the
unit to the live wire from the
power supply with a wire nut.
3. Connect the N wire from the
unit to the neutral wire from the
power supply with a wire nut.
4. Connect the G wire from the
unit to the ground wire from the power supply with a wire nut
or attach the grounding wire
to the cover with the provided grounding screw, by placing the wire in-between screw and lock washer and tighten (Figure 3).
5. Ensure that all wires are secure
and do not protrude past the
ame panel, so as not to be visible after nal assembly.
6. Continue to the nal assembly instructions.
120V Installation - Wall Switch
!
NOTE: Use a single pole, single throw (On/Off) wall switch that is
rated for a minimum of
15 amps.
CAUTION: Use the
appropriate wire to meet local and national electrical codes for rated power consumption.
FIREPLACE JUNCTION BOX
120 V
POWER
SUPPLY
(BREAKER
PANEL)
WHITE - N
BLACK – L1
WHITE – N
BLACK – L1
GROUND - G
WALL
SWITCH
GROUND - G
Figure 6
11
Fireplace Installation (continued)
Figure 7
Partially
Reective Glass
Partially Reective Glass Bracket
Media Tray
To wire through a wall switch:
1. Cut the wire to an appropriate length.
2. Connect the L wire from the
unit to the live wire from the
main power through the
wall switch, ensuring all live connections are connected with
a wire nut.
3. Connect the N wire from the
unit to the neutral wire from the
power supply with a wire nut.
Glass
Openings
4. Connect the G wire from the
unit to the ground wire from the power supply with a wire nut
or attach the grounding wire to the cover with the provided grounding screw, by placing the wire in-between screw and lock washer and tighten (Figure 3).
5. Ensure that all wires are secure
and do not protrude past the
ame panel, so as not to be visible after nal assembly.
6. Continue to the nal assembly instructions.
12 www.dimplex.com
Fireplace Installation (continued)
120V Installation - Plug Kit
WARNING: This heater is
not intended for use with an
extension cord. Plug the cord directly into an ap propriate wall receptacle.
To install a plug kit:
1. Locate the rear cover plate about 12 in. (30.5 cm) from the left side at the bottom. Remove the 3 screws that hold the plate (Figure 8).
2. Feed wire from plug kit into opening and attached using the using the 3 screws.
3. Connect the L1 wire from the unit to the black wire of the plug kit.
4. Connect the N wire from the replace to the white wire from the plug kit.
5. Connect ground wire from the replace to the green wire from the plug kit.
6. Ensure that all wire connections
are tight and that wires are
secured and do not protrude past the ame panel, so as not to be visible after nal installation.
7. Continue to nal installation.
Figure 8
13
240V Installation
CAUTION: Use the appropriate
wire to meet local and national electrical codes for rated power consumption.
To 240V direct wire:
1. Connect the L1 wire from the
unit to the L1 wire from the
power supply with a wire nut.
2. Connect the L2 wire from the
unit to the L2 wire from the
power supply with a wire nut.
3. Connect the N wire from the
unit to the neutral wire from the
power supply.
4. Connect the G wire from the
unit to the ground wire from the power supply with a wire nut
or attach the grounding wire to the cover with the provided grounding screw, by placing the wire in-between screw and lock washer and tighten (Figure 3).
5. Ensure that all wires are secure
and do not protrude past the
ame panel, so as not to be visible after nal assembly.
6. Continue to the nal assembly instructions.
Bathroom Use
If this unit is installed in a bathroom
it must be protected by a GFI receptacle or circuit. If receptacle is used it must be readily accessible.
To prevent electrical shock this unit is an electrical appliance
that is NOT watertight and must be installed as to prevent water
from entering unit. This must be installed away from showers, tubs, etc. Never locate replace where
it may fall into a bathtub or other
water container.
Final Assembly
1.
Locate and remove the screws securing the partially reflective glass bracket to the unit (Figure 7), along the top of the opening, and set bracket and screws aside.
2. Remove the provided suction cup from the inside cavity of the unit.
3. Before installation ensure that
the front glass and the partially
reective glass are clean. Particles can be removed by dusting lightly with a clean dry cloth. To remove ngerprints
Fireplace Installation (continued)
14 www.dimplex.com
or other marks, the glass can be cleaned with a damp cloth. Ensure that the glass has completely dried before installation.
4. Carefully secure the suction cup to the partially reective glass, reective side out, and place
into the openings on either side
of the unit.
5. Tip the glass into the unit and using the removed screws secure the glass into the unit with the provided bracket (Figure 9). Remove the suction cup.
Fireplace Installation (continued)
6. Evenly space the large media in the media tray along the back
of the media tray (for optimum
media effect), then carefully
pour and evenly distribute the smaller media into the
Media Tray.
7. Carefully place the front glass into the lip located at the bottom of the opening of the rebox.
8. Tip the front glass into the unit and secure using the provided screws and Allen key (Figure 10).
Figure 9
15
!
NOTE: Ensure that the suction
cup and Allen key are kept for any future maintenance
or
service.
9. Install the provided screw covers (Figure 10) by placing tabs of the screw cover between sides of front glass bracket.
Figure 10
Fireplace Installation (continued)
16 www.dimplex.com
CUTOUTS
THERMAL
FLICKER MOTOR
FLAME LED ASSEMBLY
MEDIA LED ASSEMBLY
MEDIA LED ASSEMBLY
POWER ADAPTER
FAN
FAN
CERAMIC ELEMENT
MAIN CONTROL
BOARD
THERMISTOR
XLF60
M
Wiring Diagram
Figure 11
17
Operation
Remote Operation
The replace is supplied with an IR multi-function remote control.
!
NOTE: To operate correctly, the
remote control must be pointed towards the front of the unit.
Controls
The unit can be controlled by either the manual controls which are located on the upper right of the replace or the remote
(Figure 12 and 13).
A. Standby
Turns the unit On and Off.
Activated by pressing the
Standby button on the remote
or the unit.
• The unit will turn On with the
same functions that it was set
to when it was turned Off and the intake temperature will be
indicated on the Display.
!
NOTE: When any button is
pressed on the unit the intake temperature will be displayed on
the Display for 7 seconds.
General Operation
WARNING: This electric
firebox must be properly
installed before it is used.
This rebox operates with Comfort$averTM technology, which automatically adjusts the
fan speed and heater wattage to
safely and precisely match the
requirements of the room based on
the thermostat setting. The heater operates such that once the room reaches the set point, the fan and heater will continuously run at a low level, to maintain the desired room temperature. If the temperature in the room rises signicantly, (e.g., sun coming through a window or a central furnace turns on) the heater will turn off and periodically turn back on to circulate the air around the unit, until the room temperature
drops and requires the heater to be
constantly on again.
!
NOTE: The unit is designed so
that the fan will run continuously while the heater is on.
!
NOTE: The unit retains heat
after shutdown. When the heat is turned OFF, there is a 2-minute, built in cool down period before the fan shuts off.
18 www.dimplex.com
Figure 12
A
C D E H
Display
Figure 13
A
D
B
C E
G
J
F
I
H
I
Operation (continued)
B. Flame Effects
Turns the Flame Effect On and Off.
Activated by pressing the
button on the remote.
C. Heat ON/OFF
Turns the heater On and Off.
Activated by pressing the
button on the remote or the
unit.
Indicated by the
icon and the set point temperature will ash on the display, then the intake
temperature will be displayed
before turning off.
!
NOTE: After the heater is
switched off, there is a 2 minute fan delay, where the fan will continue running before turning off.
!
NOTE: The unit can be
operated in Heat Only Mode. When the unit is only running
with the heater, the icon will continuously be displayed on the Display.
!
NOTE: The heater may emit
a slight, harmless odor when rst used. This odor is a normal condition caused by initial
heating of internal heater parts
and will not occur again.
C
J
19
!
NOTE: Holding the and
the
buttons down for two
seconds, on the unit, will change the temperature scale from °C to °F, or vice versa.
F.
Eco Operation
Runs the heater in a reduced wattage range when activated.
Adjusted by pressing the
corresponding button on the remote when the heater is on.
Indicated by the Display and a reduced fan speed.
G.
Heat Boost
Turns the Heater Boost On and
Off. Runs the unit at the full rated wattage.
Activated and adjusted by
repeatedly pressing the
corresponding button on the remote.
Indicated by the heater running at full heat, for a user set amount of time, to quickly heat up a cold room/space. The Heat Boost can be set for a maximum of 20 minutes, in 5 minute increments.
D
Temperature Down
Decreases the temperature setting.
Adjusted by repeatedly
pressing the corresponding button on the remote.*
Indicated by set point temperature on the Display
decreasing and the speed of the fan decreasing to reduce
the amount of heat being
projected into the room.
E. Temperature Up
Increases the temperature setting.
Adjusted by repeatedly
pressing the corresponding button on the remote.*
Indicated by the set point on the Display increasing and the speed of the fan increasing to increase the amount of heat being projected into the room.**
* The rst time the button
is pressed the current
temperature set point will be
displayed for 2 seconds.
** The temperature can be
adjusted from 5 °C to 37 °C (41 °F to 99 °F).
Operation (continued)
20 www.dimplex.com
Cycles through the different preset light settings of the
unit, this includes different combinations of colors of the ame base and media lighting.
!
NOTE: Two of the themes in
the cycle are a prism where the unit cycles through a variety of colors. Pressing the stops the cycling and holds the unit on the preferred color, indicated by a solid circle. When the unit is on prism, and is cycling through the colors, a rotating circle will be displayed.
I.
Brightness
Changes the Brightness of the lights in the unit.
Adjusted by repeatedly pressing
the corresponding button on the remote or the unit.
Indicated by the second digit on the Display changing to show: "H" (high), and "L" (low).
Pressing the T- and Brightness buttons at the same time and
holding them for 2 seconds will lock
(LOC will be displayed) or unlock (U L will be displayed) the manual
controls on the replace.
Disable Heat
If desired, depending on the season, the heater on the unit can be disabled. The function of the remaining controls will continue to function as outlined in this manual.
Pressing the and buttons on the unit at the same time and
holding for 2 seconds will disable and enable the heater.
!
NOTE: When the heater has
been disabled and any of the
heat related functions are used, the Display will indicate "---".
If the Permanent Heat Disable
has been activated by removing the jumper on the main PCB, the display will indicate "H--".
H. Color Themes
Different presets of lighting color combinations are available in the unit.
Changed by repeatedly
pressing the corresponding
button on the remote or the
unit.
Operation (continued)
U
21
Operation (continued)
J. Sleep Timer
The Sleep Timer can be set to automatically shut off the replace
after a preset time (from 30 minutes
to 8 hours).
To set the timer press the
timer button on the remote, repeatedly, until the desired time is displayed.
The Display will display the different
times as it is adjusted. Once the timer has begun, pressing the
button will display the time
remaining before the unit turns Off.
!
NOTE: The Sleep Timer can
be cancelled at any time
by pressing the button repeatedly until the sleep timer
displays nothing.
Resetting the Temperature Cutoff Switch
Should the heater overheat, an automatic cut out will turn the whole unit off and it will not come back on without being reset. If the button on the unit is pressed, Er2 will be displayed on the unit. It can be
reset by turning the unit off at the
main disconnect panel and waiting
5 minutes before turning the unit
back on.
CAUTION: If you need to
continuously reset the heater,
turn the unit off at the main
disconnect panel and call technical support at 1-888­346-7539.
Remote Control Battery Replacement
To replace the battery:
1. Slide battery cover open on
the remote control.
2. Correctly install one 3 Volt
(CR2032 [longer life] or CR2025) Battery in the battery holder.
3. Close the battery cover.
Battery must be recycled or disposed of properly. Check with your Local
Authority or Retailer for recycling advice in your area
22 www.dimplex.com
Maintenance
 WARNING: Disconnect
power and allow heater to
cool before attempting any maintenance or cleaning to reduce the risk of re, electric shock or damage to persons.
!
NOTE: The replace should
not be operated with an
accumulation of dust or dirt on or in the unit, as this can cause
a build up of heat and eventual
damage. For this reason the heater must be inspected regularly, depending upon conditions and at a minimum yearly intervals.
Fireplace Surface Cleaning
Use only a damp cloth to clean painted surfaces of the replace. Do not use abrasive cleaners.
Servicing
Except for installation and cleaning described in this manual, an authorized service representative should perform any other servicing.
Partially Reective Glass Cleaning
The partially reective glass is cleaned in the factory during the assembly operation. During shipment, installation, handling, etc., the partially reective glass may collect dust particles; these can be removed by dusting lightly with a clean dry cloth.
To remove ngerprints or other marks, the partially reective glass can be cleaned with a damp cloth. The partially reective glass should be completely dried with a lint free cloth to prevent water spots. To prevent scratching, do not use abrasive cleaners.
23
Products to which this limited warranty applies
This limited warranty applies to your newly
purchased Dimplex electric replace. This limited warranty applies only to purchases made in any province of Canada except for Yukon Territory, Nunavut, or Northwest
Territories or in any of the 50 States of
the USA (and the District of Columbia) except for Hawaii and Alaska. This limited warranty applies to the original purchaser of the product only and is not transferable.
Products excluded from this limited warranty
Products purchased in Yukon Territory, Nunavut, Northwest Territories, Hawaii, or Alaska are not covered by this limited warranty. Products purchased in these States, provinces, or territories are sold AS IS without warranty or condition of any kind (including, without limitation, any implied warranties or conditions of merchantability or tness for a particular purpose) and the entire risk of as to the quality and performance of the products is with the purchaser, and in the event of a defect the purchaser assumes the entire cost of all necessary servicing or repair.
What this limited warranty covers and for how long
Products, other than replace surrounds (mantels) and trims, covered by this
limited warranty have been tested and
inspected prior to shipment and, subject to the provisions of this warranty, Dimplex warrants such products to be free from defects in material and workmanship for a period of 2 years from the date of the rst purchase of such products.
Dimplex replace surrounds (mantels) and trims covered by this limited warranty have been tested and inspected prior to shipment and, subject to the provisions of this warranty, Dimplex warrants such products to be free from defects in
material and workmanship for a period of
1 year from the date of rst purchase of such products.
The limited 2 year warranty period for
products other than replace surrounds (mantels) and trims and the limited 1 year warranty period for replace surrounds (mantels) and trims also applies to any
implied warranties that may exist under
applicable law. Some jurisdictions do not
allow limitations on how long an implied
warranty lasts, so the above limitation may not apply to the purchaser.
What this limited warranty does not cover
This limited warranty does not apply to
products that have been repaired (except by Dimplex or its authorized service representatives) or otherwise altered. This
limited warranty does further not apply
to defects resulting from misuse, abuse, accident, neglect, incorrect installation, improper maintenance or handling, or operation with an incorrect power source.
What you must do to get service under this limited warranty
Defects must be brought to the attention of Dimplex Technical Service by contacting
Dimplex at 1-888-DIMPLEX
(1-888-346-7539), or 1367 Industrial Road, Cambridge Ontario, Canada N3H 4W3. Please have proof of purchase, catalogue/model and serial numbers available when calling. Limited warranty service requires a proof of purchase of the product.
What Dimplex will do in the event of a defect
In the event a product or part covered
by this limited warranty is proven to be
defective in material or workmanship during (i) the 2 year limited warranty period for products other than replace surrounds (mantels) and trims, and (ii)
the 1 year limited warranty period for
surrounds (mantels) and trims, you have the following rights:
• Dimplex will in its sole discretion either
repair or replace such defective product or part without charge. If Dimplex is unable to repair or replace such product
Warranty
24 www.dimplex.com
or part, or if repair or replacement is not commercially practicable or cannot be timely made, Dimplex may, in lieu of repair or replacement, choose to refund the purchase price for such product or part.
• Limited warranty service will be performed solely by dealers or service
agents of Dimplex authorized to provide
limited warranty services.
• For products other than surrounds (mantels) and trims, this 2 year limited warranty entitles the purchaser to on-site or in-home warranty services. Accordingly, Dimplex will be responsible
for all labour and transportation
associated with repairing or replacing the product or part except as follows: (i) charges which may be levied for travel costs incurred to travel to the purchaser’s site where the product is located if the purchaser’s site is beyond 30 miles (48 km) from the closest service depot of Dimplex’s dealer or service agent; and (ii) the purchaser is solely responsible for providing clear access to all serviceable parts of the product.
• For surrounds (mantels) and trims,
this 1 year limited warranty does
not entitle the purchaser to on-site or in-house warranty services. The purchaser is responsible for removal
and transportation of the surrounds
(mantels) and trims (and any repaired or replacement product or part) to and from the authorized dealer’s or service agent’s place of business. On­site or in-home services for surrounds (mantels) and trims may be performed at the purchaser’s specic request and expense at Dimplex’s then current rates for such services. Dimplex will not be responsible for, and this limited warranty shall not include, any expense incurred for installation or removal of the surrounds (mantels) or trims or any part thereof (or any replacement product or part) including, without limitation, all
shipping costs and transportation costs to and from the authorized dealer’s or service agent’s place of business and all labour costs. Such costs shall be the purchaser’s responsibility.
What Dimplex and its dealers and service agents are also not responsible for:
IN NO EVENT WILL DIMPLEX, OR ITS DIRECTORS, OFFICERS, OR AGENTS,
BE LIABLE TO THE PURCHASER OR ANY THIRD PARTY. WHETHER IN
CONTRACT, IN TORT, OR ON ANY OTHER BASIS, FOR ANY INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, CONSEQUENTIAL, OR INCIDENTAL LOSS, COST, OR DAMAGE ARISING OUT OF OR IN CONNECTION WITH THE SALE, MAINTENANCE, USE, OR INABILITY TO USE THE PRODUCT, EVEN IF DIMPLEX OR ITS DIRECTORS, OFFICERS, OR AGENTS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES, COSTS OR DAMAGES, OR IF SUCH LOSSES, COSTS, OR DAMAGES ARE FORESEEABLE. IN NO EVENT WILL DIMPLEX, OR ITS OFFICERS, DIRECTORS, OR AGENTS BE LIABLE FOR ANY DIRECT LOSSES, COSTS, OR DAMAGES THAT EXCEED THE PURCHASE PRICE OF THE PRODUCT.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO THE PURCHASER.
How State and Provincial law apply
This limited warranty gives you specic legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction. The provisions of the United Nations Convention on Contracts for the Sale of Goods shall not apply to this limited warranty or the sale of products covered by this limited warranty.
Warranty
Loading...
+ 53 hidden pages